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2014.05 May Call Sheet (May 19 – 25, 2014)

THE FOLLOWING CALL SHEET IS FOR THE USE OF VINCE WREN'S CONTRACTORS FOR THE COLONIAL SHOW. This call sheet should not be used as your roster.

 

IMPORTANT INFORMATION for Monday May 19th, and Tuesday May 20th,
A STAGE HAND and vehicle MAY NOT BE AVAILABLE for these two days. The Colonial Show Van is currently still located in Victoria and being repaired. Please check the call sheet for regular updates.

 

Mon, May 19, 2014

Time Stage Hand
Performers / Contractors
6:30am  
  1. Actors Captain for Colonial Show @ St Therese Catholic Primary School Mascot - MASCOT, NSW to arrive at Rooty Hill Storage Area
  2. Performers for Colonial Show @ St Therese Catholic Primary School Mascot - MASCOT, NSW to arrive/meet Actors Captain at Rooty Hill Storage Area
6:30am to 7:00am  
  1. Actors Captain and other 2 performers to load own vehicle with equipment for Colonial Show @ St Therese Catholic Primary School Mascot - MASCOT,
  2. Equipment Loading should be shared among all three vehicles.
  3. All Show equipment to be taken.
6:55am   Actors Captain and Performers rostered for Colonial Show @ St Therese Catholic Primary School Mascot - MASCOT, to travel to Event Venue @ 43 Sutherland Street MASCOT
7:00am  
  1. Actors Captain for COLONIAL SHOW @ Colyton Public School, Colyton, New South Wales (W 40) to Arrive at Rooty Hill Storage Area
  2. Additional 2 Performers rostered for COLONIAL SHOW @ Colyton Public School, Colyton, New South Wales (W 40) to meet Actors Captain at Rooty Hill Storage Area
7:00am to 7:30am  
  1. Actors Captain and other 2 performers to load own vehicle with all Equipment for COLONIAL SHOW @ Colyton Public School, Colyton, New South Wales (W 40)
  2. Equipment Loading should be shared among the three vehicles.
  3. All equipment to be taken.
7:30am to 8:00am   Actors Captain and 2 performers to travel to Event location at Colyton Public School, Nelson Steet, Colyton, New South Wales
8:00am   Colyton Public School, Nelson Steet, Colyton, New South Wales EVENT PERFORMERS to arrive at Venue and begin unloading and setting up show.
8:20am  

St Therese Catholic Primary School Mascot - MASCOT EVENT PERFORMERS to arrive at Venue and begin unloadiing and setting up equipment.

9:30am   Shows to Commence
2:45pm to 3:00pm  
  1. Show Finishes
  2. All Actors Captains and Performers pack up show equipment and help load vehicles
3:00pm to 4:20pm   All equipment to be returned by all performers to Rooty Hill Storage Area and stored in appropriate area.

 

Tue, May 20, 2014

Time Stage Hand
Performers / Contractors
6:00am  
  1. Vince Wren
    To collect Show equipment for COLONIAL SHOW @
    Sacred Heart Primary School, Cabrammatta, New South Wales (W 40)
6:15am  
  1. Actors Captain for Gold Show @ St Therese Catholic Primary School Mascot - MASCOT, NSW, Region ( SW 20 ) to arrive at Rooty Hill Storage Area
  2. Performers for Gold Show @ St Therese Catholic Primary School Mascot - MASCOT, NSW, Region ( SW 20 ) to arrive at Rooty Hill Story Area and meet Actors Captain
6:15am to 6:45am  
  1. Actors Captain and other 2 performers to load own vehicle with equipment for Gold Show @ St Therese Catholic Primary School Mascot - MASCOT,
  2. Equipment Loading should be shared among all three vehicles.
  3. All Show equipment to be taken.
6:45am   Gold Show @ St Therese Catholic Primary School Mascot - MASCOT, performers and Actors Captain to Travel to Venue at 43 Sutherland Street MASCOT
8:00am to 8:20am   Gold Show @ St Therese Catholic Primary School Mascot - MASCOT, performers and Actors Captain to unload show equipment and begin setting up show.
8:30am to 9:20am   All performers to help set up and prepare for show
9:30am   Show to Commence
2:30pm to 3:00pm  
  1. All performers to assist with pack up and loading equipment into vehicle
  2. Gold Show @ St Therese Catholic Primary School Mascot - MASCOT, performers and Actors Captain to load vehicles and return to Rooty Hill Storage Area.
  3. Unload show equipment and store equipment back into Rooty Hill Storage Facility
4:20pm   Wrap up.
11:15pm
  1. Travel to Burwood to Collect Vince and Other Performer
  2. Speak to Vince to obtain address
 
11:45pm
  1. MUST ARRIVE at at Burwood Location no later than time stated
  2. Collect Vince and other performer
  3. Load equipment into Van
  1. Performer for Orana Heights Public School, Oak St DUBBO NSW must be at Burwood Location.
  2. Assist with loading equipment

 

Wed, May 21, 2014

Time Stage Hand
Performers / Contractors
12:00am Travel to Orana Heights Public School, Oak St DUBBO NSW with Vince and Performer  
7:00am to 7:30am Arrive at Location and Unload Show Equip
  1. Meet Debbie at Event Venue
  2. All performers to help unload and setup
8:00am to 9:20am Assist with Show setup at Orana Heights Public School, All performers to help set up and prepare for show
9:30am   Show to Commence
2:30pm to 3:00pm Pack up show equipment and Load Van All performers to assist with pack up and loading equipment into vehicle
3:30pm
  1. Travel to Accommodation with Vince and other Performer
    Cowra Motor Inn @ 3 Macquarie Street, Cowra, Cowra
    Booking ID number is 48632940
    (02) 6342 2011
  1. Vince and additional performer to travel with Stage Hand
  2. Female Performer (no accommodation booked)

 

Thurs, May 22, 2014

Time Stage Hand
Performers / Contractors
5:30am Travel to Colonial Show at Rosary Primary School, Fleming Street- WATSON, ACT, Region ( SW 280 ) All performers to be in Hiace Van
7:45am to 8:00am Arrive at Venue Location and Unload Van All performers to assist with Unloading of Van
8:30am to 9:20am Assist with Show setup at Venue Location All performers to help set up and prepare for show
9:30am   Show to Commence
2:30pm to 3:00pm Pack up show equipment and Load Van All performers to assist with pack up and loading equipment into vehicle
3:30pm
  1. Travel to Accommodation with Vince and other Performer
    Hotel Kurrajong Canberra 8 National Circuit Barton Australia
    Reservation code 8029255359443
    (02) 6234 4444
  1. Vince and additional performer to travel with Stage Hand
    Female Performer (accommodation booked)

 

Fri, May 23, 2014

Time Stage Hand
Performers / Contractors
7:45am Travel to Colonial Show at Canberra Grammar School - Junior Campus
Monaro Crescent, Red hill
All performers to be in Hiace Van
8:00am Arrive at Venue Location
-- Unload Van
All performers to assist with Unloading of Van
8:30am to 9:20am Assist with Show setup at Venue Location All performers to help set up and prepare for show
9:30am   Show to Commence
2:30pm to 3:00pm Pack up show equipment and Load Van All performers to assist with pack up and loading equipment into vehicle
3:30pm to 6:30pm
  1. Travel back to Sydney
  2. Speak to Vince regarding drop off of Equipment
  3. Drop off Vince and Performer at Burwood Location
Vince and additional performer to travel with Stage Hand

 

Saturday May 24th, 2014:
-- NO EVENTS FOR COLONIAL SHOW

 

Sun, May 25, 2014

Time Stage Hand
Performers / Contractors
7:30am
  1. Load all equipment for Queensland Tour
  2. Contact Vince Wren to discuss equipment to load
 
8:00am to 6:00pm
  1. Travel to Queensland Location
  2. Ensure you have regular breaks every 2-3 hours.
 
6:00pm
  1. Arrive at Accommodation Location
    Oaks Inspire Apartments @ West Street Woodend Australia
    1 West Street, Woodend, Queensland, Australia
    (07) 3280 5100
 

2014-05-24 06:14
Ryan Brown

2014.05 May Call Sheet (May 26 – Jun 1, 2014)

THE FOLLOWING CALL SHEET IS FOR THE USE OF VINCE WREN'S CONTRACTORS FOR THE COLONIAL SHOW. This call sheet should not be used as your roster.


UPDATE 26/5/2014 @ 7:37pm:
Call times for EVENT
Tuesday 27 MAY, 2014 have changed. Please check date for changes. All changes shown in bold italics blue.


UPDATE 22/5/2014 @ 10:43am:
IMPORTANT INFORMATION FOR EVENT
WEDNESDAY 28 MAY, 2014 AT Glennie School, Herries Street, Toowoomba ... Customer has requested to contact them on 0413402641 for specific instructions once you reach the school because the campus is divided into 2. Customer will direct you to parking and come to meet you.


Mon, May 26, 2014

Time Stage Hand
Performers / Contractors
6:30am
  1. GOLD RUSH 2 HOUR SHOW Saint Stevens College @ Coomera, QLD (N 880)
    1. Start Travelling with 2 x performers to Venue at 31 Reserve Road, Coomera
2 x Performers to be ready for transport to Event
7:30am to 7:45am Arrive at Event Venue  
7:45am to 8:00am Unload Show equipment from Van
  1. Actors Captain to make contact with customer
  2. Performer to help unload vehicle and begin setting up equipment
8:00am to 8:45am Help setup up Show  
9:00am   Show to Commence
11:00am Show ENDS Show ENDS
11:00am to 11:30am Begin packing up equipment and loading Van All performers to assist with packing up and loading Van
11:30am
  1. Return Van and Performers to Accommodation location.
  2. Day Wrapped.
 

 

Tue, May 27, 2014

Time Stage Hand
Performers / Contractors
7:45am
  1. COLONIAL EXPERIENCE @ Parklands Christian College, Park ridge , Queensland (N 920)
    1. Start Travelling with 2 x performers to Venue at 11 Hillcrest Road Park ridge
2 x Performers to be ready for transport to Event
8:45am to 9:00am Arrive at Event Venue  
9:00am to 9:15am Unload Show equipment from Van
  1. Remain at Park Ridge Event
  1. Actors Captain to make contact with customer
  2. Performer to help unload vehicle and begin setting up equipment
9:15am to 9:30am   All performers to setup show equipment
10:30am   Show to Commence
12:30am   Show ENDS
12:30pm to 12:45pm   All performers to assist with packing up and loading Van
12:45pm
  1. Travel to Kalbar State School, George Street, Kalbar
  1. All performers to travel with Stage to Kalbar to unload props for Wed 28/5/14 show.
  2. AC to Contact Kalbar State School 0754699333 and inform them of dropping of Show Equipment for Colonial Show on 28/5/14
1:45pm to 2:00pm Arrive at Kalbar Venue
  1. Arrive at Kalbar State School
  2. Make contact with School Admin
  3. Unload show Equipment nearest School Hall (must be indoors) all equipment to be lying down.
All Performers to Unload Colonial Show Props at Kalbar Venue
2:30pm Depart from Kalbar and return travel to Accommodation Location Performers to return to Accommodation Location with Stage Hand.
  Day WRAPPED DAY WRAPPED

 

Wed, May 28, 2014

UPDATE 22/5/2014 @ 10:43am:
IMPORTANT INFORMATION FOR EVENT AT
Glennie School, Herries Street, Toowoomba ... Customer has requested to contact them on 0413402641 for specific instructions once you reach the school because the campus is divided into 2. Customer will direct you to parking and come to meet you.

Time Stage Hand
Performers / Contractors
6:45am
  1. Commence Travel to Kalbar State School, George Street, Kalbar.
  2. Must have 5 performers in van before departing
All Performers for both Events must be in Van by 6:45am, ready to leave
7:30am
  1. Arrive at Kalbar State School
  2. Drop off Performers at Venue and unload Equipment for Show
  3. Unload Colonial Show Equipment
COLONIAL SHOW @ Kalbar State School, Kalbar, Queensland (N 860) performers to exit Van and help unload
7:45am
  1. Must leave Kalbar Venue and leave for Glennie School, Herries Street, Toowoomba
  2. Must have 2 x performers still in van for COLONIAL EXPERIENCE @ Glennie School, Toowoomba
 
8:00am  
  1. COLONIAL SHOW @ Kalbar State School, Kalbar performers to begin setting up show
    1. Actors Captain to make contact with customer
9:15am to 9:30am
  1. Must arrive at Venue for COLONIAL EXPERIENCE @ Glennie School, Toowoomba
  2. Unload equipment from Van
  1. COLONIAL EXPERIENCE @ Glennie School, Toowoomba
    1. Actors Captain to make contact with customer
    2. Performer to setup show
9:45am   Show Commences at COLONIAL EXPERIENCE @ Glennie School, Toowoomba
9:30am   Show Commences at COLONIAL SHOW @ Kalbar State School
12:45pm
  1. Begin packing up Show Equipment at Glennie School, Toowoomba
  2. Load Van
All performers to assist with pack up and loading equipment into vehicle
1:00pm to 1:15pm
  1. Vehicle to be loaded and depart from location
  2. Travel to Kalbar State School, George Street, Kalbar
COLONIAL EXPERIENCE @ Glennie School, Toowoomba to be in vehicle to proceed
2:30pm  
  1. COLONIAL SHOW @ Kalbar State School FINISHES
  2. All performers to begin packing up show equip
2:45pm to 3pm
  1. Arrive at Kalbar State School
  2. Begin Loading Van with Equipment
Kalbar State School to assist with loading Van with Show Equipment
3:00pm to 3:30pm
  1. Return Van and performers to Accommodation location
  2. Day Wraps
Day Wraps

 

Thurs, May 29, 2014

Time Stage Hand
Performers / Contractors
8:00am
  1. Commence travel to COLONIAL EXPERIENCE @ Hercules Road State School, Cnr Hercules Road & Anzac Avenue, Kippa-ring
  2. Must have 2 x performers
All performers to be in Hiace Van
10:00am Arrive at Venue Location and Unload Van All performers to assist with Unloading of Van
10:15am Assist with Show setup at Venue Location All performers to help set up and prepare for show
11:15am   Show to Commence
1:15pm Pack up show equipment and Load Van All performers to assist with pack up and loading equipment into vehicle
1:30pm Commence Travel to Accommodation location Performers to be ready to go.
2:30pm to 2:45pm
  1. Arrive at location, Return Van to site
  2. Day Wrap
Day Wrap

 

Fri, May 30, 2014

Time Stage Hand
Performers / Contractors
6:50am
  1. Commence travel to COLONIAL SHOW @ Kimberley Park State School, Shailer Park
  2. Must have 3 x performers
All performers to be in Hiace Van
8:00am Arrive at Venue Location and Unload Van All performers to assist with Unloading of Van
8:15am to 9:20am Assist with Show setup at Venue Location All performers to help set up and prepare for show
9:30am   Show to Commence
2:30pm to 3:00pm Pack up show equipment and Load Van All performers to assist with pack up and loading equipment into vehicle
3:30pm to 4:30pm
  1. Ensure all equipment from all shows are in Van
  2. Transport Performers to either their Accommodation site or Airport they require
  3. Commence Travel back to Sydney
Day Wrap
4:30pm to 8:30pm
  1. Travel to Accommodation location
  2. Use Company Travel MasterCard and find Motel Room to rest at, after driving for 4 hours. Contact Steve to confirm Motel Price
 

 

Saturday May 31st, 2014 and Sunday June 1st, 2014:
-- NO EVENTS FOR COLONIAL SHOW

2014-05-26 12:38
Ian Roberts

2014.06 June Call Sheet (Jun 2 – 8, 2014)

THE FOLLOWING CALL SHEET IS FOR THE USE OF VINCE WREN'S CONTRACTORS FOR THE COLONIAL SHOW. This call sheet should not be used as your roster.

 

UPDATED 1/6/2014 8:12am: Allocated Stage Hand Driver / Performer for certain Events.  Based on meeting on Wednesday 28/5/14, performers will now be allocated Stage Hand/Driver responsibility as well.  Please check to see if you have been allocated the role of Stage Hand/Driver or Driver/Performer responsibility. Stage Hand/Driver and Driver/Performer refers to who is driving the Staging Van (Toyota Hiace) that is provided.

Mon, June 2, 2014

Time Event COLONIAL SHOW @ Marist College Junior School, Pearce, Australian Capital Territory (SW 300) - PERFORMERS: Alastair / Dave / Louise
Address:
Marr Street, Pearce, Australian Capital Territory

DRIVER/PERFORMER: David

Event COLONIAL SHOW @ Stanmore Public School, Stanmore, New South Wales (SW 10) - PERFORMERS: alastair, Shaun & Emma
Address:
100 Cambridge Street, Stanmore, New South Wales

NO STAGE HAND/DRIVER - All performers to share/collect props from Storage Area.

4:15am
  1. Make contact with Vince Wren, as to where to collect Props.
  2. Load Props into Van for COLONIAL SHOW @ Marist College Junior School, Pearce.
 
4:30am to 4:45am
  1. Commence travel to Marist College Junior School, Pearce.
  2. Actors Captain and other Performer for this Event COLONIAL SHOW @ Marist College Junior School, Pearce, travel with Stage Hand on Road Tour. If you do, you will need to contact
    Stage Hand to arrange 1 suitable pickup location.
 
6:00am  
  1. Actors Captain and Performers for
    COLONIAL SHOW @ Stanmore Public School, Stanmore
    to arrive at Rooty Hill Storage Area to load Props for their show.
  2. All equipment/props must be taken for show.
6:30am  
  1. Actors Captain and Performers for
    COLONIAL SHOW @ Stanmore Public School, Stanmore
    To depart from Rooty Hill to 100 Cambridge Street, Stanmore
8:00am to 8:30am
  1. Arrive at Venue Location in ACT
  2. Unload props for show in ACT with help of performers.
  1. Actors Captain and Performers for
    COLONIAL SHOW @ Stanmore Public School, Stanmore
    To unload props from Vehicles and begin setting up.
9:30am EVENT TO START Event To START
2:30pm Event to FINISH Event to FINISH
2:30pm to 3:00pm
  1. All performers to assist with packing up and Load equipment into Van
  1. Actors Captain and Performers for
    COLONIAL SHOW @ Stanmore Public School, Stanmore
    Assist with packing up and loading vehicles
3:00pm
  1. Travel to Accommodation Venue - Address Lake Forbes Motel
    8 Junction Street, Forbes
  1. Actors Captain and Performers for
    COLONIAL SHOW @ Stanmore Public School, Stanmore
    To return props to Rooty Hill Storage area, or keep props for tomorrows
    show, if they are performing there. AC to speak to Vince about best
    option.
6:00pm to 6:30pm Arrive at Accommodation.  

 

Tue, June 3, 2014

Time EVENT: COLONIAL EXPERIENCE @ St Laurence's Primary School, Forbes, New South Wales (W 380) - PERFORMERS: Debbie & Vince

STAGE HAND/DRIVER: David

EVENT: COLONIAL SHOW @ Wideview Public School, Berowra Heights, New South Wales (N 40) - PERFORMERS: Alastair, Emma & Shaun

NO STAGE HAND/DRIVER - All performers to share/collect props from Storage Area.

6:00am  
  1. Actors Captain and Performers for
    COLONIAL SHOW @ Wideview Public School, Berowra Heights
    to arrive at Rooty Hill Storage Location
  2. Actors Captain and Performers to Load Equipment for
    COLONIAL SHOW @ Wideview Public School, Berowra Heights
6:30am to 7am  
  1. Actors Captain and Performers for
    COLONIAL SHOW @ Wideview Public School, Berowra Heights
    To commence travel to Venue Location Wideview Road, Berowra Heights
8:20am
  1. Travel to Venue at St Laurence's Primary School, Forbes
    Address: 2 Dalton St, Forbes NSW with 1 x Performer
  2. All Performers for Colonial Experience @ St Laurences Primary School Forbes
    To be at location.
  1. Actors Captain and Performers for
    COLONIAL SHOW @ Wideview Public School, Berowra Heights
    To be at Venue Location
8:30am
  1. Unload Colonial Show Experience props for Event at St Laurences Primary School, Forbes
  2. Performers for Colonial Experience @ St Laurences Primary School Forbes
    To begin setting up equipment
  1. Actors Captain and Performers for
    COLONIAL SHOW @ Wideview Public School, Berowra Heights
    To setup show.
9:30am EVENT TO START Event to START
11:30am
  1. Event at St Laurences Primary School, Forbes FINISHES.
  2. Commence packing up equipment and loading into van
 
11:45am to 12:00pm Commence travel back to Rooty Hill Storage Area, Sydney NSW with 1x Performer  
2:30pm  
  1. COLONIAL SHOW @ Wideview Public School, Berowra Heights
    to Finish
  2. Actors Captain and Performers to pack up props, load vehicle
3:00pm  
  1. Actors Captain and Performers for
    COLONIAL SHOW @ Wideview Public School, Berowra Heights
    to return props back to Rooty Hill Storage Area or hold on to them if
    performing at St Agnes Tomorrow. Speak to Vince for best option.
4:30pm to 5:30pm
  1. Arrive at Rooty Hill Storage Area
  2. Unload Van Props and return items in Storage Area.
  3. Transport 1x Performer to nearest Train Station.
 
  DAY WRAPPED DAY WRAPPED

 

Wed, June 4, 2014

Time Event:  GOLD SHOW @ St Pius X College Chatswood, New South Wales (NW 10) - PERFORMERS: Dave, Alastair & Emma

DRIVER/PERFORMER: Dave
Event: COLONIAL SHOW @ St Agnes Primary, Matraville, New South Wales (SE 10) - PERFORMERS: Vince, Louise & Shaun
6:00am
  1. Driver/Performer ONLY to Load props for GOLD SHOW @ St Pius X College Chatswood

 

  1. Actors Captain and Performers for
    to arrive at Rooty Hill Storage Location and load all equipment/props for show.
6:30am
  1. Commence travel to St Pius X College Chatswood
    Address: 1 Dreadnought Road, Oxford Falls
  1. Actors Captain and Performers for to commence travel to St Agnes Primary, Matraville
    Address: 511 Bunnerong Road, Matraville
7:00am Other Performers for GOLD SHOW @ St Pius X College Chatswood
To make own way to Venue.
 
8:00am to 8:20am
  1. Arrive at Oxford Falls Location
  2. Unload props from Van
Arrive at Event Location and unload vehicles and set up event.
9:30am EVENT TO START EVENT TO START
2:30pm
  1. When Event is finished, begin loading van
EVENT TO FINISH.  Commence packing up and loading vehicles.
2:45pm to 3pm

DAY WRAPPED

  1. Return Van to Rooty Hill Storage Area.
  2. Leave Gold Show Equipment in Van.  Only unload Equipment not related to Gold Show.
  1. Actors Captain and Performers for
    to commence travel to Rooty Hill Storage Area and return
    Props.
4:30pm   DAY WRAPPED

 

Thurs, June 5, 2014

Time Event: GOLD SHOW @ Bligh Park Public School, Bligh Park, New South Wales (NW 60) - PERFORMERS: Emma, Alastair & Peter Henwood

DRIVER/PERFORMER: Alastair
 
7:00am
  1. Driver/Performer to arrive at Rooty Hill Storage Area and collect Van
  2. Check that all equipment is packed in van.
  3. Props should be in Van from yesterday.
  4. All performers for GOLD SHOW @ Bligh Park Public School, Bligh Park To make own way to Venue
 
7:30am
  1. Commence travel to GOLD SHOW @ Bligh Park Public School, Bligh Park
 
8:00am to 8:20am
  1. Arrive at Venue Location and Unload Van
  2. All performers to have arrived at Venue and assist with unloading props and setting up.
 
9:30am Event to Commence  
2:30pm Event to finish on or near time  
2:30pm to 3:00pm
  1. Pack up show equipment and Load Van
  2. All performers to assist with pack up and loading equipment into vehicle
 
3:00pm
  1. Return Props to Rooty Hill Storage Area and unload
  2. Load props for COLONIAL SHOW @ Jewells Primary School, Jewells
  3. Contact Vince to determine what props are to be placed in Van.
 
3:30pm DAY WRAPPED  

 

Fri, June 6, 2014

Time Event: COLONIAL SHOW @ Jewells Primary School, Jewells, New South Wales (NE 140) - Perfomers: Vince, Louise & Dave

DRIVER/PERFORMER: David
 
5:30am
  1. Driver/Performer to Arrive at Rooty Hill Storage Area and collect Van.  Equipment should have been loaded from previous day.
  2. Check equipment is in Van.
  3. Contact Vince to arrange suitable Pick up location
 
5:45am
  1. Commence Travel to Pickup Point to Pick up 3x Performers
 
6:15am to 6:25am
  1. Driver/Performer to Arrive at PICK UP LOCATION / to pick up Performers
  2. All Performers for Event must be at location by this time. Do not run Late.
 
6:25am
  1. Commence Travel to COLONIAL SHOW @ Jewells Primary School, Jewells
  2. Address: Lepton Parade, Jewells
 
8:00am to 8:20am
  1. Arrive at Jewells Primary School
  2. Unload Props for Colonial Show
  3. All performers to assist with Unloading Van
 
8:20am to 9:20am All performers to Setup Colonial Show  
9:50am Event to Start  
2:50pm
  1. Event to finish on or near time
  2. All performers to assist with pack up and loading equipment into vehicle
 
2:50pm to 3:20pm Pack up show equipment and Load Van  
3:20pm
  1. Driver/Performer to Commence travel back to Drop Off Location
  2. If performers have other Locations to be dropped off, this is okay, as long as not out of return route to Rooty Hill Storage Area.
 
5:00pm
  1. Arrive at Rooty Hill Storage Area and leave Colonial Show Props in Van for the Following Week.
 
  DAY WRAPPED  

 

Saturday June 7, 2014 and Sunday June 8, 2014:
-- NO EVENTS FOR COLONIAL SHOW

2014-06-01 01:12
Ian

2014.06 June Call Sheet (Jun 9 – 15, 2014)

THE FOLLOWING CALL SHEET IS FOR THE USE OF VINCE WREN'S CONTRACTORS FOR THE COLONIAL SHOW. This call sheet should not be used as your roster.

 

IMPORTANT INFORMATION: No Flight Travel Reimbursement approved for Event on 10/6/2014 at Young NSW. This is a ROAD TRIP Tour only for all contractors. Flight/Car Travel costs incurred by contractors, choosing to make their own way to the venue will be at their expense.

Mon, June 9, 2014

Time STAGE HAND/DRIVER: Shaun  
3:30pm
  1. Arrive at Rooty Hill Storage Location.
  2. Load Props into Van for Gold Show @ Young Public School - YOUNG, NSW, and Gold Rush in Victoria
  3. Load Props into Van for Colonial Shows in Victoria.
 
4:00pm
  1. Commence travel to Pick up point to collect Performers. Need to speak to Actors Captain to arrange one location for pickup.
  2. Actors Captain to make contact with Stage Hand and Performer/s to arrange one suitable location for pickup.
 
4:30pm
  1. Collect Young and Victoria Performers and proceed to accommodation to Young NSW
  2. Address for accommodation: Wattle Tree Motel, 66 Wallendoon Street, 2590 Cootamundra
 
8:30pm to 9:00pm
  1. Arrive at Accommodation
 

 

Tue, June 10, 2014

Time EVENT: Gold Show @ Young Public School - YOUNG, NSW

DRIVER/PERFORMER: Shaun
Performers / Contractors
7:00am
  1. Commence Travel to Event Venue for Gold Show @ Young Public School - Bruce St, Young NSW with Performers
  1. Performers who travelled on Road Trip Tour to Young to be ready and in van to proceed to venue.
7:40am to 8:00am
  1. Arrive at Venue
  2. Unload Gold Show Props
  1. Debbie Blundell to meet troope at Venue
  2. All performers to assist with unloading Van.
8:00am to 9:20am
  1. Continue to unload props and help set up.
All performers to assist with setup of show.
9:30am   Show to commence
2:30pm
  1. Load van with Props from Show, when show finished
  1. Gold SHOW @ Young to Finish
  2. Actors Captain and Performers to pack up props, load vehicle
2:30pm to 3:15pm

STAGE HAND/DRIVER: Shaun

  1. Commence travel to Victoria Accommodation
  2. Accommodation Address: Dandenong Motel, 147 Princes Highway, Dandenong
Performers on Road Trip Tour to procced with Van
  DAY WRAPPED DAY WRAPPED

 

Wed, June 11, 2014

Time DRIVER / PERFORMER: Shaun
Performers / Contractors
7:20am
  1. Commence to Event COLONIAL SHOW @ Hillcrest Christian College, 500 Soldiers Road, Clyde North VIC
  2. Must have performers in Van to proceed
All performers for Colonial Show @ Hill Christian College to be ready and in Van to proceed
7:40am to 8:00am
  1. Arrive at Event Venue
  2. Unload Colonial Show Props for Show
All performers to assist with unloading van
8:00am to 9:20am Continue to unload Van and assist with set up of show All performers to set up show
9:30am   Show to commence
2:30pm

When Event is finished, begin loading van

Pack up equipment and assist with loading Van
2:45pm to 3pm
  1. Commence travel with Performers to Accommodation Venue
  2. Accommodation address: Palms Motel Footscray, 50 Geelong Road, 3011 Footscray
Performers to Travel with Stage Hand to next Location
  Day WRAPPED Day Wrapped

 

Thurs, June 5, 2014

Time DRIVER / PERFORMER: Shaun
Performers / Contractors
7:30am Commence travel to COLONIAL SHOW @ Manorvale Primary School, Greaves Street, Werribee with ALL performers All performers for Colonial Show @ Manorvale Primary School to be ready and in Van to proceed to venue
8:00am to 8:10am
  1. Arrive at Location
  2. Start unloading Van
All performers to assist with unloading van
8:10am to 9:20am Continue unloading Van and assist with set up of Colonial Show All performers to set up show
9:30am Event to commence Event to Commence
2:30pm Event to Finish Event to finish on or near time
2:30pm to 3:00pm Pack up show equipment and Load Van AAll performers to assist with pack up and loading equipment into vehicle
3:00pm
  1. Speak with Vince Wren and find out where he would like to be dropped off.
  2. Drop off Vince Wren at his desired location.
  3. Travel with other 2 x other Performers to Accommodation Location.
  4. Accommodation Address: Great Southern Hotel Melbourne 44 Spencer Street, Melbourne CBD
2 X Performers to proceed with Stage Hand to accommodation location

 

Fri, June 6, 2014

Time
GOLD RUSH 2 HR @ Beaumaris Primary School, Beaumaris VIC

DRIVER / PERFORMER:
Shaun
COLONIAL SHOW @ Arden Anglican School, Beecroft, NSW
Performers / Contractors
6:00am  
  1. Actors Captain and Performers for to meet at Rooty Hill Storage Area.
  2. AC and performers to load PROPS for Colonial Show at Arden Anglican
  3. All props to be taken
6:30am  
  1. COLONIAL SHOW @ Arden Anglican School, Beecroft, NSW Actors Captain and Performers for to proceed to Event Location
8:00am to 8:20am  
  1. COLONIAL SHOW @ Arden Anglican School, Beecroft, NSW Actors Captain and Performers for to arrive at Location and Actors Captain and Performers to unload vehicles
8:20am  
  1. COLONIAL SHOW @ Arden Anglican School, Beecroft, NSW Actors Captain and Performers for to set up show for event.
9:00am

 

  1. Proceed to , with 1 x Performer
  2. GOLD RUSH 2 HR @ Beaumaris Primary School, Beaumaris VIC, 1 x performers to be ready and in Van with DRIVER / PERFORMER: Shaun ready to proceed.
 
9:30am  
  1. COLONIAL SHOW @ Arden Anglican School, Beecroft, NSW to start.
9:30am to 10:00am
  1. Arrive at Beaumaris Primary School
  2. Unload Props for Gold Rush at Beaumaris Primary
 
10:00am to 9:50am
  1. GOLD RUSH 2 HR @ Beaumaris Primary School, Beaumaris VIC, 2 x performers to set up show.
 
11:00am
  1. GOLD RUSH 2 HR @ Beaumaris Primary School, Beaumaris VIC, to start
 
1pm
  1. GOLD RUSH 2 HR @ Beaumaris Primary School, Beaumaris VIC, finishes.
  2. Assist with packing up show
  3. Load Van with Props
 
1:30pm
  1. DRIVER / PERFORMER: Shaun to Take performers of GOLD RUSH 2 HR @ Beaumaris Primary School, Beaumaris VIC, to Melbourne Airport, if required.
  1. STAGE HAND / DRIVER: Shaun If not, proceed on Road Trip back to Sydney.  Use company credit card to find 1 x accommodation on the way back to Sydney.
 
2:30pm  
  1. COLONIAL SHOW @ Arden Anglican School, Beecroft, NSW to FINISH.
2:30pm to 3:00pm  
  1. COLONIAL SHOW @ Arden Anglican School, Beecroft, NSW to pack up props and load vehicle
3:00pm  
  1. COLONIAL SHOW @ Arden Anglican School, Beecroft, NSW to drive to Rooty Hill Storage area and return props neatly in Rooty Hill Storage Area.
4:00pm   DAY WRAPPED

 

Saturday June 14, 2014: STAGE HAND / DRIVER: Shaun, to return to Rooty Hill, NSW Storage Area between 8am and 12pm and unload props.  Shaun to make contact with Vince for best time to meet at Storage Area.

and Sunday June 15, 2014:
-- NO EVENTS FOR COLONIAL SHOW

2014-06-03 02:41
Ian Brown

2014.06 June Call Sheet (Jun 16 – 22, 2014)

THE FOLLOWING CALL SHEET IS FOR THE USE OF VINCE WREN'S CONTRACTORS FOR THE COLONIAL SHOW. This call sheet should not be used as your roster.

 

Mon, June 16, 2014

NO STAGE HAND ROSTERED FOR THIS EVENT DATE - performers to use own vehicles.
The TOYOTA HIACE IS SCHEDULED FOR A SERVICE and will not be available

Time Stage Hand
NO STAGE HAND ROSTERED FOR THIS EVENT DATE
Performers / Contractors
11:30am  
  1. COLONIAL EXPERIENCE @ Irfan College, Cecil Park - Actors Captain or Perfomer to load props for show from Rooty Hill Storage Area. AC/performer to speak to Vince Wren to decide who or both.
11:50am   Actors Captain or Performer to proceed to Event Location
12:10 to 12:30pm   Actors Captain and Performer to arrive at Event Location and begin unloading vehicle
12:30pm   All performers to assist with setup of show.
1:30pm   Colonial Experience Event to Start.
3:30pm   Event to Finish
3:30pm to 3:45pm   All performers to assist with packing up show equipment and loading vehicle
3:45pm   Actors Captain and/or Performer to return props to Rooty Hill Storage Area.

 

Tue, June 17, 2014

NO STAGE HAND ROSTERED FOR THIS EVENT DATE - performers to use own vehicles.
The TOYOTA HIACE IS SCHEDULED FOR A SERVICE and will not be available

Time Stage Hand

NO STAGE HAND / VEHICLE ROSTERED FOR THIS EVENT DATE

Performers / Contractors
6:30am  
  1. Colonial Show @ Hilltop Road Public School Merrylands - AC and Performers to be at Rooty Hill Storage Area and Load Props.
  2. All props to be taken.
7:00am   AC and performers to proceed to Event Location for Colonial Show @ Hilltop Road Public School Merrylands
8:00am to 8:20am   Arrive at location and unload vehicles.
8:20am to 9:20am   All performers to setup Colonial Show @ Hilltop Road Public School Merrylands
9:30am   Colonial Show @ Hilltop Road Public School Merrylands to START
2:30pm   Colonial Show @ Hilltop Road Public School Merrylands to FINISH
2:30pm to 3:00pm   All Performers to assist with packing up and loading vehicles.
4:00pm   All performers to return Colonial Show Props to Rooty Hill Storage Area.

 

Wed, June 18, 2014

DRIVER / PERFORMER: David for COLONIAL SHOW @ Kiama Public School, Kiama must contact all other Performers to arrange 1 Pick Up Location

Time EVENT 1: COLONIAL SHOW @ Kiama Public School, Kiama, New South Wales
Address: 67 Bong Bong Street, Kiama

DRIVER/PERFORMER: David Phillips
EVENT 2: Colonial Experience (2 hr Show) @ Good Shepherd Primary - PLUMPTON, NSW
Address: 134 Hyatts Road PLUMPTON

All Performers to COLLECT/TRANSPORT own Equipment from Rooty Hill Storage Area:
5:00am
  1. Load Props for COLONIAL SHOW @ Kiama Public School, Kiama
 
5:30am
  1. Proceed to Pick up location to collect 2 x performers for COLONIAL SHOW @ Kiama Public School, 67 Bong Bong Street, Kiama
 
6:00am
  1. Arrive at Pick up location as arranged.
  2. AC & performer to be at location ready to depart
 
6:05am
  1. Proceed to COLONIAL SHOW @ Kiama Public School, 67 Bong Bong Street, Kiama
 
8:00am
  1. Arrive at Kiama Public School
  2. Unload Van
 
9:15am  
  1. Colonial Experience (2 hr Show) @ Good Shepherd Primary - PLUMPTON - AC and Performer to Load Props from Rooty Hill Storage
9:30am

COLONIAL SHOW @ Kiama Public School, Kiama to START

  1. Colonial Experience (2 hr Show) @ Good Shepherd Primary - PLUMPTON - performers to proceed to Venue Location.
10:00am  
  1. Colonial Experience (2 hr Show) @ Good Shepherd Primary - PLUMPTON - performers to arrive at location and unload vehicle and setup show.
11:00am  
  1. Colonial Experience (2 hr Show) @ Good Shepherd Primary - PLUMPTON to START
1:00pm  
  1. Colonial Experience (2 hr Show) @ Good Shepherd Primary - PLUMPTON to FINISH
  2. Colonial Experience (2 hr Show) @ Good Shepherd Primary - PLUMPTON performers to assist with packing up and load vehicle.
1:20pm  
  1. Colonial Experience (2 hr Show) @ Good Shepherd Primary - PLUMPTON performers to return props to Rooty Hill Storage Area.
2:30pm
  1. COLONIAL SHOW @ Kiama Public School, Kiama to FINISH
 
2:30pm to 3:00pm
  1. Assist pack up of props COLONIAL SHOW @ Kiama Public School, Kiama
  2. Load Van
 
3:00pm
  1. Proceed to Rooty Hill Return from Kiama.
  2. Drop off performers at designated Drop Off Point (1 location only).
 
5:00pm
  1. Arrive at Rooty Hill Storage Area.
  2. Unload Van and place props in Storage Area.
 
  DAY WRAPPED  

 

Thurs, June 19, 2014

Time EVENT 1: COLONIAL SHOW @ The Scots College Preparatory School, Bellevue Hill, New South Wales (E 10) - Perfomers: Alastair, Peter Henwood & Louise

ADDRESS: 8 Mansion Road, Bellevue Hill, New South Wales

DRIVER / PERFORMER: Alastair

IMPORTANT INFORMATION: This event starts early at 8:30am
EVENT 2: COLONIAL SHOW @ Yowie Bay Public School, Yowie Bay, New South Wales (S 40) - Perfomers: Vince, Dave & Emma

ADDRESS: Cnr of Wonga and Wyalla Road, Yowie Bay

All Performers to COLLECT/TRANSPORT own Equipment from Rooty Hill Storage Area:
5:30am
  1. All performers for COLONIAL SHOW @ The Scots College Preparatory School, Bellevue Hill to be at Rooty Hill Storage area and load props for Show
  2. All props to be taken.
  3. If Performers would like to be driven there, performer must arrange with DRIVER of a suitable pick up location.
 
6:00am
  1. All performers for COLONIAL SHOW @ The Scots College Preparatory School, Bellevue Hill to proceed to Event Location at Bellevue Hill
  1. All performers for COLONIAL SHOW @ Yowie Bay Public School, Yowie Bay to be at Rooty Hill Storage Area and load props for Show.
6:30am  
  1. All performers for COLONIAL SHOW @ Yowie Bay Public School, Yowie Bay to proceed to Event Location at Yowie Bay
7:30am
  1. All performers for COLONIAL SHOW @ The Scots College Preparatory School, Bellevue Hill to arrive at Location and begin unloading props from Vehicles.
 
7:35am
  1. All performers for COLONIAL SHOW @ The Scots College Preparatory School, Bellevue Hill to setup show
 
8:00am  
  1. All performers for COLONIAL SHOW @ Yowie Bay Public School, Yowie Bay to arrive at Event Location at Yowie Bay and unload props from Vehicles.
8:05am  
  1. All performers for COLONIAL SHOW @ Yowie Bay Public School, Yowie Bay to setup show
8:30am
  1. EVENT STARTS: COLONIAL SHOW @ The Scots College Preparatory School, Bellevue Hill
  2. Speak to vince about Event Itinenary.
 
9:30am  
  1. EVENT STARTS: COLONIAL SHOW @ Yowie Bay Public School, Yowie Bay
12:30pm
  1. EVENT FINISHES: COLONIAL SHOW @ The Scots College Preparatory School, Bellevue Hill
  2. All Performers to pack up props and load vehicles.
 
1:00pm
  1. Performers from COLONIAL SHOW @ The Scots College Preparatory School, Bellevue Hill to proceed to Rooty Hill Storage Area
 
2:00pm
  1. Performers from COLONIAL SHOW @ The Scots College Preparatory School, Bellevue Hill to arrive at Rooty Hill Storage Area and unload props from vehicles.
 
2:30pm  
  1. EVENT FINISHES: COLONIAL SHOW @ Yowie Bay Public School, Yowie Bay
  2. All performers from COLONIAL SHOW @ Yowie Bay Public School, Yowie Bay to pack up props and load vehicles.
3:00pm  
  1. All perfomers from COLONIAL SHOW @ Yowie Bay Public School, Yowie Bay to proceed to Rooty Hill Storage Area
4:00pm  
  1. All perfomers from COLONIAL SHOW @ Yowie Bay Public School, Yowie Bay to unload props and store them in Rooty Hill Storage Area.

 

Fri, June 20, 2014

Time EVENT 1: COLONIAL SHOW @ St Pauls Catholic Primary School, Camden (sw 80) - Perfomers: Shaun, Vince & Louise

ADDRESS: 20 Mitchell Street, Camden

DRIVER PERFORMER: Shaun
 
6:00am
  1. Driver to be at Rooty Hill Storage area and load props for show in their vehicles.
  2. All props to be taken.
  3. Performers to make contact with Driver to arrange suitable location to be picked up.
 
6:30am Proceed to Venue Location.  
7:30am to 8:00am

Arrive at Stauls Catholic Primary School, Camden and unload vehicles

 
8:15am Setup COLONIAL SHOW @ St Pauls Catholic Primary School, Camden  
9:30am EVENT STARTS: COLONIAL SHOW @ St Pauls Catholic Primary School, Camden  
2:30pm
  1. EVENT FINISHES: COLONIAL SHOW @ St Pauls Catholic Primary School, Camden
  2. All performers to pack up props and load into vehicles.
 
3:00pm Proceed to Rooty Hill Storage Area, and Arrive at Rooty Hill Storage Area, unload Props and store in area.  
     

 

Saturday June 21, 2014 and -- NO EVENTS FOR COLONIAL SHOW

SUN, June 22, 2014

IMPORTANT INFORMATION: Accommodation has been booked for Alastair Wharton / Emma D'Silva (or the allocated performers) for this night, due to the long distance from the Airport to the Event Venue Location.  The performers must arrive at Brisbane Airport no later than 7pm, to ensure they are collected by the Stage Hand / Driver at the Airport.

Time STAGE HAND / DRIVER FOR QLD TOUR: Shaun  
6:00am
  1. Driver to be at Rooty Hill Storage area and load props for show in their vehicles.
  2. Show props to be collected must be: 1 x Colonial Show (all day show)
  3. ALSO Show props to be collected must be: 1 x Gold Show (all day show)

STAGE HAND / DRIVER TO CONTACT VINCE and work out exactly what needs to be loaded.

 
7:00am Proceed to Brisbane Airport to collect other two performers for the Monday Event.  
7pm
  1. Arrive at Brisbane Airport to Collect two performers.
  2. Should make contact with Performers rostered, to ensure there arrival times and best collection area.
 
7:05pm
  1. Once performers collected proceed to Accommodation Venue - Address: Pacific Palms Motor Inn Marcoola, 1051 David Low Way, Marcoola, Australia
 
8:30pm Arrive at Accommodation  

2014-06-09 04:45
Samantha Tether

2014.06 June Call Sheet (Jun 23 – 29, 2014)

THE FOLLOWING CALL SHEET IS FOR THE USE OF VINCE WREN'S CONTRACTORS FOR THE COLONIAL SHOW. This call sheet should not be used as your roster.

 

Mon, June 23, 2014

Time EVENT 1: COLONIAL SHOW @ Sunshine Coast Grammar School, Forest Glen, Queensland - PERFORMERS: Dave, Emma, Alastair

ADDRESS: 372 Mons Road, Forest Glen, QLD

STAGE HAND/DRIVER: Steve Baltzois
 
7:30am
  1. Stage Hand / Driver to be ready to depart to Event Venue
  2. All performers to be in vehicle ready to depart
 
8:00am
  1. Arrive at Venue Address
  2. All performers / stage hand to unload props for Event.
  3. All performers to commence set up of show

Important Information: After unloading Van, Stage Hand is to rest/sleep in Van during the event.

 
9:30am EVENT TO START  
2:30pm
  1. EVENT TO FINISH
  2. All performers to begin packing up equipment and assist with loading van.
 
3:00pm
  1. Stage Hand to depart Venue with all performers (Except for David who may be flying outbound)
  2. Stage Hand to Drive to Accommodation Venue Address: Motel Lodge, 00 Gladstone Road Rockhampton Australia

Important Information: Please contact Motel receptionist PH:   +61 7 4922 5726 and let them know of your arrival time.

IMPORTANT INFORMATION: As of 10/06/14 4:11pm There appears to be a great deal of Road Work on the Trip Map.  Please check for regular updates on road blocks or detours.

 
9:30pm to 10:00pm
  1. Arrive at Accommodation.
 

 

Tue, June 24, 2014

Time EVENT 1: GOLD RUSH 2 HR @ Victoria Park State School, Mackay , Queensland 4740 (N 1760) - PERFORMERS= Emma & Alastair

ADDRESS: Cnr Goldsmith & Shakespeare Streets, Mackay , Queensland

STAGE HAND/DRIVER: Steve Baltzois
 
4:00am
  1. Stage Hand / Driver to be ready to depart to Event Venue
  2. All performers to be in vehicle ready to depart
 
8:00am to 8:20am
  1. Arrive at Venue Address
  2. All performers / stage hand to unload props for Event.
  3. All performers to commence set up of show

Important Information: After unloading Van, Stage Hand is to rest/sleep in Van during the event.

 
8:50am EVENT TO START  
10:50am
  1. EVENT TO FINISH
  2. All performers to begin packing up equipment and assist with loading van.
 
11:30am
  1. Stage Hand to depart Venue with all performers
  2. Stage Hand to Drive to Accommodation Venue Address: Palm Royale Cairns @ 7-11 Chester Court, Cairns, Cairns, QL 4870

Important Information: Please contact Motel receptionist PH:   +(07) 4032 2700 and let them know of your arrival time.

IMPORTANT INFORMATION: As of 10/06/14 4:11pm There appears to be a great deal of Road Work on the Trip Map.  Please check for regular updates on road blocks or detours.

 
9:30pm to 10:00pm
  1. Arrive at Accommodation.
 

 

Wed, June 25, 2014

Time EVENT 1: COLONIAL EXPERIENCE @ St Andrews Catholic College, Redlynch, Queensland ( N 2420 ) - PERFORMERS: Emma, Alastair

ADDRESS: Intake Road, Redlynch, Queensland

STAGE HAND/DRIVER: Steve Baltzois
 
9:15am
  1. Stage Hand / Driver to be ready to depart to Event Venue
  2. All performers to be in vehicle ready to depart
 
9:30am
  1. Arrive at Venue Address
  2. All performers / stage hand to unload props for Event.
  3. All performers to commence set up of show

Important Information: After unloading Van, Stage Hand is to rest/sleep in Van during the event.

 
10:30am EVENT TO START  
12:30pm
  1. EVENT TO FINISH
  2. All performers to begin packing up equipment and assist with loading van.
 
1:00pm
  1. Stage Hand to depart Venue with all performers
  2. Stage Hand to Drive to Accommodation Venue Address: Park Regis Anchorage @ 51 Palmer St, South Townsville QLD 4810

Important Information: Please contact Motel receptionist PH:   (07) 4722 6200  and let them know of your arrival time.

IMPORTANT INFORMATION: As of 10/06/14 4:11pm There appears to be a great deal of Road Work on the Trip Map.  Please check for regular updates on road blocks or detours.

 
5:00pm
  1. Arrive at Accommodation.
 

 

Thurs, June 26, 2014

Time EVENT 1: GOLD SHOW @ Burdekin Christian College, Ayr, Queensland (N 2080) - Shaun and Alastair, Emma

ADDRESS: 2-12 Melbourne Street, Ayr

STAGE HAND/DRIVER: Steve Baltzois
 
7:00am
  1. Stage Hand / Driver to be ready to depart to Event Venue
  2. All performers to be in vehicle ready to depart

IMPORTANT INFORMATION: As of 10/06/14 4:11pm There appears to be a great deal of Road Work on the Trip Map.  Please check for regular updates on road blocks or detours.

 
8:00am
  1. Arrive at Venue Address
  2. All performers / stage hand to unload props for Event.
  3. All performers to commence set up of show
 
9:30am EVENT TO START  
2:30pm
  1. EVENT TO FINISH
  2. All performers to begin packing up equipment and assist with loading van.
 
3:00pm
  1. Stage Hand to depart Venue and drop off Performers at nearest airport.
 
4:00pm
  1. Stage Hand to Drive to Accommodation Venue Address: Park Regis Anchorage @ 51 Palmer St, South Townsville QLD 4810

Important Information: Please contact Motel receptionist PH:   (07) 4722 6200  and let them know of your arrival time.

 

 

Fri, June 27, 2014

Time EVENT 1: STAGE HAND / DRIVER RETURN QLD TOUR ONLY (Leg 1 of 3)

STAGE HAND/ DRIVER: Steve Baltzois
 
6:00am
  1. Stage Hand / Driver to be ready to depart to Rooty Hill Storage Area in NSW, from prior location
  2. No performers will be present, unless performers decide to drive back with Stage Hand.
  3. Commence to Leg 1 of Journey ... Accommodation Venue: Alexandra Lodge 77 Woondooma Street Bundaberg Australia (Ph: 1800 658 565)
 
6:00pm
  1. Arrive at Accommodation Address
  2. Secure Van.
 

 

Sat, June 28, 2014

Time EVENT 1: STAGE HAND / DRIVER RETURN QLD TOUR ONLY (Leg 2 of 3)

STAGE HAND/ DRIVER: Steve Baltzois
 
6:00am
  1. Stage Hand / Driver to be ready to depart to Rooty Hill Storage Area in NSW from prior location.
  2. No performers will be present, unless performers decided to drive back with Stage Hand.
  3. Commence to Leg 2 of Journey ... Accommodation Venue: ibis Budget Coffs Harbour 1a McLean St, 2450 Coffs Harbour  (Ph: (02) 6650 9101)
 
3:30pm
  1. Arrive at Accommodation Address
  2. Secure Van.
 

 

Sun, June 29, 2014

Time EVENT 1: STAGE HAND / DRIVER RETURN QLD TOUR ONLY (Leg 3 of 3)

STAGE HAND/ DRIVER: Steve Baltzois
 
6:00am
  1. Stage Hand / Driver to be ready to depart to Rooty Hill Storage Area in NSW from prior location.
  2. No performers will be present, unless performers decided to drive back with Stage Hand.
  3. Commence to Leg 3 of Journey ... Rooty Hill NSW Storage Area
 
12:30pm
  1. Arrive at Rooty Hill NSW Storage Area
  2. Contact Vince Wren to confirm return.
  3. Unload all props from Van and store neatly in Storage areas as requested by Vince Wren.  Important to Speak to Vince, as he may wish to be present.
 
1:30pm
  1. Return Van to Burwood Location, Vince's Address and secure vehicle.
  2. Speak to Vince about where to leave keys.
  3. Vehicle will go into servicing and upgrading for Term 3 event.
 

2014-07-14 07:11
Miranda Dalton

Loading Props & Equipment in the Staging Van or a vehicle

Some vehicles have tinted windows.  Some of the windows in the storage compartment of the vehicle has been protected by a thick black rubber carpet and gate fences to prevent props and equipment from scratching the windows.

It is the responsibility of everyone loading and unloading the assets from the staging vehicle or vehicle.  At no stage should any prop or equipment be touching or leaning against a window.  All items should be stacked and loaded safely into the staging van or vehicle and where nearest a glass window.

Under no circumstances should any item, unharnessed be placed in the passenger area of the vehicle.  It is illegal to have an item placed in the passenger section of the vehicle unharnessed.  All Assets should be placed in the storage area of the vehicle, behind the cargo barrier.  Injuries or damage to props or persons because items were not properly placed in the correct place will be the responsibility of the Independent Contractor.

2020-05-06 10:50
John

2014.07 July Call Sheet (Jul 21 - 27, 2014)

THE FOLLOWING CALL SHEET IS FOR THE USE OF VINCE WREN'S CONTRACTORS FOR THE COLONIAL SHOW. This call sheet should not be used as your roster.

The number of shows shown herein are not a true indication of the number of shows booked - as the shows displayed herein are the only approved shows for listing to contractors.

 

Mon, July 21, 2014

Time NO EVENTS APPROVED TO BE LISTED

 

Tue, July 22, 2014

Time NO EVENTS APPROVED TO BE LISTED

 

Wed, July 23, 2014

Time EVENT 1:  GOLD SHOW @ Waitara Public School, Wahroonga, NSW (NW 20) -

EVENT DETAILS: Edgeworth David Avenue, Wahroonga, New South Wales 2076
Peter Bosma
Phone number: 0294893105 / Mobile Number: 0434594338 / Title: Teacher - Primary

100 x Gold Show (Whole Day Experience) / Audience age group: 10-11 year olds / Special requirements or requests?: N/a
Area to setup event: School Hall (TBA) enter via school car park, a 2nd car park will give you access to hall.

Are you able to provide an indoor area?: Yes / Date of Event: 23rd Jul 2014

STAGE HAND/DRIVER:/span> VVAN MAY NOT BE READY FOR USE / SPEAK TO OWNER OF SHOW REGARDING TRAVEL ARRANGEMENTS
6:00am
  1. All performers to arrive at Rooty Hill Storage Facility to load props into vehicles
6:50am
  1. Depart from Rooty HIll Storage Area
  2. Proceed to Venue location.
8:00am
  1. Arrive at Venue Location
  2. Begin setting up show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
3:30pm
  1. Depart Venue and return props to Rooty Hill Storage Area

 

Thurs, July 24, 2014

Time EVENT 1: Colonial Show @ Thomas Hassall Anglican College - WEST HOXTON, NSW, Region ( SW 40 )

EVENT DETAILS: 125 Kingsford Smith Ave WEST HOXTON NSW
Contact: Narelle Lawler (Coordinator)
P: (02) 9608-0033 / DL: (02) 9608 0061 /M: (04) 3842 9758

Area to setup in: Large Auditorium / Age Group: 8-10 year olds / Special Requirements: N/A / Bad Weather indoors available: Yes

STAGE HAND/DRIVER: VINCE WREN TO BE CONTACTED - HAS OWN TRAVEL REQUESTS FOR THIS EVENT - PLEASE CALL
Suggested call sheet listed below

 
7:00am
  1. All performers to arrive at Rooty Hill Storage Facility to load props into vehicles.
 
7:30am
  1. Depart from Rooty HIll Storage Area
  2. Proceed to Venue location.
 
8:20am
  1. Arrive at venue and proceed to setup show
 
9:30am
  1. EVENT TO START
 
2:30pm
  1. EVENT TO FINISH
  2. All performers required to pack up show and load vehicle
 
3:00pm
  1. Leave venue and Return to Rooty Hill Storage Facility and unload props.
 

 

Fri, July 25, 2014

Time EVENT 1: GOLD RUSH @ St Peter's Anglican Primary School, Campbelltown, NSW (SW 60)

EVENT DETAILS:
Deborah Nash
Phone number ® 0246272990 / Mobile Number: 0425351350 / Title: Teacher - Primary

Order Comments ª PHONE BOOKING: Customer accepted terms and conditions. Event was booked on behalf of the customer by Jenny Summerell.

Location Details : St Peter's Anglican Primary School, Howe Street, Campbelltown, New South Wales 2560

64 x Gold Rush - / Audience age group: 10-11 year olds / Special requirements or requests?: n/a / Area to setup event: School Hall (enter and park near loading zone). A few steps to hall
Are you able to provide an indoor area?: Yes

Start Time: 9:00am to 11:00am / Date of Event: 25th Jul 2014

STAGE HAND/ DRIVER: PLEASE CONTACT VINCE - VINCE HAS OWN PLAN FOR TRAVEL ARRANGEMENTS.  Suggested call sheet listed below
 
6:00am
  1. All performers to arrive at Rooty Hill Storage Facility to load props into vehicles.
 
6:30am
  1. Depart from Rooty HIll Storage Area
  2. Proceed to Venue location.
 
7:30am
  1. Arrive at venue and proceed to setup show
 
9:00am
  1. EVENT TO START
 
11:00am
  1. EVENT TO FINISH
  2. Arrive at venue and proceed to setup show
 
12:00pm
  1. Leave venue and Return to Rooty Hill Storage Facility and unload props.
 

 

Sat, July 26, 2014

Time NO EVENTS / JOBS LISTED  
     

 

Sun, July 27, 2014

Time NO EVENTS / JOBS LISTED  
     

2014-07-14 08:09
Ian Brown

Call Sheet 2014.07 (Jul 28 - Aug 3, 2014)

THE FOLLOWING CALL SHEET IS FOR THE USE OF VINCE WREN'S CONTRACTORS FOR THE COLONIAL SHOW. This call sheet should not be used as your roster.

The number of shows shown herein are not a true indication of the number of shows booked - as the shows displayed herein are the only approved shows for listing to contractors.

22/07/2014 @ 4:46pm

  1. updated Driver for SA Road Trip Tour and Changed Room Configuration of SA Accommodation. 
  2. Reimbursement by Colonial Show for attendance to Soverign Hill, Ballarat, VIC has been cancelled.  Event entry fees will now be at the expense of each individual contractor due to cost cutting measurements.

 

Mon, July 28, 2014

Time NO EVENTS APPROVED TO BE LISTED

 

Tue, July 29, 2014

Time NO EVENTS APPROVED TO BE LISTED

 

Wed, July 30, 2014

Time NO EVENTS APPROVED TO BE LISTED
n/a
  1. Shaun to contact Vince to arrange suitable time to Load Van for SA and VIC Show Tour.
10:00am
  1. All performers who will be travelling to SA Road Show Trip to meet at Burwood for early departure to SA
  2. COLONIAL SHOW VAN - will be available.  DRIVER Sean.
  3. Depart to first Accommodation Stop @ Hay Plains Holiday Park, 4 Nailor Street, 2711 Hay, NSW / Phone: (02) 6993 1875
6:00pm
  1. Arrive at first Accommodation Stop Hay Plains Holiday Park, 4 Nailor Street, 2711 Hay, NSW / Phone: (02) 6993 1875 for Road Trip to SA
  2. Accommodation Details: Hay Plains Holiday Park /Booking number:601.907.824 /Booking details: 1 night, 1 room / Check-in = Wednesday, 30 July 2014 (14:00 - 20:00) / Check-out: Thursday, 31 July 2014 (until 10:00)

 

Thurs, July 31, 2014

Time NO EVENTS APPROVED TO BE LISTED
9:00am
  1. All performers who will be travelling to SA Road Show Trip to be at Bus for early departure
  2. Leave accommodation location and continue to next point of call - SA Domestic Airport
6:00pm
  1. Arrive at SA Domestic Airport to collect Debra Blundel
6:15pm
  1. Depart SA Domestic Airport and travel to Accommodation Location
  2. Accommodation Details: Jacksons Motor Inn /Address: 373 Glen Osmond Road, Glen Osmond, SA / Phone: +61883791601 / Email: bookings@jacksonsmotorinn.com.au / Your reservation 2 nights, 3 rooms (Booked for Vince Wren, Debra Blundell and Sean Mills) / Check-in Thursday, 31 July 2014 (13:00 - 23:00) / Check-out Saturday, 2 August 2014 (07:30 - 10:00) / Booking number 818868495

 

Fri, August 1, 2014 - (Event 1 of 2) = Colonial Show @ Mamre Anglican School, Kemps Creek, NSW 

2 x Events listed.  Please check and confirm which event you are allocated on.

Time EVENT 1 of 2: COLONIAL SHOW @ Mamre Anglican School, Kemps Creek, NSW (W 40) - PERFORMERS: Emma, Alastair & Peter H

EVENT DETAILS:
Amy Butler
Phone Number: 0298341881 / Mobile Number: 0409207006 / Title: Teacher - Primary

Location: 45 Bakers Lane, Kemps Creek, New South Wales 2178

100 x The Colonial Show (Full Day Experience) / Audience age group: 8-10 year olds / Special requirements or requests: Few autistics children / Area to setup event: School Hall (check in office first - for directions)
Are you able to provide an indoor area?: Yes
Date of Event: 1st Aug 2014

STAGE HAND/ DRIVER: CONTRACTORS REQUIRED TO USE OWN VEHICLE FOR TRANSPORTATION OF PROPS.
6:30am
  1. All performers to arrive at Rooty Hill Storage Facility to load all props into vehicles.
7:00am
  1. Depart from Rooty HIll Storage Area
  2. Proceed to Venue location.
7:40am
  1. Arrive at venue and proceed to setup show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All performers to pack up props and load vehicles.
3:00pm
  1. Leave venue and Return to Rooty Hill Storage Facility and unload props.

 Fri, August 1, 2014 - (Event 2 of 2) = Colonial Show @ Sheidow Park School, Sheidow Park, SA 

Time EVENT 2 of 2: Colonial Show @ Sheidow Park School, Sheidow Park, SA (W 1,440) - PERFORMERS: Debbie, Vince & Shaun

EVENT DETAILS:
Jenny Engelhardt
Phone number ® 0883819811 / Mobile Number: 0430388048 / Title: Principal

185 x The Colonial Show (Full Day Experience) / Audience age group: 5-12 year olds / Special requirements or requests: n/a / Area to setup event: Big Gym (go to office admin first for directions)
Are you able to provide an indoor area?: Yes
Date of Event: 1st Aug 2014

Performer / DRIVER: Sean Mills - Van will be present.
7:15am
  1. All performers to be in vehicle ready to proceed
  2. Depart from Accommodation Area
  3. Proceed to Venue location.
8:00am
  1. Arrive at venue and proceed to setup show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All performers to pack up props and load vehicle
3:00pm
  1. Leave venue and proceed to ACCOMMODATION Location
  2. Accommodation Details: Jacksons Motor Inn /Address: 373 Glen Osmond Road, Glen Osmond, SA / Phone: +61883791601 / Email: bookings@jacksonsmotorinn.com.au / Your reservation 2 nights, 3 rooms (Booked for Vince Wren, Debra Blundell and Sean Mills / Check-in Thursday, 31 July 2014 (13:00 - 23:00) / Check-out Saturday, 2 August 2014 (07:30 - 10:00) / Booking number 818868495 /

 

 

Sat, August 2, 2014

Time NO EVENTS / JOBS LISTED
9:00am
  1. All performers on SA tour to visit Soverign Hill for sight-seeing tour - at Expense of Colonial Show.
  2. Food / drinks will be at the expense of contractors.
5:00pm
  1. All performers on Tour to arrive at Accommodation Location.
  2. Accommodation Details: Monash Hotel / Address: 2077 Dandenong Rd, Clayton, 3168 / Phone: +613 9544 8011 / Email:monash.hotel@alhgroup.com.au / Booking number = 447.867.984 /Booking details: 6 nights, 4 rooms (for Vince Wren, Debra Blundell, Sean Mills and TBA Stage Driver) / Check-in: Saturday, 2 August 2014 (14:00 - 23:00) /  Check-out Friday, 8 August 2014 (until 10:00)

 

Sun, August 3, 2014

Time NO EVENTS / JOBS LISTED
8:00am
  1. All performers to be in Van ready to proceed to Soverign Hill ...
  2. All performers on SA/VIC tour to visit Soverign Hill for sight-seeing tour - at Expense of ContractorsThe Colonial Show and Iconic Performancew will not pay for this event due to cost cutting measurements imposed.
  3. Food / drinks will be at the expense of contractors.
10:00am
  1. Arrive at Soverign Hill, Ballarat VIC
5:00pm
  1. Depart Soverign Hill, Ballarat VIC and return to Accommodation Location.
  2. Accommodation Details: Monash Hotel / Address: 2077 Dandenong Rd, Clayton, 3168 / Phone: +613 9544 8011 / Email:monash.hotel@alhgroup.com.au / Booking number = 447.867.984 /Booking details: 6 nights, 3 rooms (for Vince Wren, Debra Blundell, and Sean Mills) / Check-in: Saturday, 2 August 2014 (14:00 - 23:00) /  Check-out Friday, 8 August 2014 (until 10:00)
7:00pm
  1. Arrive at Accommodation Location.

2014-08-02 09:10
Sarah Coxley

Call Sheet 2014.08 (Aug 04 - Aug 10, 2014)

THE FOLLOWING CALL SHEET IS FOR THE USE OF VINCE WREN'S CONTRACTORS FOR THE EVENT/SHOW owned by Vince Wren. If there appears to be any discrepancy between the call sheet and Vince's communication with you, contact Vince Wren immediately to verify the details, or contact the event management staff on 1300 860 074.

The number of shows shown herein are not a true indication of the number of shows booked - as the shows displayed herein are the only approved shows for listing to contractors.

02/08/2014 12:40pm: Call Sheet updated ...

  1. Event Removed: Ref  Wed 6/8/2014  Gold Rush - 2 Hours Show @ St Luke's Grammar School - DEE WHY, NSW, Region ( NW 20 ) - PERFORMERS: Louise & Peter H.  Contact Vince Wren for updated date.
  2. IMPORTANT INFORMATION added for event on Fri 8 Aug:.  Please refer to event date for information.
  3. Format updated to new layout

22/07/14 5:07pm: Call Sheet updated ...

  1. Room configurations changed.
  2. Sean Mills to be Performer/Driver for VIC Tour
  3. Sean Mills accommodation dates changed.
  4. Added Accommodation for Sun 10 Aug, 2014.

 

Mon, August 4th, 2014 - EVENT 1 of 1: COLONIAL SHOW @ St Thomas Aquinas College, Tynong, Victoria (SW 960) - PERFORMERS: Debbie, Vince & Shaun -

EVENT DETAILS: 1 Tynong Road, Tynong, Victoria, 3813, Australia
Kelly Brown
Phone number ® 0356292500
Mobile Number: 0429041968
Title: Accounting Clerk Contact: Sue Pastor (Dean of Primary Campus)

100 x The Colonial Show (Full Day Experience)
Audience age group: 9-12 year olds
Special requirements or requests: N/A (will check and advise, if any changes)
Area to setup event: School Hall (access via parent car park).

Contact Kelly Brown on 0429 041 968 on arrival. Need to go to office to sign in first.

Are you able to provide an indoor area?: Yes
Date of Event: 4th Aug 2014

Performer Driving Van: Sean Mills
Time Description of Instructions / Tasks / Important Notes
6:45am
  1. All performers to be ready and in Staging Van to proceed.
  2. Depart from Accommodation
8:00am
  1. Arrive at Venue Location
  2. Begin setting up show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
3:00pm
  1. Depart Venue and return to Accommodation Location.
  2. Drive Vince Wren to Local Train Station.
  3. Accommodation Details: Monash Hotel / Address: 2077 Dandenong Rd, Clayton, 3168 / Phone: +613 9544 8011 / Email:monash.hotel@alhgroup.com.au / Booking number = 447.867.984 /Booking details: 6 nights, 2 rooms (Debra Blundell, and Sean Mills) / Check-in: Saturday, 2 August 2014 (14:00 - 23:00) / Check-out Friday, 8 August 2014
4:00pm
  1. Arrive at Accommodation Location

 

Tue, August 5, 2014 - Event 1 of 1 = GOLD SHOW @ Bellbrae Primary School, Bellbrae, VIC (SW 980) - PERFORMERS: Debbie, Vince & Shaun

EVENT DETAILS: 50 School Road, Bellbrae, Victoria 3228
Ellen Cook
Phone number ® 0352612660
Mobile Number: 0418527334
Title: Teacher - Primary

100 x Gold Show (Whole Day Experience)
Audience age group: 8-12 year olds
Special requirements or requests?: n/a
Area to setup event: Grade 4/5 Building (enter staff carpark through the gate and to the left)
 
Are you able to provide an indoor area?: Yes
Date of Event: 5th Aug 2014

Performer Driving Van: Sean Mills
Time Description of Instructions / Tasks / Important Notes
6:15am
  1. All performers to be ready and in Staging Van to proceed.
  2. Depart from Accommodation
8:00am
  1. Arrive at Venue Location
  2. Vince Wren to arrive on his own accord at Event Location.
  3. Begin setting up show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
3:00pm
  1. Depart Venue and return to Accommodation Location.
  2. Accommodation Details: Monash Hotel / Address: 2077 Dandenong Rd, Clayton, 3168 / Phone: +613 9544 8011 / Email:monash.hotel@alhgroup.com.au / Booking number = 447.867.984 /Booking details: 6 nights, 3 rooms (for Vince Wren, Debra Blundell, and Sean Mills) / Check-in: Saturday, 2 August 2014 (14:00 - 23:00) / Check-out Friday, 8 August 2014 (until 10:00)
  3. Vince Wren's NEW Booking Reference Number: Booking number 328.310.346
5:00pm
  1. Arrive at Accommodation

 

Wed, August 6, 2014 EVENT 1 OF 1: COLONIAL SHOW @ Athol Road Primary School, Springvale South, VIC (SW 920) - PERFORMERS: Debbie, Vince & Shaun

EVENT DETAILS: 159-167 Athol Road, Springvale South, Victoria 3172
Nicholas George
Phone number ® 0395471224
Mobile Number: 0430504105
Title: Teacher - Primary

100 x The Colonial Show (Full Day Experience
Audience age group: 10-12 year olds
Special requirements or requests: n/a / Area to setup event: Double classroom (access via carpark around to back)

Are you able to provide an indoor area?: Yes
Date of Event: 6th Aug 2014

Performer Driving Van: Sean Mills
Time Description of Instructions / Tasks / Important Notes
7:30am
  1. All performers to be ready and in Staging Van to proceed.
  2. Depart from Accommodation
8:00am
  1. Arrive at Venue Location
  2. Begin setting up show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
3:00pm
  1. Depart Venue and return to Accommodation.
  2. Accommodation Details: Monash Hotel / Address: 2077 Dandenong Rd, Clayton, 3168 / Phone: +613 9544 8011 / Email:monash.hotel@alhgroup.com.au / Booking number = 447.867.984 /Booking details: 6 nights, 3 rooms (for Vince Wren, Debra Blundell, and Sean Mills) / Check-in: Saturday, 2 August 2014 (14:00 - 23:00) / Check-out Friday, 8 August 2014 (until 10:00)
3:30pm
  1. Arrive at Accommodation.

 

Thurs, August 7, 2014 (Event 1 of 1) COLONIAL SHOW @ Reservoir West Primary School, Reservoir, Victoria (SE 860) - PERFORMERS: Debbie, Vince & Shaun

EVENT DETAILS: Carrington Road, Reservoir, Victoria 3074
Barbara Trinchi
Phone number ® 0394788211
Mobile Number: 0403657984
Title: Teacher - Primary 5-6

100 x The Colonial Show (Full Day Experience)
Audience age group: 9-12 year olds /

Special requirements or requests: Audience to be split into 3 groups for ACT 1 - Demonstration

Area to setup event: Gym (park in visitor carpark - enter side gate - distance to area 20m)

Are you able to provide an indoor area?: Yes
Date of Event: 7th Aug 2014

Performer Driving Van: Sean Mills
Time Description of Instructions / Tasks / Important Notes
6:40am
  1. All performers to be ready and in Staging Van to proceed.
  2. Depart from Accommodation
8:00am
  1. Arrive at venue and proceed to setup show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All performers required to pack up show and load vehicle
3:00pm
  1. Leave venue and Return to Accommodation Location
  2. Accommodation Details: Monash Hotel / Address: 2077 Dandenong Rd, Clayton, 3168 / Phone: +613 9544 8011 / Email:monash.hotel@alhgroup.com.au / Booking number = 447.867.984 /Booking details: 6 nights, 3 rooms (for Vince Wren, Debra Blundell, and Sean Mills) / Check-in: Saturday, 2 August 2014 (14:00 - 23:00) / Check-out Friday, 8 August 2014 (until 10:00)
4:00pm
  1. Arrive at Accommodation
   

 

Fri, August 8, 2014 (Event 1 of 1): COLONIAL CLASSROOM @ Heidelberg Primary School, Heidelberg, Victoria 3084 (SW 860) - PERFORMERS: Debbie & Vince

IT IS HIGHLY RECOMMENDED THAT THE STAGE HAND OR ACTORS CAPTAIN CONTACT THE CUSTOMER 1 OR 2 DAYS BEFORE TO CONFIRM TIME OF ARRIVAL AND SET UP TIME.

EVENT DETAILS: 120 Cape Street, Heidelberg, Victoria 3084
Graham Jackson
Phone number ® 0394572259
Mobile Number: 0431656711
Title: Assistant Principal

IN EXCESS OF 300 (School has over 1,000 students) / 300 x Colonial Classroom

Start time of each Session:
1) 9-9:45
2) 10-10:45
3) 11:15 - 12:00
4) 12:15 - 1:00
5) 1:45 - 2:30
6) 2:40 - 3:25
*** 30-35 persons per/group, running 2 groups per session. Grouos to be organised in junior session and senior session. Junior session group will have students aged 5-7, (show to be pitched at their level. Cust aware of show realism)

Audience age group: 7-12 year olds
Special requirements or requests: Junior session group will have students aged 5-7, (show to be pitched at their level. Cust aware of show realism) Must be pitched to junior group for age appropriate. Austistic child in senior group

Area to setup event: In 1923 building. Access through front of office. Use regular vehicle, parking made available. Stair climbing trolley available.

Date of Event: 8th Aug 2014

Stage Hand / Driver in Van: Sean Mills
Time Description of Instructions / Tasks / Important Notes
6:40am
  1. All performers to be ready and in Staging Van to proceed.
  2. Depart from Accommodation
7:30am
  1. Arrive at venue and proceed to setup show
9:00am
  1. EVENT TO START
  2. IMPORTANT INFORMATION: Multiple start times ... please refer to timetable listed on side and below.
4:25pm
  1. Leave venue and transport Debra Blundell to Melbourne Domestic Airport
  2. Vince Wren and Stage Hand to Travel to Accommodation Location.
  3. Otway Gate Motel / Address: 52-56 Murray Street East, Colac, 3250 / Phone: +61352313244 / Email: bezzaray@bigpond.com / Booking number: 241.162.830 / Booking details: 2 nights, 1 room / Check-in: Friday, 8 August 2014 (13:00 - 21:30) / Check-out: Sunday, 10 August 2014 (07:00 - 10:00). PLEASE NOTE ACCOMMODATION BOOKED UNDER VINCE WREN.

 

Sat, August 9, 2014 - No Events Approved to Be Listed

EVENT DETAILS:
Nil
Time Description of Instructions / Tasks / Important Notes
   

 

Sun, August 10, 2014

EVENT DETAILS:
Nil approved to be listed.
Time Description of Instructions / Tasks / Important Notes
9:00am
  1. Stage Hand/Driver to collect Vince Wren from Colac. Stage Hand to call Vince Wren for pick up address.
  2. Leave accommodation location to collect Vince.
9:30am
  1. Travel to Accommodation Location for SA.
  2. Accommodation Location: Ocean Crest Accommodation Solutions / Address: 117 Mentone Road Victor Harbor Victor Harbor, Australia 5211 / Check-in: Sun 10 Aug, 2014 / Check-out: Mon 11 Aug, 2014 Stay: 1 Night, 2 Rooms, Max 2 Adult(s) Room / Booking ID: 52131294 / ACCOMMODATION PAID!

2014-08-02 09:10
Isabella Datalla

Call Sheet 2014.08 Aug (Aug 11 - Aug 17, 2014)

THE FOLLOWING CALL SHEET IS FOR THE USE OF VINCE WREN'S CONTRACTORS FOR THE EVENT/SHOW owned by Vince Wren. If there appears to be any discrepancy between the call sheet and Vince's communication with you, contact Vince Wren immediately to verify the details, or contact the event management staff on 1300 860 074.

The number of shows shown herein are not a true indication of the number of shows booked - as the shows displayed herein are the only approved shows for listing to contractors.

09/08/2014 4:18pm: Call Sheet Updated

  1. Removed Sean Mills from Accommodation at Sunnybank at Sean Mills request.  Sean Mills will book own accommodation.

 

02/08/2014 3:42pm: Call Sheet Updated:

  1. Updated Accommodation Venue and Booking Number for Mon 11 August, 2014.
  2. Updated Layout Format for Call Sheet.
  3. Added new event for Tue 12 Aug.

 

Mon, August 11th, 2014 -
EVENT 1 of 2: Gold Rush @ Investigator College - Victor Harbour, Victor Harbour, SA (W 1400) - PERFORMERS: Louise & Vince


EVENT 2 of 2: Gold Rush @ Investigator College - Victor Harbour, Victor Harbour, SA (W 1400) - PERFORMERS: Louise & Vince

EVENT DETAILS: Location: Bacchus Road, Victor Harbour, South Australia 5211
Suzi Wade
Phone number ® 0885510900
Mobile Number: 0406321323
Title: Teacher - Primary

Event 1 of 2:
81 x Gold Rush - the 2 hour
Audience age group: 14-16 year olds
Special requirements or requests?: Two shows booked. Show #1: 81 tickets (14-15 yr olds)

Area to setup event: Performing Arts Centre (goto admin to gain key to access). There are 2 Campuses. Both shows will be performed at the same location as per Shipping Address.

Are you able to provide an indoor area?: Yes
Start Time: 10am to 12pm
Date of Event: 11th Aug 2014

EVENT 2 of 2:
45 x Gold Rush -
Audience age group: 10-11 year olds
Special requirements or requests?: Two Shows Booked. #2 Show (10-11 year olds)
Area to setup event: Performing Arts Centre (goto admin to gain key to access). There are 2 Campuses. Both shows will be performed at the same location as per Shipping Address.

Are you able to provide an indoor area?: Yes / Start Time: 1:00pm to 3:00pm

Stage Hand/Driver: Sean Mills
Time Description of Instructions / Tasks / Important Notes
8:10am
  1. All performers to be ready and in Staging Van to proceed.
  2. Depart from Accommodation
8:30am
  1. Arrive at Venue Location
  2. Begin setting up show
10:00am
  1. EVENT 1 of 2 TO START
12:00pm
  1. EVENT 1 of 2 TO FINISH
  2. All perfomers required to pack up show and set up for Event 2 of 2
1:00pm
  1. Event 2 of 2 to START
3:00pm
  1. Event 2 of 2 to FINISH
  2. All performers required to pack up show and load props into van for quick departure.
3:30pm
  1. Depart Venue and return to Accommodation Location.
  2. Accommodation Details: KaRama Motor Inn Mildura / Address: 153 Deakin Avenue Mildura, VIC 3500 Australia / Phone +61350234221 / Email karramamotor@gmail.com / Booking number 8039759081681 / Booking details 1 night, 3 rooms Check-in Monday, 11 August 2014 (14:00 - 20:30) Check-out Tuesday, 12 August 2014 (07:30 - 10:00). / MUST CONTACT ACCOMMODATION AND PROVIDE HOTEL WITH COMPANY CREDIT CARD, IF YOU WILL BE ARRIVING LATER THAN 9PM.  BOOKING NEEDS TO BE PAID FOR. USING ICONIC PERFORMANCES MASTERCARD TRAVELCARD.
9:30pm
  1. Arrive at Accommodation Location

 

Tue, August 12, 2014 - COLONIAL EXPERIENCE Radford College Junior College, Bruce, ACT (SW 280) - PERFORMERS: Emma & Peter H

EVENT DETAILS: Customer Location Details
Radford College Junior College, 1 College Street, Bruce, Australian Capital Territory 2617
Emily Campbell
Phone number ® 0261626200
Mobile Number: 0401293393
Position / Title: Teacher - Primary

Order Comments ª PHONE BOOKING: No security deposit required as booking date close to event date. Informed customer of terms and conditions and cancellation fee. Customer accepted terms and conditions.


Order
96 x Colonial Experience (2 hour Show)
Audience age group: 9-10 year olds
Special requirements or requests: n/a
Area to setup event: RA Young Hall (MUST ARRIVE AT JUNIOR SCHOOL RECEPTION CAMPUS - which is 1st building on the right upon entry and Customer will meet on arrival)

Are you able to provide an indoor area?: Yes
Start Time: 9:00am to 11:00am

Date of Event: 12th Aug 2014

Own Vehicle/Transportation Required.
Time Description of Instructions / Tasks / Important Notes
4:00am
  1. If this time is too early for the performers, it is recommended that the performers load the props from the Rooty Hill Storage the night before.
  2. All performers to arrive at Rooty Hill Storage area to load props into Vehicles.
4:30am
  1. All performers to depart from Rooty Hill Storage Area.
  2. Commence Travel to Event Venue Location.
7:30am
  1. Arrive at Venue Location
  2. Begin setting up show
9:00am
  1. EVENT TO START
11:00am
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles.
11:30am
  1. All performers to leave Event Venue.
  2. Travel to Accommodation Location.
  3. Accommodation Location: ibis Budget Canberra / Address: 15 Tay Street, Watson Canberra, 2602 Australia / Phone +61262539020 / Email h3505@accor.com /Booking number 924.265.119 / Booking details 1 night, 3 rooms Check-in Tuesday, 12 August 2014 (14:00 - 21:30) Check-out Wednesday, 13 August 2014 (until 10:00) / ACCOMMODATION PAID!
2:00pm
  1. Check in Time.  If performers arrive early and require early check in ... performers will be required to pay early checkin charges at their expense.

 

Wed, August 13, 2014 EVENT 1 of 1: COLONIAL SHOW @ St Matthew's, PAGE, Australian Capital Territory (SW 300) - PERFORMERS:  Emma, Peter H & Alastair

EVENT DETAILS: Stutchbury Street, PAGE, Australian Capital Territory 2614
Alison Ewyk
Phone number ® 0262542653
Mobile Number: 0406378118
Title: Teacher - Primary 3-4

100 x The Colonial Show (Full Day Experience)
Audience age group: 9-12 year olds
Special requirements or requests: Nil
Area to setup event: The school has a large hall with a stage.
Are you able to provide an indoor area?: Yes
Date of Event: 13th Aug 2014

Own Vehicle/Transportation Required.
Time Description of Instructions / Tasks / Important Notes
7:25am
  1. All performers to be ready and in Staging Van to proceed.
  2. Depart from Accommodation
8:00am
  1. Arrive at Venue Location
  2. Begin setting up show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
3:00pm
  1. Depart Venue
  2. Travel back to Rooty Hill Storage Area NSW.
6:30pm
  1. Arrive at Storage Area Facility.
  2. All performers to unload props from Vehicle and place in storage facility.

 

Thurs, August 14, 2014 NO EVENTS

EVENT DETAILS: NO EVENT DETAILS APPROVED TO BE LISTED

Driver/Stage Hand: Sean Mills
Time Description of Instructions / Tasks / Important Notes
6:00am
  1. All performers to meet at Burwood NSW be ready and in Staging Van to proceed.
  2. All performers to ensure that all props are located in Van for QLD Tour before proceeding.
  3. Performers should contact Vince Wren before this date to confirm location pick up point.
7:00am
  1. Travel to Accommodation Location:
  2. Accommodation Location: Sunnybank Hotel Brisbane / Address 275 McCullough Street, Sunnybank Brisbane, 4109 Australia / Phone +617 3345 1081 / Booking number 494.039.495 / Booking details 4 nights, 2 rooms Check-in Thursday, 14 August 2014 (14:00 - 23:00) Check-out Monday, 18 August 2014 (until 10:00) / PAYMENT TO BE MADE USING ICONIC PERFORMANCES MASTERCARD TRAVEL CARD.
7:00pm
  1. Arrive at Accommodation

 

Fri, August 15, 2014 (Event 1 of 1): GOLD RUSH @ Springwood Road State School, Springwood, QLD (N 900) - PERFORMERS: Vince & Louise

EVENT DETAILS: 94-120 Springwood Road, Springwood, Queensland 4127
Kirsten Single
Phone number ® 0734578333
Mobile Number: 0400000000
Title: Teacher - Primary

Order Comments ª PHONE BOOKING: Customer accepted terms and conditions. Event booked on behalf of Customer by Julie Stephenson. /

Location Details: 94-120 Springwood Road, Springwood, Queensland 4127

80 x Gold Rush -
Audience age group: 10-11 year olds / Special requirements or requests?: Teacher to advise before show date
Area to setup event: School Hall (access front of school
Are you able to provide an indoor area?: Yes

Start Time: 8:45am to 10:45am
Date of Event: 15th Aug 2014

Stage Hand / Driver in Van: Sean Mills
Time Description of Instructions / Tasks / Important Notes
7:00am
  1. All performers to be ready and in Staging Van to proceed.
  2. Depart from Accommodation
7:20am
  1. Arrive at venue and proceed to setup show
8:45am
  1. EVENT TO START
10:45am
  1. EVENT TO FINISH
  2. All contractors to pack up show and load props into Van
11:30am
  1. Leave venue and travel back to Accommodation Location:
  2. Accommodation Location: Sunnybank Hotel Brisbane / Address 275 McCullough Street, Sunnybank Brisbane, 4109 Australia / Phone +617 3345 1081 / Booking number 494.039.495 / Booking details 4 nights, 2 rooms Check-in Thursday, 14 August 2014 (14:00 - 23:00) Check-out Monday, 18 August 2014 (until 10:00) /

 

Sat, August 16, 2014 - No Events Approved to Be Listed

EVENT DETAILS:
Nil
Time Description of Instructions / Tasks / Important Notes
   

 

Sun, August 17, 2014

EVENT DETAILS:
Nil approved to be listed.
Time Description of Instructions / Tasks / Important Notes
   

2014-08-09 08:19
Ian Brown

Responsibility of all persons travelling in company vans, cars, rental cars, or any vehicle associated with an Iconic Event including the driver?

  • The term OPERATOR herein means and refers to the Owner of the Event, Managing Agent, Iconic Productions and/or it associates.
  • The term WORKER herein means and refers to an employee and/or an Independent Contractor of the OPERATOR.

All WORKERs and persons travelling in an Iconic owned vehicle or a rental/hired vehicle organised by Iconic are required to look after the vehicles with the utmost of care. This includes:

  1. Use all new features as they are intended to be used.

  2. Do not force or attempt to use an element, if you are not 100% sure of how to do so. Call the OPERATOR directly for instructions if uncertain.

  3. Keep and maintain a clean and tidy vehicle at all times.

  4. Do not leave anything behind that could adversely affect the feel, smell or surface of interior.

  5. Do not install or add anything new into the vehicle with out permission.

  6. ABSOLUTELY NO SMOKING IN THE VEHICLE AT ANY TIME.

  7. If drinking or eating in the vehicle, immediately clean up all spills or mess. Remove all trash, packets, wrappers, cups etc from your meals, if eating in the vehicle. Have a garbage baggage to through your garbage into, when finished and dispose of it, at your nearest garbage can.

    1. At the end of the day's driving or shift, all persons in the vehicle are required to clean up after themselves and removed all rubbish from the vehicle.  The vehicle must not ever have any leftover rubbish from food or drinks in the vehicle for the next day, the next group of people entering it or next drive shift.
    2. If you eat and drink in the car YOU are required to clean it up at your cost.  If this is not done and the company is required to pay for the cleanup or is charged a cleanup cost, it will be charged back to to the persons rostered and indicated to be in the car at the time of the last shift.
    3. If you find when entering the vehicle the last group of persons left the car with rubbish or uncleaned YOU are required to notify your supervisor or Iconic's Vehicle Manager Supervisor and supply photos to avoid being responsible for others mess.
  8. Do not have any more than legally allowed number of persons in the vehicle, excluding the driver.

  9. If an animal is travelling in the van, ensure the proper procedures are followed as per the FAQ  Dogs and the Staging Van .

  10. Alcohol and the company policy on alcohol within the vehicle is:
    1. under no circumstances allowed to be found or stored in the passengers compartment of the vehicle at any time for any purpose, with the exception of it being stored and locked in the boot of the car in a protective container.
    2. under no circumstances allowed to be consumed inside any part of the vehicle.
    3. under no circumstances allowed to be brought or transported within the company vehicle, with the exception of it being stored and locked in the boot of the car in a protective container.
  11. Manuals of all vehicles are stored on the Company Server and available if required.

 

The stage hand vehicle provided can only be used for work purposes and for the WORKER to fulfil their job duties.  Family members and friends will not be allowed or permitted to travel in the vehicle provided, unless written permission is obtained by the OPERATOR .  The WORKER will have to provide a written letter of the person they wish to take with them and the reason why, including the persons age. All personal travel to and from locations, will be at each person's and WORKER own expense and cannot be part of any travel arrangement, regardless of whether the vehicle was leaving a venue and a contractor wished to briefly stop at a location of their personal choice for their own personal requirements.  The vehicle can only be used for the sole purpose of transportation of equipment and performers to and from booked show venues, accommodation or airports or other locations as approved and/or authorised by the OPERATOR .

 

Vehicles that have been modified by an approved Vehicle Modification Company will have a engineering certificate stored at the office regarding any changes/modifications to the vehicle. Therefore UNDER NO CIRCUMSTANCES should any item, unharnessed be placed in the passenger area of the vehicle. It is illegal to have any item placed in the passenger section of the van from this point forward unless stored under the seats or in the allocated store compartments in the passenger area. Items places in the passenger section of the vehicle, can become a projectile in an accident or in harsh braking scenarios. Small back packs or suit cases (like those taken as carry on baggage on an airplane) are allowed, but need to be placed under the bench seats if they are to in the passenger component.

 

All props and equipment (no exceptions) should be placed in the storage area of the van, behind the cargo barrier. The large poles and items that go through the cargo barrier in the specially designed cut out, needs to be tied to cargo barrier by way of a bungee strap or rope (not string). Injuries to persons or damage to props because items were not properly placed in the correct place or secured will be the responsibility of the Driver and the contractors in the vehicle.


Questions Asked and Answered:

  1. David Phillip | 21-May-2020 12:23 |
    Question: Does the Supervisor "On set/at venue" have the authority to approve request from cast or crew who request to use the cabin of Vehicle for work or does he/she have to obtain approval from event management team?
    1. answered by @steve.baltzois | 24-May-2020 17:16 |
      1. yes, as long as it is documented on the correct department channel.  It needs to be noted here that workers should not use the vehicles as a place of work, to rest or sleep when they are at a venue and a Green Room is available or is being made.  Access to the vehicle for the reasons mentioned in the question below is only a temporary place unless there is no actual office, green room or place, other than the vehicle to do work.

  2. David Phillip | 19-May-2020 11:52 |
    Question: What is Iconic Policy when a cast or crew member who have arrived on set "early and prior to their call sheet time" request access to the company van or vehicle as they wish to rest?
    1. answered by @steve.baltzois | 20-May-2020 12:46 |
      1. If they arrive early they are allowed to rest in the green room or setup location.  The company stage vehicles including vans and trucks are not to be used to rest in.  They can stay inside the vehicle to do work as long as they are in the passenger seat and documented slack permission has been approved for them to be in the vehicle when parked and stationary and approval for them to have the vehicle keys with them.  They then become partly responsible for the vehicle and its content if anything happens, however the actual designated driver needs to ensure that the other worker is checked on regularly and the vehicle remains in a stationary and non-accident prone status.

2019-04-12 06:53
Alex Rozen

Call Sheet 2014.08 Aug (Aug 18 - Aug 24, 2014)

THE FOLLOWING CALL SHEET IS FOR THE USE OF VINCE WREN'S CONTRACTORS FOR THE EVENT/SHOW owned by Vince Wren. If there appears to be any discrepancy between the call sheet and Vince's communication with you, contact Vince Wren immediately to verify the details, or contact the event management staff on 1300 860 074.

The number of shows shown herein are not a true indication of the number of shows booked - as the shows displayed herein are the only approved shows for listing to contractors.

 

Mon, August 18th, 2014 - NO EVENTS APPROVED TO BE LISTED

EVENT DETAILS: NO EVENTS APPROVED TO BE LISTED

Stage Hand/Driver: Sean Mills
Time Description of Instructions / Tasks / Important Notes
9:30am
  1. All performers to be ready and in Staging Van to proceed.
  2. Depart from Accommodation
  3. Travel to New accommodation Venue for Event on Tues 19/8/14
  4. Accommodation Location: Three Rivers Tourist Park / Address: 37 Strathdee St Mundubbera QLD 4626 Australia / Ph: 1800 800 341 / Contact at Tourist Park: Barbara / Email admin@threeriverspark.com.au  / Booking details 1 night, 3 rooms Check-in Monday, 18 August 2014 (14:00 - 21:30) Check-out Tuesday, 19 August 2014 (until 10:00) / ACCOMMODATION NOT PAID!
3:30pm
  1. Arrive at Accomodation Location
  2. Begin setting up show

 

Tue, August 19, 2014 Event 1 of 1 - GOLD SHOW @ Mundubbera State School, Mundubbera, Queensland (N 1160) - PERFORMERS: Louise, Vince & Sean

EVENT DETAILS: Address: 57 Bunce Street, Mundubbera, Queensland 4626
Lyn Serisier
Phone number ® 0741655333 / Mobile Number: 0477368543 / Title: Business Manager

180 x Gold Show (Whole Day Experience)
Audience age group: 6-15 year olds
Special requirements or requests?: Nil
Area to setup event: Large hall & two under cover areas
Are you able to provide an indoor area?: Yes
Date of Event: 19th Aug 2014

Driver and Performer: Sean Mills
Time Description of Instructions / Tasks / Important Notes
7:45am
  1. All performers to be ready and in Staging Van to proceed.
  2. Depart from Accommodation
  3. Travel to Venue.
8:00am
  1. Arrive at Venue Location
  2. Begin setting up show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
3:00pm
  1. Depart from Venue and proceed to Accommodation Location.
  2. Accommodation Location: Colonial Village /Address: 351 Beams Road, Taigum Australia / Email: reservations@colonialvillage.com.au / Ph: +61 (07) 3865 0000 / RESERVATION NUMBER: 8014991927259 3 Standard Villa (Breakfast Included, Free Parking) / CHECK-IN DATE: 19 August 2014 / CHECK-OUT DATE: 22 August 2014 / NIGHTS: 3 ADULTS: 3 / ACCOMMODATION HAS BEEN PAID!
8:30pm
  1. Arrive at Accommodation

 

Wed, August 20, 2014 EVENT 1 of 1: GOLD SHOW @ St Andrews Catholic Primary School, Ferny Grove, QLD (N 960) - PERFORMERS: Louise, Vince & Sean

EVENT DETAILS: EVENT DETAILS: 89 Hogarth Road, Ferny Grove, Queensland, 4055, Australia
Marie Osborne
Phone number ® 0733516886
Mobile Number: 0428480002
Title: Teacher - Primary

Comments: There will be a second contact Mark Mcdonald 0401 139 779, contact Mark if Marie is unavailable.

100 x Gold Show (Whole Day Experience)
Audience age group: 10-11 year olds
Special requirements or requests?: n/a / Area to setup event: School Hall (access thru staff carpark, drive to gravel path to school hall. Approx 20 steps to climb to enter hall)
Are you able to provide an indoor area?: Yes
Date of Event: 20th Aug 2014  

Driver and Performer: Sean Mills
Time Description of Instructions / Tasks / Important Notes
7:10am
  1. All performers to be ready and in Staging Van to proceed.
  2. Depart from Accommodation
  3. Travel to Venue Location
8:00am
  1. Arrive at Venue Location
  2. Begin setting up show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
3:00pm
  1. Depart from Venue and proceed to Accommodation Location.
  2. Accommodation Location: Colonial Village /Address: 351 Beams Road, Taigum Australia / Email: reservations@colonialvillage.com.au / Ph: +61 (07) 3865 0000 / RESERVATION NUMBER: 8014991927259 3 Standard Villa (Breakfast Included, Free Parking) / CHECK-IN DATE: 19 August 2014 / CHECK-OUT DATE: 22 August 2014 / NIGHTS: 3 ADULTS: 3 / ACCOMMODATION HAS BEEN PAID!
4:00pm
  1. Arrive at Accommodation

 

Thurs, August 21, 2014 - Event 1 of 1:  COLONIAL SHOW @ Logan Reserve State School, Logan Reserve, QLD (N 900) - PERFORMERS: Louise, Vince & Sean

EVENT DETAILS: 369-379 School Road, Logan Reserve, Queensland 4133
Kumala Moir
Phone number ® 0738035208
Mobile Number: 0413380155
Title: Teacher - Library Services

Order Comments ª PHONE BOOKING: Customer accepted terms and conditions.

100 x Colonial Show (A whole day show)
Audience age group: 9-10 year olds
Special requirements or requests: n/a
Area to setup event: School Hall (goto reception first for directions
Are you able to provide an indoor area?: Yes
Date of Event: 21st Aug 2014

Driver/Performer: Sean Mills
Time Description of Instructions / Tasks / Important Notes
6:45am
  1. All performers to be ready and in Staging Van to proceed.
  2. Depart from Accommodation
  3. Travel to Venue Location
8:00am
  1. Arrive at Venue Location
  2. Begin setting up show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
3:00pm
  1. Depart Venue and return to Burwood NSW.
  2. Return to Accommodation Location: Colonial Village /Address: 351 Beams Road, Taigum Australia / Email: reservations@colonialvillage.com.au / Ph: +61 (07) 3865 0000 / RESERVATION NUMBER: 8014991927259 3 Standard Villa (Breakfast Included, Free Parking) / CHECK-IN DATE: 19 August 2014 / CHECK-OUT DATE: 22 August 2014 / NIGHTS: 3 ADULTS: 3 / ACCOMMODATION HAS BEEN PAID!
5:30pm
  1. Arrive at Accommodation

 

Fri, August 22, 2014 (Event 1 of 1): Colonial Show @ Seven Hills State School, Seven Hills, QLD (N 920) - PERFORMERS: Louise, Vince & Sean

EVENT DETAILS:
Kristen Kennedy
Phone number ® 0739098333
Mobile Number: 0407487385
Title: Teacher - Primary

Location details: Miawela Street, Seven Hills, Queensland, Australia

170 x The Colonial Show
Audience age group: 7-12 year olds
Special requirements or requests: n/a
Area to setup event: Sheltered Area (no indoor space) -Access via gate off main road)
Are you able to provide an indoor area?: Yes

Orig Date of Event: 18th Aug 2014
Date Changed to 22 Aug 2014

Driver/Performer: Sean Mills
Time Description of Instructions / Tasks / Important Notes
7:00am
  1. All performers to be ready and in Staging Van to proceed.
  2. Depart from Accommodation
  3. Travel to Venue Location
8:00am
  1. Arrive at Venue Location
  2. Begin setting up show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
3:00pm
  1. Depart Venue and return to Burwood NSW.
  2. Travel to Accommodation Location: Hi-Way Motel Grafton /Address: 3 Star Hotel 25 Schwinghammer Street Grafton Grafton, Australia 2460 / Check-in: Fri 22 Aug, 2014 Check-out: Sat 23 Aug, 2014 Stay: 1 Night, 2 Rooms, Max 2 Adult(s) / Room Information 2x Standard Room Booking ID: 52679091  / AACCOMMODATION HAS BEEN PAID!
7:30pm
  1. Arrive at Accommodation/li>

 

SSat, August 23, 2014 - No Events Approved to Be Listed

EVENT DETAILS:
Nil

Driver: Sean Mills
Time Description of Instructions / Tasks / Important Notes
9:00am
  1. All performers to be ready and in Staging Van to proceed.
  2. Depart from Accommodation
  3. Travel to Storage Area at Rooty Hill
3:00pm
  1. Arrive at Rooty Hill Location
  2. All performers required to be present at Rooty Hill Storage Area to Unload Props from Vehicles.
  3. Vehicle to be turned to Burwood NSW Location

 

Sun, August 10, 2014

EVENT DETAILS:
Nil
Time Description of Instructions / Tasks / Important Notes
   

2014-08-02 09:11
Samantha Lyons

Call Sheet 2014.08 Aug (Aug 25 - Aug 31, 2014)

THE FOLLOWING CALL SHEET IS FOR THE USE OF VINCE WREN'S CONTRACTORS FOR THE EVENT/SHOW owned by Vince Wren. If there appears to be any discrepancy between the call sheet and Vince's communication with you, contact Vince Wren immediately to verify the details, or contact the event management staff on 1300 860 074.

The number of shows shown herein are not a true indication of the number of shows booked - as the shows displayed herein are the only approved shows for listing to contractors.

UPDATED 21/8/14 @ 12:35pm:

  1. Where accommodation is now required, all Contractors will be required to find and source and pay for their own accommodation or use the Concierge Service of Iconic Performances.  The cost of administration to Vince Wren's Show has increased dramatically and this account can no longer afford to cover all the event management administration charges for Independent Contractors. 
  2. Call Sheets will no longer provide detailed times for travel to and from locations for Independent Contractors.  Calls will only non be focussed on the event and not the distance travel time etc for Independent Contractors.  Independent Contractors will be required to manage their own travel times to and from locations.

 

Updated 19/08/2014 - 8:28pm:

  1. Performer Allocation Changed for Monday August 25th, 2014. Emma taken off to be involved in Audition. Louise to replace Emma on Event.

 

Mon, August 25th, 2014 -

Event 1 of 1: COLONIAL SHOW @ Turramurra North Public School, North Turramurra, NSW (NW 20) - PERFORMERS: Louise, Peter H & Shaun

EVENT DETAILS: 237 Bobbin Head Road, North Turramurra, New South Wales, 2074, Australia
Julie Rogers
Work: 0294493164

100 x The Colonial Show (Full Day Experience)
Audience age group: 9-10 year olds
Special requirements or requests: none
Area to setup event: School Hall (access via driveway off main street. Driveway is between school and IGA).

Are you able to provide an indoor area?: Yes
Date of Event: 25th Aug 2014

Van is available if required. Travel Log required
Time Description of Instructions / Tasks / Important Notes
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to collect the show props/equipment and to ensure you arrive at the Venue Location as per the time shown below.
8:00am
  1. Arrive at Venue Location
  2. Begin setting up show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to ensure you arrive at your next location or return to the Storage Facility at Homebush NSW on time .

 

Tue, August 26, 2014 Event 1 of 1 - COLONIAL SHOW @ Carlingford Public School, Carlingford, NSW (NW 20) - PERFORMERS: Vince, Louise & Shaun

EVENT DETAILS: Rickard Street, Carlingford, New South Wales 2118
Anne Grayson
Phone number ® 0298716983
Mobile Number:
Title: Teacher - Primary

SPECIAL NOTES:
Contact on day will be Judi Woodbury (Judi's mobile number will be forwarded to us). Customer informed of Security Deposit. Customer accepted Terms and Conditions.

IMPORTANT NOTES - SHOW TIMES HAVE CHANGED:
Fri 1/08/2014 9:43 AM, Customer has requested the following Times for Show:
1. Demonstration ACT: 10am to 11:25am. Show to start at 10am.
2. Act 2 would then be 11:45am to 1:15pm
3. Act 3 would then be 2pm to 3pm



100 x The Colonial Show (Full Day Experience)
Audience age group: 8-10 year olds
Special requirements or requests: A few children with Autism
Area to setup event: School Hall (enter via carpark through gate)
Are you able to provide an indoor area?: Yes
Date of Event: 26th Aug 2014

Van available if required. Travel Log Required
Time Description of Instructions / Tasks / Important Notes
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to collect the show props/equipment and to ensure you arrive at the Venue Location as per the time shown below.
8:30am
  1. Arrive at Venue Location
  2. Begin setting up show
10:00am
  1. EVENT TO START
3:00pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to ensure you arrive at your next location or return to the Storage Facility at Homebush NSW on time .

 

Wed, August 27, 2014 IMPORTANT - 2 EVENTS SCHEDULED FOR THIS DAY: PLEASE CHECK WHICH EVENT YOU ARE ALLOCATED ON.
EVENT 1 of 2: COLONIAL SHOW @ Inaburra School, Bangor, NSW (SW 40) - PERFORMERS: Emma, Peter H and Sean

EVENT DETAILS: EVENT DETAILS:
Beth Lee
Phone number ® 0295432533
Mobile Number: 0412993355
Position / Title: Coordinator

Order Comments ª PHONE BOOKING: Customer informed of NO SECURITY DEPOSIT REQUIRED. Customer accepted terms and conditions. Customer requested teacher notes to be sent out upon booking.

Customer Location Details
Inaburra School, Billa Road, Bangor, New South Wales 2234

Order
100 x Colonial Show
Audience age group: 8-10 year olds
Special requirements or requests: n/a
Area to setup event: Senior Study Centre (there will be about 20 steps to go down to area to setup).
Are you able to provide an indoor area?: Yes
Date of Event: 27th Aug 2014

Van available if required. Travel Log Required
Time Description of Instructions / Tasks / Important Notes
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to collect the show props/equipment and to ensure you arrive at the Venue Location as per the time shown below.
8:00am
  1. Arrive at Venue Location
  2. Begin setting up show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to ensure you arrive at your next location or return to the Storage Facility at Homebush NSW on time .

 

Wed, August 27, 2014
EVENT 2 of 2: COLONIAL EXPERIENCE @ Montessori East Public School, Bondi, NSW (SE 10) - PERFORMERS: Vince & Louise

EVENT DETAILS: EVENT DETAILS:
8 Wellington Street, Bondi, New South Wales 2026
Bill Conway
Phone number ® 0291308313
Mobile Number: 0403114802
Title: Principal

Order Comments ª T6XQRG8P4F7 ... Event changed from Colonial Show to 2 hour Colonial Experience due to the size of the group. Discount still applies. Changed Event Product.

70 x Colonial Experience (2 hour Show)
Audience age group: 6-12 year olds
Special requirements or requests: We are flexible with dates. We are a small school with 70 students in Years 1-6
Area to setup event: We have a large classroom that could be cleared for the show.
Are you able to provide an indoor area?: Yes

Start Time: 12:50pm to 2:50pm Show must finish at 2:50pm.
Date of Event: 27th Aug 2014

NO VAN AVAILABLE
Time Description of Instructions / Tasks / Important Notes
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to collect the show props/equipment and to ensure you arrive at the Venue Location as per the time shown below.
11:20am
  1. Arrive at Venue Location
  2. Begin setting up show
12:50pm
  1. EVENT TO START
2:50pm
  1. EVENT TO FINISH - show must finish at 2:50pm or just before at the request of the customer.
  2. All perfomers required to pack up show and load props into vehicles
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to ensure you arrive at your next location or return to the Storage Facility at Homebush NSW on time .

 

Thurs, August 28, 2014 - Event 1 of 1: GOLD SHOW @ Excelsior Public School, Castle Hill, NSW (NW 40) - PERFORMERS: Peter H, Alastair & Emma

EVENT DETAILS: Rondelay Drive, Castle Hill, New South Wales 2154
Erin Brooker
Phone number ® 0296343774
Mobile Number: 0409389749
Title: Assistant Principal,

100 x Gold Show (Whole Day Experience)
Audience age group: 10-12 year olds
Special requirements or requests?: Please make the sessions as 'hands on' as possible and maximise student participation.

Area to setup event: Hall
Are you able to provide an indoor area?: Yes
Date of Event: 28th Aug 2014

Van available if required. Travel Log Required
Time Description of Instructions / Tasks / Important Notes
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to collect the show props/equipment and to ensure you arrive at the Venue Location as per the time shown below.
8:00am
  1. Arrive at Venue Location
  2. Begin setting up show
9:30am
  1. EVENT TO START
2:30pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
3:00pm
  1. Depart Event Venue
  2. Travel to Rooty Hill Storage aread and unload props in Storage Area.
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to ensure you arrive at your next location or return to the Storage Facility at Homebush NSW on time .

 

Fri, August 29, 2014 No Events Approved to be listed

EVENT DETAILS: Nil Time Description of Instructions / Tasks / Important Notes
   

 

Sat, August 30, 2014 - No Events Approved to be Listed

EVENT DETAILS:
Nil
Time Description of Instructions / Tasks / Important Notes
   

 

Sun, August 31, 2014 - No Events Approved to be Listed

EVENT DETAILS:
Nil
Time Description of Instructions / Tasks / Important Notes
   

2014-08-27 11:06
Ian Brown

Responsibilities / Duties / Roles / Tasks for all Employees and Independent Contractors of all owned and managed Shows and Events.

As an Employee or Independent Contractor (herein known as "worker"), you would be required to do and have the following responsibilities.
The Employee's and Independent Contractor’s Responsibilities / Duties / Work Tasks and Jobs.

As a WORKER you will be required to: -

  1. Follow and obey all clauses as per your signed agreement and/or contract, including the items listed below, but are not limited to:-

  2. Attend a training course per specific Character/role in each Show/Event they are allocated and chosen to do prior to their first allocation of a job to a Show/Event.  As it is a requirement that each WORKER is well trained in the use of the props, equipment and Character, all WORKERs will be required to attend rehearsals per Character.  This training will be required to be undertaken every year to ensure the knowledge and understanding and use of all the Assets are properly adhered to.  Attendance on each training day is an essential part of the agreement.  Training Days are unpaid for the Independent Contractor and the Independent Contractor cannot charge or request any costs to be reimbursed by the Sole Owner and Operator and/or Iconic Productions.

  3. Attend regular meetings, contractor conferences where requested by the Sole Owner and Operator and/or the Managing Agent and/or Iconic Productions (herein known as "OPERATOR".  Meetings and Contractor Conferences are unpaid and are a requirement to attend.  Meals will be provided to the WORKERs.

  4. Respond within 24 hours to confirm their allocated Job via Slack or the Online Roster System or where required by Text Message.  

  5. Reply to all communications received including messages from @slackbot or @Iconic.SlackBot.auto-msg, regardless of the media sent to you within 48 hours of receiving the communication/message. If you are unsure of how to respond to the computer serverbot of @slackbot or @Iconic.SlackBot.auto-msg, refer to the FAQ of How to communicate with SLACKBOT or tell SLACKBOT you have completed a reminder or an activity or task set for you? 

  6. Inform the Operator by SLACK of days not available, one month in advance or as required by your signed agreement.

  7. FOR STAGE CREW ONLY: Complete the prop log checklist each time the props are loaded from the storage area, are packed up at the end of each event and also upon the return of the props to the storage area.

  8. FOR STAGE CREW ONLY: Ensure that the prop log checklist is taken with each Show and returned in a readable and satisfactory manner.

  9. FOR STAGE CREW ONLY: Transport the equipment to and from the venue and designated storage area or other locations as required.

  10. Ensure that you are not under the influence of alcohol or drugs prior to arriving at a venue; performing at an event; or during any workable hour or rostered hours of work.

  11. Always arrive on time prior to the scheduled call times, scheduled work or work shifts. It is important to start your work at the same time of your planned and allocated scheduled rosters, call sheets or work shifts.  Changes to your scheduled rosters, call sheets or work shifts require a minimum of 5 days notice to your supervisor and need to be approved.  For urgent changes a minimum of 24 hours notice is required and approval obtained by your supervisor.

  12. FOR STAGE CREW ONLY: Load and unload the equipment to and from the venues.  Set up the equipment and show as required, shown and/or as directed/informed/instructed by Stage Director/Manager or the Actor’s Captain at the event.

  13. Assist the Director and/or Stage Manager and/or other colleagues with the proper setup and packing of the stage and Show/Event equipment.

  14. Maintain of all Assets including the proper and reasonable care of all items comprising Assets having regard to the standards applied by Operator with respect to each Show/Event. Any loss or damage to Assets must be advised to the Operator immediately on SLACK and followed up in writing.  Where damage to the Assets were done by the Independent Contractor due to failure of following proper and reasonable care, the Independent Contractor’s will be responsible to cover the cost of the repair of the damage or replacement of the product.

  15. If assigned the role of Actor’s Captain, contact the customer to arrange a suitable time to arrive, set up and depart from the event.  While most events will occur on the customers’ grounds, the WORKER has the right to elect a separate venue or location at their cost, providing the customer agrees.

  16. Present themselves and the brand with responsibility, goodwill and good name of the Operator by conducting the Show/Event in accordance with the format from time to time approved by the Operator and to act professionally at all times with regard to the conduct of themselves in all Show/Event and in the best interest of the Operator.

  17. FOR INDEPENDENT CONTRACTORS ONLY: Maintain their own business, a current ABN and promote the Operators services.  The Independent Contractor may use the management and booking services that the Operator uses to further promote his services

  18. FOR INDEPENDENT CONTRACTORS ONLY: Ensure responsible driving and upkeep of a comprehensive or third party insured motor vehicle for transportation to and from Show/Event and a valid driver’s license that belongs to the Independent Contractor.  This clause is only applicable if the Independent Contractor does not travel with the Troupe on Tour or is provided with a Sole Owner and Operator vehicle.

  19. Maintain and have the provision of a mobile telephone and connection to a recognised network.

  20. Immediate communication to the Operator of all claims, demands, notices and other matters which might from time to time be raised by third parties which have the potential of imposing financial and/or legal liability upon the Operator whether or not such liability arises from the conduct of the Independent Contractor.

  21. Perform and fulfil all roles in the jobs selected and agreed to undertake.

  22. Complete a Travel Log where they are driving or travelling in a vehicle owned and/or supplied by the Operator and return it according to the guidelines

  23. Must follow and adhere to all duties, tasks and responsibilities as stated and/or mentioned in person, electronically or by any other means

  24. Complete all other duties as requested by the Operator.

2019-08-29 13:54
Matthew Walker

Storage Facility for Iconic Productions and Colonial Show Props and Equipment

Updated 23 June 2023 16:26 by @steve.baltzois 

  1. The address of Iconic Studios, Unit 13 / 94 Bryant Street Padstow, NSW 2211 Australia is no longer part of the storage facility.  The lease ended on 15/06/2023 and the company has a new large Property Studios at
    • Iconic Productions (aka Studios Hurstville)
      25 Gallipoli Street
      Hurstville NSW 2211
      Australia
    • Access to the warehouse still requires permissions, unless you are authorized with Key Asset Authority.  Speak to your Supervisor for approval.

 Updated 28 July 2020 22:51 by @Reception Staff at Iconic Productions Sydney - Faith 

  1. The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended today and the company has a new large Warehouse/Studios at
    • Iconic Productions Warehouse & Studios
      Unit 13 / 94 Bryant Street
      Padstow NSW 2211
      Australia
    • Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.

Updated 14/11/14 @ 1913:

  1. Changed combo lock code. New code displayed.

Updated 11/11/2014 @ 11:35:

  1. Changed Security code for alarm deactivation, due to changes in contractors.

The Storage Facility for Iconic Productions shows are located at different locations:

  • Location Address: Kennards Storage, 31 Commercial Rd, Kingsgrove NSW 2208
    Garage Unit Number: A6, A7, A8, A9, A10, A11 and A12
    Access to the storage requires pre-approved permission.
  • Location Address: Kennards Storage, 2 Parramatta Road, Homebush NSW 2140
    Garage Unit Number: A13
    Access to the storage requires pre-approved permission.

  • Location Address: Iconic Studios, 93 Wardell Road, Earlwood NSW 2006
    Garage Unit Number: A6, A7, A8, A9, A10, A11 and A12
    Access to the storage requires pre-approved permission.

PLEASE NOTE, ALL STORAGE FACILITIES AND LOCATIONS ARE SECURED. You must receive pre-approved permission to access the properties and enter the Security code to disarm the alarm in the Garage, before entering. Even if the gate is opened, you must still enter the code upon entry and exit. Failure to do so may result in Security being called out at a cost starting from $60. The call out cost will be charged back to the contractor for not following proper procedures. There is no exception to this.

 

To gain access to the secured site you will be required to enter a Security Code. The panel for entry will be found on the right side before the blue entry gate.  To obtain access you can contact the @event.managers or @Reception Staff at Iconic Productions Sydney for permission.  For passwords or access codes use the company Password Request policy.

Some storage locations have a combo lock is provided for further security. You will be required to request the code using the Password Request Policy.

A light timer dial switch can be found on the left side of the wall, when facing the Garage. Select the time you require the lighting.

When you are finished loading or unloading the equipment/props, you will need to place the combo lock back and lock it by spinning the number to another code. DO NOT LEAVE THE CORRECT CODE SHOWING ON THE DIAL.

If there is time left on the light dial, please switch to this 0, to save electricity.

To exit the facility and to re-alarm and secure the garage you will be required to enter the Security Code into the Exit Panel, before the gate. Do not leave the facility, even if the gate is open, without entering the Security Code in the Exit Panel, near the Exit Gate.

Terms and Conditions of the use of the Security Codes Provided herein:

  1. By reading this FAQ you the the Employee and/or Contractor acknowledge that you have been provided with access and the security codes as listed herein for the sole use of loading and unloading props and equipment for a show, event or performance produced or managed by the company as required. You understand that anyone not duly authorized, will be refused access to the property by staff and that at no stage will you allow anyone not duly authorized by Iconic Performances Pty Limited or its authorised associates to enter the property or have in possession or knowledge of the security codes provided herein.

  2. Access to the property, garage, and props/equipment must be made at the specific times as required or as informed and mentioned.

  3. No security code is permitted to be copied or duplicated except by approval and control of the Executive Management Committee.

  4. The unauthorized duplication of Company/office/property codes adversely affects the security of persons and property and violations of this rule are considered serious and will be immediate grounds for termination and costs incurred by the company to replace all related locks or codes will be at the expense of the Employee and/or Contractor.

  5. In the event you placed the security code in the hands of another person or that the security code was entered on a device or paper and that device and/or paper was lost or stolen an incident report will be required to be completed and a copy of the report will be held in the Key Control Manager Unit.

    1. 5. Where this occures, security codes will be changed and the previous codes and locks will rendered as inoperative.

    2. 5. The security code and/or lock will be replaced and the new codes will be issued. Costs incurred to replace locks or change codes will be at the expense of the Employee/Contractor who created the incident.

    3. 5. A record will be kept of all individuals who have been issued replacement codes. Any subsequent loss of a lock and/or code will result in a replacement fee of the amount charged.

    4. 5. The individual will be considered for disciplinary action on the third incident of a security code breach. In addition to the amount charged to the Employee/Contractor for the third incident, a letter will be sent to the local police department for the protection, safety and security of personnel and property. Subsequent losses will subject the individual to further disciplinary action.

  6. The company requires all codes are not used by any personnel, employee or contractor upon separation, termination, or retirement from the Company or its associates.  In the event that this occurs, as the site is secured with CCTV cameras, the police will be notified for trespassing and the CCTV cameras will be provided to the Police as evidence of the crime committed.

2023-06-23 08:29
Orig: Steve Baltzois

Call Sheet 2014.09 Sept (Sept 01 - Sept 7, 2014)

THE FOLLOWING CALL SHEET IS FOR THE USE OF VINCE WREN'S CONTRACTORS FOR THE EVENT/SHOW owned by Vince Wren. If there appears to be any discrepancy between the call sheet and Vince's communication with you, contact Vince Wren immediately to verify the details, or contact the event management staff on 1300 860 074.

The number of shows shown herein are not a true indication of the number of shows booked - as the shows displayed herein are the only approved shows for listing to contractors.

PLEASE NOTE: The Colonial Show Props has a new storage facility located in Homebush. Check the FAQ for details of the storage facility.

UPDATED 21/8/14 @ 1:46pm:

  1. Added new event Thur 4/9/2014. Check call sheet to verify your allocated performances

 

UPDATED 21/8/14 @ 12:08pm:

  1. Added new event Wed 3/9/2014
  2. Where accommodation is now required, all Contractors will be required to find and source and pay for their own accommodation or use the Concierge Service of Iconic Performances. The cost of administration to Vince Wren's Show has increased dramatically and this account can no longer afford to cover all the event management administration charges for Independent Contractors. Furthermore, Call Sheets will on be focussed on the event and not the distance travel time etc for Independent Contractors. Independent Contractors will be required to manage their own travel times

 

Mon, 1 September, 2014

2 x Events Scheduled for this day. Please check which event you are allocated on.

EVENT DETAILS 1 of 2:
COLONIAL EXPERIENCE @ Chatswood Public School, Chatswood, (N 10) - PERFORMERS: Vince & Louise

LOCATION:
5 Centennial Ave, OFF the Pacific Highway, Chatswood, New South Wales 2067

Kate Roberts
Phone number ®
Mobile Number: 0416262442
Title: Teacher - Primary

110 x Colonial Experience (2 hour Show)
Audience age group: 9-10 year olds
Special requirements or requests: 1 child with hearing impairment
Area to setup event: School Hall (park in school carpark off Pacific Highway. General assistance will allow access to park near hall

Are you able to provide an indoor area?: Yes
Start Time: 11am to 1pm
Date of Event: 12th Aug 2014
=====================================
20/06/2014 @ 11:50am: Customer "Kate Roberts" requested to change dates from 12/8/2014 to 1/9/2014.
NEW EVENT DATE: Monday 1 September, 2014

Van NOT AVAILABLE
Time Description of Instructions / Tasks / Important Notes
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to collect the show props/equipment and to ensure you arrive at the Venue Location as per the time shown below.
9:30am
  1. Arrive at Venue Location
  2. Begin setting up show
11:00am
  1. EVENT TO START
1:00pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
 

Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to ensure you arrive at your next location or return to the Storage Facility at Homebush NSW on time .

 

EVENT DETAILS 2 of 2:
GOLD RUSH @ Good Shepherd Primary School, Amaroo, ACT (SW 280) PERFORMERS: EMMA & TBA

Marty Capon
Phone number ® 0262557888
Mobile Number: 0422767300
Position / Title: Teacher - Primary

Order Comments:

LOCATION DETAILS:
93 Burdekin Avenue, Amaroo, Australian Capital Territory 2914

BOOKING DETAILS:
100 x Gold Rush - the 2 hour
Audience age group: 10-11 year olds
Special requirements or requests?: n/a
Area to setup event: School Hall (able to bring vehicle up to hall to unload). Able to leave vehicle at school.
Are you able to provide an indoor area?: Yes

Start Time: 1:00pm to 3:00pm


Van is available if required. Travel Log required
Time Description of Instructions / Tasks / Important Notes
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to collect the show props/equipment and to ensure you arrive at the Venue Location as per the time shown below.
11:30am
  1. Arrive at Venue Location
  2. Begin setting up show
1:00pm
  1. EVENT TO START
3:00pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to ensure you arrive at your next location or return to the Storage Facility at Homebush NSW on time .

 

Tue, 2 September, 2014

EVENT DETAILS 1 of 1: Gold Rush - 2 Hours Show @ St Luke's Grammar School - DEE WHY, NSW, Region ( NW 20 ) - PERFORMERS: Louise & Peter H

Location Details:
8 Tango Ave DEE WHY NSW
Contact: Deanne Bidencope (Administrative Officer)
P: (02) 9438-6200
DL:
M:

Area to setup in: Multi-Purpose Room (Access Through The Main Junior School Entrance)

Age Group: 10-12 year olds
Special Requirements: N/a
Bad Weather indoors available: Yes

Van available if required. Travel Log Required
Time Description of Instructions / Tasks / Important Notes
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to collect the show props/equipment and to ensure you arrive at the Venue Location as per the time shown below.
9:35am
  1. Arrive at Venue Location
  2. Begin setting up show
11:05am
  1. EVENT TO START
1:05pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to ensure you arrive at your next location or return to the Storage Facility at Homebush NSW on time .

 

Wed, 3 September, 2014

EVENT DETAILS: COLONIAL EXPERIENCE @ Mudgee Public School, Mudgee NSW (NSW 300) - PERFORMERS: Vince & Louise

Jane Rae of Hargraves Public School, Hargraves, New South Wales 2850
Phone number ® 0263738524
Title: Principal

Order Comments ª
PHONE BOOKING: Security deposit waived, due event date close to booking date. Informed customer of cancellation charges and terms and conditions. Customer accepted Terms and Conditions. This event will have multiple rural schools combining to make numbers. Informed customer of how to prepare under 7 year olds for the Sergeants Antics.

LOCATION DETAILS:
Mudgee Public School, Mudgee NSW
44 Perry Street, Mudgee, New South Wales 2850

BOOKING DETAILS:
60 x Colonial Experience (2 hour Show)
Audience age group: 5-12 year olds
Special requirements or requests: n/a

Area to setup event: School Hall (possible event to be held at Mudgee Public School, will advise closer to date of event). Please contact customer prior to event date to confirm event location. Will be able to bring vehicle up to hall to load.
Are you able to provide an indoor area?: Yes

Start Time: 11:00am - 1:00pm
Date of Event: 3rd Sep 2014

Van available if required. Travel Log Required
Time Description of Instructions / Tasks / Important Notes
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to collect the show props/equipment and to ensure you arrive at the Venue Location as per the time shown below.
  IMPORTANT NOTICE: Please read exact location of Venue Address to left.
8:30am
  1. Arrive at Venue Location
  2. Begin setting up show
11:00am
  1. EVENT TO START
1:00pm
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to ensure you arrive at your next location or return to the Storage Facility at Homebush NSW on time .

 

Thurs, 4 September, 2014

2 x Events on this date. Please check to verify your allocated performance

EVENT DETAILS 1 of 2: COLONIAL EXPERIENCE @ Bathurst West Public School, Bathurst West, NSW (W 200) - PERFORMERS: Louise & Vince

21/8/14 10:47am = Susie James called to confirm date change. Orig Date 11/9/2014 now changed to 4/9/2014 @ 9:30am
=====================================
Kerrie Lloyd
Phone number ® 02633111442
Mobile Number: 0400000000
Title: Assistant Principal

Order Comments ª PHONE BOOKING: Customer accepted Terms and Conditions.

Location Details: Bathurst West Public School, Suttor Street, Bathurst West, New South Wales 2695

80 x Colonial Experience
Audience age group: 8-10 year olds
Special requirements or requests: n/a
Area to setup event: School Hall (enter carpark off main road, enter through back stage as has no ramp/no steps. Front entrance has ramp and a few steps).
Are you able to provide an indoor area?: Yes

Start Time: 9:30am to 11:30am
Date of Event: 11th Sep 2014

Van available if required. Travel Log Required

Time Description of Instructions / Tasks / Important Notes
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to collect the show props/equipment and to ensure you arrive at the Venue Location as per the time shown below.
8:00am
  1. Arrive at Venue Location
  2. Begin setting up show
9:30am
  1. EVENT TO START
11:30am
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to ensure you arrive at your next location or return to the Storage Facility at Homebush NSW on time .

 

EVENT DETAILS 2 of 2: GOLD SHOW @ Excelsior Public School, Castle Hill, NSW (NW 40) - PERFORMERS: Peter H, Sean & Emma

21/8/2014 @ 1:34pm = Cust req date change. Event date approved
Orig Date: 28/8/14
NEW DATE: 4/9/14 (no time change)
====================================
Erin Brooker
Phone number ® 0296343774
Mobile Number: 0409389749
Title: Assistant Principal,

100 x Gold Show (Whole Day Experience)
Audience age group: 10-12 year olds
Special requirements or requests?: Please make the sessions as 'hands on' as possible and maximise student participation.

Area to setup event: Hall
Are you able to provide an indoor area?: Yes
Date of Event: 28th Aug 2014

Van available if required. Travel Log Required

Time Description of Instructions / Tasks / Important Notes
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to collect the show props/equipment and to ensure you arrive at the Venue Location as per the time shown below.
8:00am
  1. Arrive at Venue Location
  2. Begin setting up show
9:30am
  1. EVENT TO START
11:30am
  1. EVENT TO FINISH
  2. All perfomers required to pack up show and load props into vehicles
  Based on your distance from the Venue Address, we suggest you check google maps at https://www.google.com.au/maps/preview to determine the time you should depart from your location to ensure you arrive at your next location or return to the Storage Facility at Homebush NSW on time .

 

Fri, 5 September, 2014

EVENT DETAILS: No Events approved to be listed

Van available if required. Travel Log Required
Time Description of Instructions / Tasks / Important Notes
   
   

 

Sat, 6 September, 2014

EVENT DETAILS: No Events approved to be listed

Van available if required. Travel Log Required
Time Description of Instructions / Tasks / Important Notes
   
   

 

Sun, 7 September, 2014

EVENT DETAILS: No Events approved to be listed

Van available if required. Travel Log Required
Time Description of Instructions / Tasks / Important Notes
   
   

2014-08-27 10:59
Michael

Main telephone numbers, contact details of Iconic Productions World Wide

To ensure that the right department and staff member assists you check the correct details before using to ensure the appropriate department/person is reached.

Please note: Some numbers are for internal purposes only and should not be given to customers. See below for contact phone number permissions.
Please note: The numbers below will be displayed based on your region and department. Internal numbers can only be viewed by staff within their selected group region.

(Iconic Productions & Iconic Performances Company Email Address Details: viewable by Australia/Asian Team only)

Please note: All staff have an assigned email address, however your company email address is used for login and server details ONLY and should NOT EVER be given out to customers, clients or people outside the company. Group Emails are created to ensure that all sales, customer enquiries, general enquiries, bookings, event management are quickly actioned and replied to by a staff member. Group emails ensure this, as staff may be on holidays, offline, not working or sick and we do not want any of our customers / clients or contactable people to wait around.

Staff
should only communicate to one another internally by the Slack Communications Server first or by phone if urgent.

Description

Phone Number / Transfer to

Email

Name to Send to

Important Notes

Global and National Phone Number
Administration Team (global)

1300 860 074

Allowable to all customers / staff / enquiries - global.

admin@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Group Account (no specific owner)

Number will redirect to specific Office
based on customers caller ID area code

Sydney Reception / Administration Team

+61 2 8916 6224

Only for Australia Customers / sales / general enquiries

reception_sydney@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Group Account (no specific owner)

 

Sales Team

+61 2 8097 2416

Internal number only for staff only

sales.team@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.

Group Account (no specific owner)  

Event Management Customer Support
(Australia & Asia)

+61 2 8916 6224

Only for Australia & Asia Customers
who have pre-booked events or orders

event.managers@iconicperformances.com.au

Allowable to all customers / staff / enquiries
Australia and Asia.
Group Account (no specific owner) Only transfer if customer has pre-booked event or order

Event Management Team (Internal use Only)
(Australia & Asia)

+61 2 8097 2411

Internal number only for staff only

event.managers@iconicperformances.com.au

Allowable to all customers / staff / enquiries
Australia and Asia.
Group Account (no specific owner)  

Event Management Team
(USA & Canada)

Transfer to USA Reception

+1 213 814 3499

event.managers@iconic.productions

Allowable to all customers / staff / enquiries.
Prefer for USA, Canada & United Kingdom Customers

Group Account (no specific owner)

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (USA & Canada Customers)
Number will redirect to specific Office based on customers caller ID area code

Event Management Team
(United Kingdom)

Transfer to UK  Reception

+44 20 8 144 8221

event.managers@iconic.productions

Allowable to all customers / staff / enquiries.
Prefer for United Kingdom Customers

Group Account (no specific owner)

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (United Kingdom Customers)
Number will redirect to specific Office based on customers caller ID area code

Accounts Department (for Australia & Asia Only)

+61 2 8005 6682

Only for Australian & Asian Customers who
have pre-booked orders or events
Best to give National Number for easy call transfer.

accounts@iconicperformances.com.au Group Account (no specific owner)  
Accounts Department
(Upset Customer with accounts enquiry)

+61 2 8005 6682

Only for Australian & Asian Customers who are upset
with accounts enquiry

peter@iconicperformances.com.au

Internal email only for staff only.
*** Make sure you create an Activity for Peter to action
Peter Murphy Internal email only for staff only.
*** Make sure you create an Activity for Peter to action

Technical Support (online Booking)
*** Customer ONLY

+61 2 8011 3785

Internal number only for staff only.

Go to or click on
https://www.iconicperformances.com.au/contact.php

1) Click on Report Technical Support
2) Complete Technical Support Form
3) Click Next
4) Enter CAPTCHA code
5) Click on Submit

Raj Kumar
(manager)
Group Account

Allowable to all customers / staff / enquiries - global.
Best to do this for customer, but you are allowed to
provide them with instructions as mentioned.

Web and Technical Support (Level 1)
*** Staff

+61 2 9558 8322

Internal number only for staff only.

support@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Lei Bao  

Technical Support (Level 2 or ERM Support)
*** Staff Only

+61 2 8011 3785

Internal number only for staff only.

support@iconic.productions

Internal email only for staff only.
Level 2 Support Team
Managed by Raj Kumar
 

Web / Tech Software Developers

+61 2 8011 3947

Internal number only for staff only.

 Use Slack to communicate  

 

Technical Support (Level 3 - )
*** Emergency / Urgent ONLY

+61 2 8005 5799

Internal number only for staff only.

Internal email only for staff only. Raj Kumar

This is direct contact details and
should only be used if no other numbers
are able to be reached.

Australian Sydney Office Fax Number

+61 2 8221 9625

To all customers / sales / general enquiries

   

 

         

USA Reception and Main Switch Board

+1 213 814 3499

   

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (USA & Canada Customers)
Number will redirect to specific Office based on customers caller ID area code

United Kingdom Reception and Main Switch Board

+44 20 8 144 8221

   

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (United Kingdom Customers)
Number will redirect to specific Office based on customers caller ID area code

         

DrumStory Media / News

 

dsymedia@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.

Group Account (no specific owner)

 
         

Production Team (Cinematographer / Editor)

 

eli@iconicperformances.com.au

Internal email only for staff only.

Eli W

 

Production Team
(Australia and Asia)

 

production-team@iconic.productions

Internal email only for staff only.

Group Account (no specific owner)

 
         

Senior Producer / Logistics

 

con@iconicperformances.com.au

Internal email only for staff only.

Con Vourliotis

 
         

 

 

(Iconic Productions & Iconic Performances Company Address Details: ng>viewable by Australia/Asian Team only)

Description

Address

Permissions / Allowed to give out

Iconic Performances & Iconic Productions
Head Office / Postal Address
for Australia & Asian Customers)

Level 36, Gateway
1 Macquarie Place
Circular Quay, NSW, 2000
Australia

Allowable to all customers / staff / enquiries - global.
Prefer for Australia & Asian Customers

Iconic Performances & Iconic Productions
Head Office / Postal Address
for USA & Canada Customers)

601 South Figueroa Street
Suite 4050
Los Angeles CA 90017
United States of America

Allowable to all customers / staff / enquiries - global.
Prefer for USA & Canada Customers

Iconic Performances & Iconic Productions
Head Office / Postal Address
for United Kingdom Customers)

Level 17, Dashwood House
69 Old Broad Street
London EC2M 1QS
United Kingdom

Allowable to all customers / staff / enquiries - global.
PPrefePPrefer for United Kingdom Customers

 

 

2019-04-12 06:55
Steve Baltzois

Where are the printed scripts to the shows / events?

matthew.walker [17:24]  
@channel

The company has successfully moved to a GREEN COMPANY.  This equates to all scripts and documents only be providing electronically.  Printed Hard Copies and Folders will no longer be provided.  Staff / contractors may print out the documents/scripts for their own use and at their own expense.  All staff who have printed the documents/scripts must maintain the safety and security of all information as confidentialy Intellectual Property Rights owned by the company and upon termination, must destroy, shred or return all printed copies to the company without delay.  This will be effective as of today.

Scripts will be displayed and available in the most appropriate Channel on the Slack Communications Page.

If you do not have access to the channel, request permission to download the script or request permission to have access to the related channel.

2016-12-08 07:35
Matthew Walker

Event Job Time Sheet for Iconic Employees & Contractors (How to complete the Online Event Job Sheet)

UPDATED FAQ POLICY 28 June 2019 09:29am

  1. The Event Job Time Sheet will no longer also be the form to use for quantity.  The Event Job Time Sheet will now be its own form and a new form will be used for confirming quantity attendance at all Iconic events.  Refer to the FAQ Policy "" for the link to the form for confirmation of quantity attendance.
  2. Updated instructions of how to fill out the Event Job Time Sheet.
  3. Updated link for Event Job Time Sheet is https://form.jotform.co/iconic_productions/event-job-sheet

We remind you of the following items to be aware of:

  1. All Event Job Sheets from today 20/Jun/2018 will now be submitted direct to the Accounts Department. 
  2. If fields are not entered correctly it will now result in a DELAY in processing your timesheet and your timesheet may be missed in the next paycycle.
  3. All Staff and Contractors are now required to ensure that you complete your Event Time Sheet accurately. 
  4. Notifications may be issued to you if non-compliant, however this will delay your timesheet being processed. 
  5. No longer will Event Supervisors be required to manually enter the Event Job Sheets or approve them. 
  6. If you make an error then it will be your responsibility to reissue the Event Job TimeSheet.  Duplicate entries will be made void and no reminder will be sent to you.
  7. We Remind you, your Event Job Sheet is a One TIME-SHEET per event/show/production needs to be completed by all EMPLOYEES, CAST/CREW STAFF and/or contractor. 
  8. Event Job Sheets must be completed and submitted within 5 minutes of your work/shift/job being completed. 
  9. A new event management job sheet is to be completed for each new date; new account reference; a new company/organisation.

Simply complete the fields to ensure that you have adequately entered your Work Hours.

 

IMPORTANT NOTICE: This is a legal document and should be completed by each individual cast/crew member.  DO NOT ASK or DO NOT complete this document for another person.

Until the Iconic Productions Roster system is ready all Event Job Sheets, will be completed and submitted using the temporary online Event Job Sheet.

The online Event Job Time Sheet is accessible on all devices, including smart phones with an internet connection.

  • The term OPERATOR herein means and refers to the Owner of the Event, Managing Agent, Iconic Productions and/or it associates.
  • The term WORKER herein means and refers to an employee and/or an Independent Contractor of the OPERATOR.

The event job sheet, must be completed accurately and each field must be filled in. Failure to do so, may result in delays in payroll.  It is important to acknowledge all time are to be written in Military (24 Hour Time), unless where it requests an a.m. or p.m time.  The Payroll and Invoicing system is a very complicated system that is coded to sync and match with Call Sheets, Rosters and Event Times and if times are not complete and accurate the system halts the process and delays will occur.  If an event time sheet is not accurately completed and the process followed, delays will occur and Iconic's Account Staff and the company is not liable for delays due to errors made by not following the procedures.

We No longer will be accepting or using a paper version of the Event Job Sheet.

 

When the Form Loads you will be required to complete all the details as required.  There is enough information on each field to help you understand what to enter and what to do.  However if you have any questions, the Event Management Staff and Team Supervisors have been trained to assist you.

  1. Read the legal disclaimer and make sure you understand in full.
  2. Press NEXT

To assist you with understand how to complete your Event Job Time Sheet, it is important you read the following information.  Alternatively check your FAQ on the company server.  Not completing the details as required will unfortunately delay your payroll.

  1. Date of Event / Production / Job (This is the date of the actual event. Not your work date is the actual date of the event/production/job task as per the Rostered all Sheet.  A date that does not match the rostered work will not be accepted.

  2. Does this Event Job Time Sheet refer to event booking / product number / activity number?
    1. If the event has an Event or Order NUmber you will need to press YES and enter the number as per your call sheet.  It needs to be the exact number as per the event of the work being done.
    2. If the event has NO number, press NO and continue.
  3. Location of Suburb: refers to the suburb you are at or working at.
  4. State of Event/ Production / Job refers to the State of the Country you are working at.

  5. Name of Company / Organisation the work is being done at refers to the name of the venue or place you are doing the work at.

  6. Name of Show / Event / Production / Work Task or Activity refers to the actual Name of the Event or Production.  Example, ANZAC Show, or Laser Lights or if working in relation to a Work Task or Activity enter Office, or Wardrobing, or Audio.

  7. Start and Finish Time of the event (as displayed on the Rostered Call Sheet refers to the actual start and finish time of the event you are working on. This will only be required if you have an event or order number.

  8. Press NEXT.

The Next Part is to complete your work hours.  This is different to the Event Details from before.

  1. Time Arrived field is not the time you started working, but the time you arrived at the venue location.

  2. Enter the Position / Time Started work and Time Finished Work is where you enter the Position / Character / Job Title of what work you are doing, not your title of work. Examples are listed below (but these are only examples and do not list all the possibilities you could write):
    1. If you are a stage hand you would write things like ...
      • Setting up Street Parage Show
      • Packin up Equipment for Event
      • Rigging
      • Assisting with Carpenters
      • Driving to Venue (state venue name)
      • Driving cast to Airport.

    2. If you are an ACTOR/Artist you would write things like ...
      • Performing
      • Acting
      • Rehearsing
      • Table Read Rehearsla
      • Production Meeting
      • Event debrief

    3. If you are a SALES/EVENT staff you would write things like ...
      • Start Shift in Sales
      • Sales Meeting
      • Event Meeting
      • Event Roster Work
      • Event Reviewing roster

    4. If you are a CHAUFFEUR you would write things like ...
      • Driving Roster
      • Chauffeur Planning
      • Chauffeur Training

    5. If you are a SET DESIGNER / PROPS MASTER / SEAMSTRESS you would write things like ...
      • Activity # (write the number and copy name of work from ProjeQtor).
      • Planning Meeting
      • Call Sheet Event (write the date of the call sheet and brief description of the call sheet roster)

    6. If you are working or doing an ACTIVITY from PROJEQTOR (Project Management) you are required to write the activity number of the activity from ProjeQtor and the name of the description.  Examples are
      • Activity #29 - Does not provide Date periods for Activities, Opportunities
      • Activity #556 - Morriset A3 Poster melted with Wax
      • Activity #1461 - Veronica Briggs requested Email Call Back from Feedback CS#1710201152

    7. If you are working or doing work as a PRODUCTION RUNNER you would write things like ...
      • Production Run NSW
      • Production Run VIC

    8. If you are working or doing work from a ROSTERED CALL SHEET EVENT you would write things like ...
      You need to write the date of the call sheet and a brief description (copy and paste it from your Call Sheet)
      • 4/6/2015 Planned meeting with Actors Captain on Staging
      • 10/11/2015 Setup Props for Training

    9. Then the date and enter the time you started the shift of work for this and the time you finished.
      Please note, if you are doing multiple jobs at a venue, eg: Stage Hand & Stage Driving or Acting and Actors Captain or Event Manage and Travel on Tour or Sound Operator and Staging, you need to click on the button "+ Add additional position and work hours" and fill in the time you worked for each specific position of work.

  3. Enter all Break time you took ... field is where you enter all your break times you took on this work day.  If you did not have any breaks, enter 0 in both fields.
    • Please note if you had multiple break times, press "+ Add Additional break times" button to add your addtional break times.  The times displayed are to be in military time.

  4. Time Departed field is not the time you finished work, but the time you departed from the Venue.

IMPORTANT NOTICE: This is a legal document and should be completed by each individual cast/crew member. DO NOT ASK or DO NOT complete this document for another person.


Complete the details as required, then sign, date and enter your SLACK password for authentication.

Finally click on the submit button to have the Event Job Time Sheet sent to the correct accounts department staff.


If you have any question about your Submitted Event Event Job Sheets you can forward your concern by…

  1. First speak with your department supervisor.
  2. Then speak with Accounts or by Direct Message to the Accounts Staff.
  3. You can also try to speak to the event managers on through SLACK COMMUNICATIONS on the #event_management channel; or
  4. Send a fax to 02 8221-9625; or
  5. Post your concern to the appropriate Office in the USA, UK or London
  6. Call us on the numbers listed https://www.iconicperformances.com.au/contact.php or as show here in Main telephone numbers, contact details of Iconic Productions World Wide

 

IMPORTANT THINGS TO BE AWARE OF for the Submission of EVENT MANAGEMENT JOB/TIME SHEETS.

  1. Event Job Sheets are to be uploaded now at the end of your shift.  We will no longer accept or receive event sheets that are late or submitted 10 minutes after your shift ends based on the call sheet roster.
  2. Where the Event Job Sheet is not received at the end of your shift, it will not be processed or paid and delays of it will occur due to the huge time and cost in having to correct it.
  3. All staff/contractors are responsible to ensure that it is provided at the end of their shift.  Not the next day.
  4. Event Job Sheets that have not been correctly completed or submitted at the end of the shift and are rejected due to errors will require the worker to complete a Late/Error Submission Form.  The worker receiving the rejected submission must request from their department supervisor the link to complete the Late/Error Submission.  Late/Error submissions must be completed within 48 hours of receiving the error.  Failure to submit an approved Late/Error Submission within the 48 hour timelimit may be seen as a fraudulent claim for hours worked and disciplinary action will be taken.

___

2022-04-28 03:26
Nikolas Harrington

What does Operator and/or Worker Mean in all the FAQs?

For the correct definition and meaning across all FAQs where the word OPERATOR or WORKER is used in context it refers to the following.

  • The term OPERATOR herein means and refers to the Owner of the Event, Managing Agent, Iconic Productions and/or it associates.

  • The term WORKER herein means and refers to an employee and/or an Independent Contractor of the OPERATOR.

2016-12-09 03:26
Matthew Walker

2) Things the Stage hand Crew or Stage Manager or Actors Captain has to do when arriving at a venue and meeting the venue contact.

Before you do this, have you contacted the customer 3-5 days before the product event date.  Click on the link below to ensure that the details before the event is confirmed with the venue contact. 
(Things the Stage Hand Crew or Stage Manager or Actors Captain has to do on the 7 Day Cycle Call Verification)

 

When arriving at a venue, on the actual Event and or Product Booking Date the
(in the order shown, for example, if the stage hand cannot do it, then the Stage Manager, etc. If it is done, the other people do not have to do it)

  1. Stage Manager or
  2. Actors Captain or
  3. stage hand crew member or
  4. the person designated

must enter the verified and confirmed performance area that the event will be set up in and begin planning or laying out the stage area, the apron, the audience seating area, the production booth and any other areas by using small masking tapes on the floor for the stage team to know the layout of the event.  This should be done before and while the stage crew are unloading the vehicles to be time productive.  Only after laying out the event, stage, audience and production areas (or other areas where required) the allocated supervisor can proceed with the following tasks.

  1. IMPORTANT INFORMATION: "Ensure that the selected performance area is accessible and clear of all equipment, persons, children or adults or animals before bump-in and/or before the show starts to avoid delays.  In the event that the crew are unable to access the area before the start time of the event, delay of the start time may occur and scenes will be omitted to ensure the show finishes on the said time. Under no circumstances will the show be extended in the event of a delay in setting up the show."

Tasks to be completed by the Iconic Supervisor (or allocated person) at the event after the layout of the event, stage, audience and production area has been laid out.

  1. Check and make contact with the Venue Organiser (the name of the person on the booking confirmation event) or with a representative of the venue if the Contact is not available.

  2. Confirm the number of persons attending the event and make sure it coincides with the booking event details.

  3. Re-Confirm the location of the greenroom (wardrobe) for cast.

  4. Confirm the adult bathrooms or restrooms for the cast/crew and its location.

  5. Re-Confirm break times (if any) and make sure it coincides with the booking event details.
    Please note you may need to "Arrange any special break times to fi t with the show ACTs as mentioned herein. While we are happy to accommodate time changes (this may not always be possible), the start and end times cannot be changed on the day of the event."

  6. Confirm age group of audience and make sure it coincides with the booking event details.

  7. Re-Inform the contact that "Iconic Productions is a Production Company and will create a most memorable experience.  Just like in a Theatre show there may be at times, loud music or special effects, moments of sheer laughter, unforgettable scenes that may bring a tear to your eyes and the most interactive show ever seen in your organisation. Changing any element of this will impact the overall experience you and your audience will feel and therefore it is important to stay true to the performing art of this Live Interactive Theatre Show."

  8. Check and confirm with the contact of Curtain Rise time and to have the audience ready at the specific time outside the performance area, but not to enter the performance area until an Iconic Crew member allows them entry.

  9. Inform the contact when the VAMs will be required and what time to send them down to the cast (if applicable).

  10. Inform the contact that all venue staff, patrons and audience members should NOT enter the setup area or at the start of the show without a crew member.  This is for your/their safety as a great deal of wiring, effects and items are placed throughout the setup area which you may not see or be aware of. Adults may enter through the designated SAFE/EXIT door, upon request of the production crew or cast first.

  11. Re-Inform the contact that under no circumstances is VIDEO RECORDING allowed.  Photos may be taken, however a copy of the photos taken have to be sent or electronically sent to Iconic Productions Event Management team and any use of the photos have Iconic Productions name on it and the copyright owner of the photo.

  12. In the event they try to provide you with payment or talk about accounts with you, inform them for security reasons, no cast/crew member is allowed to accept payment and that all enquiries on payment or accounts must be directed to the accounts department. All payments must be sent to the accounts department of Iconic Productions, by the approved methods of payments that Iconic Productions has available.

  13. Deal with any issues the venue/customer/contact/or representative may have.

  14. Deal with any issues that may arise with the cast.

  15. Checking that the equipment is present and also packed neatly, securely and safely before AT RISE.

  16. Do a cable management and safety mat check before AT RISE.

  17. Ensure all cast are in wardrobe at the correct time.

  18. Ensure all cast are properly miked before AT RISE.

  19. Ensure a safety briefing has been done with all Iconic Cast and Crew present at the safety briefing before AT RISE.
  20. Check with Event Management Staff if there are any other duties to complete or as directed by the Director, the OPERATOR or Iconic Performances Management Team.

If there are any changes to the event booking details or any problems/concerns/issues that arise when confirming the above items, attempt to resolve it yourself or contact the Event Management Team for assistance or your department supervisor.

2019-08-25 08:08
Steve Baltzois

1) Things the Stage Hand Crew or Stage Manager or Actors Captain has to do 7 days before the product event date on the 7 day event call verification cycle.

  UPDATED REVISION 2.0 = 25 Aug 2019 07:24am by Holly W (based on Event Management Supervisors Meeting on 24/08/2019  

  1. FAQ Policy Title changed to 1) Things the Stage Hand Crew or Stage Manager or Actors Captain has to do 7 days before the product event date on the 7 day event call verification cycle.  Originally was called 1) Things the Stage Hand Crew or Stage Manager or Actors Captain has to do 3-5 days before the product event date

  2. The event call verification done by the stage manager or actors captain will now follow a 7 day cycle.
    1. Weekends are inclusive of the 7 day out cycle.
    2. Where the customer is not available from the 7 day period the stage manager or actors captain will call on the 6th day out and continue each day thereafter until the event details is verified with the customer.
    3. On the 2nd day out from the event, if the event details is not verified with the customer the stage manager/actors captain is to notify the event management team to also follow up with the ERM template and procedures in place.
    4. The 7 day cycle will follow the format of:
      • Monday = Event Call Verfication to be done for the event on the upcoming Monday (7 days out)
      • Tuesday = Event Call Verfication to be done for the event on the upcoming Tuesday (7 days out)
      • Wednesday = Event Call Verfication to be done for the event on the upcoming Wednesday (7 days out)
      • Thursday = Event Call Verfication to be done for the event on the upcoming Thursday (7 days out)
      • Friday = Event Call Verfication to be done for the event on the upcoming Friday (7 days out)
      • Saturday= Event Call Verfication to be done for the event on the upcoming Saturday (7 days out)
      • Sunday= Event Call Verfication to be done for the event on the upcoming Sunday (7 days out)
    5. Stage managers and Actors Captain can call a customer to make the verification call anytime (unless the customer does not wish to be called at the time).
      1. from 7:00am to 9:00pm Monday to Sunday (during the 7, 6, 5, day out cycle)
      2. from 7:00am to 11:00pm Monday to Sunday (during the 4, 3, 2 day out cycle)
      3. anytime of the day (where there is 1 day out cycle).

  3. All updates after the verification call are to be uploaded onto SLACK or the ERM no later than 30 minutes from the end of the event verification call.

  4. Where the customer is not reachable or unavailable, the stage manager or actors captain will be required to send an SMS broadcast message using the ERM SMS broadcast, by ERM email, of if you do not have access to the ERM or email then through your own cellphone/mobile, using the following wording:
    • Hi CustomerName, Name_Of_Worker and Position_Title has tried to contact you about Short_reason_for_call. Pls Call phonenumber.

  UPDATED REVISION 1.9 28/9/2017 9:42am  

  1. Due to occurrences where the contact is not available or changes are made to an event, allowing up to 1 day before event created stressful times for the event staff when they only have 24 hours to make changes.  
  2. From today, all Confirmations are to be done 3-5 days before the event date to ensure that any changes can be done in time and not put extra pressure on the events staff.

 

7 Day Cycle Event Call Verificaition Duties 7 Days before the actual Event and or Product Booking Date
(in the order shown, for example, if the stage hand cannot do it, then the Stage Manager, etc. If it is done, the other people do not have to do it)

  1. Stage Manager or
  2. Actors Captain or
  3. stage hand crew member or
  4. the person designated

The person make the the call as listed in the 4 points above, will not need to have or use the program guide of the event while making the verification calls with the customer, but should take the time to read and be aware of the content of the program guide of the particular event issued to be knowledgeable in their role in case a question is asked by the customer.

must contact by telephone ONLY the venue and speak with the contact as stated in the event / product booking and proceed to confirm/verify the following things with the Contact or Representative of the Contact at the venue before the actual event / product date.

When calling the contact you are to try to make contact by 

  1. Call the mobile number as shown on the booking event sheet. If you are not able to reach them on the first attempt, you are to then
  2. Call the landline phone number and speak with the secretary and try to make contact with the right person. If not able to, leave a message with the secretary for the person to call you back. If you are not able to speak with them, then leave a message and;
  3. Send a text message to request the person to call you (indicate a best time to call you). If the person does not call, repeat the steps. And notify the event management team.
  4. Use the ERM for further history or information on the customer account or booking details.

 

When you finally made contact and are speaking with the correct person, proceed with the following:

  1. Check and make sure that you are speaking with the right contact with the Venue Organiser (the name of the person on the booking confirmation event) or with a representative of the venue if the Contact is not available.

  2. Confirm the start time of the event and make sure it coincides with the booking event details.

  3. Confirm the end time of the event and make sure it coincides with the booking event details.

  4. Confirm the Setup and performance location of the event and make sure it coincides with the booking event details.
    IMPORTANT INFORMATION to inform the contact: "Please Ensure that the selected performance area is accessible and clear of all equipment (if in a classroom this includes clearning the classroom of the student's chairs and tables), persons, children or adults by (the number of hours required for each specific event - see FAQ on Shows or confirm with @eventmanagers on Slack if unsure the bump in/out hours required for your show) before the show starts to avoid delays. In the event that the crew are unable to access the area before the start time of the event, delay of the start time may occur and scenes will be omitted to ensure the show finishes on the said time. Under no circumstances will the show be extended in the event of a delay in setting up the show."

  5. Confirm any parking space for cast/crew and make sure it coincides with the booking event details.

  6. Confirm any or all special requests or requirements and make sure it coincides with the booking event details.

  7. Confirm the location of the greenroom (wardrobe) for cast.

  8. Confirm/check that the number of tables and chairs required have already been brought out in the performance area by the venue contact.
    IMPORTANT INFORMATION to inform the contact: "Always ask for a minimum of 5-6 trestle tables (about 1.5 to 2 metres in length) and about 6-8 adult chairs to be ready on the day in the performance area to setup. (If unsure of the exact number of trestle tables or chairs, check the FAQ on Shows or confirm with @eventmanagers on Slack if unsure for your event)

  9. Confirm break times (if any) and make sure it coincides with the booking event details.
    Please note you may need to "Arrange any special break times to fi t with the show ACTs as mentioned herein. While we are happy to accommodate time changes (this may not always be possible), the start and end times cannot be changed on the day of the event."

  10. Inform the contact that "Iconic Productions is a Production Company and will create a most memorable experience. Just like in a Theatre show there may be at times, loud music or special effects, moments of sheer laughter, unforgettable scenes that may bring a tear to your eyes and the most interactive show ever seen in your organisation. Changing any element of this will impact the overall experience you and your audience will feel and therefore it is important to stay true to the performing art of this Live Interactive Theatre Show."

  11. Confirm that the contact has received the program guide with a more detailed account of what they need to know about the show.  If the contact says they don't have it or didn't read it, inform the contact a program guide will be sent out again. Then inform the event management staff on Slack to resend program guide.
  12. Check and confirm with the contact if they have pre-selected their VAMs (volunteer audience members) for the specific audience roles (if applicable).
    IMPORTANT INFORMATION to inform the contact: (If the VAMS are not yet selected, please encourage them to have them pre-selected and ready on the event / product date. If the customer does not know the list of VAMS, tell them you will inform the Event Management team and they will forward a copy of the Program Guide again to them with the list. You then to contact the Event Managers @eventmanagers on Slack and inform them to resend program to contact)


  13. Inform the contact that under no circumstances is VIDEO RECORDING allowed. Photos may be taken, however a copy of the photos taken have to be sent or electronically sent to Iconic Productions Event Management team at marketing@iconicperformances.com.au or and any use of the photos have Iconic Productions name on it and the copyright owner of the photo.

  14. In the event they try to provide you with payment or talk about accounts with you, inform them for security reasons, no cast/crew member is allowed to accept payment and that all enquiries on payment or accounts must be directed to the accounts department. All payments must be sent to the accounts department of Iconic Productions, by the approved methods of payments that Iconic Productions has available.

  15. Deal with any issues the venue/customer/Teacher/representative may have.

  16. Access and Use the ERM and add the call notes and history notes on the Customer Account/Booking Event Details.  Use the ERM Slack Broadcast feature to inform the the Event Managment Team on Slack @eventmanagers on the #event_management and inform them that the call verification is completed and provide ID history number of notes added to the ERM with any notes or information that you have or were told by the contact for the event managers to record in the booking order. When contacting the Event Managers and confirming the call has been completed provide the event managers with the following details to ensure the information is recorded in the right booking order.

    1. Booking Order or Event Order Number (starts with a #)

    2. Date of the Event

    3. Name of the person you spoke with

    4. Details of anything that is changed or different from the event / booking product event notes.

If there are any changes to the event booking details or any problems/concerns/issues that arise when confirming the above items, attempt to resolve it yourself or contact the Event Management Team for assistance or your department supervisor.

Don't forget that you have things to do on the day of the Event.  Click on this link
( Things the Stage Crew or Stage Manager or Actors Captain has to do when arriving at a venue and meeting the venue contact. )
to see the things you need to do on the day of the event.


Questions Asked and Answered:

  1. David Phillip | 10-Jul-2020 12:01 |
    Question: Point 16 where it states to :Access the Erm..." as former Actors Captain and current Production Crew member I am not aware that any of Actors Captain, Stage Manager or Crew have access to the ERM at present?
    1. answered by @steve.baltzois 13-Jul-2020 23:00
      1. all contractors and workers who has an @iconic.productions email address has access to the ERM.

  2. David Phillip | 04-Feb-2020 12:36 |
    Questions: 1) please confirm in regard of this FAQ that in all circumstances where the directives are for person responsible to contact client/customer that said person is authorized to use his/her own personal mobile number. 2) under point 4 where is states if Where the customer is not reachable or unavailable, the stage manager or actors captain will be required to send an SMS: "Hi  Customer Name, Name_Of_Worker and Position_Title has tried to contact you about Short reason for call. Pls Call phonenumber" Suggest replace word "Hi" with "Hello" and word "about" with "regarding" more professional
    1. Answered by Debbie O'Sullivan | 04-FEB-2020 2:54 AM
      1. I spoke with Ian about your first question and a supervisor is allowed to use their own personal mobile phone to call the customer.  Australia is in the process of supplying everyone with access to the VOIP phone system.  Not yet.
      2. Your second question, David if you want to do this you can.  It is the generic way that is setup on the ERM.  Being on the ERM it required approval for the template and I checked the template and the template is the same one written on the FAQ.  To change the faq policy it requires me to complete alot of paper work and me and Ian do not thing it is necessary to make the changes.  Your suggestion is noted.  If you want to use the words  you said, it is acceptable to.

2020-02-05 03:59
Matthew Walker

GOLD STAR INCENTIVE offer for ALL CAST/CREW and/or STAFF/CONTRACTOR (Stage 1)

STAR PERFORMER AND THE GOLD STAR INCENTIVE:

For all workers who have worked with the company the minimum requirement to be considered for the GOLD STAR INCENTIVE is:

  • Full Time or Salary workers = 6 months or 150 events.
  • Part Time workers = 8 months or 200 events.
  • Casual or Volunteer workers = 12 months and 250 events.

Upon meeting the minimum requirement, Iconic offers an incentive for excellence in work and performance.  It works on the basis of receiving a high standard in the EVENTS and in working for the company.   All customers are provided with a customer feedback survey.   Based on the feedback/survey received by the customer the Star Performer and Gold Star Incentive works as follows:

 

If the feedback score received by a customer is higher than 95% the WORKER is required to be nominated by a supervisor or other worker and the nomination reviewed and approved by the executive management committe before receiving:

  1. a GOLD star. 
  2. Where the employee reaches the amount of GOLD STARS in the said period, the COMPANY ("Iconic Productions/Iconic Performances Pty Limited") will reward them with an offering for their excellence in work and performance. 

 

Reward Description

Quantity of GOLD Stars Required per year

Gift or gift card for their excellence.

5 Gold Stars

Complimentary dinner

10 Gold Stars

Paid weekend away or experience.

20 Gold Stars

Paid holiday or adventure trip somewhere within Australia.

40 Gold Stars

Paid holiday or adventure overseas.

80 Gold Stars

 

The GOLD stars must be received within between the 1st of January and 31 December of each year to be awarded the complimentary reward for excellence.  Gold Stars do not pass on year from year and all gold stars received are void at the end of the year being 31st December or the term of this agreement. 

 

The COMPANY reserves the right to select the most appropriate GOLD Star incentive reward for excellence and the reward may be different to the reward description stated and this cannot be changed or traded in for any other option by the EMPLOYEE.  The COMPANY also reserves the right to change the conditions or reward of the Gold Star incentive program without notice to the EMPLOYEE.

 

The GOLD STAR Incentive Program is at the full discretion of the COMPANY and is subject to present and future updated rules.  The company is not required nor has any obligation that the GOLD STAR REWARD SYSTEM will be used or actioned or offered and cannot be held liable if the Reward system is delayed, stopped, revoked or is not actioned upon reaching the set estimated levels.  This reward system is soley at the full discretion of the COMPANY and no contractor or employee can seek liability for not receiving or being part of the reward system.  This is a reward offer, not a legal right for any staff member to have or be offered, or be given. 

  1. Participation in the Rewards Program is subject to the company incentive program rules, regulations, policies and procedures ("Program Rules") that the COMPANY ( may, at its discretion, adapt from time to time.
  2. As mentioned herein the COMPANY may amend or resolve the Incentive Rewards Program Rules or any aspect of the program at any time without notice.
  3. The COMPANY has the sole discretion to interpret and apply the Program Rules. 
  4. You cannot give or transfer your rewards, points or reward certificates to anyone else.  
  5. This Incentive Rewards program is subject to modification, cancellation, or limitation at the COMPANY’s discretion, with or without notice.
  6. The number of quantity points as indicated in the table required to redeem any reward may be substantially increased or decreased, any reward may be withdrawn, and restrictions on any reward or reward redemption may be imposed at any time. 
  7. Not all events or all persons (staff / contractors) qualify for the incentive program.
  8. Once you redeem your award for a each qualifying allocation as displayed in the table and the reward has been provided, it is deemed as yours. This action renders the redeemed reward as closed and the step cannot and will not be reinstated. Redeemed rewards will be serviced under the applicable terms of their respective warranty, which begins on its shipment date to you.
  9. In the case of fraud or abuse involving the Rewards Incentive Program, or reward issuance, the COMPANY has the right to take appropriate administrative and/or legal action, including but not limited to revocation/cancellation of any reward and/or termination of your Rewards Incentive Program eligibility, and all points earned through the Rewards Incentive Program may be forfeited and your Rewards program eligibility/account(s) closed.  Furthermore If you are found to be in breach of your agreement/contract or consider any form of legal action against the company all rewards issued to you will be required to be returned or paid back in full to the COMPANY within 14 days.
  10. In situations involving errors or misuse of the program, we specifically reserve the right to freeze a persons eligibility and access to the Rewards Incentive Program and stop future redemption of reward points issued to that person. The COMPANY reserves the right to terminate your access, allocation and eligibiliy for any reason or no reason and at its sole discretion.
  11. The COMPANY (ie Iconic Productions / Iconic Performances Pty Limited) is not liable or responsible for any issues or damages that result from the issuance of the reward to you and all liability is at the responsibility of the organisation connected to the reward and you.  It is recommend that you check all issued rewards for safety or liability terms and conditions before accepting the reward issued and using it.
  12. The COMPANY has the right to terminate the Rewards Incentive Program at any time for any reason or no reason and with or without notice. In that event, the right to earn points and redeem rewards will end immediately, regardless of the extent of your participation in the Rewards Incentive Program. The COMPANY may terminate the Rewards Incentive Program, in whole or in part, effective immediately in any jurisdiction(s) if required to do so by applicable law.
  13. Eligibility to participate in the COMPANY's Rewards Incentive Program, including but not limited to; any rewards that may have been earned and in process, may be revoked or suspended at the COMPANY's sole discretion if a participant fails to pay any amounts due to the COMPANY or its affiliates. The awarding of points and the redemption of rewards are void where prohibited by law.
  14. The COMPANY has the sole discretion to interpret and apply the COMPANY Rewards Incentive Program Rules, and all questions or disputes regarding these COMPANY Rewards Program Rules will be resolved by the COMPANY in its sole discretion. The COMPANY reserves the right to make changes to its disclaimers, terms and conditions at any time. It is your responsibility to check or review these terms and conditions from time to time to keep informed of any changes.
  15. The COMPANY Rewards Program is created and controlled by the COMPANY in the State of respective jurisdication of the Head Office of the Company that you work in (where the GEO location currently indicates) in the State of NSW, Australia. As such, the laws of the State of NSW will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. You hereby consent to the exclusive jurisdiction of courts located in the state of NSW, Australia, in all disputes arising out of or relating to these terms and conditions or the Program.

 

2020-05-06 08:13
John Khoury

PLATINUM STAR INCENTIVE offer for ALL CAST/CREW and/or STAFF/CONTRACTOR (full time / salary or part-time agreements)

STAR PERFORMER AND THE PLATINUM STAR INCENTIVE REWARDS PROGRAM:

For all workers who have worked with the company the minimum requirement to be considered for the PLATINUM STAR INCENTIVE is:

  • Full Time or Salary workers = 12 months with a 3, 5 or 10 year agreement offered and accepted by the worker.
  • Part Time workers = 36 months or 1000 events with a 3, 5 or 10 year agreement offered and accepted by the worker.
  • Casual or Volunteer workers = not applicable and available.

Upon meeting the minimum requirement, Iconic offers a STAGE 2 incentive rewards program for excellence in performance.  It works on the basis of receiving a high standard in the EVENTS and in performing.   All customers are provided with a customer feedback survey.   Based on the feedback/survey received by the customer the Star Performer and PLANTINUM Star Incentive works as follows:

The Platinum STAR INCENTIVE is a continuance of the GOLD STAR Incentive Rewards Program and is activated upon the successful completion of the GOLD STAR Incentive Program.

If the feedback score received is higher than 99% the EMPLOYEE mentioned in the feedback form the EMPLOYEE receives a PLANTINUM star.  :Where the employee reaches the amount of PLANTINUM STARS in the said period, the COMPANY will reward them with an offering, plus a CASH AMOUNT in the COMPANY'S respective currency jurisdication for that EMPLOYEE as stated below.  A WORKER is required to be nominated by a supervisor or other worker and the nomination reviewed and approved by the executive management committe before receiving the awards.

Reward Description

Quantity of PLANTINUM Stars Required per year

CASH REWARD or Bonus per year

Gift or gift card for their excellence.

5 Stars

$100.00

Complimentary dinner

10 Stars

$200.00

Paid weekend away or experience.

25 Stars

$350.00

Kogan Home Voucher Purchase

35 Stars

$475.00

3-5 Day Boat Cruise

45 Stars

$500.00

Paid holiday or adventure trip somewhere within Australia.

60 Stars

$600.00

2 week Personal Pampered Lifestyle of your choice

80 Stars

$800.00

Paid holiday or adventure overseas 3-7 days

120 Stars

$1,250.00

PLANTIUM REWARD of the HIGHEST QUALITY

160 Stars

$2,500.00

 

The stars must be received within between the 1st of January and 31 December of each year to be awarded the complimentary reward for excellence.

PLANTINUM Stars for EMPLOYEEs or CONTRACTORS who are eligible may choose to accumulate the stars over a three year period. At the end of the 3 year period, all points earnt are void and cannot be further accumulated or used if an additional agreement is renewed with the EMPLOYEE.

 

The COMPANY reserves the right to select the most appropriate PLANTINUM Star incentive reward for excellence and the reward may be different to the reward description stated and this cannot be changed or traded in for any other option by the EMPLOYEE.  The COMPANY also reserves the right to change the conditions or reward of the PLANTINUM Star incentive program without notice to the EMPLOYEE.

 

The PLANTINUM STAR Incentive Program including the CASH REWARD or BONUS per year is at the full discretion of the COMPANY.  The company is not required nor have any obligation that the PLATINUM REWARD SYSTEM will be used or actioned or offered and cannot be held liable if the Reward system is delayed, stopped, revoked or is not actioned upon reaching the set estimated levels.  This reward system is soley at the full discretion of the COMPANY and no contractor or employee can seek liability for not receiving or being part of the reward system.  This is a reward offer, not a legal right for any staff member to have or be offered, or be given.

The PLANTINUM STAR Incentive Program including the CASH REWARD or BONUS per year is at the full discretion of the COMPANY and is subject to present and future updated rules.  The company is not required nor has any obligation that the PLANTINUM STAR REWARD SYSTEM will be used or actioned or offered and cannot be held liable if the Reward system is delayed, stopped, revoked or is not actioned upon reaching the set estimated levels.  This reward system is soley at the full discretion of the COMPANY and no contractor or employee can seek liability for not receiving or being part of the reward system.  This is a reward offer, not a legal right for any staff member to have or be offered, or be given.

  1. Participation in the Rewards Program is subject to the company incentive program rules, regulations, policies and procedures ("Program Rules") that the COMPANY ( may, at its discretion, adapt from time to time.
  2. As mentioned herein the COMPANY may amend or resolve the Incentive Rewards Program Rules or any aspect of the program at any time without notice.
  3. The COMPANY has the sole discretion to interpret and apply the Program Rules.
  4. You cannot give or transfer your rewards, points or reward certificates to anyone else. 
  5. This Incentive Rewards program is subject to modification, cancellation, or limitation at the COMPANY’s discretion, with or without notice.
  6. The number of quantity points as indicated in the table required to redeem any reward may be substantially increased or decreased, any reward may be withdrawn, and restrictions on any reward or reward redemption may be imposed at any time.
  7. Not all events or all persons (staff / contractors) qualify for the incentive program.  Casual agreements and contracts are not eligible for this Incentive Rewards Program.
  8. Once you redeem your award for a each qualifying allocation as displayed in the table and the reward has been provided, it is deemed as yours. This action renders the redeemed reward as closed and the step cannot and will not be reinstated. Redeemed rewards will be serviced under the applicable terms of their respective warranty, which begins on its shipment date to you.
  9. In the case of fraud or abuse involving the Rewards Incentive Program, or reward issuance, the COMPANY has the right to take appropriate administrative and/or legal action, including but not limited to revocation/cancellation of any reward and/or termination of your Rewards Incentive Program eligibility, and all points earned through the Rewards Incentive Program may be forfeited and your Rewards program eligibility/account(s) closed.  Furthermore If you are found to be in breach of your agreement/contract or consider any form of legal action against the company all rewards issued to you will be required to be returned or paid back in full to the COMPANY within 14 days.
  10. In situations involving errors or misuse of the program, we specifically reserve the right to freeze a persons eligibility and access to the Rewards Incentive Program and stop future redemption of reward points issued to that person. The COMPANY reserves the right to terminate your access, allocation and eligibiliy for any reason or no reason and at its sole discretion.
  11. The COMPANY (ie Iconic Productions / Iconic Performances Pty Limited) is not liable or responsible for any issues or damages that result from the issuance of the reward to you and all liability is at the responsibility of the organisation connected to the reward and you.  It is recommend that you check all issued rewards for safety or liability terms and conditions before accepting the reward issued and using it.
  12. The COMPANY has the right to terminate the Rewards Incentive Program at any time for any reason or no reason and with or without notice. In that event, the right to earn points and redeem rewards will end immediately, regardless of the extent of your participation in the Rewards Incentive Program. The COMPANY may terminate the Rewards Incentive Program, in whole or in part, effective immediately in any jurisdiction(s) if required to do so by applicable law.
  13. Eligibility to participate in the COMPANY's Rewards Incentive Program, including but not limited to; any rewards that may have been earned and in process, may be revoked or suspended at the COMPANY's sole discretion if a participant fails to pay any amounts due to the COMPANY or its affiliates. The awarding of points and the redemption of rewards are void where prohibited by law.
  14. The COMPANY has the sole discretion to interpret and apply the COMPANY Rewards Incentive Program Rules, and all questions or disputes regarding these COMPANY Rewards Program Rules will be resolved by the COMPANY in its sole discretion. The COMPANY reserves the right to make changes to its disclaimers, terms and conditions at any time. It is your responsibility to check or review these terms and conditions from time to time to keep informed of any changes.
  15. The COMPANY Rewards Program is created and controlled by the COMPANY in the State of respective jurisdication of the Head Office of the Company that you work in (where the GEO location currently indicates) in the State of NSW, Australia. As such, the laws of the State of NSW will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. You hereby consent to the exclusive jurisdiction of courts located in the state of NSW, Australia, in all disputes arising out of or relating to these terms and conditions or the Program.

2019-04-12 06:55
John Khoury

Group Email for all Cast and Crew Employees

Where a cast or crew staff member is required to communicate with an Iconic Production or Iconic Performance customer or is work related, they are to use the following email account of iconic_castcrew@iconic.productions 

Where workers of Iconic are required to receive an email from a customer or contact for work related purposes, they are to use their @iconic.productions work email address to receive the email. They should not use their personal email address to reply. Replying should be done using the group email address.

To access the group email account for cast and crew staff click on this link
https://www.iconic.productions:2096/ or https://www.iconic.productions/webmail  (both links work).

 

Where it says Enter your email address. type iconic_castcrew@iconic.productions 
Where it says Enter your email password. type the password provided to you by the Iconic Server.
The Password is Iconic1300860074

  1. Do not save the password as the password will change daily.
  2. o not make any changes to the settings.
  3. Do not use this email account to communicate with staff or contractors of Iconic Productions. It is only to be used when you are required to communicate with a staff member.  Most communication between yourself and the customer should be done by telephone unless you are instructed to communicate via email.

When using the Email Account you are required to enter your name and position in the signature section of the email where it says 

  • Regards,
    (ENTER YOUR NAME)
    (ENTER YOUR POSITION AT ICONIC)

 

PLEASE NOTE: access to this email is only for work related email communication for employees of Iconic Productions and Iconic Performances.
Under no circumstances are you to use this email for personal reasons.

Do not provide access of this email account and/or password to any other staff member

This email account is not accessible by contractors.  Contractors of Iconic Performances or Iconic Productions are to use the Contractors Email Address.


Questions Asked and Answered:

  1. David Phillip | 02-Oct-2020 08:45 |
    Question: if I need to speak with another staff member of iconic Productions who am I cannot contact on slack do I use the group email function?
    1. answered by @steve.baltzois 04-Oct-2020 10:42
      1. The group email function is for Iconic Workers to email customers, if the Iconic Worker does not have access to the ERM or access to an iconic.productions email account as it states here.  If you need to speak with another Iconic worker and you do not have access to them on Slack use your company work email address which would end in @iconic.productions and send them an email through your company work email address account.  You would need to login into your iconic webmail account by going to https://www.iconic.productions/webmail and use your email address and password you would have been given to log in.  If you forgot these use the password request process to find out what your policy is.  Not all Iconic workers have access to a webmail account.  You would have been informed if you have access to this when you started.  If you do not know or can't recall then this is a support request for help situation and so use the policy on how to request for support.

2019-10-08 07:35
Matthew Walker

Payroll and Payment Cycle for Staff / Employees

SCHEDULE 1: PAYMENT CYCLE FOR EMPLOYEES:

Cycle

Period of Work/Service

Process Date

Payment Date

01

1 January to 15 January

1 February

2 to 9 February

02

16 January to 31 January

15 February

16 to 23 February

03

1 February to 15 February

1 March

2 to 9 March

04

16 February to 28 or 29 February

15 March

16 to 23 March

05

1 March to 15 March

1 April

2 or 9 April

06

16 March to 31 March

15 April

16 to 23 April

07

1 April to 15 April

1 May

2 to 9 May

08

16 April to 30 April

15 May

16 to 23 May

09

1 May to 15 May

1 June

2 to 9 June

10

16 May to 31 May

15 June

16 to 23 June

11

1 June to 15 June

1 July

2 to 9 July due to End of Financial Year

12

16 June to 30 June

15 July

16 to 20 July due to CMP Tax Returns

13

1 July to 15 July

1 August

2 to 9 August

14

16 July to 31 July

15 August

16 to 23 August

15

1 August to 15 August

1 September

2 to 9 September

16

16 August to 31 August

15 September

16 to 23 September

17

1 September to 15 September

1 October

2 to 9 October

18

16 September to 30 September

15 October

16 to 23 October

19

1 October to 15 October

1 November

2 to 9 November

20

16 October to 31 October

15 November

16 to 23 November

21

1 November to 15 November

1 December

2 to 9 December

22

16 November to 30 November

15 December

16 to 23 December

23

1 December to 15 December

31 December

2 to 9 January due to NY

24

16 December to 31 December

15 January

16 to 9 January

 

 

WEEKENDS AND PUBLIC HOLIDAYS PROCESSING and PAYMENT INFORMATION:

  1. When the PROCESS DATE falls on a PUBLIC HOLIDAY, the process of PAYMENTS/BILLS are completed on the FIRST WORK DAY (i.e. Mon-Fri) after the PUBLIC HOLIDAY.

  2. When the PROCESS DATE falls on a WEEKEND (i.e. Saturday or Sunday) the process of PAYMENTS/BILLS are completed on the MONDAY following the weekend.

  3. When the PROCESS DATE falls on a PUBLIC HOLIDAY which also falls on a WEEKEND, the process of PAYMENTS/BILLS are completed on the NEXT STANDARD WORK DAY (i.e. Monday to Friday).

  4. When the PAYMENT DATE falls on a PUBLIC HOLIDAY, the payment will be made automatically on the day of the PUBLIC HOLIDAYS, however payment may not show up in an account due to the closure of the person’s nominated bank. 

  5. When the PAYMENT DATE falls on a WEEKEND (i.e. Saturday or Sunday), the payment will be made on the following MONDAY following the weekend.

  6. When the PAYMENT DATE falls on a PUBLIC HOLIDAY which also falls on a WEEKEND, the payment will be made on the NEXT STANDARD WORK DAY (i.e. Monday to Friday)

 

Depending on your bank, pays can sometimes show up 1 to 5 days after we have issued the ABA Payment.

2019-04-12 06:55
Peter Murphy

Petty Cash Reimbursement Request form for Staff

To streamline the huge amounts of petty cash and receipt payment transactions that staff request for work related expenses, paid initially by staff using their own money, we have implemented a policy page that now requires all staff to complete to receive the reimbursement.  This form created is for the reimbursements of payments staff have made using their own money for work related expenses while working with Iconic Productions / Iconic Performances Pty Limited.

Please note that the request for reimbursement of petty cash for transactions paid, must be approved by Team Supervisor or Manager within the company before reimbursment will be paid.

The Petty Cash request form is for staff of Iconic Productions and/or Iconic Performances Pty Limited who have used their own money to purchase or create a cash transaction for an item or service while working with the company.  The Petty Cash Reimbursement will only be approved if it is an approved transaction from your Team Supervisor or a member of management.

IMPORTANT NOTICE:

  1. The Petty Cash Reimbursement Request Form is a legal document and should be completed by each individual cast/crew member. 
  2. DO NOT ASK or DO NOT complete this document for another person.
  3. Complete 1 Reimbursement Request form per receipt / tax invoice.

 

To use the Petty Cash Reimbursement Request Form,

  1. Open up a new internet / web browser page.  DO NOT DO IT THROUGH SLACK.
  2. Click on this link https://www.iconicperformances.com.au/policy.php?id=27
  3. Complete all the required fields.
  4. Sign and date the request.

When approved, the accounts department of your head office, will process the reimbursement in the correct payment cycle.  Refer to the Staff Employment Payment Payroll Cycle by clicking on this link  Payment Cycle for Staff / Employees if you are unsure.

It takes approximately 2 weeks in the correct payment cycle to be reimbursed as checks between departments need to be verified before payment is approved for reimbursement.

2017-05-14 14:11
Peter Murphy

Asset Release and Asset/Key Control Security

Employees, Contractors and/or Volunteers working with Iconic Productions / Iconic Performances Pty Limited may be required to complete the Asset Release Form and Asset/Key Control Security.

The purpose of this Asset & Key Control Policy (“ASSETS”) is to establish reasonable property and personal security for all members, employed or contracted, to Iconic Performances and its business associates and the protection of personal and company property through the control of ASSETS to office areas, rooms and other secure areas.

The responsibility for implementing this ASSETS Control Policy is with the (Management Staff) of Iconic Performances Pty Limited and the owner of the property.

The Employees, Contractors and/or Volunteers will be required to complete the Asset Release and Asset/Key Control Security Form.
The form can be found at https://form.jotform.com/iconic_productions/asset-key-release-security

The Employees, Contractors and/or Volunteers will acknowledge that they have received the ASSETS provided and will understand that anyone not duly authorized, will be refused access to the ASSETS/property by staff and that at no stage should the Employees, Contractors and/or Volunteers allow anyone not duly authorized by Iconic Performances Pty Limited or the Directors to use/access/or hold the ASSETS or have in possession the ASSETS allocated to myself. 

The Employees, Contractors and/or Volunteers will be informed and will need to sign, accept, agree and understand that the Employees, Contractors and/or Volunteers should forward a letter to authorize any additional individuals to be added to this list.

2023-05-10 09:05
Matthew Walker

01. Responsibilities and Duties of Actors / Performers who are Employees of the company.

The information stated below is the duties, agreements, and responsibility of all ARTISTs Iconic Productions regardless of whether you are part-time or casual. The clauses below may be different to your signed agreement. If this occurs, your signed agreement will supersede the exact same clause as displayed herein. Cast who have signed and agreed to a 1, 3. 5 year exclusive Contract of Engagement/Employment will be legally bound to the contractual terms of the signed contract between parties and where a related clause as displayed below is the same as or of the same likeness of the signed contract, the individual signed contractual exclusive Contract of Engagement/Employment will take precedence.

 

Responsibilities/duties of Actors / Performers who are ARTISTs of the company:

Your duties and responsibilities include, but are not limited to the following.

  1. The ARTIST will be required to fulfil the set tour dates for all rostered Event Dates per year before terminating the agreement or resigning from the position. Rehearsals are a very costly expense, and all ARTISTs are required to fulfil the tour requirements as per the set dates of this agreement. If the ARTIST resigns or terminates the agreement prior to 6 months of performing or 150 shows the ARTIST acknowledges that financial compensation may not, by itself be an adequate remedy to the COMPANY in the event that the ARTIST terminates the agreement early and breaches its obligations and agreements herein the ARTIST acknowledges that the COMPANY will seek for an order of monetary damages as compensation for financial loss due to early termination and in order to adequately protect any such breach of obligations and agreements on the part of the ARTIST and that the ARTIST will be liable for all losses and costs incurred by the COMPANY to replace them and rehearse another person to complete the tour. If the ARTIST terminates the agreement or resigns from the position before the completion of the tour dates, the ARTIST will be required to pay back to the COMPANY any previously paid rehearsal remuneration the ARTIST received.

  2. The ARTIST will be required to fulfil their duties with respect to the EVENTS as specified subject to any reasonable amendments and modifications to such duties which could be made by the COMPANY during the Term of the contract.

  3. The ARTIST will be required to fulfil their duties with respect to the EVENTS as specified subject to any reasonable amendments and modifications to such duties which could be made by the COMPANY during the Term of the agreement.

  4. The ARTIST will be issued with a login account to access the FAQs of the COMPANY and roster and will be required to regularly check the FAQs and their roster online at a minimum once every two days by logging in to the online server that is hosted by the COMPANY server.

  5. Attend rehearsals, where required per specific Character in each EVENT they are allocated and chosen to do prior to their first allocation of a job to an EVENT.

  6. Attend regular meetings, conferences where scheduled by the COMPANY. Meetings and conferences are unpaid and are a requirement to attend. Meals will be provided to ARTISTS.

  7. Inform the COMPANY using the Online Roster Program of days not available, one (1) month in advance. Where the Online Roster System is not work or under system maintenance the ARTIST will be required to use the COMPANY communication server, using their log in account to inform of the unavailability.

  8. Drive and/or travel to and from the designated locations (where required).

  9. Ensure that you are not under the influence of alcohol or drugs prior to arriving at a venue; performing at an event; or during any workable hour or rostered hours of work.

  10. Ensure they arrive before their set call time (it is recommended to always arrive before your start time).  It is important to start your work at the same time of your planned and allocated scheduled rosters, call sheets or work shifts.  Changes to your scheduled rosters, call sheets or work shifts require a minimum of 5 days notice to your supervisor and need to be approved.  For urgent changes, a minimum of 24 hours notice is required and approval obtained by your supervisor.

  11. Assist the Team Supervisor, Director and/or Stage Manager and/or other colleagues where required.

  12. Maintain all ASSETS including the proper and reasonable care of all items comprising of ASSETS having regard to the standards applied by COMPANY with respect to each EVENT.

  13. Be responsible and present themselves and the brand with, goodwill and good name in the interest of the COMPANY by conducting the EVENTS in accordance with the format approved by the COMPANY and to act professionally at all times with regard to the conduct of themselves in all EVENTS and in the best interest of the COMPANY .

  14. If and where required obtain a gun license and fire safety certification to fulfil their role in the jobs they have elected to undertake. The cost of the gun license will be at the expense of the COMPANY. The COMPANY will not renew any licenses where the ARTIST has resigned from the COMPANY or the agreement has been terminated.

  15. Ensure they are able to be contacted by landline or mobile telephone or email or slack communications (a desktop and software APP provided by the COMPANY) and connection to a recognised network at all times.

  16. Have an operable mobile phone with SMS, voicemail and email capabilities and have a good understanding of using such technology which is accessible within the network coverage areas.

  17. Respond within 24 hours to confirm their allocated Job via Slack or the Online Roster System or where required by Text Message.

  18. Reply to all communications received including messages from @slackbot or @Iconic.SlackBot.auto-msg, regardless of the media sent to you within 48 hours of receiving the communication/message. If you are unsure of how to respond to the computer serverbot of @slackbot or @Iconic.SlackBot.auto-msg, refer to the FAQ of How to communicate with SLACKBOT or tell SLACKBOT you have completed a reminder or an activity or task set for you? 

  19. Log into the online Knowledge Base and FAQ for the FAQ Updates on records, instructions and notes. It is recommended that the ARTIST check more than once (1) per day depending on what is occurring, as FAQs and News Updates may be updated regularly. Where a job is updated, the ARTIST will receive communication by a variety of media informing them of the update. It is a requirement that the ARTIST check the updated records, upon receiving the communication to ensure they have the most up to date information regarding the Event Job, Event Notes and or instructions. It is important that the ARTIST reads all the information on a booking order and/or call sheet for the events they are allocated. It is the responsibility of the ARTIST to ensure that they have the most up to date information regarding the job.

  20. Have immediate communication to the COMPANY of all claims, demands, notices and other matters which might from time to time be raised by third parties which have the potential of imposing financial and/or legal liability upon the COMPANY whether or not such liability arises from the conduct of the ARTIST.

  21. Perform and fulfil all roles in the jobs rostered on and selected to undertake. Where an ARTIST is unable to complete a job, they must notify the COMPANY 14 days prior to the event date.

  22. Complete the online Job Event Timesheet (JET) or paper version at the completion of each.

  23. Complete a Travel Log where they are driving or travelling in a vehicle owned and/or supplied by the COMPANY and return it according to the guidelines as found on the online Knowledge Base and FAQ.

  24. Must follow and adhere to all duties, tasks and responsibilities as stated in the Knowledge Base and FAQ, this agreement, correspondence by all methods/means or verbally instructed by a member of management employed by the COMPANY.

  25. Complete all other duties as requested by the COMPANY and/or its staff.

  26. In consideration for the due performance by the ARTIST of the obligations and agreements on the part of The ARTIST contained in this Agreement, the COMPANY will pay the ARTIST the agreed amount of money as stated herein and will pay the amount by the Payment Process specified Schedule 1, with the following exceptions.
    1. Meetings will not be paid. However meals will be provided and paid for by the COMPANY.

    2. Where the ARTIST decides to travel on the COMPANY tour bus, no payment will be made to the ARTIST for the hours travelled on the tour bus on days where there are no EVENTS scheduled during travelling. The COMPANY will however still organise and pay the accommodation, meal allowances and incidentals to and for the ARTIST.

  27. The ARTIST will at all times during the Term duly observe and perform the reasonable directions of the COMPANY with respect to the conduct and performance of each EVENTS and will exercise all due skill and care in carrying out their duties with respect to each EVENTS.

  28. The ARTIST will promptly bring to the notice of COMPANY all matters and things which might reasonably need to be known by COMPANY with respect to each EVENTS including any future EVENTS and without limiting the generality. The ARTIST will promptly bring to the notice of COMPANY all problems, difficulties, claims, demands, threats or actions against COMPANY.

  29. To the maximum extent permitted by applicable law, in no event shall the COMPANY be liable for any direct, indirect, punitive, incidental, special, consequential damages, in negligence or howsoever, or any damages whatsoever including, without limitation, damages for loss of use to an ARTISTS property, or profits, arising out of or in any way connected with this agreement between the ARTIST, and the COMPANY, performance in the EVENTS, the provision of or failure to provide services, or for any information, software, products, services and related material obtained or provided by the COMPANY, or otherwise arising out of information provided or obtained by COMPANY as acting on behalf of COMPANY whether based on contract, tort, negligence, strict liability or otherwise, even if the COMPANY or any of its suppliers has been advised of the possibility of damages. If the ARTIST is dissatisfied with any portion of the COMPANY, product listing, content, management, EVENTS or with any of these terms of use, the ARTIST’s sole and exclusive remedy is to attempt to resolve this matter solely with the COMPANY or discontinue any arrangement with the COMPANY with a minimum of 4 weeks written notice to the COMPANY.

  30. The COMPANY will during the agreement furnish the ARTIST with an itinerary detailing bookings of each EVENTS secured by the COMPANY in which the ARTIST will be required to attend and work in. The process of job allocation to the ARTIST will be as described in the FAQ (but may be changed where required).

  31. The ARTIST will strictly observe the said itinerary and complete their duties at each selected job that they have been provided and allocated to do.

  32. Nothing herein contained shall prevent the ARTIST if casual or part-time from undertaking engagements and/or contracts and/or employment with third parties during the agreement provided that that the ARTIST offers the COMPANY an exclusive attendance and acceptance of all jobs the ARTIST is rostered on a first priority basis and any other engagements, contracts or employment do not adversely affect the ARTIST’s capacity to duly and properly fulfil its obligations to the COMPANY pursuant to this Agreement. This clause does not apply to full-time ARTISTs.

  33. The ARTIST may not re-schedule an EVENT for any purpose, unless approval is received by the COMPANY.

  34. The ARTIST must request approval from the COMPANY before offering their allocated rostered event to another ARTIST, providing the other person is an ARTIST of the COMPANY.

  35. The ARTIST acknowledges that the COMPANY has at the cost and expense of the COMPANY compiled all texts, scripts, documents, advertisements, photos, films, movies, models, equipment, props and other objects which are utilised in the EVENTS from time to time (known herein as the “ASSETS”). The COMPANY is acknowledged to be the absolute and unqualified proprietor of the ASSETS inclusive of all copyright of the COMPANY attaching to same and the ARTIST’s use of the ASSETS is expressly subject to the due observance and performance by the ARTIST of its obligations and agreements as specified in this Agreement.

  36. In view of the unique format and specific props, costumes and equipment required to carry out the work, the ARTIST may be required to obtain the required licenses to operate and use the ASSETS. Where this is the case the COMPANY will pay for the ARTIST to obtain the license.

  37. The ARTIST is required to use the props, costumes and equipment provided by the COMPANY.

  38. The ARTIST may not purchase, make, manufacture their own, props, costumes and equipment, unless it is approved in writing by the COMPANY and matches the colour, design and blueprint of the standard stock equipment provided.

  39. The ARTIST acknowledges that at any time during the Term the COMPANY may at its discretion alter any one or more of the ASSETS. Without limiting the generality, the COMPANY may instruct the ARTIST to utilise only designated ASSETS in respect of any EVENTS. The ARTIST shall duly observe the directives of the COMPANY with respect to the utilisation and treatment of ASSETS.

  40. The ARTIST must return all ASSETS they used at the completion of each event similar to the way they were when given out, to the designated stage team or area.

  41. Where negligence is found to be caused by the ARTIST and costs are incurred by the COMPANY for ASSETS that are lost, returned damaged, ruined, dirty, or unclean, these costs will be deducted from the ARTIST wages.

  42. Where the ARTIST is unable to return the ASSETS within 24 hours, a fee to replace each item lost will be deducted from the ARTIST’s wage.

  43. Upon termination of this Agreement for any reason, The ARTIST shall forthwith deliver to the COMPANY all ASSETS in the possession of the ARTIST or, in the case of ASSETS located outside the control of the ARTIST, the ARTIST will furnish the COMPANY with full particulars of their location including the provision of all necessary authorisations in favour of the COMPANY which may be required for the securing and collection of ASSETS from third parties. The final termination payment will not be paid until all ASSETS are returned similar to the way they were when given out and at the satisfaction of the COMPANY.

  44. The ARTIST acknowledges that the COMPANY has conducted extensive research and has compiled extensive resource materials in developing and producing the EVENTS. The right of the COMPANY with respect to the ASSETS including without limitation associated intellectual property and copyrights attaching to same, are valuable rights. The ARTIST further acknowledges that financial compensation may not, by itself be an adequate remedy to the COMPANY in the event that the ARTIST breaches its obligations and agreements herein. The ARTIST acknowledges that the COMPANY may require the remedy of injunctive relief from a Court of Law in order to adequately protect any such breach of obligations and agreements on the part of the ARTIST.

  45. The ASSETS and all information of and incidental to the ASSETS are the exclusive property of the COMPANY and the format and content of the EVENTS represents copyright material owned by the COMPANY. The ARTIST will not at any future date without the express written consent of the COMPANY utilise for the purposes of the ARTIST and/or for the purposes of any third party the ASSETS and the said copyright material PROVIDED THAT nothing herein contained shall limit the right of the ARTIST to utilise information and material which is readily available in the public domain.

  46. The ARTIST will not during the Term either directly or indirectly engage in any conduct which shall compete with the business of the COMPANY involving the production and conduct of the EVENTS.

  47. The ARTIST will not for a period of two (2) years following the termination or completion of this Agreement directly or indirectly:-
    1. Communicate with any third parties who attended a EVENTS or who were scheduled to attend a EVENTS;

    2. Solicit the engagement of an ARTIST or any other entity by any third party including any party specified in sub-paragraph (a) hereof;

    3. Engage in any activity which shall be in competition with the COMPANY; within any state of Australia or New Zealand or the United Kingdom or Ireland or the United States of America or Canada or where the COMPANY conducts or conducted an EVENTS immediately prior to any such termination of this Agreement. The provisions of this Clause are intended to protect the goodwill and ASSETS of the COMPANY and accordingly the restrictions and limitations upon the ARTIST herein specified shall be applied only for the purpose of preventing the ARTIST competing with the COMPANY and thereby unfairly exploiting the good will and ASSETS of the COMPANY. Nothing herein contained shall be deemed to prevent the ARTIST from conducting social and non-commercial contact with the third parties herein before specified or in conducting commercial activities where such activities are not in direct competition with those of the COMPANY.

  48. This Agreement shall be terminated forthwith upon the death of the ARTIST or upon the ARTIST becoming incapable of performing its duties pursuant to the terms of this Agreement by virtue of illness, injury or other physical or mental incapacity. In the event of such termination, neither party shall have the right to claim from the other compensation for loss and damage of and incidental to such termination. Nothing herein contained shall be deemed to limit or to otherwise affect the right of either party to claim compensation for any antecedent loss and damage or for loss and damage caused by any deliberate act, fault or neglect on the part of either party in breach of its obligations as set forth in this Agreement.

  49. In the event that ARTIST wishes to terminate the Agreement prior to the expiry of the Term (subject to the other clauses in this Agreement) then a minimum of four (4) weeks notice in writing is required to be served upon the COMPANY.

  50. In the event that COMPANY wishes to terminate the Agreement prior to the expiry of the Term then a minimum of two (2) weeks notice in writing is required to be served upon the ARTIST.

  51. This Agreement shall be terminated forthwith under any situation where the COMPANY is unable to continue to carry on in the normal course of business due to fire, theft, death of the Proprietor(s) or winding up orders being placed on the COMPANY.

  52. Notices pursuant to the terms of this Agreement shall be deemed to be duly served if delivered by facsimile, pre-paid post, electronic email or personally to the last known address of the parties.

  53. In the course of conducting the EVENTS, the ARTIST shall have no authority to incur expenses in the name of and/or on behalf of the COMPANY unless such expenses are otherwise expressly authorised by the COMPANY to incur same.

  54. The COMPANY reserves the right to change/amend or alter clauses within the agreement provided that it is done so, in writing and with two weeks’ notice to the ARTIST.


    TRAVELLING / TRANSPORTATION / ACCOMMODATION:

  55. The COMPANY will pay for and provide the following event management, coordination, planning and services to the ARTIST for each event the ARTIST is rostered to perform at, where the ARTIST is required to perform in an event that is 250 or more kilometres from the ARTIST’s state city capital GPO place of residence. All travel arrangements and decisions will be at the discretion of the COMPANY.

    1. The event management team of the COMPANY will, plan, book and schedule all flights/transport to ensure that the ARTIST arrives on time to their events, which includes scheduling and booking flights as requested, making arrangements and managing all travel arrangements with vendors and their support staff.

    2. Coordination & booking of all rentals/hire as approved by the COMPANY for the event.

    3. Coordination & booking of all transportation as approved by the COMPANY for the event.

       

    4. Coordination & booking of all accommodation needs as approved by the COMPANY for the event.

  56. In the event the COMPANY is forced to change the date of a booking, flight, accommodation or related service for an Event, every effort will be made by the COMPANY and its staff to transfer location reservations, and bookings. The ARTIST agrees that in the event of any changes, they will accept all changes and indemnify the COMPANY of any loss or inconvenience it may cause to other arrangements and/or engagement the ARTIST had.

  57. Personal Information and Disclosure:
    In order to deliver the services of travelling, transportation and accommodation to the ARTIST and for the purposes set out, the COMPANY may disclose the ARTIST’S personal information to organisations outside the COMPANY. The ARTIST’s personal information is disclosed to these organisations only in relation to COMPANY and related companies providing services to the ARTIST. These organisations may carry out: customer enquiries; mailing systems; billing and debt-recovery functions; information technology services; marketing, telemarketing and sales services; market research; and web site usage analysis. The COMPANY takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. In addition, we may disclose the ARTIST’s personal information to: authorised representatives or legal advisers (when requested by you to do so); our related companies; our professional advisers, including our accountants, auditors and lawyers; government and regulatory authorities and other organisations, as required or authorised by law; organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (e.g. securitisation); and other telecommunication and information service providers.

  58. Indemnity:
    1. All material provided, through the coordination, planning, and booking of reservations and/or schedules is derived from sources believed to be current and accurate as at the date of publication/purchase and is provided in good faith. The COMPANY makes no representation or warranty that any material provided to the ARTIST will be accurate, reliable or complete (nor does COMPANY accept any responsibility arising in any way for errors in, or omissions from that material, even if those errors or omissions occur on account of COMPANY negligence). The COMPANY makes no representations as to the nature, quality or suitability about any or all of the bookings/reservations provided and the ARTIST agrees that the ARTIST shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular booking. Nor does the COMPANY make any representation as to the nature or quality of the goods or services provided by the listed businesses and service providers, or as to their suitability for the purposes of persons using the details. The COMPANY shall have no liability, in negligence or howsoever, for any loss, damage, liability or inconvenience suffered by the ARTIST or any other person as a result of their use of the details. Any person proposing to use or rely on any of the contact details should first satisfy themselves of the currency and accuracy of those details and any other information displayed on documentation/reservations received. The COMPANY will not be liable, in negligence or howsoever, for loss, damage, liability or inconvenience suffered by the ARTIST or any other person resulting from any action or decision by the ARTIST in reliance upon the information provided by email, fax or post or any propagation of computer worms, virus, internet access difficulties, malfunction in equipment or software, interruption, communications failure or delay in operation.

    2. The COMPANY and its agents act only on behalf of the ARTIST and upon the express condition that the COMPANY shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party, which is to or does supply any goods or services.). Without limiting the foregoing, The COMPANY does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. The COMPANY is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the vendor and/or the ARTIST.

    3. Occasionally, it may be necessary to alter or amend itineraries. This may be due to road, weather and other operational needs prevailing at the time, and is always made in the best interests of the ARTIST’s comfort. Any personal expenses incurred by the ARTIST as a result of any delay, alteration or curtailment of any tour, booking and/or reservation whether caused by mechanical defect, strikes or any other cause are the responsibility of the vendor (we strongly recommend all ARTIST take out Travel Insurance, at their own expense)

  59. Bookings / Schedules / Itinerates / Reservations:
    1. No airplane or flight travel will be provided under 250 kilometres, or when the ARTIST decides to arrive or leave from an event or tour earlier or later than the designated tour dates. Where an ARTIST is allocated to perform at an event for 1 day only, no accommodation will be provided.

    2. All additional charges that are incurred by the ARTIST that are not shown on the airfare confirmation, will be at the expense of the ARTIST.

    3. Any additional charges for excess baggage will be at the cost of the ARTIST and will be required to be paid at the AIRPORT upon departure.

    4. The ARTIST must arrive at the airport no less than required set time by the airline before departure. If the ARTIST misses their allocated flight, is late, does not show up or is removed from the airport for any reason, other than a medical reason, the ARTIST will be required to pay for the total amount of the airfare and any additional charges to the COMPANY. The amount will be deducted from the ARTIST’s wage.

    5. The ARTIST is responsible for reading and understanding the terms and conditions of the airline booked and is responsible for their own actions on the plane.

    1. No accommodation will be provided under 250 kilometres, or when the ARTIST decides to arrive or leave from an event or tour earlier or later than the designated tour dates. Where an ARTIST is allocated to perform at an event for 1 day only, no accommodation will be provided.

    2. All additional charges, late fees, mini-bar expenses or damages to the hotel room or accommodation will be at the expense of the ARTIST.

    3. The ARTIST is responsible in ensuring they adhere to all state and federal laws with regards to housing a person under the age of 18 in an accommodation location that has been booked.

    4. At the discretion of the COMPANY accommodation booked may be AIRBNB rooms, AIRBNB business account entire homes (where an allocated room in the entire house is provided to the ARTIST), single hotel rooms, serviced apartments with separate individual bedrooms or twin share or multiple separate beds in one room. In the event that twin share or multiple separate beds in one room housing is booked, the COMPANY will ensure that all male ARTISTS are housed together and all female ARTISTS are housed together and separately from the male ARTISTS, but may be in the same accommodation/house/

    5. The accommodation booked for the ARTIST may be at minimum 2 stars dependant on the location of the event or the financial cost to the COMPANY.

    6. If the ARTIST does not show up, does not check in or cancels the accommodation booking, the ARTIST will be required to pay for all charges, services fees, administration or cancellation charges the COMPANY has incurred and/or charged. The amount will be deducted from the ARTIST’s wage.

    7. Some accommodation providers require a credit card imprint or equivalent at check-in to cover incidental charges. The ARTIST registering at check-in will be required to provide a personal credit card for these incidental charges, however should not be expected to pay for the room. In the event the accommodation provider charges the ARTIST for a room, already organized and approved by the COMPANY, the ARTIST must immediately contact the COMPANY to inform them of this. The COMPANY will reimburse the ARTIST upon receipt of the payment.

    8. The ARTIST will be responsible for reading and abiding by the terms and conditions of the accommodation provider.

    1. Where applicable and approved by the COMPANY, an ARTIST may be provided a vehicle in the rental class the COMPANY has booked (or a comparable vehicle if a vehicle in that class is unavailable) for the period of time stated on the rental agreement or confirmation.

    2. As most rental car companies require a VISA/MASTERCARD to collect the rental car, the ARTIST will be required to use their personal credit card or VISA/MASTERCARD Debit Card to collect the car.

    3. If the ARTIST does not show up, is late, does not check in, does not collect the rental car or cancels the rental car reservation, the ARTIST will be required to pay for all charges, services fees, administration or cancellation charges the COMPANY has incurred and/or charged. The amount will be deducted from the ARTIST’s wage. The ARTIST will then be required to make their own way to the required location at their own expense and indemnify the COMPANY of all liabilities and any costs and charges the ARTIST incurred.

    4. The ARTIST should not leave the location of the vehicle rented without inspecting the vehicle and ensuring it is in the condition shown in the Vehicle Details and Conditions Report. The ARTIST should report any differences immediately to the staff at the car rental pick-up location. The ARTIST should also make sure they have any equipment that has been requested. Damages to the car will be the responsibility of the ARTIST who is the nominated driver and expenses incurred will be the responsibility of ARTIST.

    5. If the total charges that are paid at the end of the rental is more than the Estimated Rental Charges, as indicated on the confirmation sheet, the difference will be required to be paid for by the ARTIST.

    6. The hiring of any equipment such as child seats, GPS (satellite navigation) units, trolleys, boxes or mining equipment will be at the expense of the ARTIST, unless approved in writing by the COMPANY.

    7. The cost of fuel, will be at the expense of the COMPANY. If the vehicle is returned to the rental location without a full tank, the cost charged by the rental company to the COMPANY will be required to be paid for by the ARTIST.

    8. The cost of purchasing collision damage waiver protection will be at the expense of the ARTIST.

    9. The fee, which is often called a Premium Location Surcharge (PLS), from certain locations such as airports will be paid for by the COMPANY.

    10. The credit card fee, if applicable will be paid for by the COMPANY. Credit card fees incurred by additional charges that the ARTIST incurred will be at the expense of the ARTIST.

    11. The fee for returning a vehicle at a location other than where it was picked up, will be paid for by the COMPANY, as long as the COMPANY has approved the other location in writing.

    12. The fee to cover any additional drivers, will be at the expense of the ARTIST, unless approved in writing by the COMPANY.

    13. The fee to compensate the rental company for loss of rental income if the vehicle is returned before the agreed time, will be at the expense of the ARTIST.

    14. Excess kilometres charges will be at the expense of ARTIST, unless approved in writing by the COMPANY.

    15. Traffic, parking fines, Toll road fees and fines and all administration incurred during the period of the rental will be at the expense of the ARTIST. The COMPANY recommends that no toll roads are taken at any time during the use of a rental or hired car for the purpose of an EVENT.

    16. The cost of repair to or replacement of the vehicle or any items supplied with it such as keys, tyre change equipment or E-Toll tags, or other property damaged, and any costs associated with repair or replacement of the vehicle, items or property will be at the expense of the ARTIST.

    17. Charges to cover the rental income that is reasonably consider to have been lost if the damage to or loss of the vehicle means that rental company loses the opportunity to hire it out to someone else will be at the expense of the ARTIST.

    18. The cost of repair to or replacement of damaged or lost equipment, and any costs associated with repair or replacement will be at the expense of the ARTIST.

    19. Charges for professional cleaning of the vehicle where the condition of the vehicle requires a special clean (e.g. as a result of food, drink and other stains and marks, animal fur, mud and dirt and smoke damage (including damage caused by tobacco products)) will be at the expense of the ARTIST.

    20. Towing costs if the vehicle needs to be towed from a remote or sparsely populated area will be at the ARTIST, unless approved in writing by the COMPANY.

    21. Additional rental charges if the vehicle is not returned on time, will be at the expense of the ARTIST. Grace periods are often offered by rental companies and the ARTIST is responsible for checking what this may be.

    22. The ARTIST must sign the rental agreement prior to driving the rental car and is responsible for ensuring they read and understand the terms and conditions of the rental company.

    1. The COMPANY and its staff reserve the right to select the most affordable, flight, airport seating and features, including excess baggage, location convenient accommodation or car rental location when coordinating, planning and booking such services for and on behalf of the ARTIST. The ARTIST agrees to accept all reservations and bookings completed by the event management team of the COMPANY.

    2. The COMPANY and its staff will be the sole decision maker as to the choice of airline, hired/rental car, location and accommodation housing and changes to any reservations or bookings by the COMPANY and under no circumstances can an alteration be made by the ARTIST, without the written approval of the COMPANY. Where the COMPANY does not approve or consent to changes being made and the ARTIST makes their own arrangements all costs incurred by the ARTIST will be at the ARTIST’s expense and all costs incurred to the COMPANY for the changes will be required to be paid back by the ARTIST to the COMPANY, by deducting it from the ARTIST’s wages.

    3. Where the ARTIST requests to reside with a family or friend in a family or friend’s house, travel in a family or friend’s car to a location and/or event the COMPANY will not arrange any travel, accommodation services for the ARTIST and the ARTIST agrees that they will not be paid any related allowances where this occurs. In the event the COMPANY has planned, booked, scheduled and paid for reservations for the ARTIST and the ARTIST is found to have organised or resided with a family or friend in a family or friends house, and/or travelled in a family or friend’s car to a location and/or event, the COMPANY will deduct the costs incurred for the entire cost of the booking/reservations from the ARTIST.

    4. In the course of attending a reservation, the ARTIST shall have no authority to incur expenses in the name of and/or on behalf of the COMPANY unless such expenses are otherwise expressly authorised by the COMPANY to incur same.

    5. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited: the COMPANY will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with accommodation location, airline, and/or rental company that has been organized by the COMPANY for the ARTIST. The COMPANY makes no warranty or representation as to suitability of any product or service booked.

    6. The ARTIST is responsible for reading and understanding the terms and conditions of each vendor for all booked schedules, and reservations and is responsible for adhering to the vendor's terms and conditions.

    7. Airplane / Flight Travel:
    8. Accommodation:
    9. Car Rental/Hire:
  60. The ARTIST will be required to use either their own or suitable transportation of their choice to travel to and from the allocated locations, and/or the allocated EVENTS and/or job.

  61. Where the ARTIST is required to travel to and from an event which is in excess of 250 kilometres from the ARTISTs CBD GPO, the ARTIST will receive all related meal and travel allowances where applicable.

  62. At the discretion of the COMPANY a registered and comprehensively insured Commercial Vehicle may be provided to travel to and from locations. Where this occurs the ARTIST is required to be ready by the set call times at the organised and designated pickup point. If an ARTIST is not at the designated pick up location or is late, the ARTIST will be required to make their own way to the required location at their expense.

  63. ARTIST’s are not allowed to request to be dropped off or collected from their place of residence, airport, allocated area, the allocated EVENTS and/or job and must follow the call sheet where issued.

  64. Where the COMPANY supplies a rental vehicle or a registered and comprehensively insured Commercial Vehicle to the ARTIST, the vehicle provided cannot be used for private use under any circumstances.

  65. Where the COMPANY supplies a registered and comprehensively insured Commercial Vehicle to the ARTISTs, the ARTIST is responsible and liable during the period of time the ARTIST is using the vehicle, for the following items but not limited to: all damages to the vehicle, costs of repairs, traffic, parking and road infringement notices.

  66. Where the COMPANY supplies a rental vehicle or the COMPANY’s registered and comprehensively insured Commercial Vehicle to the ARTIST and that vehicle is involved in an accident or damage to the vehicle, the ARTIST will be deemed to be responsible for any insurance excess and/or costs of repairs necessary (whichever is the greater amount) as a result of that accident if the ARTIST is responsible for that accident.

    TRAVEL and PURCHASE REWARDS POINTS and/or FREQUENT FLYER POINTS:

  67. Where the ARTIST is required or authorised to make purchases on behalf of the COMPANY, for COMPANY related purchases or transactions using a COMPANY issued card where the ARTIST uses their own card and is reimbursed for the purchase by the COMPANY, the ARTIST cannot accept rewards or points using their own personal card or personal use when such reward points are earned from the purchase of goods or services for the COMPANY.

  68. Where the ARTIST has been found to use their own personal card the accumulation and redemption of such points for personal use would be deemed as fraud and the ARTIST would be required to reimburse the COMPANY one Australia dollar ($1.00 AUD per the currency of the purchase) per point fraudulently accumulated at the time of the transaction and will be forwarded to the local police for prosecution.

  69. Where the ARTIST is provided with company REWARDS CARD or QANTAS FREQUENT FLYER CARD, the ARTIST is required to use the provided card to obtain the required REWARDS POINTS.

  70. All REWARD POINTS accrued when such reward points are earned from the purchase of goods or services for the COMPANY using a COMPANY provided card or where the COMPANY has reimbursed the ARTIST using their own personal card is the exclusive owned by and the property of the COMPANY at all times.

    FILM / AUDIO / VISUAL / PHOTOGRAPH RELEASE:

  71. The ARTIST irrevocably, consents, authorises and grants a non-exclusive licence and permission to the COMPANY and the Producers/Directors of the COMPANY, which includes its successors and assign them the right to having the ARTIST being filmed, photographed, recorded, simulcast or broadcast (‘ARTWORK”) from a theatre or other place of entertainment during the course of such entertainment owned, operated or managed by the COMPANY (known herein as EVENTS); the right to create/draft/design/use/edit the ARTWORK into video, video clips, sketches, illustrations, paintings, images, photographs, cgi, vfx, sfx and other related work for the purpose of advertisement, programming, filming and/or TVC, and/or other visual reproductions (“PROMOTIONAL MATERIAL”) which may include other artwork and material; the right to use and to license others (where applicable) to use the ARTWORK and the PROMOTIONAL MATERIAL in all media throughout Australia and the world including for the purposes of recordings, publicity, advertising, sales, and promotion of the EVENTS (“PERMITTED PURPOSE”).

  72. Subject to the Moral rights of the ARTIST, the COMPANY shall have the exclusive right to Use the ARTISTs Name and Likeness, by any present or future methods or means, and to Use and authorize others to Use the ARTISTs Name and Likeness for and in connection with the PROMOTIONAL MATERIAL, the soundtrack (including a soundtrack album), trailers, and documentary and/or "making of" productions, and all advertising (including the ARTISTs Name and Likeness on sleeves, jackets and other packaging for soundtrack albums, video cassettes, videodiscs, compact discs, DVDs, written publications and the like), merchandising, commercial tie-ups, publicity, and other means of exploitation of any and all rights pertaining to the EVENTS and PROMOTIONAL MATERIAL and any element thereof.

  73. The ARTIST indemnifies the COMPANY from any monetary compensations, reimbursements, and payments for use of the ARTWORK and PROMOTIONAL MATERIAL and acknowledge and agree that they release and waive their right now or hereafter to request or receive royalties, payments, compensation or other financial gain from the COMPANY based on the use of the ARTWORK, the PROMOTIONAL MATERIAL for its PERMITTED PURPOSE.

  74. The ARTIST further releases the COMPANY from any infringement or violation of personal and/or property rights of any sort whatsoever based upon the use of the ARTWORK and the PROMOTIONAL MATERIAL.

  75. The ARTIST acknowledges and agrees that the COMPANY will own any and all rights in and to all literary works, dramatic works, artistic works and musical works arising from or in connection with the ARTWORK, the EVENTS, the PROMOTIONAL MATERIAL, including all files, illustrations, drawings, sketches, images, video, video clips, animation, cgi, vfx, sfx, documents and other related work at the completion of all PERMITTED PURPOSES, but not limited to the Copyright therein, and all renewals, extensions or reversions of Copyright now or hereafter provided, and the Producer shall be deemed the author thereof.

  76. The ARTIST acknowledges and agrees that all ARTWORK can be used by the ARTIST for personal home use and/or reference material and/or for curriculum vitae / work portfolio purposes but cannot be used for commercial purposes, advertising, promotion, exhibition, and exploitation of the EVENTS and/or the Live Performance Recordings or re-recording by any method or device now known or hereafter devised in which the same may be used, and/or incorporated and/or exhibited and/or exploited. The ARTIST further acknowledges that they would be required to send a written request either by email or post to the COMPANY, asking for a copy of the ARTWORK or PROMOTIONAL MATERIAL. In addition no item relating to the ARTWORK or PROMOTIONAL MATERIAL can be used on any other project or production not approved or relating to the EVENTS, or without the expressed written permission of the COMPANY and/or COMPANY.

  77. The ARTIST must provide, within 48 hours, to the COMPANY all unmodified and original ARTWORK, that they may have taken or asked another person to take of the EVENTS at any time during the course of the contract.

  78. The ARTIST further acknowledge that the COMPANY are not obliged to use the ARTWORK.

    PROPS AND SCRIPTS:
    Except with the prior written consent of the COMPANY (which consent shall not be unreasonably withheld), in the ARTIST’s provision of the Services of an ARTIST

  79. Must not make any changes whatsoever to the Works or to any Booked Show, either in whole or in part; and

  80. In connection with the performance or presentation of a Booked Show, the ARTIST:
    1. Must not lease, purchase or otherwise obtain any Props; and

    2. Must not use any Props other than Approved Props

  81. WARRANTIES AND INDEMNITIES:
    The Services must be provided by the ARTIST in a proper and workmanlike manner and in compliance with the reasonable direction of the COMPANY, to any applicable COMPANY standards

  82. The ARTIST warrants that no literary or other works employed or created by the ARTIST in the provision of the Services infringe any copyright, obligation of confidentiality, patent or other right of property belonging to or benefiting any third party.

  83. In the event that in the provision of the Services either warranty is broken by the ARTIST, the ARTIST, upon requests being made by the COMPANY, shall resupply the Services to remedy such breach and at no charge to the COMPANY. Such remedy to the COMPANY is without prejudice to any other right or remedy to which the COMPANY may be entitled, whether at law, in equity or otherwise.

  84. The ARTIST indemnifies, and keeps indemnified, the COMPANY from and against any Claim of any kind (including legal costs and disbursements in defending or settling the claim giving rise to same) however suffered or incurred by the COMPANY by virtue of the provision of the Services or any breach of this Agreement by the ARTIST.

  85. The indemnity contained in the whole agreement extends (without limiting the generality of the foregoing) to any costs, damages, loss or liability (including legal costs and disbursements in defending or settling the claim giving rise to the same) incurred by the COMPANY or its Associates by virtue of any injury or disability suffered by any Staff or by any ARTIST or contractor of the COMPANY, arising by whatever legal theory (whether statutory, tortious or otherwise).

    INTELLECTUAL PROPERTY:

  86. The ARTIST acknowledges and agrees that as at the Start Date the COMPANY holds all intellectual property rights in and to the Works.

  87. The ARTIST will:
    1. immediately inform the COMPANY of any matter which may come to its notice during the operation of this Agreement which may be of interest or importance or use to the COMPANY; and

    2. immediately communicate to the COMPANY any proposals or suggestions occurring to him during the Term which may be of service for the COMPANY

  88. Any discovery, design, invention, idea, concept, technique, document, secret process or improvement in procedure conceived, made, developed or discovered by the ARTIST in the course of providing services under this Agreement (whether alone or with any other person) which is capable of being used or adapted for use in connection with the activities of the COMPANY (the “Inventions”) must immediately be disclosed to the COMPANY, whether or not the Inventions are capable of being protected by copyright, letters patent, registered design or other protection.

  89. All Inventions will be part of the Confidential Information, and the ARTIST assigns or, to the extent necessary, will assign its entire right, title and interest in and to the Inventions (and any intellectual property protection obtained in respect of the Inventions) to the COMPANY as the COMPANY may nominate for the purpose.

  90. The ARTIST will at the expense of the Company execute all documents and do and execute all such further acts, matters and things as may be necessary or reasonable to:

    1. register or otherwise protect the Inventions; and

    2. perfect the assignment required by this clause

  91. Whenever required to do so, and at the expense of the Company, the ARTIST will apply or join in applying for letters patent or any other intellectual property protection reasonably determined by the COMPANY in Australia or in any other part of the world for any Invention conceived, made, documented, developed or discovered by the ARTIST in the course of providing services under this Agreement. The ARTIST will execute all instruments and do all things necessary to apply for such protection and to assign the benefit of that protection to the COMPANY or its nominee.

  92. Nothing in this Agreement affects the Moral Rights in any works, items, materials or information supplied pursuant to this Agreement.

    CANCELLATION OF AN EVENT OR JOB/DUTIES NOT COMPLETED BY THE ARTIST:

  93. Should the ARTIST not complete the Term of this agreement then the cost of all car rentals, accommodation and airfare and any related travel expenses paid by COMPANY will be required to be paid back to COMPANY. This sum may be deducted by the ARTISTS wages but may be waived in the event of extraordinary circumstances.

  94. Where the monies owed cannot be deducted from the ARTIST wages an Invoice will be issued to the ARTIST and payment will be due within 30 days of receipt of the Tax Invoice.

  95. If the ARTIST loses their driver’s license, it will be their responsibility to ensure that they can attend the selected work. This Agreement shall be terminated immediately and forthwith upon the loss of a motor vehicle driver’s licence, cancellation of a job for a period of more than 5 days (without prior consent or authorisation from the COMPANY) or non-compliance of the duties of the ARTIST contained herein.

    CONFIDENTIALITY:

  96. The ARTIST agrees that during the course of this Agreement he may become acquainted with or have access to Confidential Information. The ARTIST during and after the Term must maintain the Confidential Information confidential and prevent its unauthorised disclosure to or use by any other person, firm or company, unless prior written authorisation is obtained from the COMPANY.

  97. The ARTIST agrees that it must not:
    1. use the Confidential Information for any purpose other than for the benefit of the COMPANY during or after the Term;
    2. remove the Confidential Information from the Premises of the COMPANY without the written consent of the COMPANY;
    3. for whatever reason, either for itself or any third party, appropriate, copy, memorise or in any manner reproduce any of the Confidential Information.

  98. The ARTIST agrees to return any or all of the Confidential Information howsoever embodied on the request of the COMPANY.

  99. The ARTIST agrees that it must not, both during or after the Term for whatever reason, make improper use of the Confidential Information acquired by virtue of this Agreement, to gain directly or indirectly, an advantage for itself or for any other person or to cause detriment to the COMPANY.

  100. The ARTIST must take all reasonable precautions to prevent any unauthorised disclosure of Confidential Information, including the following precautions:

    1. the ARTIST must at all times store all Confidential Information safely and securely;
    2. the ARTIST must immediately notify the COMPANY in writing of any actual, threatened or suspected unauthorised disclosure of any Confidential Information; and
    3. the ARTIST must take all reasonable measures to minimise any unauthorised dissemination of any Confidential Information which is in any way related to or resulting from an act or failure to act by the COMPANY.

  101. The ARTIST must sign the COMPANY’s statutory declaration and certification of return of all confidential information and ASSETS, at the time of termination of their employment and/or this agreement.

  102. All sales, scripts and documentation remains the property of the COMPANY. Intellectual property while you are employed in the COMPANY, becomes the property of the COMPANY and all such information and copies thereof need to be returned to the COMPANY on resignation or termination. Following your resignation or termination, you agree to maintain a sufficient degree of confidentiality and competition; while working for a competitor about market sensitive information, practises and/or Iconic Productions contact database of clients, ads, brochures, scripts, transcripts and any additional intellectual property of Iconic Productions.

    FORCE MAJEURE:
  103. The ARTIST shall not be liable for any delay or failure to perform its obligations if such failure or delay is due to Force Majeure.

  104. The ARTIST shall notify the COMPANY as soon as practical be of any anticipated delay due to Force Majeure. The performance of the ARTIST’s obligations under this Agreement shall be suspended for the period of the delay due to Force Majeure.

  105. If a delay due to Force Majeure exceeds 30 days, the COMPANY may terminate this Agreement immediately on providing notice to the ARTIST. If the COMPANY gives such notice to the ARTIST:
    1. the ARTIST shall refund moneys previously paid by the COMPANY under this Agreement for which no services have been provided

  106. UNREMEDIED BREACH OR DEFAULT:
    The COMPANY may terminate the engagement of the ARTIST and this Agreement in the event the ARTIST is in breach or default of this Agreement (not being a serious or material breach) and fails to correct such breach or default within 14 days of receiving notice specifying such breach or default, or remedy the same.

    TERMINATION WITHOUT NOTICE;
  107. Notwithstanding the preceding subclause, the COMPANY may terminate this Agreement at any time without notice:
    1. if the ARTIST engages in a serious or material breach of this Agreement which in the opinion of the COMPANY cannot be remedied, or cannot foreseeably be remedied within 14 days of such breach or default;
    2. if the ARTIST, being a natural person, dies; or
    3. if the ARTIST ceases or threatens to cease conducting his business activities in the normal manner.

  108. RETURN OF DOCUMENTATION AND ALL ASSETS:
    1. Upon the termination and/or cancellation of this Agreement, for any reason, the ARTIST must leave with the COMPANY all records, books, drawings, note books and other documentation and things including all ASSETS pertaining to the Inventions and/or to the Confidential Information, whether prepared by the ARTIST or any other person, and any Props and other equipment, tools or devices owned by the COMPANY, and any keys and security passes to the Premises, then in the possession of the ARTIST.

    2. The ARTIST must sign the COMPANY’s statutory declaration and certification of return of all confidential information and ASSETS, at the time of termination of their employment and/or this agreement.

  109. WARRANTIES OF CAPACITY – GENERAL WARRANTIES:
    Each party warrants to each other party to this Agreement that
    1. this Agreement creates legal, valid and binding obligations, enforceable against the relevant party in accordance with its terms;
    2. unless otherwise stated, it has not entered into this Agreement in the capacity of a trustee of any trust; and
    3. its officers and representatives described in this Agreement or nominated under this Agreement have the authority to act for and on behalf of it in relation to the matters within their authority under this Agreement, unless the party notifies the other party to the contrary

  110. WARRANTIES OF CAPACITY – POWER OF ATTORNEY
    If an attorney executes this Agreement on behalf of any party, the attorney declares that it has no notice of the revocation of that power of attorney.

  111. GENERAL PROVISIONS
    1. This Agreement constitutes the entire agreement between the parties concerning the matters dealt with pursuant to this Agreement. For the avoidance of doubt, this Agreement supersedes all provisions, correspondence, agreements, warranties, representations, negotiations and understandings with respect to the matters dealt with in this Agreement.

    1. In the interpretation of this Agreement, the documents shall be read in the following order of precedence:
      1. the clauses of this Agreement;
      2. Other related FAQs;
      3. Any Annexures or agreements provided to you by any means.

    2. Where any conflict occurs between the provisions contained in two or more of the documents referred to in clause 111.a., the document lower in the order of precedence shall where possible be read down to resolve such conflict. If the conflict remains incapable of resolution by reading down, the conflicting provisions shall be severed from the document lower in the order of precedence without otherwise diminishing the enforceability of the remaining provisions of that document.

    1. This Agreement may not be changed or modified in any way after it has been signed except in writing signed by or on behalf of both parties.

    1. If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

    1. Neither this Agreement nor any rights or obligations of the Agreement may be assigned or otherwise transferred by either party without the prior written permission of the other.

    1. The failure of the COMPANY to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.

    2. A right created by this Agreement cannot be waived except in writing signed by the party entitled to that right. Delay by a party in exercising a right does not constitute a waiver of that right, nor will a waiver (either wholly or in part) by a party of a right operate as a subsequent waiver of the same right or of any other right of that party.

    1. If this Agreement is terminated for any reason such termination will not affect any accrued rights or liabilities of either party nor will it affect the coming into force or the continuance in force of any provision of this Agreement (in so far as it imposes obligations on the ARTIST) which is expressly or by implication intended to come into force or continue on after the termination.

    1. This Agreement may be executed in any number of counterparts. All counterparts taken together constitute one instrument.

    1. All notices and consents required or permitted to be given under this Agreement must be in writing and given by personal service, pre-paid postage, a facsimile transmission at the addresses of the parties set out in this Agreement or to such other address as either party may designate to the other by written notice. Any such notice will be deemed to have been served when delivered (if delivered by hand) or 48 hours after posting (by prepaid letter) or when on transmission by the sender (if sent by facsimile) or (if sent by email and unless agreed otherwise), when the email enters the recipient’s mail server.

    1. This Agreement is governed by, takes effect and will be construed in accordance with the laws of the State of New South Wales and the parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of that State and courts entitled to hear appeals therefrom.

    2. Any dispute arising pursuant to the terms of this Agreement shall be determined in accordance with the laws of the NSW, Australia and the Courts of the said NSW Australia shall be deemed to be the Courts of appropriate jurisdiction for resolution of all issues arising pursuant to the terms hereof.
    1. ENTIRE AGREEMENT:
    2. PRECEDENCE:
    3. AMENDMENTS:
    4. SEVERABILITY:
    5. ASSIGNMENT:
    6. WAIVER OF CONTRACTUAL RIGHT:
    7. PRESERVATON OF EXISTING RIGHTS:
    8. COUNTERPARTS:
    9. NOTICES:
    10. APPLICABLE LAW & DISPUTES:

2019-08-29 13:52
John Khoury

01. Responsibilities and Duties of Stage Hand / Sound Tech / Production Crew who are Employees of the company.

The information stated below is the duties, agreements, and responsibility of all WORKERs Iconic Productions regardless of whether they are full-time, part-time or casual. The clauses below may be different to your signed agreement. If this occurs, your signed agreement will supersede the exact same clause as displayed herein.  Crew/Stage Hands/Sound Technicians/Production Crew who have signed and agreed to a 1, 3. 5 year exclusive Contract of Engagement/Employment will be legally bound to the contractual terms of the signed contract between parties and where a related clause as displayed below is the same as or of the same likeness of the signed contract, the individual signed contractual exclusive Contract of Engagement/Employment will take precedence.

 

Responsibilities/duties of Actors / Performers who are WORKERs of the company:

Your duties and responsibilities include, but are not limited to the following.

  1. The WORKER will be required to fulfil their duties with respect to the EVENTS as specified subject to any reasonable amendments and modifications to such duties which could be made by the COMPANY during the Term of the contract.

  2. The WORKER will be issued with a login account to access the FAQs of the COMPANY and roster and will be required to regularly check the FAQs and their roster online at a minimum once every two days by logging in to the online server that is hosted by the COMPANY server.

  3. Attend rehearsals, where required per specific role in each EVENT they are allocated and chosen to do prior to their first allocation of a job to an EVENT.
     
  4. Attend regular meetings, conferences where scheduled by the COMPANY.  Meetings and conferences are unpaid and are a requirement to attend.  Meals will be provided to WORKERS.

  5. Inform the COMPANY using the Online Roster Program of days not available, one (1) month in advance.  Where the Online Roster System is not work or under system maintenance the WORKER will be required to use the COMPANY communication server, using their log in account to inform of the unavailability.

  6. Drive and/or travel to and from the designated locations (where required).

  7. Ensure that you are not under the influence of alcohol or drugs prior to arriving at a venue; performing at an event; or during any workable hour or rostered hours of work.

  8. Ensure they arrive before their set call time (it is recommended to always arrive before your start time). It is important to start your work at the same time of your planned and allocated scheduled rosters, call sheets or work shifts.  Changes to your scheduled rosters, call sheets or work shifts require a minimum of 5 days notice to your supervisor and need to be approved.  For urgent changes a minimum of 24 hours notice is required and approval obtained by your supervisor.

  9. Assist the Team Supervisor, Director and/or Stage Manager and/or other colleagues where required.

  10. Maintain all ASSETS including the proper and reasonable care of all items comprising of ASSETS having regard to the standards applied by COMPANY with respect to each EVENT.

  11. Be responsible and present themselves and the brand with, goodwill and good name in the interest of the COMPANY by conducting the EVENTS in accordance with the format approved by the COMPANY and to act professionally at all times with regard to the conduct of themselves in all EVENTS and in the best interest of the COMPANY.

  12. If and where required obtain a gun license and fire safety certification to fulfil their role in the jobs they have elected to undertake.  The cost of the gun license will be at the expense of the COMPANY.  The COMPANY will not renew any licenses where the WORKER has resigned from the COMPANY or the agreement has been terminated.

  13. Ensure they are able to be contacted by landline or mobile telephone or email or slack communications (a desktop and software APP provided by the COMPANY) and connection to a recognised network at all times.

  14. Have an operable mobile phone with SMS, voicemail and email capabilities and have a good understanding of using such technology which is accessible within the network coverage areas.

  15. Respond within 24 hours to confirm their allocated Job via Slack or the Online Roster System or where required by Text Message.  

  16. Reply to all communications received including messages from @slackbot or @Iconic.SlackBot.auto-msg, regardless of the media sent to you within 48 hours of receiving the communication/message. If you are unsure of how to respond to the computer serverbot of @slackbot or @Iconic.SlackBot.auto-msg, refer to the FAQ of How to communicate with SLACKBOT or tell SLACKBOT you have completed a reminder or an activity or task set for you? 

  17. Log into the online Knowledge Base and FAQ for the FAQ Updates on records, instructions and notes.  It is recommended that the WORKER check more than once (1) per day depending on what is occurring, as FAQs and News Updates may be updated regularly.  Where a job is updated, the WORKER will receive communication by a variety of media informing them of the update.  It is a requirement that the WORKER check the updated records, upon receiving the communication to ensure they have the most up to date information regarding the Event Job, Event Notes and or instructions.  It is important that the WORKER reads all the information on a booking order and/or call sheet for the events they are allocated.  It is the responsibility of the WORKER to ensure that they have the most up to date information regarding the job.

  18. Have immediate communication to the COMPANY of all claims, demands, notices and other matters which might from time to time be raised by third parties which have the potential of imposing financial and/or legal liability upon the COMPANY whether or not such liability arises from the conduct of the WORKER.

  19. Perform and fulfil all roles in the jobs rostered on and selected to undertake.  Where an WORKER is unable to complete a job, they must notify the COMPANY 14 days prior to the event date.

  20. Complete the online Job Event Timesheet (JET) or paper version at the completion of each.

  21. Complete a Travel Log where they are driving or travelling in a vehicle owned and/or supplied by the COMPANY and return it according to the guidelines as found on the online Knowledge Base and FAQ.

  22. Must follow and adhere to all duties, tasks and responsibilities as stated in the Knowledge Base and FAQ, this agreement, correspondence by all methods/means or verbally instructed by a member of management employed by the COMPANY.

  23. Complete all other duties as requested by the COMPANY and/or its staff.In consideration for the due performance by the WORKER of the obligations and agreements on the part of The WORKER contained in this Agreement, the COMPANY will pay the WORKER the agreed amount of money as stated herein and will pay the amount by the Payment Process specified Schedule 1, with the following exceptions
    1. Where the WORKER decides to travel on the COMPANY tour bus, no payment will be made to the WORKER for the hours travelled on the tour bus on days where there are no EVENTS scheduled during travelling.  The COMPANY will however still organise and pay the accommodation, meal allowances and incidentals to and for the WORKER.

  24. The WORKER will at all times during the Term duly observe and perform the reasonable directions of the COMPANY with respect to the conduct and performance of each EVENTS and will exercise all due skill and care in carrying out their duties with respect to each EVENTS.

  25. The WORKER will promptly bring to the notice of COMPANY all matters and things which might reasonably need to be known by COMPANY with respect to each EVENTS including any future EVENTS and without limiting the generality. The WORKER will promptly bring to the notice of COMPANY all problems, difficulties, claims, demands, threats or actions against COMPANY.

  26. To the maximum extent permitted by applicable law, in no event shall the COMPANY be liable for any direct, indirect, punitive, incidental, special, consequential damages, in negligence or howsoever, or any damages whatsoever including, without limitation, damages for loss of use to an WORKERS property, or profits, arising out of or in any way connected with this agreement between the WORKER, and the COMPANY, performance in the EVENTS, the provision of or failure to provide services, or for any information, software, products, services and related material obtained or provided by the COMPANY, or otherwise arising out of information provided or obtained by COMPANY as acting on behalf of COMPANY whether based on contract, tort, negligence, strict liability or otherwise, even if the COMPANY or any of its suppliers has been advised of the possibility of damages.  If the WORKER is dissatisfied with any portion of the COMPANY, product listing, content, management, EVENTS or with any of these terms of use, the WORKER’s sole and exclusive remedy is to attempt to resolve this matter solely with the COMPANY or discontinue any arrangement with the COMPANY with a minimum of 4 weeks written notice to the COMPANY.

  27. The COMPANY will during the agreement furnish the WORKER with an itinerary detailing bookings of each EVENTS secured by the COMPANY in which the WORKER will be required to attend and work in.  The process of job allocation to the WORKER will be as described in the FAQ (but may be changed where required).

  28. The WORKER will strictly observe the said itinerary and complete their duties at each selected job that they have been provided and allocated to do.

  29. Nothing herein contained shall prevent the WORKER from undertaking engagements and/or contracts and/or employment with third parties during the agreement provided that that the WORKER offers the COMPANY an exclusive attendance and acceptance of all jobs the WORKER is rostered on a first priority basis and any other engagements, contracts or employment do not adversely affect the WORKER’s capacity to duly and properly fulfil its obligations to the COMPANY pursuant to this Agreement.

  30. The WORKER may not re-schedule an EVENT for any purpose, unless approval is received by the COMPANY.

  31. The WORKER must request approval from the COMPANY before offering their allocated rostered event to another WORKER, providing the other person is an WORKER of the COMPANY.

  32. The WORKER acknowledges that the COMPANY has at the cost and expense of the COMPANY compiled all texts, scripts, documents, advertisements, photos, films, movies, models, equipment, props and other objects which are utilised in the EVENTS from time to time (known herein as the “ASSETS”).  The COMPANY is acknowledged to be the absolute and unqualified proprietor of the ASSETS inclusive of all copyright of the COMPANY attaching to same and the WORKER’s use of the ASSETS is expressly subject to the due observance and performance by the WORKER of its obligations and agreements as specified in this Agreement.

  33. In view of the unique format and specific props, costumes and equipment required to carry out the work, the WORKER may be required to obtain the required licenses to operate and use the ASSETS.  Where this is the case the COMPANY will pay for the WORKER to obtain the license.

  34. The WORKER is required to use the props, costumes and equipment provided by the COMPANY.

  35. The WORKER may not purchase, make, manufacture their own, props, costumes and equipment, unless it is approved in writing by the COMPANY and matches the colour, design and blueprint of the standard stock equipment provided.

  36. The WORKER acknowledges that at any time during the Term the COMPANY may at its discretion alter any one or more of the ASSETS.  Without limiting the generality, the COMPANY may instruct the WORKER to utilise only designated ASSETS in respect of any EVENTS.  The WORKER shall duly observe the directives of the COMPANY with respect to the utilisation and treatment of ASSETS.

  37. The WORKER must return all ASSETS they used at the completion of each event similar to the way they were when given out, to the designated stage team or area.

  38. Where negligence is found to be caused by the WORKER and costs are incurred by the COMPANY for ASSETS that are lost, returned damaged, ruined, dirty, or unclean, these costs will be deducted from the WORKER wages.

  39. Where the WORKER is unable to return the ASSETS within 24 hours, a fee to replace each item lost will be deducted from the WORKER’s wage.

  40. The WORKER will be required to fulfil the set tour for a minimum of 6 months or 50 shows before terminating the agreement or resigning from the position.  Rehearsals are a very costly expense and all WORKERs are required to fulfil the tour requirements as per the set dates of this agreement.  If the WORKER resigns or terminates the agreement prior to 6 months or 50 shows the WORKER acknowledges that financial compensation may not, by itself be an adequate remedy to the COMPANY in the event that the WORKER terminates the agreement early and breaches its obligations and agreements herein the WORKER acknowledges that the COMPANY will seek for an order of monetary damages as compensation for financial loss due to early termination and in order to adequately protect any such breach of obligations and agreements on the part of the WORKER and that the WORKER will be liable for all losses and costs incurred by the COMPANY to replace them and rehearse another person to complete the tour.

  41. Upon termination of this Agreement for any reason, The WORKER shall forthwith deliver to the COMPANY all ASSETS in the possession of the WORKER or, in the case of ASSETS located outside the control of the WORKER, the WORKER will furnish the COMPANY with full particulars of their location including the provision of all necessary authorisations in favour of the COMPANY which may be required for the securing and collection of ASSETS from third parties.  The final termination payment will not be paid until all ASSETS are returned similar to the way they were when given out and at the satisfaction of the COMPANY.

  42. The WORKER acknowledges that the COMPANY has conducted extensive research and has compiled extensive resource materials in developing and producing the EVENTS.  The right of the COMPANY with respect to the ASSETS including without limitation associated intellectual property and copyrights attaching to same, are valuable rights.  The WORKER further acknowledges that financial compensation may not, by itself be an adequate remedy to the COMPANY in the event that the WORKER breaches its obligations and agreements herein. The WORKER acknowledges that the COMPANY may require the remedy of injunctive relief from a Court of Law in order to adequately protect any such breach of obligations and agreements on the part of the WORKER.

  43. The ASSETS and all information of and incidental to the ASSETS are the exclusive property of the COMPANY and the format and content of the EVENTS represents copyright material owned by the COMPANY.  The WORKER will not at any future date without the express written consent of the COMPANY utilise for the purposes of the WORKER and/or for the purposes of any third party the ASSETS and the said copyright material PROVIDED THAT nothing herein contained shall limit the right of the WORKER to utilise information and material which is readily available in the public domain.

  44. The WORKER will not during the Term either directly or indirectly engage in any conduct which shall compete with the business of the COMPANY involving the production and conduct of the EVENTS.

  45. The WORKER will not for a period of five (5) years following the termination or completion of this Agreement directly or indirectly:

    1. Communicate with any third parties who attended a EVENTS or who were scheduled to attend a EVENTS;

    2. Solicit the engagement of an WORKER or any other entity by any third party including any party specified in sub-paragraph (a) hereof;

    3. Engage in any activity which shall be in competition with the COMPANY; within any state of Australia or New Zealand or the United Kingdom or Ireland or the United States of America or Canada or where the COMPANY conducts or conducted an EVENTS immediately prior to any such termination of this Agreement. The provisions of this Clause are intended to protect the goodwill and ASSETS of the COMPANY and accordingly the restrictions and limitations upon the WORKER herein specified shall be applied only for the purpose of preventing the WORKER competing with the COMPANY and thereby unfairly exploiting the good will and ASSETS of the COMPANY.  Nothing herein contained shall be deemed to prevent the WORKER from conducting social and non-commercial contact with the third parties herein before specified or in conducting commercial activities where such activities are not in direct competition with those of the COMPANY.

  46. This Agreement shall be terminated forthwith upon the death of the WORKER or upon the WORKER becoming incapable of performing its duties pursuant to the terms of this Agreement by virtue of illness, injury or other physical or mental incapacity.  In the event of such termination, neither party shall have the right to claim from the other compensation for loss and damage of and incidental to such termination. Nothing herein contained shall be deemed to limit or to otherwise affect the right of either party to claim compensation for any antecedent loss and damage or for loss and damage caused by any deliberate act, fault or neglect on the part of either party in breach of its obligations as set forth in this Agreement.

  47. In the event that WORKER wishes to terminate the Agreement prior to the expiry of the Term (subject to the other clauses in this Agreement) then a minimum of four (4) weeks notice in writing is required to be served upon the COMPANY.

  48. In the event that COMPANY wishes to terminate the Agreement prior to the expiry of the Term then a minimum of two (2) weeks notice in writing is required to be served upon the WORKER.

  49. This Agreement shall be terminated forthwith under any situation where the COMPANY is unable to continue to carry on in the normal course of business due to fire, theft, death of the Proprietor(s) or winding up orders being placed on the COMPANY.

  50. Notices pursuant to the terms of this Agreement shall be deemed to be duly served if delivered by facsimile, pre-paid post, electronic email or personally to the last known address of the parties.

  51. In the course of conducting the EVENTS, the WORKER shall have no authority to incur expenses in the name of and/or on behalf of the COMPANY unless such expenses are otherwise expressly authorised by the COMPANY to incur same.

  52. The COMPANY reserves the right to change/amend or alter clauses within the agreement provided that it is done so, in writing and with two weeks’ notice to the WORKER.

    TRAVELLING / TRANSPORTATION / ACCOMMODATION:

  53. The COMPANY will pay for and provide the following event management, coordination, planning and services to the WORKER for each event the WORKER is rostered to perform at, where the WORKER is required to perform in an event that is 250 or more kilometres from the WORKER's state city capital GPO place of residence. All travel arrangements and decisions will be at the discretion of the COMPANY.
    1. The event management team of the COMPANY will, plan, book and schedule all flights/transport to ensure that the WORKER arrives on time to their events, which includes scheduling and booking flights as requested, making arrangements and managing all travel arrangements with vendors and their support staff.
    2. Coordination & booking of all rentals/hire as approved by the COMPANY for the event.
    3. Coordination & booking of all transportation as approved by the COMPANY for the event.
    4. Coordination & booking of all accommodation needs as approved by the COMPANY for the event

  54. In the event the COMPANY is forced to change the date of a booking, flight, accommodation or related service for an Event, every effort will be made by the COMPANY and its staff to transfer location reservations, and bookings. The WORKER agrees that in the event of any changes, they will accept all changes and indemnify the COMPANY of any loss or inconvenience it may cause to other arrangements and/or engagement the WORKER had.

    Personal Information and Disclosure
  55. In order to deliver the services of travelling, transportation and accommodation to the WORKER and for the purposes set out, the COMPANY may disclose the WORKER’S personal information to organisations outside the COMPANY.  The WORKER’s personal information is disclosed to these organisations only in relation to COMPANY and related companies providing services to the WORKER. These organisations may carry out: customer enquiries; mailing systems; billing and debt-recovery functions; information technology services; marketing, telemarketing and sales services; market research; and web site usage analysis. The COMPANY takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.  In addition, we may disclose the WORKER’s personal information to: authorised representatives or legal advisers (when requested by you to do so); our related companies; our professional advisers, including our accountants, auditors and lawyers; government and regulatory authorities and other organisations, as required or authorised by law; organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (e.g. securitisation); and other telecommunication and information service providers.

  56. Indemnity
    1. All material provided, through the coordination, planning, and booking of reservations and/or schedules is derived from sources believed to be current and accurate as at the date of publication/purchase and is provided in good faith. The COMPANY makes no representation or warranty that any material provided to the WORKER will be accurate, reliable or complete (nor does COMPANY accept any responsibility arising in any way for errors in, or omissions from that material, even if those errors or omissions occur on account of COMPANY negligence).  The COMPANY makes no representations as to the nature, quality or suitability about any or all of the bookings/reservations provided and the WORKER agrees that the WORKER shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular booking.  Nor does the COMPANY make any representation as to the nature or quality of the goods or services provided by the listed businesses and service providers, or as to their suitability for the purposes of persons using the details. The COMPANY shall have no liability, in negligence or howsoever, for any loss, damage, liability or inconvenience suffered by the WORKER or any other person as a result of their use of the details.  Any person proposing to use or rely on any of the contact details should first satisfy themselves of the currency and accuracy of those details and any other information displayed on documentation/reservations received.  The COMPANY will not be liable, in negligence or howsoever, for loss, damage, liability or inconvenience suffered by the WORKER or any other person resulting from any action or decision by the WORKER in reliance upon the information provided by email, fax or post or any propagation of computer worms, virus, internet access difficulties, malfunction in equipment or software, interruption, communications failure or delay in operation.

    2. The COMPANY and its agents act only on behalf of the WORKER and upon the express condition that the COMPANY shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party, which is to or does supply any goods or services.). Without limiting the foregoing, The COMPANY does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. The COMPANY is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the vendor and/or the WORKER.

    3. Occasionally, it may be necessary to alter or amend itineraries. This may be due to road, weather and other operational needs prevailing at the time, and is always made in the best interests of the WORKER’s comfort.  Any personal expenses incurred by the WORKER as a result of any delay, alteration or curtailment of any tour, booking and/or reservation whether caused by mechanical defect, strikes or any other cause are the responsibility of the vendor (we strongly recommend all WORKER take out Travel Insurance, at their own expense).

  57. Bookings / Schedules / Itinerates / Reservations:
    1. No airplane or flight travel will be provided under 250 kilometres, or when the WORKER decides to arrive or leave from an event or tour earlier or later than the designated tour dates.  Where an WORKER is allocated to perform at an event for 1 day only, no accommodation will be provided.

    2. All additional charges that are incurred by the WORKER that are not shown on the airfare confirmation, will be at the expense of the WORKER.

    3. Any additional charges for excess baggage will be at the cost of the WORKER and will be required to be paid at the AIRPORT upon departure.

    4. The WORKER must arrive at the airport no less than required set time by the airline before departure.  If the WORKER misses their allocated flight, is late, does not show up or is removed from the airport for any reason, other than a medical reason, the WORKER will be required to pay for the total amount of the airfare and any additional charges to the COMPANY.  The amount will be deducted from the WORKER’s wage.

    5. The WORKER is responsible for reading and understanding the terms and conditions of the airline booked and is responsible for their own actions on the plane.

    1. No accommodation will be provided under 250 kilometres, or when the WORKER decides to arrive or leave from an event or tour earlier or later than the designated tour dates.  Where an WORKER is allocated to perform at an event for 1 day only, no accommodation will be provided.

    2. All additional charges, late fees, mini-bar expenses or damages to the hotel room or accommodation will be at the expense of the WORKER.

    3. The WORKER is responsible in ensuring they adhere to all state and federal laws with regards to housing a person under the age of 18 in an accommodation location that has been booked.

    4. At the discretion of the COMPANY accommodation booked may be AIRBNB rooms, AIRBNB business account entire homes (where an allocated room in the entire house is provided to the WORKER), single hotel rooms, serviced apartments with separate individual bedrooms or twin share or multiple separate beds in one room.  In the event that twin share or multiple separate beds in one room housing is booked, the COMPANY will ensure that all male WORKERS are housed together and all female WORKERS are housed together and separately from the male WORKERS, but may be in the same accommodation/house/

    5. The accommodation booked for the WORKER may be at minimum 2 stars dependant on the location of the event or the financial cost to the COMPANY.

    6. If the WORKER does not show up, does not check in or cancels the accommodation booking, the WORKER will be required to pay for all charges, services fees, administration or cancellation charges the COMPANY has incurred and/or charged.  The amount will be deducted from the WORKER’s wage.

    7. Some accommodation providers require a credit card imprint or equivalent at check-in to cover incidental charges. The WORKER registering at check-in will be required to provide a personal credit card for these incidental charges, however should not be expected to pay for the room.  In the event the accommodation provider charges the WORKER for a room, already organized and approved by the COMPANY, the WORKER must immediately contact the COMPANY to inform them of this.  The COMPANY will reimburse the WORKER upon receipt of the payment.

    8. The WORKER will be responsible for reading and abiding by the terms and conditions of the accommodation provider.

    1. Where applicable and approved by the COMPANY, an WORKER may be provided a vehicle in the rental class the COMPANY has booked (or a comparable vehicle if a vehicle in that class is unavailable) for the period of time stated on the rental agreement or confirmation.

    2. As most rental car companies require a VISA/MASTERCARD to collect the rental car, the WORKER will be required to use their personal credit card or VISA/MASTERCARD Debit Card to collect the car.

    3. If the WORKER does not show up, is late, does not check in, does not collect the rental car or cancels the rental car reservation, the WORKER will be required to pay for all charges, services fees, administration or cancellation charges the COMPANY has incurred and/or charged.  The amount will be deducted from the WORKER’s wage.  The WORKER will then be required to make their own way to the required location at their own expense and indemnify the COMPANY of all liabilities and any costs and charges the WORKER incurred.

    4. The WORKER should not leave the location of the vehicle rented without inspecting the vehicle and ensuring it is in the condition shown in the Vehicle Details and Conditions Report. The WORKER should report any differences immediately to the staff at the car rental pick-up location. The WORKER should also make sure they have any equipment that has been requested. Damages to the car will be the responsibility of the WORKER who is the nominated driver and expenses incurred will be the responsibility of WORKER.

    5. If the total charges that are paid at the end of the rental is more than the Estimated Rental Charges, as indicated on the confirmation sheet, the difference will be required to be paid for by the WORKER.

    6. The hiring of any equipment such as child seats, GPS (satellite navigation) units, trolleys, boxes or mining equipment will be at the expense of the WORKER, unless approved in writing by the COMPANY.

    7. The cost of fuel, will be at the expense of the COMPANY.  If the vehicle is returned to the rental location without a full tank, the cost charged by the rental company to the COMPANY will be required to be paid for by the WORKER.

    8. The cost of purchasing collision damage waiver protection will be at the expense of the WORKER.

    9. The fee, which is often called a Premium Location Surcharge (PLS), from certain locations such as airports will be paid for by the COMPANY.

    10. The credit card fee, if applicable will be paid for by the COMPANY.  Credit card fees incurred by additional charges that the WORKER incurred will be at the expense of the WORKER.

    11. The fee for returning a vehicle at a location other than where it was picked up, will be paid for by the COMPANY, as long as the COMPANY has approved the other location in writing.

    12. The fee to cover any additional drivers, will be at the expense of the WORKER, unless approved in writing by the COMPANY.

    13. The fee to compensate the rental company for loss of rental income if the vehicle is returned before the agreed time, will be at the expense of the WORKER.

    14. Excess kilometres charges will be at the expense of WORKER, unless approved in writing by the COMPANY.

    15. Traffic, parking fines, Toll road fees and fines and all administration incurred during the period of the rental will be at the expense of the WORKER.  The COMPANY recommends that no toll roads are taken at any time during the use of a rental or hired car for the purpose of an EVENT.

    16. The cost of repair to or replacement of the vehicle or any items supplied with it such as keys, tyre change equipment or E-Toll tags, or other property damaged, and any costs associated with repair or replacement of the vehicle, items or property will be at the expense of the WORKER.

    17. Charges to cover the rental income that is reasonably consider to have been lost if the damage to or loss of the vehicle means that rental company loses the opportunity to hire it out to someone else will be at the expense of the WORKER.

    18. The cost of repair to or replacement of damaged or lost equipment, and any costs associated with repair or replacement will be at the expense of the WORKER.

    19. Charges for professional cleaning of the vehicle where the condition of the vehicle requires a special clean (e.g. as a result of food, drink and other stains and marks, animal fur, mud and dirt and smoke damage (including damage caused by tobacco products)) will be at the expense of the WORKER.

    20. Towing costs if the vehicle needs to be towed from a remote or sparsely populated area will be at the WORKER, unless approved in writing by the COMPANY.

    21. Additional rental charges if the vehicle is not returned on time, will be at the expense of the WORKER. Grace periods are often offered by rental companies and the WORKER is responsible for checking what this may be.

    22. The WORKER must sign the rental agreement prior to driving the rental car and is responsible for ensuring they read and understand the terms and conditions of the rental company.

    1. The COMPANY and its staff reserve the right to select the most affordable, flight, airport seating and features, including excess baggage, location convenient accommodation or car rental location when coordinating, planning and booking such services for and on behalf of the WORKER.  The WORKER agrees to accept all reservations and bookings completed by the event management team of the COMPANY.

    2. The COMPANY and its staff will be the sole decision maker as to the choice of airline, hired/rental car, location and accommodation housing and changes to any reservations or bookings by the COMPANY and under no circumstances can an alteration be made by the WORKER, without the written approval of the COMPANY.  Where the COMPANY does not approve or consent to changes being made and the WORKER makes their own arrangements all costs incurred by the WORKER will be at the WORKER’s expense and all costs incurred to the COMPANY for the changes will be required to be paid back by the WORKER to the COMPANY, by deducting it from the WORKER’s wages.

    3. Where the WORKER requests to reside with a family or friend in a family or friend’s house, travel in a family or friend’s car to a location and/or event the COMPANY will not arrange any travel, accommodation services for the WORKER and the WORKER agrees that they will not be paid any related allowances where this occurs.  In the event the COMPANY has planned, booked, scheduled and paid for reservations for the WORKER and the WORKER is found to have organised or resided with a family or friend in a family or friends house, and/or travelled in a family or friend’s car to a location and/or event, the COMPANY will deduct the costs incurred for the entire cost of the booking/reservations from the WORKER.

    4. In the course of attending a reservation, the WORKER shall have no authority to incur expenses in the name of and/or on behalf of the COMPANY unless such expenses are otherwise expressly authorised by the COMPANY to incur same.

    5. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited: the COMPANY will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with accommodation location, airline, and/or rental company that has been organized by the COMPANY for the WORKER.  The COMPANY makes no warranty or representation as to suitability of any product or service booked.

    6. The WORKER is responsible for reading and understanding the terms and conditions of each vendor for all booked schedules, and reservations and is responsible for adhering to the vendor's terms and conditions

    7. Airplane / Flight Travel:
    8. Accommodation:
    9. Car Rental/Hire:
  58. The WORKER will be required to use either their own or suitable transportation of their choice to travel to and from the allocated locations, and/or the allocated EVENTS and/or job.

  59. Where the WORKER is required to travel to and from an event which is in excess of 250 kilometres from the WORKERs CBD GPO, the WORKER will receive all related meal and travel allowances where applicable.

  60. At the discretion of the COMPANY a registered and comprehensively insured Commercial Vehicle may be provided to travel to and from locations.  Where this occurs the WORKER is required to be ready by the set call times at the organised and designated pickup point.  If an WORKER is not at the designated pick up location or is late, the WORKER will be required to make their own way to the required location at their expense.

  61. WORKER’s are not allowed to request to be dropped off or collected from their place of residence, airport, allocated area, the allocated EVENTS and/or job and must follow the call sheet where issued.

  62. Where the COMPANY supplies a rental vehicle or a registered and comprehensively insured Commercial Vehicle to the WORKER, the vehicle provided cannot be used for private use under any circumstances.

  63. Where the COMPANY supplies a registered and comprehensively insured Commercial Vehicle to the WORKERs, the WORKER is responsible and liable during the period of time the WORKER is using the vehicle, for the following items but not limited to: all damages to the vehicle, costs of repairs, traffic, parking and road infringement notices.

  64. Where the COMPANY supplies a rental vehicle or the COMPANY’s registered and comprehensively insured Commercial Vehicle to the WORKER and that vehicle is involved in an accident or the vehicle is damaged, the WORKER will be deemed to be responsible for any insurance excess and/or costs of repairs necessary (whichever is the greater amount) as a result of that accident if the WORKER is responsible for that accident.

    TRAVEL and PURCHASE REWARDS POINTS and/or FREQUENT FLYER POINTS:

  65. Where the WORKER is required or authorised to make purchases on behalf of the COMPANY, for COMPANY related purchases or transactions using a COMPANY issued card where the WORKER uses their own card and is reimbursed for the purchase by the COMPANY, the WORKER cannot accept rewards or points using their own personal card or personal use when such reward points are earned from the purchase of goods or services for the COMPANY.

  66. Where the WORKER has been found to use their own personal card the accumulation and redemption of such points for personal use would be deemed as fraud and the WORKER would be required to reimburse the COMPANY one Australia dollar ($1.00 AUD per the currency of the purchase) per point fraudulently accumulated at the time of the transaction and will be forwarded to the local police for prosecution.

  67. Where the WORKER is provided with company REWARDS CARD or QANTAS FREQUENT FLYER CARD, the WORKER is required to use the provided card to obtain the required REWARDS POINTS.

  68. All REWARD POINTS accrued when such reward points are earned from the purchase of goods or services for the COMPANY using a COMPANY provided card or where the COMPANY has reimbursed the WORKER using their own personal card is the exclusive owned by and the property of the COMPANY at all times.

    FILM / AUDIO / VISUAL / PHOTOGRAPH RELEASE:

  69. The WORKER irrevocably, consents, authorises and grants a non-exclusive licence and permission to the COMPANY and the Producers/Directors of the COMPANY, which includes its successors and assign them the right to having the WORKER being filmed, photographed, recorded, simulcast or broadcast (‘ARTWORK”) from a theatre or other place of entertainment during the course of such entertainment owned, operated or managed by the COMPANY (known herein as EVENTS); the right to create/draft/design/use/edit the ARTWORK into video, video clips, sketches, illustrations, paintings, images, photographs, cgi, vfx, sfx and other related work for the purpose of advertisement, programming, filming and/or TVC, and/or other visual reproductions (“PROMOTIONAL MATERIAL”) which may include other artwork and material; the right to use and to license others (where applicable) to use the ARTWORK and the PROMOTIONAL MATERIAL in all media throughout Australia and the world including for the purposes of recordings, publicity, advertising, sales, and promotion of the EVENTS (“PERMITTED PURPOSE”).

  70. Subject to the Moral rights of the WORKER, the COMPANY shall have the exclusive right to Use the WORKERs Name and Likeness, by any present or future methods or means, and to Use and authorize others to Use the WORKERs Name and Likeness for and in connection with the PROMOTIONAL MATERIAL, the soundtrack (including a soundtrack album), trailers, and documentary and/or "making of" productions, and all advertising (including the WORKERs Name and Likeness on sleeves, jackets and other packaging for soundtrack albums, video cassettes, videodiscs, compact discs, DVDs, written publications and the like), merchandising, commercial tie-ups, publicity, and other means of exploitation of any and all rights pertaining to the EVENTS and PROMOTIONAL MATERIAL and any element thereof.

  71. The WORKER indemnifies the COMPANY from any monetary compensations, reimbursements, and payments for use of the ARTWORK and PROMOTIONAL MATERIAL and acknowledge and agree that they release and waive their right now or hereafter to request or receive royalties, payments, compensation or other financial gain from the COMPANY based on the use of the ARTWORK, the PROMOTIONAL MATERIAL for its PERMITTED PURPOSE.

  72. The WORKER further releases the COMPANY from any infringement or violation of personal and/or property rights of any sort whatsoever based upon the use of the ARTWORK and the PROMOTIONAL MATERIAL.

  73. The WORKER acknowledges and agrees that the COMPANY will own any and all rights in and to all literary works, dramatic works, artistic works and musical works arising from or in connection with the ARTWORK, the EVENTS, the PROMOTIONAL MATERIAL, including all files, illustrations, drawings, sketches, images, video, video clips, animation, cgi, vfx, sfx, documents and other related work at the completion of all PERMITTED PURPOSES, but not limited to the Copyright therein, and all renewals, extensions or reversions of Copyright now or hereafter provided, and the Producer shall be deemed the author thereof.

  74. The WORKER acknowledges and agrees that all ARTWORK can be used by the WORKER for personal home use and/or reference material and/or for curriculum vitae / work portfolio purposes but cannot be used for commercial purposes, advertising, promotion, exhibition, and exploitation of the EVENTS and/or the Live Performance Recordings or re-recording by any method or device now known or hereafter devised in which the same may be used, and/or incorporated and/or exhibited and/or exploited.  The WORKER further acknowledges that they would be required to send a written request either by email or post to the COMPANY, asking for a copy of the ARTWORK or PROMOTIONAL MATERIAL.  In addition no item relating to the ARTWORK or PROMOTIONAL MATERIAL can be used on any other project or production not approved or relating to the EVENTS, or without the expressed written permission of the COMPANY and/or COMPANY.

  75. The WORKER must provide, within 48 hours, to the COMPANY all unmodified and original ARTWORK, that they may have taken or asked another person to take of the EVENTS at any time during the course of the contract.

  76. The WORKER further acknowledge that the COMPANY are not obliged to use the ARTWORK.

    PROPS AND SCRIPTS:
    Except with the prior written consent of the COMPANY (which consent shall not be unreasonably withheld), in the WORKER’s provision of the Services of an WORKER

  77. Must not make any changes whatsoever to the Works or to any Booked Show, either in whole or in part; and

  78. In connection with the performance or presentation of a Booked Show, the WORKER:

    1. Must not lease, purchase or otherwise obtain any Props; and

    2. Must not use any Props other than Approved Props

  79. WARRANTIES AND INDEMNITIES:
    1. The Services must be provided by the WORKER in a proper and workmanlike manner and in compliance with the reasonable direction of the COMPANY, to any applicable COMPANY standards.

    2. The WORKER warrants that no literary or other works employed or created by the WORKER in the provision of the Services infringe any copyright, obligation of confidentiality, patent or other right of property belonging to or benefiting any third party.

    3. In the event that in the provision of the Services either warranty is broken by the WORKER, the WORKER, upon requests being made by the COMPANY, shall resupply the Services to remedy such breach and at no charge to the COMPANY. Such remedy to the COMPANY is without prejudice to any other right or remedy to which the COMPANY may be entitled, whether at law, in equity or otherwise.

    4. The WORKER indemnifies, and keeps indemnified, the COMPANY from and against any Claim of any kind (including legal costs and disbursements in defending or settling the claim giving rise to same) however suffered or incurred by the COMPANY by virtue of the provision of the Services or any breach of this Agreement by the WORKER.

    5. The indemnity contained in the whole agreement extends (without limiting the generality of the foregoing) to any costs, damages, loss or liability (including legal costs and disbursements in defending or settling the claim giving rise to the same) incurred by the COMPANY or its Associates by virtue of any injury or disability suffered by any Staff or by any WORKER or contractor of the COMPANY, arising by whatever legal theory (whether statutory, tortious or otherwise).

  80. INTELLECTUAL PROPERTY:
    1. mmediately inform the COMPANY of any matter which may come to its notice during the operation of this Agreement which may be of interest or importance or use to the COMPANY; and
    2. immediately communicate to the COMPANY any proposals or suggestions occurring to him during the Term which may be of service for the COMPANY.

    1. register or otherwise protect the Inventions; and
    2. perfect the assignment required by this clause

    1. The WORKER acknowledges and agrees that as at the Start Date the COMPANY holds all intellectual property rights in and to the Works.

    2. The WORKER will:-
    3. Any discovery, design, invention, idea, concept, technique, document, secret process or improvement in procedure conceived, made, developed or discovered by the WORKER in the course of providing services under this Agreement (whether alone or with any other person) which is capable of being used or adapted for use in connection with the activities of the COMPANY (the “Inventions”) must immediately be disclosed to the COMPANY, whether or not the Inventions are capable of being protected by copyright, letters patent, registered design or other protection.

    4. All Inventions will be part of the Confidential Information, and the WORKER assigns or, to the extent necessary, will assign its entire right, title and interest in and to the Inventions (and any intellectual property protection obtained in respect of the Inventions) to the COMPANY as the COMPANY may nominate for the purpose.

    5. The WORKER will at the expense of the Company execute all documents and do and execute all such further acts, matters and things as may be necessary or reasonable to:-
    6. Whenever required to do so, and at the expense of the Company, the WORKER will apply or join in applying for letters patent or any other intellectual property protection reasonably determined by the COMPANY in Australia or in any other part of the world for any Invention conceived, made, documented, developed or discovered by the WORKER in the course of providing services under this Agreement. The WORKER will execute all instruments and do all things necessary to apply for such protection and to assign the benefit of that protection to the COMPANY or its nominee.

    7. Nothing in this Agreement affects the Moral Rights in any works, items, materials or information supplied pursuant to this Agreement.

  81. CANCELLATION OF AN EVENT OR JOB/DUTIES NOT COMPLETED BY THE WORKER:
    1. Should the WORKER not complete the Term of this agreement then the cost of all car rentals, accommodation and airfare and any related travel expenses paid by COMPANY will be required to be paid back to COMPANY.  This sum may be deducted by the WORKERS wages but may be waived in the event of extraordinary circumstances.

    2. Where the monies owed cannot be deducted from the WORKER wages an Invoice will be issued to the WORKER and payment will be due within 30 days of receipt of the Tax Invoice.

    3. If the WORKER loses their driver’s license, it will be their responsibility to ensure that they can attend the selected work. This Agreement shall be terminated immediately and forthwith upon the loss of a motor vehicle driver’s licence, cancellation of a job for a period of more than 5 days (without prior consent or authorisation from the COMPANY) or non-compliance of the duties of the WORKER contained herein.

  82. CONFIDENTIALITY:
    1. use the Confidential Information for any purpose other than for the benefit of the COMPANY during or after the Term;
    2. remove the Confidential Information from the Premises of the COMPANY without the written consent of the COMPANY;
    3. for whatever reason, either for itself or any third party, appropriate, copy, memorise or in any manner reproduce any of the Confidential Information.

    1. the WORKER must at all times store all Confidential Information safely and securely;
    2. the WORKER must immediately notify the COMPANY in writing of any actual, threatened or suspected unauthorised disclosure of any Confidential Information; and
    3. the WORKER must take all reasonable measures to minimise any unauthorised dissemination of any Confidential Information which is in any way related to or resulting from an act or failure to act by the COMPANY.

    1. The WORKER agrees that during the course of this Agreement he may become acquainted with or have access to Confidential Information. The WORKER during and after the Term must maintain the Confidential Information confidential and prevent its unauthorised disclosure to or use by any other person, firm or company, unless prior written authorisation is obtained from the COMPANY.

    2. The WORKER agrees that it must not:-
    3. The WORKER agrees to return any or all of the Confidential Information howsoever embodied on the request of the COMPANY.

    4. The WORKER agrees that it must not, both during or after the Term for whatever reason, make improper use of the Confidential Information acquired by virtue of this Agreement, to gain directly or indirectly, an advantage for itself or for any other person or to cause detriment to the COMPANY.

    5. The WORKER must take all reasonable precautions to prevent any unauthorised disclosure of Confidential Information, including the following precautions:-
    6. The WORKER must sign the COMPANY’s statutory declaration and certification of return of all confidential information and ASSETS, at the time of termination of their employment and/or this agreement.

    7. All sales, scripts and documentation remains the property of the COMPANY. Intellectual property while you are employed in the COMPANY, becomes the property of the COMPANY and all such information and copies thereof need to be returned to the COMPANY on resignation or termination. Following your resignation or termination, you agree to maintain a sufficient degree of confidentiality and competition; while working for a competitor about market sensitive information, practises and/or Iconic Productions contact database of clients, ads, brochures, scripts, transcripts and any additional intellectual property of Iconic Productions.

  83. FORCE MAJEURE:
    1. the WORKER shall refund moneys previously paid by the COMPANY under this Agreement for which no services have been provided.

    1. The WORKER shall not be liable for any delay or failure to perform its obligations if such failure or delay is due to Force Majeure.

    2. The WORKER shall notify the COMPANY as soon as practical be of any anticipated delay due to Force Majeure. The performance of the WORKER’s obligations under this Agreement shall be suspended for the period of the delay due to Force Majeure.

    3. If a delay due to Force Majeure exceeds 30 days, the COMPANY may terminate this Agreement immediately on providing notice to the WORKER. If the COMPANY gives such notice to the WORKER:-
  84. UNREMEDIED BREACH OR DEFAULT:
    The COMPANY may terminate the engagement of the WORKER and this Agreement in the event the WORKER is in breach or default of this Agreement (not being a serious or material breach) and fails to correct such breach or default within 14 days of receiving notice specifying such breach or default, or remedy the same.

  85. TERMINATION WITHOUT NOTICE:
    Notwithstanding the preceding subclause, the COMPANY may terminate this Agreement at any time without notice:-
    1. if the WORKER engages in a serious or material breach of this Agreement which in the opinion of the COMPANY cannot be remedied, or cannot foreseeably be remedied within 14 days of such breach or default;
    2. if the WORKER, being a natural person, dies; or
    3. if the WORKER ceases or threatens to cease conducting his business activities in the normal manner

  86. RETURN OF DOCUMENTATION AND ALL ASSETS:
    1. Upon the termination and/or cancellation of this Agreement, for any reason, the WORKER must leave with the COMPANY all records, books, drawings, note books and other documentation and things including all ASSETS pertaining to the Inventions and/or to the Confidential Information, whether prepared by the WORKER or any other person, and any Props and other equipment, tools or devices owned by the COMPANY, and any keys and security passes to the Premises, then in the possession of the WORKER.

    2. The WORKER must sign the COMPANY’s statutory declaration and certification of return of all confidential information and ASSETS, at the time of termination of their employment and/or this agreement.

  87. WARRANTIES OF CAPACITY – GENERAL WARRANTIES:
    Each party warrants to each other party to this Agreement that:
    1. this Agreement creates legal, valid and binding obligations, enforceable against the relevant party in accordance with its terms;
    2. unless otherwise stated, it has not entered into this Agreement in the capacity of a trustee of any trust; and
    3. its officers and representatives described in this Agreement or nominated under this Agreement have the authority to act for and on behalf of it in relation to the matters within their authority under this Agreement, unless the party notifies the other party to the contrary.

  88. WARRANTIES OF CAPACITY – POWER OF ATTORNEY:
    If an attorney executes this Agreement on behalf of any party, the attorney declares that it has no notice of the revocation of that power of attorney.

  89. GENERAL PROVISIONS
    1. This Agreement constitutes the entire agreement between the parties concerning the matters dealt with pursuant to this Agreement. For the avoidance of doubt, this Agreement supersedes all provisions, correspondence, agreements, warranties, representations, negotiations and understandings with respect to the matters dealt with in this Agreement.

    1. In the interpretation of this Agreement, the documents shall be read in the following order of precedence:
      1. the clauses of this Agreement;
      2. Other related FAQs;
      3. Any Annexures or agreements provided to you by any means.

    2. Where any conflict occurs between the provisions contained in two or more of the documents referred to in clause 111.a., the document lower in the order of precedence shall where possible be read down to resolve such conflict. If the conflict remains incapable of resolution by reading down, the conflicting provisions shall be severed from the document lower in the order of precedence without otherwise diminishing the enforceability of the remaining provisions of that document.

    1. This Agreement may not be changed or modified in any way after it has been signed except in writing signed by or on behalf of both parties.

    1. If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

    1. Neither this Agreement nor any rights or obligations of the Agreement may be assigned or otherwise transferred by either party without the prior written permission of the other.

    1. The failure of the COMPANY to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.

    2. A right created by this Agreement cannot be waived except in writing signed by the party entitled to that right. Delay by a party in exercising a right does not constitute a waiver of that right, nor will a waiver (either wholly or in part) by a party of a right operate as a subsequent waiver of the same right or of any other right of that party.

    1. If this Agreement is terminated for any reason such termination will not affect any accrued rights or liabilities of either party nor will it affect the coming into force or the continuance in force of any provision of this Agreement (in so far as it imposes obligations on the WORKER) which is expressly or by implication intended to come into force or continue on after the termination.

    1. This Agreement may be executed in any number of counterparts. All counterparts taken together constitute one instrument.

    1. All notices and consents required or permitted to be given under this Agreement must be in writing and given by personal service, pre-paid postage, a facsimile transmission at the addresses of the parties set out in this Agreement or to such other address as either party may designate to the other by written notice. Any such notice will be deemed to have been served when delivered (if delivered by hand) or 48 hours after posting (by prepaid letter) or when on transmission by the sender (if sent by facsimile) or (if sent by email and unless agreed otherwise), when the email enters the recipient’s mail server.

    1. This Agreement is governed by, takes effect and will be construed in accordance with the laws of the State of New South Wales and the parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of that State and courts entitled to hear appeals therefrom.

    2. Any dispute arising pursuant to the terms of this Agreement shall be determined in accordance with the laws of the NSW, Australia and the Courts of the said NSW Australia shall be deemed to be the Courts of appropriate jurisdiction for resolution of all issues arising pursuant to the terms hereof.
    1. ENTIRE AGREEMENT:
    2. PRECEDENCE:
    3. AMENDMENTS:
    4. SEVERABILITY:
    5. ASSIGNMENT:
    6. WAIVER OF CONTRACTUAL RIGHT:
    7. PRESERVATON OF EXISTING RIGHTS:
    8. COUNTERPARTS:
    9. NOTICES:
    10. APPLICABLE LAW & DISPUTES:

2019-08-29 13:56
John Khoury

01. COMPANY CREDIT CARD / COMPANY CREDIT MONEY CARD USAGE POLICY

COMPANY CREDIT CARD / COMPANY CREDIT MONEY CARD

REF:       CERTIFICATION FROM WORKER CONFIRMING THE USAGE POLICY AND TERMS AND CONDITIONS OF HOLDING AND USING A COMPANY CREDIT MONEY CARD “Assets / The Material” owned by Iconic Performances™, it associates, successors and affiliations.

Iconic Performances Pty Ltd (“Company”) will issue COMPANY CREDIT CARD / COMPANY CREDIT MONEY CARD (“Assets”) to certain workers for use in their jobs. This policy and agreement sets out the acceptable and unacceptable uses of such credit cards.

 

  1. Use of company-issued ASSETs cards is a privilege that the Company may withdraw at any time, with or without cause.  Upon an WORKER’s termination of employment/agreement or contract at the Company, all cards must be returned to the Company’s address as stated.

  2. The WORKER in possession of the company ASSETs card is solely responsible for all purchases on the card and for ensuring that the card is not used by unauthorized personnel.  Card numbers may not be distributed and should not be saved in online accounts.

  3. Any company ASSETs card the COMPANY has issued to an WORKER must be used for business purposes only, and for purposes in conjunction with the WORKER’s job duties. WORKER’s with such credit cards shall not use them for any non-business purpose. Non-business purchases are considered any purchases that are not for the benefit of the Company or have not been approved by the COMPANY to be purchased.

  4. Business-related purchases/expenses, while on Company approved business travel, may be purchased on the company ASSETs card as long as these purchases are consistent with the Company’s travel and expense reimbursement policy and the enterprise/employment agreement and/or contract. Approved purchases/expenses that do not require prior authorisation are:
    1. Fuel for company vehicle or a rental car as organised by the COMPANY.
    2. Food (meal allowances) where prior permitted and are consistent with company travel and expense policy.
    3. Fee for Accommodation or lodging if stated on the related call sheet.

  5. All other purchases excluding those mentioned in clause 4.1, 4.2 and 4.3, in any currency, in the amount of $1.00 or above must be approved prior to purchase. The WORKER must submit the purchase request in writing on the COMPANY slack communication server to the appropriate finance personnel and/or department or other supervisor or department – as required and receive approval via the COMPANY slack communication server before making the purchase. The WORKER should attach a copy of the purchase approval to the receipt and submit them together when submitting the receipt to appropriate finance personnel and/or department or other supervisor or department – as required.

  6. The WORKER in possession of the company ASSETs card is responsible for receiving, printing, and retaining all receipts related to purchases made on the company ASSETs card. If a receipt is lost, a written description of the items and cost of the purchase must be maintained and submitted in the same manner in which a receipt would be maintained and submitted within 48 hours.  If this is not adhere to, the purchase price of the goods will be charged back to the WORKER and/or deducted from the WORKER’s wages or invoice.

  7. Receipts need to be turned into the appropriate finance personnel and/or department or other supervisor or department – as required within one week of the date of purchase. All receipts should be labelled (on the back of the receipt or on any white space of the receipt, as long as it does not cover any part of the printed part of the receipt) with a description of what the purchase was for to ensure proper accounting of the purchase. Any receipts for meals or entertainment must be attached to a paper that clearly indicates the names of all persons attending the meal or entertainment and the business purpose of such event.

  8. If the WORKER uses a company ASSETs card for a personal purchase in violation of this policy, the cost of such purchase(s) will be considered an advance of future wages payable to that WORKER, and will be deducted in full from the WORKER’s next wages/invoice. Any remaining balance will be deducted from subsequent wages/invoice until the wage advance is fully repaid. These deductions may take the WORKER’s wages/invoice below minimum wage for the pay period(s) in question.  Furthermore disciplinary action will take place and termination of the WORKER’s agreement/contract will be considered and legal or police action may be taken.

  9. If the WORKER uses a company ASSETs card for a non-personal purchase and does not comply with clause 4. and clause 5. that is not within the scope of the WORKER’s duties or the WORKER’s authorisation to make business-related purchases, the cost of such purchase(s) will be the financial responsibility of that WORKER unless otherwise expressed in writing or using the COMPANY’s slack communication server by those authorised within the COMPANY’s finance personnel and/or department or other supervisor. The WORKER will be expected to reimburse the Company via deductions from wages/invoice until the unauthorised amount is fully repaid.

  10. In addition to financial responsibility and liability for wage deductions, any purchases the WORKER makes with a company ASSETs card in violation of this policy will result in disciplinary action, legal proceedings, possible police investigation, and prosecution and up to and possibly including termination of employment/contract/agreement.

  11. This schedule will remain in effect as long as WORKER has a company ASSETs card or until a new policy has been issued and which clearly indicates that it is intended to be a replacement of this policy.

  12. The WORKER acknowledges that they have read schedule 3 company ASSETs card policy, and understand that they are responsible for complying with the policy rules.

  13. The WORKER understands that violation of such policy may result in consequences including cancellation of their company ASSETs card or termination of their employment/agreement/contract.

  14. The WORKER further acknowledges that they understand that if they make any personal purchases in violation of this policy, the amount of such purchases is an advance of future wages/invoice payable to them, that the Company will deduct that amount from their next payroll, and that if there is a balance remaining after such deduction, the Company will deduct the balance of the wage advance from my future wages until the amount is repaid in full. Such deductions may take their wages/invoice below minimum wage for the work week(s) in question.

  15. The WORKER further agrees that if they make any non-personal transactions in violation of the policy in question, they are financially responsible for any such expenses and agree to reimburse the Company via wage/invoice deductions until the unauthorised amounts are fully repaid. Such deductions are in the amount of the unauthorised purchases.

  16. The WORKER acknowledges and understands that if “Asset / The Material” is found to be in their possession, uploaded on any public domain, social media platform, internet webpage or shown externally after signing this agreement, without any reasonable and valid reason in accordance with the signed Agreement, they will be in breach of the agreement and the Corporations Act of 2001 in NSW Australia and can be prosecuted to the full extent of the law for loss of income, damages and illegal use of property and confidential information.

 

When you receive the Company Credit Card you will be required to complete the Authority to Access and Usage Policy of Travel Credit Card issued or provided by Iconic Productions and Iconic Performances to an WORKER or CONTRACTOR of the COMPANY. Click on the link below.
https://www.jotform.com/iconicperformances/credit-card-usage-and-certification

2018-01-19 12:26
John Khoury

Knowledge Base, Company Policy, Procedures and FAQs read and confirmation required by employees and contractors

All Employees and Contractors are required to read and confirm that they have read and understand the company policy, procedures, documents and FAQs on the company server.

The purpose of this form Policy is to establish on reasonable grounds that the employee/contractor have read all the related company documents, agreements, procedures, policies and FAQs in completing your job as employed or contracted, to Iconic Performances / Iconic Productions and its business associates and the protection of company property through the control of Knowledge Folder.

The responsibility for reading the FAQs and related documentation, is with all workers.

The Employee/Contractor will acknowledge that they will have read all the required company documents, agreements, procedures, policies and FAQs on the company server. That they understand that anyone not duly authorized, should be refused access to the Knowledge Base and FAQ and that at no stage will they allow anyone not duly authorised by Iconic Performances Pty Limited or the Directors to use/access/or hold the the company documents, agreements, procedures, policies and FAQs on the company server or have in possession the company documents, agreements, procedures, policies and FAQs as provided to me on the company server.

 

To access the Confirmation of an Iconic Worker Reading Agreement of the specific FAQ & Knowledge documentation, please click on this link.

https://form.jotform.co/iconicperformances/confirmation-of-employee-reading-ag

2017-02-03 16:51
Matthew Walker

Accommodation and what is required by all employees when residing in Company Leased Properties.

BEFORE YOU CHECK-IN there are things all workers must do, follow and be aware of. If you are aware and understand the accommodation policy then proceed to:

  1. Use the Accommodation Check In/Out Form to commence the check in process.  The form to be used can be found by clicking here.
  2. There is also the Policy on Travelling, Transportation, Accommodation and Flights you should read and be knowledgeable and aware of. 

Policy Updated February 26 2020 at 13:28 by Beau Sherman (IT Support and Project Manager):

  1. Further to reduce the load of work the event management workers are under, a review form for workers feedback on the accommodation they stayed at has been designed, programmed and approved.
    1. The policy has been updated at point 4 of AT CHECK-OUT Things Cast and Crew must do, follow and be aware of:
    2. All staff are required within 4 hours of checking out of the accommodation, to complete the feedback form for the accommodation.
    3. To access the feedback form for accommodation click here.

Policy Updated January 14 2020 at 15:07 by Nikolas Harrington (IT Supervisor):

  1. Streamlining the checkin and check out process to reduced the load on the SLACK Server Space that we use a form has now been created for the check in or check out process.
    1. For your Check In Process and for your Check Out Process you will be using the form Accommodation Check In/Out Form.
    2. Access the form by clicking here.
    3. The form is very easy to use and follow the onscreen information.
    4. All photos of the damages found at an accommodation are now uploaded on the form.
    5. Please no longer indicate you have checked in or checked out on SLACK.  Once the form is submitted it is integrated with SLACK and the related department and staff will be notified on the right channel.
    6. Changes to the policy below have been changed to indicate that the form is required to be used.

Policy Updated October 28 2019 at 10:42 by John Khoury (Company Solicitor):

  1. INTERNAL MEMORANDUM: ALL STAFF / CONTRACTORS OF ALL ICONIC OFFICES
    REF: Accessing and Entering all Accommodation locations, office, building, venue, house, apartment, room, hotel, motel, homestead of any and all accommodation booked by Iconic Productions.
    1. An additional incident regarding the attendance and check-in procedure to a booked accommodation has occurred that is breach of Iconic company policy and also the Trespassing Policy of AIRBNB Business. This incident has occurred twice, and has the potential to cause much grief and legal issues for the company and the related persons.
    2. It is important that all employees and contractors understands that entering an Iconic booked accommodation without authorisation and clearance from the receptionist, the manager, the accommodation host or an accommodation authorised representative has entered the premises of an Iconic booked accommodation illegally and has committed a crime of TRESPASSING that can be prosecuted by the police or a civil lawsuit.  It is an criminal offence to be or enter accommodation without the clearance and consent of the receptionist, the manager, the accommodation host or an accommodation authorised representative of the said property.
    3. No staff member or contractor of Iconic Productions/Iconic Performances Pty Limited is to GAIN ACCESS OR ENTRY or ENTER into an accommodation location that has been booked by Iconic Productions without the authorisation, consent or clearance of the receptionist, the manager, the accommodation host or an accommodation authorised representative of the said property.
    4. Check‐in Procedures ensures a high level of professionalism and also protects all parties from the possible threat or chance of being blamed for damages or criminal behaviour and issues.
    5. Check‐in procedures must always be followed without shortcuts.
    6. Per the company policy as stated herein at multiple clauses, before, during and at the checkin process that if staff or contractors "are unable to make contact with the PROPERTY CONTACT / HOST, they must immediately inform the event management team."
    7. The policies and procedures pertaining to accommodation are written and to be adhered to ensure the safety and protection of all persons, in particular Iconic Productions.
    8. As the matter has now occurred for a second time, the Executive Management Team believe it is NECESSARY TO STRESS AND HIGHLIGHT THE IMPORTANCE OF FOLLOWING THE POLICIES AND PROCEDURES AND TO REMAIN LAWFUL AND APPROPRIATE AT ALL TIMES.
    9. ANY STAFF/CONTRACTOR WHO BREAKS THIS POLICY AGAIN WILL BE TERMINATED IMMEDIATELY AND ACTION TAKE AGAINST THEM FOR DAMAGES TO THE COMPANY BRAND AND GOODWILL and the events.

 Policy Updated June 1 2018 at 19:33 by Steve Baltzois:

  1. The Policy has been updated to include more specific responsibilities of all staff and contractors who are provided accommodation by the company and are working for the Brand of the Company.  This has been decided due to the increase times that persons are not following company procedures and policies and are making others around them responsible for their cleaning and maintenance of the standards.  The following additions have been added to this policy effective as of the time and date of June 1 2018 of 19:33 and is for all staff and contractors.
    1. clean/wash any plates or cutlery, pots or pans or any item of use that was used by that person from the kitchen area.  If a dishwasher is available and can be used, then the dirty cutlery, plates, or pots and pans can be safely and properly placed in the dishwasher.  The dishwasher does not need to be turned on to wash every night, but should be turned on on the final night of staying at the accommodation or when the dishwasher is at least 75% full.
    2. Clean and wipe down all benches used.
    3. Sweep floors and remove dirt, if applicable and messy.  If the floor is dirty due to muddy shoes or food droppings, the cast/crew responsible is to immediately wipe it up with an appropriate cleaning liquid or mop the area if necessary.
    4. Before midnight 00:00 or 12:00am or going to bed each cast/crew/staff is required to clean up their areas of use and return it to the original state as it was before their use or prior to check-in.  In particular ensuring the following is followed without any exception:
  2. The most Senior person at the accommodation will now also be responsible to check either, each night of accommodation or the next morning that the kitchen of the accommodation's are always clean and ready for use each day and that all cast/crew/staff are following each particular updated procedure and notify any cast/crew/staff member to maintain the high standards and that not following this is in breach.
  3. The Policy has also been updated into 4 Categories to ensure compliance and easy reading by all cast/crew/staff.

Iconic Productions and Iconic Performances will book suitable accommodation for all related Cast and Crew when travelling on tour, which is approximately 250kms away from the cast/crew members GPO.

Where the company uses their associated Business Accommodation Accounts in particular the AirBusiness Account where an entire house/property is leased for cast and crew, all cast and crew residing at the Property Must follow, abide and adhere to the company policy and maintain the Iconic Standard in consideration, cleaniness and Brand Image.  Cast and Crew who fail to comply with this, may be terminated from their employment, charged any related cleaning or expense Iconic incurs.  This is a requirement and must be uphold by all cast and crew.

 

BEFORE CHECK-IN Things Cast and Crew must do, follow and be aware of:

  1. All CAST & CREW personally contact their accommodation location between 14:00 (2pm) and 17:00 (5pm) to notify the staff at the accommodation of your time of arrival to ensure that if required, a key is left at the door. 
  2. It is a requirement that you make contact with the staff/host of the accommodation and obtain confirmation and clearance from the staff/host of the accommodation before gaining entry and access to the booked accommodation. 
  3. Where cast/crew are staying at the same location, a designated/allocated person should make only 1 call on behalf of all persons, unless cast/crew are arriving at different times.
  4. If unable to make contact with the PROPERTY CONTACT / HOST, you must immediately inform the event management team.

AT CHECK-IN Things Cast and Crew must do, follow and be aware of:

  1. When you arrive at the accommodation, a delegate of the travelling troupe of Iconic or if you are attending alone, are required to check-in or inform the staff/host of the accommodation that you have checked in for their verification at the exact time of check-in. 
  2. The notification of check-in must be the exact time of check-in and not a second later. 
  3. This is important when residing at an AIRBusiness booked accommodation location to verify the accommodation check-in. 
  4. The confirmation is only required to be done by one person where there are more than one person staying at an AIRBusiness booked location, or in twin or family rooms booked or individually if at a motel/hotel booked accommodation.
  5. If unable to make contact with the PROPERTY CONTACT / HOST, you must immediately inform the event management team.
  6. Use the Accommodation Check In/Out Form to commence the check in process.  The form to be used can be found by clicking here.

AFTER CHECKING INTO THE PROPERTY things Cast and Crew must do, follow and be aware of:

  1. Walk through the property and check if their is any pre-existing damage. 
    1. If YES there is pre-existing damage found, you must report it to the PROPERTY CONTACT / HOST immediately when seeing it and write it up on Accommodation Check In/Out Form with photos of the damages uploaded on the form as well.  The Event Management Team will be notified when you complete the Accommodation Check In/Out Form. The form is required to be completed at Check In and at this point of time.
    2. if there is NO pre-existing damage found, indicate this on the Accommodation Check In/Out Form
  2. If unable to make contact with the PROPERTY CONTACT / HOST, you must immediately inform the event management team.

DURING YOUR STAY, EVERY DAY / ALL DAY Things Cast and Crew must do, follow and be aware of:

  1. DO NOT SMOKE IN or AT THE PROPERTY unless approved by the PROPERTY CONTACT / HOST.  Cast and crew must check with the PROPERTY CONTACT / HOST if it is acceptable and where the cast/crew is allowed to smoke.  All smoking cigarette ash and butts must be discarded in an outside rubbish bin and not brought into the property to discard it.

  2. Do not move any furniture without the approval of the PROPERTY CONTACT / HOST.  Where this is approved the cast/crew must notify the Event Management Team and take a photo of the item before it is moved and then the item when it is returned to its original place.  The cast/crew must return the item moved back to its original place before checking out.

  3. Clean, wipe down all benches used.

  4. Clean, wipe down all stove tops and or oven if used.

  5. Properly wash all used plates, cutlery or kitchen items and return them back to their original place.  Where a dishwasher is used, cast/crew are allowed to place dirty items in Dishwasher and before checking out, turn on the dishwasher to clean the dirty items.

  6. Place all dirty bath towels in bathtub or on floor of shower or in washing machine if provided.

  7. Wipe down, clean all toilets, bathrooms.  Where faeces or urine is left on or in the toilet bowl, the cast/crew responsible for this is to wipe it away and clean for safety and hygiene purposes.  No urine or faeces are to be left for the PROPERTY CONTACT / HOST at any time.

  8. Return all bedrooms to their original state.  This requires all cast/crew to satisfactorily make their beds where the bed covers, pillows and bed sheets are returned to close to the original state of how it looked as you checked in.

  9. Sweep floors and remove any dirt.  If the floor is dirty due to muddy shoes or food droppings, the cast/crew responsible is to immediately wipe it up with an appropriate cleaning liquid or mop the area if necessary.

  10. Take out all rubbish before departing.  Do not leave rubbish in the house at no time.  All rubbish must be removed before check out.

  11. Not be nude or semi-nude (ie show bare chest) at any time unless all cast/crew staying at the property approve.  Where 1 or more cast/crew disapprove, the cast/crew MUST NOT continue in this manner.

  12. Not use PROPERTY WI-FI for illegal use or pornography.

  13. Not use PROPERTY telephone to make calls, even if the PROPERTY CONTACT / HOST allow or approve this.  If this occurs cast/crew will be liable for all call charges.

  14. Follow all details in the Call Sheet issued.  This would include bedroom setting, house rules, house manuals.

  15. Not allow or have any Pets in or at the Property.

  16. Do not arrange or have any parties or events that are not authorised by Iconic Productions.  If a party is to be hosted, it must be approved by Iconic Management Team.

  17. Leave the home in clean and tidy state, as close to as it was when checking in.

  18. Park vehicles only on allocated places on PROPERTY.  If unsure cast/crew are to make contact with the PROPERTY CONTACT / HOST.

BEFORE YOU ARE ABOUT TO CHECK-0UT Things Cast and Crew must do, follow and be aware of:

  1. You will be required to complete the Accommodation Check In/Out Form to complete the Check Out Process.  This is required otherwise it will indicate that you are still at the accommodation you checked in. The form to be used can be found by clicking here.

  2. Discard/remove All smoking cigarette ash and butts and place outside rubbish bin and not brought into the property to discard it.

  3. Return all furniture moved back to its original place  The cast/crew who moved it must return the item moved back to its original place before checking out.

  4. Ensure all benches are cleaned and wiped down where used.

  5. Ensure all stove tops are cleaned and wiped down where used.

  6. Ensure all used plates, cutlery or kitchen items are washed, wiped and cleaned and return them back to their original place.  Where a dishwasher is used, cast/crew are allowed to place dirty items in Dishwasher and before checking out, turn on the dishwasher to clean the dirty items.

  7. Ensure all dirty bath towels are placed in bathtub or on floor of shower or in washing machine if provided.

  8. Ensure all toilets, bathrooms are wiped downed and cleaned. Where faeces or urine is left on or in the toilet bowl, the cast/crew responsible for this is to wipe it away and clean for safety and hygiene purposes.  No urine or faeces are to be left for the PROPERTY CONTACT / HOST at any time.

  9. Return all bedrooms to their original state.  This requires all cast/crew to satisfactorily make their beds where the bed covers, pillows and bed sheets are returned to close to the original state of how it looked as you checked in.

  10. Sweep floors and remove any dirt.  If the floor is dirty due to muddy shoes or food droppings, the cast/crew responsible is to immediately wipe it up with an appropriate cleaning liquid or mop the area if necessary.

  11. Take out all rubbish before departing.  Do not leave rubbish in the house at no time.  All rubbish must be removed before check out.

  12. Follow all details in the Call Sheet issued for check-out procedures (if provided).  This would include bedroom setting, house rules, house manuals.

  13. Leave the home in clean and tidy state, as close to as it was when checking in.

 

AT CHECK-OUT Things Cast and Crew must do, follow and be aware of:

  1. Lock the property / accommodation and leave the key at the designated location as advised by the Host or Accommodation staff.

  2. Send a message to the PROPERTY CONTACT / HOST to inform to them that you have left the property.

  3. Contact the staff/host of the accommodation upon check-out.  Where residing at a AIRBusiness booked accommodation, send the host a SMS at the exact time of departure to confirm and verify that all parties of Iconic of check-out. 
    1. Finish off and finalise and submit the Accommodation Check In/Out Form to complete the Check Out Process.  This is required otherwise it will indicate that you are still at the accommodation you checked in. The form to be used can be found by clicking here.
    2. The Event Management Team will be automatically notified once you submit the Accommodation Check In/Out Form.
    3. All cast/crew must notify the event management team if leaving at different times of if leaving together one person can inform the Event Management Team.

  4. All cast to complete the Accommodation Feedback and review form after they have checked out.  We ask that this review form be completed on the same day of your check-out to ensure accuracy of the review.  The event management team will also send you a reminder if you have not completed it within 4 hours of the same day you have checked out.  The Accommodation Feedback and Review by Iconic Workers is required to be completed by each individual who stayed at the booked or leased accommodation property.  Click here to access and complete the feedback form for the accommodation.

Questions and Answers:

  1. David Phillip | 18-Nov-2019 09:10 |
    Question: On arriving at an Iconic Rented venue, a female employee requests her supervisor/Senior person on tour to please check her room first to ensure it is safe to enter. Aware of Iconic Policy that at no time may a male and female colleague be together in any Iconic leased room does Supervisor request female colleague to wait outside while he inspects the room for safety and if answer to this is "Yes" what does Supervisor do if female colleague states she does not want to be left alone until secure and inside the room. Note: This query is more specific to where the rental property is either Motel or Hotel.
    1. Answered by Ian Roberts 30-Nov-2019 02:43
      Answer to part 1 of 2 here is yes you would ask the female to remain outside the room or at the doorway (not blocking the entrance/exit) of the room while the supervisor checks.
      Answer to part 2 of 2. You can always wait outside the door of the room of the hotel/motel until the female worker is comfortable.  This has never happened, but if it does waiting outside is sufficient.

  1. David Phillip | 28-Oct-2019 04:06 |
    Fully read and understood. Comment: at several points in this faq the term "cigarette Ash" is used. There are many different forms of tobacco e.g. (cigarettes, cigars, pipes etc) may I suggest that the term "Tobacco Ash" be used for the purposes of 100% clarity? Question: What is Iconic Policy in regard to inviting guests (family, friends) into Accomodation leased premises as covered in this faq?
    1. answered by John Khoury 28-Oct-2019 16:29
      The term cigarette ash is the legal term for all forms of smoking that produces a residue, including that of tobacco.  Cigarette ash is the residue remaining after the burning of all elements that are or can be smoked, including drug paraphernalia. Cigarette ash contains many more inorganic additives than other tobacco products in order to promote even and continuous burning. Tobacco is the common name of several plants in the Nicotiana genus and the Solanaceae (nightshade) family with 70 types of different Tobacco and does not cover all residue left over by smoking.
    2. The answer to inviting guests into Accommodation leased premises is already covered in clause 5.4. and 7.5 of the Policy on Travelling, Transportation, Accommodation and Flights.

2022-05-29 23:39
John Khoury

Codes to use on Slack for starting a work shift, breaks and ending a work shift

Not all employees and contractors are required to use these codes, however if you are a sales or event manager or have been asked by your Team Supervisor to use them, then as part of your job, you would be required to use the following clodes on slack to indicate things like ...

  1. Time you logged in and started your shift
  2. Time you went on a break
  3. Time you returned from a break.
  4. Time you finished your shift.

 

WHAT CHANNEL & WHERE TO ENTER CODES ON SLACK?
The shift log codes are entered in the channel of the main department you have been employeed or contracted to work in.  While most employees and contractors may have multiple channels they are subscribed to, your main role within the company would be exactly where your shift log codes would be entered.  If you are unsure, always speak with your Team Supervisor or a colleague on Slack.  As an example here is are some samples of where your shift log codes would be entered.

  • If you are a sales representative or sales person and working as part of the sales department then you would click on the
    channel and enter your log codes here.

  • If you are an event manager and working in events as part of the event management department then you would click on the
    channel and enter your log codes here.

  • If you are an accounts manager and working in accounts in the accounts department then you would click on the
    channel and enter your log codes here.

  • If you mainly work in film, as a script writer or cameraman or stage hand or film crew or production staff then you would click on the
    channel and enter your log codes here.

 

CODES to use on SLACK to indicate your log in and log out times:

  1. ss = start shift.  This is the code you enter on Slack when you have commenced work and started your shift.
    1. After entering the ss code, make sure you enter your Team Supervisor's name.  Example

      Then you can add any extra information after notification of your Team Supervisors name. Example:

      Then press Enter or Send to send your start shift code.

  2. When you go on a break, use the following codes to indicate your break and type of break
    Remember to always enter your Team Supervisors name after the code or @eventmanagers.  Example
    1. rb = rest break
    2. tb = toilet break
    3. sb = smokers break
    4. brk = lunch break or tea break or meal break
    5. fmb = sleep/rest break fatigue management policy. Important: Only use the fmb break work code when you are planning to physically sleep to manage fatigue.  This is not to be used if resting but you are staying awake.

  3. rfb = returned from break.  This is important that each time you go on a break, when you return to recommence your work, you must enter the code that you have returned from your break.
    Again, don't forget to add your Team Supervisors Name.

  4. es or eos = end shift or end of shift.  Use this code when you have finished working for the day and have ended your shift.
    Remember to always enter your Team Supervisors name after the code or @eventmanagers.  Example

2019-10-18 07:26
Lei Bao

I need support who do I speak to?

The office of Iconic has 5 support staff working across the 3 offices in the USA, United Kingdom and Australia.

To contact and/or request support on a technical issue you can ...

    1. Use the tag @Support Request IT Department on Slack.
      • This notification tag can be used on any work channel (except show channels)
      • Is recommended to be used mostly on the #support Channel


    2. Contact the individual Support Person for support on Slack on the #support Channel

When requesting technical support try not to use the request tag @Support Request IT Department on Slack for the same ticket support thread. If you want to add more info on a raised ticket support request use my name, @beau.sherman or @kelvin.lee or @Nikolas Harrington Use the Support request makes double tickets and loads our projeqtor ticket list with extra tickets

2020-05-05 03:22
Nikolas Harrington

Who do I know who to speak to or with on Slack?

There are many different people you can commuicate with in the Company. Working out who to speak with can be difficult, however here are a few tips that would assist you.

You can access the Company Workspace Directory in Slack by clicking on the 3 vertical dots

After pressing the button, click on
.

This will provide you with a list of Staff and contractors within the company.

You can search or scroll through the list to determine who can assist you.

You can also speak with your Team Supervisors. Remember however that each supervisor may work in a different office in a different country in a different time zone. You can see the office the Team Supervisor is working in through the Workspace Directory and click on their name.

If you need help with how to do a task for your Sales or Events work ...

  • It is best to speak with your Team Supervisor on the correct Slack Channel or use the Group Member of

    The

    is a group member account that notifies all Event Staff Globally within the company and your Team Supervisors in that specific channel.

 

If you need help with a customer ...

  • It is often best to use the
    on the correct channel.
  • Unless it is urgent or the customer is upset, there is no need to contact your Team Supervisor for assistance that can be managed by a fellow staff member assigned to that channel.

 

An upset or angry customer ...

  • Refer to your Team Supervisor on the Correct Channel.

 

Computer related problem or technical issue ...

  • In the channel use the
    Group Member account.
  • Computer-related or technical problems should always be spoken with on the
  • Not all staff are trained in technical support and therefore support should be related to the company support staff at all times.

 

Here is a list of possible scenarios and who as a suggestion you should speak with and on what suggested channel.
Please note:

  1. All slack channels have a discription of what the channel should be use for. To learn more about a specific channel and what it is for, follow the SLACK FAQ https://slack.com/intl/en-au/help/articles/201654083-Set-a-channel-topic-or-description#set-or-edit-a-channel-description or https://slack.com/intl/en-au/help/articles/360017938993-What-is-a-channel#use-channels.
  2. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor is at times a required thing to use, however you must remember that Direct or Group Direct Messaging make time a longer time for a reply to be made especially if the worker is not rostered on that day, different timezone, is in a meeting or you have forgotten to use the nametag. Transparency always matters, so most conversations should happen in public channels so that they’re searchable by all worker. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor should be used for private and confidential conversations and not for private personal matter between workers.
  3. If you have a scenario or are unsure of who to contact during a scenario and it is not listed below, make a comment of your specific scenario, using the Comment button/function and it will be answered and added to the list below.

Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Customer with account enquiry ... Accounts Staff by direct message of #workers_name. #accounts or No, unless you do not have access to the channel mentioned.
Change any Customer Details on the ERM of the Customer Details Account Page. Always use @eventmanagers to notify the event managers and event supervisors #event_management or #sales_team_globally Never
Event billing or travel/location change request ... Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Event time change request Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Price check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Product availability check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Damaged, broken, lost or stock low of a prop, costume, wardrobe, set, stock inventory, company equipment or item ...

Always use @eventmanagers and the @name_tag of the department supervisor

#props_costumes Never
Question or problem with accommodation, flight, rental car or another travel arrangement of an Iconic Worker.

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Question or problem with accommodation check-in or check-out or contacting the accommodation

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Questions or problems relating to scripts, characters in the script, storyline, editing or grammar/spelling errors, stage directions, rehearsals, character arcs or character profiling and other matters specific to a script ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the company playwriter/scriptwriter

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions on how to use or rehearse with a specific event prop, costume, wardrobe, set, stock inventory, company equipment or item ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the production supervisor

4th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to visual or audio equipment, cues, or any matter relating to the a/v of a show or event ...

1st try: @name_tag of your Audio or Visual Supervisor

2nd try: @name_tag of your Actors Captain or Stage Manager

3rd try: @name_tag of your event/show Director.

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

#audio_sound (if related to audio)
#video_editing (if related to video)

OR

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to Call Sheet Rosters, Call Sheet Events ...

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
How to use the ERM ...

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#general or #random Not necessary
Questions/Problems relating to Customer Account details on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management or #general or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions/Problems relating to Customer Opportunities on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to Orders, Purchases and Bookings on the ERM

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @accounts-team to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#accounts or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to a vehicle

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

4th try: call the NRMA Business Road Service on 1300 369 349 and provide Membership #990055598 to the operator and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

5th try: calling the company mechanics on 02 9698-2771, identify who you are and what company you are with and ask to speak to Darryn or Karlisle and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

#administration or #event_management or #general or property_management or #random Yes or if you do not have access to the channels mentioned.
Event Job Time Sheet Error or Late Submission of Event Job Time Sheet

Always use @name_tag of your department supervisor.

#general or #random Yes if you are going to discuss confidential information relating to your event Job Time Sheet.
Questions/Problems with your vehicle log

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

#administration or #event_management or #general or property_management or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems or issues about technical equipment, accessing servers, logins, user accounts, iphones, ipads, computers, bluetooth etc.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Problems with accessing or completing a form ...

1st try: @name_tag of your department supervisor

2nd try: use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

on any channel you have access to that is specific to the form. For example if the form relates to the Quantity Submission for of an Event, use the #event_management channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Problems with accessing, using ProjeQtor

*** Please note *** use this only for problems relating to ProjeQtor, not the tasks/activities.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Questions/Problems with an activity/task/date or other related matter relating to a specific work activity/task that is listed on ProjeQtor

1st try: @name_tag of your worker who issued it or is the requestor of the work activity/task

on any channel you have access to that is specific to the scenario. For example, if the scenario relates to a work activity about a production prop delivery, use the #production_runs_austr channel. No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems with another worker ...

1st try: search for and follow the grievance policy as written on the FAQ Server.

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: search for and follow the Notification of Liability policy as written on the FAQ Server.

5th try: @steve.baltzois

6th try: call @steve.baltzois on slack

7th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor
Problems with a customer, audience member, or another person not connected or associated with the company

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: @steve.baltzois

5th try: call @steve.baltzois on slack

6th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

on any channel you have access to that is specific to the scenario. For example if the scenario related to a chauffeur-based CCRP, you would use the #chauffeur-events channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions problems with your payroll, invoice or payslip

Always use @name_tag of your department account supervisor

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor

Questions Asked and Answered:

  1. David Phillip | 07-Jun-2020 07:46 |
    Question: Are there supposed to be any details when it says:
    "Possible Scenario Suggested person Who you should speak with Suggested channel to us"
    1. answered by @steve.baltzois 8-Jun-2020 13:49
      1. I am not sure it was not displaying, however I saved the FAQ again and it seems to have fixed the problem and the scenarios are displaying.

2020-06-08 05:50
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

Notification of Alleged Issue, Complaint or liability against the Company, an employee or contractor of the company or an Associate of the Company

There are at times where you, as a worker or an employee or contractor of the COMPANY may hear, see or become aware of any and all problems, issues and/or concerns, allegations, grievances, complaints, derogatory or offensive comments, difficulties, claims, demands, threats or actions (known herein as "ISSUES") raised by other Employees and/or Contractors of the COMPANY or associated with the COMPANY and/or other third parties, such as customers, clients, suppliers, volunteers, members of the public or people not directly associated or connected with the COMPANY, which have the potential of imposing financial or legal liablity upon or against the COMPANY,  or any of its associates, whether or not such liability arises from the conduct of the Writer. 

As a worker or an employee or contractor of the Company you are legally obligated to complete the COMPANY's legal document of Iconic Productions and/or Iconic Performances Pty Limited (known herein as "COMPANY") and will pertain to the formal notification of any and all problems, issues and/or concerns, allegations, grievances, complaints, derogatory or offensive comments, difficulties, claims, demands, threats or actions (known herein as "ISSUES") raised by other Employees and/or Contractors of the COMPANY or associated with the COMPANY and/or other third parties, which have the potential of imposing financial or legal liablity upon or against the COMPANY or any of its associates, whether or not such liability arises from the conduct of the Writer.  

The Writer acknowledges that according to their signed agreement and/or contract they are legally obligated to promptly bring to notice all ISSUES to the attention of the Executive Management team of the COMPANY, within one (1) to forty-eight (48) hours from hearing, seeing, or becoming aware of the ISSUES and by not doing so may be deemed to be in breach of their contractual responsibility and obligation and be prosecuted or have their agreement or contract terminated.

To complete the affidavit of the Notification of the Issue, please click on the link below to access the Company Policy Page.
https://.../iconicperformances/notification-alleged-issueAFFIDAVIT

The Notification of liability has an Statute of Limitation equal to 21 days.  This means that while you are always able to file a notification of liability at any period of time, if the duration of days calculated from the date of the incident to the date of reporting exceeds 21 days you will be required to provide a detailed explanation of your delay in reporting.  We remind you that your agreement and/or contract with the company has a clause stipulating you must immediately address, provide and bring any notification of liability to the company supervisors, executive management committee or the board of directors.

2019-04-18 04:54
Tamira Stevenson

01 Training All Persons = Welcome to Iconic Productions Initial Training

We welcome you to Iconic Productions and Iconic Performances as an employee, contractor or freelancer.

As part of your training you are required to view all the related training videos in this category.

VIEW your first TRAINING VIDEO about being part of Iconic Productions by clicking on the link below.

Training Video 01 = Welcome to Iconic Productions

When you view a training video or Read an FAQ or Manual, you are required to indicate your acknowledgement and completion of that part of the training or FAQ page.  To do this

  1. Scroll to the bottom of all FAQs and KB.

  2. Press the button 

  3. Enter your name for verification
  4. If you have given an Iconic Work Email Address (ending with either @iconicperformances.com.au or @iconic.productions), enter that.  If you have not been given a work email address, then enter your personal or contractors email addres.


  5. Type your comment in the Your Comment field.  In this situation as part of completoing your training, you would write something like "I have viewed on the traingand understand it" or "I have done this training" or "I completed it" or "Read and understand" or something similar to this.  You are commenting on the fact that you have completed this part of your training.  It is important that all new FAQs during your training that you indicate this as it will let your supervisor know you are ready for work.  For security you may not see all other comments made by other staff or contractors.


  6. Press the button to submit the completion of your training and comment.

2019-12-21 07:59
Company Administration Managment Dept.

02 Training All Persons = Never Assume and be 100% on point at all times

Iconic Productions brand is based on the fact that we are always 100% on point and accurate in everything we do.

From the way we handle our calls, our correspondence, and to the other end of where the product has been delivered or a show / event has finished.  No matter whether it is the beginning or the end of process, our loyal customers love the fact that we provide the ICONIC service that means that we are always as good as our last event.

To ensure that this occurs, ICONIC has a company policy about how we handle and gather information or do our job.  This is essential to the company brand and how we are perceived and regardless of whether you have just started or you have been working with the company for months or years, you need to ensure that you adhere to our 100% on point delivery of all things as part of your job.

You can only be ICONIC in what you do by following the company mantra and statement of success which is ...

Information leads to Knowledge ...

Knowledge leads to Awareness ...

Awareness leads to Wisdom ...

Wisdom leads to Power and Success ...

Power/Success leads to SELF-ACTUALIZATION!

Self actualization is what allows people to live happy lives, and careers and most successful people who reach this peak are often the most successful in their fields of work and life.  To understand more of what self-actualization is or means click here.

All employees, contractors or freelancers associated with ICONIC are asked to follow and work towards the company mantra.  This is a great way to ensure that you are successful in your work and field of expertise with ICONIC.

VIEW your 2nd TRAINING VIDEO about Never Assuming and how to always remain 100% on point.

Training Video 02 = Never Assume - the Iconic way to reduce errors


As part of this part of the training we also recommend you read the FAQ of If unsure on something or anything about my job or role or there is a problem what should I do?

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ


 

2019-12-30 13:20
Company Administration Managment Dept.

Fatigue Management and taking Breaks (all Workers and Contractors)

The COMPANY recognises that fatigue affects a person’s health and wellbeing, increases the chance of illness and workplace injuries occurring, and reduces performance and productivity within the workplace. The purpose of this FAQ policy is to highlight the effects and risks of WORKERS, volunteers, freelancer's or contractor's (herein known as WORKERS) fatigue, the shared responsibility to manage it appropriately, and the preventative actions that should be planned and taken to minimise associated risks.

This policy applies to all The COMPANY WORKERS, contractors and visitors whilst at the workplace or whilst carrying out activities on behalf of The COMPANY, including:

  1. 2.1 Workers who undertake significant driving as part of their roles.
  2. 2.2 Workers who undertake significant travel as part of their roles.
  3. 2.3 Workers who work at host employers’ premises and other sites, particularly remote sites requiring lengthy drives on country roads.
  4. 2.3 Workers who work at location venues booked by the COMPANY for events.

As this policy document will influence decision-making and provide the basis for related policies, strategies and actions, it is important that fatigue - as well as its symptoms, effects and remedies – be clearly defined.

  1. 3.1 It is normal to feel tired after prolonged mental or physical effort at work. Fatigue, however, is more than just feeling tired. Safe Work Globally defines fatigue as an acute and ongoing state of tiredness that leads to mental and/or physical exhaustion and prevents people from functioning within normal boundaries.
  2. 3.2 Fatigue can accumulate over time, and may be caused by:
    1. work-related factors such as; length of time worked, inadequate rest breaks and/or sleep, harsh environmental conditions
    2. lifestyle factors such as; poor quality of sleep, family responsibilities, social life, commuting time to and from work
    3. a combination of both.
  3. 3.3 Signs of fatigue may include:
    1. headaches and/or dizziness
    2. difficulty keeping eyes open
    3. constant yawning
    4. muscle weakness
    5. lacking energy
  4. 3.4 Immediate effects of fatigue may include:
    1. lack of concentration
    2. reduced short-term memory
    3. increased errors
    4. slower reaction times
    5. impaired decision-making and judgment (including being unaware of the state of fatigue)
    6. reduced immune system function
  5. 3.5 Longer-term effects of fatigue may include:
    1. high blood pressure and/or heart disease
    2. depression and/or anxiety
    3. diabetes and/or gastro-intestinal disorders
  6. 3.6 Studies show that 17 hours awake has a similar effect on the body as blood alcohol content of .05%, and 24 hours awake is equivalent to a blood alcohol content of 1%.
  7. 3.7 Rest is the only effective long-term strategy to prevent and manage fatigue. While tired muscles can recover with rest, the brain can recover only with sleep. An adult generally requires six to eight hours of sleep daily, taken in a single continuous period. When individuals get less sleep than they need in a day, they build up a sleep debt. Each additional day without enough sleep increases the debt which, when it becomes large enough, causes fatigue. The only way to reduce or cancel a sleep debt is by sleeping additional hours.

The COMPANY is committed to achieving a high standard of fatigue awareness and management at all workplaces and sites. This FAQ policy is deliberately broad and outlines the minimum standards acceptable for a safe working environment.

  1. 4.1 A risk management approach to fatigue Risk management, in the context of work activity safety, is the process of identifying hazards, assessing the likelihood and consequences of the risks of injury or illness occurring, and eliminating risks (where reasonably practicable), or implementing control measures to appropriately manage the risks. Like any other hazard in the workplace, when fatigue may affect a person’s ability to work safely, it must be identified, assessed and controlled. The COMPANY supports the following three-step risk management approach to fatigue which should be undertaken in consultation with workplace health and safety representatives.
  2. 4.1.1 Identify possible causes of fatigue, bearing in mind that factors can be interrelated:
    1. long hours at work
    2. concentrating for long periods of time without breaks
    3. a lot of travelling or driving
    4. possible personal issues eg family responsibilities or health problems. This can be done by consulting with WORKERS, analysing work hours and comparing planned with actual hours, reviewing workplace incident data, and checking whether WORKERS have had accidents travelling home or on work-related trips.
  3. 4.1.2 Implement control measures that focus on the actual causes rather than symptoms, and that aim to eliminate or minimise the factors that cause fatigue at the source. Use the Hierarchy of Control to determine the most practicable controls with the most reduced risk. Some of these control measures will be systemic, i.e., relevant to all the COMPANY workplaces and sites; others will be appropriate for a specific site, examples of controls to be implement:
    1. ensure workplaces are well-lit and ventilated
    2. ensure WORKERS take adequate breaks
    3. provide information and training on fatigue management
    4. encourage WORKERS to report any concerns they may have about work-related fatigue
    5. avoid work arrangements that provide incentives to work excessive hours
    6. ensure clear work processes and effective planning eg plans to deal with workload changes due to absenteeism, WORKER on leave or seasonal work pressures
    7. consider alternate options to travelling to face-to-face meetings eg tele/video-conferencing (Skype)
    8. encourage WORKERS/immediate families to to talk with qualified counsellors about personal issues
    9. set up processes that enable the review of incidents, near misses, illnesses and other data such as absenteeism and WORKER turnover rates to see if they could be attributed to fatigue.

Recommended working hours and breaks. There needs to be a flexible risk management approach, rather than a prescriptive approach, to managing fatigue as each person’s health, lifestyle, job role and approach to work is different, and will change over time. the COMPANY’s Agreement defines “ordinary hours” as being 35-50 hours/week Monday to Sunday, however there will also be times when WORKERS need to work longer hours than usual to meet a project or event deadline, drive long distances, or fly interstate to meetings, events and productions. For these circumstances, the following parameters are offered as a guide to help minimise the risk of fatiguerelated injuries and illnesses.

  1. 4.2.1 Each WORKER is responsible for taking adequate breaks. These are not considered a luxury, or even optional; it is important to stretch, rest the eyes, get some fresh air and something healthy to eat. While we do not demand or dictate when a WORKER is to take their breaks we strongly recommend the following (the break times listed below does not have to be taken in full sets. WORKERS can take the recommended minutes of break at different intervals. For example, a WORKER working 8-10 hours of work, can take 3 x 30 minutes break throughout the day, or 6 x 15 minute breaks throughout the day, ensuring that their break time does not affect or interfere with the events, productions or timing - where this occurs, they should address it immediately to their supervisor for assistance). The recommended break duration lengths (if you choose to have a break) are:
    1. Working straight between 0-4 hours of work = no break is recommended unless required.
    2. Working straight between 4-6 hours of work = 15 minutes break
    3. Working straight between 6-8 hours of work = 30 minutes break
    4. Working straight between 8-10 hours of work = 60 minutes break
    5. Working straight between 10-12 hours of work = 90 minutes break
    6. Working straight between 12-15 hours of work = 120 minutes break
    7. Working straight between 15-18 hours of work = 240 minutes break.
  2. 4.2.2 Fatigue causes an increased risk of injury and/or illness to the affected WORKER and to others in the workplace. In these cases, WORKER should speak with their supervisors/managers about other options for handling the workload.
  3. 4.2.3 If a position requires a significant amount of travel, WORKERS should discuss the issue with their supervisors/managers who may be able to arrange alternate solutions – eg time off in lieu, or approval for later/earlier flights – that also fit within the COMPANY’s Agreement, Travel Policy and cost constraints. This is particularly relevant during periods of Travelling on tour and peak workloads.

Long-distance driving as the COMPANY hires/contracts and employs hundreds of people Globally, some of whom drive long distances as part of their jobs eg Travelling on Tour, Event Management and Reviews, Event Tours, Business Relationships Consultants, Field Officers, Industry Consultants, and apprentices/trainees working at host remote sites and venue locations across a few countries including United States of America, the United Kingdom and Australia, especially those working on a drive in/drive out basis. The dangers of driving whilst tired are well-documented and promoted in the media, as are the risks inherent in driving long distances. Work Safe advises that any single journey of more than 500kms significantly increases the risk of fatigue-related incidents. The following points are offered as a guide to help minimise the risk of fatigue-related car accidents and injuries whilst driving long distances:

  1. Have a good night’s sleep before driving, so you can start fresh.
  2. Where possible, start your trip early in the day and avoid driving straight after you finish a day’s work.
  3. Shift the air control level to “fresh air” rather than “recycle”, or the air will get stuffy. Opening a window will also help.
  4. Plan a 10-minute break or rest stop every two hours. Take advantage of designated rest areas to get out of the car and stretch.
  5. As a general rule WORKER,
    1. all WORKERS/DRIVERS/CREW should alternate driving every 2-4 hours (where applicable) to ensure all WORKER are well rested.
    2. All drivers are to ensure they get sleep for a minimum of 4 hours before driving again.
    3. All drivers are to ensure they have a minimum of 10 mins break (outside of the vehicle with vehicle ignition switched off) every 2 hours. This must be documented on the Travel Log.
  6. Watch for signs of fatigue.
  7. Drinking coffee, talking, listening to the radio or opening the window may help in the short-term but if you’re tired, only sleep can improve your concentration.
  8. If you are really tired, pull over safely, set your phone alarm for 30 minutes, and have a nap.
  9. Remember: Fatigue affects a person’s health and wellbeing; increases the chance of illness, workplace injuries and car accidents occurring; and reduces performance and productivity within the workplace. Managing these risks is a shared responsibility.

Responsibilities of Fatigue Management are for everyone.

  1. 5.1 Workplace Health and Safety laws are designed to ensure the health and safety of everyone at the workplace.
  2. 5.2 The COMPANY has a duty to provide a working environment that is safe and without risk to the health of WORKERS. This includes ensuring that managers, supervisors and WORKER in general are well-informed about the risks associated with fatigue, and aware of effective and prompt actions to minimise those risks in the immediate and longer-term.
  3. 5.3 Each supervisor and manager also has a duty to be observant and protect the safety and wellbeing of all WORKER, particularly new WORKERS.
  4. 5.4 Each WORKER has a duty to take reasonable care for their own health and safety, as well as the health and safety of others in the workplace. This includes the obligation to turn up for work in a state that enables them to conduct their business activities in a safe manner. Each WORKER also has a duty to follow policies and procedures, and cooperate fully with actions The COMPANY takes to comply with Workplace Health and Safety laws of the country and jurisdiction the COMPANY head office is in.

Relevant legislation & information The COMPANY’s Fatigue Management Policy complies with all relevant State/Territory and Federal Acts and associated Regulations within the country and jurisdiction of the COMPANY head office. The COMPANY also acknowledges the following resources which have helped develop this policy:

  1. Fatigue Prevention in the Workplace (June 2008) – a joint WorkSafe publication
  2. Draft Code of Practice: Preventing and Managing Fatigue in the Workplace (December 2011) – Safe Work Laws.

Breach of Policy A breach of this policy & procedure may have unintended and harmful consequences. Breaches of this policy & procedure may lead to disciplinary action being taken, including dismissal in serious cases.

Document Review and Authorisation Details. As per all documentation, FAQ and polices of the COMPANY FAQ will be reviewed at least every 2 years or as required by legislative change, corrective / preventative actions following an incident or as directed by the The COMPANY Board or Executive team.


Questions Asked and Answered:

  1. David Phillip | 02-Nov-2019 11:36 |
    Read again. Question re: "ensure workplaces are well-lit and ventilated" As actors Captain/Supervisor on arriving at venue I see performance venue and green room has air conditioning and it is going to be a very hot day in Australia. I request from our contact if we can please have air conditioning turned on but they do not reply, despite several requests. As employee of Iconic what is ,my next recommended action in this regard.?
    1. Answered by @ian.roberts 07-Nov-2019 5:15
      A very good question David. We had a few similar situations here to. The issue here is that we are at the premise of an invited location and it is their property that we do not have the right to touch except the areas the venue has allowed us to use/touch for the purpose of event. What was done here, is what you should there. Send a final professionally written request to the venue organizer/contact by email, voice recording or text message highlighting that it is a workplace health and safety concern and the area is not ventilated and ask them to rectify the ventilation concern. The next thing to do is discuss with the rest of you cast and crew what their feelings and concerns are and document what they said and see if together a solution can be found. Document the solution and try to find the best approach to make you and the cast and crew safe and comfortable. All the information you gathered, the final message to the venue organizer/contact, the documented information from the cast and crew snd documented solutions and upload all of this with a brief of who, what, when, where and why it occurred on the EVENT MANAGEMENT CHANNEL and call out to the @eventmanagers id tag and very important your supervisor because it is a safety issue. Your supervisor will be sent multiple alert sounds. They key to remember here is the venue organizer/contact does not have to reply to your request or even do what you requested and they physically or verbally cannot be forced to do it either. If something serious happened because they didn’t do what was asked they would be responsible for the workplace safety incident. With everything documented and uploaded they would be in a lot of trouble and you would have done the safe thing to do  in this situation. One final thing - If you feel that the situation is of a serious or enough of a serious concern then you would tollow the SAFETY ALWAYS FIRST POLICY and put the event on hold, notify your department supervisor and the venue organizor/contact of the reason why the event is put on hold and then wait for directions of your department supervisor for the next steps.

2019-11-07 12:17
Administrator Iconic System

Fuel, Petrol, Gas and Filling up Company or Rental Vehicles

Updated 23 September 2020 16:01 by @Reception Staff at Iconic Productions Sydney - Holly on behalf of the Accounts Dept & Exec Management Team 

  1. New policy in place about the purchase of fuel and what petrol station to purchase from.  Refer to the company Memo and Newsletter dated 23-Sep-2020 15:42. Click here to read ...

 Updated FAQ 22 May 2020 11:49 by @steve.baltzois 

  1. We use to allow all budget petrol stations however this was changed when one of the vehicles was gased with very poor gas and it destroyed the engines.  We have a commercial agreement with Rebel in Earlwood NSW and this is why we only allow Rebel.  Gast stations listed as budget petrol stations is no longer allowed to be used to refuel company vehicles. 

Question by David Phillips 06-Nov-2018 11:32
Is "Red 91" acceptable? It's cheaper than "yellow 95"

  1. Answered on 8/11/18 13:47 by @amanda.z: Red 91 is acceptable to use to refuel vehicles that can take unleaded fuel.  Peter has requested to use the cheapest and most suitable fuel.  Those numbers – 91, 95 and 98 – are the so-called ‘octane rating’ of the fuel. They’re all about the same in terms of the energy in the fuel. For more information on fuel types please use this link https://www.canstarblue.com.au/vehicles/which-petrol-should-you-use/


Updated FAQ 8/11/2018 13:41 by @amanda.z

Update Petrol Fueling for Company Vehciles

Hello, fuel prices are steadily increasing and vehicle fuel budgets are increasingly being overspent.

To reduce costs with fuel the policy for fuel is to be changed to allow fueling to be allowed at all petrol stations including no name or budget petrol stations with the cheapest fuel price.

For those with the Uber Perk Discount only fuel at Caltex if the discounted price is cheaper than another petrol station.

It is still recommended to always refuel at the Budget Petrol on Homer Street Earlwood .

*No Ethanol - still NOT allowed in vehicles*

Last update: 22-Oct-2018 10:59
Author: Peter Murphy

All Company Vehicles and Rental or Hired Vehicles by the company are required to be fueled at the end of your shift or where the vehicle has less than a 1/4 tank of fuel.

  1. Exception: All chauffeured vehicles must always be refuelled at the end of each shift to ensure the next rostered driver has a full tank of full, unless you are informed otherwise by a supervisor.

FUEL AND FILLING UP THE VEHICLE: Ensure the vehicle is not left empty for the next driver allocated to use the vehicle you are using or rostered to use.

  1. Important to note we only purchase fuel at reputable Gas Stations like BP, Shell, Mobil, 7-Eleven, Caltex etc.  We do not allow fuel to be purchased at cheap budget or independent gas stations, except for Rebel Fuel located on 200 Homer St, Earlwood NSW, Australia opposite Dominos Pizza near the traffic lights.

  2. When filling up fuel only purchase unleaded fuel.  DO NOT PURCHASE PREMIUM FUEL OR E10 fuel fuel for all the vehicles.  The vehicles do not require high-octane fuel.

  3. Only fill up fuel when the fuel tank is less than 1/4 of the fuel tank.  If the fuel at the end of your shift is half-way or more, do not fill up.  This is often adequate for the next shift and if they need more, they can fill up anyway.

Questions Asked and Answered:

  1. David Phillip | 15-May-2020 07:51 | Fuel, Petrol, Gas and Filling up Company or Rental Vehicles
    Question: Why is no Ethanol in vehicles directed?
    1. answered by @greg.paff | 17-May-2020 14:52 |
      1. Ethanol can cause several types of damage to the engine in the care and reduces fuel consumption and performance. This link is a good link to read more on Ethanol. https://www.bellperformance.com/blog/how-to-protect-your-car-from-ethanol-damage

2018-11-08 03:47
Amanda Zibato

NSW Department (dept) of Education Payment System Approved Payments for all Invoices for EdConnect NSW Dept of Education School Accounts Payable Shared Payment Service Centre

This is only for NSW Dept of Education School Accounts Payable Shared Payment Service Centre, and is the allowed process of payment for all NSW Department of Education School and Corporate Accounts.

This payment options available for NSW Schools and NSW Department of Education Corporate Offices are:

  1. PCard (credit card).  This is the preferred way.
  2. Invoice to be sent to the Gold Client Team/Department with EDConnect.

The 30-Day Setup for Schools and Corporate Education Offices was removed and the two options above approved was decided by Jaime Fenech (Director of EdConnect Finances) due to the following reasons:

  1. Due to the thousands of events booked by the NSW Department Schools and Corporate Offices every year, the EdConnect was having issues processing the invoices and felt that this was the best and quickest way to ensure that all invoices are paid on time.
  2. That the EdConnect legislation is now moving all schools and corporate offices with the NSW Department of Education to a PCard System to improve transactions, budgetting and processing. 
  3. To improve the payment processing of all the thousands of invoices received from events booked with Iconic Productions.
  4. To avoid administration and late fees.

NSW Department of Schools and Corporate Offices can pay their purchases by:

  1. PCard over the telephone
  2. By Credit Card online Click on Iconic's Online Payment link https://bookings.iconicperformances.com.au//Online-Payment-for-Security-Deposits--Balance-on-Invoice--and-other-Payments-for-Events--Products/
  3. By sending the Invoice received from Iconic to the Gold Client Team at Edconnect.  The email address the Invoice should be sent to is (as listed below):
    1. Gold Client email addresses are: NSW Government School invoices (for the schools on the attached list) email invoices to:

      1. Email address: SSC.AccountsPayableSchools@det.nsw.edu.au 
        We are now paying on behalf of all NSW Government Schools.  A copy should also be sent to Usha.Samuels@det.nsw.edu.au

    2. Corporate invoices email invoices to: Email address: SSC.AccountsPayableCorporate@det.nsw.edu.au

IMPORTANT INFORMATION for NSW DEPARTMENT OF EDUCATION SCHOOLS with ED-CONNECT (shared payment services): 
Iconic Productions/Iconic Performances Vendor Number is 100306675.  Please note due to the many schools we service with the Department of Education, we have a 14 Day Payment Term from the Date of Invoice.  To avoid administration fees and in consultation with ED-Connect we are informed that you should use the P-Card for payment.  We do accept Credit Card Payments.  As we are GOLD Client Supplier with the Department of Education, you can forward the invoice to the GOLD Client email address with the Shared Payment Services for processing within 7 days and this will reduce the chance of late payments incurring administration fees.  The GOLD Client email address to send the attached invoice to is SSC.AccountsPayableSchools@det.nsw.edu.au. Please note we do not offer or allow a 30 day Credit Account for payment.

ACCOUNT REF: #721407 Fri 2018/05/04 14:01 E-mail Received Gold Client invoices to be sent to EDConnect directly via Email

From: Usha.Samuels@det.nsw.edu.au
To: accounts@iconicperformances.com.au
Cc:
Bcc:
Subject: RE: Request for invoices to be sent to EDConnect directly via Email
Mail Body:
Hello

We are not changing the payment terms or any other details we are only giving you another email address. We would like to offer your business the opportunity to email invoices to our 'GOLD' client email address for each department. This mailbox allows your invoices to flow into the system automatically, 7 days a week. By saving processing time, we will increase our ability to pay your invoice on the due date.

Our Gold Client email addresses are:NSW Government School invoices (for the schools on the attached list) email invoices to:

Email address: SSC.AccountsPayableSchools@det.nsw.edu.au

We are now paying on behalf of all NSW Government Schools.

Corporate invoices email invoices to: Email address: SSC.AccountsPayableCorporate@det.nsw.edu.au

Please note statements and reminder notices should not be sent to these inboxes. Please use EDConnect.ap@det.nsw.edu.au for sending statements and reminder notices. If it is not possible for your business to send statements or reminder notices to a different email address could you please let us know before updating our email address in your system?

However, before you can use our Gold Client email addresses, could you please ensure that your invoices will be:

- Sent electronically as PDF file, one invoice per PDF.

- If you sent your invoice directly to us, please do not send another copy to the school as otherwise it will cause a duplication.

 If you wish to follow up overdue invoice/any other enquiry, please call our contact centre on 1300 32 32 32. The Contact Centre will be able to advise you the status of the invoice and assign your query to a relevant section.

Thanks and Regards

Usha Samuels

Accounts Payable | Shared Service, Finance

T: 1300 32 32 32 | www.dec.nsw.gov.au

End of FAQ

2018-11-27 01:47
Peter Murphy

Policy on Travelling, Transportation, Accommodation and Flights.

The information stated below is the duties, agreements, and responsibility of all workers who are working or contracted to/by Iconic Productions regardless of whether they are full-time, part-time or casual, volunteers. The clauses below may be different to your signed agreement. If this occurs, your signed agreement will supersede the exact same clause as displayed herein. 

TRAVELLING / TRANSPORTATION / ACCOMMODATION:

  1. The COMPANY will pay for and provide the following event management, coordination, planning and services to the WORKER for each event the WORKER is rostered to perform at, where the WORKER is required to perform in an event that is 250 or more kilometres from the WORKER's state city capital GPO place of residence. All travel arrangements and decisions will be at the discretion of the COMPANY.
    1. The event management team of the COMPANY will, plan, book and schedule all flights/transport to ensure that the WORKER arrives on time to their events, which includes scheduling and booking flights as requested, making arrangements and managing all travel arrangements with vendors and their support staff.
    2. Coordination & booking of all rentals/hire as approved by the COMPANY for the event.
    3. Coordination & booking of all transportation as approved by the COMPANY for the event.
    4. Coordination & booking of all accommodation needs as approved by the COMPANY for the event.
  2. In the event the COMPANY is forced to change the date of a booking, flight, accommodation or related service for an Event, every effort will be made by the COMPANY and its staff to transfer location reservations, and bookings. The WORKER agrees that in the event of any changes, they will accept all changes and indemnify the COMPANY of any loss or inconvenience it may cause to other arrangements and/or engagement the WORKER had

  3. Personal Information and Disclosure
    In order to deliver the services of travelling, transportation and accommodation to the WORKER and for the purposes set out, the COMPANY may disclose the WORKER’S personal information to organisations outside the COMPANY.  The WORKER’s personal information is disclosed to these organisations only in relation to COMPANY and related companies providing services to the WORKER. These organisations may carry out: customer enquiries; mailing systems; billing and debt-recovery functions; information technology services; marketing, telemarketing and sales services; market research; and web site usage analysis. The COMPANY takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.  In addition, we may disclose the WORKER’s personal information to: authorised representatives or legal advisers (when requested by you to do so); our related companies; our professional advisers, including our accountants, auditors and lawyers; government and regulatory authorities and other organisations, as required or authorised by law; organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (e.g. securitisation); and other telecommunication and information service providers.

  4. Indemnity
    1. All material provided, through the coordination, planning, and booking of reservations and/or schedules is derived from sources believed to be current and accurate as at the date of publication/purchase and is provided in good faith. The COMPANY makes no representation or warranty that any material provided to the WORKER will be accurate, reliable or complete (nor does COMPANY accept any responsibility arising in any way for errors in, or omissions from that material, even if those errors or omissions occur on account of COMPANY negligence).  The COMPANY makes no representations as to the nature, quality or suitability about any or all of the bookings/reservations provided and the WORKER agrees that the WORKER shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular booking.  Nor does the COMPANY make any representation as to the nature or quality of the goods or services provided by the listed businesses and service providers, or as to their suitability for the purposes of persons using the details. The COMPANY shall have no liability, in negligence or howsoever, for any loss, damage, liability or inconvenience suffered by the WORKER or any other person as a result of their use of the details.  Any person proposing to use or rely on any of the contact details should first satisfy themselves of the currency and accuracy of those details and any other information displayed on documentation/reservations received.  The COMPANY will not be liable, in negligence or howsoever, for loss, damage, liability or inconvenience suffered by the WORKER or any other person resulting from any action or decision by the WORKER in reliance upon the information provided by email, fax or post or any propagation of computer worms, virus, internet access difficulties, malfunction in equipment or software, interruption, communications failure or delay in operation.

    2. The COMPANY and its agents act only on behalf of the WORKER and upon the express condition that the COMPANY shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party, which is to or does supply any goods or services.). Without limiting the foregoing, The COMPANY does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. The COMPANY is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the vendor and/or the WORKER.

    3. Occasionally, it may be necessary to alter or amend itineraries. This may be due to road, weather and other operational needs prevailing at the time, and is always made in the best interests of the WORKER’s comfort.  Any personal expenses incurred by the WORKER as a result of any delay, alteration or curtailment of any tour, booking and/or reservation whether caused by mechanical defect, strikes or any other cause are the responsibility of the vendor (we strongly recommend all WORKER take out Travel Insurance, at their own expense).

  5. Bookings / Schedules / Itinerates / Reservations:
    1. The COMPANY and its staff reserve the right to select the most affordable, flight, airport seating and features, including excess baggage, location convenient accommodation or car rental location when coordinating, planning and booking such services for and on behalf of the WORKER.  The WORKER agrees to accept all reservations and bookings completed by the event management team of the COMPANY.

    2. The COMPANY and its staff will be the sole decision maker as to the choice of airline, hired/rental car, location and accommodation housing and changes to any reservations or bookings by the COMPANY and under no circumstances can an alteration be made by the WORKER, without the written approval of the COMPANY.  Where the COMPANY does not approve or consent to changes being made and the WORKER makes their own arrangements all costs incurred by the WORKER will be at the WORKER’s expense and all costs incurred to the COMPANY for the changes will be required to be paid back by the WORKER to the COMPANY, by deducting it from the WORKER’s wages.

    3. Where the WORKER requests to reside with a family or friend in a family or friend’s house, travel in a family or friend’s car to a location and/or event the COMPANY will not arrange any travel, accommodation services for the WORKER and the WORKER agrees that they will not be paid any related allowances where this occurs.  In the event the COMPANY has planned, booked, scheduled and paid for reservations for the WORKER and the WORKER is found to have organised or resided with a family or friend in a family or friends house, and/or travelled in a family or friend’s car to a location and/or event, the COMPANY will deduct the costs incurred for the entire cost of the booking/reservations from the WORKER.

    4. The booking / schedules / itineraries / reservations paid for by the company for an Iconic WORKER (employee or contractor) for the purpose of Airplane / Flight Travel; Accommodation; rental or hire vehicles is specifically for the Iconic WORKER (employee or contractor) named on the reservation and/or call sheet roster.  Family or friends of the WORKER are not permitted to enter or travel on the same flight reservation of the WORKER; enter or reside in the accommodation provided by the company for the WORKER; and enter or be the rental/hire vehicle provided to the WORKER.  The company does not provide, nor will provide insurance or liability protection for the family or friend of the WORKER and therefore the family and friend is not insured by the company or the relevant airplane, accommodation or rental vehicle company to enter or have access to the bookings / schedules / itineries or reservations.  The WORKER will be responsible and liable for all damages and/or criminial/civil lawsuits by breaching this policy.  Where the WORKER wishes for a family or friend to be invited, partake, enter of have access to the flight, accommodation, rental hire car the WORKER must request and obtain written permission from the event management supervisors and the other WORKER's that may be also present on the flight, accommodation or rental hire car before allowing their family or friend from entering or being invited.  Where the approval is permitted for a family or friend of a WORKER to be invited, the WORKER is solely liable and responsible for their family or friend's actions and behavior, including the damages, costs and/or any criminal or civil lawsuit initiated due to the WORKER's family or friend invited.

    5. In the course of attending a reservation, the WORKER shall have no authority to incur expenses in the name of and/or on behalf of the COMPANY unless such expenses are otherwise expressly authorised by the COMPANY to incur same.

    6. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited: the COMPANY will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with accommodation location, airline, and/or rental company that has been organized by the COMPANY for the WORKER.  The COMPANY makes no warranty or representation as to suitability of any product or service booked.

    7. The WORKER is responsible for reading and understanding the terms and conditions of each vendor for all booked schedules, and reservations and is responsible for adhering to the vendor's terms and conditions.

  6. Airplane / Flight Travel:
    1. No airplane or flight travel will be provided under 250 kilometres, or when the WORKER decides to arrive or leave from an event or tour earlier or later than the designated tour dates.  Where an WORKER is allocated to perform at an event for 1 day only, no accommodation will be provided.

    2. All additional charges that are incurred by the WORKER that are not shown on the airfare confirmation, will be at the expense of the WORKER.

    3. Any additional charges for excess baggage will be at the cost of the WORKER and will be required to be paid at the AIRPORT upon departure.

    4. The WORKER must arrive at the airport no less than required set time by the airline before departure.  If the WORKER misses their allocated flight, is late, does not show up or is removed from the airport for any reason, other than a medical reason, the WORKER will be required to pay for the total amount of the airfare and any additional charges to the COMPANY.  The amount will be deducted from the WORKER’s wage.

    5. The WORKER is responsible for reading and understanding the terms and conditions of the airline booked and is responsible for their own actions on the plane.

    6. Additional Information can be found on each individual call sheets and it is a requirement that the WORKER complies with all company policies and procedures.

  7. Accommodation:
    1. No accommodation will be provided under 250 kilometres, or when the WORKER decides to arrive or leave from an event or tour earlier or later than the designated tour dates.  Where an WORKER is allocated to perform at an event for 1 day only, no accommodation will be provided.

    2. All additional charges, late fees, mini-bar expenses or damages to the hotel room or accommodation will be at the expense of the WORKER.

    3. The WORKER is responsible in ensuring they adhere to all state and federal laws with regards to housing a person under the age of 18 in an accommodation location that has been booked.

    4. At the discretion of the COMPANY accommodation booked may be AIRBNB rooms, AIRBNB business account entire homes (where an allocated room in the entire house is provided to the WORKER), single hotel rooms, serviced apartments with separate individual bedrooms or twin share or multiple separate beds in one room.  In the event that twin share or multiple separate beds in one room housing is booked, the COMPANY will ensure that all male WORKERS are housed together and all female WORKERS are housed together and separately from the male WORKERS, but may be in the same accommodation/house/dwelling.

    5. Under no circumstances is a family or friend permitted to sleep-over or reside in an accommodation location booked by the company for a WORKER.

    6. The accommodation booked for the WORKER may be at minimum 2 stars dependant on the location of the event or the financial cost to the COMPANY.

    7. If the WORKER does not show up, does not check in or cancels the accommodation booking, the WORKER will be required to pay for all charges, services fees, administration or cancellation charges the COMPANY has incurred and/or charged.  The amount will be deducted from the WORKER’s wage.

    8. Some accommodation providers require a credit card imprint or equivalent at check-in to cover incidental charges. The WORKER registering at check-in will be required to provide a personal credit card for these incidental charges, however should not be expected to pay for the room.  In the event the accommodation provider charges the WORKER for a room, already organized and approved by the COMPANY, the WORKER must immediately contact the COMPANY to inform them of this.  The COMPANY will reimburse the WORKER upon receipt of the payment.

    9. The WORKER will be responsible for reading and abiding by the terms and conditions of the accommodation provider.

    10. Additional information will be provided on each individual call sheet that is issued to the worker.  It is a requirement that the WORKER follows and complies with the company procedures and instructions on the call sheet as well.
      For more information regarding the company policy on Accommodation refer to Accommodation and Company Policies regarding Accommodation

2019-04-12 06:59
John Khoury

Smoking, cigarettes, tobacco or anything relating to the process act or behavior of smoking.

Smoking and government regulations on smoking (which refer to any process in making, using, creating or being involved) in using cigarettes, e-cigarettes, cigars, pipes or any item or paraphernalia relating to the act of smoking tobacco or any other item is becoming a very legislative part of everyone's lives.  In view of specific incidents the company has now decided to also implement a more formal policy for all workers of the company in regards to smoking.  While there are elements of smoking clauses in different policies within the Company Policy and FAQ server it is now become essential to make a dedicated policy on this issue.

All workers of the company are required to adhere to the following:

  1. Obey all cigarette, tobacco and smoking laws in the jurisdication they are in.  Workers unsure of the smoking laws in the jurisdictiona they are in should, on their own accord, research using google or any suitable browser.  Depending on your location of the company your smoking laws refer to the following search link https://www.google.com/search?client=firefox-b-d&q=australian+smoking+laws
  2. Where working at an event where the venue is a school or child related venue, obey all smoking laws in relation to this legistaion of smoking in child-orientated locations or venues. Depending on your location of the company your smoking laws refer to the following search link https://www.google.com/search?client=firefox-b-d&q=smoking+laws+near+schools.

  3. Be aware of the effects of passive smoking and how this may affect other workers.

  4. SMOKING IS NOT PERMITTED on any occasion or time whilst in a company vehicle, rental vehicle, chauffeur vehicle, transport vehicle that has been provided by the company to the worker.

  5. SMOKING IS NOT PERMITTED on any occasion or time whilst in a company leased house, property, AirBusiness accommodation, room, motel or hotel that has been booked by the company for the worker.
    1. Where smoking is permitted while at a company booked property/accommodation while working or on tour ...
      1. The worker must obtain written or SMS/TEXT proof of the permission granted from the hotel management or representative of the hotel or the Accommodation Host (as stated in the Accommodation Call Sheet).  Failure to receive written permission as required will result in the company policy as stated in clause 5 above.
      2. Only be done external to the property/room.
      3. It must always be outdoors.  Smoking indoors is not permitted for any reason.
      4. Where the worker is smoking outdoors of the property/room ...
        1. it is the responsiblity of the smoker to ensure that the smoke or odour does not enter the indoor area of the property/room. 
        2. Where this occurs the smoker must ensure they are at least 2 metres from the opened window or door, or the smoker has closed the window or door to ensure no smoke enters the indoor area of the property/room. 
        3. It is the responsiblity of the smoker to ensure they inform the other persons on tour who are indoors if they are ok with the windows/doors are closed.
        4. If a situation arises where the majority do not wish to have the window/door closed for suitable reasons the smoker must be 4-5 metres from the opened door/window of the property/room.
        5. It is responsibility of the smoker to have with them a deordorizer to remove all scent of the tobacco or smoking odour.

      5. Ashes, used cigarettes, ashtray and any left over substance or material of the smoked item, must remain outdoors at all times.
      6. On no occasion must the ashes, used cigarettes, ashtray or any left over substance or material of the smoked item be brought indoors of the property/room for any reason.
      7. On no occasion must the ashes, used cigarettes, ashtray or any left over substance or material of the smoked item be discarded inside the property/room. 
      8. All ashes, used cigarettes, ashtray or any left over substance or material of the smoke item must be discarded outdoors or in an outdoor bin, external to the property/room, or left outdoors.

  6. SMOKING IS NOT PERMITTED on any occasion or time whilst in company uniform.  If a worker wishes to smoke while in company uniform they will be required to wear civilian/private apparel over the company shirt or logo whilst smoking.  Smoking whilst in company uniform is not permitted.

  7. SMOKING IS NOT PERMITTED on any occasion or time whilst indoors at a company booked venue, accommodation, vehicle of transport.

  8. Where a worker is permitted to smoke in an approved area and is not in breach of the company smoking policy ...
    1. The worker must ensure they have a deordorizer to mask/remove the odour and scent of smoking from their persons.
    2. Halitosis and a smokers breath is very common in smokers and therefore if you are prone to this, the worker must have breath mints to mask or remove the smokers breath.

Questions Asked and Answered:

  1. David Phillip | 21-Jun-2020 07:18 |
    what is policy and procedure if whilst at a leased property the designated smoking area is at the back rear of property, however the garbage bins are at the front and the only way to access the bins from the rear of property is through the house premises. In such circumstances what is procedure for disposing of the used ash? Is it acceptable, providing there are no safety or odour issues to place all the used ash into a disposable bag, walk directly through the property and immediately dispose of the bag into the appropriate bins?
    1. answered by @steve.baltzois 21-Jun-2020 17:56
      1. exactly as you said.  The ashes need to be put in a scented bag or a locked/tied bag and taken thrown the property to the garbage bins.  Most homes have a side passage way and this should be the first place to walk through before going through the property.  If there is no other way to take it out, going through the property with the ashes in a sealed bag is acceptable in this case.

2019-04-16 00:45
Steve Baltzois

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I view or access my call sheet rosters and events and how to I confirm my attendance to my call sheet rosters and events?

Iconic Productions and Iconic Performances uses Google Business Calendar (GSuite) to roster all workers on their call sheets and events to perform at. As a worker with the company you will be given access to our Google Business Calendar to:

  1. View your Call Sheets and Event Rosters
  2. Access the content and notes of all Call Sheets and Event Rosters.
  3. Confirm your attendance to all your Call Sheets and Event Rosters.

Event Rosters and the touring schedule are done in advance and you will be rostered, depending on your work status in advanced.

Call Sheets however are planned approximately two weeks before the period of work and is often sent out when approved within the first 7 days of the upcoming week. Depending on the workload of the event managers it can be at minimum 3 days before the upcoming week.

When your rostered on an Event or call sheet or a work shift you will be notified on SLACK of the roster. You will then need to access the Google Calendar with the appropriate login details provided to you and view the call sheets and rostered events on the Business Calendar and confirm your attendance.  Not all planned work shifts are listed on your Call Sheet Rosters.

To confirm your Attendance to a Call Sheet or Rostered Event do the following:

  1. Login into the GSuite Business Calendar https://www.google.com/calendar with your username and password provided to you.
  2. Follow the onscreen prompts.
  3. You will enter the Calendar and you may view the calendar in either Day, Week, or Month.
    1. To view in Day press D
    2. To view the Week press W
    3. To view the Month press M.
  4. You will see all your call sheets and events. Those you have not yet confirmed will be displayed in White.
  5. Those you have accepted and confirmed will be displayed in a solid color.
  6. To confirm your call sheets and rostered events click on each individual event on your calendar. At the very bottom of the event you will see the following options

    Yes = meaning you have accepted the call sheet roster or event and attending.
    No = meaning you are not attended the call sheet roster or event (see notes below)
    Maybe = DO NOT PRESS OR USE under any circumstances. Iconic Servers do not recognize this command from Google Calendar.
    1. You are required to confirm your acceptance of this event by clicking on the YES button on the event on the calendar.
    2. Do not click on the word “ACCEPT” or any other links as the system will not accept this and do not use any other software to confirm your attendance as this may make your acceptance void and your shift will be given to someone else.
    3. Please note, DO NOT press MAYBE as staff are required to either accept or not accept their attendance to a shift.
    4. You should not be pressing NO on any of the call sheets, as most of your unavailability would have been provided to the event managers on Slack and using the notification for leave form. Pressing NO on a call sheet can result in termination of your work with the company.
  7. To view the details and specific notes for the Call Sheet or Event, you only need to press on each individual rostered call sheet and read the content. Any edits or changes you make, will on be reflected on your view of the calendar. So it is recommended that you do not make changes to the event notes and only use your access to view your roster and call sheets.
  8. The Google Calendar feature that you have access to, is not for providing the events staff with your availability. It is to use to view your roster, call sheets, locations of venues and rostered work. No communication other than YES and NO is received between the Google Calendar and Iconic Servers.
  9. All communication of your unavailability should be provided on Slack and the use of the form and provided in the time required as per the unavailability policy.
    1. It is important to start your work at the same time of your planned and allocated scheduled rosters, call sheets or work shifts.  Changes to your scheduled rosters, call sheets or work shifts require a minimum of 5 days notice to your supervisor and need to be approved.  For urgent changes a minimum of 24 hours notice is required and approval obtained by your supervisor.

The calendar is always set to use the Standard Australian Eastern Timezone. Please ensure that when you are looking at your roster that you do not make changes to the settings as this can interfere with the timing of your call sheets and event rosters.

If you are casual, your unavailability must be provided to the event managers 1 month in advance on Slack or by using the Leave of Absence form that is found on the company server.

 

IMPORTANT INFORMATION about CALL TIMES and the CALL SHEETs.

  1. Iconic Productions has partnered with Rome2Rio and this is a free service for you to use. The site gives you approximate directions, bus and train numbers to collect and estimated costs to allow you to plan your best way to get at your location and work on time.

  2. Call Sheets should be confirmed within 48 hours of receiving the notifications and/or invitations.

Questions Asked and Answered:

  1. David Phillip | 11-May-2020 02:03 |
    Suggestion: as all employees should never press "maybe" and availability should always be given at least 1 month in advance, simply have "Yes" as the only option?
    1. answered by @beau.sherman | 15-May-2020 10:29 |
      1. David while this is a good suggestion understand that the rostering system for our call sheets are done using G-Business Suite (Google's) third party program and Google software is not designed just for our needs. We do not have permission or access to Google's source code.  The other thing to know is employees are not the only ones who work at the offices.  There are freelancers, volunteers and contractors and they need to have different allowances in accepting the rostered work by using the No or Maybe options.  Can I suggest for you and for other employees to only press YES and to learn and read the steps here.  It is not too hard to press YES and to know what you are needing to do.  I am sorry but your suggestion cannot be added to a development evolution for an upgrade because of these reasons.

2019-04-16 00:42
Nikolas Harrington

What do I do if I have seen a broken, or damaged prop, equipment or item or I have broken or damaged company prop or equipment.

  Updated FAQ by Beau Sherman | 05 Dec 2019 13:28 

  1. The company administration team has been looking at a faster and more instant way to report
    1. damages to props, equipment wardrobe.
    2. lost props, equipment or wardrobe
    3. cleaning requirements
    4. low stock order requests
  2. We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred.
  3. This is an instant online form that will automatically go straight to the appropriate department as the server determines it based on the selection process.
  4. It stops all need to have to access ProjeQtor to add the item and reduces the work load of all supervisors by having to fill out the long details of the ProjeQtor.
  5. The form can be completed by all workers of the company who have and can be verified by a slack account.
  6. The form is very easy to use and takes approximately 3-5 minutes to complete as long as there is internet access.
  7. The form works on all smartphones, tablets, and PCs but is designed to be quick responsive and available on the actual smartphone regardless of the size of the screen.
  8. The form can be used for all
    1. event items, props, production or technical equipment
    2. wardrobe / costumes / uniforms
    3. administration/office equipment (eg: desk, chairs)
    4. computer parts / components / devices (computers screens, monitors, bluetooth devices, printers network cards, modems etc)
  9. Damages to other items as listed below please refer to the links as listed below.
  10. To use the new Damage or Low Stock for Props Equipment or Wardrobe Form click here.
    1. After completing the form, you will be required to copy the submission ID and post it on the props_wardrobe channel for reference.
  11. After the form is completed and submitted, the administration staff (receptionists) are now responsible for adding the details to ProjeQtor.

The use of company equipment while at work, regardless of whether it is in the office, at an event, during transport, loading or unloading, or during a bump-in or bump-out all workers and contractors have a responsibility to report the item immediately to their supervisor or on the department channel. Failure in reporting it immediately can be seen as an attempt to mislead the company with regards to damaged equipment and the worker can be held liable for breach of company policy and repairs or replacment of the broken or damaged equipment.

If you find, see or have broken or damaged any company equipment you are to report it immediately using the following process


Description of Item Broken or Damaged ...
Vehicle damage / trailer damage

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Take a photo of the damaged item.
    2. Refer to the Vehicle Travel Log Safety Check Form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Vehicle accident

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company vehicle accident form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Property Damage (eg house, gate, fence, building)

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company property accident form. Click here for the FAQ policy.

Questions Asked and Answered:

  1. David Phillip | 29-Jun-2020 12:58 |
    Question. This Faq states under point 2: "We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred" However at end of Faq it clearly states: "If you find, see or have broken or damaged any company equipment you are to report it immediately" and that failure to do so could be seen as attempt to mislead company. Is there a 60 minute leeway once a damaged item has been discovered? Await clarification.
    1. answered by @nikolas.harrington 29-Jun-2020 14:52
      1. the form allows up to 60 minutes from the photo taken.  Someone can be doing something busy and not able to complete the form and the date is within 60 minutes of the form submitted.  The policy of immediately report it is what everyone has to follow.

  2. David Phillip | 10-Dec-2019 11:33 |
    Question: For all damaged props or items reported, does the supervisor/actors captain still need to complete activity of ProjeQtor?
    1. ANSWERED BY @beau.sherman | 11-DEC-209 10:16
      No.  The adding of the form details is now the responsibility of the administration staff.  This is to reduce the paperwork load on all supervisors and make the notification of these damages more instant.  You still have to notify the @eventmanagers of the submission ID of the form for reference.

2019-12-11 00:01
Beau Sherman

Grooming, Body Odour, Hygiene and Company Etiquette for all Iconic Workers and Contractors

 Updated 14 Sept 2020 12:53 by @Reception Staff at Iconic Productions Sydney-Holly on behalf of Executive Team  

  1. From the Executive Meeting last Friday to go with the times of the language used currently the term "master" for CCRPs under the age of 16 are now
    1. to be referred to as "young man" if the CCRP is male
    2. to be referred to as "young lady" if the CCRP is female. 
    3. The term "master" is obsolete.
  2. Ladies and gentlemen could now be replaced with "Folks".  The term "Ladies" or "Gentlemen" can still be used.
  3. If there is a mix of woman and man in the group the term "Folks" is adequate.

Whether you are a worker, contractor or employee of Iconic (the company) you are required, as an Iconic worker to always remain professional, respectful courtesy and honorable in all your dealings with the company customers, property accommodation owners or hosts, suppliers, other Iconic workers, volunteers, associates or affiliates (herein known as Iconic Associates). The high standard of Iconic and the company’s brand image is a precedence not seen in many companies. Therefore as an Iconic worker you must always maintain the high standard of the Iconic Brand and maintain the goodwill of the company brand and image.

In addition to the high standard the company prides itself on to be a professional Iconic worker there is a set etiquette that is required from you to be and continue to be an Iconic Worker. At Iconic Productions our Grooming, Body Odour, Hygiene and Company Etiquette dress code typically requests that all workers exercise good judgment regarding their appearance and hygiene. Failure to maintain and behave per the etiquette of an Iconic worker may result in termination of your work, agreement or contract with the company. It is imperative that you understand, acknowledge and behave with the etiquette that makes Iconic, so Iconic and to always stand proud of the work you do, the experience the people who connect or engage with you receives and the goodwill of the company brand.

Grooming, Hygiene and Appearance Etiquette:

  1. Always wear black pants (no shorts), black shirt, and the company Iconic Black Production Crew Vest where provided.
  2. Always wear formal shoes or safety boots. No sneakers, flip-flops, crocs or other types of shoes.
  3. Your uniform and clothing must always be ironed and washed/clean on a daily or weekly basis (where required).
  4. Your uniform and clothing should not be faded, have tears or showing signs of age (for instance: fraying).
  5. Try to be clean shaven (no 5 day growths), unless it is part of your role/duty.
    1. If you have a moustache or beard it has to be groomed and tidy.
    2. Growing a beard or moustache must occur outside of the period of being an allocated work.
  6. Hair must be gelled, or washed and combed. Appearance is a must and hair that appears like bed-hair is unacceptable.
  7. Shower, bathe or wash on a regular basis, before or after a work.  It is recommended that after long travels on tour or after a day staging or performing, a shower to rid the body of sweat and dirt prevents unpleasant odours.
  8. Have a pleasant odor. Body odor is to be used to avoid body or foot/shoe odor at all times with anti-persiperants, disinfectants or colognes.
    1. Flatulence in the company vehicle, accommodation rooms, at venues, or near customers, suppliers, hosts can be deemed offensive by others and can be found to be disrestful and leaves horrible odors. All workers are to resist flatulating in a company vehicle, accommodation rooms, at venues, or near customers, suppliers, hosts. If you are in need of releasing gas from your digestive system ensure you are at a respectful distance and proceed to evacuate your colon.
  9. Do not pick your nose, clean your ears or teeth when close to an Iconic Associates.
  10. Halitosis (bad breath) is very common and therefore if you are prone to this, or eat garlic or smoke, you must have breath mints to avoid this at all times.
  11. Clean hands and skin. If you have excess dermatitis or acne, makeup is required
  12. No visible tattoos or piercing. All tattoos must be covered and all visible piercing must be removed, with the exception of earrings.
    1. Earrings must be small and no bigger than a 5 cent piece.
  13. Do not touch or shift your private parts where you are near or in visible proximity of Iconic Associates.

Communcation Etiquette:

Iconic Productions has a very strict policy on the way we handle ourselves and communicate with Iconic Associates using or seeing or watching an Iconic Event. There is no exception to this and must always be maintained at the highest standard. In addition to normal policy of communication as an Iconic worker there is even a stronger etiquette that must be adhered to at all times.

  1. Always speak in English. Where translation is required, use the Google Translation APP to document and record what is being said in another language. Use this only if absolutely required. (There should never be a spoken conversation between an Iconic worker and an Iconic Associates in another language for any reason).
  2. Always speak clearly and softly to be understood.
  3. Always be happy, smile and enjoy the conversation.
  4. Keep the communication discreet.
  5. Keep the communication succient to the question and do not go into a huge conversation and elaborate.
  6. Always refer to an Iconic Associates as
    1. Sir (for males)
    2. Madam or ma'am (for females)
    3. Gentlemen (for groups of males)
    4. Ladies (for groups of females)
    5. Master (refer to updated note on 14/09/2020 at top of policy) (for children or persons under the age of 16).
  7. Only use their first name when checking/confirming/verifying/identifying or speaking to Iconic Associates.
  8. Do not argue with an Iconic Associates, regardless of whether they may be at fault or wrong, always maintain a professional approach and be respectful.
  9. Do not ask personal questions and try to avoid answering personal questions (i.e. what they do for work, where they live, salary, etc).
  10. Do not provide personal answers about yourself (i.e. Living Address, Salary, Marriage Life).
    1. It is acceptable to talk about your work, your position with the company and promote the Company to Iconic Associates as a potential new customer or supplier for Iconic. Remember that while you are an Iconic Worker you are also the first image they see of the company and this is a good opportunity (where practical) to promote the services and products of the company to the Iconic Associates).
  11. Do not talk about sex, religion or politics with Iconic Associates. If the Iconic Associates commences a conversation of this matter, only listen, but do not engage or express your opinion. Refer to Active Listening Skills Technique to avoid any potential confrontation.
  12. Do not talk about wages, income, where you live (address, location). It is not required and should not occur.
  13. Do not talk about personal issues you have with Iconic Associates.
  14. Do not discuss, comment or react to poor behaviour of other users / customers / workers / pedestrians or vehicles. Even if the Iconic Associates makes a comment it is important that you do not engage and professionally knod your head to acknowledge their conversation.
  15. Always provide Active Listening Skills to the Iconic Associates.
  16. Do not engage with a group conversation or react to the conversation be spoken amongst the Iconic Associates, unless you are spoken to, then follow company policy on communicating with Iconic Associates.
  17. Do not accept an offer for dinner, drink, outing or a request for any social media connection or any type of relationship.
  18. Do not exchange phone numbers for any reason, except during an accident or injury.
  19. Do not talk about who you met, chauffeured, or serviced or what you heard, overheard, or saw to any other person or video or recording device that is external to the Iconic Company Brand (this includes other Iconic Associates who have engaged with you or you have made contact with). This means telling your friends or family that you drove Mel Gibson, or Delta Goodrem, or Russell Crowe was at the venue and he was talking about a new movie, etc.
    1. Communicating or spreading information of what you are privy will be instant termination of your role/position within the company.
    2. All communicating or sharing of information of Iconic Associates or things you may have overheard with Iconic Associates can only be shared amongst a live and active Iconic Member and within the internal staff of Iconic Productions.
    3. Do not share any information to the media.
    4. Do not share any information for money or royalty.
    5. The only exception to this policy of etiquette is if you are required to do so in case of a legal matter, however you must remain from providing the information until approved by a Legal Representative of Iconic Productions.
  20. Do not over compliment Iconic Associates. For example, "you smell nice today" or "you look beautiful", or "what cologne/perfume are you using".
  21. Be truthful and honest with all communications with Iconic Associates. Do not lie or make up a story if you don't know the answer to it. Respectfully inform the Iconic Associates that you are not sure or don't know about it, then proceed to obtain the correct answer from someone within the company and if required pass it to the Iconic Associates.
  22. Do not ask the Iconic Associates for a dinner date, to be seen again, or for anything that is of a personal nature.
  23. Always end your conversation in a positive fashion, when the Iconic Associates is departing with comments such as:
    1. Have a wonderful day.
    2. Enjoy your evening.
    3. It has been a pleasure looking after you today.
    4. Thank you sir/madam.

What to do if you find another Iconic Worker who is failed to meet the standard of this policy or is in breach of a clause stated herein:

  1. First and foremost, speak with the Iconic worker privately and in a professional way as they may not have been aware of not following the clause or standard.
  2. If after you have done step 1 and the worker continues the same behaviour, inform their supervisor.
  3. If after you have done step 1 and 2 and the matter continues inform the channel department supervisor on SLACK as a direct message only.
  4. If the matter continues, use the notification of liability and complete the form to make an urgent case / complaint to the company executive management team and company administrators.

Questions Asked and Answered:

  1. David Phillip | 15-May-2020 08:03 |
    Q: Whilst "on tour" cast and crew may occasionally get together for a dinner or meal together. Some examples of this can be whilst all physically travelling on tour and stopping for a meal break. Another example may be an end of tour dinner and get together at a mutually agreed venue. Under such circumstances given that the event is not "official company business" Are any directives needed for the Supervisor to ensure that it is made clear that such events as those outlined above are NOT considered as on personal time of those who choose to attend?
    1. answered by @steve.baltzois on 24-May-2020 17:22
      1. If they are travelling on tour during a break, this would be considered a work break and the break would be required to be added in the Event Job Time Sheet. 
      2. If it is at the end of the tour and not during a call sheet roster or work activity it is personal time regardless and no directive is required.
      3. Anything during the working hours of the call sheet or work activity in this case is classified as a break. Any get together outside a call sheet roster or work activity or rostered work hours is personal time and all persons cannot classify it as work related or a break.  It is their own personal time.

2020-09-14 05:03
John Khoury

Emergency Procedure Guide - Use and Transportation of Carbon Dioxide Solid (Dry Ice) UN No 1845

Dry Ice which is used in the company's film and theatre shows and events is classified as a MISCELLANEOUS DANGEROUS GOODS - Class 9 solid.  As it is classified as a dangerous good there are safety precautions all persons handling it must be aware of.

FIRE EXPOSURE:

  • NATURE OF HAZARD:
    Solidified non-flammable gas. Shipped in boxes.  The gas is heavier than air. Contact with gas or solid may cause severe frost-bite to skin, eyes and airways.  The gas is evident as a white mist. Not combustible. In high concentrations may be suffocating without warning.

EMERGENCY PROCEDURES:

 If this happens ... Do this ...
 Spill or Leak Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. Wear the protective equipment as provided. Stop leaks only if without risk. Avoid breathing vapour or contact with the skin. Advise the police and fire brigade of location, type of product and quantity of spill.
 Fire Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. Extinguish small fires with water-spray, foam or dry powder extinguisher. Keep containers cool with water spray if availablie. Advise the police and fire brigade of location, type of product and quantity of spill.
 Contaminated
 Clothing
Remove any frozen clothing by soaking in water and avoiding skin damage. When soaking make sure there is warm or tepid water to sublimate the solid frozen carbon dixodie.
 Tanker / Vehicle Accident Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. If spillage remove any casualty to a safe area then proceed as for SPILL or LEAK." DO NOT move vehicle if spillage would result. If product on fire proceed as for "FIRE". Advise police or fire brigade of location, product, vehicle owner, damage and number vehicle and number of and type of injuries.

FIRST AID:

 Inhalation

Remove casualty to fresh air and lay down. If not breathing clear airway immediately and commence artificial respiration. Oxygen may be administered by a trained person.
Obtain medical attention.

 Eyes Wash with copious quantities of water tepid or warm for 15 minutes whilst holding the eyelids open.
Obtain URGENT medical attention for frost damage to eyes.
 Skin Remove contaminated footwear and clothing as above,
Wash with tepid or warm water.
Obtain medical attention for skin burns.

EMERGENCY CONTACT:

  • Location Australia:
    • Organisation: Cold Jet (www.coldjet.com.au)
    • Location: Unit 2, 8 Cunnigham Street, Moorebank NSW 2170 Australia
    • Telephone: 1300 COLDJET or +61 2 9600-9570

Questions Asked and Answered:

  1. David Phillip | 11-May-2020 12:50 |
    Question: What does "Keep Upwind" mean?
    1. answered by @steve.baltzois | 15-May-2020 10:24 |
      1. It means to have whatever it is situated or moving in the opposite direction to that in which the wind is blowing. Another way of saying this is against the wind.

2019-10-08 06:57
Karen Ristanceva

Vehicle Tyre Treads and how to check the tread on the tyre.

Braking distances and tread depths

 Updated 21 May 2020 16:32 by @barbara.green 

  1. Added meaning of Aquaplaning and hyroplaning.

What’s the tread depth of your tyres? You probably don’t know the answer to this question – and, honestly, I can’t blame you for not knowing. It generally isn’t the kind of detail that’s at the forefront of your minds. That said, your tread depth is actually really important when it comes to the safety and performance of your tyres.

The truth is that tread depth isn’t that complicated and is a great way to measure how worn-out your tyres are. In Australia, the tread depth of new tyres is 8.0mm. It’s recommended you look for new tyres when the tread depth is 3.0mm. The minimum legal tread depth allowed on your tyres is 1.6mm and at this point you must replace your tyres.

You might be wondering why I recommend new tyres at almost double the minimum legal tread depth. Tread depth actually makes a big difference to your car’s handling, cornering and, most importantly, its stopping ability. This is especially true in wet conditions. Consider the image below*:

When travelling at 80km/h in the wet, you see a hazard in the road and need to stop quickly. On a new tyre, you’ll come to a stop comfortably and with reduced risk of aquaplaning. On a tyre that’s been worn down to 3.0mm in tread depth, the same car will still be travelling over 30km/h at the point the new tyre would have stopped, and will take an additional 9.5m to stop.

When driving on a tyre with the minimum legal tread depth of 1.6mm the same car will be travelling over 40km/h when the car with the new tyre has stopped and will still be in excess of 30km/h when the car with 3.0mm tread depth has stopped. It’ll take 18.6m more distance than the car on the new tyre to stop.

Another way to think of it is in car-lengths. If the average Australian sedan is about 5m in length, then it’s nearly two full car-lengths needed to stop with 3mm tread depth, and just over three-and-a-half car-lengths to stop with 1.6mm tread depth.

If you see the tread less than 3.0 please add it to your vehicle log that I and Karlisle see and we can add it to the next service.

Don't know how to check your tyre thread. Use the quick 20 cent coin check. Here is the link https://www.bridgestonetyres.com.au/life-hack-how-to-check-your-tyre-tread

Aquaplaning or Hydroplaning:

Low or Poor tyre tread can cause Aquaplaning or hydroplaying.  The term aquaplaning is commonly used to refer to the skidding or sliding of a cars tires across a wet surface. Hydroplaning occurs when a tire encounters more water than it can scatter. Water pressure in the front of the wheel pushes water under the tire, and the tire is then separated from the road surface by a thin film of water and loses traction. The result is loss of steering, braking and power control.  For more information on this refer to https://www.safemotorist.com/Articles/Hydroplaning_Basics/

2020-05-21 01:48
Darren (Company Automotive Service Manager)

Work or Public Liability Injury or Accident or Medical Illness Report Form

IMPORTANT NOTE: Do not use this form if you are reporting a vehicle or property accident. For vehicle or property accident reports refer to the FAQ policy by Vehicle or Property Accident Report Form.


There are at times where you, an employee or contractor of the COMPANY or a volunteer or customer, audience member or person of the public may be involved in an incident. Where this occurs as a company and as a worker of the company we have a responsibility to document the incident in full Iconic Detail without assumption.

Since November 1999 and Current as of . ICONIC PERFORMANCES / ICONIC PRODUCTIONS INCIDENT or SAFETY WORK INJURY IS:

- LOCATION - - INJURIES - - ACCIDENTS - - INCIDENTS -
United States of America - Los Angeles Headquarters 0 0 122
United Kingdom - London Headquarters 0 0 59
Australia - Sydney Headquarters 0 0 6
Total = 0 0 187

The company is very proud of its SAFETY record and that is because of the huge efforts and training that is reminded on each occasion and required by all workers to company.

SAFETY MUST ALWAYS COME FIRST

in everything that an Iconic worker does. There is no exception to this.

The accident report form focuses more on the injury whereas the incident report form is intended to focus on the cause and prevention of further occurrences. The Report Form is in 2 parts. The first part is completed by the employee who suffered the accident and or was present when a person external to the company was involved in an accident during an event, and the second part is completed by an member of the company's executive and administration management team.

An accident report is an important tool used to document the accident and assist in investigating the cause. It also assists to develop procedures that may be put in place to prevent it from happening again. The supplied form required to be completed during an incident requires the employee(s), with the assistance of a supervisor or manager, to fill in the first part of the incident report form details including:

  • Details of the person injured
  • Injury details- including date, time and location
  • Medical treatment applied
  • Events leading up to the injury this is important to gain the perspective of what actually happened.

It is important to show outcomes of the investigation and to complete all details with truth and honour.

By completing the details with truth it allows the company's executive and administration management team to decide whether or not the accident should also be documented as an incident needing further investigation. This may well be the case depending on the cause of the accident and the possibility of it happening again due to job design, system or procedural faults needing additional investigation and control. Should the company decide to merge both the accident and incident form together into one document then the suitability of this should be assessed at senior management level to ensure that a detailed and documented approach to both matters is still achieved.

IMPORTANT NOTE: The template provided can be used for all accidents. However, it is important to check with your supervisor about the legal requirements for reporting “serious and notifiable incidents”.

An an employee or contractor of the Company you are legally obligated to complete the COMPANY's legal document relating to incidents or accidents that occurred to you or someone else whether or not such liability arises from the conduct of the Writer.

To complete the Work or Public Liability Injury or Accident or Medical Illness Report Form please click on this link here (click here to access Work or Public Liability Injury or Accident or Medical Illness Report Form).

IMPORTANT NOTE: Do not use this form if you are reporting a vehicle or property accidents. For vehicle or property accident reports refer to the FAQ policy by Vehicle or Property Accident Report Form.

2020-05-07 04:30
Administrator Iconic System

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Social Media Advertising and Marketing

Iconic Productions in Australia has not used Social Media Platforms to promote their stage 1, 2 and 3 events. Over the years business research has shown that increase business sales are productive with active Social Media PR advertisement.

From the beginning of 2020 Iconic Productions will commence the use of advertising on Social Media Platforms to promote stage 1, 2 and 3 events and also to keep a diary log of events similar to a yearbook.

This policy requires all Workers to use the Social Media Advertising Form and take pictures of the travels, tours, events and interesting things that our customers, users and potential new clients and associates may enjoy whilst the worker is working at an event or while travelling or being on tour. To do this the following requirements need to be in place to ensure efficiency of the photos taken and the quality and use of the photos.

  1. The stage department supervisor can elect any worker (who is on the event or tour) to take use the form and take the photos.
  2. It is recommended that the selected worker changes on a daily basis or an per quarter day to increase the feel of the photos and dynamic impressions. What this means is that if the same person takes the photo every day at every event, their creative ability might always be the same or their creative juices might be limited. By changing who is taking the photos and when, the impressions of the tour become more marketable.
  3. The stage department supervisor can also elect themselves to take photos.
  4. The photos must follow all appropriate laws in that:
    1. No nudity or pornography is taken.
    2. No compromising positions.
    3. No violence or intended violence is taken.
    4. No attempt to defame or derogatory photos be taken of any person.
    5. No attempt to edit, deface, filter or alter the photo after it is taken. This does not include the marketing team and the graphic designers who may need to edit the photo for marketing persons or blurring out children's face.
  5. In taking the photos consider the following for the best possible marketable photo image (these are only tips as we do not expect you all to be professional photographers):
    1. Under good illumination
    2. Photo taken not too close to the camera
    3. No blurred images. Only clear photos are allowed.
    4. Use the rule of thirds.
      1. This rule helps you take eye-catching pictures by using one of the most effective rules of composition.
      2. If you want to take pictures that have a “wow” factor built in them, the Rule of Thirds is the composition secret you need to take advantage of!
      3. To use the rule of thirds, imagine four lines, two lying horizontally across the image and two vertical creating nine even squares. Some images will look best with the focal point in the center square, but placing the subject off-center at one of the intersecting points of the imaginary lines will often create a more aesthetically composed photograph.
      4. When a photograph is composed using the rule of thirds the eyes will wander the frame. A picture composed using the rule of thirds is usually more pleasing to the eye.
    5. Avoid Camera Shake.
    6. Learn to use the Exposure Triangle
      1. To get your photos looking their best, you need to master the three basics: Aperture, Shutter Speed and ISO.
      2. You also need to understand the relationships between these three controls. When you adjust one of them, you would usually have to consider at least one of the others, to get the desired results.
    7. Create a Sense of Depth
      1. When photographing landscapes, it helps to create a sense of depth, in other words, make the viewer feel like they are there.
      2. Use a wide-angle lens for a panoramic view and a small aperture of f/16 or smaller to keep the foreground and background sharp. Placing an object or person in the foreground helps give a sense of scale and emphasizes how far away the distance is.
    8. Don’t Use Flash Indoors
      1. Flash can look harsh and unnatural especially for indoor portraits. Therefore, there are various ways you can take an image indoors without resorting to flash.
      2. First, push the ISO up – usually ISO 800 to 1600 will make a big difference for the shutter speed you can choose. Use the widest aperture possible – this way more light will reach the sensor, and you will have a nice blurred background.
    9. Choose the Right ISO
      1. The ISO setting determines how sensitive your camera is to light and also how fine the grain of your image.
      2. The ISO we choose depends on the situation – when it’s dark we need to push the ISO up to a higher number, say anything from 400 – 3200 as this will make the camera more sensitive to light, and then we can avoid blurring.
      3. On sunny days we can choose ISO 100 or the Auto setting as we have more light to work with.
    10. Pan to Create Motion
      1. If you want to capture a subject in motion, then use the panning technique. To do this, choose a shutter speed around two steps lower than necessary – so for 1/250, we’d choose 1/60. Keep your camera on the subject with your finger half way down on the shutter to lock the focus and when ready, take the photo, remembering to follow them as they move.
    11. Experiment with Shutter Speed
      1. Don’t be afraid to play with the shutter speed to create some interesting effects.
      2. When taking a night time shot, use a tripod and try shooting with the shutter speed set at 4 seconds. You will see that the movement of the object is captured along with some light trails.
      3. If you choose a faster shutter speed of say 1/250th of a second, the trails will not be as long or bright; instead, you will freeze the action.
      4. Try shooting other compositions with moving objects or backgrounds such as waves on a beach, crowds of people walking, cars commuting, with different shutter speeds to either capture blurred movement or snapshots that freeze everything sharply in time.
  6. In taking the photos the idea is to create a diary of the touring events and marketing the events. To do this photos taken can be of the following, but they don't only have to be from the list. Your creative justice is well-accepted and the marketing team would love to see new ideas of where the photos were taken and of who and how they were taken.
    • Photos of the travel on tour, bushes, national parks the tour has driven through, cane fields, ocean drives.
    • Photos of the stop-overs, meal breaks, the company vehicles parked at the stop-overs.
      • For legal, security and privacy reasons NO PHOTOS, for the purpose of the Social Media Advertising, are to be taken of the accommodation house, hotel or inside the property or the rooms.
    • Photos of setting up the event.
    • Photos of packing down the event.
    • Photos of the event where the performers are on stage performing. This can be done by the crew mostly. We would love to have many photos of different events, times of the events, different scenes be taken. This would be a perfect diary year book that can be created and used.
      • Where a person asks about the reason for taking the photos, especially where children are involved, explain to the person who is asking the question, that the photos are being taken for training purposes and a diary of the troupe's tour. All photos where children faces may be visible will be blurred out, if permission is not received or granted by the relative party.
    • Photos of cast/crew/workers dry rehearsing or being prepared for microphones to be setup.
    • Photos of cast/crew resting (please ask for permission).
    • Photos of cast/crew funny behaviors or actions or eating are always marketable images.
    • Photos of providing autographs or high-fives between the audience and the cast or crew (if allowed).
    • Photos of cast/crew in costume at the venue at different locations, such as, at a large tree at the venue grounds, or in front of a historical statue, or at the front of the venue doors.
    • Photos of the Venue front doors, entrance displaying the venue name.
  7. No less than 3 photos and no more than 5 photos per day should be taken by one person or the allocated person.
  8. It is allowed for multiple workers to take photos of that tour or event.  Nothing stops everyone on tour to take photos and upload them on the form.
  9. Photos must be taken on every day on tour and at every event by the allocated worker.
    1. The exception to this is:
      1. On allocated days off.
  10. Photos must be marketable and relatable to the company, Iconic Productions and Iconic Performances Pty Limited and/or the event or travel or tour.
  11. Workers are allowed to use their smartphone to take the photo and upload it on the form, however, must delete it from their phone after uploading.
  12. All photos taken will be checked to comply with legal laws and will after approval be the exclusive property of the company.
  13. Photograph and Image Release:
    1. The WORKER who took the photo irrevocably, consents, authorises and grants a non-exclusive licence and permission to the COMPANY and the Producers/Directors of the COMPANY, which includes its successors and assign them the right to using the photo being filmed, photographed, recorded, simulcast or broadcast (‘ARTWORK”) from a theatre or other place of entertainment during the course of such entertainment owned, operated or managed by the COMPANY (known herein as EVENTS); the right to create/draft/design/use/edit the ARTWORK into video, video clips, sketches, illustrations, paintings, images, photographs, cgi, vfx, sfx and other related work for the purpose of advertisement, programming, filming and/or TVC, and/or other visual reproductions (“PROMOTIONAL MATERIAL”) which may include other artwork and material; the right to use and to license others (where applicable) to use the ARTWORK and the PROMOTIONAL MATERIAL in all media throughout Australia and the world including for the purposes of recordings, publicity, advertising, sales, and promotion of the EVENTS (“PERMITTED PURPOSE”). 
    2. The COMPANY shall have the exclusive right in owning the photo and its Use for and in connection with the PROMOTIONAL MATERIAL, the soundtrack (including a soundtrack album), trailers, and documentary and/or "making of" productions, and all advertising (including sleeves, jackets and other packaging for soundtrack albums, video cassettes, videodiscs, compact discs, DVDs, written publications and the like), merchandising, commercial tie-ups, publicity, and other means of exploitation of any and all rights pertaining to the EVENTS and PROMOTIONAL MATERIAL and any element thereof.
    3. The WORKER indemnifies the COMPANY from any monetary compensations, reimbursements, and payments for use of the ARTWORK and PROMOTIONAL MATERIAL and acknowledge and agree that they release and waive their right now or hereafter to request or receive royalties, payments, compensation or other financial gain from the COMPANY based on the use of the ARTWORK, the PROMOTIONAL MATERIAL for its PERMITTED PURPOSE.
    4. The WORKER further releases the COMPANY from any infringement or violation of personal and property rights of any sort whatsoever based upon the use of the ARTWORK and the PROMOTIONAL MATERIAL.
    5. The WORKER acknowledges and agrees that the COMPANY will own any and all rights in and to all literary works, dramatic works, artistic works and musical works arising from or in connection with the ARTWORK, the EVENTS, the PROMOTIONAL MATERIAL, including all files, illustrations, drawings, sketches, images, video, video clips, animation, cgi, vfx, sfx, documents and other related work at the completion of all PERMITTED PURPOSES, but not limited to the Copyright therein, and all renewals, extensions or reversions of Copyright now or hereafter provided, and the Producer shall be deemed the author thereof.
    6. The WORKER must provide, using the company form, to the COMPANY all unmodified and original ARTWORK, that they may have taken or asked another person to take of the EVENTS at any time during the course of the agreement.
    7. The WORKER further acknowledges that the COMPANY is not obliged to use the ARTWORK.

To access the Social Media Advertising Form, click here.

 


Questions Asked and Answered:

  1. David Phillip | 21-May-2020 12:31 |
    Fully reread and understood. Question: Why do we not allow photos of Rehearsing?
    1. answered by @ian.roberts on 24-May-2020 15:40
      1. Photos can be taken during rehearsing.  Where do you see you cannot?  At number 6. "Photos of cast/crew/workers dry rehearsing or being prepared for microphones to be setup.".  I found it at number 9 it said Exceptions.  This is incorrect and I removed it.  Taking photos during rehearsals and a good behind the scenes shots.

  2. Shannon Rossiter | 14-Feb-2020 04:47 | 
    One question. Is there any protection to the actor/crew of the images get stolen or used in another matter than intended? For example: used to promote or advertise any forms of other work not related to the company?
    1. Answered by John Khoury (company Solicitor) | 14-Feb-2020 16:50
      1. The images are stored on an encrypted and protected site using the allocated form.  While all measures are taken to secure the site and images, if the images were stolen this would be reported to the police for prosecution of the offender.  Your query as to the advertise any forms of work not related to the company, if the company was to use the images that breached the permitted purpose, the person who misused the images for such other purposes would be prosecuted to the full extent of the law.  The company protects and secures the use of all images.  The company is not responsible for the actions of a worker and this is why the company has security measures in use to ensure that only specific and approved workers with access to the images use secured logins and each view or access is logged.  All workers are protected by the law relating the misuse of their image and face.


  3. David Phillip | 12-Feb-2020 07:58 | 
    I have fully read and understand this FAQ. I have a question and major concern as actors captain and currently supervisor for the level 1 educational shows in Australia and specific to the clause where it states: "Where a person asks about the reason for taking the photos, especially where children are involved, explain to the person who is asking the question, that the photos are being taken for training purposes and a diary of the troupe's tour. All photos where children faces may be visible will be blurred out, if permission is not received or granted by the relative party" As i read the faq and as confirmed by supervisor @Ian Roberts today on slack, is we do not need to get formal permission from the schools prior to taking photos. I am concerned with the ambiguity in this clause where it states "All photos where children faces may be visible will be blurred out, if permission is not received or granted by the relative party" exactly what does that mean if permission is not granted? If a school objects only after finding out about photos being taken especially with children involved I think is very risky to Iconic from a legal and professional standing and in this regard am please seeking clarification as current supervisor on the level 1 educational shows in Australia.
    1. Answered by Steve Baltzois | 12-Feb-2020 18:22
      1. You do not need formal permission to take photos of an event that we own the rights to.  Do not confuse yourself with a complete stranger taking photos of children.  When any of our customers and venues book any of the events we manage and produce our terms and conditions is that we are allowed to take photos of the event for marketing and training purposes.  This is written in the program guide, is in the terms and conditions and also if you read our policy on photos and video it states that the crew or cast can take pictures of the event for the rights of the company.  So the answer to your first concern, of if permission is not received, we do not need to ask or seek permission to take photos of our shows.  If someone questions what we are doing, the response is that we are taking photos for training and to create a diary of the troupe's tour.  That is the purpose.  Where in the photo it shows a child's face, we will have that photo blurred.  It is rare to be questioned or asked by one of the persons at the venue,  however that is all you need to tell them.  The photos are secured and all faces of children are blurred.
      2. The second part of your question of "what does that mean if permission is not granted".  If we were to find a photo where we want to use it for marketing and the picture is picture perfect we would be asking the venue and then the parents of the face of the person in it, if we can use.  If they said to us NO, meaning permission not granted than we would blur the photo of the person's face from all images of the marketing.  It has nothing to do with taking the photo.  It has more to do if the photo was used for more extensive marketing.  A person can deny the use of their image or face, but they cannot deny anyone from taking a photo.
      3. This policy has been drafted and past through legals to ensure we are complying with all legal issues.  It is not at all risky from a legal or professional standing point to take a photo at event for company purposes.
      4. I think you need to read up on the company policy and the terms and conditions of video and photography for events to help you with your concerns.

2020-05-25 00:43
Ian Roberts

Accessing Company Forms or Not able to login into or access or use a company form?

Most company forms are now protected by the Company Server and JotForm.  Most of the company forms Iconic workers use will require an actual Iconic Worker's work email address and password to access the form.

To access a form that requests you to verify and login using your Iconic worker's email address, use these steps.

  1. Access the form as normal through the company policy and FAQ server.

  2. When requested click on   Connect with Google    button.

  3. Enter your Iconic Worker's Email Address.  This is the email address that ends in @iconic.productions or @iconicperformances.com.au or @worldsplayground.com or @staff.iconic or @startlogic.worldspl. If you are not sure contact support your department supervisor.

  4. When requested enter your password and click on   Next    button.
    1. For security, you may be requested to have a verification code sent to your mobile.  The mobile you use must be the mobile you provided to Iconic during your worker's registration ID form.

  5. Once all this is entered, you will have access to the form.

Remember to log out after completing the form.  The log out button is different on many devices, but you can definitely find it if you look around on the form itself after submission.

Remember also when completing an Iconic form, do not DO NOT COMPLETE IT ON SLACK. Slack has it's own security protocols and it can sometime clash with Iconic servers protection.  Always open up a new internet browser or if you are clicking on a link from Slack, press on the button that pushes it to a fresh new internet page.

2020-05-29 05:40
Beau Sherman

Unable to access form with Iconic work email address. Form loads back to log in page.

If you are not able to login into an Iconic Form and you are experiencing the issue of not able to log in where every time you try the form loads you back to the log in page it is due to a security protocol that detects other possible logins and for security it stops the login into the company server.

If you do experience this try the following to resolve the problem.

  1. Log out of the Iconic form. This can be done by finding your initial (often on the top right of the page), press the initial letter and press to logout.
  2. Log out of all programs you logged into with your personal email address or the wrong email address. Things like Email accounts, programs or other software where you used the personal or unauthorised email address on safari or google pages. Very important.
  3. Shut down all programs running.
  4. Clear your cache. For assistance on how to clear your cache you can use https://www.refreshyourcache.com/en/home/  . If this page does not have the right version for you, use google and search for clear cache (enter name of the thing you want to clear the cache - eg: clear cache iphone safari, or clear cache windows 10 pc chrome)
  5. Switch off your PC or device.
  6. Wait 5 minutes for the server to forget your request. Very important.
  7. After 5 minutes turn on your PC or device.
  8. Only turn on the program with the link for the form.
  9. Press on the link to access the form
  10. Sign in with your correct and approved Iconic work email address.

2020-06-18 10:12
Nikolas Harrington

Where is the Iconic Warehouse and Studios

The physical address of Iconic Productions Warehouse and Studios is located at

  • Iconic Productions Warehouse & Studios
    Unit 13 / 94 Bryant Street
    Padstow NSW 2211
    Australia

Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.

The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended on Tuesday 28 July, 2020 and the company has a new large Warehouse/Studios.

2020-07-28 15:09
Faith (Reception)

Where do I send receipts now that postbox at the Earlwood Property is no longer available

Because the address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility, if an Iconic worker needs to send receipts or letters to the accounts office this will be handled now in 3 ways.

  1. Use the reply paid labels and stick it to an envelope and post the envelope.  All labels and envelopes are found at the Iconic Warehouse/Studios.
  2. Leave the receipts at the Iconic Warehouse/Studios in the Internal Company Inbox and one of us will collect it once a week.
  3. Drop off the receipts in person at the Head Office in Sydney.

The physical address of Iconic Productions Warehouse and Studios is located at

  • Iconic Productions Warehouse & Studios
    Unit 13 / 94 Bryant Street
    Padstow NSW 2211
    Australia

Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.

The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended on Tuesday 28 July, 2020 and the company has a new large Warehouse/Studios.

2020-07-28 15:24
Faith (Reception)

Bluetooth iPad Pro Keyboard Manual and Functions

Bluetooth iPad Pro Keyboard Manual and Functions, product specifications and Keyboard Shortcuts.

2020-08-07 06:12
Beau Sherman

What is the WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW

The WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW are as follows:

IMPORTANT NOTICE

  1. #1: The information provided here is strictly for the use of Iconic Workers and for business purposes only. All personal use of the Wi-Fi is not permitted. The details are not to be provided to any person who is not a registered Iconic Worker or has not been authorized or approved by the Company Senior Executive Members.
  2. #2: For the security of the details herein, each time you view or access this page you are required to make a brief note on the comment section of this FAQ explaining why you accessed or viewed this page and what for what purpose. You are reminded that all access to the Iconic Knowledge Base FAQ server is logged. Therefore if a comment is not made as required at the time you have logged into this FAQ, this will be deemed as inappropriate and irresponsible behavior and a security breach.

Wi-Fi SSID: Iconic_Studios

Wi-Fi Password / Network Security Key: ruBKVzSJ2XFy#v5C

2023-06-16 04:48
Administrator Iconic System

Anzac Show / Event

Go to category

When can you book an ANZAC Show?

Refer to the available dates on the product availability page for that specific area.

2014-09-03 06:32

Media Release ANZAC Story from Department of NSW Education

The following is a MEDIA RELEASE that may be attached and email to customers for the ANZAC Story.

2015-03-27 01:46
Barabara Event Management Team

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

If the client books a day Entire event then how many tickets he has to buy? or there is a cost for the entire day event fixed ?

When you select the ticket purchase method, it will tell you the number of tickets allowed per event.

2016-11-29 12:09
Steve Baltzois

Is there a cost for the entire day event fixed?

If the ticket purchase method is per event, then the system will inform you of the number of tickets allowed after you select the correct options.

2016-11-29 12:08
Steve Baltzois

How many shows can we perform at the same venue in a day?

The Product Availability Page (PAP) may show 1 or 2 or 3, but speaking to your Team Supervisor if it is at the same place, up to 5 shows allowed on 1 day at same venue. 

IMPORTANT INFORMATION:
Each show must have a between 30-45 minute break between each show if there are multiple shows booked on the same day at the same venue. 

If more than 2 shows required, Matthew said permission required to allow for extra shows on same day at same venue.

2019-09-27 01:24
Steve Baltzois

What is the setup (bump-in) and pack up time (bump out)?

The show takes between 4-5 hours to setup (bump-in).  It takes approximately 3-4 hours to pack up (bump-out).

2016-07-04 10:29
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Setup props, setting scene for stage 1, stage 2 shows and events (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Stage 1, stage 2 shows and events.

The images and files attached here may only be used by Iconic staff and contractors.  At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet.  It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2020-02-24 01:52
Graham Normanally

Setup props, setting scene Anzac Story, Anzac Live or Rememberance Day Live (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Anzac Story, Anzac Live or Rememberance Day Live

The images and files attached here may only be used by Iconic staff and contractors. At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet. It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2017-04-25 13:10
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Boombastic BIG SHOW Event (Corporate)

Go to category

Corporate Prices for Boombastic Event

Refer to the product availability page


SPECIAL NOTE:

 

Never let a customer go. If they can't book the show because the price is too expensive ... THEN ASK THEM

What they can afford and that you will check to see what you can do. Contact STEVE BALTZOIS or your manager immediately to find the best price we can offer them.

 

Also keep in mind that all Event Sales Agents, are allowed to offer a 10% discount without approval. However do not use this freely and be thrifty with who you are applying the discount to.

2016-07-22 08:15
Event Management Team

Boombastic Big Show Event for Corporate (Brochures and Flyers)

The following attachments are allowed to be emailed as an attachment to send to CORPORATE customers.

To attach a brochure or flyer do the following ...

    1. Download the attachments to your computer by clicking on them.
    2. Search for the customer and open the customer details page.
    3. Press the Send Email Button.
    4. Select your email template.
    5. Enter your subject heading.
    6. Enter the information on the body of the email window.
    7. Click on the button SELECT FILE under the attachments heading (near top right).
    8. Find the location of where you saved or downloaded the brochure on your computer.
    9. Select the correct file (make sure it is the correct file).
    10. Press OK.
    11. Check that the correct file is attached.
    12. If you want to attach more than one file, repeat steps 7 to 11 again on each Select File row. (only 5 attachments are allowed to be sent per email).

 

2016-03-22 06:15
Steve Baltzois

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

If the client books a day Entire event then how many tickets he has to buy? or there is a cost for the entire day event fixed ?

When you select the ticket purchase method, it will tell you the number of tickets allowed per event.

2016-11-29 12:09
Steve Baltzois

Is there a cost for the entire day event fixed?

If the ticket purchase method is per event, then the system will inform you of the number of tickets allowed after you select the correct options.

2016-11-29 12:08
Steve Baltzois

How many shows can we perform at the same venue in a day?

The Product Availability Page (PAP) may show 1 or 2 or 3, but speaking to your Team Supervisor if it is at the same place, up to 5 shows allowed on 1 day at same venue. 

IMPORTANT INFORMATION:
Each show must have a between 30-45 minute break between each show if there are multiple shows booked on the same day at the same venue. 

If more than 2 shows required, Matthew said permission required to allow for extra shows on same day at same venue.

2019-09-27 01:24
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Program Guide for Boombastic Science Show

The BOOMBASTIC SCIENCE SHOW for all industries, including Corporate Events, Vacation Care Centres and Schools does have a program guide and press kit.  The program guide and press/media kit is often sent by the event management team.  However if the customer has requested this to be sent early, copy and provide them the following link.

The link is from the company's secured folder of the Companys Drop Box Account.

Download Link for the Program Guide for the BOOMBASTIC SCIENCE events is

https://www.dropbox.com/sh/obwemduo1j7nh74/AADrNjq3X-KSP3Ia1HmOGcXJa?dl=0

2016-11-10 05:47
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

Boombastic Science Show Video Trailer - As Seen on TV

If a customer would like to see a commercial trailer of the Boombastic Science Show, copy the link below and forward it to the customer.

Alternatively they can search YouTube for Boombastic Science Show.

This Trailer is 4 minutes long and is mostly for Stage 1 or Stage 2 Shows and is not for the Stage 3 Show of Boombastic Big Event, but can be used as promotional information if required.

2018-01-11 02:07
Ian Roberts

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Emergency Procedure Guide - Use and Transportation of Carbon Dioxide Solid (Dry Ice) UN No 1845

Dry Ice which is used in the company's film and theatre shows and events is classified as a MISCELLANEOUS DANGEROUS GOODS - Class 9 solid.  As it is classified as a dangerous good there are safety precautions all persons handling it must be aware of.

FIRE EXPOSURE:

  • NATURE OF HAZARD:
    Solidified non-flammable gas. Shipped in boxes.  The gas is heavier than air. Contact with gas or solid may cause severe frost-bite to skin, eyes and airways.  The gas is evident as a white mist. Not combustible. In high concentrations may be suffocating without warning.

EMERGENCY PROCEDURES:

 If this happens ... Do this ...
 Spill or Leak Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. Wear the protective equipment as provided. Stop leaks only if without risk. Avoid breathing vapour or contact with the skin. Advise the police and fire brigade of location, type of product and quantity of spill.
 Fire Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. Extinguish small fires with water-spray, foam or dry powder extinguisher. Keep containers cool with water spray if availablie. Advise the police and fire brigade of location, type of product and quantity of spill.
 Contaminated
 Clothing
Remove any frozen clothing by soaking in water and avoiding skin damage. When soaking make sure there is warm or tepid water to sublimate the solid frozen carbon dixodie.
 Tanker / Vehicle Accident Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. If spillage remove any casualty to a safe area then proceed as for SPILL or LEAK." DO NOT move vehicle if spillage would result. If product on fire proceed as for "FIRE". Advise police or fire brigade of location, product, vehicle owner, damage and number vehicle and number of and type of injuries.

FIRST AID:

 Inhalation

Remove casualty to fresh air and lay down. If not breathing clear airway immediately and commence artificial respiration. Oxygen may be administered by a trained person.
Obtain medical attention.

 Eyes Wash with copious quantities of water tepid or warm for 15 minutes whilst holding the eyelids open.
Obtain URGENT medical attention for frost damage to eyes.
 Skin Remove contaminated footwear and clothing as above,
Wash with tepid or warm water.
Obtain medical attention for skin burns.

EMERGENCY CONTACT:

  • Location Australia:
    • Organisation: Cold Jet (www.coldjet.com.au)
    • Location: Unit 2, 8 Cunnigham Street, Moorebank NSW 2170 Australia
    • Telephone: 1300 COLDJET or +61 2 9600-9570

Questions Asked and Answered:

  1. David Phillip | 11-May-2020 12:50 |
    Question: What does "Keep Upwind" mean?
    1. answered by @steve.baltzois | 15-May-2020 10:24 |
      1. It means to have whatever it is situated or moving in the opposite direction to that in which the wind is blowing. Another way of saying this is against the wind.

2019-10-08 06:57
Karen Ristanceva

Management Files Documentation

Go to category

Who do I know who to speak to or with on Slack?

There are many different people you can commuicate with in the Company. Working out who to speak with can be difficult, however here are a few tips that would assist you.

You can access the Company Workspace Directory in Slack by clicking on the 3 vertical dots

After pressing the button, click on
.

This will provide you with a list of Staff and contractors within the company.

You can search or scroll through the list to determine who can assist you.

You can also speak with your Team Supervisors. Remember however that each supervisor may work in a different office in a different country in a different time zone. You can see the office the Team Supervisor is working in through the Workspace Directory and click on their name.

If you need help with how to do a task for your Sales or Events work ...

  • It is best to speak with your Team Supervisor on the correct Slack Channel or use the Group Member of

    The

    is a group member account that notifies all Event Staff Globally within the company and your Team Supervisors in that specific channel.

 

If you need help with a customer ...

  • It is often best to use the
    on the correct channel.
  • Unless it is urgent or the customer is upset, there is no need to contact your Team Supervisor for assistance that can be managed by a fellow staff member assigned to that channel.

 

An upset or angry customer ...

  • Refer to your Team Supervisor on the Correct Channel.

 

Computer related problem or technical issue ...

  • In the channel use the
    Group Member account.
  • Computer-related or technical problems should always be spoken with on the
  • Not all staff are trained in technical support and therefore support should be related to the company support staff at all times.

 

Here is a list of possible scenarios and who as a suggestion you should speak with and on what suggested channel.
Please note:

  1. All slack channels have a discription of what the channel should be use for. To learn more about a specific channel and what it is for, follow the SLACK FAQ https://slack.com/intl/en-au/help/articles/201654083-Set-a-channel-topic-or-description#set-or-edit-a-channel-description or https://slack.com/intl/en-au/help/articles/360017938993-What-is-a-channel#use-channels.
  2. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor is at times a required thing to use, however you must remember that Direct or Group Direct Messaging make time a longer time for a reply to be made especially if the worker is not rostered on that day, different timezone, is in a meeting or you have forgotten to use the nametag. Transparency always matters, so most conversations should happen in public channels so that they’re searchable by all worker. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor should be used for private and confidential conversations and not for private personal matter between workers.
  3. If you have a scenario or are unsure of who to contact during a scenario and it is not listed below, make a comment of your specific scenario, using the Comment button/function and it will be answered and added to the list below.

Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Customer with account enquiry ... Accounts Staff by direct message of #workers_name. #accounts or No, unless you do not have access to the channel mentioned.
Change any Customer Details on the ERM of the Customer Details Account Page. Always use @eventmanagers to notify the event managers and event supervisors #event_management or #sales_team_globally Never
Event billing or travel/location change request ... Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Event time change request Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Price check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Product availability check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Damaged, broken, lost or stock low of a prop, costume, wardrobe, set, stock inventory, company equipment or item ...

Always use @eventmanagers and the @name_tag of the department supervisor

#props_costumes Never
Question or problem with accommodation, flight, rental car or another travel arrangement of an Iconic Worker.

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Question or problem with accommodation check-in or check-out or contacting the accommodation

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Questions or problems relating to scripts, characters in the script, storyline, editing or grammar/spelling errors, stage directions, rehearsals, character arcs or character profiling and other matters specific to a script ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the company playwriter/scriptwriter

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions on how to use or rehearse with a specific event prop, costume, wardrobe, set, stock inventory, company equipment or item ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the production supervisor

4th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to visual or audio equipment, cues, or any matter relating to the a/v of a show or event ...

1st try: @name_tag of your Audio or Visual Supervisor

2nd try: @name_tag of your Actors Captain or Stage Manager

3rd try: @name_tag of your event/show Director.

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

#audio_sound (if related to audio)
#video_editing (if related to video)

OR

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to Call Sheet Rosters, Call Sheet Events ...

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
How to use the ERM ...

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#general or #random Not necessary
Questions/Problems relating to Customer Account details on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management or #general or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions/Problems relating to Customer Opportunities on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to Orders, Purchases and Bookings on the ERM

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @accounts-team to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#accounts or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to a vehicle

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

4th try: call the NRMA Business Road Service on 1300 369 349 and provide Membership #990055598 to the operator and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

5th try: calling the company mechanics on 02 9698-2771, identify who you are and what company you are with and ask to speak to Darryn or Karlisle and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

#administration or #event_management or #general or property_management or #random Yes or if you do not have access to the channels mentioned.
Event Job Time Sheet Error or Late Submission of Event Job Time Sheet

Always use @name_tag of your department supervisor.

#general or #random Yes if you are going to discuss confidential information relating to your event Job Time Sheet.
Questions/Problems with your vehicle log

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

#administration or #event_management or #general or property_management or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems or issues about technical equipment, accessing servers, logins, user accounts, iphones, ipads, computers, bluetooth etc.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Problems with accessing or completing a form ...

1st try: @name_tag of your department supervisor

2nd try: use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

on any channel you have access to that is specific to the form. For example if the form relates to the Quantity Submission for of an Event, use the #event_management channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Problems with accessing, using ProjeQtor

*** Please note *** use this only for problems relating to ProjeQtor, not the tasks/activities.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Questions/Problems with an activity/task/date or other related matter relating to a specific work activity/task that is listed on ProjeQtor

1st try: @name_tag of your worker who issued it or is the requestor of the work activity/task

on any channel you have access to that is specific to the scenario. For example, if the scenario relates to a work activity about a production prop delivery, use the #production_runs_austr channel. No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems with another worker ...

1st try: search for and follow the grievance policy as written on the FAQ Server.

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: search for and follow the Notification of Liability policy as written on the FAQ Server.

5th try: @steve.baltzois

6th try: call @steve.baltzois on slack

7th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor
Problems with a customer, audience member, or another person not connected or associated with the company

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: @steve.baltzois

5th try: call @steve.baltzois on slack

6th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

on any channel you have access to that is specific to the scenario. For example if the scenario related to a chauffeur-based CCRP, you would use the #chauffeur-events channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions problems with your payroll, invoice or payslip

Always use @name_tag of your department account supervisor

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor

Questions Asked and Answered:

  1. David Phillip | 07-Jun-2020 07:46 |
    Question: Are there supposed to be any details when it says:
    "Possible Scenario Suggested person Who you should speak with Suggested channel to us"
    1. answered by @steve.baltzois 8-Jun-2020 13:49
      1. I am not sure it was not displaying, however I saved the FAQ again and it seems to have fixed the problem and the scenarios are displaying.

2020-06-08 05:50
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

Review New Membership Production for Iconic Productions to Manage or Produce

Iconic Productions both manages and produces other people's productions and has been very successful in doing so. The success of these shows are based on the specifically designed criteria when assessing an Owner/Designer Idea and/or Production based on a detailed assessment criteria. The Review process must be followed by all allocated Iconic Employees and the review must be done without prejudice and a non-biased approached. At no point should a review be completed based on one's own personal feelings. Iconic Productions success continues to surpass its competitors in this field due to the strict and copyright protected Review system Iconic Productions has put into place.

If you are here, then it is likely that you have been rostered or allocated to REVIEW A NEW MEMBERSHIP PRODUCTION that Iconic Productions may wish to produce and/or manage. A great deal of money is involved in producing or managing an Owners/Designer Production and therefore you are trusted with provided the highest level of production review to ensure that the Executive Panel have the most accurate and recorded account of the New Membership Production. Not providing a sincere and accurate review will cost Iconic Productions a great deal of time and money and if you are found to have been neglient in your duties or have not been 100% Iconic upholding the high stand of the Iconic Productions, you will be in breach of your employment agreement and your employment may be terminated.

Understand that the review is meant to be objective and informative. Be specific in your critique. Your opinions should be supported by facts, not personal feelings. React to the production as a whole and the effect it had to the audience from your eyes/perspective. Your review is required by Iconic Productions Event Supervisor, Playwriter, and Production Executives to ascertain whether or not to produce or manage the related Production. We trust and rely that your review is with out prejudice and that you have no relationship with the Owner or Designer or Script Writer of the Production you are reviewing. If there is a relationship of any form or matter you are required to inform us in this final review.

Iconic Productions / Iconic Performances Pty Limited uses the term Production in replace of and in reference to any type of ...

  1. Event
  2. Live Theater
  3. Stage Theater
  4. Theater In Education
  5. Play
  6. Performance
  7. Show
  8. Film / Screen
  9. Product

That it manages, produces and/or sells.

 

It is important that you take notice of the following information with regards to the Review of Production / Event to Manage or Produce.

    1. The form should be completed in its entirety to provide the highest level of discussion amongst the Executive Managment team for their assessment as to whether they should or should produce and/or manage the production.

    2. Your completed review will be read by your Department Supervisor, Iconic Productions Playwriter, Producer, Director and Executive Producer.
    3. The questions, assessments and input tables are a closely protected Iconic Productions System Checklist and is copyright protected to Iconic Productions.

    4. You should infor your Dept Supervisor before you review a New Membership Production where you are related to the Owner/Designer or any persons associated with Production to be reviewed. You may not be allowed to review a New Membership Production if you are related to any person associated or connected with the Production however this will be at the discretion of Iconic Productions Executive Management team.

    5. You should not show and/or speak of your review to any personnel of Iconic Productions that is not authorised to see it. If unsure ask your Dept Supervisor.

    6. You should not show and/or speak of your review to any person who is not associated or works with Iconic Productions that is not authorised to see it. If unsure ask your Dept Supervisor.

    7. You should not show and/or speak of your review to the Owner/Designer of the Production.
      The Owner/Designer is not permitted to see your review. If they request to see it inform the Owner/Designer they will need to request it formally on the company website on the Contact Us Page or contact the Dept. Supervisor on the company National Number.

    8. You should not show and/or speak of your review to any person associated or connected with the Owner/Designer of the Production.

    9. You should not leave your electronice review or a printed copy of your review anywhere where an unauthorised person can see or read it.

    10. You cannot use the assessment criteria, input table and process for your own personal use, commercial use or use it at another company that you may work at. This REVIEW process is only to be used when you are allocated and only for Iconic Production purposes.

 

To commence your REVIEW you need to create and start a NEW SESSION. To do this, click on the link below ...
https://form.jotform.co/iconicperformances/session-for-review-form-of-produce-

IMPORTANT INFORMATION: The REVIEW NEW MEMBERSHIP PRODUCTION form is not designed or suitable for any smartphone. You are required to use either a

  • Tablet; or
  • iPad; or
  • mini iPad; or
  • Notebook / Laptop

When your NEW SESSION has started, you will be provided with a link on your Page. Use this link to continue with the review. An email would also be sent to your work email address that you entered. In the event there is a problem, you have lost internet connection or your system has wiped your entries, use the link provided in the email to return your saved session. The fields in the NEW SESSION are self-explanatory, however here is some additional information to assist you.

  • Iconic Employee who is reviewing a Production = is an Iconic Employee, meaning you, has been allocated to rostered to review a production.

  • Iconic Work Email = the email address you use to access your SLACK COMMUNICATIONS account
  • Name of Production you are about to review = has to be the exact name as shown on your call sheet where you were rostered for the review.

  • Date of Review = is the actual date of the review. This will almost always be the same date you are at the production.

After completing the NEW SESSION press the button to continue with the review.

 

In the MAIN REVIEW FORM for Review of Production / Event to Manage or Produce there are multiple parts. Here is a description of them and important items you need to be aware of.

  • PART 1 = refers to the name of the Iconic Employee and date/time of the Production itself.
    • What is your role / position with Iconic Productions = refers to your employed position with Iconic Productions.

    • Exact Location Address where the production was being reviewed a = is the exact address where the production is occuring and you are reviewing the New Membership Production. Refer to your call sheet for the correct details.

  • PART 2 = refers to the review of the Production.
    • Name of the Production / Event / Show / Performance. = refers to the exact name as shown on your call sheet.

    • What are you reviewing? = refers to the Type of Production you are reviewing. You can only select one option. If unsure, speak with your Dept. Supervisor or the person who allocated you to review the production.

    • What is the name of the Owner of this production - the person who actually owns the copyright? = refers to the owner of the production. This detail will be found in your Call Sheet.

    • Enter the names of the persons involved in this production. (Try to supply details for all Above the Line roles. The first 3 rows of Owner, Designer and Screen/Play Writer must always be completed) = if the production only has 1 person involved, then select Owner and enter the details of the Owner Only. If more people are involved, add each specific role as available in the drop down box.

  • PART 3 = refers to the production structure and process.
    The Target audience assessment makes reference to the Age Group in the Call Sheet.

    You will be required here to evaluate specific areas of the production on a scale of 1 to 10 or a Input Table Schematic. The Input Table Schematic looks like this

    Where you have a 8 step schematic evaluation of specific areas to assess and review.
      • Use Not applicable when you believe the item is not related to the production. This is rare, however may occur at some reviews.

      • Use Did not assess when you failed to assess a particular area or didn't feel you were able to confidently assess the area. While this option is available, the more Did not assesses you have, the more ineffective your review will be. This would cause a considerable delay in the Executive Team finalizing their assessment and you may be asked to explain why you have so many Did not assess selections.

  • PART 4 = refers mostly to an overall review of the Production and uses an Input Schematic System. You are not required to enter addtional comments unless you feel it is relevant and helpful in the Executive Managements Team Final Assessment Review.

  • PART 5 = refers mostly to the technical aspects of the production and uses anInput Schematic System. You are not required to enter addtional comments unless you feel it is relevant and helpful in the Executive Managements Team Final Assessment Review.

  • PART 6 = refers mostly to the technical aspects of the production and uses anInput Schematic System. You are not required to enter addtional comments unless you feel it is relevant and helpful in the Executive Managements Team Final Assessment Review.

  • PART 7 = refers mostly to the Main or Lead Actors or Characters (as a whole) of the production and uses anInput Schematic System.

  • PART 8 = refers mostly to the Support Actors or Characters (as a whole) of the production and uses anInput Schematic System.

  • PART 9 = refers mostly to the Production Departments of the production and uses anInput Schematic System.
    Important: Unless you are specifically required or asked or allocated to review a department, you are to press No.

  • PART 10 = refers to your final objective review.
    Important information about Part 10.
      • Understand that this part of the review is meant to be objective and informative. Be specific in your critique. Your opinions should be supported by facts, not personal feelings. React to the production as a whole and the effect it had to the audience from your eyes/perspective.

      • Here are some tips on how to write your final objective review. These are only tips and should be used only as a suggestion.

        Your review is required by Iconic Productions Event Supervisor, Playwriter, and Production Executives to ascertain whether or not to produce or manage the related Production. We trust and rely that your review is with out prejudice and that you have no relationship with the Owner or Designer or Script Writer of the Production you are reviewing. If there is a relationship of any form or matter you are required to inform us in this final review.

        In your final review consider the following ...

        • Your review should give the Executive Management Team a sense of the play. It should let them know if spending / financing the production is well spent.
        • It should describe the plot.
        • It should have an introductory paragraph of what you saw and be in context.
        • It should have your reaction and whether you would recommend it to others in the target audience.
        • It should pick out any problematic points in the production.
        • It should analyze if the director/owner/designer/writer achieved their goal
        • Try to provide a strong hook if possible.
        • Avoid clichéd phrases like “the performance was bad” or “the production wasn’t very entertaining.” Instead state your opinion of the production as a whole, and show why your response to the production is valid and significant. Your review should support your input criteria from before
        • And don't forget to point to any possible adjustments or changes that could have been made to the production to make it stronger or more engaging.

         

      • If you have taken any still photos or video of the Production you will be required to transfer those files to Iconic Productions and delete them from your device or the device used to take them after uploaded and/or forwarding it to Iconic Productions.

      • There is a disclaimer that is required for you sign to declare your truthfullness in the review process.

      • To authenticate your authorisation to review a NEW MEMBERSHIP PRODUCTION you are required to enter the code you use to access SLACK COMMUNICATIONS.

After completing the details in Part 10, you are required to Submit the Review.

Your job is then completed.  If at some point you wish to find out the result of the review you will need to formally request this from the Executive Management Final Assessment and result.

The company's decision is final and we remind you that the company cannot be held liable for any decision it mkes based on your responses, and evaluation of the completed review form.

2013-08-21 03:02
Ian Roberts

Notification of Alleged Issue, Complaint or liability against the Company, an employee or contractor of the company or an Associate of the Company

There are at times where you, as a worker or an employee or contractor of the COMPANY may hear, see or become aware of any and all problems, issues and/or concerns, allegations, grievances, complaints, derogatory or offensive comments, difficulties, claims, demands, threats or actions (known herein as "ISSUES") raised by other Employees and/or Contractors of the COMPANY or associated with the COMPANY and/or other third parties, such as customers, clients, suppliers, volunteers, members of the public or people not directly associated or connected with the COMPANY, which have the potential of imposing financial or legal liablity upon or against the COMPANY,  or any of its associates, whether or not such liability arises from the conduct of the Writer. 

As a worker or an employee or contractor of the Company you are legally obligated to complete the COMPANY's legal document of Iconic Productions and/or Iconic Performances Pty Limited (known herein as "COMPANY") and will pertain to the formal notification of any and all problems, issues and/or concerns, allegations, grievances, complaints, derogatory or offensive comments, difficulties, claims, demands, threats or actions (known herein as "ISSUES") raised by other Employees and/or Contractors of the COMPANY or associated with the COMPANY and/or other third parties, which have the potential of imposing financial or legal liablity upon or against the COMPANY or any of its associates, whether or not such liability arises from the conduct of the Writer.  

The Writer acknowledges that according to their signed agreement and/or contract they are legally obligated to promptly bring to notice all ISSUES to the attention of the Executive Management team of the COMPANY, within one (1) to forty-eight (48) hours from hearing, seeing, or becoming aware of the ISSUES and by not doing so may be deemed to be in breach of their contractual responsibility and obligation and be prosecuted or have their agreement or contract terminated.

To complete the affidavit of the Notification of the Issue, please click on the link below to access the Company Policy Page.
https://.../iconicperformances/notification-alleged-issueAFFIDAVIT

The Notification of liability has an Statute of Limitation equal to 21 days.  This means that while you are always able to file a notification of liability at any period of time, if the duration of days calculated from the date of the incident to the date of reporting exceeds 21 days you will be required to provide a detailed explanation of your delay in reporting.  We remind you that your agreement and/or contract with the company has a clause stipulating you must immediately address, provide and bring any notification of liability to the company supervisors, executive management committee or the board of directors.

2019-04-18 04:54
Tamira Stevenson

Training a New Production Runner and the Training Steps to take.

 Updated 28 July 2020 23:18 by @Reception Staff at Iconic Productions Sydney - Faith 

  1. The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended today and the company has a new large Warehouse/Studios at
    • Iconic Productions Warehouse & Studios
      Unit 13 / 94 Bryant Street
      Padstow NSW 2211
      Australia
    • Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.
  2. Ignore all references to 93 Wardell Road Earlwood.  They have been removed.
  3. Updated the references of what to do with receipts and where to park the cars at the warehouse.

The training of a Production Runner is crucial to the efficiency of the runs and their job as well as all safety related issues.

*During each training day or component, if you feel he is not coping, take over and re-train that area and let me know*

*DAY 1 TRAINING*

*8:00am to 9:00am*

  1. Show TRAINEE how to use slack and communicate on slack including the use of threads
  2. Express the iconic standard of LATE, COMMUNICATION, using slack to communicate and how to use voice to text and the policy on NEVER ASSUME.
  3. Show TRAINEE how to use SLACK codes to start a shift on the right channel and how to do breaks etc.
  4. Show TRAINEE how to access the FAQ in particular the Production Run Category FAQs.
  5. Show TRAINEE the vehicle log and how to fill this out and where the company car keys are located. 
  6. Explain to TRAINEE how the property at Iconic Warehouse is used with how to get access to the garage if needed etc. 
  7. Show TRAINEE the programs that TRAINEE will need to load on a Production Run, including the Route Tracker. (His login details will be given to him after completing the weeks training). 
  8. Walk through the Zoom2U app and show TRAINEE the page on BOOKINGS, the Route Map, the videos (he can look at them on his own time), Inform TRAINEE to ignore BIDS as this is done from the office. 
  9. Explain to TRAINEE the policy of using company vehicles, fuel, driving safely, loading parcels.

 

*9:00am to 3:00pm*

  1. Begin a real run (you DRIVE) and show TRAINEE how to use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest while working.
  2. This period of time you are to run the entire run with TRAINEE watching, taking notes (if TRAINEE wishes) and asking questions. Always ask TRAINEE periodically if TRAINEE has any questions. 
  3. During this time it is important TRAINEE is watching you do it and is always with you going to pickup and drop off each time showing TRAINEE how to use the program and procedures.
  4. Make sure you demonstrate how we interact with the customers how we introduce ourselves 

 

*3:00pm to 5:00pm*

  1. Allow TRAINEE to use the app and monitor and correct him if required. 
  2. You are to be with TRAINEE. 
  3. You are to do all the driving for TRAINEE focus on the app and procedures.
  4. Demonstrate to TRAINEE how to end shift on slack and complete Event Job Sheet
  5. *At end of training day, forward a group debrief to me and TRAINEE.*

*DAY 2 TRAINING*

*8:00am to 12:00pm*

  1. Begin a real run (you DRIVE) and show TRAINEE how to use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest.
  2. This period of time you are to run the entire run with him watching, taking notes (if TRAINEE wishes) and asking questions. Always ask TRAINEE periodically if TRAINEE has any questions. 
  3. During this time it is important TRAINEE is watching you do it and is always with you going to pickup and drop off each time showing TRAINEE how to use the program and the procedures. 

 

*12:00pm to 5:00pm*

  1. Allow TRAINEE to use the app and monitor and correct TRAINEE if required. 
  2. You are to be with TRAINEE and monitor and support.
  3. You are to do all the driving for TRAINEE focus on the using the programs only. 
  4. Demonstrate to TRAINEE how to end shift on slack and complete vehicle log and Event Job Sheet.
  5. *At end of training day, forward a group debrief to me and TRAINEE.*

*DAY 3 TRAINING*

*8:00am to 5:00pm*

  1. Begin a real run (you DRIVE).
  2. You are to do all the driving for TRAINEE focus on the using the programs only. 
  3. TRAINEE is to take on all the use of the programs, and use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest.
  4. You are to monitor TRAINEE and support where his weaknesses are. 
  5. Always ask TRAINEE periodically if TRAINEE has any questions. 
  6. During this time it is important YOU ARE watching TRAINEE do it and YOU ARE always with TRAINEE going to pickup and drop off.
  7. Allow TRAINEE to use the app and monitor and correct TRAINEE if required. 
  8. You are to be with TRAINEE and monitor and support.
  9. Demonstrate to TRAINEE how to end shift on slack, complete vehicle log and event job sheet.
  10. *At end of training day, forward a group debrief to me and TRAINEE.*

*DAY 4 TRAINING*

*8:00am to 3:00pm*

  1. Begin a real run (you DRIVE).
  2. You are to do all the driving for TRAINEE focus on the using the programs only. 
  3. TRAINEE is to take on all the use of the programs, and use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest.
  4. You are to monitor TRAINEE and support where TRAINEE weaknesses are. 
  5. Always ask TRAINEE periodically if TRAINEE has any questions. 
  6. During this time it is important YOU ARE watching TRAINEE do it and YOU ARE always with TRAINEE going to pickup and drop off.
  7. Allow TRAINEE to use the app and monitor and correct TRAINEE if required. 
  8. You are to be with TRAINEE and monitor and support.

 

*3:00pm to 5:00pm*

  1. Allow the TRAINEE to take on the driving while monitoring his ability to handle the car while also using the programs. SAFETY IS IMPORTANT here. If TRAINEE cannot do it and is driving unsafe, take over the driving 
  2. TRAINEE is to take on all the use of the programs, and use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest as well as drive. 
  3. You are to monitor TRAINEE and support where TRAINEE weaknesses are. 
  4. Always ask TRAINEE periodically if TRAINEE has any questions. 
  5. During this time it is important YOU ARE watching TRAINEE do it and YOU ARE always with TRAINEE going to pickup and drop off.
  6. Allow TRAINEE to use the app and monitor and correct him if required. 
  7. Only monitor TRAINEE uses correct procedures to end shift on slack, complete vehicle log and event job sheet.
  8. *At end of training day, forward a group debrief to me and TRAINEE.* 

*DAY 5 TRAINING*

*8:00am to 5:00pm*

  1. Begin a real run (you DRIVE).
  2. Allow the TRAINEE to take on the driving while monitoring TRAINEE ability to handle the car while also using the programs. SAFETY IS IMPORTANT here. If TRAINEE cannot do it and is driving unsafe, take over the driving 
  3. TRAINEE is to take on all the use of the programs, and use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest as well as drive.
  4. You are to monitor TRAINEE and support where TRAINEE weaknesses are. 
  5. Always ask TRAINEE periodically if TRAINEE has any questions. 
  6. During this time it is important YOU ARE watching TRAINEE do it and YOU ARE always with TRAINEE going to pickup and drop off.
  7. Allow TRAINEE to use the app and monitor and correct TRAINEE if required. 
  8. You are to be with TRAINEE and monitor and support.
  9. Only monitor TRAINEE uses correct procedures to end shift on slack, complete vehicle log and event job sheet.
  10. *At end of training day, forward a group debrief to me and TRAINEE.*

 

At the completion of 5 days of training the New Production Runner should be ready to commence work on his own.
Please make sure that the Production Runner is aware of this and if they are not confident or have further questions they are to ask the person training them, or a Supervisor.

2020-07-28 15:19
Steve Baltzois

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Work or Public Liability Injury or Accident or Medical Illness Report Form

IMPORTANT NOTE: Do not use this form if you are reporting a vehicle or property accident. For vehicle or property accident reports refer to the FAQ policy by Vehicle or Property Accident Report Form.


There are at times where you, an employee or contractor of the COMPANY or a volunteer or customer, audience member or person of the public may be involved in an incident. Where this occurs as a company and as a worker of the company we have a responsibility to document the incident in full Iconic Detail without assumption.

Since November 1999 and Current as of . ICONIC PERFORMANCES / ICONIC PRODUCTIONS INCIDENT or SAFETY WORK INJURY IS:

- LOCATION - - INJURIES - - ACCIDENTS - - INCIDENTS -
United States of America - Los Angeles Headquarters 0 0 122
United Kingdom - London Headquarters 0 0 59
Australia - Sydney Headquarters 0 0 6
Total = 0 0 187

The company is very proud of its SAFETY record and that is because of the huge efforts and training that is reminded on each occasion and required by all workers to company.

SAFETY MUST ALWAYS COME FIRST

in everything that an Iconic worker does. There is no exception to this.

The accident report form focuses more on the injury whereas the incident report form is intended to focus on the cause and prevention of further occurrences. The Report Form is in 2 parts. The first part is completed by the employee who suffered the accident and or was present when a person external to the company was involved in an accident during an event, and the second part is completed by an member of the company's executive and administration management team.

An accident report is an important tool used to document the accident and assist in investigating the cause. It also assists to develop procedures that may be put in place to prevent it from happening again. The supplied form required to be completed during an incident requires the employee(s), with the assistance of a supervisor or manager, to fill in the first part of the incident report form details including:

  • Details of the person injured
  • Injury details- including date, time and location
  • Medical treatment applied
  • Events leading up to the injury this is important to gain the perspective of what actually happened.

It is important to show outcomes of the investigation and to complete all details with truth and honour.

By completing the details with truth it allows the company's executive and administration management team to decide whether or not the accident should also be documented as an incident needing further investigation. This may well be the case depending on the cause of the accident and the possibility of it happening again due to job design, system or procedural faults needing additional investigation and control. Should the company decide to merge both the accident and incident form together into one document then the suitability of this should be assessed at senior management level to ensure that a detailed and documented approach to both matters is still achieved.

IMPORTANT NOTE: The template provided can be used for all accidents. However, it is important to check with your supervisor about the legal requirements for reporting “serious and notifiable incidents”.

An an employee or contractor of the Company you are legally obligated to complete the COMPANY's legal document relating to incidents or accidents that occurred to you or someone else whether or not such liability arises from the conduct of the Writer.

To complete the Work or Public Liability Injury or Accident or Medical Illness Report Form please click on this link here (click here to access Work or Public Liability Injury or Accident or Medical Illness Report Form).

IMPORTANT NOTE: Do not use this form if you are reporting a vehicle or property accidents. For vehicle or property accident reports refer to the FAQ policy by Vehicle or Property Accident Report Form.

2020-05-07 04:30
Administrator Iconic System

Where is the Iconic Warehouse and Studios

The physical address of Iconic Productions Warehouse and Studios is located at

  • Iconic Productions Warehouse & Studios
    Unit 13 / 94 Bryant Street
    Padstow NSW 2211
    Australia

Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.

The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended on Tuesday 28 July, 2020 and the company has a new large Warehouse/Studios.

2020-07-28 15:09
Faith (Reception)

Bluetooth iPad Pro Keyboard Manual and Functions

Bluetooth iPad Pro Keyboard Manual and Functions, product specifications and Keyboard Shortcuts.

2020-08-07 06:12
Beau Sherman

Boombastic Science Show Holiday Vacation

Go to category

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Setup props, setting scene for stage 1, stage 2 shows and events (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Stage 1, stage 2 shows and events.

The images and files attached here may only be used by Iconic staff and contractors.  At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet.  It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2020-02-24 01:52
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

Boombastic Science Show Video Trailer - As Seen on TV

If a customer would like to see a commercial trailer of the Boombastic Science Show, copy the link below and forward it to the customer.

Alternatively they can search YouTube for Boombastic Science Show.

This Trailer is 4 minutes long and is mostly for Stage 1 or Stage 2 Shows and is not for the Stage 3 Show of Boombastic Big Event, but can be used as promotional information if required.

2018-01-11 02:07
Ian Roberts

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Emergency Procedure Guide - Use and Transportation of Carbon Dioxide Solid (Dry Ice) UN No 1845

Dry Ice which is used in the company's film and theatre shows and events is classified as a MISCELLANEOUS DANGEROUS GOODS - Class 9 solid.  As it is classified as a dangerous good there are safety precautions all persons handling it must be aware of.

FIRE EXPOSURE:

  • NATURE OF HAZARD:
    Solidified non-flammable gas. Shipped in boxes.  The gas is heavier than air. Contact with gas or solid may cause severe frost-bite to skin, eyes and airways.  The gas is evident as a white mist. Not combustible. In high concentrations may be suffocating without warning.

EMERGENCY PROCEDURES:

 If this happens ... Do this ...
 Spill or Leak Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. Wear the protective equipment as provided. Stop leaks only if without risk. Avoid breathing vapour or contact with the skin. Advise the police and fire brigade of location, type of product and quantity of spill.
 Fire Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. Extinguish small fires with water-spray, foam or dry powder extinguisher. Keep containers cool with water spray if availablie. Advise the police and fire brigade of location, type of product and quantity of spill.
 Contaminated
 Clothing
Remove any frozen clothing by soaking in water and avoiding skin damage. When soaking make sure there is warm or tepid water to sublimate the solid frozen carbon dixodie.
 Tanker / Vehicle Accident Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. If spillage remove any casualty to a safe area then proceed as for SPILL or LEAK." DO NOT move vehicle if spillage would result. If product on fire proceed as for "FIRE". Advise police or fire brigade of location, product, vehicle owner, damage and number vehicle and number of and type of injuries.

FIRST AID:

 Inhalation

Remove casualty to fresh air and lay down. If not breathing clear airway immediately and commence artificial respiration. Oxygen may be administered by a trained person.
Obtain medical attention.

 Eyes Wash with copious quantities of water tepid or warm for 15 minutes whilst holding the eyelids open.
Obtain URGENT medical attention for frost damage to eyes.
 Skin Remove contaminated footwear and clothing as above,
Wash with tepid or warm water.
Obtain medical attention for skin burns.

EMERGENCY CONTACT:

  • Location Australia:
    • Organisation: Cold Jet (www.coldjet.com.au)
    • Location: Unit 2, 8 Cunnigham Street, Moorebank NSW 2170 Australia
    • Telephone: 1300 COLDJET or +61 2 9600-9570

Questions Asked and Answered:

  1. David Phillip | 11-May-2020 12:50 |
    Question: What does "Keep Upwind" mean?
    1. answered by @steve.baltzois | 15-May-2020 10:24 |
      1. It means to have whatever it is situated or moving in the opposite direction to that in which the wind is blowing. Another way of saying this is against the wind.

2019-10-08 06:57
Karen Ristanceva

Boombastic Science Show for Primary School Students

Go to category

Show Price - Boombastic School / Holiday Shows

Refer to the product availability page for prices

 

SPECIAL NOTE:

Never let a customer go.  If they can't book the show because the price is too expensive ... THEN ASK THEM

What they can afford and that you will check to see what you can do.  Contact STEVE BALTZOIS or your manager immediately to find the best price we can offer them.

 

Also keep in mind that all Event Sales Agents, are allowed to offer a 10% discount without approval.  However do not use this freely and be thrifty with who you are applying the discount to.

2016-07-22 08:15
Event Sales

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Program Guide for Boombastic Science Show

The BOOMBASTIC SCIENCE SHOW for all industries, including Corporate Events, Vacation Care Centres and Schools does have a program guide and press kit.  The program guide and press/media kit is often sent by the event management team.  However if the customer has requested this to be sent early, copy and provide them the following link.

The link is from the company's secured folder of the Companys Drop Box Account.

Download Link for the Program Guide for the BOOMBASTIC SCIENCE events is

https://www.dropbox.com/sh/obwemduo1j7nh74/AADrNjq3X-KSP3Ia1HmOGcXJa?dl=0

2016-11-10 05:47
Graham Normanally

Setup props, setting scene for stage 1, stage 2 shows and events (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Stage 1, stage 2 shows and events.

The images and files attached here may only be used by Iconic staff and contractors.  At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet.  It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2020-02-24 01:52
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

Boombastic Science Show Video Trailer - As Seen on TV

If a customer would like to see a commercial trailer of the Boombastic Science Show, copy the link below and forward it to the customer.

Alternatively they can search YouTube for Boombastic Science Show.

This Trailer is 4 minutes long and is mostly for Stage 1 or Stage 2 Shows and is not for the Stage 3 Show of Boombastic Big Event, but can be used as promotional information if required.

2018-01-11 02:07
Ian Roberts

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Emergency Procedure Guide - Use and Transportation of Carbon Dioxide Solid (Dry Ice) UN No 1845

Dry Ice which is used in the company's film and theatre shows and events is classified as a MISCELLANEOUS DANGEROUS GOODS - Class 9 solid.  As it is classified as a dangerous good there are safety precautions all persons handling it must be aware of.

FIRE EXPOSURE:

  • NATURE OF HAZARD:
    Solidified non-flammable gas. Shipped in boxes.  The gas is heavier than air. Contact with gas or solid may cause severe frost-bite to skin, eyes and airways.  The gas is evident as a white mist. Not combustible. In high concentrations may be suffocating without warning.

EMERGENCY PROCEDURES:

 If this happens ... Do this ...
 Spill or Leak Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. Wear the protective equipment as provided. Stop leaks only if without risk. Avoid breathing vapour or contact with the skin. Advise the police and fire brigade of location, type of product and quantity of spill.
 Fire Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. Extinguish small fires with water-spray, foam or dry powder extinguisher. Keep containers cool with water spray if availablie. Advise the police and fire brigade of location, type of product and quantity of spill.
 Contaminated
 Clothing
Remove any frozen clothing by soaking in water and avoiding skin damage. When soaking make sure there is warm or tepid water to sublimate the solid frozen carbon dixodie.
 Tanker / Vehicle Accident Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. If spillage remove any casualty to a safe area then proceed as for SPILL or LEAK." DO NOT move vehicle if spillage would result. If product on fire proceed as for "FIRE". Advise police or fire brigade of location, product, vehicle owner, damage and number vehicle and number of and type of injuries.

FIRST AID:

 Inhalation

Remove casualty to fresh air and lay down. If not breathing clear airway immediately and commence artificial respiration. Oxygen may be administered by a trained person.
Obtain medical attention.

 Eyes Wash with copious quantities of water tepid or warm for 15 minutes whilst holding the eyelids open.
Obtain URGENT medical attention for frost damage to eyes.
 Skin Remove contaminated footwear and clothing as above,
Wash with tepid or warm water.
Obtain medical attention for skin burns.

EMERGENCY CONTACT:

  • Location Australia:
    • Organisation: Cold Jet (www.coldjet.com.au)
    • Location: Unit 2, 8 Cunnigham Street, Moorebank NSW 2170 Australia
    • Telephone: 1300 COLDJET or +61 2 9600-9570

Questions Asked and Answered:

  1. David Phillip | 11-May-2020 12:50 |
    Question: What does "Keep Upwind" mean?
    1. answered by @steve.baltzois | 15-May-2020 10:24 |
      1. It means to have whatever it is situated or moving in the opposite direction to that in which the wind is blowing. Another way of saying this is against the wind.

2019-10-08 06:57
Karen Ristanceva

Colonial Classroom

Go to category

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Program Guide for Colonial Classroom

The Colonial Classroom for Schools does have a program guide and press kit.  The program guide and press/media kit is often sent by the event management team.  However if the customer has requested this to be sent early, copy and provide them the following link.

The link is from the company's secured folder of the Companys Drop Box Account.

Download Link for the Program Guide for the Colonial Classroom is

https://www.dropbox.com/sh/lnteeu1jzqqeush/AAAL_6yU8s0qhWxoIXf7R5xIa?dl=0 

2016-11-10 05:48
Graham Normanally

Setup props, setting scene for stage 1, stage 2 shows and events (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Stage 1, stage 2 shows and events.

The images and files attached here may only be used by Iconic staff and contractors.  At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet.  It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2020-02-24 01:52
Graham Normanally

Meeting Minutes 17.05.24 Classroom Production (Add 2 other VAMS + Yell at VAM holding Charts)

These minutes are private and confidential and are to only be used for the purpose of Iconic Cast/Crew and Event Team to do their work and duties with regards to the event/show/production.

 

The meeting agenda was discussed on the following suggestion by philipp.scigulla [5:13 PM] on May 12th, 2017
REF: https://iconic-productions.slack.com/archives/C286L06N4/p1494573227420004

  1. @john  Hey John, I attended today the colonial classroom show, and have some ideas which I would love to share with you and maybe to to improve this show.
    My First idea is, to add it two vams into the plays, nothing big and nothing what need a lot of preparation. I know this show needs to be keept simple. So just keep it short. Two vams, one smartass, who is always waiving with his/her finger up in the air to say something even when nobody asked a question. A person who knows all answers and makes drive crazy mister Richardson. Or he loves this kid and change his grumpy and authority personality to a completely soft and tender person who loves his best pupil. And the second can could be a nasty and always jokes making kid. A typical classclown like in the little rascals or our gang. I didn't know what kind of pranks the kids have been used to prank the teacher, or if it was the case, but I think this is a good first point to start with it.

      1. Meeting Minutes (24 May 2017 6:15pm AEST) = This creates additional heartache to an actor in maintaining control of the Audience.  The Iconic effectiveness is because of not managing the audience.  By allowing two untrained VAMS to control a scene would require continued rehearsal and time that does not weigh out the Reason for Action/Purpose/Cause.
        Result = denied NOT TO PROCEED WITH IDEA.
  1. Second idea:
    There is a line, which mister Richards says when the two first pupil stands in the front and hold two charts up. He told them to lay the charts down, and the pupil moved back, Mr Richardson jelled why they go back, and ordered to come them back in the front. Than when they stand still he gave them the order to go back. Which was hila funny. By the second time the two pupil who went in to the front to hold the next charts, later the charts down and remained on the place until Mr rihsrson suspended them. I think by this occasion he should watch them with a asking face impression and yell " what are you waiting for! Move along or something similar. The idea is to take away the preempted experience and the expectation CV to behave well because he yelled before on the first two pupils.

    I hope I could explain my ideas well, f you have any questions please ask me. :) Thank you, Filip.

      1. Meeting Minutes (24 May 2017 6:15pm AEST) = The production team did not see a valid enough Reason for Action/Purpose/Cause to implement this.  This would be deemed something an ACTOR can do as too many possibilities may or may not occur in the scene.  The situation would require structure to ensure this created consistency in all similar shows and it was not seen to seem to be able to always create the same scenario.
        Result = denied NOT TO PROCEED WITH IDEA.

2017-05-26 07:37
Sarah Alford

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Colonial Experience 2 hour Show

Go to category

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Setup props, setting scene for stage 1, stage 2 shows and events (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Stage 1, stage 2 shows and events.

The images and files attached here may only be used by Iconic staff and contractors.  At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet.  It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2020-02-24 01:52
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Colonial Show

Go to category

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Program Guide for Colonial Show.

The Colonial Show for Schools does have a program guide and press kit.  The program guide and press/media kit is often sent by the event management team.  However if the customer has requested this to be sent early, copy and provide them the following link.

The link is from the company's secured folder of the Companys Drop Box Account.

Download Link for the Program Guide for the Colonial Show is

https://www.dropbox.com/sh/tqmt8i7h63ykr2f/AAC5mcHUy2E-afz56jCpPG2ea?dl=0

2016-11-10 05:42
Graham Normanally

Setup props, setting scene for stage 1, stage 2 shows and events (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Stage 1, stage 2 shows and events.

The images and files attached here may only be used by Iconic staff and contractors.  At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet.  It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2020-02-24 01:52
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Colonial Tales

Go to category

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Setup props, setting scene for stage 1, stage 2 shows and events (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Stage 1, stage 2 shows and events.

The images and files attached here may only be used by Iconic staff and contractors.  At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet.  It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2020-02-24 01:52
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

CSI - Forensic Science (a Forensic Science Incursion for Schools)

Go to category

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Setup props, setting scene for stage 1, stage 2 shows and events (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Stage 1, stage 2 shows and events.

The images and files attached here may only be used by Iconic staff and contractors.  At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet.  It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2020-02-24 01:52
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

What is the difference between Hollywood, Stage Theatre and Footlights Style Events?

The CSI - Forensic Science (a Forensic Science Incursion for Schools) event has 3 different styles of production.  The 3 styles differ in price and the premium quality of the show.  Each Event Production Style still offers Iconic's Unique Interactive Event Format that engages and interacts with the audience, however each selected production style offers a different account.

Here is an explanation of each one.
Important:  This information is for ICONIC STAFF PERSONNEL ONLY and cannot be given to customer requests or suppliers.

 

HOLLYWOOD (stage 3) PRODUCTION EVENT style includes:

  1. Iconic's unique Interactive Stage Theater production engaging the audience at the highest level.
  2. Three (3) Professional Actors
  3. Stage Crew
  4. Blackend out Room using Theater Curtain Blacks for added effect.
  5. Production Producer
  6. VFX (video special effects)
  7. Projector and Visual TV Screen to increase audience interaction and engagement
  8. SFX (sound special effects)
  9. Lighting Effects
  10. EFX (equipment special effects)
  11. Still Photographer (professional photos that are provided to the customer as a heavily reduced cost)
  12. Film Crew (short film produced + edited and provided to customer for future use)
    1. Also includes an option to be aired on Iconic's TV Series program on Foxtel "This is Australia"

  13. All props, costumes, wardrobe, simulations, tables, exhibits, A/V equipment.  Customer does not need to provide anything except power and the audience.
  14. This event style is completely self-sufficient.

 

STAGE THEATER (stage 2) PRODUCTION EVENT style includes:

  1. Iconic's unique Interactive Stage Theater production engaging the audience at the highest level.
  2. Two (2) Professional Actors
  3. Stage Crew
  4. Projector and Visual TV Screen to increase audience interaction and engagement
  5. EFX (equipment special effects)
  6. Still Photographer (professional photos that are provided to the customer as a heavily reduced cost)
  7. All props, costumes, wardrobe, tables and required equipment.
    1. Chairs may be required to be supplied by the customer.

 

FOOTLIGHTS (stage 1) PRODUCTION EVENT style includes:

  1. Iconic's unique Interactive Stage Theater production engaging the audience at the highest level.
  2. Two (1) Professional Actors
  3. Stage Crew
  4. EFX (equipment special effects)
  5. All props and exhibits only.
    1. Tables and chairs to be supplied by the customer.

2017-12-11 16:41
Ian Roberts

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Events & Festivals

Go to category

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Town Crier / Compere

Go to category

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Tales of Tales

Go to category

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Street Theatre "The Troupe"

Go to category

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Historical Demonstrations

Go to category

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Expedition to Colonial Australia

Go to category

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Setup props, setting scene for stage 1, stage 2 shows and events (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Stage 1, stage 2 shows and events.

The images and files attached here may only be used by Iconic staff and contractors.  At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet.  It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2020-02-24 01:52
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Chauffeur Driver Rosters - Vehicle HC 1853

Go to category

Roster 2015.04 (Apr 1 - Apr 30, 2015)

The following roster is current as shown below. We suggest that all chauffeurs regularly check the rosters to ensure no updates have been made. If there appears to be any discrepancy in the roster, it is important you contact the event management staff by email on event.managers@iconicperformances.com.au or event.managers@iconic.productions or Steve Baltzois on his mobile number.

DON'T FORGET when logging onto shift, you must do the following:

  1. Press Route Tracker first.
  2. If asked, then press Smart Tracking.
  3. Login into the Communication System.
  4. Then login into Uber.

If you don't follow this process, the server will not long you on your shift and you may not be paid accurately for the start of your shift as it will appear as you started your shift late.

Don't forget also to SIGN OUT of your shift at the end of your shift. Only going offline, means you are still working on your shift and creates problems for the next chauffeur.

 

REMEMBER Core Areas have now changed. Read below to familiarise yourself with the changes.

PLEASE NOTE, if you see a SURGE on the UBER MAP, in a particular area and you are empty, you must go to the surge area as quickly and safely and legally as possible.

Between the hours of 12:30 and 14:00 and 17:00 to 19:30 Monday to Friday the FOCUS TARGET IS in the CBD if empty.

Hot Spots are defined as the Busy Areas of our UBER Premium Clients.

2015-04-11 00:53
Matthew Walker

Chauffeur Policies Procedures & FAQ

Go to category

04 Priority of Jobs and Vehicle Movement?

REMEMBER Core Areas change at regular areas.  Always check your core areas for updates. Read below to familiarise yourself with the changes.

 UPDATED Monday 15 June 13:52 by @steve.baltzois 

  1. With the ease of coranvirus restrictions the "Opportunties Nearby vehicle movement" is no longer to be followed. At the completion of dropping off the CCRP and doing the normal checks at drop off, chauffeurs are to drive as per the policy of 04 Priority of Jobs and Vehicle Movement as listed below in the 4 points
    1. VIP Jobs
    2. HotSpots (coloured ares)
    3. On Screen Events (click to see required timing)
    4. Core Areas

UPDATED Thursday 4 April 17:48 by @steve.baltzois

  1. Due to the coranvirus outbreak the 10 minute way after a CCRP has been dropped is no longer in place. It has been cancelled. At the completion of dropping off the CCRP and doing the normal checks at drop off, chauffeurs are to drive as per the policy of 04 Priority of Jobs and Vehicle Movement . As a reminder tht priority of jobs are (for more information click on the link)
    1. VIP Jobs
    2. HotSpots (coloured ares)
    3. Core Areas
    4. On Screen Events (click to see required timing)
    5. Opportunities nearby.

Also remember that Iconic Chauffeur Vehicles are constantly moving to and from Core Area. Suburbs mentioned in the Core Areas do not just refer to that specific suburb, but the surround areas as well. Chauffeurs are to proceed to the Core Area Suburbs and pass through surrounding areas if EMPTY.

Colored Busy Spots - take priority - over core areas when on empty. Travel to the closest Colored Busy Spot if shown on map.

  1. Chauffeurs will be advised by the events team at the start of their location where to proceed to. In the event that the events team do not inform you, you are to follow the core areas per time zone. If a job is sent taking you out of your core area, complete the job and then proceed to the suggested movement areas of the timezone.

  2. Chauffeurs are to focus on suggested Core Area Suburbs and move throughout the surrounding suburbs to and from core areas. Remember that this is a suggested core area if unsure. following process.

PLEASE NOTE, if you see a COLORED BUSY AREA on the PREMUM MAP, in a particular area and you are EMPTY, you must go to the COLORED BUSY AREA as quickly and safely and legally as possible.


Movement and Priority to the COLORED BUSY AREA are as follows ...

  1. VIP = take priority over all other jobs - must be offline 45-60 minutes before pick up time.
  2. RED = 1st priorty
  3. CRIMSON =2nd priority
  4. ORANGE = 3rd priority
  5. YELLOW yellow = 4th priority
  6. LIGHT YELLOW light yellow = 5th priority

 At times you may also see the map with the color codes and a price surcharge mark.  For example 1.3x or 2.4.  The company policy with this is to still travel to the closest busiest area that is colored.


The Core Areas are suggested suburbs and its surrounding area.

Proceed to your the core area based on the Core Area Time Zone.

If you receive a job that takes you out of a core location, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas..

If you receive a job in that core area, after you drop off, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas...

If your drop off takes you to another core area, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas

 

Apart from the Core Areas, Events and Busy Locations.

When empty, you should always reduce the map slowly and check for areas know as Events or Busy Locations.

  1. Events are areas that may or may not be produced by Iconic where a high expectation of chauffeur service is required.  If you see an Event on your Map, click to read the event time and navigate to it if empty.


And there is the High Demand Area or Busy Areas

If you see this Screen where it states "Opportunity nearby" press it to see the location.  Then press Let's Go to navigate to the location.
When you are navigating to an area classified as Opportunity nearby and reach it.  Wait near the location for approximately 10 minutes.  If no job is allocated to you, proceed to the Core Areas.


Questions and Answers:

  1. David Phillip | 11-Jun-2020 04:01 |
    Question: If I am en route to core area as per policy and "Opportunities nearby" option appears on my Uber App what is procedure?
    1. answered by @steve.baltzois 15-Jun-2020 14:21
      1. With the ease of coronavirus restrictions, the Opportunities nearby feature of the Job App is once again no longer part of our vehicle priority movement.

  2. David Phillip | 10-Jun-2020 04:25 |
    Question: Whilst empty and en route to a core area the "Opportunities nearby" option appears on my Uber App. Do I immediately proceed to this area regardless of my current location?
    1. answered by @steve.baltzois 15-Jun-2020 13:41
      1. with the coronavirus restrictions easing, the "Opportunities nearby" are once again not to be followed.  Changes to the FAQ has been made.

  3. David Phillip | 12-Apr-2020 08:07 |
    In regard of "on screen events" and "opportunities nearby" is it correct that chauffuers will only proceed to these areas if advised so by the events team, otherwise always follow the priority of jobs and vehicle movement policy as stated in this Faq?
    1. Answered by @steve.baltzois | 13-Apr-2020 00:18 |
      1. That is only for opportunities nearby.  On screen events, if you are empty then you should proceed to the events area.  Remember that Iconic Productions is an event and entertainment company so some of these events are listed there because we may have contracted work from the event.

  4. David Phillip | 20-Mar-2020 08:04 |
    I have arrived in a "coloured area" but am still empty. How long do I remain in this coloured area if no jobs are coming through?
    1. Answered by @greg.paff | 20-Mar-2020 18:20 |
      1. when you are the coloured areas you keep driving to the centre of the busy coloured areas. If a job has not been allocated it means we are waiting for the job to come through to us. You do not stop in a coloured area you keep driving inside the coloured area until a job is sent to you or the coloured area disappears.


  5. David Phillip | 04-Oct-2019 11:43 | 
    Question when it says "recall the appropriate timezone and proceed to one of the surrounding core areas" am i correct to say that the appropraite timezone always refers to the current time as at completion of respective job?
    1. ANSWERED by @steve.baltzois:
      = Yes.  The timezone is based on the actual time the vehicle is empty, regardless of whether you finished a job or finished your break or started your shift.


  6. David Phillip | 05-Oct-2019 10:41 |
    i am empty and am travelling to a "colourer area" however whilst i am enroute the coloured area disappears and returns to normal. To I cease my trip and immediately proceed to next nearest "coloured area" and/or core are.
    1. ANSWERED by @steve.baltzois:
      = Yes.
      If that occurs you follow the order of vehicle movement.

2020-06-15 05:56
Matthew Walker

How to complete a VIP Chauffeur Job?

 Updated 03 July 2020 09:44 by @kelvin.lee 

  1. New VIP Chauffeur Job Completion Form now used for Chauffeur.  No longer send email.  Use link for VIP Chauffeur Job Completion Form. https://form.jotform.com/iconicperformances/vip-chauffeur-job-completion-form

When completing a VIP Chauffeur Job the following will occur.

Please follow the steps below.

  1. A notification will be issued to you by the event management staff. The Notification will be issued by:

    1. Slack message.
    2. Event Call Sheet Roster.
    3. And if urgent a text message will be sent as well.

  2. Respond to the notification confirming you have received the VIP job by:

    1. Slack: using the words confirmed or the appropriate VIP job chauffeur code followed by the date and time of the chauffeur event job and job name. Example VC 10 Feb 2003 17:30 Russell Crowe.
    2. Event Call Sheet Roster: press YES to confirm the event chauffeur job.
    3. Text Message: reply back with the word Confirmed or Accepted.

  3. Make sure you read and understand all job details and instructions.  If unsure speak to the event management team immediately.  It is company policy that you are to be 100% accurate, 100% informed and 100% on point and have memorized the job details to avoid any confusion, unsureness or appear unprofessional to the CCRP.
  4. Reminder emails will be sent shortly thereafter with the VIP job details to your email account. It is vital that you check your email on a regular basis, at least once every 10 minutes.

  5. in the job details you will see and notice the following acronyms. They mean the following:

    1. PU = Pick Up

    2. DO = Drop Off

    3. PAX = passenger

    4. PAX # = number of passengers

    5. TBA = to be announced

    6. COA = Call on approach.

    7. AD = as directed

  6. Reminders will be sent, however make/setup a reminder so you do not forget the VIP job.  Reminders are sent by the server 24 hours before the chauffeur event job, 3 hours before, 2 hours before and 1 hour before the chauffeur event job.

    1. Please note: The google business work calendar does allow you to set your own on screen notifications. You can if you want use this feature that the Google Calendar provides however you are responsible if it does not work and you miss the reminder.  As this is a google calendar function we cannot guarantee it or endorse the reminder feature on the google work calendar.

  7. All VIP jobs must have the chauffeur arrive at the PU location 10 minutes before the pick up time. If online with Priority UBER Jobs, remain online up until at least 45 minutes from the VIP Job, then go offline. If you get a job within the close proximity of the VIP Job, make sure you confirm the destination from the UBER CCRP. If you cannot make it to the VIP job on time (that is 10 minutes before PU), then driver cancel the job for the UBER job and the event management staff will reassign the job to another chauffeur, if possible. It is vital that you check the destination of the UBER CCRP to see if you can make the VIP job. All VIP jobs take priority over UBER Tier 1,2 and 3 CCRPs - NO EXCEPTIONS! You should go offline from UBER job app at least 45 minutes before the VIP PU time.

  8. Use all appropriate chauffeur codes during VIP jobs as and where required. Click here for the codes to use for VIP Chauffeur jobs.

  9. If doing a VIP job at the airport, use the AIRPORT Signboard. You must always follow the airport safety regulations when picking up a VIP at an airport

    1. If picking up a Virgin Flight wait at the Chauffeur HC standing point at Terminal 2 nearest the car.

    2. If picking up a Qantas Flight wait at the escalators at the nearest baggage carousel 5 with your signboard. Car is to always be parked at the horseshoe.

  10. Collect the VIP at the specific time and make sure you have the correct VIP with you.

  11. If on AD with CCRP, proceed as directed by the CCRP or the CCRP's management or planning team members.

  12. Proceed to DO location.

  13. Use all appropriate chauffeur codes during VIP jobs as and where required. Click here for the codes to use for VIP Chauffeur jobs.

  14. At the completion of the VIP chauffeur event job and when you are at your final DO, return to the job on your work calendar and complete the VIP Chauffeur Job Completion Form at https://form.jotform.com/iconicperformances/vip-chauffeur-job-completion-form 

  15. You have now completed the job. Go back online on the job app for further job allocations.

(Meaning of abbreviations are:- AT = Arrival Time / PU = Pick up Time / WT = Wait Time / DO = Drop Off)


Questions Asked and Answered:

  1. David Phillip | 04-Aug-2020 08:10 |
    Question: allowing for current Covid '19 restrictions at time of writing August 4, 2020 is VIP allowed to sit in front seat of vehicle if the wish?
    1. answered by @greg.paff 04-Aug-2020 16:38
      1. All CCRPs including VIPs have to follow social distancing laws.  You should encourage them to always sit in the rear of the car.

  2. david.phillips Apr 16 2020 at 13:31
    A question then from my own reference and retraining. I know all iconic policy and for chauffeurs is that males are addressed always as "sir" in a case like this where the ccrp has formally advised that he would rather be referred to by his Christian name would I respect this in all future dealings with this ccrp? Knowing of course it would be preceded with "Mr".
    1. Answered by steve.baltzois Apr 16 2020 at 13:32
      1. This is correct, we always refer to them as Sir/Madam and if the CCRP requests otherwise we then acknowledge that request and maintain that request at all times with the CCRP until the CCRP advises otherwise. We always remain professional. No matter how long you know the CCRP especially if they are regular customers, they are not ever your friend or family member. They are an Iconic Customer and must be treated professionally in all business related dealings when you are working under the Iconic Brand for work related purposes. Never cross the line of professional to friend as an Iconic Worker with any Iconic Customer, associate, contact or CCRP.

2020-07-20 13:04
Kelvin Lee (update)

When can I take a break?

 Updated 16 May 2020 23:32 by @greg.paff 

  1. Added the policy of the Split Break Time offer option in this policy.

Throughout your shift all chauffeurs are allowed to take the recommended breaks.  Always refer to the Fatigue Management policy as well.

  1. 4 hour or less shift = (no breaks allowed)

  2. 4- 8 hour shift = 30 minute break.

  3. 9-12 hour shift = 60 minute break.

  4. 13-18 hour sift = 120 minute break.

  5. A Split Break Time offer option.  To understand what this break policy is click here.

Any break that more than 5 minutes, is inclusive of your break time. Smoke breaks are also inclusive of your break time.

Chauffeurs may take their break in intervals of 10 minutes, 15 minutes, 20 minutes, 30 minutes or the whole hour. For example if a chauffeur is working an 8 hour shift, they can take 6 x 10 minutes breaks throughout their shift or 2 x 30 minute breaks. Chauffeurs are allowed to take their breaks at a time that suits them the best.

When going on a break of more than 5 minutes, the chauffeur must use the SLACK BREAK CODES on the #Chauffeur Channel and tag @event.managers and let them know they are on a break (if approved, the break is entered into the system). If the office or Steve is not available, the chauffeur is required to either:

  1. Try again to call the events team on 02 8916-6224

  2. Text their requested break to 0477 765 022; or

  3. Leave a message with the answering service.

  4. Email it to event.managers@iconicperformances.com.au

If no response is received, the chauffeur can assume the break is approved.

NO BREAKS CAN BE TAKEN DURING THE FOLLOWING PERIODS:

  1. Within the first four hours of starting a shift.

  2. Within the last 2 hours of the shift ending.

  3. Between 7:00 and 10:30 Monday to Sunday

  4. Between 12:30 and 14:00 Monday to Sunday

  5. Between 17:00 and 20:30 Monday to Sunday

  6. 60 minutes before a VIP Job.

  7. When a chauffeur is 5 minutes away from a registered Hot Spot Area on the Job App. The Chauffeur must drive towards and into the hot spot area to assist with the increase workload.
  8. When you have used or taken a Split Break Time offer option.  To understand what this break policy is click here.

2020-05-16 11:59
Steve baltzois

01 Starting my shift - things to know and do.

 Updated 23 August 07:05 by @greg.paff 

  1. New Auto Chauffeur Job Allocation upgrade.
    1. After logging on to the Job APP have you checked you are connected to the server and you are on Auto Job Allocation - Job App needs to display the Auto-accept is On message.  If not refer to FAQ How the Auto Chauffeur Job Allocation of Chauffeur Jobs to Chauffeur Job APP works.

 Updated 28 July 2020 22:58 by @Reception Staff at Iconic Productions Sydney - Faith 

  1. Change point 14.  At the start of a shift if the cars are at the new address of
    • Iconic Productions Warehouse & Studios
      Unit 13 / 94 Bryant Street
      Padstow NSW 2211
      Australia
    • Drivers are to wash the car at the warehouse or at Car Spa location upon approval or at any approved car locations.
    • Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.

When starting your shift, follow these procedures.

  1. Arrive at the vehicle location pick-up point approximately 10-15 minutes before your shift starts. For example if your shift is 6:00 in the morning you should arrive to pick up the car by 5:45. At 6:00 you should be online and available.

  2. Enter the property and collect the correct key for the vehicle you are allocated. Keys may be located in Key Security safety box. To open the box, do as follows ...
    1. Open the front cover.
    2. Dial the PIN you have been provided.
    3. Press the button on the left and right (together) to open the box.
    4. Collect the key for your car.
    5. Close the box.
    6. Spin the number dials, so that it does not show your PIN that was entered.
    7. Close the cover.

  3. Enter your work shift codes as per the company policy.

  4. Proceed to the vehicle and check the vehicle before your start shift for damages, scratches, supplies and if it requires a wash. Report any issues to Steve or the events team immediately.

  5. Check the inside of the vehicle that it is clean.  If it is not before you commence your day's shift, use the dustpan and brush or vacuum cleaner to clean the vehicle.

  6. Check the outside of the vehicle that it is clean.  If it is not clean it with a chamois or sponge or pick any leaves/debris.  If the vehicle is dirty then follow company policy on how to clean a vehicle.  Cleaning a vehicle must be done before a shift start and the warehouse or approved carwash locations.  The vehicle must not have a detailed clean at a car wash at start of shift.  Detailed vehicle washes are only permitted by the vehicle transport manager. The exception is if a CCRP has dirtied the vehicle during the journey.  If this occurs contact the vehicle transport manager for approval.

  7. All vehicles are Keyless Entry and Keyless Start. To start the vehicle, keep the key in your pocket. Do not leave the key in the car at any time.
    1. Place your foot on the brake and keep it there.
    2. Press the Start Engine Button until the engine starts.
    3. Remove your foot from the brake.
  8. Enter the passcode to the mobile device.

    The passcode for each phone in each vehicle relates to the number part of the registration of the vehicle.

  9. Set your Iconic Bluetooth iTrip unit and earpiece and turn on and ensure it is connected to the Iconic Chauffeur iPhone.  For instructions on how to turn on your Bluetooth iTrip device refer to this link.
    1. To ensure it is connected go into the iPhone Settings.
    2. Press on Bluetooth and find the iTrip device and check if connected.  If not connected, turn your iTrip Bluetooth on and then press once on the correct device until it says connected.

  10. Set the climate control of the vehicle to the required company policy as per the chauffeur vehicle etiquette. The required company policy for climate control in the cabin of the vehicle is to

    1. Always maintain climate control in the vehicle.
      1. The temperature must not be less 1/4 of the Cold Element or 1/4 of the Heat Element of the temperature knob.  Normally this is about 18-21 degrees at the cold end and 22-24 of the hot end.  Or where the vehicle has a knob about 9 and 3 on the dial.
      2. The air-conditioning must always be on (windows never down - unless the customer requests it) and the vehicle climate controlled.  If unsure of how to maintain climate control speak with your supervisor.

  11. Set the Radio Station to the company policy as mentioned in the chauffeur vehicle etiquette. The company is endorsed by radio station 95.3 (SmoothFM). At all times the radio in an Iconic Chauffeured vehicle must always be set to radio station 95.3 (SmoothFM).
    1. The exception to this is when a CCRP requests to have the radio station changed. This is allowed, however after dropping off the CCRP, you must return/change the radio station back to 95.3 (SmoothFM)
  12. At the bottom of the screen you will see four programs.  You will need to open each one individually (one at a time).  Do not try to open them all at the same time.

    1. Tracker APP The Tracker APP.  To open and start the tracker app do the following ...
      1. Press on the APP to open up the tracker APP.  When you see the following loading screen press the Start Button on the bottom right corner.

        Please note: you will no longer need to login or monitor or check if the tracker is on.  Simply open the app, Press START and then press the Home Button and return to the APP Home Screen to open the other programs.
      2. This will let the office staff know you are available and ready for work.
      3. Do not Close the Tracker Program.
      4. At no times should you
        1. press the STOP button, until your shift has ended.
        2. press STOP, when offline or on a break.
    2. Return to the home screen by pressing the HOME button
    3. Uber Job App For Iconic Chauffeurs Press the UBER App to complete your login process to commence your shift for work. Login in with your details as instructed below.
      1. Type in your USERNAME as provided to you and your PASSWORD as provided to you.

        Press SIGN IN after entering your username and password.
        Remember your username name is often the first 5 letters of your first name - followed by - . - followed by - the first 5 letters of your last name.

    4. Return to the home screen by pressing the HOME button
    5. Google Maps.  Press this APP to have it ready and loaded.  Nothing else for you to do.

    6. Return to the home screen by pressing the HOME button
  13. Slack must be opened on your Phone and not the Tracking Phone. This is important to avoid issues with tracking.

    1. Press the Slack Icon Button (inbetween Tracker and the UBER App).

    2. Sign into Slack as would normally do.

  14. If required select the vehicle you have been rostered on to use by clicking on SELECT A DIFFERENT VEHICLE.If the correct vehicle is chosen, click on GO ONLINE.

  15. After logging on to the Job APP have you checked you are connected to the server and you are on Auto Job Allocation - Job App needs to display the Auto-accept is On message.  If not refer to FAQ How the Auto Chauffeur Job Allocation of Chauffeur Jobs to Chauffeur Job APP works.

  16. You are logged in. The system will show you a map and your vehicle location. Please note that the image of the map may be different to the one you are seeing. This depends on your permission settings, updates and type of vehicle you are driving.

    You are shown as a vehicle.

  17. You are now ready to proceed and receive jobs.

  18. Proceed to your first core area as stated in your roster or if provided by phone.

2020-10-31 09:52
Orig: Nikolas Harrington

zzz Finishing my shift - things to know and do.

 Updated on 17 May 2020 06:54 @greg.paff 

  1. Added the link to the new End of Shift Policy Procedure.
  2. Removed duplicate clauses now written in the End of Shift Policy.

When finishing your shift, follow these procedures.

  1. The shift ends at the time shown on the roster. For example, if your shift ends at 17:00, this is when you go offline and then commence your journey back to the vehicle drop off point. Do not go offline or return back to the drop off point until your shift ends.

  2. Occasionally, you may get a job 5 minutes before your shift. We do kindly ask that you take this job to finish off the workload.

  3. Check the vehicle for supplies. If low, send a text message or email to the events team and inform them of low supplies. Don't just expect us to know to refill.

  4. Follow the End of Shift Policy Procedure by clicking here.

  5. Sign out of Uber, by clicking on GO OFFLINE (found on the top left of the screen) ...
  6. After pressing the GO OFFLINE button, to sign out of the platform account press on the profile image of your face.

  7. Press on Account button

  8. Press on Sign Out.

  9. Important to not leave the account offline.

  10. Press YES to officially sign out.

  11. Sign out of Slack Communications COMMS system as shown in Communication FAQ.

  12. Turn off the iPad, by pressing the Power Button, and then sliding the bar to the right to power the phone off.

  13. You do not need to sign out of the Tracker, this will automatically happen.

  14. Check the car, side doors, glove box and trunk for any garbage that may have been left.

  15. Ensure the vehicle is locked and alarmed.

2020-05-17 03:56
Alex Rozen

Travelling to and from Clients and use of Tolls

All chauffeurs are required to travel to and from locations using the following procedure and policy.

When travelling to a location or core area without any clients/passengers in the car ...

  • DO NOT USE (unacceptable roads to travel on)

    • Tollways,

    • motorways,

    • tunnels, highways that lead to overpasses or underpasses or have exit slip roads,

    • or long bridges like the ANZAC Bridge in Pyrmont.

    • laneways

    • small back streets that are far away from CCRP traffic and major roads

  • ACCEPTABLE ROADS TO USE or TRAVEL ON WHEN EMPTY
    Stay on the major roads so you can easily be tracked and sent a job with easy turn around rate.  You are allowed to take the following major bridges on the following circumstances.

    • Harbour Bridge travelling towards North Sydney or Northern Suburbs.

    • Nepean Bridge overpass.

    • Spit Bridge in Mosman to Seaforth

    • Gladesville Bridge

    • Roseville Bridge near Roseville and Forestville

    • Fig Tree Bridge at Hunters Hill.

    • Iron Cove Bridge at Drummoyne.

    • Tom Ugly's Bridge at Sylvania.

    • Captain Cook Bridge at Taren Point.

    • Worona Bridge at Worona (near Sutherland - Bangor)

    • All bridges that go over Cooks River and Georges River.

    • Other small bridges that are not high off the ground for ship passing or less than 500-750 metres long.

When travelling to a location to pick up a client/passenger ...

  • Use the best available route to the client pick up address, except for roads with TOLLS. 

  • DO NOT USE TOLLS to travel to a location to pick up a passenger.

  • The only exception, is when returning to Sydney from North Sydney from the Harbour Bridge.

  • You may use the UBER App for Navigational Direction to pick up a client, however this is not always the best method.  We recommend always using the portable GPS units provided in the vehicles for the best, most up to date maps and traffic reports.

When travelling to a destination or location with a client/passenger in the vehicle ...

  • Use all available routes, including Tolls.  Tolls are charged back to customers when used.  The only reason you would not use a Toll Road if the CCRP requests not to take a Toll Road.  Make note of it when job is completed.

  • Now that you have the destination address have  THE DESTINATION ADDRESS PROGRAMMED IN THE GPS UNIT PROVIDED  before picking up the client.  At no stage should we ever use the inbuilt GPS unit of the car or the UBER APP for the navigation direction to the destination as maps are not regularly updated and the UBER App using Google Maps which is not the best approach.  Only the portable GPS units should be used for the best accuracy of the routes for the destination...

    UNDER NO CIRCUMSTANCES SHOULD WE USE THE UBER APP FOR DIRECTIONAL NAVIGATION TO THE DESTINATION.  The APP uses Google and this is not always the best way.  Only use the GPS Provided for navigation details to the DESTINATION.

    AND ENSURE THAT IT ALWAYS APPEARS THAT WE KNOW WHERE WE ARE GOING.


Questions Asked and Answered:

  1. David Phillip | 21-Jun-2020 02:22 |
    Q: Should we always check with the CCRP first before using toll roads?
    1. answered by @greg.paff 22-Jun-2020 15:58
      1. You do not need to check with the CCRP to use tolls.  We always use tolls with a CCRP for the quickest way unless they no or it is written in the notes on a job.

  2. David Phillips | 05-Nov-2018 09:27 |
    If I am "empty" and in the CBD and need to proceed to North Sydney for either a CCRP, Hot Spot or Core Area is the Harbour Bridge heading North considered a “motorway” and therefore not be used? Please advise.
    1. answered by @ian.roberts 07-Nov-2018 21:35
      1. Based on the Google Maps all journeys when empty from Sydney CBD to North Sydney Suburbs, North Shore Suburbs travelling through the Harbour Bridge Heading North is allowable.  It is considered a motor way but the fastest way to the suburbs when empty is allowed.  The Harbour Tunnel is not allowed to be used when travelling to North Sydney Suburbs, North Shore Suburbs.
  3. David Phillips | 15-Oct-2018 11:25 |
    Q: Where it says: "When travelling to a destination or location with a client/passenger in the vehicle ... Use all available routes, including Tolls. Tolls are charged back to customers when used" Does this mean that as a chauffeur we always use the "toll" option when driving to destination unless otherwise instructed?
    1. answered by @ian.roberts 07-Nov-2018 21:35
      1. Yes, at all times when you have a CCRP in the vehicle and are travelling to your destination you MUST ALWAYS USE the fastest routes and this can include using the toll roads.  The only time you would not use the toll roads is if you see a a long delay of traffic due to an incident/accident or congestion.  If you see this, always best to inform your CCRP that there is traffic on the toll road and ask them if they prefer you still take the toll road or use the side roads to avoid the traffic.

2019-10-16 06:07
Steve Baltzois

Step 1: Procedure when receiving job on the job Uber App.

The following procedure is required to be followed when receiving a job off the iPad App.

  1. The events team will forward you a job on the JOB APPLICATION as required.  You are to ensure that at all times you are available to accept the job and should not on occasion make the decision to not accept the job - unless you feel for the your safety, the safety of Iconic's property.  This must still be brought to the event's team notice or Steve B for approval.

  2. Upon sending you a job, you will hear a repeated beep sound and the screen will look like as shown.

    The moment the job appears on the screen, you have 12-15 seconds to select it.

    Press once on the screen in the middle of the circle to select and accept the job.

  3. To accept the job you are to press on TAP TO ACCEPT.
    When you accept the Job, the screen will change to show you that travel distance from you to the client and will provide you with the pick up address for the client.  The Pick Up Address must always be confirmed with the client before proceeding.
    Please note: The images below may not always look or be the same as your program due to permissions, vehicle or work assigned, but is often similar in actions or what is required to be done.

  4. After receiving the Job you are required to commence travelling to the client and comply with company procedures.  It is VERY IMPORTANT that before you commence travelling that you press the Customer Distance Details and press on START JOB or START JOBX or START UBERX or something of this kind.  The title will always be START and the platform you are working on.  Follow the steps as listed below.


    Follow company procedures and steps in travelling to pickup the customer.

If you need to speak to a customer before Pickup or When speaking to the customer, you are required to do the following:

  1. Identify yourself ... "Good morning/afternoon/evening my name is ____________ and I will be your chauffeur for today."

  2. Verify who you are speaking with ... "Am I speaking with _____________ (say the name if you know who it is you are collecting)."

  3. Confirm pick up address ... "Can I confirm the pick up address as ______________________ (the address is shown on the app, press the X to go back to the home screen).

  4. Inform the customer of arrival time ... "Thank you sir/madam, I will arrive you shortly."

IT IS VERY IMPORTANT TO HAVE THE DESTINATION BEFORE DRIVING TO THE DROP OFF LOCATION WITH THE PAX.

Now that you have the destination address have THE DESTINATION ADDRESS PROGRAMMED IN THE GPS UNIT PROVIDED  before picking up the client.  At no stage should we ever use the inbuilt GPS unit of the car, as maps are not regularly updated.  Only the portable GPS units should be used for the best accuracy of the routes.

AND ENSURE THAT IT ALWAYS APPEARS THAT WE KNOW WHERE WE ARE GOING.

IT IS ALSO VERY IMPORTANT TO ALWAYS REFER TO THE CLIENT AS SIR/MADAM, unless they ask otherwise.

When you arrive at the pick up location, ensure you are at the correct location.


And there is another problem that sometimes occurs when picking up.

you MUST use the codes on slack then follow the procedures below.

PROCEDURE WHEN ARRIVING TO PICKUP / PIN LOCATION to pickup your CCRP:

  1. When you are 50 metres from your pickup location, activate your emergency (hazard) lights.  This will let other road users know something hazardous is about to occur and will also help your CCRP know that you are the correct vehicle.
  2. Unlock the doors after you activate your emergency (hazard) lights.
  3. Find a safe and legally allowed pickup location to pickup your CCRP.  If it is not safe or legal to pickup at the pin location, then find a spot approximately 0-20 metres before or after the pin location.  It is important you are close to the pin location to pickup the CCRP.  If you have to drive further away than 20 metres from your PIN pickup location, contact the CCRP and inform them of your location or that it was unsafe to pickup at the location and you will go around the block.
    1. The exception to this is if you arrive at the pickup location and the CCRP is at the kerb and can quickly enter the vehicle.  Use your discretion to ensure it is safe for you, the CCRP and other road users.
  4. Only if the CCRP is a VIP customer and is not at the pickup location then you are required to Get out of the car and wait for the client nearest the rear wheel at the back left passenger door.  Hands should be behind your back or by the side.  Do not get out of the car for Tier 1, 2, 3 or 4 CCRPs unless they have luggage or heavy carrying objects that need to be fit into the trunk of the vehicle.  DO NOT lean against the car, or have the hands in the front of your body. If the CCRP is a Tier 1, 2, 3 or 4 you are no longer required to get out of the vehicle and open the door for them as you wait for them to arrive at the vehicle which is at the Pickup Location. 
    1. This is only required if the PAX is not at the pickup location.  9 out 10 times the PAX will be waiting for you on the kerb.  If this is the case, then follow the procedures of the Pickup Chauffeur Etiquette. https://staff.iconic.productions/KB/index.php?action=artikel&cat=32&id=398&artlang=en 
  5. As the CCRP arrives they will open the door and enter the vehicle unless they are a VIP client (refer to VIP etiquette).  Before proceeding always check you have the right PAX by asking them their name in one of these ways.

    1. And do I have (say name of PAX)?
    2. And you are (say name of PAX).
    3. Can I confirm that you are (say name of PAX).
    4. May I have your name Sir/Madam?
  6. Once you are 100% certain you have the correct PAX proceed to slide to BEGIN TRIP on the APP and commence notification you are with the CCRP.. 
    The begin trip should commence the moment the right PAX has entered the vehicle.  This is very important.

  7. Press the Navigate button to commence Google Navigation.  This must be used on all journeys except for Pool Jobs.
    1. Refer to the Uber Pool Chauffeur Jobs policy and procedures.
  8. Follow the process for SNIFF to confirm details with the client about the car.  The SNIFF procedure can be found on this faq policy.

Important Information to be aware of when picking up a CCRP:

  • The PAX may and will likely ask you to pick them up down the street or outside of the designated pickup location address.  While at times 10-50 metres from the allocated booking address is acceptable, it is very important that you do not pickup a CCRP at a location that is not registered or allocated as the pickup address.  This is for your safety and security.
    • Be aware, and use your discretion of the request from the CCRP is due to a GPS inaccuracy, for instance that the pickup address is in the lane way instead of the street address.  This is why it is very important to always look at the exact pickup address as shown on the booking software.
  • Where you are picking up CCRP for Pool Based Jobs, the CCRP must always approach/walk or come to you.  DO NOT for any circumstance move from the allocated Pool Pickup Location.

Questions Asked and Answered

  1. David Phillip | 01-Jul-2020 12:19 |
    Question: What do I do if, when I arrive at the Pick up location and independent of whether CCRP is present or not - the pick up is in a "No Stopping/No Parking" or "Clearway" zone and clearly there is no convenient spot to park within 20 to 50 metres? e.g. Pick up in CBD area between 3pm and 7pm when strict "clearways/No stopping" zones are in operation.
    1. answered by @greg.paff 03-Jul-2020 08:53
      1. Call first and tell the PAX your in a no stopping area and you will go around the block. After the call send them a message to saying the same thing for your proof and drive around the block. You have to follow the traffic laws.

2020-11-06 04:04
Steve

Step 2: What to do when the client has entered the car / just before proceeding to the destination?

The following procedure is required to be followed when the client has entered the car and you are just about to proceed to the destination. The following process is known in-house as SNIFF, which stands for

S = Salutation (greet the CCRP and confirm the CCRP name to ensure you have the right PAX)
N = Notify the client of who you are for their peace of mind.
I = Inform the client of the destination to verify it.
F = inForm the client of the radio station.
F = Fortify business relationship with client.

You are required to use / say the following script to ensure consistency with all our clients. 

Before you commence your travelling to your destination it is  VERY IMPORTANT! DO NOT FORGET TO BEGIN/START TRIP ON THE APP to start the job, before proceeding.

When speaking with a client, DO NOT EVER, turn your head inside the car to speak to them directly.  This is quite obstrusive and invades their privacy.  You should make eye contact with the client in the rear of the vehicle through the rear view mirror.

The following script should be said as you are getting ready to proceed on your travels.  DO NOT sit there waiting doing the script.

  1. Good (morning / afternoon / evening), do I have __________ (say CCRP name as displayed on the job) with me today (or something similar).
  2. As you know, my name is ______________ (say your first name only)

  3. To confirm our destination is (or) To confirm we are heading to ________________________________________ (confirm the destination as stated on the job)
    1. If the destination/dropoff address is different to what is entered or provided, for your safety and security you must ask the PAX to change/update the address on their software, before proceeding.  At your discretion you may start the drive as the PAX is updating the address.
    2. If the CCRP would like you to stop at different waypoint (locations), for your safety and security, you must ask the PAX to add the additional stops into their software for it to be updated on your booking.
    3. It is very important that where the destination/dropoff address or additional waypoint has been added that you reset your navigation software.
    4. FOR YOUR SAFETY and SECURITY, especially when completing an UBERX job that you dropoff the CCRP only at the designated and allocated address location as showing on the software.
  4. I have the radio on SmoothFM, is this okay with you?
    1. (wait for a response)
      1. If the response is YES = leave the radio on as per the company policy of the volume being 4-6% of the maximum volume allowed
      2. If the response is NO = ask the PAX if they would like the radio on or off or on another station.
    2. (the radio volume must always be set between 4 to 6 percent of the maximum volume allowed, unless requested to be higher by the client).
    3. The radio station of SmoothFM is the company required radio station to always have on during your rostered shift as an Iconic Chauffeur, unless requested to be changed by the CCRP.
      1. Where the radio station has been changed due to the CCRP request, after dropping the CCRP off, you must return the radio station back to SmoothFM and return the volume back to the company default position.
  5. Thank you Sir/Madam. If I can do anything to assist you throughout the journey, please don't hesitate to ask. Otherwise sit back, relax and enjoy the trip.

IT IS VERY IMPORTANT TO HAVE THE DESTINATION CONFIRMED BEFORE COMMENCING YOUR TRAVEL AND THAT  THE DESTINATION ADDRESS IS PROGRAMMED IN THE BOOKING JOB AND NAVIGATION PROGRAM   before DROPPING OFF client.  At no stage should we ever use the inbuilt GPS unit of the car, as maps are not regularly updated.  Only the portable GOOGLE units should be used for the best accuracy of the routes.  WE MUST ALWAYS ENSURE THAT IT ALWAYS APPEARS THAT WE KNOW WHERE WE ARE GOING.

IT IS ALSO VERY IMPORTANT TO ALWAYS REFER TO THE CLIENT AS SIR/MADAM, unless they ask otherwise.

Important Information to be aware of when dropping off CCRP:

  • The PAX may and will likely ask you to drop them off down the street or outside of the designated address.  While at times 10-50 metres from the allocated booking address is acceptable, it is very important that you do not drop-off a CCRP at a location that is not registered or allocated as the waypoint or dropoff address.

2020-04-14 03:39
Steve baltzois

NSW Live Tracker Program

On all phones the NSW Live Tracker Program has been installed to aid in finding the best route for clients.  This is a tool that can be used by all chauffeurs.

To use it follow the simple steps below ...

To start the program NSW LIVE TRAFFIC click on the Live Traffic App.

 

The Icons that are colored are active - to view their details or zoom in, use your fingers to pinch and expand or shrink the screen.

Then click on the icon you wish to read more information on ...

 

Click on the Blue I  to obtrain more details ...

 

Once the Blue I  is clicked on you can read the information regarding that Event or Situation.

 

There are other features that may be useful ...

Cameras Menu - This shows you in real time the traffic of a particular camera of the road.

My Trip - A possible guide route to avoid incidents and traffic layout.

Travel Times - Displays travel times from major routes to and from the situation (in real time).


Questions Asked and Answered:

  1. David Phillip | 19-Jun-2020 02:12 |
    Can this App be used as route map?
    1. answered by @steve.baltzois 20-Jun-2020 15:13
      1. No it cannot.  It does not have the right settings and algorithm used in Google Maps or the Job App to provide the best route.  It is only used for informative purposes when you are planning your route or need to check possible routes.  All approved route taking is only to be done using Google Maps or at times the Job App.

2015-03-09 08:09
Graham N.

iPad, connections and moving it around

The iPhone must not be removed from the vehicle it is connected to, nor should the following occur.

  1. Do not remove the cables, the extension cable point or any of the points of contact from the iPhone to the extension to the new Belkin Premium Charger at any stage. The cord has been wrapped around the Steering column (still allows for the steering wheel to turn with easy). The reason for the cord being wrapped around, is to keep the connection between the extension cable and the cable from moving by gravity or by accidental bumping. The connector sit at the top of the steering wheel and does not move much (evening on hard turns – we tested it – not that you would drive like Graham did).

  2. Do not remove the Belkin Charger Unit from the Double Adapter. There is green light that comes on when the car comes on and this should remain on the double adapter at all times.

  3. If you are going to go on a break during the day and the sun is blaring through the window, take the iPad off the magnetic holder point and place it on top of the back of the steering wheel or near the odometer, away from the sunlight. Again though, do not remove the iPad from the car, do not take the iPad out of the car, do not remove the charging cable from the iPad to move the iPad. All connections must remain intact. The reason for this is simple. In Graham's words "Everyone has a different level of strength when pulling and inserting items. This can cause the connector pins scratching each other internally and lose surface area conduction. The more we fiddle, and pull out and put in a cable, the looser it becomes."

The connections and the way the system is setup is designed to be as ergonomically as possible and to ensure that the system is operating at full charge and is working at optium level.  Do not change the setup, the connections or the positions to suit your own individual need.  This can create many issues and affects the ability for the system to work efficiently and for other chauffeurs to do their job.


Questions Asked and Answered:

  1. David Phillip | 19-Jun-2020 02:03 |
    Question: On "Hot days" or for safety when chauffuer is leaving vehicle temporarily is it also acceptable to place the i-phone into the centre well or glove compartment which are both concealed?
    1. answered by @steve.baltzois 20-Jun-2020 15:08
      1. leaving the vehicle temporarily this is acceptable.  If this is the end of the shift the iPhone is to be placed in the trunk of the vehicle in the provided bags.

2015-10-09 08:10
Graham N.

05 Core Areas Monday to Wednesday

Core Area for MONDAY to WEDNESDAY and Time Zones

  UPDATED Thursday 4 April 17:48 by @steve.baltzois  

  1. Due to the coranvirus outbreak the 10 minute way after a CCRP has been dropped is no longer in place.  It has been cancelled.  At the completion of dropping off the CCRP and doing the normal checks at drop off, chauffeurs are to drive as per the policy of 04 Priority of Jobs and Vehicle Movement . As a reminder tht priority of jobs are (for more information click on the link)
    1. VIP Jobs
    2. HotSpots (coloured ares)
    3. Core Areas
    4. On Screen Events (click to see required timing)
    5. Opportunities nearby.

UPDATED Wed 9 October 2019 11:57am by @greg.paff

  1. New procedure after dropping off CCRP at a location to assist with workload. From today after dropping off a CCRP at their drop-off location chauffeurs are to do this.
    (PLEASE NOTE: this only applies after you have dropped off your CCRP, are empty and have not been allocated another job since the drop off).
    1. If you have a VIP job or there are coloured busy areas on the job map follow the policy of Priority of jobs and vehicle movemen click here for Policy link. If not go to step 2.
    2. Drive minimum 250 metres and up to a maximum of 500m, from the dropoff location. This is important to avoid the CCRP feeling uncomfortable that you are stopped and waiting outside their dropoff location.
      1. If you are at or near the airport, drive away from the Priority pick up zone. This may mean you drove further than the maximum of 500m. This is permitted.
      2. If you are more than 150kms from the Sydney City GPO, skip the steps and follow from step 5.
    3. Find a safe and legally acceptable place to park the car.
      1. If your in the city, and cannot find a safe place to park, you can drive around the city roads, but preferred you find a safe location. Remember that No Parking and No Standing zones legally allows to you temporarily stop to pickup or drop off.
    4. Remain online while the @event.managers allocate new jobs to you in the area. If you want you can turn off the engine, not necessary or required.
    5. After 10 minutes of waiting for job allocation, if you do not receive a job allocation within the 10 minutes proceed to step 5. Do not stay waiting for longer than 10 minutes, but not less than 10 minutes.
    6. Drive to the next core area of the allocated timezone as written below.

The Core Areas are suggested suburbs and its surrounding area.

Chauffeurs should drive through the areas and change event 10 minutes. Each number :10), :20), :30) refers to 10 minute blocks. Do not stop in a core area or remain in the area for longer than 10 minutes.

Sydney CBD Hotspots (travelling in order of priority) include but not limited to the following specific points:

  • King Street Wharf
  • Century Tower on Pitt Street
  • Ivy Bar & Establishment (Cnr Bridge & George Street)
  • Pitt Street Mall South End (Cnr Pitt Street & King Street)
  • Pitt Street Mall North End / David Jones (Cnr Market St and Castlereagh Street)
  • World Square (Cnr Liverpool and Pitt Street)
  • Haymarket / Paddys Market
  • Central
  • Darling Harbour West End (Star Casino) Murray Street to Pirrama Road to Pyrmont Street
  • Darling Harbour East End (off Wheat Road)

If you receive a job that takes you out of a core location, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas..

If you receive a job in that core area, after you drop off, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas...

If your drop off takes you to another core area, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas

Day Time of Day Core Area Focus
Mon-Wed 00:00 to 01:00
:00) St Leonards (via Pacific Hwy) :20) Ivy Bar / Establishment :40) CBD Hotspots
:10) St Leonards (via Pacific Hwy) :30) Ivy Bar / Establishment :50) CBD Hotspots
Mon-Wed 02:00 to 03:00
:00) Paddington :20) CBD Hotspots :40) Pyrmont (Star Casino)
:10) Paddington :30) CBD Hotspots :50) Pyrmont (Star Casino)
Mon-Wed 04:00
:00) CBD Hotspots :20) Paddington :40) Pyrmont (Star Casino)
:10) CBD Hotspots :30) Paddington :50) Pyrmont (Star Casino)
Mon-Wed 05:00
:00) Paddington :20) CBD Hotspots :40) Surry Hills
:10) Paddington :30) CBD Hotspots :50) Surry Hills
Mon-Wed 06:00
:00) Vaucluse :20) Rosebay :40) Woollahra
:10) Vaucluse :30) Rosebay :50) Woollahra
Mon-Wed 07:00
:00) Manly :20) Neutral Bay :40) Artarmon
:10) Mosman :30) North Sydney :50) North Sydney
Mon-Wed 08:00
:00) Mosman :20) Manly Beach :40) Mosman
:10) Seaforth :30) Seaforth Sydney Rd :50) Neutral Bay Village
Mon-Wed 09:00
:00) Bondi Junction :20) Coogee Bay Hotel :40) Westfields Eastgardens
:10) Royal Randwick Shopping Centre :30) Maroubra Junction Shopping Mall :50) Surry Hills
Mon-Wed 10:00
:00) Warringah :20) NorthBridge :40) Chatswood
:10) Dee Why :30) Willoughby :50) Artarmon
Mon-Wed 11:00
:00) Crows Nest :20) Pyrmont :40) Birkenhead Point
:10) Cremorne :30) Balmain :50) Glebe
Mon-Wed 12:00
:00) Surry Hills :20) Paddington :40) North Sydney
:10) Bondi Beach :30) CBD Hotspots :50) Neutral Bay
Mon-Wed 13:00
:00) Manly :20) Chatswood :40) Leichhardt
:10) Cremorne :30) Balmain :50) Newtown
Mon-Wed 14:00
:00) Alexandria :20) Bronte/Coogee :40) Bondi Beach
:10) Newtown :30) Woolloomooloo :50) Rose Bay Wharf
Mon-Wed 15:00
:00) Paddington :20) Balmain :40) Glebe
:10) Darling Point :30) Leichhardt :50) Chippendale
Mon-Wed 16:00
:00) Newtown :20) Coogee :40) Bondi Beach
:10) Kensington :30) Randwick :50) Rose Bay
Mon-Wed 17:00
:00) CBD Hotspots :20) CBD Hotspots :40) Paddington
:10) CBD Hotspots :30) CBD Hotspots :50) Paddington
Mon-Wed 18:00
:00) North Sydney :20) Manly :40) Chatswood
:10) North Sydney :30) Brookvale :50) North Sydney
Mon-Wed 19:00
:00) Glebe :20) Marrickville :40) Bexley
:10) Newtown :30) Earlwood :50) Earlwood
Mon-Wed 20:00
:00) CBD Hotspots :20) Potts Point :40) Paddington
:10) CBD Hotspots :30) Potts Point :50) Paddington
Mon-Wed 21:00
:00) CBD Hotspots :20) Elizabeth Bay :40) Paddington
:10) CBD Hotspots :30) Elizabeth Bay :50) Paddington
Mon-Wed 22:00
:00) CBD Hotspots :20) Central :40) Paddington
:10) CBD Hotspots :30) Central :50) Paddington
Mon-Wed 23:00
:00) CBD Hotspots :20) Central :40) Paddington
:10) CBD Hotspots :30) Central :50) Paddington

2020-09-18 12:49
Iconic System

07 Core Areas Friday

Core Area for FRIDAY ONLY and Time Zones

UPDATED Thursday 4 April 17:48 by @steve.baltzois

  1. Due to the coranvirus outbreak the 10 minute way after a CCRP has been dropped is no longer in place. It has been cancelled. At the completion of dropping off the CCRP and doing the normal checks at drop off, chauffeurs are to drive as per the policy of 04 Priority of Jobs and Vehicle Movement . As a reminder tht priority of jobs are (for more information click on the link)
    1. VIP Jobs
    2. HotSpots (coloured ares)
    3. Core Areas
    4. On Screen Events (click to see required timing)
    5. Opportunities nearby.

UPDATED Wed 9 October 2019 11:57am by @greg.paff

  1. New procedure after dropping off CCRP at a location to assist with workload. From today after dropping off a CCRP at their drop-off location chauffeurs are to do this.
    (PLEASE NOTE: this only applies after you have dropped off your CCRP, are empty and have not been allocated another job since the drop off).
    1. If you have a VIP job or there are coloured busy areas on the job map follow the policy of Priority of jobs and vehicle movemen click here for Policy link. If not go to step 2.
    2. Drive minimum 250 metres and up to a maximum of 500m, from the dropoff location. This is important to avoid the CCRP feeling uncomfortable that you are stopped and waiting outside their dropoff location.
      1. If you are at or near the airport, drive away from the Priority pick up zone. This may mean you drove further than the maximum of 500m. This is permitted.
      2. If you are more than 150kms from the Sydney City GPO, skip the steps and follow from step 5.
    3. Find a safe and legally acceptable place to park the car.
      1. If your in the city, and cannot find a safe place to park, you can drive around the city roads, but preferred you find a safe location. Remember that No Parking and No Standing zones legally allows to you temporarily stop to pickup or drop off.
    4. Remain online while the @event.managers allocate new jobs to you in the area. If you want you can turn off the engine, not necessary or required.
    5. After 10 minutes of waiting for job allocation, if you do not receive a job allocation within the 10 minutes proceed to step 5. Do not stay waiting for longer than 10 minutes, but not less than 10 minutes.
    6. Drive to the next core area of the allocated timezone as written below.

The Core Areas are suggested suburbs and its surrounding area.

Chauffeurs should drive through the areas and change event 10 minutes.  Each number :10), :20), :30) refers to 10 minute blocks.  Do not stop in a core area or remain in the area for longer than 10 minutes.

Sydney CBD Hotspots (travelling in order of priority) include but not limited to the following specific points:

  • King Street Wharf
  • Century Tower on Pitt Street
  • Ivy Bar & Establishment (Cnr Bridge & George Street)
  • Pitt Street Mall South End (Cnr Pitt Street & King Street)
  • Pitt Street Mall North End / David Jones (Cnr Market St and Castlereagh Street)
  • World Square (Cnr Liverpool and Pitt Street)
  • Haymarket / Paddys Market
  • Central
  • Darling Harbour West End (Star Casino) Murray Street to Pirrama Road to Pyrmont Street
  • Darling Harbour East End (off Wheat Road)

If you receive a job that takes you out of a core location, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas..

If you receive a job in that core area, after you drop off, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas...

If your drop off takes you to another core area, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas

Day Time of Day Core Area Focus
Fri 00:00 to 01:00
:00) St Leonards (via Pacific Hwy) :20) Ivy Bar / Establishment :40) CBD Hotspots
:10) St Leonards (via Pacific Hwy) :30) Ivy Bar / Establishment :50) CBD Hotspots
Fri 02:00 to 03:00
:00) Paddington :20) CBD Hotspots :40) Pyrmont (Star Casino)
:10) Paddington :30) CBD Hotspots :50) Pyrmont (Star Casino)
Fri 04:00
:00) CBD Hotspots :20) Paddington :40) Pyrmont (Star Casino)
:10) CBD Hotspots :30) Paddington :50) Pyrmont (Star Casino)
Fri 05:00
:00) Paddington :20) CBD Hotspots :40) Surry Hills
:10) Paddington :30) CBD Hotspots :50) Surry Hills
Fri 06:00
:00) Bellevue Hill :20) Bondi Beach :40) Randwick
:10) Bondi :30) North Bondi :50) Bondi Junction
Fri 07:00
:00) Coogee :20) Woollahra :40) Rose Bay
:10) Randwick :30) Bondi Beach :50) Double Bay
Fri 08:00
:00) Bondi Beach :20) Leichhardt :40) Newtown
:10) Petersham :30) Leichhardt :50) Newtown
Fri 09:00
:00) Coogee :20) Bondi Junction :40) Paddington
:10) Bronte :30) Woollahra :50) Surry Hills
Fri 10:00
:00) Newtown :20) Pyrmont :40) North Sydney
:10) Glebe :30) Pyrmont :50) Naremburn
Fri 11:00
:00) Chatswood :20) Killara :40) North Bridge
:10) Roseville :30) Chatswood :50) Mosman
Fri 12:00
:00) Neutral Bay :20) Woollahra :40) Rose Bay
:10) Randwick :30) Woollahra :50) Rose Bay
Fri 13:00
:00) Birkenhead Point :20) Bondi Junction :40) Bondi Beach
:10) Birkenhead Point :30) Bondi Junction :50) Bondi Beach
Fri 14:00
:00) Watson Bay :20) Vaucluse :40) Double Bay
:10) Watson Bay :30) Vaucluse :50) Double Bay
Fri 15:00
:00) Manly :20) Dee Why :40) Collaroy
:10) Manly :30) Dee Why :50) Collaroy
Fri 16:00
:00) Manly :20) Cremorne :40) St Leonards
:10) Manly :30) Cremorne :50) St Leonards
Fri 17:00
:00) Chatswood :20) Lane Cove Shops :40) Birkenhead Point
:10) Chatswood :30) Lane Cove Shops :50) Birkenhead Point
Fri 18:00
:00) Bondi Beach :20) Double Bay :40) Maroubra
:10) Bondi Beach :30) Rose Bay :50) Maroubra
Fri 19:00
:00) Kensignton :20) Surry Hills :40) Woolloomooloo
:10) Waverly :30) Surry Hills :50) Woolloomooloo
Fri 20:00
:00) Elizabeth Bay :20) CBD Hotspots :40) CBD Hotspots
:10) Elizabeth Bay :30) CBD Hotspots :50) CBD Hotspots
Fri 21:00
:00) CBD Hotspots :20) Elizabeth Bay :40) Paddington
:10) CBD Hotspots :30) Elizabeth Bay :50) Paddington
Fri 22:00
:00) CBD Hotspots :20) Central :40) Paddington
:10) CBD Hotspots :30) Central :50) Paddington
Fri 23:00
:00) CBD Hotspots :20) Paddington :40) Central
:10) CBD Hotspots :30) Paddington :50) Central

2020-09-18 12:57
Iconic System

08 Core Areas Saturday

Core Area for SATURDAY Time Zones

UPDATED Thursday 4 April 17:48 by @steve.baltzois

  1. Due to the coranvirus outbreak the 10 minute way after a CCRP has been dropped is no longer in place. It has been cancelled. At the completion of dropping off the CCRP and doing the normal checks at drop off, chauffeurs are to drive as per the policy of 04 Priority of Jobs and Vehicle Movement . As a reminder tht priority of jobs are (for more information click on the link)
    1. VIP Jobs
    2. HotSpots (coloured ares)
    3. Core Areas
    4. On Screen Events (click to see required timing)
    5. Opportunities nearby.

UPDATED Wed 9 October 2019 11:57am by @greg.paff

  1. If you have a VIP job or there are coloured busy areas on the job map follow the policy of Priority of jobs and vehicle movemen click here for Policy link. If not go to step 2.
  2. Drive minimum 250 metres and up to a maximum of 500m, from the dropoff location. This is important to avoid the CCRP feeling uncomfortable that you are stopped and waiting outside their dropoff location.
    1. If you are at or near the airport, drive away from the Priority pick up zone. This may mean you drove further than the maximum of 500m. This is permitted.
    2. If you are more than 150kms from the Sydney City GPO, skip the steps and follow from step 5.
  3. Find a safe and legally acceptable place to park the car.
    1. If your in the city, and cannot find a safe place to park, you can drive around the city roads, but preferred you find a safe location. Remember that No Parking and No Standing zones legally allows to you temporarily stop to pickup or drop off.
  4. Remain online while the @event.managers allocate new jobs to you in the area. If you want you can turn off the engine, not necessary or required.
  5. After 10 minutes of waiting for job allocation, if you do not receive a job allocation within the 10 minutes proceed to step 5. Do not stay waiting for longer than 10 minutes, but not less than 10 minutes.
  6. Drive to the next core area of the allocated timezone as written below.

The Core Areas are suggested suburbs and its surrounding area.

Chauffeurs should drive through the areas and change event 10 minutes.  Each number :10), :20), :30) refers to 10 minute blocks.  Do not stop in a core area or remain in the area for longer than 10 minutes.

Sydney CBD Hotspots (travelling in order of priority) include but not limited to the following specific points:

  • King Street Wharf
  • Century Tower on Pitt Street
  • Ivy Bar & Establishment (Cnr Bridge & George Street)
  • Pitt Street Mall South End (Cnr Pitt Street & King Street)
  • Pitt Street Mall North End / David Jones (Cnr Market St and Castlereagh Street)
  • World Square (Cnr Liverpool and Pitt Street)
  • Haymarket / Paddys Market
  • Central
  • Darling Harbour West End (Star Casino) Murray Street to Pirrama Road to Pyrmont Street
  • Darling Harbour East End (off Wheat Road)

If you receive a job that takes you out of a core location, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas..

If you receive a job in that core area, after you drop off, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas...

If your drop off takes you to another core area, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas

Day Time of Day Core Area Focus
Sat 00:00 to 04:00
:00) CBD Hotspots :20) Paddington :40) CBD Hotspots
:10) CBD Hotspots :30) Paddington :50) CBD Hotspots
Sat 05:00
:00) Paddington :20) CBD Hotspots :40) Botany
:10) Paddington :30) CBD Hotspots :50) Botany
Sat 06:00 to 07:00
:00) Coogee :20) Bondi Junction :40) Vaucluse
:10) Bronte :30) Bondi Beach :50) Double Bay
Sat 08:00 to 09:00
:00) Woollahra :20) Kensignton :40) Newtown
:10) Paddington :30) Bondi Beach :50) Glebe
Sat 10:00 to 11:00
:00) Bondi :20) Bondi Beach :40) Randwick
:10) Bondi Beach :30) Bondi Beach :50) Randwick
Sat 12:00
:00) Paddington :20) Manly :40) Manly
:10) Paddington :30) Manly :50) Manly
Sat 13:00
:00) Mosman :20) Dee Why :40) Collaroy
:10) Mosman :30) Dee Why :50) Collaroy
Sat 14:00
:00) Chatswood :20) Cremorne :40) Coogee
:10) Chatswood :30) Cremorne :50) Coogee
Sat 15:00
:00) Darling Point :20) Newtown :40) Glebe
:10) Darling Point :30) Newtown :50) Pyrmont
Sat 16:00
:00) Manly :20) Chatswood :40) Cremorne
:10) Manly :30) St Leonards :50) Mosman
Sat 17:00
:00) Bondi :20) Coogee :40) Randwick
:10) Bondi :30) Coogee :50) Randwick
Sat 18:00
:00) Woollahra :20) Glebe :40) Broadway
:10) Woollahra :30) Glebe :50) Broadway
Sat 19:00
:00) Newtown :20) Newtown :40) Manly
:10) Newtown :30) Bondi Beach :50) Lane Cove
Sat 20:00
:00) Elizabeth Bay :20) Glebe :40) Central
:10) Elizabeth Bay :30) Glebe :50) Central
Sat 21:00
:00) Botany :20) Newtown :40) Bondi Beach
:10) Botany :30) Bondi Beach :50) Rose Bay
Sat 22:00 to 23:00
:00) CBD Hotspots :20) CBD Hotspots :40) CBD Hotspots
:10) CBD Hotspots :30) CBD Hotspots :50) CBD Hotspots

2020-09-18 13:00
Greg Paff

Chauffeur Communications codes to use in Slack Comms

Updated 11 September 2020 15:53 by @greg.paff 

  1. Added new chauffeur communication codes for going On and Off on the Auto Job Allocation Function.  To view the codes click here.  Refer to the FAQ "How the Auto Chauffeur Job Allocation of Chauffeur Jobs to Chauffeur Job APP works" for more information on the use of the codes

Updated 23 May 2020 08:46 by @steve.baltzois

  1. Updated the chauffeur code for VIPs for proceeding and drop off by entering a location after the VP (proceeding) or VD (drop off). For example if you are on a VIP job and you are proceeding with the VIP to Fox Studios, then you woud enter "VP Fox Studios Moorepark". When you arrive at the drop off location you would then enter "VD Fox studios Moorepark". If you had multiple proceedings and multiple dropoffs you would repeat this procedure for each proceeding and each drop off.
  2. Only use the AS Directed "VJAD" when the VIP has you going to many places where the VIP has not provided us in the VIP Job List. In essence when the VIP simply wants to do as they decide, when they decide without at actual job list that has been planned and informed to event managers.

Updated 16 May 2020 23:35 by @greg.paff

  1. Added the explanation the Split Break Time offer option in this policy. To understand what this break policy is click here.

Updated 1 May 2020 by @steve.baltzois

  1. Added new chauffeur job code for Hourly Service being offered to Tier 1, 2 and 3 CCRPs. Refer to FAQ policy on hourly chauffeur service.

Updated 21 July 2019 by @steve.baltzois

  1. THe test of the codes have come in and we will be changing the followimg codes to make it easier for all chauffeurs and you dont’t have to take your eyes off thye road. To make it simple these codes will be changed from Monday July 22, 2019. Thank you to everyone for your suggestions. (you do not need to use caps when entering the codes)
    1. PD code for proceeding to destination will no longer be used and will be replaced with PP. PP will stand for Pax Picked-up and proceeding.
    2. DP code arrived at destination or dropped off CCRP at destination will no longer be used and will be replaced with DD. DD will stand for Dropped pax at Destination. (you still need to use UPF when completing an Uber Pool Job).

Updated 17 July 2019 by @steve.gilmore and approved by Executive Management Team.

  1. Uber has updated their Tier levels and as a result we have had to update our system to comply with UBER. Here are the changes to the codes we will use from 12:01am Thursday July 18, 2019. (you do not need to use caps when entering the codes)
    1. jr code will no longer be used. instead it will be replaced with tier specific codes of:
      1. JX= Uber X job received.
      2. JP= Uber Pool job received
      3. JC= Uber Comfort or Uber Select job received
      4. JL= Uber Luxury or Uber Premium job received
      5. JI = Iconic Chauffeur job reveived. Only for Tier 4 CCRPs
    2. When on an Uber Pool job,
      1. and an additional CCRP is added, you will need to use code UPX. UPX = Uber Pool Extra PAX picked up.
      2. and you have dropped off the extra CCRP but are still on the job with other UBER POOL CCRP in the vehicle you will need to use the code UPD. UPD = Uber pool Extra CCRP dropped still on the job with other CCRP
      3. and you have dropped off all CCRP on the Uber Pool Job, then use the code UPF. UPF = Uber Pool Job finished and completed.

Chauffeur Communications codes to use in Slack Comms with office staff/contractors/the boss and the events team.

All vehicles are fitted with an advanced Communication System directly from the Smart Phone called Slack Communications.

The company follows a very stringent trail of documentation and nearly 99% of all related issues needs to be documented and communicated by way of electronic historical trails (paper trails). The following situations and communications should occurs as follows:

In the COMMS code to use, where it says OR, it means you can use one OR the other code. Codes are 2 or 3 letters that create command logs. Remember to enter the comms codes shown below to ensure that you have correclty logged.

You do not need to use CAPS when entering the codes.

Description

COMMS Code to Use

Method of Communication

Starting Shift and Logging on

ss

Slack Comms

Finished Shift and Logging off

es

Slack Comms

     

COMMUNICATION CODES for all UBER Chauffeur related jobs.

   

Uber X Job received (each time you receive a job)

JX

Slack Comms

Uber Comfort or Uber Select Job received (each time you receive a job)

JC

Slack Comms

Uber Pool Job received (each time you receive a job)

JP

Slack Comms

Uber Luxury Job received (each time you receive a job)

JL

Slack Comms

Iconic Tier 4 Chauffeur Job received (each time you receive a job)

JI

Slack Comms

Iconic Hourly T1-3 Chauffeur Job received (each time you receive a job)

JH

Slack Comms

When you arrive at location

av

Slack Comms

The moment the CCRP has entered the vehicle, you have SNIFF and are about to proceed on the job.
PP will stand for PAX Picked-up and proceeding

PP

Slack Comms

Uber Pool - picking up extra CCRP

UPX

Slack Comms

Uber Pool - dropped off extra CCRP but still
have other CCRPs in vehicle

UPD

Slack Comms

Uber Pool - When finished/completed an Uber Pool Job and all CCRPs have been dropped off
Only use when completing an UBER Pool job.
All other chauffeur jobs that are finished use the code below.

UPF

Slack Comms

Finished / Completed CHAUFFEUR JOB (except for Uber Pool) and CCRP has exited vehicle and you have dropped the client off at the final destination
DD will stand for Dropped pax at Destination

DD

Slack Comms

     
     
VIP JOB COMMUNICATION CODES    

VIP JOB Confirming job received

vc

Slack Comms +
Press YES on work calendar job.

VIP JOB on route to pick up location

vr

Slack Comms

VIP JOB Arrived at pick up location

va

Slack Comms

VIP JOB Proceeding
(use whenever you are travelling in the vehicle with the CCRP, after they have exited the vehicle and then returned).

vp + location
eg: VP Fox Studios Moorepark

Slack Comms

VIP JOB Arrived at Drop off Location

vd + location
eg: VD Fox Studios Moorepark

Slack Comms

VIP JOB Waiting in car at Location

vwl

Slack Comms

VIP JOB As Directed
(use whenever you have exited the vehicle with the CCRP and are physically with the CCRP assisting them).

vjad

Slack Comms

VIP JOB Completed – forwarding job details

vipc

Slack Comms +
Email event.managers@iconic.productions confirmation of all completed details. Refer to Policy on how to complete VIP job by clicking here.

OTHER COMMUNICATION CODES to use.

 

 

Auto Job Allocation Function is OFF
* use 2 hours before your VIP job *

AJOFF

Slack Comms

Auto Job Allocation Function is ON
* use when you completed your VIP job and are back online on the Job APP and ready for Tier 1-3 jobs to inform the event managers *

AJON

Slack Comms

Need a rest break

rb

Slack Comms

Need a toilet break

tb

Slack Comms

Need a stretch break

sb

Slack Comms

Returning from rest / toilet / stretch break

rfb

Slack Comms

Split Break option for a full 2 hours.

SBT2 @eventmanagers

Slack Comms

Split Break option for a full 4 hours

SBT4 @eventmanagers

Slack Comms

Split Break finished / ended
* use for the 2 or 4 hour break option

SBTEND @eventmanagers

Slack Comms

Going to fill up car with fuel

fs

Slack Comms

Finished filling up the car with fuel and proceeding again

fse

Slack Comms

Going Offline - for any reason (need to explain reason)

ofl

Slack Comms

Going back Online, after going Offline

onl

Slack Comms

Getting out of car / leaving car (for reason that is not job related)

lc

Slack Comms

Returning to car from getting out or leaving it

crt

Slack Comms

Delay in going back online (explain why)

dll

Slack Comms

Need Car Wash / Getting Car Wash

cw

Slack Comms

Car Wash Finished and proceeding

cwe

Slack Comms

Going on break

brk

Slack Comms

Returning from break

rtb

Slack Comms

Customer has International Number to call and confirm

int

Slack Comms

Need to charge client cleaning fee as client left vehicle messy / vomited

clf

Slack Comms or Email

Used Toll with PAX in vehicle.
This needs to be informed immediately after dropping off the PAX.

utp

Slack Comms

Problem with drop off destination address or location

pdal @eventmanagers

Slack Comms

Still Waiting for customer at 30 mins mark

w30

Slack Commsor Call Steve B

Empty and waiting proceeding to next core area.
To be used when you have stopped and waited in core area for 30 minutes

ewp

Slack Comms

Cannot find customer

cnf

Slack Comms

Job details changed by customer (eg multiple drop offs / different destination address)

jdc

Slack Comms

Customer cancelling job

cnl

Email or Slack Comms

Issue with Credit Card

 

Call office for Accounts Dept or Steve B

Customer unhappy

 

Call Steve B

Did not “Slide to Begin Trip” for charges to apply at entering the vehicle with the client
Needs to be done immediately after dropping off PAX.

dns

Slack Comms

System Network Area

 

Slack to Support Team

Mobile Phone Drop Outs / No Charge

 

Steve B

Passwords / Phone Passcode / System Code

 

Steve B

Waiting to long for reply from Events Team

 

Call Steve B first, then office number

Unsure of how to use Comms System / Comm System not working

 

Call Steve B first.

     
     

 

The #Chauffer-Event-Jobs channel has 1 @eventmanager rostered every 8 hours to monitor the channel and allocate jobs to drivers. The @eventmanager rostered is responsible for all Chauffeurs across the Company’s offices and countries. This means that communication to the @eventmanager needs to be done in an orderly manner to ensure that communication between chauffeurs and the rostered event manager is quick and efficient. When communicating on the #Chauffer-Event-Jobs channel all chauffeurs need to minimize the amount of the time writing on SLACK and how they communicate with the @eventmanagers.

  1. All codes must be entered instantly and immediately without delay. This is to ensure that the rostered staff are able to match jobs to charges and tracking for the safety and security of all Iconic Chauffeurs.

  2. All codes must be entered accurately to ensure the system records all jobs and tracking accurately.

  3. All codes must be entered without the use of the @ tag system. AT NO POINT IS A CODE to be used with the @ tag. The exception to this is when a chauffeur used the break codes or the offline or online codes.

  4. When a Chauffeur needs to talk or communicate with the rostered event manager, or supervsior or provide additional information regarding a job, issue, or matter and needs to talk on the #Chauffer-Event-Jobs channel the chauffeur is only use @eventmanagers for all communication, conversations, replies. This allows the rostered event manager to reply to all communcations coming in from all Chauffeurs on all the lines, but also ensures that if the rostered event manager is busy or unable to reply in due time, that a supervisor, @steve.baltzois or another event manager can be alerted to reply to the chauffeur in a reasonable amount of time.

  5. While at times on the #Chauffer-Event-Jobs channel the name of the rostered event manager will display to allow you to know who is talking. Where you need to reply on the the #Chauffer-Event-Jobs channel do not reply to that specific person. This reduces the ability for other supervisors or event managers to assist if the channel is busy with other communications. The name of the event manager is only for Chauffeurs to see who is communicating. To ensure that Chauffeurs are focussed on the work and not who to speak to directly all communication, forwards, replies, conversations must always and only be the group tag of @eventmanagers.

  6. At times the system or the event manager may not always display the name of the person speaking, especially during busy times. This is used when event managers use the group account of @eventmanagers to reply to provide information back to the Chauffeur.

Company Contact telephone numbers and emails.

  • Customer telephone number / National Phone Number for Customers: 1300 860 074

  • Office Number for Event Management (do not give this number out to any customers - it is only to be use for internal staff calls): 02 8916-6224

  • Events Team Desktop Mobile Message System (office mobile - we will not answer calls to this mobile number - so don't call it please): 0488 863 175

  • Email address to Events Team: event.managers@iconicperformances.com.au ; event.managers@iconic.productions

  • Company Fax Number: 02 8221-9625


Questions Asked and Answered:

  1. David Phillip | 20-Sep-2020 04:01 | 
    Question for: "Iconic Tier 4 Chauffeur Job received code listed is: "J I" is that a capitol "i?"
    1. answered by @greg.paff 21-Sep-2020 13:13
      1. No. It is a L "l" for Job Luxury.  J = Job and L or l = luxury

2020-10-31 08:40
Steve baltzois

Main telephone numbers, contact details of Iconic Productions World Wide

To ensure that the right department and staff member assists you check the correct details before using to ensure the appropriate department/person is reached.

Please note: Some numbers are for internal purposes only and should not be given to customers. See below for contact phone number permissions.
Please note: The numbers below will be displayed based on your region and department. Internal numbers can only be viewed by staff within their selected group region.

(Iconic Productions & Iconic Performances Company Email Address Details: viewable by Australia/Asian Team only)

Please note: All staff have an assigned email address, however your company email address is used for login and server details ONLY and should NOT EVER be given out to customers, clients or people outside the company. Group Emails are created to ensure that all sales, customer enquiries, general enquiries, bookings, event management are quickly actioned and replied to by a staff member. Group emails ensure this, as staff may be on holidays, offline, not working or sick and we do not want any of our customers / clients or contactable people to wait around.

Staff
should only communicate to one another internally by the Slack Communications Server first or by phone if urgent.

Description

Phone Number / Transfer to

Email

Name to Send to

Important Notes

Global and National Phone Number
Administration Team (global)

1300 860 074

Allowable to all customers / staff / enquiries - global.

admin@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Group Account (no specific owner)

Number will redirect to specific Office
based on customers caller ID area code

Sydney Reception / Administration Team

+61 2 8916 6224

Only for Australia Customers / sales / general enquiries

reception_sydney@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Group Account (no specific owner)

 

Sales Team

+61 2 8097 2416

Internal number only for staff only

sales.team@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.

Group Account (no specific owner)  

Event Management Customer Support
(Australia & Asia)

+61 2 8916 6224

Only for Australia & Asia Customers
who have pre-booked events or orders

event.managers@iconicperformances.com.au

Allowable to all customers / staff / enquiries
Australia and Asia.
Group Account (no specific owner) Only transfer if customer has pre-booked event or order

Event Management Team (Internal use Only)
(Australia & Asia)

+61 2 8097 2411

Internal number only for staff only

event.managers@iconicperformances.com.au

Allowable to all customers / staff / enquiries
Australia and Asia.
Group Account (no specific owner)  

Event Management Team
(USA & Canada)

Transfer to USA Reception

+1 213 814 3499

event.managers@iconic.productions

Allowable to all customers / staff / enquiries.
Prefer for USA, Canada & United Kingdom Customers

Group Account (no specific owner)

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (USA & Canada Customers)
Number will redirect to specific Office based on customers caller ID area code

Event Management Team
(United Kingdom)

Transfer to UK  Reception

+44 20 8 144 8221

event.managers@iconic.productions

Allowable to all customers / staff / enquiries.
Prefer for United Kingdom Customers

Group Account (no specific owner)

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (United Kingdom Customers)
Number will redirect to specific Office based on customers caller ID area code

Accounts Department (for Australia & Asia Only)

+61 2 8005 6682

Only for Australian & Asian Customers who
have pre-booked orders or events
Best to give National Number for easy call transfer.

accounts@iconicperformances.com.au Group Account (no specific owner)  
Accounts Department
(Upset Customer with accounts enquiry)

+61 2 8005 6682

Only for Australian & Asian Customers who are upset
with accounts enquiry

peter@iconicperformances.com.au

Internal email only for staff only.
*** Make sure you create an Activity for Peter to action
Peter Murphy Internal email only for staff only.
*** Make sure you create an Activity for Peter to action

Technical Support (online Booking)
*** Customer ONLY

+61 2 8011 3785

Internal number only for staff only.

Go to or click on
https://www.iconicperformances.com.au/contact.php

1) Click on Report Technical Support
2) Complete Technical Support Form
3) Click Next
4) Enter CAPTCHA code
5) Click on Submit

Raj Kumar
(manager)
Group Account

Allowable to all customers / staff / enquiries - global.
Best to do this for customer, but you are allowed to
provide them with instructions as mentioned.

Web and Technical Support (Level 1)
*** Staff

+61 2 9558 8322

Internal number only for staff only.

support@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Lei Bao  

Technical Support (Level 2 or ERM Support)
*** Staff Only

+61 2 8011 3785

Internal number only for staff only.

support@iconic.productions

Internal email only for staff only.
Level 2 Support Team
Managed by Raj Kumar
 

Web / Tech Software Developers

+61 2 8011 3947

Internal number only for staff only.

 Use Slack to communicate  

 

Technical Support (Level 3 - )
*** Emergency / Urgent ONLY

+61 2 8005 5799

Internal number only for staff only.

Internal email only for staff only. Raj Kumar

This is direct contact details and
should only be used if no other numbers
are able to be reached.

Australian Sydney Office Fax Number

+61 2 8221 9625

To all customers / sales / general enquiries

   

 

         

USA Reception and Main Switch Board

+1 213 814 3499

   

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (USA & Canada Customers)
Number will redirect to specific Office based on customers caller ID area code

United Kingdom Reception and Main Switch Board

+44 20 8 144 8221

   

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (United Kingdom Customers)
Number will redirect to specific Office based on customers caller ID area code

         

DrumStory Media / News

 

dsymedia@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.

Group Account (no specific owner)

 
         

Production Team (Cinematographer / Editor)

 

eli@iconicperformances.com.au

Internal email only for staff only.

Eli W

 

Production Team
(Australia and Asia)

 

production-team@iconic.productions

Internal email only for staff only.

Group Account (no specific owner)

 
         

Senior Producer / Logistics

 

con@iconicperformances.com.au

Internal email only for staff only.

Con Vourliotis

 
         

 

 

(Iconic Productions & Iconic Performances Company Address Details: ng>viewable by Australia/Asian Team only)

Description

Address

Permissions / Allowed to give out

Iconic Performances & Iconic Productions
Head Office / Postal Address
for Australia & Asian Customers)

Level 36, Gateway
1 Macquarie Place
Circular Quay, NSW, 2000
Australia

Allowable to all customers / staff / enquiries - global.
Prefer for Australia & Asian Customers

Iconic Performances & Iconic Productions
Head Office / Postal Address
for USA & Canada Customers)

601 South Figueroa Street
Suite 4050
Los Angeles CA 90017
United States of America

Allowable to all customers / staff / enquiries - global.
Prefer for USA & Canada Customers

Iconic Performances & Iconic Productions
Head Office / Postal Address
for United Kingdom Customers)

Level 17, Dashwood House
69 Old Broad Street
London EC2M 1QS
United Kingdom

Allowable to all customers / staff / enquiries - global.
PPrefePPrefer for United Kingdom Customers

 

 

2019-04-12 06:55
Steve Baltzois

When do I have to be logged into Slack Communications?

SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY:

All Communication between Staff is to be done through SLACK COMMUNICATIONS.
To access the Slack Communications you will be required to download the program on your computer. This would have been provided to you on your registration.

SLACK Communications is a program that helps all staff talk quickly and instantly without cost of phone call or cost of text message. All staff must use this to communicate on Iconic Server and Staff. Staff should not hold a phone line up by calling another staff member. Use slack to speak with staff internally.

Staff will not respond to emails sent to staff who are working with Iconic. USE SLACK to communicate with all staff of Iconic if you are an employee or contractor to the company.

To access the Slack Communications your details would have been provided to you through the initial email registration.

 

When should you be logged into SLACK to COMMUNICATE AND USE SLACK COMMUNICATIONS.

Here is a list of times that all staff and contractors are required to be logged into SLACK Communications and be readily available.

  1. At the start of your rostered call time / shift.

  2. During your rostered working hours.  For example.  If you are rostered to work from 9:00am to 5:00pm then from 9:00am to 5:00pm you are to be logged into SLACK and have slack active on your mobile device, ipad, tablet, laptop or work computer.

  3. During your rostered drive times.  For example, if you are driving and it is on company time, then you are required to be logged in on slack to receive notifications.  You are not required to reply instantly on SLACK while driving as this is a driving offence and we do not encourage travelling and texting, however if you have hands free and this is legal in the area you are driving you may reply using hands free on SLACK to all communication.

  4. When on stage / on an event / performing / acting / in the green room / back stage.  While you are on an event, you should have your device on and logged into SLACK AND on MUTE to be able to receive and if possible communicate back on SLACK.  Remember that when on an event that is in performance, your device should be on MUTE, but it should not be logged off.

  5. At all times you are working company hours.

  6. At all rehearsals and production meetings.

 

YOU ARE NOT REQUIRED TO BE LOGGED INTO SLACK on your days off or outside your rostered call times.  However do remember that it is a requirement that you reguarly check your SLACK at least once every 2 days if you have days rostered off or are not working for a few days or weeks on roster.


Questions Asked and Answered:

  1. David Phillip | 28-Jun-2020 01:40 |
    Question: If I am rostered on a shift from 9.00am to 5.00pm am I required to remain logged into slack during my rostered breaks as well?
    1. answered by @steve.baltzois 30-Jun-2020 12:33
      1. The answer is yes.  When you are on a rostered day access to slack must be on for the entire period of your rostered shift.  While you do not have to reply to a message to a break, your slack should be active and online.

2016-09-15 15:09
Matthew Walker

Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log

Updated 21 May 2022 13:01 by @steve.baltzois  

  1. We now have a new and updated system for the Vehicle Travel and Expense Log that should hopefully make things smoother and easier to use when completing your Vehicle Travel Log.  From this date forward please start using the following procedures to do your vehicle travel and expense logs.

2022 CURRENT INSTRUCTIONS OF:
Completing the Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log follow these procedures.

  1. Click on this link to access the new iTracker Iconic Vehicle Travel Logbook https://form.jotform.co/iconic_productions/itracker-vehicle-logbook
  2. IMPORTANT: You are now required to log into the Iconic Vehicle Travel Form using your work email address.
    1. All drivers will now be required to log in for security purposes to use the Travel Log Form. 

  3. Read and follow the information on the vehicle log.
  4. In the field labelled Name of Allocated Driver, enter your actual name.

  5. In the field labelled Email Address: , enter your work email address.  This would end in @iconic.productions or @iconicperformances.com.au or @worldsplayground.com or @drumstory.com or other Iconic work email addresses.

  6. In the field labelled Date of Travel, enter the actual date of travel.  This is always the today date.  You are not allowed to enter a vehicle log for a past date or future date.

  7. Select the STATUS of the LogBook Entry.
    1. If you select Status "STARTED" proceed to Step 8 (click on link to return to step).
    2. If you select Status "FINISHED" go to Step 17 (click on link to return to step).
      1. EXPLANATION OF STATUS OF LOGBOOK ENTRY:

        1. The status term "STARTED" means you are starting to use the vehicle for the duration of your work for the first time since you logged off last. This is to be used at the beginning of every new day's work where you have finished your log of the vehicle and starting a new one, or when you have swapped vehicles or started to drive in another vehicle since your last finished vehicle log.

        2. The status term "FINISHED' means you have stopped using the vehicle for the day's or shift's work, have securely and safely parked the vehicle and have exited the vehicle. You should not use this status when travelling between locations. Only when you have finished using the vehicle completely.

  8. If displayed, in the field labelled In the last 30 days, have you provided us with your current Driver's License?  , select the option that answers your questions, and if required complete any further fields or questions about your Driver's License.

  9. Press the button labelled Next >>>. 

  10. In the field labelled Details of the Vehicle you are driving, enter the details specific to the vehicle you are about to use and drive.  This is checked with call sheets. Please do not take the wrong vehicle or put in the wrong details.  It sends an alert and the police may be notified.

  11. Read any related information regarding Vehicle Incidents, Maintenance, or Accident Reporting.

  12. In the field labelled Have you done a vehicle Inspection Check? , select the appropriate answer.

  13. If displayed based on your selection, a field labelled VEHICLE INSPECTION CHECKS. Have you done a vehicle Inspection Check? Complete the details listed below.  , complete all required fields.
    1. Vehicle Reporting will now only be required on the Vehicle Travel Log, not on SLACK. If you are reporting a vehicle incident while doing your Vehicle Safety Check, you MUST REPORT IT at the time of the Vehicle Safety Check. Not later.
      1. If you have been involved in an accident you will need to complete the accident report form Refer to the FAQ and Company Policy of a Vehicle Accident. Click on this link for the Vehicle and Property Accident form.
        The form should be completed within the first 1 hour of the accident and should not be done overnight or the next day.
        Being involved in an accident can be a very traumatic experience. If you are involved in a vehicle accident it is imperative that you follow all the directions mentioned and if you are injured then.
        1. Stay calm and contact your Emergency Department Phone (Australia is 000 / USA is 911 / UK is 999)
        2. Contact your Supervisor and inform them of the accident.

  14. If displayed based on your selection, a field labelled Is there, anyone, with you and the vehicle at this point? , answer the questions and complete any follow-up fields about the names of others depending on what you selected.
    1. When completing your Vehicle Travel Log Details if you are travelling with other persons in the vehicle ...
      1. you will be required to take a photo of the person in the vehicle and upload it at the time.
      2. You will be required to enter their names to match the photo.
      3. Only authorized persons are to travel in the vehicle.

  15. If displayed based on your selection, a field labelled Log Fuel Details >>, complete the Fuel Details. Receipts for Fuel must be attached to the vehicle Travel Log. The receipts then must be dropped off at the office or posted with the reply paid labels on an envelope.

  16. You are now allowed to start using your iTracker LogBook.  You the following steps for each travel you do that occurs between your start and finish logbook entry.
    1. Open the specific iTracker URL that you were issued. If you do not have one, you will need to contact the authorised personnel at Iconic Productions to obtain your unique iTracker au Code.

    2. Press on the button with the Tick/Check Mark.

    3. At the bottom left corner, press the + button.
      1. In the Name field, type the purpose of the trip.  You may write (as examples) or you can be more specific.
        • Drive to Venue,
        • Drive to Accommodation,
        • Drive to Storage,
        • Return Drive to Base,
        • Production Run,
        • Chauffeur Drive

      2. In the Object field, select the vehicle you are to drive. 
        1. If the vehicle is a rental vehicle, select the rental vehicle option and enter the start and finish kilometers in the Description field.

      3. In the Priority field, leave this option as low.
        1. Only use normal if requested.
        2. Only use high if the travel is a VIP or an Urgent Travel.

      4. In the Status field, select in progress.
        1. Only use New if you are setting a driving route for a driver before they start their shift.
        2. Only use Completed when you have completed your travel trip and reached the destination as input.
        3. Only use Failed when your travel trip did not reach the set destination because of an incident, maintenance or accident or any other reason you failed to reach the destination as input.

      5. In the Description field, type whatever extra detailed description that required. The description field is all required or more detailed notes of the description of the reason or purpose of travel or any notes that may have occurred at the start, during or at the completion of this specific travel trip. It can include the start or finished kilometers as a backup.

      6. In the Start Address field, enter the address the travel trip is starting from or you can click on the PIN icon, find your address and using the crosshair click on the location you are at and the system will automatically enter the address for you.  All you need to do is check the AUTO written address is correct as located by the iTracker Program.
        1. Check the From and To date is the correct date (ie: the actual date you are about to start travelling).
        2. You do not need to enter the From Time and To Time for your Start Address.  Unless you have a specific travel trip and it must be between two specific times.

      7. In the Destination Address field, enter the address where the travel trip is going to stop or you can click on the PIN icon, find the destination address and using the crosshair click on the location you are at and the system will automatically enter the address for you.  All you need to do is check the AUTO written address is correct as located by the iTracker Program.  You must enter the Destination address.  This cannot be left blank on the entry.  It can be changed/edited later if required.  
        1. Check the From and To date in the destination is the correct date (ie: the actual date you are expected to reach the destination).
        2. You do not need to enter the From Time and To Time for your Destination.  Unless you have a specific travel trip and it must be completed between two specific times.

      8. Press SAVE.  And commence your travels.

      9. When you have reached the specific destination as per your travel, in your iTracker
        1. Click on the Tick/Checkbox,
        2. Click on the pencil icon (edit feature) of the specific trip you reached its destination.
        3. Change the Status to Completed.
        4. Make any additional notes in the description (if applicable)
        5. Press SAVE.
        6. Continue to repeat steps from 16.1 (click on link to return to step 16.1) until you have completed your day's work or shift work worth of travelling in the specific vehicle.  At this point move to Step 17.

  17. When you have finished all your travels and trips for the day or your shift follow the Status "FINISHED" procedure.
    1. Click on this link to access the new iTracker Iconic Vehicle Travel Logbook https://form.jotform.co/iconic_productions/itracker-vehicle-logbook

    2. Read and follow the information on the vehicle log.

    3. In the field labelled Name of Allocated Driver, enter your actual name.

    4. In the field labelled Email Address: , enter your work email address.  This would end in @iconic.productions or @iconicperformances.com.au or @worldsplayground.com or @drumstory.com or other Iconic work email addresses.

    5. In the field labelled Date of Travel, enter the actual date of travel.  This is always the today date.  You are not allowed to enter a vehicle log for a past date or future date.

    6. Select the STATUS of the LogBook Entry as "FINISHED".

    7. Complete the related fields.

    8. Complete your end of day Vehicle Inspection.

    9. Complete your Fuel/Expenses (if applicable).

    10. Complete your Driver Verification Details

    11. Press to Submit your Vehicle Logbook to the iTracker Iconic Servers and

  18. Your Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log is completed for another day.

Things to be aware of:

The Vehicle Travel and Expense Form/Log must be completed each day a vehicle is being used and must be completed by the Driver. Where driver's change, a new log must be started for the new driver. Only one driver's name must be written and signed on each log sheet.

The Driver is responsible to ensure that all receipts are dropped off at the head office or at the studios or posted using the reply paid labels which can be found at stationary at Iconic Warehouse. Faxing of receipts and/or scanning is not acceptable with the Travel Log. Head Office is:

  • Iconic Performances Pty Limited
    Level 36, Gateway
    1 Macquarie Place
    Sydney NSW 2000

Updated 23 September 2020 16:01 by @Reception Staff at Iconic Productions Sydney - Holly on behalf of the Accounts Dept & Exec Management Team 

  1. New policy in place about the purchase of fuel and what petrol station to purchase from.  Refer to the company Memo and Newsletter dated 23-Sep-2020 15:42. Click here to read ...

 Updated 28 July 2020 23:15 by @Reception Staff at Iconic Productions Sydney - Faith 

  1. The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended today and the company has a new large Warehouse/Studios at
    • Iconic Productions Warehouse & Studios
      Unit 13 / 94 Bryant Street
      Padstow NSW 2211
      Australia
    • Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.
  2. Ignore all references to 93 Wardell Road Earlwood.  They have been removed.
  3. Updated the references of what to do with receipts and where to park the cars at the warehouse.

  UPDATED 12 June 2020 at 12:39pm by @nikolas harrington  :

  1. Created a FAQ if a wrong email or unauthorised email is used to access, complete or edit a Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log.  Click here to view the FAQ.

  UPDATED 24 May 2020 at 11:37am by @beau.sherman  :

  1. Updated the procedure and the form on starting and completing your vehicle Travel and Expense Log or Travel Log or Vehicle Log.  For the updated procedures click here.
  2. This new procedure and the new updated form will be available to be used by all drivers on Monday 25 May, 2020 at 2:00am UTC.
  3. All drivers will now be required to log in for security purposes to use the Travel Log Form.  When you access the form click on Connect with Google Button that is connected to Iconic's G-Suite Server for security.  Log in using your workers email address and your worker's email address password.
  4. You will no longer require to make a session.  There will be one form that will allow you to save all your details as you go through them.  It is highly recommended your read the new procedures below by clicking here.

UPDATED REVISION 1.50 03/Sep/2019. Updated by Kelvin Lee 

  • Added date field for Vehicle Inspection
  • Added date field for Travel Details for event travel item listed.

UPDATED REVISION 1.40 03/16/2019 13:33. Updated by Steve Baltzois

  • When you answer the question of the vehicle safety check on the vehicle log, ensure that you have completed a thorough vehicle safety inspection check. This includes that you have CHECKED the following, but is not limited to the list below (for more detailed information on how to complete a safety checklist, use, care and drive the way to drive company or rental vehicles, IVECO Large Van, Heavy Vehicles click here):
    1. Side and rear-view mirrors for damage; adjust if necessary
    2. The windshield, rear and side windows are clean, not cracked or chipped (larger than a 5 cent piece) and offer good visibility.
    3. All Doors close securely.
    4. RIMS (no dents in flanges, no loose lugs, rust trails or racks in rim).
    5. TYRES (min 1.5mm tread depth, cuts/damages, no rocks in Dually, correct inflation)
    6. Spare wheel.
    7. Wheel nuts - all present and undamaged
    8. VEHICLE MEASUREMENTS - checks & knows height and length of vehicle in case of low bridges or narrow lanes.
    9. VEHICLE POSTURE - not leaning to one side.
    10. Under vehicle for Fluid leaks/levels
    11. Air Leaks and Air Tanks (if available)
    12. Couplings (if towing)
    13. Load security (if applicable)
    14. Loose/missing/broken fittings
    15. Registration
    16. Lights & Indicators.
    17. All vehicle body parts and panels for dents, loose items or damages.
    18. Type of Fuel permitted for vehicle (if the vehicle requires refuelling)
    19. All loaded objects are secured and cannot move easily.
    20. All objects larger than 15cm in square cm is not in the Driving / Passenger Cabin area.
    21. All bags are under seats in cabin area and secured.
    22. Brakes and park/hand/trailer brake are worked, by doing small 30cm roll and brake test.
    23. Seatbelts and seatbelt couple locks.
    24. All operational buttons in the interior of the vehicle are functional and safe, which may include:
      1. radio and auxiliary buttons
      2. air-conditioning / climate control
      3. power windows
      4. door locks
      5. odometer and odometer illumination lights
      6. electric seats or the manual seat levers
      7. windshield wipers and the buttons/levers
      8. USB cables for GPS or cell/mobile phone charging
      9. interior door, reading or ceiling lights
      10. Dashcam (if available) - does it start when the engine starts and stay on for 30 seconds with a recording mark
    25. ONLY required if driving a VAN, TRUCK OR SEMI-TRAILER)
      1. Before loading vehicle, vehicle engine is off, park brake is activated and gear is in 1 or R or Park.
      2. Knows how to do a truckie's hitch
      3. Load binders (ratchets)
      4. Winches and straps for proper use.
      5. Uses chocks if required.
      6. Lowers landing gears (if applicable)
      7. Loads vehicle with heavy items at bottom
      8. Loads vehicle with heavy items on main axle
      9. Loads items in vehicle to be balanced does not have objects all on one side.
      10. Loads items with non-heavy objects on top of heavier items.
      11. Loads items and secures loose items with straps securely and not loose.
      12. Loads objects on wheels flat and secures/locks wheels for object to be secured and not able to roll on wheels.
      13. Places trolley safely standing and secured or lying on heavy objects.
      14. Leaves 10-15 cm from exit doors to objects.
      15. Places cushion or safety sponge between windows and loaded objects.

UPDATED REVISION 1.30 09/11/2017 15:56

  • This update has been from the Executive Producer of the Company (Steve Baltzois)
  • The van in particular the IVECO CH47NE have had numerous accidents and damages to the body and mirror in the last few months that I am concerned as to the handling and care of the company vehicle. Again i repeat this mostly in reference to the IVECO CH47NE. The van is like a tool or prop used in a Production. It is the property of Iconic is required to do the assigned work. With the numerous accidents we, being ICONIC are starting to present out vans in the most horrible appearance as if we are a cheap backstreet business. This I do not like. Damage to a vehicle is like wearing poorly torn business shirts or having a bad appearance. It affects the look of the brand and company and we should be taking care of how our props are looking. We are an ICONIC company and these constant hits and damages to the vehicles are making the company look horrible and not of the standard. This is is very concerning as it affects the ICONIC brand and how we look to the outside patrons and customers.

    Because of this constant damages from this point forward all staff and contractors are now required to do a vehicle check on these occasions.
    1. At the beginning of the start of their shift
    2. Every 3-4 Hours during their shift
    3. At the end of their shift (before you sign off the travel log.

  • If any incident is found it is to be recorded like normal on the Travel Log and also I want @alex.rozen and myself to be immediately informed of each and every incident as instantly as you seen. It must be recorded on the travel log as well.

  • If any staff or contractor has found to have more than 3 incidents in a 12 month period, their contract or employment will be terminated immediately.

  • The treatment and care of ICONIC property and how it affects the ICONIC brand appearance is being affected and this has to be reduced back to 0. Since 2001 we have had only 3 reported accidents where none of them were our fault, and this needs to continue.

UPDATED REVISION 1.20 01/10/2017 21:47

  • Driver's License's will not need to be uploaded each time a new Vehicle Travel Log Session has been started.
    • A New additional question has been added on part 1 of the Main form, asking for validation of Driver's License. Staff/Contractors who have already uploaded a current driver's license in the last 30 days that is not expired or suspended, will no longer be required to upload a Driver's License.
    • The expiry date of the Driver's license will only be required to confirm validation of the driver's license for staff/contractors who have already uploaded a driver's license in the last 30 days.
  • The form log has been updated to be more mobile user friendly, without the need for desktop versions on mobile phones.

UPDATED REVISION 1.19 26/9/2017 16:08

  • Steve B has requested the following update due to overgrowing concern of unreported damages to vehicles.
  • All vehicle use must now as of today 26/9/17 have a vehicle log started on each shift and completed at each shift end.
  • Production Run jobs:-
    • do not have to write each pickup and drop off delivery, but do need to write any breaks or fuel stops.
    • do have check the vehicle after each pick up and drop off.
    • are to continue using Route Tracker. The route tracker must be online and logged in from the start of each persons shift and remain on until the vehicle is returned back to its end location, either Iconic Warehouse in Padstow or back to the rental company.

 


Questions Asked and Answered:

  1. David Phillip | 27-May-2020 03:21 |
    Question: How does one effectively inspect inspect "Air Leaks and Air Tanks?'
    1. answered by @steve.baltzois 29-May-2020 11:13
      1. Air Leaks and Air tanks are used in semi-trailers and if you were an authorised and legally approved Heavy Vehicle Driver you would be trained how to inspect the air-tanks for air-leaks.

  2. David Phillips | 03-Sep-2019 12:13 | 
    Fully Read. Point as current Actors Captain on level 1 shows it may not be practical to complete the required vehicle inspection every 3 to 4 hours. When at school venues the second inspection is usually done at end of bump out. Is this still acceptable?
    1. Answered by @steve.baltzois:
      = Yes it is.  The 3-4 hours is a recommendation of time.  If you are doing it at the start and end of your shift then you will have noticed anything from the start of using it to the end.  However keep in mind the dashcam records all hits and bumps while the vehicle is parked (known as gravity sensors) so if something was to happen in this time period of 3-4 hours where you have not used the vehicle because you are at a show, there would be a record of it.

2022-05-25 01:55
Alex Rozen

Who do I know who to speak to or with on Slack?

There are many different people you can commuicate with in the Company. Working out who to speak with can be difficult, however here are a few tips that would assist you.

You can access the Company Workspace Directory in Slack by clicking on the 3 vertical dots

After pressing the button, click on
.

This will provide you with a list of Staff and contractors within the company.

You can search or scroll through the list to determine who can assist you.

You can also speak with your Team Supervisors. Remember however that each supervisor may work in a different office in a different country in a different time zone. You can see the office the Team Supervisor is working in through the Workspace Directory and click on their name.

If you need help with how to do a task for your Sales or Events work ...

  • It is best to speak with your Team Supervisor on the correct Slack Channel or use the Group Member of

    The

    is a group member account that notifies all Event Staff Globally within the company and your Team Supervisors in that specific channel.

 

If you need help with a customer ...

  • It is often best to use the
    on the correct channel.
  • Unless it is urgent or the customer is upset, there is no need to contact your Team Supervisor for assistance that can be managed by a fellow staff member assigned to that channel.

 

An upset or angry customer ...

  • Refer to your Team Supervisor on the Correct Channel.

 

Computer related problem or technical issue ...

  • In the channel use the
    Group Member account.
  • Computer-related or technical problems should always be spoken with on the
  • Not all staff are trained in technical support and therefore support should be related to the company support staff at all times.

 

Here is a list of possible scenarios and who as a suggestion you should speak with and on what suggested channel.
Please note:

  1. All slack channels have a discription of what the channel should be use for. To learn more about a specific channel and what it is for, follow the SLACK FAQ https://slack.com/intl/en-au/help/articles/201654083-Set-a-channel-topic-or-description#set-or-edit-a-channel-description or https://slack.com/intl/en-au/help/articles/360017938993-What-is-a-channel#use-channels.
  2. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor is at times a required thing to use, however you must remember that Direct or Group Direct Messaging make time a longer time for a reply to be made especially if the worker is not rostered on that day, different timezone, is in a meeting or you have forgotten to use the nametag. Transparency always matters, so most conversations should happen in public channels so that they’re searchable by all worker. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor should be used for private and confidential conversations and not for private personal matter between workers.
  3. If you have a scenario or are unsure of who to contact during a scenario and it is not listed below, make a comment of your specific scenario, using the Comment button/function and it will be answered and added to the list below.

Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Customer with account enquiry ... Accounts Staff by direct message of #workers_name. #accounts or No, unless you do not have access to the channel mentioned.
Change any Customer Details on the ERM of the Customer Details Account Page. Always use @eventmanagers to notify the event managers and event supervisors #event_management or #sales_team_globally Never
Event billing or travel/location change request ... Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Event time change request Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Price check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Product availability check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Damaged, broken, lost or stock low of a prop, costume, wardrobe, set, stock inventory, company equipment or item ...

Always use @eventmanagers and the @name_tag of the department supervisor

#props_costumes Never
Question or problem with accommodation, flight, rental car or another travel arrangement of an Iconic Worker.

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Question or problem with accommodation check-in or check-out or contacting the accommodation

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Questions or problems relating to scripts, characters in the script, storyline, editing or grammar/spelling errors, stage directions, rehearsals, character arcs or character profiling and other matters specific to a script ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the company playwriter/scriptwriter

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions on how to use or rehearse with a specific event prop, costume, wardrobe, set, stock inventory, company equipment or item ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the production supervisor

4th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to visual or audio equipment, cues, or any matter relating to the a/v of a show or event ...

1st try: @name_tag of your Audio or Visual Supervisor

2nd try: @name_tag of your Actors Captain or Stage Manager

3rd try: @name_tag of your event/show Director.

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

#audio_sound (if related to audio)
#video_editing (if related to video)

OR

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to Call Sheet Rosters, Call Sheet Events ...

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
How to use the ERM ...

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#general or #random Not necessary
Questions/Problems relating to Customer Account details on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management or #general or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions/Problems relating to Customer Opportunities on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to Orders, Purchases and Bookings on the ERM

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @accounts-team to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#accounts or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to a vehicle

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

4th try: call the NRMA Business Road Service on 1300 369 349 and provide Membership #990055598 to the operator and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

5th try: calling the company mechanics on 02 9698-2771, identify who you are and what company you are with and ask to speak to Darryn or Karlisle and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

#administration or #event_management or #general or property_management or #random Yes or if you do not have access to the channels mentioned.
Event Job Time Sheet Error or Late Submission of Event Job Time Sheet

Always use @name_tag of your department supervisor.

#general or #random Yes if you are going to discuss confidential information relating to your event Job Time Sheet.
Questions/Problems with your vehicle log

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

#administration or #event_management or #general or property_management or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems or issues about technical equipment, accessing servers, logins, user accounts, iphones, ipads, computers, bluetooth etc.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Problems with accessing or completing a form ...

1st try: @name_tag of your department supervisor

2nd try: use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

on any channel you have access to that is specific to the form. For example if the form relates to the Quantity Submission for of an Event, use the #event_management channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Problems with accessing, using ProjeQtor

*** Please note *** use this only for problems relating to ProjeQtor, not the tasks/activities.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Questions/Problems with an activity/task/date or other related matter relating to a specific work activity/task that is listed on ProjeQtor

1st try: @name_tag of your worker who issued it or is the requestor of the work activity/task

on any channel you have access to that is specific to the scenario. For example, if the scenario relates to a work activity about a production prop delivery, use the #production_runs_austr channel. No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems with another worker ...

1st try: search for and follow the grievance policy as written on the FAQ Server.

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: search for and follow the Notification of Liability policy as written on the FAQ Server.

5th try: @steve.baltzois

6th try: call @steve.baltzois on slack

7th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor
Problems with a customer, audience member, or another person not connected or associated with the company

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: @steve.baltzois

5th try: call @steve.baltzois on slack

6th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

on any channel you have access to that is specific to the scenario. For example if the scenario related to a chauffeur-based CCRP, you would use the #chauffeur-events channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions problems with your payroll, invoice or payslip

Always use @name_tag of your department account supervisor

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor

Questions Asked and Answered:

  1. David Phillip | 07-Jun-2020 07:46 |
    Question: Are there supposed to be any details when it says:
    "Possible Scenario Suggested person Who you should speak with Suggested channel to us"
    1. answered by @steve.baltzois 8-Jun-2020 13:49
      1. I am not sure it was not displaying, however I saved the FAQ again and it seems to have fixed the problem and the scenarios are displaying.

2020-06-08 05:50
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

02 Training All Persons = Never Assume and be 100% on point at all times

Iconic Productions brand is based on the fact that we are always 100% on point and accurate in everything we do.

From the way we handle our calls, our correspondence, and to the other end of where the product has been delivered or a show / event has finished.  No matter whether it is the beginning or the end of process, our loyal customers love the fact that we provide the ICONIC service that means that we are always as good as our last event.

To ensure that this occurs, ICONIC has a company policy about how we handle and gather information or do our job.  This is essential to the company brand and how we are perceived and regardless of whether you have just started or you have been working with the company for months or years, you need to ensure that you adhere to our 100% on point delivery of all things as part of your job.

You can only be ICONIC in what you do by following the company mantra and statement of success which is ...

Information leads to Knowledge ...

Knowledge leads to Awareness ...

Awareness leads to Wisdom ...

Wisdom leads to Power and Success ...

Power/Success leads to SELF-ACTUALIZATION!

Self actualization is what allows people to live happy lives, and careers and most successful people who reach this peak are often the most successful in their fields of work and life.  To understand more of what self-actualization is or means click here.

All employees, contractors or freelancers associated with ICONIC are asked to follow and work towards the company mantra.  This is a great way to ensure that you are successful in your work and field of expertise with ICONIC.

VIEW your 2nd TRAINING VIDEO about Never Assuming and how to always remain 100% on point.

Training Video 02 = Never Assume - the Iconic way to reduce errors


As part of this part of the training we also recommend you read the FAQ of If unsure on something or anything about my job or role or there is a problem what should I do?

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ


 

2019-12-30 13:20
Company Administration Managment Dept.

Chauffeur Etiquette and VIP Chauffeur Etiquette.

 Updated 14 Sept 2020 12:53 by @greg.paff 

  1. From the Executive Meeting last Friday to go with the times of the language used currently the term "master" for CCRPs under the age of 16 are now
    1. to be referred to as "young man" if the CCRP is male
    2. to be referred to as "young lady" if the CCRP is female. 
    3. The term "master" is obsolete.
  2. Ladies and gentlemen could now be replaced with "Folks".  The term "Ladies" or "Gentlemen" can still be used.
  3. If there is a mix of woman and man in the group the term "Folks" is adequate.

Whether you are a contractor or employee of Iconic (the company) you are required, as an allocated Iconic Chauffeur to always remain professional, courtesy and honorable in all your dealings with a CCRP (know as Customer, Client, Rider, Passenger or PAX).  The high standard of Iconic Chauffeur's is a precedence not seen in many chauffeured or transport driven companies.  Therefore as an Iconic Chauffeur you must always maintain the high standard of the Iconic Brand and maintain the goodwill of the company brand.

In addition to the high standard the company prides itself on to be a professional chauffeur there is a set etiquette that is required from you to be and continue to be an Iconic Chauffeur.  Failure to maintain and behave with the etiquette of an Iconic Chauffeur would result in your termination of being allocated an Iconic Chauffeur.  It is imperative that you understand, acknowledge and behave with the etiquette of an Iconic Chauffeur to always stand proud of the work you do, the experience the PAX receives and the goodwill of the company brand.

While all Iconic CCRPs are to receive the same treatment, VIP customers do receive additional service and support.  For the extra special service etiquette for VIP or Tier 5 CCRPs click here.

Grooming and Appearance Etiquette:

  1. Always wear black pants (no shorts), black shirt, and the company Iconic Black Production Crew Vest.
  2. Always wear formal shoes or safety boots.  No sneakers, flip-flops, crocs or other types of shoes.
  3. Your uniform and clothing must always be ironed and washed/clean.
  4. Your uniform and clothing should not be faded, have tears or showing signs of age (for instance: fraying).
  5. Clean shaven (no 5 day growths).
    1. If you have a moustache or beard it has to be groomed and tidy.
    2. Growing a beard or moustache must occur outside of the period of being an allocated chauffeur.
  6. Hair must be gelled, or washed and combed.  Appearance is a must and hair that appears like bed-hair is unacceptable.
  7. Have a pleasant odor.  Body odor must be avoided at all times with anti-persiperants or colognes.
    1. Flatulence in the company vehicle is disrestful and leaves horrible odors. All chauffeurs are to resist flatulating in a company vehicle at all times (especially if a CCRP is in the vehicle). If you are need of releasing gas from your digestive system pull over in a safe location, exit the vehicle, close the door and proceed to evacuate your colon. If a CCRP is in the vehicle we ask that you hold it until you have dropped off the CCRP.
  8. Do not pick your nose, clean your ears or teeth when a CCRP is in the vehicle. When alone in the vehicle this is acceptabke however use a tissue and discard the used tissue outside of the vehicle.
  9. No hats
  10. No Sunglasses.
  11. Halitosis is very common and therefore if you are prone to this, or eat garlic or smoke, you must have breath mints to avoid this at all times.
  12. Clean hands and skin.  If you have excess dermatitis or acne, makeup is required
  13. No visible tattoos or piercing.  All tattoos must be covered and all visible piercing must be removed, with the exception of earrings.
    1. Earrings must be small and no bigger than a 5 cent piece.
  14. Do not touch or shift your private parts where you waiting for the PAX or with the PAX in or outside the vehicle.

Communcation Etiquette:

Iconic Productions has a very strict policy on the way we handle ourselves and communicate with Iconic Customers, fellow staff, contractors, volunteers or other persons using or seeing or watching an Iconic Event.  There is no exception to this and must always be maintained at the highest standard.  In addition to normal policy of communication as an Iconic Chauffeur there is even a stronger etiquette that must be adhered to at all times.

  1. Always speak in English.  Where translation is required, use the Google Translation APP to document and record what is being said in another language.  Use this only if absolutely required.  (There should never be a spoken conversation between and Iconic Chauffeur and the CCRP in another language for any reason).
  2. Always speak clearly and softly to be understood.
  3. Always be happy, smile and enjoy the conversation. 
  4. Keep the communication discreet.
  5. Keep the communication succient to the question and do not go into a huge conversation and elaborate.  Remember you will be driving and your attention must be on the road not having a social chat with the CCRP.  (There may be at times where this is required especially if the CCRP wants to converse with you, but still maintain the conversation to a short burst of sentences).
  6. Always refer to the CCRP as
    1. Sir (for males)
    2. Madam or ma'am (for females)
    3. Gentlemen (for groups of males)
    4. Ladies (for groups of females)
    5. Master (refer to updated note on 14/09/2020 at top of policy). (for children or persons under the age of 16).
  7. Only use their first name when checking/confirming/verifying who they are before or as they enter the vehicle.
  8. Do not argue with the CCRP, regardless of whether they may be at fault or wrong, always maintain a professional approach and be respectful.
  9. Do not ask personal questions and try to avoid answering personal questions (i.e. what they do for work, where they live, salary, etc).
  10. Do not provide personal answers about yourself (i.e. Living Address, Salary, Marriage Life).
    1. It is acceptable to talk about your work, your position with the company and promote the Company to the CCRP as a potential new client for Iconic.  Remember that while you are an Iconic Chauffeur you are also the first image they see of the company and this is a good opportunity (where practical) to promote the services and products of the company to the CCRP).
  11. Do not talk about sex, religion or politics with the CCRP.  If the CCRP commences a conversation of this matter, only listen, but do not engage or express your opinion.  Refer to Active Listening Skills Technique to avoid any potential confrontation.
  12. Do not talk about wages, income, where you live (address, location).  It is not required and should not occur.
  13. Do not talk about personal issues you have with the CCRP.
  14. Do not discuss, comment or react to poor behaviour of other road users / pedestrians or vehicles.  Even if the CCRP makes a comment it is important that you do not engage and professionally knod your head to acknowledge their conversation.
  15. Always provide Active Listening Skills to the CCRP.
  16. Do not engage with a group conversation or react to the conversation be spoken amongst the PAX, unless you are spoken to, then follow company policy on communicating with a PAX.
  17. Do not accept an offer for dinner, drink, outing or a request for any social media connection or any type of relationship.
  18. Do not exchange phone numbers for any reason, except a vehicle accident or injury.
  19. Do not talk about who you met, chauffeured, or serviced or what you heard, overheard, or saw to any other person or video or recording device that is external to the Iconic Company Brand (this includes other CCRP's who have entered the vehicle or you have made contact with).  This means telling your friends or family that you drove Mel Gibson, or Delta Goodrem, or Russell Crowe was in the car and he was talking about a new movie, etc. 
    1. Communicating or spreading information of what you are privy will be instant termination of your role/position within the company. 
    2. All communicating or sharing of information of a CCRP or things you may have overheard with a CCRP can only be shared amongst a live and active Iconic Member and within the internal staff of Iconic Productions.
    3. Do not share any information to the media.
    4. Do not share any information for money or royalty.
    5. The only exception to this policy of etiquette is if you are required to do so in case of a legal matter, however you must remain from providing the information until approved by a Legal Representative of Iconic Productions.
  20. Do not over compliment a CCRP.  For example, "you smell nice today" or "you look beautiful", or "what cologne/perfume are you using".
  21. Always ask the CCRP if they prefer for you to open the door (especially when you have arrived at the destination/drop off location). Never let your CCRP open the door without you saying one of the comments below.
    1. If the the CCRP is a Tier 1 or Tier 2 PAX then use the sentence of "Would you like me to get the door for you?" Do not say "Would you like me to open the door for you"
    2. If the the CCRP is a Tier 3 or Tier 4 PAX then use the sentence of "Allow me to get the door for you?" Do not say "Would you like me to open the door for you" or "Would you like me to get the door for you"
    3. If the the CCRP is an Tier 5 PAX then use the sentence of "Please wait Sir/Madam as I open the door for you. " Do not say any aspect of the above two clauses (i.e. "Would you like me to open the door for you" or "Would you like me to get the door for you")
  22. Be truthful and honest with all communications with your CCRP.  Do not lie or make up a story if you don't know the answer to it.  Respectfully inform your CCRP that you are not sure or don't know about it.
  23. Do not ask the CCRP for a dinner date, to be seen again, or for anything that is of a personal nature.
  24. Always end your conversation in positive fashion, when the CCRP is departing with comments such as:
    1. Have a wonderful day.
    2. Enjoy your evening.
    3. Enjoy your trip (if the CCRP is flying or taking a cruise)
    4. It has been a pleasure looking after you today.
    5. Thank you sir/madam.

Vehicle Etiquette:

  1. Always clean and vacummed or have little items on the carpet removed.
  2. Safety check always done at the beginning and end of each shift.
  3. All safety issues or problems are reported immediately
  4. Have tissues, deodarant in stock and where low, reported immediately for stock to be replaced.
  5. Handled with care.
  6. Driving safely and not aggressive.
  7. Maintain satisfactory distance from kerbs when pulling in or out of the footpath.
  8. Ensuring no items are removed from the vehicle and ensuring all cables, chargers, stock items remaining in each allocated vehicle.
  9. When on EMPTY in core area waiting for a PAX, have the car turned off to allow the engine to rest.  This is only required when the vehicle is stopped at a core area and you are waiting in the core area for the allocated 30 minutes of wait time.
  10. Do not drive into a PAX driveway, pathway or homestead.  We provide a kerb to kerb service and if a customer asks, inform them for the safety and security of all persons it is company policy to drop-off at the kerb.  There are exceptions to this rule and needs to be monitored on a job to job basis.
  11. All company phones and your personal phones must be on bluetooth or silent.  No external noise is to be heard in the vehicle other than the ambience of the environment and the radio.
  12. Always maintain climate control in the vehicle.
    1. The temperature must not be less 1/4 of the Cold Element or 1/4 of the Heat Element of the temperature knob.  Normally this is about 18-21 degrees at the cold end and 22-24 of the hot end.  Or where the vehicle has a knob about 9 and 3 on the dial.
    2. The air-conditioning must always be on (windows never down - unless the customer requests it) and the vehicle climate controlled.  If unsure of how to maintain climate control speak with your supervisor.
  13. The company is endorsed by radio station 95.3 (SmoothFM). At all times the radio in an Iconic Chauffeured vehicle must always be set to radio station 95.3 (SmoothFM).
    1. The exception to this is when a CCRP requests to have the radio station changed. This is allowed, however after dropping off the CCRP, you must return/change the radio station back to 95.3 (SmoothFM)

Managing or Contact with a CCRP Etiquette:

  1. Refer to them as Sir or Madam or ma'am, unless the CCRP has requested they be called by their first name.
    1. Where there is a group of Males as the CCRP they are referred to as gentlemen
    2. Where there is a group of Females as the CCRP they are referred to as ladies (never girls)
    3. Where there is a mix group of males and females as the CCRP refer to them as Ladies and Gentlemen.
    4. If the CCRP is a child or there is a child in the mix, refer to them as master. (refer to updated note on 14/09/2020 at top of policy)
  2. Only use their first name when checking/confirming/verifying who they are before or as they enter the vehicle.
  3. Do not stare or glare at the CCRP.
  4. Do not shake their hands, hug, pat kiss or place on hand on their shoulders or back. The CCRP is a paying customer and not your friend or relative. 
    1. The Exception is if the CCRP puts their hand out for a hand-shake that is acceptable to return the hand shake.
    2. If the CCRP tries to hug, pat kiss or places their hand on your shoulders respectfully inform them that it is better to maintain a professional relationship and the hug, kiss or pat is not required, but you appreciate the thought.
  5. Do not engage in a full conversation with the CCRP.  Short answered replies are sufficient.
  6. Do not talk about sex, religion or politics with the CCRP.  If the CCRP commences a conversation of this matter, only listen, but do not engage or express your opinion.  Refer to Active Listening Skills Technique to avoid any potential confrontation.
  7. Do not talk about wages, income, where you live (address, location).  It is not required and should not occur.
  8. Do not talk about personal issues you have with the CCRP.
  9. Always provide Active Listening Skills to the CCRP.
  10. Do not engage with a group conversation or react to the conversation be spoken amongst the PAX, unless you are spoken to, then follow company policy on communicating with a PAX.
  11. Do not accept an offer for dinner, drink, outing or a request for any social media connection or any type of relationship.
  12. Do not exchange phone numbers for any reason, except a vehicle accident or injury.
  13. Do not take any photos of the CCRP for your social media platforms or for your own personal records.
    1. If the CCRP wants to have a photo with you for the CCRP's personal records, this is allowed, but only if you wish for it to be taken.  If you don't want to be in their photo, respectfully decline.
  14. Do not over compliment a CCRP.  For example, "you smell nice today" or "you look beautiful", or "what cologne/perfume are you using".
  15. Open the door for a frail CCRP or where you are waiting for the CCRP to arrive.
  16. Always assist a CCRP if they have bags, luggage. Refer to the company FAQ policy on luggage or items the CCRP needs to put into the trunk/boot of the vehicle. Click here for the policy.
  17. Be honest, respectful and honorable with the CCRP.
  18. Only promote the company and the services Iconic Provides if a conversation of "what you do" comes up.  You are not a salesperson and should not be promoting the company to a CCRP.
  19. Do not card a CCRP at all, unless the CCRP asks for a card.

Picking up a PAX Etiquette:

  1. Always be on time.  Lateness is not tolerated, unless it is due to a third-party issue, for example Traffic.
  2. Arrive at the set allocated pickup address or pin location.  Try to always be on the correct side to avoid the PAX having to cross the road.
  3. If there are pickup issues contact the customer and follow up with a message.  (Do not pickup the customer from another location if they tell you unless the other pickup location is about 50-100 metres from the actual designated and recorded pickup location point.  If a customer asks why, inform them that this is for the safety and security of all persons).
  4. Always pickup the PAX with a happy smile to greet them.
  5. Always pickup the PAX in a safe and legal place on the road/street.
    1. Do not drive into a PAX driveway, pathway or homestead.  We provide a kerb to kerb service and if a customer asks, inform them for the safety and security of all persons it is company policy to drop-off at the kerb.  There are exceptions to this rule and needs to be monitored on a job to job basis.
  6. If the PAX is waiting outside for you and you are approaching, you do not need to get out of the car to open their door, but ensure that where you stop is safe to do so.
    1. If you arrive at the pickup location and the PAX is not present, exit the car (ensure the vehicle gears are in park and park-brake is activated), take your mobile phone with you and wait on the rear passenger door of the vehicle for the PAX.  Do not wait for the PAX sitting in the vehicle.
  7. If the PAX has baggage/luggage/goods that need to be placed in the boot, always place the vehicle gears in Park, activate the Park-Brake - Refer to the company FAQ policy on luggage or items the CCRP needs to put into the trunk/boot of the vehicle. Click here for the policy. The PAX should not be allowed to do this.
  8. If you are waiting for the PAX, follow the company policy on how to contact and inform them of the waiting time.  Waiting time is charged 2 minutes after arriving at the Pickup Location.
  9. Always activate your vehicle emergency lights (hazards) when you are approximately 50 metres from the pickup location.  This helps the PAX know that the vehicle is for them.  After the PAX is collected, ensure you turn off your emergency lights.
    1. For the safety of you, the PAX and other road users, you must always have your emergency lights on when the passenger is entering the vehicle or when you are approximately 50 metres from the pickup location.
    2. Do not turn off your emergency lights until the PAX is seated, doors are closed and you are ready to proceed.
  10. Do not open the vehicle doors unless the vehicle has completely stopped and the emergency lights are on and flashing and you are in a safe area to pick up the PAX.
  11. Confirm/verify the PAX name by asking, if they are ....
  12. Start the Trip/Journey by sliding the job to the right the moment you have confirmed you have the right PAX and they have entered the vehicle.
  13. SNIFF the PAX per company policy. Refer to SNIFF procedure click here.
  14. Do not drive off unless the PAX is seated, seat-belt is on and you have confirmed the drop-off address.
    1. If address is incorrect, ask the customer to make the change on the software.  If they ask why, inform the customer in a professional way that the correct address needs to be entered to be recorded and logged for the safety and security of all persons.
    2. If the customer wishes to change the drop-off address, they must make the change before you drop them off.
    3. If the customer wishes to add multiple drop-off locations, they must add this waypoints before you can drop them off to the extra waypoints.
  15. If picking up multiple PAX in what is known as a Pool, ensure you
    1. inform the first PAX that they have allowed a Pool request and you will be picking up another PAX first. Repeat this to the PAX's in the vehicle if you have to pick up other PAX.
    2. when you have collected all PAX on a Pool, inform the PAX who will be the first to be dropped off, then second, third, fourth, by checking your trip planner.
    3. Refer to the Uber Pool Chauffeur Jobs policy and procedures.

Driving Etiquette:

  1. Drive in a calm and relaxed manner.  No excessive or heavy acclerating or braking. 
    1. Braking must always be smooth and the CCRP should not feel the inertia movement of stopping.
    2. Accleration must always be smooth.
    3. There should be no pumping or heavy release of the acclerator or brake.
  2. Always follow the road rules to the highest standard.
  3. Do not make a U-Turn or 3-Point Turn while a CCRP is in the car.  It is very unnerving.  If you missed your street turn, then go around the block and go left and left and left until you correct the route location.
  4. Follow the map directions 99% of the time, but always pre-plan your route and look ahead where safe to do so.
    1. The maps used can sometimes be inaccurate and take you down a no-through road or to a road that does not allow you to turn in the correct direction.  This can sometimes infuriate the CCRP.  If this occurs, excuse yourself with the customer and inform them of the occurence, however you will do your best to correct the route.  If they question the map, inform the customer that the route is designed to find the quickest and most efficient route as it monitors traffic and road incidences, but that you will do your best to improve the journey.
    2. If the CCRP wishes to direct you then this is acceptable and allowable, however you must never ask them to direct you.  If the CCRP directs the route you are still required to have the map running to log your travels for company records.
  5. Do not stop in the middle of an intersection if there is traffic on the other end.  This can be very worrying for a CCRP if you are in the middle of an intersection and lights turn red.
  6. Do not drive through a yellow light, unless it is unsafe to stop/slow down.
  7. Ensure the air-conditioning is climate controlled.
  8. Ensure the radio volume is no more than 4-6% of the maximum volume level or at number 4-6.
    1. If the CCRP is making a call or you notice the CCRP is on a call, reduce the volume to 2-3%
    2. If the CCRP asks you to increase the volume, this is acceptable, up to a maximum of 10-12% of the volume.
      1. Where the job is a Pool, you must ask all CCRP in the vehicle if they are happy to have the volume increased if requested by a PAX in the vehicle.  The majority should rule here, but maintain comfort for all PAX.  Discretion is required.
  9. Do not turn your head to speak to a customer, if required. 
  10. Always maintain eye contact on the road.  If you need to make eye contact with the CCRP, use your rear-view mirror.
  11. Only make changes to dials or radio when safe to do so.
  12. Always drive with your hands placed at 10 & 2 on the steering wheel or 9 & 3.
  13. Always have two hands on the steering wheel at all times.
  14. When stopped due to traffic or red light, you may drop your hands to the A-Thumbs Up.  This is where both hands are at the bottom of the steering wheel and thumbs are touching.
  15. Do not lean to one side or have a shoulder on the door window edge.
  16. Ensure the right vehicle park or headlights are on.
  17. Do not drive with the interior lights on.  The CCRP can have the reading lights on.
  18. Do not send SMS or use mobile phones unless checking map.
  19. Maintain vehicle balance when turning or driving on curved roads.
  20. Slow down to the speed-limit of the speed hump sign.  Do not exceed this.
  21. Do not use the horn for any reason, other than to prevent a serious incidence.  Even when you have to use the horn for a serious situation, it should only be a quick honk and not extended.
  22. Do not discuss, comment or react to poor behaviour of other road users / pedestrians or vehicles.  Even if the CCRP makes a comment it is important that you do not engage and professionally knod your head to acknowledge their conversation.
  23. Always be happy, smile and enjoy the journey. 
  24. Do not argue with the CCRP, regardless of whether they may be at fault or wrong, always maintain a professional approach and be respectful.

Dropping Off PAX Etiquette:

  1. Always be on time.  Lateness is not tolerated, unless it is due to a third-party issue, for example Traffic.
  2. Arrive at the set allocated drop off address or pin location.  Try to always be on the correct side to avoid the PAX having to cross the road.  If you notice you are on the wrong side, ask the PAX if they would like you to turn around to the other side.  If the anser is YES by the PAX, make sure you do this in a safe and legal way.
  3. Do not dropoff the customer to another location, unless it is recorded in the software and you have received the update.  If they request to be dropped off at another location, respectfully decline and inform the customer for that this is for the safety and security of all persons)
    1. Particularly in the CBD the map has specific locations of where you can or cannot drop off a PAX.  The PAX will sometime ask or make you drop them off in an area that is not allowed.  If this is the case respectfully decline and inform them of the rules.
    2. Do not drop off a PAX in an unsafe location. Always follow the road rules.  PAX may sometimes what you to drop them off at No Stopping or Clearance Area.  You should never break the law.
  4. Always drop off the PAX with a happy smile to greet them.
  5. Always ask the PAX if they would prefer you get the door for them.
    1. Where the PAX has baggage/luggage/goods in the vehicle boot, you must always place the gears in Park, activate the Park-brake and exit the vehicle to open the boot and help remove the goods from the boot.
    2. If the goods in the boot is luggage, when you remove it, place it on the kerb and safely pull the handle up ready for the PAX. Refer to the company FAQ policy on luggage or items the CCRP needs to put into the trunk/boot of the vehicle. Click here for the policy.
  6. Always dropoff the PAX in a safe and legal place on the road/street.
    1. Do not drive into a PAX driveway, pathway or homestead.  We provide a kerb to kerb service and if a customer asks, inform them for the safety and security of all persons it is company policy to drop-off at the kerb.  There are exceptions to this rule and needs to be monitored on a job to job basis.
  7. You do not need to get out of the vehicle if after asking if they wish to have the door opened, they PAX replies with No.  If the PAX replies with YES, follow company policy on opening a door for a PAX.
    1. If a PAX is exiting from the rear right passenger door, check the side mirror and inform the customer if it is safe to open the door and exit. 
  8. Always activate your vehicle emergency lights (hazards) when you are approximately 50 metres from the dropoff location.  This helps other road users know that the vehicle is slowing down and a PAX is likely to exit.  After the PAX has exited, ensure you turn off your emergency lights.
    1. For the safety of you, the PAX and other road users, you must always have your emergency lights on when the passenger is exiting the vehicle or when you are approximately 50 metres from the dropoff location.
    2. Do not turn off your emergency lights until the PAX is exited, doors are closed and you are ready to proceed to the next duration.
  9. Do not open the vehicle doors unless the vehicle has completely stopped and the emergency lights are on and flashing and you are in a safe area to dropoff the PAX.
  10. If dropping up multiple PAX in what is known as a Pool, ensure you
    1. inform the next PAX that they will be dropped off and confirm the drop off address by using the Trip Planner.
  11. Wish the PAX the very best.
  12. End the Trip/Journey only when the PAX has exited and the door is closed.  Where you are assisting with baggage/luggage/goods do not finish the job until you have returned into the driver's seat, doors are closed and the vehicle and you are ready to proceed, by sliding the job to the right.
  13. Check the vehicle is clean for the next PAX.

Other Chauffeur Etiquette:

  1. Be knowledgeable of local history, in case PAX asks.
  2. During down time or when empty
    1. travel to tourist locations or hotels and learn entry or exit points for potential jobs.
    2. travel through main roads or side roads to learn the best routes to and from locations.  This should be done during your jobs, but can also be done during the down-time to become an efficient chauffeur.
  3. While no one is expected to know every location or road to be an Iconic Chauffeur you should have a sound knowledge of local areas.
  4. Remember that you are a professional chauffeur and must always treat the CCRP with respect and honor.
  5. Use all the correct Chauffeur Codes.
  6. If you feel that some other Etiquette should be here that is not here, then make a comment to have it discussed by the Company Supervisor.  If something works for you, then share it.

TIER 4, TIER 5 OR VIP EXTRA SPECIAL Etiquette:

  1. Always arrive at the PickUp Location/Address 10-15 minutes before the Start Time as shown on the Call Sheet Event Roster.

  2. Before you proceed, is the vehicle spotless clean - inside and outside?
    1. IMPORTANT REMEMBER Before you proceed does the vehicle have a pleasant odor. If not spray the vehicle with air refresher.
    2. REMEMBER Have more than a 1/4 of a tank of fuel.
    3. REMEMBER Are you 100% accurate, knowledgeable and informed on Iconic’s POLICY & PROCEDURES for VIP jobs? If not, then refresh your skills and memory of the VIP chauffeur policy now!

  3. When you are ON ROUTE for your VIP JOB  pick up location address.
    1. IMPORTANT Did you check the vehicle is spotlessly clean - inside and outside?
    2. IMPORTANT Did you ensure the vehicle has a pleasant and mild odor of an air refresher. If not spray the country mist or air refresher.
    3. Do you have more than a 1/4 of a tank of fuel?
    4. Have you gone OFFLINE on the Job APP? You cannot be disturbed with other jobs when on a VIP.
    5. REMEMBER to send an SMS to the CCRP when you are 10 minutes away from arriving.

  4. When you ARRIVED at your VIP JOB pick up location address. Important things for you to do and remember
    1. NOTIFY the contact or CCRP that you have arrived by SMS.
    2. ALWAYS secure the vehicle with the gear in *Park* and *handbrake* on.
    3. ALWAYS get out of the vehicle and wait for the CCRP at the rear passenger door in the Iconic style and manner - in a non-aggressive stance with hands behind your back or by your side. Do not lean on the vehicle, or have hands in a pocket, or arms crossed while waiting for the CCRP in the vehicle. Refer to FAQ chauffeur etiquette policy.
    4. MAKE SURE you sure are presentable as per the Iconic standard.
    5. ALWAYS greet the CCRP as they approach per the Iconic Standard.
    6. ALWAYS ask and offer first to take hold of any bags, suitcases, or other items the CCRP may be holding or carrying as the CCRP approaches you.
    7. ALWAYS open and offer the rear passenger door for the VIP to access the vehicle as they safely enter close the vehicle door gently and softly and ensure the vehicle door is properly and tightly secure and closed. Always
      1. If you took hold of any of the CCRP's items earlier, now place them in securely in the trunk of the car, before you enter the vehicle to proceed travelling.

  5. When you are PROCEEDING with the VIP in the vehicle.
    1. MAKE SURE you followed the SNIFF procedure with the VIP.
    2. INFORM the CCRP of the current vehicle temperature and *ASK* if that is acceptable for them. This is only asked and provided to Tier 4 and VIP CCRPs.
      1. When the VIP CCRP enters the vehicle ask them what temperature they would like and set it at their desired temperature.

  6. When you are have ARRIVED at DROP OFF LOCATION address. *Important things to do at drop off*
    1. ALWAYS secure the vehicle by placing the gear in *park* and the *handbrake* on before allowing the CCRP or yourself to exit the vehicle.
    2. ALWAYS get out of vehicle, once the vehicle is in the park gear and secured with handbrake and open the door for the VIP (especially when you have arrived at the destination/drop off location). Never let your CCRP open the door without you saying one of the comments below. Use the correct statement regarding you opening the door for the CCRP
      1. If the the CCRP is Tier 4 PAX then use the sentence of "Allow me to get the door for you?" Do not say "Would you like me to open the door for you" or "Would you like me to get the door for you"
      2. If the the CCRP is an Tier 5 PAX then use the sentence of "Please wait Sir/Madam as I open the door for you. " Do not say any aspect of the above two clauses (i.e. "Would you like me to open the door for you" or "Would you like me to get the door for you")

    3. ALWAYS get out of the vehicle, move to the VIP passenger door and open it for the VIP, regardless of what the VIP's response is for opening the door.
    4. ALWAYS ask the VIP if they would like their items from the trunk taken out (if applicable) and ensure if the CCRP has baggage or items in the trunk of the vehicle you take it out for the CCRP and place it on the kerb. Do not let the CCRP do this or wait for you to do this.
    5. ALWAYS end the job with Iconic's recommended positive departing statements.
    6. ALWAYS help or assist the CCRP if required.

  7. When you are WAITING in the vehicle for a VIP JOB. *Important things to do while waiting for the CCRP*.
    1. ALWAYS secure the vehicle with the gear in *Park* and *handbrake* on whilst waiting.
    2. ALWAYS get out of the vehicle and wait for the CCRP at the rear passenger door in the Iconic style and manner - in a non-aggressive stance with hands behind your back or by your side. Do not lean on the vehicle, or have hands in a pocket while waiting or wait for the CCRP in the vehicle. Refer to FAQ chauffeur etiquette policy.
    3. MAKE SURE you sure are presentable as per the Iconic standard.
    4. ALWAYS greet the CCRP as they approach per the Iconic Standard.
    5. ALWAYS ask and offer first to take hold of any bags, suitcases, or other items the CCRP may be holding or carrying as the CCRP approaches you.
    6. ALWAYS open the vehicle door for the CCRP and as they safely enter close the vehicle door gently and softly and ensure the vehicle door is properly and tightly secure and closed.
    7. If you took hold of any of the CCRP's items earlier, now place them in securely in the trunk of the car, before you enter the vehicle to proceed travelling.

  8. When you are on AS DIRECTED with your VIP.
    1. Stay in close distance with your CCRP, unless instructed not to, and assist as directed or as required with the CCRP as per company policy and procedures. If the CCRP has asked you to wait at the vehicle instead of going with them then you are to ensure you do the following:
      1. ALWAYS secure the vehicle with the gear in *Park* and *handbrake* on whilst waiting.
      2. ALWAYS be out of the vehicle and wait for the CCRP at the rear passenger door in the Iconic style and manner - in a non-aggressive stance with hands behind your back or by your side. Do not lean on the vehicle, or have hands in a pocket or arms crossed while waiting for the CCRP in the vehicle. Refer to FAQ chauffeur etiquette policy.
      3. MAKE SURE you are presentable as per the Iconic standard.
      4. ALWAYS greet the CCRP as they approach per the Iconic Standard.
      5. ALWAYS ask and offer first to take hold of any bags, suitcases, or other items the CCRP may be holding or carrying as the CCRP approaches you.
      6. ALWAYS open the vehicle door for the CCRP and as they safely enter close the vehicle door gently and softly and ensure the vehicle door is properly and tightly secure and closed.
      7. If you took hold of any of the CCRP's items earlier, now place them in securely in the trunk of the car, before you enter the vehicle to proceed travelling.

  9. When you have COMPLETED your VIP JOB.
    1. RETURN to vehicle.
    2. FORWARD email to event.managers@iconic.productions from the Chauffeur Call Sheet Job detailing notes of Job  See How to complete VIP Chauffeur Job by clicking here.
    3. REMEMBER to ensure you have you checked vehicle for lost items, including the trunk/book of the vehicle.
    4. REMEMBER to do a quick clean of customer seating area and any other area of the vehicle you used on this job.
    5. REMEMBER to go *back online* and check you are online on Job System for your next job.

Questions Asked and Answered:

  1. 14-Sep-2020 07:42 | Chauffeur Etiquette and VIP Chauffeur Etiquette.
    Question re update of today Sep 14. If CCRP is female and school girl identified through uniform, age not possible to confirm, do we still use term "young lady"
    1. answered 14-Sep-2020 15:50 by @greg.paff
      1. This question is already answered by school girl identified.  I do not think it matters.  Young Lady or Lady it is a school girl.  Use your judgement of what is better.

  2. David Phillip | 12-Aug-2020 04:50 |
    Question: is it acceptable in current "Covid 19" situation to reciprocate if CCRP offers either "elbow" or "knuckles" as a gesture of handshake?

    Question: what does chauffuer respond if CCRP requests volume to.be louder than 12% on radio?

    1. answered by @steve.baltzois 12-Aug-2020 21:06
      1. With regards to the elbow and knuckles in placement of the handshake, this would be acceptable as it is what the current government and health authorities is the best way to still show the same social ettiquette.
      2. If a CCRP asks for the music volume to increase, you as a chauffeur oblige the CCRPs request.  It is not illegal to have the music louder than the background volume of 6-8.  As long as it is safe to do so as this would be a per incident call of judgement a chauffeur would need to do, or if ever unsure you would request approval from your channel or department supervisor and you would inform your CCRP that for the safety of everyone you would need to seek approval, if you felt the request was unsafe.

  3. David Phillip | 12-Jun-2020 03:09 |
    Questions.
    1) Usually a "master" i.e. Child will enter the vehicle with one or more adult. At what stage in Sniff is "The Master" greeted 1st, 2nd or last?
    2) What do you do if CCRP requests you to make a U-Turn or 3 point turn?
    1. answered 13-Jun-2020 00:15 by @steve.baltzois
      1. The master is always greeted last in order of rank/seniority.  The paying customer would be the adult and they must be saluted first.
      2. It is not the safest thing to do with a CCRP in the vehicle and nearly 99% of the time when a CCRP asks they will not be able to see if the dividing road lines permit this.  The first thing to do would be to check that you are permitted to do this legally and it is safe to do so.  Inform the CCRP it is not the safest thing to do to make a U-Turn and that you would recommend turning into the next nearest street on the right or driveway and reverse out.  If the CCRP still wants the U-Turn and it is safe to do so proceed to do this following all road laws and the SAFETY ALWAYS FIRST policy.

  4. david.phillips Apr 16 2020 at 13:31
    A question then from my own reference and retraining. I know all iconic policy and for chauffeurs is that males are addressed always as "sir" in a case like this where the ccrp has formally advised that he would rather be referred to by his Christian name would I respect this in all future dealings with this ccrp? Knowing of course it would be preceded with "Mr".
    1. Answered by steve.baltzois Apr 16 2020 at 13:32
      1. This is correct, we always refer to them as Sir/Madam and if the CCRP requests otherwise we then acknowledge that request and maintain that request at all times with the CCRP until the CCRP advises otherwise.  We always remain professional.  No matter how long you know the CCRP especially if they are regular customers, they are not ever your friend or family member.  They are an Iconic Customer and must be treated professionally in all business related dealings when you are working under the Iconic Brand for work related purposes.  Never cross the line of professional to friend as an Iconic Worker with any Iconic Customer, associate, contact or CCRP.

2020-09-14 07:51
Greg Paff

09 Core Areas Sunday

Core Area for SUNDAY Time Zones

UPDATED Thursday 4 April 17:48 by @steve.baltzois

  1. Due to the coranvirus outbreak the 10 minute way after a CCRP has been dropped is no longer in place. It has been cancelled. At the completion of dropping off the CCRP and doing the normal checks at drop off, chauffeurs are to drive as per the policy of 04 Priority of Jobs and Vehicle Movement . As a reminder tht priority of jobs are (for more information click on the link)
    1. VIP Jobs
    2. HotSpots (coloured ares)
    3. Core Areas
    4. On Screen Events (click to see required timing)
    5. Opportunities nearby.

UPDATED Wed 9 October 2019 11:57am by @greg.paff

  1. If you have a VIP job or there are coloured busy areas on the job map follow the policy of Priority of jobs and vehicle movemen click here for Policy link. If not go to step 2.
  2. Drive minimum 250 metres and up to a maximum of 500m, from the dropoff location. This is important to avoid the CCRP feeling uncomfortable that you are stopped and waiting outside their dropoff location.
    1. If you are at or near the airport, drive away from the Priority pick up zone. This may mean you drove further than the maximum of 500m. This is permitted.
    2. If you are more than 150kms from the Sydney City GPO, skip the steps and follow from step 5.
  3. Find a safe and legally acceptable place to park the car.
    1. If your in the city, and cannot find a safe place to park, you can drive around the city roads, but preferred you find a safe location. Remember that No Parking and No Standing zones legally allows to you temporarily stop to pickup or drop off.
  4. Remain online while the @event.managers allocate new jobs to you in the area. If you want you can turn off the engine, not necessary or required.
  5. After 10 minutes of waiting for job allocation, if you do not receive a job allocation within the 10 minutes proceed to step 5. Do not stay waiting for longer than 10 minutes, but not less than 10 minutes.
  6. Drive to the next core area of the allocated timezone as written below.

The Core Areas are suggested suburbs and its surrounding area.

Chauffeurs should drive through the areas and change event 10 minutes. Each number :10), :20), :30) refers to 10 minute blocks. Do not stop in a core area or remain in the area for longer than 10 minutes.

Sydney CBD Hotspots (travelling in order of priority) include but not limited to the following specific points:

  • King Street Wharf
  • Century Tower on Pitt Street
  • Ivy Bar & Establishment (Cnr Bridge & George Street)
  • Pitt Street Mall South End (Cnr Pitt Street & King Street)
  • Pitt Street Mall North End / David Jones (Cnr Market St and Castlereagh Street)
  • World Square (Cnr Liverpool and Pitt Street)
  • Haymarket / Paddys Market
  • Central
  • Darling Harbour West End (Star Casino) Murray Street to Pirrama Road to Pyrmont Street
  • Darling Harbour East End (off Wheat Road)

If you receive a job that takes you out of a core location, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas..

If you receive a job in that core area, after you drop off, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas...

If your drop off takes you to another core area, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas

Day Time of Day Core Area Focus
Sun 00:00 to 04:00
:00) CBD Hotspots :20) Paddington :40) CBD Hotspots
:10) CBD Hotspots :30) Paddington :50) CBD Hotspots
Sun 05:00
:00) Paddington :20) CBD Hotspots :40) Botany
:10) Paddington :30) CBD Hotspots :50) Botany
Sun 06:00 to 07:00
:00) Pyrmont :20) Double Bay :40) Bondi Beach
:10) Pyrmont :30) Double Bay :50) Bondi Beach
Sun 08:00 to 09:00
:00) CBD Hot Spots :20) Glebe :40) Randwick
:10) Newtown :30) Surry Hills :50) Randwick
Sun 10:00 to 11:00
:00) Bronte :20) Rose Bay :40) Maroubra
:10) Bondi Beach :30) Paddington :50) Coogee
Sun 12:00
:00) Pyrmont :20) Manly :40) North Sydney
:10) North Sydney :30) Manly :50) North Sydney
Sun 13:00
:00) Mosman :20) Dee Why :40) Collaroy
:10) Mosman :30) Dee Why :50) Collaroy
Sun 14:00
:00) Chatswood :20) Cremorne :40) Coogee
:10) Chatswood :30) Cremorne :50) Coogee
Sun 15:00
:00) Darling Point :20) Newtown :40) Glebe
:10) Darling Point :30) Newtown :50) Surry Hills
Sun 16:00
:00) Maroubra :20) Randwick :40) CBD Hotspots
:10) Kensington :30) Clovelly :50) Woolloomooloo
Sun 17:00
:00) Bondi :20) Coogee :40) Randwick
:10) Bondi :30) Coogee :50) Randwick
Sun 18:00
:00) Woollahra :20) Glebe :40) Broadway
:10) Woollahra :30) Glebe :50) Broadway
Sun 19:00
:00) Manly :20) Manly :40) Lane Cove
:10) Mosman :30) Neutral Bay :50) Balmain
Sun 20:00
:00) Elizabeth Bay :20) Glebe :40) Central
:10) Elizabeth Bay :30) Glebe :50) Central
Sun 21:00
:00) Botany :20) Newtown :40) Bondi Beach
:10) Botany :30) Bondi Beach :50) Rose Bay
Sun 22:00 to 23:00
:00) CBD Hotspots :20) CBD Hotspots :40) CBD Hotspots
:10) CBD Hotspots :30) CBD Hotspots :50) CBD Hotspots

2020-09-18 13:04
Iconic System

Fuel, Petrol, Gas and Filling up Company or Rental Vehicles

Updated 23 September 2020 16:01 by @Reception Staff at Iconic Productions Sydney - Holly on behalf of the Accounts Dept & Exec Management Team 

  1. New policy in place about the purchase of fuel and what petrol station to purchase from.  Refer to the company Memo and Newsletter dated 23-Sep-2020 15:42. Click here to read ...

 Updated FAQ 22 May 2020 11:49 by @steve.baltzois 

  1. We use to allow all budget petrol stations however this was changed when one of the vehicles was gased with very poor gas and it destroyed the engines.  We have a commercial agreement with Rebel in Earlwood NSW and this is why we only allow Rebel.  Gast stations listed as budget petrol stations is no longer allowed to be used to refuel company vehicles. 

Question by David Phillips 06-Nov-2018 11:32
Is "Red 91" acceptable? It's cheaper than "yellow 95"

  1. Answered on 8/11/18 13:47 by @amanda.z: Red 91 is acceptable to use to refuel vehicles that can take unleaded fuel.  Peter has requested to use the cheapest and most suitable fuel.  Those numbers – 91, 95 and 98 – are the so-called ‘octane rating’ of the fuel. They’re all about the same in terms of the energy in the fuel. For more information on fuel types please use this link https://www.canstarblue.com.au/vehicles/which-petrol-should-you-use/


Updated FAQ 8/11/2018 13:41 by @amanda.z

Update Petrol Fueling for Company Vehciles

Hello, fuel prices are steadily increasing and vehicle fuel budgets are increasingly being overspent.

To reduce costs with fuel the policy for fuel is to be changed to allow fueling to be allowed at all petrol stations including no name or budget petrol stations with the cheapest fuel price.

For those with the Uber Perk Discount only fuel at Caltex if the discounted price is cheaper than another petrol station.

It is still recommended to always refuel at the Budget Petrol on Homer Street Earlwood .

*No Ethanol - still NOT allowed in vehicles*

Last update: 22-Oct-2018 10:59
Author: Peter Murphy

All Company Vehicles and Rental or Hired Vehicles by the company are required to be fueled at the end of your shift or where the vehicle has less than a 1/4 tank of fuel.

  1. Exception: All chauffeured vehicles must always be refuelled at the end of each shift to ensure the next rostered driver has a full tank of full, unless you are informed otherwise by a supervisor.

FUEL AND FILLING UP THE VEHICLE: Ensure the vehicle is not left empty for the next driver allocated to use the vehicle you are using or rostered to use.

  1. Important to note we only purchase fuel at reputable Gas Stations like BP, Shell, Mobil, 7-Eleven, Caltex etc.  We do not allow fuel to be purchased at cheap budget or independent gas stations, except for Rebel Fuel located on 200 Homer St, Earlwood NSW, Australia opposite Dominos Pizza near the traffic lights.

  2. When filling up fuel only purchase unleaded fuel.  DO NOT PURCHASE PREMIUM FUEL OR E10 fuel fuel for all the vehicles.  The vehicles do not require high-octane fuel.

  3. Only fill up fuel when the fuel tank is less than 1/4 of the fuel tank.  If the fuel at the end of your shift is half-way or more, do not fill up.  This is often adequate for the next shift and if they need more, they can fill up anyway.

Questions Asked and Answered:

  1. David Phillip | 15-May-2020 07:51 | Fuel, Petrol, Gas and Filling up Company or Rental Vehicles
    Question: Why is no Ethanol in vehicles directed?
    1. answered by @greg.paff | 17-May-2020 14:52 |
      1. Ethanol can cause several types of damage to the engine in the care and reduces fuel consumption and performance. This link is a good link to read more on Ethanol. https://www.bellperformance.com/blog/how-to-protect-your-car-from-ethanol-damage

2018-11-08 03:47
Amanda Zibato

Uber Pool Chauffeur Jobs (aka UberPool)

Updated 2019.01.14 14:42 ...

  1. With the introduction of UBER PLUS (a service for Tier 1 CCRP who want a better service at a slightly higher price, but not as expensive as Tier 2 chauufeur job), Uber Pool is now seen by Iconic as a Low End Service or a Tier 0.
  2. Uber Pool CCRP still receive the high standard Iconic Chauffeur service with the following changes ...
    1. Still complete the S.N.I.F.F. procedure as normal.
    2. NO LONGER are you required to confirm the drop-off location for any of the CCRP. As Uber Pool has designated drop-off locations, during the S.N.I.F.F. process, only confirm the name and advise the PAX about the policy of UBER pool.

There quite a lot of you (chauffeurs) who are struggling with the UberPooll jobs and more so there are alot of CCRP's who do not understand or know the policy and procedures of UberPool.

In consultation with Uber USA, we have been able to work together to find a possible solution. Remember that while we have a business relationship with Uber, ensure that you always follow Iconic Policy and procedures first before the Uber procedures.

Here are the new procedures and policy with UberPool Jobs.

  1. Here’s how pickups work with UberPool

    1. A CCRP inputs their location and requests a ride.
    2. The Uber app tells them they may need to walk, that it’s trying to match them with a driver-partner, and looking for other CCRPs.
    3. The CCRP will either be asked to wait where they are, or walk up to 250 metres to a nearby pickup spot.
    4. The app will add any other CCRPs who have made requests for trips going in a similar direction, when the CCRP requests or while they’re already on the trip.

  2. Uber will let CCRPs know that for UberPool pickups, they may need to walk a short distance

    1. CCRPs will be informed on their screen that that with UberPool, they may need to walk to get to their pickup spot in the app. If they don’t want to walk, they should consider canceling and requesting with a more premium service instead.

  3. Here’s how dropoffs work with UberPool

    1. A CCRP is dropped off within 250 metres of their chosen destination.
    2. If there’s a walk involved, the app will guide them to their destination. An Iconic Chauffeur should not provide walking distance to the destination, unless the Iconic Chauffeur is 100% sure of where the destination. If you are unsure, then do not provide information and professionally inform the CCRP that the app will guide them and that you are not permitted to provide them directions for safety reasons.

  4. CCRPs will not be informed, when selecting an UberPool chauffeur job request that they can’t change their destination with UberPool

    1. The APP will inform CCRP at and and during the job that CCRPs know that with UberPool, they are unable to change their destination once their Pool trip has been accepted.

    2. If a CCRP asks, the chauffeur can inform them of this Uber Policy
      "This is because with Pool, the app finds an efficient route to multiple pickups and dropoffs. Changing the destination would make this very difficult."

    3. If a CCRP needs to change their destination, the chauffeur can now inform the CCRP that if they wish, they can cancel the trip and, if they want, request a new trip to their new destination. A cancellation fee will apply.

UberPool Policy and procedures on Pickup and DropOff FAQs.

  1. What does the Iconic Chauffeur to when arriving at the pickup spot?
    1. When you arrive to pick up a CCRP, you will see a confirmation screen. On this screen, you can confirm the CCRP's name and select whether the CCRP is alone or with a second CCRP. It's possible that you might pick up multiple CCRPs who have requested UberPool separately at the same spot, so remember to SNIFF each CCRPs' names when they get in the car.

  2. How many CCRPs are there per UberPool request?
    1. CCRPs can request an UberPool trip for just themselves, or opt to bring a friend. There is a limit of two CCRPs per UberPool request.

  3. What if the number of people at the pickup spot does not match the number of people in the request?
    1. CCRPs can request an UberPool trip for up to two CCRPs. If a CCRP tries to bring along additional CCRPs and there’s no room for them as you already have CCRPs in you car, the CCRP can cancel the trip and, if they would like, request another trip instead.
    2. If you are only expecting one person but there’s an additional CCRP, you can adjust the request in-app. You can also do this if a CCRP has requested for two people and there is only one person.

  4. What if the pickup or dropoff location is hard to stop at for any reason?
    1. You can report a bad pickup or dropoff location in the Uber driver app, by going to help > trip issues and adjustments > report a bad UberPool pickup or dropoff location. Uber reviews this and decides whether or not these pickup or dropoff spots need to be removed.

  5. What if the CCRP contacts me and asks me to come to a different pickup location?
    1. If the CCRP asks you to drive to a different pickup point, inform them that with UberPool, it is Uber Policy that they are required walk to their pickup spot and it cannot be changed for safety and security reasons. If they want to request a trip from a different location or do not want to walk, they can cancel the trip and request a more premium service or Uber X.

  6. What if the CCRP is not at the pickup location?
    1. Once you arrive at the pickup location, the app will commence a two minute countdown. Iconic Policy is we wait for 5 minutes for the CCRP, where as Uber has a 2 minute policy on UberPool. Use the Iconic Policy for this procedure. If they haven’t arrived after five minutes, cancel the late CCRP job trip - by selecting ‘CCRP no show’. Notify @eventmanagers of cancellation.

  7. What if my CCRP wants me to decline an additional pickup?
    1. Politely and professional inform the CCRP that they have opted to share the ride with other CCRPs for a more affordable fare and let them know they can cancel their trip and request a premium chauffeur service or UberX. If the CCRP is unwilling to accept this, becomes upset, aggressive or unsafe, you are permitted to end the trip early, by informing the CCRP that if they continue in the manner that is unsafe, you will cancel the trip. If a CCRP insists that you do not accept additional requests and is in breach of policy, cancel the trip, request they exit the vehicle and inform @eventmanagers of the situation. If it is an emergency follow the emergency procedures.

  8. What happens if a CCRP cancels when they’re already in the car?
    1. Pull the vehicle over at the next most safest location and allow the CCRP to exit the vehicle from the most safest direction/door.

  9. What if a CCRP wants to change their dropoff location?
    1. All CCRPs enter both their pickup and dropoff locations when requesting a trip and are unable to change their pickup or dropoff locations once their UberPool trip has been accepted.
    2. If they ask why, inform the CCRP of the following Uber Policy Direction "This is because the app matches CCRPs and driver-partners based on pickups and destinations, so changing the destination would impact other CCRPs on the trip. Also, the original pickup and dropoff points determine the fare, so if a CCRP changes their destination, the fare may be incorrect."
    3. If a CCRP is asked to walk a short distance to their destination as part of their UberPool trip but they ask you to drop them right at their destination, remind them that they opted to walk when they chose UberPool. If they insist, the CCRP can cancel the trip and request another UberPool or premium service or UberX.

Questions Asked and Answered:

  1. David Phillip | 22-Jun-2020 01:47 |
    Question: On arriving at a pick up and CCRP is not there however I already have one Uber Pool CCRP in the car. I advise we have a 5 minute wait policy and they advise they feel this is unfair and I should proceed and not wait? What is my reply?
    1. answered by @greg.paff 22-Jun-2020 21:50
      1. I reply with This is the policy with Uber Pool, similar to waiting for a bus.  If you do prefer a more personal service please do not forget to select Uber X or Uber Comfort or Uber Premium to avoid this.  I know Jason says With all do respect Uber Pool is a public based service and it is not a private or personal service, please forward your complaint our Company Iconic Productions.

2019-01-14 06:32
Steve Baltzois

06 Core Areas Thursday

Core Area for THURSDAY and Time Zones


UPDATED Friday 27 August 2020 13:27 by @greg.paff

  1. Core areas updated between 9:00am to 10:00am

UPDATED Friday 21 August 2020 11:41am by Iconic System

  1. Core areas updated between 5:00pm to 6:00pm

UPDATED Thursday 4 April 17:48 by @steve.baltzois

  1. Due to the coranvirus outbreak the 10 minute way after a CCRP has been dropped is no longer in place. It has been cancelled. At the completion of dropping off the CCRP and doing the normal checks at drop off, chauffeurs are to drive as per the policy of 04 Priority of Jobs and Vehicle Movement . As a reminder tht priority of jobs are (for more information click on the link)
    1. VIP Jobs
    2. HotSpots (coloured ares)
    3. Core Areas
    4. On Screen Events (click to see required timing)
    5. Opportunities nearby.

UPDATED Wed 9 October 2019 11:57am by @greg.paff

  1. If you have a VIP job or there are coloured busy areas on the job map follow the policy of Priority of jobs and vehicle movemen click here for Policy link. If not go to step 2.
  2. Drive minimum 250 metres and up to a maximum of 500m, from the dropoff location. This is important to avoid the CCRP feeling uncomfortable that you are stopped and waiting outside their dropoff location.
    1. If you are at or near the airport, drive away from the Priority pick up zone. This may mean you drove further than the maximum of 500m. This is permitted.
    2. If you are more than 150kms from the Sydney City GPO, skip the steps and follow from step 5.
  3. Find a safe and legally acceptable place to park the car.
    1. If your in the city, and cannot find a safe place to park, you can drive around the city roads, but preferred you find a safe location. Remember that No Parking and No Standing zones legally allows to you temporarily stop to pickup or drop off.
  4. Remain online while the @event.managers allocate new jobs to you in the area. If you want you can turn off the engine, not necessary or required.
  5. After 10 minutes of waiting for job allocation, if you do not receive a job allocation within the 10 minutes proceed to step 5. Do not stay waiting for longer than 10 minutes, but not less than 10 minutes.
  6. Drive to the next core area of the allocated timezone as written below.

The Core Areas are suggested suburbs and its surrounding area.

Chauffeurs should drive through the areas and change event 10 minutes.  Each number :10), :20), :30) refers to 10 minute blocks.  Do not stop in a core area or remain in the area for longer than 10 minutes.

Sydney CBD Hotspots (travelling in order of priority) include but not limited to the following specific points:

  • King Street Wharf
  • Century Tower on Pitt Street
  • Ivy Bar & Establishment (Cnr Bridge & George Street)
  • Pitt Street Mall South End (Cnr Pitt Street & King Street)
  • Pitt Street Mall North End / David Jones (Cnr Market St and Castlereagh Street)
  • World Square (Cnr Liverpool and Pitt Street)
  • Haymarket / Paddys Market
  • Central
  • Darling Harbour West End (Star Casino) Murray Street to Pirrama Road to Pyrmont Street
  • Darling Harbour East End (off Wheat Road)

If you receive a job that takes you out of a core location, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas..

If you receive a job in that core area, after you drop off, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas...

If your drop off takes you to another core area, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas

Day Time of Day Core Area Focus
Thurs 00:00 to 01:00
:00) St Leonards (via Pacific Hwy) :20) Ivy Bar / Establishment :40) CBD Hotspots
:10) St Leonards (via Pacific Hwy) :30) Ivy Bar / Establishment :50) CBD Hotspots
Thurs 02:00 to 03:00
:00) Paddington :20) CBD Hotspots :40) Pyrmont (Star Casino)
:10) Paddington :30) CBD Hotspots :50) Pyrmont (Star Casino)
Thurs 04:00
:00) CBD Hotspots :20) Paddington :40) Pyrmont (Star Casino)
:10) CBD Hotspots :30) Paddington :50) Pyrmont (Star Casino)
Thurs 05:00
:00) Paddington :20) CBD Hotspots :40) Surry Hills
:10) Paddington :30) CBD Hotspots :50) Surry Hills
Thurs 06:00
:00) Double Bay :20) Rose Bay :40) Bondi Beach
:10) Bellevue Hill :30) North Bondi :50) Bondi Beach
Thurs 07:00
:00) Bondi Junction :20) Bellevue Hill :40) North Bondi
:10) Bondi Junction :30) Rose Bay :50) North Bondi
Thurs 08:00
:00) Woollahra :20) Manly Beach :40) Mosman
:10) Woollahra :30) Manly Beach :50) Neutral Bay Village
Thurs 09:00
:00) Bondi Junction :20) Vaucluse :40) Rose Bay
:10) Double Bay :30) Watsons Bay :50) Paddington
Thurs 10:00
:00) Royal Randwick Shopping Centre :20) Maroubra Junction Shopping Mall :40) Westfields Eastgardens
:10) Coogee Bay Hotel :30) Royal Randwick Shopping Centre :50) Kensignton Shopping Centre
Thurs 11:00
:00) Bondi :20) Maroubra :40) CBD Hotspots
:10) Bondi Beach :30) Maroubra :50) CBD Hotspots
Thurs 12:00
:00) Surry Hills :20) Paddington :40) North Sydney
:10) Bondi Beach :30) CBD Hotspots :50) Neutral Bay
Thurs 13:00
:00) Birkenhead Point :20) Drummoyne :40) Concord
:10) Birkenhead Point :30) Top Ryde (Westfields) :50) Homebush
Thurs 14:00
:00) Strathfield :20) Bexley :40) Marrickville
:10) Burwood :30) Earlwood :50) Rockdale
Thurs 15:00
:00) Randwick :20) Bondi Junction :40) Watsons Bay
:10) Coogee :30) Bondi Beach :50) Vaucluse
Thurs 16:00
:00) Rose Bay :20) Woollahra :40) Surry Hills
:10) Paddington :30) Paddington :50) Central
Thurs 17:00
:00) North Sydney :20) Cremorne :40) Neutral Bay
:10) St Leonards :30) Artarmon :50) Mosman
Thurs 18:00
:00) Randwick :20) Surry Hills :40) Glebe
:10) Woollahra :30) Surry Hills :50) Chatswood
Thurs 19:00
:00) St Leonards :20) Mosman :40) Manly
:10) Cremorne :30) Mosman :50) Brookvale
Thurs 20:00
:00) Seaforth :20) Warringah Mall :40) Manly
:10) Manly :30) Brookvale :50) Central
Thurs 21:00
:00) CBD Hotspots :20) Elizabeth Bay :40) Paddington
:10) CBD Hotspots :30) Elizabeth Bay :50) Paddington
Thurs 22:00
:00) CBD Hotspots :20) Central :40) Paddington
:10) CBD Hotspots :30) Central :50) Paddington
Thurs 23:00
:00) CBD Hotspots :20) Central :40) Paddington
:10) CBD Hotspots :30) Central :50) Paddington

2020-08-27 05:27
Greg Paff

Sydney International Departure Location and Traffic Access

Sydney International Airport Traffic Management has changed the driving path to the departure area at Sydney International Airport. Access from Qantas Drive and Airport Drive no longer provides direct access to the departure area.  This route now takes you to the International Arrrivals area.  As a result please follow the following directions when dropping off a CCRP to Sydney International Airport Departure.

  1. Follow the signs to International Airport.
  2. If driving south-bound from Eastern Distributer, take the General Homes Drive to M5 and then exit off Marsden Road.
  3. If driving south-bound from O’riordan Street, Turn left on Qantas Drive and proceed to M5 and then Marsden Road Exit. Do not turn right as the signs indicate for International Airport. This may cause uncertainity to the CCRP, so inform them of the new traffic management and that by turning left you will be required to make a loop through the airport and then onto Innesdale Road before going back to Airport Drive and to Departure.

So in essence, always come from Marsden Road or gain access to Marsden Road for all International Drop-Offs.

Please note some CCRP’s may request to be dropped off at the Fast-Area Drop-Off at Arrivals for Departures. If this is the case, follow signs to the Fast Drop-Off Area at Arrivals.  Please note, there is a 15 minute free drop-off area.  Do not take more than 15 minutes to exit this area as we will not be able to charge the CCRP if you take longer to exit the area.  It has to be a quick drop-off if you drop-off in this area.

2019-01-14 00:34
Steve Baltzois

Smoking, cigarettes, tobacco or anything relating to the process act or behavior of smoking.

Smoking and government regulations on smoking (which refer to any process in making, using, creating or being involved) in using cigarettes, e-cigarettes, cigars, pipes or any item or paraphernalia relating to the act of smoking tobacco or any other item is becoming a very legislative part of everyone's lives.  In view of specific incidents the company has now decided to also implement a more formal policy for all workers of the company in regards to smoking.  While there are elements of smoking clauses in different policies within the Company Policy and FAQ server it is now become essential to make a dedicated policy on this issue.

All workers of the company are required to adhere to the following:

  1. Obey all cigarette, tobacco and smoking laws in the jurisdication they are in.  Workers unsure of the smoking laws in the jurisdictiona they are in should, on their own accord, research using google or any suitable browser.  Depending on your location of the company your smoking laws refer to the following search link https://www.google.com/search?client=firefox-b-d&q=australian+smoking+laws
  2. Where working at an event where the venue is a school or child related venue, obey all smoking laws in relation to this legistaion of smoking in child-orientated locations or venues. Depending on your location of the company your smoking laws refer to the following search link https://www.google.com/search?client=firefox-b-d&q=smoking+laws+near+schools.

  3. Be aware of the effects of passive smoking and how this may affect other workers.

  4. SMOKING IS NOT PERMITTED on any occasion or time whilst in a company vehicle, rental vehicle, chauffeur vehicle, transport vehicle that has been provided by the company to the worker.

  5. SMOKING IS NOT PERMITTED on any occasion or time whilst in a company leased house, property, AirBusiness accommodation, room, motel or hotel that has been booked by the company for the worker.
    1. Where smoking is permitted while at a company booked property/accommodation while working or on tour ...
      1. The worker must obtain written or SMS/TEXT proof of the permission granted from the hotel management or representative of the hotel or the Accommodation Host (as stated in the Accommodation Call Sheet).  Failure to receive written permission as required will result in the company policy as stated in clause 5 above.
      2. Only be done external to the property/room.
      3. It must always be outdoors.  Smoking indoors is not permitted for any reason.
      4. Where the worker is smoking outdoors of the property/room ...
        1. it is the responsiblity of the smoker to ensure that the smoke or odour does not enter the indoor area of the property/room. 
        2. Where this occurs the smoker must ensure they are at least 2 metres from the opened window or door, or the smoker has closed the window or door to ensure no smoke enters the indoor area of the property/room. 
        3. It is the responsiblity of the smoker to ensure they inform the other persons on tour who are indoors if they are ok with the windows/doors are closed.
        4. If a situation arises where the majority do not wish to have the window/door closed for suitable reasons the smoker must be 4-5 metres from the opened door/window of the property/room.
        5. It is responsibility of the smoker to have with them a deordorizer to remove all scent of the tobacco or smoking odour.

      5. Ashes, used cigarettes, ashtray and any left over substance or material of the smoked item, must remain outdoors at all times.
      6. On no occasion must the ashes, used cigarettes, ashtray or any left over substance or material of the smoked item be brought indoors of the property/room for any reason.
      7. On no occasion must the ashes, used cigarettes, ashtray or any left over substance or material of the smoked item be discarded inside the property/room. 
      8. All ashes, used cigarettes, ashtray or any left over substance or material of the smoke item must be discarded outdoors or in an outdoor bin, external to the property/room, or left outdoors.

  6. SMOKING IS NOT PERMITTED on any occasion or time whilst in company uniform.  If a worker wishes to smoke while in company uniform they will be required to wear civilian/private apparel over the company shirt or logo whilst smoking.  Smoking whilst in company uniform is not permitted.

  7. SMOKING IS NOT PERMITTED on any occasion or time whilst indoors at a company booked venue, accommodation, vehicle of transport.

  8. Where a worker is permitted to smoke in an approved area and is not in breach of the company smoking policy ...
    1. The worker must ensure they have a deordorizer to mask/remove the odour and scent of smoking from their persons.
    2. Halitosis and a smokers breath is very common in smokers and therefore if you are prone to this, the worker must have breath mints to mask or remove the smokers breath.

Questions Asked and Answered:

  1. David Phillip | 21-Jun-2020 07:18 |
    what is policy and procedure if whilst at a leased property the designated smoking area is at the back rear of property, however the garbage bins are at the front and the only way to access the bins from the rear of property is through the house premises. In such circumstances what is procedure for disposing of the used ash? Is it acceptable, providing there are no safety or odour issues to place all the used ash into a disposable bag, walk directly through the property and immediately dispose of the bag into the appropriate bins?
    1. answered by @steve.baltzois 21-Jun-2020 17:56
      1. exactly as you said.  The ashes need to be put in a scented bag or a locked/tied bag and taken thrown the property to the garbage bins.  Most homes have a side passage way and this should be the first place to walk through before going through the property.  If there is no other way to take it out, going through the property with the ashes in a sealed bag is acceptable in this case.

2019-04-16 00:45
Steve Baltzois

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Uber Comfort option available for CCRPs

After a successful trial in selected cities across Australia, Uber and Iconic Productions is fully rolling out UberX Plus, our comfort-first ride option - but with a new name. From Monday 29 April, Uber will be renaming UberX Plus to Uber Comfort. This ride option will come with all of the added features that CCRPs have told us they loved most about UberX Plus, including top-rated drivers with more experience on the road. Now that a little extra comfort is here to stay, you can enjoy it any time you request a ride.

To have Uber Comfort added to your Iconic Chauffeur Profile, you will need the following standard:

  1. A rating of 4.9 and more.
  2. Keep your car clean (uninformed checks will be done by Greg)
  3. Make sure your phone is charged
  4. Have a sense of humour
  5. Make riders feel comfortable
  6. Know the SNIFF process off by heart.  You will be tested on 3 occasions randomly.
  7. Greet riders with a smile (Good first impression)
  8. Be on time
  9. Take the most direct route to the rider
  10. Navigate to the rider icon
  11. Make sure your vehicle temperature is comfortable

2019-04-30 07:43
Greg Paff

Chauffeur and Driver safety education

 Updated 16 May 2020 23:35 by @greg.paff 

  1. Added the explanation the Split Break Time offer option in this policy. To understand what this break policy is click here.

Iconic Productions and other Businesses that have contracts with UBER have teamed together to develop a Chauffeur and Drive Safety Education Program.  We here at Iconic see safety and the way we handle ourselves in a professional way as very important and paramount to the success of the business and brand.  It also maintains the very high standard of safety that the Iconic company prides itself on.

As part of all this, Uber and Iconic have joined with a Third-Party Provider and have implemented a Chauffeur and Driver Safety Education Program that all Iconic Chauffeurs and soon all Uber drivers are required to watch, complete the questions and become more informed, more knowledgeable and more aware of the importance of safety, professionalism and how we present ourselves to our customers.

While the safety education program focuses more on chauffeurs and drivers, all workers at Iconic Productions and Iconic Performances can benefit from watching the video, doing the training modules and maintaining the high standard.

Below is information relating to the Driver Safety Education Program that is essential to read and watch before completing the online video and questionnaire. 

All Iconic Chauffeurs are required to complete this Chauffeur and Driver Safety Education program within 14 days of receiving your notice to complete.

Avoiding Discrimination:

  • As an Iconic Chauffeur, you're part of a global community that's making it easier for people to get around their cities.  The community is one for everyone - regardless of what they might look like or what beliefs they might have.  It is your responsibility to treat your CCRPs with respect and not to discriminate based on any characteristics protected by the law.
  • When you chose to be an Iconic Chauffeur, you are expected to be treated with respect by your CCRPs - regardless of your race, religion, disability, sexual orientation or gender identity.  And of course, your CCRP deserves the same from you.  This is important because when you are providing the Iconic Chauffeur experience and service, there are certain legal obligations that you need to follow.  One of these obligations is to treat people fairly and equally - in other words, not to discriminate.
  • Many of us have experienced discrimination at some point in our lives.
  • It happens when people in a particular group are treated differently from others.
  • Whether it involves the rider or the Chauffeur, it is never acceptable, and in many situations, it's against the law.
  • Unlawful discrimination can be based on many things, like someone's age, disability, gender identity, marital status, nationality, race, religion, sexual orientation or personal beliefs.
  • You might be unlawfully discriminating against someone if you refuse to pick them up or give them a bad rating, solely because of how they look or what they believe in, or if you avoid certain neighbourhoods because of the people who live there.
  • It can also include using offensive or disrespectful language about a group of people - even if you don't think your CCRPs belong to this group.
  • The key to a happy trip is for drivers and riders to respect each other.
  • To avoid breaking discrimination laws, keep your conversations polite and friendly, and try to avoid sensitive topics like religion or personal beliefs.

To ensure you understand this area of the safety program complete the following:

  1. Discrimination means _______________.
    1. treating people in a particular group differently from others because of what they look like or what they might believe in
    2. treating everyone with respect
    3. giving a rider a bad rating.
      • The correct answer here is Discrimination means (1) treating people in a particular group differently from others because of what they look like or what they might believe in

  2. Discriminating against someone based on age, disability, gender identity, marital status, nationality, race, religion, sexual orientation, or personal belief is ________.
    1. against the law
    2. ok if you don't' belong to any of these groups
    3. ok depending on the situation
      • The correct answer here is (1) against the law

  3. You can refuse service to someone if they ________.
    1. are of a particular race
    2. have a service dog
    3. are too intoxicated or aggressive.
      • The correct answer here is (3) are too intoxicated or aggressive

Preventing Sexual Harassment:

  • Sexual violence and harassment are serious issues that affect both men and women all over the world.
  • It’s important to be aware that, as an Iconic Chauffeur, your words and actions can help give someone a safe and pleasant experience - or make them feel uncomfortable or nervous. Some behaviours can even be considered unlawful sexual harassment, even if they were not intended that way.

  • What is ‘sexual harassment’?
    Sexual harassment is any unwanted behaviour of a sexual nature. It’s not only unacceptable, but it can also be against the law.

  • Remember when it comes to Sexual Harassment  DO :
    1. chat about neutral topics like music or holidays
    2. respect the rider's privacy
    3. respect their personal space
    4. follow company procedures and use the programs or apps to report items left in the car, do not drive back to the CCRP's house or office or where you last dropped them off to return it.
    5. be more careful and aware of your actions if a CCRP is travelling alone or late at night.
  • Remember when it comes to Sexual Harassment  DON'T :
    1. ask personal questions
    2. ask about plans for the evening, or if they're going home
    3. touch the CCRP in any way - even to be friendly
    4. ask for social media or contact details
    5. wait outside while the rider enters their house.

      This is even more important NOT to DO if you know the CCRP, the CCRP is a family member or friend or colleague, who has entered the vehicle or you have become familiar with them over time as a regular customer of the company.
  • Unlawful sexual harassment is any unwelcomed behaviour that is sexual in nature.
  • It can take different forms, from unwanted physical contact, to a comment or gesture you think is harmless but might offend someone else.
  • Bear in mind that something can be considered unlawful harassment even if it's not meant that way.
  • Although most people would never engage in sexual assault, misconduct or harassment, it's essential to be clear that this conduct is never tolerated and is usually against the law.
  • Whether you're the Chauffeur or the CCRP, chauffeuring or the use of a vehicle transportation as a service, is NOT the place to flirt or proposition someone.
  • There can be legal consequences, and most companies, like Uber and Iconic Productions have policies prohibiting all sexual activity while providing and using the services, including between the CCRPs.
  • While it's great to smile and be friendly, be aware that actions like staring, asking to exchange contact information, winking, whistling, scratching your private area (where a CCRP is present), ... or frequently checking the rearview mirror, can make people feel uncomfortable. This means they also could be considered examples of unlawful sexual harassment.
  • Other examples of sexual harassment include complimenting someone on their looks or how they're dressed, even if you're trying to be polite.
  • Remember, what someone is wearing is not an invitation to flirt with them.
  • Casual conversation can put your CCRP at ease, but some topics can feel like you're invading their rights or privacy.
  • Avoid personal questions about age, relationships, where they live, or their plans for the evening - especially when the CCRP is on their way home.
  • Stick to neutral topics like movies or holidays.

To ensure you understand this area of the safety program complete the following:

  1. Sexual harassment is any behaviour that is sexual in nature.
    1. True
    2. False
      • The correct answer here is (2) False.  Harassment is any behaviour that is unwelcomed.

  2. Sexual harassment does not have to involve physical contact.
    1. True
    2. False
      • The correct answer here is (1) True

  3. Most companies providing Chauffeur services have policies prohibiting all sexual activity for chauffeurs and their customers (CCRPs).
    1. True
    2. False
      • The correct answer here is (1) True

  4. It is a good idea to compliment a rider on their looks or how they're dressed.
    1. True
    2. False
      • The correct answer here is (2) False

  5. Frequently checking your rearview mirror to see what the rider is doing can make them uneasy.
    1. True
    2. False
      • The correct answer here is (1) True

Respect Personal Space:

  • Failing to respect people's personal space can lead you to fall foul of the law.
  • It is important to know that physical contact of any kind, including touching or hugging, is NOT OK - even if it's meant to be friendly or helpful.
    This is even more important NOT to DO if you know the CCRP, the CCRP is a family member or friend or colleague, who has entered the vehicle or you have become familiar with them over time as a regular customer of the company. Remember you are working for or with a company and need to protect and maintain the high standard of the company and the brand image - and the CCRP, regardless of who they are or how they are related to you, is the paying customer and is always required to be treated with the highest respect and regard relating to customer service.
  • Asking for a CCRP's phone number or social media details, or going to their place of work, can make them feel uncomfortable and could be considered unlawful sexual harassment.
  • If the CCRP has left something in the vehicle, it's best to handle the situation through the programs or apps provided and follow company procedure.  Do not drive back to where the CCRP was dropped off, or to their house or office.
  • At the end of the trip, waiting outside the CCRP's place of destination (home/office) for them to go inside can also feel intrusive, even if you're just making sure they're safe.
  • A list of examples to help you understand and recognise what behaviours make CCRPs feel uncomfortable and may be unlawful have been provided to you, but you might not always be able to tell when the CCRP feels uncomfortable. Many people will hide their embarrassment or uncomfortability by laughing or smiling - and that does not mean they want you to continue.
  • And keep in mind that CCRPs might feel more vulnerable at night or when travelling alone.

To ensure you understand this area of the safety program complete the following:

  1. Which of these are APPROPRIATE questions to ask a CCRP?
    1. Are you on your way home?
    2. Are you on Facebook?
    3. Would you like to listen to the radio
    4. Are you single?
    5. Are you enjoying the warm weather?
    6. How old are you?
      • The correct answer here is (3) Would you like to listen to the radio; (5) Are you enjoying the warm weather.

Assisting riders with a disability:

  • What’s the best way to help someone a disability?
    As an Iconic Chauffeur, you’re already helping people to get around their cities safely and easily. That’s especially important when it comes to people with disabilities, who may need a bit of extra support when they travel and rely on you to get around.

  • What is ‘disability’?
    When you hear the word ‘disability’, you may think of someone who is blind or deaf or uses a wheelchair. But disability is much broader than that.

  • Remember that it’s against the law to discriminate against a CCRP with a disability.
  • Ask the CCRP how you might assist them.
  • Listen to what the CCRP says: they’ll tell you how best to help them.
  • If they have a mobility aid or wheelchair, ask how they’d like you to store it.
  • Always allow service animals into your car.  Refer to the company policy regarding animals in the vehicle.
  • Choose an accessible spot for pickups and dropoffs.

  • A disability is any condition that limits a person's mental, sensory or mobility functions.
  • It's not always visible, so you might not know if someone has a disability.
  • It also becomes more common with age.
  • The law protects people with disabilities from discrimination. For example, it's illegal for a Chauffeur to refuse to pick up a CCRP with a service animal or collapsible wheelchair, or any CCRP who has a disability.
  • The best way to assist people with disabilities is:
    1. Using and remember the word WALL will help you provide a more inclusive experience for CCRPs with a disability.
      1. W = Watch
        • Watch your CCRP and don't assume what they need.
      2. A = Ask
        • Ask the person if they would like any assistance. People with a disability generally know what they need, so start by asking them what you can do to help.
      3. L = Listen
        • Listen to what your CCRP says, and respond appropriately and accordingly. They'll tell you how to help them.
      4. L = Learn
        • Learn from your CCRP and build your experience for the future and in helping others.

To ensure you understand this area of the safety program complete the following:

  1. What tips did you learn about assisting people with disabilities?
    1. Learn from every experience when working with a CCRP with a disability.
    2. Watch the CCRP to see if they may need help.
    3. Listen to what the CCRP says.
    4. Immediately start assisting the rider.
    5. Don't allow service animals to ride in the vehicle.
    6. Don't pick up a deaf rider if you don't know sign-language.
      • The correct answer here is (1) Learn from every experience when working with a CCRP with a disability; (2) Watch the CCRP to see if they may need help.; (3)  Listen to what the CCRP says.

Helping people with specific disabilities:

  • If your CCRP uses a wheelchair or mobility aid, always ask them how they'd prefer you to store or fold their device.  Remember it is the CCRP's device, and they know best of what to do with it.
  • Make sure you've got enough space to store their device.
  • Try to stop an accessible spot during pickup and dropoff.
    • It may not be possible for the CCRP to cross a busy road or move a long way to reach the vehicle.
  • When picking up a CCRP who is blind or has low vision, it can help to introduce yourself verbally.  Always use the SNIFF procedure.
  • Ask if they need help to find your vehicle or to get in or out of the vehicle.  If they ask to be guided, you can offer your elbow or arm to guide them.
    • Don't take their arm without permission as the CCRP could regard this as unwanted physical contact, which (as learnt earlier) can be unlawful harassment.
  • While guiding someone, give descriptive directions, and warn them about potential obstacles like curbs or stairs.
  • And again, drop them off in a safe location, away from busy roads.
  • You are required by law to allow service animals such as guide dogs or hearing dogs, into your vehicle.
  • Let the animal sit on the floor in the back of the vehicle.
  • Always ask the CCRP whether they need assistance with the service animal.
  • Remember that you shouldn't touch a service animal unless the CCRP asks you to.
  • How should you assist somebody who is deaf or hard-of-hearing?
    1. Make eye contact and ensure you're facing the CCRP when you speak to them (except when the vehicle is in motion being driven).
    2. If you need to attract their attention, try waving your hand or getting into their line of sight.
    3. Be patient and speak clearly, at a normal pace.
    4. Do not shout, speak too slowly, or use too many hand gestures as these can make it harder for the person to understand you.
  • If you don't follow your obligations towards CCRPs with disabilities, this may result in legal action against you.  The company will not assist in your defence if you have not followed the procedures and principles here. Remember to be Iconic at every second of the working day.

The Golden rule here is to treat every person with RESPECT, HONOUR and positive COMMUNICATION.

To ensure you understand this area of the safety program complete the following:

  1. When picking up a CCRP with a disability, choose an accessible spot.
    1. True
    2. False
      • The correct answer here is (1) True

  2. If your CCRP has low vision, wave at the to catch their attention.
    1. True
    2. False
      • The correct answer here is (2) False.  Make sure you introduce yourself verbally.

  3. When guiding a blind person, immediately take a firm grip of their arm or elbow.
    1. True
    2. False
      • The correct answer here is (2) False. Never touch anyone without asking for permission first.

  4. Allow service animals to travel with the CCRP.
    1. True
    2. False
      • The correct answer here is (1) True

  5. If your CCRP is hard-of-hearing, remember to face them when speaking to them.
    1. True
    2. False
      • The correct answer here is (1) True

Vehicle maintenance and inspection:

  • While all company vehicles are regularly checked and scheduled for maintenance, as the driver of the vehicle, you have a responsibility to ensure that your vehicle is safe and in good working condition.
  • The safety education video provides a brief short sample of vehicle maintenance and inspection.  As an Iconic Chauffeur, you MUST ALWAYS FOLLOW Iconic's procedures in completing a vehicle safety inspection before you commence your day's work.  Refer to the FAQ on Vehicle Log and Safety Inspection and how to look after, use, drive and safety check a company vehicle.

To ensure you understand this area of the safety program complete the following:

  1. Do you remember how to do a visual inspection before taking the vehicle on the road? Which of the following items do you need to check before driving off?
    1. Is my phone charger working?
    2. Are my seatbelts in good condition.
    3. Is the tread depth at least 0.5mm.
    4. Are my headlights and indicators working?
    5. Is the oil level ok?
    6. Do my windscreen wipers have water.
      • The correct answer here is (2) Seatbelts; (4) Headlights and indicators; (5) Oil Levels and leaks; (6) Water in the windscreen wiper

Making sure you're fit to drive:

  • While it’s essential to keep the vehicle in a safe condition, it’s just as important to look after yourself, and only drive when you’re fit and alert. That’s not just common sense - as a Chauffeur and driver, it’s also your legal responsibility to do so.

  • What is ‘impairment’?
    Impairment means that your ability to drive is reduced by things like fatigue, alcohol, medication and other drugs, or illness. In other words, it’s not safe for you to drive.

  • Driver impairment happens when your ability to drive a vehicle is reduced because of fatigue, medication and other drugs, or alcohol.
  • Driving while tired will significantly increase your risk of having a vehicle accident.
  • It affects your judgement, slows down your reaction times and makes it harder to concentrate.
  • So how do you know when you're tired or fatigued?  Look out for warning signs like
    • yawning,
    • sore eyes,
    • blurred vision,
    • stiff muscles or cramps,
    • or sudden lapses of micro-sleeps or displacement.  (Displacement is when you cannot recall what you did in the last few seconds or minutes)

      If you experience any of these before you start your day's work or while driving on the road, then take a break and remember to follow the company fatigue management policy; the Chauffeur Break Policy and the Split Break Time offer option in this policy. To understand what this break policy is click here.

To ensure you understand this area of the safety program complete the following:

  1. Impairment can be caused by
    1. loud music
    2. medication and other drugs
    3. being well-rested
      • The correct answer here is (2) medication and other drugs

  2. ____ is not a common sign of fatigue.
    1. Coughing
    2. Yawing
    3. Sudden lapses of sleep
    4. Sore eyes
      1. The correct answer here is (1) Coughing.

  3. It's recommended when driving to take breaks at least
    1. 15 minutes every 2 hours
    2. 2 minutes every 2 hours
    3. 15 minutes every 5 hours
      1. The correct answer here is (1) 15 minutes every 2 hours
        - this is a recommendation only and not a legislation.  Follow company policy regarding drive time breaks.

  4. You can avoid fatigue by getting ___________ hours sleep a night.
    1. 4 to 6
    2. 6 to 7
    3. 7 to 9
      • The correct answer here is (3) 7 to 9

  5. If your CCRP is hard-of-hearing, remember to face them when speaking to them.
    1. True
    2. False
      • The correct answer here is (1) True

Driving under the influence of drugs or alcohol:

  • Driving under the influence of drugs or alcohol is always against the law and is in breach of company policy.
  • Having open containers of alcohol in your vehicle, even if they are not yours or belong to the CCRP, is not allowed.
  • Your driving ability can also be impaired by certain medications, so if you're taking any, check that they won't affect your alertness.
  • Remember that some medication conditions may impact your ability to drive, so please always follow the guidance of your local doctor or general practitioner.

To ensure you understand this area of the safety program complete the following:

  1. Driving while under the influence of drugs is acceptable?
    1. Maybe
    2. Yes
    3. No
      • The correct answer here is (3) No

  2. Driving while tired is acceptable.
    1. Maybe
    2. No
    3. Yes
      1. The correct answer here is (2) No

  3. Driving with a medical condition is acceptable.
    1. Maybe
    2. No
    3. Yes
      • The correct answer here is (2) Maybe. Advice from a doctor or GP is required.

  4. Driving after taking certain medications is acceptable.
    1. Maybe
    2. No
    3. Yes
      • The correct answer here is (1) Maybe. Check with your doctor or the pharmacist.

  5. Driving when you're fit and alert is acceptable.
    1. No
    2. Maybe
    3. Yes
      • The correct answer here is (3) Yes

Staying safe on the road:

  • Every driver wants to stay safe on the road and avoid dangerous situations. But sometimes these are unavoidable.
  • The best way to deal with problems on the road is to be prepared and to follow some basic safety guidelines.
  • Road safety is the responsibility of everyone on the road, but it starts with you, the driver.
  • What can YOU do to prevent road accidents?
    1. Follow the rules of the road in the country you are driving.  Every country is different, and as the company has multiple offices, it is important to know the road rules of that particular country and state.
    2. Stick to the speed limit - or the appropriate speed for the road conditions you are on at the time.
      It is a speed limit, not a speed target to reach or surpass.
    3. Drive safely at all times and follow the company policy on how to look after, use, drive and safety check a company vehicle.
    4. Make use of the vehicle's safety features.
    5. Seat belts save lives, so keep your fastened, and check that your CCRPs are using theirs before you drive off and while driving.
    6. If your CCRP asks you to pick them up somewhere that's unsafe or illegal, respectfully refuse and find a safe place to stop nearby and send them a message or call them to let them know where you are.  The same thing applies if a CCRP asks you to drop them off at a location that is unsafe or illegal.  Respectfully refuse and find a safe place to stop.
    7. Respect the local parking rules (even if you disagree with them) and do not block bike lanes, or accessibility ramps.
    8. Keep your eys on the road, not on your phone, on the CCRP in a conversation or a navigation device or even trying to change the radio.
  • No matter how careful you are, there's always a risk you'll come across an emergency on the road.  Be prepared for the unlikely possibility.
    1. If you're involved in an accident, follow the company procedures relating to an accident.
    2. Check that everyone involved is safe.
    3. Contact emergency services by calling the appropriate number of the country you are in or use the emergency button the APP or smartphone if available.
    4. Follow the instructions that the emergency service personnel give you while waiting for them to arrive.
  • If you CCRP has fallen asleep in the vehicle, you can try to wake them up by talking to them or turning up the radio. (NEVER PHYSICALLY TOUCH THEM to wake them up) - it can be unlawful and an act of harassment.
    • If they don't respond or seem intoxicated, they may need medical attention. Therefore contact emergency services and follow their instructions until they arrive.
  • If you feel threatened by a CCRP, then end the job immediately and contact emergency services.
  • When it is safe, you should report any incidents to the event management team, your company department supervisor so you can be assisted.

To ensure you understand this area of the safety program complete the following:

  1. What are some of the general safety tips you should always follow (select the most appropriate)?
    1. Keep your phone in your lap.
    2. Drive safely.
    3. Follow the rules of the road.
    4. Ignore the speed limit if your CCRP is in a rush.
    5. User your seat belt if the police are watching.
    6. Follow local parking laws.
      • The correct answer here is (2) drive safely; (3) follow the rules of the road; (6) follow local parking laws

  2. What should you do when dealing with emergencies and dangerous situations? (select those that are true)
    1. If you feel threatened by a CCRP, continue the trip and give them a bad rating.
    2. If a CCRP doesn't respond and needs medical attention, contact emergency services.
    3. If your CCRP has fallen asleep, shake them gently to wake them up.
    4. If you're in an accident, first check that everyone is safe.
    5. If someone is hurt, give them medical assistance.
      • The correct answer here is (2) contact emergency services; (4) check that everyone is safe

After you have completed reading this policy on safety education as an Iconic Chauffeur and are fully aware and understand the policies and clauses herein,

  1. please make a comment on the FAQ policy that you have read and understood it,
  2. then inform the @eventmanagers in the Chauffeur Channel or your department supervisor that you have read the policy and are now capable and willing to complete the online course.

At this point, your department supervisor will forward you a link to complete the online Chauffeur Safety Education Program.  You must click the link and complete the online video training course within 14 days.

At the completion of the online training, you will receive a fail or pass.  Please take a screenshot of the result and upload it on slack on the correct department channel #chauffeur_event_j and tag @eventmanagers and your department supervisor.

If you fail the course three (3) times, your chauffeur driving rosters will be suspended without pay until you take a further face to face training course and on the road training course.

We trust you understand the importance to always know your policies and procedures at all times and always come back to the company FAQ policies and procedures when unsure.

Happy and Safe Driving!


Questions and Answers:

  1. David Phillip | 12-Jun-2020 02:26 |
    Question: What is procedure if a CCRP for safety politely requests the chauffeur to walk them to there door?
    1. answered 13-Jun-2020 00:10 by @steve.baltzois
      1. For Tier 1 and 2 CCRPs we do not offer this service.  Tier 3 requires approval first and Tier 4 or VIP you provide a quick note on Slack and proceed to offer the service.

  2. David Phillip | 31-Dec-2019 10:56 |
    Question: this faq covers the topic of "no open alcohol in vehicle and no alcohol allowed to be consumed in vehicle at all" Is there a seperate Faq on topic of "possesion and consumption of the alcohol?" 
    1. Answered by @steve.baltzois 02-JAN-2020 23:48
      The simple answer is that the perception of possession or consumption is covered in this FAQ by the information written at "Having open containers of alcohol in your vehicle, even if they are not yours or belong to the CCRP, is not allowed." This is under the category of "Making sure you're fit to drive:" which refers to drinking while driving (i.e. consumption) and also in the category of "Driving under the influence of drugs or alcohol:".  When written it is written with the basic knowledge of the english language and Driving under the influes and "having open containers of alcohol" would be legally seen as reasonable understanding or meaning of being in possession or consumption.  In essence of course it is company policy that no worker is to ever be in possession of or in consumption of alcohol when driving or working at Iconic.

      In addition to this component there are other company policies that make detailed reference to your question of possesion and consumption, so it is very well covered.  Thank you though for seeking clarity and asking the right questions..  The more detailed policies and FAQ can be found at:
      1) Responsibility of all persons travelling in company vans

      2) Responsibilities / Duties / Roles / Tasks for all Employees and Independent Contractors
      3) 01. Responsibilities and Duties of Actors / Performers
      4)
      01. Responsibilities and Duties of Stage Hand / Sound Tech / Production Crew
      5) Eating and Drinking in the car?

2020-05-16 12:11
John Khoury and Tamira Stevenson with Uber Legal and Safety Education Officer and Team

Dropped off CCRP in North Sydney or North Shore Suburbs, what do I do to return back to Sydney CBD? Am I allowed to take the harbour bridge toll now that I am empty in the North Sydney and North Shore Suburbs?

If you have dropped off a CCRP in the North Sydney or the North Shore or Northern Beaches you are allowed to take the Harbour Bridge Toll to return to the Sydney City Core areas.  Except before you do this, please follow the following steps as the @eventmanagers most likely will be able to send or allocate a job from where your are as a rfeturn job back into the city core areas and suburbs.

Here is what you do after you have dropped off a CCRP in North Sydney suburbs or the North Shore Suburbs.

  1. Ignore all Core Area FAQ policies, unless instructed by @eventmanagers.
  2. After the drop off, find a safe and legal place to park the vehicle and try to be as close to the drop off point as possible.
    1. If your drop off point looks a very quite residential area, or is a no through road, then travel to the town centre of the suburb you are.  To do this using google maps, type Town Centre (then the suburb name that you are in).
  3. When you have finally parked the vehicle in a safe and legal location, turn the engine off.
  4. Remain in the area that you dropped off for 10 mins.
  5. Wait for the @eventmanagers to find, send or allocate a job for you or a return to Sydney core area job.
  6. After 10 minutes if the @eventmanagers have not been able to allocate a job to you, then move to the next core area as required through the harbour bridge toll. DO NOT return to the Sydney Core Areas using the Harbour Tunnel in this scenario.

Normally the @eventmanagers are able to find, send or allocate a job to bring you back over the bridge tolls.

This procedures is only allowed and permitted when you have dropped off a CCRP and are empty:

  1. In all the North sydney suburbs, all the way up to and no further than Killara or Lindfield in the North Sydney Suburbs.

  2. North Shore suburbs of:
    1. East Killara, East Lindfield, Gordon, Hornsby, Killara, Lindfield
    2. Roseville, Roseville Chase, St Ives, South Turramurra
    3. Artarmon, Cammeray, Castle Cove, Castlecrag, Chatswood, Chatswood West
    4. Cremorne, Cremorne Point, Crows Nest, Greenwich, Kirribilli, Lane Cove
    5. Lane Cove West, Lavender Bay, Linley Point, Longueville, McMahons Point
    6. Middle Cove Milsons Point, Mosman, Naremburn, Neutral Bay, North Sydney
    7. Northbridge, Northwood, Riverview, St Leonards, Waverton, Willoughby
    8. Willoughby North, Wollstonecraft, Woolwich
    9. THESE SUBURBS ARE NOT INCLUDED IN THE FAQ POLICY:
      1. Turramurra, Wahroonga, Waitara, Warrawee, West Pymble
      2. Eastwood (return via A40 through Ryde Gladesville).
  3. the Northern Beach Suburbs of:
    1. Balgowlah, Balgowlah Heights, Clontarf, Fairlight, Manly, Seaforth
    2. Allambie, Allambie Heights, Beacon Hill, Belrose, Brookvale, Collaroy
    3. Collaroy Plateau, Cromer, Curl Curl, Davidson, Dee Why, Forestville
    4. Frenchs Forest, Freshwater, Killarney Heights, Manly Vale, Narrabeen, Narraweena
    5. North Balgowlah, North Curl Curl, North Manly, Oxford Falls, Queenscliff, Terrey Hills
    6. Avalon, Bayview, Bilgola Plateau, Church Point, Clareville, Elanora
    7. Ingleside, Newport, North Narrabeen, Mona Vale, Palm Beach, Warriewood
    8. THESE SUBURBS ARE NOT INCLUDED IN THE FAQ POLICY:
      1. Baulkham Hills, Beaumont Hills, Bella Vista, Carlingford, Castle Hill, Cherrybrook
      2. Dural, Galston, Glenhaven, Glenorie, Glenwood, Kellyville
      3. Kellyville Ridge, Kenthurst, Kings Langley, North Rocks, Pennant Hills, Quakers Hill
      4. Round Corner, Rouse Hill, Seven Hills, Stanhope Gardens, Thompsons Corner, The Ponds
      5. West Pennant Hills, Winston Hills
      6. Belrose, Davidson, Duffys Forest, Frenchs Forest, Forestville, Killarney Heights
      7. Oxford Falls, Terrey Hills

Questions Asked and Answered

  1. David Phillip | 30-Jun-2020 04:38 |
    What is directive if in Epping? Cannot find this suburb listed anywhere in this policy
    1. answered by @greg.paff 2-Jul-2020 09:48
      1. It is outside the area to return by harbour bridge.  If the suburb is 20 kms or more from Sydney CBD the harbour bridge cannot be taken to return.  This excludes some areas of the Northern Beaches.

2019-12-20 09:51
Greg Paff

What do I do if I have seen a broken, or damaged prop, equipment or item or I have broken or damaged company prop or equipment.

  Updated FAQ by Beau Sherman | 05 Dec 2019 13:28 

  1. The company administration team has been looking at a faster and more instant way to report
    1. damages to props, equipment wardrobe.
    2. lost props, equipment or wardrobe
    3. cleaning requirements
    4. low stock order requests
  2. We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred.
  3. This is an instant online form that will automatically go straight to the appropriate department as the server determines it based on the selection process.
  4. It stops all need to have to access ProjeQtor to add the item and reduces the work load of all supervisors by having to fill out the long details of the ProjeQtor.
  5. The form can be completed by all workers of the company who have and can be verified by a slack account.
  6. The form is very easy to use and takes approximately 3-5 minutes to complete as long as there is internet access.
  7. The form works on all smartphones, tablets, and PCs but is designed to be quick responsive and available on the actual smartphone regardless of the size of the screen.
  8. The form can be used for all
    1. event items, props, production or technical equipment
    2. wardrobe / costumes / uniforms
    3. administration/office equipment (eg: desk, chairs)
    4. computer parts / components / devices (computers screens, monitors, bluetooth devices, printers network cards, modems etc)
  9. Damages to other items as listed below please refer to the links as listed below.
  10. To use the new Damage or Low Stock for Props Equipment or Wardrobe Form click here.
    1. After completing the form, you will be required to copy the submission ID and post it on the props_wardrobe channel for reference.
  11. After the form is completed and submitted, the administration staff (receptionists) are now responsible for adding the details to ProjeQtor.

The use of company equipment while at work, regardless of whether it is in the office, at an event, during transport, loading or unloading, or during a bump-in or bump-out all workers and contractors have a responsibility to report the item immediately to their supervisor or on the department channel. Failure in reporting it immediately can be seen as an attempt to mislead the company with regards to damaged equipment and the worker can be held liable for breach of company policy and repairs or replacment of the broken or damaged equipment.

If you find, see or have broken or damaged any company equipment you are to report it immediately using the following process


Description of Item Broken or Damaged ...
Vehicle damage / trailer damage

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Take a photo of the damaged item.
    2. Refer to the Vehicle Travel Log Safety Check Form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Vehicle accident

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company vehicle accident form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Property Damage (eg house, gate, fence, building)

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company property accident form. Click here for the FAQ policy.

Questions Asked and Answered:

  1. David Phillip | 29-Jun-2020 12:58 |
    Question. This Faq states under point 2: "We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred" However at end of Faq it clearly states: "If you find, see or have broken or damaged any company equipment you are to report it immediately" and that failure to do so could be seen as attempt to mislead company. Is there a 60 minute leeway once a damaged item has been discovered? Await clarification.
    1. answered by @nikolas.harrington 29-Jun-2020 14:52
      1. the form allows up to 60 minutes from the photo taken.  Someone can be doing something busy and not able to complete the form and the date is within 60 minutes of the form submitted.  The policy of immediately report it is what everyone has to follow.

  2. David Phillip | 10-Dec-2019 11:33 |
    Question: For all damaged props or items reported, does the supervisor/actors captain still need to complete activity of ProjeQtor?
    1. ANSWERED BY @beau.sherman | 11-DEC-209 10:16
      No.  The adding of the form details is now the responsibility of the administration staff.  This is to reduce the paperwork load on all supervisors and make the notification of these damages more instant.  You still have to notify the @eventmanagers of the submission ID of the form for reference.

2019-12-11 00:01
Beau Sherman

Vehicle Tyre Treads and how to check the tread on the tyre.

Braking distances and tread depths

 Updated 21 May 2020 16:32 by @barbara.green 

  1. Added meaning of Aquaplaning and hyroplaning.

What’s the tread depth of your tyres? You probably don’t know the answer to this question – and, honestly, I can’t blame you for not knowing. It generally isn’t the kind of detail that’s at the forefront of your minds. That said, your tread depth is actually really important when it comes to the safety and performance of your tyres.

The truth is that tread depth isn’t that complicated and is a great way to measure how worn-out your tyres are. In Australia, the tread depth of new tyres is 8.0mm. It’s recommended you look for new tyres when the tread depth is 3.0mm. The minimum legal tread depth allowed on your tyres is 1.6mm and at this point you must replace your tyres.

You might be wondering why I recommend new tyres at almost double the minimum legal tread depth. Tread depth actually makes a big difference to your car’s handling, cornering and, most importantly, its stopping ability. This is especially true in wet conditions. Consider the image below*:

When travelling at 80km/h in the wet, you see a hazard in the road and need to stop quickly. On a new tyre, you’ll come to a stop comfortably and with reduced risk of aquaplaning. On a tyre that’s been worn down to 3.0mm in tread depth, the same car will still be travelling over 30km/h at the point the new tyre would have stopped, and will take an additional 9.5m to stop.

When driving on a tyre with the minimum legal tread depth of 1.6mm the same car will be travelling over 40km/h when the car with the new tyre has stopped and will still be in excess of 30km/h when the car with 3.0mm tread depth has stopped. It’ll take 18.6m more distance than the car on the new tyre to stop.

Another way to think of it is in car-lengths. If the average Australian sedan is about 5m in length, then it’s nearly two full car-lengths needed to stop with 3mm tread depth, and just over three-and-a-half car-lengths to stop with 1.6mm tread depth.

If you see the tread less than 3.0 please add it to your vehicle log that I and Karlisle see and we can add it to the next service.

Don't know how to check your tyre thread. Use the quick 20 cent coin check. Here is the link https://www.bridgestonetyres.com.au/life-hack-how-to-check-your-tyre-tread

Aquaplaning or Hydroplaning:

Low or Poor tyre tread can cause Aquaplaning or hydroplaying.  The term aquaplaning is commonly used to refer to the skidding or sliding of a cars tires across a wet surface. Hydroplaning occurs when a tire encounters more water than it can scatter. Water pressure in the front of the wheel pushes water under the tire, and the tire is then separated from the road surface by a thin film of water and loses traction. The result is loss of steering, braking and power control.  For more information on this refer to https://www.safemotorist.com/Articles/Hydroplaning_Basics/

2020-05-21 01:48
Darren (Company Automotive Service Manager)

Step 4: What to do after you have dropped off the CCRP at the designated location?

After dropping off CCRP at a location to assist with workload.
After dropping off a CCRP at their drop-off location chauffeurs are to do this.
(PLEASE NOTE: this only applies after you have dropped off your CCRP, are empty and have not been allocated another job since the drop off).

  1. If you have a VIP job or there are coloured busy areas on the job map follow the policy of Priority of jobs and vehicle movemen click here for Policy link. If not go to step 2.
  2. Drive minimum 250 metres and up to a maximum of 500m, from the dropoff location. This is important to avoid the CCRP feeling uncomfortable that you are stopped and waiting outside their dropoff location.
    1. If you are at or near the airport, drive away from the Priority pick up zone. This may mean you drove further than the maximum of 500m. This is permitted.
    2. If you are more than 150kms from the Sydney City GPO, skip the steps and follow from step 5.
  3. Find a safe and legally acceptable place to park the car.
    1. If your in the city, and cannot find a safe place to park, you can drive around the city roads, but preferred you find a safe location. Remember that No Parking and No Standing zones legally allows to you temporarily stop to pickup or drop off.
  4. Remain online while the @event.managers allocate new jobs to you in the area. If you want you can turn off the engine, not necessary or required.
  5. After 10 minutes of waiting for job allocation, if you do not receive a job allocation within the 10 minutes proceed to step 5. Do not stay waiting for longer than 10 minutes, but not less than 10 minutes.
  6. Drive to the next core area of the allocated timezone as written on the Core Area Policy.

If this was a VIP job, refer to procedure on sending job completion details to event managers at the office.

Refer to core areas below or search for them on the Policy Server:

  1. 05 Core Areas Monday to Wednesday
  2. 06 Core Areas Thursday
  3. 07 Core Areas Friday
  4. 08 Core Areas Saturday
  5. 09 Core Areas Sunday

2019-10-11 00:01
Greg Paff

Chauffeur Hero Job procedures and policy.

Chauffeur Hero Jobs are chauffeur jobs for CCRPs are handicapped, disabled or have special needs and require to be driven and have a chauffeur with them during the jobs.  It is similar to an As Directed (AD).

If you are allocated a Chauffeur Hero Job, you are required to provide the same chauffeur experience as given to all CCRP's with the knowledge that the CCRP requires additional care or attention because of their disability, handicap or special needs. 

DO NOT GIVE YOUR PERSONAL CELL/MOBILE TO THE CCRP.  Provide them with the Iconic Chauffeur Cell/Mobile Phone Number you are given and use for your chauffeur work and you can provide them with the office number if they cannot reach you directly.

All Iconic Chauffeurs are to be familiar with our Chauffeur and Driver safety education policy or refresh their understanding of the policy on a regular basis or at least 1-3 hours before the Chauffeur Hero Job, in particular

  1. Assisting riders with a disability;
  2. Helping people with specific disabilities;
  3. Respect Personal Space.

Iconic's Chauffeur Hero Jobs are focussed mainly on providing transportation and chauffeur like services to the CCRP.  The concept of offering this service to those with a disability is based on the mission to reduce social isolation and build more inclusive communities, through the services of Iconic Productions.  Iconic's Chauffeur Hero Jobs are to provide support to those requiring, chauffeur transportation, seeking companionship and non-medical services. A few of the regular Chauffeur Hero Jobs we provide to these specific CCRP as a chauffeur are:

  1. Social Outings & Events (where the chauffeur transports the CCRP and stays with them, supports them as a chauffeur would to their king or queen).

  2. Companionship (this is similar to above, however it could mean that you take the CCRP out to markets and then offer the companionship of talking to them over a coffee or lunch).

  3. Domestic Assistance (where you may carry in the groceries after taking them out to shop).

  4. Outdoor Adventures (similar to social outings, however you actually take the adventure with the CCRP).

The Chauffeur Hero Jobs and the service we offer do not include and must not include the following:

  1. Maintenance, building, repairs or climbing ladders (for any purpose).
  2. Using machinery (i.e. Chainsaw or a Whipper Snipper)
  3. Personal Care (such as showering, washing, cooking, changing their clothes, feeding).
  4. Medication Dispensing or any form of medical advice or support.  Remember you are not a doctor or nurse.
  5. Any sexual or lewd favors, requests or acts of any sexual nature.

If you feel unsafe or are not sure about a situation or request, you must immediately contact your department supervisor for advice.  If the matter relates to a medical emergency, you must call 000 first, then contact your department supervisor. We do not expect you to enter any situation in which you don’t feel safe.  If you are at direct risk, remain in the vicinity of the CCRP and if necessary, call Emergency Services. If you are not at direct risk but feel uncomfortable in a specific situation, please communicate this with the CCRP and/or the CCRP’s primary contact as well as your department supervisor.

What do you do if you receive notification of a Chauffeur Hero Job?

  1. @eventmanagers will forward you the initial notification on your chauffeur channel with details.

  2. read the details and confirm with @eventmanagers you have received the job notification and if you have questions forward this at the same time.

  3. When the job is confirmed by @eventmanagers with the CCRP, the following may occur:
    1. The CCRP may call the office and wish to speak with the allocated Iconic Chauffeur doing the Hero Job.  The office will transfer the call to the allocated Iconic chauffeur (ie: you) and you can speak with the CCRP.  If this occurs you need to obtain the following details:  DO NOT GIVE YOUR PERSONAL CELL/MOBILE TO THE CCRP.  Provide them with the Iconic Chauffeur Cell/Mobile Phone Number you are given and use for your chauffeur work and you can provide them with the office number if they cannot reach you directly.
      1. The Day, Date, Month and Year.
        1. Example: Monday 8 August 2016

      2. The exact pick-up time (actual pickup time).  This is the time the CCRP would like you to pick them up, not the time they are to depart from the pickup address.

      3. The Full Pickup Address.  That means:
        1. Ask them if it is a residential place or a Store or company location.
          1. If it is a store or company location, obtain the name of the store or company of the pickup address (if applicable)
        2. Unit or apartment number (if applicable)
        3. Street Number
        4. Street Name
        5. (nearest cross street)
        6. Suburb
        7. Postcode
        8. State
        9. Any specific pickup instructions: (will they be providing a disability permit for parking?; are there stairs?; Do they need assistance to the car or from the property?; Will they have a collapsible wheel-chair, or walking stick or crutches?; Will there be any bags, luggage items to carry or take)

      4. The best contact telephone number.  We always recommend a cell/mobile phone.

      5. Confirm the name of the person you will be picking up.

      6. The Full Drop Address. That means:
        1. Ask them if the drop off location is a residential place or a Store or company location.
          1. If it is a store or company location, obtain the name of the store or company of the pickup address (if applicable)
        2. Unit or apartment number (if applicable)
        3. Street Number
        4. Street Name
        5. (nearest cross street)
        6. Suburb
        7. Postcode
        8. State
        9. Any specific drop-off instructions: (are there stairs, do they need assistance from the car to the property? Do they wish for you to be with them or wait? Will they require assistance at the Drop-Off Location? If YES, what kind of Chauffeur Hero assistance is required)
      7. The exact time they need to be at the Drop Off Location Address.

      8. The estimated number of Hours they require for the Chauffeur Hero Job?

      9. The actual disability they have and the type of Hero Assistance they require for this job?

      10. After obtaining all the details above, forward these details in the same order to @eventmanagers on your chauffeur channel.

      11. Wait for @eventmanagers to input the details into our chauffeur bookings job sheet and the allocation of the job to you.  At times, depending on rosters or other work, the Chauffeur Hero Job may be allocated to someone else.

    2. The CCRP calls and speaks or uses our chauffeur booking form and @eventmanagers calls and confirms the details as above with the CCRP.  If this occurs, the @eventmanagers will forward you all the job details. At times, depending on rosters or other work, the Chauffeur Hero Job may be allocated to someone else.

  4. The @eventmanagers will create a chauffeur call sheet job for you and place it on your work calendar.  You will be notified by the @eventmanagers on Slack.

    1. Once notified on your chauffeur job channel, you are required to check your chauffeur call sheet jobs and confirm them by pressing YES.

    2. You are to inform the @eventmanagers on slack that you have confirmed your chauffeur jobs.

    3. Set yourself slack reminders for the pickup time and ensure you give yourself enough time to travel to the pickup location before the pickup time.  Take into consideration the distance you are, the time to get there, possible traffic and other factors.

    4. Wait until the date of the Chauffeur Hero Job arrives and commence your chauffeur work and proceed in providing the Iconic Chauffeur Standard to the CCRP.  You will be required to use the chauffeur codes for VIP Jobs for all Chauffeur Hero Jobs.

  5. On the day of Chauffeur Hero Job remember to do the following:

    1. Set yourself slack reminders for the pickup time and ensure you give yourself enough time to travel to the pickup location before the pickup time.  Take into consideration the distance you are, the time to get there, possible traffic and other factors.

    2. Approximately 45 to 60 minutes before the Chauffeur Hero job go offline on the chauffeur job app.

    3. Ensure the vehicle is spotlessly clean, inside and out.

    4. Ensure the vehicle has a pleasant and mild odor of air-refresher.  If not ensure it does by gently spraying the inside of the vehicle.

    5. Ensure you are well-groomed and presentable as per the company policy on chauffeur etiquette.

    6. Ensure the vehicle has more than 1/4 of a tank of fuel.  The Chauffeur Hero Jobs are classified as VIP jobs and thus a CCRP should not ever have to wait in the vehicle for the Iconic Chauffeur to refuel.  This is unacceptable.

DO NOT GIVE YOUR PERSONAL CELL/MOBILE TO THE CCRP.  Provide them with the Iconic Chauffeur Cell/Mobile Phone Number you are given and use for your chauffeur work and you can provide them with the office number if they cannot reach you directly.


Questions Asked and Answered:

  1. David Phillip | 11-Aug-2020 02:47 | 
    Question: Under "What do you do if you receive notification of a Chauffeur Hero Job?" Point 3.9 states to confirm: "The actual disability they have and the type of Hero Assistance they require for this job?" Is there a set script or procedure for this directive when speaking with CCRP? Is it ok to use the term "disability" when speaking directly with CCRP in this regard?
    1. answered by @greg.paff 11-Aug-2020 10:53
      1. 3.9 is when they call you direct to make the booking.  It does not happen alot a customer calls you direct.  Most times it is a repeat VIP Hero customer who calls you and you would already know their disability from earlier VIP jobs you were assigned to with them. 
      2. There is not script for how to ask them.  Be considerate and understanding.  Ask by "May I please know the disability you have for me to ensure I provide you with the highest service and assistance".  Remember most times you already know the VIP Hero and don't need to ask this.
      3. I use the word disability.  You can use this word.  I see you did your disability training.  Maybe do it again. https://staff.iconic.productions/KB/index.php?solution_id=1450 


  2. david.phillips Apr 16 2020 at 13:31
    A question then from my own reference and retraining. I know all iconic policy and for chauffeurs is that males are addressed always as "sir" in a case like this where the ccrp has formally advised that he would rather be referred to by his Christian name would I respect this in all future dealings with this ccrp? Knowing of course it would be preceded with "Mr".
    1. Answered by steve.baltzois Apr 16 2020 at 13:32
      1. This is correct, we always refer to them as Sir/Madam and if the CCRP requests otherwise we then acknowledge that request and maintain that request at all times with the CCRP until the CCRP advises otherwise. We always remain professional. No matter how long you know the CCRP especially if they are regular customers, they are not ever your friend or family member. They are an Iconic Customer and must be treated professionally in all business related dealings when you are working under the Iconic Brand for work related purposes. Never cross the line of professional to friend as an Iconic Worker with any Iconic Customer, associate, contact or CCRP.

  1. david.phillips Apr 13th at 20:45
    first question in regard of "Hero" VIP job on Thursday. Am I allowed to use toll roads on drive from home to ccrp location to arrive by 7.00am sharp?
    1. Answered by steve.baltzois Apr 13th at 20:51
      1. This is not allowed.


  2. david.phillips Apr 13th at 23:50
    questions: I have accepted job as per my call sheet. Job is currently over 48 hours away, at what point am I to use the code "vc?"
    Nearly all details for job are on call sheet at time of writing except actual "Pick up" address. Will event team be providing this or am I to follow this up with ccrp?
    1. Answered by steve.baltzois Apr 14th at 01:29
      1. You normally are required to enter the VIP code of “v c” without the space as you receive the chauffeur event call sheet for the job immediately after you confirm it. The only other thing is you would provide the date and time of the job as well. VIP jobs are often pre-booked chauffeur events and placed on workers call sheets in advanced, similar to how you normally do it with a show event.
        The server will also send out reminder emails of the chauffeur event job, similar to show events. Do you receive the reminder notification emails during your Event Call Sheet Rosters?

        On the actual day of the chauffeur event job you would receive about 3 reminder emails from the server. One 3 hours before hand, one at The hours before hand and one at 1 hour before hand. On the 3 hour reminder and 2 hour reminder you would type in the code with the date and time of the job. We use this system to ensure that chauffeurs are on point and focussed on-time, are aware of their upcoming VIP jobs planning and are not at all forgetful.

        This was implemented after an incident where a chauffeur woke up late and missed a VIP job for a big contract that we irritatingly lost. Since that incident we have not had one VIP chauffeur job late, forgotten or a chauffeur slept in.

        The answer to your second question
        The missing address, this is a system security safety feature we provide and have for our VIPs for their safety.
        For example you are given a VIP job for Hugh Jackman. The system will block the address from you until all security measures are done. We don’t want workers to give out address details of our VIP CCRPs to friends or magazines or journalists of where the VIP is staying. As this is your first VIP job you may find the system won’t provide the address until a few hours before your 3 hour reminder.
        You do not need to call and confirm the address details or any of its details for a VIP Job unless it is written in the P/U or D/O instructions.


2020-04-16 00:54
Steve Baltzois

CCRP Verify the chauffeur job with PIN

Uber has implemented a safety feature for Tier 1, 2 and 3 CCRPs.  It is known as Verify ride with a PIN.

The PIN verification feature is to help CCRPs make sure they are always getting into the right vehicle. The CCRP can choose to turn on this feature for added peace of mind on every job they book.

Uber will be sending out emails to all Tier 1, 2 and 3 CCRPs on how to use this new safety feature.  While it is not Iconic Chauffeur responsibility to advertise this feature all Iconic Chauffeurs are required to be aware of the new safety feature and if a CCRP asks for help on how to set it up, the Iconic Chauffeur can assist the CCRP.

  1. How to turn PIN verification on (what to inform the CCRP)
    1. 1. Update Uber app to the latest version.
    2. 2. In the app, go to Settings, and tap Verify rides.
    3. 3. Select ‘Use PIN to verify rides’ to toggle it on .
    4. 4. Then, choose either ‘Every ride’ or ‘Only at night’.
    5. 5. Tap Done.
    6. 6. After turning PIN verification on, CCRP will receive a unique 4-digit PIN whenever they request a ride. As the CCRP enters the vehicle politely ask the CCRP for the PIN. It is acceptable to allow them to sit in the car while they check and provide you with the PIN. The driver will enter the pin in the JOB app and the CCRP will receive an in-app confirmation once the driver has successfully entered the CCRP's PIN.

For Iconic Chauffeurs if a CCRP has used this feature you will be notified on the Job App to enter the PIN verification number.  Once entered you can continue with the job as normal.


Questions Asked and Answered:

  1. David Phillip | 12-Jun-2020 04:24 |
    Question: are ‘Every ride’ or ‘Only at night’ the only two Pin options for the ccrp?
    1. answered by @steve.baltzois 12-June-2020 15:35
      1. Yes it is the only two they have.

2020-04-21 03:30
Steve Baltzois

Personal Chauffeur by the Hour being offered to all Tier 1, 2 and 3 CCRPs (aka AS DIRECTED)

While our advice is to stay at home if we can, we understand that some travel is still essential. That is why we are offering all our Tier 1, 2 and 3 CCRPs the opportunity to travel safely and we would like to provide options for our all our CCRPs to make moving as easy and safe as possible.

The Hourly Chauffeur service is a temporary service we are piloting during COVID-19 that lets our Tier 1, 2 and 3 CCRPs secure an Iconic Chauffeur by the hour to help the CCRP complete all their essential travel done in one go. It provides the CCRP the peace of mind of fewer interactions with people, with one Chauffeur, one vehicle waiting for them while the CCRP completes their essential errands.

To provide this service to our CCRP and to charge the CCRP the correct rate for the booking an additional Chauffeur Code has been added to the Chauffeur Codes Policy, that all chauffeurs are required to use when an Hourly Job is allocated to you on the company i-Phone Job App.  The code to use for this Chauffeur Event booking to confirm you have received the job is JH which is listed in the Chauffeur Codes Policy, as Iconic Hourly T1-3 Chauffeur Job. All other codes relating to arrival, pickup CCRP and drop off is the same.  All other chauffeur policies remain the same with this booking.

What do you do as an Iconic Chauffeur when you are allocated the Iconic Hourly T1-3 Chauffeur Job:

  1. Contact the CCRP immediately and confirm with the CCRP their destination and any additional stops (if they have).
  2. Ask the CCRP how long they will be using the service with.  The booking duration.
  3. Ask the CCRP where is the best location you can park/wait for them at each stop.

All existing and new CCRP's will be informed of this new service by an email campaign.

In case a CCRP ask you, as and Iconic Chauffeur how to book this Hourly Chauffeur Service here are the instructions to help explain it to them.  As an Iconic Chauffeur you are required to be aware of the services we provide and to know how it works to assist any CCRP if they ask.

  • Explanation and Instructions of How a CCRP can request the Hourly Chauffeur service with Iconic Productions:
    1. The CCRP uses their booking app and enters their first stop (address/location) in the app as they normally would. They'll be able to update each stop as the trip goes on, including their final stop.

    2. The CCRP chooses ‘Hourly Driver’ as their booking request – and the booking app they are using will display the base fare for the first hour, excluding government imposed levies in NSW, or any tolls. They can tap through for more information on their booking app.

    3. The CCRP taps ‘Confirm Hourly Driver’ to complete their booking request for the job. There is a one hour minimum booking for this service, and the cost to the CCCRP will be charged on a prorated basis per minute thereafter.  If they book for 1 hour and use less than the hour we will start charge the CCRP for the entire hour.  This could mean that the CCRP has you waiting for the remainder of the hour at the drop-off location until the full hour is used.  If this is the case that is acceptable as they are being charged for a minimum of 1 hour.  If the CCRP does not wish for you wait around and has not used the whole 1 hour, you can complete the job as normal, check you are only and continue with other jobs and priority of movement for vehicles.

    4. Once the job is allocated to you, as an Iconic Chauffeur, the CCRP can chat with you before you pick them up.  The CCRP can use the in-app messaging system to let you, the Iconic Chauffeur, know how long the CCRP thinks they may need you for the booking.  This helps the event managers to know how long a vehicle is booked out for and for allocating work to other vehicles.  While we hope the CCRP does this, the chances are unlikely.  If they do this and advise you of the estimated number of hours they will be requiring you, directly under the job code you last entered (DO NOT USE OR CREATE A THREAD) for the particular job tag @steve.baltzois - followed by the name of the CCRP - followed by the number of hours the CCRP said.  For example @steve.baltzois Wilma requested 3 hours.   A CCRP can request an Iconic Chauffeur for a maximum of 8 hours.


Questions Asked and Answered:

  1. David Phillip | 31-May-2020 08:46 |
    Questions.
    Under "What do you do as an Iconic Chauffeur when you are allocated the Iconic Hourly T1-3 Chauffeur Job"

    1) When it says "Contact the CCRP immediately and confirm with the CCRP their destination and any additional stops (if they have).

    Does this mean to call CCRP using company i-phone?

    2) Where it says "Ask the CCRP where is the best location you can park/wait for them at each stop"

    What happens if they give ambiguous reply e.g. "I won't know until we get there" or "we'll work it out later?"

    1. answered by @steve.baltzois 31-May-2020 17:46
      1. An Iconic Chauffeur does exactly as any other job.  As this is a service for our Tier1-3 CCRPs there is no different to what is done.  Codes entered as required and the follow the same procedure and protocol as a Tier 1-3 CCRP.

      2. Contacting a CCRP is the same thing as you would normally contact a CCRP.  you can call them through the Job App or use the internal message system on the JOB APP.  I do recommend to call them.  We always use the company iPhones for all calls to all chauffeur CCRPs.

      3. The ambiguous reply is very much going to happen as they are Tier 1-3 CCRPs and this is new to them.  If the reply is ambiguous accept it for what it is, make a note on Slack as normal.  As they are on an hourly charge / AS DIRECTED service they do not have to say where upfront.  They are paying by the hour and that means that can ask us to go wherever they wish, as long as it is safe and complies with all the community guidelines and safety procedures.

2020-05-03 01:57
Steve Baltzois

Chauffeur Shift Rosters and flexible working hours and Split Shift Break Policy

A two week trial period allowing two of our VIP Iconic Chauffeurs, Greg and Jason were implemented during the Coronavirus pandemic since April of 2020.  During this trial, a variety of flexible working hours were proposed.  The more flexible work hours were trialled to assist Iconic Chauffeurs with combining their family life and work-life together.  For years we use a system where chauffeurs were rostered on 12-18 hours shifts and days off and 2 hour long breaks were included in the roster.  This meant that many of our chauffeurs were up to early to see their family off to school or work or have breakfast and would come past their families normal bedtime.  While the Iconic standard is high and demanding and the shift and money is great and enjoyed by our Top Tier Chauffeurs over time this was seen as very difficult to maintain a happy work/life existence for some, not many.

The trial tested the financial viability of allowing Iconic Chauffeurs flexible working shift hours as well as the health and enjoyment of the chauffeurs.  The results were positive.  In the words of Jason, "I finally heard my son say love you dad goodnight".  This in itself shows exactly what the concerns raised were and how this new policy on flexible chauffeur work shifts can help bring a smile to our long demanding days.

The Flexible Chauffeur Work Hours will work in the following setup:

  1. Rosters will be allocated for the whole of the next month and provided within 7-14 days of the last date of the working month as normal.

  2. Rosters will be allocated as either an 8 hour shift or a 12 hour shift.

  3. You will be required in your shift to complete the entire full 8 hours or 12 hours of online driving hours to fulfil your shift, exclusive of normal breaks or if you use the Split Break Time offer option.

  4. The rosters no longer:
    1. will display a 14 hour shift which included the breaks.  Instead the rosters will be allocated for the minimum of an 8 hour to a maximum of 12 hour shift.
    2. The rosters no longer will have you on a 14-18 hour shift.  This excludes AS DIRECTED, VIP JOBS and our MOVIE PREMIERES.  Work on these jobs could continue to be 18 or more hour shift chauffeur jobs or as required.
    3. will inform you to return the vehicles to the base.  When you are rostered on consecutive days you will be allowed to take the vehicle home with you as long as you secure the vehicle in a safe location (for instance: a garage or locked gated area) and guarantee the vehicle is not parked far at a distance from your residential area or in a highly likely location of vehicle theft.  As normal if the vehicle is stolen or damaged and it is found to be your fault you will be liable for the excess of all insurance claims. 
      1. Where you are working on a single day the vehicle is required to be returned to base as norma.
      2. Where you are working and your rostered days off are more 2 or more days, the vehicle must be returned back to base as normal.

  5. A call sheet roster will be created and allocated to you and you will be informed to return of the vehicle to base if:
    1. you are rostered on a single day
    2. you are allocated 2 or more consecutive days off.

  6. On the day of your shift, you will be required to commence your chauffeur run as instructed on the call sheet.
    1. All chauffeur policies, codes and procedures will be required to be followed as per normal.

    2. During the working hours of your rostered chauffeur shift:
      1. you will be required to complete all of the total 12 hours of chauffeur driving time if you are rostered on a 12 hour shift.  If you are rostered on an 8 hour shift you will be required to complete a full 8 hours of chauffeur driving.

      2. you will be allowed to do the complete the 12 hours in full if you want, taking the appropriate breaks based on the fatigue management policy.  You must take no less than 1x 15 minute break during a rostered shift.

      3. you can use the new Split Break Time code.  The Split Break Time Code allows you to have a full 2 hour or a full 4 hours of break time do things that are personal to you or your family. 

      4. You cannot use the Split Break Time Code in smaller partial amounts or intervals.

      5. If you decide to use the Split Break Time flexible hours option you cannot have any other normal breaks as per the company policy for chauffeurs as mentioned in the Chauffeur Break Policy.

      6. If you have already had a normal break as per the Chauffeur Break Policy, you cannot use the Split Break Time flexible hours option for or during the same chauffeur shift.

      7. Using the code is simple. It is the same as entering a normal break code. 
        1. To use the Split Break Time code:
          1. you enter SBT2 @eventmanagers if you want to use the full 2-hour split shift break.  You do not need to use the OFFLINE code, but you need to go offline on your iPhone Chauffeur Job Program.

          2. you enter SBT4 @eventmanagers if you want to use the full 4-hour split shift break. You do not need to use the OFFLINE code, but you need to go offline on your iPhone Chauffeur Job Program.

        2. You must keep the GPS tracker on at all times during your Split Break and you must have the company iPhone on at all times, in case @eventmanagers or a supervisor has to call you for an emergency.
          1. If you are interrupted during your Split Break time and are asked to do a chauffeur job or chauffeur related work, you are now being paid overtime on that extra time 2 hour or 4 hours code for being interrupted on top of your normal salary.  If this happens you need to add it on your Chauffeur Event Time Sheet.  Accounts will check it with the logs from Slack.

        3. When you have entered the Split Break Time code you keep the vehicle and you can use the vehicle for your personal need to pickup your child, do your shopping, drive home.  This is allowed.  Per company policy if you damage the vehicle or are in an accident the normal procedures need to be followed, vehicle accident form and if you are at fault you are responsible for the excess.  The good thing is you have a vehicle to use for your personal needs.  This was never allowed before.

        4. When you have finished your Split Break Time use the code SBTEND @eventmanagers to end your personal break time.

      8. After finishing the use of your Split Break Time go into the Chauffeur Job Program and go online.

      9. If you used the Split Break Time flexible hours option you now need to complete the remaining drive hours displayed on the Chauffeur Job Program.

      10. You can only use the Split Break Time offer option:
        1. Twice in any chauffeur rostered shift if you use SBT2.

        2. Once in any chauffeur rostered shift if you use SBT4.

      11. The Split Break Time offer option cannot be used during or commence at or between the following times/period Monday to Sunday.
        1. 6:00am to 9:00am
        2. 4:45pm to 6:00pm
        3. 2-4 hours before a VIP Job
        4. When the Job Map shows registered Hot Spot Areas. The Chauffeur must drive towards and into the hot spot area to assist with the increase workload.
        5. When @eventmanagers or a supervisor informs them on slack that it is not available before the Split Break Time has been entered by the chauffeur.
        6. When you have already used or taken a normal break as per the Chauffeur Break Policy on the same working shift.

      12. All chauffeurs must maintain the requirement and high standard of all KPIs for Iconic Chauffeurs before, during and after using the Split Break Time offer option.

  7. At the end of your shift, if you used the Split Break Time offer option you will be required to enter your Split Break Times in the Break Time part of your Chauffeur Event Time-Sheet.

The use of the Split Break Time offer option is not compulsory and is an option of flexible working hours to help improve those who want or need to balance their work/home/personal lifestyles.


Questions Asked and Answered:

  1. David Phillip | 29-Jun-2020 01:02 | 
    Question: Why is it NOT necessary to enter the "Offline" code on slack when using the Split Break code option?
    1. answered by @nikolas.harrington 29-Jun-2020 14:59
      1. the split shift code auto-logs you offline for work, but keeps you active if the demand is high and you are needed to come back to work earlier.

  2. david.phillips 23-Jun-2020 11:43
    Question re-the split shift policy. It does say you are allowed to use the two hour split shift twice in a day. Am I allowed to use it back-to-back? Asking only in case I find I’m going to need more than two hours today at base today.
    1. answered by @steve.baltzois 24-Jun-2020
      1. No you cannot use the 2 hours shift back to back. If you want 4 hours then use the 4 hour split shift. The split shift puts you on a break and all job allocations are altered to provide the chauffeur with 2 hours of no work. By doing the 2 hour back to back, it puts unnecessary work load on the job allocations and we try to allocate the work every 30 minutes to keep the vehicles running.
        You can use two lots of 2 hours, however you need a 2 hour interval between the two to allow us to reallocate the work.
        You can always use the 4 hour split shift and if you finish early end the 4 hour split shift break early. You cannot then have more split shifts in the same day or shift.

2020-05-17 00:57
Greg Paff

Finished or End of Chauffeur Shift what do you do with the vehicle?

 Updated 28 July 2020 23:04 by @Reception Staff at Iconic Productions Sydney - Faith 

  1. The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended today and the company has a new large Warehouse/Studios at
    • Iconic Productions Warehouse & Studios
      Unit 13 / 94 Bryant Street
      Padstow NSW 2211
      Australia
    • Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.
  2. Ignore all references to 93 Wardell Road Earlwood.  They have been removed.
  3. Updated the references of what to do with receipts and where to park the cars at the warehouse.

With the new Chauffeur Shift Rosters and Flexible working hours, Iconic Chauffeurs will be allowed to take the company vehicle home with them.

When you are rostered on consecutive days working as an Iconic Chauffeur you will be allowed to take the vehicle home with you as long as you meet the required policy criteria as listed below. As per company policy if the vehicle is stolen or damaged and it is found to be your fault you will be liable for the excess of all insurance claims.

APPROVED Criteria to drive/take the vehicle home at the end of the shift.

This only applies if your Iconic Chauffeur roster meets the following criteria:

  1. You are working on consecutive days in the roster.
  2. Your rostered days off are not 2 or more consecutive days.
  3. Approved by an Event Supervisor.

If you are APPROVED and meet the criteria to take the vehicle home with you must do the following at the end of your shift:

  1. Drive the vehicle to your home address as registered on your HR account with the company safely. (Note: you are not allowed to drive the vehicle to any other location).

  2. Keep the GPS tracker on until you have reached your home, as per point 1 above.

  3. When you arrive at your home address find and park the vehicle in a spot where there are no trees, or find the closest spot where the vehicle is not parked under a tree. Parking the vehicle under a tree creates cleaning issues for the next shift as the trees drop leaves and the birds their droppings and we the vehicle would not be ready and clean for the next shift to run instantly. We can't have the vehicle cleaned at the beginning of each shift every time.

  4. Complete all Company policies relating to:

    1. Vehicle Logs
    2. End of Shift Vehicle Inspection.
    3. Refer to FAQ for policy update for all Vehicle Travel Logs and the procedures.
  5. Secure All receipts and paperwork in a secure place and when next practical return all receipts and paperwork to the company Sydney Office using the Reply Paid Labels or drop it off at the Sydney Office with Reception and let them know who it is for and what it is.

  6. Secure the vehicle. The vehicle must be garaged or secured in a safe area. Example: a garage or locked gated area and guarantee the vehicle is not parked far and at a distance from your residential area or in a highly likely location of vehicle theft.

  7. Store company items in the boot of the vehicle and ensure that it is as far back in the boot to hide it.

  8. SECURE all electronic items, to ensure that it cannot be seen by outsiders when finished.

  9. NOTIFY the channel department Supervisor, the event management staff @eventmanagers on Chauffeur Channel you are allocated to use when the shift is completed and the vehicle is secured and the final address of the location of the vehicle.

 

NOT APPROVED Criteria to drive/take the vehicle home at the end of the shift.

If your chauffeur roster meets these criteria you are not allowed to drive the vehicle to your home and hold onto the vehicle at the end of a shift. If your chauffeur rosters meets these criteria you must return the vehicle to base and follow the instructions listed below.

  1. 1. You are working on a single day with a day off or other rostered work on the next day, the vehicle must be returned back to base as normal.
  2. 1. Where you are working and your rostered days off are 2 or more days, the vehicle must be returned back to base as normal.

If you are NOT APPROVED and do not meet the criteria to take the vehicle home with you must do the following at the end of your shift:

  1. 2. Drive the vehicle to the company base at Iconic Warehouse.

  2. 2. Keep the GPS tracker on until you have reached your home, as per point 1 above.

  3. 2. When you arrive at the Iconic Warehouse base
    1. 3.2. If the property gate is opened, park the vehicle inside the property gate.
    2. 3.2. If the gate is closed, find and park the vehicle closest to the Iconic Warehouse property on the road.
      1. 3.2.2. When parking on the road, park in a spot where there are no trees, or find the closest spot where the vehicle is not parked under a tree. Parking the vehicle under a tree creates cleaning issues for the next shift as the trees drop leaves and the birds their droppings and we the vehicle would not be ready and clean for the next shift to run instantly. We can't have the vehicle cleaned at the beginning of each shift every time.

  4. 2.Complete all Company policies relating to:
    1. Vehicle Logs
    2. End of Shift Vehicle Inspection.
    3. Refer to FAQ for policy update for all Vehicle Travel Logs and the procedures.

  5. 2. Secure All receipts and paperwork and place in the Iconic Warehouse internal mail box (inside the studios), use the reply paid labels on an envelope and post it to the office. The alternative it drop off the receipts and paperwork in at the Sydney Office with Reception and let them know who it is for and what it is on the next day if practical.

  6. 2. RETURN all items to the same location they collected it from. (only if applicable).

  7. 2. Store company items in the boot of the vehicle and ensure that it is as far back in the boot to hide.

  8. 2. SECURE all electronic items, to ensure that it cannot be seen by outsiders when finished.

  9. 2. Secure the vehicle. The vehicle must be garaged or secured in a safe area on at the Iconic Warehouse or if informed inside the property gate of Iconic Warehouse.

  10. 2. Secure the company vehicle keys in the safe box located at the Iconic Warehouse property.

  11. 2. NOTIFY the channel department Supervisor, the event management staff @eventmanagers on Chauffeur Channel you are allocated to use the vehicle is secured and the final address of the location of the vehicle.

Questions Asked and Answered:

  1. David Phillip | 17-Jun-2020 04:17 |
    Is there a reference to an Faq or document which details under what circumstances I would be liable for insurance access whilst vehicle is in my care outside of rostered work hours?
    1. answered by @steve.baltzois 19-Jun-2020 12:34
      1. the answer to this question you can find on your employment contract and also by doing a search of the word "excess" on the company policy server.  Here is one policy that answers the question https://staff.iconic.productions/KB/index.php?solution_id=1064

2020-07-28 15:13
Greg Paff

Problem with drop off destination address or location or CCRP cannot change drop off destination address or location on Job APP program.

There are times when a CCRP may have problems with adding/entering the correct drop off destination address or location in the JOB APP program or may have problems changing the drop off destination address or location. If your CCRP is experiencing one of these problems the Iconic Event Management Team can assist.

It is important to understand that if a Chauffeur Job has been allocated to you via the UBER Job APP program and one these problems occurs if we allow the CCRP to cancel the job it will be removed from our Job List and your Job APP and UBER will send the job to another Driver that more likely not going to be an Iconic Chauffeur. When an Uber CCRP cancels a job it does not directly come back to Iconic's Chauffeur Job List as once a job is allocated from the Iconic System it is marked as being worked on. If the CCRP cancels the job, their job is removed from Iconic's Job list and the job is returned back to Uber.

So what do you do when you experience this kind of problem as mentioned. The best way to sort something like this, rare as it, is if they cannot correct the problem with drop off destination address or location or the CCRP cannot change drop off destination address or location on their APP do the following:

  1. Inform the CCRP that you can still service their chauffeur job request, however it will need to be manually put through and charged. You do not need to ask the CCRP to cancel the job.

  2. Find a safe place to park the car with the CCRP in it

  3. Enter the chauffeur code for Problem with drop off destination address or location which is pdal (refer to chauffeur codes) followed by the name tag of @eventmanagers to notify the Event Managers on the chauffeur channel of slack of the problem and follow the steps it tells you to do.

  4. Wait for 2 minutes and if no response is received by an Iconic Event Manager or Supervisor call the Iconic Office Events Department on 02 8097-2411, (this number is saved on all Iconic iPhones however if it is not you can save this number in the Iconic Phone for easy reference and use)

  5. Inform the CCRP that one of Iconic's Events staff will call them direct or they may call you (the Iconic Chauffeur) directly on the phone and you hand the phone over to the CCRP.
    1. At this point an Iconic Event Worker will confirm all the details with the CCRP and take their credit card details for payment and will process it manually and then you will receive confirmation via Slack to continue proceeding with the job.

  6. Once you receive confirmation of the job, you can proceed to service the Chauffeur Job Request of the CCRP and transport them to the required drop off destination address or location.

  7. You are still required to follow all other Iconic Chauffeur policies with regards to the chauffeuring.

Important Note: At any time the CCRP still has the right to cancel the chauffeur job at any stage if they wish.

2020-06-06 15:11
Steve Baltzois

If a child is 7 or under and the adult CCRP does not have a proper child seat exactly what action should I take?

This is always a situation that every Iconic Chauffeur experiences at times. In the event this occurs when you arrive to pickup the CCRP and there is no proper seat you are to notify @eventmanagers on Slack on the Chauffeur channel and a decision within the company is made to either obtain a seat at the customer's cost, or the customer has to complete a recording over the phone identifying they are responsible for any liabilities or charges.

At times what we do is place the child in the rear bench of the car behind the passenger bucket seat as this is deemed the safest spot and they must sit next to the adult. A situation like this is handled on a per situation basis.

We still must always follow the policy of the company and that of the law as it states in Policy #1452 at https://staff.iconic.productions/KB/index.php?solution_id=1452

2020-06-21 03:35
Steve Baltzois

Dettol and Cleaning of Vehicles for Coronavirus Protection

 Updated 28 July 2020 23:02 by @Reception Staff at Iconic Productions Sydney - Faith 

  1. All cleaning equipment is now located at the new large Warehouse/Studios at
    • Iconic Productions Warehouse & Studios
      Unit 13 / 94 Bryant Street
      Padstow NSW 2211
      Australia
    • Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.

All vehicles are now being cleaned by Dettol products when they return back to the base where the vehicles are registered to be parked.  This is in addition to all the required cleaning that each chauffeur is required to do after each CCRP leaves the vehicle at the final drop off point.

When you do your vehicle checks please make sure the sticker is always displayed on the left rear passenger door.  Please do not remove the stickers.

Also all vehicles now have a self-guide of where is the best place to clean and spray for safety. 

I have left them in all the vehicles at the steering wheel.  When you see it next read it and put it in the glove box while you have the vehicle.  When your roster ends and you return the vehicle, place it back behind the steering wheel, same place as I did for the next chauffeur to use the vehicle.  It only needs to be placed back for the next driver, not at the end of your shift if you are keeping the vehicle.

Thank you chauffeurs and place remember to always clean the vehicle and be safe.


Questions Asked and Answered:

  1. David Phillip | 02-Jul-2020 09:57 |
    Question: will driver and vehicles be given the Dettol wipes and sanitizers? 
    1. answered by @greg.paff 03-Jul-2020 08:25
      1. all of cleaning items are in Earlwood. You only need to arrange a time with the office to collect 1 for you.  It is per driver, not car and stays in your blue NRMA bag when swap cars.

2020-07-28 15:03
Greg Paff (Acting Chauffeur Supervisor)

Universal Car Holder to use in air vent of vehicle

Peter approved and I replaced the damaged mobile phone holder in car CO36MF with a new one.  This one is easy to use.  I have put it on the air vent slips, but if you need to move it there is a little button in the back, push it down and remove or insert. It is stretchable to for different mobile phones.  With wear and tear this lasts about 3-4 years if used correctly.  See image for help.

2020-07-01 06:11
Greg Paff (Acting Chauffeur Supervisor)

Where is the Iconic Warehouse and Studios

The physical address of Iconic Productions Warehouse and Studios is located at

  • Iconic Productions Warehouse & Studios
    Unit 13 / 94 Bryant Street
    Padstow NSW 2211
    Australia

Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.

The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended on Tuesday 28 July, 2020 and the company has a new large Warehouse/Studios.

2020-07-28 15:09
Faith (Reception)

How the Auto Chauffeur Job Allocation of Chauffeur Jobs to Chauffeur Job APP works.

 Updated 11 September 2020 15:53 by @greg.paff 

  1. The trial of the Auto Job Allocation has helped in the administration of the allocations, but in trialling it, it is found to be hard on drivers especially when there are VIP jobs rostered in a shift.  The auto allocation does not provide enough time for drivers to meet the VIP work and is creating delays and re-allocations.  In my meeting it is decided to continue to use the Auto Job Allocation except when there is a VIP job rostered in your shift.  The amended Policy is if you have a VIP rostered on your shift you are to switch off the Auto Request feature 2 hours before a VIP job and accept jobs manually until you need to go offline to arrive at the VIP pickup location 10 minutes before the time.  We will be trialling this new system for the next two weeks for another review.  Please remember to turn off the Auto-Request Job Allocation 2 hours before your VIP Pickup Time and back on when you finish the VIP job.  I am adding a new chauffeur code of AJOFF when you do this to log this for all event managers to know and AJON when you come back on to log this for all event managers to know.

In the most recent Uber Business API upgrade the work we receive can be auto allocated to each Job APP and sent through the Iconic Servers Direct to the Job APP phone.  This Auto Allocation of Jobs means as an Iconic Chauffeur you no longer require to accept the jobs being issued.  You only need to confirm you have received the job using the appropriate Job Code.  Slack codes will still be required to be entered to match the jobs.

The new upgrade and the Auto Job Allocation will start 6:00am Monday 24 August, 2020.

Here is an explanation of how the Auto Allocation of Chauffeur Jobs works.

  1. In your Job APP go to the toggle and select your driving preferences.

  2. Check that the Auto-Accept trip requests is on and activated.  If not press the button for it to display it is on as shown in the image.


  3. Return to the Job APP Map and you will see the Auto-accept is On message if you have done this correctly.  Occasionally, this message may not display during the day when other messages are being sent.  Only need to make sure it displays at the beginning of each shift.


  4. The work will continue to pass through the Iconic Server and the @eventmanagers will allocate the jobs to the most relevant and closet Iconic Chauffeur. 

  5. When the job is allocated to you, an audible alert will sound in your bluetooth earpiece and a message will display on your iPhone.
    1. If you are on the Job Map APP screen the message of a New Job Added or New Rider added will display on the bottom of the screen.  Remembering that when you are empty you should always have the Job Map Screen displaying for you to watch the HotSpots and other messages of jobs coming through.  The New Job Added message will displays similar to this.
    2. If you are already with a CCRP and a job has been allocated to you, you will receive an audible alert and you will also receive a message on the top of the iPhone informing you of the additional job that has been allocated to you.  It will display like this

      1. If you see this message while on route with a CCRP, continue on the drive.  You do not have to press the message.  Only remember that you have another CCRP to do after you drop the one you are with.
      2. When you finish the job with your current CCRP, end the job as we still do by sliding the End Trip button and rating the CCRP.
      3. The moment you finish and rate the CCRP you have completed with, the next job will be there for you to organise your route and proceed to pick up the next CCRP.

  6. The Process to start and end a Job and the all the company policies do not change and everyone needs to follow them.  Only change is Iconic Chauffeurs no longer need to press the button to accept a job on the Job APP as all jobs are confirmed and received by the @eventmanagers and transferred to your iPhone.

What happens if an Iconic Chauffeur is Empty and does not have Job MAP displaying as the main screen?

  1. If this happens you will still receive an audible alert in your bluetooth earpiece and a message will appear on the screen to reroute the MAP.  It will look like this.
  2. When you see this press the message for system to display the Job APP Map and if required to reset your route if Google Maps was still working in the background eventhough you were empty.
  3. You can still change between screens and APPs as normal.

What is now required from the Iconic Chauffeur now there is the auto-job allocation?

  1. Not much more than what you were doing before this upgrade.
  2. The Auto-Job Allocation is to stop the times where clicking on the message to accept the job leads to the Job APP displaying but the job being missed.
  3. As the Iconic Chauffeur, all the work details and content will continue to be same.
  4. The Iconic Chauffeur won't need to worry about accepting the job and then confirming it on Slack.  You only need to confirm the job on Slack.  One less thing for the Iconic Chauffeur to do.  This is meant to be a good thing.
  5. The Iconic Chauffeur needs only to be more alert with the audible messages and efficient when dropping off a CCRP that they are ready to move to the next job after rating the CCRP.
  6. You can now use Google Maps to help you route to the PickUp Location to make the route to PickUp easier as all the route locations will be provided to you.  The Iconic Chauffeur only needs to check between the routes and the Job Map Route as to which is the best, fastest and safest way.

Questions Asked and Answered:

  1. David Phillips | 11-Sep-2020 03:28 | 
    Question: What if Event team send Chauffeur a job before Chauffeur has completed his or her current job and new job will take chauffeur beyond the 2 hour time limit?
    1. answered by @greg.paff 12-Sep-2020 09:12
      1. No Tier 1 to Tier 3 job is more than 60 minutes.  This can't happen.


  2. David Phillip | 27-Aug-2020 11:46 |
    I am in receipt of update of today "It was found the Auto Job Allocation Accept Function cuts out at the end of each chauffeur shift. @beau.sherman Explained this is to not overload the server with job notifications and searching for the cars: Question: Will this function cut out at end of 12 hours driving allocation on Uber App or at end of allocated Iconic Event Sheet sheet call time?
    1. answered by @greg.paff 27-Aug-2020 20:22
      1. No one knows David. This is all new.  Best to check at the start of every shift that your Auto-Requests Function Button is on in the toggle part of the APP.  I updated this on the FAQ "Starting my Shift - What to do". https://staff.iconic.productions/KB/index.php?solution_id=1102 If you use this each shift when you start work it will remind you or you can make reminders to check before you go online that the button is on for the Auto Job Allocations mate.

  3. David Phillip | 22-Aug-2020 06:01 |
    Question. Will steps 1 to 3 above under "Here is an explanation of how the Auto Allocation of Chauffeur Jobs works" be added to the respective Faq "Starting my Shift, things to know and do?"
    1. answered by @greg.paff 23-Aug-2020 06:59
      1. No David.  The first 3 steps once done you do not have to do again.  Each shift you only need to check the Auto-Accept is On when you start your shift and this doesn't change unless you make a change in the driving preferences.  I did make only one change and that is I added to check you are on the Auto Selection in the Starting my Shift, things to know and do FAQ of https://staff.iconic.productions/KB/index.php?solution_id=1102 .

2020-09-12 01:13
Greg Paff

Things to know and not do to be and remain an Iconic Chauffeur - What makes a bad and poor skilled Chauffeur

At Iconic Productions being a Chauffeur is a big job and a big responsibility.  There are many things that a driver requires, needs to be aware of and knowledgeable.  All CCRPs are provided the opportunity to provide feedback of each and every job.  Asking them to provide a review of each and every job no matter how many times they have used Iconic Productions or how regular they are with a specific Iconic Chauffeur ensures continuity and consistency each time.  It is easy after chauffeuring for the same person or the same person booking with Iconic Productions after many times to become laid back and complacent.  The every job review reduces this opportunity for any driver to become complacent.  Every job, no matter how many times has to be the same high quality as the last job the CCRP experienced.

In being an Iconic Chauffeur each job is to be 95% and better or a 5 star review.  I often call Iconic Chauffeurs drivers but we are more than drivers when you are listed and rostered as an Iconic Chauffeur.  Apart from this FAQ on what makes an amazing Iconic Chauffeur and not a driver and what makes a bad and poor skilled chauffeur, here are a few other FAQs that I recommend you read and keeping refreshing in reading it to keep increasing your skills as an Iconic Chauffeur.  In this FAQ I am not going to refer to you as a driver.  In this FAQ you I am going to refer to you as Iconic Chauffeur because this is what you have been rostered to be.

Other FAQs to Read and Re-Read to refresh and keep increasing your skills as an Iconic Chauffeur.

  1. Responsibility of all Chauffeurs (i.e. contractors/employees) and the use of the company vehicles.
  2. Never Assume and be 100% on point at all times.
  3. Chauffeur and Driver safety education.
  4. Chauffeur Etiquette and VIP Chauffeur Etiquette.
  5. Chauffeur Hero Job procedures and policy.
  6. How to keep yourself fit and your body working while driving long hours and shifts.
  7. What to do when the client has entered the car / just before proceeding to the destination?
  8. What to do when you arrive at the destination?

If you have read these 8 things and there are more than this on the Chauffeur Category to be an Iconic Chauffeur here is a list of things that would not be considered an Iconic Chauffeur and would be bad or a poor skilled Chauffeur.  Remember you are an Iconic Chauffeur and these things listed below are things an Iconic Chauffeur is not meant to be doing.  Please do everything possible to maintain the high standard of an Iconic Chauffeur.  If you are being reviewed poorly, it is going to be based on one of these listed things and you will be required to improve your skill and ability as an Iconic Chauffeur and continue poor reviews are received this will lead to possible termination of your rosters and possible work arrangements.  Always be the Iconic Chauffeur please.  All of us, your colleagues, the event managers, the other Chauffeurs, me your supervisor, the CCRPs and the company brand require you to always be the Iconic Chauffeur as this is all our job and how all people associated with the company see us to and your actions and behaviour reflect upon all of us here to.  I love my job as the Iconic Chauffeur and the Iconic Chauffeur Supervisor and I would like you to also love your job as an Iconic Chauffeur.  If you are not enjoying it, please ask yourself if this is for you and it is better to not do it and walk away if you cannot be an Iconic Chauffeur then to waste yourtime and cost much grief for those of us who love the high standard and level of what makes the Iconic Chauffeur a great place to work and being part of.

Things to know not to do to be and remain an Iconic Chauffeur - What makes a bad and poor skilled Chauffeur.

If you do these things you can be reviewed between 80% to 94% or receive a 4-star rating:

  • Not follow the level of Etiquette and Professionalism
  • Driving (eg: harsh braking, fast turns, uncomfortable)
  • GPS route not best chosen.
    • Chauffeur relies to much on GPS maps and is not planning and checking maps when safe to do so. 
    • Does not have a good local knowledge of major roads or locations.
  • Pickup issues
  • Cleanliness of interior/exterior car or chauffeur.
  • Traffic (chauffeur chose route with most traffic)
  • Not wear a Face Mask (during coronavirus pandemic)

If you do these things you can be reviewed between 60% to 79% or receive a 3-star rating:

  • Not follow the level of Etiquette and Professionalism, for example being inconsiderate, disrespectful, rude.
  • Driving (eg: Drives to fast or slow, hits holes/kerb, very uncomfortable)
  • Conversation (eg: inappropriate, too much, asks personal questions)
  • Comfort (cornering, nauseating, bumpy, rough)
  • GPS Route (over relies/uses, not knowledgeable of local roads, takes longer route or misses turns/instructions)
  • No Face Mask even after requested by CCRP (during coronavirus pandemic).

If you do these things you can be reviewed between 40% to 59% or receive a 2-star rating:

  • Not follow the level of Etiquette and Professionalism, for example forgetting to greet CCRP, poorly dressed or not in company uniform, does not comply with Business API policy)
  • Driving (eg: breaks road rules, drives over/under the speed limit, uses one hand to drive, takes eyes off road)
  • Cleanliness (eg: dirty interior/exterior of car, chauffeur not groomed or unwashed or has body odour)
  • Pickup (not followed pickup location, took too long)
  • Car Quality (has dents, damages, scratches, wheel rims scratched, items in car not working)
  • Music (does not follow Business API policy, loud or no music, inappropriate music, does not comply with CCRPs request)
  • No Face Mask even after instructed by CCRP (during coronavirus pandemic).

If you do these things you can be reviewed between 0% to 39% or receive a 1-star rating:

  • Not follow the level of Etiquette and Professionalism, for example keeping CCRP waiting in or out of the car; does not follow Business API policy, disrespectful, poor language skills, Chauffer does not identify themself.
  • Driving (eg: very unsafe and dangerous driving, hands-off steering wheel, excessive braking and harsh braking, rushing to change lanes)
  • Conversation (does not follow Business API policy)
  • Car Quality (old vehicle, poor maintenance, unable to see outside windows because of dirty, broken or cracked windows)
  • Cleanliness (eg: extremely smelly and dirty interior/exterior of the car, chauffeur not in clean/ironed uniform or appropriate clothing or footwear)
  • Music (does not follow Business API policy, excessively loud music, inappropriate music, does not comply with CCRPs request)
  • No Face Mask even after instructed by a Supervisor or Business API Policy Associate (during coronavirus pandemic).

2020-09-11 01:46
Greg Paff

ERM User Manual

Go to category

When can you book an ANZAC Show?

Refer to the available dates on the product availability page for that specific area.

2014-09-03 06:32

How much do we charge for additional tickets on the day?

Additional tickets on the day of the event is charged at the RRP of the show + a 25% administration fee of the total amount of the additional tickets on the day.

It is recommended to request additional tickets 7-14 days before the event to avoid the administration fee.

The administration fee is charged due to the extra work our event staff are required to do to ensure the production team have enough equipment / props / for the show booked.  Having additional persons attending on the day puts undue stress on our production team and staff.

2011-10-13 14:30
Event Sales

What are the minimum sizes / dimension required for the Shows?

Each show is different in size requirement.  All details regarding the minimum size required can be found on the Iconic Performances Product Availability Page in the ERM under the menu Product. 

Click on the TABS on the page to view details.

2013-05-23 14:30
Event Sales

Are we allowed to give out the performers mobile numbers to customers?

No.  The best approach is to pass on the customers number to the Artist for the Artist to call.  At all times, we would need the Artists or staff members permission before giving out mobile numbers.  Work and company numbers are allowed to be given to customers at all times, unless instructed not to be the manager.

2020-05-04 05:31
Event Sales

Can we video record an event for a customer?

Please note that Customers are not permitted to record the show without permission.

IF the customer wants their show/event to be recorded, Iconic Productions have a specialised team of professionals who can record and and provide the customer with a DVD of experience.  The content will be not be the full show and All recordings are now done in-house by Iconic Productions own team of video professionals. Yes.  A professional edited DVD is then given to the customer.  The edited version is a portion of the event and is not the whole event in its entirety.

The cost of the video recording and DVD is based on a P.O.A.

Contact the event management team for information on the cost, if required.

Customer can take Photos on the day of the event but must ask a supervisor who is present at the event (ie. Stage Manager, Actor's Captain or senior managment staff) for permission and approval before the show starts as the Artist'ss may not want their images being taken.


Questions asked and Answered:

  1. David Phillip | 04-May-2020 09:38 |
    Read. Question: What is a "P.O.A?"
    1. answered by @debbie.osullivan | 04-May-2020 18:00 |
      1. POA means price on application and that means they ask for the price and we provide them a quote.

2020-05-04 05:33
Steve Baltzois

Do we book shows in Naplan week?

Yes, we do, dependant on the customers availability?

2014-11-19 04:48
Event Sales

Responsibility of Allocated Driver of a Company Vehicle, Staging Van or Rental Car.

In the course of the WORKER's work/jobs where they are rostered/required to be the Driver, the OPERATOR will provide a legally insured and roadworthy vehicle to the WORKER for the sole purpose and use for the events that OPERATOR has or Iconic Performances manages or operates. The WORKER cannot let anyone under the age of 25 drive the vehicle without the written permission of the OPERATOR. In the event the WORKER requires another person to drive the vehicle, they are required to gain written permission from the OPERATOR.

With regards to the use/driving of the supplied vehicle the WORKER allocated as the driver or instructed to drive the vehicle will be responsible and liable for the following, whilst they are in use/driving or possession of the vehicle:

  1. The WORKER will be required to hold and/or possess a current and valid motor vehicle driver’s licences. If the WORKER loses their license, it will be their responsibility to ensure that they can attend the selected work. The WORKER Agreement shall be terminated immediately and forthwith upon the loss of a motor vehicle driver’s licence, cancellation of a job/event for a period of more than 14 days (without prior consent or authorisation from the OPERATOR) or noncompliance of the duties of the WORKER .
  2. Obtaining or having a reliable, working GPS System with the most current up to date maps for Australia or a current Street Directory Map or Book.
  3. Checking the tyre pressures of the vehicle, tread on the tyres.
  4. Checking Oil Levels of the Vehicle.
  5. Checking the lights (head lights, parking lights and signal lights) before using the vehicle.
  6. Reporting all wear and tear/damage of the Vehicle to OPERATOR .
  7. Ensuring they take regular breaks on long journeys of 4 hours or more.
  8. All penalty notices, speeding fines, infringement notices, parking fines or other related fines that has been received due to the fault or choice of the driver.
  9. In the event of an accident or damage to a vehicle where the WORKER or person they authorised to drive is at fault or negligent, the WORKER will be deemed to be responsible for any insurance excess and/or costs of repairs necessary (whichever is the greater amount) as a result of that accident.
  10. The WORKER will be required to pay the OPERATOR the excess insurance costs, as per the insurance certification.
  11. Damage caused to the vehicle by the WORKER due to their negligence, or improper use of the vehicle.
  12. Ensuring that all doors and windows are locked and the vehicle is secured, before departing the vehicle.
  13. Loss or theft of items from the vehicle.
  14. Cleaning of the vehicle to a satisfactory state as determined by the OPERATOR.
  15. Garaging the Vehicle provided in a safe and secure place at all times.
  16. Completing of the Vehicle Travel and Expense Form/Log as per the instructions and requirements as stated in the FAQ Vehicle Travel and Expense Form / Log and sending the travel log to the OPERATOR by any media currently available and known.
  17. Posting all receipts and Vehicle Travel and Expense Form/Log to the OPERATOR.


When the vehicle has been parked and the keys removed from the vehicle
to lock up and secure the Company Vehicle or Rental Vehicle, the allocated driver needs to:

  1. Check and Switch off the air conditioning unit.
  2. Check and switch off the wiper blades and ensure wiper blades are positioned in the correct default horizontal position.
  3. Check and switch off the headlights, turning signals, foglights.
  4. Check and switch off the interior lights.
  5. Check and switch off the internal cabin vehicle lights in the storage area.
  6. Check all windows are at the full top capacity of closure.
  7. Check the handbrake is activated and at its correct level to stop the vehicle from rolling.
  8. Check the gear is in the correct position.  (No vehicle is to be left in neutral at any time unless being towed by a professional towing company).
    1. For manual vehicles in
      1. 1st gear where the vehicle is straight or on an incline.
      2. Reverse gear where the vehicle is on a decline.
    2. For auto vehicles in Park.
  9. Check All doors, glove box and compartments are closed and locked.
  10. Activate Central Locking or Car Security and check door that Activation is on and doors are secured and locked.

2017-11-10 18:33
Alex Rozen

WHM Server Iconic Details

Username: root

Password: Iconic2014.!$

2014-09-01 14:16
David Wu

Colonial Show www.thecolonialshow.com.au Administrator Access

Username: admin

Password: Yankee1975.!

2014-08-05 06:44
David Wu

04 Priority of Jobs and Vehicle Movement?

REMEMBER Core Areas change at regular areas.  Always check your core areas for updates. Read below to familiarise yourself with the changes.

 UPDATED Monday 15 June 13:52 by @steve.baltzois 

  1. With the ease of coranvirus restrictions the "Opportunties Nearby vehicle movement" is no longer to be followed. At the completion of dropping off the CCRP and doing the normal checks at drop off, chauffeurs are to drive as per the policy of 04 Priority of Jobs and Vehicle Movement as listed below in the 4 points
    1. VIP Jobs
    2. HotSpots (coloured ares)
    3. On Screen Events (click to see required timing)
    4. Core Areas

UPDATED Thursday 4 April 17:48 by @steve.baltzois

  1. Due to the coranvirus outbreak the 10 minute way after a CCRP has been dropped is no longer in place. It has been cancelled. At the completion of dropping off the CCRP and doing the normal checks at drop off, chauffeurs are to drive as per the policy of 04 Priority of Jobs and Vehicle Movement . As a reminder tht priority of jobs are (for more information click on the link)
    1. VIP Jobs
    2. HotSpots (coloured ares)
    3. Core Areas
    4. On Screen Events (click to see required timing)
    5. Opportunities nearby.

Also remember that Iconic Chauffeur Vehicles are constantly moving to and from Core Area. Suburbs mentioned in the Core Areas do not just refer to that specific suburb, but the surround areas as well. Chauffeurs are to proceed to the Core Area Suburbs and pass through surrounding areas if EMPTY.

Colored Busy Spots - take priority - over core areas when on empty. Travel to the closest Colored Busy Spot if shown on map.

  1. Chauffeurs will be advised by the events team at the start of their location where to proceed to. In the event that the events team do not inform you, you are to follow the core areas per time zone. If a job is sent taking you out of your core area, complete the job and then proceed to the suggested movement areas of the timezone.

  2. Chauffeurs are to focus on suggested Core Area Suburbs and move throughout the surrounding suburbs to and from core areas. Remember that this is a suggested core area if unsure. following process.

PLEASE NOTE, if you see a COLORED BUSY AREA on the PREMUM MAP, in a particular area and you are EMPTY, you must go to the COLORED BUSY AREA as quickly and safely and legally as possible.


Movement and Priority to the COLORED BUSY AREA are as follows ...

  1. VIP = take priority over all other jobs - must be offline 45-60 minutes before pick up time.
  2. RED = 1st priorty
  3. CRIMSON =2nd priority
  4. ORANGE = 3rd priority
  5. YELLOW yellow = 4th priority
  6. LIGHT YELLOW light yellow = 5th priority

 At times you may also see the map with the color codes and a price surcharge mark.  For example 1.3x or 2.4.  The company policy with this is to still travel to the closest busiest area that is colored.


The Core Areas are suggested suburbs and its surrounding area.

Proceed to your the core area based on the Core Area Time Zone.

If you receive a job that takes you out of a core location, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas..

If you receive a job in that core area, after you drop off, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas...

If your drop off takes you to another core area, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas

 

Apart from the Core Areas, Events and Busy Locations.

When empty, you should always reduce the map slowly and check for areas know as Events or Busy Locations.

  1. Events are areas that may or may not be produced by Iconic where a high expectation of chauffeur service is required.  If you see an Event on your Map, click to read the event time and navigate to it if empty.


And there is the High Demand Area or Busy Areas

If you see this Screen where it states "Opportunity nearby" press it to see the location.  Then press Let's Go to navigate to the location.
When you are navigating to an area classified as Opportunity nearby and reach it.  Wait near the location for approximately 10 minutes.  If no job is allocated to you, proceed to the Core Areas.


Questions and Answers:

  1. David Phillip | 11-Jun-2020 04:01 |
    Question: If I am en route to core area as per policy and "Opportunities nearby" option appears on my Uber App what is procedure?
    1. answered by @steve.baltzois 15-Jun-2020 14:21
      1. With the ease of coronavirus restrictions, the Opportunities nearby feature of the Job App is once again no longer part of our vehicle priority movement.

  2. David Phillip | 10-Jun-2020 04:25 |
    Question: Whilst empty and en route to a core area the "Opportunities nearby" option appears on my Uber App. Do I immediately proceed to this area regardless of my current location?
    1. answered by @steve.baltzois 15-Jun-2020 13:41
      1. with the coronavirus restrictions easing, the "Opportunities nearby" are once again not to be followed.  Changes to the FAQ has been made.

  3. David Phillip | 12-Apr-2020 08:07 |
    In regard of "on screen events" and "opportunities nearby" is it correct that chauffuers will only proceed to these areas if advised so by the events team, otherwise always follow the priority of jobs and vehicle movement policy as stated in this Faq?
    1. Answered by @steve.baltzois | 13-Apr-2020 00:18 |
      1. That is only for opportunities nearby.  On screen events, if you are empty then you should proceed to the events area.  Remember that Iconic Productions is an event and entertainment company so some of these events are listed there because we may have contracted work from the event.

  4. David Phillip | 20-Mar-2020 08:04 |
    I have arrived in a "coloured area" but am still empty. How long do I remain in this coloured area if no jobs are coming through?
    1. Answered by @greg.paff | 20-Mar-2020 18:20 |
      1. when you are the coloured areas you keep driving to the centre of the busy coloured areas. If a job has not been allocated it means we are waiting for the job to come through to us. You do not stop in a coloured area you keep driving inside the coloured area until a job is sent to you or the coloured area disappears.


  5. David Phillip | 04-Oct-2019 11:43 | 
    Question when it says "recall the appropriate timezone and proceed to one of the surrounding core areas" am i correct to say that the appropraite timezone always refers to the current time as at completion of respective job?
    1. ANSWERED by @steve.baltzois:
      = Yes.  The timezone is based on the actual time the vehicle is empty, regardless of whether you finished a job or finished your break or started your shift.


  6. David Phillip | 05-Oct-2019 10:41 |
    i am empty and am travelling to a "colourer area" however whilst i am enroute the coloured area disappears and returns to normal. To I cease my trip and immediately proceed to next nearest "coloured area" and/or core are.
    1. ANSWERED by @steve.baltzois:
      = Yes.
      If that occurs you follow the order of vehicle movement.

2020-06-15 05:56
Matthew Walker

How to complete a VIP Chauffeur Job?

 Updated 03 July 2020 09:44 by @kelvin.lee 

  1. New VIP Chauffeur Job Completion Form now used for Chauffeur.  No longer send email.  Use link for VIP Chauffeur Job Completion Form. https://form.jotform.com/iconicperformances/vip-chauffeur-job-completion-form

When completing a VIP Chauffeur Job the following will occur.

Please follow the steps below.

  1. A notification will be issued to you by the event management staff. The Notification will be issued by:

    1. Slack message.
    2. Event Call Sheet Roster.
    3. And if urgent a text message will be sent as well.

  2. Respond to the notification confirming you have received the VIP job by:

    1. Slack: using the words confirmed or the appropriate VIP job chauffeur code followed by the date and time of the chauffeur event job and job name. Example VC 10 Feb 2003 17:30 Russell Crowe.
    2. Event Call Sheet Roster: press YES to confirm the event chauffeur job.
    3. Text Message: reply back with the word Confirmed or Accepted.

  3. Make sure you read and understand all job details and instructions.  If unsure speak to the event management team immediately.  It is company policy that you are to be 100% accurate, 100% informed and 100% on point and have memorized the job details to avoid any confusion, unsureness or appear unprofessional to the CCRP.
  4. Reminder emails will be sent shortly thereafter with the VIP job details to your email account. It is vital that you check your email on a regular basis, at least once every 10 minutes.

  5. in the job details you will see and notice the following acronyms. They mean the following:

    1. PU = Pick Up

    2. DO = Drop Off

    3. PAX = passenger

    4. PAX # = number of passengers

    5. TBA = to be announced

    6. COA = Call on approach.

    7. AD = as directed

  6. Reminders will be sent, however make/setup a reminder so you do not forget the VIP job.  Reminders are sent by the server 24 hours before the chauffeur event job, 3 hours before, 2 hours before and 1 hour before the chauffeur event job.

    1. Please note: The google business work calendar does allow you to set your own on screen notifications. You can if you want use this feature that the Google Calendar provides however you are responsible if it does not work and you miss the reminder.  As this is a google calendar function we cannot guarantee it or endorse the reminder feature on the google work calendar.

  7. All VIP jobs must have the chauffeur arrive at the PU location 10 minutes before the pick up time. If online with Priority UBER Jobs, remain online up until at least 45 minutes from the VIP Job, then go offline. If you get a job within the close proximity of the VIP Job, make sure you confirm the destination from the UBER CCRP. If you cannot make it to the VIP job on time (that is 10 minutes before PU), then driver cancel the job for the UBER job and the event management staff will reassign the job to another chauffeur, if possible. It is vital that you check the destination of the UBER CCRP to see if you can make the VIP job. All VIP jobs take priority over UBER Tier 1,2 and 3 CCRPs - NO EXCEPTIONS! You should go offline from UBER job app at least 45 minutes before the VIP PU time.

  8. Use all appropriate chauffeur codes during VIP jobs as and where required. Click here for the codes to use for VIP Chauffeur jobs.

  9. If doing a VIP job at the airport, use the AIRPORT Signboard. You must always follow the airport safety regulations when picking up a VIP at an airport

    1. If picking up a Virgin Flight wait at the Chauffeur HC standing point at Terminal 2 nearest the car.

    2. If picking up a Qantas Flight wait at the escalators at the nearest baggage carousel 5 with your signboard. Car is to always be parked at the horseshoe.

  10. Collect the VIP at the specific time and make sure you have the correct VIP with you.

  11. If on AD with CCRP, proceed as directed by the CCRP or the CCRP's management or planning team members.

  12. Proceed to DO location.

  13. Use all appropriate chauffeur codes during VIP jobs as and where required. Click here for the codes to use for VIP Chauffeur jobs.

  14. At the completion of the VIP chauffeur event job and when you are at your final DO, return to the job on your work calendar and complete the VIP Chauffeur Job Completion Form at https://form.jotform.com/iconicperformances/vip-chauffeur-job-completion-form 

  15. You have now completed the job. Go back online on the job app for further job allocations.

(Meaning of abbreviations are:- AT = Arrival Time / PU = Pick up Time / WT = Wait Time / DO = Drop Off)


Questions Asked and Answered:

  1. David Phillip | 04-Aug-2020 08:10 |
    Question: allowing for current Covid '19 restrictions at time of writing August 4, 2020 is VIP allowed to sit in front seat of vehicle if the wish?
    1. answered by @greg.paff 04-Aug-2020 16:38
      1. All CCRPs including VIPs have to follow social distancing laws.  You should encourage them to always sit in the rear of the car.

  2. david.phillips Apr 16 2020 at 13:31
    A question then from my own reference and retraining. I know all iconic policy and for chauffeurs is that males are addressed always as "sir" in a case like this where the ccrp has formally advised that he would rather be referred to by his Christian name would I respect this in all future dealings with this ccrp? Knowing of course it would be preceded with "Mr".
    1. Answered by steve.baltzois Apr 16 2020 at 13:32
      1. This is correct, we always refer to them as Sir/Madam and if the CCRP requests otherwise we then acknowledge that request and maintain that request at all times with the CCRP until the CCRP advises otherwise. We always remain professional. No matter how long you know the CCRP especially if they are regular customers, they are not ever your friend or family member. They are an Iconic Customer and must be treated professionally in all business related dealings when you are working under the Iconic Brand for work related purposes. Never cross the line of professional to friend as an Iconic Worker with any Iconic Customer, associate, contact or CCRP.

2020-07-20 13:04
Kelvin Lee (update)

When can I take a break?

 Updated 16 May 2020 23:32 by @greg.paff 

  1. Added the policy of the Split Break Time offer option in this policy.

Throughout your shift all chauffeurs are allowed to take the recommended breaks.  Always refer to the Fatigue Management policy as well.

  1. 4 hour or less shift = (no breaks allowed)

  2. 4- 8 hour shift = 30 minute break.

  3. 9-12 hour shift = 60 minute break.

  4. 13-18 hour sift = 120 minute break.

  5. A Split Break Time offer option.  To understand what this break policy is click here.

Any break that more than 5 minutes, is inclusive of your break time. Smoke breaks are also inclusive of your break time.

Chauffeurs may take their break in intervals of 10 minutes, 15 minutes, 20 minutes, 30 minutes or the whole hour. For example if a chauffeur is working an 8 hour shift, they can take 6 x 10 minutes breaks throughout their shift or 2 x 30 minute breaks. Chauffeurs are allowed to take their breaks at a time that suits them the best.

When going on a break of more than 5 minutes, the chauffeur must use the SLACK BREAK CODES on the #Chauffeur Channel and tag @event.managers and let them know they are on a break (if approved, the break is entered into the system). If the office or Steve is not available, the chauffeur is required to either:

  1. Try again to call the events team on 02 8916-6224

  2. Text their requested break to 0477 765 022; or

  3. Leave a message with the answering service.

  4. Email it to event.managers@iconicperformances.com.au

If no response is received, the chauffeur can assume the break is approved.

NO BREAKS CAN BE TAKEN DURING THE FOLLOWING PERIODS:

  1. Within the first four hours of starting a shift.

  2. Within the last 2 hours of the shift ending.

  3. Between 7:00 and 10:30 Monday to Sunday

  4. Between 12:30 and 14:00 Monday to Sunday

  5. Between 17:00 and 20:30 Monday to Sunday

  6. 60 minutes before a VIP Job.

  7. When a chauffeur is 5 minutes away from a registered Hot Spot Area on the Job App. The Chauffeur must drive towards and into the hot spot area to assist with the increase workload.
  8. When you have used or taken a Split Break Time offer option.  To understand what this break policy is click here.

2020-05-16 11:59
Steve baltzois

zzz Finishing my shift - things to know and do.

 Updated on 17 May 2020 06:54 @greg.paff 

  1. Added the link to the new End of Shift Policy Procedure.
  2. Removed duplicate clauses now written in the End of Shift Policy.

When finishing your shift, follow these procedures.

  1. The shift ends at the time shown on the roster. For example, if your shift ends at 17:00, this is when you go offline and then commence your journey back to the vehicle drop off point. Do not go offline or return back to the drop off point until your shift ends.

  2. Occasionally, you may get a job 5 minutes before your shift. We do kindly ask that you take this job to finish off the workload.

  3. Check the vehicle for supplies. If low, send a text message or email to the events team and inform them of low supplies. Don't just expect us to know to refill.

  4. Follow the End of Shift Policy Procedure by clicking here.

  5. Sign out of Uber, by clicking on GO OFFLINE (found on the top left of the screen) ...
  6. After pressing the GO OFFLINE button, to sign out of the platform account press on the profile image of your face.

  7. Press on Account button

  8. Press on Sign Out.

  9. Important to not leave the account offline.

  10. Press YES to officially sign out.

  11. Sign out of Slack Communications COMMS system as shown in Communication FAQ.

  12. Turn off the iPad, by pressing the Power Button, and then sliding the bar to the right to power the phone off.

  13. You do not need to sign out of the Tracker, this will automatically happen.

  14. Check the car, side doors, glove box and trunk for any garbage that may have been left.

  15. Ensure the vehicle is locked and alarmed.

2020-05-17 03:56
Alex Rozen

Travelling to and from Clients and use of Tolls

All chauffeurs are required to travel to and from locations using the following procedure and policy.

When travelling to a location or core area without any clients/passengers in the car ...

  • DO NOT USE (unacceptable roads to travel on)

    • Tollways,

    • motorways,

    • tunnels, highways that lead to overpasses or underpasses or have exit slip roads,

    • or long bridges like the ANZAC Bridge in Pyrmont.

    • laneways

    • small back streets that are far away from CCRP traffic and major roads

  • ACCEPTABLE ROADS TO USE or TRAVEL ON WHEN EMPTY
    Stay on the major roads so you can easily be tracked and sent a job with easy turn around rate.  You are allowed to take the following major bridges on the following circumstances.

    • Harbour Bridge travelling towards North Sydney or Northern Suburbs.

    • Nepean Bridge overpass.

    • Spit Bridge in Mosman to Seaforth

    • Gladesville Bridge

    • Roseville Bridge near Roseville and Forestville

    • Fig Tree Bridge at Hunters Hill.

    • Iron Cove Bridge at Drummoyne.

    • Tom Ugly's Bridge at Sylvania.

    • Captain Cook Bridge at Taren Point.

    • Worona Bridge at Worona (near Sutherland - Bangor)

    • All bridges that go over Cooks River and Georges River.

    • Other small bridges that are not high off the ground for ship passing or less than 500-750 metres long.

When travelling to a location to pick up a client/passenger ...

  • Use the best available route to the client pick up address, except for roads with TOLLS. 

  • DO NOT USE TOLLS to travel to a location to pick up a passenger.

  • The only exception, is when returning to Sydney from North Sydney from the Harbour Bridge.

  • You may use the UBER App for Navigational Direction to pick up a client, however this is not always the best method.  We recommend always using the portable GPS units provided in the vehicles for the best, most up to date maps and traffic reports.

When travelling to a destination or location with a client/passenger in the vehicle ...

  • Use all available routes, including Tolls.  Tolls are charged back to customers when used.  The only reason you would not use a Toll Road if the CCRP requests not to take a Toll Road.  Make note of it when job is completed.

  • Now that you have the destination address have  THE DESTINATION ADDRESS PROGRAMMED IN THE GPS UNIT PROVIDED  before picking up the client.  At no stage should we ever use the inbuilt GPS unit of the car or the UBER APP for the navigation direction to the destination as maps are not regularly updated and the UBER App using Google Maps which is not the best approach.  Only the portable GPS units should be used for the best accuracy of the routes for the destination...

    UNDER NO CIRCUMSTANCES SHOULD WE USE THE UBER APP FOR DIRECTIONAL NAVIGATION TO THE DESTINATION.  The APP uses Google and this is not always the best way.  Only use the GPS Provided for navigation details to the DESTINATION.

    AND ENSURE THAT IT ALWAYS APPEARS THAT WE KNOW WHERE WE ARE GOING.


Questions Asked and Answered:

  1. David Phillip | 21-Jun-2020 02:22 |
    Q: Should we always check with the CCRP first before using toll roads?
    1. answered by @greg.paff 22-Jun-2020 15:58
      1. You do not need to check with the CCRP to use tolls.  We always use tolls with a CCRP for the quickest way unless they no or it is written in the notes on a job.

  2. David Phillips | 05-Nov-2018 09:27 |
    If I am "empty" and in the CBD and need to proceed to North Sydney for either a CCRP, Hot Spot or Core Area is the Harbour Bridge heading North considered a “motorway” and therefore not be used? Please advise.
    1. answered by @ian.roberts 07-Nov-2018 21:35
      1. Based on the Google Maps all journeys when empty from Sydney CBD to North Sydney Suburbs, North Shore Suburbs travelling through the Harbour Bridge Heading North is allowable.  It is considered a motor way but the fastest way to the suburbs when empty is allowed.  The Harbour Tunnel is not allowed to be used when travelling to North Sydney Suburbs, North Shore Suburbs.
  3. David Phillips | 15-Oct-2018 11:25 |
    Q: Where it says: "When travelling to a destination or location with a client/passenger in the vehicle ... Use all available routes, including Tolls. Tolls are charged back to customers when used" Does this mean that as a chauffeur we always use the "toll" option when driving to destination unless otherwise instructed?
    1. answered by @ian.roberts 07-Nov-2018 21:35
      1. Yes, at all times when you have a CCRP in the vehicle and are travelling to your destination you MUST ALWAYS USE the fastest routes and this can include using the toll roads.  The only time you would not use the toll roads is if you see a a long delay of traffic due to an incident/accident or congestion.  If you see this, always best to inform your CCRP that there is traffic on the toll road and ask them if they prefer you still take the toll road or use the side roads to avoid the traffic.

2019-10-16 06:07
Steve Baltzois

Step 2: What to do when the client has entered the car / just before proceeding to the destination?

The following procedure is required to be followed when the client has entered the car and you are just about to proceed to the destination. The following process is known in-house as SNIFF, which stands for

S = Salutation (greet the CCRP and confirm the CCRP name to ensure you have the right PAX)
N = Notify the client of who you are for their peace of mind.
I = Inform the client of the destination to verify it.
F = inForm the client of the radio station.
F = Fortify business relationship with client.

You are required to use / say the following script to ensure consistency with all our clients. 

Before you commence your travelling to your destination it is  VERY IMPORTANT! DO NOT FORGET TO BEGIN/START TRIP ON THE APP to start the job, before proceeding.

When speaking with a client, DO NOT EVER, turn your head inside the car to speak to them directly.  This is quite obstrusive and invades their privacy.  You should make eye contact with the client in the rear of the vehicle through the rear view mirror.

The following script should be said as you are getting ready to proceed on your travels.  DO NOT sit there waiting doing the script.

  1. Good (morning / afternoon / evening), do I have __________ (say CCRP name as displayed on the job) with me today (or something similar).
  2. As you know, my name is ______________ (say your first name only)

  3. To confirm our destination is (or) To confirm we are heading to ________________________________________ (confirm the destination as stated on the job)
    1. If the destination/dropoff address is different to what is entered or provided, for your safety and security you must ask the PAX to change/update the address on their software, before proceeding.  At your discretion you may start the drive as the PAX is updating the address.
    2. If the CCRP would like you to stop at different waypoint (locations), for your safety and security, you must ask the PAX to add the additional stops into their software for it to be updated on your booking.
    3. It is very important that where the destination/dropoff address or additional waypoint has been added that you reset your navigation software.
    4. FOR YOUR SAFETY and SECURITY, especially when completing an UBERX job that you dropoff the CCRP only at the designated and allocated address location as showing on the software.
  4. I have the radio on SmoothFM, is this okay with you?
    1. (wait for a response)
      1. If the response is YES = leave the radio on as per the company policy of the volume being 4-6% of the maximum volume allowed
      2. If the response is NO = ask the PAX if they would like the radio on or off or on another station.
    2. (the radio volume must always be set between 4 to 6 percent of the maximum volume allowed, unless requested to be higher by the client).
    3. The radio station of SmoothFM is the company required radio station to always have on during your rostered shift as an Iconic Chauffeur, unless requested to be changed by the CCRP.
      1. Where the radio station has been changed due to the CCRP request, after dropping the CCRP off, you must return the radio station back to SmoothFM and return the volume back to the company default position.
  5. Thank you Sir/Madam. If I can do anything to assist you throughout the journey, please don't hesitate to ask. Otherwise sit back, relax and enjoy the trip.

IT IS VERY IMPORTANT TO HAVE THE DESTINATION CONFIRMED BEFORE COMMENCING YOUR TRAVEL AND THAT  THE DESTINATION ADDRESS IS PROGRAMMED IN THE BOOKING JOB AND NAVIGATION PROGRAM   before DROPPING OFF client.  At no stage should we ever use the inbuilt GPS unit of the car, as maps are not regularly updated.  Only the portable GOOGLE units should be used for the best accuracy of the routes.  WE MUST ALWAYS ENSURE THAT IT ALWAYS APPEARS THAT WE KNOW WHERE WE ARE GOING.

IT IS ALSO VERY IMPORTANT TO ALWAYS REFER TO THE CLIENT AS SIR/MADAM, unless they ask otherwise.

Important Information to be aware of when dropping off CCRP:

  • The PAX may and will likely ask you to drop them off down the street or outside of the designated address.  While at times 10-50 metres from the allocated booking address is acceptable, it is very important that you do not drop-off a CCRP at a location that is not registered or allocated as the waypoint or dropoff address.

2020-04-14 03:39
Steve baltzois

NSW Live Tracker Program

On all phones the NSW Live Tracker Program has been installed to aid in finding the best route for clients.  This is a tool that can be used by all chauffeurs.

To use it follow the simple steps below ...

To start the program NSW LIVE TRAFFIC click on the Live Traffic App.

 

The Icons that are colored are active - to view their details or zoom in, use your fingers to pinch and expand or shrink the screen.

Then click on the icon you wish to read more information on ...

 

Click on the Blue I  to obtrain more details ...

 

Once the Blue I  is clicked on you can read the information regarding that Event or Situation.

 

There are other features that may be useful ...

Cameras Menu - This shows you in real time the traffic of a particular camera of the road.

My Trip - A possible guide route to avoid incidents and traffic layout.

Travel Times - Displays travel times from major routes to and from the situation (in real time).


Questions Asked and Answered:

  1. David Phillip | 19-Jun-2020 02:12 |
    Can this App be used as route map?
    1. answered by @steve.baltzois 20-Jun-2020 15:13
      1. No it cannot.  It does not have the right settings and algorithm used in Google Maps or the Job App to provide the best route.  It is only used for informative purposes when you are planning your route or need to check possible routes.  All approved route taking is only to be done using Google Maps or at times the Job App.

2015-03-09 08:09
Graham N.

iPad, connections and moving it around

The iPhone must not be removed from the vehicle it is connected to, nor should the following occur.

  1. Do not remove the cables, the extension cable point or any of the points of contact from the iPhone to the extension to the new Belkin Premium Charger at any stage. The cord has been wrapped around the Steering column (still allows for the steering wheel to turn with easy). The reason for the cord being wrapped around, is to keep the connection between the extension cable and the cable from moving by gravity or by accidental bumping. The connector sit at the top of the steering wheel and does not move much (evening on hard turns – we tested it – not that you would drive like Graham did).

  2. Do not remove the Belkin Charger Unit from the Double Adapter. There is green light that comes on when the car comes on and this should remain on the double adapter at all times.

  3. If you are going to go on a break during the day and the sun is blaring through the window, take the iPad off the magnetic holder point and place it on top of the back of the steering wheel or near the odometer, away from the sunlight. Again though, do not remove the iPad from the car, do not take the iPad out of the car, do not remove the charging cable from the iPad to move the iPad. All connections must remain intact. The reason for this is simple. In Graham's words "Everyone has a different level of strength when pulling and inserting items. This can cause the connector pins scratching each other internally and lose surface area conduction. The more we fiddle, and pull out and put in a cable, the looser it becomes."

The connections and the way the system is setup is designed to be as ergonomically as possible and to ensure that the system is operating at full charge and is working at optium level.  Do not change the setup, the connections or the positions to suit your own individual need.  This can create many issues and affects the ability for the system to work efficiently and for other chauffeurs to do their job.


Questions Asked and Answered:

  1. David Phillip | 19-Jun-2020 02:03 |
    Question: On "Hot days" or for safety when chauffuer is leaving vehicle temporarily is it also acceptable to place the i-phone into the centre well or glove compartment which are both concealed?
    1. answered by @steve.baltzois 20-Jun-2020 15:08
      1. leaving the vehicle temporarily this is acceptable.  If this is the end of the shift the iPhone is to be placed in the trunk of the vehicle in the provided bags.

2015-10-09 08:10
Graham N.

Roster 2015.04 (Apr 1 - Apr 30, 2015)

The following roster is current as shown below. We suggest that all chauffeurs regularly check the rosters to ensure no updates have been made. If there appears to be any discrepancy in the roster, it is important you contact the event management staff by email on event.managers@iconicperformances.com.au or event.managers@iconic.productions or Steve Baltzois on his mobile number.

DON'T FORGET when logging onto shift, you must do the following:

  1. Press Route Tracker first.
  2. If asked, then press Smart Tracking.
  3. Login into the Communication System.
  4. Then login into Uber.

If you don't follow this process, the server will not long you on your shift and you may not be paid accurately for the start of your shift as it will appear as you started your shift late.

Don't forget also to SIGN OUT of your shift at the end of your shift. Only going offline, means you are still working on your shift and creates problems for the next chauffeur.

 

REMEMBER Core Areas have now changed. Read below to familiarise yourself with the changes.

PLEASE NOTE, if you see a SURGE on the UBER MAP, in a particular area and you are empty, you must go to the surge area as quickly and safely and legally as possible.

Between the hours of 12:30 and 14:00 and 17:00 to 19:30 Monday to Friday the FOCUS TARGET IS in the CBD if empty.

Hot Spots are defined as the Busy Areas of our UBER Premium Clients.

2015-04-11 00:53
Matthew Walker

05 Core Areas Monday to Wednesday

Core Area for MONDAY to WEDNESDAY and Time Zones

  UPDATED Thursday 4 April 17:48 by @steve.baltzois  

  1. Due to the coranvirus outbreak the 10 minute way after a CCRP has been dropped is no longer in place.  It has been cancelled.  At the completion of dropping off the CCRP and doing the normal checks at drop off, chauffeurs are to drive as per the policy of 04 Priority of Jobs and Vehicle Movement . As a reminder tht priority of jobs are (for more information click on the link)
    1. VIP Jobs
    2. HotSpots (coloured ares)
    3. Core Areas
    4. On Screen Events (click to see required timing)
    5. Opportunities nearby.

UPDATED Wed 9 October 2019 11:57am by @greg.paff

  1. New procedure after dropping off CCRP at a location to assist with workload. From today after dropping off a CCRP at their drop-off location chauffeurs are to do this.
    (PLEASE NOTE: this only applies after you have dropped off your CCRP, are empty and have not been allocated another job since the drop off).
    1. If you have a VIP job or there are coloured busy areas on the job map follow the policy of Priority of jobs and vehicle movemen click here for Policy link. If not go to step 2.
    2. Drive minimum 250 metres and up to a maximum of 500m, from the dropoff location. This is important to avoid the CCRP feeling uncomfortable that you are stopped and waiting outside their dropoff location.
      1. If you are at or near the airport, drive away from the Priority pick up zone. This may mean you drove further than the maximum of 500m. This is permitted.
      2. If you are more than 150kms from the Sydney City GPO, skip the steps and follow from step 5.
    3. Find a safe and legally acceptable place to park the car.
      1. If your in the city, and cannot find a safe place to park, you can drive around the city roads, but preferred you find a safe location. Remember that No Parking and No Standing zones legally allows to you temporarily stop to pickup or drop off.
    4. Remain online while the @event.managers allocate new jobs to you in the area. If you want you can turn off the engine, not necessary or required.
    5. After 10 minutes of waiting for job allocation, if you do not receive a job allocation within the 10 minutes proceed to step 5. Do not stay waiting for longer than 10 minutes, but not less than 10 minutes.
    6. Drive to the next core area of the allocated timezone as written below.

The Core Areas are suggested suburbs and its surrounding area.

Chauffeurs should drive through the areas and change event 10 minutes. Each number :10), :20), :30) refers to 10 minute blocks. Do not stop in a core area or remain in the area for longer than 10 minutes.

Sydney CBD Hotspots (travelling in order of priority) include but not limited to the following specific points:

  • King Street Wharf
  • Century Tower on Pitt Street
  • Ivy Bar & Establishment (Cnr Bridge & George Street)
  • Pitt Street Mall South End (Cnr Pitt Street & King Street)
  • Pitt Street Mall North End / David Jones (Cnr Market St and Castlereagh Street)
  • World Square (Cnr Liverpool and Pitt Street)
  • Haymarket / Paddys Market
  • Central
  • Darling Harbour West End (Star Casino) Murray Street to Pirrama Road to Pyrmont Street
  • Darling Harbour East End (off Wheat Road)

If you receive a job that takes you out of a core location, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas..

If you receive a job in that core area, after you drop off, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas...

If your drop off takes you to another core area, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas

Day Time of Day Core Area Focus
Mon-Wed 00:00 to 01:00
:00) St Leonards (via Pacific Hwy) :20) Ivy Bar / Establishment :40) CBD Hotspots
:10) St Leonards (via Pacific Hwy) :30) Ivy Bar / Establishment :50) CBD Hotspots
Mon-Wed 02:00 to 03:00
:00) Paddington :20) CBD Hotspots :40) Pyrmont (Star Casino)
:10) Paddington :30) CBD Hotspots :50) Pyrmont (Star Casino)
Mon-Wed 04:00
:00) CBD Hotspots :20) Paddington :40) Pyrmont (Star Casino)
:10) CBD Hotspots :30) Paddington :50) Pyrmont (Star Casino)
Mon-Wed 05:00
:00) Paddington :20) CBD Hotspots :40) Surry Hills
:10) Paddington :30) CBD Hotspots :50) Surry Hills
Mon-Wed 06:00
:00) Vaucluse :20) Rosebay :40) Woollahra
:10) Vaucluse :30) Rosebay :50) Woollahra
Mon-Wed 07:00
:00) Manly :20) Neutral Bay :40) Artarmon
:10) Mosman :30) North Sydney :50) North Sydney
Mon-Wed 08:00
:00) Mosman :20) Manly Beach :40) Mosman
:10) Seaforth :30) Seaforth Sydney Rd :50) Neutral Bay Village
Mon-Wed 09:00
:00) Bondi Junction :20) Coogee Bay Hotel :40) Westfields Eastgardens
:10) Royal Randwick Shopping Centre :30) Maroubra Junction Shopping Mall :50) Surry Hills
Mon-Wed 10:00
:00) Warringah :20) NorthBridge :40) Chatswood
:10) Dee Why :30) Willoughby :50) Artarmon
Mon-Wed 11:00
:00) Crows Nest :20) Pyrmont :40) Birkenhead Point
:10) Cremorne :30) Balmain :50) Glebe
Mon-Wed 12:00
:00) Surry Hills :20) Paddington :40) North Sydney
:10) Bondi Beach :30) CBD Hotspots :50) Neutral Bay
Mon-Wed 13:00
:00) Manly :20) Chatswood :40) Leichhardt
:10) Cremorne :30) Balmain :50) Newtown
Mon-Wed 14:00
:00) Alexandria :20) Bronte/Coogee :40) Bondi Beach
:10) Newtown :30) Woolloomooloo :50) Rose Bay Wharf
Mon-Wed 15:00
:00) Paddington :20) Balmain :40) Glebe
:10) Darling Point :30) Leichhardt :50) Chippendale
Mon-Wed 16:00
:00) Newtown :20) Coogee :40) Bondi Beach
:10) Kensington :30) Randwick :50) Rose Bay
Mon-Wed 17:00
:00) CBD Hotspots :20) CBD Hotspots :40) Paddington
:10) CBD Hotspots :30) CBD Hotspots :50) Paddington
Mon-Wed 18:00
:00) North Sydney :20) Manly :40) Chatswood
:10) North Sydney :30) Brookvale :50) North Sydney
Mon-Wed 19:00
:00) Glebe :20) Marrickville :40) Bexley
:10) Newtown :30) Earlwood :50) Earlwood
Mon-Wed 20:00
:00) CBD Hotspots :20) Potts Point :40) Paddington
:10) CBD Hotspots :30) Potts Point :50) Paddington
Mon-Wed 21:00
:00) CBD Hotspots :20) Elizabeth Bay :40) Paddington
:10) CBD Hotspots :30) Elizabeth Bay :50) Paddington
Mon-Wed 22:00
:00) CBD Hotspots :20) Central :40) Paddington
:10) CBD Hotspots :30) Central :50) Paddington
Mon-Wed 23:00
:00) CBD Hotspots :20) Central :40) Paddington
:10) CBD Hotspots :30) Central :50) Paddington

2020-09-18 12:49
Iconic System

07 Core Areas Friday

Core Area for FRIDAY ONLY and Time Zones

UPDATED Thursday 4 April 17:48 by @steve.baltzois

  1. Due to the coranvirus outbreak the 10 minute way after a CCRP has been dropped is no longer in place. It has been cancelled. At the completion of dropping off the CCRP and doing the normal checks at drop off, chauffeurs are to drive as per the policy of 04 Priority of Jobs and Vehicle Movement . As a reminder tht priority of jobs are (for more information click on the link)
    1. VIP Jobs
    2. HotSpots (coloured ares)
    3. Core Areas
    4. On Screen Events (click to see required timing)
    5. Opportunities nearby.

UPDATED Wed 9 October 2019 11:57am by @greg.paff

  1. New procedure after dropping off CCRP at a location to assist with workload. From today after dropping off a CCRP at their drop-off location chauffeurs are to do this.
    (PLEASE NOTE: this only applies after you have dropped off your CCRP, are empty and have not been allocated another job since the drop off).
    1. If you have a VIP job or there are coloured busy areas on the job map follow the policy of Priority of jobs and vehicle movemen click here for Policy link. If not go to step 2.
    2. Drive minimum 250 metres and up to a maximum of 500m, from the dropoff location. This is important to avoid the CCRP feeling uncomfortable that you are stopped and waiting outside their dropoff location.
      1. If you are at or near the airport, drive away from the Priority pick up zone. This may mean you drove further than the maximum of 500m. This is permitted.
      2. If you are more than 150kms from the Sydney City GPO, skip the steps and follow from step 5.
    3. Find a safe and legally acceptable place to park the car.
      1. If your in the city, and cannot find a safe place to park, you can drive around the city roads, but preferred you find a safe location. Remember that No Parking and No Standing zones legally allows to you temporarily stop to pickup or drop off.
    4. Remain online while the @event.managers allocate new jobs to you in the area. If you want you can turn off the engine, not necessary or required.
    5. After 10 minutes of waiting for job allocation, if you do not receive a job allocation within the 10 minutes proceed to step 5. Do not stay waiting for longer than 10 minutes, but not less than 10 minutes.
    6. Drive to the next core area of the allocated timezone as written below.

The Core Areas are suggested suburbs and its surrounding area.

Chauffeurs should drive through the areas and change event 10 minutes.  Each number :10), :20), :30) refers to 10 minute blocks.  Do not stop in a core area or remain in the area for longer than 10 minutes.

Sydney CBD Hotspots (travelling in order of priority) include but not limited to the following specific points:

  • King Street Wharf
  • Century Tower on Pitt Street
  • Ivy Bar & Establishment (Cnr Bridge & George Street)
  • Pitt Street Mall South End (Cnr Pitt Street & King Street)
  • Pitt Street Mall North End / David Jones (Cnr Market St and Castlereagh Street)
  • World Square (Cnr Liverpool and Pitt Street)
  • Haymarket / Paddys Market
  • Central
  • Darling Harbour West End (Star Casino) Murray Street to Pirrama Road to Pyrmont Street
  • Darling Harbour East End (off Wheat Road)

If you receive a job that takes you out of a core location, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas..

If you receive a job in that core area, after you drop off, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas...

If your drop off takes you to another core area, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas

Day Time of Day Core Area Focus
Fri 00:00 to 01:00
:00) St Leonards (via Pacific Hwy) :20) Ivy Bar / Establishment :40) CBD Hotspots
:10) St Leonards (via Pacific Hwy) :30) Ivy Bar / Establishment :50) CBD Hotspots
Fri 02:00 to 03:00
:00) Paddington :20) CBD Hotspots :40) Pyrmont (Star Casino)
:10) Paddington :30) CBD Hotspots :50) Pyrmont (Star Casino)
Fri 04:00
:00) CBD Hotspots :20) Paddington :40) Pyrmont (Star Casino)
:10) CBD Hotspots :30) Paddington :50) Pyrmont (Star Casino)
Fri 05:00
:00) Paddington :20) CBD Hotspots :40) Surry Hills
:10) Paddington :30) CBD Hotspots :50) Surry Hills
Fri 06:00
:00) Bellevue Hill :20) Bondi Beach :40) Randwick
:10) Bondi :30) North Bondi :50) Bondi Junction
Fri 07:00
:00) Coogee :20) Woollahra :40) Rose Bay
:10) Randwick :30) Bondi Beach :50) Double Bay
Fri 08:00
:00) Bondi Beach :20) Leichhardt :40) Newtown
:10) Petersham :30) Leichhardt :50) Newtown
Fri 09:00
:00) Coogee :20) Bondi Junction :40) Paddington
:10) Bronte :30) Woollahra :50) Surry Hills
Fri 10:00
:00) Newtown :20) Pyrmont :40) North Sydney
:10) Glebe :30) Pyrmont :50) Naremburn
Fri 11:00
:00) Chatswood :20) Killara :40) North Bridge
:10) Roseville :30) Chatswood :50) Mosman
Fri 12:00
:00) Neutral Bay :20) Woollahra :40) Rose Bay
:10) Randwick :30) Woollahra :50) Rose Bay
Fri 13:00
:00) Birkenhead Point :20) Bondi Junction :40) Bondi Beach
:10) Birkenhead Point :30) Bondi Junction :50) Bondi Beach
Fri 14:00
:00) Watson Bay :20) Vaucluse :40) Double Bay
:10) Watson Bay :30) Vaucluse :50) Double Bay
Fri 15:00
:00) Manly :20) Dee Why :40) Collaroy
:10) Manly :30) Dee Why :50) Collaroy
Fri 16:00
:00) Manly :20) Cremorne :40) St Leonards
:10) Manly :30) Cremorne :50) St Leonards
Fri 17:00
:00) Chatswood :20) Lane Cove Shops :40) Birkenhead Point
:10) Chatswood :30) Lane Cove Shops :50) Birkenhead Point
Fri 18:00
:00) Bondi Beach :20) Double Bay :40) Maroubra
:10) Bondi Beach :30) Rose Bay :50) Maroubra
Fri 19:00
:00) Kensignton :20) Surry Hills :40) Woolloomooloo
:10) Waverly :30) Surry Hills :50) Woolloomooloo
Fri 20:00
:00) Elizabeth Bay :20) CBD Hotspots :40) CBD Hotspots
:10) Elizabeth Bay :30) CBD Hotspots :50) CBD Hotspots
Fri 21:00
:00) CBD Hotspots :20) Elizabeth Bay :40) Paddington
:10) CBD Hotspots :30) Elizabeth Bay :50) Paddington
Fri 22:00
:00) CBD Hotspots :20) Central :40) Paddington
:10) CBD Hotspots :30) Central :50) Paddington
Fri 23:00
:00) CBD Hotspots :20) Paddington :40) Central
:10) CBD Hotspots :30) Paddington :50) Central

2020-09-18 12:57
Iconic System

08 Core Areas Saturday

Core Area for SATURDAY Time Zones

UPDATED Thursday 4 April 17:48 by @steve.baltzois

  1. Due to the coranvirus outbreak the 10 minute way after a CCRP has been dropped is no longer in place. It has been cancelled. At the completion of dropping off the CCRP and doing the normal checks at drop off, chauffeurs are to drive as per the policy of 04 Priority of Jobs and Vehicle Movement . As a reminder tht priority of jobs are (for more information click on the link)
    1. VIP Jobs
    2. HotSpots (coloured ares)
    3. Core Areas
    4. On Screen Events (click to see required timing)
    5. Opportunities nearby.

UPDATED Wed 9 October 2019 11:57am by @greg.paff

  1. If you have a VIP job or there are coloured busy areas on the job map follow the policy of Priority of jobs and vehicle movemen click here for Policy link. If not go to step 2.
  2. Drive minimum 250 metres and up to a maximum of 500m, from the dropoff location. This is important to avoid the CCRP feeling uncomfortable that you are stopped and waiting outside their dropoff location.
    1. If you are at or near the airport, drive away from the Priority pick up zone. This may mean you drove further than the maximum of 500m. This is permitted.
    2. If you are more than 150kms from the Sydney City GPO, skip the steps and follow from step 5.
  3. Find a safe and legally acceptable place to park the car.
    1. If your in the city, and cannot find a safe place to park, you can drive around the city roads, but preferred you find a safe location. Remember that No Parking and No Standing zones legally allows to you temporarily stop to pickup or drop off.
  4. Remain online while the @event.managers allocate new jobs to you in the area. If you want you can turn off the engine, not necessary or required.
  5. After 10 minutes of waiting for job allocation, if you do not receive a job allocation within the 10 minutes proceed to step 5. Do not stay waiting for longer than 10 minutes, but not less than 10 minutes.
  6. Drive to the next core area of the allocated timezone as written below.

The Core Areas are suggested suburbs and its surrounding area.

Chauffeurs should drive through the areas and change event 10 minutes.  Each number :10), :20), :30) refers to 10 minute blocks.  Do not stop in a core area or remain in the area for longer than 10 minutes.

Sydney CBD Hotspots (travelling in order of priority) include but not limited to the following specific points:

  • King Street Wharf
  • Century Tower on Pitt Street
  • Ivy Bar & Establishment (Cnr Bridge & George Street)
  • Pitt Street Mall South End (Cnr Pitt Street & King Street)
  • Pitt Street Mall North End / David Jones (Cnr Market St and Castlereagh Street)
  • World Square (Cnr Liverpool and Pitt Street)
  • Haymarket / Paddys Market
  • Central
  • Darling Harbour West End (Star Casino) Murray Street to Pirrama Road to Pyrmont Street
  • Darling Harbour East End (off Wheat Road)

If you receive a job that takes you out of a core location, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas..

If you receive a job in that core area, after you drop off, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas...

If your drop off takes you to another core area, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas

Day Time of Day Core Area Focus
Sat 00:00 to 04:00
:00) CBD Hotspots :20) Paddington :40) CBD Hotspots
:10) CBD Hotspots :30) Paddington :50) CBD Hotspots
Sat 05:00
:00) Paddington :20) CBD Hotspots :40) Botany
:10) Paddington :30) CBD Hotspots :50) Botany
Sat 06:00 to 07:00
:00) Coogee :20) Bondi Junction :40) Vaucluse
:10) Bronte :30) Bondi Beach :50) Double Bay
Sat 08:00 to 09:00
:00) Woollahra :20) Kensignton :40) Newtown
:10) Paddington :30) Bondi Beach :50) Glebe
Sat 10:00 to 11:00
:00) Bondi :20) Bondi Beach :40) Randwick
:10) Bondi Beach :30) Bondi Beach :50) Randwick
Sat 12:00
:00) Paddington :20) Manly :40) Manly
:10) Paddington :30) Manly :50) Manly
Sat 13:00
:00) Mosman :20) Dee Why :40) Collaroy
:10) Mosman :30) Dee Why :50) Collaroy
Sat 14:00
:00) Chatswood :20) Cremorne :40) Coogee
:10) Chatswood :30) Cremorne :50) Coogee
Sat 15:00
:00) Darling Point :20) Newtown :40) Glebe
:10) Darling Point :30) Newtown :50) Pyrmont
Sat 16:00
:00) Manly :20) Chatswood :40) Cremorne
:10) Manly :30) St Leonards :50) Mosman
Sat 17:00
:00) Bondi :20) Coogee :40) Randwick
:10) Bondi :30) Coogee :50) Randwick
Sat 18:00
:00) Woollahra :20) Glebe :40) Broadway
:10) Woollahra :30) Glebe :50) Broadway
Sat 19:00
:00) Newtown :20) Newtown :40) Manly
:10) Newtown :30) Bondi Beach :50) Lane Cove
Sat 20:00
:00) Elizabeth Bay :20) Glebe :40) Central
:10) Elizabeth Bay :30) Glebe :50) Central
Sat 21:00
:00) Botany :20) Newtown :40) Bondi Beach
:10) Botany :30) Bondi Beach :50) Rose Bay
Sat 22:00 to 23:00
:00) CBD Hotspots :20) CBD Hotspots :40) CBD Hotspots
:10) CBD Hotspots :30) CBD Hotspots :50) CBD Hotspots

2020-09-18 13:00
Greg Paff

What do the abbreviations or acronyms mean in the ERM for Sales & Event Staff?

There are many acronyms or abbreviations that staff of Iconic use when writing the history of a customer call or when clearing an activity.  This list is bottomless and grows each month as new quick ways of abbreviating words.

Here is the current list.

Abbreviation / Acronym

Meaning

2CL

To call

CLD

Called

CLB

Call back / called back

LM

Left message

VM or V/M

Voice mail

Bk

Book or booked

Cust

Customer

CNT

Contact / contacted

DConP

Difficult Customer on Phone

DM

Decision Maker

-w-

With

Ph

Phone / phoned

FOLUP

Follow up

PD

Paid

Eml

Email / emailed

CC

Carbon copied / sent to another   person as well

U

You

Ur

Your

Wld

Would

Evt or Evnt

Event

T&C or T & C or T and Cs

Terms and conditions

RRP

Recommend Retail Price

TL or TS

Team Leader or Team Supervisor

PT

Production Team

PAP

Product Availability Page

2016-03-11 14:02
Iconic Productions Event Team

Marketing Script for all Events for Corporate customers/clients

The following is a generic marketing script to be used by sales staff when marketing or selling Theatre Based Shows and/or Events to Iconic's School Based customers/clients. It is written in a generic way and should not be read or spoken verbatim when marketing or selling. The information below should not be at any time, handed out, printed, emailed, faxed or given to staff, production team, and/or customers/clients. It should only be used for internal sales and marketing purposes.

What to say and how to Answer the Call when making an Outbound Call to a customer:

  1. Before making the call, make sure you have pressed the clear activity button on an actual activity.
  2. Before making the call, read the regarding field (the subject) of the activity and understand it.
  3. Before making the call, read the notes of the last person who spoke to the customer.
  4. Before making the call, make sure you have briefly read the last few history notes of the customer and also in the All Company History Tab.
  5. Once you have an understanding of the history of the customer, and exactly what you you can make the call.
  6. To make the call and to be the Iconic Professional, all calls made have to be a professional call from a professional company and not come across as a tele-marketing company.  We are not a tele-marketing company.  We are a Production Company.
    1. For the policy on what to say to the person who answers the call when making an outbound call click here.
    2. If unsure of what to do, always ask for help from @eventmanagers on slack or check the FAQs for help.  Never guess or try to do something on your own.  Always seek assistance and help when you are not sure or if something goes wrong or doesn't look right or things are not streamlined.  See the company policy on If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?  If something goes wrong and you have not followed the company policy or have made mistakes, you will be responsible for the mistakes.  So make sure you always ask for help until you are 100% on knowing what to do and remember always seek assistance and help when you are not sure or if something goes wrong or doesn't look right or things are not streamlined
      1. If you need to ask for help always put the customer on hold and tell them you will put them on hold.  Never leave the customer waiting and having dead air and space.  It is not the Iconic way.
      2. When you take the customer off hold, thank the customer for waiting.

INITIAL CONVERSATION
Good morning/afternoon, it’s …………………. (FULL NAME) from Iconic Performances.

  1. Ask to speak to the person responsible for organising the events, functions and/or performances or the Manager or Owner.

  2. Briefly tell them about the company and what we have to offer

    • Iconic Performances is a production company offering a World Class Theatre experience, presenting it’s distinctive nights of Early Colonial fun for 6 years to more than 20 thousand people, Australia wide.

    • Iconic Performances is a unique entertainment concept staged in the enjoyment of the s dining concept and set in a totally themed environment with a highly comical and interactive stage show, providing non stop interactive fun in true olden day tradition.

    • We provide a complete 1 ½ hour audience interactive show based on the Colonial Times, with convicts, wenches and the Mean yet loveable Sergeant.

  1. Ask them if they would be interested in receiving more information or in booking a show.

· If they ask for more information:

i. Obtain their email address and send them the template and attach the Promotional Flyer.

· If they want to book a show:

i. Check availability and follow procedure in booking a Theatre Show.

 

IF NOT AVAILABLE:

  1. Ask when is the best time to call him/her….. morning tea?…. Lunch time?….

  2. Ask if you can have their email address to send them information

  3. Thank person for their help.

 

FOLLOW UP CALL – to Appropriate Customer

The follow up call should be done no later than 2 days after the initial call.The follow up call is done to either assess the interest of the customer or to follow up on booking the show. Regardless of the purpose for the call, this is the time to really sell the show as follows.

Good morning/afternoon, it’s…………… and I’m calling from Iconic Performances about our Theatre Show “A Colonial Night”.We have an amazing 1 ½ hour show that we can do in the enjoyment of your … ( name of venue of customer/client).

 

Here are the reasons why Iconic Performances Events Theatre Based s are excellent …
(refer to Product Availability Page in ERM ... information below is based on Colonial Night Theatre Event)

  1. It’s exciting, interesting, provocative, dramatic, thrilling, sensational, rip-roaring and titillating.

  2. It will change your venue for a night full of music song and fun, fun, fun?

  3. The show allows your customers/patrons to enjoy a Colonial experience, as we take them back through the annual of time to the early Colony of New South Wales as we delve into the lives and carry on of its folks.

  4. The Gents could be seduced by the lovely convict wench Ann Fowles as she works her magic of temptation all awhile keeping her eye on the temptation of the wallet.

  5. They will get to meet the larrikin convict James Murphy – is he to be trusted or not. They will Listen to his sad story, and decide on whether to believe him, after all he is an Irish political offender.

  6. They will Boo Sergeant Kennedy. He’s mean and nasty, but absolutely corny and loveable all at the same time.

  7. The patrons will be part of recruitment process for the military.

  8. The customers will choose to be a character witness for James Murphy at his trial or chosen as a wife for the convict in the Convict Wedding.

  9. This is the ultimate in theatre entertainment.

  10. It is a fully self-contained production show ideal for people aged 10 and above.

 

The show is an excellent …

  1. In increasing customer patronage and profits

  2. To introduce a new product or have an opening day

  3. For Christmas Parties

  4. For Family Night Out and/or Functions

  5. As it is an alternative to the everyday routine of eat-in customers

 

MAIN SELL – Price Pitch

The self-contained Theatre Production runs for approximately 1 ½ hours and is priced either as a per person admission fee (operated and managed by Iconic Performances) or has a Base Show Price per Seats, which offers the you (the VENUE) The opportunity to make an additional profit off selling the shows themselves. The price includes the following …Discounts are available (see pricing plan)

  1. Cast of costumed stage performers and full stage show.

  2. Event co-ordinator

  3. Decorations and fit-out for your stage and room

  4. Sound and lighting equipment

  5. “Wenches Costumes” for your food serving staff to wear (if required).

  6. Operational manual and tickets for you to sell

  7. Advertising and marketing material (if required, at an additional cost)

 

We ask that the venue (the contact) provides the following:

  1. Stage Space (minimum requirement 4m wide, 2m deep, .5m high)

  2. Room with long trestle tables and or dining table and chairs

  3. Traditional Colonial banquet.We are able to supply the contact with suggestions (although this is just to stick with the theme and not a prerequisite).

  4. Staff to serve and prepare food and serve the beverages

  5. Staff to serve beverages

  6. Dinner for Iconic Performances crew of 5

 

Buying Signalso:

Want Information

Okay, that’s fine.What I’ll do is send you all of the information by email today and then I’ll give you a call back in a couple of days to see what you think about it.What’s the best email address to send it to you at? (make sure that you write down the email address correctly).

Too Expensive

Let them know that that where most theatre productions are $80 or more for 1 ½ hour – 2 hour show, our theatre based is a lot more affordable.

Let them know that like other customers, they find that their daily income on the day of the show increases as more people come to be entertained – which increases the centers profit.

Some places, reduce the price per head as they find the increase patronage pays for the show itself plus some.

Finally ask them how much they would normally expect to pay for a performance like this?

 

IF THEY REQUIRE MORE INFORMATION ON THE PERFORMANCE:
(refer to Product Availability Page in ERM ... information below is based on Colonial Night Theatre Event)
The show has three acts.

i. Act 1 begins with the beating of the Drum and the raising of the Kings Colours.

The Sergeant speaks to the audience and hilariously commences the Working Orders – As he identifies them all as convicts and tells them that they have been sent here to pay for your crimes against society and here you will do that with your blood, sweat and if necessary your tears.

He continues to tell them their jobs, such as males will be assigned to the timber cutting tasks and females will be assigned to individuals as servant or for the collection of sea shells for the making of mortar.

While this is going the actors are clumsily demonstrating the orders in the most laughable way you can imagine.

Following this, the Sergeant begins to select a group of audience members and gives them some convict clothes to wear – in which the are either too tight or way to big.This is an extremely fun part as the participants struggle to fit into the clothing.

A A few historical and funny songs are played as we get the audience members to participate.

ii. Act 2 begins with the recruiting of audience members into the King’s Army.

The recruitment is done is military drill that takes the mickey out of the old procedures that were used.9/10 times the audience members struggle with the concept of Stand At Arms and At Ease, as well as the drill itself.

Using realistic muskets, that are often too heavy to carry, the show just keeps getting funnier and funnier as the group is lead to a marching song that is simple, silly and downright funny.

This continues to the sitting of the magistrates as the convict is trialled for theft.Using audience participation, the patrons hear and become involved in the making of the Black Velvet band.Take the seriousness out of the court system, they witness the most entertaining piece of drama that began the first colony of Australia

iii. Act 3 is all about the Convict Wedding.

Beginning with hymn of the colonial days, the audience is introduces to All Things Bright and Beautiful of our past.

The audience participates in a creative version of the old song All things Bright and Beautiful.

Following the song … the wedding commences or does it … a huge twist brings the ceiling down with laughter as they witness the most bizarre wedding of the century.

 

CLOSE
As you can imagine, our shows are high in demand and we are already getting a lot of interest for this performance from schools that don’t want to miss out.If you were to take the performance, which term would be best for you?

Okay we still have some days available then.  Are there any days of the week that are bad for you (ie sport or other activities that might conflict)?  Okay, how about…. or …. (give two dates)?

(Remember to try to book shows with schools that have similar distances together in the same week/s)


Confirming / Negotiating / Booking the Show

Check for date availability (refer to Iconic's Region/Radius Zone) for Acceptable booking pattern sheet)

  • Confirm numbers

  • Confirm required information on event as required in ERM…

  1. Advise of deposit required $____.

  2. Advise of confirmed booking.

    • Complete the Booking Section on the ERMspan>,
      1. Confirm customer details and emails and contact numbers
      2. Confirm booking order details
      3. Re-confirm Transport Location Details
  • Before clicking on Add New Order did you confirm the 5 main terms and conditions from the customer and did they accept with YES.
    1. Our events are based on the standard code of the entertainment industry and are sold on a no-refund no-return policy.
    2. Refunds are not provided for absences, or non-attendance.
    3. You can increase the number of tickets for the event, but no changes or refunds are given if you change the number of tickets purchased and it is less than at the time of the original booking.
    4. Our shows do require a security deposit. The deposit is non-refundable, but transferable for 1 year from the original time of the booking, if you need to change the date, based on availability.
    5. While it doesn't happen, in the event of a cancellation, a cancellation fee equal to the total cost of the event will be required to be paid. (this is if the customer cancels the event. NO cancellation fee is charged if Iconic cancels the event).
  • How would you like pay? (finalise payment, ask customer based on options available (DO NOT OFFER PAYPAL).
  • Add discount or coupon code if available?

 

ONCE BOOKING IS MADE

Thank you so very much for booking the show with ICONIC PERFORMANCES.Please check your email for the booking order confirmation. It may take up to 4 hours to be sent to your email address. Our event management team will manage the event for you and if a Tax Invoice has been requested, our accounts department will send this to you as well. (Re0check their email address of customer and Company Accounts email addres and fax number) . If there are any changes please notify us 7-14 days before the event date.

 

Please do remember a deposit of $_______ is required to be paid to confirm the date and booking.

2020-03-04 07:44
Rahul (Marketing Team

Media Release ANZAC Story from Department of NSW Education

The following is a MEDIA RELEASE that may be attached and email to customers for the ANZAC Story.

2015-03-27 01:46
Barabara Event Management Team

Sales Agent - Call Sales Daily Work Procedures

Follow each step below methodically to ensure accuracy and efficiency in the role of Sales Person/Phone Sales Rep.

You may require scrap paper to make notes for each customer, which will later be added into the ERM Database.

Remember to use the TASKBAR at the bottom of the screen to switch between programs.

Furthermore, remember to use check VIEW/ACTIVITY LIST and INBOX regularly. The steps below are your steps to follow when calling customers.Your daily task sheet is what you do each day, for each contact.

DO NOT WRITE ON THIS SHEET – THIS IS USED TO HELP YOU!

Step 1. Log into the programs as per normal.

Step 2. Click on the VIEW > VIEW ACTIVITY/TASK LIST in ERM found on the menu of the program.

Step 4. Look at your scheduled activities and consider your days planning.  If there are any  RED background activities  they should take priority calls and and any Priorities of High Stage should be planned to be done first.

Step 5.  After considering your days plan of activities as listed. Begin your Daily Work by clearing your activities.  To clear your activities press on the clear activity button of the actual activity you are going to clear.

Please note the pencil button  is used to edit an activity in the event an error or correction needs to be made.  You should not use the Edit Button as this only edits the activity, and does not clear it.
CLEARING AN ACTIVITY with the BUTTON means that you are going to complete the call, or complete the activity.

Step 6. The SYSTEM will open the CLEAR ACTIVITY PAGE.  This is now why do either make the call, or do the TO-DO or SEND an email or do what ever the activity requires you to do.  It is strongly recommended that when you are on this page, familarise yourself with the activity or activities of the customer by ...

Step 7. Click on ACTIVITIES TAB to familiarize yourself with the activity that needs to be done for this contact.  There may be other staff also doing things with this customer.

Step 8. Click on OPPORTUNITIES TAB to familiarize yourself with what opportunity is being promoted or will be sold to this customer.If there is no OPEN opportunity then write down below what you will be promoting or selling.  If there is an opportunity, what is the opportunity.

Opportunity Name or Campaign: ______________________________________________________________

Step 9. Click on HISTORY TAB to familiarize yourself with the contact’s prior notes and/or phone call conversations that have been made.

Step 9. MAKE THE PHONE CALL (by using the sophisticated VOIP LYNC phone system) or TO-DO or email: (SELL AND PROMOTE OUR SHOWS WITH ENTHUSIAM & PASSION).

Step 10. Select LYNC VOIP PHONE SYSTEM and enter the phone number <Phone> to speak to <Contact>.If the contact name is not a proper name, (for example: TBA, NSW, Coordinator, Principal, Dear Sir/Madam, Care of etc) you will need to find out who is the best person to speak to is.

Step 11. When on the phone call write in the DETAILS text box, important information for you and other staff.  Here are a few things you should note down.

Step 12. What number did you call <Work / Mobile / Customer Direct etc>
During the phone call, who answered the phone <Name of SEC>
Did you speak to <Contact>? YES / NO.

IF YES – what was said, what happened (be specific): ________________________________________________

_________________________________________________________________________________________

If NO, who did you speak to and what happened?

Spoke to: __________________Who is the contact who makes the decision: ________________________

What is their role in the company/organisation: ___________________

When is the best time to call them (obtain a duration, eg: 11am – 11:30am) : _________________________

What was said, details of what happened: _____________________________________________________

_________________________________________________________________________________________

Step 13. Will you be sending the contact an email with promotional info? YES / NO.

IF YES – what is the contact’s work email address (check above), if different, what is the correct one:

Contact’s work email address: ________________________________________________________________ (is that contact in our database?)
        IF NO – (you should add the customer details to the existing company by using the BUTTON.
        IF YES - What information are we sending them: ________________________________________________________

IF NO – why? ________________________________________________________________________________

Step 14. Are you going to do a follow up CALL with this contact? (remember that 99% of the time a follow up is required to be done) YES / NO.

IF YES – what date? ___________________what time? __________________

IF NO – why? ________________________________________________________________________________

Step 15. Thank the contact or person you were speaking to and END call on LYNC Phone System. Start next call/sales sheet.

Step 16. Is the contact going to book a show? YES / NO

IF YES – what date: _____________________ (did you check for availability and region?) YES / NO

what show (name of show or event to book): ____________________________________________________

qty attending (number of persons attending): _______________price offered per head: $___________

was a discount offered?YES / NO, if YES, what was the discount? _____________

Inform contact, that our accounts department will complete the booking and send them the confirmation letter. And that they can pay when they receive the Tax Invoice.

IF NO – why? ___________________________________________________________________

 

       Step 16. You are done.  Either send the email to the customer now or start from Step 1 again and begin again.

2016-11-10 02:28
Marketing Department

Sales Agent Daily Task and ACT Routine

The following are Daily Tasks and a Sales Agent's ACT Routine. While it is the daily procedures, things may change and you should be able to adapt to such changes

1.Click on TASK List

2.Choose Today, Past or All Tasks to view your list of Tasks (activities)

3.Click once on Blue and Underline name or double click on black writing to open information of task.

4.Get an overview of the customer before completing activity by …

a.Check ACTIVITIES of customer, by clicking on Activities Tab

b.Check OPPORTUNITY of customer, by clicking on Opportunities Tab

c.Check History of customer, by clicking on History Tab.

5.Complete or do Task (activity) for customer.

6.Once done, clear Task (activity) by

a.Clicking on little white box on left of Task (activity) or

b.Right click on the activity and choose clear activity.

7.All customers/task must have a follow up – so click on follow up.

a.Select follow up date.

b.Select follow up time (tab) – times should be in multiples of 5

c.Duration should be 5 minutes.

d.Check fields to make sure you have created follow up for correct customer.

e.Enter number of task in Regarding Field and enter what you have to do for follow up.

f.Change priority if required

g.Create an alarm if required

h.Schedule for someone else if required.

i.Press OKAY twice to get out of clear Activity.

8.Check if the customer has an OPEN OPPORTUNITY.

a.All customers have an OPEN OPPORTUNITY.

i.If they do have an OPEN OPPORTUNITY, amend the opportunity if required then go back to STEP 1 and start the process again.

ii.If they do not have an OPEN OPPORTUNITY, create a new opportunity by following the steps of creating a NEW OPPORTUNITY.Make sure that all Opportunities have a Product/Service added.Once the opportunity is created – click SAVE and return to STEP 1 and start the process again.

2020-03-17 12:59
Marketing Team

How to schedule an activity? What is Schedule an Activity?

Don't get confused with doing a Schedule Activity and a Follow UP Activity.

A Schedule Activity is used mostly when you are creating a brand new activity for a new customer or for a new action. 99% of the time you will have cleared an activity or you would have sent a history. If you are doing this then you would be doing a Follow up Activity Click on click to go to Follow up Activity. Schedule Activity can be found in the menu Customer.

HOW TO SCHEDULE AN ACTIVITY:

  1. Search for the customer using the View Customer List or Search / Lookup a Customer

  2. To Schedule an Activity it is similar to Follow Up Activity.

  3. Select the Activity Type for the follow up activity by selecting one of the options in the Activity Type Field. IMPORTANT: Do not use Marketing Call unless you are in the marketing team.

  4. Check that the customer name is correct in the Schedule this Activity For. This field is the name of the customer you want to do the follow up activity is. If it is wrong click in the field and type in the correct customer name you want to schedule it for.

  5. Select the Start Date. This is the date you want to schedule the activity for.

  6. If you want to make it a timeless activity (meaning anytime of the day) click on this check-box.

  7. If you want to follow up the activity at a specific time, make sure the Timeless Start check-box is unticked and enter the time in 24-hour clock in the Time field.

  8. Choose Duration for the activity. Most of the time it should be 5 minutes. Remember that this sets your day, so if you make a duration 30 minutes you will get alot of notices when scheduling activities that the time is not available. There are only so many 30 minute time slots in day's work.

  9. Click on

    if you want to be reminded of an activity.

  10. Do not do anything for End Date and End Time.

  11. Select your Priority level. This field helps remind you of the importance of an activity.

  12. You can color code your activities to help identify the important ones. You can select if you want any one of the colors.

  13. The

    field remembers the most common subject matters. This does not have to be used, but is available to save you from having to type the same thing over and over and over again. IMPORTANT: The system automatically decides what is saved as a pre-set and what is not by the number of times it is used. You cannot save your own.

  14. Enter a brief description in the

    field. This should be brief, but easy to understand.

  15. When you do a follow up, the system will automatically remember the last history note and show it in the Details box. When you do a follow up, leave the text in the Details box so you know what the last history note was.

  16. In the

    field leave the name for you, if you are scheduling the follow for you or find the correct staff member if you are scheduling it for someone else.

  17. Check the Recurrence is on Once.

  18. When ready and you have checked everything click on
    button.

2020-06-04 02:50
Support

I keep getting an answer, "The number you have dialled is no longer in service?" what steps do I take?

If you received a "The number you have dialled is no longer in service?"

  1. Check the number you dialled is correct.  ... if it is then ...
  2. Check that the number you have dialled has an international or area code.  All phone numbers must have an area code entered before the actuall number.  For example in Australia all numbers would have either +61 (area code) or just the area code itself 02 or 03 for Australia.  If you are not sure of the international calling codes and area codes click on this link http://www.countrycallingcodes.com/ 
    ... if it is then ...
  3. Contact the event management team on slack communications or contact Steve for assistance.

Upon finding a solution to this, always make sure you have indicated on your Details Box when clearing the activity that you had problems with the phone number etc.

2014-07-09 23:51
Event Managers

How to work out the time of a city or state to call a customer? What time is it in a particular city or state or country? How do I find out the time in a city or state or country?

We have been working very closely with TimeAndDate.com for them to make a page that would be ideal for us.  Together they have created the Time Zone Map as an added feature on their incredible website.

 

With this in mind, it is now very very easy to work out the exact time of a city or country you are calling by simply hovering over the red dot in that country or typing in the desired city.

 

This I hope will make life easy for everyone so that you know what the times are in the different cities and states and I am certain that with this more and more of you will be able to make more calls and at the right times with ease.

To find the time of a particular city, state or country as a Guide use the Time Zone Map.


Click on this link to use the Time Zone Map. http://www.timeanddate.com/time/map/

When using the map, enter the city you want in the and then click .

This will show . You can add multiple pins to see their times. Just hover and/or click on the pin for the exact time of that city/ place.

Hover your mouse over any of the red dots to see the name of the city and country and current local time.


2016-01-30 15:01
Support

Viewing email marketing templates.

The email marketing clients are found in the EMAIL MARKETING menu.  Email Marketing templates are created by Iconic Marketing team and are used for promotional material of related events.  Email Marketing Templates are not generic email templates.  The Email Marketing Templates are brochures or promotional material email campaigns that are created.

IMPORTANT: Do not get this Email Marketing Template confused with Send Email  templates.  Refer to How to Send Email FAQ for instructions on how to send an email.

To view an email marketing template. 

  1. Click on the menu Email Marketer


  2. Click on Email Campaigns then View Email Campaigns


  3. Click on the Action  button on the far right of the email marketing template you want to view.

  4. Click on View


IMPORTANT: Do not press any of the other options in the Action Button selection, unless you are in the marketing team.

2016-02-01 22:30
Event Managers

I cannot call the number +61 61000000 or +61000000

If you see a phone number that is +61 61000000 or +61000000 it is likely that number has been entered as the generic number because the customer has not provided the staff member with the correct number.

The mobile field number is a required field.  If you do not have or are not given the mobile number you need to write 000000 in the mobile field to save the changes or information added.  If this is the case you will see +61 61000000 or +61000000 in the field.

The +61 61000000 or +61000000 means that it is not available or has not been provided.

2016-02-01 22:52
Event Managers

I don&#39;t have a mobile number but the system won&#39;t let me save the changes?

The mobile number field is a required field.  If the customer has not given you a number for their mobile enter 000000 in the mobile field.

2016-02-01 22:54
Support

Add a New Customer to an Existing Company

To ADD a NEW CUSTOMER to an EXISTING COMPANY there are two options.

Quick Reference Page Contents:

 

OPTION 1: (use only if you have used the Search / Lookup page for the company and have the correct company result displayed)

  1. In the Search / Lookup page (FAQ: How do I search for a customer on the Search / Lookup a customer?) you would have already searched for the company.
  2. Place a tick in the check-box of the correct company the New Customer is part of.


  3. Click on the Add Customer button



  4. Fill in all the related customer details. Where a * is displayed, this means it is a required field and is required.
    1. The phone number fields are divided into two parts. One is for the Contact (customer's) phone numbers. The Other is specific to the Company phone numbers.
    2. Always try to obtain the mobile number of a customer.  If not press the n/a checkbox.
    3. Always enter an email address.  This is very important and is required to create an account.  An Account should not ever have an empty work email address and you can inform the customer that to create an account we do require the best email address.  If they refuse press the n/a.
      1. If the ERM system informs you that there is another account with the same email address, click on the link and check if that email address belongs to the right customer.  If not seek assistance from @eventmanagers or press n/a and try to obtain the email at a later time when you call the customer.
    4. Mobile phone numbers and email addresses are important data for the company and the accounts.  We always try to get these details.
  5. Check that the correct company name is displayed in the Company section with the Existing Company button selected.

    IMPORTANT: if the company name is not correct.  Click the Cancel button and try again or use Option 2.

  6. The Company Address details should be displayed.  Please confirm with customer.  If they are not displayed correctly or the customer provides updated details, please change the address details. 

  7. The Region / Zone field should automatically be displayed. If it does not, or n/a is written in the field click on the

    button and it will calculate the correct region.

  8. The

    field box should have details that are specific to the best times to call the customer or Important Customer Notes. This field is only visible to Iconic Staff. It is not a required field.

  9. The

    field box should have details that are specific to the Company. This field is only visible to Iconic Staff. It is not a required field.

  10. When all details are completed click on the
    button.


IMPORTANT: The

button will show you the list of all customers on the Iconic System and should only be pressed on this page if you need to view the entire list of customers. It will open the List in a new TAB. Your information entered in the
Add New Customer Page will still be available on the previous TAB.


OPTION 2: (add New Customer to Existing Company in Customer Detail Page)

  1. In the Search / Lookup page (FAQ: How do I search for a customer on the Search / Lookup a customer?) you would have already searched for the company.
  2. Click on any contact name that is connected with the company.
  3. When the Customer Detail Page opens click on the button
  4. Fill in all the related customer details. Where a * is displayed, this means it is a required field and is required.
    1. The phone number fields are divided into two parts. One is for the Contact (customer's) phone numbers. The Other is specific to the Company phone numbers.
    2. Always try to obtain the mobile number of a customer.  If not press the n/a checkbox.
    3. Always enter an email address.  This is very important and is required to create an account.  An Account should not ever have an empty work email address and you can inform the customer that to create an account we do require the best email address.  If they refuse press the n/a.
      1. If the ERM system informs you that there is another account with the same email address, click on the link and check if that email address belongs to the right customer.  If not seek assistance from @eventmanagers or press n/a and try to obtain the email at a later time when you call the customer.
    4. Mobile phone numbers and email addresses are important data for the company and the accounts.  We always try to get these details.
  5. Check that the correct company name is displayed in the Company section with the Existing Company button selected.

    IMPORTANT: if the company name is not correct.  Click the Cancel button and try again or use Option 2.
    1. If you are adding the customer to a New Company press the  New Company   button and complete the details for the New company.
  6. The Company Address details should be displayed.  Please confirm with customer.  If they are not displayed correctly or the customer provides updated details, please change the address details. 

  7. The Region / Zone field should automatically be displayed. If it does not, or n/a is written in the field click on the

    button and it will calculate the correct region.

  8. The

    field box should have details that are specific to the best times to call the customer or Important Customer Notes. This field is only visible to Iconic Staff. It is not a required field.

  9. The

    field box should have details that are specific to the Company. This field is only visible to Iconic Staff. It is not a required field.

  10. When all details are completed click on the
    button.

2020-06-04 02:44
Nikolas Harrington

I received a call from the receptionist, what do I do now?

When you receive a sales, marketing or events call from Iconic's receptionist team or administration team, before taking the call, ask the receptionist for the name of the customer or company.

If the receptionist provides you with the customer name or company do the following:

  1. With the receptionist on the phone, ask her to wait, while you find the customer details.
  2. Do a search for the customer on the ERM in the Search / Look up Customer page so that you have the customer details in front of you.
  3. Click on the customer name to load the Customer Detail Page.
  4. Ask the receptionist to transfer the call to you.
  5. When the call is transferred to you ...
    1. Introduce yourself to the customer and ask them how you can help them today.

If the receptionist says the customer is a New Customer or do the following:

  1. Ask the receptionist to transfer the call to you.
  2. When the call is transferred to you ...

    1. Introduce yourself to the customer and ask the customer if they are an existing customer or a New Customer.

      1. If they are an existing customer, Search for the customer

      2. If the customer says they are a new customer and a new company then proceed to adding them as a New Customer (read more on FAQ  Add a New Customer with a New Company).  But make sure you still assist them with their enquiry.

      3. If the customer says they are a new customer, but is with an existing company, then proceed to add them as a New Customer to an Existing Company. But make sure you still assist them with their enquiry.

  3. Once you are able to find the customer or Add the Customer into the System, ask the customer how you may help them with their enquiry today.

2016-02-02 00:21
event.managers

What does INACTIVE mean in Opportunity Page?

INACTIVE is used by the team supervisors or Event Managers when an opportunity has been left untouched for quite awhile, but is still open to the possibility of securing or closing the deal and booking the event.

To close an opportunity as INACTIVE. When the customer calls back or you do a follow up call for this customer or a customer who has an opportunity schedule, all you need to do is click on the Opportunity Tab on the Customer Details Page.


Click on the Opportunity Name you wish to close as INACTIVE. This will open up the Opportunity in a new page.

TO CLOSE THE OPPORTUNITY AS INACTIVE:

  1. Check and make sure you have the correct opportunity open.

  2. Click on INACTIVE.


  3.  Click on Save Changes.

2013-06-13 23:07
Event Managers

System will not allow me to copy and paste

This is often based on the configuration of your browser.  Most of the times to copy and paste you only need to press Ctrl + C and to paste Ctrl + V.

It is a known issue that Firefox does not allow this to occur for security reasons.  We cannot advise you as what is best to do here, but we do recommend using Microsoft Internet Explorer, Google Chrome or Microsoft Edge.

The ERM system does work with Firefox, but there are limitations on the Copy and Paste function.

2016-02-10 16:07
Graham Normanally

There is no button to &#39;Test Product&#39; in the Product Availability page

When using the Product Availability Page, if There is no button to 'Test Product' in the Product Availability page read the error message that will prompt you on the screen that is displayed in red.

The message There is no button to 'Test Product' in the Product Availability page is often because a product option selected is not available on that specific product, or the group size is incorrect.

2016-02-10 16:10
Graham Normanally

Product Availability. Sales Production Calendar. How to use the Product Availability Page to find the next best available date.

In view of the challenges, difficulties and issues with find the most suitable event date to book an event, it has been decided to streamline all Countries with the method and system we are currently using in the USA and UK.

This new system now allows you to easily select a product and check the price of the product or the product availability based on the dates/times available for each available product and production team/bin allocated to a particular product/show/performance/event. The Product Availability page allows you to see the Availability & Price Check, the Product Details, the Product Description, the available Payment Method / Product Purchase Status, Staff Only Product Information, the ability to Copy the Link to provide to Customers by message or email, the Area/Region locations the product is part and the Production Team/BIN Calendar for each specific product. The product availability page reduces the unsureness of whether a product can be purchased or an event can be booked in a particular date with a particular production team/BIN.

Quick Reference Page Contents.

 

The Product Availability page allows you to check the Price of a Product or Check the availability of a product.

To check the Price of a Product:

  1. Click on the menu of Product and Product Availability.

  2. Select the product in the Product Select an Option drop-list box.

  3. If required change the currency to the correct currency by selecting the correct currency from the drop-list box.

  4. Press the Price Check Only button.

  5. In the Check price section leave the Use current store pricing option selected. You only need to use the Manually set the price for this item if you are checking a discounted price or a sales price to see the difference. This Manually set the price for this item should only be used on rare occasions.

  6. Enter the quantity being purchased.

  7. If applicable enter a coupon code to apply any related discounts.

  8. Select the appropriate options that are associated with the Product. This is important as some product options may increase or decrease the overall price of a purchase.

  9. Press the Check Price button.

  10. The prices of the Product based on your selections will be displayed on the right side of the screen. Most of column labels are self-explanatory.
    1. Below the Price Checking Results it will display other available prices (if applicable/available) if more or less quantities are purchased.

    2. If unsure at any time, always follow the company Never Assume Policy.

Check the availability of a product:

  1. Click on the menu of Product and Product Availability.

  2. Select the product in the Product Select an Option drop-list box.

  3. If required change the currency to the correct currency by selecting the correct currency from the drop-list box.

  4. Press the Check Product Availability & Price button.

  5. In the Check Availability section
    1. Select a value from Select Area/Region Select a location dropbox. It provides a search input field to find a region/zone location.

    2. Select a value from Select time dropbox or enter a suggested time if the Start Time field is a blank empty text-field.

    3. Select a date from Select Event Date calendar by click on the calendar field or calendar icon. You can place/hover your mouse over a date and it will inform you if it is available, limited or not available. There are colour codes used for easy reference.
      1. Available days are displayed with a Green background.

      2. Days, where there are limited time slots, will display in Yellow/Orange background.

      3. Days that are not available or booked out are displayed with a Grey background.]

      4. Days displayed with a blue background is a selected date or the first available date. Ignore this colour code as it is only telling you where the start of the first available date is.

  6. Once you have checked the availability you can do a price check specific to that date. Prices may increase or decrease depending on dates and timeslots depending on the demand of the product, or special discounts. To check the price specific to the availability of a product follow these steps.
    1. In the Check price section leave the Use current store pricing option selected. You only need to use the Manually set the price for this item if you are checking a discounted price or a sales price to see the difference. This Manually set the price for this item should only be used on rare occasions.

    2. Enter the quantity being purchased.

    3. If applicable enter a coupon code to apply any related discounts.

    4. Select the appropriate options that are associated with the Product. This is important as some product options may increase or decrease the overall price of a purchase.

    5. Press the Check Price button.

    6. The prices of the Product based on your selections will be displayed on the right side of the screen. Most of the column labels are self-explanatory.
      1. Below the Price Checking Results it will display other available prices (if applicable/available) if more or less quantities are purchased.
      2. If unsure at any time, always follow the company Never Assume Policy

Explanation of The Additional Tabs in Product Availability Page:

There are additional TABS in the Product Availability page that can help you with checking product availability.

  1. The Product Details TAB displays additional product details that are specific to the product that the customer may not be able to view. This information can be provided to a customer if asked. The additional information you can find here are
    1. Locations of where the product is may be available.
    2. It's suitability
    3. Event Product start times or Duration
    4. What the company provides.
    5. What if any, things that are recommended for the customer
    6. Product Minimum or Maximum Stage or Area required
    7. Product Minimum Setup & Set Down Time required (also known as Bump-In and Bump-Out)
    8. Any available resources and if additional charges apply
    9. Product Adaptability
    10. Minimum quantity required to be purchased
    11. Availability
    12. Product SKU (if applicable)
    13. Warranty Information
    14. Bin Picking Number (is the Troupe or Bump-In Group that is allocated for the product.
    15. Stock Level
    16. Deposit Required (if applicable)
    17. Visibility of the product (this is whether the customer can view this on the company website or if only staff can view the product for purchase.
    18. Featured (if the product is featured a special or popular product on the company website.

  2. The Product Description TAB displays marketing information and advertising material specific to the product that the customer may not be able to view. This information can be provided to a customer if asked.

  3. The Payment Method / Product Purchase Status TAB displays the allowed payment methods accepted that are specific to the product that the customer will not be able to view, as well as the status of the products visibility to purchase. This information cannot be provided to a customer even if asked.

  4. The Staff Only Product Info TAB displays the specific information specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only.

  5. The Copy Link for Customer TAB provides you with the exact customer URL link that you can copy and paste or give to the customer over the phone, by SMS or by email/letter correspondence. This information can be provided to a customer if asked.

  6. The Area/Region Values TAB displays the allowed quantity, minimum and maximum values for each date/time, and location specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only.
    1. Let's look the Area/Regions Values in more details. In the image it is displayed as Product Availabilty Results. This is the same as Area/Region Values

      Look at the required date and see if the there are any available dates. When reading the product availability page. The first number refers to the number of shows available on the date specified. The middle number indicates the minimum number of tickets allowed to be purchased. And the third number means the maximum allowed to attend or be purchased.
      Example 1: if we look at the image above Mar 01, 2016, Tue shows 1/90/1500.

      • The 1/90/1500 means there is 1 show available to be booked on this date (Mar 01, 2016 Tue)
      • The 1/90/1500 means there is 90 as a minimum of the number of tickets allowed.
      • the 1/90/1500 means there is a maximum of 1500 allowed at this event.

      Example 2: if we look at the image above Apr 01, 2016, Fri shows 0/90/1500.

      • The 0/90/1500 means there is 0 show available to be booked on this date (Apr 01, 2016 Fri)
      • The 0/90/1500 still means there is 90 as a minimum of the number of tickets allowed, but because there are 0 shows, this number is irrelevant.
      • the 0/90/1500 still means there is a maximum of 1500 allowed at this event, but because ther are 0 shows, this number is also irrelevant.

  7. The Production Team Schedule Calendar TAB displays the availability of the Production Team/BIN that has been allocated specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only. Refer to What is the region or radius to book an event? for a more accurate account of the radius each event must be within for each production team. If you are uncertain always follow the Never Assume Policy and ask your Events Team or Team Supervisor for assistance.

2020-06-04 02:34
Nikolas Harrington

I have 2 (two) identical customers in my view activity / task list. What do I do?

If you have found 2 identical customers, contact Graham (Support) on the Support Channel of Slack Communications. 

If requested than schedule an activity for Graham (Support) to look into this matter to be sorted out.


Questions Asked and Answered:

  1. David Phillip | 09-Jul-2020 12:46 |
    Question: is "Graham (Support)" still the current contact in this regard?
    1. answered by @nikolas.harrington 09-Jul-2020 13:43
      1. No, I replaced Graham.  If you find two identical customers you speak to the Event Supervisor on Slack and they provide you with a code to make the changes.

2016-03-14 23:18
Graham Normanally

How can a customer make a booking? What options do we provide to customers to make a booking?

VERY IMPORTANT ALL SALES & EVENTS STAFF:  

AT NO STAGE SHOULD A BOOKING BE MADE BY EMAIL.  
IT IS NOT PROFESSIONAL, NOT COMPANY POLICY AND IT MEANS YOU ARE NOT PROVIDING A REAL CUSTOMER EXPERIENCE FOR THE CUSTOMER.  

By not calling them, you are not able to answer any the customers questions if they have any.  You are not able to confirm Customer Account Details before making the ADD NEW ORDER.

MAKE SURE YOU FOLLOW THIS. 

BOOKINGS CAN ONLY BE MADE USING THE FOLLOWING STEPS:
To make a booking and secure your event date, we offer our customers 3 options.  As a staff member you can provide them the following information. 
The customer can either ...

  1. Book Online by going to https://bookings.iconicperformances.com.au/ , and select your chosen product manually through the categories menu.  You can assist them by helping them navigate through the company booking website.  Or you can send them an email with the correct link of the product for the customer to click on the link or entering that is mentioned above.

  2. Call our sales & event management team on 1300 860 074  - 24 hours 7 days week.

  3. Or send the customer an email asking for the customer's best time and date to call you and you or another sales or event managers can call the customer at their requested time and date to book the event.  The alternative it to ask the customer or secretary what is the best time to call the customer back to confirm the booking.

These are the three professional ways to make a customer feel important, valueable and not waste their time answering email questions to make a booking.

A customer can book their event online at https://bookings.iconicperformances.com.au/. 
A SALES or EVENTS STAFF MEMBER IS NOT ALLOWED TO USE THE online booking system https://bookings.iconicperformances.com.au/  to book an event.

SALES or EVENT STAFF must only use and are to book an event using the internal ERM system to book an event.  For more information in adding a new order refer to Steps to Book an Event or Add New Order

2016-03-14 23:41
Graham Normanally

Do we have to create a new account even if the customer asks to talk to someone else or do we need to create it after at least having single communication with the new person?

Yes, you would need to create a new customer.


steve.baltzois
 [16:11] @nash.sharma: What you need to do is create a history note on the account of the customer who said to you to speak to the other person.
Then create a new account for the new customer if you will be dealing with that new customer from this point forward.
 
 
steve.baltzois [16:14] @nash.sharma: don't forget to create an activity to call the new customer you have created as well under their account.
 
 

2016-03-15 06:45
Graham Normanally

I am unable to find a suburb in the suburb/town drop list

When adding a suburb/town or looking for a suburb/town in the drop list, if the suburb is not listed

Contact support by sending a slack message and ask them to check and add the suburb if not in the system.

To view the new suburb, select a different state, then select the correct state again and this will refresh the suburb/town list.

2016-03-17 12:03
Graham Normanally

Customer has no mobile number or has not provided their mobile or cell number?

If the customer has not mobile/cell number or does not want to give their mobile number, do not add any number in the Contact Phone # mobile field.

Instead press the checkbox n/a under the Mobile* label to disable the mobile field.

If at a later time a mobile number is given, untick the check box and enter the mobile number and click SAVE CHANGES.

2016-03-30 00:05
Graham Normanally

What is n/a on Mobile and Work Email field?

In the Add new Customer page and Customer Detail Page you will find n/a on two fields.

You will find N/A on the Mobile field

 

and you will N/A on the Work Email field

 

The checkbox on these fields are to be used when the customer does not provide a mobile number or a work email.  The tells the system that the field is not available or not applicable.

The should be used if the customer does not provide you with a mobile number or does not provide a work email address. 

The is there to avoid typing generic details to fill in the required field.

If the customer does not provide you with a mobile number or a work email address press the related for the field not provided or given to you or you do not have it.

2019-09-27 01:27
Graham Normanally

How many shows can we perform at the same venue in a day?

The Product Availability Page (PAP) may show 1 or 2 or 3, but speaking to your Team Supervisor if it is at the same place, up to 5 shows allowed on 1 day at same venue. 

IMPORTANT INFORMATION:
Each show must have a between 30-45 minute break between each show if there are multiple shows booked on the same day at the same venue. 

If more than 2 shows required, Matthew said permission required to allow for extra shows on same day at same venue.

2019-09-27 01:24
Steve Baltzois

Customer Status. What is Active and Inactive do on the Status of a customer or company?

The ACTIVE and INACTIVE options in CUSTOMER STATUS and COMPANY STATUS turns a customer or company into an ACTIVE status or an INACTIVE status.

 

ACTIVE status = The customer or company account is able to be worked on, new orders and emails can be issued to the customer and that the customer's account is working.

 

INACTIVE status = The customer or company account is closed, is no longer available or has been closed.  Check history or important notes section to see why a customer or company has an INACTIVE status.  In effect the account is closed.

 

All customer accounts when created or started will have an ACTIVE status.  Most staff are able to close a customer or company account.  However customer or company accounts can only be reopened with the approval of a supervisor. 

 

What to do if you accidentally make a customer or company account INACTIVE?

  1. Immediately contact your supervisor and inform them of the error.  They will need to know the customer full name, customer ID number and the company name.
  2. The supervisor will find the closed (INACTIVE) account and will reopen.
  3. It is important that if the account is incorrectly or by accident made INACTIVE, do inform your supervisor.

 

What to do if a customer or company account is INACTIVE, but the customer wishes to reopen the account?

  1. Place the customer on hold and inform them that you will require permission from your supervisor to reopen the account.
  2. Contact your supervisor and inform them of the error.  They will need to know the customer full name, customer ID number and the company name.
  3. The supervisor will find the closed (INACTIVE) account and will reopen.
  4. Once the account is reopened, the supervisor will inform you.
  5. Proceed with servicing the customer.

2016-07-17 13:58
Graham Normanally

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Discount for Sales Staff 5%

All Sales and Event Staff are provided and given a 5% Discount Code valid for 1 year and 100 uses.

The 5% Sales Discount should be used sparingly and when a customer is on the verge of unsureness and needs that little extra WOW factor to complete the booking.

If you see a customer can't make the decison Sales and Event staff can offer their 5% discount to help encourage the customer to make their decision.

Sales and Event Staff should use this sparingly as each Sales and Event Staff only have 100 uses of that 5% discount.  If all 100 is used, it will only be renewed after 12 months.

You will find your 10% Discount Code on the View Coupon Code section of the ERM.  Search for your name to be used.

2017-09-15 18:43
Matthew Walker

Admission, Video, and Photography Conditions at an Iconic Event, show or performances.

The simple answer to this question of "What are the Admission, Video, and Photography Conditions at an Iconic Event, show  or performances?" is:

NO AUDIO OR VIDEO RECORDING WITHOUT EXPRESS PERMISSION.
ON ANY DEVICE INCLUDING SMART PHONES, IPADS OR TABLETS.  STILL PHOTOGRAPHY IS ALLOWED.

There are more detailed conditions you should be familiar with. A full copy of the terms and conditions can be found on the company website at
https://www.iconicperformances.com.au/policy.php?id=12

The term “PRODUCTION COMPANY” used herein or on any correspondence, document, invoice, digital means, electronic email or web page owned, operated or managed by ICONIC PERFORMANCES refers to
ICONIC PERFORMANCES PTY LIMITED and/or ICONIC PRODUCTIONS associated with the event which has been booked with and performed by the contractors and/or staff of Iconic Performances Pty Limited.

The term “event” used in any correspondence, document, invoice, digital means, electronic email or web page owned, operated or managed by ICONIC PERFORMANCES refers to any show and/or performance and/or event and/or activity associated with the event which has been booked with and performed by the contractors and/or staff of Iconic Performances Pty Limited.

The term “you” and/or “customer” used in any correspondence, document, invoice, digital means, electronic email or web page, owned, operated or managed by ICONIC PERFORMANCES refers to the customer (the contact), company, adult, parent and/or guardian.

  1. The right of admission is reserved and is subject to the PRODUCTION COMPANY and the venue’s terms of admission,copies of which are available from the PRODUCTION COMPANY on request.Where the customer has booked a venue externally from the PRODUCTIONCOMPANY, the venue’s terms of admission is the responsibilityof the customer and the PRODUCTION COMPANY continues to reserve the right of admission. Late arrival may resultin non-admi!ance until a suitablebreak in the performance.

  2. Cameras, audio and videorecorders may not be permitted in this event. The customer is required to ask the PRODUCTION COMPANY, or the event team, or the crew, or presenter or the PRODUCTION COMPANYstaff for permission. The right is reserved to broadcast or telecast any event. The PRODUCTIONCOMPANY reserves the right to use any and all photos, images or video recordings taken by the PRODUCTION COMPANY staff, contractors, customer’s or the public for the commercial use in advertisements, emails, brochures or publica!ons. You, the customer, irrevocably offer, >consent, authorise and grant an exclusive licence and permission to the PRODUCTION COMPANY, and its affilia!ons, which includes its successors and assign them the right to having the event being filmed, photographed, recorded, simulcast or broadcast (‘ARTWORK”) from your loca!on, a theatre or other place of entertainment during the course of the event be performed which is owned, operated or managed by the PRODUCTION COMPANY; the right to create/draft/design/use/edit the ARTWORK into video, video clips, sketches, illustra!ons, pain!ngs, images, photographs, cgi, vfx, sfx and other related work for the purpose of adver!sement, programming, filming and/or TVC, and/or other visual reproduc!ons (“PROMOTIONAL MATERIAL”) which may include other artwork and material; the right to use and to license others (where applicable) to use the ARTWORK and the PROMOTIONAL MATERIAL in all media throughout Australia and the world including for the purposes of recordings, publicity, adver!sing, sales, and promo!on of the EVENTS (“PERMITTED PURPOSE”). In addi!on, you irrevocably release and waive your right now or herea%er to request or receive royal!es, payments, compensa!on or other financial gain from the PRODUCTION COMPANY based on the use of the ARTWORK, and/or the PROMOTIONAL MATERIAL for its PERMITTED PURPOSE. Furthermore your indemnify the PRODUCTION COMPANY from any monetary compensa!ons, reimbursements, and payments for use of the ARTWORK and PROMOTIONAL MATERIAL for its PERMITTED PURPOSE. The PRODUCTION COMPANY acknowledges and agrees that all ARTWORK can be used by you, the customer for personal home use and/or the purpose of reference material and/ or adver!sing, promo!ons, and/or exhibi!on of the Event but cannot be used by the customer for commercial financial gain and/or exploita!on of the event and/or the Live Performance Recordings or re-recording by any method or device now known or herea%er devised in which the same may be used, and/or incorporated and/or exhibited and/or exploited. You acknowledge that the use of the ARTWORK for your purposes must state and publicly display the PRODUCTION COMPANY’s registered business name and/or logo and Copyright protec!on liability of the PRODUCTION COMPANY.

  3. It may be a condition of entry to our shows/performances/events that a search of a person and/or their possessions be required upon entry or exit of the event or venue. In the event that this ac!on is required the PRODUCTION COMPANY’s staff and/or contractors will advise you or the venue contact present at the event that action may need to be taken. If this is required, we ask that you comply with the request of the PRODUCTION COMPANY’s staff and/or contractor.

  4. There is always an element of risk inherent in partcipating in live interactive events/performances and/or shows, handling authentic or created materials, props and equipment. The PRODUCTION COMPANY’s cast/crew and staff take every precaution to ensure the safety of the participants and staff. It is important for all participants, children and adults to understand that if any item, feature or prop is used improperly, and/or without the instruction, supervision and/or instruction from the PRODUCTION COMPANY’s cast/crew certain equipment and materials can be dangerous.

  5. The PRODUCTION COMPANY strives at all times to provide fun, safe performances and activities for all children, adults and participants. In an effort to fulfil this commitment, we ask that all participants, who are either attending by a purchased ticket or booking, enrolled, volunteering (upon approval) and/or participating in the event, follow the guidelines established and explained during the beginning of each event. If deemed that a participant (child and/or adult) is behaving and/or speaking in an unsafe manner, the PRODUCTION COMPANY cast/crew may ask that the person in question be removed from the event, and in such a case, no refund will be provided. You agree and understand that it is a requirement that all participants, children and adults, cooperate with the PRODUCTION COMPANY cast/crew and/or contractors in the event that you are notified of related problems.


A full copy of the terms and conditions can be found on the company website at
https://www.iconicperformances.com.au/policy.php?id=12

.

2018-01-18 00:49
Matthew Walker

Slackbot Auto Responses and Commands with Slack Communications

Slackbot can respond to messages that members of your team send in public and private channels. Right now, only Team Administrators and Owners can edit Slackbot responses. You can change this in Admin Settings.

 

Text Entered

Slackbot Responds with

rb, tb, sb, brk

Your break has been logged.

es, eos

SHIFT ENDED. Thank you. Your shift has now ended and you have been logged out.  Have a nice day.

Fs

Fuel servicing has now been logged.

Cw

Car wash/clean has been logged.

Rfb

Your return from your break has been logged.

Ss

SHIFT STARTED, and confirmed user account. You have been logged on. Check your volume is 100% on all devices for communication.

Va

Confirmed and logged - you have arrived at VIP PU Location.

Fle

Logged fuel refill completed. Please go online, proceed to CORE AREA for your next job.

Ofl

You have indicated you are OFFLINE. If you haven't please explain why.  An event manager will contact you shortly if required. This has been logged. System COMMS - no reply required.

Onl

Received chauffeur ONLINE.

Lc

Leaving Car Logged. Please explain why, if you have not yet done so.  An event manager will contact if required.

Crt

Logged, chauffeur returned to vehicle.

Dll

Delayed in going back online logged. Information has been sent to the support team.  If required they will contact you.

Cwe

Logged car wash completed. Please go online, proceed to CORE and for your next job.

Lw

Logged - Vehicle low on water - @George has been notified.

Lm

Logged - Vehicle low on condiments - @George has been notified

Lt

Logged - Vehicle low on tissues - @George has been notified

Int

Provide customer name and International Phone number for verification of Job.  An event manager has been notified and will contact the customer shortly. Please wait for reply.  If no reply with 5 minutes, call 0418 120 021

Clf

Logged - vehicle requires cleaning due to customer.  An event manager will respond with procedure code to follow.

Dtu

Unsure of Destination has been logged.  Provide customer name and contact phone number.  An event manager has been notified.  Please standby for response.  If no response within 2 minutes, call 0418 201 045.

w30

Logged - chauffeur on WAIT/HOLD for 30 minutes.  An event manager has been notified. Standby for response.  If not response within 5 minutes call 0418 201 045.

Cnf

Cannot Find Customer has been logged.  Please provide customer name and phone number for job verification ... Standby, an event manager has been notified.  If no response within 2 minutes from customer or event manager call 0418 201 045.

Jdc

Logged - job details changed - provide new details for job verification and account changes.

Cnl

Logged - customer cancelled job - provide customer name, phone number and reason.  Cancellation will be logged upon details received and an event manager will contact customer for verification.

Cdns

Logged - chauffeur DID NOT SLIDE TO BEGIN TRIP - this has been logged to your account.  Call 0418 201 045 for further instructions.

Jr

job received confirmed

Cl

confirmed, customer being called

Av

confirmed, you have arrived at PU location

Pd

confirmed, vehicle proceeding to destination

Dp

confirmed, client dropped at DO destination.  REMINDER, please ensure you have you checked vehicle for lost items, done a quick clean of client seating area, checked you are online on Job System for your next job.

CLSD

Support Team Level 1 (Graham) has finished for the day.  For support contact Level 2 support (Jeet's Team) on Slack Communications or email Jeet at support@iconic.productions or call on 02 8003 3967.

b911

All staff on this channel are currently busy assisting other customers or other staff.  Please wait or try again soon.  Alternatively you may call "The Boss - Steve Baltzois" if urgent.

Call Time Confirm Check/Confirm required.

An UPDATE to a rostered CALL EVENT has occured.  Check your email and confirm by clicking on YES and accepting rostered call Time Event(s).

evtup1

An UPDATE to an EVENT you are rostered on has occurred (see above).  Check your email and confirm by clicking on YES and the UPDATE and your roster on the event.

ncte1

*You have been rostered on a new CALL TIME event.*   Check your email for the CALL TIME details and confirm by clicking on YES and accepting rostered call Time Event(s).  *Please remember your unavailability must be provided 1 month in advance.  If you have not provided your unavailability then you are required to accept your event roster.*   ||   _Iconic Productions has partnered with Rome2Rio and this is a free service for you to use.  The site gives you approximate directions, bus and train numbers to collect and estimated costs to allow you to plan your best way to get at your location on time._  ||   *It is always highly recommended that all CAST & CREW personally contact their accommodation location between 16:00 (4pm) and 17:00 (5pm) to notify the staff at the accommodation of your time of arrival to ensure that if required, a key is left at the door if arriving late or when the site is closed.*

Password Request for =

Your request for The password for the folder/location/program you entered has been received.  Iconic's Server and SLACKBOT will check, confirm and verify your details and request with the appropriate departments, supervisors and folder/server permissions. If your name is listed or you are temporarily approved, SLACKBOT will approve it and you will receive the password in the DIRECT MESSAGE box. Passwords do change periodically and the password you were given be no longer be valid.  The password will be sent to you via DIRECT MESSAGE.  Check your DIRECT MESSAGE inbox periodically.  It may take between 5 minutes to 4 hours to issue the password depending on the number of SlackBot Requests received today.

2016-12-12 02:41
Graham Normanally

Introductory Email to Corporate Customers for Gallipoli Live and ANZAC Show.

The following written content is a sample letter we call "Introductory Email to Corporate Customers for Gallipoli Live and ANZAC Show" that we recommend to use as a persuasive emails to increase the potential of a customer booking the show hearing the exciting news. It can be edited to suit the show you are promoting or marketing to the customer. It focuses on the success of educational based live interactive experiences for their students and schools.

All you need to do is copy and paste the information below and paste it in the ERM Write Inbox. You may need to change the font and font size to look nice, but most of the times a simply copy and paste works.

When pasting, paste in the area that says %%TEXT%%. Leave the salutation and your name at the top.


COPY FROM BELOW ...

Do you know that over 100,000 people, including school students were part of the ANZAC Story Event in 2016.  Families, the community and teachers across Australia learnt found the interactive live theatre event to be heartwarming and incredible well written. They found that the entire interactive event accommodated a wonderful insight to the fallen..  Customers stated that the shows, which can be found at https://bookings.iconicperformances.com.au were

  1. Cost effective and affordable. Based on the cost of travelling they found the show to be value for money and a great investment for their organisation and company.
  2. By adding the cost to the overall budget it allowed extra income to be made for the company.
  3. Encouraging and including other schools, community organisations and nursing homes to join in, made the show even more affordable for everyone.
  4. That the audience were very much more involved in the shows then any other.  They found their customer felt more empathy and understanding at a higher level and had something to discuss with their peers.

With these comments and feedback from your colleagues and peers, this is the time to HOST Australia's most favourite Live Interactive Show of about the ANZACS and Australian History.

We appreciate the hard work you have in providing quality programs and events to your local area, your youth and the service you give to your patrons.  Now let us help you increase your income and bring the best interactive theatre show in your area.  We have over 38 different experiences, events and activities you can select from.

The ANZAC STORY was so popular it received a Media Release from the Department of Education.  I have attached a copy for you.  One of Australia's best learning tool for students studying Australian History and War.

Please click on the link for more information: https://bookings.iconicperformances.com.au//GALLIPOLI-Live--The-Real-ANZAC-Story/

To speak with me or a sales or event manager call 1300 860 074  for further assistance or to make a booking and secure your event date, you can either ...

  1. Call our sales & event management team on 1300 860 074  - 24 hours 7 days week.
  2. Or send us an email with the best time and date to call you and one of our event managers will call you at your requested time and date.
  3. Book Online by clicking on the link that is mentioned above or by going to https://bookings.iconicperformances.com.au/ ,  and select your chosen product manually through the categories menu.

 

... END COPY - DO NOT COPY THIS


 

2016-12-02 06:22
Matthew Walker

What does Operator and/or Worker Mean in all the FAQs?

For the correct definition and meaning across all FAQs where the word OPERATOR or WORKER is used in context it refers to the following.

  • The term OPERATOR herein means and refers to the Owner of the Event, Managing Agent, Iconic Productions and/or it associates.

  • The term WORKER herein means and refers to an employee and/or an Independent Contractor of the OPERATOR.

2016-12-09 03:26
Matthew Walker

Codes to use on Slack for starting a work shift, breaks and ending a work shift

Not all employees and contractors are required to use these codes, however if you are a sales or event manager or have been asked by your Team Supervisor to use them, then as part of your job, you would be required to use the following clodes on slack to indicate things like ...

  1. Time you logged in and started your shift
  2. Time you went on a break
  3. Time you returned from a break.
  4. Time you finished your shift.

 

WHAT CHANNEL & WHERE TO ENTER CODES ON SLACK?
The shift log codes are entered in the channel of the main department you have been employeed or contracted to work in.  While most employees and contractors may have multiple channels they are subscribed to, your main role within the company would be exactly where your shift log codes would be entered.  If you are unsure, always speak with your Team Supervisor or a colleague on Slack.  As an example here is are some samples of where your shift log codes would be entered.

  • If you are a sales representative or sales person and working as part of the sales department then you would click on the
    channel and enter your log codes here.

  • If you are an event manager and working in events as part of the event management department then you would click on the
    channel and enter your log codes here.

  • If you are an accounts manager and working in accounts in the accounts department then you would click on the
    channel and enter your log codes here.

  • If you mainly work in film, as a script writer or cameraman or stage hand or film crew or production staff then you would click on the
    channel and enter your log codes here.

 

CODES to use on SLACK to indicate your log in and log out times:

  1. ss = start shift.  This is the code you enter on Slack when you have commenced work and started your shift.
    1. After entering the ss code, make sure you enter your Team Supervisor's name.  Example

      Then you can add any extra information after notification of your Team Supervisors name. Example:

      Then press Enter or Send to send your start shift code.

  2. When you go on a break, use the following codes to indicate your break and type of break
    Remember to always enter your Team Supervisors name after the code or @eventmanagers.  Example
    1. rb = rest break
    2. tb = toilet break
    3. sb = smokers break
    4. brk = lunch break or tea break or meal break
    5. fmb = sleep/rest break fatigue management policy. Important: Only use the fmb break work code when you are planning to physically sleep to manage fatigue.  This is not to be used if resting but you are staying awake.

  3. rfb = returned from break.  This is important that each time you go on a break, when you return to recommence your work, you must enter the code that you have returned from your break.
    Again, don't forget to add your Team Supervisors Name.

  4. es or eos = end shift or end of shift.  Use this code when you have finished working for the day and have ended your shift.
    Remember to always enter your Team Supervisors name after the code or @eventmanagers.  Example

2019-10-18 07:26
Lei Bao

Steps to Book an Event or Add New Order

There are a few ways to book an Event or Add New order.  The easiest way is to find the customer detail page first by using the Customer Search field, then click on the
button.

When making a booking you must make sure you are 100% accurate and correct in following Company Procedures.
If you are ever less than 100% sure, meaning you have a doubt or are unsure of something you must always follow company procedure and know act professionally at all time and follow the FAQ company policy on If unsure on something or anything about my job or role within the company what should I do?

 

HOW TO BOOK AN EVENT OR ADD NEW ORDER:

  1. If you are not in a Customer Details Page then Search for the customer using the View Customer List or Search / Lookup a Customer

  2. If you are in a Customer Details Page proceed with the information below to add a new order.
    1. Press the right button depending the type of call:
      1. Press the  NEW HISTORY  button, if the call is an inbound call.
      2. If you are making a call, an outbound call, then you would already have the clear activity page open, and therefore you can go to the customer details page to begin the order process at step 2.2.
    2. Make sure you are now in the Customer Details Account Page.
    3. Check the customer's first and last name.
    4. Check the Role / Positionsif you see N/A or Unknown TBA, ask the customer for their role with the company and select the most appropriate.
    5. Check the Customer Status = must always show as ACTIVE.  If not then change it before making an order.
    6. Check the Referred Byif you see N/A or Unknown TBA, ask the customer for their role with the company and select the most appropriate.
    7. Check the Phone Numbers of the Customer.
    8. Check the Work Email address of the Customer.
    9. Check the Personal Emailyou do not need to confirm/check this, only add if customer wishes to provide it.
    10. Check the Company Name.
    11. Check the Billing Address of the Company.  If the customer gives you the location address, make a note of it for later, but this is the Billing Address and the Billing Address cannot be a PO Box.  If the Billing address is the same as the location address, just enter the Billing Address here.
    12. Confirm the Company Type, if it is empty.
    13. Check that the Company Statusmust always show as ACTIVE.  If not then change it before making an order.
    14. Check the Company / Account Nameconfirm with customer the name of person who handles accounts at the the company.  If the customer says to send to them, write their name here (but do not add customer's email in Company / Account Email field)
    15. Check the Region / Zone.  If not showing, press the Get Region/Zone Button.
    16. Websiteyou do not need to confirm/check this.
    17. Yr Numyou do not need to confirm/check this.
    18. Total Numyou do not need to confirm/check this.

  3. When you have confirmed all the details of the customer on the Customer Details Account Page, press the  SAVE CHANGES   button.

  4. Press  NEW ORDER  button.

  5. The New Order Page will open.


  6. IN PART 1 of ADD NEW ORDER CUSTOMER INFO, all you have to do is press the Use this Address button on the left hand side to bring all the details you confirmed from the customer details page over to the order.
    In Part 1-Customer Info it will ask the Billing Details for the Booking.  This will be the details of the Customer you are normally speaking with.  To make this quick you can press the USE THIS ADDRESS.  If you press it, it stops you from having to reenter all the details one by one.  If you checked the details before, then you only need to press "Use this address" and it fills the details automatically.  Click on the Use This Address button on the far right for the system to automatically populate the saved information from the customer.
    IMPORTANT: by clicking on

    button it will save you from having to re-confirm or re-enter the customer details twice.

    1. You do not have to reconfirm the details as you have already done this.
    2. Check and make sure that the name in the Orders For Name field is the correct name of the customer.  If not, reconfirm and make changes here.
  7. Press the  NEXT  button.

  8. IN PART 2 of ADD NEW ORDER ITEMS IN ORDER, this is where you select the product the customer is buying and complete all the required details.
    1. Make sure you have checked the Event Calendar for Product Availability (refer to When can I book an event? How to check for product availability? How to work out ) for product availability page and the event to be booked is within the Region Radius.  Refer to What is the region or radius to book an event? on where to book an event.

    2. Part 2 of Add an Order will open up.  This is where you will select the Product to book.


      In the Search

      field click in the white box area and type to find the name of the product or event you are going to book for the customer.

      • Move to the next step unless you are not able to find the product using the Search Product Box then you can click on

        and browse for the product or event by category.

    3. After selecting your product or event, complete the required fields with precision.  Be very specific.

      It opens up the Customize page. here we have to select the correct details. This is very important because if the details are wrong the crew will have problems with arriving and setting up the event.  If you are unsure with any of the details, either ask the customer or put the customer on hold and request help on SLACK.

      COMPLETE ALL THE DETAILS CORRECTLY.

      With regards to the Quantity, ensure you inform the customer that the number of tickets purchased are required to be paid for.  If the customer is not sure of the exact number, encourage the customer that they could either by the minimum amount or we recommend that 10-15% less than what they think would be best.  Let them know that any additional tickets after the original booking would be charged at the same rate.

      If the product requires a time always enter it the correct way. 9am would be incorrect. Always enter an hour, then :, then minutes, then am or pm.  Example.  always 9:00am or 11:30pm or 1:35pm.  These are correct times.

      Remember that if a product requires an Event Date, the date must be available for that region.  If the date required is on an empty week (meaning) a week where no other events are booked remember that date would not be best because it was on an empty week.  if that happens remember you need to ask a team supervisor for permission or find a week where other events are on near their area.  For additional information on selecting the best date refer to (refer to When can I book an event? How to check for product availability? How to work out )

      OPTIONS TAB: Make sure you if the Product has an OPTIONS TAB, complete the details in full.  The more information, the less chance of an error or mistake being made.

      IMPORTANT NOTICE: Only one item, one product or one timed product can be added in each Item Line.
      An event/show/performance is classified as a Product.
      Where a customer wants multiple events/shows/performances/products which can be classified as
      * A different time
      * A different date
      * A different age group
      * A different location

      Remember that each product is specific to itself and should always be listed as each individual item.
      If you are unsure follow company policy ... If unsure on something or anything about my job or role within the company what should I do?

    4. When all fields are completed click on


    5. Confirm the price per ticket and show cost to the customer and if inform the customer if a deposit is required as shown on the system.  If it does not mention a deposit move to the next step.

    6. Scroll down and Click on
      button.

    7. Additional things you may use, but it is rare when doing a booking are:
      1. If you want to Edit the product click on the

        button to the far right of the product and select


      2. If you want to Copy the product to make a duplicate event booked for the same customer click on the

        button to the far right of the product and select
        Copy Option.

      3. If you to want Delete the product to make a duplicate event booked for the same customer click on the

        button to the far right of the product and select
        Delete option.

  9. In Part 3 - Location and Transport ... Confirm with the customer that the event will be setup and performed at the

    location address as shown.  In Part (3) Location and Transport. you only need to check and ask if the details are correct.  Confirm with the customer that they will be the main contact and the address for the show will be as shown.

    1. Ask the customer if they will be the main contact on the day of the event.
      1. If they say NO, press the New Single Address button and enter the name and confirm the name of the person who will be the contact at the location where the product will be.
      2. If they say YES, then confirm with them the address that the event product will be at.
        1. If they confirm the address is the one displayed on the screen then move to point 2 below (NEXT)
        2. If they say the address for the location of the event product is different to the one displayed press New Single Address
          If they say NO or the address or details or contact name is different to the name of the Billing Customer click on


        3. Click on the Use This Address button on the far right for the system to automatically populate the saved information from the customer.
          IMPORTANT: by clicking on

          button it will help you then can add or edit the related fields.  Scroll down through each field and edit with the correct information from the customer.

          1. Confirm the name of the actual customer who will be the main contact at the venue on the day of the event.  Add their First Name and Last Name.
          2. Confirm the Direct Phone Number for the new contact
          3. Confirm the Role/Position/Title of the new contact.
          4. Confirm the Mobile of the new contact.
            1. Sometimes the person you are speaking with may not know the new contact's mobile number or does not want to give it out.  If this is the case, leave the field blank.
          5. Confirm the Company of the new contact. (many times it will be the same company, however it still needs to be confirmed).
          6. Confirm the Company Phone Number of the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          7. Confirm the Company Email of the new contact. (this is the actual email address of the new main contact, not the company email address for the company).
          8. Confirm the Fax Number of the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          9. Confirm the Location Address of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          10. Confirm the Location Country of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          11. Confirm the Location State of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          12. Confirm the Location Suburb/Town of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          13. Confirm the Location Postcode of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          14. Make sure you have "Save to Customer's Address Book" checked, for future reference.
          15. Location Details Method:
            1. At Iconic Productions we rarely charge a location fee, however Check with @eventmanagers if there is to be a charge before moving on.
            2. If a fee/charge does apply @eventmanagers will tell you want to do, otherwise skip this and move to the next step below.
    2. Scroll down and Click on 
      button.
  10. You are now in Part 4, the Payment and Completion of the Purchase of the product.  Take your time here and be very accurate and clear with what you are saying and doing.  Mistakes cost us money and make us look very unprofessional.

    1. Confirm all the details with the Customer again as displayed on the screen.
      1. Confirm the Billing Details as displayed.
      2. Confirm the Location and Transport Details as displayed.
      3. Confirm the Item Description of the Product Purchased Details as displayed.
        1. Confirm the Qty and Item Price and Item Total as displayed.
    2. Scroll down where it says 'Terms and Conditions. Read and confirm the following conditions with customer and tick each box when customer accepts/agrees to T & C's. Press the RECORD button to commence the proof of purchase of the product. '
      1. Press the  RECORD  button.
      2. Read out the first line to the customer.
      3. When the customer confirms it or says Yes or acknowledges it, press the checkbox on 1.
      4. Read out the second line to the customer.
      5. When the customer confirms it or says Yes or acknowledges it, press the checkbox on 2.
      6. Repeat this for each line as displayed until the very end of all lines.
      7. If the customer has any questions, you can always answer them and then repeat the T&C again to gain acceptance from the customer.
      8. IMPORTANT: All check-boxes must be ticked before a purchase can be made.

    3. Ask Customer how they would like to pay.  Select the correct payment method informed by the customer in

      window.  IMPORTANT: Do not select Pay-Pal.

    4. PAYMENT OPTIONS:
      1. TAX INVOICE:
        1. If the customer requests a Tax Invoice, you need to ask for the email address for the Accounts Person.  Also ask for name of the person who handles account and write the name of the accounts person in the Staff Notes field with (Accounts Name: ******)

      2. Credit Card (PINPAYMENTS)
        1. Inform the customer that a Bank Credit Card fee will be added to the total cost.  Most customers accept this.
        2. Select Credit Card PinPayments
        3. Inform the Customer of the total amount that will be charged to the card.
        4. Ask for the Name of the Card.  This has to be entered 100% accurate (no mistakes)
        5. Ask for the Credit Card Number, Expiry and CVC number. This has to be entered 100% accurate (no mistakes)
        6. Ask for the email address they want the receipt to be sent to for the purchase. This has to be entered 100% accurate (no mistakes)
        7. The address is a security measure we take and is often the address of the Company Bill Details or if it is individual sale then it would be the address the card is connected with.  This needs to be confirmed with the customer as in you are confirming the billing address details for the purchase by credit card.
    5. Ask customer if they want the booking order to go to someone elses email address.  
      1. If they say YES click on
      2. Enter the email address and then in Staff Notes, write the name of the person whose email address you entered here.
      3. Repeat if necessary.

    6. DEPOSITS:
      1. DEPOSITS: At times, customers will be required to pay a deposit to secure the event date.  If is the case the system will display the item below in Orders Summary.  If this is the case select Yes. and you can inform the customer of the deposit amount required to be paid.
        .
    7. COUPONS / DISCOUNTS:
      1. If the customer has a discount or coupon code, Scroll up to where it says Coupon or Gift Certificate, enter the code and press apply for the discounts or coupons.  If customer has a coupon code, add this for the discount or else scroll down.

    8. In the Order Comments field you an add additional comments that are visible to the Customer.
      IMPORTANT: Remember anything you enter in the Order Commets will be seen by the customer.

    9. In the Staff Notes you can add comments about the customer or order that is ONLY VISIBLE BY STAFF.

    1. Before pressing the Add New Order button inform the customer of the following ...
      1. Inform the customer about the confirmation purchase email using the following speech text:
        1. "The confirmation of your purchase today will be sent to you on your email address that we confirmed earlier and you should receive the email within 10-30 minutes.  The email is a very long email and sometimes it goes into people's spam or junk mail inboxes.  If you don't receive the confirmation purchase email within the next 30 minutes please check your spam or junk mail and it possibly will be there for you".

      2. Promote the experience of Iconic Productions to the customer using the following speech text:
        1. "Here at Iconic Productions we like to make your experience with Iconic, every way exciting and Iconic and before we finish today if there is anything else that I can do to make your experience amazing". 

        2. Answer any questions professionally.  If you are unsure of the answer, ask @eventmanagers (if you need to put the customer on hold do this).

      3. Thank the customer for using our services using the following speech text:
        1. "Thank you for using Iconic Productions and have a pleasant day."
    2. Click on

      to complete the purchase and add the booking and finalise order into Iconic's ERM system.

    3. You have completed your booking. CONGRATULATIONS.

  11. Go to the NEW HISTORY page that you opened up at the beginning and enter the details there or if you are clearing an activity clear it now and create your followup activity.

Questions Asked and Answered:

  1. David Phillip | 06-May-2020 07:35 |
    Question: Why does Iconic not accept PayPal?
    1. answered by @peter.murphy | 11-May-2020 12:20 |
      1. The USA office has a matter in court against PayPal and waiting for settlement.

2020-03-11 08:43
Matthew Walker

When I clear an activity the customer&#39;s name disappears and no window opens

Similar or Related Questions:

  1.  I’m having problems when I click on the green clear activity button. A new page is not opening up for me. The clients is disappearing from the task list but the clear activity page is not opening up.


ANSWER:

In almost all computers a safety feature is setup to avoid New Tabs from opening or as referred to "Pop Ups".

If you are clearning an activity and a window does not open up for you to access the clear activity page, it is likely you have disabled pop ups.  To enable your Pop Ups, click on the following links for assistance.

2017-10-05 09:15
Lei Bao

Who do I know who to speak to or with on Slack?

There are many different people you can commuicate with in the Company. Working out who to speak with can be difficult, however here are a few tips that would assist you.

You can access the Company Workspace Directory in Slack by clicking on the 3 vertical dots

After pressing the button, click on
.

This will provide you with a list of Staff and contractors within the company.

You can search or scroll through the list to determine who can assist you.

You can also speak with your Team Supervisors. Remember however that each supervisor may work in a different office in a different country in a different time zone. You can see the office the Team Supervisor is working in through the Workspace Directory and click on their name.

If you need help with how to do a task for your Sales or Events work ...

  • It is best to speak with your Team Supervisor on the correct Slack Channel or use the Group Member of

    The

    is a group member account that notifies all Event Staff Globally within the company and your Team Supervisors in that specific channel.

 

If you need help with a customer ...

  • It is often best to use the
    on the correct channel.
  • Unless it is urgent or the customer is upset, there is no need to contact your Team Supervisor for assistance that can be managed by a fellow staff member assigned to that channel.

 

An upset or angry customer ...

  • Refer to your Team Supervisor on the Correct Channel.

 

Computer related problem or technical issue ...

  • In the channel use the
    Group Member account.
  • Computer-related or technical problems should always be spoken with on the
  • Not all staff are trained in technical support and therefore support should be related to the company support staff at all times.

 

Here is a list of possible scenarios and who as a suggestion you should speak with and on what suggested channel.
Please note:

  1. All slack channels have a discription of what the channel should be use for. To learn more about a specific channel and what it is for, follow the SLACK FAQ https://slack.com/intl/en-au/help/articles/201654083-Set-a-channel-topic-or-description#set-or-edit-a-channel-description or https://slack.com/intl/en-au/help/articles/360017938993-What-is-a-channel#use-channels.
  2. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor is at times a required thing to use, however you must remember that Direct or Group Direct Messaging make time a longer time for a reply to be made especially if the worker is not rostered on that day, different timezone, is in a meeting or you have forgotten to use the nametag. Transparency always matters, so most conversations should happen in public channels so that they’re searchable by all worker. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor should be used for private and confidential conversations and not for private personal matter between workers.
  3. If you have a scenario or are unsure of who to contact during a scenario and it is not listed below, make a comment of your specific scenario, using the Comment button/function and it will be answered and added to the list below.

Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Customer with account enquiry ... Accounts Staff by direct message of #workers_name. #accounts or No, unless you do not have access to the channel mentioned.
Change any Customer Details on the ERM of the Customer Details Account Page. Always use @eventmanagers to notify the event managers and event supervisors #event_management or #sales_team_globally Never
Event billing or travel/location change request ... Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Event time change request Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Price check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Product availability check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Damaged, broken, lost or stock low of a prop, costume, wardrobe, set, stock inventory, company equipment or item ...

Always use @eventmanagers and the @name_tag of the department supervisor

#props_costumes Never
Question or problem with accommodation, flight, rental car or another travel arrangement of an Iconic Worker.

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Question or problem with accommodation check-in or check-out or contacting the accommodation

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Questions or problems relating to scripts, characters in the script, storyline, editing or grammar/spelling errors, stage directions, rehearsals, character arcs or character profiling and other matters specific to a script ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the company playwriter/scriptwriter

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions on how to use or rehearse with a specific event prop, costume, wardrobe, set, stock inventory, company equipment or item ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the production supervisor

4th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to visual or audio equipment, cues, or any matter relating to the a/v of a show or event ...

1st try: @name_tag of your Audio or Visual Supervisor

2nd try: @name_tag of your Actors Captain or Stage Manager

3rd try: @name_tag of your event/show Director.

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

#audio_sound (if related to audio)
#video_editing (if related to video)

OR

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to Call Sheet Rosters, Call Sheet Events ...

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
How to use the ERM ...

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#general or #random Not necessary
Questions/Problems relating to Customer Account details on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management or #general or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions/Problems relating to Customer Opportunities on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to Orders, Purchases and Bookings on the ERM

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @accounts-team to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#accounts or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to a vehicle

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

4th try: call the NRMA Business Road Service on 1300 369 349 and provide Membership #990055598 to the operator and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

5th try: calling the company mechanics on 02 9698-2771, identify who you are and what company you are with and ask to speak to Darryn or Karlisle and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

#administration or #event_management or #general or property_management or #random Yes or if you do not have access to the channels mentioned.
Event Job Time Sheet Error or Late Submission of Event Job Time Sheet

Always use @name_tag of your department supervisor.

#general or #random Yes if you are going to discuss confidential information relating to your event Job Time Sheet.
Questions/Problems with your vehicle log

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

#administration or #event_management or #general or property_management or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems or issues about technical equipment, accessing servers, logins, user accounts, iphones, ipads, computers, bluetooth etc.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Problems with accessing or completing a form ...

1st try: @name_tag of your department supervisor

2nd try: use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

on any channel you have access to that is specific to the form. For example if the form relates to the Quantity Submission for of an Event, use the #event_management channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Problems with accessing, using ProjeQtor

*** Please note *** use this only for problems relating to ProjeQtor, not the tasks/activities.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Questions/Problems with an activity/task/date or other related matter relating to a specific work activity/task that is listed on ProjeQtor

1st try: @name_tag of your worker who issued it or is the requestor of the work activity/task

on any channel you have access to that is specific to the scenario. For example, if the scenario relates to a work activity about a production prop delivery, use the #production_runs_austr channel. No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems with another worker ...

1st try: search for and follow the grievance policy as written on the FAQ Server.

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: search for and follow the Notification of Liability policy as written on the FAQ Server.

5th try: @steve.baltzois

6th try: call @steve.baltzois on slack

7th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor
Problems with a customer, audience member, or another person not connected or associated with the company

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: @steve.baltzois

5th try: call @steve.baltzois on slack

6th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

on any channel you have access to that is specific to the scenario. For example if the scenario related to a chauffeur-based CCRP, you would use the #chauffeur-events channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions problems with your payroll, invoice or payslip

Always use @name_tag of your department account supervisor

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor

Questions Asked and Answered:

  1. David Phillip | 07-Jun-2020 07:46 |
    Question: Are there supposed to be any details when it says:
    "Possible Scenario Suggested person Who you should speak with Suggested channel to us"
    1. answered by @steve.baltzois 8-Jun-2020 13:49
      1. I am not sure it was not displaying, however I saved the FAQ again and it seems to have fixed the problem and the scenarios are displaying.

2020-06-08 05:50
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

Review New Membership Production for Iconic Productions to Manage or Produce

Iconic Productions both manages and produces other people's productions and has been very successful in doing so. The success of these shows are based on the specifically designed criteria when assessing an Owner/Designer Idea and/or Production based on a detailed assessment criteria. The Review process must be followed by all allocated Iconic Employees and the review must be done without prejudice and a non-biased approached. At no point should a review be completed based on one's own personal feelings. Iconic Productions success continues to surpass its competitors in this field due to the strict and copyright protected Review system Iconic Productions has put into place.

If you are here, then it is likely that you have been rostered or allocated to REVIEW A NEW MEMBERSHIP PRODUCTION that Iconic Productions may wish to produce and/or manage. A great deal of money is involved in producing or managing an Owners/Designer Production and therefore you are trusted with provided the highest level of production review to ensure that the Executive Panel have the most accurate and recorded account of the New Membership Production. Not providing a sincere and accurate review will cost Iconic Productions a great deal of time and money and if you are found to have been neglient in your duties or have not been 100% Iconic upholding the high stand of the Iconic Productions, you will be in breach of your employment agreement and your employment may be terminated.

Understand that the review is meant to be objective and informative. Be specific in your critique. Your opinions should be supported by facts, not personal feelings. React to the production as a whole and the effect it had to the audience from your eyes/perspective. Your review is required by Iconic Productions Event Supervisor, Playwriter, and Production Executives to ascertain whether or not to produce or manage the related Production. We trust and rely that your review is with out prejudice and that you have no relationship with the Owner or Designer or Script Writer of the Production you are reviewing. If there is a relationship of any form or matter you are required to inform us in this final review.

Iconic Productions / Iconic Performances Pty Limited uses the term Production in replace of and in reference to any type of ...

  1. Event
  2. Live Theater
  3. Stage Theater
  4. Theater In Education
  5. Play
  6. Performance
  7. Show
  8. Film / Screen
  9. Product

That it manages, produces and/or sells.

 

It is important that you take notice of the following information with regards to the Review of Production / Event to Manage or Produce.

    1. The form should be completed in its entirety to provide the highest level of discussion amongst the Executive Managment team for their assessment as to whether they should or should produce and/or manage the production.

    2. Your completed review will be read by your Department Supervisor, Iconic Productions Playwriter, Producer, Director and Executive Producer.
    3. The questions, assessments and input tables are a closely protected Iconic Productions System Checklist and is copyright protected to Iconic Productions.

    4. You should infor your Dept Supervisor before you review a New Membership Production where you are related to the Owner/Designer or any persons associated with Production to be reviewed. You may not be allowed to review a New Membership Production if you are related to any person associated or connected with the Production however this will be at the discretion of Iconic Productions Executive Management team.

    5. You should not show and/or speak of your review to any personnel of Iconic Productions that is not authorised to see it. If unsure ask your Dept Supervisor.

    6. You should not show and/or speak of your review to any person who is not associated or works with Iconic Productions that is not authorised to see it. If unsure ask your Dept Supervisor.

    7. You should not show and/or speak of your review to the Owner/Designer of the Production.
      The Owner/Designer is not permitted to see your review. If they request to see it inform the Owner/Designer they will need to request it formally on the company website on the Contact Us Page or contact the Dept. Supervisor on the company National Number.

    8. You should not show and/or speak of your review to any person associated or connected with the Owner/Designer of the Production.

    9. You should not leave your electronice review or a printed copy of your review anywhere where an unauthorised person can see or read it.

    10. You cannot use the assessment criteria, input table and process for your own personal use, commercial use or use it at another company that you may work at. This REVIEW process is only to be used when you are allocated and only for Iconic Production purposes.

 

To commence your REVIEW you need to create and start a NEW SESSION. To do this, click on the link below ...
https://form.jotform.co/iconicperformances/session-for-review-form-of-produce-

IMPORTANT INFORMATION: The REVIEW NEW MEMBERSHIP PRODUCTION form is not designed or suitable for any smartphone. You are required to use either a

  • Tablet; or
  • iPad; or
  • mini iPad; or
  • Notebook / Laptop

When your NEW SESSION has started, you will be provided with a link on your Page. Use this link to continue with the review. An email would also be sent to your work email address that you entered. In the event there is a problem, you have lost internet connection or your system has wiped your entries, use the link provided in the email to return your saved session. The fields in the NEW SESSION are self-explanatory, however here is some additional information to assist you.

  • Iconic Employee who is reviewing a Production = is an Iconic Employee, meaning you, has been allocated to rostered to review a production.

  • Iconic Work Email = the email address you use to access your SLACK COMMUNICATIONS account
  • Name of Production you are about to review = has to be the exact name as shown on your call sheet where you were rostered for the review.

  • Date of Review = is the actual date of the review. This will almost always be the same date you are at the production.

After completing the NEW SESSION press the button to continue with the review.

 

In the MAIN REVIEW FORM for Review of Production / Event to Manage or Produce there are multiple parts. Here is a description of them and important items you need to be aware of.

  • PART 1 = refers to the name of the Iconic Employee and date/time of the Production itself.
    • What is your role / position with Iconic Productions = refers to your employed position with Iconic Productions.

    • Exact Location Address where the production was being reviewed a = is the exact address where the production is occuring and you are reviewing the New Membership Production. Refer to your call sheet for the correct details.

  • PART 2 = refers to the review of the Production.
    • Name of the Production / Event / Show / Performance. = refers to the exact name as shown on your call sheet.

    • What are you reviewing? = refers to the Type of Production you are reviewing. You can only select one option. If unsure, speak with your Dept. Supervisor or the person who allocated you to review the production.

    • What is the name of the Owner of this production - the person who actually owns the copyright? = refers to the owner of the production. This detail will be found in your Call Sheet.

    • Enter the names of the persons involved in this production. (Try to supply details for all Above the Line roles. The first 3 rows of Owner, Designer and Screen/Play Writer must always be completed) = if the production only has 1 person involved, then select Owner and enter the details of the Owner Only. If more people are involved, add each specific role as available in the drop down box.

  • PART 3 = refers to the production structure and process.
    The Target audience assessment makes reference to the Age Group in the Call Sheet.

    You will be required here to evaluate specific areas of the production on a scale of 1 to 10 or a Input Table Schematic. The Input Table Schematic looks like this

    Where you have a 8 step schematic evaluation of specific areas to assess and review.
      • Use Not applicable when you believe the item is not related to the production. This is rare, however may occur at some reviews.

      • Use Did not assess when you failed to assess a particular area or didn't feel you were able to confidently assess the area. While this option is available, the more Did not assesses you have, the more ineffective your review will be. This would cause a considerable delay in the Executive Team finalizing their assessment and you may be asked to explain why you have so many Did not assess selections.

  • PART 4 = refers mostly to an overall review of the Production and uses an Input Schematic System. You are not required to enter addtional comments unless you feel it is relevant and helpful in the Executive Managements Team Final Assessment Review.

  • PART 5 = refers mostly to the technical aspects of the production and uses anInput Schematic System. You are not required to enter addtional comments unless you feel it is relevant and helpful in the Executive Managements Team Final Assessment Review.

  • PART 6 = refers mostly to the technical aspects of the production and uses anInput Schematic System. You are not required to enter addtional comments unless you feel it is relevant and helpful in the Executive Managements Team Final Assessment Review.

  • PART 7 = refers mostly to the Main or Lead Actors or Characters (as a whole) of the production and uses anInput Schematic System.

  • PART 8 = refers mostly to the Support Actors or Characters (as a whole) of the production and uses anInput Schematic System.

  • PART 9 = refers mostly to the Production Departments of the production and uses anInput Schematic System.
    Important: Unless you are specifically required or asked or allocated to review a department, you are to press No.

  • PART 10 = refers to your final objective review.
    Important information about Part 10.
      • Understand that this part of the review is meant to be objective and informative. Be specific in your critique. Your opinions should be supported by facts, not personal feelings. React to the production as a whole and the effect it had to the audience from your eyes/perspective.

      • Here are some tips on how to write your final objective review. These are only tips and should be used only as a suggestion.

        Your review is required by Iconic Productions Event Supervisor, Playwriter, and Production Executives to ascertain whether or not to produce or manage the related Production. We trust and rely that your review is with out prejudice and that you have no relationship with the Owner or Designer or Script Writer of the Production you are reviewing. If there is a relationship of any form or matter you are required to inform us in this final review.

        In your final review consider the following ...

        • Your review should give the Executive Management Team a sense of the play. It should let them know if spending / financing the production is well spent.
        • It should describe the plot.
        • It should have an introductory paragraph of what you saw and be in context.
        • It should have your reaction and whether you would recommend it to others in the target audience.
        • It should pick out any problematic points in the production.
        • It should analyze if the director/owner/designer/writer achieved their goal
        • Try to provide a strong hook if possible.
        • Avoid clichéd phrases like “the performance was bad” or “the production wasn’t very entertaining.” Instead state your opinion of the production as a whole, and show why your response to the production is valid and significant. Your review should support your input criteria from before
        • And don't forget to point to any possible adjustments or changes that could have been made to the production to make it stronger or more engaging.

         

      • If you have taken any still photos or video of the Production you will be required to transfer those files to Iconic Productions and delete them from your device or the device used to take them after uploaded and/or forwarding it to Iconic Productions.

      • There is a disclaimer that is required for you sign to declare your truthfullness in the review process.

      • To authenticate your authorisation to review a NEW MEMBERSHIP PRODUCTION you are required to enter the code you use to access SLACK COMMUNICATIONS.

After completing the details in Part 10, you are required to Submit the Review.

Your job is then completed.  If at some point you wish to find out the result of the review you will need to formally request this from the Executive Management Final Assessment and result.

The company's decision is final and we remind you that the company cannot be held liable for any decision it mkes based on your responses, and evaluation of the completed review form.

2013-08-21 03:02
Ian Roberts

How to make Fake Blood

Version 1: Non-staining, Washable Blood

If you want to have any sort of convincing blood, you're going to need fake blood all over your clothes. Furthermore, if you care at all about those clothes, then you will want to return them to their non-bloodied state the next day. While this blood doesn't look very real on its own, it's incredibly simple and the point is to put it on your clothes where it will eventually dry and look great. Not all tempera paint is washable, so be sure to get the washable kind!

Ingredients:

Instructions:

  1. Not all tempera paint is washable, so make sure you get the washable kind! Yes, it's important enough to repeat!
  2. Pour about 2-4 Tables spoons of red paint into a bowl or container that you think you will need.
  3. Add about ¼ as much water as you did red paint, and mix. You want the blood to flow but not be so runny that it looks unrealistic.
  4. Slowly add blue and/or brown paint a little bit at a time, and mix. Again, you can always add more, but you can't undo once the blood is too dark!
  5. You're finished!

 

Version 2: Simple, Edible Blood

There isn't much to the taste in this recipe for fake blood since it's mostly just sugar, but it's super easy to make and looks fairly convincing as real blood. 

Ingredients:

Instructions:

  1. First, add the cornstarch or flour to a bowl and make sure to break up any clumps. You will thank yourself for doing this now because it is easy for clumps to form after you add the liquids and it's very challenging to get rid of them then. Use a flour sifter for best results.
  2. Add the corn syrup, red food coloring, and half of the water. Mix until dissolved.
  3. Add the chocolate syrup slowly to achieve your desired final color. Remember: You can always add more, but you can't undo once the blood is too dark!
  4. If needed, add a small amount of water to thin the blood.
  5. You are finished! This one is not recommended for clothes because the red food coloring could stain the fabric

 

 

 

2017-11-01 17:11
Sarah Alford

Use of Tolls on Production Runs

 Updated 28 July 2020 23:17 by @Reception Staff at Iconic Productions Sydney - Faith 

  1. The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended today and the company has a new large Warehouse/Studios at
    • Iconic Productions Warehouse & Studios
      Unit 13 / 94 Bryant Street
      Padstow NSW 2211
      Australia
    • Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.
  2. Ignore all references to 93 Wardell Road Earlwood.  They have been removed.
  3. Updated the references of what to do with receipts and where to park the cars at the warehouse.

All Production Runners are required to travel to and from locations using the following procedure and policy when on a run. When travelling on a run to pick up or delivery an item a policy regarding the use of Tolls is now being implemented.

Description Use of Tolls
At start of shift, travelling to City or CBD or Standby Area or HO. Not Allowed
During work, travelling or returning to City or CBD or Standby Area or HO. Not Allowed
In North Sydney, North Shore area and returning to City or CBD or Standby Area or HO YES ALLOWED
In North Sydney, North Shore area picking up or delivering any number of items in CBD or city YES ALLOWED
Travelling to DHL Warehouse to start Delivery Run. Not Allowed
Travelling to a location to pick up an item with no other items in vehicle to deliver. Not Allowed
Travelling to a location to pick up an item with 1-3 items already in vehicle to deliver. Not Allowed
Travelling to a location to pick up an item with 3 or more items already in vehicle to deliver. YES ALLOWED
Travelling to a location to deliver an item with 1 or no other items to be delivered in vehicle. Not Allowed
Travelling to a location to deliver an item with 2 or more items still to be delivered in vehicle. YES ALLOWED
Picking up or Delivering a VIP job. YES ALLOWED
Picking up or Delivering a 3 Hour job. Not allowed
Picking up or Delivering a 3 Hour job that is late. Obtain permission from Supervisor FIRST
Picking up or Delivering a job that is late. Obtain permission from Supervisor FIRST
Delivering items on DHL Run. Not allowed
Returning to DHL Warehouse. Not allowed
Finishing Shift, returning to Base, Iconic Warehouse, Storage or HO. YES ALLOWED

If unsure if you are allowed to use TOLLS at any point, always seek permission from the Production Run Supervisors first.

2020-07-28 15:18
Robin Reeman

Oil Recommended for Iveco Daily Vans

The Iveco Vans are regularly checked and serviced, however at times it is recommended that the nominated driver, driving the vehicles should check to make sure that the vehicles have the correct

  1. Tyre pressure
  2. Engine Oil
  3. Coolant.

If the Engine oil is low, report it to the Vehicle Manager of the company you are working with.

If you are asked to top of the oil or it is a requirement for safety IVECO recommends the following oil for the Iveco Daily Vans.

  1. Petronas Uranisa Daily LS Fully Synthetic Nitro Clear SAE 5W-30

2020-04-28 02:44
Alex Rozen

Training a New Production Runner and the Training Steps to take.

 Updated 28 July 2020 23:18 by @Reception Staff at Iconic Productions Sydney - Faith 

  1. The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended today and the company has a new large Warehouse/Studios at
    • Iconic Productions Warehouse & Studios
      Unit 13 / 94 Bryant Street
      Padstow NSW 2211
      Australia
    • Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.
  2. Ignore all references to 93 Wardell Road Earlwood.  They have been removed.
  3. Updated the references of what to do with receipts and where to park the cars at the warehouse.

The training of a Production Runner is crucial to the efficiency of the runs and their job as well as all safety related issues.

*During each training day or component, if you feel he is not coping, take over and re-train that area and let me know*

*DAY 1 TRAINING*

*8:00am to 9:00am*

  1. Show TRAINEE how to use slack and communicate on slack including the use of threads
  2. Express the iconic standard of LATE, COMMUNICATION, using slack to communicate and how to use voice to text and the policy on NEVER ASSUME.
  3. Show TRAINEE how to use SLACK codes to start a shift on the right channel and how to do breaks etc.
  4. Show TRAINEE how to access the FAQ in particular the Production Run Category FAQs.
  5. Show TRAINEE the vehicle log and how to fill this out and where the company car keys are located. 
  6. Explain to TRAINEE how the property at Iconic Warehouse is used with how to get access to the garage if needed etc. 
  7. Show TRAINEE the programs that TRAINEE will need to load on a Production Run, including the Route Tracker. (His login details will be given to him after completing the weeks training). 
  8. Walk through the Zoom2U app and show TRAINEE the page on BOOKINGS, the Route Map, the videos (he can look at them on his own time), Inform TRAINEE to ignore BIDS as this is done from the office. 
  9. Explain to TRAINEE the policy of using company vehicles, fuel, driving safely, loading parcels.

 

*9:00am to 3:00pm*

  1. Begin a real run (you DRIVE) and show TRAINEE how to use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest while working.
  2. This period of time you are to run the entire run with TRAINEE watching, taking notes (if TRAINEE wishes) and asking questions. Always ask TRAINEE periodically if TRAINEE has any questions. 
  3. During this time it is important TRAINEE is watching you do it and is always with you going to pickup and drop off each time showing TRAINEE how to use the program and procedures.
  4. Make sure you demonstrate how we interact with the customers how we introduce ourselves 

 

*3:00pm to 5:00pm*

  1. Allow TRAINEE to use the app and monitor and correct him if required. 
  2. You are to be with TRAINEE. 
  3. You are to do all the driving for TRAINEE focus on the app and procedures.
  4. Demonstrate to TRAINEE how to end shift on slack and complete Event Job Sheet
  5. *At end of training day, forward a group debrief to me and TRAINEE.*

*DAY 2 TRAINING*

*8:00am to 12:00pm*

  1. Begin a real run (you DRIVE) and show TRAINEE how to use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest.
  2. This period of time you are to run the entire run with him watching, taking notes (if TRAINEE wishes) and asking questions. Always ask TRAINEE periodically if TRAINEE has any questions. 
  3. During this time it is important TRAINEE is watching you do it and is always with you going to pickup and drop off each time showing TRAINEE how to use the program and the procedures. 

 

*12:00pm to 5:00pm*

  1. Allow TRAINEE to use the app and monitor and correct TRAINEE if required. 
  2. You are to be with TRAINEE and monitor and support.
  3. You are to do all the driving for TRAINEE focus on the using the programs only. 
  4. Demonstrate to TRAINEE how to end shift on slack and complete vehicle log and Event Job Sheet.
  5. *At end of training day, forward a group debrief to me and TRAINEE.*

*DAY 3 TRAINING*

*8:00am to 5:00pm*

  1. Begin a real run (you DRIVE).
  2. You are to do all the driving for TRAINEE focus on the using the programs only. 
  3. TRAINEE is to take on all the use of the programs, and use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest.
  4. You are to monitor TRAINEE and support where his weaknesses are. 
  5. Always ask TRAINEE periodically if TRAINEE has any questions. 
  6. During this time it is important YOU ARE watching TRAINEE do it and YOU ARE always with TRAINEE going to pickup and drop off.
  7. Allow TRAINEE to use the app and monitor and correct TRAINEE if required. 
  8. You are to be with TRAINEE and monitor and support.
  9. Demonstrate to TRAINEE how to end shift on slack, complete vehicle log and event job sheet.
  10. *At end of training day, forward a group debrief to me and TRAINEE.*

*DAY 4 TRAINING*

*8:00am to 3:00pm*

  1. Begin a real run (you DRIVE).
  2. You are to do all the driving for TRAINEE focus on the using the programs only. 
  3. TRAINEE is to take on all the use of the programs, and use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest.
  4. You are to monitor TRAINEE and support where TRAINEE weaknesses are. 
  5. Always ask TRAINEE periodically if TRAINEE has any questions. 
  6. During this time it is important YOU ARE watching TRAINEE do it and YOU ARE always with TRAINEE going to pickup and drop off.
  7. Allow TRAINEE to use the app and monitor and correct TRAINEE if required. 
  8. You are to be with TRAINEE and monitor and support.

 

*3:00pm to 5:00pm*

  1. Allow the TRAINEE to take on the driving while monitoring his ability to handle the car while also using the programs. SAFETY IS IMPORTANT here. If TRAINEE cannot do it and is driving unsafe, take over the driving 
  2. TRAINEE is to take on all the use of the programs, and use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest as well as drive. 
  3. You are to monitor TRAINEE and support where TRAINEE weaknesses are. 
  4. Always ask TRAINEE periodically if TRAINEE has any questions. 
  5. During this time it is important YOU ARE watching TRAINEE do it and YOU ARE always with TRAINEE going to pickup and drop off.
  6. Allow TRAINEE to use the app and monitor and correct him if required. 
  7. Only monitor TRAINEE uses correct procedures to end shift on slack, complete vehicle log and event job sheet.
  8. *At end of training day, forward a group debrief to me and TRAINEE.* 

*DAY 5 TRAINING*

*8:00am to 5:00pm*

  1. Begin a real run (you DRIVE).
  2. Allow the TRAINEE to take on the driving while monitoring TRAINEE ability to handle the car while also using the programs. SAFETY IS IMPORTANT here. If TRAINEE cannot do it and is driving unsafe, take over the driving 
  3. TRAINEE is to take on all the use of the programs, and use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest as well as drive.
  4. You are to monitor TRAINEE and support where TRAINEE weaknesses are. 
  5. Always ask TRAINEE periodically if TRAINEE has any questions. 
  6. During this time it is important YOU ARE watching TRAINEE do it and YOU ARE always with TRAINEE going to pickup and drop off.
  7. Allow TRAINEE to use the app and monitor and correct TRAINEE if required. 
  8. You are to be with TRAINEE and monitor and support.
  9. Only monitor TRAINEE uses correct procedures to end shift on slack, complete vehicle log and event job sheet.
  10. *At end of training day, forward a group debrief to me and TRAINEE.*

 

At the completion of 5 days of training the New Production Runner should be ready to commence work on his own.
Please make sure that the Production Runner is aware of this and if they are not confident or have further questions they are to ask the person training them, or a Supervisor.

2020-07-28 15:19
Steve Baltzois

Chauffeur Etiquette and VIP Chauffeur Etiquette.

 Updated 14 Sept 2020 12:53 by @greg.paff 

  1. From the Executive Meeting last Friday to go with the times of the language used currently the term "master" for CCRPs under the age of 16 are now
    1. to be referred to as "young man" if the CCRP is male
    2. to be referred to as "young lady" if the CCRP is female. 
    3. The term "master" is obsolete.
  2. Ladies and gentlemen could now be replaced with "Folks".  The term "Ladies" or "Gentlemen" can still be used.
  3. If there is a mix of woman and man in the group the term "Folks" is adequate.

Whether you are a contractor or employee of Iconic (the company) you are required, as an allocated Iconic Chauffeur to always remain professional, courtesy and honorable in all your dealings with a CCRP (know as Customer, Client, Rider, Passenger or PAX).  The high standard of Iconic Chauffeur's is a precedence not seen in many chauffeured or transport driven companies.  Therefore as an Iconic Chauffeur you must always maintain the high standard of the Iconic Brand and maintain the goodwill of the company brand.

In addition to the high standard the company prides itself on to be a professional chauffeur there is a set etiquette that is required from you to be and continue to be an Iconic Chauffeur.  Failure to maintain and behave with the etiquette of an Iconic Chauffeur would result in your termination of being allocated an Iconic Chauffeur.  It is imperative that you understand, acknowledge and behave with the etiquette of an Iconic Chauffeur to always stand proud of the work you do, the experience the PAX receives and the goodwill of the company brand.

While all Iconic CCRPs are to receive the same treatment, VIP customers do receive additional service and support.  For the extra special service etiquette for VIP or Tier 5 CCRPs click here.

Grooming and Appearance Etiquette:

  1. Always wear black pants (no shorts), black shirt, and the company Iconic Black Production Crew Vest.
  2. Always wear formal shoes or safety boots.  No sneakers, flip-flops, crocs or other types of shoes.
  3. Your uniform and clothing must always be ironed and washed/clean.
  4. Your uniform and clothing should not be faded, have tears or showing signs of age (for instance: fraying).
  5. Clean shaven (no 5 day growths).
    1. If you have a moustache or beard it has to be groomed and tidy.
    2. Growing a beard or moustache must occur outside of the period of being an allocated chauffeur.
  6. Hair must be gelled, or washed and combed.  Appearance is a must and hair that appears like bed-hair is unacceptable.
  7. Have a pleasant odor.  Body odor must be avoided at all times with anti-persiperants or colognes.
    1. Flatulence in the company vehicle is disrestful and leaves horrible odors. All chauffeurs are to resist flatulating in a company vehicle at all times (especially if a CCRP is in the vehicle). If you are need of releasing gas from your digestive system pull over in a safe location, exit the vehicle, close the door and proceed to evacuate your colon. If a CCRP is in the vehicle we ask that you hold it until you have dropped off the CCRP.
  8. Do not pick your nose, clean your ears or teeth when a CCRP is in the vehicle. When alone in the vehicle this is acceptabke however use a tissue and discard the used tissue outside of the vehicle.
  9. No hats
  10. No Sunglasses.
  11. Halitosis is very common and therefore if you are prone to this, or eat garlic or smoke, you must have breath mints to avoid this at all times.
  12. Clean hands and skin.  If you have excess dermatitis or acne, makeup is required
  13. No visible tattoos or piercing.  All tattoos must be covered and all visible piercing must be removed, with the exception of earrings.
    1. Earrings must be small and no bigger than a 5 cent piece.
  14. Do not touch or shift your private parts where you waiting for the PAX or with the PAX in or outside the vehicle.

Communcation Etiquette:

Iconic Productions has a very strict policy on the way we handle ourselves and communicate with Iconic Customers, fellow staff, contractors, volunteers or other persons using or seeing or watching an Iconic Event.  There is no exception to this and must always be maintained at the highest standard.  In addition to normal policy of communication as an Iconic Chauffeur there is even a stronger etiquette that must be adhered to at all times.

  1. Always speak in English.  Where translation is required, use the Google Translation APP to document and record what is being said in another language.  Use this only if absolutely required.  (There should never be a spoken conversation between and Iconic Chauffeur and the CCRP in another language for any reason).
  2. Always speak clearly and softly to be understood.
  3. Always be happy, smile and enjoy the conversation. 
  4. Keep the communication discreet.
  5. Keep the communication succient to the question and do not go into a huge conversation and elaborate.  Remember you will be driving and your attention must be on the road not having a social chat with the CCRP.  (There may be at times where this is required especially if the CCRP wants to converse with you, but still maintain the conversation to a short burst of sentences).
  6. Always refer to the CCRP as
    1. Sir (for males)
    2. Madam or ma'am (for females)
    3. Gentlemen (for groups of males)
    4. Ladies (for groups of females)
    5. Master (refer to updated note on 14/09/2020 at top of policy). (for children or persons under the age of 16).
  7. Only use their first name when checking/confirming/verifying who they are before or as they enter the vehicle.
  8. Do not argue with the CCRP, regardless of whether they may be at fault or wrong, always maintain a professional approach and be respectful.
  9. Do not ask personal questions and try to avoid answering personal questions (i.e. what they do for work, where they live, salary, etc).
  10. Do not provide personal answers about yourself (i.e. Living Address, Salary, Marriage Life).
    1. It is acceptable to talk about your work, your position with the company and promote the Company to the CCRP as a potential new client for Iconic.  Remember that while you are an Iconic Chauffeur you are also the first image they see of the company and this is a good opportunity (where practical) to promote the services and products of the company to the CCRP).
  11. Do not talk about sex, religion or politics with the CCRP.  If the CCRP commences a conversation of this matter, only listen, but do not engage or express your opinion.  Refer to Active Listening Skills Technique to avoid any potential confrontation.
  12. Do not talk about wages, income, where you live (address, location).  It is not required and should not occur.
  13. Do not talk about personal issues you have with the CCRP.
  14. Do not discuss, comment or react to poor behaviour of other road users / pedestrians or vehicles.  Even if the CCRP makes a comment it is important that you do not engage and professionally knod your head to acknowledge their conversation.
  15. Always provide Active Listening Skills to the CCRP.
  16. Do not engage with a group conversation or react to the conversation be spoken amongst the PAX, unless you are spoken to, then follow company policy on communicating with a PAX.
  17. Do not accept an offer for dinner, drink, outing or a request for any social media connection or any type of relationship.
  18. Do not exchange phone numbers for any reason, except a vehicle accident or injury.
  19. Do not talk about who you met, chauffeured, or serviced or what you heard, overheard, or saw to any other person or video or recording device that is external to the Iconic Company Brand (this includes other CCRP's who have entered the vehicle or you have made contact with).  This means telling your friends or family that you drove Mel Gibson, or Delta Goodrem, or Russell Crowe was in the car and he was talking about a new movie, etc. 
    1. Communicating or spreading information of what you are privy will be instant termination of your role/position within the company. 
    2. All communicating or sharing of information of a CCRP or things you may have overheard with a CCRP can only be shared amongst a live and active Iconic Member and within the internal staff of Iconic Productions.
    3. Do not share any information to the media.
    4. Do not share any information for money or royalty.
    5. The only exception to this policy of etiquette is if you are required to do so in case of a legal matter, however you must remain from providing the information until approved by a Legal Representative of Iconic Productions.
  20. Do not over compliment a CCRP.  For example, "you smell nice today" or "you look beautiful", or "what cologne/perfume are you using".
  21. Always ask the CCRP if they prefer for you to open the door (especially when you have arrived at the destination/drop off location). Never let your CCRP open the door without you saying one of the comments below.
    1. If the the CCRP is a Tier 1 or Tier 2 PAX then use the sentence of "Would you like me to get the door for you?" Do not say "Would you like me to open the door for you"
    2. If the the CCRP is a Tier 3 or Tier 4 PAX then use the sentence of "Allow me to get the door for you?" Do not say "Would you like me to open the door for you" or "Would you like me to get the door for you"
    3. If the the CCRP is an Tier 5 PAX then use the sentence of "Please wait Sir/Madam as I open the door for you. " Do not say any aspect of the above two clauses (i.e. "Would you like me to open the door for you" or "Would you like me to get the door for you")
  22. Be truthful and honest with all communications with your CCRP.  Do not lie or make up a story if you don't know the answer to it.  Respectfully inform your CCRP that you are not sure or don't know about it.
  23. Do not ask the CCRP for a dinner date, to be seen again, or for anything that is of a personal nature.
  24. Always end your conversation in positive fashion, when the CCRP is departing with comments such as:
    1. Have a wonderful day.
    2. Enjoy your evening.
    3. Enjoy your trip (if the CCRP is flying or taking a cruise)
    4. It has been a pleasure looking after you today.
    5. Thank you sir/madam.

Vehicle Etiquette:

  1. Always clean and vacummed or have little items on the carpet removed.
  2. Safety check always done at the beginning and end of each shift.
  3. All safety issues or problems are reported immediately
  4. Have tissues, deodarant in stock and where low, reported immediately for stock to be replaced.
  5. Handled with care.
  6. Driving safely and not aggressive.
  7. Maintain satisfactory distance from kerbs when pulling in or out of the footpath.
  8. Ensuring no items are removed from the vehicle and ensuring all cables, chargers, stock items remaining in each allocated vehicle.
  9. When on EMPTY in core area waiting for a PAX, have the car turned off to allow the engine to rest.  This is only required when the vehicle is stopped at a core area and you are waiting in the core area for the allocated 30 minutes of wait time.
  10. Do not drive into a PAX driveway, pathway or homestead.  We provide a kerb to kerb service and if a customer asks, inform them for the safety and security of all persons it is company policy to drop-off at the kerb.  There are exceptions to this rule and needs to be monitored on a job to job basis.
  11. All company phones and your personal phones must be on bluetooth or silent.  No external noise is to be heard in the vehicle other than the ambience of the environment and the radio.
  12. Always maintain climate control in the vehicle.
    1. The temperature must not be less 1/4 of the Cold Element or 1/4 of the Heat Element of the temperature knob.  Normally this is about 18-21 degrees at the cold end and 22-24 of the hot end.  Or where the vehicle has a knob about 9 and 3 on the dial.
    2. The air-conditioning must always be on (windows never down - unless the customer requests it) and the vehicle climate controlled.  If unsure of how to maintain climate control speak with your supervisor.
  13. The company is endorsed by radio station 95.3 (SmoothFM). At all times the radio in an Iconic Chauffeured vehicle must always be set to radio station 95.3 (SmoothFM).
    1. The exception to this is when a CCRP requests to have the radio station changed. This is allowed, however after dropping off the CCRP, you must return/change the radio station back to 95.3 (SmoothFM)

Managing or Contact with a CCRP Etiquette:

  1. Refer to them as Sir or Madam or ma'am, unless the CCRP has requested they be called by their first name.
    1. Where there is a group of Males as the CCRP they are referred to as gentlemen
    2. Where there is a group of Females as the CCRP they are referred to as ladies (never girls)
    3. Where there is a mix group of males and females as the CCRP refer to them as Ladies and Gentlemen.
    4. If the CCRP is a child or there is a child in the mix, refer to them as master. (refer to updated note on 14/09/2020 at top of policy)
  2. Only use their first name when checking/confirming/verifying who they are before or as they enter the vehicle.
  3. Do not stare or glare at the CCRP.
  4. Do not shake their hands, hug, pat kiss or place on hand on their shoulders or back. The CCRP is a paying customer and not your friend or relative. 
    1. The Exception is if the CCRP puts their hand out for a hand-shake that is acceptable to return the hand shake.
    2. If the CCRP tries to hug, pat kiss or places their hand on your shoulders respectfully inform them that it is better to maintain a professional relationship and the hug, kiss or pat is not required, but you appreciate the thought.
  5. Do not engage in a full conversation with the CCRP.  Short answered replies are sufficient.
  6. Do not talk about sex, religion or politics with the CCRP.  If the CCRP commences a conversation of this matter, only listen, but do not engage or express your opinion.  Refer to Active Listening Skills Technique to avoid any potential confrontation.
  7. Do not talk about wages, income, where you live (address, location).  It is not required and should not occur.
  8. Do not talk about personal issues you have with the CCRP.
  9. Always provide Active Listening Skills to the CCRP.
  10. Do not engage with a group conversation or react to the conversation be spoken amongst the PAX, unless you are spoken to, then follow company policy on communicating with a PAX.
  11. Do not accept an offer for dinner, drink, outing or a request for any social media connection or any type of relationship.
  12. Do not exchange phone numbers for any reason, except a vehicle accident or injury.
  13. Do not take any photos of the CCRP for your social media platforms or for your own personal records.
    1. If the CCRP wants to have a photo with you for the CCRP's personal records, this is allowed, but only if you wish for it to be taken.  If you don't want to be in their photo, respectfully decline.
  14. Do not over compliment a CCRP.  For example, "you smell nice today" or "you look beautiful", or "what cologne/perfume are you using".
  15. Open the door for a frail CCRP or where you are waiting for the CCRP to arrive.
  16. Always assist a CCRP if they have bags, luggage. Refer to the company FAQ policy on luggage or items the CCRP needs to put into the trunk/boot of the vehicle. Click here for the policy.
  17. Be honest, respectful and honorable with the CCRP.
  18. Only promote the company and the services Iconic Provides if a conversation of "what you do" comes up.  You are not a salesperson and should not be promoting the company to a CCRP.
  19. Do not card a CCRP at all, unless the CCRP asks for a card.

Picking up a PAX Etiquette:

  1. Always be on time.  Lateness is not tolerated, unless it is due to a third-party issue, for example Traffic.
  2. Arrive at the set allocated pickup address or pin location.  Try to always be on the correct side to avoid the PAX having to cross the road.
  3. If there are pickup issues contact the customer and follow up with a message.  (Do not pickup the customer from another location if they tell you unless the other pickup location is about 50-100 metres from the actual designated and recorded pickup location point.  If a customer asks why, inform them that this is for the safety and security of all persons).
  4. Always pickup the PAX with a happy smile to greet them.
  5. Always pickup the PAX in a safe and legal place on the road/street.
    1. Do not drive into a PAX driveway, pathway or homestead.  We provide a kerb to kerb service and if a customer asks, inform them for the safety and security of all persons it is company policy to drop-off at the kerb.  There are exceptions to this rule and needs to be monitored on a job to job basis.
  6. If the PAX is waiting outside for you and you are approaching, you do not need to get out of the car to open their door, but ensure that where you stop is safe to do so.
    1. If you arrive at the pickup location and the PAX is not present, exit the car (ensure the vehicle gears are in park and park-brake is activated), take your mobile phone with you and wait on the rear passenger door of the vehicle for the PAX.  Do not wait for the PAX sitting in the vehicle.
  7. If the PAX has baggage/luggage/goods that need to be placed in the boot, always place the vehicle gears in Park, activate the Park-Brake - Refer to the company FAQ policy on luggage or items the CCRP needs to put into the trunk/boot of the vehicle. Click here for the policy. The PAX should not be allowed to do this.
  8. If you are waiting for the PAX, follow the company policy on how to contact and inform them of the waiting time.  Waiting time is charged 2 minutes after arriving at the Pickup Location.
  9. Always activate your vehicle emergency lights (hazards) when you are approximately 50 metres from the pickup location.  This helps the PAX know that the vehicle is for them.  After the PAX is collected, ensure you turn off your emergency lights.
    1. For the safety of you, the PAX and other road users, you must always have your emergency lights on when the passenger is entering the vehicle or when you are approximately 50 metres from the pickup location.
    2. Do not turn off your emergency lights until the PAX is seated, doors are closed and you are ready to proceed.
  10. Do not open the vehicle doors unless the vehicle has completely stopped and the emergency lights are on and flashing and you are in a safe area to pick up the PAX.
  11. Confirm/verify the PAX name by asking, if they are ....
  12. Start the Trip/Journey by sliding the job to the right the moment you have confirmed you have the right PAX and they have entered the vehicle.
  13. SNIFF the PAX per company policy. Refer to SNIFF procedure click here.
  14. Do not drive off unless the PAX is seated, seat-belt is on and you have confirmed the drop-off address.
    1. If address is incorrect, ask the customer to make the change on the software.  If they ask why, inform the customer in a professional way that the correct address needs to be entered to be recorded and logged for the safety and security of all persons.
    2. If the customer wishes to change the drop-off address, they must make the change before you drop them off.
    3. If the customer wishes to add multiple drop-off locations, they must add this waypoints before you can drop them off to the extra waypoints.
  15. If picking up multiple PAX in what is known as a Pool, ensure you
    1. inform the first PAX that they have allowed a Pool request and you will be picking up another PAX first. Repeat this to the PAX's in the vehicle if you have to pick up other PAX.
    2. when you have collected all PAX on a Pool, inform the PAX who will be the first to be dropped off, then second, third, fourth, by checking your trip planner.
    3. Refer to the Uber Pool Chauffeur Jobs policy and procedures.

Driving Etiquette:

  1. Drive in a calm and relaxed manner.  No excessive or heavy acclerating or braking. 
    1. Braking must always be smooth and the CCRP should not feel the inertia movement of stopping.
    2. Accleration must always be smooth.
    3. There should be no pumping or heavy release of the acclerator or brake.
  2. Always follow the road rules to the highest standard.
  3. Do not make a U-Turn or 3-Point Turn while a CCRP is in the car.  It is very unnerving.  If you missed your street turn, then go around the block and go left and left and left until you correct the route location.
  4. Follow the map directions 99% of the time, but always pre-plan your route and look ahead where safe to do so.
    1. The maps used can sometimes be inaccurate and take you down a no-through road or to a road that does not allow you to turn in the correct direction.  This can sometimes infuriate the CCRP.  If this occurs, excuse yourself with the customer and inform them of the occurence, however you will do your best to correct the route.  If they question the map, inform the customer that the route is designed to find the quickest and most efficient route as it monitors traffic and road incidences, but that you will do your best to improve the journey.
    2. If the CCRP wishes to direct you then this is acceptable and allowable, however you must never ask them to direct you.  If the CCRP directs the route you are still required to have the map running to log your travels for company records.
  5. Do not stop in the middle of an intersection if there is traffic on the other end.  This can be very worrying for a CCRP if you are in the middle of an intersection and lights turn red.
  6. Do not drive through a yellow light, unless it is unsafe to stop/slow down.
  7. Ensure the air-conditioning is climate controlled.
  8. Ensure the radio volume is no more than 4-6% of the maximum volume level or at number 4-6.
    1. If the CCRP is making a call or you notice the CCRP is on a call, reduce the volume to 2-3%
    2. If the CCRP asks you to increase the volume, this is acceptable, up to a maximum of 10-12% of the volume.
      1. Where the job is a Pool, you must ask all CCRP in the vehicle if they are happy to have the volume increased if requested by a PAX in the vehicle.  The majority should rule here, but maintain comfort for all PAX.  Discretion is required.
  9. Do not turn your head to speak to a customer, if required. 
  10. Always maintain eye contact on the road.  If you need to make eye contact with the CCRP, use your rear-view mirror.
  11. Only make changes to dials or radio when safe to do so.
  12. Always drive with your hands placed at 10 & 2 on the steering wheel or 9 & 3.
  13. Always have two hands on the steering wheel at all times.
  14. When stopped due to traffic or red light, you may drop your hands to the A-Thumbs Up.  This is where both hands are at the bottom of the steering wheel and thumbs are touching.
  15. Do not lean to one side or have a shoulder on the door window edge.
  16. Ensure the right vehicle park or headlights are on.
  17. Do not drive with the interior lights on.  The CCRP can have the reading lights on.
  18. Do not send SMS or use mobile phones unless checking map.
  19. Maintain vehicle balance when turning or driving on curved roads.
  20. Slow down to the speed-limit of the speed hump sign.  Do not exceed this.
  21. Do not use the horn for any reason, other than to prevent a serious incidence.  Even when you have to use the horn for a serious situation, it should only be a quick honk and not extended.
  22. Do not discuss, comment or react to poor behaviour of other road users / pedestrians or vehicles.  Even if the CCRP makes a comment it is important that you do not engage and professionally knod your head to acknowledge their conversation.
  23. Always be happy, smile and enjoy the journey. 
  24. Do not argue with the CCRP, regardless of whether they may be at fault or wrong, always maintain a professional approach and be respectful.

Dropping Off PAX Etiquette:

  1. Always be on time.  Lateness is not tolerated, unless it is due to a third-party issue, for example Traffic.
  2. Arrive at the set allocated drop off address or pin location.  Try to always be on the correct side to avoid the PAX having to cross the road.  If you notice you are on the wrong side, ask the PAX if they would like you to turn around to the other side.  If the anser is YES by the PAX, make sure you do this in a safe and legal way.
  3. Do not dropoff the customer to another location, unless it is recorded in the software and you have received the update.  If they request to be dropped off at another location, respectfully decline and inform the customer for that this is for the safety and security of all persons)
    1. Particularly in the CBD the map has specific locations of where you can or cannot drop off a PAX.  The PAX will sometime ask or make you drop them off in an area that is not allowed.  If this is the case respectfully decline and inform them of the rules.
    2. Do not drop off a PAX in an unsafe location. Always follow the road rules.  PAX may sometimes what you to drop them off at No Stopping or Clearance Area.  You should never break the law.
  4. Always drop off the PAX with a happy smile to greet them.
  5. Always ask the PAX if they would prefer you get the door for them.
    1. Where the PAX has baggage/luggage/goods in the vehicle boot, you must always place the gears in Park, activate the Park-brake and exit the vehicle to open the boot and help remove the goods from the boot.
    2. If the goods in the boot is luggage, when you remove it, place it on the kerb and safely pull the handle up ready for the PAX. Refer to the company FAQ policy on luggage or items the CCRP needs to put into the trunk/boot of the vehicle. Click here for the policy.
  6. Always dropoff the PAX in a safe and legal place on the road/street.
    1. Do not drive into a PAX driveway, pathway or homestead.  We provide a kerb to kerb service and if a customer asks, inform them for the safety and security of all persons it is company policy to drop-off at the kerb.  There are exceptions to this rule and needs to be monitored on a job to job basis.
  7. You do not need to get out of the vehicle if after asking if they wish to have the door opened, they PAX replies with No.  If the PAX replies with YES, follow company policy on opening a door for a PAX.
    1. If a PAX is exiting from the rear right passenger door, check the side mirror and inform the customer if it is safe to open the door and exit. 
  8. Always activate your vehicle emergency lights (hazards) when you are approximately 50 metres from the dropoff location.  This helps other road users know that the vehicle is slowing down and a PAX is likely to exit.  After the PAX has exited, ensure you turn off your emergency lights.
    1. For the safety of you, the PAX and other road users, you must always have your emergency lights on when the passenger is exiting the vehicle or when you are approximately 50 metres from the dropoff location.
    2. Do not turn off your emergency lights until the PAX is exited, doors are closed and you are ready to proceed to the next duration.
  9. Do not open the vehicle doors unless the vehicle has completely stopped and the emergency lights are on and flashing and you are in a safe area to dropoff the PAX.
  10. If dropping up multiple PAX in what is known as a Pool, ensure you
    1. inform the next PAX that they will be dropped off and confirm the drop off address by using the Trip Planner.
  11. Wish the PAX the very best.
  12. End the Trip/Journey only when the PAX has exited and the door is closed.  Where you are assisting with baggage/luggage/goods do not finish the job until you have returned into the driver's seat, doors are closed and the vehicle and you are ready to proceed, by sliding the job to the right.
  13. Check the vehicle is clean for the next PAX.

Other Chauffeur Etiquette:

  1. Be knowledgeable of local history, in case PAX asks.
  2. During down time or when empty
    1. travel to tourist locations or hotels and learn entry or exit points for potential jobs.
    2. travel through main roads or side roads to learn the best routes to and from locations.  This should be done during your jobs, but can also be done during the down-time to become an efficient chauffeur.
  3. While no one is expected to know every location or road to be an Iconic Chauffeur you should have a sound knowledge of local areas.
  4. Remember that you are a professional chauffeur and must always treat the CCRP with respect and honor.
  5. Use all the correct Chauffeur Codes.
  6. If you feel that some other Etiquette should be here that is not here, then make a comment to have it discussed by the Company Supervisor.  If something works for you, then share it.

TIER 4, TIER 5 OR VIP EXTRA SPECIAL Etiquette:

  1. Always arrive at the PickUp Location/Address 10-15 minutes before the Start Time as shown on the Call Sheet Event Roster.

  2. Before you proceed, is the vehicle spotless clean - inside and outside?
    1. IMPORTANT REMEMBER Before you proceed does the vehicle have a pleasant odor. If not spray the vehicle with air refresher.
    2. REMEMBER Have more than a 1/4 of a tank of fuel.
    3. REMEMBER Are you 100% accurate, knowledgeable and informed on Iconic’s POLICY & PROCEDURES for VIP jobs? If not, then refresh your skills and memory of the VIP chauffeur policy now!

  3. When you are ON ROUTE for your VIP JOB  pick up location address.
    1. IMPORTANT Did you check the vehicle is spotlessly clean - inside and outside?
    2. IMPORTANT Did you ensure the vehicle has a pleasant and mild odor of an air refresher. If not spray the country mist or air refresher.
    3. Do you have more than a 1/4 of a tank of fuel?
    4. Have you gone OFFLINE on the Job APP? You cannot be disturbed with other jobs when on a VIP.
    5. REMEMBER to send an SMS to the CCRP when you are 10 minutes away from arriving.

  4. When you ARRIVED at your VIP JOB pick up location address. Important things for you to do and remember
    1. NOTIFY the contact or CCRP that you have arrived by SMS.
    2. ALWAYS secure the vehicle with the gear in *Park* and *handbrake* on.
    3. ALWAYS get out of the vehicle and wait for the CCRP at the rear passenger door in the Iconic style and manner - in a non-aggressive stance with hands behind your back or by your side. Do not lean on the vehicle, or have hands in a pocket, or arms crossed while waiting for the CCRP in the vehicle. Refer to FAQ chauffeur etiquette policy.
    4. MAKE SURE you sure are presentable as per the Iconic standard.
    5. ALWAYS greet the CCRP as they approach per the Iconic Standard.
    6. ALWAYS ask and offer first to take hold of any bags, suitcases, or other items the CCRP may be holding or carrying as the CCRP approaches you.
    7. ALWAYS open and offer the rear passenger door for the VIP to access the vehicle as they safely enter close the vehicle door gently and softly and ensure the vehicle door is properly and tightly secure and closed. Always
      1. If you took hold of any of the CCRP's items earlier, now place them in securely in the trunk of the car, before you enter the vehicle to proceed travelling.

  5. When you are PROCEEDING with the VIP in the vehicle.
    1. MAKE SURE you followed the SNIFF procedure with the VIP.
    2. INFORM the CCRP of the current vehicle temperature and *ASK* if that is acceptable for them. This is only asked and provided to Tier 4 and VIP CCRPs.
      1. When the VIP CCRP enters the vehicle ask them what temperature they would like and set it at their desired temperature.

  6. When you are have ARRIVED at DROP OFF LOCATION address. *Important things to do at drop off*
    1. ALWAYS secure the vehicle by placing the gear in *park* and the *handbrake* on before allowing the CCRP or yourself to exit the vehicle.
    2. ALWAYS get out of vehicle, once the vehicle is in the park gear and secured with handbrake and open the door for the VIP (especially when you have arrived at the destination/drop off location). Never let your CCRP open the door without you saying one of the comments below. Use the correct statement regarding you opening the door for the CCRP
      1. If the the CCRP is Tier 4 PAX then use the sentence of "Allow me to get the door for you?" Do not say "Would you like me to open the door for you" or "Would you like me to get the door for you"
      2. If the the CCRP is an Tier 5 PAX then use the sentence of "Please wait Sir/Madam as I open the door for you. " Do not say any aspect of the above two clauses (i.e. "Would you like me to open the door for you" or "Would you like me to get the door for you")

    3. ALWAYS get out of the vehicle, move to the VIP passenger door and open it for the VIP, regardless of what the VIP's response is for opening the door.
    4. ALWAYS ask the VIP if they would like their items from the trunk taken out (if applicable) and ensure if the CCRP has baggage or items in the trunk of the vehicle you take it out for the CCRP and place it on the kerb. Do not let the CCRP do this or wait for you to do this.
    5. ALWAYS end the job with Iconic's recommended positive departing statements.
    6. ALWAYS help or assist the CCRP if required.

  7. When you are WAITING in the vehicle for a VIP JOB. *Important things to do while waiting for the CCRP*.
    1. ALWAYS secure the vehicle with the gear in *Park* and *handbrake* on whilst waiting.
    2. ALWAYS get out of the vehicle and wait for the CCRP at the rear passenger door in the Iconic style and manner - in a non-aggressive stance with hands behind your back or by your side. Do not lean on the vehicle, or have hands in a pocket while waiting or wait for the CCRP in the vehicle. Refer to FAQ chauffeur etiquette policy.
    3. MAKE SURE you sure are presentable as per the Iconic standard.
    4. ALWAYS greet the CCRP as they approach per the Iconic Standard.
    5. ALWAYS ask and offer first to take hold of any bags, suitcases, or other items the CCRP may be holding or carrying as the CCRP approaches you.
    6. ALWAYS open the vehicle door for the CCRP and as they safely enter close the vehicle door gently and softly and ensure the vehicle door is properly and tightly secure and closed.
    7. If you took hold of any of the CCRP's items earlier, now place them in securely in the trunk of the car, before you enter the vehicle to proceed travelling.

  8. When you are on AS DIRECTED with your VIP.
    1. Stay in close distance with your CCRP, unless instructed not to, and assist as directed or as required with the CCRP as per company policy and procedures. If the CCRP has asked you to wait at the vehicle instead of going with them then you are to ensure you do the following:
      1. ALWAYS secure the vehicle with the gear in *Park* and *handbrake* on whilst waiting.
      2. ALWAYS be out of the vehicle and wait for the CCRP at the rear passenger door in the Iconic style and manner - in a non-aggressive stance with hands behind your back or by your side. Do not lean on the vehicle, or have hands in a pocket or arms crossed while waiting for the CCRP in the vehicle. Refer to FAQ chauffeur etiquette policy.
      3. MAKE SURE you are presentable as per the Iconic standard.
      4. ALWAYS greet the CCRP as they approach per the Iconic Standard.
      5. ALWAYS ask and offer first to take hold of any bags, suitcases, or other items the CCRP may be holding or carrying as the CCRP approaches you.
      6. ALWAYS open the vehicle door for the CCRP and as they safely enter close the vehicle door gently and softly and ensure the vehicle door is properly and tightly secure and closed.
      7. If you took hold of any of the CCRP's items earlier, now place them in securely in the trunk of the car, before you enter the vehicle to proceed travelling.

  9. When you have COMPLETED your VIP JOB.
    1. RETURN to vehicle.
    2. FORWARD email to event.managers@iconic.productions from the Chauffeur Call Sheet Job detailing notes of Job  See How to complete VIP Chauffeur Job by clicking here.
    3. REMEMBER to ensure you have you checked vehicle for lost items, including the trunk/book of the vehicle.
    4. REMEMBER to do a quick clean of customer seating area and any other area of the vehicle you used on this job.
    5. REMEMBER to go *back online* and check you are online on Job System for your next job.

Questions Asked and Answered:

  1. 14-Sep-2020 07:42 | Chauffeur Etiquette and VIP Chauffeur Etiquette.
    Question re update of today Sep 14. If CCRP is female and school girl identified through uniform, age not possible to confirm, do we still use term "young lady"
    1. answered 14-Sep-2020 15:50 by @greg.paff
      1. This question is already answered by school girl identified.  I do not think it matters.  Young Lady or Lady it is a school girl.  Use your judgement of what is better.

  2. David Phillip | 12-Aug-2020 04:50 |
    Question: is it acceptable in current "Covid 19" situation to reciprocate if CCRP offers either "elbow" or "knuckles" as a gesture of handshake?

    Question: what does chauffuer respond if CCRP requests volume to.be louder than 12% on radio?

    1. answered by @steve.baltzois 12-Aug-2020 21:06
      1. With regards to the elbow and knuckles in placement of the handshake, this would be acceptable as it is what the current government and health authorities is the best way to still show the same social ettiquette.
      2. If a CCRP asks for the music volume to increase, you as a chauffeur oblige the CCRPs request.  It is not illegal to have the music louder than the background volume of 6-8.  As long as it is safe to do so as this would be a per incident call of judgement a chauffeur would need to do, or if ever unsure you would request approval from your channel or department supervisor and you would inform your CCRP that for the safety of everyone you would need to seek approval, if you felt the request was unsafe.

  3. David Phillip | 12-Jun-2020 03:09 |
    Questions.
    1) Usually a "master" i.e. Child will enter the vehicle with one or more adult. At what stage in Sniff is "The Master" greeted 1st, 2nd or last?
    2) What do you do if CCRP requests you to make a U-Turn or 3 point turn?
    1. answered 13-Jun-2020 00:15 by @steve.baltzois
      1. The master is always greeted last in order of rank/seniority.  The paying customer would be the adult and they must be saluted first.
      2. It is not the safest thing to do with a CCRP in the vehicle and nearly 99% of the time when a CCRP asks they will not be able to see if the dividing road lines permit this.  The first thing to do would be to check that you are permitted to do this legally and it is safe to do so.  Inform the CCRP it is not the safest thing to do to make a U-Turn and that you would recommend turning into the next nearest street on the right or driveway and reverse out.  If the CCRP still wants the U-Turn and it is safe to do so proceed to do this following all road laws and the SAFETY ALWAYS FIRST policy.

  4. david.phillips Apr 16 2020 at 13:31
    A question then from my own reference and retraining. I know all iconic policy and for chauffeurs is that males are addressed always as "sir" in a case like this where the ccrp has formally advised that he would rather be referred to by his Christian name would I respect this in all future dealings with this ccrp? Knowing of course it would be preceded with "Mr".
    1. Answered by steve.baltzois Apr 16 2020 at 13:32
      1. This is correct, we always refer to them as Sir/Madam and if the CCRP requests otherwise we then acknowledge that request and maintain that request at all times with the CCRP until the CCRP advises otherwise.  We always remain professional.  No matter how long you know the CCRP especially if they are regular customers, they are not ever your friend or family member.  They are an Iconic Customer and must be treated professionally in all business related dealings when you are working under the Iconic Brand for work related purposes.  Never cross the line of professional to friend as an Iconic Worker with any Iconic Customer, associate, contact or CCRP.

2020-09-14 07:51
Greg Paff

09 Core Areas Sunday

Core Area for SUNDAY Time Zones

UPDATED Thursday 4 April 17:48 by @steve.baltzois

  1. Due to the coranvirus outbreak the 10 minute way after a CCRP has been dropped is no longer in place. It has been cancelled. At the completion of dropping off the CCRP and doing the normal checks at drop off, chauffeurs are to drive as per the policy of 04 Priority of Jobs and Vehicle Movement . As a reminder tht priority of jobs are (for more information click on the link)
    1. VIP Jobs
    2. HotSpots (coloured ares)
    3. Core Areas
    4. On Screen Events (click to see required timing)
    5. Opportunities nearby.

UPDATED Wed 9 October 2019 11:57am by @greg.paff

  1. If you have a VIP job or there are coloured busy areas on the job map follow the policy of Priority of jobs and vehicle movemen click here for Policy link. If not go to step 2.
  2. Drive minimum 250 metres and up to a maximum of 500m, from the dropoff location. This is important to avoid the CCRP feeling uncomfortable that you are stopped and waiting outside their dropoff location.
    1. If you are at or near the airport, drive away from the Priority pick up zone. This may mean you drove further than the maximum of 500m. This is permitted.
    2. If you are more than 150kms from the Sydney City GPO, skip the steps and follow from step 5.
  3. Find a safe and legally acceptable place to park the car.
    1. If your in the city, and cannot find a safe place to park, you can drive around the city roads, but preferred you find a safe location. Remember that No Parking and No Standing zones legally allows to you temporarily stop to pickup or drop off.
  4. Remain online while the @event.managers allocate new jobs to you in the area. If you want you can turn off the engine, not necessary or required.
  5. After 10 minutes of waiting for job allocation, if you do not receive a job allocation within the 10 minutes proceed to step 5. Do not stay waiting for longer than 10 minutes, but not less than 10 minutes.
  6. Drive to the next core area of the allocated timezone as written below.

The Core Areas are suggested suburbs and its surrounding area.

Chauffeurs should drive through the areas and change event 10 minutes. Each number :10), :20), :30) refers to 10 minute blocks. Do not stop in a core area or remain in the area for longer than 10 minutes.

Sydney CBD Hotspots (travelling in order of priority) include but not limited to the following specific points:

  • King Street Wharf
  • Century Tower on Pitt Street
  • Ivy Bar & Establishment (Cnr Bridge & George Street)
  • Pitt Street Mall South End (Cnr Pitt Street & King Street)
  • Pitt Street Mall North End / David Jones (Cnr Market St and Castlereagh Street)
  • World Square (Cnr Liverpool and Pitt Street)
  • Haymarket / Paddys Market
  • Central
  • Darling Harbour West End (Star Casino) Murray Street to Pirrama Road to Pyrmont Street
  • Darling Harbour East End (off Wheat Road)

If you receive a job that takes you out of a core location, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas..

If you receive a job in that core area, after you drop off, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas...

If your drop off takes you to another core area, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas

Day Time of Day Core Area Focus
Sun 00:00 to 04:00
:00) CBD Hotspots :20) Paddington :40) CBD Hotspots
:10) CBD Hotspots :30) Paddington :50) CBD Hotspots
Sun 05:00
:00) Paddington :20) CBD Hotspots :40) Botany
:10) Paddington :30) CBD Hotspots :50) Botany
Sun 06:00 to 07:00
:00) Pyrmont :20) Double Bay :40) Bondi Beach
:10) Pyrmont :30) Double Bay :50) Bondi Beach
Sun 08:00 to 09:00
:00) CBD Hot Spots :20) Glebe :40) Randwick
:10) Newtown :30) Surry Hills :50) Randwick
Sun 10:00 to 11:00
:00) Bronte :20) Rose Bay :40) Maroubra
:10) Bondi Beach :30) Paddington :50) Coogee
Sun 12:00
:00) Pyrmont :20) Manly :40) North Sydney
:10) North Sydney :30) Manly :50) North Sydney
Sun 13:00
:00) Mosman :20) Dee Why :40) Collaroy
:10) Mosman :30) Dee Why :50) Collaroy
Sun 14:00
:00) Chatswood :20) Cremorne :40) Coogee
:10) Chatswood :30) Cremorne :50) Coogee
Sun 15:00
:00) Darling Point :20) Newtown :40) Glebe
:10) Darling Point :30) Newtown :50) Surry Hills
Sun 16:00
:00) Maroubra :20) Randwick :40) CBD Hotspots
:10) Kensington :30) Clovelly :50) Woolloomooloo
Sun 17:00
:00) Bondi :20) Coogee :40) Randwick
:10) Bondi :30) Coogee :50) Randwick
Sun 18:00
:00) Woollahra :20) Glebe :40) Broadway
:10) Woollahra :30) Glebe :50) Broadway
Sun 19:00
:00) Manly :20) Manly :40) Lane Cove
:10) Mosman :30) Neutral Bay :50) Balmain
Sun 20:00
:00) Elizabeth Bay :20) Glebe :40) Central
:10) Elizabeth Bay :30) Glebe :50) Central
Sun 21:00
:00) Botany :20) Newtown :40) Bondi Beach
:10) Botany :30) Bondi Beach :50) Rose Bay
Sun 22:00 to 23:00
:00) CBD Hotspots :20) CBD Hotspots :40) CBD Hotspots
:10) CBD Hotspots :30) CBD Hotspots :50) CBD Hotspots

2020-09-18 13:04
Iconic System

Uber Pool Chauffeur Jobs (aka UberPool)

Updated 2019.01.14 14:42 ...

  1. With the introduction of UBER PLUS (a service for Tier 1 CCRP who want a better service at a slightly higher price, but not as expensive as Tier 2 chauufeur job), Uber Pool is now seen by Iconic as a Low End Service or a Tier 0.
  2. Uber Pool CCRP still receive the high standard Iconic Chauffeur service with the following changes ...
    1. Still complete the S.N.I.F.F. procedure as normal.
    2. NO LONGER are you required to confirm the drop-off location for any of the CCRP. As Uber Pool has designated drop-off locations, during the S.N.I.F.F. process, only confirm the name and advise the PAX about the policy of UBER pool.

There quite a lot of you (chauffeurs) who are struggling with the UberPooll jobs and more so there are alot of CCRP's who do not understand or know the policy and procedures of UberPool.

In consultation with Uber USA, we have been able to work together to find a possible solution. Remember that while we have a business relationship with Uber, ensure that you always follow Iconic Policy and procedures first before the Uber procedures.

Here are the new procedures and policy with UberPool Jobs.

  1. Here’s how pickups work with UberPool

    1. A CCRP inputs their location and requests a ride.
    2. The Uber app tells them they may need to walk, that it’s trying to match them with a driver-partner, and looking for other CCRPs.
    3. The CCRP will either be asked to wait where they are, or walk up to 250 metres to a nearby pickup spot.
    4. The app will add any other CCRPs who have made requests for trips going in a similar direction, when the CCRP requests or while they’re already on the trip.

  2. Uber will let CCRPs know that for UberPool pickups, they may need to walk a short distance

    1. CCRPs will be informed on their screen that that with UberPool, they may need to walk to get to their pickup spot in the app. If they don’t want to walk, they should consider canceling and requesting with a more premium service instead.

  3. Here’s how dropoffs work with UberPool

    1. A CCRP is dropped off within 250 metres of their chosen destination.
    2. If there’s a walk involved, the app will guide them to their destination. An Iconic Chauffeur should not provide walking distance to the destination, unless the Iconic Chauffeur is 100% sure of where the destination. If you are unsure, then do not provide information and professionally inform the CCRP that the app will guide them and that you are not permitted to provide them directions for safety reasons.

  4. CCRPs will not be informed, when selecting an UberPool chauffeur job request that they can’t change their destination with UberPool

    1. The APP will inform CCRP at and and during the job that CCRPs know that with UberPool, they are unable to change their destination once their Pool trip has been accepted.

    2. If a CCRP asks, the chauffeur can inform them of this Uber Policy
      "This is because with Pool, the app finds an efficient route to multiple pickups and dropoffs. Changing the destination would make this very difficult."

    3. If a CCRP needs to change their destination, the chauffeur can now inform the CCRP that if they wish, they can cancel the trip and, if they want, request a new trip to their new destination. A cancellation fee will apply.

UberPool Policy and procedures on Pickup and DropOff FAQs.

  1. What does the Iconic Chauffeur to when arriving at the pickup spot?
    1. When you arrive to pick up a CCRP, you will see a confirmation screen. On this screen, you can confirm the CCRP's name and select whether the CCRP is alone or with a second CCRP. It's possible that you might pick up multiple CCRPs who have requested UberPool separately at the same spot, so remember to SNIFF each CCRPs' names when they get in the car.

  2. How many CCRPs are there per UberPool request?
    1. CCRPs can request an UberPool trip for just themselves, or opt to bring a friend. There is a limit of two CCRPs per UberPool request.

  3. What if the number of people at the pickup spot does not match the number of people in the request?
    1. CCRPs can request an UberPool trip for up to two CCRPs. If a CCRP tries to bring along additional CCRPs and there’s no room for them as you already have CCRPs in you car, the CCRP can cancel the trip and, if they would like, request another trip instead.
    2. If you are only expecting one person but there’s an additional CCRP, you can adjust the request in-app. You can also do this if a CCRP has requested for two people and there is only one person.

  4. What if the pickup or dropoff location is hard to stop at for any reason?
    1. You can report a bad pickup or dropoff location in the Uber driver app, by going to help > trip issues and adjustments > report a bad UberPool pickup or dropoff location. Uber reviews this and decides whether or not these pickup or dropoff spots need to be removed.

  5. What if the CCRP contacts me and asks me to come to a different pickup location?
    1. If the CCRP asks you to drive to a different pickup point, inform them that with UberPool, it is Uber Policy that they are required walk to their pickup spot and it cannot be changed for safety and security reasons. If they want to request a trip from a different location or do not want to walk, they can cancel the trip and request a more premium service or Uber X.

  6. What if the CCRP is not at the pickup location?
    1. Once you arrive at the pickup location, the app will commence a two minute countdown. Iconic Policy is we wait for 5 minutes for the CCRP, where as Uber has a 2 minute policy on UberPool. Use the Iconic Policy for this procedure. If they haven’t arrived after five minutes, cancel the late CCRP job trip - by selecting ‘CCRP no show’. Notify @eventmanagers of cancellation.

  7. What if my CCRP wants me to decline an additional pickup?
    1. Politely and professional inform the CCRP that they have opted to share the ride with other CCRPs for a more affordable fare and let them know they can cancel their trip and request a premium chauffeur service or UberX. If the CCRP is unwilling to accept this, becomes upset, aggressive or unsafe, you are permitted to end the trip early, by informing the CCRP that if they continue in the manner that is unsafe, you will cancel the trip. If a CCRP insists that you do not accept additional requests and is in breach of policy, cancel the trip, request they exit the vehicle and inform @eventmanagers of the situation. If it is an emergency follow the emergency procedures.

  8. What happens if a CCRP cancels when they’re already in the car?
    1. Pull the vehicle over at the next most safest location and allow the CCRP to exit the vehicle from the most safest direction/door.

  9. What if a CCRP wants to change their dropoff location?
    1. All CCRPs enter both their pickup and dropoff locations when requesting a trip and are unable to change their pickup or dropoff locations once their UberPool trip has been accepted.
    2. If they ask why, inform the CCRP of the following Uber Policy Direction "This is because the app matches CCRPs and driver-partners based on pickups and destinations, so changing the destination would impact other CCRPs on the trip. Also, the original pickup and dropoff points determine the fare, so if a CCRP changes their destination, the fare may be incorrect."
    3. If a CCRP is asked to walk a short distance to their destination as part of their UberPool trip but they ask you to drop them right at their destination, remind them that they opted to walk when they chose UberPool. If they insist, the CCRP can cancel the trip and request another UberPool or premium service or UberX.

Questions Asked and Answered:

  1. David Phillip | 22-Jun-2020 01:47 |
    Question: On arriving at a pick up and CCRP is not there however I already have one Uber Pool CCRP in the car. I advise we have a 5 minute wait policy and they advise they feel this is unfair and I should proceed and not wait? What is my reply?
    1. answered by @greg.paff 22-Jun-2020 21:50
      1. I reply with This is the policy with Uber Pool, similar to waiting for a bus.  If you do prefer a more personal service please do not forget to select Uber X or Uber Comfort or Uber Premium to avoid this.  I know Jason says With all do respect Uber Pool is a public based service and it is not a private or personal service, please forward your complaint our Company Iconic Productions.

2019-01-14 06:32
Steve Baltzois

06 Core Areas Thursday

Core Area for THURSDAY and Time Zones


UPDATED Friday 27 August 2020 13:27 by @greg.paff

  1. Core areas updated between 9:00am to 10:00am

UPDATED Friday 21 August 2020 11:41am by Iconic System

  1. Core areas updated between 5:00pm to 6:00pm

UPDATED Thursday 4 April 17:48 by @steve.baltzois

  1. Due to the coranvirus outbreak the 10 minute way after a CCRP has been dropped is no longer in place. It has been cancelled. At the completion of dropping off the CCRP and doing the normal checks at drop off, chauffeurs are to drive as per the policy of 04 Priority of Jobs and Vehicle Movement . As a reminder tht priority of jobs are (for more information click on the link)
    1. VIP Jobs
    2. HotSpots (coloured ares)
    3. Core Areas
    4. On Screen Events (click to see required timing)
    5. Opportunities nearby.

UPDATED Wed 9 October 2019 11:57am by @greg.paff

  1. If you have a VIP job or there are coloured busy areas on the job map follow the policy of Priority of jobs and vehicle movemen click here for Policy link. If not go to step 2.
  2. Drive minimum 250 metres and up to a maximum of 500m, from the dropoff location. This is important to avoid the CCRP feeling uncomfortable that you are stopped and waiting outside their dropoff location.
    1. If you are at or near the airport, drive away from the Priority pick up zone. This may mean you drove further than the maximum of 500m. This is permitted.
    2. If you are more than 150kms from the Sydney City GPO, skip the steps and follow from step 5.
  3. Find a safe and legally acceptable place to park the car.
    1. If your in the city, and cannot find a safe place to park, you can drive around the city roads, but preferred you find a safe location. Remember that No Parking and No Standing zones legally allows to you temporarily stop to pickup or drop off.
  4. Remain online while the @event.managers allocate new jobs to you in the area. If you want you can turn off the engine, not necessary or required.
  5. After 10 minutes of waiting for job allocation, if you do not receive a job allocation within the 10 minutes proceed to step 5. Do not stay waiting for longer than 10 minutes, but not less than 10 minutes.
  6. Drive to the next core area of the allocated timezone as written below.

The Core Areas are suggested suburbs and its surrounding area.

Chauffeurs should drive through the areas and change event 10 minutes.  Each number :10), :20), :30) refers to 10 minute blocks.  Do not stop in a core area or remain in the area for longer than 10 minutes.

Sydney CBD Hotspots (travelling in order of priority) include but not limited to the following specific points:

  • King Street Wharf
  • Century Tower on Pitt Street
  • Ivy Bar & Establishment (Cnr Bridge & George Street)
  • Pitt Street Mall South End (Cnr Pitt Street & King Street)
  • Pitt Street Mall North End / David Jones (Cnr Market St and Castlereagh Street)
  • World Square (Cnr Liverpool and Pitt Street)
  • Haymarket / Paddys Market
  • Central
  • Darling Harbour West End (Star Casino) Murray Street to Pirrama Road to Pyrmont Street
  • Darling Harbour East End (off Wheat Road)

If you receive a job that takes you out of a core location, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas..

If you receive a job in that core area, after you drop off, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas...

If your drop off takes you to another core area, then at the completion of the job, recall the appropriate timezone and proceed to one of the surrounding core areas

Day Time of Day Core Area Focus
Thurs 00:00 to 01:00
:00) St Leonards (via Pacific Hwy) :20) Ivy Bar / Establishment :40) CBD Hotspots
:10) St Leonards (via Pacific Hwy) :30) Ivy Bar / Establishment :50) CBD Hotspots
Thurs 02:00 to 03:00
:00) Paddington :20) CBD Hotspots :40) Pyrmont (Star Casino)
:10) Paddington :30) CBD Hotspots :50) Pyrmont (Star Casino)
Thurs 04:00
:00) CBD Hotspots :20) Paddington :40) Pyrmont (Star Casino)
:10) CBD Hotspots :30) Paddington :50) Pyrmont (Star Casino)
Thurs 05:00
:00) Paddington :20) CBD Hotspots :40) Surry Hills
:10) Paddington :30) CBD Hotspots :50) Surry Hills
Thurs 06:00
:00) Double Bay :20) Rose Bay :40) Bondi Beach
:10) Bellevue Hill :30) North Bondi :50) Bondi Beach
Thurs 07:00
:00) Bondi Junction :20) Bellevue Hill :40) North Bondi
:10) Bondi Junction :30) Rose Bay :50) North Bondi
Thurs 08:00
:00) Woollahra :20) Manly Beach :40) Mosman
:10) Woollahra :30) Manly Beach :50) Neutral Bay Village
Thurs 09:00
:00) Bondi Junction :20) Vaucluse :40) Rose Bay
:10) Double Bay :30) Watsons Bay :50) Paddington
Thurs 10:00
:00) Royal Randwick Shopping Centre :20) Maroubra Junction Shopping Mall :40) Westfields Eastgardens
:10) Coogee Bay Hotel :30) Royal Randwick Shopping Centre :50) Kensignton Shopping Centre
Thurs 11:00
:00) Bondi :20) Maroubra :40) CBD Hotspots
:10) Bondi Beach :30) Maroubra :50) CBD Hotspots
Thurs 12:00
:00) Surry Hills :20) Paddington :40) North Sydney
:10) Bondi Beach :30) CBD Hotspots :50) Neutral Bay
Thurs 13:00
:00) Birkenhead Point :20) Drummoyne :40) Concord
:10) Birkenhead Point :30) Top Ryde (Westfields) :50) Homebush
Thurs 14:00
:00) Strathfield :20) Bexley :40) Marrickville
:10) Burwood :30) Earlwood :50) Rockdale
Thurs 15:00
:00) Randwick :20) Bondi Junction :40) Watsons Bay
:10) Coogee :30) Bondi Beach :50) Vaucluse
Thurs 16:00
:00) Rose Bay :20) Woollahra :40) Surry Hills
:10) Paddington :30) Paddington :50) Central
Thurs 17:00
:00) North Sydney :20) Cremorne :40) Neutral Bay
:10) St Leonards :30) Artarmon :50) Mosman
Thurs 18:00
:00) Randwick :20) Surry Hills :40) Glebe
:10) Woollahra :30) Surry Hills :50) Chatswood
Thurs 19:00
:00) St Leonards :20) Mosman :40) Manly
:10) Cremorne :30) Mosman :50) Brookvale
Thurs 20:00
:00) Seaforth :20) Warringah Mall :40) Manly
:10) Manly :30) Brookvale :50) Central
Thurs 21:00
:00) CBD Hotspots :20) Elizabeth Bay :40) Paddington
:10) CBD Hotspots :30) Elizabeth Bay :50) Paddington
Thurs 22:00
:00) CBD Hotspots :20) Central :40) Paddington
:10) CBD Hotspots :30) Central :50) Paddington
Thurs 23:00
:00) CBD Hotspots :20) Central :40) Paddington
:10) CBD Hotspots :30) Central :50) Paddington

2020-08-27 05:27
Greg Paff

Sydney International Departure Location and Traffic Access

Sydney International Airport Traffic Management has changed the driving path to the departure area at Sydney International Airport. Access from Qantas Drive and Airport Drive no longer provides direct access to the departure area.  This route now takes you to the International Arrrivals area.  As a result please follow the following directions when dropping off a CCRP to Sydney International Airport Departure.

  1. Follow the signs to International Airport.
  2. If driving south-bound from Eastern Distributer, take the General Homes Drive to M5 and then exit off Marsden Road.
  3. If driving south-bound from O’riordan Street, Turn left on Qantas Drive and proceed to M5 and then Marsden Road Exit. Do not turn right as the signs indicate for International Airport. This may cause uncertainity to the CCRP, so inform them of the new traffic management and that by turning left you will be required to make a loop through the airport and then onto Innesdale Road before going back to Airport Drive and to Departure.

So in essence, always come from Marsden Road or gain access to Marsden Road for all International Drop-Offs.

Please note some CCRP’s may request to be dropped off at the Fast-Area Drop-Off at Arrivals for Departures. If this is the case, follow signs to the Fast Drop-Off Area at Arrivals.  Please note, there is a 15 minute free drop-off area.  Do not take more than 15 minutes to exit this area as we will not be able to charge the CCRP if you take longer to exit the area.  It has to be a quick drop-off if you drop-off in this area.

2019-01-14 00:34
Steve Baltzois

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Uber Comfort option available for CCRPs

After a successful trial in selected cities across Australia, Uber and Iconic Productions is fully rolling out UberX Plus, our comfort-first ride option - but with a new name. From Monday 29 April, Uber will be renaming UberX Plus to Uber Comfort. This ride option will come with all of the added features that CCRPs have told us they loved most about UberX Plus, including top-rated drivers with more experience on the road. Now that a little extra comfort is here to stay, you can enjoy it any time you request a ride.

To have Uber Comfort added to your Iconic Chauffeur Profile, you will need the following standard:

  1. A rating of 4.9 and more.
  2. Keep your car clean (uninformed checks will be done by Greg)
  3. Make sure your phone is charged
  4. Have a sense of humour
  5. Make riders feel comfortable
  6. Know the SNIFF process off by heart.  You will be tested on 3 occasions randomly.
  7. Greet riders with a smile (Good first impression)
  8. Be on time
  9. Take the most direct route to the rider
  10. Navigate to the rider icon
  11. Make sure your vehicle temperature is comfortable

2019-04-30 07:43
Greg Paff

Chauffeur and Driver safety education

 Updated 16 May 2020 23:35 by @greg.paff 

  1. Added the explanation the Split Break Time offer option in this policy. To understand what this break policy is click here.

Iconic Productions and other Businesses that have contracts with UBER have teamed together to develop a Chauffeur and Drive Safety Education Program.  We here at Iconic see safety and the way we handle ourselves in a professional way as very important and paramount to the success of the business and brand.  It also maintains the very high standard of safety that the Iconic company prides itself on.

As part of all this, Uber and Iconic have joined with a Third-Party Provider and have implemented a Chauffeur and Driver Safety Education Program that all Iconic Chauffeurs and soon all Uber drivers are required to watch, complete the questions and become more informed, more knowledgeable and more aware of the importance of safety, professionalism and how we present ourselves to our customers.

While the safety education program focuses more on chauffeurs and drivers, all workers at Iconic Productions and Iconic Performances can benefit from watching the video, doing the training modules and maintaining the high standard.

Below is information relating to the Driver Safety Education Program that is essential to read and watch before completing the online video and questionnaire. 

All Iconic Chauffeurs are required to complete this Chauffeur and Driver Safety Education program within 14 days of receiving your notice to complete.

Avoiding Discrimination:

  • As an Iconic Chauffeur, you're part of a global community that's making it easier for people to get around their cities.  The community is one for everyone - regardless of what they might look like or what beliefs they might have.  It is your responsibility to treat your CCRPs with respect and not to discriminate based on any characteristics protected by the law.
  • When you chose to be an Iconic Chauffeur, you are expected to be treated with respect by your CCRPs - regardless of your race, religion, disability, sexual orientation or gender identity.  And of course, your CCRP deserves the same from you.  This is important because when you are providing the Iconic Chauffeur experience and service, there are certain legal obligations that you need to follow.  One of these obligations is to treat people fairly and equally - in other words, not to discriminate.
  • Many of us have experienced discrimination at some point in our lives.
  • It happens when people in a particular group are treated differently from others.
  • Whether it involves the rider or the Chauffeur, it is never acceptable, and in many situations, it's against the law.
  • Unlawful discrimination can be based on many things, like someone's age, disability, gender identity, marital status, nationality, race, religion, sexual orientation or personal beliefs.
  • You might be unlawfully discriminating against someone if you refuse to pick them up or give them a bad rating, solely because of how they look or what they believe in, or if you avoid certain neighbourhoods because of the people who live there.
  • It can also include using offensive or disrespectful language about a group of people - even if you don't think your CCRPs belong to this group.
  • The key to a happy trip is for drivers and riders to respect each other.
  • To avoid breaking discrimination laws, keep your conversations polite and friendly, and try to avoid sensitive topics like religion or personal beliefs.

To ensure you understand this area of the safety program complete the following:

  1. Discrimination means _______________.
    1. treating people in a particular group differently from others because of what they look like or what they might believe in
    2. treating everyone with respect
    3. giving a rider a bad rating.
      • The correct answer here is Discrimination means (1) treating people in a particular group differently from others because of what they look like or what they might believe in

  2. Discriminating against someone based on age, disability, gender identity, marital status, nationality, race, religion, sexual orientation, or personal belief is ________.
    1. against the law
    2. ok if you don't' belong to any of these groups
    3. ok depending on the situation
      • The correct answer here is (1) against the law

  3. You can refuse service to someone if they ________.
    1. are of a particular race
    2. have a service dog
    3. are too intoxicated or aggressive.
      • The correct answer here is (3) are too intoxicated or aggressive

Preventing Sexual Harassment:

  • Sexual violence and harassment are serious issues that affect both men and women all over the world.
  • It’s important to be aware that, as an Iconic Chauffeur, your words and actions can help give someone a safe and pleasant experience - or make them feel uncomfortable or nervous. Some behaviours can even be considered unlawful sexual harassment, even if they were not intended that way.

  • What is ‘sexual harassment’?
    Sexual harassment is any unwanted behaviour of a sexual nature. It’s not only unacceptable, but it can also be against the law.

  • Remember when it comes to Sexual Harassment  DO :
    1. chat about neutral topics like music or holidays
    2. respect the rider's privacy
    3. respect their personal space
    4. follow company procedures and use the programs or apps to report items left in the car, do not drive back to the CCRP's house or office or where you last dropped them off to return it.
    5. be more careful and aware of your actions if a CCRP is travelling alone or late at night.
  • Remember when it comes to Sexual Harassment  DON'T :
    1. ask personal questions
    2. ask about plans for the evening, or if they're going home
    3. touch the CCRP in any way - even to be friendly
    4. ask for social media or contact details
    5. wait outside while the rider enters their house.

      This is even more important NOT to DO if you know the CCRP, the CCRP is a family member or friend or colleague, who has entered the vehicle or you have become familiar with them over time as a regular customer of the company.
  • Unlawful sexual harassment is any unwelcomed behaviour that is sexual in nature.
  • It can take different forms, from unwanted physical contact, to a comment or gesture you think is harmless but might offend someone else.
  • Bear in mind that something can be considered unlawful harassment even if it's not meant that way.
  • Although most people would never engage in sexual assault, misconduct or harassment, it's essential to be clear that this conduct is never tolerated and is usually against the law.
  • Whether you're the Chauffeur or the CCRP, chauffeuring or the use of a vehicle transportation as a service, is NOT the place to flirt or proposition someone.
  • There can be legal consequences, and most companies, like Uber and Iconic Productions have policies prohibiting all sexual activity while providing and using the services, including between the CCRPs.
  • While it's great to smile and be friendly, be aware that actions like staring, asking to exchange contact information, winking, whistling, scratching your private area (where a CCRP is present), ... or frequently checking the rearview mirror, can make people feel uncomfortable. This means they also could be considered examples of unlawful sexual harassment.
  • Other examples of sexual harassment include complimenting someone on their looks or how they're dressed, even if you're trying to be polite.
  • Remember, what someone is wearing is not an invitation to flirt with them.
  • Casual conversation can put your CCRP at ease, but some topics can feel like you're invading their rights or privacy.
  • Avoid personal questions about age, relationships, where they live, or their plans for the evening - especially when the CCRP is on their way home.
  • Stick to neutral topics like movies or holidays.

To ensure you understand this area of the safety program complete the following:

  1. Sexual harassment is any behaviour that is sexual in nature.
    1. True
    2. False
      • The correct answer here is (2) False.  Harassment is any behaviour that is unwelcomed.

  2. Sexual harassment does not have to involve physical contact.
    1. True
    2. False
      • The correct answer here is (1) True

  3. Most companies providing Chauffeur services have policies prohibiting all sexual activity for chauffeurs and their customers (CCRPs).
    1. True
    2. False
      • The correct answer here is (1) True

  4. It is a good idea to compliment a rider on their looks or how they're dressed.
    1. True
    2. False
      • The correct answer here is (2) False

  5. Frequently checking your rearview mirror to see what the rider is doing can make them uneasy.
    1. True
    2. False
      • The correct answer here is (1) True

Respect Personal Space:

  • Failing to respect people's personal space can lead you to fall foul of the law.
  • It is important to know that physical contact of any kind, including touching or hugging, is NOT OK - even if it's meant to be friendly or helpful.
    This is even more important NOT to DO if you know the CCRP, the CCRP is a family member or friend or colleague, who has entered the vehicle or you have become familiar with them over time as a regular customer of the company. Remember you are working for or with a company and need to protect and maintain the high standard of the company and the brand image - and the CCRP, regardless of who they are or how they are related to you, is the paying customer and is always required to be treated with the highest respect and regard relating to customer service.
  • Asking for a CCRP's phone number or social media details, or going to their place of work, can make them feel uncomfortable and could be considered unlawful sexual harassment.
  • If the CCRP has left something in the vehicle, it's best to handle the situation through the programs or apps provided and follow company procedure.  Do not drive back to where the CCRP was dropped off, or to their house or office.
  • At the end of the trip, waiting outside the CCRP's place of destination (home/office) for them to go inside can also feel intrusive, even if you're just making sure they're safe.
  • A list of examples to help you understand and recognise what behaviours make CCRPs feel uncomfortable and may be unlawful have been provided to you, but you might not always be able to tell when the CCRP feels uncomfortable. Many people will hide their embarrassment or uncomfortability by laughing or smiling - and that does not mean they want you to continue.
  • And keep in mind that CCRPs might feel more vulnerable at night or when travelling alone.

To ensure you understand this area of the safety program complete the following:

  1. Which of these are APPROPRIATE questions to ask a CCRP?
    1. Are you on your way home?
    2. Are you on Facebook?
    3. Would you like to listen to the radio
    4. Are you single?
    5. Are you enjoying the warm weather?
    6. How old are you?
      • The correct answer here is (3) Would you like to listen to the radio; (5) Are you enjoying the warm weather.

Assisting riders with a disability:

  • What’s the best way to help someone a disability?
    As an Iconic Chauffeur, you’re already helping people to get around their cities safely and easily. That’s especially important when it comes to people with disabilities, who may need a bit of extra support when they travel and rely on you to get around.

  • What is ‘disability’?
    When you hear the word ‘disability’, you may think of someone who is blind or deaf or uses a wheelchair. But disability is much broader than that.

  • Remember that it’s against the law to discriminate against a CCRP with a disability.
  • Ask the CCRP how you might assist them.
  • Listen to what the CCRP says: they’ll tell you how best to help them.
  • If they have a mobility aid or wheelchair, ask how they’d like you to store it.
  • Always allow service animals into your car.  Refer to the company policy regarding animals in the vehicle.
  • Choose an accessible spot for pickups and dropoffs.

  • A disability is any condition that limits a person's mental, sensory or mobility functions.
  • It's not always visible, so you might not know if someone has a disability.
  • It also becomes more common with age.
  • The law protects people with disabilities from discrimination. For example, it's illegal for a Chauffeur to refuse to pick up a CCRP with a service animal or collapsible wheelchair, or any CCRP who has a disability.
  • The best way to assist people with disabilities is:
    1. Using and remember the word WALL will help you provide a more inclusive experience for CCRPs with a disability.
      1. W = Watch
        • Watch your CCRP and don't assume what they need.
      2. A = Ask
        • Ask the person if they would like any assistance. People with a disability generally know what they need, so start by asking them what you can do to help.
      3. L = Listen
        • Listen to what your CCRP says, and respond appropriately and accordingly. They'll tell you how to help them.
      4. L = Learn
        • Learn from your CCRP and build your experience for the future and in helping others.

To ensure you understand this area of the safety program complete the following:

  1. What tips did you learn about assisting people with disabilities?
    1. Learn from every experience when working with a CCRP with a disability.
    2. Watch the CCRP to see if they may need help.
    3. Listen to what the CCRP says.
    4. Immediately start assisting the rider.
    5. Don't allow service animals to ride in the vehicle.
    6. Don't pick up a deaf rider if you don't know sign-language.
      • The correct answer here is (1) Learn from every experience when working with a CCRP with a disability; (2) Watch the CCRP to see if they may need help.; (3)  Listen to what the CCRP says.

Helping people with specific disabilities:

  • If your CCRP uses a wheelchair or mobility aid, always ask them how they'd prefer you to store or fold their device.  Remember it is the CCRP's device, and they know best of what to do with it.
  • Make sure you've got enough space to store their device.
  • Try to stop an accessible spot during pickup and dropoff.
    • It may not be possible for the CCRP to cross a busy road or move a long way to reach the vehicle.
  • When picking up a CCRP who is blind or has low vision, it can help to introduce yourself verbally.  Always use the SNIFF procedure.
  • Ask if they need help to find your vehicle or to get in or out of the vehicle.  If they ask to be guided, you can offer your elbow or arm to guide them.
    • Don't take their arm without permission as the CCRP could regard this as unwanted physical contact, which (as learnt earlier) can be unlawful harassment.
  • While guiding someone, give descriptive directions, and warn them about potential obstacles like curbs or stairs.
  • And again, drop them off in a safe location, away from busy roads.
  • You are required by law to allow service animals such as guide dogs or hearing dogs, into your vehicle.
  • Let the animal sit on the floor in the back of the vehicle.
  • Always ask the CCRP whether they need assistance with the service animal.
  • Remember that you shouldn't touch a service animal unless the CCRP asks you to.
  • How should you assist somebody who is deaf or hard-of-hearing?
    1. Make eye contact and ensure you're facing the CCRP when you speak to them (except when the vehicle is in motion being driven).
    2. If you need to attract their attention, try waving your hand or getting into their line of sight.
    3. Be patient and speak clearly, at a normal pace.
    4. Do not shout, speak too slowly, or use too many hand gestures as these can make it harder for the person to understand you.
  • If you don't follow your obligations towards CCRPs with disabilities, this may result in legal action against you.  The company will not assist in your defence if you have not followed the procedures and principles here. Remember to be Iconic at every second of the working day.

The Golden rule here is to treat every person with RESPECT, HONOUR and positive COMMUNICATION.

To ensure you understand this area of the safety program complete the following:

  1. When picking up a CCRP with a disability, choose an accessible spot.
    1. True
    2. False
      • The correct answer here is (1) True

  2. If your CCRP has low vision, wave at the to catch their attention.
    1. True
    2. False
      • The correct answer here is (2) False.  Make sure you introduce yourself verbally.

  3. When guiding a blind person, immediately take a firm grip of their arm or elbow.
    1. True
    2. False
      • The correct answer here is (2) False. Never touch anyone without asking for permission first.

  4. Allow service animals to travel with the CCRP.
    1. True
    2. False
      • The correct answer here is (1) True

  5. If your CCRP is hard-of-hearing, remember to face them when speaking to them.
    1. True
    2. False
      • The correct answer here is (1) True

Vehicle maintenance and inspection:

  • While all company vehicles are regularly checked and scheduled for maintenance, as the driver of the vehicle, you have a responsibility to ensure that your vehicle is safe and in good working condition.
  • The safety education video provides a brief short sample of vehicle maintenance and inspection.  As an Iconic Chauffeur, you MUST ALWAYS FOLLOW Iconic's procedures in completing a vehicle safety inspection before you commence your day's work.  Refer to the FAQ on Vehicle Log and Safety Inspection and how to look after, use, drive and safety check a company vehicle.

To ensure you understand this area of the safety program complete the following:

  1. Do you remember how to do a visual inspection before taking the vehicle on the road? Which of the following items do you need to check before driving off?
    1. Is my phone charger working?
    2. Are my seatbelts in good condition.
    3. Is the tread depth at least 0.5mm.
    4. Are my headlights and indicators working?
    5. Is the oil level ok?
    6. Do my windscreen wipers have water.
      • The correct answer here is (2) Seatbelts; (4) Headlights and indicators; (5) Oil Levels and leaks; (6) Water in the windscreen wiper

Making sure you're fit to drive:

  • While it’s essential to keep the vehicle in a safe condition, it’s just as important to look after yourself, and only drive when you’re fit and alert. That’s not just common sense - as a Chauffeur and driver, it’s also your legal responsibility to do so.

  • What is ‘impairment’?
    Impairment means that your ability to drive is reduced by things like fatigue, alcohol, medication and other drugs, or illness. In other words, it’s not safe for you to drive.

  • Driver impairment happens when your ability to drive a vehicle is reduced because of fatigue, medication and other drugs, or alcohol.
  • Driving while tired will significantly increase your risk of having a vehicle accident.
  • It affects your judgement, slows down your reaction times and makes it harder to concentrate.
  • So how do you know when you're tired or fatigued?  Look out for warning signs like
    • yawning,
    • sore eyes,
    • blurred vision,
    • stiff muscles or cramps,
    • or sudden lapses of micro-sleeps or displacement.  (Displacement is when you cannot recall what you did in the last few seconds or minutes)

      If you experience any of these before you start your day's work or while driving on the road, then take a break and remember to follow the company fatigue management policy; the Chauffeur Break Policy and the Split Break Time offer option in this policy. To understand what this break policy is click here.

To ensure you understand this area of the safety program complete the following:

  1. Impairment can be caused by
    1. loud music
    2. medication and other drugs
    3. being well-rested
      • The correct answer here is (2) medication and other drugs

  2. ____ is not a common sign of fatigue.
    1. Coughing
    2. Yawing
    3. Sudden lapses of sleep
    4. Sore eyes
      1. The correct answer here is (1) Coughing.

  3. It's recommended when driving to take breaks at least
    1. 15 minutes every 2 hours
    2. 2 minutes every 2 hours
    3. 15 minutes every 5 hours
      1. The correct answer here is (1) 15 minutes every 2 hours
        - this is a recommendation only and not a legislation.  Follow company policy regarding drive time breaks.

  4. You can avoid fatigue by getting ___________ hours sleep a night.
    1. 4 to 6
    2. 6 to 7
    3. 7 to 9
      • The correct answer here is (3) 7 to 9

  5. If your CCRP is hard-of-hearing, remember to face them when speaking to them.
    1. True
    2. False
      • The correct answer here is (1) True

Driving under the influence of drugs or alcohol:

  • Driving under the influence of drugs or alcohol is always against the law and is in breach of company policy.
  • Having open containers of alcohol in your vehicle, even if they are not yours or belong to the CCRP, is not allowed.
  • Your driving ability can also be impaired by certain medications, so if you're taking any, check that they won't affect your alertness.
  • Remember that some medication conditions may impact your ability to drive, so please always follow the guidance of your local doctor or general practitioner.

To ensure you understand this area of the safety program complete the following:

  1. Driving while under the influence of drugs is acceptable?
    1. Maybe
    2. Yes
    3. No
      • The correct answer here is (3) No

  2. Driving while tired is acceptable.
    1. Maybe
    2. No
    3. Yes
      1. The correct answer here is (2) No

  3. Driving with a medical condition is acceptable.
    1. Maybe
    2. No
    3. Yes
      • The correct answer here is (2) Maybe. Advice from a doctor or GP is required.

  4. Driving after taking certain medications is acceptable.
    1. Maybe
    2. No
    3. Yes
      • The correct answer here is (1) Maybe. Check with your doctor or the pharmacist.

  5. Driving when you're fit and alert is acceptable.
    1. No
    2. Maybe
    3. Yes
      • The correct answer here is (3) Yes

Staying safe on the road:

  • Every driver wants to stay safe on the road and avoid dangerous situations. But sometimes these are unavoidable.
  • The best way to deal with problems on the road is to be prepared and to follow some basic safety guidelines.
  • Road safety is the responsibility of everyone on the road, but it starts with you, the driver.
  • What can YOU do to prevent road accidents?
    1. Follow the rules of the road in the country you are driving.  Every country is different, and as the company has multiple offices, it is important to know the road rules of that particular country and state.
    2. Stick to the speed limit - or the appropriate speed for the road conditions you are on at the time.
      It is a speed limit, not a speed target to reach or surpass.
    3. Drive safely at all times and follow the company policy on how to look after, use, drive and safety check a company vehicle.
    4. Make use of the vehicle's safety features.
    5. Seat belts save lives, so keep your fastened, and check that your CCRPs are using theirs before you drive off and while driving.
    6. If your CCRP asks you to pick them up somewhere that's unsafe or illegal, respectfully refuse and find a safe place to stop nearby and send them a message or call them to let them know where you are.  The same thing applies if a CCRP asks you to drop them off at a location that is unsafe or illegal.  Respectfully refuse and find a safe place to stop.
    7. Respect the local parking rules (even if you disagree with them) and do not block bike lanes, or accessibility ramps.
    8. Keep your eys on the road, not on your phone, on the CCRP in a conversation or a navigation device or even trying to change the radio.
  • No matter how careful you are, there's always a risk you'll come across an emergency on the road.  Be prepared for the unlikely possibility.
    1. If you're involved in an accident, follow the company procedures relating to an accident.
    2. Check that everyone involved is safe.
    3. Contact emergency services by calling the appropriate number of the country you are in or use the emergency button the APP or smartphone if available.
    4. Follow the instructions that the emergency service personnel give you while waiting for them to arrive.
  • If you CCRP has fallen asleep in the vehicle, you can try to wake them up by talking to them or turning up the radio. (NEVER PHYSICALLY TOUCH THEM to wake them up) - it can be unlawful and an act of harassment.
    • If they don't respond or seem intoxicated, they may need medical attention. Therefore contact emergency services and follow their instructions until they arrive.
  • If you feel threatened by a CCRP, then end the job immediately and contact emergency services.
  • When it is safe, you should report any incidents to the event management team, your company department supervisor so you can be assisted.

To ensure you understand this area of the safety program complete the following:

  1. What are some of the general safety tips you should always follow (select the most appropriate)?
    1. Keep your phone in your lap.
    2. Drive safely.
    3. Follow the rules of the road.
    4. Ignore the speed limit if your CCRP is in a rush.
    5. User your seat belt if the police are watching.
    6. Follow local parking laws.
      • The correct answer here is (2) drive safely; (3) follow the rules of the road; (6) follow local parking laws

  2. What should you do when dealing with emergencies and dangerous situations? (select those that are true)
    1. If you feel threatened by a CCRP, continue the trip and give them a bad rating.
    2. If a CCRP doesn't respond and needs medical attention, contact emergency services.
    3. If your CCRP has fallen asleep, shake them gently to wake them up.
    4. If you're in an accident, first check that everyone is safe.
    5. If someone is hurt, give them medical assistance.
      • The correct answer here is (2) contact emergency services; (4) check that everyone is safe

After you have completed reading this policy on safety education as an Iconic Chauffeur and are fully aware and understand the policies and clauses herein,

  1. please make a comment on the FAQ policy that you have read and understood it,
  2. then inform the @eventmanagers in the Chauffeur Channel or your department supervisor that you have read the policy and are now capable and willing to complete the online course.

At this point, your department supervisor will forward you a link to complete the online Chauffeur Safety Education Program.  You must click the link and complete the online video training course within 14 days.

At the completion of the online training, you will receive a fail or pass.  Please take a screenshot of the result and upload it on slack on the correct department channel #chauffeur_event_j and tag @eventmanagers and your department supervisor.

If you fail the course three (3) times, your chauffeur driving rosters will be suspended without pay until you take a further face to face training course and on the road training course.

We trust you understand the importance to always know your policies and procedures at all times and always come back to the company FAQ policies and procedures when unsure.

Happy and Safe Driving!


Questions and Answers:

  1. David Phillip | 12-Jun-2020 02:26 |
    Question: What is procedure if a CCRP for safety politely requests the chauffeur to walk them to there door?
    1. answered 13-Jun-2020 00:10 by @steve.baltzois
      1. For Tier 1 and 2 CCRPs we do not offer this service.  Tier 3 requires approval first and Tier 4 or VIP you provide a quick note on Slack and proceed to offer the service.

  2. David Phillip | 31-Dec-2019 10:56 |
    Question: this faq covers the topic of "no open alcohol in vehicle and no alcohol allowed to be consumed in vehicle at all" Is there a seperate Faq on topic of "possesion and consumption of the alcohol?" 
    1. Answered by @steve.baltzois 02-JAN-2020 23:48
      The simple answer is that the perception of possession or consumption is covered in this FAQ by the information written at "Having open containers of alcohol in your vehicle, even if they are not yours or belong to the CCRP, is not allowed." This is under the category of "Making sure you're fit to drive:" which refers to drinking while driving (i.e. consumption) and also in the category of "Driving under the influence of drugs or alcohol:".  When written it is written with the basic knowledge of the english language and Driving under the influes and "having open containers of alcohol" would be legally seen as reasonable understanding or meaning of being in possession or consumption.  In essence of course it is company policy that no worker is to ever be in possession of or in consumption of alcohol when driving or working at Iconic.

      In addition to this component there are other company policies that make detailed reference to your question of possesion and consumption, so it is very well covered.  Thank you though for seeking clarity and asking the right questions..  The more detailed policies and FAQ can be found at:
      1) Responsibility of all persons travelling in company vans

      2) Responsibilities / Duties / Roles / Tasks for all Employees and Independent Contractors
      3) 01. Responsibilities and Duties of Actors / Performers
      4)
      01. Responsibilities and Duties of Stage Hand / Sound Tech / Production Crew
      5) Eating and Drinking in the car?

2020-05-16 12:11
John Khoury and Tamira Stevenson with Uber Legal and Safety Education Officer and Team

Dropped off CCRP in North Sydney or North Shore Suburbs, what do I do to return back to Sydney CBD? Am I allowed to take the harbour bridge toll now that I am empty in the North Sydney and North Shore Suburbs?

If you have dropped off a CCRP in the North Sydney or the North Shore or Northern Beaches you are allowed to take the Harbour Bridge Toll to return to the Sydney City Core areas.  Except before you do this, please follow the following steps as the @eventmanagers most likely will be able to send or allocate a job from where your are as a rfeturn job back into the city core areas and suburbs.

Here is what you do after you have dropped off a CCRP in North Sydney suburbs or the North Shore Suburbs.

  1. Ignore all Core Area FAQ policies, unless instructed by @eventmanagers.
  2. After the drop off, find a safe and legal place to park the vehicle and try to be as close to the drop off point as possible.
    1. If your drop off point looks a very quite residential area, or is a no through road, then travel to the town centre of the suburb you are.  To do this using google maps, type Town Centre (then the suburb name that you are in).
  3. When you have finally parked the vehicle in a safe and legal location, turn the engine off.
  4. Remain in the area that you dropped off for 10 mins.
  5. Wait for the @eventmanagers to find, send or allocate a job for you or a return to Sydney core area job.
  6. After 10 minutes if the @eventmanagers have not been able to allocate a job to you, then move to the next core area as required through the harbour bridge toll. DO NOT return to the Sydney Core Areas using the Harbour Tunnel in this scenario.

Normally the @eventmanagers are able to find, send or allocate a job to bring you back over the bridge tolls.

This procedures is only allowed and permitted when you have dropped off a CCRP and are empty:

  1. In all the North sydney suburbs, all the way up to and no further than Killara or Lindfield in the North Sydney Suburbs.

  2. North Shore suburbs of:
    1. East Killara, East Lindfield, Gordon, Hornsby, Killara, Lindfield
    2. Roseville, Roseville Chase, St Ives, South Turramurra
    3. Artarmon, Cammeray, Castle Cove, Castlecrag, Chatswood, Chatswood West
    4. Cremorne, Cremorne Point, Crows Nest, Greenwich, Kirribilli, Lane Cove
    5. Lane Cove West, Lavender Bay, Linley Point, Longueville, McMahons Point
    6. Middle Cove Milsons Point, Mosman, Naremburn, Neutral Bay, North Sydney
    7. Northbridge, Northwood, Riverview, St Leonards, Waverton, Willoughby
    8. Willoughby North, Wollstonecraft, Woolwich
    9. THESE SUBURBS ARE NOT INCLUDED IN THE FAQ POLICY:
      1. Turramurra, Wahroonga, Waitara, Warrawee, West Pymble
      2. Eastwood (return via A40 through Ryde Gladesville).
  3. the Northern Beach Suburbs of:
    1. Balgowlah, Balgowlah Heights, Clontarf, Fairlight, Manly, Seaforth
    2. Allambie, Allambie Heights, Beacon Hill, Belrose, Brookvale, Collaroy
    3. Collaroy Plateau, Cromer, Curl Curl, Davidson, Dee Why, Forestville
    4. Frenchs Forest, Freshwater, Killarney Heights, Manly Vale, Narrabeen, Narraweena
    5. North Balgowlah, North Curl Curl, North Manly, Oxford Falls, Queenscliff, Terrey Hills
    6. Avalon, Bayview, Bilgola Plateau, Church Point, Clareville, Elanora
    7. Ingleside, Newport, North Narrabeen, Mona Vale, Palm Beach, Warriewood
    8. THESE SUBURBS ARE NOT INCLUDED IN THE FAQ POLICY:
      1. Baulkham Hills, Beaumont Hills, Bella Vista, Carlingford, Castle Hill, Cherrybrook
      2. Dural, Galston, Glenhaven, Glenorie, Glenwood, Kellyville
      3. Kellyville Ridge, Kenthurst, Kings Langley, North Rocks, Pennant Hills, Quakers Hill
      4. Round Corner, Rouse Hill, Seven Hills, Stanhope Gardens, Thompsons Corner, The Ponds
      5. West Pennant Hills, Winston Hills
      6. Belrose, Davidson, Duffys Forest, Frenchs Forest, Forestville, Killarney Heights
      7. Oxford Falls, Terrey Hills

Questions Asked and Answered

  1. David Phillip | 30-Jun-2020 04:38 |
    What is directive if in Epping? Cannot find this suburb listed anywhere in this policy
    1. answered by @greg.paff 2-Jul-2020 09:48
      1. It is outside the area to return by harbour bridge.  If the suburb is 20 kms or more from Sydney CBD the harbour bridge cannot be taken to return.  This excludes some areas of the Northern Beaches.

2019-12-20 09:51
Greg Paff

What do I do if I have seen a broken, or damaged prop, equipment or item or I have broken or damaged company prop or equipment.

  Updated FAQ by Beau Sherman | 05 Dec 2019 13:28 

  1. The company administration team has been looking at a faster and more instant way to report
    1. damages to props, equipment wardrobe.
    2. lost props, equipment or wardrobe
    3. cleaning requirements
    4. low stock order requests
  2. We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred.
  3. This is an instant online form that will automatically go straight to the appropriate department as the server determines it based on the selection process.
  4. It stops all need to have to access ProjeQtor to add the item and reduces the work load of all supervisors by having to fill out the long details of the ProjeQtor.
  5. The form can be completed by all workers of the company who have and can be verified by a slack account.
  6. The form is very easy to use and takes approximately 3-5 minutes to complete as long as there is internet access.
  7. The form works on all smartphones, tablets, and PCs but is designed to be quick responsive and available on the actual smartphone regardless of the size of the screen.
  8. The form can be used for all
    1. event items, props, production or technical equipment
    2. wardrobe / costumes / uniforms
    3. administration/office equipment (eg: desk, chairs)
    4. computer parts / components / devices (computers screens, monitors, bluetooth devices, printers network cards, modems etc)
  9. Damages to other items as listed below please refer to the links as listed below.
  10. To use the new Damage or Low Stock for Props Equipment or Wardrobe Form click here.
    1. After completing the form, you will be required to copy the submission ID and post it on the props_wardrobe channel for reference.
  11. After the form is completed and submitted, the administration staff (receptionists) are now responsible for adding the details to ProjeQtor.

The use of company equipment while at work, regardless of whether it is in the office, at an event, during transport, loading or unloading, or during a bump-in or bump-out all workers and contractors have a responsibility to report the item immediately to their supervisor or on the department channel. Failure in reporting it immediately can be seen as an attempt to mislead the company with regards to damaged equipment and the worker can be held liable for breach of company policy and repairs or replacment of the broken or damaged equipment.

If you find, see or have broken or damaged any company equipment you are to report it immediately using the following process


Description of Item Broken or Damaged ...
Vehicle damage / trailer damage

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Take a photo of the damaged item.
    2. Refer to the Vehicle Travel Log Safety Check Form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Vehicle accident

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company vehicle accident form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Property Damage (eg house, gate, fence, building)

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company property accident form. Click here for the FAQ policy.

Questions Asked and Answered:

  1. David Phillip | 29-Jun-2020 12:58 |
    Question. This Faq states under point 2: "We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred" However at end of Faq it clearly states: "If you find, see or have broken or damaged any company equipment you are to report it immediately" and that failure to do so could be seen as attempt to mislead company. Is there a 60 minute leeway once a damaged item has been discovered? Await clarification.
    1. answered by @nikolas.harrington 29-Jun-2020 14:52
      1. the form allows up to 60 minutes from the photo taken.  Someone can be doing something busy and not able to complete the form and the date is within 60 minutes of the form submitted.  The policy of immediately report it is what everyone has to follow.

  2. David Phillip | 10-Dec-2019 11:33 |
    Question: For all damaged props or items reported, does the supervisor/actors captain still need to complete activity of ProjeQtor?
    1. ANSWERED BY @beau.sherman | 11-DEC-209 10:16
      No.  The adding of the form details is now the responsibility of the administration staff.  This is to reduce the paperwork load on all supervisors and make the notification of these damages more instant.  You still have to notify the @eventmanagers of the submission ID of the form for reference.

2019-12-11 00:01
Beau Sherman

Vehicle Tyre Treads and how to check the tread on the tyre.

Braking distances and tread depths

 Updated 21 May 2020 16:32 by @barbara.green 

  1. Added meaning of Aquaplaning and hyroplaning.

What’s the tread depth of your tyres? You probably don’t know the answer to this question – and, honestly, I can’t blame you for not knowing. It generally isn’t the kind of detail that’s at the forefront of your minds. That said, your tread depth is actually really important when it comes to the safety and performance of your tyres.

The truth is that tread depth isn’t that complicated and is a great way to measure how worn-out your tyres are. In Australia, the tread depth of new tyres is 8.0mm. It’s recommended you look for new tyres when the tread depth is 3.0mm. The minimum legal tread depth allowed on your tyres is 1.6mm and at this point you must replace your tyres.

You might be wondering why I recommend new tyres at almost double the minimum legal tread depth. Tread depth actually makes a big difference to your car’s handling, cornering and, most importantly, its stopping ability. This is especially true in wet conditions. Consider the image below*:

When travelling at 80km/h in the wet, you see a hazard in the road and need to stop quickly. On a new tyre, you’ll come to a stop comfortably and with reduced risk of aquaplaning. On a tyre that’s been worn down to 3.0mm in tread depth, the same car will still be travelling over 30km/h at the point the new tyre would have stopped, and will take an additional 9.5m to stop.

When driving on a tyre with the minimum legal tread depth of 1.6mm the same car will be travelling over 40km/h when the car with the new tyre has stopped and will still be in excess of 30km/h when the car with 3.0mm tread depth has stopped. It’ll take 18.6m more distance than the car on the new tyre to stop.

Another way to think of it is in car-lengths. If the average Australian sedan is about 5m in length, then it’s nearly two full car-lengths needed to stop with 3mm tread depth, and just over three-and-a-half car-lengths to stop with 1.6mm tread depth.

If you see the tread less than 3.0 please add it to your vehicle log that I and Karlisle see and we can add it to the next service.

Don't know how to check your tyre thread. Use the quick 20 cent coin check. Here is the link https://www.bridgestonetyres.com.au/life-hack-how-to-check-your-tyre-tread

Aquaplaning or Hydroplaning:

Low or Poor tyre tread can cause Aquaplaning or hydroplaying.  The term aquaplaning is commonly used to refer to the skidding or sliding of a cars tires across a wet surface. Hydroplaning occurs when a tire encounters more water than it can scatter. Water pressure in the front of the wheel pushes water under the tire, and the tire is then separated from the road surface by a thin film of water and loses traction. The result is loss of steering, braking and power control.  For more information on this refer to https://www.safemotorist.com/Articles/Hydroplaning_Basics/

2020-05-21 01:48
Darren (Company Automotive Service Manager)

Step 4: What to do after you have dropped off the CCRP at the designated location?

After dropping off CCRP at a location to assist with workload.
After dropping off a CCRP at their drop-off location chauffeurs are to do this.
(PLEASE NOTE: this only applies after you have dropped off your CCRP, are empty and have not been allocated another job since the drop off).

  1. If you have a VIP job or there are coloured busy areas on the job map follow the policy of Priority of jobs and vehicle movemen click here for Policy link. If not go to step 2.
  2. Drive minimum 250 metres and up to a maximum of 500m, from the dropoff location. This is important to avoid the CCRP feeling uncomfortable that you are stopped and waiting outside their dropoff location.
    1. If you are at or near the airport, drive away from the Priority pick up zone. This may mean you drove further than the maximum of 500m. This is permitted.
    2. If you are more than 150kms from the Sydney City GPO, skip the steps and follow from step 5.
  3. Find a safe and legally acceptable place to park the car.
    1. If your in the city, and cannot find a safe place to park, you can drive around the city roads, but preferred you find a safe location. Remember that No Parking and No Standing zones legally allows to you temporarily stop to pickup or drop off.
  4. Remain online while the @event.managers allocate new jobs to you in the area. If you want you can turn off the engine, not necessary or required.
  5. After 10 minutes of waiting for job allocation, if you do not receive a job allocation within the 10 minutes proceed to step 5. Do not stay waiting for longer than 10 minutes, but not less than 10 minutes.
  6. Drive to the next core area of the allocated timezone as written on the Core Area Policy.

If this was a VIP job, refer to procedure on sending job completion details to event managers at the office.

Refer to core areas below or search for them on the Policy Server:

  1. 05 Core Areas Monday to Wednesday
  2. 06 Core Areas Thursday
  3. 07 Core Areas Friday
  4. 08 Core Areas Saturday
  5. 09 Core Areas Sunday

2019-10-11 00:01
Greg Paff

How to do a specific text string search in server files

To search for a specific text string in the Server Development Software Code Files, use the following

You'd need to use the grep command recursively in terminal, the format would be:
grep -r pattern /directory/to/search
For example, if the pattern you're looking for was the word "bubble" in this directory, the exact command would be:
grep -r bubble /home/iconic/public_html/Iconic_Bookings/livechat

12:20:31 PM

If the string is using special characters or contains more than one word, please use quotation marks

12:21:05 PM
Me

That is helpful, however, where do I do this?

12:21:15 PM
Amy Myers

You need to be using terminal in WHM, cPanel or be otherwise connected to the server using the command line.

12:21:52 PM
Me

Can you please give me some more direction. Where in WHM or cPanel would I use this. I don't understand Command Line.

Amy Myers

In WHM, it's in Home »Server Configuration »Terminal, while in cPanel, the Terminal icon can be found in the "Advanced" section

 

2020-04-27 01:20
Administrator Iconic System

How to Update product event date minimum maximum and total quantity numbers in ERM Datase

To make an overall quick update on the ERM Database to products minimum, maximum and total number allow per day use the following SQL QUERY.

UPDATE producteventdate
      SET mintickets= "2"
      WHERE  productid=49 and date > "2019-12-31";

2019-12-11 06:31
Administrator Iconic System

Packing Lists and Stock Control Inventory for Stage 1 and Stage 2 Shows

The packing lists and stock control inventory for Stage 1 and Stage 2 Shows including any related or associated documents and its content is copyright of the respective productions® and its Managing Partner Iconic Productions and Iconic Performances Pty Limited - © Iconic Performances Pty Limited ("Company" 2001- (the current date as of today as displayed on the server). All rights reserved.

All packings lists and documents attached herein and the content of all the documents is intended for sole use of approved workers of the Company. The content, including attachments, is confidential written information/documetation/communication between the Company and you (the "recipient"). If you are not the intended recipient, any use, interference with, disclosure or copying of the document, its content, including attachments, is unauthorised and expressly prohibited. If you have accessed this area/category/server/folder in error please contact the your SUPERVISOR or the COMPANY's Support Department immediately and remove, destroy and delete the document, content and any attachments from your system. No other person is allowed to use, review, alter, transmit, disclose, distribute, print or copy the documents, content and any attachments without appropriate authorisation.

Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with the COMPANY's express written permission, distribute or commercially exploit the content. Nor may you transmit it, edit it, copy or store it in any other method, means or other form of electronic or paper based system.

The attached documents and its content is also protected by a non-disclosure clause in which you (the recipient), acknowledge and represent that any information / ideas / discoveries / inventions / processes and the like, contained in this document or discussed, become privy to in the course of receiving this document and its content shall be maintained in the strictest confidence; and you (the recipient) do not divulge / release / disclose / or otherwise allow the information to be made known to any other party / person / company who otherwise are not eligible to partake of such information, without the express written permission of the partners of Iconic Performances Pty Limited. You (the recipient) accepts / acknowledge that you are liable for the protection of any information defined in this clause.

The packing lists and stock inventory are held directly on the server and require continued internet access to view and enter data. Only approved workers who have approved access permissions are allowed to view the packing lists and stock inventory control. If you do not have access or permission and require it to complete your job duties, speak with your department supervisor first or a member of senior management.

THINGS YOU NEED TO KNOW ABOUT HOW TO USE THE PACKING LISTS AND STOCK INVENTORY CONTROL:

  1. You will be required to be trained on the use of the online packing lists before use by your supervisor.
  2. YOU MUST ALWAYS on the start of a tour, enter every item and quantity of all items before commencing the years tour.
  3. Using the packings lists and what you need to do.
    1. When you first start using the lists, ensure that your very first entry is located at Column D and the very top row, either row 9 or 10 depending on the list you are using.
    2. Always Enter the date at top in Row 4 labelled "Date Loaded/Unloaded". The date format should be in the Australian format of day/month/year
    3. Enter the action you are taking, that is "Loading or Unloading"
    4. Enter the name (i.e. your name) of the person who is entering the stock control.
      • Please note, that in the production packing lists, you are required to also enter the event the production equipment was used for. Eg: Colonial Show, Anzac Story, Gold Rush, CSI and so on.
    5. Commence enter the stock control of each prop or equipment item.
  4. Every cell must have a quantity entered at the time of unloading or loading or a code. Empty cells will cause problems and this is not accepted. All cells must be stock controlled.
  5. When using the lists, you are required to enter the quantity you have loaded or unloaded at the end of each venue or a specific code. Here are the codes you are allowed to use.
    1. Did not take/load = DNT
    2. Did not unload = DNUL
    3. Did not use = DNU
    4. Damaged = DMG
    5. Lost = LST
  6. Do not enter any other text into the cells. If you want to make a comment about a stock item, or prop, or equipment, use the Comment function.
    1. Click on the cell associated with the the stock item, prop or equipment.
    2. Press the Comment button on the top right corner
    3. Enter your comment.
  7. You do not have to press SAVE at any time. Every time you enter something, it will automatically save on the server and create a system log and history for auditing purposes.
  8. The Packing lists and Stock control is not how your report damaged or lost or low stock goods, you only stock control here on the packing lists with a number, code or comment. If you have damaged, lost or low stock, props or equipment you need to use the form found on the FAQ POLICY of Broken, damaged, lost or Stock Low, prop, equipment, wardrobe
  9. The packing list and stock control for all Staging, Technical, Audio and Visual Equipment is now separate to the Events and Shows. Please ensure that the Production Equipment Packing List is also completed at each unload or load as well as the event/show packing lists.

Packing List for:

Select the Event/Show you require the packing list for and click on the related link for its Packing List and Stock Control Inventory. You will be required to log in before use.


Event Stage

Packing List and Stock Control Inventory for
Name of Event or Show (click on name for access)

Related Notes if applicable

All Stage 1 and 2 Production, Stage, Technical, Audio & Visual Equipment  
1 Colonial Show and Colonial Experience      
1 Gold Show      
2 Expedition to Colonial Australia      
1 Colonial Tales      
1 Strike Me Lucky      
1 Colonial Classroom      
1 & 2 Boombastic Science Holiday or Primary School Show      
2 ANZAC Show      
2 Valley of Ancient World      
1 & 2 CSI      
2 Minibeast Educational Sessions      
1 & 2 Captain Flash and the Fantastic Flying Machine      
1 & 2 Mud Fun - Youth Leadership      
2 Remembrance Day Live! For Primary Schools and High Schools      
1 Federation of Australia - A live Interactive Adventure of Australias Federation and Constitution.      
1 Colonial Convicts      
       

end of faq policy


Questions Asked and Answered:

  1. David Phillip | 23-Mar-2020 11:48 | 
    As actors Captain I am very confused and need clarification. I cannot see the difference then between Green i.e. "Green means you have the exact quantity as you are meant to have in your possession after the item has been used and has been re-counted" and Grey i.e. "Grey means that from the last count the quantity has not changed since the last correct count (being green or yellow or red)" Yellow and Red are not correct, yes? Is it possible to request an example of when an item may appear "Grey?" I already know that whenever I input "DNU" or "DNUL" it always appears as grey.
    1. Answered by @beau.sherman | 24-Mar-2020 17:25 |
      1. Gray appears when a physical count has not occurred or been recorded.  Green is displayed when the recorded count is equal to the actual stock set quantity.  If the set Quantity is 10 and the recorded count entered by the user is 10 the cell will be display as GREEN. This means you have the right stock for the set quantity for that specific item.  Yellowish to Orange is displayed when the recorded count is not equal to the actual stock set quantity.  In the same example if the set quantity is 10 and the recorded count entered is 8 or 9 by the user the cell will display yellow.  This yellow means you have less than the actual stock quantity for the set quantity for the specific item.  If the item is not something that is consumed and thrown out, this is an cautionary issue for the reason that the quantity the user has recorded is not the exact to the set quantity. It could mean the item is lost, damaged or stolen.  Orange to Red is displayed when the recorded count is way below the actual stock set quantity.  This is a major alert to warning that the item needs to be reordered if it is a consumed item or that the item/s have been lost, damaged or stolen.  Items not consumed, hard physical items should not ever be red.  Grey is everything the other colours are not.  Grey is only a neutral background colour that means there was no recorded count by the user and is only for display purposes to see when an item has been physically counted (the colours) and when an item has not had a physical count by the user.  It is only for visible display.


  2. David Phillip | 10-Mar-2020 09:53 |
    I receive notice that a damaged item for Colonial Show has been repaired and is ready for collection. I collect item and place it back in van in respective storage case. No other Inventory activity takes place on this day. Do i need to record this on inventory sheets and if so what code do I use to record details and do i have to do a full stock control record for all items on list?
    1. Answered by Debbie O'Sullivan | 19 March 2020 23:31|
      1. Reception staff are required to display the update for the item on the inventory packing lists.  If this is not done, you would update the list for the one item before you do a show.  If you do not do it and reception has not done it then on the next full count when doing the inventory packing lists, you are to do a full count of the item and alter the quantity and update it by entering the correct quantity you now have.  You can also make a comment to.  There is a backup to this to avoid missing out and that is ProjeQtor activity that logs when things are done and completed.

  3. David Phillip | 19-Mar-2020 11:47 |
    I am reading the reply from my Supervisor Ms. Debbie O'Sullivan to my previous question: Answered by Debbie O'Sullivan | 12 March 2020 06:16 | "There is no definition or meaning of the grey colour. I asked @beau.sherman why he used grey and he told me that grey is a neutral colour and it was used because there was no exact change to the quantity" This is very confusing. My understanding is that the Green is the colour that should always appear when the Qty does not change? I know that whenever I use the code "DNU" or "DNUL" grey appears? Await reply.
    1. Answered by Beau Sherman | 20 March 2020 08:21 |
      1. Green does not mean the quantity does not change.  Green means you have the exact quantity as you are meant to have in  your possession after the item has been used and has been re-counted.  Grey means that from the last count the quantity has not changed since the last correct count (being green or yellow or red).

  4. David Phillip | 10-Mar-2020 10:46 |
    What is the definition of the "Grey" colour coding?
    1. Answered by Debbie O'Sullivan | 12 March 2020 06:16 |
      1. There is no definition or meaning of the grey colour.  I asked @beau.sherman why he used grey and he told me that grey is a neutral colour and it was used because there was no exact change to the quantity.

  5. David Phillip | 04-Mar-2020 10:04 |
    Question: An item as a set Qty of 2. However at any given show only 1 of these will be used, meaning other is either "DNU" or "DNUL" how do I record this in a single cell?
    1. Answered by Debbie O'Sullivan | 05 March 2020 04:06
      1. You have to count that you have all two each time. Stock Control does not work on if you use 1 of 2 of some of an item.  If you only use a portion of it you have to count that all items are still with you and put the total that you are meant to have in stock.  In this case if the quantity is 2 and you only use 1, each time you have to count that you have both and enter the number 2.  The DNU and DNUL are only when the actual item is not used at all.

  6. David Phillip | 02-Mar-2020 12:18 |
    What does the term/definition of "Stock Control" Where can I find the definitions and explanation of the colour codings used on the inventory spreadsheets?
    1. Answered by Debbie O'Sullivan | 04 March 2020 21:38
      1. Stock control means "the process of making sure that the right amount of items/equipment/parts amount of materials is available to use from what is already been purchased or the company has." There is another definition I found on the internet and it means "In a company or shop, stock control is the system of making certain that new supplies are ordered when low; that goods have not been stolen or lost; and that the items already recorded for is returned similar to a library ensuring what books have gone out, are returned exactly as they were taken.".
      2. The definitions of the code are found at the bottom of all packing lists on the inventory spreadsheets. There is no explanation of the colour codings when the FAQ was made. I spoke to @beau.sherman and he said he coded it to mean this.
        1. DNT = means that you do not have the item and never took it with you from storage (the main company storage location). This means that the SET quantity has not changed and the item is at storage. It has a grey background and black letters to mean it is greyed out and at storage.
        2. DNUL = means that you have the item with you in the vehicle but you did not unload it from the vehicle when doing a show. It means you do not have to do a check for a count as the last quantity that was entered is the quantity you have. It has a grey background with bold white letters to mean the last number is the correct count, but the white means at somepoint the number can change and needs to be counted when next used from the vehicle.
        3. DNU = means that you took it out of the vehicle, but did not use it in the show. You still need to check that you have the item at bump in and bump out, but you do not need to write the quantity as the last quantity entered for that item on the row is the correct number. It is important that when use you DNU, that you have checked that the item is still present. No count is required. It has a grey background with yellow lettering to mean that the last number was the correct quantity, but yellow meaning it has to be checked that it is in the right location.
        4. DMG = means the item is damaged. The damage item form has to be completed immediately. It has a dark red background with yellow letters for easy look to identify where items are damaged. A comment is to be made on the dmg of what item was damaged and the quantity left of that item, if there are other items not damaged.
        5. LST = means the item is lost. The lost form has to be completed immediately. It has a brown background with light blue letters. The colours do not mean anything except for easy to spot when checking.
        6. Green to yellow to Red colours when adding the quantity. When adding the numbers (quantity) the green means that you have the exact (correct) quantity of the stock control and nothing is lost, missing, stolen, damaged.
          1. All quantities is meant to be GREEN to say that you have the right stock. All stock is meant to be correctly counted and numbers are not to be guessed.
          2. If the colours change to a ORANGISH or YELLOWISH it means that the number you have entered is showing that it is not correct with the stock control. Either you have less than what you last entered and this is not good because the stock control means the items are lost, stolen, damaged or missing. It has to be checked.
          3. If the colour changes to RED , or SHADES OF RED this is not good. It means you have not the right stock, items are lost or missing or you need to order new items if they are used and thrown out like soap or tape. You do not want to see red or shades of red when entering quantity.

  7. David Phillip | 18-Feb-2020 12:16 |
    Question: What do I do if I am at venue and do not have internet access?
    1. Answered by Debbie O'Sullivan | 18-Feb-2020 03:35
      1. David this is a good question. I did some checking and research. All liveable towns in Australia have internet access when in your the town. And with your shows being the school shows in Australia there is legislation that all educational institutions are required to have internet access. This means that when you are at the schools doing the shows there is always internet access. If your internet is slow you can ask the school for visitor wifi access. I spoke to Amanda to about the quantity forms and she said all forms are received from all places where they are being performed in a school. The answer is solved. No place you do the shows won't have internet access.

2020-03-24 07:35
Event Management Supervisor

Flash Language of Colonial Times and Common Modern Language not used during British Colonial period of Australia 1787 to 1815

Convict Flash Language and Convicts of the early colony had their own ‘flash’ language, made up of slang words developed by criminals in London.

Modern everyday words that did not exist during British Colonial times of Australia from 1787-1815.

  1. Okay or ok (mid 19th century (originally US): probably an abbreviation of orl korrect, humorous form of all correct).
  2. Alright (was first seen in print in 1884.  The Word All Right first recorded around 1820.
  3. Tell me (first seen in 1860).  Replace with Please make it be known to me.
  4. Isn't it (use in Early Middle English, however the more common use of this during the period was Fore it is not so.

Did You Know

To show the fore and middle fingers of the right hand pointing upwards. During the Battle of Agincourt, where 6,000 English soldiers against 25,000 strong French army comprising mainly of the French nobility, the French General Busego ordered that the fore and middle fingers of the right hand of any Englishman captured was to be cut off. This would prevent them at a future time using an arrow from a bow to kill another French soldier. It is reported that as the English soldiers escaped they would turn to the French and stick their fore and middle fingers of the right hand in the air as sign of defiance and to show the French that they have lived to draw and fire another arrow.  There is still literature that tries to eliminate this was ture.

To freeze the balls off a brass monkey. The triangular brass construction on the decks of the man-of-war ships on which the cannon balls sat was called a Monkey. The cannon balls were stacked in a pyramid shape and were made of steel. In the heat of the day both steel and brass expand and in the cool of the night contract. The brass contracts at a faster rate than the steel causing the cannon balls to lose their footings and fall rolling all over the decks. Hence the saying it is cold enough to freeze the balls of a brass monkey.

The Rule of Thumb. A husband was permitted to beat his wife with a stick as a punishment so long as the stick was no thicker than the husband’s thumb. This was considered to be the law of the land and the husband would not be considered to be brutal.

Letting the cat out of the bag. One of the common forms of punishment was to be sentenced to so many lashes with the Cat-o’-Nine Tails commonly referred to as the CAT. The Cat was kept in a hessian bag and prior to the punishment being administered the flogger would remove the Cat from the bag. This is where the saying letting the cat out of the bag.

Not enough room to swing a cat. Because of the technique used in using the Cat-O-Nine tails is so far that the flagellator standing in front of the triangle and to one side would using his flogging arm would take the tails back and swing it over his head and down the across the convict’s back. Room was needed for this method.

Eves dropping. Colonial buildings did not have overhanging eves, so if you were standing next to a building you were said to be eves dropping.

Broadcasting. When the early colonists were sowing seeds they would walk along with bag full of seed and using the arm they would cast a hand full of seeds to arm’s length and continued to repeat the process. This was called broadcasting. 

How the kangaroo got its name. The Kangaroo - type of representation of unique Botany Bay wildlife. Australian native animals became the subject of scientific study and much public fascination in England. The Dutch merchant Pelsaert reported the dama wallaby in 1629 as cats, creatures of miraculous form, as big as a hare. In 1688William Dampier described the banded hare wallaby of Dirk Hartog Island as sort of a raccoon. The name kangaroo was recorded by Sir Joseph Banks at Endeavour River in Northern Queensland. How the kangaroo got its name is shrouded in mystery, but there are three possible explanations –

  1. Captain Cook's men asked Queensland Aborigines what the strange creatures were and they answered Kangaroo which meant what are you saying?
  2. The Aborigines were trying to repeat the words can you tell me what the animal is? The words can you became kangaroo.
  3. When asked what the animal the aborigines answered Kangaroo meaning I don't know.

The truth is we don’t really know now certain and probably never will.. Banks also correctly identified the manual as belonging to the possum family - the largest members of the family Macropodidae Herbivorous marsupials of the Australian region, with powerful hind legs developed for leaping, a sturdy tail serving as support and balance, a small short forehead. There were many different species in habiting the entire continent.

Where did Australia come from. Australia. The word Australia applied to a large, hypothetical land-mass in the southern hemisphere crept into use from about 1600 onwards. It originates, of course, from the Latin word for south, or the south. In the eighteenth century, however, the continent of Australia, as it became increasingly known to Europeans, was commonly referred to as New Holland or Terra Australis, the `Southern Land'. The first reference to Australia, meaning the continent of Australia, in a printed book appeared in Sir George Shaw's Zoology of New Holland in 1794. By 1814 Matthew Flinders was writing that in his opinion the word Australia was "more agreeable to the ear" than the term Terra Australis, though the word was not yet in use, although the word appeared on his charts. The first official use of the word Australia appears to have been in the journal of Governor Lachlan Macquarie for 30th September 1816. From this time Australia rapidly replaced New Holland as the accepted name, though until Federation in 1901. There was a view often ststed that the word did not include Tasmania.

Botany Bay. When Governor Arthur Phillip sailed for New Holland with the First Fleet in 1787, he expected to establish the convict settlement at Botany Bay, south of Sydney. Captain James Cook had found Botany Bay in 1770 and surveyed it, and it was recommended for settlement by Sir Joseph Banks, who had been with Cook. At the time of the arrival of the First Fleet in Botany Bay in 1788 the existence of Port Jackson was not known to the Europeans, but Phillip soon located it and, as every schoolchild knows, landed his expedition at Sydney Cove. Port Jackson was a harbor greatly superior to Botany Bay.  Botany Bay, however, remained the general term in use by outsiders for the settlement for many years, even being extended generally to cover all subsequent European settlements in Australia. It was still being used as a misnomer filly years and more after 1788, and gave rise to many expressions such as Botany Bay Swell and (of the emancipist Samuel Terry) Botany Bay Rothschild. In England it even acquired metaphorical meaning, remote fields on English firms being named "Botany Bay".  Although what is called a catachresis (which means an incorrect use of words) Botany Bay is still sometimes used lightly or jocularly to refer to the European settlement of Australia in the early days, and there is no objection to this.

The Cat-o’-nine Tails. Commonly referred to as The Lash or The Cat. The lash was the primary form of punishment for the first fifty years of transportation – it was, above all, quick and cheap. In the barracks and the road gangs, visitors were often shocked to see that so many men had been flogged. He cat frequently left welts on the skin. Most convicts bore it with fortitude though now and then one or more of the youthful ones cried out. The older men usually submitted with sullen silence, occasionally even with apparent indifference.

Expressions soon developed relating to floggings to convicts

  • a red shirt - for a back scared by the lash
  • Botany Bay Dozen - 25 lashes
  • a bob – 50 lashes
  • a bull – 75 lashes
  • a canary – 100 lashes
  • the domino – the last lash in a flogging
  • three sisters – flogging triangle

'Flash' language’

Convicts of the early colony had their own ‘flash’ language, made up of slang words developed by criminals in London.  Outsiders couldn’t understand the language, so convicts were able to undermine the authorities with their words.  As many of the convicts had spent a considerable time in goal before being transported, they would have arrived in the colony proficient in the use of prison cant. This became the Flash Language of the convicts.  Words and expressions that were common at the time are:

  • a flash-bag or a swish:  a shirt
  • a hog: one shilling
  • two hogs: two shillings 
  • bang up:   well dressed or well equipped
  • duds:    female clothing
  • slops:   clothing   
  • a sock:  a pocket
  • a chum:a likeable person, a friend
  • to split: to betray somebody
  • a mill:  a fight  
  • to mill a person: to fight someone and beat him
  • a milling cove:   a pugilist
  • a lark:   fun or sport of any kind
  • knocking up a lark: planning fun or sport:
  • legspins or gams:
  • queer gams: legs of a peculiar shape
  • queer lamps: sore or weak eyes  
  • mitts:  gloves
  • a stake: any booty obtained by robbery or gambling  
  • his nabs:  himself  
  • a lushy cove: a drunken person
  • a lush: a drunk
  • to wack the blunt:   to share the money
  • to wack the grub:    to share the food
  • to grub well:to eat well
  • a galloot or swaddy:a soldier
  • a nib: a gentleman
  • traps: constables of any description
  • to beef:  a constable of any description
  • to bounce: to bully or threaten
  • to crab someone: to put someone in a bad mood
  • to try it on:  to attempt a doubtful activity
  • a buffer: a dog
  • a jigger: a low window
  • sticks: household furniture  
  • a dollop: a large quantity of anything'
  • to fox someone:  to trick
  • a cockatooa convict lookout
  • a bolter a runaway convict

To this was added convict slang; for example, soon after the First Fleet dropped anchor in Sydney Cove, the settlement became known as The Camp, Norfolk Island as Ocean Hell. Aborigines as Crows, and the Goal as Logs, it being of log construction.  Convict slang for various characters in the Colony:

  • Clishmaclaver: Noises made by people that are loud and sound important, but are virtually meaningless.
  • Jackanapes: Fool, clown, self-important clot.
  • Misbegotten: Ill-conceived, stupid, illegitimate.
  • Miscreant: Criminal, disobedient, a breaker of rules.
  • Rapscallion: Rascal, scamp, wild in behavior.
  •  

Derogatory terms that were used in the Colony:

  • Nodcock 
  • Niddy-hoddy 
  • Tom's fool
  • Old Lag
  • Addle-brained
  • Graloot
  • Lobster back
  • Scum

Convict James Hardy Vaux documented these words in 1812 in his A vocabulary of the Flash Language, published in 1819. The following is a selection of words from Vaux’s dictionary, and other words in use in the early colony, that relate to the lives of the 50 Hyde Park Barracks convicts in the ‘Lags & Swells’.

  • bad = a convict who cooperates with police and officials
  • bellowser = a man transported for the term of his natural life
  • bit-faker = a coiner, maker of counterfeit money
  • bolter = one who runs away or leaves a place suddenly
  • boned = taken into custody
  • breech'd = flush with money, ‘in town’
  • brisket-beater = a Roman Catholic
  • bug = nickname given to Englishmen by the Irish
  • bush'd = poor, without money
  • buz cove = a pickpocket
  • buz coves = a female pickpocket
  • charley = a watchman
  • cly-faker = a pickpocket
  • cockatoo = a convict who served a sentence on Cockatoo Island
  • cracksman = a house-breaker
  • crap'd = hanged
  • croppy = a convict (originally an Irish convict)
  • darbie'd = fettered (wearing chains or irons)
  • done = convicted
  • file = a person who has had a long course of experience in the arts of fraud
  • floor'd = so drunk as to be incapable of standing
  • fly = vigilant, cunning, not easily duped
  • galloot = a soldier
  • grab'd = taken, apprehended
  • horney = a constable
  • in town = flush with money, ‘breech’d’
  • kid = a child, but particularly a boy who begins thieving at an early age
  • kinchen = a young lad
  • knuckler = a pickpocket
  • lifer = someone transported with a life sentence
  • lag = a convict under sentence of transportation
  • lagger = a sailor
  • lushy cove = a drunken man
  • lushy = drunk, intoxicated
  • mollisher = a woman
  • nibb'd = taken into custody
  • nibbler = a pilferer or petty thief
  • pall = a partner, companion, associate or accomplice
  • pebble = a convict whose behaviour is incorrigible
  • prig = a thief
  • pulled up = taken into custody, in confinement
  • queer gam'd = bandy legged, or having otherwise deformed legs
  • queer = bad, counterfeit, false, unwell in health
  • qock'd = forgetful, absent in mind
  • rump'd = flogged or scourged
  • sevener = a convict sentenced to a term of seven years’ transportation
  • scamp = a highwayman, man who commits robbery on the highway
  • scrag'd = hanged
  • scurf'd = taken into custody
  • shook = synonymous with ‘rock’d’
  • slang'd = fettered (wearing chains or irons)
  • sneaksman = a man or boy who ‘goes upon the sneak’ (robs houses or shops)
  • sharp = a gambler, cheat or swindler
  • swell = a gentleman or any well-dressed person
  • swish'd = married
  • swoddy = a soldier
  • tobyman = a highwayman
  • toddler = an infirm elderly person
  • top'd = hanged
  • ticketer = man or woman holding a ticket of leave
  • up in the stirrups = a man who is ‘in Swell Street’, that is, having plenty of money
  • vardo-gill = wagoner

Greeting of the Convict Flash Language

  • Isn’t it a grand day
  • How do ‘ee do?
  • Good day to you!
  • Good morning good sir/mistress
  • May the saints be praised, ‘tis y’self!
  • Hullo, how be you?
  • Welcome to the colony   
  • Top O’ mornin’ to yer!
  • Is’nt it a cruel day?

Farewells

  • Fare thee well
  • God Speed
  • Haste thee back
  • Fare well t’yer
  • God bless and keep you

General Terms

  • Sir
  • ma’am
  • miss
  • lass
  • master
  • lad young ’um
  • zur
  • mum
  • missy
  • lassie
  • esquire
  • laddie
  • bogtrotter
  • guv
  • mistress
  • maid
  • girlie
  • young man
  • m‘boy
  • pup

Questions and their Answer

  • Good morning Ar reckon ‘tis!
  • That’s the truth1
  • There’s many who’d say so!
  • Aye, that be so
  • Aye; and how be you this fine/wet day
  • How are you?  I be well thank ye
  • I be feeling poorly t’day
  • Fine; and y’self
  • Where are you from?   ‘tis from Ireland I am
    • I be Scottish
    • I be from Devon
    • The old country
    • Country Cork
    • The old dart
  • Where do you live?
    • In the barracks
    • I be rom the Green Hill (Windsor)
    •   I’m visiting from Parramatta
    • Government Farm at Castle Hill

2012-03-12 12:13
John Frankel

Social Media Advertising and Marketing

Iconic Productions in Australia has not used Social Media Platforms to promote their stage 1, 2 and 3 events. Over the years business research has shown that increase business sales are productive with active Social Media PR advertisement.

From the beginning of 2020 Iconic Productions will commence the use of advertising on Social Media Platforms to promote stage 1, 2 and 3 events and also to keep a diary log of events similar to a yearbook.

This policy requires all Workers to use the Social Media Advertising Form and take pictures of the travels, tours, events and interesting things that our customers, users and potential new clients and associates may enjoy whilst the worker is working at an event or while travelling or being on tour. To do this the following requirements need to be in place to ensure efficiency of the photos taken and the quality and use of the photos.

  1. The stage department supervisor can elect any worker (who is on the event or tour) to take use the form and take the photos.
  2. It is recommended that the selected worker changes on a daily basis or an per quarter day to increase the feel of the photos and dynamic impressions. What this means is that if the same person takes the photo every day at every event, their creative ability might always be the same or their creative juices might be limited. By changing who is taking the photos and when, the impressions of the tour become more marketable.
  3. The stage department supervisor can also elect themselves to take photos.
  4. The photos must follow all appropriate laws in that:
    1. No nudity or pornography is taken.
    2. No compromising positions.
    3. No violence or intended violence is taken.
    4. No attempt to defame or derogatory photos be taken of any person.
    5. No attempt to edit, deface, filter or alter the photo after it is taken. This does not include the marketing team and the graphic designers who may need to edit the photo for marketing persons or blurring out children's face.
  5. In taking the photos consider the following for the best possible marketable photo image (these are only tips as we do not expect you all to be professional photographers):
    1. Under good illumination
    2. Photo taken not too close to the camera
    3. No blurred images. Only clear photos are allowed.
    4. Use the rule of thirds.
      1. This rule helps you take eye-catching pictures by using one of the most effective rules of composition.
      2. If you want to take pictures that have a “wow” factor built in them, the Rule of Thirds is the composition secret you need to take advantage of!
      3. To use the rule of thirds, imagine four lines, two lying horizontally across the image and two vertical creating nine even squares. Some images will look best with the focal point in the center square, but placing the subject off-center at one of the intersecting points of the imaginary lines will often create a more aesthetically composed photograph.
      4. When a photograph is composed using the rule of thirds the eyes will wander the frame. A picture composed using the rule of thirds is usually more pleasing to the eye.
    5. Avoid Camera Shake.
    6. Learn to use the Exposure Triangle
      1. To get your photos looking their best, you need to master the three basics: Aperture, Shutter Speed and ISO.
      2. You also need to understand the relationships between these three controls. When you adjust one of them, you would usually have to consider at least one of the others, to get the desired results.
    7. Create a Sense of Depth
      1. When photographing landscapes, it helps to create a sense of depth, in other words, make the viewer feel like they are there.
      2. Use a wide-angle lens for a panoramic view and a small aperture of f/16 or smaller to keep the foreground and background sharp. Placing an object or person in the foreground helps give a sense of scale and emphasizes how far away the distance is.
    8. Don’t Use Flash Indoors
      1. Flash can look harsh and unnatural especially for indoor portraits. Therefore, there are various ways you can take an image indoors without resorting to flash.
      2. First, push the ISO up – usually ISO 800 to 1600 will make a big difference for the shutter speed you can choose. Use the widest aperture possible – this way more light will reach the sensor, and you will have a nice blurred background.
    9. Choose the Right ISO
      1. The ISO setting determines how sensitive your camera is to light and also how fine the grain of your image.
      2. The ISO we choose depends on the situation – when it’s dark we need to push the ISO up to a higher number, say anything from 400 – 3200 as this will make the camera more sensitive to light, and then we can avoid blurring.
      3. On sunny days we can choose ISO 100 or the Auto setting as we have more light to work with.
    10. Pan to Create Motion
      1. If you want to capture a subject in motion, then use the panning technique. To do this, choose a shutter speed around two steps lower than necessary – so for 1/250, we’d choose 1/60. Keep your camera on the subject with your finger half way down on the shutter to lock the focus and when ready, take the photo, remembering to follow them as they move.
    11. Experiment with Shutter Speed
      1. Don’t be afraid to play with the shutter speed to create some interesting effects.
      2. When taking a night time shot, use a tripod and try shooting with the shutter speed set at 4 seconds. You will see that the movement of the object is captured along with some light trails.
      3. If you choose a faster shutter speed of say 1/250th of a second, the trails will not be as long or bright; instead, you will freeze the action.
      4. Try shooting other compositions with moving objects or backgrounds such as waves on a beach, crowds of people walking, cars commuting, with different shutter speeds to either capture blurred movement or snapshots that freeze everything sharply in time.
  6. In taking the photos the idea is to create a diary of the touring events and marketing the events. To do this photos taken can be of the following, but they don't only have to be from the list. Your creative justice is well-accepted and the marketing team would love to see new ideas of where the photos were taken and of who and how they were taken.
    • Photos of the travel on tour, bushes, national parks the tour has driven through, cane fields, ocean drives.
    • Photos of the stop-overs, meal breaks, the company vehicles parked at the stop-overs.
      • For legal, security and privacy reasons NO PHOTOS, for the purpose of the Social Media Advertising, are to be taken of the accommodation house, hotel or inside the property or the rooms.
    • Photos of setting up the event.
    • Photos of packing down the event.
    • Photos of the event where the performers are on stage performing. This can be done by the crew mostly. We would love to have many photos of different events, times of the events, different scenes be taken. This would be a perfect diary year book that can be created and used.
      • Where a person asks about the reason for taking the photos, especially where children are involved, explain to the person who is asking the question, that the photos are being taken for training purposes and a diary of the troupe's tour. All photos where children faces may be visible will be blurred out, if permission is not received or granted by the relative party.
    • Photos of cast/crew/workers dry rehearsing or being prepared for microphones to be setup.
    • Photos of cast/crew resting (please ask for permission).
    • Photos of cast/crew funny behaviors or actions or eating are always marketable images.
    • Photos of providing autographs or high-fives between the audience and the cast or crew (if allowed).
    • Photos of cast/crew in costume at the venue at different locations, such as, at a large tree at the venue grounds, or in front of a historical statue, or at the front of the venue doors.
    • Photos of the Venue front doors, entrance displaying the venue name.
  7. No less than 3 photos and no more than 5 photos per day should be taken by one person or the allocated person.
  8. It is allowed for multiple workers to take photos of that tour or event.  Nothing stops everyone on tour to take photos and upload them on the form.
  9. Photos must be taken on every day on tour and at every event by the allocated worker.
    1. The exception to this is:
      1. On allocated days off.
  10. Photos must be marketable and relatable to the company, Iconic Productions and Iconic Performances Pty Limited and/or the event or travel or tour.
  11. Workers are allowed to use their smartphone to take the photo and upload it on the form, however, must delete it from their phone after uploading.
  12. All photos taken will be checked to comply with legal laws and will after approval be the exclusive property of the company.
  13. Photograph and Image Release:
    1. The WORKER who took the photo irrevocably, consents, authorises and grants a non-exclusive licence and permission to the COMPANY and the Producers/Directors of the COMPANY, which includes its successors and assign them the right to using the photo being filmed, photographed, recorded, simulcast or broadcast (‘ARTWORK”) from a theatre or other place of entertainment during the course of such entertainment owned, operated or managed by the COMPANY (known herein as EVENTS); the right to create/draft/design/use/edit the ARTWORK into video, video clips, sketches, illustrations, paintings, images, photographs, cgi, vfx, sfx and other related work for the purpose of advertisement, programming, filming and/or TVC, and/or other visual reproductions (“PROMOTIONAL MATERIAL”) which may include other artwork and material; the right to use and to license others (where applicable) to use the ARTWORK and the PROMOTIONAL MATERIAL in all media throughout Australia and the world including for the purposes of recordings, publicity, advertising, sales, and promotion of the EVENTS (“PERMITTED PURPOSE”). 
    2. The COMPANY shall have the exclusive right in owning the photo and its Use for and in connection with the PROMOTIONAL MATERIAL, the soundtrack (including a soundtrack album), trailers, and documentary and/or "making of" productions, and all advertising (including sleeves, jackets and other packaging for soundtrack albums, video cassettes, videodiscs, compact discs, DVDs, written publications and the like), merchandising, commercial tie-ups, publicity, and other means of exploitation of any and all rights pertaining to the EVENTS and PROMOTIONAL MATERIAL and any element thereof.
    3. The WORKER indemnifies the COMPANY from any monetary compensations, reimbursements, and payments for use of the ARTWORK and PROMOTIONAL MATERIAL and acknowledge and agree that they release and waive their right now or hereafter to request or receive royalties, payments, compensation or other financial gain from the COMPANY based on the use of the ARTWORK, the PROMOTIONAL MATERIAL for its PERMITTED PURPOSE.
    4. The WORKER further releases the COMPANY from any infringement or violation of personal and property rights of any sort whatsoever based upon the use of the ARTWORK and the PROMOTIONAL MATERIAL.
    5. The WORKER acknowledges and agrees that the COMPANY will own any and all rights in and to all literary works, dramatic works, artistic works and musical works arising from or in connection with the ARTWORK, the EVENTS, the PROMOTIONAL MATERIAL, including all files, illustrations, drawings, sketches, images, video, video clips, animation, cgi, vfx, sfx, documents and other related work at the completion of all PERMITTED PURPOSES, but not limited to the Copyright therein, and all renewals, extensions or reversions of Copyright now or hereafter provided, and the Producer shall be deemed the author thereof.
    6. The WORKER must provide, using the company form, to the COMPANY all unmodified and original ARTWORK, that they may have taken or asked another person to take of the EVENTS at any time during the course of the agreement.
    7. The WORKER further acknowledges that the COMPANY is not obliged to use the ARTWORK.

To access the Social Media Advertising Form, click here.

 


Questions Asked and Answered:

  1. David Phillip | 21-May-2020 12:31 |
    Fully reread and understood. Question: Why do we not allow photos of Rehearsing?
    1. answered by @ian.roberts on 24-May-2020 15:40
      1. Photos can be taken during rehearsing.  Where do you see you cannot?  At number 6. "Photos of cast/crew/workers dry rehearsing or being prepared for microphones to be setup.".  I found it at number 9 it said Exceptions.  This is incorrect and I removed it.  Taking photos during rehearsals and a good behind the scenes shots.

  2. Shannon Rossiter | 14-Feb-2020 04:47 | 
    One question. Is there any protection to the actor/crew of the images get stolen or used in another matter than intended? For example: used to promote or advertise any forms of other work not related to the company?
    1. Answered by John Khoury (company Solicitor) | 14-Feb-2020 16:50
      1. The images are stored on an encrypted and protected site using the allocated form.  While all measures are taken to secure the site and images, if the images were stolen this would be reported to the police for prosecution of the offender.  Your query as to the advertise any forms of work not related to the company, if the company was to use the images that breached the permitted purpose, the person who misused the images for such other purposes would be prosecuted to the full extent of the law.  The company protects and secures the use of all images.  The company is not responsible for the actions of a worker and this is why the company has security measures in use to ensure that only specific and approved workers with access to the images use secured logins and each view or access is logged.  All workers are protected by the law relating the misuse of their image and face.


  3. David Phillip | 12-Feb-2020 07:58 | 
    I have fully read and understand this FAQ. I have a question and major concern as actors captain and currently supervisor for the level 1 educational shows in Australia and specific to the clause where it states: "Where a person asks about the reason for taking the photos, especially where children are involved, explain to the person who is asking the question, that the photos are being taken for training purposes and a diary of the troupe's tour. All photos where children faces may be visible will be blurred out, if permission is not received or granted by the relative party" As i read the faq and as confirmed by supervisor @Ian Roberts today on slack, is we do not need to get formal permission from the schools prior to taking photos. I am concerned with the ambiguity in this clause where it states "All photos where children faces may be visible will be blurred out, if permission is not received or granted by the relative party" exactly what does that mean if permission is not granted? If a school objects only after finding out about photos being taken especially with children involved I think is very risky to Iconic from a legal and professional standing and in this regard am please seeking clarification as current supervisor on the level 1 educational shows in Australia.
    1. Answered by Steve Baltzois | 12-Feb-2020 18:22
      1. You do not need formal permission to take photos of an event that we own the rights to.  Do not confuse yourself with a complete stranger taking photos of children.  When any of our customers and venues book any of the events we manage and produce our terms and conditions is that we are allowed to take photos of the event for marketing and training purposes.  This is written in the program guide, is in the terms and conditions and also if you read our policy on photos and video it states that the crew or cast can take pictures of the event for the rights of the company.  So the answer to your first concern, of if permission is not received, we do not need to ask or seek permission to take photos of our shows.  If someone questions what we are doing, the response is that we are taking photos for training and to create a diary of the troupe's tour.  That is the purpose.  Where in the photo it shows a child's face, we will have that photo blurred.  It is rare to be questioned or asked by one of the persons at the venue,  however that is all you need to tell them.  The photos are secured and all faces of children are blurred.
      2. The second part of your question of "what does that mean if permission is not granted".  If we were to find a photo where we want to use it for marketing and the picture is picture perfect we would be asking the venue and then the parents of the face of the person in it, if we can use.  If they said to us NO, meaning permission not granted than we would blur the photo of the person's face from all images of the marketing.  It has nothing to do with taking the photo.  It has more to do if the photo was used for more extensive marketing.  A person can deny the use of their image or face, but they cannot deny anyone from taking a photo.
      3. This policy has been drafted and past through legals to ensure we are complying with all legal issues.  It is not at all risky from a legal or professional standing point to take a photo at event for company purposes.
      4. I think you need to read up on the company policy and the terms and conditions of video and photography for events to help you with your concerns.

2020-05-25 00:43
Ian Roberts

001 Current Script for Road to Federation (Federation of Australia)

The attached scripts/documents and its content is copyright of the respective productions® and its Managing Partner Iconic Productions and Iconic Performances Pty Limited - © Iconic Performances Pty Limited ("Company" 2001- (the current date as of today as displayed on the server). All rights reserved.

All documents attached herein and the content of all the documents is intended for sole use of approved workers of the Company. The content, including attachments, is confidential written information/documetation/communication between the Company and you (the "recipient"). If you are not the intended recipient, any use, interference with, disclosure or copying of the document, its content, including attachments, is unauthorised and expressly prohibited. If you have accessed this area/category/server/folder in error please contact the your SUPERVISOR or the COMPANY's Support Department immediately and remove, destroy and delete the document, content and any attachments from your system. No other person is allowed to use, review, alter, transmit, disclose, distribute, print or copy the documents, content and any attachments without appropriate authorisation.

Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with the COMPANY's express written permission, distribute or commercially exploit the content. Nor may you transmit it, edit it, copy or store it in any other method, means or other form of electronic or paper based system.

The attached documents and its content is also protected by a non-disclosure clause in which you (the recipient), acknowledge and represent that any information / ideas / discoveries / inventions / processes and the like, contained in this document or discussed, become privy to in the course of receiving this document and its content shall be maintained in the strictest confidence; and you (the recipient) do not divulge / release / disclose / or otherwise allow the information to be made known to any other party / person / company who otherwise are not eligible to partake of such information, without the express written permission of the partners of Iconic Performances Pty Limited. You (the recipient) accepts / acknowledge that you are liable for the protection of any information defined in this clause.

Current Edition of the Script/Document: Road to Federation

  1. 2020.03.12v2020_03_006-c2_037 Road To Federation (edits done by @johnfrankel on the requests of change from @shannon.rossiter. Changes referenced by *c2 on script)
    1. punction and sentence structure edits in Title page
      1. Pg: iii - 11. Vam Builders
      2. Pg: iii - 13. Vam Mathematics, “Who have are skilled in mathematics” Sentence structure
      3. Sc1 Pg2 - HP “What is another of our six separate British Colonies of Australia.” Should be a question mark.
      4. Sc1 Pg6 - VAM-TAS “What is the problem Sir Henry.” Should be a question mark.
      5. Sc1 Pg7 - HP “…let us bang up the elephant with the Australia public?” should be a full stop.
      6. Sc1 Pg9 - EB “Isn’t that better upon bacon.” Should be a full stop
        1. no it was a question mark and changed.
      7. Sc1 Pg9 - HP “Can you repeat of what you spoke of.” Should be a question mark.
      8. Sc1 Pg15 - HP “From where do I start.” Should be a question mark
      9. Sc1 Pg17 - EB “Conservatorship is …of an incomptent person?” Misspelt “incompetent”, should be a full stop.
      10. Sc1 Pg19 - EB “Prior to todays …of the imperial parliament?” Should be a full stop.
      11. Sc1 Pg19 - EB “Can you please those form to me here.” Should there be a “pass”/“Hand” in there? Should be a question mark.
        1. i corrected the punctuation to be a question mark. The word pass is to modern in response. I did have the forward originally and this was rejected by @ian.roberts. I changed it to have.
      12. Sc3 Pg25 - EB “ What if this happens to the common people.” Should be a question mark.
      13. Sc3 Pg29 - HP “ Whom among you stand for a federation.” Should be a question mark.
      14. Sc3 Pg30 - HP “…is much to do. Edmund?” Double spacing between words.
      15. Sc3 Pg30 - EB “That?” Should be a full stop.
      16. Sc3 Pg30 - EB “Yes that?” Should be a full stop.
      17. Sc3 Pg30 - EB “That is it?” Should be a full stop.
      18. Sc3 Pg31 - EB “Has something changed.” Should be a question mark.
      19. Sc3 Pg32 - HP “…here you have find the best…” there should be a “to” in there.
      20. Sc3 Pg32 - HP “Can you choose the 4 best problem solvers and send them to me.” Should be a question mark.
      21. Sc3 Pg35 - HP “…time planning. If you can…” Double spacing between words.
      22. Sc3 Pg37 - NAR “…for parliament. South Australia…” Double spacing between words
      23. Sc3 Pg37 - NAR “…to vote. Although a great….” Double spacing between words.
      24. Sc3 Pg37 - ML “…to vote are men. Is this not…” Double spacing between words.
      25. Sc4 Pg44 - EB “Not this again?” Should be a full stop
      26. Sc4 Pg44 - EB “…Sir Edmund. When we…” Double spacing between words.
      27. Sc4 Pg44 - EB “…our parentage. I called…” Double spacing between words.
      28. Sc4 Pg44 - EB “…Mr Barton. Later than…” Double spacing between words.
      29. Sc4 Pg47 - SD “…Edmund walk to. As long as…” Double spacing between words
      30. Sc4 Pg47 - SD “…the audience. It should not…” Double spacing between words
    2. spelling errors corrected.
      1. Sc1 Pg1 - “colonly”
      2. Sc1 Pg2 - SD “ VAS-TAS” misspelt “VAM”
      3. Sc1 Pg14 - HP “That is more than 10 year…” Misspelt “years”
      4. Sc1 Pg16 - HP “…is goo for us all.” Misspelt “good”
      5. Sc3 Pg28 - HP “…and a half millions…” and “…three and four millions when…” added “s” on the end of both millions.
      6. Sc3 Pg33 - HP “…to the chalkboard on you left and write…” Misspelt “your”
      7. Sc3 Pg33 - HP “…to the same chalkboard on you left and write…” Misspelt “your”
      8. Sc3 Pg34 - HP “…to the same chalkboard on you left and write…” Misspelt “your”
      9. Sc3 Pg37 - NAR “…this legalised. Following Mary…” Double spacing between words
      10. Sc3 Pg38 - HP “Here me now Lady Lee!” Should it be “Hear”? (This note has not been circled)
        1. change of the word is made to Hear.
      11. Sc3 Pg43 - HP “…four and send them to his bench.” Misspelt “This”
      12. Sc4 Pg45 - SD “…Henry to stand up and of his knee.” Misspelt “off”
    3. Sc1 Pg2 - EB “ You marm” No punctuation - needs a full stop or comma
      1. this does not require punction as it is joined by the parenthetical action. this means the conversation is still happening
    4. Sc1 Pg5 - HP “Very well New South Wales” it should be Queensland
      1. changed dialog after VAM-QLD speaks.
    5. Sc1 Pg6 - HP “Very well Victoria” it should be Western Australia
      1. changed dialog after VAM-WA speaks
    6. Sc1 Pg20 - EB “ …out and you six can involved in…” there should be a “be” in there.
      1. made the change, but also change the lines to sound more nineteenth century.
    7. Sc3 Pg37 - HP “ Do make reference of my character to that of drunken men.” Should there be a “you” in there? Should be a question mark.
      1. the missing word here was 'not'. change made. and this is a stated sentence, not a question.
    8. Sc3 Pg40 - HP “…drops on the floor falls into someone’s pocket…” should there be a comma or “or” in there?
      1. I added the word 'or'
    9. Sc4 Pg45 - SD “Henry loudly applauds towards Edmund and after a few seconds stands straight and puts his right hand on his heart.” Is this Edmund or Henry putting his hand on his heart?
      1. checking the production notes it is HENRY who places his hand on his heart.
    10. Sc4 Pg48 - SD “…territory (the Australian Capital Territory) and formally…” Why in brackets, is this said as a side?
      1. in scripting during a recorded of the narration the parenthesis is written for the person in the audio room to highlight the words. I do not know what you mean by 'as a side'.


  2. (DEL) 2020.03.05 = v2020_02_005-c1_036 Road To Federation (edits done by @davide.castagnone and approved by @johnfrankel. Changes referenced by *c1 on script)
    1. change sound cue numbers
    2. added tc (timecode) in parenthetical to improve timing sequence
    3. added placeholders for Q8, Q9, Q10 and Q11 and waiting for audio tracks.
    4. added additional sfx's in show.
    5. added parentheticals for Q17 START 50%: SAD MUSIC STORYTELLING to improve timing of the storytelling. This part needs to be vigourously rehearsed to be perfected with the sound track.
    6. made changes to end of show curtains.

  3. (DEL) 2020.02.20 = v2020_02-1stMSTD_032 Road To Federation (2019 Approved Edition)
    1. Show Title name changed to 'Road to Federation'

  4. (DEL) 2017.04.12 = v2017_04-016 Federation of Australia (1st Draft)

2020-03-12 13:07
John Frankel

A customer with the same first and last name has been found on the system when adding a new customer (Add New Customer)

If you receive the following system message when adding a new customer into the ERM system, after pressing the  Add New Customer  or  Add Customer To Company  button.

A customer with the same first and last name has been found on the system.
Scroll down to the results below and confirm/check or select the correct customer.

It means that a customer with that same name is already on the ERM system database.

Here is what you do when this system message comes up.

  1. Scroll down and check the search results to see if this customer is already in our database.  You may find that they are and they are connected to the same customer account.
    1. If this is the case, then press the  OK  button and click on the customer account that is already displayed.
      1. If the customer name is the same but it is a different company, check with the customer if they have worked at that company before.
        1. If the customer says NO, then proceed to point 2. (add new customer) section below.
        2. If the customer says YES and no longer work at that company, then click on the customer account name, the account page will open and change the status to No Longer Working at Company. Press the  SAVE CHANGES  button.  Close the window and return the last page you were on and continue to Add the Customer Name in the Add New Customer page.
        3. If the customer says YES and stills works there, this is acceptable.  Move to point 2. (add new customer) section below.
      2. If the customer name is the same as the search results you are about to add and the customer is with the company as displayed in the search results, click on the customer name in the search results and there is no need to add the customer name again.  Use the current account that is already on the ERM system database.

    2. If the name that you are adding is a generic name such as Dear Sir Madam, or Admin Email or Principal Email, you will find many names that match.  All you need to do here is continue with adding the new generic name and put an extra word.  For example, you can write Dear Sir Madam in the first name field and the last name field enter the first word of the Company Name.
      1. Move to point 2. (add new customer) section below.
  2. Add New Customer

    1. All that needs to be done is to add the customer details, answering most fields especially the mobile and work email.
      1. You do not need to confirm the website, Yr Num or Total Num fields.
    2. Select if the customer is part of the existing company account or whether it is a new Company.
    3. Fill in all the related customer details. Where a * is displayed, this means it is a required field and is required.
      1. The phone number fields are divided into two parts. One is for the Contact (customer's) phone numbers. The Other is specific to the Company phone numbers.
      2. Always try to obtain the mobile number of a customer.  If not press the n/a checkbox.
      3. Always enter an email address.  This is very important and is required to create an account.  An Account should not ever have an empty work email address and you can inform the customer that to create an account we do require the best email address.  If they refuse press the n/a.
        1. If the ERM system informs you that there is another account with the same email address, click on the link and check if that email address belongs to the right customer.  If not seek assistance from @eventmanagers or press n/a and try to obtain the email at a later time when you call the customer.
      4. Mobile phone numbers and email addresses are important data for the company and the accounts.  We always try to get these details.
    4. Check that the correct company name is displayed in the Company section with the Existing Company button selected.

      IMPORTANT: if the company name is not correct.  Click the Cancel button and try again or use Option 2.
      1. If you are adding the customer to a New Company press the  New Company   button and complete the details for the New company.
    5. The Company Address details should be displayed.  Please confirm with customer.  If they are not displayed correctly or the customer provides updated details, please change the address details. 

    6. The Region / Zone field should automatically be displayed. If it does not, or n/a is written in the field click on the button and it will calculate the correct region.

    7. The field box should have details that are specific to the best times to call the customer or Important Customer Notes. This field is only visible to Iconic Staff. It is not a required field.

    8. The field box should have details that are specific to the Company. This field is only visible to Iconic Staff. It is not a required field.

    9. When all details are completed click on the button.

2020-03-12 02:55
Debbie O Sullivan

Program Guide for Federation of Australia Event

The Federation of Australia Live Interactive Event does have a program guide and press kit for customers. The program guide and press/media kit is often sent by the event management team. However if the customer has requested this to be sent early, copy and provide them the following link.

The program guide is not be sent to a customer unless they have a booked event.  It cannot be sent for enquiries or possible purchases.  Only Management, Supervisors, Event Managers, Stage Managers or Actor's Captain are allowed to send the program guide to a customer with a booked event.

The link is from the company's secured folder of the Companys Drop Box Account.

Download Link for the Program Guide for the Federation of Australia is

https://www.dropbox.com/sh/zdjti9xumk650eq/AAB9OQFYumT7e4wL2-vRp7y4a?dl=0

2020-03-17 04:32
Ian Roberts

If we are talking with a customer from unknown customer name account (For eq. Dear Sir/Madam of .... School or Dear Admin). Secretary responds to call and now we have the name of the secretary with us for eq. Nicky but she didn&#39;t provided any concerned coordinator name and asks to send the email to school email address only which is not new and associated with the same account. In this case whether we should continue with the same account after recording secretary name in the History notes or we should make a new account with the name of the Secretary?

Answer: When this happens do the following

  1. Write the name of the secretary in the history notes or in your clear activity details text-box.
  2. Complete and finish off your call and entering the notes for the clear activity.
  3. Proceed with sending an email (if required)
  4. Continue with creating a follow up activity.

A Secretary name does not have to be added as a NEW CUSTOMER to the company as secretary's do not make the actual bookings.

The only time you would be required to ADD A NEW CUSTOMER to the COMPANY for a secretary is if she gives you her email address (the secretary's own work email) or if they make the booking for the company or someone else.

A booking cannot ever be made without a real and verified first name and last name associated with the company.

If a customer gives you an new email address but does not tell you a new name for that new email click here for what to do.

2020-03-18 00:44
Daniel Martin

If a customer I call gives or tells me a new email address but without customer name do I do the Add New Customer to Company Procedure?

When a customer you are calling or speaking to provides you with a new email address to send promotional information or an email to but does not provide you with a name to address the email you are to do the following:

  1. First you should always ask the person you are speaking to for the name you should write on the mail to professionally address that person.  This is always a smart way to obtain the name.  If you then have the name you can proceed to Add New Customer to Company.
  2. If you still are not given a name continue with adding New Customer to Existing Company.
    1. Add the new email address in work email.
    2. And for the Contact Name, write something general or generic. For example:
      1. You can write first name field: New Contact and last name field: the company name.
      2. You can write first name field: Dear Sir Madam and last name field: the company name.
      3. You can write first name field: TBA and last name field: the company name.
        1. TBA means to be announced.
      4. You can write first name field: Info Email and last name field: the company name.
      5. You can write first name field: Secretary Email and last name field: the company name.

2020-03-18 00:28
Daniel Martin

What to do with the customer account who is no longer working there at the company and the secretary asks to send the email to school email address associated with the same account. Should we make new account in the name in the company name but the email address is same as linked with the customer who is not working at the company anymore?

This requires a little more work to do. We cannot remove a person's name from a customer account. This is because that customer who no longer works at the compay many have had a previous booking or arrangement or conversation with Iconic and changing the name would change the details and history notes that are associated with that specific customer.  At no stage are we allowed to change a customer contact name that is linked or associated with an account.

What we do in this situation is the following:

  1. Write up your history note explaining that the person no longer works.
  2. Change the contact customer status to No Longer working at Company.
  3. Press the  Add Customer to Company button 
  4. Follow the steps of how to Add a new customer to an existing company, except
  5. Ask the person you are speaking to for the name you should write on the email to professionally address that person. This is always a smart way to obtain the name.
    1. If no name is given to you then:
      1. write something general or generic for first name and last name. For example:
        1. You can write first name field: New Contact and last name field: the company name.
        2. You can write first name field: Dear Sir Madam and last name field: the company name.
        3. You can write first name field: TBA and last name field: the company name.
          1. TBA means to be announced.
        4. You can write first name field: Info Email and last name field: the company name.
        5. You can write first name field: Secretary Email and last name field: the company name.
  6. Write the put down the name of the new customer account.
  7. Copy and paste the work email address of the previous customer account into the New Account you are making.
  8. Ask for a supervisor code on slack to remove the email address of the contact not working at the company.
  9. Copy and paste the supervisor code to make changes in the existing customer account.
  10. Press Save Changes.
  11. In the New Customer account you are making, make sure you have copied and pasted the email address into the new customer account for the company
  12. Press  Add new Customer  button.

2020-03-18 00:44
Daniel Martin

I have a new customer name with me when i called an Admin account, with this new name i have to add new customer which is not in database but email address is same as that of Admin account and I have to send an email to new customer. Secretary told mean the name of the person I should talk to and asked to send the email to school email address that is linked to Admin account already on database, now admin account is also active but i cant use the same admin email to the new person. What to do here?

If this occurs do the following:

  1. Press the  Add New Customer to Company  .

  2. Fill in the first name and last name and any other details of the new customer name you have including the customer's role/position as coordinator or whatever it was.

  3. In the work email address press the n/a tick box.

  4. Press the  Add Customer  button to add the customer to the account.
  5. In the new customer accout you created, Press  Send Email  button.

  6. Copy and paste the email address of the admin email into the Recipient box of the new customer.

  7. Select the email template you are going to use.

  8. Write what you need to write in the email body - make sure you put a sensible subject heading.

  9. Press  Send Email  button.

  10. Create the follow up activity for and with the new customer account you created.

  11. And on the next call try to ask for the email address of this new person you have created an account for.

2020-03-18 01:22
Daniel Martin

Uber Eat Job Codes to be used by Drivers when doing Uber Eat Deliveries

UBER EATS Communications codes to use in Slack Comms with office staff/contractors/the boss and the events team.

 UPDATED 30 April 2020 14:27 by @steve.baltzois 

  1. As the UberEats job go directly to the chauffeur/driver and not through to our API for allocation if there is a problem there is no way the event manangers would know. Therefore i have added an additional slack code UERP where at the restaurant pick up point if there is an issue after reporting it on the Job APP to Uber you then use it on slack as a code adding the name of the order and the reason of the problem before pressing SEND on slack.
  2. The other update is if you have more than 1 UberEats order on a job you must enter the appropriate UberEats code with the name connected to the order on slack. This is for accounting purposes. For instance if I have two orders and order 2 is for Steve and I am proceeding to the delivery address for Steve Inwould enter UEP Steve on slack.

All vehicles are fitted with an advanced Communication System directly from the Smart Phone called Slack Communications.

The company follows a very stringent trail of documentation and nearly 99% of all related issues needs to be documented and communicated by way of electronic historical trails (paper trails). The following situations and communications should occurs as follows:

In the COMMS code to use, where it says OR, it means you can use one OR the other code. Codes are 2 or 3 letters that create command logs. Remember to enter the comms codes shown below to ensure that you have correclty logged.

You do not need to use CAPS when entering the codes.

Description COMMS code to use Method of communication
COMMUNICATION CODES for all related jobs.    
Uber Eats Job received (each time you receive a job) UE Slack Comms
When you arrive at location of the restaurant (the pickup address) UEA Slack Comms
When you have collected the delivery from the restaurant UEC Slack Comms
When you are proceeding to the delivery address. UEP Slack Comms
When you arrive at the delivery address where the the food item/s is to be delivered UED Slack Comms
UBER EATS Finished / Completed delivery. UEF Slack Comms
Uber Eats City Region Deliveries - Not accepting.
- All Sydney City based deliveries
- Central deliveries
UEX Slack Comms
Uber Eats  customer cancelling Uber Eats Order Delivery UECCD Slack Comms
If there is a problem at the Restaurant, for example the items are not ready.
Use this code with the name of the CCRP of the booking you are waiting for plus the reason of the delay or problem.
... remember to also submit the problem to Uber on the Job App.
UERP {name of CCRP}
+ {explain problem}
Slack Comms
     
THE FOLLOWING COMMUNICATION CODES ARE STANDARD CODES USED- NOT SPECIFICTO UBER EAT JOBS.    
Going on break brk Slack Comms
Need a rest break rb Slack Comms
Need a toilet break tb Slack Comms
Need a stretch break sb Slack Comms
Returning from break or rest or toilet or stretch break rfb Slack Comms
Going to fill up car with fuel fs Slack Comms
Finished filling up the car with fuel and proceeding again fse Slack Comms
Going Offline - for any reason (need to explain reason) ofl Slack Comms
Going back Online, after going Offline onl Slack Comms
Getting out of car / leaving car (for reason that is not job related) lc Slack Comms
Returning to car from getting out or leaving it crt Slack Comms
Delay in going back online (explain why) dll Slack Comms
Need Car Wash / Getting Car Wash cw Slack Comms
Car Wash Finished and proceeding cwe Slack Comms
Customer has International Number to call and confirm int Slack Comms
Unsure of destination address or location dtu Slack Comms
Still Waiting for customer at 30 mins mark w30 Slack Comms or Call Steve B
Empty and waited proceeding to next core area.
To be used when you have stopped and waited in core area for 30 minutes
ewp Slack Comms
Cannot find customer cnf Slack Comms
Issue with Credit Card   Slack Comms to Accounts Dept or Accounts Staff
Customer unhappy   Call Steve B
Did not “Slide to Accept Job” for charges to apply to customer
Needs to be done immediately after finding out.
UEDNS Slack Comms
System Network Area   Slack to Support Team
Mobile Phone Drop Outs / No Charge   Steve B
Passwords / Phone Passcode / System Code   Refer to policy on passwords.
Waiting to long for reply from Events Team   Contact channel supervisor, then office number.
Unsure of how to use Comms System / Comm System not working   Call Steve B first.

 

Nearly 95% of all related calls should be made to the owner Steve B either at the office or his cell/mobile number. Steve B will be able to answer all and most situations and should be notified of most issues, except for the following communications items as listed herein ... Do keep in mind, that if unsure the owner is the first point of call.

The #Chauffeur-Event-Jobs channel has 1 @eventmanager rostered every 8 hours to monitor the channel and allocate jobs to drivers. The @eventmanager rostered is responsible for all Drivers across the Company’s offices and countries. This means that communication to the @eventmanager needs to be done in an orderly manner to ensure that communication between drivers and the rostered event manager is quick and efficient. When communicating on the #Chauffeur-Event-Jobs channel all drivers need to minimize the amount of the time writing on SLACK and how they communicate with the @eventmanagers.

  1. All codes must be entered instantly and immediately without delay. This is to ensure that the rostered staff are able to match jobs to charges and tracking for the safety and security of all Iconic Drivers .

  2. All codes must be entered accurately to ensure the system records all jobs and tracking accurately.

  3. All codes must be entered without the use of the @ tag system. AT NO POINT IS A CODE to be used with the @ tag. The exception to this is when a driver used the break codes or the offline or online codes.

  4. When a driver needs to talk or communicate with the rostered event manager, or supervsior or provide additional information regarding a job, issue, or matter and needs to talk on the #Chauffeur-Event-Jobs channel the driver is to only use @eventmanagers for all communication, conversations, replies. This allows the rostered event manager to reply to all communcations coming in from all drivers on all the lines, but also ensures that if the rostered event manager is busy or unable to reply in due time, that a supervisor, @steve.baltzois or another event manager can be alerted to reply to the driver in a reasonable amount of time.

  5. While at times on the #Chauffeur-Event-Jobs channel the name of the rostered event manager will display to allow you to know who is talking. Where you need to reply on the the #Chauffeur-Event-Jobs channel do not reply to that specific person. This reduces the ability for other supervisors or event managers to assist if the channel is busy with other communications. The name of the event manager is only for driver to see who is communicating. To ensure that drivers are focussed on the work and not who to speak to directly all communication, forwards, replies, conversations must always and only be the group tag of @eventmanagers.

  6. At times the system or the event manager may not always display the name of the person speaking, especially during busy times. This is used when event managers use the group account of @eventmanagers to reply to provide information back to the driver.

Company Contact telephone numbers and emails.

  • Customer telephone number / National Phone Number for Customers: 1300 860 074

  • Office Number for Event Management (do not give this number out to any customers - it is only to be use for internal staff calls): 02 8916-6224

  • Events Team Desktop Mobile Message System (office mobile - we will not answer calls to this mobile number - so don't call it please): 0488 863 175

  • Email address to Events Team: event.managers@iconicperformances.com.au ; event.managers@iconic.productions

  • Company Fax Number: 02 8221-9625

2020-04-30 06:34
Beau Sherman

Chauffeur Hero Job procedures and policy.

Chauffeur Hero Jobs are chauffeur jobs for CCRPs are handicapped, disabled or have special needs and require to be driven and have a chauffeur with them during the jobs.  It is similar to an As Directed (AD).

If you are allocated a Chauffeur Hero Job, you are required to provide the same chauffeur experience as given to all CCRP's with the knowledge that the CCRP requires additional care or attention because of their disability, handicap or special needs. 

DO NOT GIVE YOUR PERSONAL CELL/MOBILE TO THE CCRP.  Provide them with the Iconic Chauffeur Cell/Mobile Phone Number you are given and use for your chauffeur work and you can provide them with the office number if they cannot reach you directly.

All Iconic Chauffeurs are to be familiar with our Chauffeur and Driver safety education policy or refresh their understanding of the policy on a regular basis or at least 1-3 hours before the Chauffeur Hero Job, in particular

  1. Assisting riders with a disability;
  2. Helping people with specific disabilities;
  3. Respect Personal Space.

Iconic's Chauffeur Hero Jobs are focussed mainly on providing transportation and chauffeur like services to the CCRP.  The concept of offering this service to those with a disability is based on the mission to reduce social isolation and build more inclusive communities, through the services of Iconic Productions.  Iconic's Chauffeur Hero Jobs are to provide support to those requiring, chauffeur transportation, seeking companionship and non-medical services. A few of the regular Chauffeur Hero Jobs we provide to these specific CCRP as a chauffeur are:

  1. Social Outings & Events (where the chauffeur transports the CCRP and stays with them, supports them as a chauffeur would to their king or queen).

  2. Companionship (this is similar to above, however it could mean that you take the CCRP out to markets and then offer the companionship of talking to them over a coffee or lunch).

  3. Domestic Assistance (where you may carry in the groceries after taking them out to shop).

  4. Outdoor Adventures (similar to social outings, however you actually take the adventure with the CCRP).

The Chauffeur Hero Jobs and the service we offer do not include and must not include the following:

  1. Maintenance, building, repairs or climbing ladders (for any purpose).
  2. Using machinery (i.e. Chainsaw or a Whipper Snipper)
  3. Personal Care (such as showering, washing, cooking, changing their clothes, feeding).
  4. Medication Dispensing or any form of medical advice or support.  Remember you are not a doctor or nurse.
  5. Any sexual or lewd favors, requests or acts of any sexual nature.

If you feel unsafe or are not sure about a situation or request, you must immediately contact your department supervisor for advice.  If the matter relates to a medical emergency, you must call 000 first, then contact your department supervisor. We do not expect you to enter any situation in which you don’t feel safe.  If you are at direct risk, remain in the vicinity of the CCRP and if necessary, call Emergency Services. If you are not at direct risk but feel uncomfortable in a specific situation, please communicate this with the CCRP and/or the CCRP’s primary contact as well as your department supervisor.

What do you do if you receive notification of a Chauffeur Hero Job?

  1. @eventmanagers will forward you the initial notification on your chauffeur channel with details.

  2. read the details and confirm with @eventmanagers you have received the job notification and if you have questions forward this at the same time.

  3. When the job is confirmed by @eventmanagers with the CCRP, the following may occur:
    1. The CCRP may call the office and wish to speak with the allocated Iconic Chauffeur doing the Hero Job.  The office will transfer the call to the allocated Iconic chauffeur (ie: you) and you can speak with the CCRP.  If this occurs you need to obtain the following details:  DO NOT GIVE YOUR PERSONAL CELL/MOBILE TO THE CCRP.  Provide them with the Iconic Chauffeur Cell/Mobile Phone Number you are given and use for your chauffeur work and you can provide them with the office number if they cannot reach you directly.
      1. The Day, Date, Month and Year.
        1. Example: Monday 8 August 2016

      2. The exact pick-up time (actual pickup time).  This is the time the CCRP would like you to pick them up, not the time they are to depart from the pickup address.

      3. The Full Pickup Address.  That means:
        1. Ask them if it is a residential place or a Store or company location.
          1. If it is a store or company location, obtain the name of the store or company of the pickup address (if applicable)
        2. Unit or apartment number (if applicable)
        3. Street Number
        4. Street Name
        5. (nearest cross street)
        6. Suburb
        7. Postcode
        8. State
        9. Any specific pickup instructions: (will they be providing a disability permit for parking?; are there stairs?; Do they need assistance to the car or from the property?; Will they have a collapsible wheel-chair, or walking stick or crutches?; Will there be any bags, luggage items to carry or take)

      4. The best contact telephone number.  We always recommend a cell/mobile phone.

      5. Confirm the name of the person you will be picking up.

      6. The Full Drop Address. That means:
        1. Ask them if the drop off location is a residential place or a Store or company location.
          1. If it is a store or company location, obtain the name of the store or company of the pickup address (if applicable)
        2. Unit or apartment number (if applicable)
        3. Street Number
        4. Street Name
        5. (nearest cross street)
        6. Suburb
        7. Postcode
        8. State
        9. Any specific drop-off instructions: (are there stairs, do they need assistance from the car to the property? Do they wish for you to be with them or wait? Will they require assistance at the Drop-Off Location? If YES, what kind of Chauffeur Hero assistance is required)
      7. The exact time they need to be at the Drop Off Location Address.

      8. The estimated number of Hours they require for the Chauffeur Hero Job?

      9. The actual disability they have and the type of Hero Assistance they require for this job?

      10. After obtaining all the details above, forward these details in the same order to @eventmanagers on your chauffeur channel.

      11. Wait for @eventmanagers to input the details into our chauffeur bookings job sheet and the allocation of the job to you.  At times, depending on rosters or other work, the Chauffeur Hero Job may be allocated to someone else.

    2. The CCRP calls and speaks or uses our chauffeur booking form and @eventmanagers calls and confirms the details as above with the CCRP.  If this occurs, the @eventmanagers will forward you all the job details. At times, depending on rosters or other work, the Chauffeur Hero Job may be allocated to someone else.

  4. The @eventmanagers will create a chauffeur call sheet job for you and place it on your work calendar.  You will be notified by the @eventmanagers on Slack.

    1. Once notified on your chauffeur job channel, you are required to check your chauffeur call sheet jobs and confirm them by pressing YES.

    2. You are to inform the @eventmanagers on slack that you have confirmed your chauffeur jobs.

    3. Set yourself slack reminders for the pickup time and ensure you give yourself enough time to travel to the pickup location before the pickup time.  Take into consideration the distance you are, the time to get there, possible traffic and other factors.

    4. Wait until the date of the Chauffeur Hero Job arrives and commence your chauffeur work and proceed in providing the Iconic Chauffeur Standard to the CCRP.  You will be required to use the chauffeur codes for VIP Jobs for all Chauffeur Hero Jobs.

  5. On the day of Chauffeur Hero Job remember to do the following:

    1. Set yourself slack reminders for the pickup time and ensure you give yourself enough time to travel to the pickup location before the pickup time.  Take into consideration the distance you are, the time to get there, possible traffic and other factors.

    2. Approximately 45 to 60 minutes before the Chauffeur Hero job go offline on the chauffeur job app.

    3. Ensure the vehicle is spotlessly clean, inside and out.

    4. Ensure the vehicle has a pleasant and mild odor of air-refresher.  If not ensure it does by gently spraying the inside of the vehicle.

    5. Ensure you are well-groomed and presentable as per the company policy on chauffeur etiquette.

    6. Ensure the vehicle has more than 1/4 of a tank of fuel.  The Chauffeur Hero Jobs are classified as VIP jobs and thus a CCRP should not ever have to wait in the vehicle for the Iconic Chauffeur to refuel.  This is unacceptable.

DO NOT GIVE YOUR PERSONAL CELL/MOBILE TO THE CCRP.  Provide them with the Iconic Chauffeur Cell/Mobile Phone Number you are given and use for your chauffeur work and you can provide them with the office number if they cannot reach you directly.


Questions Asked and Answered:

  1. David Phillip | 11-Aug-2020 02:47 | 
    Question: Under "What do you do if you receive notification of a Chauffeur Hero Job?" Point 3.9 states to confirm: "The actual disability they have and the type of Hero Assistance they require for this job?" Is there a set script or procedure for this directive when speaking with CCRP? Is it ok to use the term "disability" when speaking directly with CCRP in this regard?
    1. answered by @greg.paff 11-Aug-2020 10:53
      1. 3.9 is when they call you direct to make the booking.  It does not happen alot a customer calls you direct.  Most times it is a repeat VIP Hero customer who calls you and you would already know their disability from earlier VIP jobs you were assigned to with them. 
      2. There is not script for how to ask them.  Be considerate and understanding.  Ask by "May I please know the disability you have for me to ensure I provide you with the highest service and assistance".  Remember most times you already know the VIP Hero and don't need to ask this.
      3. I use the word disability.  You can use this word.  I see you did your disability training.  Maybe do it again. https://staff.iconic.productions/KB/index.php?solution_id=1450 


  2. david.phillips Apr 16 2020 at 13:31
    A question then from my own reference and retraining. I know all iconic policy and for chauffeurs is that males are addressed always as "sir" in a case like this where the ccrp has formally advised that he would rather be referred to by his Christian name would I respect this in all future dealings with this ccrp? Knowing of course it would be preceded with "Mr".
    1. Answered by steve.baltzois Apr 16 2020 at 13:32
      1. This is correct, we always refer to them as Sir/Madam and if the CCRP requests otherwise we then acknowledge that request and maintain that request at all times with the CCRP until the CCRP advises otherwise. We always remain professional. No matter how long you know the CCRP especially if they are regular customers, they are not ever your friend or family member. They are an Iconic Customer and must be treated professionally in all business related dealings when you are working under the Iconic Brand for work related purposes. Never cross the line of professional to friend as an Iconic Worker with any Iconic Customer, associate, contact or CCRP.

  1. david.phillips Apr 13th at 20:45
    first question in regard of "Hero" VIP job on Thursday. Am I allowed to use toll roads on drive from home to ccrp location to arrive by 7.00am sharp?
    1. Answered by steve.baltzois Apr 13th at 20:51
      1. This is not allowed.


  2. david.phillips Apr 13th at 23:50
    questions: I have accepted job as per my call sheet. Job is currently over 48 hours away, at what point am I to use the code "vc?"
    Nearly all details for job are on call sheet at time of writing except actual "Pick up" address. Will event team be providing this or am I to follow this up with ccrp?
    1. Answered by steve.baltzois Apr 14th at 01:29
      1. You normally are required to enter the VIP code of “v c” without the space as you receive the chauffeur event call sheet for the job immediately after you confirm it. The only other thing is you would provide the date and time of the job as well. VIP jobs are often pre-booked chauffeur events and placed on workers call sheets in advanced, similar to how you normally do it with a show event.
        The server will also send out reminder emails of the chauffeur event job, similar to show events. Do you receive the reminder notification emails during your Event Call Sheet Rosters?

        On the actual day of the chauffeur event job you would receive about 3 reminder emails from the server. One 3 hours before hand, one at The hours before hand and one at 1 hour before hand. On the 3 hour reminder and 2 hour reminder you would type in the code with the date and time of the job. We use this system to ensure that chauffeurs are on point and focussed on-time, are aware of their upcoming VIP jobs planning and are not at all forgetful.

        This was implemented after an incident where a chauffeur woke up late and missed a VIP job for a big contract that we irritatingly lost. Since that incident we have not had one VIP chauffeur job late, forgotten or a chauffeur slept in.

        The answer to your second question
        The missing address, this is a system security safety feature we provide and have for our VIPs for their safety.
        For example you are given a VIP job for Hugh Jackman. The system will block the address from you until all security measures are done. We don’t want workers to give out address details of our VIP CCRPs to friends or magazines or journalists of where the VIP is staying. As this is your first VIP job you may find the system won’t provide the address until a few hours before your 3 hour reminder.
        You do not need to call and confirm the address details or any of its details for a VIP Job unless it is written in the P/U or D/O instructions.


2020-04-16 00:54
Steve Baltzois

CCRP Verify the chauffeur job with PIN

Uber has implemented a safety feature for Tier 1, 2 and 3 CCRPs.  It is known as Verify ride with a PIN.

The PIN verification feature is to help CCRPs make sure they are always getting into the right vehicle. The CCRP can choose to turn on this feature for added peace of mind on every job they book.

Uber will be sending out emails to all Tier 1, 2 and 3 CCRPs on how to use this new safety feature.  While it is not Iconic Chauffeur responsibility to advertise this feature all Iconic Chauffeurs are required to be aware of the new safety feature and if a CCRP asks for help on how to set it up, the Iconic Chauffeur can assist the CCRP.

  1. How to turn PIN verification on (what to inform the CCRP)
    1. 1. Update Uber app to the latest version.
    2. 2. In the app, go to Settings, and tap Verify rides.
    3. 3. Select ‘Use PIN to verify rides’ to toggle it on .
    4. 4. Then, choose either ‘Every ride’ or ‘Only at night’.
    5. 5. Tap Done.
    6. 6. After turning PIN verification on, CCRP will receive a unique 4-digit PIN whenever they request a ride. As the CCRP enters the vehicle politely ask the CCRP for the PIN. It is acceptable to allow them to sit in the car while they check and provide you with the PIN. The driver will enter the pin in the JOB app and the CCRP will receive an in-app confirmation once the driver has successfully entered the CCRP's PIN.

For Iconic Chauffeurs if a CCRP has used this feature you will be notified on the Job App to enter the PIN verification number.  Once entered you can continue with the job as normal.


Questions Asked and Answered:

  1. David Phillip | 12-Jun-2020 04:24 |
    Question: are ‘Every ride’ or ‘Only at night’ the only two Pin options for the ccrp?
    1. answered by @steve.baltzois 12-June-2020 15:35
      1. Yes it is the only two they have.

2020-04-21 03:30
Steve Baltzois

How and when to use the Slack Broadcast message from a Customer Account on the ERM

To use the  Slack Broadcast  message function you have to be in a Customer Account (the Customer Detail page). To access a customer detail page click here.

The Slack Broadcast message is a tool that allows an Iconic Worker using the ERM to send a message to other Iconic works regarding an event, product purchase, a problem or request help relating to a customer enquiry or customer account.  By using the function , it means you do not have to copy and paste specific customer acccount details or event details and change between SLACK and the ERM.  By using the function, it also creates a history note directly in the customer account for record logging and documentation, which reduces the need to copy and paste from slack straight into the ERM.  Here are some things you could use the Slack Broadcast  message function.

  1. 1. Providing details to @eventmanagers about confirming details of an event with a customer.
  2. 2. Requesting approval to change or edit customer account details.
  3. 3. Sending event rosters to workers for a scheduled roster.
  4. 4. To ask for help while a customer is on the phone and needed help.
  5. 5. To provide information or ask questions about a customer account, a customer's product purchase, a customer account enquiry.
  6. 6. All other related matters relating specifc to an event, customer account, account enquiry, sale, program guide.

How to use Slack Broadcast:

  1. 1. Access and open the Customer Account

  2. 2. Press the  Slack Broadcast  button

  3. 3. Select a Template (optional). Templates are specific frequently used messages that contain specific messages or event or account or customer details that are automatically populated when the template is selected.  After selecting a template, you are allowed to edit the wording or information to suit your specific need.  Editing here does not affect the default template for other users.
    1. 3.1 When you select a template you will be asked to Enter ID for Template.  This is helpful if you want the template to auto-populate specific details of the an activity, opportunity, order or product information specific to the company.  It is optional to enter the ID.  Without an ID the auto-populate will not fill and the message will be incomplete and require further editing from you. You do not have to enter an ID for each ID field, only where you want specifici information from.  Do not delete the # that is displayed in the fields.  Always leave the Customer ID number there to ensure the right account is selected.
      1. 3.1.1 Activity ID can be found by clicking on the Activity TAB of the customer account and copy and pasting the ID in the Activity ID field.
      2. 3.1.2 Opportunity ID can be found by clicking on the Opportunities TAB of the customer account and copy and pasting the ID in the Opportunity ID field.
      3. 3.1.3 Order ID can be found by clicking on the Order TAB of the customer account and copy and pasting the ID in the Order ID field.
      4. 3.1.4 Order Product ID can be found by clicking on the Order TAB of the customer account and copy and pasting the ID of the Product Details in the Order Product ID field.

    2. 3.2 Press  Generate Slack  button to allow the template to populate and add the appropriate information from the template.  If you do not want to use the template auto-populate content press the  Cancel  button.

  4. 4. Subject Field Enter a heading for the subject of the message.  This could be "Confirming Event Details" or "Please help" or "Change to change customer work email address".  Be as specific as you can, but not long-ended as the Details box is for the actual information.  The subject field is a brief hint or idea of what the content of the details page is.

  5. 5. Detail Field Enter the specific details of the message you are wanting to discuss, communicate, ask.  This here is also where the message of the templates will display.  When typing in this box you can use specific formatting to bold or italicise text.
    1. 5.1. If you want a word in bold type the word as normal and add a * at the start and end of the word. Example if I want the word bold in this sentence to be *bold* I add the asterix before and after it.

    2. 5.2. If you want a phrase in bold type the phrase as normal and add a * at the stat and end of the phrase.  Example if I want the *phrase bold in this sentence to be bold* I add the asterix at the start and end of the phrase.

    3. 5.3. If I want a word or phrase in italic, I do the same as above and replace the * with a _.

    4. 5.4. All slack messages should always have someone's name in it.  To add a person's or group tag name in the message type @@ together and this will open up a DropField where you can select the name of the user name or group tag name.  Do not worry if the name entered is a code.  This is a security feature.  In the slack message the correct name is displayed as long as you selected the correct name.

  6. 6. Send To.
    1. 6.1. If you want the message to be displayed in a channel select the Channel button.

    2. 6.2 If you want the message to be sent as a private direct message to a user (Iconic worker) select the User button.  Please note, you cannot send group direct private messages from the ERM.

  7. 7. Select Channel. Depending on what option you selected in point 6 the dropfield will display the appropriate list of what you are available to use.  Becareful that you select the correct channel or user to avoid delays in replies.

  8. 8. Send Slack. When you have complete all 7 steps above, press  Send Slack  button.  The message will be sent to the channel or user you choose.  The  Close  button closes the window, cancels your message being sent, if you have not already pressed the Send Slack  button.  The  Close   button does not save any of your details you entered if you have not sent the message.

  9. 9. After sending the message on Slack using the function you will see the following message "Message Sent Successfully . Do you want to schedule an Activity for this SLACK Broadcast message?"
    1. 9.1 If you want to schedule a follow up activity for yourself or another Iconic Worker press the  OK  button.  Complete the followup activity. For the procedure on how to setup a followup activity click here.

    2. 9.2 If you do not need to create a followup activity press the  Cancel  button to finish and close the function.

  10. 10. You have now completed the entire process of using the  Slack Broadcast  message function.  You can check the history of the customer account for the history note and you can check the slack channel for the message you have sent.

How to Add, edit, delete and Manage Slack Templates:

  1. 1. Click here for the policy procedure.

  2. 2. To do this you need to have user account permissions.  If you do not have permissions contact your department supervisor for approval.

2020-04-23 05:11
Beau Sherman

Slack Broadcast Message Templates Procedures

The Slack Broadcast Message Templates are located at the Menu of Manage > Slack Template > Slack Templates ...

To access the templates for adding, editing or deleting you need to have user account permissions.  If you do not have permissions please contact your department supervisor for approval.

How to Add a Slack Broadcast message template:

  1. 1. Open the Slack templates menu.

  2. 2. Name of Template. Add a name for the template.  Make the name something that is easy to make sense of.

  3. 3. Content. Write the content of the frequently used wording for the template.  To add specific variables to display in the template use the %% function and select the correct variable as listed in the dropbox field.  To add multiple variables continue to use the %%.

  4. 4. Check your spelling.

  5. 5. Press the  Add Slack Template  button to add the template for Iconic workers to use.  If you do not want to add the template press the  Cancel  button.

How to Edit a Slack Broadcast message template:

  1. 1. Open the Slack templates menu.

  2. 2. Slack Template List. Find the message template you wish to edit.  If you cannot find it you can use the search field box on the right hand side and type specific words to search for the message to be edited.

  3. 3. Action > Edit. Press the edit button.

  4. 4. Name of Template. Edit the name for the template.  Make the name something that is easy to make sense of.

  5. 5. Template Content. Edit the content of the frequently used wording for the template.  To add specific variables to display in the template use the %% function and select the correct variable as listed in the dropbox field.  To add multiple variables continue to use the %%.

  6. 6. Check your spelling.

  7. 7. Press the  Save Changes  button to save changes to the template for Iconic workers to use.  If you do not want to add the template press the   Cancel  button.

How to Delete a Slack Broadcast message template:

  1. 1. Open the Slack templates menu.

  2. 2. Slack Template List. Find the message template you wish to delete.  If you cannot find it you can use the search field box on the right hand side and type specific words to search for the message to be deleted.

  3. 3. Action > Delete. Press the delete button.

  4. 4. You will be asked "Are you sure you want to delete the selected template?".
    1. 4.1 If you wish to continue to delete the selected message template press the  Yes  button.
    2. 4.2 If you do not wish to delete the selected message template press the  No  button.

How to Manage Slack Broadcast message templates:

  1. 1. To manage the templates you require additional system permissions.  This can only be provided by your Channel Supervisor and approved by a Senior Executive Iconic Worker.  If you do not have permissions to manage the templates and require this, contact your Channel Supervisor for approval.

  2. 2. To manage the system permissions of the Slack Broadcast message access the user account by going to menu Manage > Users > Manager Users ...

  3. 3. Find and select the user that requires the permissions to manage the Slack Broadcast message.  If you cannot find them use the search field on the right hand side.

  4. 4. Click on the Action and the Edit word. The user account will open.

  5. 5. Scroll down to System Admin Permisssions.

  6. 6. In the System Admin Permissions box, scroll down to untill you see th Slack Template permission checkboxes.

  7. 7. Check/tick the specifc slack template permissions box that you are approving the user to have access to.
    1. 7.1 Manage Slack Templates. Allows the user to view the Slack Templates Menu in the the Manage Menu Section.
    2. 7.2 Add Slack Templates. Allows the user to add new Slack Templates.
    3. 7.3 Edit Slack Templates. Allows the user to edit all existing Slack Templates.
    4. 7.4 Delete Slack Templates. Allows the user to delete existing Slack Templates.

  8. When completed press the  Save Changes  button to save the permission changes for the user account.  If you do not want to save the permissions changes you made press the  Cancel  button.

2020-04-23 05:09
Administrator Iconic System

Personal Chauffeur by the Hour being offered to all Tier 1, 2 and 3 CCRPs (aka AS DIRECTED)

While our advice is to stay at home if we can, we understand that some travel is still essential. That is why we are offering all our Tier 1, 2 and 3 CCRPs the opportunity to travel safely and we would like to provide options for our all our CCRPs to make moving as easy and safe as possible.

The Hourly Chauffeur service is a temporary service we are piloting during COVID-19 that lets our Tier 1, 2 and 3 CCRPs secure an Iconic Chauffeur by the hour to help the CCRP complete all their essential travel done in one go. It provides the CCRP the peace of mind of fewer interactions with people, with one Chauffeur, one vehicle waiting for them while the CCRP completes their essential errands.

To provide this service to our CCRP and to charge the CCRP the correct rate for the booking an additional Chauffeur Code has been added to the Chauffeur Codes Policy, that all chauffeurs are required to use when an Hourly Job is allocated to you on the company i-Phone Job App.  The code to use for this Chauffeur Event booking to confirm you have received the job is JH which is listed in the Chauffeur Codes Policy, as Iconic Hourly T1-3 Chauffeur Job. All other codes relating to arrival, pickup CCRP and drop off is the same.  All other chauffeur policies remain the same with this booking.

What do you do as an Iconic Chauffeur when you are allocated the Iconic Hourly T1-3 Chauffeur Job:

  1. Contact the CCRP immediately and confirm with the CCRP their destination and any additional stops (if they have).
  2. Ask the CCRP how long they will be using the service with.  The booking duration.
  3. Ask the CCRP where is the best location you can park/wait for them at each stop.

All existing and new CCRP's will be informed of this new service by an email campaign.

In case a CCRP ask you, as and Iconic Chauffeur how to book this Hourly Chauffeur Service here are the instructions to help explain it to them.  As an Iconic Chauffeur you are required to be aware of the services we provide and to know how it works to assist any CCRP if they ask.

  • Explanation and Instructions of How a CCRP can request the Hourly Chauffeur service with Iconic Productions:
    1. The CCRP uses their booking app and enters their first stop (address/location) in the app as they normally would. They'll be able to update each stop as the trip goes on, including their final stop.

    2. The CCRP chooses ‘Hourly Driver’ as their booking request – and the booking app they are using will display the base fare for the first hour, excluding government imposed levies in NSW, or any tolls. They can tap through for more information on their booking app.

    3. The CCRP taps ‘Confirm Hourly Driver’ to complete their booking request for the job. There is a one hour minimum booking for this service, and the cost to the CCCRP will be charged on a prorated basis per minute thereafter.  If they book for 1 hour and use less than the hour we will start charge the CCRP for the entire hour.  This could mean that the CCRP has you waiting for the remainder of the hour at the drop-off location until the full hour is used.  If this is the case that is acceptable as they are being charged for a minimum of 1 hour.  If the CCRP does not wish for you wait around and has not used the whole 1 hour, you can complete the job as normal, check you are only and continue with other jobs and priority of movement for vehicles.

    4. Once the job is allocated to you, as an Iconic Chauffeur, the CCRP can chat with you before you pick them up.  The CCRP can use the in-app messaging system to let you, the Iconic Chauffeur, know how long the CCRP thinks they may need you for the booking.  This helps the event managers to know how long a vehicle is booked out for and for allocating work to other vehicles.  While we hope the CCRP does this, the chances are unlikely.  If they do this and advise you of the estimated number of hours they will be requiring you, directly under the job code you last entered (DO NOT USE OR CREATE A THREAD) for the particular job tag @steve.baltzois - followed by the name of the CCRP - followed by the number of hours the CCRP said.  For example @steve.baltzois Wilma requested 3 hours.   A CCRP can request an Iconic Chauffeur for a maximum of 8 hours.


Questions Asked and Answered:

  1. David Phillip | 31-May-2020 08:46 |
    Questions.
    Under "What do you do as an Iconic Chauffeur when you are allocated the Iconic Hourly T1-3 Chauffeur Job"

    1) When it says "Contact the CCRP immediately and confirm with the CCRP their destination and any additional stops (if they have).

    Does this mean to call CCRP using company i-phone?

    2) Where it says "Ask the CCRP where is the best location you can park/wait for them at each stop"

    What happens if they give ambiguous reply e.g. "I won't know until we get there" or "we'll work it out later?"

    1. answered by @steve.baltzois 31-May-2020 17:46
      1. An Iconic Chauffeur does exactly as any other job.  As this is a service for our Tier1-3 CCRPs there is no different to what is done.  Codes entered as required and the follow the same procedure and protocol as a Tier 1-3 CCRP.

      2. Contacting a CCRP is the same thing as you would normally contact a CCRP.  you can call them through the Job App or use the internal message system on the JOB APP.  I do recommend to call them.  We always use the company iPhones for all calls to all chauffeur CCRPs.

      3. The ambiguous reply is very much going to happen as they are Tier 1-3 CCRPs and this is new to them.  If the reply is ambiguous accept it for what it is, make a note on Slack as normal.  As they are on an hourly charge / AS DIRECTED service they do not have to say where upfront.  They are paying by the hour and that means that can ask us to go wherever they wish, as long as it is safe and complies with all the community guidelines and safety procedures.

2020-05-03 01:57
Steve Baltzois

Why Iconic Shows, Events and Performances are better than our competitors?

There are many shows, events and performances the Company produces and manages.  So why is our shows better than our competitors.  Here is a list of 10 reasons (and this the top 10) of what makes Iconic great and what makes our shows, performances and events Iconic in every way.

The top 10 reasons why we are the best in our shows, events and performances.
(These have put together with the use of customer and staff feedback)

  1. Interactive.
  2. Script writers use the Australian National Curriculum on History and other units to write up the show.
  3. Role-playing scenarios.
  4. We setup in the comfort of the venue, regardless of whether it is a restaurant, park, festival or educational institution.
  5. Authentic real-life sets and props that are engaging and catching to the eye.
  6. We are a real production and film/theater company.
  7. 7) We travel everywhere in country for the event. Major cities/towns, suburbia, major country cities/towns, small country cities/towns, rural and outback cities/towns and even on surrounding islands.
  8. No hidden expenses or costs.  We don't charge for travel expenses for our cast/crew.
  9. We have professionally trained actors and crew.
  10. High standard of shows and safety and professionalism.

2020-05-04 04:28
Ian Roberts

Chauffeur Shift Rosters and flexible working hours and Split Shift Break Policy

A two week trial period allowing two of our VIP Iconic Chauffeurs, Greg and Jason were implemented during the Coronavirus pandemic since April of 2020.  During this trial, a variety of flexible working hours were proposed.  The more flexible work hours were trialled to assist Iconic Chauffeurs with combining their family life and work-life together.  For years we use a system where chauffeurs were rostered on 12-18 hours shifts and days off and 2 hour long breaks were included in the roster.  This meant that many of our chauffeurs were up to early to see their family off to school or work or have breakfast and would come past their families normal bedtime.  While the Iconic standard is high and demanding and the shift and money is great and enjoyed by our Top Tier Chauffeurs over time this was seen as very difficult to maintain a happy work/life existence for some, not many.

The trial tested the financial viability of allowing Iconic Chauffeurs flexible working shift hours as well as the health and enjoyment of the chauffeurs.  The results were positive.  In the words of Jason, "I finally heard my son say love you dad goodnight".  This in itself shows exactly what the concerns raised were and how this new policy on flexible chauffeur work shifts can help bring a smile to our long demanding days.

The Flexible Chauffeur Work Hours will work in the following setup:

  1. Rosters will be allocated for the whole of the next month and provided within 7-14 days of the last date of the working month as normal.

  2. Rosters will be allocated as either an 8 hour shift or a 12 hour shift.

  3. You will be required in your shift to complete the entire full 8 hours or 12 hours of online driving hours to fulfil your shift, exclusive of normal breaks or if you use the Split Break Time offer option.

  4. The rosters no longer:
    1. will display a 14 hour shift which included the breaks.  Instead the rosters will be allocated for the minimum of an 8 hour to a maximum of 12 hour shift.
    2. The rosters no longer will have you on a 14-18 hour shift.  This excludes AS DIRECTED, VIP JOBS and our MOVIE PREMIERES.  Work on these jobs could continue to be 18 or more hour shift chauffeur jobs or as required.
    3. will inform you to return the vehicles to the base.  When you are rostered on consecutive days you will be allowed to take the vehicle home with you as long as you secure the vehicle in a safe location (for instance: a garage or locked gated area) and guarantee the vehicle is not parked far at a distance from your residential area or in a highly likely location of vehicle theft.  As normal if the vehicle is stolen or damaged and it is found to be your fault you will be liable for the excess of all insurance claims. 
      1. Where you are working on a single day the vehicle is required to be returned to base as norma.
      2. Where you are working and your rostered days off are more 2 or more days, the vehicle must be returned back to base as normal.

  5. A call sheet roster will be created and allocated to you and you will be informed to return of the vehicle to base if:
    1. you are rostered on a single day
    2. you are allocated 2 or more consecutive days off.

  6. On the day of your shift, you will be required to commence your chauffeur run as instructed on the call sheet.
    1. All chauffeur policies, codes and procedures will be required to be followed as per normal.

    2. During the working hours of your rostered chauffeur shift:
      1. you will be required to complete all of the total 12 hours of chauffeur driving time if you are rostered on a 12 hour shift.  If you are rostered on an 8 hour shift you will be required to complete a full 8 hours of chauffeur driving.

      2. you will be allowed to do the complete the 12 hours in full if you want, taking the appropriate breaks based on the fatigue management policy.  You must take no less than 1x 15 minute break during a rostered shift.

      3. you can use the new Split Break Time code.  The Split Break Time Code allows you to have a full 2 hour or a full 4 hours of break time do things that are personal to you or your family. 

      4. You cannot use the Split Break Time Code in smaller partial amounts or intervals.

      5. If you decide to use the Split Break Time flexible hours option you cannot have any other normal breaks as per the company policy for chauffeurs as mentioned in the Chauffeur Break Policy.

      6. If you have already had a normal break as per the Chauffeur Break Policy, you cannot use the Split Break Time flexible hours option for or during the same chauffeur shift.

      7. Using the code is simple. It is the same as entering a normal break code. 
        1. To use the Split Break Time code:
          1. you enter SBT2 @eventmanagers if you want to use the full 2-hour split shift break.  You do not need to use the OFFLINE code, but you need to go offline on your iPhone Chauffeur Job Program.

          2. you enter SBT4 @eventmanagers if you want to use the full 4-hour split shift break. You do not need to use the OFFLINE code, but you need to go offline on your iPhone Chauffeur Job Program.

        2. You must keep the GPS tracker on at all times during your Split Break and you must have the company iPhone on at all times, in case @eventmanagers or a supervisor has to call you for an emergency.
          1. If you are interrupted during your Split Break time and are asked to do a chauffeur job or chauffeur related work, you are now being paid overtime on that extra time 2 hour or 4 hours code for being interrupted on top of your normal salary.  If this happens you need to add it on your Chauffeur Event Time Sheet.  Accounts will check it with the logs from Slack.

        3. When you have entered the Split Break Time code you keep the vehicle and you can use the vehicle for your personal need to pickup your child, do your shopping, drive home.  This is allowed.  Per company policy if you damage the vehicle or are in an accident the normal procedures need to be followed, vehicle accident form and if you are at fault you are responsible for the excess.  The good thing is you have a vehicle to use for your personal needs.  This was never allowed before.

        4. When you have finished your Split Break Time use the code SBTEND @eventmanagers to end your personal break time.

      8. After finishing the use of your Split Break Time go into the Chauffeur Job Program and go online.

      9. If you used the Split Break Time flexible hours option you now need to complete the remaining drive hours displayed on the Chauffeur Job Program.

      10. You can only use the Split Break Time offer option:
        1. Twice in any chauffeur rostered shift if you use SBT2.

        2. Once in any chauffeur rostered shift if you use SBT4.

      11. The Split Break Time offer option cannot be used during or commence at or between the following times/period Monday to Sunday.
        1. 6:00am to 9:00am
        2. 4:45pm to 6:00pm
        3. 2-4 hours before a VIP Job
        4. When the Job Map shows registered Hot Spot Areas. The Chauffeur must drive towards and into the hot spot area to assist with the increase workload.
        5. When @eventmanagers or a supervisor informs them on slack that it is not available before the Split Break Time has been entered by the chauffeur.
        6. When you have already used or taken a normal break as per the Chauffeur Break Policy on the same working shift.

      12. All chauffeurs must maintain the requirement and high standard of all KPIs for Iconic Chauffeurs before, during and after using the Split Break Time offer option.

  7. At the end of your shift, if you used the Split Break Time offer option you will be required to enter your Split Break Times in the Break Time part of your Chauffeur Event Time-Sheet.

The use of the Split Break Time offer option is not compulsory and is an option of flexible working hours to help improve those who want or need to balance their work/home/personal lifestyles.


Questions Asked and Answered:

  1. David Phillip | 29-Jun-2020 01:02 | 
    Question: Why is it NOT necessary to enter the "Offline" code on slack when using the Split Break code option?
    1. answered by @nikolas.harrington 29-Jun-2020 14:59
      1. the split shift code auto-logs you offline for work, but keeps you active if the demand is high and you are needed to come back to work earlier.

  2. david.phillips 23-Jun-2020 11:43
    Question re-the split shift policy. It does say you are allowed to use the two hour split shift twice in a day. Am I allowed to use it back-to-back? Asking only in case I find I’m going to need more than two hours today at base today.
    1. answered by @steve.baltzois 24-Jun-2020
      1. No you cannot use the 2 hours shift back to back. If you want 4 hours then use the 4 hour split shift. The split shift puts you on a break and all job allocations are altered to provide the chauffeur with 2 hours of no work. By doing the 2 hour back to back, it puts unnecessary work load on the job allocations and we try to allocate the work every 30 minutes to keep the vehicles running.
        You can use two lots of 2 hours, however you need a 2 hour interval between the two to allow us to reallocate the work.
        You can always use the 4 hour split shift and if you finish early end the 4 hour split shift break early. You cannot then have more split shifts in the same day or shift.

2020-05-17 00:57
Greg Paff

Finished or End of Chauffeur Shift what do you do with the vehicle?

 Updated 28 July 2020 23:04 by @Reception Staff at Iconic Productions Sydney - Faith 

  1. The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended today and the company has a new large Warehouse/Studios at
    • Iconic Productions Warehouse & Studios
      Unit 13 / 94 Bryant Street
      Padstow NSW 2211
      Australia
    • Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.
  2. Ignore all references to 93 Wardell Road Earlwood.  They have been removed.
  3. Updated the references of what to do with receipts and where to park the cars at the warehouse.

With the new Chauffeur Shift Rosters and Flexible working hours, Iconic Chauffeurs will be allowed to take the company vehicle home with them.

When you are rostered on consecutive days working as an Iconic Chauffeur you will be allowed to take the vehicle home with you as long as you meet the required policy criteria as listed below. As per company policy if the vehicle is stolen or damaged and it is found to be your fault you will be liable for the excess of all insurance claims.

APPROVED Criteria to drive/take the vehicle home at the end of the shift.

This only applies if your Iconic Chauffeur roster meets the following criteria:

  1. You are working on consecutive days in the roster.
  2. Your rostered days off are not 2 or more consecutive days.
  3. Approved by an Event Supervisor.

If you are APPROVED and meet the criteria to take the vehicle home with you must do the following at the end of your shift:

  1. Drive the vehicle to your home address as registered on your HR account with the company safely. (Note: you are not allowed to drive the vehicle to any other location).

  2. Keep the GPS tracker on until you have reached your home, as per point 1 above.

  3. When you arrive at your home address find and park the vehicle in a spot where there are no trees, or find the closest spot where the vehicle is not parked under a tree. Parking the vehicle under a tree creates cleaning issues for the next shift as the trees drop leaves and the birds their droppings and we the vehicle would not be ready and clean for the next shift to run instantly. We can't have the vehicle cleaned at the beginning of each shift every time.

  4. Complete all Company policies relating to:

    1. Vehicle Logs
    2. End of Shift Vehicle Inspection.
    3. Refer to FAQ for policy update for all Vehicle Travel Logs and the procedures.
  5. Secure All receipts and paperwork in a secure place and when next practical return all receipts and paperwork to the company Sydney Office using the Reply Paid Labels or drop it off at the Sydney Office with Reception and let them know who it is for and what it is.

  6. Secure the vehicle. The vehicle must be garaged or secured in a safe area. Example: a garage or locked gated area and guarantee the vehicle is not parked far and at a distance from your residential area or in a highly likely location of vehicle theft.

  7. Store company items in the boot of the vehicle and ensure that it is as far back in the boot to hide it.

  8. SECURE all electronic items, to ensure that it cannot be seen by outsiders when finished.

  9. NOTIFY the channel department Supervisor, the event management staff @eventmanagers on Chauffeur Channel you are allocated to use when the shift is completed and the vehicle is secured and the final address of the location of the vehicle.

 

NOT APPROVED Criteria to drive/take the vehicle home at the end of the shift.

If your chauffeur roster meets these criteria you are not allowed to drive the vehicle to your home and hold onto the vehicle at the end of a shift. If your chauffeur rosters meets these criteria you must return the vehicle to base and follow the instructions listed below.

  1. 1. You are working on a single day with a day off or other rostered work on the next day, the vehicle must be returned back to base as normal.
  2. 1. Where you are working and your rostered days off are 2 or more days, the vehicle must be returned back to base as normal.

If you are NOT APPROVED and do not meet the criteria to take the vehicle home with you must do the following at the end of your shift:

  1. 2. Drive the vehicle to the company base at Iconic Warehouse.

  2. 2. Keep the GPS tracker on until you have reached your home, as per point 1 above.

  3. 2. When you arrive at the Iconic Warehouse base
    1. 3.2. If the property gate is opened, park the vehicle inside the property gate.
    2. 3.2. If the gate is closed, find and park the vehicle closest to the Iconic Warehouse property on the road.
      1. 3.2.2. When parking on the road, park in a spot where there are no trees, or find the closest spot where the vehicle is not parked under a tree. Parking the vehicle under a tree creates cleaning issues for the next shift as the trees drop leaves and the birds their droppings and we the vehicle would not be ready and clean for the next shift to run instantly. We can't have the vehicle cleaned at the beginning of each shift every time.

  4. 2.Complete all Company policies relating to:
    1. Vehicle Logs
    2. End of Shift Vehicle Inspection.
    3. Refer to FAQ for policy update for all Vehicle Travel Logs and the procedures.

  5. 2. Secure All receipts and paperwork and place in the Iconic Warehouse internal mail box (inside the studios), use the reply paid labels on an envelope and post it to the office. The alternative it drop off the receipts and paperwork in at the Sydney Office with Reception and let them know who it is for and what it is on the next day if practical.

  6. 2. RETURN all items to the same location they collected it from. (only if applicable).

  7. 2. Store company items in the boot of the vehicle and ensure that it is as far back in the boot to hide.

  8. 2. SECURE all electronic items, to ensure that it cannot be seen by outsiders when finished.

  9. 2. Secure the vehicle. The vehicle must be garaged or secured in a safe area on at the Iconic Warehouse or if informed inside the property gate of Iconic Warehouse.

  10. 2. Secure the company vehicle keys in the safe box located at the Iconic Warehouse property.

  11. 2. NOTIFY the channel department Supervisor, the event management staff @eventmanagers on Chauffeur Channel you are allocated to use the vehicle is secured and the final address of the location of the vehicle.

Questions Asked and Answered:

  1. David Phillip | 17-Jun-2020 04:17 |
    Is there a reference to an Faq or document which details under what circumstances I would be liable for insurance access whilst vehicle is in my care outside of rostered work hours?
    1. answered by @steve.baltzois 19-Jun-2020 12:34
      1. the answer to this question you can find on your employment contract and also by doing a search of the word "excess" on the company policy server.  Here is one policy that answers the question https://staff.iconic.productions/KB/index.php?solution_id=1064

2020-07-28 15:13
Greg Paff

01 Main Menu Bar Items of the ERM

The ERM is an Electronic Customer Relations Management and eCommerce Bookings Program that has been designed by Iconic's Software and Web Development Department workers. The ERM contains almost all the data, details, history, bookings, orders, purchases emails and more information that is owned, managed and priority of the COMPANY. You can find the ERM at https://erm.iconicperformances.com.au

In the ERM you will find many different parts. Based on your user account permissions you many not have access to all menu options, buttons, fields or tabs. If you require permission to one of these and do not have permission you need to contact your team supervisor for approval.

In the ERM's Main Menu Bar it includes the following menu items, buttons, fields and tabs:
Most of the fields found in the pages of each page you open when selecting a menu are self-explanatory, however if you are unsure always ask an experienced Iconic Worker or your department supervisor.

  1. The Main ERM Menu bar. This menu item has additional functions with specific menus.
    1. The Customer main menu contains specific functions relating to the customer. These are:
      1. The Add New Customer menu = allows you to add a new customer and new company to the ERM Database. Click here for more information

      2. The Search/Lookup Customer menu = allows you to search for a customer or company account. Click here for more information.

      3. The View Customer List menu = allows you to view the entire list of customers and company's. Click here for more information.

      4. The Schedule Activity menu = allows you to schedule an activity/task for a customer and Iconic Worker. Click here for more information.

      5. The Merge Duplicate Acc menu = allows you to merge customer accounts together especially where duplicate accounts have been made. Click here for more information.

      6. The Customer Groups menu = allows you to create new groups for customers. Groups are used to add customers to specific things. For example a group could be VIP Customers or a specific State or Country or Regular Customers. There are many possible groups that are created and if a customer is part of the group it would be displayed here. Click here for more information.

      7. The Import Customers menu = allows you to import multiple new customer accounts into the ERM database. Click here for more information.

      8. The Export Customers menu = allows you to export Iconic's current customer accounts from the ERM database. Click here for more information.

    2. The Opportunties main menu contains specific functions relating to opportunities the company has. Opportunities are possible bookings, product purchases or contracts. The additional menus here are:
      1. The View Opportunity List menu = allows you to view the opportunities the company has. Click here for more information.

      2. The Manage Product List menu = allows you to view/add/edit all the company products that can be purchased, booked or ordered by customers. Click here for more information.

      3. The Manage Process List menu = allows you to add/edit the processes relating to the opportunities the company has. Click here for more information.

      4. The Export Opportunity List menu = allows you to export all of Iconic's opportunities with customer accounts. Click here for more information.

    3. The Orders main menu contains specific functions relating to all current and past purchases, booking and orders, notes, payments and statuses. The additional menus here are:
      1. The View Orders menu = allows you to view all current and past purchases, booking and orders including order notes, payments and statuses. Click here for more information.

      2. The Search/Lookup an Order menu = allows you to search for specific current and past purchases, booking and orders including order notes, payments and statuses. Click here for more information.

      3. The Export Order menu = allows you to export all or specific current and past purchases, booking and orders including order notes, payments and statuses. Click here for more information.

      4. The View Shipments menu = allows you to view all shipments created from current and past purchases, bookings and orders. To view a shipment and its details click the plus icon next to a shipment to see its complete details. Click here for more information.

      5. The View Abandoned Orders menu = allows you to view all abandoned orders, attempted purchases or bookings made on the company's Customer eCommerce booking website. When a customer uses the online eCommerce to make a purchase, booking or order, if they have not completed it, it is logged on the system in the event the customer calls later for assistance or wishes to complete an incompleted or abandoned purchased, order or booking. Click here for more information.

    4. The Products main menu contains specific functions relating to all active and inactive products that the COMPANY manages, produces or owns and is available to customers. The additional menus here are:
      1. The Product Availability menu = allows you to view all available and current products; the available dates and times for each product; the prices; specific staff information about the product and other details. Click here for more information.

      2. The View/Manage Product List menu = allows you to view/add/edit all the company products that are produced, managed or are owned by the COMPANY, that can be purchased, booked or ordered by customers. Click here for more information.

      3. The Add Product menu = allows you to add a new company product that will be produced, managed or owned by the COMPANY, which can be purchased, booked or ordered by customers. Click here for more information.

      4. The Product Categories menu = allows you to view/add/edit Categories that products are placed in. Categories are used to allow products to be displayed in specific areas that have similar attributes. For Example, Film or Stage 1 Shows or Theatre In Education Shows etc. Click here for more information.

      5. The Product Options menu = allows you to view/add/edit Product options (such as quantity, time-slots, packages or different skus such as color, size, style) and assign them to products as part of an option set. Click here for more information.

      6. The Search/Lookup Products menu = allows you to search for specific products using the advanced search options. Click here for more information.

      7. The Import Products menu = allows you to import products to the ERM database from a CSV file on your computer or server. Click here for more information.

      8. The Export Products menu = allows you to export products from the ERM database to a CSV file to your computer or server. Click here for more information.

      9. The View Product Reviews menu = allows you to view/reply to all product reviews that have been received by customers who have been to or purchased a product and who have completed the COMPANY's feedback/review form. Click here for more information.

      10. The View Brands menu = allows you to view/add/edit all Brands which can be associated with products, allowing the customers to shop by browsing their favourite brands. Click here for more information.

    5. The View main menu contains specific functions relating to viewing specific lists that as an Iconic worker would help you with checking emails, activities/tasks, orders, customer accounts or opportunities. The additional menus here are:
      1. The Dashboard menu = allows you to view your work and group email inbox, your daily activities, company news and articles and other information of the company. Click here for more information.

      2. The View Activity / Task List menu = allows you to view all your work tasks and/or activities specific to a customer account. Click here for more information.

      3. The Search / Lookup Customer - View Customer List menu = allows you to search for specific customers or companies based their name, phone, email address, country or locations and other search fields. Click here for more information.

      4. The Opportunity List menu = allows you View, Print, Export, Create a New Opportunity, Manage Product List or Manage Process List. Click here for more information.

      5. The View Orders menu = allows you to view all current and past purchases, booking and orders including order notes, payments and statuses. Click here for more information.

    6. The Write main menu contains specific functions relating to creating email templates, creating documents and send emails. The additional menus here are:
      1. The Create Template / E-mail Template menu = allows you to create an email template using the template designer with variables. These templates are then allowed to used by specific users. Click here for more information.

      2. The Edit Templates menu = allows you to edit an email template with the additional feature of the template designer with variables. Click here for more information.

      3. The Write Email menu = allows you to write an email and send it to a customer. It allows you to select a template as well. This menu item is the same as Sending Emails Button on the Customer Account Detail Page. Click here for more information.

    7. The Quick Toolbar main menu contains specific functions that are only available when you are on the Customer Details Account Page. The additional menus and functions here are:
      1. The Schedule an Activity for a Customer menu = allows you to schedule an activity for a customer. An Activity/Task is something you have to do for a customer regardless of what that is. It could to call them; followup on an order, send a program, send an email, send an SMS, visit them, make a document. It is basically any work/task you have to do for a customer at any given date or time. Everything you do for a customer needs to have an activity if it is not going to be done immediately or a a New History of what you have done. Click here for more information.

      2. The Activity Series menu = allows you to set and schedule a series of automated activities specific to a work/task. For example if the customer cancels or complains. The series and sequence of activities is pre-set and created by a Supervisor. Click here for more information.

      3. The New Opportunity menu = allows you to create a new opportunity for the specific customer. Click here for more information.

      4. The Attach Email menu = allows you to attach an email received by a customer and apply it to the customer's account history. This is used if the email cannot be attached normally from your Dashboard inboxes. Click here for more information.

      5. The Print Info menu = allows you to print the customer account details pages with the option to include, orders and history. Click here for more information.

      6. The Delete Customer menu = allows you to make the customer account inactive. No customer account is deleted ever. Accounts are only inactive and hidden. Click here for more information.

      7. The Merge Duplicate Acc menu = allows you to merge duplicate customer accounts together as one account. Click here for more information.

    8. The Web Content main menu contains specific functions relating to additional web pages of the company and new articles for customers on the company's websites. The additional menus here are:
      1. The View Web Pages menu = allows you to view/edit supplementary Web pages which are used to display content that doesn't change often. For example an 'About Us' or a 'Contact Us' page. Click here for more information.

      2. The Create a Web Page menu = allows you to add supplementary Web pages which are used to display content that doesn't change often. For example, an 'About Us' or a 'Contact Us' page. This function adds supplementary web pages and are not the main webpages of the company's website. Click here for more information.

      3. The View News Items menu = allows you to view/edit News items which are displayed on the company website and are a great way to tell your customers about new products or special promotions. Click here for more information.

      4. The Create a News Item menu = allows you to create and add News items which are displayed on the company website and are a great way to tell your customers about new products or special promotions. Click here for more information.

    9. The Marketing main menu contains specific functions relating to all aspects of marketing the company, the company products and potential SEO as well as coupons and gift certificates available to customers. The additional menus here are:
      1. The Sell on Google menu = allows you to add your Google Client ID for adwords to apply all the statistics. Click here for more information.

      2. The Google AdWords Generator menu = allows you to add create Adwords for you Google Client ID. While this is now able to be done direct on the company's Google Adwords Account, the function is obsolete.

      3. The Google Shopping Feed menu = is not functional and obsolete.

      4. The Google XML Sitemap menu = is not functional and obsolete.

      5. The View Banners menu = allows you to view/add/edit/delete Banners to add promotional links and images throughout the company eCommerce store to advertise special deals and discounts for customers. Click here for more information.

      6. The Gift Certificates menu = allows you to view/edit/delete Gift Certificates for customers. Click here for more information.

      7. The View Abandoned Orders menu = allows you to view all abandoned orders, attempted purchases or bookings made on the company's Customer eCommerce booking website. When a customer uses the online eCommerce to make a purchase, booking or order, if they have not completed it, it is logged on the system in the event the customer calls later for assistance or wishes to complete an incompleted or abandoned purchased, order or booking. Click here for more information.

    10. The Email Marketer main menu contains specific functions relating to all aspects of email marketing the company creates and uses to email customers of the company newsletters, promotions, new products and other email marketing features. The additional menus here are:
      1. The Contact Lists menu = contains specific functions relating to creating email-marketing contact lists. Contact Lists are lists of customers with specific filters for specific email marketing campaigns. There are additional menus in this menu:
        1. The View Contact Lists menu = allows you to view/edit the contact lists for specific email campaigns. Click here for more information.

        2. The Create Contact List menu = allows you to create and add contact lists for specific email campaigns. Click here for more information.

      2. The Contact Lists menu = contains specific functions relating to all customer contact email details that can be used when creating email-marketing contact lists. There are additional menus in this menu:
        1. The View All Contacts menu = allows you view all the customer contact email details. Click here for more information.

        2. The Search Contacts menu = allows you search for customers contact details for email campaigns using filters. This is not used to search for customer account details when a customer calls. Click here for more information.

        3. The Email Suppression List menu = allows you view emails or domains that have been suppressed from the company's email marketing campaigns. Click here for more information.

        4. The Suppress an Email or Domain menu = allows you add emails or domains that are to be suppressed from the company's email marketing campaigns. Click here for more information.

      3. The Email Campaigns menu = contains specific functions relating to the creation of all the company's email marketing campaigns. There are additional menus in this menu:
        1. The View Email Campaigns menu = allows you view/send/edit/delete all email marketing campaigns, the dates they were created, sent and who created the campaign. Click here for more information.

        2. The Create an Email Campaign menu = allows you create an email marketing campaign using the company's template designer with variables (if required). Click here for more information.

        3. The Send an Email Campaign menu = allows you send a created and saved email marketing campaign to the specific contact list. Click here for more information.

        4. The Scheduled Email Campaigns menu = allows you view the Email Campaigns that have been scheduled. This page displays email-marketing campaign statistics of each email campaign, including the status of the email campaign. Click here for more information.

      4. The Auto Responders menu = contains specific functions relating to emails that are automatically sent to customer emails when an email is received by the customer replying to an email marketing campaign. There are additional menus in this menu:
        1. The View Auto Responders menu = allows you view the auto responders that have been created to for specific contact lists for email marketing campaigns. Click here for more information.

        2. The Create an Auto Responder menu = allows you create and add an auto responder for specific contact lists for email marketing campaigns. Click here for more information.

        3. The View Triggers menu = allows you view specific triggers that would activate and send an auto responder emails for specific contact lists for email marketing campaigns. Click here for more information.

        4. The Create Triggers menu = allows you add specific triggers (for example date or when an email campaign is opened that would activate and send an auto responder emails for specific contact lists for email marketing campaigns. Click here for more information.

      5. The Templates menu = contains specific functions relating to template emails that can be used for specific email marketing campaign. There are additional menus in this menu:
        1. The Create Template / E-mail Template menu = allows you create an email template that can be used over and over again for email marketing campaign using the company's template designer with variables (if required). Click here for more information.

        2. The Edit Template menu = allows you edit email templates that have been created and can be used over and over again for email marketing campaign using the company's template designer with variables (if required). Click here for more information.

    11. The Live Chat main menu contains specific functions relating to all aspects of the online Live Chat Customer Support and instant-live (real-time) conversations customers can use to speak with a real-live Iconic Worker. The additional menus here are:
      1. The New Live Chat menu = opens the internal Iconic Worker Live Chat messaging system when a customer activates or requests to speak with an Iconic Worker using the online Live Chat feature. Click here for more information.

      2. The Chat History menu = opens the all past Chat Histories that was done with the online Live Chat messaging system. Click here for more information.

    12. The Reports/Analytics main menu contains specific functions relating to all reports that can be used for meetings, statistics and other generated reports. The additional menus here are:
      1. The Store Overview menu = is a report of the general overview of the eCommerce site. A 'Date Range' option to view an overview for a different period is available. Click here for more information.

      2. The Order Statistics menu = is a report of the company's orders, purchases and bookings. A 'Date Range' option to view an overview for a different period is available. Click here for more information.

      3. The Abandoned Cart menu = allows you to view all abandoned orders, attempted purchases or bookings made on the company's Customer eCommerce booking website. When a customer uses the online eCommerce to make a purchase, booking or order, if they have not completed it, it is logged on the system in the event the customer calls later for assistance or wishes to complete an incompleted or abandoned purchased, order or booking. Click here for more information.

      4. The Product menu = is a report of the company's Product Overview; Popular Product; and Inventory Reports. The report is a summary of all products focusing on the total number of units sold for the selected date range; a summary of all products focusing on how many times each product has been viewed and a summary of inventory levels for all products. A 'Date Range' option to view an overview for a different period is available. Click here for more information.

      5. The Customer menu = is a report of the company's customers, their purchases, length of time as a customer and other details. A 'Date Range' option to view an overview for a different period is available. Click here for more information.

      6. The Email Marketer menu = contains specific reports relating to email-marketing campaigns, contact lists and contacts. There are additional menus in this menu:
        1. The Email Campaign Statistics menu = allows you view the Email Campaigns that have been scheduled. This page displays email-marketing campaign statistics of each email campaign, including the status of the email campaign. Click here for more information.

        2. The Contact List Statistics menu = is a report on the statistics of the contact lists from an email-marketing campaign. Click here for more information.

        3. The Unsubscribe Customers menu = is a report of customers who have unsubcribed from email newsletters or email marketing campaigns. Click here for more information.

        4. The Bulk Edit Email Status menu = is a report (this report is not yet functional and more information will be provided soon). Click here for more information.

    13. The View Store main menu opens a new internet page and takes you to the company's live eCommerce booking site that customers use.

    14. The Tools main menu contains specific functions relating to managing the eCommerce Bookings Site and store logs. The additional menus here are:
      1. The Export Templates menu = allows you to create/view/delete Export templates which are a quick and easy way to specify which fields (and in what order) you want to export for orders, customers and/or products in the company eCommerce booking site. Click here for more information.

      2. The Store Logs menu = allows you view all store logs from Iconic Workers to customer's using the company websites. Click here for more information.

      3. The Recent Visits menu = allows you view the IP address, location and date & time a browser has visited the company websites. Click here for more information.

      4. The IP Address Blocking menu = allows you to block an IP address from visiting or accessing the company websites. This can be useful if there is an annoying browser user. Click here for more information.

      5. The Notification menu = allows you to view all notification messages the system has generated. This can be from adding a New Customer, product reviews or new orders. Click here for more information.

      6. The Analytics menu = allows you to enable Google Analytics integration in the company eCommerce site. Click here for more information.

    15. The Manage main menu contains specific functions relating to managing the eCommerce drop-menu fields, and templates. The additional menus here are:
      1. The Activities menu contains specific functions relating to managing the ERM's Activities drop-menu fields, and templates. The additional menus here are:
        1. The Activity Type menu = allows you to View/Add/Edit/Delete the values for the Activities types that an Iconic worker would use when scheduling an activity on a customer. Click here for more information.

        2. The Activity Result menu = allows you to View/Add/Edit/Delete the values for the Activities results that an Iconic worker would use when clearing an activity of a customer. Click here for more information.

        3. The Prop Activity Type menu = allows you to View/Add/Edit/Delete the values for the Prop Item Activity types that an Iconic worker would use when scheduling an activity for a prop item. Click here for more information.

        4. The Prop Activity Result menu = allows you to View/Add/Edit/Delete the values for the Prop Item Activity results that an Iconic worker would use when clearning an activity related to a Prop Item. Click here for more information.

        5. The Activity Regarding menu = allows you to View/Add/Edit/Delete the values for the pre-selected Subject or Regarding Text Entries that an Iconic worker would use when scheduling an activity on a customer account. Click here for more information.

        6. The Activity Priorities menu = allows you to View/Add/Edit/Delete the values for the Activities priorities that an Iconic worker would use when scheduling an activity for a customer. The priorities are values that indicate how important an activity/task is. Click here for more information.

        7. The Activity Series Templates menu = allows you to View/Add/Edit/Delete the values for the Activities Series that an Iconic worker would use when scheduling an activity series on a customer account. The activity series a pre-set selection of specific things (activities or tasks) that are required to be done by specific workers or departments. This can be a payment request, event date change or cancellation of a purchase. Click here for more information.

      2. The Customers menu contains specific functions relating to managing the ERM's Customer drop-menu fields, and templates. The additional menus here are:
        1. The Customer Role/Position menu = allows you to View/Add/Edit/Delete the values for the Customer Role/Position. These values indicate the position or role the customer has with the company. For example, Coordinator or Manager) and are used in the Customer Account Details Page. Click here for more information.

        2. The Customer Referred By menu = allows you to View/Add/Edit/Delete the values that can be selected to indicate how a customer found out about the company. For example (by Google, or a friend or an Email Campaign. These are used in the Customer Account Details page. Click here for more information.

      3. The Company menu contains specific functions relating to managing the ERM's Customer Company's drop-menu fields, and templates. The additional menus here are:
        1. The Company Status/ID menu = allows you to View/Add/Edit/Delete the values that can be selected to indicate the status of a company. For example (Active or Inactive or Company Closed). These are used in the Customer Account Details page. Click here for more information.

        2. he Company Type menu = allows you to View/Add/Edit/Delete the values that can be selected to indicate the industry the company is part of or in. For example (Education or Shopping Mall or Licensed club). These are used in the Customer Account Details page. Click here for more information.

        3. The Delete Duplicate Company menu = allows you to View/Delete duplicate company names. This does not delete the customer account or the company history notes. It is used to delete duplicate company names, often occurring when you import company details. Click here for more information.

      4. The Products menu contains specific functions relating to managing the ERM's Products drop-menu fields, and templates. The additional menus here are:
        1. The Product FAQs menu = allows you to View/Add/Edit/Delete the FAQS that are specific to a product the company produces, manages and owns. These are used in the Product Availability Page and the Product Create/Edit Page. Click here for more information.

        2. The Production Team/Bin menu = allows you to View/Add/Edit/Delete the values that can be selected to indicate the Production Team/BIN. A Production team or BIN (bump-in-troupe) is a group of Iconic workers allocated together as a troupe when touring or managing specific events. This ensures that all products are allocated to a BIN and avoids double booking a group of workers or their availability. These are used in all areas of Products, Product Availabilities, Purchases, Orders and Bookings. Click here for more information.

        3. The Production Team/Bin Calendar menu = allows you to View/Add/Edit/Delete the dates/months/year values that can be selected to mark on or off the availability of a Production Team/BIN.he status of a company. These are used in all areas of Products, Product Availabilities, Purchases, Orders and Bookings. Click here for more information.

        4. The Production Location menu = allows you to View/Add/Edit/Delete the values that can be selected to indicate the locations (regions/zones) a product can be held or produced or managed. For example (a State, Country Region, Suburb, Town). These are used in the all areas of Products, Product Availabilities, Purchases, Orders and Bookings. Click here for more information.

        5. The Bulk Edit Product Calendar menu = allows you to View/Add/Open/Close the values that can be selected to indicate the availability of a product specific to a date, the quantity available and the minimum or maximum allowable to that product. It also allows you to select the region/zone locations a product is available or not available. These are used in all areas of Products, Product Availabilities, Purchases, Orders and Bookings. Click here for more information.

        6. The Bulk Edit Progress Queue menu = allows you to View the processing of the Bulk Edit Product Calendar availability. These are used in all areas of Products, Product Availabilities, Purchases, Orders and Bookings. Click here for more information.

        7. The View Product Location Calendar menu = allows you to View the values of Products and their Locations that are Available on Specific Days, Months or Year to view what is availabile in specific regions/locations. It also allows you to view/change the qty / min / max available for a product location. Click here for more information.

      5. The Orders menu contains specific functions relating to managing the ERM's Orders drop-menu fields, and templates. The additional menus here are:
        1. The Order Notes menu = allows you to View/Add/Edit/Delete the notes that can be used to apply to a purchase/booking/order invoice. that are specific to a product the company produces, manages and owns. These are used mostly for invoices. Click here for more information.

      6. The Email Templates menu contains specific functions relating to managing the ERM's Email drop-menu fields, and templates. The additional menus here are:
        1. The Email Accounts menu = allows you to View/Add/Edit/Delete/Setup email addresses so you can send and receive emails from the company domain. (bookings.iconicperformances.com.au). Click here for more information.

      7. The SMS Templates menu contains specific functions relating to managing the ERM's SMS API drop-menu fields, and templates. The additional menus here are:
        1. The SMS Templates menu = allows you to View/Add/Edit/Delete the templates that can be sent using the SMS Broadcast function from the Customer Details Page, Clear Activity, New History and Email Page. Click here for more information.

      8. The Slack Templates menu contains specific functions relating to managing the ERM's Slack drop-menu fields, and templates. The additional menus here are:
        1. The Slack Templates menu = allows you to View/Add/Edit/Delete the templates that can be sent using the SLACK Broadcast function from the Customer Details Page, Clear Activity, New History and Email Page. Click here for more information.

      9. The Locations menu contains specific functions relating to managing the ERM's Location Addresses drop-menu fields, and templates. The additional menus here are:
        1. The Location Country menu = allows you to View/Add/Edit/Delete the countries that can be selected by an Iconic Worker or Customer when adding or editing a Customer Account or making a purchase, booking or order. Click here for more information.

        2. The Location State menu = allows you to View/Add/Edit/Delete the states of the specific country that can be selected by an Iconic Worker or Customer when adding or editing a Customer Account or making a purchase, booking or order. Click here for more information.

        3. The Location City menu = allows you to View/Add/Edit/Delete the city/suburb/town and zip/postcode that can be selected by an Iconic Worker or Customer when adding or editing a Customer Account or making a purchase, booking or order. Click here for more information.

      10. The Opportunities menu contains specific functions relating to managing the ERM's Opportunities drop-menu fields, and templates. The additional menus here are:
        1. The Opportunities Reasons menu = allows you to View/Add/Edit/Delete the reasons why an opportunty was successful or not successful. These values are used in the Opportunities Page. Click here for more information.

        2. The Opportuntity Competitors menu = allows you to View/Add/Edit/Delete the names of competitors the company has when an opportunity has been lost because of a competitor. These values are used in the Opportunities Page. Click here for more information.

        3. The OPP Process menu = allows you to View/Add/Edit/Delete the opportunity processes that an opportunity can or will go through. This is known as the Probability Pipeline of Opportunities. These values are used in the Opportunities Page. Click here for more information.

      11. The Staff/Users menu contains specific functions relating to managing the ERM's Staff User Accounts, their drop-menu fields, permissions and templates. The additional menus here are:
        1. The Manage Staff/Users menu = allows you to View/Add/Edit/Delete the Iconic Workers User Accounts. This menu allows you to create a user and provide them with a company email address, login details, system permissions and a user role. This feature/function is often used by the IT Support Team and some Channel Supervisors. Click here for more information.

      12. The Security menu contains specific functions relating to managing the ERM's Security features for changes to customer accounts, orders, coupons or roster overtime extensions. The additional menus here are:
        1. The Generate Security Code menu = allows specific users to generate a one-off security code to provide to other Iconic Workers to make necessary changes to a customer account, a purchase/booking/order or call sheet roster overtime extensions. This feature/function is only used by some department or Channel Supervisors. Click here for more information.

    16. The Design main menu contains specific functions relating to managing the eCommerce banners and images. The additional menus here are:
      1. The Store Front Carousel menu = allows you to View/Add/Edit/Delete banners that are displayed on the front page of the company's website. Click here for more information.

      2. The Image Manager > View Image Manager menu = is (not yet functional and more information will be provided soon). Click here for more information.

      3. The Favicon menu = allows you to View/Upload/Delete the company's own favicon image that will be shown in the address bar of a customer's browser. Supported image types are ICO. Click here for more information.

    17. The Settings main menu contains specific functions relating to managing the eCommerce payment, invoice and user-role settings. The additional menus here are:
      1. The Checkout menu = allows you to View/Edit the type of eCommerce checkout/purchase settings. Click here for more information.
      2. The Gift Certificates menu = allows you to create the required settings to allow customers to purchase gift certificates via the eCommerce store that they can send to friends, family, colleagues etc. Click here for more information.

      3. The Payment Methods menu = allows you to View/Add/Edit/Delete the allowed payment methods accepted by a customer to make a payment for a product purchase/order/booking. Click here for more information.

      4. The Invoice Payment Terms menu = allows you to View/Edit the payment terms for products that to be pre-printed on all invoices created. Click here for more information.

      5. The Store Settings menu = allows you to View/Add/Edit specific settings relating to the physical dimensions used (eg: Weight/Length); decimal places, Search Engine Optimisation and WWW redirects. It also allows you to view and set the Language and Date Settings and the method the search functionality is to work. Click here for more information.

      6. The Staff/User Role menu = allows you to View/Add/Edit/Disable/Enable all user-roles that a staff/user can be associated with. All Users of an ERM are required to be assigned a user-role and based on the user role certain permissions to view/manage/add/edit/delete functionality is given to the Iconic worker in using the ERM. It also provides the permission for a user to be able to view and clear other users activities/tasks. Click here for more information.

2020-06-03 17:55
Nikolas Harrington

03 Customer Detail or Customer Edit or Customer Account Page

The Customer Detail or Customer Edit or Customer Account Page is where you will find all details and information of a specific customer.  This page is found at .../administrator/customer_edit.php followed by the customer ID number.

In the Customer Detail or Customer Edit or Customer Account Page you will find many parts.  Based on your user account permissions you many not have access to all menu options, buttons, fields or tabs. If you require permission to one of these and do not have permission you need to contact your team supervisor for approval.

The Customer Detail or Customer Edit or Customer Account Page menu items, buttons, fields and tabs are:

  1. The Main ERM Menu bar.  For information, the on ERM's main menu click here.

  2. The top row of the Customer Details Page displays all specific details of the customer from:
    1. The customer account ID number (displayed after the #)
    2. Customer full name
    3. company account they are associated with
    4. Role / Position the customer has
    5. Customer Status (if they are active or inactive - click here for more information)
    6. Referred By (this informs you as to who recommended the customer to the company)
    7. Work and personal email accounts of the customer.
    8. Important Customer Details and Notes (click here for more functions available on this).
    9. Telephone Numbers specific to the Customer Contact and the Company (click here for more functions available on this).
    10. Company and Billing Address.
    11. Company Type (this is the industry the company is part of)
    12. Company Status (if the company is active or inactive - click here for more information)
    13. Region / Zone (displays the shipping/travel location code of the company/customer - click here for more information)
    14. Company Acc Name (if applicable)
    15. The company Account Email address.
    16. Important Company Notes (click here for more functions available on this).

  3. When you are in the Customer Customer Information Section, known as the Customer Details page or Customer Account Details Page, you are given an additional Quick Toolbar menu item that has the most frequent used functions.
    1. The   Quick Toolbar  main menu contains specific functions that are only available when you are on the Customer Details Account Page. The additional menus and functions here are:
      1. The Schedule an Activity for a Customer menu = allows you to schedule an activity for a customer. An Activity/Task is something you have to do for a customer regardless of what that is. It could to call them; followup on an order, send a program, send an email, send an SMS, visit them, make a document. It is basically any work/task you have to do for a customer at any given date or time. Everything you do for a customer needs to have an activity if it is not going to be done immediately or a a New History of what you have done. Click here for more information.

      2. The Activity Series menu = allows you to set and schedule a series of automated activities specific to a work/task. For example if the customer cancels or complains. The series and sequence of activities is pre-set and created by a Supervisor. Click here for more information.

      3. The New Opportunity menu = allows you to create a new opportunity for the specific customer. Click here for more information.

      4. The Attach Email menu = allows you to attach an email received by a customer and apply it to the customer's account history. This is used if the email cannot be attached normally from your Dashboard inboxes. Click here for more information.

      5. The Print Info menu = allows you to print the customer account details pages with the option to include, orders and history. Click here for more information.

      6. The Delete Customer menu = allows you to make the customer account inactive. No customer account is deleted ever. Accounts are only inactive and hidden. Click here for more information.

      7. The Merge Duplicate Acc menu = allows you to merge duplicate customer accounts together as one account. Click here for more information.

  4. When you are in the Customer Customer Information Section, known as the Customer Details page or Customer Account Details Page, there are specific action buttons that can be used .
    1. The   Save Changes   button will save any changes made on the Edit Customer detail TAB in the customer details page.  It does not save new history notes, emails, orders or other TABs.  Saving changes to these tabs has to occur from the specific area.  For example to save a History note you have to use the New History button. To save changes to an opportunity has to be saved from the Opportunity page.
    2. The   Cancel   button will cancel any changes made on the Edit Customer detail TAB in the customer details page. you to schedule an activity for a customer. It does not cancel changes to new history notes, emails, orders or other TABs.  Cancelling changes to these tabs has to occur from the specific area.  For example to cancel a History note you have to be using the New History button. To cancel changes to an opportunity it has to be from the Opportunity page.

    3. The   Get Region/Zone   button requests that the system recalculate the region/zone location of the customer.  This can be used when there is not region/zone showing for the customer's billing address or you are not sure of the correct region/zone.  Click here for more information.

    4. The   New Order   button is used to start a new purchase/booking/order for the customer account.  This is the way to make a purchase/booking/order for a customer.  Using this button here will populate most of the required fields into the new purchase/order/booking page. Click here for more information.

    5. The   Add New Customer to Company   button is used to add a new customer contact to the same company as the searched/accessed customer account that is being displayed.  This is best used when you have opened or are viewing a customer's account and you need to add an additional contact or customer who is also part of the same company as the customer account you are viewing.  Using this button will auto-fill the same company details when adding a new customer/contact to the same company.  Click here for more information.

    6. The   New History   button is used when you are making a new note about a call received, an email received/sent.  This is used often when there is no other activity the customer has to clear or the activities that the customer has are not related to the new enquiry or task or call made or done with or on the customer account. Click here for more information.

    7. The   SMS Broadcast   button is used to send the customer or contact a TEXT/SMS message to their mobile phone number (if the number is available).  This can be used to also send a TEXT/SMS to Iconic Workers.  There are generic templates that can be used to avoid typing the same thing multiple times or you can type your own message.  It is recommended to keep the message short and to 1 message block before sending.  This character count is displayed.  If it is not, click in the text box press the spacebar and this will reset the character count. The message sent will display to the customer/contact with the company name IconicShows - it cannot be replied to. Click here for more information.

    8. The   Slack Broadcast   button is used to send an Iconic Worker a Slack Broadcast message either on a permitted channel or as a direct message. There are generic templates that can be used to avoid typing the same thing multiple times or you can type your own message. Click here for more information.

  5. Under the top row of the Customer Information Section, it provides TABS with additional information specific to the customer and company.
    1. Customer Specific Information TABS are:
      1. The tab   Edit Cust Detail (#000000)   contains all the customer details fields.  This is where if a change to customer details and account is required to be edited will be made. Most of the fields are self-explanatory.
        1. Customer Detail Fields
          1. Contact First Name and Last name
          2. Role / Positions
          3. Customer Status (if they are active or inactive - click here for more information)
          4. Referred By (this informs you as to who recommended the customer to the company)
          5. Contact Phone #'s
          6. Company Phone #'s
          7. Mobile
          8. Wk Phone
          9. Fax
          10. Home/Aft Hr
          11. Work Email of the customer
          12. Personal Email of the company

        2. Company Details Fields
          1. Existing Company or New Company or Individual Sale - NO Company.
            1. this informs you of whether the customer is with an existing company, new company or is an individual sale and not part of the company.
          2. Company Name
          3. Company and Billing Address which includes the
            1. Country, State, Suburb / Town and Postcode
            2. Street Address Line 1 and the street Address Line 2 (if applicable)
          4. Company Type (this is the industry the company is part of)
          5. Company Status (if they are active or inactive - click here for more information)
          6. Region / Zone (displays the shipping/travel location code of the company/customer - click here for more information)
          7. Company Contact Name who handles their Account
          8. Company Account Email
          9. The company Web Site
          10. Yr Num (display the number of persons in the company during the year - this is no longer used)
          11. Total Num (display the number of persons in the company overall - this is no longer used)

        3. Important Notes Section
          1. Best Times To Call / Important Cust Notes
          2. Important Company Notes

        4. System Messages
          1. Last History Recorded by (displays who was the last Iconic worker who created a history on the customer account)
          2. Account Created Date (displays the date customer account was created)
          3. Account Created By (displays the Iconic worker who created the customer account)
          4. Latest Email Sent (displays last date an email was sent to the customer)
          5. Last Call Attempt / Reach (displays last time the customer was called)
          6. Last Product Purchase (displays the last product the customer purchased)
          7. Total Cust vs CMP Purchases to-date (displays the number of purchases the customer made and the number of purchases that others from the company have made)
          8. Account Edited on (displays the last date an Iconic worker edited details of the customer account)
          9. Account Edited By (displays who the last Iconic worker was who edited the details of the customer account)

      2. The tab   Activities   contains all the customer activities or tasks that staff have to do for the customer account.  This is where you would clear an activity or edit a scheduled activity  For more information on the Activities click here. Most of the fields are self-explanatory.

      3. The tab   Opportunities   contains all the customer opportunities that staff have made or about to make with customer.  This is where you would make a new opportunity for a customer.  For more information on Opportunities click here. Most of the fields are self-explanatory.

      4. The tab   Orders   contains all the customer current and past purchases, booking and orders. For more information on Order click here. Most of the fields are self-explanatory.

      5. The tab   History   contains all the customer history notes, emails and cleared activities.  Everything that happens with a customer account is recorded and logged here. For more information on the customer History click here. Most of the fields are self-explanatory.

      6. The tab   Groups   contains all the groups the customer account is part of.  Groups are used to add customers to specific things.  For example a group could be VIP Customers or a specific State or Country or Regular Customers.  There are many possible groups that are created and if a customer is part of the group it would be displayed here. For more information on Group click here. Most of the fields are self-explanatory.

      7. The tab   Address Book   contains all specific location addresses the customer has.  This could be because the customer has multiple venue locations or works at different locations or manages different locations. For more information on Address click here. Most of the fields are self-explanatory.

      8. The tab   Address Book   contains all specific location addresses the customer has.  This could be because the customer has multiple venue locations or works at different locations or manages different locations. For more information on Address click here. Most of the fields are self-explanatory.

    2. Company Specific Information TABS are:
      1. The tab   All Company Contacts   contains all contacts that work or have worked with the specific company of that specific customer account. Most of the fields are self-explanatory.

      2. The tab   All CMP Opportunities   contains all the company opportunities that staff have made or about to make with contacts who are associated with that company.  For more information on Opportunities click here. Most of the fields are self-explanatory.

      3. The tab   All CMP Orders   contains all the company's current and past purchases, booking and orders made by contacts associated with the company. For more information on Orders click here. Most of the fields are self-explanatory.

      4. The tab   All CMP Activities   contains all the company's activities that have scheduled by Iconic workers for contacts associated with the company. For more information on Activities click here. Most of the fields are self-explanatory.

      5. The tab   All Company History   contains all the company's history notes, emails and cleared activities.  Everything that happens with a company and their associated contact's and an account is recorded and logged here. For more information on the History click here. Most of the fields are self-explanatory.

    3. Travel / Location / Event Management Information TABS are:
      1. The tab   Google Directions   allows you to obtain directions to the Company Billing Address.  Most of the fields are self-explanatory.
        1. Important Note: This does not provide you with directions to an Event/Venue Travel Location.  You can use this for that functionality, but you will need to change the address details to the Event/Venue Travel Location Address. Most of the fields are self-explanatory.

      2. The tab   Google Maps   allows you to view the surrounding area of the Company's Billing Address. Most of the fields are self-explanatory.
        1. Important Note: This does not provide you with directions to an Event/Venue Travel Location.  You can use this for that functionality, but you will need to add the required address details to the Event/Venue Travel Location Address or event management property/item.
    4. Search and Sorting Functions available in most of the TABS
      1. You can search for specific activities by using the search input text box found on the right hand side.


      2. To display more than the first 10 items of activities, if there is more than 10, you can use the selection drop-menu.
      3. Columns are sortable by clicking on the column name.

Important Customer Details and Notes also known as (Best time to Call / Important Customer Notes)

  1. The Best time to Call / Important Customer Notes provides additional information about the customer or the best times to call.  To view the Customer Notes click on the link Best time to Call / Important Customer Notes that is displayed.  When pressed you will have to options
    1. The button   Edit   if pressed allows you to edit the important notes of the customer.
    2. The button   Stay   if pressed allows you to keep the little bubble window on hold.  To release the hold press the button  Unfreeze .

Telephone Numbers specific to the Customer Contact and the Company

  1. You can copy and paste a specific customer or company telephone number.  To do this, using your mouse hover the specific number and press your left mouse button.  The number will be copied for you to paste in the Phone System or anywhere else as required.  You will be prompted by a system message once the number has been copied.

Important Company Notes

  1. The Important Company Notes provides additional information about the company.  To view the Company Notes click on the link Important Company Notes that is displayed.  When pressed you will have to options
    1. The button   Edit   if pressed allows you to edit the important notes of the customer.
    2. The button   Stay   if pressed allows you to keep the little bubble window on hold.  To release the hold press the button  Unfreeze .

2020-06-04 00:57
Nikolas Harrington

Problem with drop off destination address or location or CCRP cannot change drop off destination address or location on Job APP program.

There are times when a CCRP may have problems with adding/entering the correct drop off destination address or location in the JOB APP program or may have problems changing the drop off destination address or location. If your CCRP is experiencing one of these problems the Iconic Event Management Team can assist.

It is important to understand that if a Chauffeur Job has been allocated to you via the UBER Job APP program and one these problems occurs if we allow the CCRP to cancel the job it will be removed from our Job List and your Job APP and UBER will send the job to another Driver that more likely not going to be an Iconic Chauffeur. When an Uber CCRP cancels a job it does not directly come back to Iconic's Chauffeur Job List as once a job is allocated from the Iconic System it is marked as being worked on. If the CCRP cancels the job, their job is removed from Iconic's Job list and the job is returned back to Uber.

So what do you do when you experience this kind of problem as mentioned. The best way to sort something like this, rare as it, is if they cannot correct the problem with drop off destination address or location or the CCRP cannot change drop off destination address or location on their APP do the following:

  1. Inform the CCRP that you can still service their chauffeur job request, however it will need to be manually put through and charged. You do not need to ask the CCRP to cancel the job.

  2. Find a safe place to park the car with the CCRP in it

  3. Enter the chauffeur code for Problem with drop off destination address or location which is pdal (refer to chauffeur codes) followed by the name tag of @eventmanagers to notify the Event Managers on the chauffeur channel of slack of the problem and follow the steps it tells you to do.

  4. Wait for 2 minutes and if no response is received by an Iconic Event Manager or Supervisor call the Iconic Office Events Department on 02 8097-2411, (this number is saved on all Iconic iPhones however if it is not you can save this number in the Iconic Phone for easy reference and use)

  5. Inform the CCRP that one of Iconic's Events staff will call them direct or they may call you (the Iconic Chauffeur) directly on the phone and you hand the phone over to the CCRP.
    1. At this point an Iconic Event Worker will confirm all the details with the CCRP and take their credit card details for payment and will process it manually and then you will receive confirmation via Slack to continue proceeding with the job.

  6. Once you receive confirmation of the job, you can proceed to service the Chauffeur Job Request of the CCRP and transport them to the required drop off destination address or location.

  7. You are still required to follow all other Iconic Chauffeur policies with regards to the chauffeuring.

Important Note: At any time the CCRP still has the right to cancel the chauffeur job at any stage if they wish.

2020-06-06 15:11
Steve Baltzois

How to record the screen on your iPhone, iPad, or iPod touch

In iOS 11 or later, and iPadOS, you can create a screen recording and capture sound on your iPhone, iPad, or iPod touch.

  1. Record your screen
  2. Go to Settings > Control Center > Customize Controls, then tap next to Screen Recording.
    Swipe up from the bottom edge of any screen. On iPhone X or later or iPad with iOS 12 or later, or iPadOS, swipe down from the upper-right corner of the screen.
  3. Press deeply on gray record icon and tap Microphone.
  4. Tap Start Recording, then wait for the three-second countdown.
  5. Open Control Center and tap red record icon. Or tap the red status bar at the top of your screen and tap Stop.
  6. Go to the Photos app and select your screen recording.

Some apps might not allow you to record audio. You can't record your screen and use screen mirroring at the same time.

Here is the link for more information https://support.apple.com/en-in/HT207935

2020-06-20 07:48
Beau Sherman

If a child is 7 or under and the adult CCRP does not have a proper child seat exactly what action should I take?

This is always a situation that every Iconic Chauffeur experiences at times. In the event this occurs when you arrive to pickup the CCRP and there is no proper seat you are to notify @eventmanagers on Slack on the Chauffeur channel and a decision within the company is made to either obtain a seat at the customer's cost, or the customer has to complete a recording over the phone identifying they are responsible for any liabilities or charges.

At times what we do is place the child in the rear bench of the car behind the passenger bucket seat as this is deemed the safest spot and they must sit next to the adult. A situation like this is handled on a per situation basis.

We still must always follow the policy of the company and that of the law as it states in Policy #1452 at https://staff.iconic.productions/KB/index.php?solution_id=1452

2020-06-21 03:35
Steve Baltzois

Search Lookup Customer in ERM using ID Account Number

There are many ways to search for a customer in the company ERM systems.  One method is to search by the customer ID Account Number.  All customers are givenn an ID number that identifies their account.  Not all customers are aware of the their customer ID account number.  PLEASE DO NOT ASK A CUSTOMER FOR THEIR ID ACCOUNT NUMBER as they may not know.

If however they do know or you are searching for the account because reception has given you the account number or you have the account number you can search for the customer account using the ID Account Number.

How to Search for a Customer Account using the ID Account:

  1. On the Main Menu click on  - Customer -  ;
  2. Click on  - Search / Lookup Customer -  ;
  3. When the page opens, in the - Customer List - and under the - Search Fields (Search by One or Multiple Fields) - you will find the ID Account Number field.
  4. Enter the customer account number in this field to search and find the customer account. Do not enter the # when searching for the customer account, only the number

There are other search fields you can use to search for a customer account and each field is self explanatory.  Remember that the search functionality works in combination of each field and will find the customer account that has the values entered in each field.  The more fields you use the more accurate the search, however this may also make it harder to search for a customer account if the wrong value or text is entered in each field.  It is recommended to use one field at a time and move to the next field if you cannot find the customer account you require.

2020-06-23 00:50
Beau Sherman

Iveco Vans Cargo Bay Interior Lights installed

All the company vans have had LED installed lights in the cargo bay where you put the storage stuff.  I put a light switch inside the cargo area above the side door in the sleeper bin and also inside the cabin for the driver.  There is a warning green light that lights up in the cabin under the radio when the power is being used for the LED lights.

The LED lights take up lots of battery power.  If not using the LED lights turn off the switch = No Green Light.

I do not recommend to have the cargo LED lights for more than 30 minutes without the engine running.  If you are working on the van and need the LED lights on longer than 30 minutes, wheel chock all wheels, start engine, put gear of van or truck in neutral if manual, put the park brake and emergency break (if available) on and run the engine while working on the van more than 30 minutes.

2020-07-07 12:13
Darryn (Company Mechanic)

Metal Silver Toolboxes in Iveco Vans installed hydraulic lift arms

In the Vans the metal toolboxes inside the cargo area of the vans where you put your stuff and where you put all the trusses and weight stuff have installed hydraulic arms to open.  Be gentle when opening and always leave about 1cm from the van walls to open the lid of the toolbox.

2020-06-30 10:36
Darryn (Company Mechanic)

Universal Car Holder to use in air vent of vehicle

Peter approved and I replaced the damaged mobile phone holder in car CO36MF with a new one.  This one is easy to use.  I have put it on the air vent slips, but if you need to move it there is a little button in the back, push it down and remove or insert. It is stretchable to for different mobile phones.  With wear and tear this lasts about 3-4 years if used correctly.  See image for help.

2020-07-01 06:11
Greg Paff (Acting Chauffeur Supervisor)

Diesel Additive for Iconic Company Vans Trucks Only

The company vans and trucks now have a Diesel Additive to help improve fuel efficiency and engine stability.  The diesel additive is labelled and placed at different locations in the different vans and trucks, but mostly behind the driver's chair locked in by the black tray tire lifter box.

The diesel additive is designed to be entered into the diesel fuel tanks every 2 full tanks of diesel.  It is better to add it after you refuel the whole tank.  Only 50mLs is needed every 2nd full refuel.  The container has the specific measuring cup to use.

First remove the smaller lid (lock proof).  Slowly squeeze the bottle to fill the small measuring cup to 50mLs.  Pour direct from the long neck funnel into the diesel fuel tank.  Do not pour at the same time of refuelling.

The additive goes in after every 2nd full refuel.  If you are doing 1/2 refuels, add the diesel after 4 refuels of the 1/2 tank.

Oh yes do not forget this diesel additive is only to be poured into the company vans and trucks not rentals or hired vans and trucks.

2020-07-06 15:51
Darryn (Company Mechanic)

How to start or warm up Iveco Van or Manual Vehicles and how to switch them off?

Starting a manual vehicle takes some consideration.  The following FAQ provides specific step by step instructions on how to start a manual vehicle or warm up the engine.  This method can be used on any manual vehicle or the company Iveco Vans or trucks.

TURN ON THE VEHICLE to warm up the engine/charge battery or to drive off.

  1. Place your foot on the brake pedal and press. Make sure you do not touch the accelerator.

  2. Place your left foot on the clutch pedal and press the pedal until the floor.

  3. Check the parking brake is secure and in the lock position. If not secure the parking brake. VERY IMPORTANT YOU DO NOT TAKE THE NEXT STEPS UNLESS THE PARKING BRAKE IS CHECKED AND IS IN THE LOCK/SECURE POSITION.

  4. Move the gear stick into manual.  The easiest way to do this is to move the gear stick into the middle.

  5. Insert the key in the ignition.

  6. While keeping your foot on the brake pedal and on the clutch, turn the key to start the engine of the vehicle.

  7. Once the engine has started, slowly release your left foot from clutch pedal.

  8. For Safety, check the parking brake is secured and in the lock position.

  9. Slowly release your foot from the brake.

  10. Let the manual vehicle warm up for about 10-15 minutes.
    1. If you are doing this to only charge the battery, you can remain in the vehicle or within close proximity of the vehicle.  DO NOT LEAVE THE VEHICLE UNATTENDED with the keys in the vehicle and the engine on.

      NSW Police confirmed with Yahoo Finance  that leaving the engine running then walking away more than 3 metres from the car is an illegal act.

      Most Australians, would have done this at some stage. But it's against the law.

      The offence is listed in the same legislation that also penalises motorists if they walk away from the vehicle with windows open, doors unlocked or with the key in the ignition.

      Similar laws exist in other states, with varying financial penalties.

      While these rules might seem nitpicky, they are there for legitimate reasons.

      "Inviting theft creates unnecessary work for the police," said greeslips.com.au insurance expert Corrina Baird.

      "Inviting theft also creates work for car insurers and costs them money – but only if they accept your claim."

    2. If you are starting the manual vehicle to drive off, let the vehicle warm up for about 5 minutes before putting the vehicle into the correct gear and driving off.

TO TURN OFF THE VEHICLE AFTER WARMING UP THE ENGINE OR HAVING PARKED THE VEHICLE.

  1. Place your foot on the brake pedal and press. Make sure you do not touch the accelerator.

  2. Check the parking brake is secure and in the lock position. If not secure the parking brake. VERY IMPORTANT YOU DO NOT TAKE THE NEXT STEPS UNLESS THE PARKING BRAKE IS CHECKED AND IS IN THE LOCK/SECURE POSITION.

  3. Place your left foot on the clutch pedal and press the pedal until the floor.

  4. While keeping your foot on the brake pedal and on the clutch, turn the ignition key to the off position to turn the engine off.

  5. While keeping your foot on the brake pedal and on the clutch, move the gear stick into first gear.
    1. If the vehicle is on an incline (up hill), always put the vehicle in first gear for added security to support the weight of the vehicle from rolling down the hill.
    2. If the vehicle is on a decline (down hill), always put the vehicle in reverse gear for added security to support the weight of the vehicle.

  6. Slowly release your left foot from the clutch pedal.  MAKE SURE YOUR OTHER FOOT IS STILL PRESSING ON THE BRAKE PEDAL.

  7. Slowly release your other foot from the brake pedal.

  8. For Safety, check the parking brake is secured and in the lock position once more.

  9. Take the key out of the ignition.

  10. Exit the vehicle and secure the vehicle ensuring all windows and doors are locked.

Questions Asked and Answered:

  1. David Phillip | 04-Aug-2020 08:16 |
    Question. Point 4 it states: "Move the gear stick into manual." Can this also be referred to as "having the gear stick in nuetral?"
    1. answered by @steve.baltzois 12-Aug-2020 20:57
      1. You have move the gear stick into neutral before you can say "having the gear stick in neutral".  Whenever you enter a manual vehicle the last driver should have always placed the gear-stick in a gear position 1,2,3 or reverse.  You cannot refer to it as having the gear stick in neutral as you have to physically move it from a gear position into the position of neutral.

2020-07-30 10:21
Steve Baltzois

Bluetooth iPad Pro Keyboard Manual and Functions

Bluetooth iPad Pro Keyboard Manual and Functions, product specifications and Keyboard Shortcuts.

2020-08-07 06:12
Beau Sherman

Things to know and not do to be and remain an Iconic Chauffeur - What makes a bad and poor skilled Chauffeur

At Iconic Productions being a Chauffeur is a big job and a big responsibility.  There are many things that a driver requires, needs to be aware of and knowledgeable.  All CCRPs are provided the opportunity to provide feedback of each and every job.  Asking them to provide a review of each and every job no matter how many times they have used Iconic Productions or how regular they are with a specific Iconic Chauffeur ensures continuity and consistency each time.  It is easy after chauffeuring for the same person or the same person booking with Iconic Productions after many times to become laid back and complacent.  The every job review reduces this opportunity for any driver to become complacent.  Every job, no matter how many times has to be the same high quality as the last job the CCRP experienced.

In being an Iconic Chauffeur each job is to be 95% and better or a 5 star review.  I often call Iconic Chauffeurs drivers but we are more than drivers when you are listed and rostered as an Iconic Chauffeur.  Apart from this FAQ on what makes an amazing Iconic Chauffeur and not a driver and what makes a bad and poor skilled chauffeur, here are a few other FAQs that I recommend you read and keeping refreshing in reading it to keep increasing your skills as an Iconic Chauffeur.  In this FAQ I am not going to refer to you as a driver.  In this FAQ you I am going to refer to you as Iconic Chauffeur because this is what you have been rostered to be.

Other FAQs to Read and Re-Read to refresh and keep increasing your skills as an Iconic Chauffeur.

  1. Responsibility of all Chauffeurs (i.e. contractors/employees) and the use of the company vehicles.
  2. Never Assume and be 100% on point at all times.
  3. Chauffeur and Driver safety education.
  4. Chauffeur Etiquette and VIP Chauffeur Etiquette.
  5. Chauffeur Hero Job procedures and policy.
  6. How to keep yourself fit and your body working while driving long hours and shifts.
  7. What to do when the client has entered the car / just before proceeding to the destination?
  8. What to do when you arrive at the destination?

If you have read these 8 things and there are more than this on the Chauffeur Category to be an Iconic Chauffeur here is a list of things that would not be considered an Iconic Chauffeur and would be bad or a poor skilled Chauffeur.  Remember you are an Iconic Chauffeur and these things listed below are things an Iconic Chauffeur is not meant to be doing.  Please do everything possible to maintain the high standard of an Iconic Chauffeur.  If you are being reviewed poorly, it is going to be based on one of these listed things and you will be required to improve your skill and ability as an Iconic Chauffeur and continue poor reviews are received this will lead to possible termination of your rosters and possible work arrangements.  Always be the Iconic Chauffeur please.  All of us, your colleagues, the event managers, the other Chauffeurs, me your supervisor, the CCRPs and the company brand require you to always be the Iconic Chauffeur as this is all our job and how all people associated with the company see us to and your actions and behaviour reflect upon all of us here to.  I love my job as the Iconic Chauffeur and the Iconic Chauffeur Supervisor and I would like you to also love your job as an Iconic Chauffeur.  If you are not enjoying it, please ask yourself if this is for you and it is better to not do it and walk away if you cannot be an Iconic Chauffeur then to waste yourtime and cost much grief for those of us who love the high standard and level of what makes the Iconic Chauffeur a great place to work and being part of.

Things to know not to do to be and remain an Iconic Chauffeur - What makes a bad and poor skilled Chauffeur.

If you do these things you can be reviewed between 80% to 94% or receive a 4-star rating:

  • Not follow the level of Etiquette and Professionalism
  • Driving (eg: harsh braking, fast turns, uncomfortable)
  • GPS route not best chosen.
    • Chauffeur relies to much on GPS maps and is not planning and checking maps when safe to do so. 
    • Does not have a good local knowledge of major roads or locations.
  • Pickup issues
  • Cleanliness of interior/exterior car or chauffeur.
  • Traffic (chauffeur chose route with most traffic)
  • Not wear a Face Mask (during coronavirus pandemic)

If you do these things you can be reviewed between 60% to 79% or receive a 3-star rating:

  • Not follow the level of Etiquette and Professionalism, for example being inconsiderate, disrespectful, rude.
  • Driving (eg: Drives to fast or slow, hits holes/kerb, very uncomfortable)
  • Conversation (eg: inappropriate, too much, asks personal questions)
  • Comfort (cornering, nauseating, bumpy, rough)
  • GPS Route (over relies/uses, not knowledgeable of local roads, takes longer route or misses turns/instructions)
  • No Face Mask even after requested by CCRP (during coronavirus pandemic).

If you do these things you can be reviewed between 40% to 59% or receive a 2-star rating:

  • Not follow the level of Etiquette and Professionalism, for example forgetting to greet CCRP, poorly dressed or not in company uniform, does not comply with Business API policy)
  • Driving (eg: breaks road rules, drives over/under the speed limit, uses one hand to drive, takes eyes off road)
  • Cleanliness (eg: dirty interior/exterior of car, chauffeur not groomed or unwashed or has body odour)
  • Pickup (not followed pickup location, took too long)
  • Car Quality (has dents, damages, scratches, wheel rims scratched, items in car not working)
  • Music (does not follow Business API policy, loud or no music, inappropriate music, does not comply with CCRPs request)
  • No Face Mask even after instructed by CCRP (during coronavirus pandemic).

If you do these things you can be reviewed between 0% to 39% or receive a 1-star rating:

  • Not follow the level of Etiquette and Professionalism, for example keeping CCRP waiting in or out of the car; does not follow Business API policy, disrespectful, poor language skills, Chauffer does not identify themself.
  • Driving (eg: very unsafe and dangerous driving, hands-off steering wheel, excessive braking and harsh braking, rushing to change lanes)
  • Conversation (does not follow Business API policy)
  • Car Quality (old vehicle, poor maintenance, unable to see outside windows because of dirty, broken or cracked windows)
  • Cleanliness (eg: extremely smelly and dirty interior/exterior of the car, chauffeur not in clean/ironed uniform or appropriate clothing or footwear)
  • Music (does not follow Business API policy, excessively loud music, inappropriate music, does not comply with CCRPs request)
  • No Face Mask even after instructed by a Supervisor or Business API Policy Associate (during coronavirus pandemic).

2020-09-11 01:46
Greg Paff

Instruction manual Wireless Mouse for Directors AUS Laptop J.Burrows_Elite MS300

Instruction Manual Wireless Mouse for Directors AUS Laptop J.Burrows_Elite MS300

2022-09-18 03:22
Administrator Iconic System

What is the WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW

The WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW are as follows:

IMPORTANT NOTICE

  1. #1: The information provided here is strictly for the use of Iconic Workers and for business purposes only. All personal use of the Wi-Fi is not permitted. The details are not to be provided to any person who is not a registered Iconic Worker or has not been authorized or approved by the Company Senior Executive Members.
  2. #2: For the security of the details herein, each time you view or access this page you are required to make a brief note on the comment section of this FAQ explaining why you accessed or viewed this page and what for what purpose. You are reminded that all access to the Iconic Knowledge Base FAQ server is logged. Therefore if a comment is not made as required at the time you have logged into this FAQ, this will be deemed as inappropriate and irresponsible behavior and a security breach.

Wi-Fi SSID: Iconic_Studios

Wi-Fi Password / Network Security Key: ruBKVzSJ2XFy#v5C

2023-06-16 04:48
Administrator Iconic System

Padlock Combination Stainless Steel Outward Key Security Code

Padlock Combination Stainless Steel Outward Key Security Code is listed below.  This lock is located at the Iconic Hurstville Studios and is currently unused.

IMPORTANT NOTICE

  1. #1: The information provided here is strictly for the use of Iconic Workers and for business purposes only. All personal use of the Combination Key Lock is not permitted. The details are not to be provided to any person who is not a registered Iconic Worker or has not been authorized or approved by the Company Senior Executive Members.

  2. #2: For the security of the details herein, each time you view or access this page you are required to make a brief note on the comment section of this FAQ explaining why you accessed or viewed this page and what the purpose of viewing/accessing this FAQ was for.  THIS IS SECURITY REQUIREMENT. You are reminded that all access to the Iconic Knowledge Base FAQ server is logged. Therefore if a comment is not made as to why you viewed or accessed this FAQ as required at the time you have logged into this FAQ, this will be deemed as inappropriate and irresponsible behavior and a security breach.

Padlock Combination Stainless Steel Outward Key Security Code: Iconic_Studios @ 25 Gallipoli Street, Hurstville NSW 2220 Australia

Combination Security Key Code: 6325

Lock Image is:
Padlock Combination Key Black & Gold

 

2023-06-23 08:39
Administrator Iconic System

Padlock Combination Lockwood Key Security Code

Padlock Combination Lockwood Key Security Code is listed below.  This lock is located at the Iconic Hurstville Studios and is currently unused.

IMPORTANT NOTICE

  1. #1: The information provided here is strictly for the use of Iconic Workers and for business purposes only. All personal use of the Combination Key Lock is not permitted. The details are not to be provided to any person who is not a registered Iconic Worker or has not been authorized or approved by the Company Senior Executive Members.

  2. #2: For the security of the details herein, each time you view or access this page you are required to make a brief note on the comment section of this FAQ explaining why you accessed or viewed this page and what the purpose of viewing/accessing this FAQ was for.  THIS IS SECURITY REQUIREMENT. You are reminded that all access to the Iconic Knowledge Base FAQ server is logged. Therefore if a comment is not made as to why you viewed or accessed this FAQ as required at the time you have logged into this FAQ, this will be deemed as inappropriate and irresponsible behavior and a security breach.

Padlock Combination Lockwood Key Security Code: Iconic_Studios @ 25 Gallipoli Street, Hurstville NSW 2220 Australia

Combination Security Key Code: 7469

Lock Image is:

 

2023-07-25 14:07
Administrator Iconic System

How to open up & secure Hurstville Studios at the start of the day or shift?

When starting the day or your shift at the Iconic Property of Hurstville Studios and you are the first person to arrive and are required to open up and secure the property, the following procedures must be completed in the order it is stated and without exception.


Updated 18 July 2023 22:39 by @steve.baltzois 

  1. Added instructions for switching on the at Two Way Radio Intercom at specific locations.  Where it says "if applicable" this refers to whether it will be used for the day.  To determine this, check if a worker will be situated at the location for the day.  If there will be an Iconic Worker working in that specific location, then it must be switched ON

IMPORTANT NOTICE

  1. #1: The information provided here is strictly for the use of Iconic Workers and for business purposes only. All personal use or broadcasting of the information stated herein is not permitted. The details are not to be provided to any person who is not a registered Iconic Worker or has not been authorized or approved by the Company's Senior Executive Members.

  2. #2: For the security of the details herein, each time you view or access this page you are required to make a brief note in the comment section of this FAQ explaining why you accessed or viewed this page and what the purpose of viewing/accessing this FAQ was for.  THIS IS SECURITY REQUIREMENT. You are reminded that all access to the Iconic Knowledge Base FAQ server is logged. Therefore if a comment is not made as to why you viewed or accessed this FAQ as required at the time you have logged into this FAQ, this will be deemed as inappropriate and irresponsible behavior and a security breach.

Opening Up and Securing the Procedures.

Where you find an action that is not as required, you are to secure and or open it.  For instance, if the bullet point says check if open, or check if unlocked and you find that the open procedure is not open or unlocked, then you are required to open or unlock the item (as required).

  1. If it is Wednesday morning, and our large garbage bins were put out the night before to be collected, please clean up and roll in our property's large garbage/trash cans back to their allocated place on the property.  To check which garbage/trash cans went out the night before refer to the Municipality website at https://wasteservices.georgesriver.nsw.gov.au/index.php?addressCheck=25+Gallipoli+Street+HURSTVILLE&houseid=34528 

  2. Check the Garage Doors are locked and secured. MUST ALWAYS BE DOUBLE-CHECKED TO BE LOCKED.

  3. Enter the Front Porch and unlock and open the White Metal Security Screen door gate

  4. Unlock and open the Wooden Front Entrance door.
     
  5. Close the White Metal Security Screen door gate as you enter the hallway of the property.

  6. Close the Wooden Front Entrance door behind you as you enter the property.

  7. Lock the White Metal Security Screen door gate behind you as you entered the property (recommended); or
    1. Lock the Wooden Front Entrance door behind you as you enter the property; or
    2. You can lock both doors.

  8. Enter the Hallway Area and do the following:
    1. Switch on the Bottom light.
      1. Important: Leave the middle and top buttons on for the Security Sensor Lights.

  9. If the Senior Producer's Room (1st room on the left from the front door) is open then do the following:
    If the Senior Producer's Room door is closed/locked skip this step.
    1. Blind to be pulled up.
    2. (Ask first) if all windows are to be opened.
    3. All TV, Video, Monitors, or Project Units are switched on.
    4. Switch ON Two Way Radio Intercom, check that the Channel is 140.125 over 140.125 for Iconic Intercom, and leave it on the charging unit (if applicable).
    5. (Ask first) if the ceiling fan is to be switched on.
    6. Lights to be switched on.
    7. (Ask first) if the door is to be opened.
    8. Leave computers on as they must access the Iconic Server network for backup and updates.

  10. If there is any mail, to be date/time stamped and pushed under the door of the Senior Producer's Room., if the door is locked/closed.
    1. If the Senior Producer's Room room is open, (knock/ask first), and if granted permission, enter the room and place mail in top intray or hand deliver to the Senior Producer.

  11. Rehearsal/Training Room: Only if the room is required to be used on the day or on your shift ... Enter the room (1st room on the right from the front door) and do the following:
    1. Blind to be pulled up.
    2. All TV, Video, Monitors, or Project Units to be switched on.
    3. Lights to be switched on.
    4. Door to be left ajar or closed (as required).

  12. Makeup/Wardrobe Room: Only if the room is required to be used on the day or on your shift ...Enter the room (2nd room on the left from the front door) and do the following:
    1. Blind to be pulled up.
    2. All TV, Video, Monitors or Project Units to be switched on.
    3. Lights to be switched on.
    4. Door to be left ajar or closed (as required).

  13. Enter the Reception / Living Room and do the following:
    1. Leave the Outside Screen Security Gate closed and locked.  Only unlock if it is to be used on the day or on your shift.
    2. Leave the Inside wooden door closed and locked. Only unlock if it is to be used on the day or on your shift.
    3. Blind to be pulled up.
    4. If required, set up a fireplace with appropriate firewood and kindle.
    5. Switch ON Two Way Radio Intercom, check that the Channel is 140.125 over 140.125 for Iconic Intercom, and leave it on the charging unit (if applicable).
    6. All TV, Video, Monitors, or Project Units are to be switched on.
      1. Leave computers on as they must access the Iconic Server network for backup and updates.
    7. Only if the room is required to be used on the day or on your shift ... Lights to be switched on.

  14. Enter the Conference / Dining Area and check the following:
    1. Only if the Air Conditioner is required to be used on the day or on your shift, then switch it on to the appropriate setting.
    2. All TV, Video, Monitors, or Project Units are to be switched on.
    3. Lights to be switched on.

  15. Enter the Kitchen and do the following:
    1. Blind to be pulled up.
    2. Start the dishwasher if there were dirty dishes from the previous night/date.
    3. Check that all stove top eyes are switched off.

  16. Enter the Computer Room and do the following:
    1. Blind to be pulled up.
    2. All TV, Video, Monitors, or Project Units are to be switched on.
    3. Switch ON Two Way Radio Intercom, check that the Channel is 140.125 over 140.125 for Iconic Intercom, and leave it on the charging unit (if applicable).
    4. Leave computers on as they must access the Iconic Server network for backup and updates.

  17. Enter the Open Center Area and check the following:
    1. Gently turn the blinds outwards and pull the string for the blinds to be pulled outwards to bring in the sunlight.
    2. All windows are still closed from the last time/date.
    3. You can keep closed the Rear Wood Doors, if not required to be opened.
    4. You can keep closed the Rear Metal Security Doors, if not required to be opened.

  18. Film Editing / TV / Theaterette room: Only if the room is required to be used on the day or on your shift ... Enter the room and do the following:
    1. Blind to be pulled up.
    2. Switch ON Two Way Radio Intercom, check that the Channel is 140.125 over 140.125 for Iconic Intercom, and leave it on the charging unit (if applicable).
    3. All TV, Video, Monitors, or Project Units are to be switched on.
      1. Leave computers on as they must access the Iconic Server network for backup and updates.
    4. Only if the Gas Heater is required to be used on the day or on your shift ... turn on and set at appropriate/required temperature (if available).
    5. Lights to be switched on.

-------------------------------------------------

Questions Asked and Answered:

-------------------------------------------------

  1. David Phillips | 04-Jul-2023 03:07 | How to open up & secure Hurstville Studios at the start of the day or shift?
    1. QUESTION: question to clarify there are no directives on either of the two bathrooms, is this correct?
    2. answered by @steve.baltzois | 04-July-2023 14:53 |
      1. That is correct David.  When opening up the property, there is nothing that needs to be done, given that everything is checked on the last Close procedure.

2023-07-20 09:12
Administrator Iconic System

Aiwit Doorbell Camera at Hurstville Studios

The Aiwit Doorbell Camera at Hurstville Studios is the Electronic Wifi Ringer Door Bell for the safety and security of all persons, workers who are located at the property, as well as the property of Iconic's Hurstville itself.

The Doorbell requires period charging from a USB charger.  This is located in the Computer Room.  it is located in the bottom shelf o the left cupboard of the Computer Room.

The instructions on how to operate, access, and install the device can be found on the company's website by clicking here.

Image of Products:

2023-06-26 14:04
Administrator Iconic System

The SafeBox Combination Key Security Code is listed below.  This lock is located at the Iconic Hurstville Studios and is currently used for the security of the Side Gates at the Studio.

IMPORTANT NOTICE

  1. #1: The information provided here is strictly for the use of Iconic Workers and for business purposes only. All personal use of the Combination Key Lock is not permitted. The details are not to be provided to any person who is not a registered Iconic Worker or has not been authorized or approved by the Company Senior Executive Members.

  2. #2: For the security of the details herein, each time you view or access this page you are required to make a brief note in the comment section of this FAQ explaining why you accessed or viewed this page and what the purpose of viewing/accessing this FAQ was for.  THIS IS SECURITY REQUIREMENT. You are reminded that all access to the Iconic Knowledge Base FAQ server is logged. Therefore if a comment is not made as to why you viewed or accessed this FAQ as required at the time you have logged into this FAQ, this will be deemed as inappropriate and irresponsible behavior and a security breach.

Grey SafeBox Combination Key Lock Location: Iconic_Studios.  Request address from Senior Management

Combination Security Key Code: 4273

Lock Image is: not provided for security reasons

 

2023-09-13 01:39
Administrator Iconic System

Safe Delivery Practises for handling and delivery Hot Food and/or Perishable Groceries

The NSW Food Authority is an enforcement agency that administers the Food Act 2003. All food businesses and delivery companies that delivery food in NSW must comply with the Food Act 2003, Food Regulation 2004 and the Food Standards Code (the Code). Although the Code is a national code it is enforced at a state and local level. In NSW this role falls on the NSW Food Authority and local councils.

Below is a list of standards and requirements that all Iconic Production Runners must be aware of and adhere to.  In essense, the total delivery time is from the time of purchase at the store to the time customers receive the delivery at their home. Unless food is kept at refrigerated temperatures at the food business before delivery, or if ice bricks are used, the total delivery time for perishable food should not exceed 4 hours. 

  1. STANDARD 3.2.2 FOOD SAFETY PRACTICES AND GENERAL REQUIREMENTS.

    1. This clause includes definitions applicable to this standard only. Definitions that apply to
      more than one of the standards are specified within Standard 3.1.1. Standards 1.1.1 and
      1.1.2 also provides definitions of terms used throughout the Code.
    2. https://www.foodstandards.gov.au/sites/default/files/publications/SiteAssets/Pages/safefoodaustralia3rd16/Standard%203.2.2%20Food%20Safety%20Practices%20and%20General%20Requirements.pdf 

  2. SAFE FOOD AUSTRALIA 2-hour / 4-hour rule.

    1. If you’re a food business, using the 2-hour / 4-hour rule is a good way to keep food that’s taken out of the fridge safe. 
    2. https://www.foodstandards.gov.au/sites/default/files/2023-10/2hour4hour_Final.pdf 

  3. Food Standards Australia New Zealand (FSANZ).

    1. FSANZ is an independent statutory agency established by the Food Standards Australia New Zealand Act 1991 (FSANZ Act). FSANZ is part of the Australian Government's Health portfolio. Safe food for life. Food safety is our business. FSANZ has set the standards for safe food in Australia and New Zealand for more than 25 years. Our work is at the heart of the world-class bi-national food regulation system, ensuring consumers in both countries can be confident the food they buy is safe to eat.
    2. https://www.foodstandards.gov.au/ 

  4. Food business home delivery guide.

    1. The home delivery guide is for food businesses that offer home delivery of perishable food items in unrefrigerated vehicles.
    2. https://www.health.vic.gov.au/food-safety/food-business-home-delivery-guide
  5. ASUDA How long can groceries sit out?

    1. Will meat remain safe in my trunk?
    2. https://ask.usda.gov/s/article/Will-meat-remain-safe-in-my-trunk#:~:text=Two%20hours%20is%20the%20limit,the%20temperature%20is%20very%20cold

2024-08-12 15:17
Steve Baltzois

When can I take or make a phone call when on an Iconic Chauffeur Job?

Regardless of whether the Iconic Chauffeur Job is a Tier 1, 2, 3, 4, or 5 Job the focus and priority must always be first to the CCRP.  The following is a set of policies that Iconic Chauffeurs are to adhere to when it comes to taking or making a phone call when on an Iconic Chauffeur Job.

Taking or Making a Phone Call:

  1. When Driving ...
    1. only when it is specifically related to the VIP or is coming from Iconic Event Managers;
    2. or in an emergency.

  2. When next to or in proximity of the VIP …
    1. only when it is specifically related to the VIP or is coming from Iconic Event Managers;
    2. or in an emergency.

  3. When on AS DIRECTED or waiting and the VIP is not present or near the Chauffeur
    1. all phone number listed calls
      1. if related to the VIP or the VIP job you are on or coming from Iconic HQ, you can answer the call and communicate up until the VIP returns to your proximity, and then the VIP gets your attention as you put the caller on hold or tell them you will call back.
      2. if it is not related to the VIP or the VIP job or is not from Iconic HQ. Continue with the conversation until the VIP returns or is in close proximity.  You must then terminate the call immediately and tell the caller you will call them back.

    2. private number calls
      1. briefly to determine if it is related to the VIP or VIP job. If it is not terminate the call and it is up to you if you wish to call back the person who had a private number.
      2. do not answer or take a private or personal call from family or friends unless an emergency.

2011-04-13 08:32
Alex Rozenberg

What makes an Iconic Chauffeur the best Chauffeur available for a CCRP and how to drive smoothly as a Chauffeur?

There are many things that can make you an Iconic Chauffeur.  The first and foremost is your belief in yourself that you are Iconic and everything you do in your role as a Chauffeur is done in the Iconic way.  Being an Iconic Chauffeur means that you are servicing people who need to feel respected, honored, and safe.  They are not your friends so making them feel happy or to be attached to you is not your first approach.  While this is a list of qualities and skills that we know make a chauffeur Iconic, it is not limited to only these.  Being Iconic, let alone an Iconic Chauffeur means you are the most highly skilled person within your department and are always training, researching, and rehearsing your skills to be Iconic..

An exceptional chauffeur service adds an extra dimension of comfort and luxury to travel for an individual, regardless of the CCRP's age, status, gender, race.  This also applies to the business person or professional in their requirements for travel.

The first thing to understand about being an Iconic Chauffeur is What really is a Chauffeur?  A chauffeur at Iconic is more than a driver.  They are a person employed to drive a passenger motor vehicle such as a Corporate, Luxury, or Executive Sedan or perhaps even a larger vehicle for bigger groups. While chauffeurs are often depicted in the media as exclusively for the rich and the famous, modern chauffeur services across the world are quite affordable and enjoyed by many individuals, business travelers, and organizations.  ‘Chauffeur’ is more than just a fancy way to say ‘driver’. While a driver’s job is simply to drive a CCRP from point A to point B, a chauffeur goes above and beyond to make the CCRP's journey a pleasant experience:

  1. demonstrating the utmost professionalism and discretion,
  2. delivering you to your destination smoothly and on time,
  3. offering helpful advice for your journey,
  4. and more.

To be an Iconic Chauffeur you must have and maintain these skills and qualities.

  1. Exceptional customer service
    Offering the perfect balance of courtesy and formal respect, a professional chauffeur will deliver a CCRP to their new location safely and with an incredible level of professionalism. They provide first-class customer service.  The Iconic chauffeur will open the door for the CCRP. If the CCRPs need help orienting to their new location, the Iconic Chauffeur will know and recommend the best places or act as their guide, providing accurate, helpful advice. The Iconic Chauffeur will carry the CCRP's luggage. The Iconic Chauffeur expertly take the best routes to deliver the CCRP to their meeting on time. The Iconic Chauffeur be happy to take the scenic route for the CCRP so they can bask in the local sights, or they'll offer convenient door-to-door airport transfers so the CCRP can get where they need to be without stress.

  2. The highest level of Safety
    A chauffeur driver has excellent driving skills. Since our clients’ safety is our top priority at Iconic Productions Chauffeur Department, our chauffeurs must be extensively trained in driving safety and defensive driving. With a chauffeur service, safety records should be impeccable.  An Iconic chauffeur should have an expert understanding of how to operate each vehicle to ensure maximum safety and comfort for the CCRP. Take the time to inspect the service’s fleet and feel empowered to ask questions about safety. Inquire about our safety standards and vehicle safety records. An Iconic Chauffeur always prioritizes safety, first after all.

  3. Courtesy
    An Iconic Chauffeur is expected, without hesitation to treat the CCRP with respect and courtesy as a part of their experience with a professional chauffeur. 

  4. A flawlessly professional service
    Shabby or unprofessional clothing is never permitted by an Iconic Chauffeur.  All Iconic Chauffeurs must always adhere to the Chauffeur Etiquette and VIP Chauffeur Etiquette as well as Etiquette for all Iconic Workers and Contractors at all times. To be an Iconic Chauffeur you must have a high quality of self-pride in your presentation with a crisp, clean uniform and carry yourself with dignity.

  5. High-quality well-maintained vehicles
    While the servicing and maintenance of the Chauffeur vehicles is managed by the appropriate Vehicle Manager, an Iconic Chauffeu must always consider the quality of their fleet. An Iconic Chauffeur must ensure the vehicle is meticulously clean and well-maintained while under their care.  They must always follow safety regulations.

  6. Punctuality
    An Iconic Chauffeur is time-conscious and punctual. They will arrive early and ensure that the chauffeured vehicle is waiting at the pickup spot as soon as you are ready to go.

  7. Awareness, responsibility, and skill.
    An excellent driver let alone an Iconic Chauffeur must possess three essential qualities and that is awareness, responsibility, and skill. They should be able to understand possible dangers on the road.  The qualities that make an Iconic Chauffeur Iconic contribute significantly to a safer and more enjoyable driving experience for the CCRP.
    1. Awareness Of Potential Hazards
      In the event that a driver can’t comprehend its environmental elements then there is a 100% possibility of likely dangers. One of the main characteristics of an effective chauffeur is monitoring what is going on in the street and its environmental elements. An attentive and mindful driver avoids accidents by staying alert. They always react appropriately to their surroundings with an open mind.
    2. Understanding Of Your Surroundings
      Expert drivers can identify potential hazards and they save themselves from all the dangerous ways. They always consider factors like road conditions, the number of vehicles on the road, and other similar factors. In this way, the changes in the environment are judged in order to quickly react to an unknown danger that is coming. This quick and efficient way of understanding the surroundings is also the most important quality of a safe driver.

    3. Awareness Of Other Vehicles On The Road
      Observing the bicycles, cars, and pedestrians is also necessary so that perfect eye contact gives optimum reaction time. Any bad behavior of a single driver may affect its surroundings. Aggressive behavior and some other factors can overcome the mind of a potential driver. And this is very dangerous, a safe driver should only focus on driving. 

    4. Anticipation Of Potential Dangers
      Weather conditions may also affect the driver’s behavior. Potential dangers can be avoided if a driver does not worry about the strong winds and heat waves that may occur from time to time. They must be aware of their surroundings and other vehicles on the road.  When these potential dangers are anticipated, driving becomes an easy job.

    5. Responsibility Of Actions
      Excellent drivers are also responsible. The driver should comply with transit regulations, think about other street clients, and up-keep with the vehicle appropriately. Great drivers comprehend that their activities out and about straightforwardly influence others’ security, and they view this obligation in a serious way.
    6. Adherence To Traffic Laws
      Traffic laws and signals are obeyed by responsible drivers. Stop signs and red lights should be observed, turn signals should be used, and speed limits should be followed.  In addition to wearing a seatbelt and using child safety seats when necessary, experienced drivers know the importance of wearing a seatbelt. Drivers can avoid accidents and ensure smooth traffic flow by following traffic laws.

    7. Consideration Of Other Road Users
      Taking others’ security in mind is the obligation of a dependable driver. A person on foot, cyclist, or other driver must always be considered and kept at a reasonable distance. A driver’s actions can significantly impact the safety of others.  Tailgating, reckless lane changes, and distracted driving are dangerous driving behaviors that should be avoided.

    8. Control Of The Vehicle
      Skilled drivers can control their vehicles with ease and precision. Smooth and effective steering, braking, and acceleration are among these skills. As well as understanding the mechanics of their cars, successful drivers can respond appropriately to road conditions, such as inclement weather or rough terrain. A driver can ensure a safe driving experience by controlling their car and reacting quickly to road hazards.

    9. Response To Road Conditions
      Skilled drivers respond effectively to road conditions. Inclement weather navigation includes rain, snow, and fog. Potholes or debris on the road are also considered road hazards. Most notable drivers also slow down in challenging road conditions and observe extra caution. The driver can ensure a safer driving experience by anticipating road conditions and responding accordingly.

To Drive Safely, Comfortably, and with a real sense of Smooth Driving as an Iconic Chauffeur you must do the following:

Driving smoothly has a number of benefits. It keeps your passengers, and the CCRPs more comfortable (especially children in the back seat), it puts less stress on the car, you use less fuel, generally safer, and you can make more rapid progress down the road. Before we find out how to drive smoothly, let’s look in more detail at what problems erratic driving causes.

  1. Passenger comfort
    Passengers, the CCRPs, perceive g-forces more than drivers as they don’t have a steering wheel to hold on to and, if in the back, can’t always see where the road is turning, therefore can be surprised by a car’s movement.  Leaning into a curve tends to make travel more pleasant; being thrown around by unexpected curves, or having to brace yourself, doesn’t. If car sickness ensues, you’ll spend much longer reaching your destination.

  2. Vehicle wear and tear
    Greater g-forces mean more wear and tear on tires, brakes, and suspension components. Sharp turns load up the suspension and put more pressure through the tires.

  3. Fuel consumption
    Driving smoothly means anticipating braking and acceleration points, using appropriate acceleration, and carrying more speed through corners without increasing the g-forces. As a result, you’ll use less fuel.

  4. Less margin for error
    Even though you may be travelling more slowly than you could theoretically drive, erratic and harsh movements give you less margin for error, particularly when the road conditions are more challenging such as in the wet. Greater g-forces equate to more chance of causing a skid.

  5. Driving less smoothly is slower
    When you drive more smoothly it often means you can make more rapid progress, and this is primarily because the cornering technique will allow you to maintain a great speed through the corners, but without increasing the maximum g-force.

So how does an Iconic Chauffeur drive smoothly?

  1. Anticipation
    Look as far up the road as possible and this will allow you to see when corners are coming, and also if there are other vehicles that you might need to overtake or brake for. A really common occurrence is to see a driver zoom rapidly up to the rear of a car on the motorway and slam on the brakes as if they didn’t see them. This just uses up your petrol and brakes. Start slowing down slightly earlier, at least a chevron from the vehicle in front of you, and moderate your speed so that you catch up with the vehicle in front at a time when they can pull back into the left. Or, if you are in a place where you can’t overtake, there’s no reason to come barrelling up behind someone as you can catch them up gradually.

    Anticipation can be used when approaching traffic lights. If the lights have been green for a while as you are approaching them, they will likely turn red by the time you get there. Similarly, if they’ve been red a long time as you’ve been approaching, they could turn green. This is more effective if you know the road and the phasing of the lights.

  2. Using the accelerator and brake correctly
    You should only ever need the accelerator’s full travel in two situations: overtaking, or getting out of danger that requires you to speed up. You should only need your brake’s full potential if there is imminent danger which means you have to stop as quickly as possible.   Smooth braking and acceleration are the key here.  Pressing the accelerator pedal is just as important for smooth driving as how you press the brake.  There are many YouTube videos on how to accelerate and brake smoothly.  Here is what an Iconic Chauffeur knows and does when it comes to accelerating and braking.

    1. Braking
      Don't break when you are meters from the vehicle or traffic stop in front of you.  Starting a slow meticulous braking at least a chevron from the obstacle in front of you.  If when you stop the car jolts back, then you have overpressed the brakes.  Don't push the brake, lift your foot from the brake and push down again.  This is known as pulsing and causes immense discomfort to the CCRPs.

      1. Squeeze the brake pedal smoothly.

      2. You can brake much faster than you can accelerate so the forces involved have greater potential to unsettle the balance of your car and cause loss of traction.

      3. Squeeze the brake pedal smoothly, never stamp on the brakes, and try not to get into the habit of allowing ABS to sort out locked wheels. This doesn’t mean that you can’t press the pedal hard, but ensure that the pressing and releasing motions are progressive. This will keep weight transfer spikes to a minimum and reduce the chances of unnecessary weight transfers or wheel-lock.

    2. Acceleration
      Many drivers pump the accelerator inadvertently (subconsciously) because they are not paying attention to their speed.

      1. They set the vehicle at a speed, then it drops without them noticing, so they have to accelerate again; or, it accelerates without them noticing, either on a downhill or they are applying a little more pressure on the accelerator without realising and then they have to brake or lift their foot off the accelerator.

      2. This wastes money because it uses much more petrol and it causes pulsating G-forces that the CCRPs will feel and experience.  From a stopping point, do not quickly move your foot from the brake to the accelerator. 

      3. Everything about smooth driving is that your actions are smooth too and not harsh, sharp, or erratic. 

      4. When you need to accelerate, gently and slowly release your foot from the brake and move it to the accelerator. 

      5. When pressing the accelerator, don't push hard on the pedal. 

      6. Again gently and smoothly place your foot on the accelerator and allow the vehicle to gently increase speed. 

      7. A good way to check this on your rehearsal driving days or when you are driving on your own privately is to be aware of the odometer.  If your odometer needle moves from 0 to 10 or 20 kilometers in the first 2 seconds you are too harsh on the accelerator.  If the vehicle has a numerical digital odometer and the numbers rise in multiples of 5 and 10 you are too harsh on the accelerator.  Consider this, when counting in numbers it is easier and smoother to count 1, 2, 3, 4, 5, 6, 7, 8, 9, 10.  Not 1, 5, 9, 11, 19, 28, 45 and so on.

      8. You can use cruise control if you are on the open road, but for other situations, you will need to keep an eye on your speed and also the engine tone. You can often get clues of your speed by listening for a change in the engine tone.

      9. Following these guidelines actually lets you carry much more speed through a corner, which is a quicker way to drive. The g-forces on the passenger and the car are evened out and it’s a more pleasant journey.

  3. Taking the smoothest line
    There are two main methods of cornering and there are pros and cons to each method. The Institute of Advanced Motorists states a different way of cornering when you can’t see around the corner because of the ‘vanishing point’. Technically, the smoothest way around a corner is the racing line. This is best explained in the diagram (below).
    Smooth Line Driving 

    Approaching the corner you stay near the outside, i.e. if you’re approaching a right-hand bend, move to the left of the road. Brake mostly in a straight line. You can use a little trailing brake (very gentle braking) as you start to turn, and this will be necessary if the corner has a decreasing radius (i.e. gets sharper). Aim the car at the apex of the bend (but not crossing the centre line); ideally, your inside wheels will be just to the left of the centre line. Then let it drift out towards the outside of the curve. With practice, you will start to feel the smoothest line through the corner. Driving this line is the most gentle curve between the change in direction.

    For a left-hand bend, you will move to the right of your lane (don’t cross the centre line). The apex is on the inside of the corner. Try not to cross any edge lines as there may be rough patches, bumps, or objects that could damage your tires. Then let it drift out to the right-hand of your lane. If there’s an approaching vehicle (particularly a heavy one), then you would not do this because you want to maintain a safety margin, but if there is no traffic it is safe to smooth out the corner.

    This line creates the least stress on the car, the least g-forces, and allows you to maintain a greater speed through the corner, thus saving fuel. It also gives you a better margin of error mid-corner.

    The other benefit is that as you approach the bend from the opposite side of your lane (i.e. the left of your lane for a right-hand bend), you can actually see slightly further around the bend.

  4. Taking the safest line
    The IAM way of cornering will see you only brake in a straight line and turn in towards the apex only when you can see through the corner. You don’t cut as close to the centre line (or inside of the curve), and you drive into your lane directly rather than letting it drift out. This is safer when you can’t see through the corner, and on narrower roads. The car is also more stable under a small amount of throttle which will enable you to keep your speed constant around the corner.

    Remember, it’s not what you drive, it’s how you drive it.

  5. Maintain a 4-second gap between other vehicles
    When most people learn to drive, they are often told of the 3-second rule.  This is a good driving skill to know, however as an Iconic Chauffeur, it should be a 5-second window, which is about a chevron. You may have heard to keep 2 car lengths between you and the vehicle in front of you, but that’s actually misleading. Depending on your speed, 2 car lengths may be too much or too little room. Instead, ask yourself, “If the vehicle in front of me stops where they are right now and I slammed on the brakes, would I hit them in under 3 seconds?” If the answer is yes, back off a bit.

  6. Keep your head on a swivel
    Stay actively focused on the road and track your surroundings. It’s easy to just pull behind another vehicle and mindlessly follow them, but it’s important to scan your surroundings so that you’re actively following what’s going on around you. Every 10-15 seconds, give the landscape a quick scan. Use your mirrors to see what’s happening around you on the right, left, and rear. This will keep you engaged and prevent you from getting fixated on any one thing for too long.  If you’re on a long stretch of highway with no turns and you’re just cruising along, just scan the road in front of you as far as you can see instead of focusing on the vehicle in front of you.

  7. Check your mirrors before changing lanes
    Instead of turning all the way around for a few seconds, rely on your mirrors. Once you turn your blinker on, check all 3 of your mirrors (ie: the rearview mirror, the mirror opposite the blinker light, and then the mirror where the blinker is on). This will help you build a mental image of where the vehicles around you are without totally twisting your neck around. If you scan your mirrors and spot an opening for the lane change, do a safe turn of the head to check the small blind spot on your side. Checking your mirrors first will keep you from needing to look at every vehicle on your side before switching lanes.  Obviously, if there’s nobody in front of you and you really want to be 100% certain that nobody’s in your blind spot, feel free to do one of those quick head-turn moves. It’s not a good idea to take your eyes off the road in front of you, but if it’s totally clear it’s alright to do this for a second or two.

  8. Don’t turn the wheel before you turn left
    A lot of people make a big mistake when turning left or right. When you’re sitting in the turn lane, keep your wheels pointed straight. Don’t start turning the wheel until the exact moment you want to initiate the turn. A lot of people wait in the turning lane with their steering wheel turned a bit, which causes them to overturn, potentially into oncoming traffic in the perpendicular lane.  On top of that, if you get rear-ended while your wheels are turned, your vehicle will slide into the oncoming traffic, and this is very unsafe.  Also, make sure you don’t turn into the right-hand lane when they’re turning left. Not only is this inefficient from a turning perspective, but it’s usually illegal.

  9. Pin your eyes on your target in tight situations
    If your vehicle skids, slides, or you’re surprised, focus on your exit point. Keep your eyes pinned where you want your vehicle to go instead of focusing on how your steering wheel is oriented, or which direction your vehicle is facing. You’ll intuitively feel whether your vehicle is heading toward the point you’re looking at, and you’ll adjust the steering wheel accordingly based on the feedback you’re experiencing as your vehicle moves.  This is also helpful if you’re on a winding road or handling an odd turn. Look where you want to go, not where you are. You already know how to turn the steering wheel, and the reference point you’re looking at will help you intuit how you need to turn.

  10. Anticipate the moves of drivers around you
    Use the behavior of drivers around you to intuit what they’re thinking. If there’s a driver two lanes over who keeps switching lanes and tailgating, they’re probably going to be super aggressive if you get too close. If the person in front of you keeps slowing down and speeding up, it’s safe to say they’re distracted, so stay alert!  Drivers signal what they’re thinking through the way they navigate the roads, so if someone seems to be driving strangely or aggressively, it’s best to keep a tab on them and keep your distance.  Remember, you can’t control what other people do. Even if you’re the best driver possible, you still need to pay attention to what everyone else is doing!

  11. Master parallel parking with traffic cones
    Parallel parking can be tough, so practice in your spare time OR your allocated rehearsal time! Take your vehicle to an empty lot and set up two traffic cones near a curb. Pull up parallel to the front cone as if there’s a vehicle there. Pull back to where that imaginary vehicle’s passenger seat is located, and turn the steering wheel to the curb. Then, straighten out by turning the wheel in the other direction while reversing once your rear curb-side wheel is even with the curb-side wheels of the “vehicle” in front of you.  Practice doing this over and over again to see if you can do it in one attempt!  There is a great Wikihow webpage that has animated cartoons of how to perfect parking.  It is recommended that you take the time to always refer to this webpage.  https://www.wikihow.com/Parallel-Park 

  12. Follow the rules of the road
    Safety is the very first thing of any Iconic Worker.  It is no different for an Iconic Chauffeur.  It is your paramount goal when you’re on the road. Driving can be dangerous, so it’s important to follow your local laws. Always abide by the posted speed limit, regardless of how open the road may feel. Never try to “beat” a yellow light, and give pedestrians the right of way. Your turn signal is your best tool. It’s the main way that you can signal your intentions to other drivers. Even if you feel like nobody is around, just use your turn signal before changing lanes or turning.
    1. In fact when changing lanes, you should allow at least 4-5 signals before making the change of lanes.  You should never signal to change lanes and then rush to do so with only a signal or two flashing. 
    2. When it comes to turning, there is no exact distance before the turn in Australia's Driving Handbook.  The legislation for turning states, "Long enough to give sufficient warning to other road users before you turn."  At Iconic Productions as an Iconic Chauffeur, we recommend no less than 30 metres and no more than 100 metres before you turn.  This is not only a good habit to get into, it ensures smooth driving.
    3. Before pulling out from the side of the road or a parking area, you must indicate for at least 5 seconds.
    4. Always wear your seatbelt. Seriously, it’s one of the simplest and easiest things you can do when you get in the vehicle, and it may save your life.
    5. Unless you’re using a hands-free device, never use your phone while you’re driving. Not only is it almost always illegal, it’s extremely dangerous.

  13. Steering
    Shuffling your hands is not a smooth technique.  When driving on the track, hold the steering wheel at the nine-to-three position
    Correct Steering Position
    to allow fairly tight radius corners to be tackled without having to take your hands off the wheel. If your car requires a large number of turns from lock to lock you should reposition your hands on the wheel accordingly before taking a tight bend. Shuffling your hands is not a smooth technique.

  14. Weight transfers
    It’s important to keep unwanted weight transfers to a minimum when driving close to the limits of grip. Rapid weight transfers caused by aggressive steering, acceleration, braking, or gear changes can upset the balance of the car, and potentially cause you to lose control. Conversely, weight transfers can also work in your favour. For example, lifting off the throttle briefly before entering a corner may increase the available grip at the front wheels, lead to a better turn-in, and reduce understeer.

  15. Start meditating every day
    Yes, it sounds silly, but it will help you become a better driver and an Iconic Chauffeur!  Driving well is all about tracking multiple sets of information without losing your focus or cool. Since mindfulness meditation is all about learning to settle your thoughts and focus, there’s some evidence that it will actually make you a better driver and an effective Iconic Chauffeur.  Start by following a guided meditation tutorial (here is one that I use and recommend ... https://www.wikihow.com/Meditate ), and try to do at least 15 minutes a day. You’ll feel better, and you’ll end up being a better driver and Iconic Chauffeur.

2008-09-20 08:07
Alex Rozenberg

How do I complete a Proof of Delivery at a Drop off Location?

The Proof of Delivery for all Iconic Deliveries, regardless of the platform the delivery is from follows a 5-point procedure that is designed to protect, verify, confirm and create accuracy of the delivery.

The Iconic Proof of Delivery 5-step procedure is:

  1. The photo must consist of 80% of the location of the item at the delivery placement and 20% of the items
    1. Where you have to do multiple drop-offs at the same location because the delivery load contains a lot of items, you are to take manual photos of each drop-off before uploading the final Proof of Delivery.  It is okay for the customer to start accepting the goods as long as you take multiple manual photos of each drop-off.

  2. The Proof of Delivery photo must always show the entire door and location of the drop-off delivery.

  3. The photo must have a 1-inch gap from the bottom of the screen to the items so that the items are not right at the bottom border of the photo.

  4. The photo should have no likeness of any customer or ID or credit card in the image.

  5. The phone must remain in a vertical position, not slanted or angled when taking the Proof of Delivery photo.

When taking a photo ensure that you are not close to the items as you are highly likely will not be able to comply with the 80% location and 20% item. This is not the procedure for taking proof of delivery photos. 

It is highly recommended especially when you need to do a TRIED TO DELIVER (ttd) for a delivery where the customer is not available or the place is closed or unsafe to be left that three photos are taken.  The Iconic policy and procedure in place to make the 3 photo capture an Iconic policy is as follows and should be done in this order:

  1. First, take The Proof of Delivery photo per the 5-step procedure.
  2. Second, take the Location photo.  This is a photo that clearly displays the location of house, street number or store address, or building and should always be a medium to wide photo to include the location.
  3. Third, take the Safety Condition photo (optional, not always required).  This is to confirm the items were at the location in good condition and not damaged.

2024-09-07 02:00
Steve Baltzois

How to Use the Wireless Vehicle Model HL-107 Powerful Cyclone Handheld Vacuum Cleaner User Manual - 12000Pa Brushless Motor, Rechargeable

Model HL-107 Powerful Cyclone Handheld Vacuum Cleaner - 12000Pa Brushless Motor, Rechargeable, Cordless, Suction and Blow, Car, Office, Home Cleaning, Lightweight, Easy to Use, Quick Charging, Long Lasting Battery Life User's Manual.

To view the pdf attachment for the Model HL-107 Powerful Cyclone Handheld Vacuum Cleaner User Manual - 12000Pa Brushless Motor, Rechargeable User's Manual click here.

This item was purchased from https://www.temu.com/goods.html?_bg_fs=1&goods_id=601099573085429&sku_id=17592439044215&_x_sessn_id=2hw89fgx7z&refer_page_name=bgt_order_detail&refer_page_id=10045_1725687117280_5srrn84e41&refer_page_sn=10045 

2024-09-07 07:39
Administrator Iconic System

What to do at all pick up locations for an Iconic Deliveries Pick Up?

At all PICKUP locations, regardless of what platform it is or whether it is an Iconic delivery or the quantity of the pickup, Iconic Delivery Specialists are to not deviate from the numerical order of the steps given in this procedure at any time and for any reason. 

Where an incident occurs or you are interrupted while you are going through this procedure at the PICKUP location where you have to do something else, the Iconic method to avoid forgetting the PICKUP procedure is to use Slack, your smartphone notepad, or a small little notepad provided and make a note of what you last did before the interruption.  You can then complete what the interruption task/thing was and return back to the note you made on whatever medium you used and read where you were last at or the last thing you were doing before you were interrupted.  At this point you can now scratch off that point of reference as you continue from that point forward.

As an alternatively, if you are following the PICKUP procedure and you are interrupted, at your discretion, professionally and politely, you can say to whoever has distracted you, “please wait while you complete this task“ before starting that interrupted task. 

An Iconic Delivery Specialist must never deviate or start something new unless he has completed this procedure in its entirety, completing each and every sequence of the procedure.

The PICKUP procedure is as follows:

  1. When you arrive at the PICKUP location, you must scan the item and take a manual photo of the item. If the item does not require scanning, you must then take a manual photo of each and every item that is required to be picked up as evidence, similar to a virtual scan of the pickup.

  2. Once all items have been scanned and a photo of each item has been taken, you are to proceed to the Iconic Delivery vehicle.

  3. When at the Iconic Delivery vehicle and only when you are at the Iconic Delivery vehicle, you are to do step 4.

  4. Under the correct message of the actual job that is based on the messages on the Slack Production Run channel, you are to create a thread, and in that thread, you are to use the slacks number bullet list function.
    1. On that thread of the main message of the actual job and using the number bullet-list function of Slack, you are to write the quantity of the item picked up;
    2. After writing the quantity of the item, you are to write either the customer's first name with an initial of the last name or the customer's last name for that particular delivery that has been picked up.
    3. You are then to type the letters PU or pu (the title case of the letters is irrelevant).
      1. The exact process is to be no different than what Steve did with Nespresso https://iconic-productions.slack.com/archives/GBTHUCX45/p1725605213770679?thread_ts=1725599150.025129&channel=GBTHUCX45&message_ts=1725605213.770679

  5. Only after you complete steps 4a, 4b, and 4c you then upload the exact photo of the picked up entry/item.
    1. Each photo must be checked with the entry typed in steps 4a, 4b, and 4c and that it is the correct photo uploaded in the same order of the entry typed.
      1. This is easily demonstrated in the Slack link above as well.
    2. where it is not, correct the photo order list or contact your supervisor for support.

  6. Only after completing steps 5, 5a & 5b the actual item is placed in the vehicle in a safe location that is not putting pressure on the door or trunk hinges.

  7. After completing Step 6, if there is a second or more or any additional item to pick up, you are to repeat the process from step 3 again and continue to step 7 and NOT EVER DEVIATE.

  8. ONLY when all items have been picked up and recorded as mentioned and there is no other item to be placed in the vehicle you are
    1. to close and secure all doors and the trunk.
    2. to enter the vehicle in your allocated seat and state to your Iconic Delivery Route Captain the exact number of items picked up and they will verify the quantity picked up.

  9. The vehicle will then proceed as per the allocated route.

  10. As the vehicle proceeds you are to create an another thread on the correct message of the actual job that is at based on the Slack Production Run channel and in that thread you are to use slacks number bullet-list function.
    1. On that thread of the main message of the actual job and using the number bullet-list function of Slack, you are to write the name of
      1. the customer followed by the customers cellphone number.
      2. the name and cellphone must be in the same order as the pickup number list that was created earlier.
      3. The exact process is to be no different than what Steve did with Nespresso. See https://iconic-productions.slack.com/archives/GBTHUCX45/p1725606154957349?thread_ts=1725599150.025129&channel=GBTHUCX45&message_ts=1725606154.957349 

End of PICKUP procedure.

2024-09-19 14:26
Steve Baltzois

How to use CAMMHD 1296P HD 64GB Body Camera

The instructions manual on how to use the CAMMHD 1296P HD 64GB Body Camera is located on Iconic Productions Secured DropBox Server at https://www.dropbox.com/scl/fi/a8ldyx8lkm96vvkukj5in/20240907_2231-CAMMHD-1296P-HD-64GB-Body-Camera-User-Manual.pdf?rlkey=tb5z1521xkxhcoclpvzhmwm8w&st=sw0zicca&dl=0 

In addition to the user manual for CAMMHD 1296P HD 64GB Body Camera there is also a troubleshooting guide.  This can also be found at Iconic Productions Secured DropBox Server 20240907_2243 Troubleshooting Guide for CAMMHD 1296P HD 64GB Body Camera by clicking on this link https://www.dropbox.com/scl/fi/r3pyce57887oz6m6sw6qu/20240907_2243-Troubleshooting-Guide-for-CAMMHD-1296P-HD-64GB-Body-Camera.pdf?rlkey=qpxbxja7sk2v30p9h1mvf1gxc&st=1g65rafz&dl=0 

2024-09-25 07:52
Steve Baltzois

Sales / Event Staff

Go to category

What do the abbreviations or acronyms mean in the ERM for Sales & Event Staff?

There are many acronyms or abbreviations that staff of Iconic use when writing the history of a customer call or when clearing an activity.  This list is bottomless and grows each month as new quick ways of abbreviating words.

Here is the current list.

Abbreviation / Acronym

Meaning

2CL

To call

CLD

Called

CLB

Call back / called back

LM

Left message

VM or V/M

Voice mail

Bk

Book or booked

Cust

Customer

CNT

Contact / contacted

DConP

Difficult Customer on Phone

DM

Decision Maker

-w-

With

Ph

Phone / phoned

FOLUP

Follow up

PD

Paid

Eml

Email / emailed

CC

Carbon copied / sent to another   person as well

U

You

Ur

Your

Wld

Would

Evt or Evnt

Event

T&C or T & C or T and Cs

Terms and conditions

RRP

Recommend Retail Price

TL or TS

Team Leader or Team Supervisor

PT

Production Team

PAP

Product Availability Page

2016-03-11 14:02
Iconic Productions Event Team

Sales Agent - Call Sales Daily Work Procedures

Follow each step below methodically to ensure accuracy and efficiency in the role of Sales Person/Phone Sales Rep.

You may require scrap paper to make notes for each customer, which will later be added into the ERM Database.

Remember to use the TASKBAR at the bottom of the screen to switch between programs.

Furthermore, remember to use check VIEW/ACTIVITY LIST and INBOX regularly. The steps below are your steps to follow when calling customers.Your daily task sheet is what you do each day, for each contact.

DO NOT WRITE ON THIS SHEET – THIS IS USED TO HELP YOU!

Step 1. Log into the programs as per normal.

Step 2. Click on the VIEW > VIEW ACTIVITY/TASK LIST in ERM found on the menu of the program.

Step 4. Look at your scheduled activities and consider your days planning.  If there are any  RED background activities  they should take priority calls and and any Priorities of High Stage should be planned to be done first.

Step 5.  After considering your days plan of activities as listed. Begin your Daily Work by clearing your activities.  To clear your activities press on the clear activity button of the actual activity you are going to clear.

Please note the pencil button  is used to edit an activity in the event an error or correction needs to be made.  You should not use the Edit Button as this only edits the activity, and does not clear it.
CLEARING AN ACTIVITY with the BUTTON means that you are going to complete the call, or complete the activity.

Step 6. The SYSTEM will open the CLEAR ACTIVITY PAGE.  This is now why do either make the call, or do the TO-DO or SEND an email or do what ever the activity requires you to do.  It is strongly recommended that when you are on this page, familarise yourself with the activity or activities of the customer by ...

Step 7. Click on ACTIVITIES TAB to familiarize yourself with the activity that needs to be done for this contact.  There may be other staff also doing things with this customer.

Step 8. Click on OPPORTUNITIES TAB to familiarize yourself with what opportunity is being promoted or will be sold to this customer.If there is no OPEN opportunity then write down below what you will be promoting or selling.  If there is an opportunity, what is the opportunity.

Opportunity Name or Campaign: ______________________________________________________________

Step 9. Click on HISTORY TAB to familiarize yourself with the contact’s prior notes and/or phone call conversations that have been made.

Step 9. MAKE THE PHONE CALL (by using the sophisticated VOIP LYNC phone system) or TO-DO or email: (SELL AND PROMOTE OUR SHOWS WITH ENTHUSIAM & PASSION).

Step 10. Select LYNC VOIP PHONE SYSTEM and enter the phone number <Phone> to speak to <Contact>.If the contact name is not a proper name, (for example: TBA, NSW, Coordinator, Principal, Dear Sir/Madam, Care of etc) you will need to find out who is the best person to speak to is.

Step 11. When on the phone call write in the DETAILS text box, important information for you and other staff.  Here are a few things you should note down.

Step 12. What number did you call <Work / Mobile / Customer Direct etc>
During the phone call, who answered the phone <Name of SEC>
Did you speak to <Contact>? YES / NO.

IF YES – what was said, what happened (be specific): ________________________________________________

_________________________________________________________________________________________

If NO, who did you speak to and what happened?

Spoke to: __________________Who is the contact who makes the decision: ________________________

What is their role in the company/organisation: ___________________

When is the best time to call them (obtain a duration, eg: 11am – 11:30am) : _________________________

What was said, details of what happened: _____________________________________________________

_________________________________________________________________________________________

Step 13. Will you be sending the contact an email with promotional info? YES / NO.

IF YES – what is the contact’s work email address (check above), if different, what is the correct one:

Contact’s work email address: ________________________________________________________________ (is that contact in our database?)
        IF NO – (you should add the customer details to the existing company by using the BUTTON.
        IF YES - What information are we sending them: ________________________________________________________

IF NO – why? ________________________________________________________________________________

Step 14. Are you going to do a follow up CALL with this contact? (remember that 99% of the time a follow up is required to be done) YES / NO.

IF YES – what date? ___________________what time? __________________

IF NO – why? ________________________________________________________________________________

Step 15. Thank the contact or person you were speaking to and END call on LYNC Phone System. Start next call/sales sheet.

Step 16. Is the contact going to book a show? YES / NO

IF YES – what date: _____________________ (did you check for availability and region?) YES / NO

what show (name of show or event to book): ____________________________________________________

qty attending (number of persons attending): _______________price offered per head: $___________

was a discount offered?YES / NO, if YES, what was the discount? _____________

Inform contact, that our accounts department will complete the booking and send them the confirmation letter. And that they can pay when they receive the Tax Invoice.

IF NO – why? ___________________________________________________________________

 

       Step 16. You are done.  Either send the email to the customer now or start from Step 1 again and begin again.

2016-11-10 02:28
Marketing Department

Sales Agent Daily Task and ACT Routine

The following are Daily Tasks and a Sales Agent's ACT Routine. While it is the daily procedures, things may change and you should be able to adapt to such changes

1.Click on TASK List

2.Choose Today, Past or All Tasks to view your list of Tasks (activities)

3.Click once on Blue and Underline name or double click on black writing to open information of task.

4.Get an overview of the customer before completing activity by …

a.Check ACTIVITIES of customer, by clicking on Activities Tab

b.Check OPPORTUNITY of customer, by clicking on Opportunities Tab

c.Check History of customer, by clicking on History Tab.

5.Complete or do Task (activity) for customer.

6.Once done, clear Task (activity) by

a.Clicking on little white box on left of Task (activity) or

b.Right click on the activity and choose clear activity.

7.All customers/task must have a follow up – so click on follow up.

a.Select follow up date.

b.Select follow up time (tab) – times should be in multiples of 5

c.Duration should be 5 minutes.

d.Check fields to make sure you have created follow up for correct customer.

e.Enter number of task in Regarding Field and enter what you have to do for follow up.

f.Change priority if required

g.Create an alarm if required

h.Schedule for someone else if required.

i.Press OKAY twice to get out of clear Activity.

8.Check if the customer has an OPEN OPPORTUNITY.

a.All customers have an OPEN OPPORTUNITY.

i.If they do have an OPEN OPPORTUNITY, amend the opportunity if required then go back to STEP 1 and start the process again.

ii.If they do not have an OPEN OPPORTUNITY, create a new opportunity by following the steps of creating a NEW OPPORTUNITY.Make sure that all Opportunities have a Product/Service added.Once the opportunity is created – click SAVE and return to STEP 1 and start the process again.

2020-03-17 12:59
Marketing Team

Sales Process and Stages

 

 

Follow Up Activities

Sales Stage

Process

IF

Successful

IF Unsuccessful / Unavailable

STAGE 1

(initial call/s)

Initial Communication to find contact name

GOTO

STAGE 2

SEND PROMO INFO

Follow up CALL
1-2 days

2nd attempt to find contact name or make contact

Follow up CALL
1-2 days

3rd attempt to find contact name or make contact

Follow up CALL
3-5 days

4th attempt to find contact name or make contact

Follow up CALL
6-8 days

5th attempt to find contact name or make contact

Follow up CALL
9-14 days

6th attempt to find contact name or make contact

Follow up CALL
15-30 days

7th attempt to find contact name or make contact

Follow up CALL
31-60 days

8th attempt to find contact name or make contact

Schedule Activity for Manager of Events/Sales Team to follow up with client

 

 

 

Follow Up Activities

Sales Stage

Process

IF

Unavailable

IF

Successful

 

IF Unsuccessful /

STAGE 2

(2-3 days cycle)

Introduce Show –
Promote/Market Events
Follow Marketing Script

(Main Presentation)

Follow up CALL
event 2-3 days

AFTER 5 attempts
Schedule Activity Manager of Events/Sales Team to follow up with client

May need to resend info

Follow up Call

2-3 days

 

GOTO
STAGE 3

 

Research & Promote Other Shows

Find out what the customer is currently doing and promote other shows that are relevant.

CLOSE OPP
Follow up for new year

 

 

 

Follow Up Activities

Sales Stage

Process

IF

Unavailable

IF

Successful

 

IF Unsuccessful /

STAGE 3

(1-2 days cycle)

Negotiate and assess interest based on info received and previous conversations

Follow up CALL
1-2 days

AFTER 5 attempts
Schedule Activity for Director / Manager to follow up with client

Negotiate Show

Tour Date/Time

Location/Price

Allow between 1-2 days if a customer has shown interest in booking but is undecided.

CONFIRM DATE/TIME/EVENT

Schedule Activity Series for EVENT

Research & Promote Other Shows

Find out what the customer is currently doing and promote other shows that are relevant.

CLOSE OPP Follow up for new year

2022-10-25 11:33
Steve baltzois

Main telephone numbers, contact details of Iconic Productions World Wide

To ensure that the right department and staff member assists you check the correct details before using to ensure the appropriate department/person is reached.

Please note: Some numbers are for internal purposes only and should not be given to customers. See below for contact phone number permissions.
Please note: The numbers below will be displayed based on your region and department. Internal numbers can only be viewed by staff within their selected group region.

(Iconic Productions & Iconic Performances Company Email Address Details: viewable by Australia/Asian Team only)

Please note: All staff have an assigned email address, however your company email address is used for login and server details ONLY and should NOT EVER be given out to customers, clients or people outside the company. Group Emails are created to ensure that all sales, customer enquiries, general enquiries, bookings, event management are quickly actioned and replied to by a staff member. Group emails ensure this, as staff may be on holidays, offline, not working or sick and we do not want any of our customers / clients or contactable people to wait around.

Staff
should only communicate to one another internally by the Slack Communications Server first or by phone if urgent.

Description

Phone Number / Transfer to

Email

Name to Send to

Important Notes

Global and National Phone Number
Administration Team (global)

1300 860 074

Allowable to all customers / staff / enquiries - global.

admin@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Group Account (no specific owner)

Number will redirect to specific Office
based on customers caller ID area code

Sydney Reception / Administration Team

+61 2 8916 6224

Only for Australia Customers / sales / general enquiries

reception_sydney@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Group Account (no specific owner)

 

Sales Team

+61 2 8097 2416

Internal number only for staff only

sales.team@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.

Group Account (no specific owner)  

Event Management Customer Support
(Australia & Asia)

+61 2 8916 6224

Only for Australia & Asia Customers
who have pre-booked events or orders

event.managers@iconicperformances.com.au

Allowable to all customers / staff / enquiries
Australia and Asia.
Group Account (no specific owner) Only transfer if customer has pre-booked event or order

Event Management Team (Internal use Only)
(Australia & Asia)

+61 2 8097 2411

Internal number only for staff only

event.managers@iconicperformances.com.au

Allowable to all customers / staff / enquiries
Australia and Asia.
Group Account (no specific owner)  

Event Management Team
(USA & Canada)

Transfer to USA Reception

+1 213 814 3499

event.managers@iconic.productions

Allowable to all customers / staff / enquiries.
Prefer for USA, Canada & United Kingdom Customers

Group Account (no specific owner)

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (USA & Canada Customers)
Number will redirect to specific Office based on customers caller ID area code

Event Management Team
(United Kingdom)

Transfer to UK  Reception

+44 20 8 144 8221

event.managers@iconic.productions

Allowable to all customers / staff / enquiries.
Prefer for United Kingdom Customers

Group Account (no specific owner)

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (United Kingdom Customers)
Number will redirect to specific Office based on customers caller ID area code

Accounts Department (for Australia & Asia Only)

+61 2 8005 6682

Only for Australian & Asian Customers who
have pre-booked orders or events
Best to give National Number for easy call transfer.

accounts@iconicperformances.com.au Group Account (no specific owner)  
Accounts Department
(Upset Customer with accounts enquiry)

+61 2 8005 6682

Only for Australian & Asian Customers who are upset
with accounts enquiry

peter@iconicperformances.com.au

Internal email only for staff only.
*** Make sure you create an Activity for Peter to action
Peter Murphy Internal email only for staff only.
*** Make sure you create an Activity for Peter to action

Technical Support (online Booking)
*** Customer ONLY

+61 2 8011 3785

Internal number only for staff only.

Go to or click on
https://www.iconicperformances.com.au/contact.php

1) Click on Report Technical Support
2) Complete Technical Support Form
3) Click Next
4) Enter CAPTCHA code
5) Click on Submit

Raj Kumar
(manager)
Group Account

Allowable to all customers / staff / enquiries - global.
Best to do this for customer, but you are allowed to
provide them with instructions as mentioned.

Web and Technical Support (Level 1)
*** Staff

+61 2 9558 8322

Internal number only for staff only.

support@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Lei Bao  

Technical Support (Level 2 or ERM Support)
*** Staff Only

+61 2 8011 3785

Internal number only for staff only.

support@iconic.productions

Internal email only for staff only.
Level 2 Support Team
Managed by Raj Kumar
 

Web / Tech Software Developers

+61 2 8011 3947

Internal number only for staff only.

 Use Slack to communicate  

 

Technical Support (Level 3 - )
*** Emergency / Urgent ONLY

+61 2 8005 5799

Internal number only for staff only.

Internal email only for staff only. Raj Kumar

This is direct contact details and
should only be used if no other numbers
are able to be reached.

Australian Sydney Office Fax Number

+61 2 8221 9625

To all customers / sales / general enquiries

   

 

         

USA Reception and Main Switch Board

+1 213 814 3499

   

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (USA & Canada Customers)
Number will redirect to specific Office based on customers caller ID area code

United Kingdom Reception and Main Switch Board

+44 20 8 144 8221

   

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (United Kingdom Customers)
Number will redirect to specific Office based on customers caller ID area code

         

DrumStory Media / News

 

dsymedia@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.

Group Account (no specific owner)

 
         

Production Team (Cinematographer / Editor)

 

eli@iconicperformances.com.au

Internal email only for staff only.

Eli W

 

Production Team
(Australia and Asia)

 

production-team@iconic.productions

Internal email only for staff only.

Group Account (no specific owner)

 
         

Senior Producer / Logistics

 

con@iconicperformances.com.au

Internal email only for staff only.

Con Vourliotis

 
         

 

 

(Iconic Productions & Iconic Performances Company Address Details: ng>viewable by Australia/Asian Team only)

Description

Address

Permissions / Allowed to give out

Iconic Performances & Iconic Productions
Head Office / Postal Address
for Australia & Asian Customers)

Level 36, Gateway
1 Macquarie Place
Circular Quay, NSW, 2000
Australia

Allowable to all customers / staff / enquiries - global.
Prefer for Australia & Asian Customers

Iconic Performances & Iconic Productions
Head Office / Postal Address
for USA & Canada Customers)

601 South Figueroa Street
Suite 4050
Los Angeles CA 90017
United States of America

Allowable to all customers / staff / enquiries - global.
Prefer for USA & Canada Customers

Iconic Performances & Iconic Productions
Head Office / Postal Address
for United Kingdom Customers)

Level 17, Dashwood House
69 Old Broad Street
London EC2M 1QS
United Kingdom

Allowable to all customers / staff / enquiries - global.
PPrefePPrefer for United Kingdom Customers

 

 

2019-04-12 06:55
Steve Baltzois

What are the prices to the shows?

The prices to the shows can be found on the Product Availability Page in the ERM under the TAB of Products.

All per ticket prices, per day, per booking prices are displayed on the ERM, after selecting the product.

SPECIAL NOTE: Never let a customer go. If they can't book the show because the price is too expensive ... THEN ASK THEM

  1. What they can afford and that you will check to see what you can do.
  2. Contact STEVE BALTZOIS or your manager immediately to find the best price we can offer them.  
  3. Also keep in mind that all Event Sales Agents, are allowed to offer a 5% discount without approval. However do not use this freely and be thrifty with who you are applying the discount to.
  4. Ensure that you place your 5% Discount Coupon on the ADD NEW Order page.

IMPORTANT INFORMATION REGARDING PRICING FOR PRODUCTS BASED ON QUANTITY PRICING:

In view of the confusion that was being caused with the group pricing costs, we have spent the last week finding a better and easier solution when checking prices and how it displays.

You will now find that the Group Pricing is now calculated internally and you will no longer need to select the group size.  This will happen automatically by the system based on the quantity of tickets you have entered for the product.

In the Product Availability Page,

  1. You now will only need to enter the quantity and if the price changes it will notify you of how much and also the reason for the price increase.
    1. Also after the program checks the price, it will then display variables of other possible group size quantity prices for you for easy reference.

For the customer (this is only for the customer),

For the customer on the online customer booking page it will now automatically calculate the price based on the quantity the customer enters in the quantity box in the online booking page for customers.  This means that the customer will be notified of any changes to prices based on the quantity they selected.  It will also show them the price based on the quantity size.

I hope this helps everyone so that the pricing check is easier to check and provide prices to customers for.

VERY IMPORTANT:

With the change, you will find some of the show prices have changed.  If you were quoting a customer a previous price and with the new system the price has increased, do the following

  1. Apologize to the customer.
  2. Inform them “that there was an error on our system and it was displaying incorrect pricing”. 
  3. Inform them that this is the new correct price.
  4. Apologize to the customer again and say that you do apologize for the inconvenience.
    1. Say to the customer that because the error was a computer error, that we would honour the price quoted and that you just need to receive approval from your team supervisor.

    2. Chat on Slack with a Team Supervisor or me of the situation and they will give you the discount amount and Approval Code.

    3. Proceed with the booking, add the discount and in the ORDER COMMENTS, enter the approval code and the Team Supervisors name.  For example you would write in the ORDER COMMENTS, “discount approval code = xxxxxxxxx approved by Steve Baltzois”.

    1. If the customer is okay with the increase price and is happy to proceed, then proceed with adding a new order as normal.
    2. If the customer is not happy with the increased price and wants the original price

If you are unsure of the new method or you are confused, then contact me directly for support or the Team Supervisors on Slack.


Questions Asked and Answered:

  1. David Phillip | 05-May-2020 07:38 |
    1) How much do we charge customer for additional tickets on day?
    2) is there a cancelation fee if customer cancels show?
    1. answered by @barbara.green |06-May-2020 14:01 |
      1. the additional tickets is charged at the same price they were given at the time they made the first purchase.
      2. yes there is a cancellation fee if the customer cancels.  If the company cancels there is no fee charged.

2015-06-16 14:33
Steve baltzois

When can I book an event? How to check for product availability? How to work out date availability on Sales Calendar?

Most events can be booked all year around based on the products availability. Refer to Product Availability Page by clicking on this link Production Availability. Sales Production Calendar. How to use the Production Availability Page and the Sales Production Calendar to find the next best available date.

Events can be booked any day and any time 365 days year 24 hours day, when the customer requests it, depending on availability and the Product Availability.

Events can be booked in the following locations:

  1. All of Australia (including all states and territories and rural country areas)
  2. Hong Kong, China, Japan, Thailand
  3. India (from September 2016)
  4. All of the USA (including the islands of the Americas) (excluding Puertor-rico and the Carribean)
  5. All of Cananda
  6. All of the United Kingdom
  7. All of Ireland

 

NEVER SAY NEVER TO A CUSTOMER WHO IS WISHING TO BOOK AN EVENT.  ALWAYS TRY TO FIND THE MOST SUITABLE DATE THAT WORKS FOR THE CUSTOMER AND IS SUITABLE FOR THE PRODUCTION TEAM SCHEDULE.  If UNSURE - always contact and speak with the event management team for assistance or your team supervisor to find a solution.

 

Products, Events, Performances and Shows must be booked and based on the Company's Availability which is based on the Production Team's Core Calendar, specific to the event or show.  All Production Teams are designated a Team Bin Number. 

HOW TO CHECK FOR PRODUCT AVAILABILITY:

  1. Click on Products and Product Availability


  2. In
    Click on the drop box and select the product you are doing a check on.
    Keep in mind that you can type the name of the product as well for a quick search by typing in the search field box


  3. Select the correct year and Currency


  4. Press the

  5. Select the correct Area/Region


  6. Add a time (any time) time does not matter here.

  7. Press to select the date and check for availability.
    Please note that Green numbers means it is available and grey or red means it is not available.

This will give you the Product Availability.

 

ADDITIONAL INFORMATION FOUND ON PRODUCT AVAILABILITY PAGE:

The Product Availability Results Tab

Displays the exact quantity of events can occur on the day / the minimum number allowed / the maximum number.

Example in this display
March 01, 2017 Wed in Location ACT, it allows 2 shows, with a minimum of 60 and a maximum of 1500 tickets.

The Production Team Schedule Calendar will only be viewable if you have permission.

This displays the actual Colored team Bins and where they will be. 

The Product Details tab provides you with a great deal of customer information on the product.

The Staff Only Product Information displays information specific to the product for staff only.

The Copy Link for Customer provides you with a link to the Customer Store Information Marketing Page if you need to send an email to the customer with the link of the product.  Simply click on this tab and then press the Copy button.

The FAQ tab no longer works.  If you want to access the FAQ for a particular show, then move to the FAQ and search for the exact product for the additional informaton and FAQ on the product.

To work out the best day or best available date to offer or add a booking on, use the following process.

  1. If the customer offers a date or you provide a date for them to be interested in or book, check the product availability first to see if the there are available shows.


The policy for booking an event must always be with the closest region / zone radius.  For more information on the Region / Zone Radius Refer to Refer to What is the region or radius to book an event?

Multiple events can be booked on the same day, however it is company policy when booking an event, try to fill out the whole week first, before allowing multiple bookings on the same day?

 

 

 

2017-09-15 18:16
Steve Baltzois

What do I do if I don&#39;t know when to book an event?

Refer to the following FAQ "When can I book an Event?"

 

If that does not help you, ask the Event Management Team on the #EventManagers Channel on the Slack Communications.

 

2016-02-03 14:07
Event Management

Country and State columns in the View Activity Task List Page

We have added two additional columns in the View Activity / Task List Page.

The two additional columns are Country and State.

The reason for this is because the company works 24 hours 7 days week across many different time zones and countries internationally. With the two extra columns you will now be able to quickly at a glance see the activities and what country and state they are based for. This will help you alot to work out your time zone schedule and who to call at the correct times. As a Guide here are the following time zone difference in each associated country based on where you are located, using the Time Zone Map.


Click on this link to use the Time Zone Map. http://www.timeanddate.com/time/map/

When using the map, enter the city you want in the  and then click .

This will show  .  You can add multiple pins to see their times.  Just hover and/or click on the pin for the exact time of that city/ place.

Hover your mouse over any of the red dots to see the name of the city and country and current local time.


2016-02-03 13:33
Support

How to work out the time of a city or state to call a customer? What time is it in a particular city or state or country? How do I find out the time in a city or state or country?

We have been working very closely with TimeAndDate.com for them to make a page that would be ideal for us.  Together they have created the Time Zone Map as an added feature on their incredible website.

 

With this in mind, it is now very very easy to work out the exact time of a city or country you are calling by simply hovering over the red dot in that country or typing in the desired city.

 

This I hope will make life easy for everyone so that you know what the times are in the different cities and states and I am certain that with this more and more of you will be able to make more calls and at the right times with ease.

To find the time of a particular city, state or country as a Guide use the Time Zone Map.


Click on this link to use the Time Zone Map. http://www.timeanddate.com/time/map/

When using the map, enter the city you want in the and then click .

This will show . You can add multiple pins to see their times. Just hover and/or click on the pin for the exact time of that city/ place.

Hover your mouse over any of the red dots to see the name of the city and country and current local time.


2016-01-30 15:01
Support

I received a call from the receptionist, what do I do now?

When you receive a sales, marketing or events call from Iconic's receptionist team or administration team, before taking the call, ask the receptionist for the name of the customer or company.

If the receptionist provides you with the customer name or company do the following:

  1. With the receptionist on the phone, ask her to wait, while you find the customer details.
  2. Do a search for the customer on the ERM in the Search / Look up Customer page so that you have the customer details in front of you.
  3. Click on the customer name to load the Customer Detail Page.
  4. Ask the receptionist to transfer the call to you.
  5. When the call is transferred to you ...
    1. Introduce yourself to the customer and ask them how you can help them today.

If the receptionist says the customer is a New Customer or do the following:

  1. Ask the receptionist to transfer the call to you.
  2. When the call is transferred to you ...

    1. Introduce yourself to the customer and ask the customer if they are an existing customer or a New Customer.

      1. If they are an existing customer, Search for the customer

      2. If the customer says they are a new customer and a new company then proceed to adding them as a New Customer (read more on FAQ  Add a New Customer with a New Company).  But make sure you still assist them with their enquiry.

      3. If the customer says they are a new customer, but is with an existing company, then proceed to add them as a New Customer to an Existing Company. But make sure you still assist them with their enquiry.

  3. Once you are able to find the customer or Add the Customer into the System, ask the customer how you may help them with their enquiry today.

2016-02-02 00:21
event.managers

The customer is not sure of numbers or dates or product options. What should I do, can I still book the event and add a new order?

IMPORTANT: Bookings are fixed orders and cannot be changed as per the terms and conditions of the company.

If a customer wishes to book an event and they are not sure of the date, or the number of tickets to purchase or cannot provide the product option details at the time of the booking, YOU DO NOT ADD NEW ORDER or MAKE A NEW BOOKING.

You should inform the customer

  1. that due to company policy you are not able to make changes to a booking, if they are not sure and you require the information at the time of the booking to complete the booking order.  Consider this, when you book a ticket with Ticketek or purchase a ticket to see a concert or attend a festival, can you book now and call back later with the details or confirm the details or the number of tickets you will need?  The answer is NO!  And so is the policy with Iconic Productions.  Details are required to secure the booking.  If the customer is unsure of details or needs to call back to confirm then create a new opportunity for the customer using the New Opportunity Page.

    Or you can inform them to book the required amount of tickets now, less 10-15 % and then call back 7-14 days before the event to book additional tickets.  Inform the customer the additional tickets would not be based on the bulk group discount size however.

  2. Ask the customer when it would be a convenient time for you to call them back to assist them or when they will be able to confirm the details required.

  3. Schedule a follow up activity or a new activity for the customer.

2016-02-03 14:05
Matthew Walker

Can I use my personal phone or mobile or email to contact or have a customer contact me?

NO!

Under no circumstance is a staff member or event manager allowed to use a personal mobile phone, personal home phone or personal email to make contact with a customer of Iconic or have a customer of Iconic contact them.

All calls are to be made using the company phone system that has been provided and the group email address each staff member is allocated to.

Failure to comply with this policy will be deemed as breach of employment and/or contract agreement and may result in termination of your employment and/or contract agreement.

Staff are to be responsible and present themselves and the brand with, goodwill and good name in the interest of the COMPANY by conducting the EVENTS in accordance with the format approved by the COMPANY and to act professionally at all times with regard to the conduct of themselves in all EVENTS and in the best interest of the COMPANY.

Staff are to ensure they are able to be contacted by the COMPANY landline only or if provided a COMPANY mobile telephone or COMPANY approved PHONE APP for staff mobile phones and connection to a recognised network.

2017-12-29 18:16
Steve Baltzois

Products with quantity based pricing and how to do a price check or calculate the price or find out what the price is for quantity based pricing of products.

The prices to the shows can be found on the Product Availability Page in the ERM under the TAB of Products.

All per ticket prices, per day, per booking prices are displayed on the ERM, after selecting the product.

SPECIAL NOTE: Never let a customer go. If they can't book the show because the price is too expensive ... THEN ASK THEM

  1. What they can afford and that you will check to see what you can do.
  2. Contact STEVE BALTZOIS or your manager immediately to find the best price we can offer them.
  3. Also keep in mind that all Event Sales Agents, are allowed to offer a 5% discount without approval. However do not use this freely and be thrifty with who you are applying the discount to.
  4. Ensure that you place your 5% Discount Coupon on the ADD NEW Order page.

 

IMPORTANT INFORMATION REGARDING PRICING FOR PRODUCTS BASED ON QUANTITY PRICING:

In view of the confusion that was being caused with the group pricing costs, we have spent the last week finding a better and easier solution when checking prices and how it displays.

You will now find that the Group Pricing is now calculated internally and you will no longer need to select the group size. This will happen automatically by the system based on the quantity of tickets you have entered for the product.

 

HOW TO DO A PRICE CHECK:

  1. Click on Products and Product Availability


  2. In
    Click on the drop box and select the product you are doing a check on.
    Keep in mind that you can type the name of the product as well for a quick search by typing in the search field box


  3. Select the correct year and Currency


  4. Press the

  5. Select the correct Area/Region


  6. Add a time (any time) time does not matter here.

  7. Press to select the date and check for availability.
    Please note that Green numbers means it is available and grey or red means it is not available.

This will give you the Product Availability.

To continue for a PRICE CHECK, simply add the quantity of tickets that the customer wishes to purchase.

  1. Fill out the options as required except you do not need to fill out these fields for PRICE CHECK.
    • Event Start Time
    • Audience Age Group
    • Area to setup Event
    • Unloading at Venue Area
    • Are there steps/stairs to climb to enter the Setup Area?
    • Parking Available?

  2. Enter na in Special Requirements. or requests

  3. Press button to get the price of the show.
    The system will show you the price for the quantity entered and will then show prices of other group size discounts as required.

 

For the customer (this is only for the customer),

For the customer on the online customer booking page it will now automatically calculate the price based on the quantity the customer enters in the quantity box in the online booking page for customers. This means that the customer will be notified of any changes to prices based on the quantity they selected. It will also show them the price based on the quantity size.

I hope this helps everyone so that the pricing check is easier to check and provide prices to customers for.

 

VERY IMPORTANT:

With the change, you will find some of the show prices have changed. If you were quoting a customer a previous price and with the new system the price has increased, do the following

  1. Apologize to the customer.
  2. Inform them “that there was an error on our system and it was displaying incorrect pricing”.
  3. Inform them that this is the new correct price.
  4. Apologize to the customer again and say that you do apologize for the inconvenience.
    1. If the customer is okay with the increase price and is happy to proceed, then proceed with adding a new order as normal.
    2. If the customer is not happy with the increased price and wants the original price
      1. Say to the customer that because the error was a computer error, that we would honour the price quoted and that you just need to receive approval from your team supervisor.

      2. Chat on Slack with a Team Supervisor or me of the situation and they will give you the discount amount and Approval Code.

      3. Proceed with the booking, add the discount and in the ORDER COMMENTS, enter the approval code and the Team Supervisors name. For example you would write in the ORDER COMMENTS, “discount approval code = xxxxxxxxx approved by Steve Baltzois”.

 

If you are unsure of the new method or you are confused, then contact me directly for support or the Team Supervisors on Slack.

2017-09-15 18:04
Matthew Walker

A customer from a school has questioned the GST amount, as the price of GST was not included. Do all schools get the GST back from the government?

All show and event prices are displayed without GST.  GST is added to the final total amount payable.

Schools, vacation care centres, before and after school care centres, colleges and universities and most educational companies receive the GST back from the government.  Most school teachers and staff within educational companies do not realise this.  While Iconic Production has to charge educational companies the GST as part of the Taxation Law, educational companies will receive the GST back in what is known as GST credit.  This meaning that they are not actually charged the GST and the price quoted is correct.

Please note:
It is important to inform the customer that while we can provide them with this information they would need to speak with their company account or their financial advisor about whether they receive the tax back or not.  We cannot provide accurate accounting procedures or information.

2017-09-15 17:14
Peter Murphy

Can a customer use the images on the web site and print them?

Yes, only if the customer has booked an event with Iconic Productions.

If the customer cancels the event they are no longer entitled to use the images.

2016-03-17 11:47
Graham Normanally

Do we send the promotional material and advertising material to the customer?

This varies depending on what event it is.

For corporate events, we are able to send promotional material for the customer to print out and use.

For school based shows, a program guide is emailed 3 weeks before the event date.

Other events and shows would indicate on the Product availability page if promotional material is sent out to the customer.

2016-03-17 11:49
Graham Normanally

Can the customer call and change the timing of the show later after booking the show?

We allow changes to times and dates within 14 days from the event date.  Administration charges may apply to some changes if under 14 days.

Changes to time and date are only allowed based on availability and must be approved by a Team Supervisor.

2016-03-17 11:51
Graham Normanally

Admission, Video, and Photography Conditions at an Iconic Event, show or performances.

The simple answer to this question of "What are the Admission, Video, and Photography Conditions at an Iconic Event, show  or performances?" is:

NO AUDIO OR VIDEO RECORDING WITHOUT EXPRESS PERMISSION.
ON ANY DEVICE INCLUDING SMART PHONES, IPADS OR TABLETS.  STILL PHOTOGRAPHY IS ALLOWED.

There are more detailed conditions you should be familiar with. A full copy of the terms and conditions can be found on the company website at
https://www.iconicperformances.com.au/policy.php?id=12

The term “PRODUCTION COMPANY” used herein or on any correspondence, document, invoice, digital means, electronic email or web page owned, operated or managed by ICONIC PERFORMANCES refers to
ICONIC PERFORMANCES PTY LIMITED and/or ICONIC PRODUCTIONS associated with the event which has been booked with and performed by the contractors and/or staff of Iconic Performances Pty Limited.

The term “event” used in any correspondence, document, invoice, digital means, electronic email or web page owned, operated or managed by ICONIC PERFORMANCES refers to any show and/or performance and/or event and/or activity associated with the event which has been booked with and performed by the contractors and/or staff of Iconic Performances Pty Limited.

The term “you” and/or “customer” used in any correspondence, document, invoice, digital means, electronic email or web page, owned, operated or managed by ICONIC PERFORMANCES refers to the customer (the contact), company, adult, parent and/or guardian.

  1. The right of admission is reserved and is subject to the PRODUCTION COMPANY and the venue’s terms of admission,copies of which are available from the PRODUCTION COMPANY on request.Where the customer has booked a venue externally from the PRODUCTIONCOMPANY, the venue’s terms of admission is the responsibilityof the customer and the PRODUCTION COMPANY continues to reserve the right of admission. Late arrival may resultin non-admi!ance until a suitablebreak in the performance.

  2. Cameras, audio and videorecorders may not be permitted in this event. The customer is required to ask the PRODUCTION COMPANY, or the event team, or the crew, or presenter or the PRODUCTION COMPANYstaff for permission. The right is reserved to broadcast or telecast any event. The PRODUCTIONCOMPANY reserves the right to use any and all photos, images or video recordings taken by the PRODUCTION COMPANY staff, contractors, customer’s or the public for the commercial use in advertisements, emails, brochures or publica!ons. You, the customer, irrevocably offer, >consent, authorise and grant an exclusive licence and permission to the PRODUCTION COMPANY, and its affilia!ons, which includes its successors and assign them the right to having the event being filmed, photographed, recorded, simulcast or broadcast (‘ARTWORK”) from your loca!on, a theatre or other place of entertainment during the course of the event be performed which is owned, operated or managed by the PRODUCTION COMPANY; the right to create/draft/design/use/edit the ARTWORK into video, video clips, sketches, illustra!ons, pain!ngs, images, photographs, cgi, vfx, sfx and other related work for the purpose of adver!sement, programming, filming and/or TVC, and/or other visual reproduc!ons (“PROMOTIONAL MATERIAL”) which may include other artwork and material; the right to use and to license others (where applicable) to use the ARTWORK and the PROMOTIONAL MATERIAL in all media throughout Australia and the world including for the purposes of recordings, publicity, adver!sing, sales, and promo!on of the EVENTS (“PERMITTED PURPOSE”). In addi!on, you irrevocably release and waive your right now or herea%er to request or receive royal!es, payments, compensa!on or other financial gain from the PRODUCTION COMPANY based on the use of the ARTWORK, and/or the PROMOTIONAL MATERIAL for its PERMITTED PURPOSE. Furthermore your indemnify the PRODUCTION COMPANY from any monetary compensa!ons, reimbursements, and payments for use of the ARTWORK and PROMOTIONAL MATERIAL for its PERMITTED PURPOSE. The PRODUCTION COMPANY acknowledges and agrees that all ARTWORK can be used by you, the customer for personal home use and/or the purpose of reference material and/ or adver!sing, promo!ons, and/or exhibi!on of the Event but cannot be used by the customer for commercial financial gain and/or exploita!on of the event and/or the Live Performance Recordings or re-recording by any method or device now known or herea%er devised in which the same may be used, and/or incorporated and/or exhibited and/or exploited. You acknowledge that the use of the ARTWORK for your purposes must state and publicly display the PRODUCTION COMPANY’s registered business name and/or logo and Copyright protec!on liability of the PRODUCTION COMPANY.

  3. It may be a condition of entry to our shows/performances/events that a search of a person and/or their possessions be required upon entry or exit of the event or venue. In the event that this ac!on is required the PRODUCTION COMPANY’s staff and/or contractors will advise you or the venue contact present at the event that action may need to be taken. If this is required, we ask that you comply with the request of the PRODUCTION COMPANY’s staff and/or contractor.

  4. There is always an element of risk inherent in partcipating in live interactive events/performances and/or shows, handling authentic or created materials, props and equipment. The PRODUCTION COMPANY’s cast/crew and staff take every precaution to ensure the safety of the participants and staff. It is important for all participants, children and adults to understand that if any item, feature or prop is used improperly, and/or without the instruction, supervision and/or instruction from the PRODUCTION COMPANY’s cast/crew certain equipment and materials can be dangerous.

  5. The PRODUCTION COMPANY strives at all times to provide fun, safe performances and activities for all children, adults and participants. In an effort to fulfil this commitment, we ask that all participants, who are either attending by a purchased ticket or booking, enrolled, volunteering (upon approval) and/or participating in the event, follow the guidelines established and explained during the beginning of each event. If deemed that a participant (child and/or adult) is behaving and/or speaking in an unsafe manner, the PRODUCTION COMPANY cast/crew may ask that the person in question be removed from the event, and in such a case, no refund will be provided. You agree and understand that it is a requirement that all participants, children and adults, cooperate with the PRODUCTION COMPANY cast/crew and/or contractors in the event that you are notified of related problems.


A full copy of the terms and conditions can be found on the company website at
https://www.iconicperformances.com.au/policy.php?id=12

.

2018-01-18 00:49
Matthew Walker

Promotional and marketing packages available for customers

Iconic Productions offer promotional packages to customers who have an event booked.  At the present time there are 4 promotional packages.

It is best to speak with the Event Management Team about costs of the Promotional packages as prices vary depending on what is required.

 

ADVERTISING POSTERS

  1. If requested our event management team will supply you with a link to download the advertising material from our secured server for printing purposes.
  2. A variety of Poster sizes are available from A2, A3 and A4.
  3. You can add additional information on the white Text Areas to suit your needs.
  4. Custom posters can be made at an additional cost.

 

TICKETS / PERMISSION SLIPS:

  1. Admission tickets are not supplied for this event, however we can create customised admission tickets for your booked event at an additional cost
  2. Permission forms and/ or slips are available at no cost and may be edited to suit your requirements. Ask our event staff if your require a permission form.
  3. Available in a variety of formats (pdf, docx, jpg).

 

PROMOTIONAL MARKETING TOOLS
Our Event Management Team are able to assist you with a variety of suggestions tohelp increase the awareness of your booked event.

  1. We have a range of promotional event awareness productions to ensure your ticket sales increase dramatically.
  2. Select from
      1. Spruikers,
      2. Town Criers,
      3. Live Pre-show
      4. moment sampling;
      5. Character Performers; 
      6. Radio Voice Overs and
      7. Spot Light TV publicity events.
      8. Fun Festivals,
      9. Special Events
        Call / CONTACT the Event team for prices.

 

DEDICATED EVENT WEB PAGE FOR SALES:

  1. Customers can have their own customised Event web page for instant online ticket sales by your patrons.
  2. 24/7 Event Team Support for your patrons enquiries.
  3. Includes customised Admission Ticket mail out.
  4. Secure TLS connection with the Class 2 Security.
  5. Display your company logo and information.
  6. Affordable packages. 

 

For prices and more information speak on SLACK with the event management team @eventmanagers or transfer the Call to Event Team Managers for assistance

 

 

2016-11-10 10:32
Matthew Walker

Persuasive Email Template to encourage customer purchase, showing benefits of Educational Events to have at schools.

The following written content is one of the many persuasive emails that you can use to show customers the benefit of having educational based live interactive experiences for their students and schools. 

All you need to do is copy and paste the information below and paste it in the ERM Write Inbox.  You may need to change the font and font size to look nice, but most of the times a simply copy and paste works. 

When pasting, paste in the area that says %%TEXT%%.  Leave the salutation and your name at the top.


COPY FROM BELOW ...

Do you know that over 10,000 students were part of the Colonial Show on British Colonisation and Gold Rush Event which is all about the Discovery of Gold in Australia and the Eureka Stockade in 2016.  Teachers across Australia learnt that the with the new format and more interactive scenes their students achieved a higher level of understanding with Australian History and retaining the facts then just from classroom based activities. They found that the entire interactive event accommodated the learning process a great deal more.  Teachers stated that the shows, which can be found at https://bookings.iconicperformances.com.au//primary-school/ were

  1. Cost effective and affordable. Based on the cost of travelling outside of school they found the show to be value for money and a great investment to the learning of their students.
  2. By adding the cost to the school budget it allowed additional classrooms and students to be involved.
  3. Encouraging and including other schools to join in, made the show even more affordable for everyone.
  4. That the students were very much more involved in the learning process after the shows and wanted to act out and answer more questions then without the event.  They found students felt more empathy and understanding at a higher level of education and had something to discuss with their older peers.
  5. And some schools said that it would be a letdown for them (the students) to learn something so important without getting a chance to live it in a our real live interactive shows.

With these comments and feedback from your colleagues and peers, please consider allowing your school, your students and their understanding of Australian History to grow, be stimulated and encouraged to know what it is to be Australian and how this wonderful country began. 

We appreciate the hard work you have to educating tomorrows youth and the service you give to your students.  Now let us help you increase the fun of learning in your school.  We have over 38 different experiences, events and activities you can select from.

... END COPY - DO NOT COPY THIS


 

2017-11-29 13:21
Ian Roberts

Exciting News Email Template to encourage customer purchase, showing benefits of Educational Events to have at schools.

The following written content is a sample letter we call "EXCITING NEWS" that we recommend to use as a persuasive emails to increase the potential of a customer booking the show hearing the exciting news.  It can be edited to suit the show you are promoting or marketing to the customer. It focuses on the success of educational based live interactive experiences for their students and schools.

All you need to do is copy and paste the information below and paste it in the ERM Write Inbox. You may need to change the font and font size to look nice, but most of the times a simply copy and paste works.

When pasting, paste in the area that says %%TEXT%%. Leave the salutation and your name at the top.


COPY FROM BELOW ...

Teachers across Australia have found the Live Interactive Educational events and resources a tremendous bonus to their students learning.  Here is what they are saying ...

  1. Laura Jane from John the Baptist Catholic Primary School, in Bonnyrigg Heights NSW said "By far the BEST incursion experience I have ever had with my students! The performance of "The Colonial Show" was exceptional and highly engaging! A perfect integration of education, interaction, comedy and serious content with some fun double entredes for the teachers. Our incredibly talented cast, lead by the formidable Vince, with the lovely Claire, fantastic David and great stage crew Alex were of the highest calibre and were professional, engaging and thoroughly entertaining! I am booking this show as an annual event and cannot express enough how swell this experience is! I THOROUGHLY recommend them!!! "
  2. Beth Hawkes from St Augustines Parish School, in Salisbury South Australia said "Great Gold Rush performance that had students involved, laughing and learning. Well organised, easy to work with. Great experience. Thanks Iconic. "

With over 38 different resources, covering the areas of Australian History in the Colonial Show on British Colonisation and Gold Rush Event which is all about the Discovery of Gold in Australia and the Eureka Stockage too Bullying, Health, English, Mathematics, Science and PDHPE, there is a resource available for almost every classroom lesson.  These are only 2 of the many thousands of teachers who have witnessed, experienced and have fallen in love with these extraordinary resources. For more reviews, on our entire interactive educational resources and events head to https://bookings.iconicperformances.com.au//primary-school/

With these comments and feedback from your colleagues and peers, please consider allowing your school, your students and their understanding of Australian History to grow, be stimulated and encouraged to know what it is to be Australian and how this wonderful country began.

Don't miss out, call now to secure a date for your students.

... END COPY - DO NOT COPY THIS


 

2017-11-20 17:44
Ian Roberts

Event Job Time Sheet for Iconic Employees & Contractors (How to complete the Online Event Job Sheet)

UPDATED FAQ POLICY 28 June 2019 09:29am

  1. The Event Job Time Sheet will no longer also be the form to use for quantity.  The Event Job Time Sheet will now be its own form and a new form will be used for confirming quantity attendance at all Iconic events.  Refer to the FAQ Policy "" for the link to the form for confirmation of quantity attendance.
  2. Updated instructions of how to fill out the Event Job Time Sheet.
  3. Updated link for Event Job Time Sheet is https://form.jotform.co/iconic_productions/event-job-sheet

We remind you of the following items to be aware of:

  1. All Event Job Sheets from today 20/Jun/2018 will now be submitted direct to the Accounts Department. 
  2. If fields are not entered correctly it will now result in a DELAY in processing your timesheet and your timesheet may be missed in the next paycycle.
  3. All Staff and Contractors are now required to ensure that you complete your Event Time Sheet accurately. 
  4. Notifications may be issued to you if non-compliant, however this will delay your timesheet being processed. 
  5. No longer will Event Supervisors be required to manually enter the Event Job Sheets or approve them. 
  6. If you make an error then it will be your responsibility to reissue the Event Job TimeSheet.  Duplicate entries will be made void and no reminder will be sent to you.
  7. We Remind you, your Event Job Sheet is a One TIME-SHEET per event/show/production needs to be completed by all EMPLOYEES, CAST/CREW STAFF and/or contractor. 
  8. Event Job Sheets must be completed and submitted within 5 minutes of your work/shift/job being completed. 
  9. A new event management job sheet is to be completed for each new date; new account reference; a new company/organisation.

Simply complete the fields to ensure that you have adequately entered your Work Hours.

 

IMPORTANT NOTICE: This is a legal document and should be completed by each individual cast/crew member.  DO NOT ASK or DO NOT complete this document for another person.

Until the Iconic Productions Roster system is ready all Event Job Sheets, will be completed and submitted using the temporary online Event Job Sheet.

The online Event Job Time Sheet is accessible on all devices, including smart phones with an internet connection.

  • The term OPERATOR herein means and refers to the Owner of the Event, Managing Agent, Iconic Productions and/or it associates.
  • The term WORKER herein means and refers to an employee and/or an Independent Contractor of the OPERATOR.

The event job sheet, must be completed accurately and each field must be filled in. Failure to do so, may result in delays in payroll.  It is important to acknowledge all time are to be written in Military (24 Hour Time), unless where it requests an a.m. or p.m time.  The Payroll and Invoicing system is a very complicated system that is coded to sync and match with Call Sheets, Rosters and Event Times and if times are not complete and accurate the system halts the process and delays will occur.  If an event time sheet is not accurately completed and the process followed, delays will occur and Iconic's Account Staff and the company is not liable for delays due to errors made by not following the procedures.

We No longer will be accepting or using a paper version of the Event Job Sheet.

 

When the Form Loads you will be required to complete all the details as required.  There is enough information on each field to help you understand what to enter and what to do.  However if you have any questions, the Event Management Staff and Team Supervisors have been trained to assist you.

  1. Read the legal disclaimer and make sure you understand in full.
  2. Press NEXT

To assist you with understand how to complete your Event Job Time Sheet, it is important you read the following information.  Alternatively check your FAQ on the company server.  Not completing the details as required will unfortunately delay your payroll.

  1. Date of Event / Production / Job (This is the date of the actual event. Not your work date is the actual date of the event/production/job task as per the Rostered all Sheet.  A date that does not match the rostered work will not be accepted.

  2. Does this Event Job Time Sheet refer to event booking / product number / activity number?
    1. If the event has an Event or Order NUmber you will need to press YES and enter the number as per your call sheet.  It needs to be the exact number as per the event of the work being done.
    2. If the event has NO number, press NO and continue.
  3. Location of Suburb: refers to the suburb you are at or working at.
  4. State of Event/ Production / Job refers to the State of the Country you are working at.

  5. Name of Company / Organisation the work is being done at refers to the name of the venue or place you are doing the work at.

  6. Name of Show / Event / Production / Work Task or Activity refers to the actual Name of the Event or Production.  Example, ANZAC Show, or Laser Lights or if working in relation to a Work Task or Activity enter Office, or Wardrobing, or Audio.

  7. Start and Finish Time of the event (as displayed on the Rostered Call Sheet refers to the actual start and finish time of the event you are working on. This will only be required if you have an event or order number.

  8. Press NEXT.

The Next Part is to complete your work hours.  This is different to the Event Details from before.

  1. Time Arrived field is not the time you started working, but the time you arrived at the venue location.

  2. Enter the Position / Time Started work and Time Finished Work is where you enter the Position / Character / Job Title of what work you are doing, not your title of work. Examples are listed below (but these are only examples and do not list all the possibilities you could write):
    1. If you are a stage hand you would write things like ...
      • Setting up Street Parage Show
      • Packin up Equipment for Event
      • Rigging
      • Assisting with Carpenters
      • Driving to Venue (state venue name)
      • Driving cast to Airport.

    2. If you are an ACTOR/Artist you would write things like ...
      • Performing
      • Acting
      • Rehearsing
      • Table Read Rehearsla
      • Production Meeting
      • Event debrief

    3. If you are a SALES/EVENT staff you would write things like ...
      • Start Shift in Sales
      • Sales Meeting
      • Event Meeting
      • Event Roster Work
      • Event Reviewing roster

    4. If you are a CHAUFFEUR you would write things like ...
      • Driving Roster
      • Chauffeur Planning
      • Chauffeur Training

    5. If you are a SET DESIGNER / PROPS MASTER / SEAMSTRESS you would write things like ...
      • Activity # (write the number and copy name of work from ProjeQtor).
      • Planning Meeting
      • Call Sheet Event (write the date of the call sheet and brief description of the call sheet roster)

    6. If you are working or doing an ACTIVITY from PROJEQTOR (Project Management) you are required to write the activity number of the activity from ProjeQtor and the name of the description.  Examples are
      • Activity #29 - Does not provide Date periods for Activities, Opportunities
      • Activity #556 - Morriset A3 Poster melted with Wax
      • Activity #1461 - Veronica Briggs requested Email Call Back from Feedback CS#1710201152

    7. If you are working or doing work as a PRODUCTION RUNNER you would write things like ...
      • Production Run NSW
      • Production Run VIC

    8. If you are working or doing work from a ROSTERED CALL SHEET EVENT you would write things like ...
      You need to write the date of the call sheet and a brief description (copy and paste it from your Call Sheet)
      • 4/6/2015 Planned meeting with Actors Captain on Staging
      • 10/11/2015 Setup Props for Training

    9. Then the date and enter the time you started the shift of work for this and the time you finished.
      Please note, if you are doing multiple jobs at a venue, eg: Stage Hand & Stage Driving or Acting and Actors Captain or Event Manage and Travel on Tour or Sound Operator and Staging, you need to click on the button "+ Add additional position and work hours" and fill in the time you worked for each specific position of work.

  3. Enter all Break time you took ... field is where you enter all your break times you took on this work day.  If you did not have any breaks, enter 0 in both fields.
    • Please note if you had multiple break times, press "+ Add Additional break times" button to add your addtional break times.  The times displayed are to be in military time.

  4. Time Departed field is not the time you finished work, but the time you departed from the Venue.

IMPORTANT NOTICE: This is a legal document and should be completed by each individual cast/crew member. DO NOT ASK or DO NOT complete this document for another person.


Complete the details as required, then sign, date and enter your SLACK password for authentication.

Finally click on the submit button to have the Event Job Time Sheet sent to the correct accounts department staff.


If you have any question about your Submitted Event Event Job Sheets you can forward your concern by…

  1. First speak with your department supervisor.
  2. Then speak with Accounts or by Direct Message to the Accounts Staff.
  3. You can also try to speak to the event managers on through SLACK COMMUNICATIONS on the #event_management channel; or
  4. Send a fax to 02 8221-9625; or
  5. Post your concern to the appropriate Office in the USA, UK or London
  6. Call us on the numbers listed https://www.iconicperformances.com.au/contact.php or as show here in Main telephone numbers, contact details of Iconic Productions World Wide

 

IMPORTANT THINGS TO BE AWARE OF for the Submission of EVENT MANAGEMENT JOB/TIME SHEETS.

  1. Event Job Sheets are to be uploaded now at the end of your shift.  We will no longer accept or receive event sheets that are late or submitted 10 minutes after your shift ends based on the call sheet roster.
  2. Where the Event Job Sheet is not received at the end of your shift, it will not be processed or paid and delays of it will occur due to the huge time and cost in having to correct it.
  3. All staff/contractors are responsible to ensure that it is provided at the end of their shift.  Not the next day.
  4. Event Job Sheets that have not been correctly completed or submitted at the end of the shift and are rejected due to errors will require the worker to complete a Late/Error Submission Form.  The worker receiving the rejected submission must request from their department supervisor the link to complete the Late/Error Submission.  Late/Error submissions must be completed within 48 hours of receiving the error.  Failure to submit an approved Late/Error Submission within the 48 hour timelimit may be seen as a fraudulent claim for hours worked and disciplinary action will be taken.

___

2022-04-28 03:26
Nikolas Harrington

What does Operator and/or Worker Mean in all the FAQs?

For the correct definition and meaning across all FAQs where the word OPERATOR or WORKER is used in context it refers to the following.

  • The term OPERATOR herein means and refers to the Owner of the Event, Managing Agent, Iconic Productions and/or it associates.

  • The term WORKER herein means and refers to an employee and/or an Independent Contractor of the OPERATOR.

2016-12-09 03:26
Matthew Walker

How do I setup SLACK communications system?

SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY:

All Communication between Staff is to be done through SLACK COMMUNICATIONS. 
To access the Slack Communications you will be required to download the program on your computer.  This would have been provided to you on your registration.

SLACK Communications is a program that helps all staff talk quickly and instantly without cost of phone call or cost of text message.  All staff must use this to communicate on Iconic Server and Staff.  Staff should not hold a phone line up by calling another staff member.  Use slack to speak with staff internally.

Staff will not respond to emails sent to staff who are working with Iconic.  USE SLACK to communicate with all staff of Iconic if you are an employee or contractor to the company.

To access the Slack Communications your details would have been provided to you through the initial email registration.

 

SLACK COMMUNICATIONS ON YOUR SMARTPHONE.

You are able to access SLACK on your mobile phone through the download of the Slack Communications Software.  (This is a free download – do not buy it, Iconic Productions has the License, you just download free download).

 

HOW TO USE SLACK to communicate with Iconic Staff.

SLACK CHANNELS AND WHAT THEY SHOULD BE USED FOR

There are multiple channels in Iconic Productions Communication Slack Server.  Here are some of the channels.  If you would like more information on a channel press the  button located at the top near the right.  Here are a few channels described.

Channel   = is to be used for cast/crew to discuss issues or points of reference about the ANZAC shows when on tour.

Channel    = is to be used for all questions or queries relating to customer accounts or questions a customer may have about their account.  DO NOT USE THIS ACCOUNT to discuss your questions about payroll, superannuation or if a contractor your invoice.  This should be done as a Direct Message to the related person involved.

Channel   = is to be used for all enquires, enquiries, issues relating to movie premiers or chauffeuring issues.  This is channel is mainly used by the chauffeurs and event management team.

 

Channel = is to be used for the following:

  1. All issues from a customer or cast or crew relating to all events, shows, performances etc.
  2. Feedback provided to a cast/crew about an event.
  3. Changes to details or times of an event.
  4. Changes or requests of changes to an event by a cast/crew.
  5. Feedback from cast/crew about an event, show, performance etc.
  6. All staff and contractor unavailability (still needs to be provided within one month notice in advance).
  7. All other matters relating to the management of the event.
  8. Company Vehicle Problems

 

Channel    = is to be used for all conversations relating to film and Theatre projects.  This channel will mostly be used by Iconic writers, directors, producers.  It should not be used to discuss an actual event, show or performance being performed at.

 

Channel   = is to be used for anything that is general about anything.

 

Channel    = is to be used for the following:

  1. Request by cast/crew for new props/wardrobe/containers etc.
  2. Damages to props or wardrobe.  A photo needs to be taken and uploaded with a description of how it happened and by who?
  3. All questions, issues or feedback relating to all props and costumes related to an event, show or performance.

 

Channel    = is to be used for anything that is of random of nature and there is no other channel that relates to the matter.  This channel should not be used for issues or problems.

 

Channel    = is to be used for all customer related enquiries or sales by a customer.  In the event a a customer speaks with a cast/crew about a show, cast/crew are required to communicate with the Sales team to ensure the correct information is given to the customer. 

 

Channel    = is to be used for any problems with Slack, website, communication that staff require support on.

 

DO NOT USE ANY OF THE CHANNELS to grieve your concerns about another staff member, manager.  The communication device is not to be used for personal related concerns.  In the event that something of this nature is required, that should be done through Direct Messaging to the team leader or Supervisor or the Executive Producer.  Refer to the Direct Messaging to learn how to use the feature.

 

SETUP YOUR SLACK COMMUNICATION DEVICE to ensure you receive all notifications.

All staff and contractors should login and set up their settings to the following recommended features to ensure that all communication is received promptly by all staff.

  1. Log into your Slack Device either on the mobile phone or on the desktop.
  2. We recommend setting up Slack first on your PC or Laptop on the Desktop.  All changes made on your PC or Laptop will be forwarded and used on your mobile app as well.  To setup your setting do the following:
    1. On the top left corner next to your name click on the   button.
    2. Select Preference
    3. Select Notifications and ensure that you have selected

                                                               i.      Send notifications for: All activity

                                                             ii.      Display: Show Text

  1. Select Messages & Media.

                                                               i.      In display options select the following


                                                             ii.      In Inline Media & Links select the following.

  1. For Sidebar Theme, as this is a personal preference, feel free to select your own options.
  2. For Search, leave this empty.
  3. Select Mark as Read

                                                               i.      In Mark as read select the following.

  1. Select Advanced Options

                                                               i.      In Input Options select only the following

                                                             ii.      In Channel List, select the following.

                                                            iii.      In Other Options only select the items shown below.

                                                           iv.      DO NOT MAKE ANY CHANGES TO DEBUGGING OPTIONS AND LEAVE AS SHOWN

 

 

SETTING UP PROFILE & ACCOUNT

It is important to set up your profile and account.  While most things have been setup for you by default there are a few things that you are required to setup.

 

To begin setting up your Profile on the Iconic Slack Communication Servers, do the following:

  1. We recommend setting up Slack first on your PC or Laptop on the Desktop.  All changes made on your PC or Laptop will be forwarded and used on your mobile app as well.  To setup your setting do the following:
    1. On the top left corner next to your name click on the   button.
    2. Select Profile & account
    3. On the right side of your screen, a window will open.  Select Account Settings

    4. A new page will open with a few options.
    5. DO NOT CHANGE ANYTHING UNDER


      Making changes to any item here can deactivate or disable your account.
    6. Click on Notifications

    7. Click on “customize your notifications settings”
    8. For Desktop Notifications we recommend you select Only Direct Messages & Highlight Words.   All of communication traffic occurs and if you select Activity of any kind you may be overwhelmed by the communication notifications.
    9. For Mobile Notifications we recommend you select Only Direct Messages & Highlight Words.   All of communication traffic occurs and if you select Activity of any kind you may be overwhelmed by the communication notifications.
    10. You can choose your preferred sound notification.
    11. For Mobile Push Timing we strongly recommend that you select the first option of “Send push notifications as quickly as possible, when I’m not active on the desktop.”
    12. DO NOT CHANGE any settings in

    13. For Additional Settings make the following changes

                                                               i.      Click on Email Preferences and select either once every 15 minutes or once an hour at most.
Do not select Never.  This option ensures that if you are not able to communicated with on Slack that an email will be sent to you as a reminder to your private, personal email on file.

                                                             ii.      DO NOT MAKE ANY CHANGES to Email News & Updates

                                                            iii.      DO NOT MAKE ANY CHANGES to Highlight Words

                                                           iv.      DO NOT MAKE ANY CHANGES to Email News & Updates

  1. You do not need to do anything on Access Logs or Team Settings.

 

When you completed all the related Slack Communication Server Settings, press the
 button found on the top right corner of your desktop and it will take you to the communication channel.

 

Happy communicating.

 

HOW TO COMMUNICATE AND USE SLACK COMMUNICATIONS.

To communicate and use SLACK Communications, click here " How to communicate with and use SLACK Communications."

2016-12-13 06:39
Graham Normanally

How to communicate with and use SLACK Communications.

UPDATED POLICY 16 July 2019 by @kelvin.lee

  1. Clause SENDING / COMMUNICATING ABOUT THE EVENT MANAGEMENT JOB SHEETS, has been removed due to the event job sheets now electronic and go straight to company server.

SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY:

All Communication between Staff is to be done through SLACK COMMUNICATIONS.
To access the Slack Communications you will be required to download the program on your computer. This would have been provided to you on your registration.

SLACK Communications is a program that helps all staff talk quickly and instantly without cost of phone call or cost of text message. All staff must use this to communicate on Iconic Server and Staff. Staff should not hold a phone line up by calling another staff member. Use slack to speak with staff internally.

Staff will not respond to emails sent to staff who are working with Iconic. USE SLACK to communicate with all staff of Iconic if you are an employee or contractor to the company.

To access the Slack Communications your details would have been provided to you through the initial email registration.

 

HOW TO COMMUNICATE AND USE SLACK COMMUNICATIONS.

Using Slack Communications on your PC or Laptop or on your smart phone is very easy. While there are many features in slack, the basic ones are here and are very simple. You can always if you encounter a problem, speak to Iconic’s support team for help and support or you can use the help function which is found by pressing the button, found on the top right corner of your PC / Laptop and then selecting HELP

 

COMMUNICATING

To communicate with SLACK, select the channel you need to chat to.

  • For example if you have an problem with a prop, you would press on the channel

Once you have selected your channel in the message bar below

Select the person you wish to direct the message to, by typing the @ symbol and then the persons name. A list of available staff will display. You can select the person you wish to notify and select them.

  • For example if you wish to speak directly to Chris you would type @chris.luton

Type your message directly after that.

When you are finished typing, press enter.

Because you have entered a staff member’s name they will personally be notified of an incoming communication chat. If you do not put a name in front of your communication, the staff member you wish to speak to, will not be notified. This means that there may be a delay in them getting back to you. Not to worry though, because Team Supervisors are always monitoring the channels and will be able to assist if you do not put in a name first.

COMMUNICATING ABOUT DAMAGED PROPS / WARDROBE

When a prop or wardrobe …

  1. Requires repair
  2. Is damaged
  3. A prop is missing, lost or stolen, during a Bump In or Bump Out prop list check.

 

The Actors Captain, Cast member or Crew is required to notify the Props Master and Team Supervisor immediately as it occurs or where not practical, as soon as possible as it has happened.

To notify the Props Master or Team Supervisor of this the employee/contractor is required to do the following:

  1. Take a photo of the prop/wardrobe
  2. Select the Channel # props_costumes
  3. Press the + button on the message bar
  4. Select the Upload a File option
  5. Select the photo/image taken and upload.
  6. Fill in the required fields, making sure that the following fields are answered:
    1. Title of the image/photo
    2. Share in is ticked and the right channel is selected.
    3. Add Comment is filled in, explaining, how the prop/wardrobe was damaged, by who and when etc.
    4. Then press the Upload button to upload the communication of the damaged prop/wardrobe. 
 

DIRECT MESSAGING FOR PERSONAL CONCERNS OR COMMUNICATION

Slack Communication provides all users the opportunity to speak in Private about concerns or personal matters that should be communicated publicly on the Slack Channels. For example:

  • You have a grievance with another staff member or contractor
  • There is a personal payroll matter or work related matter you wish to discuss with your supervisor or staff member.
  • It is a security issue or safety issue.

 

While direct messaging is available, between all users, please note that it should not be used for personal friendly chit chat or to bully or speak in a bad way about the company, staff, shows, customers or other persons. All users are required to remain professional at all times.

 

To speak through Direct Message you would be required to do the following:

  1. Select the appropriate channel the matter relates to.
  2. Request a Direct Message with the user by using the @ symbol with their name and requesting a direct private communication. Example:

    At times staff will use the abbreviation of DM to mean Direct Message.

  3. When the other user accepts, he will open up a Direct Message with you, in the Direct Message Channels


  4. The communication can continue in the private direct message channel between the both of you.

 

PLEASE NOTE: While the direct message channels are private between the users who choose to have a direct message. The Slackbot (a computer analysis program) monitors the channels for inappropriate or malicious language. If it is detected a supervisor will be notified and the direct message will be opened for investigation of the authorised staff members.

Also all direct messages are saved on the company server for legal reasons and should not be used in an unprofessional way at any time.

MENTIONS AND REACTIONS

As the company is growing, it can be difficult to know if you have been mentioned in communication or conversation or if you were notified but were not able to answer it on time.

The System and Server provides an excellent feature that would allow you to check if you were mentioned or notified anywhere.

To see if you missed a mention or notification click on the button and a list of all mentions and notification would be displayed, where your name has been highlighted. You can simply press the JUMP button to go directly to that message.

 

2019-07-16 02:40
Graham Normanally

When do I have to be logged into Slack Communications?

SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY:

All Communication between Staff is to be done through SLACK COMMUNICATIONS.
To access the Slack Communications you will be required to download the program on your computer. This would have been provided to you on your registration.

SLACK Communications is a program that helps all staff talk quickly and instantly without cost of phone call or cost of text message. All staff must use this to communicate on Iconic Server and Staff. Staff should not hold a phone line up by calling another staff member. Use slack to speak with staff internally.

Staff will not respond to emails sent to staff who are working with Iconic. USE SLACK to communicate with all staff of Iconic if you are an employee or contractor to the company.

To access the Slack Communications your details would have been provided to you through the initial email registration.

 

When should you be logged into SLACK to COMMUNICATE AND USE SLACK COMMUNICATIONS.

Here is a list of times that all staff and contractors are required to be logged into SLACK Communications and be readily available.

  1. At the start of your rostered call time / shift.

  2. During your rostered working hours.  For example.  If you are rostered to work from 9:00am to 5:00pm then from 9:00am to 5:00pm you are to be logged into SLACK and have slack active on your mobile device, ipad, tablet, laptop or work computer.

  3. During your rostered drive times.  For example, if you are driving and it is on company time, then you are required to be logged in on slack to receive notifications.  You are not required to reply instantly on SLACK while driving as this is a driving offence and we do not encourage travelling and texting, however if you have hands free and this is legal in the area you are driving you may reply using hands free on SLACK to all communication.

  4. When on stage / on an event / performing / acting / in the green room / back stage.  While you are on an event, you should have your device on and logged into SLACK AND on MUTE to be able to receive and if possible communicate back on SLACK.  Remember that when on an event that is in performance, your device should be on MUTE, but it should not be logged off.

  5. At all times you are working company hours.

  6. At all rehearsals and production meetings.

 

YOU ARE NOT REQUIRED TO BE LOGGED INTO SLACK on your days off or outside your rostered call times.  However do remember that it is a requirement that you reguarly check your SLACK at least once every 2 days if you have days rostered off or are not working for a few days or weeks on roster.


Questions Asked and Answered:

  1. David Phillip | 28-Jun-2020 01:40 |
    Question: If I am rostered on a shift from 9.00am to 5.00pm am I required to remain logged into slack during my rostered breaks as well?
    1. answered by @steve.baltzois 30-Jun-2020 12:33
      1. The answer is yes.  When you are on a rostered day access to slack must be on for the entire period of your rostered shift.  While you do not have to reply to a message to a break, your slack should be active and online.

2016-09-15 15:09
Matthew Walker

Codes to use on Slack for starting a work shift, breaks and ending a work shift

Not all employees and contractors are required to use these codes, however if you are a sales or event manager or have been asked by your Team Supervisor to use them, then as part of your job, you would be required to use the following clodes on slack to indicate things like ...

  1. Time you logged in and started your shift
  2. Time you went on a break
  3. Time you returned from a break.
  4. Time you finished your shift.

 

WHAT CHANNEL & WHERE TO ENTER CODES ON SLACK?
The shift log codes are entered in the channel of the main department you have been employeed or contracted to work in.  While most employees and contractors may have multiple channels they are subscribed to, your main role within the company would be exactly where your shift log codes would be entered.  If you are unsure, always speak with your Team Supervisor or a colleague on Slack.  As an example here is are some samples of where your shift log codes would be entered.

  • If you are a sales representative or sales person and working as part of the sales department then you would click on the
    channel and enter your log codes here.

  • If you are an event manager and working in events as part of the event management department then you would click on the
    channel and enter your log codes here.

  • If you are an accounts manager and working in accounts in the accounts department then you would click on the
    channel and enter your log codes here.

  • If you mainly work in film, as a script writer or cameraman or stage hand or film crew or production staff then you would click on the
    channel and enter your log codes here.

 

CODES to use on SLACK to indicate your log in and log out times:

  1. ss = start shift.  This is the code you enter on Slack when you have commenced work and started your shift.
    1. After entering the ss code, make sure you enter your Team Supervisor's name.  Example

      Then you can add any extra information after notification of your Team Supervisors name. Example:

      Then press Enter or Send to send your start shift code.

  2. When you go on a break, use the following codes to indicate your break and type of break
    Remember to always enter your Team Supervisors name after the code or @eventmanagers.  Example
    1. rb = rest break
    2. tb = toilet break
    3. sb = smokers break
    4. brk = lunch break or tea break or meal break
    5. fmb = sleep/rest break fatigue management policy. Important: Only use the fmb break work code when you are planning to physically sleep to manage fatigue.  This is not to be used if resting but you are staying awake.

  3. rfb = returned from break.  This is important that each time you go on a break, when you return to recommence your work, you must enter the code that you have returned from your break.
    Again, don't forget to add your Team Supervisors Name.

  4. es or eos = end shift or end of shift.  Use this code when you have finished working for the day and have ended your shift.
    Remember to always enter your Team Supervisors name after the code or @eventmanagers.  Example

2019-10-18 07:26
Lei Bao

Who do I know who to speak to or with on Slack?

There are many different people you can commuicate with in the Company. Working out who to speak with can be difficult, however here are a few tips that would assist you.

You can access the Company Workspace Directory in Slack by clicking on the 3 vertical dots

After pressing the button, click on
.

This will provide you with a list of Staff and contractors within the company.

You can search or scroll through the list to determine who can assist you.

You can also speak with your Team Supervisors. Remember however that each supervisor may work in a different office in a different country in a different time zone. You can see the office the Team Supervisor is working in through the Workspace Directory and click on their name.

If you need help with how to do a task for your Sales or Events work ...

  • It is best to speak with your Team Supervisor on the correct Slack Channel or use the Group Member of

    The

    is a group member account that notifies all Event Staff Globally within the company and your Team Supervisors in that specific channel.

 

If you need help with a customer ...

  • It is often best to use the
    on the correct channel.
  • Unless it is urgent or the customer is upset, there is no need to contact your Team Supervisor for assistance that can be managed by a fellow staff member assigned to that channel.

 

An upset or angry customer ...

  • Refer to your Team Supervisor on the Correct Channel.

 

Computer related problem or technical issue ...

  • In the channel use the
    Group Member account.
  • Computer-related or technical problems should always be spoken with on the
  • Not all staff are trained in technical support and therefore support should be related to the company support staff at all times.

 

Here is a list of possible scenarios and who as a suggestion you should speak with and on what suggested channel.
Please note:

  1. All slack channels have a discription of what the channel should be use for. To learn more about a specific channel and what it is for, follow the SLACK FAQ https://slack.com/intl/en-au/help/articles/201654083-Set-a-channel-topic-or-description#set-or-edit-a-channel-description or https://slack.com/intl/en-au/help/articles/360017938993-What-is-a-channel#use-channels.
  2. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor is at times a required thing to use, however you must remember that Direct or Group Direct Messaging make time a longer time for a reply to be made especially if the worker is not rostered on that day, different timezone, is in a meeting or you have forgotten to use the nametag. Transparency always matters, so most conversations should happen in public channels so that they’re searchable by all worker. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor should be used for private and confidential conversations and not for private personal matter between workers.
  3. If you have a scenario or are unsure of who to contact during a scenario and it is not listed below, make a comment of your specific scenario, using the Comment button/function and it will be answered and added to the list below.

Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Customer with account enquiry ... Accounts Staff by direct message of #workers_name. #accounts or No, unless you do not have access to the channel mentioned.
Change any Customer Details on the ERM of the Customer Details Account Page. Always use @eventmanagers to notify the event managers and event supervisors #event_management or #sales_team_globally Never
Event billing or travel/location change request ... Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Event time change request Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Price check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Product availability check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Damaged, broken, lost or stock low of a prop, costume, wardrobe, set, stock inventory, company equipment or item ...

Always use @eventmanagers and the @name_tag of the department supervisor

#props_costumes Never
Question or problem with accommodation, flight, rental car or another travel arrangement of an Iconic Worker.

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Question or problem with accommodation check-in or check-out or contacting the accommodation

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Questions or problems relating to scripts, characters in the script, storyline, editing or grammar/spelling errors, stage directions, rehearsals, character arcs or character profiling and other matters specific to a script ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the company playwriter/scriptwriter

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions on how to use or rehearse with a specific event prop, costume, wardrobe, set, stock inventory, company equipment or item ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the production supervisor

4th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to visual or audio equipment, cues, or any matter relating to the a/v of a show or event ...

1st try: @name_tag of your Audio or Visual Supervisor

2nd try: @name_tag of your Actors Captain or Stage Manager

3rd try: @name_tag of your event/show Director.

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

#audio_sound (if related to audio)
#video_editing (if related to video)

OR

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to Call Sheet Rosters, Call Sheet Events ...

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
How to use the ERM ...

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#general or #random Not necessary
Questions/Problems relating to Customer Account details on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management or #general or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions/Problems relating to Customer Opportunities on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to Orders, Purchases and Bookings on the ERM

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @accounts-team to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#accounts or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to a vehicle

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

4th try: call the NRMA Business Road Service on 1300 369 349 and provide Membership #990055598 to the operator and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

5th try: calling the company mechanics on 02 9698-2771, identify who you are and what company you are with and ask to speak to Darryn or Karlisle and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

#administration or #event_management or #general or property_management or #random Yes or if you do not have access to the channels mentioned.
Event Job Time Sheet Error or Late Submission of Event Job Time Sheet

Always use @name_tag of your department supervisor.

#general or #random Yes if you are going to discuss confidential information relating to your event Job Time Sheet.
Questions/Problems with your vehicle log

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

#administration or #event_management or #general or property_management or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems or issues about technical equipment, accessing servers, logins, user accounts, iphones, ipads, computers, bluetooth etc.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Problems with accessing or completing a form ...

1st try: @name_tag of your department supervisor

2nd try: use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

on any channel you have access to that is specific to the form. For example if the form relates to the Quantity Submission for of an Event, use the #event_management channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Problems with accessing, using ProjeQtor

*** Please note *** use this only for problems relating to ProjeQtor, not the tasks/activities.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Questions/Problems with an activity/task/date or other related matter relating to a specific work activity/task that is listed on ProjeQtor

1st try: @name_tag of your worker who issued it or is the requestor of the work activity/task

on any channel you have access to that is specific to the scenario. For example, if the scenario relates to a work activity about a production prop delivery, use the #production_runs_austr channel. No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems with another worker ...

1st try: search for and follow the grievance policy as written on the FAQ Server.

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: search for and follow the Notification of Liability policy as written on the FAQ Server.

5th try: @steve.baltzois

6th try: call @steve.baltzois on slack

7th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor
Problems with a customer, audience member, or another person not connected or associated with the company

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: @steve.baltzois

5th try: call @steve.baltzois on slack

6th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

on any channel you have access to that is specific to the scenario. For example if the scenario related to a chauffeur-based CCRP, you would use the #chauffeur-events channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions problems with your payroll, invoice or payslip

Always use @name_tag of your department account supervisor

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor

Questions Asked and Answered:

  1. David Phillip | 07-Jun-2020 07:46 |
    Question: Are there supposed to be any details when it says:
    "Possible Scenario Suggested person Who you should speak with Suggested channel to us"
    1. answered by @steve.baltzois 8-Jun-2020 13:49
      1. I am not sure it was not displaying, however I saved the FAQ again and it seems to have fixed the problem and the scenarios are displaying.

2020-06-08 05:50
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

Review New Membership Production for Iconic Productions to Manage or Produce

Iconic Productions both manages and produces other people's productions and has been very successful in doing so. The success of these shows are based on the specifically designed criteria when assessing an Owner/Designer Idea and/or Production based on a detailed assessment criteria. The Review process must be followed by all allocated Iconic Employees and the review must be done without prejudice and a non-biased approached. At no point should a review be completed based on one's own personal feelings. Iconic Productions success continues to surpass its competitors in this field due to the strict and copyright protected Review system Iconic Productions has put into place.

If you are here, then it is likely that you have been rostered or allocated to REVIEW A NEW MEMBERSHIP PRODUCTION that Iconic Productions may wish to produce and/or manage. A great deal of money is involved in producing or managing an Owners/Designer Production and therefore you are trusted with provided the highest level of production review to ensure that the Executive Panel have the most accurate and recorded account of the New Membership Production. Not providing a sincere and accurate review will cost Iconic Productions a great deal of time and money and if you are found to have been neglient in your duties or have not been 100% Iconic upholding the high stand of the Iconic Productions, you will be in breach of your employment agreement and your employment may be terminated.

Understand that the review is meant to be objective and informative. Be specific in your critique. Your opinions should be supported by facts, not personal feelings. React to the production as a whole and the effect it had to the audience from your eyes/perspective. Your review is required by Iconic Productions Event Supervisor, Playwriter, and Production Executives to ascertain whether or not to produce or manage the related Production. We trust and rely that your review is with out prejudice and that you have no relationship with the Owner or Designer or Script Writer of the Production you are reviewing. If there is a relationship of any form or matter you are required to inform us in this final review.

Iconic Productions / Iconic Performances Pty Limited uses the term Production in replace of and in reference to any type of ...

  1. Event
  2. Live Theater
  3. Stage Theater
  4. Theater In Education
  5. Play
  6. Performance
  7. Show
  8. Film / Screen
  9. Product

That it manages, produces and/or sells.

 

It is important that you take notice of the following information with regards to the Review of Production / Event to Manage or Produce.

    1. The form should be completed in its entirety to provide the highest level of discussion amongst the Executive Managment team for their assessment as to whether they should or should produce and/or manage the production.

    2. Your completed review will be read by your Department Supervisor, Iconic Productions Playwriter, Producer, Director and Executive Producer.
    3. The questions, assessments and input tables are a closely protected Iconic Productions System Checklist and is copyright protected to Iconic Productions.

    4. You should infor your Dept Supervisor before you review a New Membership Production where you are related to the Owner/Designer or any persons associated with Production to be reviewed. You may not be allowed to review a New Membership Production if you are related to any person associated or connected with the Production however this will be at the discretion of Iconic Productions Executive Management team.

    5. You should not show and/or speak of your review to any personnel of Iconic Productions that is not authorised to see it. If unsure ask your Dept Supervisor.

    6. You should not show and/or speak of your review to any person who is not associated or works with Iconic Productions that is not authorised to see it. If unsure ask your Dept Supervisor.

    7. You should not show and/or speak of your review to the Owner/Designer of the Production.
      The Owner/Designer is not permitted to see your review. If they request to see it inform the Owner/Designer they will need to request it formally on the company website on the Contact Us Page or contact the Dept. Supervisor on the company National Number.

    8. You should not show and/or speak of your review to any person associated or connected with the Owner/Designer of the Production.

    9. You should not leave your electronice review or a printed copy of your review anywhere where an unauthorised person can see or read it.

    10. You cannot use the assessment criteria, input table and process for your own personal use, commercial use or use it at another company that you may work at. This REVIEW process is only to be used when you are allocated and only for Iconic Production purposes.

 

To commence your REVIEW you need to create and start a NEW SESSION. To do this, click on the link below ...
https://form.jotform.co/iconicperformances/session-for-review-form-of-produce-

IMPORTANT INFORMATION: The REVIEW NEW MEMBERSHIP PRODUCTION form is not designed or suitable for any smartphone. You are required to use either a

  • Tablet; or
  • iPad; or
  • mini iPad; or
  • Notebook / Laptop

When your NEW SESSION has started, you will be provided with a link on your Page. Use this link to continue with the review. An email would also be sent to your work email address that you entered. In the event there is a problem, you have lost internet connection or your system has wiped your entries, use the link provided in the email to return your saved session. The fields in the NEW SESSION are self-explanatory, however here is some additional information to assist you.

  • Iconic Employee who is reviewing a Production = is an Iconic Employee, meaning you, has been allocated to rostered to review a production.

  • Iconic Work Email = the email address you use to access your SLACK COMMUNICATIONS account
  • Name of Production you are about to review = has to be the exact name as shown on your call sheet where you were rostered for the review.

  • Date of Review = is the actual date of the review. This will almost always be the same date you are at the production.

After completing the NEW SESSION press the button to continue with the review.

 

In the MAIN REVIEW FORM for Review of Production / Event to Manage or Produce there are multiple parts. Here is a description of them and important items you need to be aware of.

  • PART 1 = refers to the name of the Iconic Employee and date/time of the Production itself.
    • What is your role / position with Iconic Productions = refers to your employed position with Iconic Productions.

    • Exact Location Address where the production was being reviewed a = is the exact address where the production is occuring and you are reviewing the New Membership Production. Refer to your call sheet for the correct details.

  • PART 2 = refers to the review of the Production.
    • Name of the Production / Event / Show / Performance. = refers to the exact name as shown on your call sheet.

    • What are you reviewing? = refers to the Type of Production you are reviewing. You can only select one option. If unsure, speak with your Dept. Supervisor or the person who allocated you to review the production.

    • What is the name of the Owner of this production - the person who actually owns the copyright? = refers to the owner of the production. This detail will be found in your Call Sheet.

    • Enter the names of the persons involved in this production. (Try to supply details for all Above the Line roles. The first 3 rows of Owner, Designer and Screen/Play Writer must always be completed) = if the production only has 1 person involved, then select Owner and enter the details of the Owner Only. If more people are involved, add each specific role as available in the drop down box.

  • PART 3 = refers to the production structure and process.
    The Target audience assessment makes reference to the Age Group in the Call Sheet.

    You will be required here to evaluate specific areas of the production on a scale of 1 to 10 or a Input Table Schematic. The Input Table Schematic looks like this

    Where you have a 8 step schematic evaluation of specific areas to assess and review.
      • Use Not applicable when you believe the item is not related to the production. This is rare, however may occur at some reviews.

      • Use Did not assess when you failed to assess a particular area or didn't feel you were able to confidently assess the area. While this option is available, the more Did not assesses you have, the more ineffective your review will be. This would cause a considerable delay in the Executive Team finalizing their assessment and you may be asked to explain why you have so many Did not assess selections.

  • PART 4 = refers mostly to an overall review of the Production and uses an Input Schematic System. You are not required to enter addtional comments unless you feel it is relevant and helpful in the Executive Managements Team Final Assessment Review.

  • PART 5 = refers mostly to the technical aspects of the production and uses anInput Schematic System. You are not required to enter addtional comments unless you feel it is relevant and helpful in the Executive Managements Team Final Assessment Review.

  • PART 6 = refers mostly to the technical aspects of the production and uses anInput Schematic System. You are not required to enter addtional comments unless you feel it is relevant and helpful in the Executive Managements Team Final Assessment Review.

  • PART 7 = refers mostly to the Main or Lead Actors or Characters (as a whole) of the production and uses anInput Schematic System.

  • PART 8 = refers mostly to the Support Actors or Characters (as a whole) of the production and uses anInput Schematic System.

  • PART 9 = refers mostly to the Production Departments of the production and uses anInput Schematic System.
    Important: Unless you are specifically required or asked or allocated to review a department, you are to press No.

  • PART 10 = refers to your final objective review.
    Important information about Part 10.
      • Understand that this part of the review is meant to be objective and informative. Be specific in your critique. Your opinions should be supported by facts, not personal feelings. React to the production as a whole and the effect it had to the audience from your eyes/perspective.

      • Here are some tips on how to write your final objective review. These are only tips and should be used only as a suggestion.

        Your review is required by Iconic Productions Event Supervisor, Playwriter, and Production Executives to ascertain whether or not to produce or manage the related Production. We trust and rely that your review is with out prejudice and that you have no relationship with the Owner or Designer or Script Writer of the Production you are reviewing. If there is a relationship of any form or matter you are required to inform us in this final review.

        In your final review consider the following ...

        • Your review should give the Executive Management Team a sense of the play. It should let them know if spending / financing the production is well spent.
        • It should describe the plot.
        • It should have an introductory paragraph of what you saw and be in context.
        • It should have your reaction and whether you would recommend it to others in the target audience.
        • It should pick out any problematic points in the production.
        • It should analyze if the director/owner/designer/writer achieved their goal
        • Try to provide a strong hook if possible.
        • Avoid clichéd phrases like “the performance was bad” or “the production wasn’t very entertaining.” Instead state your opinion of the production as a whole, and show why your response to the production is valid and significant. Your review should support your input criteria from before
        • And don't forget to point to any possible adjustments or changes that could have been made to the production to make it stronger or more engaging.

         

      • If you have taken any still photos or video of the Production you will be required to transfer those files to Iconic Productions and delete them from your device or the device used to take them after uploaded and/or forwarding it to Iconic Productions.

      • There is a disclaimer that is required for you sign to declare your truthfullness in the review process.

      • To authenticate your authorisation to review a NEW MEMBERSHIP PRODUCTION you are required to enter the code you use to access SLACK COMMUNICATIONS.

After completing the details in Part 10, you are required to Submit the Review.

Your job is then completed.  If at some point you wish to find out the result of the review you will need to formally request this from the Executive Management Final Assessment and result.

The company's decision is final and we remind you that the company cannot be held liable for any decision it mkes based on your responses, and evaluation of the completed review form.

2013-08-21 03:02
Ian Roberts

02 Training All Persons = Never Assume and be 100% on point at all times

Iconic Productions brand is based on the fact that we are always 100% on point and accurate in everything we do.

From the way we handle our calls, our correspondence, and to the other end of where the product has been delivered or a show / event has finished.  No matter whether it is the beginning or the end of process, our loyal customers love the fact that we provide the ICONIC service that means that we are always as good as our last event.

To ensure that this occurs, ICONIC has a company policy about how we handle and gather information or do our job.  This is essential to the company brand and how we are perceived and regardless of whether you have just started or you have been working with the company for months or years, you need to ensure that you adhere to our 100% on point delivery of all things as part of your job.

You can only be ICONIC in what you do by following the company mantra and statement of success which is ...

Information leads to Knowledge ...

Knowledge leads to Awareness ...

Awareness leads to Wisdom ...

Wisdom leads to Power and Success ...

Power/Success leads to SELF-ACTUALIZATION!

Self actualization is what allows people to live happy lives, and careers and most successful people who reach this peak are often the most successful in their fields of work and life.  To understand more of what self-actualization is or means click here.

All employees, contractors or freelancers associated with ICONIC are asked to follow and work towards the company mantra.  This is a great way to ensure that you are successful in your work and field of expertise with ICONIC.

VIEW your 2nd TRAINING VIDEO about Never Assuming and how to always remain 100% on point.

Training Video 02 = Never Assume - the Iconic way to reduce errors


As part of this part of the training we also recommend you read the FAQ of If unsure on something or anything about my job or role or there is a problem what should I do?

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ


 

2019-12-30 13:20
Company Administration Managment Dept.

The customer wants a date that is not available / no longer available / unavailable. What do I do?

At Iconic Production we always try to assist and help the customer have an incredible experience from the very start of their enquiry to way after the product or event is finished.

If a customer asks for a date or a product and the date or product is

  • Not Available
  • No Longer Available or
  • Unavailable

Do not let the customer the go.  Remember we try to make the customer experience Iconic in every way.

  1. First try to offer them the next closest available date for them.  Try to offer them with at least 4-5 other dates.

  2. If they don't like those dates then procced with the next step.

  3. If this occurs, contact @event.managers or your Department Channel Supervisor on the appropriate SLACK channel and ask them for assistance.  While doing this, make sure you have put the customer on hold.  Speaking to @event.managers or your Department Channel Supervisor on SLACK they will ..
      1. Check if the current production BIN can do an extra event on the day.

      2. Check if another production team can be assigned for the customer.  Iconic has 8 BINs who work on multiple events of the different event / Stage Levels.

      3. Check if there is a system error.

 

If @event.managers or your Department Channel Supervisor can assist the customer with the date, they will

  1. Will notify you on SLACK if it is possible or any alternatives.
    1. If it is possible they will Release or open up the date for an extra booking
    2. If not, they will provide an alternative for you to offer to the customer.

 

The important thing to REMEMBER is NEVER say NEVER to a customer.  We are confident we can find a date for them or an alternative solution.

2017-11-29 17:31
Matthew Walker

NSW Department (dept) of Education Payment System Approved Payments for all Invoices for EdConnect NSW Dept of Education School Accounts Payable Shared Payment Service Centre

This is only for NSW Dept of Education School Accounts Payable Shared Payment Service Centre, and is the allowed process of payment for all NSW Department of Education School and Corporate Accounts.

This payment options available for NSW Schools and NSW Department of Education Corporate Offices are:

  1. PCard (credit card).  This is the preferred way.
  2. Invoice to be sent to the Gold Client Team/Department with EDConnect.

The 30-Day Setup for Schools and Corporate Education Offices was removed and the two options above approved was decided by Jaime Fenech (Director of EdConnect Finances) due to the following reasons:

  1. Due to the thousands of events booked by the NSW Department Schools and Corporate Offices every year, the EdConnect was having issues processing the invoices and felt that this was the best and quickest way to ensure that all invoices are paid on time.
  2. That the EdConnect legislation is now moving all schools and corporate offices with the NSW Department of Education to a PCard System to improve transactions, budgetting and processing. 
  3. To improve the payment processing of all the thousands of invoices received from events booked with Iconic Productions.
  4. To avoid administration and late fees.

NSW Department of Schools and Corporate Offices can pay their purchases by:

  1. PCard over the telephone
  2. By Credit Card online Click on Iconic's Online Payment link https://bookings.iconicperformances.com.au//Online-Payment-for-Security-Deposits--Balance-on-Invoice--and-other-Payments-for-Events--Products/
  3. By sending the Invoice received from Iconic to the Gold Client Team at Edconnect.  The email address the Invoice should be sent to is (as listed below):
    1. Gold Client email addresses are: NSW Government School invoices (for the schools on the attached list) email invoices to:

      1. Email address: SSC.AccountsPayableSchools@det.nsw.edu.au 
        We are now paying on behalf of all NSW Government Schools.  A copy should also be sent to Usha.Samuels@det.nsw.edu.au

    2. Corporate invoices email invoices to: Email address: SSC.AccountsPayableCorporate@det.nsw.edu.au

IMPORTANT INFORMATION for NSW DEPARTMENT OF EDUCATION SCHOOLS with ED-CONNECT (shared payment services): 
Iconic Productions/Iconic Performances Vendor Number is 100306675.  Please note due to the many schools we service with the Department of Education, we have a 14 Day Payment Term from the Date of Invoice.  To avoid administration fees and in consultation with ED-Connect we are informed that you should use the P-Card for payment.  We do accept Credit Card Payments.  As we are GOLD Client Supplier with the Department of Education, you can forward the invoice to the GOLD Client email address with the Shared Payment Services for processing within 7 days and this will reduce the chance of late payments incurring administration fees.  The GOLD Client email address to send the attached invoice to is SSC.AccountsPayableSchools@det.nsw.edu.au. Please note we do not offer or allow a 30 day Credit Account for payment.

ACCOUNT REF: #721407 Fri 2018/05/04 14:01 E-mail Received Gold Client invoices to be sent to EDConnect directly via Email

From: Usha.Samuels@det.nsw.edu.au
To: accounts@iconicperformances.com.au
Cc:
Bcc:
Subject: RE: Request for invoices to be sent to EDConnect directly via Email
Mail Body:
Hello

We are not changing the payment terms or any other details we are only giving you another email address. We would like to offer your business the opportunity to email invoices to our 'GOLD' client email address for each department. This mailbox allows your invoices to flow into the system automatically, 7 days a week. By saving processing time, we will increase our ability to pay your invoice on the due date.

Our Gold Client email addresses are:NSW Government School invoices (for the schools on the attached list) email invoices to:

Email address: SSC.AccountsPayableSchools@det.nsw.edu.au

We are now paying on behalf of all NSW Government Schools.

Corporate invoices email invoices to: Email address: SSC.AccountsPayableCorporate@det.nsw.edu.au

Please note statements and reminder notices should not be sent to these inboxes. Please use EDConnect.ap@det.nsw.edu.au for sending statements and reminder notices. If it is not possible for your business to send statements or reminder notices to a different email address could you please let us know before updating our email address in your system?

However, before you can use our Gold Client email addresses, could you please ensure that your invoices will be:

- Sent electronically as PDF file, one invoice per PDF.

- If you sent your invoice directly to us, please do not send another copy to the school as otherwise it will cause a duplication.

 If you wish to follow up overdue invoice/any other enquiry, please call our contact centre on 1300 32 32 32. The Contact Centre will be able to advise you the status of the invoice and assign your query to a relevant section.

Thanks and Regards

Usha Samuels

Accounts Payable | Shared Service, Finance

T: 1300 32 32 32 | www.dec.nsw.gov.au

End of FAQ

2018-11-27 01:47
Peter Murphy

Smoking, cigarettes, tobacco or anything relating to the process act or behavior of smoking.

Smoking and government regulations on smoking (which refer to any process in making, using, creating or being involved) in using cigarettes, e-cigarettes, cigars, pipes or any item or paraphernalia relating to the act of smoking tobacco or any other item is becoming a very legislative part of everyone's lives.  In view of specific incidents the company has now decided to also implement a more formal policy for all workers of the company in regards to smoking.  While there are elements of smoking clauses in different policies within the Company Policy and FAQ server it is now become essential to make a dedicated policy on this issue.

All workers of the company are required to adhere to the following:

  1. Obey all cigarette, tobacco and smoking laws in the jurisdication they are in.  Workers unsure of the smoking laws in the jurisdictiona they are in should, on their own accord, research using google or any suitable browser.  Depending on your location of the company your smoking laws refer to the following search link https://www.google.com/search?client=firefox-b-d&q=australian+smoking+laws
  2. Where working at an event where the venue is a school or child related venue, obey all smoking laws in relation to this legistaion of smoking in child-orientated locations or venues. Depending on your location of the company your smoking laws refer to the following search link https://www.google.com/search?client=firefox-b-d&q=smoking+laws+near+schools.

  3. Be aware of the effects of passive smoking and how this may affect other workers.

  4. SMOKING IS NOT PERMITTED on any occasion or time whilst in a company vehicle, rental vehicle, chauffeur vehicle, transport vehicle that has been provided by the company to the worker.

  5. SMOKING IS NOT PERMITTED on any occasion or time whilst in a company leased house, property, AirBusiness accommodation, room, motel or hotel that has been booked by the company for the worker.
    1. Where smoking is permitted while at a company booked property/accommodation while working or on tour ...
      1. The worker must obtain written or SMS/TEXT proof of the permission granted from the hotel management or representative of the hotel or the Accommodation Host (as stated in the Accommodation Call Sheet).  Failure to receive written permission as required will result in the company policy as stated in clause 5 above.
      2. Only be done external to the property/room.
      3. It must always be outdoors.  Smoking indoors is not permitted for any reason.
      4. Where the worker is smoking outdoors of the property/room ...
        1. it is the responsiblity of the smoker to ensure that the smoke or odour does not enter the indoor area of the property/room. 
        2. Where this occurs the smoker must ensure they are at least 2 metres from the opened window or door, or the smoker has closed the window or door to ensure no smoke enters the indoor area of the property/room. 
        3. It is the responsiblity of the smoker to ensure they inform the other persons on tour who are indoors if they are ok with the windows/doors are closed.
        4. If a situation arises where the majority do not wish to have the window/door closed for suitable reasons the smoker must be 4-5 metres from the opened door/window of the property/room.
        5. It is responsibility of the smoker to have with them a deordorizer to remove all scent of the tobacco or smoking odour.

      5. Ashes, used cigarettes, ashtray and any left over substance or material of the smoked item, must remain outdoors at all times.
      6. On no occasion must the ashes, used cigarettes, ashtray or any left over substance or material of the smoked item be brought indoors of the property/room for any reason.
      7. On no occasion must the ashes, used cigarettes, ashtray or any left over substance or material of the smoked item be discarded inside the property/room. 
      8. All ashes, used cigarettes, ashtray or any left over substance or material of the smoke item must be discarded outdoors or in an outdoor bin, external to the property/room, or left outdoors.

  6. SMOKING IS NOT PERMITTED on any occasion or time whilst in company uniform.  If a worker wishes to smoke while in company uniform they will be required to wear civilian/private apparel over the company shirt or logo whilst smoking.  Smoking whilst in company uniform is not permitted.

  7. SMOKING IS NOT PERMITTED on any occasion or time whilst indoors at a company booked venue, accommodation, vehicle of transport.

  8. Where a worker is permitted to smoke in an approved area and is not in breach of the company smoking policy ...
    1. The worker must ensure they have a deordorizer to mask/remove the odour and scent of smoking from their persons.
    2. Halitosis and a smokers breath is very common in smokers and therefore if you are prone to this, the worker must have breath mints to mask or remove the smokers breath.

Questions Asked and Answered:

  1. David Phillip | 21-Jun-2020 07:18 |
    what is policy and procedure if whilst at a leased property the designated smoking area is at the back rear of property, however the garbage bins are at the front and the only way to access the bins from the rear of property is through the house premises. In such circumstances what is procedure for disposing of the used ash? Is it acceptable, providing there are no safety or odour issues to place all the used ash into a disposable bag, walk directly through the property and immediately dispose of the bag into the appropriate bins?
    1. answered by @steve.baltzois 21-Jun-2020 17:56
      1. exactly as you said.  The ashes need to be put in a scented bag or a locked/tied bag and taken thrown the property to the garbage bins.  Most homes have a side passage way and this should be the first place to walk through before going through the property.  If there is no other way to take it out, going through the property with the ashes in a sealed bag is acceptable in this case.

2019-04-16 00:45
Steve Baltzois

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

What do I do if I have seen a broken, or damaged prop, equipment or item or I have broken or damaged company prop or equipment.

  Updated FAQ by Beau Sherman | 05 Dec 2019 13:28 

  1. The company administration team has been looking at a faster and more instant way to report
    1. damages to props, equipment wardrobe.
    2. lost props, equipment or wardrobe
    3. cleaning requirements
    4. low stock order requests
  2. We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred.
  3. This is an instant online form that will automatically go straight to the appropriate department as the server determines it based on the selection process.
  4. It stops all need to have to access ProjeQtor to add the item and reduces the work load of all supervisors by having to fill out the long details of the ProjeQtor.
  5. The form can be completed by all workers of the company who have and can be verified by a slack account.
  6. The form is very easy to use and takes approximately 3-5 minutes to complete as long as there is internet access.
  7. The form works on all smartphones, tablets, and PCs but is designed to be quick responsive and available on the actual smartphone regardless of the size of the screen.
  8. The form can be used for all
    1. event items, props, production or technical equipment
    2. wardrobe / costumes / uniforms
    3. administration/office equipment (eg: desk, chairs)
    4. computer parts / components / devices (computers screens, monitors, bluetooth devices, printers network cards, modems etc)
  9. Damages to other items as listed below please refer to the links as listed below.
  10. To use the new Damage or Low Stock for Props Equipment or Wardrobe Form click here.
    1. After completing the form, you will be required to copy the submission ID and post it on the props_wardrobe channel for reference.
  11. After the form is completed and submitted, the administration staff (receptionists) are now responsible for adding the details to ProjeQtor.

The use of company equipment while at work, regardless of whether it is in the office, at an event, during transport, loading or unloading, or during a bump-in or bump-out all workers and contractors have a responsibility to report the item immediately to their supervisor or on the department channel. Failure in reporting it immediately can be seen as an attempt to mislead the company with regards to damaged equipment and the worker can be held liable for breach of company policy and repairs or replacment of the broken or damaged equipment.

If you find, see or have broken or damaged any company equipment you are to report it immediately using the following process


Description of Item Broken or Damaged ...
Vehicle damage / trailer damage

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Take a photo of the damaged item.
    2. Refer to the Vehicle Travel Log Safety Check Form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Vehicle accident

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company vehicle accident form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Property Damage (eg house, gate, fence, building)

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company property accident form. Click here for the FAQ policy.

Questions Asked and Answered:

  1. David Phillip | 29-Jun-2020 12:58 |
    Question. This Faq states under point 2: "We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred" However at end of Faq it clearly states: "If you find, see or have broken or damaged any company equipment you are to report it immediately" and that failure to do so could be seen as attempt to mislead company. Is there a 60 minute leeway once a damaged item has been discovered? Await clarification.
    1. answered by @nikolas.harrington 29-Jun-2020 14:52
      1. the form allows up to 60 minutes from the photo taken.  Someone can be doing something busy and not able to complete the form and the date is within 60 minutes of the form submitted.  The policy of immediately report it is what everyone has to follow.

  2. David Phillip | 10-Dec-2019 11:33 |
    Question: For all damaged props or items reported, does the supervisor/actors captain still need to complete activity of ProjeQtor?
    1. ANSWERED BY @beau.sherman | 11-DEC-209 10:16
      No.  The adding of the form details is now the responsibility of the administration staff.  This is to reduce the paperwork load on all supervisors and make the notification of these damages more instant.  You still have to notify the @eventmanagers of the submission ID of the form for reference.

2019-12-11 00:01
Beau Sherman

Grooming, Body Odour, Hygiene and Company Etiquette for all Iconic Workers and Contractors

 Updated 14 Sept 2020 12:53 by @Reception Staff at Iconic Productions Sydney-Holly on behalf of Executive Team  

  1. From the Executive Meeting last Friday to go with the times of the language used currently the term "master" for CCRPs under the age of 16 are now
    1. to be referred to as "young man" if the CCRP is male
    2. to be referred to as "young lady" if the CCRP is female. 
    3. The term "master" is obsolete.
  2. Ladies and gentlemen could now be replaced with "Folks".  The term "Ladies" or "Gentlemen" can still be used.
  3. If there is a mix of woman and man in the group the term "Folks" is adequate.

Whether you are a worker, contractor or employee of Iconic (the company) you are required, as an Iconic worker to always remain professional, respectful courtesy and honorable in all your dealings with the company customers, property accommodation owners or hosts, suppliers, other Iconic workers, volunteers, associates or affiliates (herein known as Iconic Associates). The high standard of Iconic and the company’s brand image is a precedence not seen in many companies. Therefore as an Iconic worker you must always maintain the high standard of the Iconic Brand and maintain the goodwill of the company brand and image.

In addition to the high standard the company prides itself on to be a professional Iconic worker there is a set etiquette that is required from you to be and continue to be an Iconic Worker. At Iconic Productions our Grooming, Body Odour, Hygiene and Company Etiquette dress code typically requests that all workers exercise good judgment regarding their appearance and hygiene. Failure to maintain and behave per the etiquette of an Iconic worker may result in termination of your work, agreement or contract with the company. It is imperative that you understand, acknowledge and behave with the etiquette that makes Iconic, so Iconic and to always stand proud of the work you do, the experience the people who connect or engage with you receives and the goodwill of the company brand.

Grooming, Hygiene and Appearance Etiquette:

  1. Always wear black pants (no shorts), black shirt, and the company Iconic Black Production Crew Vest where provided.
  2. Always wear formal shoes or safety boots. No sneakers, flip-flops, crocs or other types of shoes.
  3. Your uniform and clothing must always be ironed and washed/clean on a daily or weekly basis (where required).
  4. Your uniform and clothing should not be faded, have tears or showing signs of age (for instance: fraying).
  5. Try to be clean shaven (no 5 day growths), unless it is part of your role/duty.
    1. If you have a moustache or beard it has to be groomed and tidy.
    2. Growing a beard or moustache must occur outside of the period of being an allocated work.
  6. Hair must be gelled, or washed and combed. Appearance is a must and hair that appears like bed-hair is unacceptable.
  7. Shower, bathe or wash on a regular basis, before or after a work.  It is recommended that after long travels on tour or after a day staging or performing, a shower to rid the body of sweat and dirt prevents unpleasant odours.
  8. Have a pleasant odor. Body odor is to be used to avoid body or foot/shoe odor at all times with anti-persiperants, disinfectants or colognes.
    1. Flatulence in the company vehicle, accommodation rooms, at venues, or near customers, suppliers, hosts can be deemed offensive by others and can be found to be disrestful and leaves horrible odors. All workers are to resist flatulating in a company vehicle, accommodation rooms, at venues, or near customers, suppliers, hosts. If you are in need of releasing gas from your digestive system ensure you are at a respectful distance and proceed to evacuate your colon.
  9. Do not pick your nose, clean your ears or teeth when close to an Iconic Associates.
  10. Halitosis (bad breath) is very common and therefore if you are prone to this, or eat garlic or smoke, you must have breath mints to avoid this at all times.
  11. Clean hands and skin. If you have excess dermatitis or acne, makeup is required
  12. No visible tattoos or piercing. All tattoos must be covered and all visible piercing must be removed, with the exception of earrings.
    1. Earrings must be small and no bigger than a 5 cent piece.
  13. Do not touch or shift your private parts where you are near or in visible proximity of Iconic Associates.

Communcation Etiquette:

Iconic Productions has a very strict policy on the way we handle ourselves and communicate with Iconic Associates using or seeing or watching an Iconic Event. There is no exception to this and must always be maintained at the highest standard. In addition to normal policy of communication as an Iconic worker there is even a stronger etiquette that must be adhered to at all times.

  1. Always speak in English. Where translation is required, use the Google Translation APP to document and record what is being said in another language. Use this only if absolutely required. (There should never be a spoken conversation between an Iconic worker and an Iconic Associates in another language for any reason).
  2. Always speak clearly and softly to be understood.
  3. Always be happy, smile and enjoy the conversation.
  4. Keep the communication discreet.
  5. Keep the communication succient to the question and do not go into a huge conversation and elaborate.
  6. Always refer to an Iconic Associates as
    1. Sir (for males)
    2. Madam or ma'am (for females)
    3. Gentlemen (for groups of males)
    4. Ladies (for groups of females)
    5. Master (refer to updated note on 14/09/2020 at top of policy) (for children or persons under the age of 16).
  7. Only use their first name when checking/confirming/verifying/identifying or speaking to Iconic Associates.
  8. Do not argue with an Iconic Associates, regardless of whether they may be at fault or wrong, always maintain a professional approach and be respectful.
  9. Do not ask personal questions and try to avoid answering personal questions (i.e. what they do for work, where they live, salary, etc).
  10. Do not provide personal answers about yourself (i.e. Living Address, Salary, Marriage Life).
    1. It is acceptable to talk about your work, your position with the company and promote the Company to Iconic Associates as a potential new customer or supplier for Iconic. Remember that while you are an Iconic Worker you are also the first image they see of the company and this is a good opportunity (where practical) to promote the services and products of the company to the Iconic Associates).
  11. Do not talk about sex, religion or politics with Iconic Associates. If the Iconic Associates commences a conversation of this matter, only listen, but do not engage or express your opinion. Refer to Active Listening Skills Technique to avoid any potential confrontation.
  12. Do not talk about wages, income, where you live (address, location). It is not required and should not occur.
  13. Do not talk about personal issues you have with Iconic Associates.
  14. Do not discuss, comment or react to poor behaviour of other users / customers / workers / pedestrians or vehicles. Even if the Iconic Associates makes a comment it is important that you do not engage and professionally knod your head to acknowledge their conversation.
  15. Always provide Active Listening Skills to the Iconic Associates.
  16. Do not engage with a group conversation or react to the conversation be spoken amongst the Iconic Associates, unless you are spoken to, then follow company policy on communicating with Iconic Associates.
  17. Do not accept an offer for dinner, drink, outing or a request for any social media connection or any type of relationship.
  18. Do not exchange phone numbers for any reason, except during an accident or injury.
  19. Do not talk about who you met, chauffeured, or serviced or what you heard, overheard, or saw to any other person or video or recording device that is external to the Iconic Company Brand (this includes other Iconic Associates who have engaged with you or you have made contact with). This means telling your friends or family that you drove Mel Gibson, or Delta Goodrem, or Russell Crowe was at the venue and he was talking about a new movie, etc.
    1. Communicating or spreading information of what you are privy will be instant termination of your role/position within the company.
    2. All communicating or sharing of information of Iconic Associates or things you may have overheard with Iconic Associates can only be shared amongst a live and active Iconic Member and within the internal staff of Iconic Productions.
    3. Do not share any information to the media.
    4. Do not share any information for money or royalty.
    5. The only exception to this policy of etiquette is if you are required to do so in case of a legal matter, however you must remain from providing the information until approved by a Legal Representative of Iconic Productions.
  20. Do not over compliment Iconic Associates. For example, "you smell nice today" or "you look beautiful", or "what cologne/perfume are you using".
  21. Be truthful and honest with all communications with Iconic Associates. Do not lie or make up a story if you don't know the answer to it. Respectfully inform the Iconic Associates that you are not sure or don't know about it, then proceed to obtain the correct answer from someone within the company and if required pass it to the Iconic Associates.
  22. Do not ask the Iconic Associates for a dinner date, to be seen again, or for anything that is of a personal nature.
  23. Always end your conversation in a positive fashion, when the Iconic Associates is departing with comments such as:
    1. Have a wonderful day.
    2. Enjoy your evening.
    3. It has been a pleasure looking after you today.
    4. Thank you sir/madam.

What to do if you find another Iconic Worker who is failed to meet the standard of this policy or is in breach of a clause stated herein:

  1. First and foremost, speak with the Iconic worker privately and in a professional way as they may not have been aware of not following the clause or standard.
  2. If after you have done step 1 and the worker continues the same behaviour, inform their supervisor.
  3. If after you have done step 1 and 2 and the matter continues inform the channel department supervisor on SLACK as a direct message only.
  4. If the matter continues, use the notification of liability and complete the form to make an urgent case / complaint to the company executive management team and company administrators.

Questions Asked and Answered:

  1. David Phillip | 15-May-2020 08:03 |
    Q: Whilst "on tour" cast and crew may occasionally get together for a dinner or meal together. Some examples of this can be whilst all physically travelling on tour and stopping for a meal break. Another example may be an end of tour dinner and get together at a mutually agreed venue. Under such circumstances given that the event is not "official company business" Are any directives needed for the Supervisor to ensure that it is made clear that such events as those outlined above are NOT considered as on personal time of those who choose to attend?
    1. answered by @steve.baltzois on 24-May-2020 17:22
      1. If they are travelling on tour during a break, this would be considered a work break and the break would be required to be added in the Event Job Time Sheet. 
      2. If it is at the end of the tour and not during a call sheet roster or work activity it is personal time regardless and no directive is required.
      3. Anything during the working hours of the call sheet or work activity in this case is classified as a break. Any get together outside a call sheet roster or work activity or rostered work hours is personal time and all persons cannot classify it as work related or a break.  It is their own personal time.

2020-09-14 05:03
John Khoury

What is the WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW

The WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW are as follows:

IMPORTANT NOTICE

  1. #1: The information provided here is strictly for the use of Iconic Workers and for business purposes only. All personal use of the Wi-Fi is not permitted. The details are not to be provided to any person who is not a registered Iconic Worker or has not been authorized or approved by the Company Senior Executive Members.
  2. #2: For the security of the details herein, each time you view or access this page you are required to make a brief note on the comment section of this FAQ explaining why you accessed or viewed this page and what for what purpose. You are reminded that all access to the Iconic Knowledge Base FAQ server is logged. Therefore if a comment is not made as required at the time you have logged into this FAQ, this will be deemed as inappropriate and irresponsible behavior and a security breach.

Wi-Fi SSID: Iconic_Studios

Wi-Fi Password / Network Security Key: ruBKVzSJ2XFy#v5C

2023-06-16 04:48
Administrator Iconic System

Shows / Events / Performances

Go to category

How much do we charge for additional tickets on the day?

Additional tickets on the day of the event is charged at the RRP of the show + a 25% administration fee of the total amount of the additional tickets on the day.

It is recommended to request additional tickets 7-14 days before the event to avoid the administration fee.

The administration fee is charged due to the extra work our event staff are required to do to ensure the production team have enough equipment / props / for the show booked.  Having additional persons attending on the day puts undue stress on our production team and staff.

2011-10-13 14:30
Event Sales

What are the minimum sizes / dimension required for the Shows?

Each show is different in size requirement.  All details regarding the minimum size required can be found on the Iconic Performances Product Availability Page in the ERM under the menu Product. 

Click on the TABS on the page to view details.

2013-05-23 14:30
Event Sales

Are we allowed to give out the performers mobile numbers to customers?

No.  The best approach is to pass on the customers number to the Artist for the Artist to call.  At all times, we would need the Artists or staff members permission before giving out mobile numbers.  Work and company numbers are allowed to be given to customers at all times, unless instructed not to be the manager.

2020-05-04 05:31
Event Sales

Can we video record an event for a customer?

Please note that Customers are not permitted to record the show without permission.

IF the customer wants their show/event to be recorded, Iconic Productions have a specialised team of professionals who can record and and provide the customer with a DVD of experience.  The content will be not be the full show and All recordings are now done in-house by Iconic Productions own team of video professionals. Yes.  A professional edited DVD is then given to the customer.  The edited version is a portion of the event and is not the whole event in its entirety.

The cost of the video recording and DVD is based on a P.O.A.

Contact the event management team for information on the cost, if required.

Customer can take Photos on the day of the event but must ask a supervisor who is present at the event (ie. Stage Manager, Actor's Captain or senior managment staff) for permission and approval before the show starts as the Artist'ss may not want their images being taken.


Questions asked and Answered:

  1. David Phillip | 04-May-2020 09:38 |
    Read. Question: What is a "P.O.A?"
    1. answered by @debbie.osullivan | 04-May-2020 18:00 |
      1. POA means price on application and that means they ask for the price and we provide them a quote.

2020-05-04 05:33
Steve Baltzois

Do we book shows in Naplan week?

Yes, we do, dependant on the customers availability?

2014-11-19 04:48
Event Sales

Main telephone numbers, contact details of Iconic Productions World Wide

To ensure that the right department and staff member assists you check the correct details before using to ensure the appropriate department/person is reached.

Please note: Some numbers are for internal purposes only and should not be given to customers. See below for contact phone number permissions.
Please note: The numbers below will be displayed based on your region and department. Internal numbers can only be viewed by staff within their selected group region.

(Iconic Productions & Iconic Performances Company Email Address Details: viewable by Australia/Asian Team only)

Please note: All staff have an assigned email address, however your company email address is used for login and server details ONLY and should NOT EVER be given out to customers, clients or people outside the company. Group Emails are created to ensure that all sales, customer enquiries, general enquiries, bookings, event management are quickly actioned and replied to by a staff member. Group emails ensure this, as staff may be on holidays, offline, not working or sick and we do not want any of our customers / clients or contactable people to wait around.

Staff
should only communicate to one another internally by the Slack Communications Server first or by phone if urgent.

Description

Phone Number / Transfer to

Email

Name to Send to

Important Notes

Global and National Phone Number
Administration Team (global)

1300 860 074

Allowable to all customers / staff / enquiries - global.

admin@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Group Account (no specific owner)

Number will redirect to specific Office
based on customers caller ID area code

Sydney Reception / Administration Team

+61 2 8916 6224

Only for Australia Customers / sales / general enquiries

reception_sydney@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Group Account (no specific owner)

 

Sales Team

+61 2 8097 2416

Internal number only for staff only

sales.team@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.

Group Account (no specific owner)  

Event Management Customer Support
(Australia & Asia)

+61 2 8916 6224

Only for Australia & Asia Customers
who have pre-booked events or orders

event.managers@iconicperformances.com.au

Allowable to all customers / staff / enquiries
Australia and Asia.
Group Account (no specific owner) Only transfer if customer has pre-booked event or order

Event Management Team (Internal use Only)
(Australia & Asia)

+61 2 8097 2411

Internal number only for staff only

event.managers@iconicperformances.com.au

Allowable to all customers / staff / enquiries
Australia and Asia.
Group Account (no specific owner)  

Event Management Team
(USA & Canada)

Transfer to USA Reception

+1 213 814 3499

event.managers@iconic.productions

Allowable to all customers / staff / enquiries.
Prefer for USA, Canada & United Kingdom Customers

Group Account (no specific owner)

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (USA & Canada Customers)
Number will redirect to specific Office based on customers caller ID area code

Event Management Team
(United Kingdom)

Transfer to UK  Reception

+44 20 8 144 8221

event.managers@iconic.productions

Allowable to all customers / staff / enquiries.
Prefer for United Kingdom Customers

Group Account (no specific owner)

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (United Kingdom Customers)
Number will redirect to specific Office based on customers caller ID area code

Accounts Department (for Australia & Asia Only)

+61 2 8005 6682

Only for Australian & Asian Customers who
have pre-booked orders or events
Best to give National Number for easy call transfer.

accounts@iconicperformances.com.au Group Account (no specific owner)  
Accounts Department
(Upset Customer with accounts enquiry)

+61 2 8005 6682

Only for Australian & Asian Customers who are upset
with accounts enquiry

peter@iconicperformances.com.au

Internal email only for staff only.
*** Make sure you create an Activity for Peter to action
Peter Murphy Internal email only for staff only.
*** Make sure you create an Activity for Peter to action

Technical Support (online Booking)
*** Customer ONLY

+61 2 8011 3785

Internal number only for staff only.

Go to or click on
https://www.iconicperformances.com.au/contact.php

1) Click on Report Technical Support
2) Complete Technical Support Form
3) Click Next
4) Enter CAPTCHA code
5) Click on Submit

Raj Kumar
(manager)
Group Account

Allowable to all customers / staff / enquiries - global.
Best to do this for customer, but you are allowed to
provide them with instructions as mentioned.

Web and Technical Support (Level 1)
*** Staff

+61 2 9558 8322

Internal number only for staff only.

support@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Lei Bao  

Technical Support (Level 2 or ERM Support)
*** Staff Only

+61 2 8011 3785

Internal number only for staff only.

support@iconic.productions

Internal email only for staff only.
Level 2 Support Team
Managed by Raj Kumar
 

Web / Tech Software Developers

+61 2 8011 3947

Internal number only for staff only.

 Use Slack to communicate  

 

Technical Support (Level 3 - )
*** Emergency / Urgent ONLY

+61 2 8005 5799

Internal number only for staff only.

Internal email only for staff only. Raj Kumar

This is direct contact details and
should only be used if no other numbers
are able to be reached.

Australian Sydney Office Fax Number

+61 2 8221 9625

To all customers / sales / general enquiries

   

 

         

USA Reception and Main Switch Board

+1 213 814 3499

   

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (USA & Canada Customers)
Number will redirect to specific Office based on customers caller ID area code

United Kingdom Reception and Main Switch Board

+44 20 8 144 8221

   

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (United Kingdom Customers)
Number will redirect to specific Office based on customers caller ID area code

         

DrumStory Media / News

 

dsymedia@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.

Group Account (no specific owner)

 
         

Production Team (Cinematographer / Editor)

 

eli@iconicperformances.com.au

Internal email only for staff only.

Eli W

 

Production Team
(Australia and Asia)

 

production-team@iconic.productions

Internal email only for staff only.

Group Account (no specific owner)

 
         

Senior Producer / Logistics

 

con@iconicperformances.com.au

Internal email only for staff only.

Con Vourliotis

 
         

 

 

(Iconic Productions & Iconic Performances Company Address Details: ng>viewable by Australia/Asian Team only)

Description

Address

Permissions / Allowed to give out

Iconic Performances & Iconic Productions
Head Office / Postal Address
for Australia & Asian Customers)

Level 36, Gateway
1 Macquarie Place
Circular Quay, NSW, 2000
Australia

Allowable to all customers / staff / enquiries - global.
Prefer for Australia & Asian Customers

Iconic Performances & Iconic Productions
Head Office / Postal Address
for USA & Canada Customers)

601 South Figueroa Street
Suite 4050
Los Angeles CA 90017
United States of America

Allowable to all customers / staff / enquiries - global.
Prefer for USA & Canada Customers

Iconic Performances & Iconic Productions
Head Office / Postal Address
for United Kingdom Customers)

Level 17, Dashwood House
69 Old Broad Street
London EC2M 1QS
United Kingdom

Allowable to all customers / staff / enquiries - global.
PPrefePPrefer for United Kingdom Customers

 

 

2019-04-12 06:55
Steve Baltzois

Risk Assessments for Educational Show

We do have a risk assessment for shows performed in educational schools and educational venues.

If a customer would like a risk assessment, schedule an Email Activity for the Event Managers requesting a Risk Assessment.  For how to schedule an activity refer to FAQ How to schedule an activity?  What is Schedule an Activity?

When scheduling an activity for a Risk Assessment to be email to customer, include the following details ...

In the Regards Fields enter something like "Send Risk Assessment to show"

In the Details Box enter the following details:

  1. The order number of the event they would like the risk assessment for
  2. The date of the event
  3. The event name.

2016-02-04 14:30
Event Managers

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

What photography or film packages are available for customers?

Iconic Productions has a range of suitable packages to keep the event alive long a!er the curtains are lowered at the end.
The benefits of adding a Photo/Film Production Package to your event are:

  1. Increase your profit margin on the event.
  2. Happy customers who get to keep alive the memory of their children, family and friends being involved.
  3. Memories and after markeng material that can be enhanced to further promote your organisation and the quality of events you offer to your family, friends, audience and patrons.


Whether the customer keeps the Photo/Film Production Package for their own personal and/or marketng archives or decide to sell it as an a!ternative to the show product to their paying audience our Photo/Film Production Packages are a valuable, affordable and excellent addition to any of our events.
All packages include pre/post + editng.

Iconic Productions has a variety of Photo/Film Production Packages, to suit all budgets and quality control expectations and requirements, starting from as low as $642.

A sample of the packages available are ... (for prices of the package contact the event management team @eventmanagers on SLACK for assistance on price or speak to your team supervisor)

Low Budget Options
1. The Iconic iOgraphic Filmic
2. The Iconic Web Serial

Low-Medium Budget Options
3. The Iconic DVD Format
4. The Iconic Let’s Get Real

Medium Budget Options
5. The Iconic Picturesque
6. The Iconic Come To Life

Medium-High Budget Options
7. The Iconic Drama Brillianceget)
8. The Iconic Theatrical Glow

High Budget Options
10. The Iconic Chromatic Movie
11. The Iconic Hollywood Cinematics

Custom Packages are also available upon request.

If customers would like to discuss the options available for your event, transfer call to Event Management Team for the correct country.  For Australia on 02 8097-2410 or contact the event management team @eventmanagers on SLACK


Iconic Productions Film/Photo Packages tilt the memories of the audience and family towards good experiences that they have had.  Memories are important because due to the phenomenon known as “negativity bias” it’s easier to recall bad times than good ones.  Having snapshots or a movie film capture of your event for your families and for your audience will keep those happy experiences vivid in their minds for every.

2016-11-10 10:16
Matthew Walker

Admission, Video, and Photography Conditions at an Iconic Event, show or performances.

The simple answer to this question of "What are the Admission, Video, and Photography Conditions at an Iconic Event, show  or performances?" is:

NO AUDIO OR VIDEO RECORDING WITHOUT EXPRESS PERMISSION.
ON ANY DEVICE INCLUDING SMART PHONES, IPADS OR TABLETS.  STILL PHOTOGRAPHY IS ALLOWED.

There are more detailed conditions you should be familiar with. A full copy of the terms and conditions can be found on the company website at
https://www.iconicperformances.com.au/policy.php?id=12

The term “PRODUCTION COMPANY” used herein or on any correspondence, document, invoice, digital means, electronic email or web page owned, operated or managed by ICONIC PERFORMANCES refers to
ICONIC PERFORMANCES PTY LIMITED and/or ICONIC PRODUCTIONS associated with the event which has been booked with and performed by the contractors and/or staff of Iconic Performances Pty Limited.

The term “event” used in any correspondence, document, invoice, digital means, electronic email or web page owned, operated or managed by ICONIC PERFORMANCES refers to any show and/or performance and/or event and/or activity associated with the event which has been booked with and performed by the contractors and/or staff of Iconic Performances Pty Limited.

The term “you” and/or “customer” used in any correspondence, document, invoice, digital means, electronic email or web page, owned, operated or managed by ICONIC PERFORMANCES refers to the customer (the contact), company, adult, parent and/or guardian.

  1. The right of admission is reserved and is subject to the PRODUCTION COMPANY and the venue’s terms of admission,copies of which are available from the PRODUCTION COMPANY on request.Where the customer has booked a venue externally from the PRODUCTIONCOMPANY, the venue’s terms of admission is the responsibilityof the customer and the PRODUCTION COMPANY continues to reserve the right of admission. Late arrival may resultin non-admi!ance until a suitablebreak in the performance.

  2. Cameras, audio and videorecorders may not be permitted in this event. The customer is required to ask the PRODUCTION COMPANY, or the event team, or the crew, or presenter or the PRODUCTION COMPANYstaff for permission. The right is reserved to broadcast or telecast any event. The PRODUCTIONCOMPANY reserves the right to use any and all photos, images or video recordings taken by the PRODUCTION COMPANY staff, contractors, customer’s or the public for the commercial use in advertisements, emails, brochures or publica!ons. You, the customer, irrevocably offer, >consent, authorise and grant an exclusive licence and permission to the PRODUCTION COMPANY, and its affilia!ons, which includes its successors and assign them the right to having the event being filmed, photographed, recorded, simulcast or broadcast (‘ARTWORK”) from your loca!on, a theatre or other place of entertainment during the course of the event be performed which is owned, operated or managed by the PRODUCTION COMPANY; the right to create/draft/design/use/edit the ARTWORK into video, video clips, sketches, illustra!ons, pain!ngs, images, photographs, cgi, vfx, sfx and other related work for the purpose of adver!sement, programming, filming and/or TVC, and/or other visual reproduc!ons (“PROMOTIONAL MATERIAL”) which may include other artwork and material; the right to use and to license others (where applicable) to use the ARTWORK and the PROMOTIONAL MATERIAL in all media throughout Australia and the world including for the purposes of recordings, publicity, adver!sing, sales, and promo!on of the EVENTS (“PERMITTED PURPOSE”). In addi!on, you irrevocably release and waive your right now or herea%er to request or receive royal!es, payments, compensa!on or other financial gain from the PRODUCTION COMPANY based on the use of the ARTWORK, and/or the PROMOTIONAL MATERIAL for its PERMITTED PURPOSE. Furthermore your indemnify the PRODUCTION COMPANY from any monetary compensa!ons, reimbursements, and payments for use of the ARTWORK and PROMOTIONAL MATERIAL for its PERMITTED PURPOSE. The PRODUCTION COMPANY acknowledges and agrees that all ARTWORK can be used by you, the customer for personal home use and/or the purpose of reference material and/ or adver!sing, promo!ons, and/or exhibi!on of the Event but cannot be used by the customer for commercial financial gain and/or exploita!on of the event and/or the Live Performance Recordings or re-recording by any method or device now known or herea%er devised in which the same may be used, and/or incorporated and/or exhibited and/or exploited. You acknowledge that the use of the ARTWORK for your purposes must state and publicly display the PRODUCTION COMPANY’s registered business name and/or logo and Copyright protec!on liability of the PRODUCTION COMPANY.

  3. It may be a condition of entry to our shows/performances/events that a search of a person and/or their possessions be required upon entry or exit of the event or venue. In the event that this ac!on is required the PRODUCTION COMPANY’s staff and/or contractors will advise you or the venue contact present at the event that action may need to be taken. If this is required, we ask that you comply with the request of the PRODUCTION COMPANY’s staff and/or contractor.

  4. There is always an element of risk inherent in partcipating in live interactive events/performances and/or shows, handling authentic or created materials, props and equipment. The PRODUCTION COMPANY’s cast/crew and staff take every precaution to ensure the safety of the participants and staff. It is important for all participants, children and adults to understand that if any item, feature or prop is used improperly, and/or without the instruction, supervision and/or instruction from the PRODUCTION COMPANY’s cast/crew certain equipment and materials can be dangerous.

  5. The PRODUCTION COMPANY strives at all times to provide fun, safe performances and activities for all children, adults and participants. In an effort to fulfil this commitment, we ask that all participants, who are either attending by a purchased ticket or booking, enrolled, volunteering (upon approval) and/or participating in the event, follow the guidelines established and explained during the beginning of each event. If deemed that a participant (child and/or adult) is behaving and/or speaking in an unsafe manner, the PRODUCTION COMPANY cast/crew may ask that the person in question be removed from the event, and in such a case, no refund will be provided. You agree and understand that it is a requirement that all participants, children and adults, cooperate with the PRODUCTION COMPANY cast/crew and/or contractors in the event that you are notified of related problems.


A full copy of the terms and conditions can be found on the company website at
https://www.iconicperformances.com.au/policy.php?id=12

.

2018-01-18 00:49
Matthew Walker

Promotional and marketing packages available for customers

Iconic Productions offer promotional packages to customers who have an event booked.  At the present time there are 4 promotional packages.

It is best to speak with the Event Management Team about costs of the Promotional packages as prices vary depending on what is required.

 

ADVERTISING POSTERS

  1. If requested our event management team will supply you with a link to download the advertising material from our secured server for printing purposes.
  2. A variety of Poster sizes are available from A2, A3 and A4.
  3. You can add additional information on the white Text Areas to suit your needs.
  4. Custom posters can be made at an additional cost.

 

TICKETS / PERMISSION SLIPS:

  1. Admission tickets are not supplied for this event, however we can create customised admission tickets for your booked event at an additional cost
  2. Permission forms and/ or slips are available at no cost and may be edited to suit your requirements. Ask our event staff if your require a permission form.
  3. Available in a variety of formats (pdf, docx, jpg).

 

PROMOTIONAL MARKETING TOOLS
Our Event Management Team are able to assist you with a variety of suggestions tohelp increase the awareness of your booked event.

  1. We have a range of promotional event awareness productions to ensure your ticket sales increase dramatically.
  2. Select from
      1. Spruikers,
      2. Town Criers,
      3. Live Pre-show
      4. moment sampling;
      5. Character Performers; 
      6. Radio Voice Overs and
      7. Spot Light TV publicity events.
      8. Fun Festivals,
      9. Special Events
        Call / CONTACT the Event team for prices.

 

DEDICATED EVENT WEB PAGE FOR SALES:

  1. Customers can have their own customised Event web page for instant online ticket sales by your patrons.
  2. 24/7 Event Team Support for your patrons enquiries.
  3. Includes customised Admission Ticket mail out.
  4. Secure TLS connection with the Class 2 Security.
  5. Display your company logo and information.
  6. Affordable packages. 

 

For prices and more information speak on SLACK with the event management team @eventmanagers or transfer the Call to Event Team Managers for assistance

 

 

2016-11-10 10:32
Matthew Walker

Persuasive Email Template to encourage customer purchase, showing benefits of Educational Events to have at schools.

The following written content is one of the many persuasive emails that you can use to show customers the benefit of having educational based live interactive experiences for their students and schools. 

All you need to do is copy and paste the information below and paste it in the ERM Write Inbox.  You may need to change the font and font size to look nice, but most of the times a simply copy and paste works. 

When pasting, paste in the area that says %%TEXT%%.  Leave the salutation and your name at the top.


COPY FROM BELOW ...

Do you know that over 10,000 students were part of the Colonial Show on British Colonisation and Gold Rush Event which is all about the Discovery of Gold in Australia and the Eureka Stockade in 2016.  Teachers across Australia learnt that the with the new format and more interactive scenes their students achieved a higher level of understanding with Australian History and retaining the facts then just from classroom based activities. They found that the entire interactive event accommodated the learning process a great deal more.  Teachers stated that the shows, which can be found at https://bookings.iconicperformances.com.au//primary-school/ were

  1. Cost effective and affordable. Based on the cost of travelling outside of school they found the show to be value for money and a great investment to the learning of their students.
  2. By adding the cost to the school budget it allowed additional classrooms and students to be involved.
  3. Encouraging and including other schools to join in, made the show even more affordable for everyone.
  4. That the students were very much more involved in the learning process after the shows and wanted to act out and answer more questions then without the event.  They found students felt more empathy and understanding at a higher level of education and had something to discuss with their older peers.
  5. And some schools said that it would be a letdown for them (the students) to learn something so important without getting a chance to live it in a our real live interactive shows.

With these comments and feedback from your colleagues and peers, please consider allowing your school, your students and their understanding of Australian History to grow, be stimulated and encouraged to know what it is to be Australian and how this wonderful country began. 

We appreciate the hard work you have to educating tomorrows youth and the service you give to your students.  Now let us help you increase the fun of learning in your school.  We have over 38 different experiences, events and activities you can select from.

... END COPY - DO NOT COPY THIS


 

2017-11-29 13:21
Ian Roberts

Where are the printed scripts to the shows / events?

matthew.walker [17:24]  
@channel

The company has successfully moved to a GREEN COMPANY.  This equates to all scripts and documents only be providing electronically.  Printed Hard Copies and Folders will no longer be provided.  Staff / contractors may print out the documents/scripts for their own use and at their own expense.  All staff who have printed the documents/scripts must maintain the safety and security of all information as confidentialy Intellectual Property Rights owned by the company and upon termination, must destroy, shred or return all printed copies to the company without delay.  This will be effective as of today.

Scripts will be displayed and available in the most appropriate Channel on the Slack Communications Page.

If you do not have access to the channel, request permission to download the script or request permission to have access to the related channel.

2016-12-08 07:35
Matthew Walker

What does Operator and/or Worker Mean in all the FAQs?

For the correct definition and meaning across all FAQs where the word OPERATOR or WORKER is used in context it refers to the following.

  • The term OPERATOR herein means and refers to the Owner of the Event, Managing Agent, Iconic Productions and/or it associates.

  • The term WORKER herein means and refers to an employee and/or an Independent Contractor of the OPERATOR.

2016-12-09 03:26
Matthew Walker

2) Things the Stage hand Crew or Stage Manager or Actors Captain has to do when arriving at a venue and meeting the venue contact.

Before you do this, have you contacted the customer 3-5 days before the product event date.  Click on the link below to ensure that the details before the event is confirmed with the venue contact. 
(Things the Stage Hand Crew or Stage Manager or Actors Captain has to do on the 7 Day Cycle Call Verification)

 

When arriving at a venue, on the actual Event and or Product Booking Date the
(in the order shown, for example, if the stage hand cannot do it, then the Stage Manager, etc. If it is done, the other people do not have to do it)

  1. Stage Manager or
  2. Actors Captain or
  3. stage hand crew member or
  4. the person designated

must enter the verified and confirmed performance area that the event will be set up in and begin planning or laying out the stage area, the apron, the audience seating area, the production booth and any other areas by using small masking tapes on the floor for the stage team to know the layout of the event.  This should be done before and while the stage crew are unloading the vehicles to be time productive.  Only after laying out the event, stage, audience and production areas (or other areas where required) the allocated supervisor can proceed with the following tasks.

  1. IMPORTANT INFORMATION: "Ensure that the selected performance area is accessible and clear of all equipment, persons, children or adults or animals before bump-in and/or before the show starts to avoid delays.  In the event that the crew are unable to access the area before the start time of the event, delay of the start time may occur and scenes will be omitted to ensure the show finishes on the said time. Under no circumstances will the show be extended in the event of a delay in setting up the show."

Tasks to be completed by the Iconic Supervisor (or allocated person) at the event after the layout of the event, stage, audience and production area has been laid out.

  1. Check and make contact with the Venue Organiser (the name of the person on the booking confirmation event) or with a representative of the venue if the Contact is not available.

  2. Confirm the number of persons attending the event and make sure it coincides with the booking event details.

  3. Re-Confirm the location of the greenroom (wardrobe) for cast.

  4. Confirm the adult bathrooms or restrooms for the cast/crew and its location.

  5. Re-Confirm break times (if any) and make sure it coincides with the booking event details.
    Please note you may need to "Arrange any special break times to fi t with the show ACTs as mentioned herein. While we are happy to accommodate time changes (this may not always be possible), the start and end times cannot be changed on the day of the event."

  6. Confirm age group of audience and make sure it coincides with the booking event details.

  7. Re-Inform the contact that "Iconic Productions is a Production Company and will create a most memorable experience.  Just like in a Theatre show there may be at times, loud music or special effects, moments of sheer laughter, unforgettable scenes that may bring a tear to your eyes and the most interactive show ever seen in your organisation. Changing any element of this will impact the overall experience you and your audience will feel and therefore it is important to stay true to the performing art of this Live Interactive Theatre Show."

  8. Check and confirm with the contact of Curtain Rise time and to have the audience ready at the specific time outside the performance area, but not to enter the performance area until an Iconic Crew member allows them entry.

  9. Inform the contact when the VAMs will be required and what time to send them down to the cast (if applicable).

  10. Inform the contact that all venue staff, patrons and audience members should NOT enter the setup area or at the start of the show without a crew member.  This is for your/their safety as a great deal of wiring, effects and items are placed throughout the setup area which you may not see or be aware of. Adults may enter through the designated SAFE/EXIT door, upon request of the production crew or cast first.

  11. Re-Inform the contact that under no circumstances is VIDEO RECORDING allowed.  Photos may be taken, however a copy of the photos taken have to be sent or electronically sent to Iconic Productions Event Management team and any use of the photos have Iconic Productions name on it and the copyright owner of the photo.

  12. In the event they try to provide you with payment or talk about accounts with you, inform them for security reasons, no cast/crew member is allowed to accept payment and that all enquiries on payment or accounts must be directed to the accounts department. All payments must be sent to the accounts department of Iconic Productions, by the approved methods of payments that Iconic Productions has available.

  13. Deal with any issues the venue/customer/contact/or representative may have.

  14. Deal with any issues that may arise with the cast.

  15. Checking that the equipment is present and also packed neatly, securely and safely before AT RISE.

  16. Do a cable management and safety mat check before AT RISE.

  17. Ensure all cast are in wardrobe at the correct time.

  18. Ensure all cast are properly miked before AT RISE.

  19. Ensure a safety briefing has been done with all Iconic Cast and Crew present at the safety briefing before AT RISE.
  20. Check with Event Management Staff if there are any other duties to complete or as directed by the Director, the OPERATOR or Iconic Performances Management Team.

If there are any changes to the event booking details or any problems/concerns/issues that arise when confirming the above items, attempt to resolve it yourself or contact the Event Management Team for assistance or your department supervisor.

2019-08-25 08:08
Steve Baltzois

Setup props, setting scene for stage 1, stage 2 shows and events (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Stage 1, stage 2 shows and events.

The images and files attached here may only be used by Iconic staff and contractors.  At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet.  It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2020-02-24 01:52
Graham Normanally

1) Things the Stage Hand Crew or Stage Manager or Actors Captain has to do 7 days before the product event date on the 7 day event call verification cycle.

  UPDATED REVISION 2.0 = 25 Aug 2019 07:24am by Holly W (based on Event Management Supervisors Meeting on 24/08/2019  

  1. FAQ Policy Title changed to 1) Things the Stage Hand Crew or Stage Manager or Actors Captain has to do 7 days before the product event date on the 7 day event call verification cycle.  Originally was called 1) Things the Stage Hand Crew or Stage Manager or Actors Captain has to do 3-5 days before the product event date

  2. The event call verification done by the stage manager or actors captain will now follow a 7 day cycle.
    1. Weekends are inclusive of the 7 day out cycle.
    2. Where the customer is not available from the 7 day period the stage manager or actors captain will call on the 6th day out and continue each day thereafter until the event details is verified with the customer.
    3. On the 2nd day out from the event, if the event details is not verified with the customer the stage manager/actors captain is to notify the event management team to also follow up with the ERM template and procedures in place.
    4. The 7 day cycle will follow the format of:
      • Monday = Event Call Verfication to be done for the event on the upcoming Monday (7 days out)
      • Tuesday = Event Call Verfication to be done for the event on the upcoming Tuesday (7 days out)
      • Wednesday = Event Call Verfication to be done for the event on the upcoming Wednesday (7 days out)
      • Thursday = Event Call Verfication to be done for the event on the upcoming Thursday (7 days out)
      • Friday = Event Call Verfication to be done for the event on the upcoming Friday (7 days out)
      • Saturday= Event Call Verfication to be done for the event on the upcoming Saturday (7 days out)
      • Sunday= Event Call Verfication to be done for the event on the upcoming Sunday (7 days out)
    5. Stage managers and Actors Captain can call a customer to make the verification call anytime (unless the customer does not wish to be called at the time).
      1. from 7:00am to 9:00pm Monday to Sunday (during the 7, 6, 5, day out cycle)
      2. from 7:00am to 11:00pm Monday to Sunday (during the 4, 3, 2 day out cycle)
      3. anytime of the day (where there is 1 day out cycle).

  3. All updates after the verification call are to be uploaded onto SLACK or the ERM no later than 30 minutes from the end of the event verification call.

  4. Where the customer is not reachable or unavailable, the stage manager or actors captain will be required to send an SMS broadcast message using the ERM SMS broadcast, by ERM email, of if you do not have access to the ERM or email then through your own cellphone/mobile, using the following wording:
    • Hi CustomerName, Name_Of_Worker and Position_Title has tried to contact you about Short_reason_for_call. Pls Call phonenumber.

  UPDATED REVISION 1.9 28/9/2017 9:42am  

  1. Due to occurrences where the contact is not available or changes are made to an event, allowing up to 1 day before event created stressful times for the event staff when they only have 24 hours to make changes.  
  2. From today, all Confirmations are to be done 3-5 days before the event date to ensure that any changes can be done in time and not put extra pressure on the events staff.

 

7 Day Cycle Event Call Verificaition Duties 7 Days before the actual Event and or Product Booking Date
(in the order shown, for example, if the stage hand cannot do it, then the Stage Manager, etc. If it is done, the other people do not have to do it)

  1. Stage Manager or
  2. Actors Captain or
  3. stage hand crew member or
  4. the person designated

The person make the the call as listed in the 4 points above, will not need to have or use the program guide of the event while making the verification calls with the customer, but should take the time to read and be aware of the content of the program guide of the particular event issued to be knowledgeable in their role in case a question is asked by the customer.

must contact by telephone ONLY the venue and speak with the contact as stated in the event / product booking and proceed to confirm/verify the following things with the Contact or Representative of the Contact at the venue before the actual event / product date.

When calling the contact you are to try to make contact by 

  1. Call the mobile number as shown on the booking event sheet. If you are not able to reach them on the first attempt, you are to then
  2. Call the landline phone number and speak with the secretary and try to make contact with the right person. If not able to, leave a message with the secretary for the person to call you back. If you are not able to speak with them, then leave a message and;
  3. Send a text message to request the person to call you (indicate a best time to call you). If the person does not call, repeat the steps. And notify the event management team.
  4. Use the ERM for further history or information on the customer account or booking details.

 

When you finally made contact and are speaking with the correct person, proceed with the following:

  1. Check and make sure that you are speaking with the right contact with the Venue Organiser (the name of the person on the booking confirmation event) or with a representative of the venue if the Contact is not available.

  2. Confirm the start time of the event and make sure it coincides with the booking event details.

  3. Confirm the end time of the event and make sure it coincides with the booking event details.

  4. Confirm the Setup and performance location of the event and make sure it coincides with the booking event details.
    IMPORTANT INFORMATION to inform the contact: "Please Ensure that the selected performance area is accessible and clear of all equipment (if in a classroom this includes clearning the classroom of the student's chairs and tables), persons, children or adults by (the number of hours required for each specific event - see FAQ on Shows or confirm with @eventmanagers on Slack if unsure the bump in/out hours required for your show) before the show starts to avoid delays. In the event that the crew are unable to access the area before the start time of the event, delay of the start time may occur and scenes will be omitted to ensure the show finishes on the said time. Under no circumstances will the show be extended in the event of a delay in setting up the show."

  5. Confirm any parking space for cast/crew and make sure it coincides with the booking event details.

  6. Confirm any or all special requests or requirements and make sure it coincides with the booking event details.

  7. Confirm the location of the greenroom (wardrobe) for cast.

  8. Confirm/check that the number of tables and chairs required have already been brought out in the performance area by the venue contact.
    IMPORTANT INFORMATION to inform the contact: "Always ask for a minimum of 5-6 trestle tables (about 1.5 to 2 metres in length) and about 6-8 adult chairs to be ready on the day in the performance area to setup. (If unsure of the exact number of trestle tables or chairs, check the FAQ on Shows or confirm with @eventmanagers on Slack if unsure for your event)

  9. Confirm break times (if any) and make sure it coincides with the booking event details.
    Please note you may need to "Arrange any special break times to fi t with the show ACTs as mentioned herein. While we are happy to accommodate time changes (this may not always be possible), the start and end times cannot be changed on the day of the event."

  10. Inform the contact that "Iconic Productions is a Production Company and will create a most memorable experience. Just like in a Theatre show there may be at times, loud music or special effects, moments of sheer laughter, unforgettable scenes that may bring a tear to your eyes and the most interactive show ever seen in your organisation. Changing any element of this will impact the overall experience you and your audience will feel and therefore it is important to stay true to the performing art of this Live Interactive Theatre Show."

  11. Confirm that the contact has received the program guide with a more detailed account of what they need to know about the show.  If the contact says they don't have it or didn't read it, inform the contact a program guide will be sent out again. Then inform the event management staff on Slack to resend program guide.
  12. Check and confirm with the contact if they have pre-selected their VAMs (volunteer audience members) for the specific audience roles (if applicable).
    IMPORTANT INFORMATION to inform the contact: (If the VAMS are not yet selected, please encourage them to have them pre-selected and ready on the event / product date. If the customer does not know the list of VAMS, tell them you will inform the Event Management team and they will forward a copy of the Program Guide again to them with the list. You then to contact the Event Managers @eventmanagers on Slack and inform them to resend program to contact)


  13. Inform the contact that under no circumstances is VIDEO RECORDING allowed. Photos may be taken, however a copy of the photos taken have to be sent or electronically sent to Iconic Productions Event Management team at marketing@iconicperformances.com.au or and any use of the photos have Iconic Productions name on it and the copyright owner of the photo.

  14. In the event they try to provide you with payment or talk about accounts with you, inform them for security reasons, no cast/crew member is allowed to accept payment and that all enquiries on payment or accounts must be directed to the accounts department. All payments must be sent to the accounts department of Iconic Productions, by the approved methods of payments that Iconic Productions has available.

  15. Deal with any issues the venue/customer/Teacher/representative may have.

  16. Access and Use the ERM and add the call notes and history notes on the Customer Account/Booking Event Details.  Use the ERM Slack Broadcast feature to inform the the Event Managment Team on Slack @eventmanagers on the #event_management and inform them that the call verification is completed and provide ID history number of notes added to the ERM with any notes or information that you have or were told by the contact for the event managers to record in the booking order. When contacting the Event Managers and confirming the call has been completed provide the event managers with the following details to ensure the information is recorded in the right booking order.

    1. Booking Order or Event Order Number (starts with a #)

    2. Date of the Event

    3. Name of the person you spoke with

    4. Details of anything that is changed or different from the event / booking product event notes.

If there are any changes to the event booking details or any problems/concerns/issues that arise when confirming the above items, attempt to resolve it yourself or contact the Event Management Team for assistance or your department supervisor.

Don't forget that you have things to do on the day of the Event.  Click on this link
( Things the Stage Crew or Stage Manager or Actors Captain has to do when arriving at a venue and meeting the venue contact. )
to see the things you need to do on the day of the event.


Questions Asked and Answered:

  1. David Phillip | 10-Jul-2020 12:01 |
    Question: Point 16 where it states to :Access the Erm..." as former Actors Captain and current Production Crew member I am not aware that any of Actors Captain, Stage Manager or Crew have access to the ERM at present?
    1. answered by @steve.baltzois 13-Jul-2020 23:00
      1. all contractors and workers who has an @iconic.productions email address has access to the ERM.

  2. David Phillip | 04-Feb-2020 12:36 |
    Questions: 1) please confirm in regard of this FAQ that in all circumstances where the directives are for person responsible to contact client/customer that said person is authorized to use his/her own personal mobile number. 2) under point 4 where is states if Where the customer is not reachable or unavailable, the stage manager or actors captain will be required to send an SMS: "Hi  Customer Name, Name_Of_Worker and Position_Title has tried to contact you about Short reason for call. Pls Call phonenumber" Suggest replace word "Hi" with "Hello" and word "about" with "regarding" more professional
    1. Answered by Debbie O'Sullivan | 04-FEB-2020 2:54 AM
      1. I spoke with Ian about your first question and a supervisor is allowed to use their own personal mobile phone to call the customer.  Australia is in the process of supplying everyone with access to the VOIP phone system.  Not yet.
      2. Your second question, David if you want to do this you can.  It is the generic way that is setup on the ERM.  Being on the ERM it required approval for the template and I checked the template and the template is the same one written on the FAQ.  To change the faq policy it requires me to complete alot of paper work and me and Ian do not thing it is necessary to make the changes.  Your suggestion is noted.  If you want to use the words  you said, it is acceptable to.

2020-02-05 03:59
Matthew Walker

Who do I know who to speak to or with on Slack?

There are many different people you can commuicate with in the Company. Working out who to speak with can be difficult, however here are a few tips that would assist you.

You can access the Company Workspace Directory in Slack by clicking on the 3 vertical dots

After pressing the button, click on
.

This will provide you with a list of Staff and contractors within the company.

You can search or scroll through the list to determine who can assist you.

You can also speak with your Team Supervisors. Remember however that each supervisor may work in a different office in a different country in a different time zone. You can see the office the Team Supervisor is working in through the Workspace Directory and click on their name.

If you need help with how to do a task for your Sales or Events work ...

  • It is best to speak with your Team Supervisor on the correct Slack Channel or use the Group Member of

    The

    is a group member account that notifies all Event Staff Globally within the company and your Team Supervisors in that specific channel.

 

If you need help with a customer ...

  • It is often best to use the
    on the correct channel.
  • Unless it is urgent or the customer is upset, there is no need to contact your Team Supervisor for assistance that can be managed by a fellow staff member assigned to that channel.

 

An upset or angry customer ...

  • Refer to your Team Supervisor on the Correct Channel.

 

Computer related problem or technical issue ...

  • In the channel use the
    Group Member account.
  • Computer-related or technical problems should always be spoken with on the
  • Not all staff are trained in technical support and therefore support should be related to the company support staff at all times.

 

Here is a list of possible scenarios and who as a suggestion you should speak with and on what suggested channel.
Please note:

  1. All slack channels have a discription of what the channel should be use for. To learn more about a specific channel and what it is for, follow the SLACK FAQ https://slack.com/intl/en-au/help/articles/201654083-Set-a-channel-topic-or-description#set-or-edit-a-channel-description or https://slack.com/intl/en-au/help/articles/360017938993-What-is-a-channel#use-channels.
  2. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor is at times a required thing to use, however you must remember that Direct or Group Direct Messaging make time a longer time for a reply to be made especially if the worker is not rostered on that day, different timezone, is in a meeting or you have forgotten to use the nametag. Transparency always matters, so most conversations should happen in public channels so that they’re searchable by all worker. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor should be used for private and confidential conversations and not for private personal matter between workers.
  3. If you have a scenario or are unsure of who to contact during a scenario and it is not listed below, make a comment of your specific scenario, using the Comment button/function and it will be answered and added to the list below.

Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Customer with account enquiry ... Accounts Staff by direct message of #workers_name. #accounts or No, unless you do not have access to the channel mentioned.
Change any Customer Details on the ERM of the Customer Details Account Page. Always use @eventmanagers to notify the event managers and event supervisors #event_management or #sales_team_globally Never
Event billing or travel/location change request ... Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Event time change request Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Price check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Product availability check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Damaged, broken, lost or stock low of a prop, costume, wardrobe, set, stock inventory, company equipment or item ...

Always use @eventmanagers and the @name_tag of the department supervisor

#props_costumes Never
Question or problem with accommodation, flight, rental car or another travel arrangement of an Iconic Worker.

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Question or problem with accommodation check-in or check-out or contacting the accommodation

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Questions or problems relating to scripts, characters in the script, storyline, editing or grammar/spelling errors, stage directions, rehearsals, character arcs or character profiling and other matters specific to a script ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the company playwriter/scriptwriter

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions on how to use or rehearse with a specific event prop, costume, wardrobe, set, stock inventory, company equipment or item ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the production supervisor

4th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to visual or audio equipment, cues, or any matter relating to the a/v of a show or event ...

1st try: @name_tag of your Audio or Visual Supervisor

2nd try: @name_tag of your Actors Captain or Stage Manager

3rd try: @name_tag of your event/show Director.

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

#audio_sound (if related to audio)
#video_editing (if related to video)

OR

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to Call Sheet Rosters, Call Sheet Events ...

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
How to use the ERM ...

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#general or #random Not necessary
Questions/Problems relating to Customer Account details on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management or #general or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions/Problems relating to Customer Opportunities on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to Orders, Purchases and Bookings on the ERM

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @accounts-team to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#accounts or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to a vehicle

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

4th try: call the NRMA Business Road Service on 1300 369 349 and provide Membership #990055598 to the operator and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

5th try: calling the company mechanics on 02 9698-2771, identify who you are and what company you are with and ask to speak to Darryn or Karlisle and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

#administration or #event_management or #general or property_management or #random Yes or if you do not have access to the channels mentioned.
Event Job Time Sheet Error or Late Submission of Event Job Time Sheet

Always use @name_tag of your department supervisor.

#general or #random Yes if you are going to discuss confidential information relating to your event Job Time Sheet.
Questions/Problems with your vehicle log

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

#administration or #event_management or #general or property_management or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems or issues about technical equipment, accessing servers, logins, user accounts, iphones, ipads, computers, bluetooth etc.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Problems with accessing or completing a form ...

1st try: @name_tag of your department supervisor

2nd try: use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

on any channel you have access to that is specific to the form. For example if the form relates to the Quantity Submission for of an Event, use the #event_management channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Problems with accessing, using ProjeQtor

*** Please note *** use this only for problems relating to ProjeQtor, not the tasks/activities.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Questions/Problems with an activity/task/date or other related matter relating to a specific work activity/task that is listed on ProjeQtor

1st try: @name_tag of your worker who issued it or is the requestor of the work activity/task

on any channel you have access to that is specific to the scenario. For example, if the scenario relates to a work activity about a production prop delivery, use the #production_runs_austr channel. No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems with another worker ...

1st try: search for and follow the grievance policy as written on the FAQ Server.

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: search for and follow the Notification of Liability policy as written on the FAQ Server.

5th try: @steve.baltzois

6th try: call @steve.baltzois on slack

7th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor
Problems with a customer, audience member, or another person not connected or associated with the company

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: @steve.baltzois

5th try: call @steve.baltzois on slack

6th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

on any channel you have access to that is specific to the scenario. For example if the scenario related to a chauffeur-based CCRP, you would use the #chauffeur-events channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions problems with your payroll, invoice or payslip

Always use @name_tag of your department account supervisor

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor

Questions Asked and Answered:

  1. David Phillip | 07-Jun-2020 07:46 |
    Question: Are there supposed to be any details when it says:
    "Possible Scenario Suggested person Who you should speak with Suggested channel to us"
    1. answered by @steve.baltzois 8-Jun-2020 13:49
      1. I am not sure it was not displaying, however I saved the FAQ again and it seems to have fixed the problem and the scenarios are displaying.

2020-06-08 05:50
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

Review New Membership Production for Iconic Productions to Manage or Produce

Iconic Productions both manages and produces other people's productions and has been very successful in doing so. The success of these shows are based on the specifically designed criteria when assessing an Owner/Designer Idea and/or Production based on a detailed assessment criteria. The Review process must be followed by all allocated Iconic Employees and the review must be done without prejudice and a non-biased approached. At no point should a review be completed based on one's own personal feelings. Iconic Productions success continues to surpass its competitors in this field due to the strict and copyright protected Review system Iconic Productions has put into place.

If you are here, then it is likely that you have been rostered or allocated to REVIEW A NEW MEMBERSHIP PRODUCTION that Iconic Productions may wish to produce and/or manage. A great deal of money is involved in producing or managing an Owners/Designer Production and therefore you are trusted with provided the highest level of production review to ensure that the Executive Panel have the most accurate and recorded account of the New Membership Production. Not providing a sincere and accurate review will cost Iconic Productions a great deal of time and money and if you are found to have been neglient in your duties or have not been 100% Iconic upholding the high stand of the Iconic Productions, you will be in breach of your employment agreement and your employment may be terminated.

Understand that the review is meant to be objective and informative. Be specific in your critique. Your opinions should be supported by facts, not personal feelings. React to the production as a whole and the effect it had to the audience from your eyes/perspective. Your review is required by Iconic Productions Event Supervisor, Playwriter, and Production Executives to ascertain whether or not to produce or manage the related Production. We trust and rely that your review is with out prejudice and that you have no relationship with the Owner or Designer or Script Writer of the Production you are reviewing. If there is a relationship of any form or matter you are required to inform us in this final review.

Iconic Productions / Iconic Performances Pty Limited uses the term Production in replace of and in reference to any type of ...

  1. Event
  2. Live Theater
  3. Stage Theater
  4. Theater In Education
  5. Play
  6. Performance
  7. Show
  8. Film / Screen
  9. Product

That it manages, produces and/or sells.

 

It is important that you take notice of the following information with regards to the Review of Production / Event to Manage or Produce.

    1. The form should be completed in its entirety to provide the highest level of discussion amongst the Executive Managment team for their assessment as to whether they should or should produce and/or manage the production.

    2. Your completed review will be read by your Department Supervisor, Iconic Productions Playwriter, Producer, Director and Executive Producer.
    3. The questions, assessments and input tables are a closely protected Iconic Productions System Checklist and is copyright protected to Iconic Productions.

    4. You should infor your Dept Supervisor before you review a New Membership Production where you are related to the Owner/Designer or any persons associated with Production to be reviewed. You may not be allowed to review a New Membership Production if you are related to any person associated or connected with the Production however this will be at the discretion of Iconic Productions Executive Management team.

    5. You should not show and/or speak of your review to any personnel of Iconic Productions that is not authorised to see it. If unsure ask your Dept Supervisor.

    6. You should not show and/or speak of your review to any person who is not associated or works with Iconic Productions that is not authorised to see it. If unsure ask your Dept Supervisor.

    7. You should not show and/or speak of your review to the Owner/Designer of the Production.
      The Owner/Designer is not permitted to see your review. If they request to see it inform the Owner/Designer they will need to request it formally on the company website on the Contact Us Page or contact the Dept. Supervisor on the company National Number.

    8. You should not show and/or speak of your review to any person associated or connected with the Owner/Designer of the Production.

    9. You should not leave your electronice review or a printed copy of your review anywhere where an unauthorised person can see or read it.

    10. You cannot use the assessment criteria, input table and process for your own personal use, commercial use or use it at another company that you may work at. This REVIEW process is only to be used when you are allocated and only for Iconic Production purposes.

 

To commence your REVIEW you need to create and start a NEW SESSION. To do this, click on the link below ...
https://form.jotform.co/iconicperformances/session-for-review-form-of-produce-

IMPORTANT INFORMATION: The REVIEW NEW MEMBERSHIP PRODUCTION form is not designed or suitable for any smartphone. You are required to use either a

  • Tablet; or
  • iPad; or
  • mini iPad; or
  • Notebook / Laptop

When your NEW SESSION has started, you will be provided with a link on your Page. Use this link to continue with the review. An email would also be sent to your work email address that you entered. In the event there is a problem, you have lost internet connection or your system has wiped your entries, use the link provided in the email to return your saved session. The fields in the NEW SESSION are self-explanatory, however here is some additional information to assist you.

  • Iconic Employee who is reviewing a Production = is an Iconic Employee, meaning you, has been allocated to rostered to review a production.

  • Iconic Work Email = the email address you use to access your SLACK COMMUNICATIONS account
  • Name of Production you are about to review = has to be the exact name as shown on your call sheet where you were rostered for the review.

  • Date of Review = is the actual date of the review. This will almost always be the same date you are at the production.

After completing the NEW SESSION press the button to continue with the review.

 

In the MAIN REVIEW FORM for Review of Production / Event to Manage or Produce there are multiple parts. Here is a description of them and important items you need to be aware of.

  • PART 1 = refers to the name of the Iconic Employee and date/time of the Production itself.
    • What is your role / position with Iconic Productions = refers to your employed position with Iconic Productions.

    • Exact Location Address where the production was being reviewed a = is the exact address where the production is occuring and you are reviewing the New Membership Production. Refer to your call sheet for the correct details.

  • PART 2 = refers to the review of the Production.
    • Name of the Production / Event / Show / Performance. = refers to the exact name as shown on your call sheet.

    • What are you reviewing? = refers to the Type of Production you are reviewing. You can only select one option. If unsure, speak with your Dept. Supervisor or the person who allocated you to review the production.

    • What is the name of the Owner of this production - the person who actually owns the copyright? = refers to the owner of the production. This detail will be found in your Call Sheet.

    • Enter the names of the persons involved in this production. (Try to supply details for all Above the Line roles. The first 3 rows of Owner, Designer and Screen/Play Writer must always be completed) = if the production only has 1 person involved, then select Owner and enter the details of the Owner Only. If more people are involved, add each specific role as available in the drop down box.

  • PART 3 = refers to the production structure and process.
    The Target audience assessment makes reference to the Age Group in the Call Sheet.

    You will be required here to evaluate specific areas of the production on a scale of 1 to 10 or a Input Table Schematic. The Input Table Schematic looks like this

    Where you have a 8 step schematic evaluation of specific areas to assess and review.
      • Use Not applicable when you believe the item is not related to the production. This is rare, however may occur at some reviews.

      • Use Did not assess when you failed to assess a particular area or didn't feel you were able to confidently assess the area. While this option is available, the more Did not assesses you have, the more ineffective your review will be. This would cause a considerable delay in the Executive Team finalizing their assessment and you may be asked to explain why you have so many Did not assess selections.

  • PART 4 = refers mostly to an overall review of the Production and uses an Input Schematic System. You are not required to enter addtional comments unless you feel it is relevant and helpful in the Executive Managements Team Final Assessment Review.

  • PART 5 = refers mostly to the technical aspects of the production and uses anInput Schematic System. You are not required to enter addtional comments unless you feel it is relevant and helpful in the Executive Managements Team Final Assessment Review.

  • PART 6 = refers mostly to the technical aspects of the production and uses anInput Schematic System. You are not required to enter addtional comments unless you feel it is relevant and helpful in the Executive Managements Team Final Assessment Review.

  • PART 7 = refers mostly to the Main or Lead Actors or Characters (as a whole) of the production and uses anInput Schematic System.

  • PART 8 = refers mostly to the Support Actors or Characters (as a whole) of the production and uses anInput Schematic System.

  • PART 9 = refers mostly to the Production Departments of the production and uses anInput Schematic System.
    Important: Unless you are specifically required or asked or allocated to review a department, you are to press No.

  • PART 10 = refers to your final objective review.
    Important information about Part 10.
      • Understand that this part of the review is meant to be objective and informative. Be specific in your critique. Your opinions should be supported by facts, not personal feelings. React to the production as a whole and the effect it had to the audience from your eyes/perspective.

      • Here are some tips on how to write your final objective review. These are only tips and should be used only as a suggestion.

        Your review is required by Iconic Productions Event Supervisor, Playwriter, and Production Executives to ascertain whether or not to produce or manage the related Production. We trust and rely that your review is with out prejudice and that you have no relationship with the Owner or Designer or Script Writer of the Production you are reviewing. If there is a relationship of any form or matter you are required to inform us in this final review.

        In your final review consider the following ...

        • Your review should give the Executive Management Team a sense of the play. It should let them know if spending / financing the production is well spent.
        • It should describe the plot.
        • It should have an introductory paragraph of what you saw and be in context.
        • It should have your reaction and whether you would recommend it to others in the target audience.
        • It should pick out any problematic points in the production.
        • It should analyze if the director/owner/designer/writer achieved their goal
        • Try to provide a strong hook if possible.
        • Avoid clichéd phrases like “the performance was bad” or “the production wasn’t very entertaining.” Instead state your opinion of the production as a whole, and show why your response to the production is valid and significant. Your review should support your input criteria from before
        • And don't forget to point to any possible adjustments or changes that could have been made to the production to make it stronger or more engaging.

         

      • If you have taken any still photos or video of the Production you will be required to transfer those files to Iconic Productions and delete them from your device or the device used to take them after uploaded and/or forwarding it to Iconic Productions.

      • There is a disclaimer that is required for you sign to declare your truthfullness in the review process.

      • To authenticate your authorisation to review a NEW MEMBERSHIP PRODUCTION you are required to enter the code you use to access SLACK COMMUNICATIONS.

After completing the details in Part 10, you are required to Submit the Review.

Your job is then completed.  If at some point you wish to find out the result of the review you will need to formally request this from the Executive Management Final Assessment and result.

The company's decision is final and we remind you that the company cannot be held liable for any decision it mkes based on your responses, and evaluation of the completed review form.

2013-08-21 03:02
Ian Roberts

Smoking, cigarettes, tobacco or anything relating to the process act or behavior of smoking.

Smoking and government regulations on smoking (which refer to any process in making, using, creating or being involved) in using cigarettes, e-cigarettes, cigars, pipes or any item or paraphernalia relating to the act of smoking tobacco or any other item is becoming a very legislative part of everyone's lives.  In view of specific incidents the company has now decided to also implement a more formal policy for all workers of the company in regards to smoking.  While there are elements of smoking clauses in different policies within the Company Policy and FAQ server it is now become essential to make a dedicated policy on this issue.

All workers of the company are required to adhere to the following:

  1. Obey all cigarette, tobacco and smoking laws in the jurisdication they are in.  Workers unsure of the smoking laws in the jurisdictiona they are in should, on their own accord, research using google or any suitable browser.  Depending on your location of the company your smoking laws refer to the following search link https://www.google.com/search?client=firefox-b-d&q=australian+smoking+laws
  2. Where working at an event where the venue is a school or child related venue, obey all smoking laws in relation to this legistaion of smoking in child-orientated locations or venues. Depending on your location of the company your smoking laws refer to the following search link https://www.google.com/search?client=firefox-b-d&q=smoking+laws+near+schools.

  3. Be aware of the effects of passive smoking and how this may affect other workers.

  4. SMOKING IS NOT PERMITTED on any occasion or time whilst in a company vehicle, rental vehicle, chauffeur vehicle, transport vehicle that has been provided by the company to the worker.

  5. SMOKING IS NOT PERMITTED on any occasion or time whilst in a company leased house, property, AirBusiness accommodation, room, motel or hotel that has been booked by the company for the worker.
    1. Where smoking is permitted while at a company booked property/accommodation while working or on tour ...
      1. The worker must obtain written or SMS/TEXT proof of the permission granted from the hotel management or representative of the hotel or the Accommodation Host (as stated in the Accommodation Call Sheet).  Failure to receive written permission as required will result in the company policy as stated in clause 5 above.
      2. Only be done external to the property/room.
      3. It must always be outdoors.  Smoking indoors is not permitted for any reason.
      4. Where the worker is smoking outdoors of the property/room ...
        1. it is the responsiblity of the smoker to ensure that the smoke or odour does not enter the indoor area of the property/room. 
        2. Where this occurs the smoker must ensure they are at least 2 metres from the opened window or door, or the smoker has closed the window or door to ensure no smoke enters the indoor area of the property/room. 
        3. It is the responsiblity of the smoker to ensure they inform the other persons on tour who are indoors if they are ok with the windows/doors are closed.
        4. If a situation arises where the majority do not wish to have the window/door closed for suitable reasons the smoker must be 4-5 metres from the opened door/window of the property/room.
        5. It is responsibility of the smoker to have with them a deordorizer to remove all scent of the tobacco or smoking odour.

      5. Ashes, used cigarettes, ashtray and any left over substance or material of the smoked item, must remain outdoors at all times.
      6. On no occasion must the ashes, used cigarettes, ashtray or any left over substance or material of the smoked item be brought indoors of the property/room for any reason.
      7. On no occasion must the ashes, used cigarettes, ashtray or any left over substance or material of the smoked item be discarded inside the property/room. 
      8. All ashes, used cigarettes, ashtray or any left over substance or material of the smoke item must be discarded outdoors or in an outdoor bin, external to the property/room, or left outdoors.

  6. SMOKING IS NOT PERMITTED on any occasion or time whilst in company uniform.  If a worker wishes to smoke while in company uniform they will be required to wear civilian/private apparel over the company shirt or logo whilst smoking.  Smoking whilst in company uniform is not permitted.

  7. SMOKING IS NOT PERMITTED on any occasion or time whilst indoors at a company booked venue, accommodation, vehicle of transport.

  8. Where a worker is permitted to smoke in an approved area and is not in breach of the company smoking policy ...
    1. The worker must ensure they have a deordorizer to mask/remove the odour and scent of smoking from their persons.
    2. Halitosis and a smokers breath is very common in smokers and therefore if you are prone to this, the worker must have breath mints to mask or remove the smokers breath.

Questions Asked and Answered:

  1. David Phillip | 21-Jun-2020 07:18 |
    what is policy and procedure if whilst at a leased property the designated smoking area is at the back rear of property, however the garbage bins are at the front and the only way to access the bins from the rear of property is through the house premises. In such circumstances what is procedure for disposing of the used ash? Is it acceptable, providing there are no safety or odour issues to place all the used ash into a disposable bag, walk directly through the property and immediately dispose of the bag into the appropriate bins?
    1. answered by @steve.baltzois 21-Jun-2020 17:56
      1. exactly as you said.  The ashes need to be put in a scented bag or a locked/tied bag and taken thrown the property to the garbage bins.  Most homes have a side passage way and this should be the first place to walk through before going through the property.  If there is no other way to take it out, going through the property with the ashes in a sealed bag is acceptable in this case.

2019-04-16 00:45
Steve Baltzois

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I view or access my call sheet rosters and events and how to I confirm my attendance to my call sheet rosters and events?

Iconic Productions and Iconic Performances uses Google Business Calendar (GSuite) to roster all workers on their call sheets and events to perform at. As a worker with the company you will be given access to our Google Business Calendar to:

  1. View your Call Sheets and Event Rosters
  2. Access the content and notes of all Call Sheets and Event Rosters.
  3. Confirm your attendance to all your Call Sheets and Event Rosters.

Event Rosters and the touring schedule are done in advance and you will be rostered, depending on your work status in advanced.

Call Sheets however are planned approximately two weeks before the period of work and is often sent out when approved within the first 7 days of the upcoming week. Depending on the workload of the event managers it can be at minimum 3 days before the upcoming week.

When your rostered on an Event or call sheet or a work shift you will be notified on SLACK of the roster. You will then need to access the Google Calendar with the appropriate login details provided to you and view the call sheets and rostered events on the Business Calendar and confirm your attendance.  Not all planned work shifts are listed on your Call Sheet Rosters.

To confirm your Attendance to a Call Sheet or Rostered Event do the following:

  1. Login into the GSuite Business Calendar https://www.google.com/calendar with your username and password provided to you.
  2. Follow the onscreen prompts.
  3. You will enter the Calendar and you may view the calendar in either Day, Week, or Month.
    1. To view in Day press D
    2. To view the Week press W
    3. To view the Month press M.
  4. You will see all your call sheets and events. Those you have not yet confirmed will be displayed in White.
  5. Those you have accepted and confirmed will be displayed in a solid color.
  6. To confirm your call sheets and rostered events click on each individual event on your calendar. At the very bottom of the event you will see the following options

    Yes = meaning you have accepted the call sheet roster or event and attending.
    No = meaning you are not attended the call sheet roster or event (see notes below)
    Maybe = DO NOT PRESS OR USE under any circumstances. Iconic Servers do not recognize this command from Google Calendar.
    1. You are required to confirm your acceptance of this event by clicking on the YES button on the event on the calendar.
    2. Do not click on the word “ACCEPT” or any other links as the system will not accept this and do not use any other software to confirm your attendance as this may make your acceptance void and your shift will be given to someone else.
    3. Please note, DO NOT press MAYBE as staff are required to either accept or not accept their attendance to a shift.
    4. You should not be pressing NO on any of the call sheets, as most of your unavailability would have been provided to the event managers on Slack and using the notification for leave form. Pressing NO on a call sheet can result in termination of your work with the company.
  7. To view the details and specific notes for the Call Sheet or Event, you only need to press on each individual rostered call sheet and read the content. Any edits or changes you make, will on be reflected on your view of the calendar. So it is recommended that you do not make changes to the event notes and only use your access to view your roster and call sheets.
  8. The Google Calendar feature that you have access to, is not for providing the events staff with your availability. It is to use to view your roster, call sheets, locations of venues and rostered work. No communication other than YES and NO is received between the Google Calendar and Iconic Servers.
  9. All communication of your unavailability should be provided on Slack and the use of the form and provided in the time required as per the unavailability policy.
    1. It is important to start your work at the same time of your planned and allocated scheduled rosters, call sheets or work shifts.  Changes to your scheduled rosters, call sheets or work shifts require a minimum of 5 days notice to your supervisor and need to be approved.  For urgent changes a minimum of 24 hours notice is required and approval obtained by your supervisor.

The calendar is always set to use the Standard Australian Eastern Timezone. Please ensure that when you are looking at your roster that you do not make changes to the settings as this can interfere with the timing of your call sheets and event rosters.

If you are casual, your unavailability must be provided to the event managers 1 month in advance on Slack or by using the Leave of Absence form that is found on the company server.

 

IMPORTANT INFORMATION about CALL TIMES and the CALL SHEETs.

  1. Iconic Productions has partnered with Rome2Rio and this is a free service for you to use. The site gives you approximate directions, bus and train numbers to collect and estimated costs to allow you to plan your best way to get at your location and work on time.

  2. Call Sheets should be confirmed within 48 hours of receiving the notifications and/or invitations.

Questions Asked and Answered:

  1. David Phillip | 11-May-2020 02:03 |
    Suggestion: as all employees should never press "maybe" and availability should always be given at least 1 month in advance, simply have "Yes" as the only option?
    1. answered by @beau.sherman | 15-May-2020 10:29 |
      1. David while this is a good suggestion understand that the rostering system for our call sheets are done using G-Business Suite (Google's) third party program and Google software is not designed just for our needs. We do not have permission or access to Google's source code.  The other thing to know is employees are not the only ones who work at the offices.  There are freelancers, volunteers and contractors and they need to have different allowances in accepting the rostered work by using the No or Maybe options.  Can I suggest for you and for other employees to only press YES and to learn and read the steps here.  It is not too hard to press YES and to know what you are needing to do.  I am sorry but your suggestion cannot be added to a development evolution for an upgrade because of these reasons.

2019-04-16 00:42
Nikolas Harrington

Glossary of Technical Theatre Terms and words used in Events, Shows and Performances

The following is a Glossary of technical terms and words used in theater, events, shows and performances.  While these are the technical terms over the years and based on people's experience and history in the entertainment industry people have sometimes used different terms.  The following glossary is the standard terms and words used.

A TYPE
See JACK.

A-D CONVERTER
Short for Analogue / Analog to Digital Converter. Changes a continuously varying electrical signal into a stream of binary data. Found in computer soundcards, MiniDisc & CD Recorders etc..

A.J. / AJ
Adjustable Spanner / Wrench (Screwfix)n. Jargon for an Adjustable Spanner. (UK) Known in the US as a C Wrench (short for Crescent Wrench).

A.L.D. / ALD
Association of Lighting Designers.(UK)
ALD Website

A0/A1/A2/A3/A4/A5/A6 PAPER SIZES
A range of standardised paper sizes used worldwide in publishing and printing.
The sizes are part of the ISO216 standard.
A0: 841 x 1189mm (33.11 x 48.81 inches) [large scale drawings / plans]
A1: 594 x 841mm (23.39 x 33.11 inches)
A2: 420 x 594mm (16.54 x 23.39 inches)
A3: 297 x 420mm (11.69 x 16.54 inches) [twice an A4 page]
A4: 210 x 297mm (8.27 x 11.69 inches) [standard photocopy / document size]
A5: 148 x 210mm (5.83 x 8.27 inches)  [half an A4 page]
A6: 105 x 148mm (4.13 x 5.83 inches) [quarter of an A4 page - used for postcards / small booklets]
In the USA, the Letter size (216 x 279mm / 8.5 x 11 inches) is used instead of A4. 
Paper Sizes

A1
Lighting Industry Forum code which identifies the (original) recommended usage of different lamp types. A1 coded lamps are for use in projection. See also CP, T, P2, K.

AB
A technique used to record in stereo. Two (identical) microphones are placed next to each other, parallel to each other, and pointing in the same direction. As you're looking at the action, the one on the left is panned hard left on the mixer and the one on the right is panned hard right. There are some problems with this technique, such as reflections off each microphone, leading to comb filtering and also a narrow coverage. Some sound techs try to overcome the coverage problem by spacing out the microphones, although this can lead to 'muddy' sounds due to delays. See COMB FILTERING and XY.

AB POWERING
See PHANTOM POWER.

ABO
Association of British Orchestras.
ABO website

ABOVE
An actor move upstage (e.g. Clive moves above the chair).

ABSORPTION
The ability of a surface to absorp sound. The absorption coefficient of a material is a figure between 0 and 1, representing its degree of absorption.

ABSTRACT
A scenic or other design which is nonrepresentational and suggests the situation rather than simulating it. 

ABTT
The Association of British Theatre Technicians, which was formed in 1961 as a charity, to provide a forum for discussion among theatre technicians, architects and managers of all disciplines, and disseminate information of a technical nature, to all its members.
ABTT Website

AC
Short for ALTERNATING CURRENT. An AC cord or cable is used to connect between a mains power socket and a piece of equipment.
A range of different connectors are used to connect to the equipment. The 3-contact IEC cable is common in Europe, and is sometimes known as a Kettle Lead. A figure 8 cable is used on smaller equipment which is double-insulated and has just two connections. Powercon is used on heavier duty equipment and locks into place to prevent accidental disconnection. 

ACAPELLA
A sung performance which is not accompanied by musicians. (From the Italian A CAPELLA, meaning 'as in the chapel')

ACCENT LIGHTING
Lighting on a particular item or area on stage, to make it stand out or for aesthetic reasons, rather than to light an actor or functional area. Examples include lighting on specific architectural features on the set or in the theatre to make them 'pop' or because they're particularly significant. 

ACETONE
A flammable solvent used in some prop/costume-making processes. Used by make-up artists to remove skin adhesive from the netting of wigs and moustaches by immersing the item in an acetone bath, then removing the softened glue residue with a stiff brush. Also one of the primary components of some nail polish removers.

ACL / A.C.L.
Acronym for AirCraft Landing Light. See AERO.

ACN
Advanced Control Network. A new (2003) ethernet-based control protocol between control desk, dimmers & moving lights. Developed by ESTA and Strand Lighting. DMX nodes are used to communicate with non-ethernet devices.

ACOUSTIC PICK-UP
See PICK UP

ACOUSTICS
The behaviour of sound and its study. The acoustic of a room depends on its size and shape and the amount and position of sound-absorbing and reflecting material. The quality of sound in a given space, measured and analyzed by its clarity, loudness, liveliness, reverberance, echoes, dynamic range, envelopment, spaciousness, warmth and silence or noise control rating.

ACT
1) Subdivision between sections of a play. A short play is a 'One-Act-er', a play with one interval has two Acts etc. Acts are subdivided further into Scenes. 
2) The thing Actors can do which makes them different from Techies (!!).

ACT CHANGE
A change of either scenery, lighting, costume, props or other technical elements between acts of a play or musical. Theatres with little backstage space may have to reconfigure scenery stored offstage during the interval so that the next act runs smoothly.

ACT DROP
Victorian stretched framed and painted canvas. Used as a visual stimulation during scene changes, and to indicate that there was more to come (the end being indicated by the HOUSE TABS). There are believed to be only two operational today - an original one at Gaiety Theatre, Isle Of Man, and a 1996 reproduction at Her Majesty's Theatre, Ballarat, Victoria, Australia.
Term now used to refer to any front cloth or tabs lowered during intervals. Especially pantomime / musicals. 
In ballet, the act drop permitted pre-interval curtain calls to take place. 
Gaiety Theatre
Her Majesty's Theatre

ACTING AREA
That area within the performance space within which the actor may move in full view of the audience. Also known as the playing area
This term is also used to describe the smaller subdivisions of the main stage area which are lit separately by the lighting designer (e.g. 'The stage is split into 6 acting areas, 3 downstage and 3 upstage').
(Also the name of an early Strand down-lighting floodlight - it was called an Acting Area Flood, and was colloquially known as 'Ack Ack' or 'A.A.').

ACTING EDITION
Published copy of a script containing notes for the actor and technicians, often credited to the design team of the premiere production not necessarily the playwright.

ACTION PROP
A hand-held practical prop used by an actor for combat or for a specific purpose.

ACTION VEHICLE
A car / van / bus / other vehicle that takes part in a stunt during a film / TV shoot. See also PICTURE CAR.

ACTIVE
In electronics (particularly audio), an 'active' circuit operates with an external power supply and is usually low power, while a 'passive' circuit operates directly on the signal using the inherent power of the surrounding circuitry. 
This is why an active crossover is usually placed before the amplifiers, with integrated circuits and line level signal processing (100 Ohms impedance or greater), while a passive crossover acts after the amplifiers where the power level is much greater (16 Ohms impedance or less). Amp to speaker level is generally between 2 and 16 Ohms, while preamplifier electronics are generally 100 to 100K Ohms.
Submitted by Bruce Trotter

ACTOR
Person (male or female) whose role is to play a character other than his/her own. Although the term 'actress' is sometimes still used for a female actor, many women prefer to have the same title as the men.


ACTOR AUDIENCE RELATIONSHIP
There are many different theatre shapes and styles, but the most important factor when designing a space for performance is the relationship between the audience and the actors on stage. The audience should be able to clearly see and hear all of the actors on the stage, in order to have a connection or relationship with them.
A space where the audience is close to the stage (or feels close to the stage) is known as an INTIMATE auditorium.
If the space is too big, it's harder for the audience to feel involved in the performance. 

AD LIB
From Latin Ad libitum meaning "at one's pleasure".
The presence of mind by an actor to improvise when;
1) another actor fails to enter on cue
2) the normal progress of the play is disturbed
3) lines are forgotten
4) It may also be a bad habit developed by some actors whereby unnecessary "gags" are introduced into the dialogue.

In the past, any business or words that were not in the scripted act 'as known' would be seen as a breach of contract by some No.1 Managements. 

ADA
Acronym for Americans with Disabilities Act, which became law in 1990. It covers similar ground to the Disability Discrimination Act (DDA) which became law in 1995 in the UK. Both Acts are designed to outlaw any kind of discrimination against people with any form of disability. 
The acronyms ADA and DDA are used also to describe the amendments that are made to procedures, buildings and resources to comply with the Act. 

ADAM
See DIGITAL RECORDING.

ADAPTOR
1) Connector which allows two or more electrical devices to be connected to a single power outlet. The connection is normally parallel, that is, each device is fed the same voltage, but the current is divided between them. Sometimes known as a 'Twofer'. A three-way splitter is known as a 'Threefer'. A Series splitter is also available where a voltage is shared equally between two loads.
2) Also an ADAPTOR can be the same as a JUMPER.
See SERIES SPLITTER, JUMPER and GRELCO.

ADAT
See DIGITAL RECORDING.

ADB
(Manufacturer) Belgian manufacturer of lanterns, control desks and dimming equipment. Named after the initials of it's founder, Adrian de Backer.
ADB website

ADB 62.5
Near-obsolete digital lighting control protocol developed by ADB. Uses a 5 pin XLR connector but is NOT compatible with DMX512

ADDITIVE COLOR MIXING
See COLOR MIXING.

ADDRESS
(LIghting) Each item of equipment controlled by DMX512 has an address, which is the first DMX control channel to which it will respond. A dimmer rack requires 1 DMX channel per dimmer. A moving light requires many DMX channels.
For example, in a situation where you have three 6-way dimmer racks, the first should be addressed to 1, the second to 7 and the third to 13. Moving lights requiring 16 DMX channels each might be addressed to 120, 137, 154 etc.
The address is either set via pushbuttons (up / down) to get to the correct channel, or via a menu screen, or via small rotary selectors where you can set each digit of the address. 

ADJUSTABLE SPANNER
Adjustable Spanner / Wrench (Screwfix)See A.J.

ADN
Advanced Dimmer Network. Networking protocol developed by ADB.
ADB website

ADR
Stands for Automated Dialogue Replacement. Also known as "looping" this is the post-production process on a film / TV shoot where actors re-record their lines after original filming, either because the original production sound was not up to standard or due to external factors (aircraft noise in a period piece) which weren't noticed at the time of filming. 

ADVANCE BAR
(UK) Lighting bar positioned just downstage of the proscenium arch. Also known as ANTE PROSCENIUM (from Latin 'Before' or "In Front').

AEOLIPHONE
Aeliophone (Wind Machine) (Theatrecrafts.com)More commonly known as a wind machine, this is a specialist musical instrument / sound effects generator used to produce the sound of a gusty wind. 
Video

AERIAL
Cable or rod used to send and receive radio signals (connected to transmitter and receiver or tuner).

AERIAL GOBO
A gobo projected from a moving light or profile which is focussed into the air above the stage or audience, in order to add atmosphere and dimensional texture through smoke or haze in the venue. 

AERO
PAR36 lamp, 28V, 250W with 25 hour lamp lifeA type of high intensity Par lamp that derives its name from its use as an aircraft landing lamp. The true Aero is 28V and 250W (type 4596), although there are many variations. The lamp has a very tight beam.

AES/EBU
Audio Engineering Society / European Broadcast Union. Digital audio transfer standard, similar to S/PDIF. Uses 3 pin XLR connectors.
What is AES/EBU

AESTHETIC DISTANCE
Aesthetic distance refers to the gap between an audience member's conscious reality and the fictional reality presented on stage. If the audience member becomes fully engrossed in the illusory narrative world of the drama, the director has achieved a close aesthetic distance. If the director then jars the audience member from the reality of the story, essentially reminding them they are watching a play, the director is said to have "violated the aesthetic distance." 

AETTI
Arts & Entertainment Technical Training Initiative (UK).

AGC
Automatic Gain Control. Circuitry within recording equipment which compensates for differences in volume in the incoming sound signal by adjusting the gain automatically. Helps to reduce wild swings in volume.

AGITPROP
The original sense of agitprop was "agitation and propaganda on behalf of Communism", or "a government agency or department responsible for agitation and propaganda". The main current sense of the word is simply "propaganda, especially socially or politically motivated propaganda appearing in literary works, films, etc."; though the word often refers to political propaganda, it is not restricted to communist doctrine. 
The word agitprop is first found in English sources in the mid 1930s.
From the Random House Word of the Day website.

AIFF
Audio Interchange File Format. Uncompressed Audio file format used on Mac systems. 
Digital Audio File Formats

AISLE
A passage through seating.

ALGINATE
An organic polymer which is a viscous gum found in the cell walls of brown algae. The commercial variety is extracted from seaweed. Supplied as a powder, when mixed with water it becomes a fast-setting mould-making material which is used to make casts of body parts or delicate prop items. The resulting mould is very detailed and strong. Dental alginate is used to make casts of teeth and gums. Take care to store the powder in an air-tight container as it's very absorbant and will 'go off' very rapidly if left open to the air.

ALPHAPACK
Zero 88 Alphapack (Analogue version)(Trade Name) Portable 3 way dimmer pack manufactured by Zero 88 in the UK. Integral faders to control the 3 dimmers. Maximum 6.3A load per dimmer. 
Zero 88 website

ALTERNATE
Alternative name for an Understudy who is hired to understudy a main role but also contracted to play that role in certain performances. See also STANDBY, SWING, UNDERSTUDY.

ALTERNATING CURRENT*
An electric current that reverses direction in a circuit at regular intervals. Abbreviated to AC. UK mains electricity is AC and changes direction 50 times per second (that is, the frequency is 50Hz).
See also DIRECT CURRENT.

AMATEUR
Member of a theatre company which is not professional.

AMBER DRIFT
A phenomenon seen when tungsten halogen lamps are dimmed which results in the light output becoming warmer (lower in COLOR temperature) as it becomes dimmer. LED lights maintain the same COLOR when dimmed, unless they have been designed to emulate the amber drift of tungsten light sources. 

AMBIENT LIGHT
The light in a venue with no stage-lighting sources switched on. Background light.

AMBIENT NOISE
The sound heard in a given room with no sound sources. Each space has a particular sound which aids our identification of the kind of space we're in.

AMDRAM
Short for Amateur Dramatics.

AMP
Abbreviation for ; 
1) AMPERE
2) AMPLIFIER

AMPERE
The standard unit for measurement of electrical current passing through a circuit (usually abbreviated to AMP). Written as 'I' in equations. Cables, fuses and switches are designated by their current carrying capacity. (Following phrase refers to UK standards). Square pin plugs are rated at 13 Amps maximum and Round pin plugs at either 5 Amps or 15 Amps maximum, depending on the size of the pins. If a cable rated at 5 Amps is used with a load of 15 Amps (for example), the cable will overheat and possibly catch fire.

AMPHITHEATRE
Circular or oval open-air theatre with a large raked seating area (often semi-circular) sloping down to the stage. Originates from ancient Rome where vast amphitheatres were built for spectator sports and games.

AMPLIFIER
Sound equipment that amplifies/boosts the low voltage, low current signal from a CD player, mixing desk etc. into a higher current signal suitable for driving speakers.
As a general rule, each speaker in a sound system requires a separate amplifier. Each amplifier unit usually contains two amplifiers (for the two stereo components (left and right) of the sound signal), so with a single amplifier box, you can drive two speakers.
See POWER AMPLIFIER, CROSSOVER.

AMPLITUDE
The strength of a vibrating wave; in sound, the loudness of the sound.

AMX
Powerful programming language with allows you to control a wide range of audio-visual equipment using simple interfaces (push buttons or touch screen). Widely used in complex audio-visual installations.
AMX website


AMX-192
See MULTIPLEXED SIGNAL.

ANACHRONISM
A scenic item, prop or costume which is from a different time period than that being portrayed on stage. Usually, it's a modern item that shouldn't be seen in a period piece. 

ANAGNORISIS
Anagnorisis is a moment in a play or other work when a character makes a critical discovery. 

ANALOGUE SIGNAL
A continuously variable signal that can have any value over a given range. 
1) In lighting: an analogue voltage within the range 0 to 10 Volts can have values of 0, 2, 8.785 or any value between. Most dimmers require an analogue voltage in order to operate (from 0 to -10V or 0 to +10V depending on the manufacturer). Most lighting control desks produce a digital multiplexed output, which is converted by a demux box to an analogue signal for the dimmer. See also Digital dimmer. 
2) Sound: An analogue recording will record the exact waveform of the original sound, simply converting it to an electrical signal at the microphone, and back into air movement at the speaker. See DIGITAL.

ANGEL
One who privately finances a production, usually often with several other backers; their identity is traditionally kept private. May be an individual or a company. 
See also PRODUCER.

ANGSTROM
Unit of measurement of length (e.g. for wavelengths of light). 1 Angstrom is equal to one ten billionth (1 x 10-10) of a metre. The unit is named after the Swedish physicist Anders J. ?ngstr?m. 
See WAVELENGTH.

ANILINE DYE
A type of deep penetrating natural dye originally made from coal tar. Water-based or alcohol-based dyes are available. As the product will stain anything it comes into contact with, protective gloves and eye protection should be used.

ANIMATEUR
(From French) Facilitator of a community, education or group event (social, cultural or artistic). The Animateur may be a group leader, or may have initiated a project. She or he is responsible for running the event.

ANIMATION DISC
See EFFECTS.

ANIMATRONIC
Originally Audio-Animatronic™, this term describes a robotic figure, particularly in a theme park environment or on a movie set, which is able to repeat a limited range of pre-programmed functions, typically in synchronisation with a pre-recorded soundtrack. The term now describes a character controlled either electronically by radio remote control, or by cable/lever controls. 

ANNOUNCER
In seventeenth century theatre and street performances, the Announcer would greet the audience, and give the play some context, either in terms of political or social background, or just to fill in some background detail to help the audience understand. 

ANSI / A.N.S.I.
American National Standards Institute. Three letter ANSI codes are used in the US to identify lamps.
ANSI website

ANTAGONIST
The opposite of the PROTAGONIST in a drama. 

ANTI PROSCENIUM
Originally Ante Proscenium, meaning in front of the proscenium.
See ADVANCE BAR.

ANTI RAKE
The act of modifying furniture or props by shortening the upstage legs etc. so that they can stand level on a raked stage. Known as COUNTER RAKE in the US. See also Raked Stage.

ANTISTROPHE
The second section of an ancient Greek choral ode or of one division of it. 

APOLLO DESIGN TECHNOLOGY
(Manufacturer) US-based manufacturer of gel, gobos, effects and scrollers.
Apollo Design Technology Inc. website

APPLAUSE
Applause (Latin applaudere, to strike upon, clap) is primarily the expression of approval by the act of clapping, or striking the palms of the hands together, in order to create noise. Audiences usually applaud after a performance, such as a musical concert, speech, play or a performance to mark the sign of enjoyment and approval. Audience members clap their hands at random to produce a constant noise; however, it tends to synchronize naturally to a weak degree. As a form of mass nonverbal communication, it is a simple indicator of the average relative opinion of the entire group; the louder and longer the noise, the stronger the sign of approval. (from Wikipedia)

APPLE BOX
Apple Boxes from UdengoA small strong wooden box used as a temporary step or to lift an item (or actor) up to make it visible. Named after the standard-sized fruit packing crate. Used in the motion picture industry.
More about Apple Boxes

APRON
The Apron is a section of the stage floor which projects towards or into the auditorium. In proscenium theatres, it's the part of the stage in front of the house tabs, or in front of the proscenium arch, above the orchestra pit. Also known as Forestage.
If an apron stage extension is added to an existing traditional proscenium arch theatre, this often results in poor sight lines from seats that are higher in the auditorium, leading to audience members having to lean forward in an attempt to see.
German: vorbühne (literally, forestage). 

ARBOR
US equivalent of CRADLE in a counterweight flying system.

ARC LIGHT
See DISCHARGE LAMP.

ARCHITECTURAL LAMP
A type of linear filament lamp with contacts at 90 degrees to the filament which can gives the appearance of a continuous line of light (similar to neon, but dimmable).

ARCLINE
(Trade Name) A COLORed plastic tube containing a number of small strobe units which, when triggered, flash in sequence down the tube. Many tubes can be connected together.

ARENA
Form of stage where the audience are seated on at least two (normally three, or all four) sides of the whole acting area.
See END ON, THRUST, IN THE ROUND.

ARIA
A solo performance in an opera used to highlight the emotional state of the main character(s).

ARMOURY
The Department in a large producing theatre which deals with the maintenance and storage of prop weapons.

ARRANGEMENT
The arrangement of a piece of music defines how it will be performed, and how it will sound. It covers which musical instruments will play each part of the melody and harmonies. The score for a piece of musical theatre may have arrangements for a small (school) band, or a large Broadway orchestra. 

ARRAY
A set of loudspeakers flown in a performance space. See also CLUSTER.

ARRI
(Manufacturer) German/US manufacturer of film lighting and cameras (Arriflex). Founded in 1917. Previously, Arri made a range of lighting desks (including Imagine, Impulse, Mirage, Microlux) which were early versions of desks now produced by ETC. ETC took over the lighting control side of Arri in 1995.
ARRI website

ART-NET
Ethernet-based lighting control protocol, developed by Artistic Licence. ArtNet can carry up to 256 DMX512 universes on the ethernet saving on cable runs. With the development of wireless networking the possibilities are endless.
Art Net website

ARTIC
Short for Articulated Lorry. Lorries of 40 feet length (or more) are used to transport sets, costume, props and sound & lighting equipment from venue to venue. A number of companies specialise in moving theatrical and musical tours around the country / world.

ARTISAN
(Trade Name) Moving light control console made by Vari*Lite.
Vari*Lite Website

ASCAP 
The American Society of Composers, Authors and Publishers is a not-for-profit performance rights organisation that protects its members' musical copyrights by monitoring public performances of their music, whether via a broadcast or live performance, and compensating them accordingly.
ASCAP website

ASIDE
Lines spoken by an actor to the audience and not supposed to be overheard by other characters on-stage.

ASM
Assistant Stage Manager.

ASPECT RATIO
A ratio which defines the relationship between the height and width of a movie frame.
The Academy ratio is 1:1.375 (i.e. if the height of the image is 1 unit, the width will be 1.375 units).
Silent movies were shot in 1:1.33.
Cinemascope is 1:2.35.
A traditional TV picture is known as 4:3 (width:height, which can be expressed as 1.33:1). A widescreen TV is 16:9. (or 1.77:1)

ASSISTANT DIRECTOR
Assistant to the Director - works on specific tasks, sequences etc. to lighten the workload of the Director.

ASSISTANT STAGE MANAGER
Usually shortened to ASM, the assistant stage manager is the most junior member of the Stage Management team, and is often in charge of sourcing and running Properties during the run of a show. She or he is also a member of the stage 'crew'. See also STAGE MANAGER and DSM.

Association of Sound Designers
UK & international organisation representing the interests of sound designers and technicians. 
Association of Sound Designers website

ATAEA / A.T.A.E.A.
Australian Theatrical and Amusement Employees Association. Union for Australian theatre technicians, now part of MEAA. See BECTU and IATSE for the UK and US equivalents.

ATMOSPHERE
The normal background sound at any location.

ATTENUATE
To reduce the intensity of a sound signal. This is what the 'PAD' switch does on a sound desk.

ATTRIBUTES
The controllable parameters of a COLOR-changing or moving light are known as the ATTRIBUTES.
All moving lights will have pan & tilt, with many having COLOR wheels, gobo selection, gobo rotation etc. as additional attributes. LEDs can operate in a number of modes, based on the number of COLOR sources they have, as well as whether certain parts of the beam can be separately controlled. 

AUD
Abbreviation for Audience, used frequently in Iconic Productions. See AUDIENCE, SELECTED AUDIENCE MEMBER.

AUD-M
Abbreviation for Audience member.

AUDIENCE
Person(s) attending a performance. The audience sit in the auditorium or arena with a view of the stage. 

AUDITION
Process where the director or casting director of a production asks actors / actresses / performers to show him/her what they can do. Sometimes very nerve-wracking, but auditions can be a fairly painless process if handled properly. Performers are often asked to memorise a monologue from a play they like to perform for the director. Books full of suggested monologues are available. You may be asked to do a 'Cold Reading' which tests your own response to a piece of text you've not prepared. Some audition processes have pages of text available outside the audition room for actors to familarise themselves with before the audition. 

AUDITORIUM
The part of the theatre accommodating the audience during the performance. Sometimes known as the "house". From the Latin Audio - "I hear".

AUGMENTED REALITY
Augmented reality (AR) is a live, direct or indirect, view of a physical, real-world environment whose elements are augmented by computer-generated sensory input such as sound, video, graphics or GPS data. It is related to a more general concept called mediated reality, in which a view of reality is modified (possibly even diminished rather than augmented) by a computer. As a result, the technology functions by enhancing one’s current perception of reality.

AUTOCAD
Industry-standard CAD program for architects and designers. WYSIWYG contains a cut-down version of Autocad, along with visualisation tools.

AUTOMATED FIXTURE
See MOVING LIGHT.

AUTOMATIC STOP
Many reel-to-reel tape players for theatrical use have a facility that stops the tape mechanism when a piece of clear leader passes a detector adjacent to the erase head. This can be used to cue the tape up ready to start the next effect.

AUTOMATION
1) Facility available on larger sound mixing desks allowing channel muting or even fader moves to be taken under the control of a computer to ensure accurate and repeatable mixing. 
2) Describes the method used instead of stage crew for moving bits of set around shows with a big budget. See MOUSE, SPADE.

AUXILIARY INPUT or RETURN
A route back into the sound desk for a line level signal sent to a piece of outboard equipment (usually effects processor / EQ unit etc.) via an auxiliary send.

AUXILIARY OUTPUT or SEND
An additional line level output from a sound desk which can be used for foldback or monitoring without tying up the main outputs. Each input channel will have a path to the Aux buss. Also used for feeding a signal to an effects processor. See Auxiliary Return.

AV
Short for Audio-Visual, referring to projected or screened video or textual material. 

AVAB
Swedish lighting equipment manufacturer. 
Also, AVAB can refer to a digital lighting control protocol developed by the company. It's slower than DMX512 but still in use. It often uses a 5 pin XLR connector, but is NOT compatible with DMX512.
AVAB website

AVANT-GARDE
French term used in English as a noun or adjective to refer to people or works that are experimental or innovative (literally, 'ahead of the guard'). As experimental techniques have been adopted by mainstream theatre, the boundaries which define the avant-garde are constantly shifting. 
Wikipedia entry

AVISTA / A VISTA
A change of setting / scenery unhidden from the audience. This technique is increasingly popular due to modern advances in scenic automation, where entire set changes can be accomplished in seconds.

AVOLITES
(Manufacturer) UK-based manufacturer of lighting control consoles (Azure, Pearl, Sapphire, Diamond) and dimmers.
Avolites website

AWG
American Wire Gauge. US system for measuring the thickness of wire. The lower the number, the thicker the wire.

AWG
Australian Writers' Guild.
AWG website

AXIS
(plural AXES). An individually controllable moving element controlled by a scenic automation or powered flying system. For example, a system controlling three flying pieces will have three axes of automation. 


B-TYPE
See JACK.

BACK PROJECTION
See PROJECTION.

BACK WALL
The rear wall of the stage (part of the building which cannot be moved!). Sometimes a blank brick wall (often painted black) is a good backing to a show, where theatrical masking is not part of the design aesthetic. Such 'bare walls' productions may also have completely exposed lighting rigs, and no traditional masking, even exposing the exit doors from the stage.
For technical reasons, some shows have a constructed back wall which looks like it's the back wall of the theatre, but actually isn't (e.g. Billy Elliot). 

BACK-UP
A section of a lighting control board (sometimes a separate unit) which provides an alternative method of control should the main board fail.

BACKCLOTH
See CLOTH.

BACKDROP
See CLOTH.

BACKFLAP
Hinge frequently used in Scenic Construction.

BACKING
1) Scenic piece which goes behind an opening in the set (window etc.) to hide the technical areas beyond. Also known as a Backing Flat
2) The money invested in a commercial production (by a Backer).

BACKING VOCALS (B.V.s)
Additional vocals for a musical which are performed offstage, often in a specially constructed booth (or an adapted room just offstage). The BV Booth has a video feed from the musical director so the singers can keep time. 

BACKLIGHT
Light coming from upstage, behind scenery or actors, to sculpt and separate them from the background.
See also TOPLIGHT. 

BACKLINE
Backline refers to the equipment which stands at the rear of a live band when they are performing. Guitar amps, bass amps etc. are standard backline equipment. Basically, everything a live band needs apart from the instruments the band hold (e.g. guitars), the PA (and front of house desks etc.) and the band themselves is backline.

BACKSTAGE
The part of the stage and theatre which is out of the sight of the audience. The service areas of the theatre, behind, beside or underneath the stage. Also refers to the personnel who work in the technical departments that work to create the performance, alongside the actors and musicians. 

BAFFLE
1) A sheet of material used to prevent a spill of light in a lantern or in part of a set. 
2) A panel in a loudspeaker cabinet designed to reduce back interference noise by isolating the front and rear of the loudspeaker diaphragm. 
3) A panel in an auditorium positioned so as to reduce sound reflections and improve the acoustics of the space. 
4) What most of this jargon will do to any non-technical theatrical type.

BAGGAGE MASTER
Redundant term, in use theatrically between approximately 1884 and 1960 in the UK, it originated on the railway system. The Baggage Master is part of a touring theatre company, and is responsible for all personal and company luggage, and has to check all luggage (including props, costumes, scenery etc.) is packed and ready when the show leaves for a new venue. 

BAKELITE
(Trade Name) Early type of thermosetting plastic often used for electrical plugs and sockets. Has a distinctive fishy (ammonia) smell when burning.

BALANCE CALL
Session with opera performers in a new venue (or on a new set) to check the balance of voices and orchestra is correct, and that the performers can hear the orchestra enough. Foldback can be used to increase the volume of certain key instruments (e.g. piano / keyboard) on stage for the performers.

BALANCED LINE
A method of carrying sound or data signals which reduces interference by using a third conductor, the shield. In the balanced line the shield, which is grounded, is in addition to the two signal- (or data-) carrying conductors. Balanced lines are less prone than unbalanced to interference. In balanced lines, one of the signal wires carries the audio signal, while the other carries an out-of-phase (inverted) copy. When the signal reaches the destination, the inverted copy is flipped and added to the original. Any noise added by interference is also inverted. When combined with the non-inverted noise, the two noise signals cancel each other out. See UNBALANCED LINE.

BALCONY
(US) American term for the Circle - upper level in the auditorium.

BALCONY RAIL
See CIRCLE FRONTS.

BALLAST
A unit used in conjunction with discharge lamps containing capacitors, inductors and other start-up circuitry. The inductor is initially used to develop a high potential (voltage) to strike the discharge and is then used to limit the current flow while the lamp is lit.

BALLYHOO
(US) Swinging a followspot beam around in a figure of eight pattern. A more random effect is sometimes known as an RKO (after the searchlights used in the RKO Pictures movie logo.

BALUN
VGA to Cat 5 Balun (PC side) - MuxLab 500040A device which changes an audio or video signal from unbalanced wiring to balanced (or vice versa). The name is derived from BALanced / UNbalanced.
The term is commonly seen now for devices that adapt an analogue audio or video signal so that it can travel long distances over standard wiring (such as CAT5). 

BANDWAGON
A wheeled platform on stage.
Originally, a large wagon that carried the circus band in a circus procession. The term was first popularised by P.T. Barnum. Parade viewers paid a lot of attention to the band wagon, so politicians started to use a band wagon on the campaign trail. The phrase 'to jump on the bandwagon' came to mean anyone who takes advantage of a popular trend to further their own agenda.

BANDWIDTH*
The range of a piece of sound equipment. If an equalizer has cutoff frequencies of 200 and 2000 Hz, then the bandwidth is the difference between them, in this case 1800 Hz.

BANJO
(US) Horizontal rail along which a curtain runs (also known as a BANJO TRACK).

BANTAM
See JACK.

BAPAM
British Association for Performing Arts Medicine. Specialist health and safety support for performers and technicians.
British Association for Performing Arts Medicine website

BAR
The horizontal metal (steel or alloy) tube (usually 48mm in external diameter, but can be up to 60mm) hung from flying lines (or forming part of a grid) from which lighting equipment and scenery etc. may be suspended. Also known as a BARREL. When vertical, known as a BOOM. Sometimes known as a PIPE in the US, although many curse that usage, and demand the use of Batten ; 'A pipe is what you smoke; a batten is what you hang your instruments from.'.
Language, especially in theatre, is rarely universal! In German, ZUGSTANGE. 

BAR BELLS
Bar Bells are rung in public areas of the theatre to warn the audience that the performance is about to start/continue. Usually operated from the prompt corner and sometimes followed by Front of House Calls. The bells are also used as a warning to FOH and bar staff that the interval is about to commence or that the show is about to end.
The bells may be rung by the DSM, or by the duty stage manager. 

BARE ENDS
Term to describe an electrical cable which has no connector at one end (for example, a SPEAKON to BARE ENDS cable is used to connect the terminals of a speaker cabinet to a speakon socket, and a 63A socket to bare ends might be used to wire in a temporary supply from a power distribution board before connecting equipment. Any installation work of this sort should only be carried out by a qualified electrician, and should never be done 'live'.

BARNDOORS or BARN DOORS
Barndoors on Strand Harmony FresnelA rotatable attachment consisting of two or four metal flaps (hinged) which is fixed to the front of a Fresnel or PC type lantern to cut off the beam in a particular direction(s).
Profile lanterns use SHUTTERS to achieve a greater degree of control and accuracy.
Barndoors are also available for parcans and birdies. BLACKWRAP can be used to reduce additional light spill where barndoors aren't doing the job.

BARREL
See BAR.

BASE COAT
An initial coat of paint to provide a solid COLOR, or to prime the surface and to prepare it for a more detailed paint job. The base coat may be a cheaper type of paint, to prepare the surface for a thinner coat of COLOR. 

BASE PLATE
A metal plate which prevents damage to floors when using scaffolding or trussing.

BASKET
The generic rigger's term for using a basket hitch with an extra shackle to ease or speed fitting or removing slings at height or in awkward situations.
Submitted by Chris Higgs

BASKET HITCH
A method of slinging that employs a sling wrapped around an object and both ends or eyes being connected by a component at the support point, hook, etc.. 
To lift a load as if in a basket.
Submitted by Chris Higgs

BASKET SHACKLE
Rigging term: In a BASKET assembly the basket shackle is the bow shackle connecting basket hitch sling to the rest of the lifting system (motor, down leg, etc..) Sometimes called the base shackle (US).
Submitted by Chris Higgs

BASS
Lower end of the musical scale. In acoustics, the range (below about 200Hz) in which there are difficulties, principally in the reproduction of sound, due to the large wavelengths involved.

BASS BIN
Slang for a speaker cabinet containing a Woofer designed for Bass sound reproduction (see also Subwoofer).

BASSC
Short for British Academy of Stage and Screen Combat.
(From their website:  The British Academy of Stage & Screen Combat was founded in 1993 with the aim of improving the standards of safety, quality and training of stage combat and promoting a unified code of practice for the training, teaching and assessing of stage combat within the United Kingdom.)

BASTARD PROMPT CORNER
Used when the Prompt Corner is Stage Right instead of the usual Stage Left. This may be for architectural reasons in a theatre with no wing space Stage Left, or may be because of the layout of set pieces which obscure a view from Stage Left, or because the band is on Stage Left and the Deputy Stage Manager can't hear her/himself cueing!

BASTARD SIDE (B.S.)
Terminology used to describe Stage Right when there is a Bastard Prompt. Stage Left is then known as Opposite Bastard (O.B.)

BATTENS
1) Timber at the top and bottom of a cloth. A Sandwich batten is used to carry a hanging cloth. It comprises two flat pieces of timber screwed together with the edge of the cloth between them.
2) Timber used for joining flats together for flying.
3) Compartmentalised floodlights set up to allow COLOR mixing. See also GROUNDROW. Low voltage battens are commonly used as light curtains & for COLOR washes. Known in the US as a STRIPLIGHT or BORDER LIGHT.
4) US term interchangable with PIPE for a flying bar.

BAUD
(Bits per second) Measurement of the speed of electronic communications protocols. DMX512 operates at 250,000 baud (i.e. 250,000 electronic signal changes per second).

BAUPROBE
(German) A rehearsal on the stage where a show is to be performed, with a basic set laid out, so the director and designer can work on any staging issues to do with the size of the scenery, before it is built.

BC HOLDER
Type of UK domestic lampholder that has largely been replaced by the ES (Edison Screw) and the GES (Goliath Edison Screw) for general lighting applications in the theatre. Stage lighting equipment uses prefocus lamp bases. (Most types of Festoon still use BC holders.)

BEAM ANGLE
The angle of the cone of light produced by a lantern. Defined as the angle within which the lowest intensity in a beam of light from a lantern is not less than one-tenth of the maximum.

BEAMLIGHT
Strand Lighting BeamliteLensless lantern which uses a parabolic reflector and a low voltage high intensity lamp to produce an intense near-parallel beam. Also known as a Beam Projector.
A PARCAN is a special type of beamlight.
Beamlite in the Backstage Heritage Collection

BEAT
1) In acoustics, a periodic variation in amplitude which results from the addition of two sound waves with nearly the same frequency. Also affects radio reception.
2) A deliberate pause for dramatic / comic effect.
3) A measure of time when cueing (e.g. "The LX cue needs to go four beats after the door is closed" or "Leave it a beat after the blackout, then play the sound cue").
4) A unit of action, as suggested by Stanislavski to help actors determine the through-line of a role.

BEBEE
(US) An American lever hoist, the name of which is often used generically for any lever chain hoist.
Submitted by Chris Higgs

BECTU
Broadcasting, Entertainment, Cinematograph and Theatre Union. The UK entertainment technicians union. (US equivalent is IATSE)
BECTU website

BEGINNERS
A call given by Stage Management to bring those actors who appear in the first part of a play to the stage. e.g. "Act One Beginners to the stage, please". The actors/actresses are then called by name.
A similar call is given after the interval (e.g. "Act Two Beginners to the stage please").
The call is usually given 5 minutes before the advertised performance start time, but this may vary depending on how long the actors take to get into position.
See also HALF, QUARTER.
See Calls and Cans

BELAY
Marine rigging term for making off a line. Often encountered in climbing and mountaineering meaning the actions of rope management in arresting falls. 
The belay is the attachment point to a rockface or structure. The belayer is the person tending the rope and belaying equipment (see DYNAMIC BRAKING) and 'to belay' means to perform the action of belaying. Originally with just gloved hands, now via sophisticated friction devices.
Submitted by Chris Higgs

BELL BOARD
A live sound effects board on which are mounted a number of different types of doorbells / phone bells etc. Usually operated by stage management. The switch or bell push to operate the doorbell (or even the whole bell board) can easily be mounted on the set if the director wants the actors to operate it themselves. 

BELOW
An actor move downstage of an object (or other actor) (e.g. "Clive crosses below the chair and exits downstage left").

BELT VOICE
Singing term - refers to a voice which has not been classically trained, but can 'belt out' songs. See also LEGIT VOICE. (For example Cosette in Les Miserables needs to have both a Legit Voice and a Belt Voice)

BELTPACK
Part of the communication ('cans') system in a theatre, the Beltpack contains the controls and circuitry to drive the HEADSET worn by crew members. Each beltpack connects into the headset ring and back to a PSU (Power Supply Unit) which is powered from the mains.
See also CANS.

BENEDETTO CANTINELLA
Actor in Rome and Florence in the mid 16th Century who played Pantalone in the Commedia dell'Arte. 

BEST EIGHT BARS / BEST SIXTEEN BARS
(US)  A section of a musical number, which shows off a performers' singing voice well, and is the excerpt used in auditions. The bar count is a rough guide rather than a stipulation.
A 16 bar cut is expected to be around 30-45 seconds, and a maximum of 1 minute. 

BETA SP
Professional video tape format developed by Sony (short for Betacam SP). Beta SP is broadcast-quality and is a relative of Sony's failed Betamax domestic standard.

BETACAM
A range of half-inch professional videocassette products developed by Sony in 1982. Consists of Analogue and Digital formats. 
Wikipedia entry

BETAMAX
(Trade Name) Consumer-level analog videocassette magnetic tape recording format developed by Sony, released on May 10, 1975
Wikipedia entry

BETAPACK
Zero 88 Betapack 3(Trade Name) Portable 6 way dimmer pack manufactured in the UK by Zero88.
Zero 88 website

BI-AMPLIFICATION
A way of optimising the efficiency of a speaker system by separately amplifying the High Frequency (HF) and Low Frequency (LF) portions of the sound signal (after the crossover) and sending them down two pairs of cables to the speaker. Multipin Speakon connectors have been developed to do this.

BIBLE
Usually refers to the PROMPT BOOK - this document contains the full script of the show and all cues, and is used by the DSM to call the show. 

BIFOCAL SPOT
Profile lantern with two sets of shutters, one of which produces a hard edge, and one a soft edge. Not necessary in zoom profiles, because this requirement is fulfilled by two lenses.
The first theatre lantern with this functionality was the Patt.264. The T-Spot range also had bifocal shuttering. 
Patt.264 in the Backstage Heritage Collection
T Spot (1976)

BILLY BLOCK
A pulley on a short length of rope used to divert the pull of a working rope, or to suspend a single item in storage.

BINARY*
BIT = Binary Digit. More information coming soon.

BINAURAL
Sound reproduction using two microphones usually in a 'dummy head' (to emulate the shape and the response of the human hearing system) feeding a pair of headphones, so that the listener hears the sound he or she would have heard at the recording location.

BIOBOX
(Aus) Australian term for the lighting / projection control booth at the rear of the auditorium. Shortened version of BIOGRAPH BOX, after it's original function as a cinema projection box. Sometimes also known as the DOME if followspots are controlled from the same position.

BIPLANE
(Lighting) Describes a fllament inside a lamp which has two sections, a front and a back filament, which enables more light to be produced from a smaller point than with a monoplane filament. 

BIRDIE
MR16 BirdieA compact low voltage display luminaire containing a Par 16 or MR16 lamp. So called because it is similar to, but much smaller than, the Parcan, and is hence "one under Par". (In golf terminology, a birdie is a score one below the par for that particular hole).
Low voltage birdies require a 12 Volt external transformer. Mains voltage birdies are also available.
Due to its compactness, the birdie is ideal for concealing in pieces of set or as downstage uplights. The beam angle can be narrow - a range of different lamps are available with differing beam widths.
See also MR16.
Types of Lantern

BISCUIT POTTERY / BISQUE POTTERY
Eathernware product that has been fired once but not yet glazed. It can easily be painted / decorated and can be used for plate / cup smashing scenes on stage as it breaks more easily / gently than a fully glazed product. However, breakaway cups or plates made from wax are the only really safe solution, as even biscuitware can have sharp edges.
For a long-running show, or for a more controllable effect, consider using a glazed plate / cup and pre-smashing it, then using filler or glue to 'fix' it so it holds together. It will break far more easily, so minimum effort will be required.
Any breakaway or pre-smashed item will need a sound effect 'smash' to make it fully believable.
Ensure that use of any ceramics / crockery on stage is fully risk-assessed. 

BIT PART
A small role in a play, television production or film. 

BLACK ART
Technique to bring objects to life against a black background, using black-clad performers.
Precise lighting of the object (puppets etc) only, with no light on the performers, ensures the illusion is flawless.
See also Ultraviolet. 

BLACK BOX
A kind of flexible small studio theatre where the audience and actors are in the same room, surrounded by black tabs (curtains). Doesn't necessarily describe the audience layout, which can be easily reconfigured.The stage can be defined by a change of flooring (e.g. black dance floor), or a raised platform. If actors leave the stage, they do so through gaps in the curtains. 
A black box type of venue is easy to set up in non-theatre spaces, and can be found occupying hundreds of spaces around cities such as Edinburgh during their Fringe Festivals. 

BLACK COMEDY
A comedy play with a distinctly disturbing quality. It may have a macabre theme, or relate to the more unpleasant side of life. Also a play by Peter Shaffer with unusual lighting requirements.

BLACK HOLE
An accidentally unlit portion of the stage.

BLACK LIGHT
See ULTRA-VIOLET.

BLACK TACK
Self-adhesive high strength putty (similar to Blu-Tack, but stronger and black). Used for temporary fixes (e.g. of camera equipment like a Go Pro). Must by kneaded in the fingers before use.
See also BLACKWRAP. 

BLACKOUT 
1) Complete absence of stage lighting. Blue working lights backstage should remain on and are not usually under the control of the board, except during a Dead Blackout (DBO), when there is no onstage light. Exit signs and other emergency lighting must remain on at all times.
2) The act of turning off (or fading out) stage lighting (e.g. "This is where we go to blackout")

BLACKS
1) Black clothing worn by stage management during productions.
2) Any black drapes or tabs, permanently or temporarily rigged. Used for masking offstage and technical areas.
3) Any blacks used to cover tables or road/transport storage boxes.
Running Blacks are full stage width black tabs with a split half way, which are usually fitted to a tab track so that they can be opened and closed horizontally AND flown in and out. The tab track control can either be operated from stage level or from a fly floor (when they're flown out).
Hard Blacks are black-covered scenic flats used as masking. 
A Full Stage Black is a black cloth which can be flown in and is the full width of the stage. This is used to go upstage of a gauze to make transformation scenes work effectively, or can be used as a neutral backing for carefully lit scenes downstage.
Blacks flown vertically at the edge of the stage are known as LEGS.
Blacks across the top of the stage are BORDERS.

BLACKWRAP
Blackwrap Roll from GAM (24 inch x 25 feet roll)(Trade Name) Thin black aluminium product which is used to temporarily mask light coming out of a luminaire's body, or to control spill. A self-adhesive tape version is also available.

BLEECON
Trade name for a type of low voltage 8 pin connector which is similar to the audio DIN plug. Used most often for carrying signals from analogue lighting control desks to dimmers or to demux boxes. Originally manufactured by Belling and Lee, hence BLEEcon (for connector).

BLEED
1) Dimmers which are incorrectly trimmed are said to bleed. That is, the dimmer still gives a small output, causing the lantern to glow, when the control signal is at a minimum.
2) A contrasting COLOR paint still showing through a newly-applied top coat is said to be bleeding.

BLEED THROUGH
Transformation from a scene downstage of a gauze to another scene upstage, by slowly crossfading lighting from downstage to upstage. If a gauze is lit steeply, or from the sides, it will appear solid. If this light is turned off and light added to the set upstage of it, it will disappear.

BLIND PLOTTING
The facility on some lighting control desks for the operator to make changes to the plot, without affecting the state on stage.

BLINDERS
1) Lamps arranged around the stage directed into the auditorium, originally to prevent spectators seeing the stage during scene changes when the house tabs were not lowered. Now used for effect in rock concerts etc.
2) A strip of dense black material fastened behind a crack between two flats or scenic pieces to prevent light leak. Cloth hung behind a gauze to prevent transparency before the effect is required.

BLOCK
1) Frame in which one or more pulley wheels (sheaves) are mounted.
2) Wooden cuboid box that can be used to sit or stand on in a rehearsal or drama classroom situation. Also known as a Drama Cube or a Rehearsal Cube.

BLOCK PULLEY
TO BE DEFINED.

BLOCKING
The process of arranging moves to be made by the actors during the play, recorded by stage management in the prompt script. Positions at the start of scenes are noted, as are all movements around the stage (using terms such as 'Gardener X DSL' meaning the Gardener crosses to downstage left.) It must be described in minute detail, but simple enough to enable anyone to read and understand it. As well as being used to 'run the show' the prompt book is also used for the rehearsal of the understudies. 
Stages which are not end-on must often use alternative notation, sometimes based on the clock face or the points of a compass.
Blocking Notation

BLONDE
2000W open-faced flood lamp used in film / TV lighting. So-called because of it's yellow/gold paint finish. See also REDHEAD.

BLUE-OUT
(Lighting) A fade to blue backlight only. Better than a full blackout, especially if the scene change is well choreographed. 

BLUES
Blue lights used backstage in a performance situation. See also working lights.

BNC
BNC Connectors on black coaxial cable (from Sweetwater.com)Coaxial connector used for carrying a composite video signal or radio frequency signal. BNC stands for Bayonet Neill Concelman - after original inventors Carl Concelman and Paul Neill who developed the connector in the late 1940s. BNC is also thought to stand for 'Bayonet Nut Connector'.

BO'SUN'S CHAIR
A small seat or cradle rigged on a rope over a pulley whereby a technician may be hoisted to work at an otherwise inaccessible position.

BOARD
The main control for the stage lighting. Originally known as the switchboard or dimmerboard, it is now usually remote from the dimmers. The lighting operator for a show is said to be "on the board", and is sometimes known as the "board op". In the US, the board operator is said to be "running the lights".
Known in the US as the Light Board. Also known as the Lighting Desk, LX desk, control desk, lighting console.

BOARDS
Slang term for the stage floor. (e.g. "How long have you been treading the boards?").

BODICE
The upper part of a womans dress, close-fitting and covering the chest and back above the waist. 

BOMB TANK
Metal bin or box covered with fine mesh in which Theatrical Maroons can be safely detonated.
See also PYROTECHNICS.

BOOK
1) See PROMPT BOOK.
2) The script of the show. (e.g. Actors need to be off book in 2 weeks)
3) The action of opening or closing a BOOK FLAT.
4) The non-sung text of a musical is known as the Book. The sung text is called the Libretto.

BOOK FLAT
Two flats hinged together on the vertical edge, to be free standing, and normally used as a backing for a doorway or window. They should always be 'run' with the hinged edge leading, to prevent them opening up. Book flats are free-standing when angled open, allowing quick setting and compact storage. Booking describes the action of opening or closing a book flat.

BOOM
1) Vertical scaffolding pole (usually 48mm diameter) on which horizontal boom arms can be mounted, carrying lanterns. Often used behind wings for side-lighting etc. Booms have a base plate (known as a TANK TRAP) or boom stand at the bottom and are tied off to the grid or fly floor at the top (not always necessary for short booms). Booms can also be fixed to the rear of the proscenium arch (Pros. Boom) or hanging from the ends of lighting bars. Sometimes known in the US as a LIGHT TREE. A light tree mounted upstage of a Tormentor is known as a Torm Tree.
2) An arm mounted on a microphone stand.

BOOM ARM
See BOOM.

BOOM BASE
Tank Trap / Boom Base made by Doughty EngineeringA wooden board with vertical scaffold tube adaptor used as a base for lighting booms. Although the base provides a degree of support (especially with added brace weights) booms often require additional support from above.
See also Tank Trap, which is a purpose-made all-metal boom base. 

BOOMERANG
1) See COLOR CHANGER.
2) Old name for a BOOM (vertical lighting position).

BOOTH
(US) Control Room.

BORDER
A narrow horizontal masking piece (flattage or cloth), normally of neutral COLOR (black) to mask the lighting rig and flown scenery from the audience, and to provide an upper limit to the scene. Often used in conjunction with LEGS.
Spanish: Bambalina

BOSS PLATE
Metal plate fixed to the stage floor into which a bolt can be screwed for fixing scenery.

BOTTLESCREW
(Also Bottle Strainer, Barrel Strainer) Threaded device which is used to tension a wire, or to provide an adjustable link in a cable, to fine-tune the height of flown scenery. (Known in the USA as a Turnbuckle)

BOUNCE
1) Diffuse light that has been reflected from the stage, walls, cyclorama etc.
2) 'Bounce' is sometimes used for a flat (non-curved) cyclorama. Strictly, a bounce is a white or light blue cloth onto which light is bounced to backlight another cloth. A bounce doesn't need to be seamless, whereas a cyclorama should be.
3) Describes the fast in/out movement of 'bouncing' flown house tabs, traditionally used during curtain calls. This can also apply to the fast blackout/lights up cues that happen at curtain calls. When taking curtain calls, the Stage Manager would instruct the head flyman 'On the Bounce Please' for all calls prior to the final call, which was always 'Hand over Hand', i.e. slowly.
4) This facility was available on many multitrack tape machines. Describes the mixing down of multiple sounds from different tracks onto one track, hence freeing up the other tracks to be re-used. It allowed many sounds to be recorded onto one tape. The term now refers to the digital equivalent - taking multiple audio tracks and mixing them together at their set levels onto a single (pair of) tracks. 

BOUNDARY MICROPHONE
A microphone mounted on a flat plate which acts as a reflective surface directing sound into the mic capsule. Used for general pick-up over a large area. A PZM (Pressure Zone Microphone) is an omnidirectional boundary mic for picking up sound from all around. A PCC (Phase Coherent Cardoid) picks up only from in front of the microphone.
See also THREE TO ONE RULE and COMB FILTERING.

BOWENS
Short for Bowens Flash Unit. Instrument which produces a bright white flash when triggered. Used by professional photographers. Unlike a STROBE, the Bowens unit needs to charge up between flashes (around 10 seconds) so is unsuitable for the same applications, but is ideally suited for recreating bright lightning flashes on stage.

BOWLINE
Most riggers' knot of choice. Secure and easy to undo after heavy loading.
Submitted by Chris Higgs. Video

BOX
1) Lighting Box - see CONTROL ROOM.
2) Enclosed seating area at the side of the auditorium in a traditional proscenium arch theatre. In the UK, some London theatres have a ROYAL BOX, which is usually equipped with an additional private reception room and is available for members of the Royal family (or other VIPs) to use. 

BOX BOOM
US term for a front of house vertical lighting position (predominantly sidelight as the booms are rigged from the boxes nearest the proscenium arch).

BOX OFFICE
(UK) Part of the theatre front of house area where audience members can buy tickets. Most Box Offices are now computerised, and offer phone reservations. Some offer online (internet) bookings also. 
Also known as the Ticket Booth (USA). 
See also WILL CALL.

BOX OFFICE MANAGER
Member of the theatre staff responsible for the operation of the Box Office, including customer service standards, ticket sales in person, by phone or online, and the correct recording of ticket sales, repayments to theatre companies etc.

BOX SET
Naturalistic setting of a complete room built from flats with only the side nearest the audience (the fourth wall) missing.
A single static box set that represents more than one room is called a COMPOSITE SET (for example if the living room and the kitchen are both on stage permanently). 

BOX TRUSS
See TRUSS.

BRACE
1) Angled strengthening timber within a flat.
2) (UK) Support for scenery (flattage) on stage
  2a.) Extendible, hooking into a screw eye on the flat and being weighted to the floor (commonly known as a 'Stage Brace')
  2b). French Brace, right-angled non adjustable triangular frame, made from timber, and attached to the flat with pin hinges. Known in the USA as a Jack.  Often swung flush to the flat for storage or flying.
See also Jack (US for Brace).

BRACE WEIGHT
Slotted cast iron weight placed on foot of extendible or French brace to prevent movement. Often referred to as a 'Stage Weight'

BRAIL
A horizontal rope, wire or chain attached at either end of a piece of scenery or lighting bar pulling it upstage or downstage of its naturally hanging position to allow another flying item to pass, or to improve its position. See also BREAST LINE.

In a hemp house, to 'Brail' a static piece a single dead line was put round the 'short' and 'long' line to move the piece to a new position. A running brail was a breast which allowed the flown piece still to fly in or out, in its new position.

BREAK A LEG
A superstitious and widely accepted alternative to 'Good Luck' (which is considered bad luck). More available at the link below. 
More on Break A Leg

BREAKAWAY
Prop or item of furniture designed to break/shatter with impact. Breakaway furniture and some props are usually capable of restoration to be 'broken' again.

BREAKING DOWN
Treatment given to freshly painted or newly made props, scenery or costume, to make it look either aged, lived-in, or less "new". Ofter involves spattering with paint to add interest and texture to areas lacking it.

BREAKOUT
A connection at the end of a multicore cable which allows the connection of many items to it. (e.g. there is a breakout box at the end of a sound multicore cable which allows you to plug microphone cables into it).

BREAKUP
A commonly used abstract GOBO which gives a textured effect to the light, without throwing a specific pattern onto the stage. Used to add interest to light beams. A leafy breakup is used for outdoor scenes / forests / spooky wood etc. to break up the light on the actors faces.

BREAST LINE
A form of brail running horizontally across the width of the stage, passed across the fly bars' suspension lines and attached at the fly floors to brail the scenery up or down stage, to create a larger space between adjacent pieces.

BRECHT / BRECHTIAN*
TO BE DEFINED

BRIDGE
1) A walkway, giving access to technical and service areas above the stage or auditorium, or linking fly-floors.
See also CATWALK.
2) A lighting position above the auditorium, commonly with a catwalk above it to access lighting equipment and electrical systems is known in Dutch as a Zaalbrug.
3) A section within a song which provides a break from the previous verse / chorus, to prepare for the final chorus or climax, and can also provide a contrast with the previous lyrical tone or style. 

BRIDGE LIFT
An elevator which raises and lowers sections of the stage floor, usually by electrical or hydraulic means.

BRIDGING
Technique for getting more power out of a stereo amplifier by feeding it a mono input signal and then connecting the outputs together. The amplifier is said to be 'BRIDGED'. Check the owner's manual of the amplifier before trying this. Some amplifiers have a switch which does the bridging internally.

BRIDLE
1) A vee-shaped arrangement of lifting equipment or rigging materials that enable load to be spread or shared between the 'legs' of the bridle, usually around four feet apart. Also, to reduce structural spans between suspension lines by creating such 'vees' at pick up points on the structure, or an assembly arranged to create a lifting point where required between two or more structural points.
2) The steering device on a horse.
Submitted by Chris Higgs

BRIGHTNESS
A measure of the amount of light produced by a display screen, projector or light source.
Data projector brightness is measured in lumens. A lumen is a measure of the brightness of a light source.
One lux is one lumen per square meter. One lumen is one candela per square radian (to measure the light travelling outwards from a light source).
Cinema screen brightness is measured in nits. A nit is unit of visible-light intensity, commonly used to specify the brightness of a cathode ray tube or liquid crystal display computer display. One nit is equivalent to one candela per square metre.

BROADWAY
The group of 40 professional theatres with 500 or more seats located in the Theatre District centered along Broadway, and in Lincoln Center, in Manhattan in New York City, USA. Along with the West End of London, Broadway theatre is widely considered to represent the highest level of commercial theatre in the English-speaking world.
Wikipedia Entry on Broadway Theatre

BROADWAY FLAT
Also known as a Theatre Flat, or just a Flat!
Theatrical scenery flat where the framing timber is parallel to the surface of the flat.
See also HOLLYWOOD FLAT. 

BSI
British Standards Institute.

BSL
British Sign Language.
British Sign Language website

BUBBLE
1) (especially TV and Film) Jargon for a replacement lamp.
2) The glass part of a lamp.
See also GLOBE, LAMP. 

BUILD
1) During lighting plotting, to construct a state from blackout, or to add to an existing state. 
2) An increase in light or sound level. See CHECK. 
3) A period of set construction ('The Build').

BULB
See LAMP.

BULGIN
Range of connectors used for multipin or 'non-standard' connections. The small 3 pin Bulgin plug is used on the Le Maitre Pyroflash system. The larger 8-pin round 'truck plug' allows the connection of 6 dimmer circuits (up to 6A each) via a single multicore cable. This is ideal for carrying multiple dimmed circuits to a moving set-piece or truck. The 8-pin round connector has become a standard for disco lighting systems.
Bulgin Components website

BULLET
American device (from the overhead power distribution industry) that grips a wire rope by spring-loaded 'collet' jaws.Not designed for supporting weight.
Submitted by Chris Higgs

BUMP
A flash or sudden jump in light level (a snap cue) (see also FLASH BUTTON).

BUMP CUE
A lighting cue that instantly bumps the lighting up to a brighter level (a time of 0 seconds). Usually at the end of a musical number to draw the applause. The bump cue is sometimes called a 'button'. 

BUMP IN
See GET-IN.

BUMP OUT
See GET-OUT.

BUNRAKU
Style of Japanese puppetry where the puppet operator carries the puppet onstage and is visible throughout the performance. The puppeteers are highly skilled and respected in Japan, and provide the voice as well as the movements for the incredibly detailed puppets.
About Bunraku

BURLAP
Sackcloth hessian, used as softening under steel wire rope slings. It's used because it's flexible and easy to use, and will not cause injury when dropped.
Submitted by Chris Higgs

BURLESQUE
Adult-orientated entertainment, consisting of dancing, minimal costumes, songs and comic sketches. Popular from the 1840s in Europe and the USA.

BURNT OUT
A COLORed gel that has lost its COLOR or melted through due to excessive heat in front of a lantern. Dark blues and greens etc. are most susceptible, and may need replacing during a long run.

BUSBAR
Metal bar carrying incoming electrical supply into which portable dimmer racks or other large power requirements can be wired directly. An enclosure containing busbars is a Busbar Chamber.

BUSINESS
A piece of unscripted or improvised action, often comic in intention, used to establish a character, fill a pause in dialogue, or to establish a scene. An author may simply suggest 'business' to indicate the need for some action at that point in the play.

BUSKING
1) For lighting operators / designers: Busking is when the lighting looks for each part of the show (usually a live music gig) are created spontaneously in response to the performance. Very often, basic palettes, states and effects are loaded onto preset faders, and combined by the operator during the show. Allows a very fluid performance and gives the lighting designer / operator a great deal of control about how the show looks, but is not repeatable. Busking would normally only happen for a one-off performance where the amount of time to pre-programme a series of states and sequences is not necessary or possible given tight timelines.  
2) For musicians in the UK: Busking is performing music in a non-performance venue (e.g. on the street) with a way of passing members of the public donating cash. 

BUSS
A signal line within a sound mixing desk that can receive its signal from a number of sources. eg the Aux 1 buss carries the signals from the input channels to the Aux 1 Send master control.


C CLAMP / C-CLAMP (THERE ARE ALSO F-CLAMPS)
C Clamp (ETC)US equivalent of the UK Hook Clamp. Requires a spanner/wrench to tighten. Known as a PARROT CLAMP in the US film business.

C-WRENCH
US for SPANNER. (Abbreviation of Crescent Wrench). 
See CRESCENT WRENCH

C.C.T.V. / CCTV
Closed Circuit television. A video relay system, used in the theatre to give a view of the stage to remote technical operators (especially stage managers). Also used to give musical performers a view of the conductor (and vice versa) to help in keeping time. It's called Closed Circuit because the signal is not being broadcast anywhere - there's a direct link between camera and monitor.

CABLE
Wiring, temporarily rigged, to carry electrical current. Depending on the size of the cable (current carrying capacity), cables are used to supply individual lanterns, whole dimmer racks, or carry signals from a microphone etc.

CABLE GRIP
A U-shaped clip and saddle used for terminating wire rope. Also known as a Bulldog, Dog Grip or Wire Rope Clip.

CABLE TIE
Lockable (and sometimes releasable) plastic strap used to tie a bundle of cables together, amongst many other things.
Cable ties are absolutely not to be used to suspend anything (of any size, or at any height). Also known as Zip Ties.

CABOTINAGE
Overacting, hammy performance, playing to the audience (from the French "Cabotin" - a strolling player / charlatan).

CAD
Computer-Aided Design. Using a computer to help with 2D plans and drawings, or increasingly for 3D visualisation of how a set will look, and how lighting will affect it. See also WYSIWYG.

CADENZA
Range of 2000W lanterns by Strand Lighting in the UK. 
Cadenza in the Backstage Heritage Collection archive

CALL
1) A notification of a working session (eg a Rehearsal Call, Band Call, Photo Call). A rehearsal call for the next day / week used to be posted on a Call Sheet on the stage door noticeboard, but is now often an online document, updated by the stage management team. 
2) The period of time to which the above call refers. (eg "Your call for tomorrow nights show is 6.55pm")
3) A request for an actor to come to the stage because an entrance is imminent (these are courtesy calls and should not be relied on by actors - eg "This is your call for the finale Mr Smith and Miss Jones")
4) An acknowledgement of applause (eg Curtain Call)
5) The DSM on the book is said to be "calling the cues".
6) The COLOR Call is a list of lighting gel required for the lighting rig.
7) The Final Call is also known as The Half - 35 minutes before the performance starts, and the latest time when the cast and crew should be in the theatre.

CALL BOARD
A noticeboard backstage in the theatre which is used to post the actor call times for the next rehearsal period.

CALL OUT
A notice sent to a mailing list or posted on social media, looking for cast, crew or helpers for a project. 

CALLBACKS
Following an audition, the director may ask to see a shortlist of actors again - they are called back for an additional audition to enable the director to make her/his decision.

CALLING THE SHOW
The process of giving verbal cues to the lighting, sound, fly operators and stage crew during the performance. Usually done from the prompt corner by the DSM or Stage Manager over cans.

CALLING THE SHOW
The most important person on the technical crew for the show is the DSM (Deputy Stage Manager) who (in the UK at least) calls the show - the involves verbally giving the 'GO' cues to all technical departments (lighting, sound, flies, automation, av etc). The cues are written in the prompt script. A 'STANDBY' (UK) or 'WARN' (US) cue is given first, so that the operators are ready for the actual cue. 

CALLS
Often regarded as a courtesy to the Artist, they are given by the Stage Management on a 'count back' from the 'Beginners Call'. Prior to 'Beginners' the stage is the domain of the stage crew for setting up etc. After 'Beginners', the stage is the actors domain. On a musical, the Act 1 call is for 'Overture & Beginners', and the Act 2 call is for 'Entr'acte & Beginners'. On a production with a large orchestra, the first 'Members of the Orchestra' Call is for the 'Strings' sections to tune up together, the second call is for the remainder of the orchestra to join them in the pit. The 'leader' if not seated already is then welcomed into the pit followed by 'The Maestro' or 'MD' (depending on his/her status in the music world). The Cue for the Overture to commence is given from the corner, by means of a cue light.

The Half (hour), the quarter (hour), five minutes as well as (Overture) Beginners, are all given five minutes earlier than the actual call as named.
See Calls and Cans

CAMEO
An appearance in a small role in a play, television programme or film by a well-known performer. Celebrities sometimes take cameo roles in projects for their friends, or as a mark of respect to the creative team. 

CAMLOCK
(Trade Name - Crouse Hinds - CAMLOK) Single pole connector used on professional power distribution & dimming systems. A separate connector is used for each phase/neutral of the supply.Originally developed for touring concerts, as power demands increase it's finding more use in theatres.

CANS
1) Headset earpiece, microphone and beltpack used for communication and co-ordination of technical departments during a performance. (e.g. "Electrics on cans", "Going off cans", "Quiet on cans!").
A commonly used system in the UK is produced by Canford Audio under the TecPro brand. In the USA, ClearCom is commonly used.
As many of the technical operators are tied to expensive pieces of equipment, headsets are often wired. However, stage management (and any other crew who move around) often wear wireless versions, often known as radio cans. There are interfaces between wired and wireless versions enabling both to be part of the same system.
Many headset systems have multiple channels, enabling different sub-groups to communicate separately.
[Named after the well-known usage of two tin cans connected by a piece of string being able to transmit and receive a sound mechanically]
2) Any headphones.
3) Short for PARCANs.

CANTASTORIA
From the Italian for "Sung Story" or "Singing History" this is a theatrical form where a performer tells or sings a story while gesturing to a series of images. These images can be painted, printed or drawn on any sort of material.

CANTATA
(Trade Name) Range of 1200W lanterns produced by Rank Strand (now Strand Lighting) in the UK.
Strand Lighting website
Strand Archive

CANVAS
Used to cover flats as a less heavy alternative to plywood.

CAPACITANCE*
TO BE DEFINED

CARABINER
Spring-loaded clip device used by climbers and also in stage rigging. 
Named after the carbine gun which had a spring loaded gate.

CARBON ARC LAMP
First demonstrated by Humphrey Davey in the early 1800s, the carbon arc lamp was the first practical electric light. It consisted of two carbon rods in air connected to a power source. To ignite the lamp, the rods are touched together and then slowly drawn apart. The electric current heats the tips of the rods and maintains an arc (originally, an 'arch' of electricity). The carbon at the tips of the rods vapourises, producing an intense bright light. The rods are slowly burnt away in use so constant adjustment of the distance between the rods is necessary to maintain the arc.

CARDOID
See PICK-UP.

CAROUSEL
Circular slide magazine; also refers to a 35mm slide projector using this type of magazine (Kodak trade name). See PROJECTION.

CARPET CUT
Hinged trap running the width of the stage, as far downstage as is practical, to secure the front edge of a painted floor (stage)cloth, or carpet. The other three sides of the floor cloth were 'tacked' down to prevent it being a trip hazard. Large companies (e.g. The Royal Ballet) used to lay a floor cloth for each act. A stage-hand, with spade or shovel, worked round the floor cloth to 'up-end' the tacks that were holding the cloth down. It was then folded in such a way, that for the following show, it was set with the downstage edge ready to go into the Carpet Cut. The floor cloth was always put in the carpet cut first, then pulled out taut by the crew and re-tacked. (becoming obsolete term)

CARTRIDGE or CART
(Sound) An audio tape loop in a box which can cue itself up to the beginning of the recorded track in a cartridge player. Previously used extensively for radio jingles, and sometimes for theatre sound effects, it was superceded by MiniDIsc, and now by computer-based playback. 

CASSETTE
Originally, Compact Cassette. Popular domestic 1/8' tape format. Difficult to cue up accurately, so awkward for live theatre, but cheap, so often used by small scale touring companies as sound effects source. A different cassette is used for each effect. However, Minidisk prices are coming down to the extent that cassettes are rarely used for sound effects now.

CAST
The members of the acting company. The Cast List contains the names of the actors and the characters they'll be playing. 
Dramatis Personae is a Latin term for a list of the characters in a play.

CAST LIGHTING
Canadian creators of WYSIWYG software.
Cast Lighting website

CASTING
The process of the director choosing actors to perform the characters in the play.

CASTORS
The wheels on a TRUCK or underneath a REVOLVE.

CASUALS
Part-time temporary technicians (paid by the hour).

CATENARY
Horizontal wire rope under tension (from the Latin 'catena' meaning a chain, the curve associated with a horizontally stretched chain length which is impossible to straighten due to it's self weight).
Submitted by Chris Higgs

CATHARSIS
A catharsis occurs when a moment of high tragedy at the emotional climax of a play is followed by an emotional cleansing for the characters and the audience.

CATTLE CALL
Old term for an open audition for chorus roles in a musical or large entertainment spectacular. The performers tend to be treated as cattle and kept together in a large room and called in groups to audition. The Broadway musical "A Chorus Line" depicts such an audition.

CATWALK
An access walkway to equipment. Unlike a BRIDGE, not necessarily across a void.

CD (Compact Disc)
Digital sound storage medium introduced in 1982. Provides a high quality source of music, sound effects etc. Also used as a playback medium for sound effects etc by large theatres with long running shows, although CDR (Recordable CD) is becoming more affordable by the day.

CEEFORM
(UK / Europe) A range of standard plugs & sockets for power, which are IP rated for outdoor use.
They come in a variety of sizes and colors. Blue is 230V, Red is 415V (3 phase).
Sizes available include 16A, 32A, 63A and 125A. These refer to the current-carrying capacity of the connector. 

CENTER CENTER (CENTRE CENTRE in AUSTRALIA)
End-On Stage Layout Plan (theatrecrafts.com) - the position in the CENTER of the stage space. Downstage CENTER (DSC) is the position at the front of the stage, Upstage CENTER (USC), and CENTER Stage (CS) or CENTER CENTER is the CENTER. House CENTER / House Center is the CENTER line of the auditorium (which is usually the same as that of the stage).
Blocking Notation

CENTER LINE
Imaginary line running down the stage through the exact CENTER of the proscenium opening. Marked as CL on stage plans. Normally marked on the stage floor and used as a reference when marking out or assembling a set. A chalked snap line can be used to mark the line in the rehearsal room and on stage.
Known in the US as CENTER LINE.
House CENTER / House Center is the CENTER line of the auditorium (which is usually the same as that of the stage).
See also SETTING LINE.

CENTER STAGE
End-On Stage Layout Plan (theatrecrafts.com)The middle portion of the stage - has good sightlines to all seats of the auditorium.
Also known as MID STAGE.

CGI
Acronym for Computer Generated Imagery. Any images or special effects sequence in a film / video which is created in computer software such as After Effects, or any motion graphics or special effects compositing software. 

CHAIN HOIST
Manually operated or electrically driven hoist for lifting scenery and lighting equipment. The chain hoists are rigged to fixed points in the venue. Commonly used to lift lighting truss into position for touring shows or concerts.

CHAIN POCKET
Fabric pocket along the width of the bottom of a cloth or tab holding a chain which weighs the bottom of the cloth down.

CHANNEL
A complete control path for signals in lighting or sound equipment.
In a lighting desk, the channels are directly controllable by the lighting operator. Within the desk, the channels are 'patched' to a dimmer or dimmers which the desk then sends a signal to depending on the level of the channel.

CHAPERONE
Adult who takes responsibility for a group of young people while they're away from their parents. A legal requirement when working with children (and a relief for the stage management team!)

CHARACTER
1. The mental and moral qualities distinctive to an individual within the world of the play.
2. A named individual within the play (e.g. "There are ten characters in scene one, all of whom have speaking parts."). 

CHARACTERISATION
The art of creating a character. Within the text, characters may be presented by means of description within stage directions or character descriptions which the actor must try to convey or through their actions, speech, or spoken thoughts within the text.

CHASE
A repeated sequence of changing lighting states. A chase can be produced easily by the effects functions of a computerised lighting desk. There are standalone units designed to chase lighting circuits electronically in time to music (sound to light) or mechanically as a repeated sequence (as used in early neon signs).

CHEAT
An actor movement (or lighting change) which happens without the audience being aware of it, or a change to improve the situation even though it may not be totally natural (e.g. "CHEAT OUT").

CHEAT OUT
An actor facing too far upstage (so that he/she is invisible to the audience) may be requested by the director to "cheat out", and turn downstage slightly, to improve audience sightlines. "Out" in this sense means towards the audience, and rather than being a derogatory term, "cheat" simply means to improve the situation (sightline in this case) without anyone realising it's not a totally natural position.

CHEAT SHEET
A smaller version of the lighting plan, used by the lighting designer during the lighting plot. Also known as a Dimmer Layout or Magic Sheet.

CHECK
1) Opposite of Build; a smooth diminishment of light or sound level (e.g. Lighting: 'I think we should check this state down a touch as the song begins') 
2) See Prefade Listen.

CHEEK WALL
Side wall running up the edge of a set of stairs / treads, perpendicular to the risers. 

CHERRY PICKER
Piece of access equipment used on larger stages or in other industrial buildings, consisting of a moveable base and an hydraulic arm on the end of which is an enclosed basket containing the operator. 

CHEWING THE SCENERY
An actor who gives a completely hammy and over-the-top performance is said to be Chewing the Scenery.
See the link below for more.
More about Chewing the Scenery

CHIAROSCURO
(n.) In Lighting or Scenic design (and the Art world), Chiaroscuro means the use of contrasts of light and shade, especially in order to enhance the depiction of character and for general dramatic effect. Many painters are said to be masters of Chiaroscuro (especially Rembrandt, Caravaggio etc.) From the Italian words chiaro 'clear, bright' and oscuro 'dark'. From the Random House Word of the Day website.

CHIEF ELECTRICIAN
The senior member of the theatre's stage lighting team, although not necessarily the lighting designer. Known in the US as MASTER ELECTRICIAN.
In common with many theatre jobs, the actual duties of the Chief Electrician vary from theatre to theatre. Some chiefs are responsible for electrical maintenance of the building, some design the lighting for nearly every in-house production, some design no lighting at all, some have a team of eight staff under them, some have two. Many theatres employ casual staff to assist on lighting rigging sessions. Some theatres have a separate sound department, smaller venues have the lighting team also running sound for shows (and doing sound design for some).
Abbreviated to CLX in some UK venues.

CHINAGRAPH PENCIL
Usually white, wax-based pencil used for marking magnetic tape prior to splicing. Also used for marking identifying numbers on lighting gels.

CHINAMAN
Slang term for a Differential Windlass (also known as a Chinese Windlass) which consists of two drums of different radii, used to gain a large mechanical advantage when lifting heavy loads. The windlass would be on the grid above the stage. The Garrick Theatre in London still has one on it's grid. 

CHITON
Form of Ancient Greek clothing.
Wikipedia entry

CHOKE
Rigging term: A slinging pattern made by passing one end of a sling through the opposite end's eye or by making a 'lark's head' loop with an endless sling (also CHOKER HITCH (US) or STRANGLE (UK)). Useful, but reduces the SWL/WLL of the sling by 20%.
Submitted by Chris Higgs

CHOOKAS
Australian equivalent to 'Break a Leg'
More on Break A Leg

CHOPPERS
(Followspot term) Two horizontal masking shutters used in followspots to shape the beam above and below.
Submitted by Bert Morris.

CHORD
The main horizontal member(s) in a truss/lattice structure.
Submitted by Chris Higgs

CHOREGOS
(Greek) Individual paying for the tragic chorus for a performance.

CHOREOGRAPHER
Member of the production team responsible for setting dances and movement sequences during the production.

CHOREOGRAPHY
The art and craft of designing the moves, pace, flow, structure and execution of a piece of dance, or any other piece of rehearsed movement. This is usually carried out by a Choreographer, but choreography can be devised by a group of dancers. A stage combat sequence is also choreographed, but by a fight director. 

CHORUS
1) In Greek theatre, a character (or group) representing an element in the drama which comments on the action, and advances the plot.
2) A sound processing effect which adds 'body' to a sound by overlapping a number of slightly delayed versions of the original sound.

CHORYPHAEUS
(Greek) Chorus leader.

CHROMINANCE
Shortened to Chroma or C. The signal in component video systems that contains the COLOR information for the picture. The monochrome part of the picture is luma or luminance.

CID
(Compact Iodide Daylight) A high intensity discharge lamp that produces a light similar in COLOR temperature to daylight approx. 5500K). A 1000W CID lamp produces 2.5 times more light than a 2000W tungsten halogen source.

CIE
(Commission Internationale d'Eclairage) International lighting forum which has produced (amongst many other things) a series of universally recognised symbols for lighting plans.
CIE website

CINEMOID
Now obsolete term for lighting COLOR gel, produced by Rank Strand / Strand Electric in the UK. A much thicker (and less flexible) gel than that produced nowadays.

CIRCLE
The balcony with tiered seating above the stalls in a traditional proscenium arch theatre. Also known as Dress Circle or Grand Circle. See also UPPER CIRCLE.

CIRCLE FRONTS
Circle Fronts at Theatre Royal Drury Lane, January 2019 (before the refurbishment began)A permanent front of house lighting position in older proscenium theatres. A number of spotlights, sometimes fitted with COLOR changers, are recessed into the front of the circle balcony above the stalls. Sometimes known as the Balcony Rail position.

CIRCUIT
1) The means by which a lantern is connected to a dimmer or patch panel. Numbered for reference. In a fully patchable system, the circuit number (also known as socket number) can be connected to any of a wide range of dimmers. 
The process of allocating circuits to dimmers is sometimes known as circuiting. The process of connecting lanterns to dimmers is sometimes known as plugging up. Abbreviated to 'cct'.
2) A complete electrical 'loop' around which current can flow.

CIRCUIT BREAKER
An electro-mechanical 'fuse' that can be reset, rather than having to be replaced when too much electrical current flows through a circuit.
Available in the same ratings as fuses.
See MCB, RCD.

CITT
Canadian Institute for Theatre Technology.
CITT website

CLAQUE
A claque is an organized body of professional applauders in French theatres and opera houses. Members of a claque are called claqueurs.

CLEANERS
Auditorium working lights. Used for cleaning and setting up the auditorium before the house lights (usually more atmospheric) are switched on.

CLEANING COSTUMES
During the run of a show, costumes need to be regularly cleaned.
A show that uses modern costumes may require no specialised care, and cleaning could be part of the duties of an ASM, or on a larger show, a Costume Assistant, or Wardrobe Manager.
On a show with period costumes, or more delicate costumes, an 'inner shield' or 'costume shield' is sometimes used, which is an easily washable removable inner costume layer, which is worn between the actors underclothing and the main costume. The main costume, which may require dry cleaning, can be cleaned far less frequently. 

CLEARANCE
Message passed to Stage Management from the Front of House Manager that the house is ready for the performance to begin. (ie everyone is in their correct seat and there are no coach parties coming through the doors). Announced as 'We have Front of House Clearance'.

CLEARING STICK
A long, often bamboo, rod used to rescue flying objects or to prevent them from becoming entangled by guiding flying scenery past obstructions. Often marked out with measurements to aid the levelling or deading of the bottom of a flown drape or masking.

CLEARS / GIVING CLEARS
(Stage Management) A crew member (often an ASM) gives a 'clear' to the DSM on the book to let them know a particular flying piece is safe to fly, or a particular item of scenery has passed a danger point. 

CLEAT
Piece of timber or metal for tying off a rope line by taking a turn around it, followed by a series of figure eight turns and a locking tuck(s) made in the final turn. Used when flying or for holding scenic pieces together with a cleat line.
Submitted by Chris Higgs

CLEAT LINE
Means of fixing two flats together with one cleat hook and sash line (approx. 18” from the top of the flat) and a lower pair at waist height. It was a challenge to any member of the stage crew to throw the 'cleat line' over the top hook ' in one' i.e. at the first attempt. Many a pint has been won, with the challenge 'bet you a pint you can't throw it in one!' The old hands would loudly count the number of failed throws.

CLEW
A ring of metal which is used to join several flying lines or wires to a single pulling wire.

CLICK TRACK
Technique for reinforcing the live sound of a musical or band with recorded sound from one track of a tape. The other track of the tape consists of a click used by the musical director to keep the live band and cast synchronised with the recorded band or cast.

CLICKS AND POPS
Any miscellaneous problem with a sound system (e.g. 'There are a few clicks and pops with the sound interface, but that should get sorted when we change the driver'). 

CLIMAX
The significant moment in the plot of a play, when things change, or reach a crisis point.

CLIPPING
Distortion in a sound signal caused by an amplifier or mixer being unable to handle the level of signal being fed to it.

CLOAKROOM
Area near the entrance of a theatre (or other public venue) where visitors may leave their coats and bags, in exchange for a small fee. The cloakroom attendant provides a numbered ticket or token, a duplicate of which is kept with the coat / bag to identify it. 

CLOSED POSITION
An actor who is turned away from the audience is said to be in a 'closed position'. See also OPEN POSITION.

CLOSING NIGHT
The final performance of a show in front of a paying audience. 

CLOTH
A piece of scenic canvas, painted or plain, that is flown or fixed to hang in a vertical position.
A Backcloth (or Backdrop) hangs at the rear of a scene.
A Floorcloth is a painted canvas sheet placed on the stage floor to mark out the acting area, or to achieve a particular effect.
A Frontcloth hangs well downstage, often to hide a scene change taking place behind.
Cut cloths have cut-away open areas and are normally used as a series, painted in perspective.
A Star Cloth (also Star Drop or Starcloth) (usually black) has a large number of small low-voltage lamps sewn or pinned through it which gives a magical starry sky effect. (See also FIBRE OPTICS).
In the US, a cloth is known as a Drop (from backdrop).
In Spanish, a flown cloth is a Bambalina.
In German, a floor cloth is a Bodentuch

CLOVE HITCH
Invaluable hitch that every technician should know.
Video

CLUSTER
Generic name for a grouping of loudspeakers hung in a performance space. (e.g. The central cluster). Also known as ARRAY.

CLUTCH
1) Purpose designed 'chain system' forging that allows a link of sling chain to be grabbed in order to shorten the reach or length of the chain. The forging ensures the 'grabbed' link is correctly loaded and no link is trapped or damaged.
2) A sailing term for a device that grips a control line or sheet in a modern rigging design.
Submitted by Chris Higgs

CM / C.M.
Manufacturer. (Columbus McKinnon Corporation.) American manufacturer of lifting equipment, including the Lodestar chain hoist range and STAC chain used in entertainment rigging.
Submitted by Chris Higgs

CMY
Cyan / Magenta / Yellow - the three secondary (additive) colors of light which are used in moving lights for COLOR mixing. Some cheaper systems use three graduated COLOR scrolls (one of each COLOR) in front of a standard fixture, but these take a massive amount of intensity out of the beam, resulting in a dim light on stage. Many moving lights use a similar system with dichroic colors which are more efficient and longer-lasting.

COAXIAL CABLE
A shielded copper cable used for satellite TV, analogue TV, video and some digital connections.
Sometimes shortened to 'Coax cable', it consists of an inner solid copper conductor surrounded by a plastic insulator, which is wrapped with a braided copper screen, with an outer protective sheath.
There are different connectors used for coaxial cable, including RF connector, threaded F type satellite TV connectors, or locking BNC connectors. There are also different types of coaxial cable, for different purposes, identified by their electrical impedance. 75 Ohm (written as 75Ω) cable is used for video, while 50 Ohm (50Ω) is used for data and radio signals. 

COD PANTO
Nowadays believed to be an acronym of Crew On Display, but in fact dating back to Victorian times, when it meant a 'spoof' of something, the Cod Panto is a tradition in many British theatres that have pantomimes over Christmas. Including performances by (sometimes) all of the technical staff and (usually) none of the actual cast, the panto is written and rehearsed towards the end of the run and is performed in the last few days of the panto, and is often followed by a party. It's performed for the actors and any remaining crew and sometimes friends and family, but usually has an 18+ rating. Jokes refer to any incidents during the run of the show, and send everything up with no holds barred. 

COFFIN LOCK
A slang term for a blind panel connector (also called a Butt-Joint Fastener) often used in the entertainment industry to join together stage decks or scenery in a butt joint or cabinet and lid locks on road cases. These are typically two part connectors (male and female) that draw together and lock. 

COLD READING
1) A series of techniques used by mentalists, psychics, fortune-tellers, and illusionists to determine or express details about another person, often in order to convince them that the reader knows much more about a subject than they actually do.
2) A readthrough of the play with no preparation.
Cold Reading during an audition

COLOR / COLOR
See COLOR FILTER.

COLOR CALL
A list compiled from the lighting plan of all the colors needed for the rig, and their size. This term also applies to the act of preparing COLOR filters and frames from such a listing.

COLOR CHANGER
1) Scroller, where a long string of up to 16 colors is passed horizontally in front of a lantern. Remotely controlled by the lighting desk. Some scrollers have cooling fans to prolong the life of the gel string. Stronger colors will burn out faster without cooling, or if the focus of the beam is concentrated on the gel. If colors aren't lasting very long in scrollers, try changing the focus of the lantern. HEAT SHIELD clear gel should be used between the lens and the COLOR scroller to absorb some of the heat.
2) Wheel : Electrically or manually operated disc which is fitted to the front of a lantern with several apertures holding different COLOR filters which can be selected to enable COLOR changes. Can also be selected to run continuously.
3) Semaphore, where framed colors are electrically lowered into place in front of the lantern. Remotely controllable. Can perform additive COLOR mixing by lowering two colors into position at the same time.
4) Magazine : Manual semaphore-type device used on the front of a followspot. Known in the USA as a BOOMERANG.

COLOR CORRECTION
The use of COLOR filters to compensate for the different COLOR temperatures of different light sources. Important in lighting for TV and film.

COLOR FILTER
A sheet of plastic usually composed of a COLORed resin sandwiched between two clear pieces. The COLORed filter absorbs all the colors of light except the COLOR of the filter itself, which it allows through. For this reason, denser colors get very hot, and can burn out very quickly.
There are a number of manufacturers of COLOR Filters - Lee (UK), Rosco (US), Gam (Great American Market - US) and Apollo (US) are some of the more popular. Each manufacturer's range has a numbering system for the different colors. It's important to specify which range you're talking about when quoting numbers.
A COLOR filter is sometimes known as a Gel, after the animal material Gelatine, from which filters were originally made.
A COLOR frame is used to hold the COLOR filter, which slots into the COLOR runners in front of the lens of the lantern, just behind the barndoors (for a Fresnel or PC).

COLOR FRAME
(or Gel Frame) A frame which holds the COLOR filter in the guides at the front of a lantern. Many different sizes of frames are needed for different lanterns.

COLOR MIXING
Combining the effects of two or more lighting gels:
1) Additive : Focusing two differently COLORed beams of light onto the same area (eg Cyc Floods). Combining colors in this way adds the colors together, eventually arriving at white. The three primary colors additively mix to form white, as do the complementary colors.
2) Subtractive : Placing two different gels in front of the same lantern. Subtractive mixing is used to obtain a COLOR effect that is not available from stock or from manufacturers. Because the ranges of COLOR are so wide, the need for subtractive mixing is reducing. Combining colors in this way reduces the light towards blackness. The three primary colors mix subtractively to form black (or to block all the light).
More on COLOR Mixing

COLOR RUNNERS
A set of metal guides in front of the lens of a lantern into which a COLOR frame is slotted, containing a COLOR filter or gel. The COLOR runners are sometimes used to hold barndoors (or other accessories including COLOR scrollers) at the front of a lantern, and sometimes these accessories fit onto the lantern using a different method.

COLOR SCROLLER
Rainbow Colour Scroller (from GearSourceEurope)See COLOR CHANGER.

COLOR TEMPERATURE
A measure of the 'warmth' or 'coolness' of light sources and colors. Measured in degrees Kelvin. A higher COLOR temperature light source will appear whiter (colder). The human brain automatically compensates for different COLOR temperatures - a film or video camera cannot, and thus what we see as white may appear to have a blue or green tint when no COLOR correction is used for video. Most video cameras have a 'White Balance' control to make COLOR temperature adjustments, to ensure white looks white on camera.
Daylight is approximately 5600°K, Tungsten Halogen is approx. 3200°K and standard incandescent lamps are 2800°K. Many discharge light sources are in use in modern theatrical productions using discharge followspots or moving lights - COLOR correction filters are used to balance the COLOR temperatures.
See also COLOR CORRECTION.

COLOR THEORY
The science behind the way COLOR works can help lighting, costume and set designers to make their work as vibrant (or dull) as the play requires. See the link below for information. 
Choosing and Using COLOR

COLOR WHEEL
CCT Colour Wheel on Sil ProfileSee COLOR CHANGER.

COLOR-BLIND CASTING
Usually known as NON-TRADITIONAL CASTING, this is the casting of ethnic minority and female actors in roles where race, ethnicity, or sex is not specified, or against that specification. (e.g. an adult plays a child, a black actor plays a part previously played by caucasian actors, a woman plays a previously male role).

COLORED SMOKE
Pyro: Coloured Smoke (Le Maitre)Pyrotechnic device, produced by Le Maitre, which is available as a cartridge which plugs into a flash pot, and when detonated, produces an intense cloud of COLORed smoke. Care must be taken as the smoke contains a pigment which can stain light COLORed objects or costumes.

COMB FILTERING
An effect caused by the same sound arriving at a given point at slightly different times. This could be the listening position or a microphone. Comb filtering can be reduced in the case of sound from speakers by employing delays, and in the case of microphones by following the three to one rule. See THREE TO ONE RULE and DELAY.

COME ALONG
A lever hoist or tackle set designed for tensioning of pulling, particularly associated with catenary wire and guy rope rigging.
Submitted by Chris Higgs

COME DOWN
The time the show finishes (e.g. 'What time does the show come down this evening?') This relates to the curtain coming down at the end of the show. See also GO UP.

COMIC RELIEF
A comic scene (or line) included in an otherwise straight-faced play to provide a relief from tension for the audience.

COMMAND PERFORMANCE
A Royal Command Performance in the United Kingdom is any performance by actors or musicians that occurs at the direction or request of a reigning monarch. 
The Royal Variety Performance is a gala evening held annually in the United Kingdom, which is attended by senior members of the British Royal Family, usually the reigning monarch. The reigning monarch either attends in person or is represented by another member of the royal family. Queen Elizabeth II and The Prince of Wales have alternately attended the performance for the last few years. The evening's performance is a variety show consisting of family entertainment, including comedy, singing, dancing, magic and other speciality acts, and many of the performers and hosts are celebrities. The event is organised on behalf of the Entertainment Artistes' Benevolent Fund of which Queen Elizabeth II is patron.

COMMEDIA DELL
Italian comic form - started in the Renaissance, and still has massive influence today. A range of stock characters (Harlequin, Captain, Doctor, Pantaloon, Zanni, the Lovers etc.) were represented by stylized masks. Each character had a series of comic "lazzi" (business). The performances were based on the pre-rehearsed lazzi, but were largely improvised.

COMP
Short for Complimentary ticket. Free of charge ticket issued to company members or special guests. Each venue has their own policy about numbers of comps that cast / crew may be entitled to. There are often House Comps, which are good seats not sold to the public until others are sold out, which are used for VIP guests. 
In the past it had to be initialled by the General/House/Company Manager to ensure its authority, and a record kept by the Box Office Manager.

COMPANDER
Outboard sound equipment. Combination of a COMPRESSOR and an EXPANDER.

COMPANY
The cast, crew and other staff associated with a show.

COMPANY MANAGER
In a touring theatre company, the Company Manager is responsible for the well-being of the cast and crew of the show; ensuring their arrival at the venue, dealing with their payments, dealing with any disputes, and generally ensuring all is well and happy. The CM is also the representative of the producers in that he/she is responsible for collecting payments from the venue management.
In a building-based theatre company, the role is more administrative, dealing with payroll and other matters connected with the cast and crew of the current production(s).

COMPLEMENTARY colors
Pairs of colors which, when additively mixed, combine to produce white light. Examples are red + cyan, green + magenta, and yellow + blue.

COMPOSITE GOBO
See GOBO.

COMPOSITE VIDEO
Composite video is the format of an analog television (picture only) signal produced by video cameras (camcorder or CCTV). Connectors used are either BNC (pro / semi-pro) or RCA/phono (domestic / semi-pro). A yellow-COLORed RCA/phono socket is used for composite video output or input. 
Wikipedia entry

COMPRESSOR
A piece of sound processing equipment that ensures all wanted signals are suitably placed between the noise and distortion levels of the recording medium. It evens out the unwanted changes in volume you get with close-miking, and in doing so, adds punch to the sound mix. A Limiter is used to stop a signal from exceeding a preset limit. Beyond this limit, the signal level will not increase, no matter how loud the input becomes. A Limiter is often used to protect speaker systems (and human ears) by preventing a system from becoming too loud.

CONCAVE
Lens shape. Edges are wider than the CENTER of the lens. Useful to remember that 'caves' go inward.

CONCEPTUAL DIRECTOR
A non-traditional style of directing, which involves taking a text (play, musical) only as a starting point to express an idea or opinion, which may be unrelated to that of the original author of the text. Conceptual Directors of note include Jerzy Grotowski, Elizabeth LeCompte, Robert Wilson and Anne Bogarte (list from Theatre in Your Life by Robert Barton, Annie McGregor)

CONCESSION
1) (UK) A reduction in ticket price given to some eligible patrons (e.g. unemployed, students)
2) (US) A merchandising or catering stand in the foyer of the theatre. ('The concession stand').

CONDENSER LENS
Loosely applied to any spotlight lens which condenses diverging rays into a beam, but more correctly to the short focus combination of two or more lenses in a jacket used for illuminating a slide or effect disc. Also used in some profile lanterns and followspots to produce a smoother light (especially for gobo work).

CONDENSER MIC
(Capacitor Mic) A microphone that uses the varying capacitance between two plates with a voltage applied across them to convert sound to electrical pulses. Condenser microphones need a power supply to provide the voltage across the plates, which may be provided by a battery within the case of the microphone, or it may be provided from an external phantom power supply. A condenser mic is more sensitive and has a faster reaction to percussive sounds than a Dynamic mic and produces a more even response. See Electret Mic.

CONDUCTOR
The director of an orchestra. See also MUSICAL DIRECTOR.

CONDUIT
Metal or plastic pipe used to carry electrical conductors as part of a permanent electrical installation. See also Trunking.
Also used to add weight to the bottom of a flown cloth.

CONFLICT
A device setup by the playwright consisting of an argument, disagreement, need or inequality between characters. There are broadly four types of conflict:
1) Relational Conflict
This is the predominant type, and consists of a battle between the mutually exclusive goals of characters (often the protagonist & antagonist).
2) Societal Conflict
Occurs between an individual character (or small group) and a larger group or society.
3) Inner Conflict
A character struggling with her/himself; either trying to escape a mode of behavior (addictive) or a state of mind.
4) Situational Conflict
Involving a situation which must be escaped or resolved.

CONSCIENCE ALLEY
A useful technique for exploring any kind of dilemma faced by a character, providing an opportunity to analyse a decisive moment in greater detail. The class forms two lines facing each other. One person (the teacher or a participant) takes the role of the protagonist and walks between the lines as each member of the group speaks their advice. It can be organised so that those on one side give opposing advice to those on the other. When the protagonist reaches the end of the alley, she makes her decision. Sometimes known as Decision Alley or Thought Tunnel.
From DramaResource.com

CONSTANT VOLTAGE SYSTEM
See HUNDRED VOLT LINE.

CONSTRUCTION (DESIGN AND MANAGEMENT) REGULATIONS (CDM)
UK Regulations introduced in 2015 covering any construction project. Many live event construction projects (e.g. building set, raised stages etc) are covered by the regulations. 
UK Health and Safety Executive website

CONTACT MIC
A microphone that directly picks up the sound transmitted by a solid material. See Boundary Mic, PCC, PZM.

CONTACT SHEET
1) A list of names and contact details (phone numbers, addresses) for cast and crew.
2) A sheet showing all of the frames from a roll of film to enable a choice to be made about which to enlarge properly.

CONTAINER
Refers to an standardized shipping container, used for intermodal freight transport (intermodal means across different modes of transport, from ship or rail to road).
The most common sizes are either 6m (20 feet) or 12m (40 feet) in length, and 2.6m (8 feet 6 inches) or 2.9m (9 feet 6 inches) in height.
They can be hired for very cheap weekly rates, but have high transport costs. They're invaluable for creating dry storage at events, and are also used in the film and events industry as the support skeleton for huge sets / structures. 

CONTINENTAL SEATING
Auditorium seating layout where there is no central aisle, but wider spacing between rows to allow people to pass those that are already seated.

CONTINGENCY
An alternative plan of action if a piece of technology fails to operate. Large-scale productions have to continue wherever possible to avoid having to give the audience refunds. So if a small piece of the set fails to work or gets stuck (particularly automated scenery) the cast and crew will have rehearsed an alternative choreography to work around it while the crew repair it. For example in The Lord of the Rings The Musical in London, when the revolving stage with multiple lifts had a safety sensor triggered, the automation went into 'E-Stop' mode, a thunderclap sound effect was triggered, the stage lifts went to a flat floor (once it had been found safe to do so) and the actors for the next scene were rushed into new positions, while the actors on stage immediately adopted a new choreography.
It's vital that contingencies are worked out in advance so that as soon as something goes wrong, the show can continue, and the audience will hopefully be unaware. 

CONTRA
In accounting, a CONTRA is a financial entry indicating a credit instead of a debt, on a debtor's account. It indicates when a debtor (e.g. a production company) has built up a credit, which a creditor (e.g. a hire company) needs to supply goods against. 
Deduction made by the Bricks & Mortar Management from its final payment to the Visiting Management, for expenditure incurred by the theatre on behalf of the Visiting/Touring Management. The amount charged varied according to the management's contract, but could include electricity used, staff over and above the normal crew, and even the 'first night thank you' reception

CONTROL ROOM
Room at the rear of the auditorium (in a proscenium theatre) where lighting and sometimes sound is operated from. Known in the US as the BOOTH. The stage manager calling the cues is very often at the side of the stage (traditionally stage left) but in some venues he/she may be in the control room also. The control room is usually soundproofed from the auditorium so that communications between operators cannot be heard by the audience. A large viewing window is obviously essential, as is a show relay system so that the performance can be heard by the operators. Obviously if sound is being mixed, the operator should be able to hear the same as the audience, so some control rooms have sliding or removable windows, or a completely separate room for sound mixing. Where possible, the sound desk is moved into the auditorium so that the operator can hear the same as the audience.
Also known as the BOX.

CONVENTIONAL
Standard stage lighting instruments, rather than moving lights, LEDs or other effects. (e.g. 'There are 40 instruments in the rig - 20 moving lights and 20 conventionals'). 

CONVEX
Lens shape. Edges are thinner than the CENTER of the lens.

COOKIE
See GOBO.

CORNER PLATE
Triangular piece of plywood used to hold the stile upright to the top/bottom rails of a wooden flat, when 'butt' joints were used. Sometimes a 'wiggle pin' or corrugated fastener was hammered into the joint before the plate was glued and nailed in place. John Toogood, when the junior apprentice in the workshop, made these plates by the dozen for the 'boss' Roger "Two Hammers" Winkley, (one to cool down while he used the other!).

CORPSING
An actor who collapses into uncontrollable laughter during a rehearsal or performance is said to be Corpsing. There are numerous ways of covering the laughter, mostly involving the actor turning away from the audience and covering his mouth with his hand.
Some British pantomimes have an outbreak of rehearsed corpsing, when something appears to go wrong, but is in fact carefully planned. This helps to lift the audience's spirits and make the show seem more alive.

CORTHUNUS
(Greek) Platform shoes worn by heroes of Greek theater to raise them above other characters.

COSHH
(UK Health and Safety) Acronym for Control of Substances Hazardous to Health Regulations 2002. Requires employers to prevent or reduce their workers' exposure to substances that are hazardous to their health.
As well as dangerous chemicals and solvents, COSHH also covers ANY substance that is hazardous, including dust particles in a set-building environment.  
HSE COSHH website

COSTUME CONSTRUCTION
Depending on the scale of the production, a whole team of people may be employed to take on different aspects of the construction process, such as STITCHERS and CUTTERS.

COSTUME DESIGNER
Member of the creative team for a show responsible for the clothes worn by the actors throughout the performance. She/he works with the director to discuss the needs of the show before coming up with a series of sketches to illustrate the looks for particular characters. The designer then works with the wardrobe team at the theatre / production company to decide which items are already in stock, which can be adapted from existing stock, which should be hired, which should be bought and which should be made from scratch. Charity shops are useful sources for modern / recent items, and theatre are many theatrical costume hire companies available in larger cities. 

COSTUME FITTING
First meeting between the actor and his/her costume. Enables wardrobe staff to ensure a correct fit, and to enable the actor to see if all necessary movement is possible.

COSTUME LOFT
(USA) Term for a store of theatre costumes, particularly where there are costume hire facilities.

COSTUME MAKER
Member of the Costume / Wardrobe team that works to make or assemble costumes based on the requirements of the costume designs. 

COSTUME PARADE
See DRESS PARADE.

COSTUMER
Member of the WARDROBE Department. See also DRESSER.

COSTUMES
Clothes worn by the actors onstage. The responsibility of the WARDROBE DEPARTMENT.

COTTER PIN
USA: A split pin metal fastener with two legs that are bent during installation, used to fasten metal together, like with a staple or rivet.
UK: Cotter; In mechanical engineering, a pin or wedge passing through a hole to fix parts tightly together

COUNT
A measure of time used to add space between cues (for example, LX cue 12 goes on a count of 3 after the actor sits down).

COUNTER RAKE
See ANTI RAKE.

COUNTERWEIGHT
A standard weight (60 or 30 lb.) used in a counterweight flying system. Known in German as KONTERGEWICHT.

COUNTERWEIGHT SYSTEM
Method of flying scenery which uses a cradle containing weights to counterbalance the weight of flown scenery. See Double Purchase, Single Purchase, Flying, Dead.

COUP DE THEATRE
1) A surprising turn of events or spectacular moment during a play.
2) A surprisingly successful theatrical performance. 
With correct accents: coup de théâtre

COUPLER
Equipment used to join two other items together.
Commonly refers to a SCAFFOLD COUPLER (also known as a SCAFFOLD CLAMP or TUBE CLAMP).
A scaffold clamp is known as a Cheeseborough in the USA, believed to be named after Chesebro-Whitman Company of New York City. 

COUR
From the French coté cour meaning Stage Left.
More about Cour / Jardin

COVE
US for front of house catwalk lighting positions. Also 'Balcony Rail'.

COVER
Lighting that does a particular job during the show. (e.g. GENERAL COVER is the main actor light on stage, UPSTAGE COVER lights that area etc.)

CP
Lighting Industry Forum code which identifies the (original) recommended usage of different lamp types. CP coded lamps are for Film, Television and Photographic studio use and have a COLOR temperature of 3200°K. See also A1, T, P2, K.

CRACKED OIL
A smoke effect which creates a haze in the air to make light beams visible. This effect is rarely used now, because it has been found to be carcinogenic. See Water Cracker.

CRADLE
Metal frame in which counterweights are carried in a flying system. Known in the US as an Arbor. See also SINGLE PURCHASE and DOUBLE PURCHASE. In German, GEWICHTSSCHLITTEN.

CRASH BOX
Sealed metal box filled with broken crockery which can be dropped or thrown offstage to simulate breaking glass / damage etc.

CRESCENDO
Musical term. An increase in volume (or intensity). 

CRESCENT WRENCH
Adjustable Crescent Wrench (Wikipedia)(US) A open ended adjustable hand wrench originally produced by the Crescent Tool Co. Known as a C-WRENCH.

CRI
Abbreviation for COLOR Rendering Index.
A measure of the ability of a light source to reveal the colors of objects faithfully in comparison with an ideal or natural light source. A CRI of 100 for a white light source is equivalent to tungsten light, and is seen as giving an excellent rendering of COLOR across the spectrum. 
Wikipedia entry

CRITIC
Journalist who writes reviews for theatre productions.

CROSBY
Manufacturer of shackles and lifting hardware (US, Canada and Belgium)
Crosby Group website
Submitted by Chris Higgs

CROSBYS
US for saddle and 'U' cable clamps (from the manufacturers name).
Crosby Group website

CROSS
(Blocking) An actor move from one side of the stage to the other (or from one area to another). 
A Counter-Cross is a move made by another actor to even out the stage picture. 
A Straight Cross is a move directly across the stage in a straight line. 

CROSS FADE / CROSSFADE
Bringing a new lighting state up whilst bringing the previous one down, so that the new one completely replaces the old one. Also applies to sound effects / music. Sometimes abbreviated to Xfade or XF.
A DIPLESS CROSSFADE occurs when the lighting doesn't dip significantly between states, which results in a more subtle transition. 

CROSSLIGHT
Light coming from the sides of the stage towards the CENTER (i.e. across the stage). Used heavily for dance lighting as it lights the body of the performer without casting shadows upstage, and it is far more sculptural than front light. Also used for additional atmosphere in many other types of performance. 
See also BACKLIGHT, PIPE ENDS. 

CROSSOVER
1) A route leading from one side of the stage to the other, out of the audiences view.
2) An electronic filter in a sound system that routes sound of the correct frequency to the correct part of the speaker system. Different speakers handle high frequencies (tweeters) and low frequencies (woofers). Sometimes known as a crossover network.
An active crossover splits the signal from the mixing desk into high, mid and low frequencies which are then sent to three separate amplifiers.

CROSSTALK
A leakage between two audio circuits (e.g. between two channels on a sound mixer).

CROWN
Manufacturer of PA amplifiers and microphones.
Crown website

CROWN-SILVERED LAMP
Type of lamp which has the top part of the envelope / bubble silvered so that the light is reflected backwards (where the reflector of the light fitting / lantern will reflect it forwards). Used in beamlights and other narrow-angle fittings to help produce a near-parallel beam, without glare from the lamp. 

CRT
Cathode Ray Tube. Refers to a TV/monitor using a traditional tube (rather than a TFT / flat design)

CSI
(Compact Source Iodide) A high intensity discharge lamp. Most often used in followspots, because it has a COLOR temperature (approx. 4000K) close to that of the tungsten halogen lamps.

CSM
Company Stage Manager

CUE
1) The command given to technical departments to carry out a particular operation. E.g. Lighting Cue, Fly Cue or Sound Cue. Normally given by stage management, but may be taken directly from the action (i.e. a Visual Cue).
2) Any signal (spoken line, action or count) that indicates another action should follow (i.e. the actors' cue to enter is when the Maid says "I hear someone coming! Quick - Hide!")
3) A journal published between 1979 and 1988. A complete collection of CUE journals is available on the Backstage Heritage Collection website to read online. 

CUE LIGHT
System for giving technical staff and actors silent cues by light. Cue lights ensure greater precision when visibility or audibility of actors is limited. Sometimes used for cueing actors onto the set. For technical cues, lights are normally now used just as a backup to cues given over the headset system. In the UK, a flashing Red light means stand-by or warn, green light means go. The actor / technician can acknowledge the standby by pressing a button which makes the light go steady. In the US, a red light means warn, and when the light goes off, it means GO. The UK system seems to be more secure, but it depends what you're used to.

CUE SHEET
Also known as a PLOT SHEET. A tabulated list of actions that must be taken by a technical department at a particular point in the show. Cues are numbered, and called by the DSM on the book from the prompt script. 

CUE STACK
Section of a lighting desk which allows a list of pre-plotted lighting states to be 'played back' on the push of a button. These lighting states normally have fade times allocated to them. Lighting desks designed for theatrical use will have this as the primary control, but a rock desk will have more 'hands on' control as a priority, only providing a cue stack for occasional use.

CUE TO CUE
(also known as 'Topping and Tailing')
Cutting out action and dialogue between cues during a technical rehearsal, to save time. (e.g. "OK, can I stop you there - we'll now jump to the end of this scene. We'll pick it up from Simon's line "And from then on it was all downhill" in a moment. OK - we're all set - when you're ready please.")

CUEING
There is a standard sequence for giving verbal cues:
Stand-by 'Sound Cue 19' (Stand-by first)
'Sound Cue 19 Go' (Go last).

CURRENT
The flow of electricity (electrical charge) through a circuit. Measured in Amperes (Amps)

CURTAIN CALL
At the end of a performance, the acknowledgement of applause by actors - the bows.
Hungarian: tapsrend.

CURTAIN LINE
1) Imaginary line across the performance space marking the point where the front tabs / curtain is flown. See also SETTING LINE, CENTER LINE.
2) The final spoken line of the play.

CURTAIN SPEECH
Introduction given by director or theatre owner (etc.) from the stage just before the performance starts. Often replaced with a recorded announcement 'Good Evening Ladies and Gentlemen and welcome to the (insert name) Theatre. May I remind you to please switch off mobile phones and pagers as they can prove distracting to other members of the audience and the performers. Flash photography is also not permitted. We hope you enjoy the show!'.

CURTAIN TIME
The advertised start time of the performance. This may be delayed by the late arrival of a large party, but regularly starting late because of box office queues should be avoided.

CURTAIN UP
Call made by Stage Management to the rear of house PA system to say that the performance has started. (e.g. "Curtain Up on Act One"). An alternative call is "Lights Up on Act One".

CUT CLOTH
See CLOTH.

CUT LIST
A list of the COLORed lighting gels that are needed for a particular show, including the size of the COLOR required. There are many different sizes of COLOR frames for lighting equipment.

CUT-OUT
See PROFILE.

CUTTER
Member of the costume team that supervises the construction of costumes that are made from patterns. She/he is also responsible for creating the patterns from the Costume Designers' sketches / designs. 

CYC FLOOD
A floodlight, usually with an asymmetrical reflector, designed to light a cyc or backcloth from the top or bottom. The asymmetric reflector helps to throw light further down the cloth, producing a more even cover. In the US, a flood at the top of the cyc is a CYC OVER, and a flood at the bottom is a CYC UNDER.
French: Cycliode
Types of lantern

CYC STRETCHER
A wooden block with a tightenable bolt through it, threaded-through by a rope, used to clamp to the offstage edges of a cyclorama cloth with the rope tied to an offstage fixing, ideally above head-height. Enables wrinkles in the cloth to be removed, and also helps to minimise cloth movements caused by air currents (doors opening, actors walking past etc). 

CYCLORAMA
Usually shortened to just cyc (pronounced sike). The Cyclorama is a curved plain cloth or plastered wall filling the rear of the stage or TV studio. Often used as a sky backing to a traditional set, or as the main backing for a dance piece etc. The term is often loosely applied to a blue skycloth, or any flattage at the rear of the stage. Although strictly a cyc should be curved, most cycs are flat with curved wraparound ends. A more effective backing can be obtained by hanging a sharkstooth gauze just in front of the plain white cyc which gives a hazy effect of distance.
From Greek Cyclos (circle) and Horama (view or vision).
The first plaster cyclorama in the UK is believed to be at the Festival Theatre, Cambridge (1929)
See also BOUNCE, ISORA. The German equivalent term is operafolie.

CYRO
Short for Cyro Acrylite, this is an acrylic sheet product (trade name Acrylite).


D54
See MULTIPLEX.

DAIS
A low raised platform or stage for several people, above the rest of the stage area.

DAISY-CHAINING
Connecting items of equipment together by linking from one to the next in a chain. Used for connecting demux boxes to dimmers etc.

DANCE CAPTAIN
Member of a group of dancers in a show who is responsible for leading rehearsals and warm-ups prior to the performance.

DANCE FLOOR
1) A vinyl floor covering, usually kept on a plastic or cardboard tube, which is rolled out and taped to the stage floor to create a surface suitable for dance. Dance floor should be left to adjust to room temperature before being taped otherwise it will not lay flat. Many different types of floor are available, including different colors and degrees of cushioning, and the product may be known by it's manufacturer's name (e.g. Marley Floor, Harlequin Floor).
2) A wooden floor which is either naturally springy or has been constructed with rubber pads under it which absorb impact, and create a surface which performers are able to jump on without damaging knees or other joints, as the floor absorbs the impact.
German: Tanzteppich

DANCE LIGHTING
Lighting design for Dance is reliant on a great deal of sidelight from BOOMS at the side of the stage. There are normally at least three lanterns on each boom, and three heights - SHINS (to light feet and lower legs), MIDS and HEADS.

DANCER
Member of the company whose role is choreographed, and who has no spoken words.

DARK
A venue that has been closed to the public. Some theatres go dark temporarily during production periods, when the next show is in preparation on stage. To keep the audience (and their money) coming in, some venues show films or have other activities not involving the stage.

DARK RIDE
A themed attraction taking place in an indoor environment where the ride designers have total control over light and sound. Often incorporates a mechanical ride system to move the guests through the attraction at a known rate, and may also include special effects and animatronic elements. 
More about Dark Rides

DAT (Digital Audio Tape)
See DIGITAL RECORDING.

DATA PROJECTOR
As prices are dropping, the use of a data projector connected to a laptop or PC/Mac is within the budget of almost every performance.
See link below for more information. 
Known in parts of Europe as a BEAMER.
See Multimedia Projection for Drama for more information.

DAYMAN
A member of the backstage staff who is hired or paid by the day, for the specific hours worked. Prefixed by the appropriate technical area (e.g. Stage Daymen, Electrics Dayman / LX Dayman etc). May also be required to work shows (Show Dayman). 

DEBRIEF
Following a rehearsal (or an early performance in a run) the director/producer/actors captain or a senior supervisor will give notes to the cast and crew about where to make changes, improvements, cuts etc.

DÉNOUEMENT
The moment in a drama when the essential plot point is unravelled or explained. (e.g. "So you see I couldn't have killed the gardener. Because I AM the gardener" (Loud organ music etc.)).

DBO (Dead Blackout)
See BLACKOUT.

DBX
A tape-recording noise reduction process.

DC
Short for DIRECT CURRENT.

DCC
(Digital Compact Cassette) Manufactured by Philips in the Netherlands, this format was supposed to be the successor to the compact cassette, but Mini Disk won the marketing war. DCC was discontinued for mass market use in 1996. See DIGITAL RECORDING.

DDA
Acronym for the Disability Discrimination Act (DDA) which became law in 1995 in the UK. It covers similar ground to the Americans with Disabilities Act, which became law in 1990. Both Acts are designed to outlaw any kind of discrimination against people with any form of disability. 
The acronyms ADA and DDA are used also to describe the amendments that are made to procedures, buildings and resources to comply with the Act. 

DE-RIG
The process of removing lanterns & cabling from flying bars or grid - returning the venue to it's normal state, or as preparation for the next production.

DEAD
1) A pre-plotted height for a piece of scenery or lighting bar - 'that bar's on its dead'. The positional indicators on the rope (either PVC tape, or more traditionally cotton tape passed through the strands of the rope) are called DEADS. Sometimes flying pieces are given a number of extra deads, that may be COLOR coded, in addition to the 'in dead' (lower) and 'out dead' (higher - out of view). In the US, TRIM has the same meaning. Fluorescent ribbon is often used, through the fibres of the rope. The fluorescent COLOR shows very clearly under UV light, which is often used to light fly floors. 
2) Scenery or equipment not needed for current production - 'that table's dead'.
3) An electric circuit that has been switched off or has failed - 'the circuit's dead, you can change the lamp now'
Submitted by Chris Higgs

DEAD HANG
A rigging point direct to the grid / beams above the stage, not to a flying bar.

DEAD HINGE
A hinge used as a right-angle bracket.

DEAD LINE
A static suspension, 'drop wire' or bracing line. A suspension without any lifting power.
Submitted by Chris Higgs

DEAD MAN
Also known as DEADMAN'S BUTTON (DMB). This is a handle that has to be squeezed by a technician in order for a pre-programmed automation sequence to take place. If for any reason the relevant technician is not in position, the system does not allow the sequence to run. 

DEAD OUT
To replace a hoist or winch suspension with a dead line. Once the truss or piece is at trim, to tranfer the load onto 'dead lines' and remove the hoists or lifting devices.
Submitted by Chris Higgs

DEAD ROOM
A room with very thick sound absorbers, causing a very dull sound with no reverberation.

DECIBEL (dB)
Relative measurement for the volume (loudness) of sound. One dB is the smallest variation in loudness that the human ear can detect. Also used to measure the difference between two voltages, or two currents. See ZERO DB.

DECK
1) Stage/Rostrum Floor (e.g. "Fly that flat in to the deck") [known in German as bühnenboden]
2) Tape deck/Record deck.
3) A steel-framed platform with a wooden top used with replaceable scaffold legs (Trade names include Steeldeck, Metrodeck (made by Maltbury), ProDeck).

DECOR
See SET DESIGNER.

DELAY
Outboard sound equipment that can momentarily stores a signal being sent to part of a P.A. system so that delayed reinforced sound reaches the audience at the same time (or just after) the live sound from the stage. Using the 'Haas Effect' the audience cannot detect the sound as amplified.

DEMUX BOX
Short for De-Multiplex. Interface unit between the serial digital output of a memory lighting control desk to the parallel analogue signal understood by a non-digital dimmer. See MULTIPLEX SIGNAL for more.

DEPUTY STAGE MANAGER (DSM)
Usually shortened to DSM, this is a member of the Stage Management team. In the UK, the DSM is often "on the book" - that is, they are in charge of calling all of the technical and actor cues during the show, usually using a headset communications system and/or a system of cue lights. The DSM is often also in rehearsal working with the director to prepare the prompt book. Known in some places as a Stage Director.
See also PROMPT BOOK, STAGE MANAGER.
German: Inspizient

DESIGNER
See SET DESIGNER, COSTUME DESIGNER, LIGHTING DESIGNER, SCENOGRAPHER.

DESIGNERS CONTROL
See RIGGERS CONTROL.

DEUS EX MACHINA
Latin for God in the Machine. A mechanical device used in Greek classical and medieval drama to lower an actor playing God from the flies above the stage to resolve the conflict in a play.
The mechanical crane that carried the DEUS EX MACHINA was known as MECHANE.
The term sometimes refers to a character which has a similar function in a more modern drama.

DEVISED THEATRE
Also known as Collaborative Creation (especially in the USA). Devised Theatre is a form of theatre where the script originates not from a writer or writers, but from collaborative, usually improvisatory, work by a group of people (usually, but not necessarily, the performers). The devising process can start from an idea, a theme, an existing story, a historical event, or from a visual image. 

DFR (Durably Flame-Retardant)
A description of cloth which has been treated to be flame retardant, and can withstand a number of washes before needing any re-treatment. See manufacturer for full details. See also NDFR and IFR.

DI BOX / D.I.BOX
Interface unit to convert the high impedance unbalanced output of an instrument (e.g. Electric guitar) into a low impedance balanced signal of low level suitable for connection to the microphone input of a mixing desk. Usually has an output jack socket so that the instruments unprocessed signal can be passed direct to the musicians amplifier. DI = Direct Injection.

DIALECT COACH
Specialist who's bought into a production to train actors in a specific dialect / accent.

DIALOGUE
The spoken text of a play - conversations between characters is dialogue. See MONOLOGUE and DUOLOGUE.

DIAPHRAGM
1) Lighting: See IRIS.
2) Sound: The part of a microphone which responds to sound waves.
3) Human Biology: (from WIkipedia) a dome-shaped muscular partition separating the thorax from the abdomen in mammals. It plays a major role in breathing, as its contraction increases the volume of the thorax and so inflates the lungs.

DICHROIC FILTER
Glass COLOR filters which reflect all light except that which is the COLOR of the filter, which passes through. Normal plastic gels absorb the unwanted colors, turning the light into heat. Dichroic filters run cooler, and produce a much cooler beam of light. Longer lasting, but a lot more expensive, they are predominantly used in moving lights or architectural applications.

DICHROIC LAMP
A low voltage display lamp with a reflector that lets heat pass through it, rather than reflecting it. Results in a much 'cooler' light.

DICTION
The quality or style of speaking of a character within the play, consisting of components such as accent, inflection, intonation and enunciation. An actor whose words are clearly intelligible and audible is said to have good diction. 

DIDACTIC
Didacticism is a philosophy that emphasizes instructional and informative qualities in literature and other types of art. The term has its origin in the Ancient Greek word διδακτικός (didaktikos), "related to education and teaching", and signified learning in a fascinating and intriguing manner.
Didactic art was meant both to entertain and to instruct.
Didactic plays, for instance, were intended to convey a moral theme or other rich truth to the audience. An example of didactic writing is Alexander Pope's An Essay on Criticism (1711), which offers a range of advice about critics and criticism. An example of didactism in music is the chant Ut queant laxis, which was used by Guido of Arezzo to teach solfege syllables. (from Wikipedia)
Wikipedia entry

DIEGETIC
Music or sound that is heard by the characters on stage (rather than just being for the audience to hear) is said to be DIEGETIC. (e.g. a piece of music played on a radio on the set).
The opposite (NON-DIEGETIC) sound or music is specifically NOT heard by the actors (e.g. scene change music, or an emotional underscore).
A piece of music can be both diegetic and non-diegetic, if it starts out at low-volume, coming from a radio on the set (diegetic), and then swells in volume and expands to fill the whole sound system (non-diegetic). It obviously cannot be both simultaneously, however! 

DIFFUSION
See FROST.

DIGITAL
Many electronic devices use digital logic. Information is handled in separate bits (either ON or OFF) rather than continuously variable analogue signals. Most computer lighting boards give a digital multiplexed output, and more and more sound equipment is going digital.

DIGITAL DIMMER
The new generation of dimmers that can respond directly to the digital multiplexed output of the lighting desk. The technology also permits the dimmer to report faults and other data back to the control board.

DIGITAL EFFECTS
Reverb, Delay, Phasing, Flanging, Harmonising, Chorusing. More information coming soon !

DIGITAL LIGHT CURTAIN / DLC / D.L.C.
A remotely controllable motorised batten fitted with an integral COLOR changer. The DLC can now be controlled via DMX (via an interface) although it originally used software called Light Moves running on a Mac. The effect produced by this lantern is a wall of light (when used with a HAZE MACHINE). See also LIGHT CURTAIN.
DHA Lighting website - Digital Light Curtains

DIGITAL RECORDING
1) ADAM : (Akai Digital Audio Multitrack). 12 track recording onto Video 8 tape. 16 bit, 44.1 or 48kHz sampling rate.
2) ADAT (Alesis Digital Audio Tape) Digital 8 track multitrack recording format introduced in 1991. There are two formats of recording: Type 1 (16 bit) Type 2 (20 bit) at two sample rates (44.1kHz and 48 kHz) onto standard SVHS video tapes.
3) DAT (Digital Audio Tape) Cassette-like system which has much higher quality than standard audio cassettes. Introduced in 1987, and widely used in gathering sound effects, for news gathering, and for playback of music.
4) DCC (Digital Compact Cassette) Rival to DAT which also plays standard audio cassettes. DCC was discontinued in 1996.
5) MiniDisc (MD) : Uses magnetic disk technology, rather than tape. A laser heats an area of magnetic disk which is then written to by a magnetic head. When cooled, the magnetic information is read from the disk by laser. Tracks can be named, and are instant start. Very theatre-friendly system.
6) Direct to Disk : Uses the hard disk present in most PCs as the recording medium.
Alesis Website

DIGS
Colloquial term for short-term accommodation for actors during the run of a show. Originally short for diggings, the term appeared in the UK publication The Stage in 1893.

DIM OUT
Reduction of lighting level for a scene change, that isn't quite a BLACKOUT.

DIMMER
Electrical or electronic device which controls the amount of electricity passed to a lantern, and therefore the intensity of the lamp.
Dimmers in the Backstage Heritage Collection Archive

DIMMER BEACH
Area near or on the stage occupied by the dimmer racks and associated power distribution equipment of a touring or festival performance (i.e. a temporary venue). 

DIMMER DOUBLING
A system designed by ETC where two ETC lanterns can be connected to a single ETC dimmer, and have different intensities. It only works with 115V / 60Hz supplies (e.g. USA). A special adapter ('twofer') is connected to the dimmer output. This contains a series of diodes which split the AC sine wave into two halves (positive and negative). Each half is sent to a separate socket on the adaptor and from there to a modified ETC Source Four lantern with a 77 volt lamp. Using these lower voltage lamps means that full intensity is achievable using only half the AC wave. The system will not work in the UK or other countries with 50Hz power supplies as the flickering of the lamps is too noticeable.
Dimmer Doubling information on ETC website

DIMMER LAW (CONTROL DESK)
The dimmer law in a lighting desk defines the relationship between the control value (fader position) and the console output value (outgoing DMX level).
Submitted by Andre Broucke

DIMMER LAW (Dimmer)
The dimmer law defines the relationship between the incoming DMX control value and the dimmer output RMS voltage. Common dimmer laws are 'linear RMS voltage' and 'linear light output'. Around the rated lamp voltage the light output is quite sensitive to voltage variations (a slightly lower voltage can also improve lamp life). If the dimmer is set to 'linear light' and you fade from 100% to 95%, the light output will be reduced by 5%. If you set the dimmer to 'linear RMS voltage' and you fade from 100% to 95%, the light output will be reduced by more than 5%.
Submitted by Andre Broucke

DIMMER LAYOUT
See CHEAT SHEET.

DIMMER PER CIRCUIT
A lighting installation where there is no patching system. Each lighting circuit / socket has a dimmer always connected to it. This has advantages in that you never run out of dimmers, but allows no flexibility and can have cost disadvantages in a large space.

DIMMER RACK
A number of individual lighting dimmer circuits built into a single case. Consists of a single power input, a lighting control (DMX512) input and sockets to connect lanterns. A dimmer rack can be set to respond to any control channel by setting its start address (known as "addressing" the rack). 

DIMMING SHUTTER
Mechanical way of dimming the light output from a discharge lamp or projector when dimming the lamp is not possible. Consists of a series of horizontal blades which are rotated to reduce and then cut the light completely. See also DOWSER/DOUSER.

DIN
Deutscher Industrie Normen. European standard covering audio connectors and tape equalisation characteristics.

DINNER THEATRE
A theatre performance that includes a meal, either at the same venue or at an adjacent restaurant. 
Although it was popular in the 1950s in the USA (as Dinner Theater), there are still many venues worldwide where a live performance is accompanied by a meal, usually in a tourist-focussed themed attraction. Examples run daily in Las Vegas or Orlando, Florida, and include murder-mystery themes, medieval themes, or magic shows with dinner served. 

DIP
1) Small covered trap at stage level containing electrical outlets. (US equivalent is FLOORPOCKET)
2) Any dimmer outlets at floor level around the stage (e.g. 'What's the nearest dip circuit to downstage left so I can plug the birdie in?')
3) Lighting equipment on stands at stage level. (e.g. 'We're just focussing the dips now')
4) Low lighting intensity when cross fading between two higher states - 'there's a dip between these two states'.
5) Transparent lacquer for COLORing lamp bulbs - known as 'Lamp Dip'.

DIP SWITCH
Small plastic switch used to configure the functions of a piece of equipment. Most often used for setting the DMX address of either a moving light, COLOR scroller, or LED unit.
DIP stands for Dual In-line Package.

DIPLESS CROSSFADE
See CROSSFADE.

DIPOLE
Aerial used with radio microphone systems. A relatively long aerial in two parts, with an insulator at each end, connected in the middle to a coaxial cable which then connects to the receiver.

DIRECT CURRENT
Electric current that flows in one direction only (e.g. from a battery). Abbreviated to DC. See also ALTERNATING CURRENT.

DIRECT INJECTION BOX
See DI BOX.

DIRECTOR
There are many types of director.
Broadly, the role involves being responsible for the overall artistic vision of a production.
ARTISTIC DIRECTOR - Normally in charge of the programming of a venue. May also direct shows.
EXECUTIVE DIRECTOR - Manager in charge of the administration of a venue.
TECHNICAL DIRECTOR - In charge of the technical requirements of a production.
(The term LIGHTING DIRECTOR is used in the UK for a TV Lighting Designer).

DISCHARGE LAMP
A high-powered source of light produced by means of an electrical discharge between two electrodes. An arc light, for example uses a discharge between two carbon rods which are manually or automatically fed together as they are burnt up. The use of this type of lighting is restricted to non-dimming applications such as followspots and projection, where dimming is achieved by mechanical means. Many of the new generation of moving lights use discharge lamps, dichroic filters and mechanical dimming shutters.
See BALLAST, CSI, CID, MSR, HMI, HTI, Xenon, MBI.

DISCONNECT
(US) Also known as a COMPANY SWITCH, this is a large capacity power connection point on/near the stage which touring companies can use to connect their equipment.

DISSOLVE UNIT
Interface connected between two or more slide projectors and a tape player. Synchronisation signals recorded onto the tape are detected by the dissolve unit and fade up the lamp in one slide projector while changing the slide in the other, and then vice versa, producing a dipless crossfade between the two images.

DISTORTION
Usually undesirable result of overloading sound equipment. Reducing the levels can remedy the situation.

DISTRIBUTION BOARD
System of interconnected fuse carriers and cabling that routes an incoming power supply to a number of different outputs. Known colloquially as DISTRO.

DISTRO / POWER DISTRO
See DISTRIBUTION BOARD.

DITHYRAMB
The dithyramb was an ancient Greek hymn sung and danced in honor of Dionysus, the god of wine and fertility; the term was also used as an epithet of the god.

DIVERSITY
A way of maximising the quality of received radio signal by using two receivers and aerials tuned to the same frequency - the circuitry automatically silently switches to the strongest signal.

DIVERTISSEMENT
(from the French 'diversion' or 'amusement') is used, in a similar sense to the Italian 'divertimento', for a light piece of music for a small group of players, however the French term has additional meanings.
During the 17th and 18th century, the term implied incidental aspects of an entertainment (usually involving singing and dancing) that might be inserted in an opera or ballet or other stage performance. In the operas of Lully these 'divertissements' were sometimes linked to the main plot, or performed at the close of the performance. (Similar examples during the 19th century include Charles Gounod's opera Faust and Delibes's ballet Coppélia.) Special entertainments of a similar kind given between the acts of an opera were called 'intermèdes'.
The term is also sometimes used for a ballet suite of loosely-connected dances. One 20th-century example is Jacques Ibert's Divertissement. Jean Françaix named four of his compositions Divertissement.

DLP / D.L.P.
Digital Light Processing. Digital technology licenced from Texas Instruments which enables video projectors to deliver a brighter, sharper, more detailed digital image. The first DLP projectors arrived in 1996.
DLP technology

DMX BUFFER
Powered device which is used to boost a DMX512 signal so that it can reliably travel over a long distance.
The maximum distance for a DMX512 signal is 300m - using a buffer you can send the signal an additional 300m. 

DMX MERGE
Lighting control accessory which accepts multiple DMX inputs (e.g. from a number of lighting controllers) and merges them together to a single DMX feed to control dimmers or moving lights etc. 

DMX TERMINATOR
A DMX terminator is a 3 or 5 pin XLR connector which is used at the end of a DMX run to absorb the data signal to stop it being reflected back along the DMX cable. The terminator is very easy to make, and consists of a 120 Ohm half-watt resistor soldered between pins 2 and 3 of the XLR connector. A DMX run should always be terminated, and although the system may work without one, continued operation cannot be guaranteed. A system with poor quality DMX cable (or cable of a long run) will require termination in order to operate correctly.

DMX512
Short for Digital Multiplex. See MULTIPLEXED (MUX) SIGNAL.

DMX512-A
See MULTIPLEXED SIGNAL.

DOCK
See SCENE DOCK.

DOCUMENTARY THEATRE
Documentary theatre, or theatre of fact, is theatre that wholly or in part uses pre-existing documentary material (such as newspapers, government reports, interviews, etc.) as source material for the script, ideally without altering its wording.
Where it's featured solely on the words of others, usually members of the public in a particular situation, it's known as VERBATIM THEATRE.

DOG
Colloquial term for a wire rope grip. Occasional a rope 'dog' or a girder 'dog' - a device that clamps.
Submitted by Chris Higgs

DOGBOX
Channel at the rear of a mixing desk flight case used to contain cables and adaptors to enable some cabling to remain connected whilst in the case. Some cases have a hinged removable dogbox cover to hide the cables during operation where the appearance of the desk is important. 

DOLBY
Trade name for a series of noise reduction systems that have become standard on many tape playback machines. Most film soundtracks are produced using this process. Different varieties are found from Dolby B on most personal cassette players, to Dolby SR and Digital, the current state of the art for cinema.
Dolby Labs Website

DOLLY
A small wheeled platform used to move heavy items. (E.g. a piano dolly). 
Also refers to a wheeled camera trolley running on tracks used in the film industry.

DOME
1) (Aus) Follow spot location usually at rear of the upper gallery. Sometimes referred to as BIOBOX, where the control booth and followspot position are the same.
2) (Aus) A Followspot in any location (from the above).

DOME OP
Australian term for the followspot operator. See DOME.
Submitted by Mac Calder

DONGLE
1) A device which connects into the USB port of a computer, which activates a software licence on the computer, allowing software to run. 2) An adaptor with on-board conversion hardware, which plugs into the USB or other serial port of a computer and enables you to connect, for example, a microphone (to record onto the computer) or a DMX cable (to control lighting etc equipment using software on the computer). 

DONUT
A metal plate with a hole in the middle inserted in the COLOR runners of a lantern to sharpen focus (in the case of a profile) or reduce spill.

DOOFER
An object or tool that you're not sure of the correct name for. For example, 'Pass me the doofer so I can sort this thingy'.

DOOR FLAT
Scenery item consisting of a wall containing a working (practical) door.

DOOR SLAM
A small wooden box with a heavy door and various bolts and locks used to simulate slamming and other door sound effects offstage.

DOUBLE HANDLING
Moving scenery and other equipment more than necessary because it wasn't properly sorted or positioned in the first place.

DOUBLE PURCHASE
Counterweighted flying system where the cradle/arbor travels half the distance of the fly bar, leaving the side wall of the stage under the fly floors clear of flying equipment. The cradle of a double purchase system needs twice as many counterweights as that of a single purchase system balancing the same weight.
The wire running between the cradle and the flying bar is the purchase line. 

DOUGHNUT
See DONUT.

DOUGHNUT REVOLVE
See REVOLVE.

DOWN TOOLS
An instruction from a manager (or team leader) to stop work, usually as a form of protest, or as part of union-led industrial action. 

DOWNLIGHT
A light from directly above the acting area. A downlight could be a spot or a wash of light.
See also BACKLIGHT 

DOWNSTAGE
End-On Stage Layout Plan (theatrecrafts.com)1) The part of the stage nearest to the audience (the lowest part of a raked stage). [See Diagram]
2) A movement towards the audience (in a proscenium theatre).

DOWSER (UK) / DOUSER (US)
A metal flag used in larger followspots and projection equipment to cut off the light beam without cutting off the electrical supply. Discharge lamps cannot be dimmed, so this is the only way of stopping light. Discharge lamps need a period of cooling down when they are turned off before they can be turned on again, so they should not be switched off if needed again within about two hours.
See also DIMMING SHUTTER.

DPI
Dots per inch. A measure of the resolution of a printed or computer image.

DRAMA
The academic subject area into which theatre falls.

DRAMA TEACHER
Teacher of Drama.

DRAMATIC IRONY
A dramatic device whereby the audience is aware of something that one or more characters are not, and action onstage reflects the effect of this lack of knowledge (frequently comic, but also tragic). Dramatic Irony is often used to underline plot points for the audience.
Submitted by Gregg Shanks

DRAMATIC PAUSE
A brief pause (a few beats) in an actors' delivery of a line to emphasise a moment or to heighten anticipation. 
It's important that the DSM does not shout out the next line, while the lead actor is pausing dramatically. 

DRAMATIC TIME
This refers to the compressed timescale that occurs within a play, when compared to the actual running time of the show. A 2 to 3 hour timeslot can cover the same amount of dramatic time (when the action of the play occurs in 2 to 3 hours) or it can cover a hundred years (or anywhere in between). 

DRAMATIS PERSONAE
Latin for the persons (characters) in a play. The list on the front page of a script which lists the characters in the text, and sometimes their relationship to each other.

DRAMATIST
A playwright, composer or lyrisist who takes an existing story and transforms it into a play or musical.
Dramatists Guild of America

DRAMATURG
Works as an advisor/assistant to the director on the background and historical relevance of the play being produced. Also can act as a liaison between director and playwright, and can work on the text of the play (editing & revising scripts). Also advises the theatre management staff on the suitability of plays for the theatre's audience and artistic policy. See link below for more information.
What is Dramaturgy?

DRAPES
Stage Curtains. See also TABS.

DRENCHER
System of pipes arranged at the top of a safety curtain (aka Iron) to drench it with water in the event of fire. The water prevents it buckling as it descends. 

DRESS CIRCLE
See CIRCLE.

DRESS LIGHTING
Providing a low level of lights to an open stage while the audience enter the house up until the performance starts. Also known as PRESET.

DRESS PARADE
Review by director/designer/wardrobe staff of all costumes worn by cast and paraded under stage lighting. Any defects, misfits etc. are noted or corrected before the first Dress Rehearsal.
Also known as a Costume Parade.

DRESS REHEARSAL
A full rehearsal, with all technical and creative elements brought together. The performance as it will be 'on the night'.
German: hauptprobe (final rehearsal) 

DRESSER
Member of the WARDROBE Department who helps actors with costume care and costume changes during the performance.

DRESSING (the set)
Decorative props (some practical) and furnishings added to a stage setting are known as Set Dressing. See also TAB DRESSING.

DRESSING ROOMS
Rooms containing clothes rails and mirrors (often surrounded with lights) in which actors change into their costumes and apply make-up. Dressing Room doors have a list of the actors contained within.
See also GREEN ROOM.

DRIFT
1) The effective travelling distance of a suspension barrel between the lowest it can reach with the scenic piece attached and the underside of the grid. The drift will be variable depending on the depth of a scenic piece suspended beneath the barrel. ie the comment 'there isn't enough drift' will usually mean that a piece cannot be flown out sufficently high to mask.
2) The wire that is used to achieve the drift (e.g. 'pass me a 2 metre drift, please').

DRIFT WIRE
A length of suspension wire of standard length with eyelets at each end between the counterweight bar and the top of the scenic piece flown from it.

DROP
1) See CLOTH.
2) A mechanism for dropping items from the fly tower onto the stage (e.g. Petal Drop, Leaf Drop etc.) Normally consists of a bag or box with a lid / section which can be released either by removing a pin via a control line (piece of string) or electrically using a solenoid (electromagnet).

DROP AND SLIDE DOOR
Mechanised cover for a scenic automation trapdoor. Also known as a SUNROOF.

DROP BOX
A wooden box with a lid which can be opened remotely, which is used to drop (lightweight) objects (e.g. paper) onto the stage on a specific cue. The lid usually opens downwards, and can be secured by a hinge pin. The pin can be pulled out with a piece of string through a small loop or eye, which stops the pin being lost. An electric release can also be used, involving an electromagnetic device called a solenoid to either pull out the pin. See also DROP BAG.

DROP SHACKLE
The other bow shackle in a 'basket' assembly, the one that is actually screwed in use (unscrew it and the load drops!)
Submitted by Chris Higgs

DROP WIRE
The vertical wire rope used for rigging or suspending an object from a 'rigging point'. Often provided by a venue for their client to fix to (to maintain control over rigging practices). Also known as a DROPPER.
Submitted by Chris Higgs

DRUGGET
Canvas or cloth used to mask and/or protect a floor.

DRY
1) An actor forgetting the words of his script.
2) To record a sound without using any effect or other processing is to record it 'dry'. Recording with an effect is recording 'wet'.

DRY ICE
Frozen solid carbon dioxide (CO2) at a temperature of -78.5° centigrade which produces clouds of steam-loaded CO2 gas forming a low-lying mist or fog when dropped into boiling water. Although non-toxic, caution is required in the storage and handling of dry ice because of its extreme cold. Water is boiled in a large tank offstage, into which the dry ice is lowered in a basket. Fans and ducts then direct the gas onto the stage. Dry ice does not support life, so care should be taken that small animals, actors etc.are not below the level of the dry ice for more than a few seconds.
See also LOW SMOKE.

DRY RUN
A practice run, usually a Technical run without actors. Also known as a Dry Tech.

DRY TECH
See TECHNICAL REHEARSAL.

DS
Abbreviation for DOWNSTAGE. 

DSC or DC
Short for DOWNSTAGE CENTER - the prime location in the middle of the stage, nearest the audience. 

DSOP
End-On Stage Layout Plan (theatrecrafts.com)Abbreviation for Downstage Opposite Prompt. Refers to the area nearest the audience on stage right. (Prompt side or PS is stage left). 

DUBBING
The analogue process of copying a sound or video from one source to another for backup purposes, or for mass distribution.

DUOLOGUE
Part of a scene in a drama which is a scripted conversation between only two characters. See also MONOLOGUE and DIALOGUE.

DUTCHMAN
Tape or material used to cover the seams between flats or to cover hinges, prior to painting.

DUTY ELECTRICIAN
The member of the lighting team on duty for a particular event. Also known as DUTY LX. 

DUVETYNE
See MOLTON.

DV
Digital Video. Professional video format.

DVCAM
TO BE DEFINED.

DVD
Digital Versatile Disc.
DVD FAQ

DVI
Digital Visual Interface. New interface connection standard between computer and display device.
PDF article about DVI

DWG
File type for a CAD file (short for DraWinG). The format is used for storing two and three dimensional design data and metadata. It is the native format for several CAD packages including AutoCAD, IntelliCAD (and its variants) and Caddie. In addition, DWG is supported non-natively by many other CAD applications. The .bak (drawing backup), .dws (drawing standards), .dwt (drawing template) and .sv$ (temporary automatic save) files are also DWG files.

DYNAMIC
1) A DYNAMIC LOAD employs powered lifting equipment that magnifies the loading on the supporting equipment and structure due to the need to overcome the force of gravity.
2) A DYNAMIC ROPE is one that will absorb energy by stretching.
3) DYNAMIC BRAKING is a technique where progressively firmer braking is applied, as opposed to a sudden braking force. See also STATIC.
Submitted by Chris Higgs.

DYNAMIC MIC
Robust type of microphone which picks up the sound on a diaphragm connected to a coil of wire which moves within a magnet. An alternating current is induced into the wire which provides the electrical output. Most dynamic mics have low output impedances of 200 Ohms. See CONDENSER MIC and ELECTRET MIC.


 E.R.S.
(ERS) Ellipsoidal Reflector Spotlight (US)

EARTH LOOP
Normally refers to audio interference resulting from a situation where two pieces of sound equipment are connected together over a long distance. The earths of the equipment are at different potential, and this results in an audible hum or buzz. Can be cured by removing the screen connection on one end of the signal cable. Electrical earth connections must never be removed.

EARTH SPIKE
Copper rod inserted into the ground to maintain earth continuity (especially when using generators etc.)

EARTHING
Electrical safety requirement that metal parts of electrical equipment are connected to a common earth or ground point so that in the event of a fault, excess current can be carried away, causing the fuse to blow. Known in the USA as Ground. Some sound problems (such as hums) can be cured by altering the earthing / grounding arrangements of the system, but this should never involve removing the earth connections to equipment, only by adding an earth connection where none exists, or by adjusting the way audio cables are wired. Seek professional advice to avoid safety problems.

ECHO
A repeated sound received late enough to be heard as distinct from the source. See REVERB.

EDISON PLUG
Standard domestic power connector in the USA - a plastic body with two parallel metal contacts.

EDISON SCREW (ES)
Circular threaded lamp holder which is one of the standard fittings for domestic light bulbs. Other common types are BC (Bayonet Cap) and SES (Small Edison Screw). GES (Giant Edison Screw) is used for large wattage lamps.

EDM
Acronym for Electronic Dance Music. Repetitive beats and an awesome light show. 

EDUCATION DIRECTOR
Member of the theatre staff who develops work for schools, or provides resources on current productions and runs workshops for students / school groups.

EFFECTS PROJECTOR
VSFX3 Effects Disc and Effects Projector (City Theatrical)Lantern used to project the image from a rotating glass effects disc. Used with an objective lens to produce the desired size of image. Commonly used discs are clouds, flames and rain.
See also: Lighting Effects

EFFECTS, LIGHTING
Animation Disc: A slotted or perforated metal disc which rotates in front of a lantern to provide 'movement' in the light. Most effective when used in front of a profile carrying a gobo.
Effect Disc: A painted glass disc rotating in front of an effects projector with an objective lens to focus the image (eg Flames, Rain, Snow).
Flicker Flame: Irregularly slotted rotating metal disc through which light is shone onto a prism-type piece of glass which scatters the beam of light and adds the 'dancing' effect of firelight to a scene.
Gobo Rotator: Motorised device inserted into the gate of a profile lantern that can be remotely controlled to rotate a gobo, usually with variable speed and direction.
KK Wheel: Slotted metal disc which rotates in front of a lantern to break up the light and provide movement. (Flicker Wheel)
Lightning: Created through the use of strobe sources or LED floods. Photoflood lamps were used in the past, but have a very short life, and aren't as bright as the other options.
Tubular Wave Ripple: Horizontal linear lamp around which a slotted cylinder is rotated providing a rising light (as reflected from water onto the side of a ship).

See also: Pyrotechnics
Lighting Effects
Fog, Smoke & Haze On Stage

EFFECTS, SOUND
1) Recorded : Often abbreviated to FX. There are many sources for recorded sound effects, from Compact Discs, to downloading from the internet. May form an obvious part of the action (train arriving at station) or may be in the background throughout a scene (e.g. birds chirping).
2) Live : Gunshots, door slams, and offstage voices (amongst many others) are most effective when done live.
See Door slam, Thunder Sheet, Rain box.
See also Compressor, Digital Effects, Exciter, Noise Gate, Reverb.

EGGS
Slang term used for Strand Pattern 123's, due to their shape.
Strand Archive

EIGHT ASPECTS OF THEATRE
Refers to a book entitled The Theatre of Bertolt Brecht: A Study from Eight Aspects by John Willetts (1959). The eight aspects of Brecht's work that are analysed in the book are:
1) The Subject Matter
2) The Language
3) Theatrical Influences
4) The Music
5) Theatrical Practice
6) The Theory
7) Politics
8) The English Aspect.

EKKYKLEMA / ECCYCLEMA
(Greek) Moveable platform used to move items on and off the Greek stage. The forerunner of the modern WAGON or TRUCK.

EL WIRE
Electro-luminescent Wire. Requires an alternating current power supply of between 90-120 volts, but this is usually generated by an oscillator circuit powered by a few AA batteries. The wire is very efficient and robust. The weak points tend to be the connections between the wire and the power supply, so ensure these are well-protected if the wire is being used in/on a prop or costume. 

ELECTRET MIC
A condenser microphone where the capacitor plates are given a charge during manufacture which they retain, therefore requiring no external power supply.

ELECTRIC
In the US, LX bars are ELECTRICs bars.
LX1 in the UK (first bar upstage of the proscenium arch) is FIRST ELECTRIC in the US.
In the UK, the bars front-of-house (audience side of the proscenium arch) are usually given names (e.g. Advance Bar, Front Perch, Circle Front) and upstage of the proscenium are numbered, with LX1 as the most downstage. 

ELECTRICS
See LX.

ELEVATION
A working drawing usually drawn to scale, showing the side view of a set or lighting rig. See PLAN.
In the US, the term "elevation" refers to a Front elevation. A Rear elevation shows backs of scenic elements. A side view of a set is known as a "section".
See also PAINTERS' ELEVATION.

ELEVATOR STAGE
A type of mechanised stage which has sections that can be raised or lowered.

ELLIPSOIDAL
Strand Lekolite 8 x 13A profile lantern with an elliptical reflector and at least one lens. Also known as an ERS (Ellipsoidal Reflector Spotlight).
A common type was the LEKO, made by Strand, but this has been eclipsed by the Source Four range, made by ETC.

EMERGENCY LIGHTING
A self-contained lighting system for a public space that provides enough illumination for the public to leave the area and to locate exits in the event of a power cut.
Emergency Lighting systems should be checked regularly (as required by local licencing authorities).
It's especially important to consider power cuts when using non-theatre spaces (especially outdoor spaces) for performances. 

EMERGENCY STOP
Emergency Stop button on Impressario automation control deskAlso known as E-STOP, all scenic automation or powered flying systems have an emergency stop facility built into them. The pressing of any e-stop button in the system will immediately halt any movement and prevent any further movement until the system is reset. 

EMF
Abbreviation for Electromotive Force, or VOLTAGE.

ENCODER WHEEL
A flat disc with an indentation used to control certain functions of (often) moving lights on a lighting control desk. 

ENCORE
An extension of the performance due to audience demand. This usually applies to music concerts or stand-up comedy shows, where the performer will have an extra song or routine ready if there is a lot of applause. From the French which means "again" or "more".

END ON
End-On Stage Layout Plan (theatrecrafts.com)Traditional audience seating layout where the audience is looking at the stage from the same direction. This seating layout is that of a Proscenium Arch theatre.
Also known as Proscenium Staging.
The end-on stage can be split into 9 areas: upstage right, upstage CENTER, upstage left, CENTER stage right, CENTER stage, CENTER stage left, downstage right, downstage CENTER, downstage left.
See also THRUST, IN THE ROUND, TRAVERSE.

ENHANCER
Sound processing equipment which increases the presence of the vocal track in a mix by adding to the treble information in the signal. Also known as an Exciter.

ENSEMBLE
An acting group. Normally used to describe a group of actors who work well together, with no-one outshining the others. A performance where the emphasis is on group work, and there are no star performers, is an ensemble performance. 

ENTERTAINMENT TECHNOLOGY
Any technical or practical craft used in the creation of live events or experiences. As the definition of 'live events or experiences' includes music concerts, theatre, theme parks, visitor attractions, museums and sports events, the skills needed are very broad. It's not necessary for anyone to be highly skilled in all of the crafts, but an understanding of the whole picture is very helpful, and knowing when to call in a specialist (and where to find them) is vital.

The crafts involved in entertainment technology include, but are not limited to:
Lighting (stage lighting and architectural lighting)
Sound (live and recorded)
Video and Media (projection or display)
Scenic Construction and Automation
Show Control
Animatronics
Costume
Props and Masks
Make-Up and Prosthetics

ENTR
An 'overture' to begin the second part or act of a performance. Often used now to describe any interval music.

ENTRANCE
1) A part of the set through which actors can walk onto the stage.
2) The act of an actor walking onto the stage (e.g. The ghosts entrance is from upstage left).

ENVIRONMENTAL SOUND
A sound that is not specifically mentioned in the text of the play, but helps to create a feeling of reality / appearance of truth. Examples include dripping water in a cave, distant organ music heard in a church graveyard, traffic heard passing outside an office.  
See also MOTIVATED SOUND. 

EPIC THEATRE
Epic theatre is a theatrical movement arising in the early to mid-20th century from the theories and practice of a number of theatre practitioners who responded to the political climate of the time through the creation of a new political theatre.
Epic theatre is not meant to refer to the scale or the scope of the work, but rather to the form that it takes. Epic theatre emphasizes the audience's perspective and reaction to the piece through a variety of techniques that deliberately cause them to individually engage in a different way The purpose of epic theatre is not to encourage an audience to suspend their disbelief, but rather to force them to see their world as it is. (from Wikipedia)
Wikipedia entry

EPILOGUE
Scene or speech which follows the main action of the play and provides some insight or comment on the action. See also PROLOGUE.

EQUALISATION
The process of adjusting the tonal quality of a sound. A graphic equaliser provides adjustment for a wide range of frequency bands, and is normally inserted in the signal path after the mixing desk, before the amplifier. See FEEDBACK.
(Equalisation is the British English spelling. American English uses Equalization)

EQUITY
Short for British Actors' Equity (or American Actor's Equity Association, founded in 1913, is the labor union representing actors and stage managers in the legitimate theatre in the United States). The trade union of actors, directors, designers and stage managers.
Shortened to AEA in the USA, and usually just Equity in the UK.
Equity website (UK)
Actors Equity (USA)

EQUITY LIGHT
See GHOST LIGHT.
More on Ghost Light

EQUITY SHOWCASE
A limited-run of a small-scale show (Off-Broadway or Off-Off-Broadway in New York) where actors can work outside a standard Equity contract, and be paid little (or, rarely, no) money. The Equity Showcase status requires that the production is a limited run and has a small production budget. Actors should be, at the minimum, reimbursed expenses, and any volunteering should have benefits (free workshops) and producers should make every effort to get publicity and agents to see the show. 
Casting an Equity Showcase

ER / E.R.
(US) Short for Ellipsoidal Reflector - type of fixed beam profile lantern common in the US. Also known as ERS / E.R.S. See also LEKO.

ERF / E.R.F.
(US) Short for Ellipsoidal Reflector Floodlight. See also ERS.

ERS / E.R.S.
(US) Short for Ellipsoidal Reflector Spot. See ER, also ERF.

ESCAPE ROOM
An Escape Room is an interactive live game where your team is trapped in a room (or series of rooms) until you can solve a number of puzzles. Typical Escape Rooms have a time limit of around 60 minutes.
They may involve live actors, but often there are multimedia elements, as well as lighting & sound effects and a vast array of props which act as clues (or containers for clues).
They have a great deal in common with immersive theatrical experiences, and are wildly popular world-wide.
Escape Room page

ESCAPE STAIRS
American equivalent of Get-Off treads.

ESTA
(US) Entertainment Services and Technology Association. See PLASA for the UK equivalent.
ESTA website

ETC
(Manufacturer) US/UK based manufacturer of lanterns and lighting control equipment.
ETC website

ETHERNET
Computer networking protocol which is installed on many new lighting desks, to allow networking between the main desk, dimmers, and remote desks around the theatre.

EULOGY
A speech in praise of a person or thing, often a person who has recently died or moved on to a different role / job.

EXCITER
1) See ENHANCER. 
2) Exciter Lamp - the lamp in a film projector that shines through the optical soundtrack and enables it to be read by a light sensor.

EXEUNT
(Latin) Stage direction meaning 'they leave'. Used to indicate that more than one person leaves the stage. The direction for a single person is simply Exit. 

EXIT
1) A part of the set through which actors can leave the stage.
2) The act of an actor walking off the stage (e.g. The fireman exits downstage right). 
3) A stage direction making it clear when a character should leave the scene. One of the most memorable is from Shakespeare's A Winter's Tale'Exit, pursued by a bear'. The character being pursued is Antigonus, a lord of Sicilia, who has been ordered to abandon the baby Princess Perdita.

EXIT SIGN
Usually illuminated sign, of standard size, which should always be visible, showing an audience member and the company the nearest exit.New legislation in Europe means that the word 'EXIT' has been removed from these signs to be replaced by 'Running Man', known more politically correctly as 'Person moving purposefully'.

EXODOS
(Ancient Greek) The final exit of song of a performance. 

EXPANDER
See Noise Gate.

EXPOSITION
The section of plot at the start of a play which provides essential background information about the characters, their situation, and their relationships to each other.

EXPRESSIONISM
Theatre design and performance style which places greater value on emotion than realism. The trademark Expressionist effects were often achieved through distortion.

EXTRA
A member of the cast with no speaking role who provides background interest in a crowd scene.
Term originally derived from the film industry.

EYE CANDY
Lighting equipment used (especially at live music events) to look good to the audience or the camera, rather than being used to light the performers. This is distinct from equipment used to light the air above / around the band (when haze or smoke is in use) as this has a scenographic function. Eye Candy equipment provides limited functional light. 

EYELINE
The horizon line on a piece of painted scenery.


F.B.O.
Abbreviation for Fade to Blackout.

FACING
*to be defined

FADE
A fade is an increase, diminishment or change in lighting or sound level.
A snap fade is an instant change. A slow fade could be anything from 5 seconds to a few minutes (or even more, for a naturalistic sunset lighting effect). A quick fade is a couple of seconds long.
A fade out takes the lighting state to blackout (or a particular sound to silence). A fade in does the opposite.
A crossfade smoothly transitions from one state to another, without going through darkness (or silence for sound). 

FADE DOWN
A slow dimming of the lights to a lower level, but not all the way to blackout. See also FADE OUT.

FADE OUT
A slow dimming of the lights, ending in blackout. See also FADE DOWN.

FADE TIMES
On computerised memory lighting control desks, a lighting fade can have two times - an up fade and a down fade. The Up fade time refers to the time it takes dimmer levels to rise to their new positions. The Down fade time refers to the time for dimmer levels falling to their new positions.

FADE UP
An increase in lighting or sound level, over a given time period. An increase in level from an existing state is known as a BUILD.

FADER
A vertical slider which is used to remotely set the level of a lighting or sound channel.

FALLING ACTION
The events in a play that occur after the climax has been reached, but before the final part. 

FALSE PERSPECTIVE
A scenic design technique that makes a building or set appear larger than it actually is. The scale of objects that are supposed to be further from the observer is reduced to make them appear further away, even if they're not.

FALSE PROSCENIUM
A temporary frame formed by scenic canvas or vertical flattage within the proscenium arch. Used to reduce the size of the opening when putting a small set onto a large stage.
See PROSCENIUM ARCH.

FALSE STAGE
A special stage floor laid for a production. For example to allow trucks guided by tracks cut into this false floor, to be moved by steel wires running in the shallow (2 or 3 inch) void between the false floor and the original stage floor. A false stage is also required for putting a revolve onto a stage.

FAR CYC
(US) Lighting instrument used to light cycloramas or drops (see also CYC FLOOD).

FARCE
Form of comedy play originated in France, using fast-paced physical action and visual comedy more than humour based on language.

FARM
In certain Russian-speaking countries, FARM is used to mean Truss. (So Back Farm is Back Truss). 

FAT FINGER
A common problem among lighting & sound operators, when two buttons are accidentally pressed at the same time by a finger that's too large for the buttons. 

FAZER
A combined fogger and hazer, which can produce thick or thin smoke / haze. 

FEED
1) A power supply to a piece of equipment or installation is termed a 'feed'. Sound equipment and sensitive computer equipment should have a clean feed - that is, a supply that is free from interference from other equipment.
2) A signal from one system to another is also known as a feed (for example, an audio signal from the FOH desk to a TV company videoing a concert is known as a feed. A video relay of the conductor to screens in the wings is known as a Conductor Feed, etc.)

FEEDBACK
(Automation) Process by which information about the position of a piece of scenery is fed back into an automation system to ensure it's running correctly.

FEEDBACK / HOWLROUND
(Sound) A loud whistle or rumble heard emanating from a sound system. It is caused by a sound being amplified many times. (E.g. a sound is picked up by a microphone and amplified through the speaker. The microphone picks up this amplified sound and it is sent through the system again). Feedback can be avoided by careful microphone positioning, and can be reduced by use of Equalisation to reduce the level of the frequency band causing the feedback.

FEEDER
In the US, a main power cable to an installation is known as a feeder.

FEL
Osram FEL 120V lampANSI standard 1000W lamp, with a G9.5 medium 2 pin base, and is made by a number of manufacturers including GE, Osram, Ushio, Eiko and Philips.

FERRULE
The metal sleeve used to form an eye termination in steel wire rope which is pressed onto the rope under pressure from a hydraulic tool. Usually made from aluminium alloy, copper or steel.
Submitted by Chris Higgs

FESTOON
1) See Swag 
2) Describes tabs which adopt a sculpted shape. 
3) A length of cable incorporating a number of lamp holders used for outdoor party lighting etc. Available in multi-circuit form so that the lamps can be 'chased'.

FEV
Short for French Enamel Varnish, a stain which is a mixture of shellac and dye, diluted in methylated spirit.

FIBRE FRAME
A COLOR frame made from heat resistant fibres, which doesn't get as hot to the touch as a standard metal frame.

FIBRE OPTICS / OPTICAL FIBRE
A method of directing light down a very thin glass fibre. Fibre Optics are used mostly in communication, but find theatre applications in star cloths which are black backcloths with the ends of optical fibres poked through, to create a mass of pin pricks of light. A large bundle or harness of fibres may be fed from one light source, sometimes with a motorised COLOR or flicker wheel. 
New technology enables digital sound signals to be sent down optical fibres, replacing heavy and expensive multicore cables.

FIELD
Refers to the spread of light intensity across a beam. Most profile lanterns have an adjustable field. A Flat field has an even distribution, a peak field has a 'hot spot' in the CENTER of the beam. A flat field is essential when using gobos. See Profile.

FIFTH BUSINESS
Now obsolete term for an actor who is neither the hero, heroine, villain or confidante in a traditional drama, but is nonetheless essential for revealing important plot points. She/he is known as Fifth Business.

FIGHT CALL
A warm-up and rehearsal of fight choreography held before each performance.

FIGHT DIRECTOR 
Responsible for choreographing any fight sequences during a show (whether they involve weapons or not), and for ensuring the safety of actors involved in the sequence, and anyone on stage at the same time. They are a Choreographer of fight scenes on stage. Works intensively with actors training them how to avoid hitting (and hurting) each other, how to use weapons safely etc. Fight directors are highly skilled and trained and should not be substituted for someone 'who once saw Gladiator' and thinks they can repeat it!!
Society of American Fight Directors
Fightdirector.com
British Academy of Stage and Screen Combat

FILL LIGHT
(especially TV and Film lighting) Light which fills the shadows that key light creates.

FILLS
Term for speakers additional to the main PA to improve the sound in particular locations (e.g. 'Front fills' add sound at the front of the auditorium which might be just out of range of the main PA stacks at the sides of the stage).

FILTER
1) See COLOR. 2) Electronic device to isolate and redirect specific frequencies in a speaker system.

FINAL CUT
1) Apple video editing software (originally developed by Macromedia). 
2) The final (finished) edit of a film / TV programme, which the director / producer has approved. 

FINALE
The last section of a variety / pantomime / musical performance, where spectacular effects, music or revelations are used to end the show 'with a bang' and make the audience applaud wildly. In a musical, this often involves a reprise of earlier music / songs. 

FINANCIAL BACKER
See ANGEL.

FIRE CURTAIN
See SAFETY CURTAIN.

FIRE EXIT
Particular exit(s) from a building designated by local authority fire officer to be the correct means of escape from a part of the building in case of fire. It is the responsibility of all staff and performers to ensure that all fire exits are kept clear, unlocked and accessible at all times.

FIRE EXTINGUISHER
Essential tools of the pyrotechnician's trade ! In the UK, they used to be COLOR-coded according to content (Carbon Dioxide (Black), Water (Red), Foam (Cream), Halon Gas (Green) Powder (Blue)) but now, they're all red with a small label saying what they are. Another great leap forward !.

FIRE PROOFING
Treatment given to fabric, timber, drapes etc. to retard flammability. Many scenic materials require regular re-application of fire proofing treatment.

FIREPLACE FLAT
Scenery item consisting of a partial wall and a fireplace. Another BACKING FLAT is placed behind the fireplace to mask sightlines.

FIREWIRE
FireWire is another name for IEEE 1394, a high speed data transmission protocol developed in the mid 1990s by Apple which is used extensively on digital video and audio equipment and on PCs.
The FireWire 800 (IEEE 1394b) operates at 800Mb per second and can transmit data over 100m cables.
Apple stopped using Firewire on Macs in 2012, and have replaced it with Thunderbolt and/or USB 3.0.

FIRST ELECTRIC
(US) The first LX bar upstage of the proscenium arch. (Known in the UK as LX1). The next bar is known as Second Electric, and so on. 

FIRST NIGHT
The opening night of a theatre performance often has a largely invited audience of people connected with the show but not directly involved in it (financial backers, contractors etc.)

FIT-UP
Initial assembly on stage of a production's hardware, including hanging scenery, building trucks etc.

FITCH
A natural hair paint brush, used for mottling or other faux finish painting techniques. 

FIXTURE
A single moving light unit. Used instead of "instrument", "lantern" or "luminaire" due to the added complexity of the equipment and the need for additional control connections.

FLAGGING
When focussing lighting, flagging means waving your hand in and out of the beam of a lantern/instrument in order to see where the beam is hitting on stage. Flagging is particularly useful in high ambient light levels. (e.g. 'Can you flag that please ?') Term probably originates from a FRENCH FLAG.

FLAMBEAUX
A flaming torch, often handheld and used in a procession.
A silk-effect flame (with light and fan) is much safer, and can give an excellent effect if the rest of the lighting is suitably dim / atmospheric.
See also SILK FLAME, SCONCE. 

FLAME-RETARDANT
A treatment which can make props, costumes, drapes and any other porous materials suitable for use on stage by reducing the fire risk. An item treated with a flame retardant will limit or inhibit the spread of fire by not supporting combustion. 
FLAMECHECK is a commonly used treatment, suitable for a wide range of materials. 

FLASH BOX
Flash Pods for use with the Pyroflash system (Le Maitre)A small box containing the socket into which a pyro cartridge is plugged. Also known as a flash pod or firing pod.
German: Startbox

FLASH BUTTON
A push switch on a lighting desk which flashes selected channels / memories / submasters to full (100%) while pressed. Some Flash buttons on submasters can be set to latch (ie they stay on when pushed, until they are pushed again).
Sometimes known as a Bump Button.

FLASH COTTON
Similar to FLASH PAPER, however it has a faster burn of the cotton and more light is emitted.

FLASH OUT / THROUGH
Method of checking whether lanterns are functioning properly by flashing them on one at a time. It is good practice to flash lanterns to 70%, rather than Full to preserve lamp life.

FLASH PAPER
Flash paper is fast-burning nitrocellulose (Cellulose Nitrate) which is used by stage magicians to produce a flash of flame safely. The paper (or cotton) made from nitrocellulose burns almost instantly leaving no ash or residue. 
Flash Cotton is cotton wool / string impregnated with nitrocellulose. It should be stored wet, and allowed to dry out just before use. 
Wikipedia entry

FLASH POT
A generic term for a pyrotechnic device consisting of a small cylindrical container into which pyrotechnic powder has been loaded. At the bottom of the container is an electric match or igniter which, when a large enough electrical current flows through it, produces a spark which ignites the powder. Many companies (such as Le Maitre and Theatre Effects) produce cartridge flash pots which are pre-loaded and sealed, reducing the likelihood of incorrect usage.

FLASHBACK
A moment during the action of a play when the natural flow of time is interrupted so that a moment from the past can be presented. This can help to explain the situation characters find themselves in, or can give the audience additional insight into the characters' minds.

FLAT
A lightweight timber frame covered with scenic canvas, or plywood. Flats are used to provide a lightweight and easy to move and re-configure backdrop to a stage set. Flats sometimes have windows or doors built into them to provide extra flexibility, for use in realistic settings. Masking flats are used to hide areas the designer does not want the audience to see, or to provide actors with an exit, or somewhere to store props.  
(UK) A flat is supported by a stage brace and brace weight, connected to the flat using a screw eye. 
Hardboard is sometimes used, but is unnecessarily heavy and will lose it's shape in time. Most theatres have a range of stock flattage made to a standard size, and re-used many times.
A Rail is a horizontal batten within a flat.
A Stile is a side or vertical piece within a flat.
A Sill is the bottom rail of a flat.
See also BOOK FLAT, HOLLYWOOD.
[French: Flat = panneau]

FLEMISH EYE
Quick eyesplice in six strand wire ropes. Three adjacent strands are unlaid in order and laid up again in balance. The rope's core is removed. Strands 1 - 3 are then laid against strands 4 - 6 and re laid to form a six strand rope eye. The loose ends are tidied and a serving applied over the ends to prevent them unlaying. The splice is as strong as the rope.
Submitted by Chris Higgs

FLIES
The flying system above the stage of the theatre, consisting of the FLY TOWER, FLY FLOORS, COUNTERWEIGHT systems, PULLEYs, LINES etc. 
See FLY TOWER.

FLIGHTCASE / FLIGHT CASE
Metal framed wooden box on wheels with a removable lid used for transporting equipment between venues. Flightcases are very strong, and have reinforced corners and edges. Care should be taken when lifting flightcases as they can be very heavy.
The term comes from their original use in protecting delicate equipment when being loaded into air transport and being both very strong and relatively lightweight.
Additional information by Chris Higgs

FLIPPER
Narrow flat hinged to a wider one.

FLOAT
1) The action of letting a large flat fall from vertical onto it's face so that it's cushioned by the air it displaces. Care must be taken when floating flats on dusty stages, as particles can get blown around as the flat lands. 
2) See Floats.

FLOAT FLATS
A technique to get a set of flats to a horizontal position on the stage floor by removing weights and braces, ensuring the area is clear and that people are wearing safety goggles if there's danger of flying dust, then footing the flats, and pushing them over so they are cushioned by air pressure and land safely on the deck. 
Known as Deixar caure in Catalan, souffler un decor in French, Op de wind in Dutch.

FLOAT MIC
See FLOATS.

FLOATS
Early form of footlights using burning wicks floating in oil across the front of the stage. Now applies to anything rigged on the front edge of the stage (eg Float microphones, Uplights / footlights etc.)

FLOGGER
Strips of canvas attached to a handle for dusting flats or scenic pieces prior to painting.

FLOOD / FLOOD LIGHT
Coda 500W Flood1) A lensless lantern that produces a broad non-variable spread of light. Floods are used in battens, or singly to light cycloramas or large areas of the stage.
See also CYC FLOOD.
2) To increase the beam angle of a Fresnel or PC by moving the lamp and reflector towards the lens. 'Flood that a bit, please!'. The opposite movement is called Spotting.
Types of lantern

FLOOR LIGHT
Lanterns mounted on low stands at stage level so they provide uplight, casting shadows across the stage. 

FLOOR PLAN
See PLAN.

FLOOR STAND
A low mount for a lantern so that it can sit at stage level. 
A floor stand consisting of a sheet of metal and a central support is known as a FLOOR PLATE. 
Stage Rigging Positions

FLOORCANS
A PARCAN with an extra trunnion arm / yoke, and often a short nose, which is designed to sit on the floor.

FLOORCLOTH
See Cloth.

FLOORPOCKET / FLOOR POCKET
(US) A electrical socket mounted under a flap in the stage floor (UK equivalent is DIP).

FLUFF
To hesitate - to nearly forget or fumble one's lines.

FLUORESCENCE
The property of some materials to glow when subjected to light. This normally refers to ultraviolet light, although blue visible light (along with many other colors) can cause fluorescence. The materials degrade the UV wavelengths into longer and therefore visible reflected rays. See also Phosphorescence.

FLY
Verb - the action of lifting an item up (out) or down (in) when attached to the Flying system.
A FLY CUE is given by stage management to a flyman or fly operator to fly an item in or out. In the US this is known as a RAIL CUE. 
A flying piece of scenery can be flown in (down) or out (up) on a particular cue given by the DSM to the fly operator on the fly floor above the stage. 
Czech: provaziště

FLY BARS
The metal bars to which scenery and lanterns are attached for flying above the stage. 

FLY FLOOR(S) / FLY GALLERY
High working platform at the side(s) of the stage from which the flying lines are handled. Often are also the site for socket panels for connecting flown lighting apparatus to dimmers, and also sometimes a lighting position. Known in the US as Fly Gallery.

FLY LINE
The cables and ropes which form part of the flying system.

FLY RAIL / FLYRAIL
Originally, this was the structure where the flying lines / ropes were tied off to hold scenery and other flown equipment in position. With the advent of counterweighted systems, this refers to the area where the flying system is operated. Also known as PIN RAIL or, in the UK, FLY FLOOR.

FLY TOWER
Extension of the stage walls up to allow scenery to be flown up until it is out of sight of the audience, and to support the GRID. Known as the "flies". The ideal fly tower should be more than twice the height of the pros. arch, and is said to have "full flying height". The load on the grid is transferred to the ground via the walls of the theatre. Known in the US as the Fly Loft, and in Europe as the Stage Tower.

FLYING
See FLYMAN, FLYING HARNESS, KIRBY WIRE, HEMP SET, COUNTERWEIGHT SYSTEM, SPOTTER, DOUBLE PURCHASE, SINGLE PURCHASE.

FLYING HARNESS
Worn by actors who have to 'fly' as part of the action of the play (typically Peter Pan or pantomimes). The flying harness is expertly fitted to the actor, and is fully tested and certified as safe before use. Cables attach to the harness normally at the hip, or the middle of the back, via a quick release locking snap hook mechanism. There are companies who specialise in this sort of wire work, and there's no excuse for not using the professionals at all times. See also KIRBY WIRE.
Flying by Foy website
Kirby's Flying
Aerial Effects website

FLYING IRON
Rigging hardware - a metal strip designed to screw into the lower rail of a flat or other piece of scenery with a ring attached to which flying wires can be connected using a shackle. 

FLYING PIG SYSTEMS
(Manufacturer) Makers of the Wholehog / Hog range of lighting control desks.
Flying Pig Systems website

FLYMAN
Term for the operator of the theatre's flying system. Can be male or female, and now usually referred to as FLYPERSON.

FOCAL LENGTH
The focal length (property of a lens) is the point at which parallel rays from the sun will converge on passing through the lens. It follows that if a light source is placed at the focal point, the lens will produce parallel rays. If a light source is placed between the lens and the focal point, diverging beams will result. If a light source is placed beyond the focal point away from the lens, converging beams will result.

FOCUS
1) The session when all the lanterns / instruments in the rig are angled in the correct direction, with the correct beam size.
2) Description of how sharply defined a light beam is ('give that profile a sharp focus')
3) Control on projection equipment used to change the focus.

FOCUS CHART
Documentation produced by the lighting designer which shows graphically the exact focus of a particular lantern in the rig. Essential for long-running shows where the crew can use it as a reference when replacing lanterns or checking focus after cleaning etc. The charts can also be used to do a 'rough' focus before a lighting designer arrives at the venue. Touring shows sometimes use a floorcloth marked out with focus information to aid speedy focussing in a new venue.

FOCUS POINT
Function on some computerised lighting desks which allows the operator to specify a place on the stage to which moving lights can be made to move on cue. Once defined, the focus point can easily be recalled and used in multiple cues. If the location of that item is moved (e.g. the chair is moved to the right) all moving lights will automatically focus on the new location.

FOCUS SPOT
Term for both Fresnel and PC type lanterns with adjustable beam size.
Types of lantern

FOCUSING
The process of adjusting the direction and beam size of lanterns. Does not necessarily result in a 'sharply focused' image.

FOG
See SMOKE MACHINE

FOG MACHINE
See SMOKE MACHINE.

FOH
See FRONT OF HOUSE.

FOH MANAGER
See FRONT OF HOUSE MANAGER.

FOIL
1) A fencing blade, rectangular in cross-section (the Épée has a triangular cross-section, with a groove running down the length of the blade, and is heavier).
2) A subsidiary character who emphasizes the traits of a main character.

FOLDBACK
Means by which musicians can part of the rest of the sound mix (including voices) and how their instruments sound after being amplified. Also enables actors on stage to hear musicians or effects when they cannot hear the output of the auditorium sound system.

FOLEY
Named after Jack Foley, a sound technician at Universal Studios Hollywood, Foley is the art of creating and recording sounds that mimic actor or prop moves on a movie screen. During the filming on set, only dialogue is recorded. The detailed recording and building up of layered soundtracks takes place in post-production. A Foley Artist is skilled in the creation of sounds such as footsteps, fight sounds, clothes rustling etc.
The recording of Foley sounds takes place on a Foley Stage, where there are hundreds of different props and many different floor surfaces (e.g. pebbled beach, wooden floor, carpet, vinyl) so that footsteps match the on-screen environment exactly.

FOLLOW-ON CUE / FOLLOW CUE
A cue that happens so soon after a previous cue, that it doesn't need to be cued separately. The follow-on can be taken by the operator once a previous cue is complete, or a lighting or sound cue can be programmed to happen a specific time after a previous cue. Fly follow-on cues are often taken as soon as the operator has completed a previous cue. Often abbreviated to F/O.

FOLLOWSPOT
Usually, a powerful profile lantern usually fitted with its own dimmer, iris, COLOR magazine and shutters mounted in or above the auditorium, used with an operator so that the light beam can be moved around the stage to follow an actor. Sometimes a beam light or other lantern may be used in the same way.
Powerful followspots use discharge lamps which cannot be dimmed, so these followspots have mechanical dimming shutters to dim the light output.
See LIMES, PICK-UP.
Followspotting Tips and Tricks

FOOT
1) The action of bracing the bottom of a ladder while a colleague climbs it (e.g. 'Can you foot this for me please? I'll only be a couple of minutes').
2) Holding the bottom edge of a flat with your foot while a colleague raises the top of it to a vertical position.

FOOT MARKS
Marking on lighting bar each foot (12 inches) to make rigging more accurate. The CENTER line (C/L) is marked on the bar, then each foot outwards from CENTER to stage left and stage right is marked (and sometimes numbered for ease). 

FOOT-CANDLES
An non-SI unit of illuminance (or light) used in film, TV and architectural lighting industries. The unit is defined as the amount of illumination the inside surface of a 1-foot radius sphere would be receiving if there were a uniform point source of one candela in the exact center of the sphere. Alternatively, it can be defined as the illuminance on a 1-square foot surface of which there is a uniformly distributed flux of one lumen. This can be thought of as the amount of light that actually falls on a given surface. The foot-candle is equal to one lumen per square foot. 
The SI derived unit of illuminance is the lux. One footcandle is equal to approximately 10.764 lux, although in the lighting industry, typically this is approximated as 1 footcandle being equal to 10 lux. 
In the lighting industry, footcandles are a common unit of measurement used to calculate adequate lighting levels of workspaces in buildings or outdoor spaces. Footcandles are also commonly used in the museum and gallery fields, where lighting levels must be carefully controlled to conserve light-sensitive objects such as prints, photographs, and paintings, the colors of which fade when exposed to bright light for a lengthy period.

FOOTLIGHTS
A compartmentalised flood batten sometimes recessed into the front edge of the stage, used to neutralise shadows cast by overhead lighting. Before battens were used, individual light bulbs with ornate shades to shield the glare from the audience were used. Modern lighting equipment renders footlights virtually obsolete except for period/special effects. See also FLOATS. 

FORCED PERSPECTIVE
Set design technique. As identical objects are moved further from the viewer, they appear smaller. Objects that are further away from the viewer appear smaller, and set designers can make use of this effect, by designing sets with reduced size elements to convey height or distance. The castle at Disneyland Resort in Anaheim, California is a classic example. 
See also TROMPE L'OEIL

FORELOOK
Term not used in UK theatre - currently searching for a definition.

FORESHADOWING
Foreshadowing or adumbrating is a literary device in which an author indistinctly suggests certain plot developments that might come later in the story.
Wikipedia entry

FORESHORTENING
The visual effect of a 3 dimensional object appearing shorter (foreshortened) when viewed at a shallow angle.
The technique can be used in scenic painting to give an enhanced effect of dimensionality, along with other techniques such as Forced Perspective. 

FORESTAGE
That part of the stage which projects from the proscenium into the auditorium. See Apron.

FORUM THEATRE
Forum theatre is a type of theatre created by the influential practitioner Augusto Boal as part of what he calls his "Theatre of the Oppressed." While practicing earlier in his career, Boal would apply simultaneous dramaturgy. In this process the actors or audience members could stop a performance, often a short scene in which a character was being oppressed in some way. The audience would suggest different actions for the actors to carry out on-stage in an attempt to change the outcome of what they were seeing. This was an attempt to undo the traditional actor/audience divide and to bring audience members into the performance, to have an input into the dramatic action they were watching.

FOUND SOUND
Refers to an audio composition created using sounds that have been recorded for the project, sometimes all from the same location, to which the project relates.
See also MUSIQUE CONCRETE.

FOUND SPACE
A performance space that wasn't designed to be one. Performances that take place outside the theatre (e.g. in historic buildings, factories, public areas) are said to be using found spaces.

FOUNDATION
A base layer of make-up.

FOURTH WALL
The imaginary wall of a box set through which the audience see the stage. The fourth wall convention is an established convention of modern realistic theatre, where the actors carry out their actions unaware of the audience.
Where the cast addresses the audience directly, this is said to be 'Breaking the Fourth Wall'. See also ASIDE.

FOYER
Part of the front of house area of the theatre into which the audience first arrive on entering the theatre. The foyer normally contains: Box Office, Toilets, Entrance to auditorium, Bar, Concession / merchandising stand.

FPS
Frames per second. The UK standard is 24 fps for film, and 25 fps for television. In the USA, the TV standard is 30 fps.

FREEZE FRAME
A technique for allowing a character to 'step out' of a scene and reveal something to the audience, while the rest of the action freezes. The name comes from a film technique where the images is frozen in time.

FRENCH BRACE
See BRACE.

FRENCH DRAPE
A stage curtain / drape which opens from the CENTER in a diagonal direction, resulting in an attractive swagged appearance. The style of movement of the curtain is known as FRENCH ACTION.

FRENCH FLAG
Film/Video term. A card or metal panel fitted to an adjustable arm used to stop unwanted light from directly entering the lens of a camera.

FRENCH FLAT
A scenic flat which is flown into position, usually with French braces. Consists of a number of flats fixed together with battens. Also known as a Frenchman.

FRENCH SCENE
A scene division within a play marked (as in French drama) by the entrance / exit of an actor. These divisions can be useful in splitting up rehearsal schedules, and for marking lighting changes etc.

FREQUENCY
(measured in Hertz - Hz - cycles per second) The number of times a sound source vibrates each second. A high frequency (HF) sound has a higher pitch and is uni-directional. A low frequency (LF) sound has a lower pitch and is omnidirectional.

FRESNEL
Selecon Acclaim Fresnel (500W)(pronounced "Fre-nell")
A type of lantern which produces an even, soft-edged beam of light through a Fresnel lens. The lens is a series of stepped concentric circles on the front and pebbled on the back and is named after its French inventor, Augustin Jean Fresnel (1788-1827). He developed the lens for French lighthouses so that they could be seen further out to sea and could achieve a longer focal length with a lot less glass than a standard plano-convex lens.
Sometimes shortened to just 'F' (e.g. 'Can you tighten the focus on the downstage Fs so there's less spill on the front of the stage'). 
Types of lantern

FRONT CLOTH
A cloth flown well downstage in front of which short scenes are played while big scene changes are 'silently' carried out upstage. (Common in musicals and pantomime).

FRONT LIGHTING
The direction of light that's most useful for ensuring the audience can see the actors clearly. Front lighting is an essential part of GENERAL COVER lighting.

FRONT OF HOUSE (FOH)
1) Every part of the theatre in front of the proscenium arch. Includes foyer areas open to the general public.
2) All lanterns which are on the audience side of the proscenium and are focussed towards the stage.
The backstage areas of the theatre are known as Rear of House (ROH).

FRONT OF HOUSE CALLS
Announcements made by stage management or FOH staff calling the audience into the auditorium, or informing them when the performance begins. Calls are normally made at the Half (35 mins. before curtain up), the Quarter (20 mins before), the Five (10 mins), and calls normally accompanied by bar bells at 3, 2 and 1 minutes before the performance begins.
UK: "Ladies and gentlemen (boys & girls) Welcome to the __ theatre. This evenings (afternoons) performance of ____ will begin at 7.30pm (2.30pm). There will be one interval of 15 minutes, and drinks can be ordered at the bar prior to the performance."

FRONT OF HOUSE MANAGER
Member of theatre management who is responsible for the day to day running of the front of house (FOH) area (as opposed to the backstage areas). He or she may oversee the running of the box office, any merchandising / catering stands as well as the ushers and any part of the building the public may enter during their visit to the theatre.
Often shortened to FOH Manager.

FRONT TABS
House curtains.

FROST
A diffusing filter used to soften the edges of a light beam. Frosts are commonly used in profiles in front of house positions to achieve the same beam edge quality in all lanterns. Different strengths of diffusion frost are available from many COLOR filter manufacturers.
Rosco make a range called Hamburg Frost - see link below.
See also SILK.
Rosco Hamburg Frost range

FTP
1) See also HIGHEST TAKES PRECEDENCE (HTP) and LATEST TAKES PRECEDENCE (LTP).
2) File Transfer Protocol - a method of transferring files across the internet.

FULL BLACKS
A set of black tabs (curtains) that cover the entire width of the stage (or set).

FULL FRONT
Actor position - facing the audience.

FULL UP
A bright lighting state with general cover lanterns at 'full' (100%) intensity. See also FULL UP FINISH.

FULL UP FINISH (FUF)
A shorthand note for manual desk lighting operators to bring all relevant dimmers to full for the end of a song / finale of a show to 'draw the applause'. Still applies for the snap build on the last beat of a song. See also LIGHTS UP

FULLERS EARTH
Hydrous aluminium silicate, used in chemistry as a filter and as a binder when mixing powder paint for use on textiles. Also used by the printing industry, and for theatre, flim and TV to age and dust-down sets and costumes. 

FULLNESS
Draperies made up with deep 'gatherings' have fullness - usually requiring not less than 50% additional fabric, measured at head and foot.

FUSE
Protective device for electrical equipment (E.g. dimmers). The fuse link will melt when excess current flows, preventing damage to people or equipment. Every piece of electrical equipment has at least one fuse in its associated circuit.

FUTURISM
An artistic and social movement that started in Italy in the early 20th century. In art, it celebrated technologies of the time - air travel, machinery, industrialisation. Futurist ideas helped to form Art Deco, Vorticism, Constructivism, Surrealism, Dada, and much later Neo-Futurism. In theatre, it fought against classical forms of theatre and celebrated the youthful, spontaneous, and satirical, encouraging vaudeville and music hall forms. 
Wikipedia entry

FUZZ LIGHT
A lamp with a revolving mirror and a COLORed plastic dome. Gives a 'police light' effect. Usually 12 Volt or 240 Volt operation.

FX (aka SFX)
Abbreviation for Effect, usually referring to Sound Effects, but can also mean special stage effects.


G-CLAMP
G Clamp 150mm (Machine Mart, UK)Ironmongery fitting for clamping two items into position together. See also Hook Clamp.

GAC-FLEX
A spanset with a metal wire running through it instead of a nylon core.  
GAC stands for Galvanised Aircraft Cable.

GAFFER TAPE / GAFFA TAPE
Ubiquitous sticky cloth tape. Most common widths are .5 inch for marking out areas and 2 inch (usually black) for everything else. Used for temporarily securing almost anything. Should not be used on coiled cables or equipment. Originally known as Gaffer's Tape, from the Gaffer (Master Electrician) on a film set. Also known as Duct Tape. See PVC Tape.

GAIN
1) The level of amplification given to a signal or of a system.
2) A control of the amount of pre-amplification given to a sound signal on its way into a mixer. Particularly important for microphone inputs - a quiet vocal will require a lot of gain, a loud singer less so.

GAIT
The gait is the way an actor (or anyone) walks. 

GAK
(US slang) Anything on stage that isn't of interest to the technical staff (e.g. music stands, chairs, water bottles).

GALAXY
(Trade Name) Large computerised memory lighting desk. Previously manufactured by Rank Strand (now Strand Lighting)
Strand Lighting website
Strand Archive

GALLERY
1) One or more raised seating platforms towards the rear of the auditorium.
2) See LOADING GALLERY.

GAM
(Manufacturer) USA based manufacturer of lighting gels, gobos and accessories. GAM stands for Great American Market. See COLOR FILTER, GOBO.
GAM website

GANTRY
A walkway at high level inside a building. 

GAS TABLE
Distribution point for gas used in theatre lighting (from around 1816 - 1890). Various valves and wheels controlled the flow of gas from the central point to each part of the stage, so that by using a team of people, complex lighting fades could be achieved, before the advent of electricity for lighting. According to Richard Pilbrow (Stage Lighting Design: The Art, The Craft, The Life 1997) the gas table was the first stage lighting switchboard.

GATE
1) The point of focus in a profile spot where the shutters are positioned and where an iris or gobo can be inserted. 
2) A single base section of a folding rostrum system. 
3) See NOISE GATE.

GAUZE
Cloth with a relatively coarse weave. Used unpainted to diffuse a scene played behind it. When painted, a gauze is opaque when lit obliquely from the front and becomes transparent when the scene behind it is lit . Many different types of gauze are available;
Sharkstooth gauze is the most effective for transformations, because it is the most opaque.
Vision gauze is used for diffusing a scene and for supporting cut cloths.
Holo-Gauzeâ„¢ is a metallised gauze optimised for front projection holographic illusions.
Also known as a Scrim.
Holo-Gauze
See also Lighting With A Gauze / Scrim

GEL or Gelatine
See COLOR FILTER.

GEMINI
(Trade Name) Medium size computerised memory lighting desk with 180 channels. Previously manufactured by Rank Strand (now Strand Lighting)
Strand Lighting website
Strand Archive

GENDER CHANGE
As audio connectors are usually referred to as male or female versions, a gender changer is used to change a male connector to a female etc. 

GENERAL COVER
Those lanterns in a rig which are set aside purely to light the acting areas.
The stage is normally split into a number of areas for this purpose, which can then be isolated or blended together as required by the director. ~
See Special.
Designing and Focussing a General Cover

GENERATOR
Fuel-powered engine which drives a dynamo to convert mechanical energy into electricity. Also known as a GENNY. 
Generators are used as back-up power supplies in the event of failure of the mains electricity, or to supplement the power available in a venue for a specific show that requires a large amount of electrical power.
Also used on outdoor events to provide all power (including sound system, lighting rig, catering, emergency lighting etc). A large event will have a number of generators and back-up generators to power different zones of the site. 

GENERIC
Standard stage lighting instruments, rather than moving lights or other effects. (e.g. 'There are 40 instruments in the rig - 20 moving lights and 20 generics'). 

GENIE
(Trade Name) A range of mobile access platforms or lifting devices with either hand-cranked or compressed air lifting mechanisms.
Genie Industries website
Access Equipment

GENRE
A style of performance - a way of categorising different types of drama.

GERB
See PYROTECHNICS.

GERMAN MASKING
See MASKING.

GESTURE
Body or facial movements of a character during a play. Gesture can be described by the author, or suggested by the director or actor.

GET-IN
The process of moving set, props and other hardware into a theatre prior to the fit-up. (aka LOAD IN (US) and BUMP IN (Aus.) and PACK IN (NZ.))

GET-OFFS
A means for an actor to get off a rostrum, high level etc. out of view of the audience. Usually treads. Also known as ESCAPE STAIRS

GET-OUT
Moving an entire production out of the venue, and back into storage or into transport. Usually preceded by the strike (where the set is disassembled back into component parts.
The Get Out is also known as Load Out (USA) or Bump Out (AUS.) or Pack Out (NZ).

GFI / G.F.I.
(US) Ground Fault Interruptor. See RCD.

GHOST LIGHT
Ghost Light (ramagrrl on Flickr)(US) A light left burning overnight on stage to keep friendly spirits illuminated and unfriendly spirits at bay. Also believed to keep the theatrical muse in a 'dark' theatre, and to stop people tripping over bits of scenery when they come into the theatre in the morning.
The ghost light consists of a vertical pole with a bare light bulb on it, and is placed on stage. Care should be taken that the cable doesn't create a trip hazard, and that the light bulb is protected with a metal cage. 
The type of bulb is not critical - it should be chosen so that enough light is emitted to enable people on stage to see furniture / other items to stop them tripping over. Where possible an energy-saving lamp should be used. 
Also known as the 'Equity Light'. See link below for more information.
Could also refers to the light emitted by a lantern when a dimmer has not been 'trimmed' correctly, and is leaking.
More information about Ghost Light

GHOST LOAD
A lamp plugged into a dimmer which is also being used to dim an inductive load (e.g. transformers) rather than a resistive load (filament lamps). Most dimmers (and certainly all cheap dimmers) are designed for resistive loads, so adding a load lamp onto each dimmer circuit that's not being used for resistive loads enables the dimmer electronics to work correctly.
A ghost load is also used to increase the load on a dimmer when using very low wattage equipment. The ghost load is positioned next to the dimmers out of view of the audience and connected via a parallel splitter (e.g Grelco). 
Also known as a LOAD LAMP. 

GHOSTING
A method of determining the exact position of a followspot's beam by faintly exposing it on a darker area of the stage or upon the drapes. Often done just before a 'pick up' so the operator can have the lantern aimed and ready. A more professional practice is to use sights to line up a followspot.
Submitted by Jayson Bowles

GLASS FIBRE
A combination of a glass mat and a resin which can be formed into a strong shell. Used in prop-making.

GLASS GOBO
Blue backlight & glass Moon gobo - Northcott Theatre Exeter - Far from the Madding Crowd (lighting by Jon Primrose)A highly detailed gobo consisting of an aluminium pattern sandwiched between two thin pieces of glass. A glass gobo is more expensive than a standard steel gobo, and requires special handling. A glass gobo holder must be used which allows the glass to expand when heated. When used in lanterns more powerful than around 650W, the lamp should be preheated before being turned to full to warm up the gobo, otherwise the thermal shock may cause the glass to crack. 

GLAZE
Glossy finish applied as a final coat to a painted stage floor (also available as a Matt / Flat finish).

GLOBE
1) (especially TV and Film) Jargon for a replacement lamp.
2) The glass part of a lamp.
3) The Globe Theatre in London.
See also BUBBLE, LAMP.

GLOVES
Used when lifting heavier lanterns or other equipment.

GLOW TAPE
Luminous yellow self-adhesive tape used to mark floors so that positions can be found in blackouts. A staple is often used to secure the tape to a floor where it might move.

GLS
General Lighting Service. Lamps designed for general everyday use.

GO
The action word used by stage managers to cue other technical departments. The word GO shouldn't be spoken by others on headsets (especially when the crew is on STANDBY) as they may assume it's the stage manager speaking.

GO UP
The time the show starts (e.g. 'What time does the show go up this afternoon?') This relates to the curtain going up at the start of the show (even if the theatre doesn't have a curtain). See also COME DOWN, LIGHTS UP.

GOBO
Gobos through Haze (Oliver at the Northcott Theatre, UK; Lighting Design by Jon Primrose, Set & costume design by Becky Hawkins) (theatrecrafts.com)A thin metal plate etched to produce a design which can then be projected by a profile spotlight. There are hundreds of gobo designs available - common examples are breakup (foliage), windows and scenic (neon signs, city scapes etc.). The image can be used soft focus to add texture, rather than a defined image. A number of composite gobos in different COLORed lanterns can, with careful focusing, produce a COLORed image (e.g. a stained glass window). Greater detail can be achieved using a glass gobo, which consists of a thin layer of aluminium etched onto glass.

Origin of the term 'gobo'
There are a few possible origins for the word GOBO but nothing definitive yet.
Although it's tempting to believe it's an acronym or abbreviation for 'Graphical Optical BlackOut' or 'Goes Before Objective lens' this is not true, as the term is also used in connection with sound recording (a microphone gobo blocks sound from adjacent sources) and also in the film industry, where it's a piece of equipment to block light from the lens or an area. .
It could be short for Go-Between, as the gobo goes between the lamp and the lens.
Material from 1967 uses the word 'MASK', and no mention is made of 'GOBO', so we can assume the word wasn't in widespread use then for stage lighting. In the US TV/Film industry, a Gobo is a piece of material used to mask or block light, placed in front of a lantern (also known as a SHADOW MASK) and a Cookie (short for Cucaloris(from the Greek kukaloris: the breaking up of light)) is the same as a UK Gobo. PATTERN and TEMPLATE can also refer to a gobo in some areas.
In the film industry, the word gobo can be used as a verb (e.g. 'We need to gobo off that light so the camera doesn't see it').
Gobos are available in a wide range of sizes, for use in different profile lanterns and other projectors (e.g. moving lights). 
A size - 100mm outside diameter / 75mm image diameter
B size - 86mm / 64.5mm
D size - 53mm outside diameter
M size - 66mm / 48mm
E size - 37.5mm / 28mm
Moving lights use a range of different gobo sizes, so check the manufacturers website. 
Lighting Effects

GOBO HOLDER
Gobo Holder (B size)A metal plate designed to hold a gobo of a particular size in a lantern of a particular type.

GOBO ROTATOR
See EFFECTS.

GOD MIC
A PA system setup for a director to use in a large venue to talk to everyone on stage without shouting, during rehearsals and technical periods. Also used in some small or experimental spaces for tech crew to talk to actors or other crew, if no headset comms system or radios are available. 

GODS
Colloquial term for the Upper Circle of the auditorium.

GOFER
Colloquial name sometimes given to a junior member of the crew, who is given instructions to fetch and carry equipment / tools etc. (i.e. 'Go For a wrench')

GOING DARK
1) See DARK.
2) Warning to people on stage that the lights are about to be switched off. Normally said during lighting plotting sessions or technical rehearsals. Obviously should not be done if there is any risky work on stage, or if anyone is up a ladder / using power tools / working on platforms / rehearsing choreography etc.

GONDOLA
(Costume) An enclosed easily transportable costume rail with removable side which enables large shows to manage huge quantities of costumes, wigs etc easily.

GPC
(US only) Grounded Pin Connector. A 3 pin plug used to connect instruments to cables / lighting circuits.  Also known as Stage Pin Connector. 

GPO
GPO Leaf Switch (c) Theatrecrafts.com(UK or AUSTRALIA) General Post Office. Refers to a particular type of toggle switch used for manual telephone exchanges which is reliable, silent and heavy duty, and is perfect for Stage Management Desks. But is no longer manufactured. 

GRAMS
Refers to a Gramophone, originally the only way of playing back sound effects from vinyl or shellac record discs. A Grams cue, then, is a cue to play back recorded sound. Some TV productions (particularly shows that are shot "as live" or broadcast live) list GRAMS OPERATOR in the credits. The term is rarely used in theatre nowadays.

GRAND CIRCLE
See CIRCLE.

GRAND CURTAIN
(US) The main house tabs in a venue. Normally a variation of blue or red in COLOR, although a more neutral grey is often better for scenes played in front of it, or for taking colors and gobos as tab warmers.

GRAND DRAPE
See GRAND CURTAIN.

GRAND GUIGNOL
Shock theatre form originally from Le Grand Guignol theatre in Montmartre, Paris (opened in 1897). Specialised in portraying the macabre & gruesome to the delight and horror of the audience.

GRAND MASTER
See MASTER.

GRANDSTANDING
An actor who seeks applause and attention from the audience, regardless of how the character is supposed to behave. Also used in politics for a politician who says whatever a particular audience wants to hear, to get more applause and support from them. 

GRAPEVINE
The theatre community is very close, and news/rumours often spread via unofficial routes. This so-called GRAPEVINE means that people are often well-informed about latest news. It is also very important to make a good impression on everyone you meet in the business, as bad impressions will be spread around the grapevine very quickly. Modern tools such as Twitter have made the grapevine even more widely spread, and great care must be taken to not publish anything on Twitter that you wouldn't say to someones face. 

GRAPHIC
Short for GRAPHIC EQUALISER.

GRAPHIC EQUALISER
See EQUALISATION.

GREASEPAINT
Name refers to make up supplied in stick form, for application to the face or body. Needs special removing cream.

GREEN
(obsolete term) The part of the stage visible to the audience.

GREEN BAIZE
Prior to 17th century actors dying on stage, a green baize cloth was laid down on the stage to save their costumes from needing cleaning. This was also a useful anticipation builder for the audience, especially if the cloth was laid during the interval halfway into the performance. 
See also GREEN ROOM.

GREEN ROOM
Room close to the stage (i.e. the green) for the actors to meet and relax before or after going on stage. See the link below for some possible derivations of the term.
More about Green Room

GRELCO
(UK) A 2 way 5A or 15A electrical splitter, originally manufactured in the UK by Grafton Electric Company (hence the name Gr el co). Another name is SNAPPER (brand name) or in the US "TWOFER". Sometimes shortened to GRELLY. A three way splitter is known as a TRELCO, TRELLY (or THREEFER in the US). These splitters are always wired parallel (voltage equal, current shared).
See SERIES SPLITTER which enables (for example) two 115V lamps to be connected to a 230V supply.
[updated courtesy John Creed, 2017]
Museum of Old Electrical Items - Grelco

GRID / GRIDIRON
1) The support structure close to the top of the fly tower on which the pulleys of the flying system are supported. Constructed from metal or wooden beams. (Italian: gratticia / graticciata / graticcio)
2) Arrangement of scaffolding from which lanterns are hung in a performance space with no flying facilities. Grid is short for GRIDIRON.

GRIDDED
Any flying piece raised as high as possible into the flys, i.e.to the limit of travel of the flying lines, is said to have been gridded.

GRIP
(US) Member of stage crew responsible for moving items of scenery during the show. Usually wears black. A group of grips is a GRIP CREW. This term is borrowed from the film/tv industry, where a grip handles and sets up camera equipment and lighting.

GRIPPLE
Proprietary device designed originally for agricultural use that can be used to form eye terminations in wire rope for non lifting applications.
Submitted by Chris Higgs

GROUNDLING
Poorer members of the audience in an Elizabethan theatre who occupied the open-air sections of the theatre at ground level, just in front of the performance space.

GROUNDPLAN
A scaled plan (overhead) view of the theatre stage area or of a set design, to enable all technical departments to ensure that everything will fit correctly into the space available. The groundplan shows all items standing on the stage floor and any permanent items which will affect the production, and the position of any flown pieces. The set design groundplan enables the lighting designer to be clear about exact location of all items, and will have the walls of the stage drawn on it so that the stage management team and production manager can plan furniture and set moves offstage.
Typical scales are 1:24 (.5' to 1 foot) or, metrically 1:25 (1cm to .25m). Venues have a base plan showing proscenium, walls, seating etc on which individual set and lighting plans can be drawn.

GROUNDROW
1) A long piece of scenery positioned at the base of a backcloth usually to mask the very bottom of a cloth or lanterns lighting a cloth.
2) Compartmentalised floodlight battens at floor level used to light the bottom of skycloths etc.

GROUP
A subdivision, permanent or optional, of a lighting board control preset, or a sound desk.

GUN MIC
A highly directional condenser microphone.


HAAS EFFECT
A psychoacoustic phenomenon whereby an audience will focus on an actual sound source if the reinforced sound from speakers arrives 10 - 15 milliseconds later. The setting up of delays can be time-consuming but the Haas Effect can make a vast difference to the perceived quality of the sound in a show. The delays are set up by experimentation rather than by using distance/speed/time formulae.

HALF
1) The Half is a call given to the actors half an hour before they will be called to the stage for the beginning of a performance. It is given 35 minutes before the advertised time of commencement (in the UK). On Broadway, the Half is given 30 minutes before the start time.
Subsequent calls given are the 'quarter' at 20 minutes (UK), 'the five' at 10 minutes (UK) and 'beginners to the stage' at 5 minutes before curtain up (UK). See also FRONT OF HOUSE CALLS, QUARTER.
Also known as Final Call.
2) Lighting - half of full intensity, or 50%. 
See Calls and Cans

HALF K
A 500W lantern (usually Fresnel or PC) - K refers to Kilowatt (1000 Watts).

HALOGEN CYCLE
Chemical process occurring in Tungsten Halogen lamps which makes them possible. During the lamps life, Tungsten evaporates from the filament, and would normally deposit itself on the glass wall of a Tungsten lamp, causing it to blacken, and causing the output of the lamp to reduce until it finally blew. In a Tungsten Halogen lamp, the Tungsten combines with the Halogen gas elements present in the lamp envelope and is re-deposited back onto the filament. This process needs a very high temperature to operate, so Tungsten Halogen lamps are able to be a lot smaller, and run a lot hotter, than their Tungsten equivalents. See also Tungsten Halogen.

HAM
Exaggerated over-acting.

HAMARTIA
From Ancient Greek. In connection with Greek Tragedy, Hamartia is often defined as the hero's fatal flaw.
Wikipedia entry

HAND
(US) Short for Stage Hand (member of Stage Crew).

HANG / HANGING SESSION
The 'hang' is the American equivalent of the lighting rigging session in the UK - the time when the lighting equipment is rigged.

HANGING AN ACTOR
A difficult effect to pull off successfully on stage, and must absolutely not be attempted without professional supervision, for obvious reasons. 
Harnesses can be obtained which are designed for this effect, but standard safety harnesses are not suitable. The rope must have a safety-rated rope built into it, which is suitable for suspending the shock load of the actors' weight, which must be attached to the harness in such a way that it's not possible for the fake noose to ever tighten around the actors' neck. The hanging must take place with other members of the company present, who have been trained in how the system works under professional supervision. 
Simply using a rope with a weak point (e.g. using weak cotton to connect the noose to the rest of the suspending rope) is no longer recommended as there are situations where it may not break, and any chance of this will not be acceptable to a risk assessment process. 
A far safer way to hang an actor is to do it offstage, or use a blackout or blinding light along with a sound effect to misdirect the audience into thinking they've just seen a hanging. 

HANGING IRON
Ironmongery fitting fixed at the bottom of the back of a flown flat to which the suspension wire is secured.

HAPPY TRAILS
(US) Good wishes given to a member of cast leaving a long-running show, or to an entire cast when a show is closing.
The phrase comes from the 1950s Roy Rogers television show, where it was the title of the closing theme song:
"Happy Trails to you!
Until we meet again
Happy Trails to you
Keep smiling until then
Happy Trails to you
Till we meet again!"
The song was written by Dale Evans (the wife of Roy Rogers, and his co-star in the TV series).
Roy Rogers TV show closing credits (Youtube)

HARD POWER
A non-dimmed power supply to a lighting rig (or part of a rig). 

HARDBOARD
An engineered wood product made from highly-compressed wood fibres. It's cheap and hard-wearing. Oil-tempered hardboard is more resistant to wear and tear and is more waterproof, and is used as a stage floor surface. One brand name in the US is Masonite. 
Wikipedia entry

HARMONICS
High notes that are achieved on instruments of the musical instrument families when the performer lightly places his finger exactly in the middle of the vibrating string.The harmonictones produced by a vibration that go to make up the aural spectrum of any particular note, or grouping of notes.

HARMONY
(Trade Name) Range of 1000W lanterns produced by Rank Strand (now Strand Lighting) in the UK.
Strand Lighting website
Strand Archive

HARTING
Family-owned and run technology company, founded in 1945 and headquartered in Germany. 
The brand is known in technical theatre for their heavy-duty multipin connectors used as 'Lectriflex'. 
Harting Website

HAZER
See SMOKE MACHINE.

HD-TV
Widescreen (16:9) high-resolution digital TV format.
HD-TV basics website

HDBaseT
HDBaseT is a standard for connection and transmission of high-definition video, audio and control / data signals using a Cat6 cable. The standard was launched in 2010, and can transmit up to 100m using good quality cable. 
HDBaseT website

HDMI
High Definition Multimedia Interface. HDMI is a proprietary audio/video interface for transferring uncompressed digital video data and compressed or uncompressed digital audio data from an HDMI-compliant source device, such as a display controller, to a compatible computer monitor, video projector, digital television, or digital audio device. 
Wikipedia entry

HEAD
See RADIO MIC.

HEAD CARPENTER
The head of the carpentry team that builds the wooden portions of the set.The team are sometimes known as the 'Carps'.

HEAD ELECTRICAN
US equivalent of the UK CHIEF ELECTRICIAN

HEAD FLY
The head of the fly crew who are responsibly for lifting scenery or other objects above the stage.

HEAD SOUND
The head of the sound department, which deals with any recorded music, sound effects, vocal reinforcement and music amplification required in the production.
See also NO.1 SOUND.

HEADS
The top lantern on a lighting boom. See SHINS and MIDS.

HEADS ON STAGE
A shouted warning (often just 'Heads!') for staff to be aware of activity above them. Also used when an object is being dropped from above.

HEADSET
1) General term for theatre communication equipment.
2) A headphone and microphone combination used in such communications systems with a beltpack.
See also CANS.

HEADSHOT
A photograph of an actor, distributed to agents, directors or casting directors. Headshots are not the same as portrait photos, and are designed to show the actors' face clearly in even lighting. 

HEALTH AND SAFETY / OHS / WORK HEALTH AND SAFETY
UK and AUS term to cover a range of legislation and guidance on how to work safely, and to reduce accidents or incidents. 
The legal component is the Health and Safety at Work Act (1974), but there are a number of regulations which relate to safe working. 
See COSHH, SAFE SYSTEM OF WORK, LOLER, PPE, PUWER, RIDDOR.
Safety in Live Entertainment on Theatrecrafts.com

HEATSHIELD
Made by Rosco, Heat Shield is a special clear gel which when placed between a lamp and a COLORed gel, dissipates a large amount of heat to give the gel a longer life. There must be an air gap between the Heat Shield and the gel, or it will not be effective.
Rosco website

HEAVENS
The roof or canopy over an Elizabethan stage (such as Shakespeare's Globe in London), often painted with a representation of the night sky with stars, moon, zodiac signs etc. 

HEMP
A type of rope used for flying, made from fibres found within the bark of the cannabis plant.

HEMP SET
The simplest flying system consisting of a series of hemp ropes threaded through pulleys on the grid, and tied off on the fly floor on a cleat. The usual arrangement is for three ropes to be attached to a flying piece, named by their position relative to the fly floor (short, CENTER and long). These names are used when levelling the flying piece, and giving it a dead. The three ropes are pulled or let in together, sometimes requiring more than one person to operate. A theatre using a hemp flying system is known as a Hemp House.

HERAS FENCING
A temporary fencing system consisting of interlinkable panels with heavy base weights, used at festivals and other events. Can be lined with a plastic scrim to improve the appearance. Some large events use custom-printed scrims to tie in with design or sponsorship deals. 
Heras UK website

HESSIAN
Coarse loose-weave cloth used to cover flats, as a scenic element, and to strengthen and give form to moulded objects (e.g masks) as they cure and harden.

HI-8
Camcorder video format designed by Sony as a follow on to its lower-quality Video 8. Uses 8mm-wide tape.

HIGH HAT
See TOP HAT.

HIGHEST TAKES PRECEDENCE*
Abbreviated to HTP, this is the standard by which some lighting desks operate.
If there is more than one control on the desk affecting a particular channel, then the highest level of the controls will take priority and affect the output of the desk and the dimmers.
This system is universal on manual lighting desks, but there are problems with the control of moving lights, scrollers etc.
See LATEST TAKES PRECEDENCE.

HINGE
See PIN HINGE, BACKFLAP HINGE, MARIE TEMPEST HINGE.

HIT YOUR MARK
When an actor stands in the correct position (usually with regard to lighting) she/he is said to have Hit the Mark.

HMI (Hydragyrum Medium arc-length Iodide)
A mercury-halide discharge lamp with a COLOR temperature of 5600K (daylight).

HOIST
Generic term for a lifting machine.
Submitted by Chris Higgs

HOLDING FOR A LAUGH
A risky practice, this involves the actors and director pre-planning where the audience will laugh, and inserting suitable pauses in the action, or ensuring that nothing important will be missed if the audience is in stitches. However, if the audience fails to laugh, the pause will slow the pace of the performance. The actors must learn to react to the audience as they react. An even more dangerous practice is to assume that the audience of the show tonight will laugh at the same points as the audience of the previous show. 

HOLLYWOOD FLAT
A Hollywood is a double-sided timber flat with a much wider edge than normal. Hollywood flats are mainly used in the film/tv business. The thicker edge gives the flat extra stability, can be easily clamped to adjacent flats, and looks more like a real wall on camera. Also known as a TV Flat. 

HOOFER
Slightly derogatory term for a dancer. 

HOOK CLAMP
Hook Clamp 50mm (Doughty Engineering)A clamp with a wing bolt for hanging a lantern on a horizontal lighting bar, so that it hangs below the bar.
Introduced in the UK in 1959 by Strand, replacing the 2-bolt and 2-nut L Clamp.
Hook Clamps should not be used to overhang items above a lighting bar. A BOOM ARM can be rigged on a lighting bar (horizontal) or a boom (vertical) to rig a lantern adjacent from the bar / boom. 
Alternative clamps are available from companies such as Doughty to rig a lantern above a bar. 
See SAFETY CHAIN and BOOM ARM.

HOOK UP / HOOKUP
A Hook Up is paperwork generated by the Lighting Designer for a show. It lists connections or layouts between number systems. For example, a Channel Hook Up lists the channel numbers used on the lighting plan alongside the dimmer numbers into which they're connected, and a brief text description of that channels function.

HOSPITALITY SEAT
Seating in a VIP area, or the best seats in the house, sold to corporate (business) clients for them to offer as incentives or gifts to employees or suppliers etc. Hospitality packages are available to many large music or sports events.

HOT SEATING
A technique used in interactive theatre when an actor, in character, is questioned by the audience about her/his actions.

HOT SPOT
The brightest part of the beam from a lantern, usually showing the CENTER. Profile lanterns have a Field control which enables a beam to be flattened so it has no hot spot.

HOUSE
1) The audience (eg 'How big is the house tonight ?')
2) The auditorium (eg 'The house is now open, please do not cross the stage')

HOUSE CURTAIN
Same as HOUSE TABS. The house curtain is the main set of curtains ('tabs') in the venue. Not every show will use the tabs, but it's often nice to save the audiences' first view of the set for a special moment as the show starts, not as 'wallpaper' while they're coming into the auditorium. However, this entirely depends on the nature of the show. Known as GRAND CURTAIN in the US. See also TAB WARMERS.
Spanish: Bambalinón

HOUSE IS OPEN
Announcement made over backstage communication system to let cast and crew know that the auditorium is open to the audience and that if there is no curtain, they should stay off the stage. 
It is good practice for no-one (crew, cast or management) to walk onto or off the stage while the house is open (unless it's part of the show of course!).

HOUSE LIGHTS
The auditorium lighting which is commonly faded out when the performance starts.

HOUSE MANAGER
Duty member of theatre staff who is responsible for the Front of House staff and organisation for a particular performance. She/he is also responsible for the health and safety of the audience while they are in the theatre. See FRONT OF HOUSE MANAGER.

HOUSE RIGHT / HOUSE LEFT
Alternative way of describing each side of the stage, from the audiences' perspective. Stage Directions are usually given from the actors' perspective (e.g. Stage Left / Stage Right). Stage Left is House Right and vice versa. 
Sometimes abbreviated to HR / HL.
If an actor enters from the auditorium, then House directions are usually given (for example, "You enter House right, walk down the auditorium steps, onto the stage, then walk upstage and exit upstage left")

HOUSE TABS
The main set of curtains ('tabs') in the venue. Not every show will use the tabs, but it's often nice to save the audiences' first view of the set for a special moment as the show starts, not as 'wallpaper' while they're coming into the auditorium. However, this entirely depends on the nature of the show. Known as GRAND CURTAIN or HOUSE CURTAIN in the US. See also TAB WARMERS.
Spanish: Bambalinón

HOWIE BATTEN
(After Howard Eaton) This is a two circuit (two COLOR) 120V per circuit MR16 (PAR 16) batten developed by Howard for lighting cloths at close proximity. A row of these hung above a cloth allow you to light the cloth where there is little space. They have also become popular as footlights. The battens are designed to be used in pairs on a 240V (UK) power supply, connected via a series splitter to share the 240V down to 2 x 120V battens. They are also known as MR16 Battens or L&E Battens (after the manufacturer). 
Howard Eaton Lighting Ltd. website

HOWLROUND
See FEEDBACK.

HRTF
Head-Related Transfer Function. A way of measuring how each pair of human ears responds to sound, based on the size and shape of the head, ears, ear canal, density of the head, and the size and shape of nasal and oral cavities.

HTI
See DISCHARGE LAMP.

HTP
See HIGHEST TAKES PRECEDENCE.

HUBRIS
From Greek. Hubris is extreme pride or arrogance. Hubris often indicates a loss of contact with reality and an overestimation of one's own competence or capabilities, especially when the person exhibiting it is in a position of power. 

HUE
The COLOR of a light, costume or piece of scenery (etc.). 
The term is usually linked to Saturation, which is the amount of that COLOR. 

HUM HEAD
See NOISE BOY. Term popular around the Edinburgh Festival.

HUNDRED (100) VOLT LINE
Way of sending speaker signals over long distances without losing signal strength. Transformers are used in each speaker cabinet to convert the signal from 100 Volts to a more usable level. (100V is used in the UK, 70.7V in the USA)

HVAC
Acronym for Heating, Ventilation, and Air Conditioning. This describes the venue system for keeping the company and audience comfortable.

HYDRAULIC
A system of controlling machinery or moving scenery using oil or water under pressure to move a piston or 'ram'. Used in many large-scale shows to automate scene changes.

HYPERCARDOID
See PICK-UP


IAMBIC PENTAMETER
(from Greek - having five 'iambs') A commonly used metrical line in traditional verse or verse drama. The term describes the particular rhythm that the words establish in that line, which can be described as a 'tick tock' rhythm. The rhythm is measured in small groups of syllables; these small groups of syllables are called "feet". The word "iambic" describes the type of foot that is used (in English, an unstressed syllable followed by a stressed syllable). The word "pentameter" indicates that a line has five of these "feet."

IATSE / I.A.T.S.E.
International Alliance of Theatrical Stage Employees (USA) Stage employees union.
IATSE website

ICOPER
Acronym for International Code of Practice for Entertainment Rigging.
A new standard, published in 2017. 
Download ICOPER at PLASA

IEC / I.E.C.
International Electrotechnical Commission. The UK mains inlet connector / 'kettle lead' is known as an IEC LEAD.
IEC website

IEM / I.E.M.
See IN EAR MONITORS

IFCB
Acronym for the four palettes used to control moving lights. Intensity (brightness of the beam), Focus (position of the beam), COLOR, Beam (focus quality of the beam - hard-edged, soft-edged, or split through a prism).

IFR (Inherently Flame-Retardant)
A description of cloth which is inherently flame-retardant and will remain so for the life of the cloth. The flame retardant qualities are a feature of the material, not a treatment applied afterwards. See manufacturer for full details. See also NDFR and DFR.

IGBT
Acronym for Insulated-Gate Bipolar Transistor. Electronic component used in later generation lighting dimmers. 
Wikipedia entry

ILDA
International Laser Display Association
ILDA website

IMAG
Short for Image Magnification - the use of live feed video cameras and huge video screens to bring the details of an artists' performance to a huge stadium-sized audience. 

IMPEDANCE
A term for the electrical resistance found in a/c circuits. Affects the ability of a cable to transmit low level (e.g. sound) signals over a long distance. Measured in Ohms. Speakers are rated according to power handling capabilities (Watts, W) and impedance (Ohms).

IMPRESSARIO
1) Now more likely to be called a Producer, the Impresario organised and financed the performing arts. Term originated in the Italian opera, in the mid 18th Century.
2) Automation control console and system by AVW Controls in London, UK. 
AVW Controls website

IMPROVISATION
A comment or behaviour by an actor or group of actors that is not rehearsed or prepared (or, sometimes, authorised by the director). If the improvisation helps the performance move forward, appropriately, due to a technical or other issue, then improvisation can be helpful. If, however, it's put in to raise a laugh or breaks character or the mood of the scene, it is frowned on. 
See also AD LIB. 

IMPULSE RESPONSE
(Sound) Abbreviated to IR. An Impulse Response is a digital recording of a burst of a full range of frequencies (known as an impulse) across the audible spectrum, which is used to create a digital 'acoustic autograph' of a space. The impuise response recording is analysed by software which can then be used to recreate the acoustic of the original space digitally.
This enables a precise match to how a recording sounded in the space when trying to recreate it in the studio. 

IN
(Flying) To fly a piece of scenery / lighting bar down towards the stage from the flies. The opposite is OUT. 

IN EAR MONITORS
Small headphones worn inside the ear by members of a pop band so they can hear the monitor mix (or the backing track they're miming to) without having lots of monitor speakers onstage. The advent of in-ear monitoring has improved the sound quality of the monitoring for these band members as they no longer have to try to hear the monitors over screaming from the audience. Each member of the group can have their own monitor mix which is guaranteed to be the same in every venue on the tour. Known as I.E.M.s or IEMs for short.

IN IS DOWN, DOWN IS FRONT
First line of a poem called Theatrical Logic, designed to highlight the complexity of technical theatre jargon!
Theatrical Logic

IN THE CAN
(Film Industry) A scene or sequence has finished being filmed. (e.g. "Thanks everybody - that scene is in the can now"). Refers to a roll of film being taken out of a movie camera and put into a metal film can to be taken for processing.

IN THE ROUND
Theatre in the Round is a form of audience seating layout where the acting area is surrounded on all sides by seating. There are often a number of entrances through the seating. Special consideration needs to be given to onstage furniture and scenery as audience sightlines can easily be blocked.
Stage managers and directors often use the idea of a clock face to describe actor positions on stage (e.g. the aisle nearest the technical point is described as the 12 O'clock position, with other aisles described as 3, 6 and 9 O'clock.)
See also ARENA, THRUST, END ON, TRAVERSE.

INCANDESCENT
Light source consisting of a metal filament (Tungsten) which glows white hot when current is passed through. See also Discharge Lamp.
How do Incandescent Light Bulbs Work?

INCIDENTAL MUSIC
Music heard by the audience in a non-musical performance, either as background atmosphere as underscore, or between scenes or to set the mood. Incidental music is not heard by the characters in the play, so is non-diegetic.

INDEPENDENT
1) An electrical power supply that is totally separate from the stage lighting control. Used for testing lanterns prior to connection to the lighting system and also for powering non-lighting equipment on stage and working lights. See NON DIM. 
2) A channel within the stage lighting control which has been temporarily switched to become independent from the rest of the channels which remain under the control of the operator.

INDUCTION LOOP
System which amplifies audio frequency currents (from a microphone over the stage) around a large loop of cable (around the auditorium) to generate a magnetic field which can be picked up by a hearing aid switched to the 'T' position.

INDUSTRIAL
Also known as a CORPORATE. An event or performance staged by a manufacturer or company in order to launch a product or celebrate a milestone of some kind. Such events are often spectacular. 

INFRA-RED
Invisible part of the electromagnetic spectrum with a longer wavelength than visible light. Infra-red remote controls are used for lighting desks and practicals. An infra-red-sensitive CCTV camera can pick up body heat activity even in a 'blackout'.

INFRASOUND
Very low frequency sound which is not normally audible by the human ear. Usually describes sound waves below 20Hz. At high enough volumes (sound pressure levels) sound waves as low as 12 Hz can be perceived by some ears. When they can't be perceived as sound, the waves can be felt as pressure either in the ear drums, or elsewhere on the body. Some scientists have linked the presence of infrasound in buildings (produced by air conditioning systems or large empty rooms) with feelings of unease, nervousness, or even perceptions of supernatural presences by visitors. 

INGENUE
The ingénue is a stock character in literature, film, and a role type in the theatre; generally a girl or a young woman who is endearingly innocent and wholesome. Ingénue may also refer to a new young actress or one typecast in such roles. 

INHIBIT
A way of taking control of a rogue lantern (or lanterns) at the lighting desk during the operation of a show and removing them from any further lighting states, until the inhibit is removed. Can also be used for removing the front of house lighting from a curtain call state. See also SUBMASTER.

INHIBITIVE SUBMASTER
See SUBMASTER.

INSERT
1) An additional route into a sound desk. 
2) An extra lighting state added into the sequence later. See POINT CUE.

INSET
A small scene set inside a larger one.

INSTALLATION
1) An electrical system in a particular building (e.g. "the stage lighting installation was tested last year")
2) A piece of art designed to transform a particular room or building into something other than a room in an art gallery. Installations often use complex audio-visual equipment and can be intensely immersive experiences. (e.g. "In the studio space this week we have an installation by John Doe entitled 'Space'")

INSTRUMENT
(US) Same as a LANTERN or LUMINAIRE in the UK/Europe.

INSTRUMENT SCHEDULE
A list of the instruments / lanterns used on a show.
Usually sorted by hanging position (e.g. Front of House, First Electric etc.).

INTELLIGENT LIGHT
See MOVING LIGHT.

INTENSITY
(Lighting) A way of describing the brightness of a stage lantern. A lantern supplied with the maximum amount of electrical power a dimmer is able to produce is described at being 'at full intensity' - this is often called '100%' or just 'Full'. 
As the electrical supply is reduced, the light gets dimmer (lower intensity). When the dimmer has been faded down (or 'faded out') the intensity is said to be '0%' or 'Zero' or 'Out' or 'Off'. 

INTENTION
Intention is an character's specific purpose in performing an action or series of actions, the end or goal that is aimed at. Outcomes that are unanticipated or unforeseen are known as unintended consequences.

INTERCOM
Usually refers to microphone/headset communications equipment. Abbreviated to 'comms'. Also known as 'cans'.

INTERIOR MONOLOGUE
The interior (or internal) monologue is the stream of consciousness discussion a character has with her/himself whilst working through problems or issues confronting them. It can be delivered as a recorded voiceover, or possibly as an aside spoken direct to the audience. 

INTERMISSION
See INTERVAL.

INTERNALLY WIRED BAR (IWB)
A Scaffolding bar (aluminium) which has a number of sockets (usually 15A) positioned along its length, the wiring for which is contained within the bar. See SIX LAMP BAR.

INTERRUPTIBLE FOLDBACK (IFB)
IFB is monitoring and cueing system used in live events, television, filmmaking, video production, and radio broadcast for one-way communication from the director or assistant director to on-air talent or a remote location. It is also known as Interrupt for Broadcast. The foldback normally contains a feed of production audio, which can then be interrupted by the director microphone to give specific information or instructions.

INTERVAL
Break between sections of a performance. During a play, the interval is normally half way through a standard length performance (approx 1 hour each half) and is usually 15 or 20 minutes in duration. Known in the US as an INTERMISSION.
For a full house, a 20 minute interval may be necessary. However, if there are no refreshments available, the interval can be shorter. 
A performance of less than 90 minutes in length could run straight through with no interval, although this wlil affect the theatres' takings for the night. 

INTERVAL MUSIC
Music played in the foyer and/or auditorium during intervals. Most usually Vivaldi's Four Seasons.

INTONATION
The way in which words are emphasised during a speech.

INVENTORY
A numbered packing list which itemises all single pieces travelling on a tour; all cartons, flightcases, crates, baskets together with quantities and descriptions of contents. Extremely important if touring abroad to satisfy customs. Dimensions/weight/value may also require recording.

INVERSE SQUARE LAW
The Inverse Square Law, when applied to light, states that as light loses energy as it travels, the further you are from a light source, the dimmer the light source becomes. 

IRIS
Iris Diaphragm from a Strand Electric Pattern 23 Profile lanternAdjustable aperture which, when placed in the gate of a profile lantern, varies the size of a beam of light. Originally, iris diaphragm.
Most followspots have an iris permanently installed.

IRON
See SAFETY CURTAIN.

ISIS
ADB software used on high-end ADB lighting desks. Uses a 32-bit operating system with a very short boot-up time.
ADB website

ISORA*
A plastic CYCLORAMA, used because of it's light transmission properties. When lit from behind, the source of light is not visible through the plastic, making complex silhouette work possible.
When used in conjunction with a BOUNCE cloth (light directed onto the bounce is reflected onto the rear of the isora) very smooth coverage is possible.

ITALIAN MASKING
See MASKING.

ITALIAN REHEARSAL
(Colloquial) A speed run where lines and action are delivered at a much faster pace than usual. It's a good way to help with pacing problems, and to help actors to get back into the swing of a fast-paced show (comedy / farce) or to break the ice for a more dramatic show. 
Also known as a 'Russian Run'.

ITC
Independent Theatre Council (UK)
ITC website


JACK
1) Segmented audio connector. Mono Jacks have two connections - tip and sleeve, and are unbalanced. Stereo jacks have three connections - tip, ring and sleeve.
B-type jacks (also known as Bantam jacks) were originally designed for use in telephone exchanges and provide a high quality (and expensive) connection in jackfields.
A-type jacks are cheaper and more common, but more fragile. A type jacks are available in 2 sizes : quarter inch and eighth inch.
2) (US) A hinged brace. In the open position, it holds up a flat or other unit of scenery. A Tip Jack is a combinaton of a jack and castors so scenery can be supported or rolled. When it is in position, it is tipped to vertical. When rolling, it leans backwards.

JACKFIELD
An array of jack sockets ('jills'), providing connections to equipment/outlets etc. A patch panel.

JACKKNIFE STAGE
A type of set consisting of one or more wheeled rostra, which are fixed at one corner point, enabling the platform to pivot to reveal a different set / scene or to appear on stage or move offstage. See also WAGON STAGE, REVOLVE.

JAFIE
(Colloquial) Term of affection used by stage crew and sound folk, making disparaging comments about the Electrics (Lighting) team. 'Just Another F****** Ignorant Electrician'. Rarely used nowadays. 

JARDIN
French for Garden. See STAGE RIGHT.
More about Cour / Jardin

JONES PLUG / JONES SOCKET
Type of multipin connector used on some lighting desks for analogue outputs.
CINCH website

JONES, INIGO
Inigo Jones (July 15, 1573 - June 21, 1652) is the first significant British architect of the modern period, and the first to bring Italianate Renaissance architecture to England. He left his mark on London by single buildings, such as the Banqueting House, Whitehall, and in area design for Covent Garden square which became a model for future developments in the West End. He also made major contributions to stage design by his work as theatrical designer for several dozen masques, most by royal command and many in collaboration with Ben Jonson.
He is credited with introducing movable scenery and the proscenium arch to English theatre. 

JOSEF SVOBODA
Czech scenographer (1920 - 2002)
Josef Svoboda in the Backstage Heritage Collection Archive

JUKEBOX MUSICAL
A stage musical show that has been constructed from pre-released existing songs, usually from one artist or genre. Examples are The Buddy Holly Story, Mamma Mia and We Will Rock You.

JULIET BALCONY
A high level platform in a theatre or on a stage set that would work for the balcony scene in Romeo and Juliet. 

JUMPER
An adaptor from one type of electrical connector to another. For example, a 13 - 15A jumper has a 13A plug and a 15A socket at either end of a short cable. Also applicable to sound cables.

JUVENILE LEAD
The most significant role in a play or film that is performed by a young actor / actress. 

JUVES
Short for 'Juveniles' - child members of the company.


K
Lighting Industry Forum code which identifies the (original) recommended usage of different lamp types. K coded lamps are for use in general purpose flood lighting, and have a COLOR temperature of 2850°K. See also CP, A1, T, P2.

K1 HAZER
The Jem K1 Hazer is a high-performance hazer produced by Martin. It provides the combination of continuous operation, long hang time, and low fluid consumption for greater economy.
Martin Website

KABUKI
Traditional Japanese dance-drama. 
Japan Guide to Kabuki

KABUKI DROP
Method for dropping a cloth from a flying bar. It consists of a bar which attaches to a standard flying bar, and is able to spin around. The bar has prongs welded to it on which the drop is hung (drop has grommetted holes in the top which hook onto the prongs). Normally these prongs are above horizontal, so the drop stays hung. On cue, the pole is rotated so that the prongs point downwards, and the drop consequently falls.

KADER CLAMP
Metal clamp designed to fit onto the kader grooved roof beams of a clear span marquee. Typically, the clamps are rated with a safe working load around 150kg each, but the marquee supplier must provide you with information about what the roof beams are rated to support. Extra care should be taken if there are unusual loads on the roof (rain / snow / wind). 

KELVIN
See COLOR TEMPERATURE.

KENSINGTON GORE
Kensington Gore street sign (Theatrecrafts.com 2006)A brand of fake blood used on stage and in movies, named after a London street. It was manufactured by a retired British pharmacist, John Tynegate, during the 1960s and 1970s, in the village of Abbotsbury, Dorset. Many varieties of blood, having various degrees of viscosity, shades and textures were available. Since Tynegate's death, the name "Kensington Gore" has become a generic term for stage blood. Kensington Gore was used in the film The Shining. Director Stanley Kubrick had several thousand gallons of it gushing out of an opening elevator during the elevator door scene.

KERF
The total width of the incision in a piece of wood or metal (etc.) made by a saw blade. 

KEY LIGHT
(Esp. TV & Film lighting) The dominant light source/direction in a naturalistic lighting state. In a sunny drawing room, the key light would be through the window, for a naturalistic exterior scene the direction of the key light could change as the sun progressed across the sky. See FILL LIGHT.

KEYSTONE
A function available on data projectors which allows the selective stretching of the horizontal component of the projected image so that it appears to be rectangular when projected from an angle above or below the projection surface. More advanced (expensive) projectors can also keystone the vertical component of the image, and some recent projectors can automatically detect the projection surface and can automatically keystone the image to fit. 
Before data projectors, special lenses were available for slide or film projectors to apply the keystone effect. 
The term comes from the wedge-shape of the stone placed at the top of an arch to spread the load of the wall above equally down both sides of the arch. 

KICKER LIGHT
Lanterns placed to the side of the actor to maximise the sculptural quality of the light are sometimes known as KICKERS.

KILL
To switch off (a light/sound effect); to strike/remove (a prop).
(e.g. Kill channel 6 please)

KILOWATT
1 kilowatt (1kW) is equal to 1000 Watts. The WATT is a measure of electrical power. The single letter 'k' is often used to represent 'kilowatt'. "2k fixture" means a 2000 Watt (or 2kW) lantern etc.

KIRBY WIRE
Wire used to fly an actor.
Named after George Kirby, who devised the first pendulum artiste flying system (in 1898). His company Kirby's Flying Ballet is still supplying flying equipment now.
See also FLYING HARNESS.
Kirby Flying - History page

KIT
1) General name for equipment, especially nice shiny equipment, leading to the comment 'That's a nice bit of kit' 
2) Short for Drum kit.

KK WHEEL
A type of animation disk which fits into the COLOR runners at the front of a lantern which rotates and breaks up the light beam to make it appear to be moving. Best used on a profile lantern containing a gobo. A KK Wheel is known in the US as LOBSTERSCOPE.

KLEIN BAG
A canvas tool bucket originally designed for 'utility' contractors in the US, stout canvas with a rope handle and plastic or leather base. Ideally suited to and adopted for collecting hoist chain. Available as strong and large enough for up to 30m lengths of 7mm / 5/16' hoist chain.
Submitted by Chris Higgs

KLEIN TOOL
Klein Tools Inc. have been making tools since 1857, the 'tool' referred to is a generic term for two items, the 'Chicago' or 'Haven' grip, which are self gripping wire rope pulling tools, useful for tensioning catenary wires and general wire rope gripping jobs in rigging.
Submitted by Chris Higgs

KLIEG LIGHT
Named after brothers John and Anton Kliegl, the Klieg Light was originally an intense carbon arc lamp especially used in filmmaking. Modern Klieg lights use Tungsten Halogen lamps. Klieg lights are either fitted with a fresnel lens and spherical reflector (for a wash of light) or a single or pair of plank-convex lenses and an ellipsoidal reflector for a spot light.

KNAP
(Stage Combat) The technique to create the sound of a hit when engaging in a stage fight scene where no hit took place. 

KOTHURNOS
(Greek) High shoes worn by tragic actors to increase their stature.

KVA
Kilo-Volt Amps. Unit of electrical power.


LADDER
1) Climbable piece of access equipment to reach a working platform or for short light-duty work at height. See ZARGES.
2) Non-climbable structure in the shape of a ladder from which lanterns can be hung in a vertical 'stack'.

LADY AND THE TRAMP
A Lady and the Tramp moment occurs when two people clearing and coiling LX or sound cables end up both coiling the same one. Named after the Disney classic animation where two dogs end up eating the same piece of spaghetti.

LAMP
A light bulb is used in domestic situations (i.e. in the home). In the industry, we only use LAMPS. As the saying goes, 'Bulbs is what you put in the ground'.
Example usage: 'The lamp in the DSC fresnel has blown'. In the TV/Film world, a lamp is called a BUBBLE or GLOBE.

LAMP ROUND
Periodic inspection of all light fittings around the theatre, to replace dead lamps / bulbs. Usually takes place before opening night.

LAMP TRAY
Lower section of the body of a theatre lantern on which the lamp holder is mounted. Some lamp trays are hinged, some are removable from the rest of the body. Modern safety legislation (UK) requires that the lamp tray cannot be opened until power is disconnected.

LAMPY
(colloquial term) Theatre / Rock & Roll lighting technician. Distinct from a 'Techie' who may also be a carpenter or stage crew member. A lampy only concerns him/herself with lighting.
A more generic electrician might also be called a Sparky, or Sparks.
See also JAFIE, TECHIE and NOISE BOY.

LANTERN
1) General term for unit of lighting equipment including spotlight, flood etc. Term now being replaced by the internationally recognised "luminaire" (esp. Europe) or "instrument" in the US.
See also FIXTURE.
2) Glazed section of roof usually in haystack form over the fly tower that automatically opens in the case of fire. An updraught is created which inhibits fire from spreading quickly into the auditorium, and prevents build-up of smoke at stage level.

LASER
Acronym of Light Amplification by Stimulated Emission of Radiation. A very high energy beam of light that remains virtually parallel throughout its length. Visible in the air only when a haze of smoke or dust is introduced. Great care is required when using lasers as this energy can cause permanent damage to the retina of the eye.
How Lasers Work

LATENCY
In digital live sound systems there are tiny time delays due to the processing time required to convert sound from analogue to digital and back again. This time period is known as the LATENCY of the system. 

LATEST TAKES PRECEDENCE (aka LTP)*
Abbreviated to LTP, this is a standard by which some lighting desks operate.
If there is more than one control on the desk affecting a particular channel, then the latest control to operate will be the one to affect the output on stage.
This system is used on desks with moving light functionality
See also HIGHEST TAKES PRECEDENCE.

LAUAN (US) / LUAN (US)
A three layer plywood made from coarse grained tropical woods. Suitable for backing, filler or light duty bracing; not suitable for structural uses or where a smooth paintable finish is desired. Also known as Phillipine Mahogany.

LAVALIER MICROPHONE
Originally, a mic worn around the neck on a string. Now applies to a small 'tieclip' microphone. These microphones are used for TV and also in musical productions requiring the amplification to be 'invisible'. The mic is worn in clothing, in hair / wigs, over the ear or on the face (heavily made-up).

LAY
The direction and angle in which strands are 'twisted' in rope making) which in turn determines the 'hardness' of the lay (flexibility) in fibre ropes and the 'pitch' (frequency with which a strand appears when viewed along one side) of any rope.
Submitted by Chris Higgs

LBO
Acronym for Light Board Operator. Also known as the Board Operation (or Board Op). 

LCD / L.C.D.
Liquid Crystal Display. LCD displays are in use on electrical and electronic equipment across the world, and LCD technology is also used in video projectors.
See also TFT.
How LCDs work

LCL
Abbreviation for Light CENTER Length. This measurement (in mm) is the distance between the top of the lamp base and the optical CENTER of the filament. This measurement is critical as it ensures that for a particular lantern, the filament is at exactly the correct position for maximum light output and efficiency. Many different lamp types exist, but there are far fewer lamp-base types, meaning it's possible to insert the wrong lamp into a lantern very easily, resulting in poor output and efficiency.
See also MOL.

LD / L.D.
Lighting Designer.

LE MAITRE
(Manufacturer) UK based manufacturer of pyrotechnic devices (Pyroflash brand name), smoke machines and other theatre effects
Le Maitre website

LEADER TAPE
Non-magnetic plastic tape used to begin and end sound tapes and to separate cues on tape. Clear leader tape is used to activate the automatic stop on some playback machines. Leader tape is available in a variety of colors.

LECTRIFLEX
Multipin connector for carrying multiple lighting circuits down a multicore cable. See also SOCAPEX.

LED / L.E.D.
Light Emitting Diode. LED technology is becoming extremely useful in the areas of architectural lighting and video walls. LED light sources are becoming brighter and cheaper. They are extremely efficient, and give off very little heat, making them ideal for display or architectural work. LED video walls are in use all over the world - they are more efficient and lighter in weight than projection alternatives.
The LED Museum
How LEDs work

LEE
(Manufacturer) UK based manufacturer of lighting gels. See COLOR FILTER.
Lee Filters website

LEG
1) Each sling used as part of a multiple sling, e.g. a 'two leg sling' has two slings used as the 'legs' of the sling. A bridle 'leg' is therefore one half of a two 'leg' bridle, or one third of a three way bridle, etc.
2) See LEGS.
Submitted by Chris Higgs

LEGIT VOICE
Singing term - refers to a classically trained voice (see also BELT VOICE)

LEGITIMATE THEATRE (US term)
The term "legitimate theater" dates back to the Licensing Act of 1737, which restricted "serious" theatre performances to the two patent theatres licensed[1] to perform "spoken drama" after the English Restoration in 1662. Other theatres were permitted to show comedy, pantomime or melodrama, but were ranked as "illegitimate theatre". For more information click here.

LEGS
Vertical drape set as masking piece at the side of an end-on acting area. Usually set up in pairs across the stage and used in conjunction with borders to frame the audiences view. Legs are hung from flying bars, and are usually fairly narrow in width (1.5m - 3m). 
One of many possible origins of the phrase 'Break a Leg', meaning to take an extra encore from the legs after a successful performance.
French: Pendrillon (also used for wider tabs, but not full-width stage curtains)
More information on Break A Leg

LEKO
Strand Lekolite 8 x 13A type of ellipsoidal profile spot (aka ellipsoidal reflector spotlight or ERS), much used in the USA. Originally designed in 1933 by Joseph Levy and Edward Kook, the founders of Century Lighting (later Strand). The word is a contraction of their names (Levy & Kook). Also known as LEKOLIGHT. 
Leko in the Backstage Heritage Collection archive

LEMO
A small metal multipin connector used for connecting radio microphone heads into the transmitter pack.

LENS
Optical glass with one or both sides curved, the purpose of which is to direct light by concentrating or dispersing light beams.

LEVEL
1) The setting of a light or sound control channel. On a lighting desk, levels range from 0% to 100% (also known as FULL). On a sound desk, the bottom of the fader is ∞ (infinity) and the top may be +20. The fader is designed to be operated at it's optimal position which is labelled 0dB. The decibel (dB) scale is a measure of sound intensity. 
2) A platform used to change the height of an actor. Interesting dynamics between different characters in the play can be explored using various levels. 

LIBRETTO
Text of an opera, or other long musical vocal composition. The script of a musical.
The writer of the Libretto is the Librettist. 

LICENCE
1) Permission must be obtained (and paid for) from the representatives of the author(s) of the piece of work / play before it is performed (or even rehearsed). This Performing Rights Licence grants the applicant permission to perform the work on specified dates, at a specified location. The licence requires the applicant to purchase individual copies of the play text, and it does not give permission to photocopy the text. It often also stipulates that the play must be performed in full, as written, without edits. It does not give permission to adapt, edit or rewrite any part of the work. 
In the UK and USA, Samuel French is a major publisher and rights processor for many play texts. Many other publishers exist. You can usually find out how to apply for rights in the first few pages of the play text, or using search engines (type 'Name of play' +'Performing Rights'). 
2) Licences are also required for child or animal performers, or for guns or other types of weapons in some locations. If in any doubt which licences you need, check with the venue or other local theatre professionals. 

LIFT
The orchestra pit and/or sections of the stage may be mounted on lifts to make moving of heavy items (e.g. piano etc.) easier. Sometimes the forestage doubles as the orchestra pit by use of a lift.

LIFT CALL
An additional rehearsal session, often before a performance, to go over tricky choreography which includes lifts (where one performer lifts another). See also Fight Call. 

LIGHT BOARD
See BOARD.

LIGHT CURTAIN
A lighting effect which, when an area is diffused with smoke, produces a wall of light. Produced (usually) by a batten of low voltage lamps wired in series.
Automated versions are available which have COLOR changers built-in and are able to tilt up and down. The original Light Curtain designed by Josef Svoboda is still made by ADB. (See SVOBODA, DIGITAL LIGHT CURTAIN)
Light Curtains in the Backstage Heritage Collection

LIGHT JOCKEY or LJ
Danish slang for Lighting Designer.
Submitted by Erling Larsen

LIGHTING DESIGNER
Member of the production team for a show who is responsible for the overall look of the lighting. He or she may have an Assistant Lighting Designer who concentrates on the necessary paperwork for the lighting design. The Lighting Designer (or LD) is responsible for liaising with the director about style and with the set and costume designers about COLOR and decides on the position, type, focus direction and COLOR of every lighting instrument in the rig. She/he draws a lighting plan to communicate this to other members of his team (and to the theatre staff who are rigging the lighting). During a lighting plot, the lighting states are built.

LIGHTING DIRECTOR
A lighting designer for television is known as a lighting director.

LIGHTING PLAN
A scale drawing detailing the exact location of each lantern used in a production and any other pertinent information (E.g. its dimmer number, focus position and COLOR number). Often drawn from the theatres' groundplan.

LIGHTING PLOT
1) The process of recording information about each lighting state either onto paper or into the memory of a computerised lighting board for subsequent playback. (in USA, this term is used for a lighting plan and a lights session is when lighting states are set up.)
2) See also LIGHTING PLAN. 

LIGHTING STAND
Usually three-legged telescopic stand on which lighting equipment can be mounted. The stand will have a socket on the top into which a spigot can be inserted, which is bolted onto a single lantern. Or, a spigot can be attached to a scaffold clamp or a T bar to enable multiple lanterns to be rigged. Ensure the lighting stand you are using is strong enough for the lanterns you want to rig. 

LIGHTING STATE
The format of lighting used at a particular point in the production; a lighting 'picture'. A lighting cue is given by the stage manager which initiates the change from one lighting state to the next.

LIGHTING STENCIL
Plastic stencil containing a range of scale symbols for current lighting equipment. Greatly facilitates the drawing of lighting plans.
Lighting Stencils on the Backstage Heritage Collection

LIGHTJOCKEY
Club / DJ control and visualisation software by Martin.
Martin website

LIGHTLOCK
Lighting rigging accessory originally designed for the Royal Shakespeare Company (RSC) in the UK. It allows moving lights to be rigged from flown positions by counteracting and eliminating unwanted movement of automated lights on lightweight structures.
LX2

LIGHTS DOWN
1) Announcement by the DSM that a section of the performance has ended (e.g. Lights Down on Act One).
2) A reduction in light level - usually a note by the lighting designer for her/his own reference.

LIGHTS UP
1) Announcement by the DSM that a section of the performance has begun (e.g. Lights Up on Act One). An alternative to Curtain Up.
2) An increase in light level - usually a note by the lighting designer for her/his own reference (e.g. Lights Up when the waiter enters the kitchen). See also FULL UP FINISH

LIMELIGHT
An obsolete source of intensely bright light, most recently used in followspots.Derived from a burning jet of oxygen and hydrogen impinging on a rotatable cylinder of lime. 
See LIMES.

LIMES
Followspots and their operators. This term is still in everyday use, although limelight is not. See also PICK-UP.

LIMIT SWITCH
Part of a scenic automation or powered flying system - a switch positioned to send a signal to the controller when it's reached the end of it's travel.

LIMITED ENGAGEMENT
A run of performances in a particular venue with a definite end date. 

LIMITER
See COMPRESSOR.

LINE
A rope length, once cut to length or installed for a specific function. (To cut a line from a coil of rope)
Submitted by Chris Higgs

LINE CHECK
An important part of the sound check process, the line check is a methodical test of every instrument or microphone that is connected to the sound desk. It enables the sound engineer to ensure that everything is working correctly and is connected as he expects it to be, and is in the correct place on stage.

LINE LEVEL SIGNAL
Standard' level at which the inputs and outputs of domestic and professional sound equipment operate. Slight variations are that some equipment works at +4dB, some at -10dB. See MIC LEVEL SIGNAL.

LINE REHEARSAL
A rehearsal where the cast read lines to memorize their dialogue.  It should not be a table-read rehearsal.  Line rehearsals are specific to memorizing lines and perfecting the character's dialogue and stage directions and emotions. A line rehearsal could include the technical crew or the senior managment.  This is not normally the case.  See Table Rehearsal.

LINE SET
The arrangement of flying wires or ropes in a fly system above the stage is known as a line set.

LINE-TOPPING
Undesirable behaviour where an actor responds with more volume or intensity to a line delivered to them. 

LINE-UP TONE
Signal of known frequency and level used for setting up sound recording equipment levels accurately.

LINK
See POINT CUE.

LINNEBACH PROJECTOR
Optically simple lensless system for projecting a shape from a gel or glass slide etc. onto a set or cloth. The slide is placed in the front runners of the projector which is a floodlight (with a point source lamp, and no reflector). Often used for shadow effects or simple scenic projection. The projector was developed in Germany by Adolphe Linnebach (1876-1963) in 1916 at the Court Theatre, Dresden. In order to get a sharp image, the lamp filament should be as small and as bright as possible, with adjustment to move it towards and away from the slide. A high intensity low voltage lamp is often used for this purpose. 
See also OLIVETTE.

LIVE ACTION ROLE PLAY (LARP)
A game, sometimes loosely based on real events, sometimes based in a fictional / fantasy world, where the players physically portray the characters in the game, often in period costume and with period weaponry. 
Unlike Historical Re-Enactment, LARPing can deviate from historical fact, and is very often based in fantastic worlds (e.g. World of Warcraft etc.)

LIVE ART
Live Art is a research engine, driven by artists who are working across forms, contexts and spaces to open up new artistic models, new languages for the representation of ideas and identities, and new strategies for intervening in the public sphere. Read more

LOAD
1) The electrical power rating, in Watts, of the equipment connected to a particular lighting dimmer. 2) The equipment connected to a dimmer.

LOAD IN
See GET IN.

LOAD LAMP
See GHOST LOAD.

LOAD STRAP
See RATCHET STRAP.

LOADING BAY
Access into the theatre for scenery and other equipment. Also called the Get In, or the Loading Dock. 

LOADING GALLERY
(also known as LOADING PLATFORM) this is a high level platform above the fly floor at the side of the stage where the fly lines are operated, where weights can be loaded into the cradles of the counterweight system. It is at high level so that weights can be loaded when the bar is at the lowest point (usually a few feet above stage level).

LOBBY
See Foyer.

LOBSTERSCOPE
Lobsterscope (Brenkert)A mechanical device that reproduces the flashing 'motion-freezing' effect of a strobe. Consists of a metal disc with at least two oval or S-shaped cutouts opposite each other, which when spun electrically or by hand produces a smooth strobe-like effect, and can also (at slower speed) suggest a passing train or other motion.
See also KK WHEEL.

LOCK RAIL
The part of the flying system in the theatre where the brakes and rope locks are applied to the ropes to ensure that a fly bar cannot move once set.

LOGE
(esp.US) Seating area in traditional proscenium arch venues. Exact location varies according to the venue, but is usually a 'box' position at the dress circle level. (From the French Loge)

LOLER
Abbreviation for Lifting Operations and Lifting Equipment Regulations 1998 (UK Health & Safety Executive).
HSE LOLER page

LOOM
A neatly-organised bunch of cables. A wiring loom is used to avoid messy runs of cables by keeping the cables going in the same direction (to the same piece of equipment) tied together. This saves time when installing and packing-down equipment, and ensures that a piece of cable can't be mislaid or left behind. 
The cables can be taped together (using PVC tape, never Gaffer Tape) or, for more long-lasting arrangements, with cable ties. More environmentally-friendly companies use short lengths of rope for the same purpose, which are re-used over and over again. Strips of rubber can be used for the same purpose. 
The looms are named according to their purpose (e.g. the Control Loom goes from the control desk to associated equipment, and may contain a power cable, a communication cable and a DMX512 cable for the control signals). 

LORT
(US) League Of Resident Theatres. It is an agreement with Actor's Equity regarding payment/treatment of actors. Prior to this agreement, Equity basically dealt with Broadway type productions and nothing else.

LOUDSPEAKER
Device for converting the electrical signal from an amplifier back into sound waves, most commonly by vibrating a paper cone. Most speaker systems are composed of a number of sources - each designed to handle a specific range of frequencies. See Tweeters and Woofers, Bi-Amplification.

LOW SMOKE
Smoke that has been chilled as soon as it comes out of the smoke machine. This causes the smoke to lay close to the floor. Use fast dispersing smoke for this effect because when the smoke heats up in the air, it will rise.
Low Smoke is much safer to work with than DRY ICE, which produces a longer-lasting effect but is more expensive.
See also CRYOGENICS, DRY ICE.

LOW VOLTAGE
Lower voltage lamps give more intense light than mains voltage lamps of the same wattage.

LUA
Lua is a programming language that can be used on versions of MA software (for the GrandMA range of lighting consoles). 

LUMEN / LUMENS
A measure of light output from a source. The brightness of video projectors is stated in Lumens.
See also LUX.
What Lumen rating projector should I use?

LUMINAIRE
The international term for lighting equipment. Not restricted to theatre lighting.

LUMINANCE
the intensity of light emitted from a surface per unit area in a given direction.

LUX
A measure of the level of illumination on a surface (1 lumen spread over 1 metre).

LX
Short for Electrics. The department in the theatre responsible for stage lighting and sometimes sound and maintenance of the building's electrical equipment. Lighting cues in the prompt book are referred to as LX cues (abbreviated to LXQ).

LX TAPE
See PVC TAPE.

LYRICIST
Author of the text of a musical / the words of a song. 
See also DRAMATIST.

LYRICS
The words of a song. A piece of musical theatre will credit writers of 'Book' and 'Lyrics'. The author of the book writes the script (unsung) and the lyricist writes the lyrics in the songs. 


M.U. / MU
M.U. is short for Musicians Union (UK).
Musicians Union website

MAC
A range of professional moving lights made by Martin in Denmark.
Martin website

MACBETH
See Superstition.

MACRO
A shortcut that can be user-created on software-driven devices (e.g. lighting desks, sound desks) that carry out an often-repeated set of commands at a single button press. (e.g. 'I've created a macro to stop the effects on the downstage moving lights'). A macro is first 'learned' - when in learn mode, all button presses are memorised, and can then be stored as a numbered macro, or to a specific macro key. 

MADI
Acronym for Multichannel Digital Audio Interface, this is a standard way of sending digital audio signals over distances over 100m. Developed by AMS Neve, Mitsubishi, Solid State Logic and Sony, it is defined and monitored by the Audio Engineering Society. The standard is also known as AES10. MADI supports serial digital transmission over coaxial cable or fibre-optic lines of 28, 56, or 64 channels; and sampling rates of up to 96 kHz with resolution of up to 24 bits per channel. 

MAENADS
In Greek mythology, the maenads were the female followers of Dionysus (Bacchus in the Roman pantheon), the most significant members of the Thiasus, the god's retinue.

MAGIC IF
Stanislavskian technique which encourages actors to explore how they would feel and what would happen IF the situation in which the character they are portraying was to happen to them, or IF their personal circumstances were different.

MAGIC SHEET
See CHEAT SHEET.

MAHL-STICK
A short stick used by scenic painters to steady the hand by resting its padded end against the surface being painted.

MAINTAINED LIGHTING
See Secondary lighting.

MAKE-UP
Products applied to the face or body of an actor to change or enhance their appearance. See also GREASEPAINT. Colloquially known as SLAP. 
Make-Up Resources at Theatrecrafts.com

MAKING THE NUT
(Colloquial term) The 'nut' is a break-even point, after which the show can pay it's bills. It's calculated either show by show or for the length of the production (some costly shows don't make their 'nut' until well into the run). The origin of the term is believed to be 'to survive, a squirrel has to find at least a nut a day. For a person to survive, they must make at least $xx a day -this dollar figure is their 'nut'.'

MANTLE OF THE EXPERT
The mantle of the expert is a student-centered dramatic-inquiry-based approach to teaching and learning invented and developed by Professor Dorothy Heathcote at the University of Newcastle upon Tyne in the 1980s.
This approach inverts the typical teacher-to-student model of teaching by allowing the students to dictate their learning and educational process through creative drama. The students, rather than the teacher, are the main communicators in this process. (From Wikipedia) 
Wikipedia entry

MANUAL DESK
A lighting desk where the interface between operator and dimmer is a fader, rather than a computer. Many modern manual desks have some memory facilities built in, but there are still a large number of venues with solely manual systems.

MARIE TEMPEST HINGE
Door hinge that has been reinforced by a screw lever to keep the door from opening by itself on a raked stage. Named after the actress Dame Marie Tempest (1864 - 1942).

MARKETING DEPARTMENT
See PUBLIC RELATIONS.

MARKING OUT
Sticking tapes to the floor of the rehearsal space to indicate the groundplan of the scenery. Also for marking position of furniture etc. within a set. Always be aware that some tapes may damage or mark some wooden floor surfaces! (sometimes known as the markup). 

MAROON
An electrically detonated pyrotechnic device giving the effect of a loud explosion. Made from gunpowder encased in stout cardboard or string. Must be used within a metal bomb tank. Originally developed in the second half of the 19th century to simulate the sound of cannon, it was often used to call out the volunteer lifeboat crew in an emergency.

MARQUEE
Marquee outside Radio City Music Hall, July 2017(USA) A permanent canopy over the entrance of the theatre, where the name of the show (and sometimes the stars) are displayed. 

MASK
1) Form of theatre where actors faces are covered with masks. 
2) Early word for GOBO.

MASKING
Neutral material or designed scenery which defines the performance area and conceals the technical areas. (e.g. a masking flat is designed to block the audiences view of backstage).
German Masking consists of 3 sets of flats or drapes lining the edges of the performance space (ie the 2 sides at 90° to the proscenium arch, and the rear of the space masked parallel to the pros. opening.) This type of masking is sometimes known as "Up and Down Masking" as it runs up- and down-stage. This term seems to be rarely used now.
French: Pendrillonnage à l’allemande
Italian Masking consists of a set of legs and borders which are set up in a configuration similar to forced perspective. The downstage legs are furthest apart, and each set of legs moving upstage is moved onstage, with the upstage set narrowest. The exact distances involved vary according to the size of the space, and the acting area required. The same applies to the borders.
Italian: quintatura

MASKING FLAT
A piece of solid scenery used to prevent audiences seeing backstage (or unwanted) areas. See also BORDER, MASKING.

MASKING TAPE
Paper sticky tape used to mark out the boundary of a surface to be painted or sprayed.

MASTER
1) An overall control fader or lever on a lighting or sound control board. The Grand Master takes precedence over all other controls and allows the operator to fade out the entire output of the lighting desk.
On a lighting desk the PRESET MASTER allows the control of a section of the desk independently from the rest. 
See also SUBMASTER. 
2) An original (e.g. Master tape, master plan) which should be used only to make a copy from which to work. 
3) A Department Head (e.g. Master Carpenter, Master Electrician).

MASTER ELECTRICIAN
See CHIEF ELECTRICIAN.

MATINÉE / MATINEE
Afternoon performance of a show. (From the Latin for 'of the morning', but who does theatre in the morning?)

MATRIX OUTPUT
Set of outputs on a mixing desk which allows the user to preset a number of output configurations. eg on a 8 x 8 matrix, each of the 8 group outputs from the channels can be routed to any or all of the matrix outputs.

MAXIMUM OCCUPANCY
The number of people that can be in a given room at any time. This is determined by the fire department, or a fire officer, making use of local regulations about the amount of space required for each person, and by the number of fire exits (and the size of exit walkways) and the number of toilets etc available. 
Obviously, the number must not be exceeded, as if there is an incident or accident, the insurance cover for the event / building may not be valid. 

MAXXYZ
Moving Light console produced by Martin.
Martin website

MBI
Metal Halide discharge lamp. See also DISCHARGE LAMP.

MCB
Minature Circuit Breaker. Up to 63A (UK).
A resettable fuse, which trips to cut the flow of electrical current when too much current is detected. This may happen due to an electrical fault in a particular piece of equipment, or may be due to a lamp blowing (the bright white flash when a lamp blows is caused by a short-circuit across the lamp contacts, which draws a large amount of current briefly, until the MCB trips). 
See also FUSE.

MCC
(Automation) Motor Control Cabinet / CENTER. The equipment containing the drivers and controller hardware for automation motors. 

MCCB
Moulded Case Circuit Breaker (over 63A - UK). See FUSE.

MD
1) See MUSICAL DIRECTOR.
2) Mini Disc. See DIGITAL RECORDING.

MDF / M.D.F.
Medium Density Fibreboard. Dust masks must be used when cutting MDF, as the resins used for binding the board can be dangerous.

MEATRACK
"Meatrack" / Transporter Trolley (Doughty Engineering)Heavy-duty wheeled rack with inbuilt supports or bars for transporting a number of pre-rigged six-lamp bars or lanterns.

MECHANE
(Greek) Crane that lifted the DEUS EX MACHINA above the Greek stage.

MELODRAMA
A Melodrama is a dramatic work that exaggerates plot and/or characters in order to appeal to the emotions. It is usually based around having the same character traits, (for example, a hero, who is fearless and who the audience is rooting for, the heroine, who is usually in peril of some kind, which the hero rescues her from; the villain (usually likes the heroine too) and villain's sidekick (typically gets in the way of or annoys the villain).
The term is also used in scholarly and historical musical contexts to refer to dramas of the 18th and 19th centuries in which orchestral music or song was used to accompany the action. 

MEMORY BOARD
A lighting control which enables recording and subsequent 'playback' of lighting states. 
Now commonplace, and in some cases rendered unnecessary as lighting control moves to standard laptops running software such as ETC's EOS. 

METATHEATRE
This term, coined by Lionel Abel, has entered into common critical usage; however, there is still much uncertainty over its proper definition and what dramatic techniques might be included in its scope. Abel described metatheatre as reflecting comedy and tragedy, at the same time, where the audience can laugh at the protagonist while feeling empathetic simultaneously.
Wikipedia entry

METHOD ACTING
Method Acting is any of a family of techniques used by actors to create in themselves the thoughts and emotions of their characters, so as to develop lifelike performances. Though not all Method actors use the same approach, the "method" in Method acting usually refers to the practice, influenced by Constantin Stanislavski and created by Lee Strasberg, in which actors draw upon their own emotions and memories in their portrayals (known as Emotional Recall), aided by a set of exercises and practices including sense memory and affective memory.

MEZZANINE
Architecturally, a mezzanine is a raised floor supported by columns. In a theatre, it refers to the balcony seating area (or the lowest of the balconies in a larger theatre). 

MIC
(pronounced 'Mike') Abbreviation for microphone.

MIC LEVEL SIGNAL
Low level audio signal produced by circuitry in microphone. Needs boosting either by a pre-amp or a mixing desk before it can be amplified. Susceptible to interference over long cable runs.

MIC PLOT
A chart showing which character / actor uses which radio microphone throughout the show.
Vertically down the page are the scenes, musical numbers etc. 
Across the page are the numbered microphones. 
This enables the sound operator to instantly see who is using each microphone at every point during the show. 

MICROPHONE
A transducer which converts analogue sound vibrations into an electrical signal which can then be amplified or recorded onto tape. Signals from a microphone are very low level and are amplified in the mixing desk to line level.
There are many different types of microphone, each designed for a specific purpose. 
They can broadly be divided into three groups:
1) General Use - designed to be placed in front of and relatively close to a sound source, used for vocals and instrument mic-ing. 
2) Directional - also known as shotgun microphone - picks up from a longer distance away from the source
3) Body-worn - small size, consisting of a microphone head and a separate electronics pack.
General use and body-worn mics are available in wired or wireless (radio) versions. 
See Dynamic Mic, Condenser Mic, Phantom Power, Pick-up, Radio Mic.

MICROPHONE CAPSULE
An interchangable microphone head that fits onto a pre-amplifier. Many capsule types are available, all of which fit the same pre-amplifier.

MIDI
Musical Instrument Digital Interface. Control system established in 1983 for linking musical instruments or other electronic equipment and computers together and storing the control signals the equipment produces for subsequent playback.
See MSC, MMC, SYSTEM EXCLUSIVE.

MIDS
The middle lantern on a lighting boom. See SHINS and HEADS.

MILLINER
Person who makes / builds / constructs hats or headpieces. 

MIME
Form of performance with no spoken words. Plot, character etc. are conveyed to the audience by movement and gesture. From the Greek Mimos.
See also Physical Theatre. 
Marcel Marceau Foundation for the Advancement of the Art of Mime
Mummenschanz

MIMIC
The VDU associated with most medium and large lighting desks has a detailed mimic of the level of all dimmers and other associated information.

MINI DISC
See DIGITAL RECORDING.

MINI-DV / MINI DV
High quality domestic camcorder digital video format. See also DV.

MINIJACK
Also known as a 3.5mm jack, this is found as a headphone outlet on many pieces of personal audio equipment or laptops. A minijack to twin-phono cable is used to connect from a laptop, phone or MP3 player into a sound system or mixing desk that has phono ('pin plug') input connections. 

MINIM
(Trade Name) Range of 300W lanterns produced by Rank Strand (now Strand Lighting) in the UK.
Strand Lighting website
Strand Archive

MINUETTE
(Trade Name) Range of 500W/650W lanterns produced by CCT in the UK.
CCT Lighting website

MIRACLE PLAY
a medieval dramatic form dealing with religious subjects such as Biblical stories orsaints' lives, usually presented in a series or cycle by the craft guilds. Read more.

MIRRORBALL
Large plastic sphere covered in a mosaic of small mirrors, which reflect light outwards, to cover the area with bright dots of light. Usually suspended by a rotator (an electric motor which turns the ball). Can be very effective when lit by pinspots, or more commonly now, intense moving light beams. 

MIRRORING
1) Drama exercise involving two performers facing one another, either side of an imaginary mirror line. One tries to exactly duplicate the movements of the other, as if they were a reflection of that person in a mirror.
2) (AV/IT) Function on a laptop computer where the built-in display output is duplicated on the projector output. Turning off mirroring enables software such as Qlab to display a cue list / controls on the laptop display while the projector output shows the media (still images, videos or live cameras) required for the show. 

MISE EN SCÉNE
Although the term literally "placing on stage" in French, the Mise en Scene refers to much more than the setting of a performance or event. The term describes all of the visual aspects of a setting - props, lighting, costume as well as set design, and how the details can contribute to the telling of the story.

MIXDOWN
The process during which a multitrack recording is balanced and transferred to two tracks (stereo) for playback or reproduction.

MIXER
A desk comprising a number of input channels where each sound source is provided with its own control channel through which sound signals are routed into two or more outputs. Many mixing desks can also change the quality of the sound (see EQUALISATION).
A Powered Mixer has an amplifier built into it. Sound sources of varying levels are accepted which can be amplified if necessary.
Also known as a Sound Desk or Sound Board. (See Line Level, Gain).

ML
Short for MOVING LIGHTS.

MMA - MIDI Manufacturers Association
(From the MMA website) The MIDI Manufacturers Association (MMA) is the publisher and authoritative source of MIDI specifications. Manufacturers achieve interoperability through compliance with MMA Recommended Practices. We provide forums for developers to coordinate changes to the MIDI specification, which today remains one of the most relevant standards in the entertainment industry. 
MMA website

MMC
MIDI Machine Control. A variation of the MIDI language designed for controlling mechanical equipment (eg Tape Players).

MOBILE ELEVATED WORK PLATFORM (MEWP)
(often abbreviated to MEWP) A piece of access platform with a wheeled base, which can sometimes be self-propelled by the operator. The best known manufacturer is GENIE.

MODEL
A scale model provided by the set designer to help all the technical departments to co-ordinate and plan a production. Used as a reference when building, painting, dressing and lighting the set. The first stage of model-making is the WHITE CARD model which shows the form of the set, but not the detail of painting / texture / COLOR. When that's been approved by the director, and has been roughly budgeted, the final model is produced which should look identical to the finished set on stage. This is used as a reference by scenic artists and lighting designer etc.
Italian: Bozzetto
Making White Card Models

MODELBOX
1) A wooden box representing the walls of a theatre space in which cardboard scale models can be placed by the set designer. See also MODEL.
2) UK-based CAD in Theatre specialist. Lighting symbols for CAD programs are available as a free download. 
Modelbox website

MODERNISM
Predominantly European artistic and philosophical movement that arose due to changes in society and industry in the late 19th and early 20th centuries. The movement is also seen as a reaction against the horrors of World War 1. Characterised by a rejection of 'traditional' artistic forms; gave rise to abtract art, atonal music, stream-of-consciousness writing etc.
Initially modernist theatre was an attempt to employ naturalistic principles, as advocated by Emile Zola in the 1880s. However, a simultaneous reaction against naturalism attempted to integrate poety, painting, music and dance in a harmonious fusion. 

MOGUL BASE*
A type of lamp base. More information coming soon?

MOL
Abbreviation for Maximum Overall Length. This measurement (in mm) is the length between the ceramic lamp bases at each end of a double ended (linear) lamp, such as that used in floods and some discharge lamps.
See also LCL.

MOLEFAY
(Trade Name) Multi-lamp flood lantern made by Mole Richardson, used for washing large areas of stage with COLOR, or as an audience 'blinder' for a concert. Sometimes fitted with COLOR scrollers for maximum flexibility. One option consists of 8 x PAR 36 ACL (AirCraft Landing) lamps, but there are many different configurations. 
The instrument is named after Mole Richardson and the FAY lamp type, produced by General Electric. The FAY is 650W 120V with a frosted front lens. 
Molefay in the Backstage Heritage Collection

MOLTON
Also known by the trade name DUVETYNE, Molton is a medium-weight cotton fabric which is opaque, absorbent and has a brushed finish on both sides, making it a cheap substitute for wool. Can be fire-treated, but is not inherently fire retardant. Available in many colors from theatrical / scenic suppliers.

MONITOR
1) An onstage speaker which allows a performer to hear the output of the PA system, or other members of a band. 
2) A video display screen (not normally able to receive broadcast TV pictures) used with a CCTV system or a computer.

MONKEY POLE
A stick threaded at one end with the line used to cleat two adjacent flats together, enabling the flats to be quickly and silently joined or separated. The stick remains attached to the line and flat of which it forms part.

MONOLOGUE
A speech within a play delivered by a single actor alone on stage. See also SOLILOQUY, DUOLOGUE, DIALOGUE.

MONOPHONIC (MONO)
Single channel sound recording, as opposed to STEREOPHONIC, which uses two channels (left and right).

MONOPLANE
(Lighting) Describes a filament inside a lamp between two terminals, meaning the filament is in a single line (or a single plane). 

MOON BOX
Lighting effect. A large shallow circular box with calico cloth on one face and low wattage lamps arranged on the back. Can be flown behind a gauze or thin cyclorama to give the effect of the moon rising.

MORALITY PLAY
An allegorical performance in whcih the protagonist is met by personifications of various moral attributes who try to prompt him to choose a godly life over one of evil. Popular in Europe during the 15th and 16th centuries.
Wikipedia entry

MOTIF
A motif is any recurring element that has symbolic significance in a story. One example is the flute sound in Arthur Miller's Death of a Salesman.

MOTION CAPTURE
A technique from the film special effects and video game industry which enables a video artist or choreographer to 'capture' the movements of an actor or dancer digitally so that those movements can be reproduced by a virtual actor or dancer that's been computer-generated.
DanceTech Motion Capture page

MOTIVATED SOUND
A sound effect that is called for in the script of the play, or is motivated by the actions of a character. Examples include an actor switching on a radio to hear an announcement, an actor running a bath offstage, or a car pulling up outside the house. 
See also: ENVIRONMENTAL SOUND

MOTIVATION
Part of METHOD ACTING, influenced by Stanislavski and created by Lee Strasberg. Strasberg uses the question, "What would motivate me, the actor, to behave in the way the character does?" Strasberg asks the actor to replace the play's circumstances with his or her own, the substitution.

MOTOR
Generic term for an electric chain hoist. (Rumoured to have been started by an enquiry as to whether 'CM' stood for 'chain motor').
Submitted by Chris Higgs

MOTOR-UP
Term used when a self climbing motor is rigged conventionally, i.e motor up. Motor down is sometimes used to convey the opposite, but in general it is understood that all motors 'climb'.
Submitted by Chris Higgs

MOUSE
Moving part of a scenic automation system. Mice run on cables under the stage floor, and can be made useful by inserting a metal SPADE through a wheeled piece of scenery into the mouse, which then pushes or pulls the scenery with it. The scenery sometimes has additional guide pins which move in guide tracks which allow the scenic piece to move in more complex directions.

MOUSING
Mousing a shackle when rigging means using wire or a cable tie / zip tie to hold the shackle pin in place to stop it working loose. (NB the mousing device is not load bearing, it's only holding the pin in place). 

MOVING HEAD / MOVING LIGHT / MOVING MIRROR
Remotely controllable "intelligent" lighting instrument. Each instrument is capable of a massive variety of effects which are operated live via a moving light control desk, or can be pre-programmed by a standard memory lighting desk. The instruments require a power supply and a data cable (normally carrying DMX512 signal from the control desk).
There are broadly two types:
1) Moving Head: A luminaire is mounted on a moving yoke.
2) Moving Mirror: A stationary luminaire directs light onto a motorized mirror.
Both types have in common:
- A discharge (non-dimmable) light source
- A dimming shutter
- Motorized rotating COLOR wheels. Some offer COLOR mixing using graduated red, green and blue wheels or prisms.
- Profile versions have motorized gobo wheels with rotation.
- Strobing effects and adjustable iris. Some also have shutters.
The term "intelligent" is used as the instrument has a processor chip and electronics built into it, not because it's able to interpret the designer's artistic intent! It can be incredibly frustrating trying to get moving lights to behave exactly as required in a dramatic situation. Musicals and live music performances are more forgiving.
Moving Head lanterns are sometimes known as NODDING BUCKETS, Moving Mirrors are sometimes known as WIGGLIES or SCANNERS.

MP3
Compressed audio file format, short for MPEG-1 Audio Layer 3. Enables 'good enough' audio quality when moving music around on portable devices. However, MP3 compression can sound awful through a theatre PA system, so ensure you are always using the best uncompressed version of music and sound effects tracks for a show.
The technological standard was agreed in 1991, and MP3s became widely used by the public in 1993. 

MP4
MP4 is a multimedia container format, which can store video, audio or still images.
See also MP3 (audio only)
What is MP4?

MR SANDS
Often used as a code word for fire or emergency over a public address system (e.g. 'Mr Sands is in the foyer' means there's a fire/emergency in the foyer). Many theatres and companies have their own code words. At Iconic we use the Mr Sands term.

MR16
A 12 Volt lamp dichroic lamp commonly used in place of a Par 16 lamp in BIRDIES. See BIRDIE.

MS
MS stands for Mid and Side. It involves the use of two different types of microphone capsule - a cardioid for the M and a figure-eight for the S. The biggest advantage is that CENTER sounds are not 45 degrees off-axis as with XY, because the Mid capsule points along the CENTER-line. This means that there isn't so much of a 'hole' in the CENTER of the stereo image. The Side capsule is placed at right angles to the M capsule. The M is connected to a mixer channel. The S is split into two and connected to two mixer inputs. The M is panned CENTER. One of the S inputs must be phase-inverted. Find out which is the left and which is the right and pan hard left and hard right respectively. If set correctly, there will be no noise if the M is switched off because the two S channels cancel each other. Originally, there were problems with reflections and due to the use of two different capsules, although single-point MS mics have been developed which overcome the problem quite effectively.

MSC
MIDI Show Control. A control language which is an extended version of the original MIDI language. In addition to a 'go' command, cue numbers and other information can be sent as well (in addition to fault reports and safety checks).

MSD
Philips MSD250/2 LampMetal-Halide discharge lamp, generally used in 150, 250, 400, 575 and 1,200 watt ratings. Found in film/tv lighting, and in some intelligent / moving lights.

MSDS
Material Safety Data Sheet. Form available from manufacturers of, for example, smoke fluids. Lists any hazardous ingredients and other safety-related data about the product.

MSR
(Medium Source Rare earth) High efficiency discharge lamp with a high COLOR temperature (approx 5600°K). Provides around 50% more light output than a incandescent lamp of the same wattage.

MT
Abbreviation for Musical Theatre.

MULTI / MULTICORE / MULTIPAIR CABLE
A flexible electrical cable composed of several well-insulated cores covered in a strong PVC or rubber covering. Enables a number of different circuits to be carried down one piece of cable. Both lighting and sound multicores are available. Sometimes known as a Multi or Snake.

MULTIPLEXED (MUX) SIGNAL
All modern lighting desks use this serial form of communication with dimmers and other equipment. Information from the desk is transmitted along a single pair of cables in sequence to the dimmer where a de-multiplexing unit (demux box) decodes the string of data and passes the correct piece of information to the correct dimmer.
The industry standard protocol (language/standard) for multiplexing is the digital USITT DMX512 (introduced in 1986, based on RS485 data protocol, and often shortened to DMX or DMX512). However, new protocols are continually being added to keep up with more demanding equipment.
Although the standard connector for DMX512 is a 5 pin XLR, as the system only uses 3 connections, a great deal of equipment uses the more common 3 pin XLR. Care should be taken when using standard microphone cables to connect devices using DMX512, as the cable is usually less capable of accurately transmitting the digital data than a more expensive DMX512 cable. Short runs with microphone cable are acceptable.
As the basic DMX512 standard is one-directional, there should be a DMX terminator at the end of the DMX run to absorb the data signals and stop them being 'reflected' back down the cable and causing communications errors and other problems.  
SMX is a communications protocol which enables digital dimmers to "report back" to the desk on any faults (eg blown lamps).
RDM (Remote Device Management) is an emerging upgrade to DMX512 which will include bi-directional communication between controller and device.
DMX512-A (officially ANSI E1.11) is a new standard under development at ESTA which is backwards compatible with DMX512 but has stricter safety parameters and offers some upgrades of functionality.
Among the older protocols (pre DMX512) are D54 which uses a stream of analogue voltage levels and was the Strand standard, and AMX 192 (US Standard, introduced around 1975) which can control up to 192 channels and uses a 4-pin XLR connector. (AMX stands for Analogue Multiplex).
See also UNIVERSE.

MUMMERS PLAY / MYSTERY PLAY
a traditional English folk play, of a type often associated with Christmas and popular in the 18th and early 19th centuries. The plot typically features Saint George and involves the miraculous resurrection of a character. Read more.

MUSIC HALL
A type of British theatrical entertainment popular between 1850 and 1960. It involved a mixture of popular song, comedy, speciality acts and variety entertainment. The term is derived from a type of theatre or venue in which such entertainment took place. British music hall was similar to American vaudeville, featuring rousing songs and comic acts, while in the United Kingdom the term vaudeville referred to more working-class types of entertainment that would have been termed burlesque in America.

MUSICAL DIRECTOR
Often the conductor/leader of a musical, or the person responsible for the musical content of a production. Also known as the MD.

MUSICIAN
Member of the company who plays a musical instrument. 

MUSIQUE CONCRETE
(French) Music made from found sounds, originated in France & Germany in the 1940s & 50s (when audio tape came into prominence as a recording and editing medium) and was the basis of the groundbreaking work done by the BBC Radiophonic Workshop in the 1960s and 70s. 

MUSLIN
A lightweight cotton cloth in a plain weave.

MYTH
A traditional story, which may define how a particular civilisation came into being, or a tale with a clearly defined moral code designed for social education. Myths often involve supernatural beings and may be enhanced accounts of historial events, or as an allegory for or personification of natural phenomena, or as an explanation of a ritual. 


NAB
National American Broadcast. Standard for tape recording equalisation characteristics.

NAGRA
A portable audio reel-to-reel tape recorder, manufactured by Kudelski in Switzerland. The analogue Nagra was the industry standard for radio & TV reporters and for film location sound. The company now manufacture digital recorders to the same rugged build quality.
Nagra website

NARRATOR
The Narrator of a piece of theatre is a performer who speaks directly to the audience to tell them part of the story, to give additional information, or to comment on the scene or the behaviour of characters. The Narrator may be a single actor throughout, or there may be a number of narrators who share the role during the performance, whilst also playing other parts. 

NATURALISM
1) Lighting Design: A naturalistic approach to lighting design requires lanterns to be placed in ways that duplicate where the light would come from in nature. For example, a sunny day outdoor scene would be lit primarily from above the acting area, with fill lighting in from the sides as if from the cloud. A dark room would be lit by moonlight through a window, and the light level would increase when a door is opened from a lit corridor or when a light fitting is turned on.
2) Performance: A naturalistic performance (following the techniques of Stanislavski) requires that the actor completely understands and inhabits every aspect of the characters' life, as well as the motivation and lines that are to be spoken. 
3) Scenic Design: The set designer aims to reproduce reality as closely as possible.

NAUMACHIA
In the Ancient Roman world, this was a spectacular performance to re-enact a naval battle, or the basin or complex in which such performances took place. 

NC / N.C. / N/C
1) (US) No Color (US equivalent of UK's OPEN WHITE).
2) Not Connected (in a circuit diagram).

NDFR (Non-Durably Flame Retardant)
A description of cloth which has been treated to be flame retardant, but will need to be re-treated after the cloth is washed. See manufacturer for full details. See also DFR and IFR.

NEON
1) A type of discharge lighting generated by a high voltage across two oppositely charged electrodes at opposite ends of a long, thin glass tube filled with neon gas. As the electrical charge flows between the electrodes, electrons collide with neon atoms causing them to give off energy in the form of visible light. Different colors can be obtained by mixing other gases, or by using fluorescent coatings. Mostly used for advertising signs - the glass tube is bent to form letters. 
2) A small mains voltage indicator lamp.

NEUTRAL DENSITY FILTER
(ND) Lighting filter which reduces the brightness/intensity of a light source without changing its COLOR value. Used extensively in TV/film for reducing the intensity of discharge lamps or natural light sources (e.g. windows). Rarely used in theatre as dimmers fulfil a similar function (although as incandescent lamps are dimmed, the COLOR temperature gets warmer).

NICAM
A digital system used in British television to provide video signals with high-quality stereo sound.
The term is an acronym for Near Instantaneous Companded Audio Multiplex. Developed in the 1970s in the UK, it was used in the 1980s as the method of compressing stereo audio to transmit it to the public. A NICAM video recorder (or a NICAM TV set) could reproduce good quality stereo sound. 

NIETHAMMER
(Manufacturer) Brand of zoom profiles & followspots with halogen or HMI lamps. Very popular in Europe. Named after Emil Niethammer.
ADB website
Submitted by Andre Broucke

NLE
Acronym for Non-Linear Editor. This is audio, video or image editing software in which the original content is not altered in the editing process. 

NODA
UK National Operatic and Dramatic Association, for amateur theatre producers, performers and crew.
NODA website

NODE
The connection between structural members in a construction (from Latin, a knot).
Submitted by Chris Higgs

NOISE BOY
(Colloquial term) Theatre or concert sound engineer. Sometimes male, but not exclusively so! Also known as a Hum Head. See also Techie and Lampy.

NOISE GATE
A piece of sound processing equipment that reduces background noise by muting a sound signal when it falls below a certain level, restoring it when the level increases again. Must be used on vocal microphones with care, because it may cut the signal off, although the vocalist is still singing quietly. Also known as an Expander.

NOISES OFF
Stage direction to indicate a clatter / bang offstage to which the cast should react. The type of noise should be indicated by the surrounding action! 
Also, a farce by British playwright Michael Frayn about life backstage, featuring a large interval set change.

NON DIMS
Channels, usually controlled from the lighting desk which are switched, rather than dimmed. This enables motors, slide projectors, smoke machines etc to be controlled from the lighting desk.

NON-VERBAL
Literally, anything involving communication or expression without words. PHYSICAL THEATRE and DANCE are examples of types of theatre which can be non-verbal. 

NORMALLING*
Normalling refers to a specific wiring pattern (within a patchbay) that creates a path from one piece of equipment to another without the use of a patchcord. Patchbays include vertical sets of jacks that are mounted in a panel.

NOSE PUTTY
A mouldable material (often made from wax) that can be used to change the shape of an actors' nose as part of a character make-up. 
Kryolan Nose Putty

NOTES
Following a rehearsal (or an early performance in a run) the director will give notes to the cast and crew about where to make changes, improvements, cuts etc.

NPU
Network Processing Unit used with grandMA lighting systems. Interfaces between ethernet from grandMA desk(s) and DMX-controlled devices.

NRAG
(UK) National Rigging Advisory Group
NRAG website

NTSC
North American Television Standards Committee. TV standard in the USA.
More about TV standards

NUMBER ONE TOUR
A tour (of a show) that is booked into the best venues available in each area.


O.P.
End-On Stage Layout Plan (theatrecrafts.com)Opposite Prompt side of the stage. Stage Right. (ie Actors right when facing audience).

OBIE LIGHT
Compact light fitting designed to mount just above (or just beside) a film/stills camera lens for two reasons: firstly to create a characteristic glint in the eye of the subject of the photograph/film (it's known as the Eye Light), secondly to flatten out any lines/wrinkles in the face of the subject. The Obie Light is named after the actress Merle Oberon (known to friends as 'Obie'). It was first used by her husband, cinematographer Lucien Ballard, in the 1940s to make lines and shadows disappear from her face which were due to scarring following a car accident.
The Obie Light is normally heavily diffused.
Mole Richardson Obie Light in the Backstage Heritage Collection archive

OBSTACLE
In acting terms, an obstacle is something which prevents a character from achieving her/his objective within the play. 

OFF BOOK
An actor who no longer needs to refer to his/her script during a rehearsal is said to be 'off book'. Directors and stage managers will often set a deadline for performers to be off book, and actors are expected to learn their lines in good time.

OFF BROADWAY
Originally referring to the location of a venue and its productions on a street intersecting Broadway in Manhattan's Theatre District, the hub of the theatre industry in the United States, the term later became defined by the League of Off-Broadway Theatres and Producers as a professional venue in New York City with a seating capacity between 100 and 499, or a specific production that appears in such a venue, and which adheres to related trade union and other contracts. It includes several nonprofit theaters and more than 100 commercial employers. Actors and members of crew in all Off-Broadway theatres are paid. There are no amateur theatres called 'Off-Broadway'.
See also Off-Off Broadway, Equity Showcase
Off Broadway Payments To Actors

OFF-OFF BROADWAY
An Off-Off Broadway theatre has less than 100 seats. 

OFFLINE EDITING
Offline editing is part of the post-production process of filmmaking and television production in which raw footage is copied and the copy only is then edited, thereby not affecting the camera original film stock or video tape. Read more.

OFFSTAGE
1) A movement towards the nearest side of the stage from the CENTER. (e.g. 'Focus that spot offstage a bit please')
2) The area out of sight of the audience (e.g. 'Get that donkey offstage !')

OG
1) Abbreviation used by the Phantom in The Phantom of the Opera, when he writes letters to the theatre managers. Short for Opera Ghost.
2) Urban slang 'Original Gangster' or 'Old Git' (from Internetslang.com), meaning a product which is now past its' prime, or was one of the first of its' type. 

OHM
The unit of electrical resistance.

OHM'S LAW
Current is equal to voltage divided by resistance. Law of physics published by Georg Ohm in 1826. 

OISTAT
International Organisation of Theatre Scenographers, Technicians and Architects.
OISTAT website

OLEO DROP
A way of rigging a cloth / backdrop with no flying space. The cloth is attached to a flying bar at the top, and to a roller at the bottom. Operating lines around the roller allow the cloth to be rolled up as the roller is lifted up, so that it reveals whatever is behind it.
Also known as a ROLL DROP. 

OLIO
1) (from Spain / Portugal - ollo a spicy stew consisting of different meats and vegetables)
A collection of different acts (e.g. comedy, songs, dance, puppetry), or an act which isn't part of the main show, inserted to fill a gap, to cover a scene change or as an encore after a dramatic play. Example usage: 'The event was an olio of poetry, dance and songs'.
2) [to be confirmed] An act performed in front of the front curtain, made of oil (olio) cloth, on which there were often painted ads for local businesses. 

OLIVETTE
[obsolete term] Lighting instrument using an incandescent lamp (usually mogul screw-base, 1000W). The lamp was usually mounted base-up, facing a large opening (the size of a full sheet of gel). Now used as a cyc flood, the instrument was originally designed for projecting painted glass images onto cycs. See also LINNEBACH PROJECTOR.
Submitted by Audrey Glickman

OMNIDIRECTIONAL
receiving signals from or transmitting in all directions - especially with microphones. See PICK-UP.

ON THE BOOK
1) An actor who needs to refer to the script during a scene is said to be "on book". The ideal situation is for the actor to be "off book" as quickly as possible!.
2) See PROMPT BOOK.

ONKOS
(Greek) Section above the face of a mask rising to the top of the head.

ONSTAGE
1) A movement towards the CENTER of the stage from the sides. The opposite of OFFSTAGE. There is no abbreviation for onstage (as it is too easily confused with offstage).
2) The act of being on the stage (e.g. 'he joined her onstage for the finale')

OPEN
The start of the run of a show in a venue. (e.g. 'When does the new musical open at the Variety Theatre?' or 'The show opened a few weeks ago - it's had some great reviews'.)

OPEN POSITION
An actor position where she/he is facing towards the audience, or mostly facing the audience.
See also CLOSED POSITION. 

OPEN THE HOUSE
Clearance given to FOH staff by stage management that the stage is set and the audience can begin to take their seats. When this clearance is given, the backstage call 'The House is now open, please do not cross the stage' is made.

OPEN WHITE
(o/w) Lighting with no COLOR filter. Known in the US as NC (no color).

OPENING NIGHT
The first performance of a show in front of a paying audience. 
Some new complex shows may have lower priced Preview performances before an official opening night, to allow the show to get up to speed and deal with any technical issues. The press is not allowed to review a show during previews, and are invited to the first official performance, which is then known as Press Night. 

OPENSTAGES
Powerful visualisation software for students and scenic designers. Doesn't have the engineering accuracy of Autocad or the lighting simulation of WYSIWYG but is much more geared towards theatre, and is much easier to learn.
Openstages website

OPERA
1) European terminology meaning Opera House - lavishly decorated proscenium theatre with orchestra pit. See TOSCA.
2) Musical form. Highly dramatic and stylised form where the text is completely sung.

OPERATING SIDE
The side of the stage (either stage right or stage left) where the fly lines are operated from.

ORCHESTRA
1) In Greek Theatres, the central performance area used by the Chorus or for dancing.
2) Refers to the main seating area of the auditorium at floor level.
3) Colloquially known as 'the band' the musicians who perform from the orchestra PIT.

ORCHESTRA PIT
See PIT.

OSB
Short for Oriented Strand Board, also known as Aspenite or Flakeboard. A type of engineered sheet timber / lumber similar to particle board, formed by adding adhesives then compressing layers of wood strands (flakes) in specific orientations (from Wikipedia).

OSD / O.S.D.
Acronym for On Screen Display. Information superimposed onto a video image (e.g. a PLAY icon or time remaining on a DVD, or a timecode on a video camera display)

OSHA
(USA) Occupational Safety and Health Administration.
Set up by Congress following the Occupational Safety and Health Act in 1970 'to assure safe and healthful working conditions for working men and women by setting and enforcing standards and by providing training, outreach, education and assistance.'
Equivalent to the Health & Safety Executive in the UK. 
OSHA Website

OUT
In flying, means up (out of sight).

OUTRIGGER
An extendible leg to increase the stability of access equipment (eg Tallescope, Scaffold tower).

OUTSIDE EYE
A person brought into a production process to give a fresh opinion on the work so far, to advise the director on how it's looking from an outside perspective. 

OVERHEADS
1) Microphones positioned above a drum kit to pick up the cymbals etc. without getting hit.
2) Microphones positioned over the stage to pick up the overall sound of the concert / production.

OVERLAY
(Followspot term) The wider of two followspot beams covering the same performer.
(i.e. lamp one in a pink 'bust' (head-to-shoulder) and lamp two in a blue full-body overlay (head-to-toe).
Submitted by Bert Morris.

OVERTURE
Introductory musical piece played before a musical which contains many of the musical motifs and themes of the score.


P2
Lighting Industry Forum code which identifies the (original) recommended usage of different lamp types. P2 coded lamps are photofloods, and have a COLOR temperature of 3000°K. See also PHOTOFLOOD, CP, A1, T, K.

PA SYSTEM
Short for Public Address System.

PACE
The speed at which actors deliver their lines and perform their actions. A speed run can be useful to warm-up actors and to really make sure everyone is on form. The pacing of the show can have a real effect on how the audience react to it - it's a very tricky thing to maintain, especially as everyone gets more familiar with the show.
A fast-paced scene takes energy and concentration, and can slow down as familiarity sets in, and a slow-paced scene may speed up. Directors often wish to cut down on unnecessary pauses and delays, but also to maintain the moments of silence between speeches when needed.

PACK
See RADIO MIC.

PAD
A switch on a mixing desk input channel which attenuates (reduces the level of) a signal. Used if a loud / high level signal is causing the desk to be overloaded.

PAGE
1) See PAGING.
2) Some theatre announcement systems use the term 'PAGE' to mean making a call (e.g. 'Can you page Simon to come to the fly floor')
3) A way of increasing the functionality of a control on a lighting desk. For example, most computerised lighting desks with SUBMASTERS will allow you to store more than one lighting state in each submaster. Each group of submasters is given a page number which is used to select which set you want to use. See also SUBMASTER.

PAGEANT
(Obsolete) Brand name of a 1000W beamlight made by Strand Electric in the UK. Produced a near parallel beam and had a set of spill rings on the front to minimise glare.
Archive - Pageant

PAGING
The act of holding a tab etc. back to allow large items or actors offstage. Also preventing microphone etc cables from getting entangled by pulling / releasing them from offstage as performer walks around.

PAINT FRAME
Large vertical wooden frame from which cloths are hung for painting. The frame is often winchable for easy access.

PAINTER'S ELEVATION
A detailed working drawing of the paint job needed on every scenic piece or prop for a production. Each item is shown to scale, front-on, so the required paint job can be clearly seen. Scenic Artists use the elevation as a layout and color guide.

PAIRING
Connecting more than one lantern to one power outlet via an adaptor or splitter, or more than one speaker to one amplifier channel.

PAL
Phase Alternate Line. TV standard in the UK and Europe.
More about TV standards

PAN
1) A control on a mixing desk which allows the operator to position the channel's output in the final stereo image (L - R).
2) A horizontal (side-side) movement of a camera or a moving light. Short for Panorama. See also TILT.

PANATROPE
Gramophone with built-in valve amplifier and speakers, used to play 78rpm discs for music and sound effects. Used in the late 1940s (and probably earlier) for playing sound effects on stage.  More information coming soon.

PANCAKE
A water-activated make-up powder that is applied with a wet sponge. It's supplied as a flat, compacted powder in a circular plastic case with a lid .

PANSTICK
(Make-Up) Originally 'pancake stick'. An easily applied stick form of matt foundation, used as a base layer for theatrical make-up. See also PANCAKE. 

PANTOMIME
1) A pantomime (often shortened to Panto) is a musical-comedy family-orientated theatrical production traditionally performed in United Kingdom, Australia, New Zealand, Canada, Zimbabwe, Jamaica, South Africa, India, Ireland, Gibraltar, and Malta, at Christmas-time. The panto often features slapstick or messy comedy routines, children dancing, recent songs, spectacular sets and COLORful costumes, and is often themed around a fairy story or nursery rhymes.
Popular pantos include Cinderella, Aladdin, Jack and the Beanstalk, Mother Goose, Sleeping Beauty, Snow White and the Seven Dwarfs, Dick Whittington and His Cat, Puss in Boots etc.
2) Pantomime is an ancient type of performance with no spoken words, often now shortened to 'Mime'. 
Puss in Boots, December 2013, Hackney Empire - Audio Slideshow (The Guardian)

PAPER TECH
See TECHNICAL REHEARSAL.

PAPER THE HOUSE
Marketing technique. Giving away tickets to a performance (eg Opening Night) to make a show seem to be selling better than it actually is, and to start generating 'word of mouth' interest.

PAR
PAR64 lamp lenses (theatrecrafts.com)Short for Parabolic Aluminised Reflector lamp. A lamp containing a filament, reflector and lens in one sealed unit. Used in PARCANs to produce a high intensity narrow beam of light. Par lamps are available in many different sizes and powers. Par sizes available include 16, 36, 38, 56 and 64. (The number refers to the diameter of the lens, in eighths of an inch, so a PAR64 lamp is 8 inches across).
The most common for theatre use are Par 64s rated at 1000W (1kW), although other wattages are available.
When the lamp was first introduced, in the 1960s, it was only available from the USA in 110V versions. In the UK, Parcans were always used in pairs, via a series splitter. 110V Par lamps are still sometimes used in large UK venues or for touring due to the increased light output. Because the current is greater, the lower voltage lamps have smaller thicker filaments which give a more focussed beam than the thinner 240V filaments.
In the film business, PAR lamps are known as 'bird's eyes' after the alleged inventor Clarence Birdseye.

PAR BAR
See SIX LAMP BAR.

PARABOLIC REFLECTOR
See PAR.

PARALLEL
1) The folding frame that forms the base of a readily portable platform. 
2) The opposite of SERIES when referring to wiring two loads into one outlet. The two loads share the available current, but are both given the same voltage.

PARAMETRIC EQUALISER
Equalisation control where the range of frequencies to be boosted or cut can be selected. Allows the 'fine-tuning' of the equalisation.

PARAMETRIC SPEAKER
Highly directional speaker which produces a very narrow beam of sound using ultrasonic waves as carriers. When the ultrasonic waves collide with an object (or the listeners's head) the sound waves become audible to that person.

PARASKENE
(Greek) Towers at each side of the SKENE building.

PARCAN
Type of lantern which produces an intense beam of light, ideally suited to "punching" through strong colors, or for special effect. The Parcan is literally a cylinder of metal (the "can") within which sits the PAR lamp (PAR stands for Parabolic Aluminised Reflector) which consists of the bulb, a reflector and a lens in a sealed unit.
The PAR was originally available only as a 110V lamp, imported from the USA, where they were used as beam lights. The lamps were first introduced in the UK by concert hire company ESP in 1968 [Cue issue 1, page 14].
The Parcan was being widely used by the early 1970's in the Rock concert industry due to the intensity of the beam, and the light weight and near indestructibility of the lantern. The lens of the lamp is either clear (which produces a narrow beam), frosted (medium) or stippled (wide).
See also PAR and FLOORCAN.
Types of Lantern
Parcan Evolution and History

PARK
(ETC EOS Lighting Controls) The park instruction allows you to set a channel or parameter to a specific value and have it remain at that level on stage (live mode), prohibiting manual control override, cue or submaster playback modification.
To park channel 72 at zero, type 72 @ 0 PARK ENTER.
The standard keyboard shortcut for PARK is ALT+K.

PARKING AND BARKING
(US Colloquial) A choir or other choral group that stands on a stage ('parking') and sings traditional songs ('barking'). The term implies a disdain for this familiar style, but it's perfectly appropriate in many cases...

PARNEL
Brand name for a wash light manufactured by ETC. It's a cross between a soft-edged focussable Fresnel and a ETC Source Four PAR.
ETC website - PARnel
Types of lantern

PARODOS
Parodos (also parode and parodus, plural parodoi, Ancient Greek) is a term used in the theater of ancient Greece, referring either to a side-entrance, or to the first song sung by the chorus after its entrance from the side wings.

PARTERRE
(French: On the ground). Refers to the audience members in the pit / stalls / lowest part of the auditorium in front of the stage. Originally, the term was used in the 16th century to refer to a formal ornamental garden, but by the mid-17th century, it was increasingly used to refer both to the ground level of a theatre where spectators stood to watch performances and to the group of spectators who occupied that space. 
Wikipedia entry

PASMA
UK trade association for the mobile access tower industry. The acronym stands for Prefabricated Access Suppliers’ & Manufacturers’ Association Ltd.

PASS DOOR
A fire-resisting door in the wall of the proscenium arch which is the only correct access between the auditorium and the stage.

PASSARELLE
A walkway leading beyond the proscenium arch around the audience side of the orchestra pit. Enables actors to get very close to the audience, and often used in musical theatre or cabaret performances. There are problems with sound reinforcement (feedback is much more likely due to being closer to the front of speakers) and video relays are often used as the conductor is no longer visible.
PASSERELLE means Footbridge or gangway in French.

PASSIVE
Opposite of ACTIVE. See ACTIVE.

PAT TEST
Short for Portable Appliance Test. Requirement under the UK Electricity At Work Regulations (1989) to test and inspect all portable electrical equipment. This includes stage lighting equipment (lanterns, cables, portable dimmer packs etc.).

PATCH / PATCH BAY
1) (verb) The act of plugging a lantern into a dimmer (e.g. 'Can you patch circuit 12 into dimmer 18 please').
2) (noun) The system for connecting lanterns to dimmers (The Patch).
The term also applies to sound - a PATCH BAY is used to connect outboard equipment into the sound desk and to connect sound desk outputs to amplifiers, and amplifiers to speakers.

PATCH PANEL
A board consisting of rows of sockets into which plugs can be connected to route sound signals or power for lighting circuits. Some American systems use a Pin Plug patching system. See also PATCH.

PATCHING
1) To cross-connect lighting circuits around the stage area to a chosen dimmer. Connecting lanterns to dimmers.
2) Using a cross-connect panel which enables any stage lighting channels to the control desk to control any dimmer or group of dimmers. Some large lighting boards have the facility for soft patching - a totally electronic way of patching. Some Rock Desks have a pin patch which allows groups of dimmers to be allocated to a particular control channel. Also applies to routing of sound signals.

PATTER SONG
A fast-paced rhyming song in an operetta or musical which uses wordplay and/or alliteration, and contains tongue-twisting lyrics. Examples include 'I Am The Very Model of A Modern Major General' in The Pirates of Penzance and 'Getting Married Today' from Company. 
Wikipedia entry

PATTERN
1) See GOBO.
2) See PATTERN NUMBER.

PATTERN NUMBER
Many older Strand lanterns are identified by their Patt. number (eg Patt.23 is a 500W profile). The numbers bear no direct relation to their size or type (although lanterns of a similar design may have similar Pattern numbers.) See http://www.strandarchive.co.uk for a complete listing.
Strand Lanterns with Pattern Numbers - Backstage Heritage Collection

PC
Strand Quartet PC (500W)Originally short for plano-convex - the basic lens shape of many lanterns / projectors. Now short for Prism- or Pebble-convex: a type of lens with a pebbled flat surface which gives a slightly harder edge than a Fresnel, but not as hard as a Profile. PC refers to a lantern with a PC lens.
Types of lantern

PCC
Phase Coherent Cardoid. See BOUNDARY MICROPHONE.

PD's
(Abbreviation for Per Diem, Latin for Daily) A daily payment by an employer to touring technicians to cover daily living expenses. This is additional to the monthly / weekly wage.

PEACOCK
See SUPERSTITION.

PEARL
A domestic lamp which has a frosted finish to diffuse and soften the light.

PEAVEY
(Manufacturer) American manufacturer of amplifiers, sound processing equipment, and musical instruments.
Peavey website

PEBBLE SPOT
See PC.
Types of lantern

PELMET
A narrow strip of cloth or wood at the top of a door or window to hide the fittings. A PELMET CLIP can be used to fix a pelmet into place above a window on a piece of scenery. 

PEPPER'S GHOST
Optical illusion effect used to make a ghost appear on stage next to an actor. A sheet of glass is hung across the front of the stage so that the image of an actor standing in the orchestra pit appears to float on stage. First shown at the Royal Polytechnic Institution in London by J.H.Pepper on Christmas Eve, 1862. Following many subsequent events, Charles Dickens used it during readings of The Haunted Man. Several plays were written specially to use the effect around 1863, but the long-term future of the effect was limited by the fact that the ghost couldn't speak. Peppers Ghost is now used to great effect in smaller scale applications like the Haunted Mansion in Disney theme parks.
More about Pepper's Ghost

PER DIEMS
See PDs.

PERCENT
Dimmer levels are expressed as a percentage of the supply voltage. (100% = 230 - 240 Volts(UK)).

PERCH
A lighting position (often on a platform) at each side of the stage, immediately behind the proscenium.
Some theatres use the term for vertical boom positions in front of the proscenium in the house.
The plural is PERCHES. They may be named by position (e.g. Front Perch, Rear Perch, SL Perch etc). 

PERFORMANCE ART
An interdisciplinary performance presented to an audience. The performance may be either scripted or unscripted, random or carefully orchestrated; spontaneous or otherwise carefully planned with or without audience participation. The performance can be live or via media; the performer can be present or absent. It can be any situation that involves four basic elements: time, space, the performer's body, or presence in a medium, and a relationship between performer and audience. Performance art can happen anywhere, in any venue or setting and for any length of time. The actions of an individual or a group at a particular place and in a particular time constitute the work.

PERFORMER FLYING
A manual or electrically driven system for lifting performers off the stage and allowing spectacular stunts and aerial sequences to be performed. 

PERIAKTOI
(Greek) Term for three-sided flats mounted on a rotating base. Used in rows to produce easily changed backings. Sometimes informally known as Tobelerones (or Tobes) due to the resemblance to the triangular shape of the chocolate bar.

PERIPETEIA
From Greek. A reversal of circumstances, or turning point.
The English form of peripeteia is peripety: a sudden reversal dependent on intellect and logic.

PERSONAL PROPS
Are props which are kept in an actors costume.

PFL
See PRE-FADE LISTEN.

PHANTASMAGORIA
A form of theatre which used a modified magic lantern to project frightening images such as skeletons, demons, and ghosts onto walls, smoke, or semi-transparent screens, frequently using rear projection. The projector was mobile, allowing the projected image to move and change size on the screen, and multiple projecting devices allowed for quick switching of different images. Invented in France in the late 18th century, it gained popularity through most of Europe (especially England) throughout the 19th century.

PHANTOM POWER
Some condenser microphones require a power supply in order to operate. If this supply is not from a battery within the microphone body, it is known as a phantom power supply. It is usually 48 Volts DC (can be 9 - 52 volts from most mics), and is supplied either by a separate battery pack, or by the sound desk. The supply is termed 'phantom' because it is 'invisibly' carried down the same microphone cable as the sound signals.

PHASE
Two identical sound waves which are slightly apart in time are said to be out of phase; two identical waves are in phase.

PHASES
Electricity is generated and supplied to large installations as three separate supplies, known as phases, and labelled L1, L2 and L3 (for Line).
Until recently, the three lines were COLOR-coded Red, Yellow and Blue in the UK. Now, across Europe, the three lines are COLOR-coded brown, black and grey, with the neutral COLORed blue. 
Each of the phases and one neutral are supplied down a single multicore cable to the building, but effectively give three separate supplies. Because there is a potential difference (voltage) of 415 volts between any two phases and earth/ground, care must be taken that pieces of equipment powered by different phases are not capable of being touched at the same time in case of a fault.

PHOENIX
A family of medium to large computerised lighting consoles manufactured by ADB. The desks use ISIS software running on an external PC-based processing unit which allows advanced networking possibilities.
ADB website

PHONE PLUG
(US) 1/4' Jack plug

PHONO
Short for Phonograph. Sometimes shortened further to just 'PH'. The inputs on a audio amplifier that a vinyl record deck should be connected to. The audio level of a standard record deck is much lower than (for example) a CD player, plus there is an equalisation circuit (or there should be), which is specified by the RIAA, to overcome the COLORing that a record deck adds to a recording. 

PHONO PLUG
An unbalanced audio connector used for connecting line-level equipment together (eg CD player, tape recorder). Unsuitable for professional use due to lack of durability. Also known as RCA connector, Pin Plug.

PHOSPHORESCENCE
The property of some materials that can store light energy and glow in the dark.

PHOTOFLOOD
A lamp used by photographers which gives a bright white light. Because it has a thin filament, it gives a good flash effect (eg lightning), but has a relatively short life, so should not be left on for any length of time.

PHYSICAL THEATRE
Physical theatre is a genre of performance which makes use of the body (as opposed to the spoken word) as the primary means of performance and communication with an audience. In using the body, the performer or actor will concentrate on:
The use of body shape and position
Facial expressions
Rhythmical movement, pace and the energy of the body
Gesture
Posture
Gait
Physical theatre can be distinquished from dance in that it tends to focus more on narrative, character and action. However, the boundaries between the two are rather blurred.
There are various styles and genre of physical theatre. These include:
Physical comedy - where the body is the primary means of comic creation
Mime
Stomp- where the body, with external objects, is used for its percussive potential
Some forms of puppetry
Circus
The most famous institution devoted to physical theatre is the Lecoq school in Paris. Students here follow the method of Jacques Lecoq, which developed out of his experience of mask work, commedia dell'Arte and his interest in the physicality of performance.
Definition from Wikipedia - click for more
Lecoq School

PIANO BOARD
Resistance dimmer board heavily used in the USA before computerised lighting came along in the 1970s. 
Heavy construction, and ran on DC current. 

PIANO DRESS
Rehearsal in costume and with all technical facilities but using a piano as a substitute for orchestra, so that the director can concentrate on technical problems rather than musical ones (and not pay the orchestra !). Also known as a PIANO REHEARSAL.
German: Klavierhauptprobe 

PIANO-VOCAL
A vocal score, or piano-vocal score, is used by singers in a musical or opera (or operetta). The vocal parts are written out in full, but the detail of the accompaniment is reduced and adapted for piano, so it can be used in rehearsals, and easily followed.

PICK-UP
1) Device which, when attached to an acoustic musical instrument, converts sound vibrations into an electrical signal.
2) A way of describing the directional sensitivity of a microphone. An Omnidirectional microphone has equal pick-up from all around, a Cardoid microphone is more sensitive from the front, a Hypercardoid has very strong directionality from the front. A figure-of eight microphone picks up front and rear, but rejects sound from the sides.
3) The action of turning a followspot on a performer. (e.g. 'that was a good pick-up', 'your next pick-up is downstage left'). A BLIND PICKUP is on a moving performer and requires good hand-eye co-ordination. A SET PICKUP is on a specific area, is preset, and is made on a cue from the stage manager. A SIGHT PICKUP is made visually by the operator to a preset position.

PICKLE
Small handheld motor controller that plugs into a cable connected to a winch or other motorised system. 

PICO PROJECTOR
A handheld digital projector, usually battery-powered. Many different models are available, with a wide range of brightness levels (measured in Lumens). Also known as mini projector, mini beamer, pocket projector.

PICTURE CAR
A car / van / bus / other vehicle that appears in front of the camera during a film / TV shoot. Many picture cars have become famous (e.g. K.I.T.T. from Knight Rider, the DeLorean from Back to the Future). See also ACTION VEHICLE.

PILE-ON SUBMASTER
See SUBMASTER.

PIN HINGE
Hinge with removable pin used to join two pieces of scenery together (ie one half of the hinge is on each piece of scenery).

PIN PATCH
See PATCHING.

PIN PLUG
See PATCHING, PHONO PLUG.

PINK NOISE
Random sounding audio noise containing all frequencies in the audio spectrum tuned to the response of the human ear. Used with a Spectrum Analyser to set equalisation equipment for a large PA installation. However, the human ear is still a better judge of how a system sounds. See also WHITE NOISE.

PINSPOT
Pinspot1) A lantern focused very tightly on a small area (eg an actors head) - a pin spot.
2) A luminaire used widely in disco installations, consisting of a low voltage (6V) Par 36 lamp (lamp code is 4515) with a very narrow beam in a metal case with built in transformer.
Pinspots are ideal for lighting MIRRORBALLs.

PIPE AND DRAPE
A method for screening off an area, creating a booth, or creating wings for a stage. Uses vertical scaffolding in a boom base (known as a tank trap) or telescopic lighting stands to support a system of horizontal scaffold tubes ('pipe'). Black curtains ('drapes') are attached to the pipe either using ties that are part of the drape, or by threading the pipe through a sleeve / pocket in the drape, or by using other fixings such as zip ties / cable ties through eyelets in the drape. 

PIPE ENDS
Lanterns hung at the very ends of lighting bars - used for crosslight and very common in dance or musical theatre.

PIPES
US term for the bars on which scenery and lanterns are flown.

PIT
Short for ORCHESTRA PIT. The area housing the orchestra or band. Originally, a lower section between the front of the stage and the audience, although now describes any area around the stage housing the musicians. 
The term was used in the Globe Theatre in London for the lower area immediately in front of the stage where the 'groundlings' watched the performance. This area was also known as the YARD.

PIT NET
Protective net across the orchestra pit to prevent any objects (or actors) falling from the stage and injuring musicians.

PITCH CONTROL
Facility on some sound playback devices for changing the speed of playback, and thus the pitch or frequency of the sound, to match an existing sound, or to fit a particular timeslot. Some Professional CD players have tempo controls which speed up the playback, and then compensate for the resulting increase in frequency using a pitch change. This results in the ability to match the beat of a CD in a disco situation, without the 'Pinky and Perky' effect.

PIXEL MAPPING
The ability with some advanced lighting desks and LED lighting fixtures to make each LED component within the fixture respond to a video signal. With a large number of LED fixtures, incredible fluid effects are possible that would take days to program manually. 

PLACES
Call by Stage Management for actors to take their places for the start of a scene / show. 'Places please everybody'.
See also BEGINNERS.
See Calls and Cans

PLAN
A scale drawing showing a piece of scenery, the whole set, lighting layout etc from above.
Lighting plans are usually drawn onto the theatre's groundplan.
A view from the side of the set (or a piece of scenery) is known as an ELEVATION.

PLANE
Woodworking tool used to shape wood by running a blade over it. 

PLASA / P.L.A.S.A.
Professional Lighting and Sound Association (UK). 
See ESTA for the American equivalent.
PLASA website

PLASTER LINE
See SETTING LINE.

PLATE REVERB
Reverb effect produced using a large metal plate. A signal is supplied to an acoustic transducer at the edge of the plate, causing vibrations which are picked up by transducers at other locations on the plate. This type of reverb can be simulated by some digital effects units.

PLATFORM STAGE
Acting area raised from the floor either in a non-theatre space or in an unusual part of a theatre space. The raised area has no proscenium arch.

PLAY AS CAST
Contract drawn up for an actor when casting is not complete.

PLAYBACK
The part of a computerised lighting control desk which enables the operator to recall cues from the electronic memory.

PLAYBILL
1) A poster advertising a forthcoming variety show, originally shown with a list of the acts performing.
2) Brochure produced for American theatres as a wrap around for the programme of a particular show. The wraparound content is the same for all theatres across the country and contains news, features and advertising.
3) Also used as a generic name for the programme of a theatre production (listing scenes, cast, creative team, and possibly an article by the creative team about the creation of the show etc.)
Playbill website

PLAYING SPACE
The amount of physical stage-space available for performers. This excludes the offstage areas.

PLAYLET
A short play (of around a few minutes long), performed by up to 4 people. Can help with teaching of drama and scene construction, and can be used to explore different viewpoints of a topic in a non-teaching situation. 

PLAYWRIGHT
The author of a play. Also known as a dramatist.

PLC
Acronym for Programmable Logic Controller. An industrial computer custom-designed to control electrical equipment, first introduced in 1968 to control manufacturing equipment in factories. The PLC software is very reliable and is used in many different industries, including to control scenic automation equipment. 

PLENUM SPACE
A plenum space is a part of a building that can facilitate air circulation for heating and air conditioning systems, by providing pathways for either heated/conditioned or return airflows, usually at greater than atmospheric pressure. Space between the structural floor and the dropped ceiling or under a raised floor is typically considered plenum; however, some drop-ceiling designs create a tight seal that does not allow for airflow and therefore may not be considered a plenum air-handling space.

PLEXIGLASS
(Trade Name) Transparent acrylic plastic sheet, used to replace glass in situations (e.g. on stage) where real glass is a safety risk. 
Plexiglass is a made by cell-casting acrylic, rather than the cheaper extrusion method used for many acrylic products. 

PLOT
1) List of preparations and actions required of technical crews during the performance (eg Sound Plot = list of sound cues and levels in running order.) In the US, the term plot refers to a plan. (eg Light Plot = scale plan showing lighting instruments). See also RUNNING PLOT, STATE PLOT.
2) The basic story thread running through a performance / play which gives the reason for the character's actions.

PLOTTING SESSION
Time during which the plot for each department is prepared (eg Lighting Plotting session)

PLY
Short for Plywood.

PM
Short for PRODUCTION MANAGER.

PMSE
Abbreviation for Programme-Making and Special Events. Licence required in the UK to use radio mics, walkie talkes etc of certain types for TV/Film/Events production. 
UK Ofcom Page

PNEUMATIC
A system using pressurised gas to create mechanical motion. In theater, pneumatic systems are used to move heavy objects such as seating platforms or permanent scenic features on air castors. Older theaters may have pipe organs which operate pneumatically, or inflatable structures for specific productions. Pneumatic tools such as paint sprayers and nailguns are also used.

PODGER
Ratchet Podger 21mm (Toolstation)A ratchet spanner with a long bar to use as a lever to tighten the bolt. 

POINT
The rigging point or hanging point to which the lifting machine or suspension component is rigged. Can be temporary ('rigging the points'), or permanent, 'the house points' for example.
Submitted by Chris Higgs

POINT CUE
A cue inserted during / after plotting between two existing cues. (eg 8.5 is inserted between cues 8 and 9). Most computer lighting desks have the ability to either insert an additional cue in a sequence, or to link to another cue out of the sequence, and then link back again. Inserting cues into a plotted sequence on a manual lighting desk is more awkward, because it is a running plot (where only the changes between cues are noted down). Stage Management may prefer to call 8A instead of 8.5, but this is down to personal preference.
Sound cues which relate to an already-running cue within a sequence should have lettered cues (e.g. 8A is a fade up of Cue 8 and 8B is the fade out).

POLE OPERATION
A mechanical means whereby pan (horizontal rotation), tilt (up and down) and focus of a lantern may be adjusted by a pole from floor level. Commonly used in TV & Film studios where fast resetting of positions is necessary.

POLYSTYRENE
Also known as Beadboard (US) or Styrofoam (brand name), this lightweight synthetic material is ideal for carving rough shapes for use on stage. It should be treated with a fire-proofing product before being used on stage. Products such as Rosco Foamcoat add this fireproofing as well as providing a primed surface which is ready for painting.

POP SCREEN
A thin gauze screen placed between a singer and a microphone to reduce vocal 'popping' and other breath noise. This noise is particularly produced by pronunciation of plosive sounds (P, B, T).

POP SHIELD / POP FILTER
A foam shield placed over the end of a microphone to reduce the pick up of vocal 'popping' and external wind noise.

PORTA REGIA
('Royal Door') The central entrance in the scaenae frons, the permanent architectural background to the stage of a Roman theatre. 

PORTAL
An archway made by combining wings/legs and border. Also a decorative framing, columns and pediments or filigree or other that frames the stage.
In Dutch, the portaalbrug (portal bridge) is a heavy-duty portal consisting of a horizontal bridge with a lighting bar mounted below it, along wtih two vertical legs. 

POST-SHOW DISCUSSION
An occasional chance for the audience to stay in the auditorium after a performance to hear the director or actors talk about the performance, and to answer questions from the audience.

POSTER
Posters by Dewynters (from Victoria & Albert Collection) (Dewynters)Advertising material for an event. The poster contains the name of the event, the date and time, cost of ticket, how to get a ticket, and where the event is taking place. It should also contain information (for example, a recommended minimum age) that may prevent a person booking. It should have an appropriate design for the type of event, and often contains a photograph or image as a background to the textual information. Some memorable posters are very simple in design. Website and social media links can also be included on the poster.
Other advertising materials could include fliers (small versions of the poster, with additional information on the back), newspaper adverts, radio adverts, TV spots, T shirts, other apparel (baseball caps, beanies) etc.
The UK design agency Dewynters is responsible for many iconic posters for West End shows - their approach is to make the poster image strong enough to be seen even if it's passing by at speed (e.g. on a bus or being seen from a car). Their most famous posters (e.g. Phantom of the Opera or Cats) are successful due to the strong 'logo' design which carries a simple message about the show, and can be recognised at a glance. 
Italian: Locardina
UK National Theatre Posters Gallery
UK Theatre Posters by Dewynters at the Victoria & Albert Museum

POUNCE 
A pounce is a craft paper stencil with small holes punched (or pounced) through it following the lines of a design or layout. The stencil can be applied to a piece of set, and a piece of chalk or charcoal or powdered paint is rubbed onto the stencil so that COLOR is transferred through the pin holes. Alternatively, a pounce bag (coarsely woven cloth bag containing chalk or charcoal) is repeatedly applied to the stencil so that the chalk or charcoal is transferred through the stencil to the scenic piece.
National Theatre Scenic Painting - Pouncing

POWER AMPLIFIER
Converts sound signals of line level (approx 1 volt) into tens of volts, with currents of around 1 Amp to drive speakers.

POWER FACTOR
The power factor of an electrical system is the relationship between the power that should be used by the system, and the power that is actually being used. Stage lighting dimming systems, and newer innovations such as LED and fluorescent lighting can have very low power factors, which can result in very inefficient use of the electrical supply.
Large lighting installations should use power factor correction equipment to increase the power factor. 
Power Factor information

POWER FORMULA
The electrical power (wattage) of a device can be found by multiplying the voltage by the current used by the device. 
Watts = Volts x Amps. This is known in the USA as the West Virginia formula (W=VA). 
It follows that, as the Voltage is a constant in a given system, the current consumed by a device can be found by dividing Watts by Volts. (e.g. in the UK, 1000 Watts / 230 Volts = 4.35 Amps)
It's useful to be able to work out the current, as all dimmer systems have fuses to protect each circuit. In the UK each dimmer is usually 10 Amps (so two 1000 Watt instruments can be used on each dimmer (8.7 Amps) without blowing the fuse. 
More on Dimmers, Watts and Fuses

POWERCON
Powercon Connector range (Neutrik)Power connector rated at 20 Amps with the same body type as the SPEAKON speaker connector. Manufactured by Neutrik. Used extensively on lighting patch panels (at least in the UK) due to its smaller physical size and lower cost than the standard 15A socket.
The blue connector is for power inlet, the grey connector is power outlet. The types are not interchangable, and cannot be plugged into Speakon sockets.
NB: The powerCON connector is not designed to be connected under load conditions, so should only be connected / disconnected with the power OFF.
Neutrik Powercon page

POWERPOINT
(Trade Name) Microsoft program for displaying slides on a PC. Has become the standard for simple slide-based presentations.

PPE
(UK - Health & Safety) Abbreviation of Personal Protective Equipment. The equipment that's needed depends on the task and risk assessment but could include: steel toe-capped boots / shoes, protective headgear, gloves etc.

PPM
(Peak Programme Meter) Meter, often with green/red LED's, giving an accurate indication of the electrical nature of an audio signal (see also VU).

PRACTICAL
Any object which appears to do onstage the same job it would do in life, or any working apparatus (eg light switch or tap). A window within the set which has to open is a practical window.
Light fittings which have to light up on the set are called Practicals.

PRE-FADE LISTEN
Often shortened to PFL. Control on a sound mixing desk which allows the user to check the presence of a signal, and its quality before bringing up the fader. Also vital for fault-finding, where the route of a signal can be PFL'ed around the desk until the point where the fault occurs. Also known as CHECK and CUE.

PREFADE / POSTFADE
An output from a sound desk is said to be prefade if it is independent of the channel fader. If it is postfade, the level of the output is relative to the channel fader.

PREFOCUS CAP
A type of lamp base which ensures that the filament is correctly lined up relative to the reflector and lens.

PREHEAT / PRE-HEAT
Smoother lighting builds from zero are achieved when a lamp filament has been warmed (at approx 15%) in the previous state. 
Preheating lamps MAY prolong the life of the lamp by reducing the thermal 'shock' of going to 100% instantly. It's good practice to preheat lamps where possible, and some computerised lighting desks provide this function at the push of a button. 
See also RIG CHECK.

PRELUDE
(Trade Name) Range of 500W/650W lanterns produced by Rank Strand (now Strand Lighting) in the UK.
Strand Lighting website
Strand Archive

PREMIERE
(Trade Name) Software program by Adobe used for editing of digital video.
Adobe website

PRE-PRODUCTION
Planning phase of production before actors rehearse (or sometimes have even been cast) and before sets are built. Brings together the production team in discussions about style, possibilities and budgets.

PRESET
1) Anything in position before the beginning of a scene or act (eg Props placed on stage before the performance, lighting state on stage as the audience are entering.)
2) An independently controllable section of a manual lighting board which allows the setting up of a lighting state before it is needed. Each preset has a master fader which selects the maximum level of dimmers controlled by that preset.

PRESHOW
The period before the performance begins, when the audience may be in the front-of-house areas, or even in the auditorium. 

PREVIEW
1) A performance (or series of performances) before the 'official' opening night. Previews are used to run the show with an audience before the press are allowed in to review the show. This allows technical problems to be ironed out while ensuring the cast and creative team get audience feedback. Tickets are sold at reduced price and help to spread word of mouth interest in the show.
2) A function on some memory lighting control desks with video mimics. Preview enables the operator to see the levels of dimmers and other information in a lighting state other than that on stage.

PREVISUALISATION
Computerised tools which enable design teams to show directors and other members of the production team how lighting, scenery or scenic automation will look before the set is even built. See WYSIWYG.
Visualisation

PRIMARY COLORS
The primary additive colors of light are red, green and blue, and the subtractive colors are cyan, magenta and yellow.

PRINCIPALS
The main or lead actors in a show.

PROCEDURAL AUDIO
Term for realistic sounding audio which is synthesised in real time on demand by software. This could be triggered by physical actions on a set or by movement sensors or infrared camera feeds, or at random. Seen as a possible future for sound design for theatre & film, and to increase the variety of audio present in gaming applications.

PRODUCER
That person or body responsible for the financial and contractual side of a production. This can include the raising of money to stage the production, hiring the facilities, employing the technical crew, front of house and publicity staff, director and cast. The producer usually works closely with the director before embarking on a production.
A person who provides the finance directly is known as an ANGEL. 
Submitted by Alan Williamson

PRODUCING HOUSE
See RECEIVING HOUSE.

PRODUCTION DESK / PRODUCTION TABLE / PRODUCTION BOOTH
Table in the auditorium at which director/designer etc sit during rehearsals (especially technical rehearsals). Usually has its own lighting and communications facilities. 
For small venues the desk is used by the lighting designer and her/his team so that they can see the lighting from the audiences' point of view. The lighting control desk may be moved to the production desk, or the desk and programmer may remain in the control room, and have a remote interface on the production desk, which may have a display screen showing the cue list etc, which the designer can configure. 
Larger shows (including Broadway and West End) will often remove large sections of audience seating in the stalls and install a number of production desks for all technical areas including lighting, projection, sound, scenic automation etc. 

PRODUCTION MANAGER
(UK) Responsible for technical preparations, including budgeting and scheduling of productions. This role in the US is usually known as TECHNICAL DIRECTOR.

PRODUCTION MEETING
A gathering of key production staff during the months leading up to a performance or event. The aim of the meeting is to come to an agreement about any questions raised during rehearsals or the construction phase, to deal with any budget problems, confirm detailed schedules and to keep the process moving forward successfully. Decisions should be written down and circulated to those present and anyone that couldn't make the meeting. 

PRODUCTION NUMBER
A musical routine / song with a heavy dance component, usually performed by the majority of the cast of a musical, with a sense of showbiz and sparkle.

PRODUCTION SOUND ENGINEER
Often shortened to PE. Works alongside the Sound Designer to help in translating artistic ideas into equipment (and installing it). 

PRODUCTION STAGE MANAGER
Shortened to PSM. 

PROFESSIONAL
Normally used for someone who's regularly paid for a particular job (as opposed to an amateur, who does it for fun). A professional attitude is essential when working in the theatre - this means you have to behave as if you were being paid. The theatre world is a very small community - if you behave badly or upset someone, it's highly likely you'll meet them again, and they will remember you!

PROFILE
Strand Prelude 16/30 Profile (650W)1) A type of lantern with at least one plano-convex lens which projects the outline of any chosen shape placed in its gate, sometimes with a variable degree of hardness/softness. Profiles include four beam-shaping metal shutters, a gate to take an iris or gobo and an adjustment to make the beam smooth and even ('flat') or hot in the CENTER ('peaky'). See Bifocal Spot, Zoom Profile.
2) Shaped piece of scenery added to the edge of a flat instead of a straight edge. Also known as a cutout.
Types of Lantern

PROGRAMME
A brochure or leaflet produced for the audience which contains a breakdown of the cast and creative team (and technical team) that have worked on the show. The programme may also contain a synopsis of the plot, a list of musical numbers, a note from the director, and full biographies of cast and creative team.
A Souvenir Programme contains full COLOR photos and more generic information which has a longer shelf life for a long-running show.

PROJECTION
1) Slides are used to project still archive images or textures. Libraries of slides contain images for every occasion. Kodak Carousel projectors are the industry standard, and some types can be linked to a controller to perform complex dissolves and fades from one projector to another. More powerful projectors are available using very intense discharge sources and large format glass slides to produce a massive image.
2) Lighting effects : Moving cloud / rain / fire effects can be achieved using a powerful lantern known as an effects projector with a motorised glass disc painted with the required effect. An objective lens is required in front of the disc to focus the image. See Effects.
3) Gobos : See GOBO.
4) Film : 35mm film projection is common in many theatres as a device for keeping the building open to the public when productions are in preparation. 16mm film projection is used in smaller venues. Film projection can, of course, also be integrated into a performance.
5) Data: Data or Video projection is now being used to bring video and computer images to the large screen. Data projectors are considerably cheaper and more versatile than other methods, and the quality is improving all of the time. Images can be front projected or back/rear projected depending on the amount of space and the effect required. For example, if actors are required to walk in front of the screen and not have the image appearing on them, back projection is the only answer.
6) Front Projection: The projector(s) are in front of the projection surface or screen, between the screen and the audience. This results in a bright image, but means that actors standing directly in front of the screen may cast a shadow on the screen (and have projection on their faces). 
7) Rear Projection / Back Projection: The projector is behind the projection surface. This means the projection image will be reversed from the point of view of the audience (all data projectors have a setting to flip or mirror the image). A standard white cloth or sheet can be used, but the image will be dimmer than it would be from the front, and (most importantly) the projector lens will be visible as a bright hot spot in the projection. To avoid this, a custom-made back projection screen should be used. Companies such as Rosco sell back projection (BP) material (a translucent plastic) which results in a very bright and clear image, and which prevents the visibility of a projection hot spot. The BP material can be stapled to a frame to form a screen of the exact size needed for the event. 
See LCD, DLP, SCREEN.

PROLOGUE
Short scene or speech before the main action of the play to put it into context or set the scene. See also EPILOGUE.

PROMENADE
Form of staging where the audience moves around the performance space and sees the play at a variety of different locations.

PROMPT BOOK / PROMPT COPY
Master copy of the script or score, containing all the actor moves and technical cues, used by stage management to control the performance. Sometimes known as the 'book', Prompt Copy or Prompt Script. The member of stage management (often the DSM) cueing the show is said to be 'On the Book'. (e.g. 'Clare's on the book for the next show').
As well as the script and/or score of the show, the prompt book also contains contact lists for all concerned with the production, information about the venue(s), show reports, local amenities, emergency procedures and any other information that may be needed during the run of the show. It's rightly known as the production 'bible'.
The Prompt Book

PROMPT CORNER
Area, traditionally on the stage left side of the stage, from which the stage manager (or DSM) controls ('prompts') the performance, from the prompt desk.

PROMPT DESK
The control CENTER of the show. The desk should contain most of the following: a clock, low level lighting, a flat surface for the prompt script, communication facility to other technical departments, a phone for emergency, rear and front of house calls system and cue light controls.

PROMPT SCRIPT
See PROMPT BOOK.

PROMPT SIDE (PS)
End-On Stage Layout Plan (theatrecrafts.com)Usually stage left side of the stage, containing the prompt corner.

PROMPTER
Person whose role is to follow the text of a play, and be ready to remind the actors of their lines if they forget them. In many older theatres, there is a prompt box downstage CENTER sunk into the stage, so that only the prompter's head is above stage where she/he can see the actors.

PROP ROOM
Either a room in which the theatres' collection of props is stored, or an offstage room where props for the show are kept, ready for the actors to pick them up. 

PROPERTIES MANAGER
The Props Manager / Properties Manager is in charge of the stock of props at a theatre.
In the UK, the ASM (Assistant Stage Manager) is often responsible for propping a show (finding/buying props and organising the making of additional ones). Larger organisations might have a Prop Manager who is responsible for sourcing the props required for a show (or a series of shows). 

PROPERTY MASTER / PROP MASTER
Member of the creative team who has responsibility for all of the PROPS used in the production (US).

PROPPING
The task, often performed by stage management in the UK, or by the scenic designer in a small company, of going around finding / borrowing / buying props for the production. 
It's essential that a clear record is kept of the source of the props so that they can be efficiently returned at the end of the show. Reference books are used to ensure the items are correct for the time period of the production.

PROPS
(Properties) Furnishings, set dressings, and all items large and small which cannot be classified as scenery, electrics or wardrobe. Props handled by actors are known as hand props, props which are kept in an actors costume are known as PERSONAL PROPS.

PROPS TABLE
Table in convenient offstage area on which properties are prepared prior to a performance and to which they should be returned after use.

PROS ARCH
Short for Proscenium Arch.

PROSCENIUM / PROSCENIUM ARCH
The opening in the wall which stands between stage and auditorium in some theatres; the picture frame through which the audience sees the play. The "fourth wall". Often shortened to Proscenium or Pros Arch.In some older theatres, the Proscenium Arch is ornate and painted to contrast with the surrounding walls, to really make it stand out. Nothing outside the Proscenium Arch was part of the show. However, as there are many different audience layouts now, many theatres (particularly multi-purpose studio theatres) have no Proscenium Arch at all, or it may not be decorated as such.
See END ON.
Italian: Boccascena
French: cadre de scène

PROTAGONIST
The leading character or 'hero' in a play who has to fight against / oppose the ANTAGONIST.
This term derives from the theatre of Ancient Greece when the Protagonist was the first actor to speak (aside from the CHORUS). As more 'lead' actors were added, they became known as the Deuteragonist and Tritagonist.

PROTOCOL
See MULTIPLEX.

PROXEMICS
Proxemics means the distances between character/actors in a play. It shows their relationships and feelings. e.g. if two characters stood far apart from each other you could assume that they either did not know each other at all, or had fallen out and were no longer speaking to each other.

PROXIMITY EFFECT
A change in microphone response as a vocalist (or sound source) moves away from it.

PSU
Power Supply Unit.

PUBLIC ADDRESS SYSTEM
The venue auditorium sound system. Usually shortened to "PA". Most theatres will have a separate sound system for emergency announcements in all public areas of the theatre. This system may also be used for Front of House calls. The Rear of House calls system often also acts as a SHOW RELAY, conveying the sound of the performance to remote parts of the theatre building.

PUBLIC RELATIONS
Department in the theatre (or any company) which deals with the public image of the theatre. Sometimes known as the MARKETING DEPARTMENT.
Marketing information on Theatrecrafts.com

PUBLICITY
The department in the theatre whose job it is to entice the audience into the theatre, and to tell them what they need to know in order to get the most from the production.

PULL
The amount of electrical power required by a touring show in a venue.

PULPITUM
Feature in an early Greek/Roman theatre. Pulpitum is the Latin (Roman) word for a raised stage in front of the sceanea (in Greek theatres it is called the Logeion) and equates with the modern 'podium' or platform stage. 

PUNCH IN
A facility on multitrack recorders which allows you to 'drop in' a sound onto a track whilst playing through the tape, sometimes controlled by a footswitch. Useful for correcting mistakes in an already recorded tape.

PUPPET
Information coming soon

PUSH AND PULL
Actors who have to move scenery / furniture around the stage, earning them extra money. Slang term is Pickfords, after the UK Furniture removals company.

PUWER
Abbreviation for Provision and Use of Work Equipment Regulations 1998 (UK Health & Safety Executive)
HSE PUWER page

PVC TAPE
Plastic insulating tape used for taping cables to bars and for securing coiled cables. Neater and cheaper than Gaffa tape. Also known as LX tape.

PYRO
1) See PYROTECHNICS
2) Short for Pyrotenax, a brand name (UK) of Mineral Insulated Cable.

PYROFLASH
Pyroflash System Controller (Le Maitre)A range of pyrotechnic cartridges, fliring pods and controllers used to create pyrotechnic effects in semi-professional situations, made by Le Maitre.

PYROTECHNICS
(Pyro) Chemical explosive or flammable firework effects with a manual detonation. Usually electrically fired with special designed fail-safe equipment.
There are many different variations of pyrotechnic effects available. The categories are as follows:
Theatrical Flash - a flash and a cloud of smoke
Maroon: produces a very loud bang. Must only be detonated inside a bomb tank covered with a protective mesh.
Gerb: version of the Roman Candle firework, throwing a shower of sparks into the air. Possibly named from the French 'Gerbe' meaning a sheaf of wheat, due to it's shape.
All pyrotechnics should be used with close reference to local licensing laws, and the manufacturers instructions. Professional advice should be sought before the first use of effects.
Some territories only permit licenced pyrotechnicians to use these devices.

PZM
Pressure Zone Microphone. See BOUNDARY MICROPHONE.


Q.V.
Abbreviation of Quod Vide (Latin), literally 'Which See'. Used in documents to refer the reader to another part of a publication for more information or detail. 

QUADROPHONIC
A sound system which uses four independent speakers (or sets of speakers). The fore-runner of today's Surround Sound. See Stereophonic.

QUARTER
Call given backstage by Stage Management 20 minutes before the start of the show (15 minutes before BEGINNERS). See also BEGINNERS, HALF.
See Calls and Cans

QUARTZ HALOGEN
See TUNGSTEN HALOGEN.

QUARTZCOLOR
(Manufacturer) Range of TV/Film lanterns marketed by Strand Lighting.

QUEUE
This is the word for a line of people waiting for an event or to be served.  Also the word for a lighting or sound change of state, or to initiate any change of scenery.  It is also called a CUE.

QUICK CHANGE
A change of costume that needs to happen very quickly takes place close to the side of the stage. Costume designers need to know about the need for a quick change so that the costume is made incorporating elements such as velcro and zips rather than buttons. A quick change room is often erected at the side of the stage to enable changes to take place in privacy. Dressers may be available to help the actors with very quick changes. 

QUICK CHANGE ROOM
Area adjacent to the stage containing lighting, a mirror and a costume rail in which actors can make costume changes quickly, sometimes with the aid of a dresser.


R & V
(Manufacturer) Reiche & Vogel. German manufacturers of low voltage beamlight. Now sometimes used to describe any beamlight.
Reiche & Vogel website

R&D
Short for Research and Development.
This describes an experimental phase of a project when different ideas are played with, as the piece of work is being created. 

R&R
British Army term, short for Rest and Recuperation - time away from the front line to "recharge" with family and home life.

RACK
A cabinet of standard width (19') into which various components can be bolted. Racks are ideal for touring equipment, are neat, and they allow easy access to the rear and front panels.

RADIO CONTROL
System whereby battery-powered practicals / props on stage can be controllable from offstage with no connecting leads.

RADIO MIC
Device consisting of a microphone head, transmitter pack with batteries, aerial and mains receiver unit which allows actors and singers to be amplified with no visible means of connection. Almost universally used in musicals where the singers have to be amplified to be heard over the orchestra / band. Used in non-musical shows for sound reinforcement.
Can be Handheld (where the microphone head, transmitter pack and batteries are all in one unit) or Lavalier (where a miniature microphone is either clipped onto clothing or body worn).
Radio mics use either VHF or UHF frequency bands to send the radio signals from the transmitter to the receiver. UHF systems tend to have better range than VHF, have more frequencies to select from, and are less susceptible to intereference from TV systems. Radio systems are being replaced in some situations, by digital wireless systems which use a digital 

RADIOSITY
is a method of rendering based on an detailed analysis of light reflections off diffuse surfaces. The images that result from a radiosity renderer are characterized by soft gradual shadows.

RAG
(Aus) Main set of tabs at the proscenium arch.

RAG ROLLING
Also known as RAGGING. A painting technique used by scenic artists to quickly get a complex textured paint effect over a large area. A base coat is applied first, which is allowed to dry, then a contrasting COLOR is applied, and while still wet, a scrunched up piece of rag is dabbed at the area to remove the still-wet top coat in a random pattern. Alternatively, an unevenly tied rag around a paint roller can be run over the wall to achieve the same effect.

RAIL
1) See flat.
2) Same as Flyrail. In US theatres, a RAIL CUE is the same as a FLY CUE in the UK.

RAIN BOX
A box or tray containing dried peas etc which produces a rain sound effect when inclined.

RAKED AUDITORIUM
Audience seating area which is sloped, with it's lowest part nearest the stage.

RAKE / RAKED STAGE
A sloping stage which is raised at the back (upstage) end. Many theatres with a 'stalls' seating area used to be built with raked stages as a matter of course. Today, the stage is often left flat and the auditorium is lifted to stage level and above to improve the view of the stage from all seats. A rake is expressed as a ratio (eg a 1:25 rake rises by 1cm vertically over 25cm horizontally).
See also Anti-Rake.

RAMS
Acronym from Risk Assessment & Method Statement. RAMS is the paperwork that you should provide when undertaking any activity that requires it. 

RAT STAND
Illuminated music stand (named after manufacturer).
R.A.T. website

RATCHET STRAP
Woven strap with a ratchet tensioner used for securing a load in a lorry. Also known as a LOADSTRAP.

RAYLIGHT
a column of light (as from a beacon) beam of light, light beam, ray, shaft of light, irradiation, shaft, beam.

RÉSUMÉ
A résumé is a summary of employment and experience. Depending on context, it can be the same as a full curriculum vitae (or CV) or a shorter biography to use in a programme for a show. In a job-seeking context, it's the same as a CV.  (from the French, meaning summary)

RCA
See Phono Plug. (RCA = Radio Corporation of America)
RCA Corp website

RCD
Residual Current Device. Protects the user against short circuit (earth faults) and earth leakage caused by damaged cable or faulty equipment. A RCBO is a combined MCB and RCD, protecting against earth leakage/short circuit and overload. Known as a GFI (Ground Fault Interruptor) in the USA.

RDM
Remote Device Management. New lighting control and configuration protocol (officially ANSI E1.20 standard) currently under development at ESTA, which allows two-way communication over standard DMX512 cable, so that settings of a variety of RDM-compatible devices can be confutured remotely.
See also MULTIPLEXED SIGNAL.

RE-ENACTMENT 
A live-action recreation of part of an historical event or period. The actors try to behave in the same way their predecessors who originally took place in the event, and wear suitable period costume, and use period weaponry (where required). 
See also Live Action Role Play. 

RE-RIG
To change the lighting rig after the last performance of one show to the positions for the next show.

READ THROUGH
A meeting with all cast and (sometimes all) creative team members to read through the script. Usually happens at the start of the rehearsal process, to orient the cast and help them get to know each other and the text. 

REALISM
Realism in theatre describes a decision by the creative team to present the audience with an accurate depiction of the real world, rather than a stylized interpretation. Examples are Kitchen sink realism, an English cultural movement in the 1950s and 1960s that concentrated on contemporary social realism, or Poetic realism, a film movement in France in the 1930s that used heightened aestheticism. In the visual arts the term denotes any approach that depicts what the eye can see, such as in American realism, a turn of the 20th century idea in arts, Classical Realism, an artistic movement in late 20th Century that valued beauty and artistic skill.

REAR OF HOUSE (ROH)
1) The backstage areas of the theatre. See also FOH (Front of House). Also sometimes known as Back of House.
2) Abbreviation for Royal Opera House, London. 
Royal Opera House

REAR PROJECTION
See PROJECTION.

RECEIVED PRONUNCIATION / R.P.
The standard non-regional English accent as spoken in England. Also known as BBC English. 

RECEIVING HOUSE
A venue which has incoming touring companies (as opposed to a Producing House, which creates it's own productions). See also ROADHOUSE.

RECIT CALL
Session with the musical director for opera performers, to rehearse the sung dialogue for the coming performance. 

RECITATIVE
Musical terminology for a sung dialogue passage, in the rhythm of ordinary speech, during an opera, operetta or oratorio. Often shortened to RECIT. 

REDHEAD
800W open-faced adjustable flood lamp used in film / TV lighting. So-called because of it's red paint finish. See also BLONDE.

REDUCED VISIBILITY / RESTRICTED VIEW
Often used to describe a seat in an older theatre from which some parts of the stage are obscured either by columns supporting the seating, or because it's at the side of the venue, or behind a balcony railing. Usually cheaper than other seats, and often not quite as bad as they sound. More modern venues are built with the intention that every seat is a good one. Older venues, particularly in large cities, may have been built as variety houses, where the main act was downstage CENTER, and as long as that was clearly visible, the seats were all fine. 

REEVE
Old Norwegian for threading, any threading action, - lacing, choking etc..
Submitted by Chris Higgs

REFLECTOR
Highly polished metallic mirror used to direct light beam from a lamp towards the lens at the front of a lantern. 

REHEARSAL
(from Latin hirpex - 'large rake used as a harrow'. Rehearse means 're-harrow', or to 'go over again'. It originally meant 'to repeat' (mid 14th century). It wasn't until the late 16th century that it came to it's modern meaning.)
A session when actors are called to work through some scenes from the play in private. A TECHNICAL REHEARSAL is the first time when technical elements (lighting, set etc.) are combined with actors. A DRESS REHEARSAL is a performance of the show as it will be on opening night.

REHEARSED READING
A performed reading of a play text, with the actors holding scripts, but having worked out basic blocking, and having rehearsed their performances. This technique is used to experiment with text, to see how it works being performed, rather than just being words on paper. It sometimes has some basic technical elements (general wash lighting and maybe blackouts to denote the ends of scenes etc., and basic furniture that's necessary to convey the plot, but no built set). Also known as a Staged Reading. 

RELAXED PERFORMANCE
A Relaxed Performance is one specifically modified to help audience members with special needs to feel at home in the theatre, and to enable them to feel able to make noise and comment on the performance when they wish to. They are designed for audience members with autism, learning disabilities and sensory or communication needs. The sound level is often reduced, complex lighting changes are simplified, and the cast and company warn families when unexpected noises will occur. Often the house lights are left on, and the audience is given a pre-show tour of the theatre so that they are familiar with the environment. The performances sit alongside special measures for audio-description and signed performances for those with sight or hearing impairments, and were introduced to the West End in mid 2013. 
Guardian article on Relaxed Performances at the National Theatre, UK
Society of London Theatre Relaxed Performances information

RELIGHTING
When a show is touring, a Relighter is used to reproduce the lighting design in each venue.
The original lighting designer may be present at the second venue on the tour, to check the work of the relighter.
Paperwork is produced by the original designer to enable the relighter to reproduce the design easily in venues of differing sizes. 

REMAINDER DIM
A command used on Strand Lighting memory control desks which is comparable to the SOLO function on other desks. For example, entering CH 5 REM.DIM will put channel 5 at full and will put everything else at zero.

RENDERING
1) (3D Design) The process of producing a real-world style image within a 3D design program. Depending on the computer power, a fully rendered image can look as good as a photograph of the real world equivalent. Rendered images are used by lighting, scenic and multimedia artists to present ideas to other members of the production team.
2) (Design) The art of creating an illustration on paper showing how a design concept will look when built. 

REPERTOIRE
A form of organisation where two or more productions alternate in the course of a season.

REPERTORY
A form of organisation, usually with a permanent company of actors, where each production has a run of limited length. At any time, there is normally one production in performance, another in rehearsal and several others in varying degrees of planning.
The first repertory theatre in England was Miss A.E.F.Horniman's Company at the Gaiety Theatre in Manchester, founded in 1908.
Often shortened to 'Rep'.

REPETITEUR
Répétiteur is an accompanist, tutor or coach of ballet dancers or opera singers.

REPRISE
In a musical, a repeat of a song or dance number (sometimes with variations in lyrics to reflect what's happened since the last time it was sung) later in the show.

RESET
1) To go back to a particular point ready to run part of a scene again, during a technical rehearsal (e.g. 'OK that scene change went really well - can we please reset to the end of the previous scene ready to try it again?')
2) After a performance, the Reset involves all on-stage crew in moving scenery and props back into position for the top of the show, ready for the next performance. 
See also SET BACK. 

RESISTANCE DIMMER
A now obsolete method of dimming which decreases the current available to the load by introducing a variable resistance between supply and load. The excess current is converted into heat. Based around a rheostat.

RESLO
Rugged microphone connector used on the Reslosound range of microphones, and in some theatres before the 3 pin XLR became ubiquitous. 

RESOLUTION
1) The point during a drama when the plotline reaches a conclusion, and conflict is resolved.
2) A measure of the quality of a video display
3) The quality of a sound sample is measured by the sample rate (e.g. 44.1kHz is CD quality sample rate) and the resolution (either 8 bit or 16 bit normally).

RESTORE
A cue to resume or return to any previous state, setting or function. (e.g. 'at the end of the dance number we restore to a warm general cover').
Submitted by Bert Morris.

RETROFIT
A modification that can be made to an existing piece of equipment after purchase to bring it up to date.

RETURN
1) Flats joined to the DS edge of flats of a set or unit that 'return' into the wings. They help mask and also keep the DS edge of a set from looking raw. 
2) A financial report given to theatre management staff by the box office manager on a daily or weekly basis setting out the takings for performances. 
3) Route for an auxiliary signal back into a sound mixer (see also SEND).

REUTLINGER
A range of adjustable steel wire fittings which can be used to suspend a static load and adjust the height easily. Available from Doughty Engineering. 
Doughty Engineering website

REVEAL
A return which is at right angles to a flat, and suggests the thickness of a window, wall, doorway etc.

REVERB
(Reverberation) Effect which may be added to sound effects during recording or to a voice during performance. Sustains the sound longer than normal, as if the sound was reverberating around a large building (eg cathedral). Persistance of sound after the source has ceased.

REVERSE AND REPEAT
A shorthand used on scenic design drawings for simplifying the drawing of complex or detailed objects. Instead of trying to accurately reproduce a hand-drawn series of details, a CENTER-line is drawn and the other side of the object is drawn as just an outline with 'R&R This Side' written next to it. When building the item at full scale, the details will be identical (but reversed) on  both parts. 

REVERSE RADIO
A sound system that works opposite to a radio microphone - a sound signal is transmitted from the mixing desk to a battery-powered receiver, amplifier and speaker. Used for relaying a fully controllable sound feed to a remote location on stage - often used for an on-stage prop radio or tape player. This system is also used for in-ear monitoring (IEM).

REVIVAL
A new production of a performance (long) after its' inital run of performances has ended. 
Sometimes out-of-date references are updated, questionable material may be amended, or new material may be added. 

REVOLVE
A turntable built into the stage floor on which scenery can be set and then driven into view. Can be electrically chain driven either as part of an automation system or via simple start/stop controls, or manually rotated. A revolve can also be built on top of an existing stage.
A partial revolve with a stationary CENTER section is known as a DOUGHNUT REVOLVE.
See also WAGON STAGE, JACKKNIFE STAGE.

REVOX
Brand name of the once industry standard reel to reel tape recorder. Still enormously popular and universally known.

REVUE
A type of performance consisting of lighthearted songs and comic sketches - a variety show.

RF
Radio Frequency.

RF CO-ORDINATOR
Member of the sound team on large scale events who ensures that all users of radio frequency devices (radio mics, comms, in-ear monitors, IFB etc.) have radio frequencies allocated to them which do not interfere with each other, and are covered by the appropriate licences in the region in which the event is taking place.

RFU
Remote Focus Unit. Name used by ETC for a remote control for the lighting desk. Same as RIGGERS CONTROL.

RGB
Red Green Blue. Video connection standard using three connections for the three colors which make up the final image. Provides a higher quality image than standard composite video.

RIAA
Record Industry Association of America. The standard equalisation to be applied to a signal from a record deck pick-up. Phono pre-amps have RIAA circuitry built-in.

RIBBON MIC
Delicate mic not suitable for high sound pressure levels. Consists of a corrugated conductive foil strip suspended between opposing magnetic poles which is excited by pressure differences between the front and rear of the microphone and induces a current.

RIDDOR
Abbreviation for Reporting of Injuries, Diseases and Dangerous Occurrences Regulations, 2013 (UK Health & Safety Executive)
Reporting Accidents and Incidents At Work - A Brief Guide (HSE)

RIDER
(Technical Rider) Information sent to a venue by a touring group detailing lighting, sound, staging and dressing room requirements. Ideally arrives before the group!

RIDING THE FADER
Sound operating technique where the operator constantly adjusts the fader level to maximise level while minimising feedback and background noise.

RIFLE MIC
See Gun Mic.

RIG
1) The construction or arrangement of lighting equipment for a particular production.(noun) 
2) Installing lighting, sound equipment and scenery etc for a particular show.(verb)

RIG CHECK
(also known as LAMP CHECK) The process of checking all lanterns in the rig are working correctly prior to each performance. Should be done daily in sufficient time to change a lamp if necessary. 
Most venues do not have the electrical capacity to run all lanterns at full for a rig check, so a level of 25% is normally used. 
N.B. this is NOT the same as preheating - a rig check happens before each performance and involves the whole rig, and preheating involves individual lanterns/dimmers and happens before a cue in which that lantern appears.

RIGGERS CONTROL
A remote control for a lighting desk which enables dimmer channels to be called up from the stage when rigging or focusing. Usually battery powered, sometimes with infra-red (cordless) control. A Designers Control allows whole memories to be called up and/or played back, as well as individual dimmers.

RIGGING
General term for the systems and equipment that suspends lighting and scenic equipment above the stage or performance space. Riggers are responsible for setting up the equipment initially, and there should be rigorous (no pun intended) systems in place to test and check all flown equipment regularly. 

RING OUT
Process of maximising the volume of sound possible through a sound system before feedback ("ringing") occurs. The equalisation controls on the mixing desk channels are used, along with gain controls to reduce the chance of feedback.

RISER
1) Any platform on stage. For instance, the series of platforms for choral presentations are called choral risers, the rostrum on which a drumkit and drummer is positioned is the drum riser.
2) The vertical portion of a step which gives a set of treads its height.
3) A microphone which can be raised through a small trap in the stage floor to a convenient height for an actor. Usually positioned just upstage of the footlight position, CENTER stage.

RISK ASSESSMENT
A Risk Assessment is a document listing the risks and hazards involved in a particular activity, highlighting what controls are in place to reduce the risk to an acceptable (safe) level.
See also METHOD STATEMENT, RAMS,

ROAD MANAGER (ROADIE)
A touring technician with one night shows, particularly music groups. Large groups will have a roadie in charge of a particular instrument or set of instruments (eg Guitar Roadie, Drum Roadie, Lager Roadie) who is responsible for the correct unloading and setting up (tuning etc) of the instruments before the artists arrive onstage for the sound check.
Roadie stories

ROADHOUSE
(US) Venue which receives touring shows. (RECEIVING HOUSE in the UK)

ROBOTIC
Pyrotechnic effect that produces a flash, short burst of sparks and a small cloud of smoke. Can be used to simulate an electrical fault. 

ROCK DESK
Lighting control desk designed for rock concerts, the main feature of which is the ability to group a set of dimmers under the control of a series of flash buttons, enabling the operator to 'play the lights' in time to the music. These desks usually have a very good lighting effects capability.

ROLL DROP (US)
See OLEO DROP.

ROLLER
A system whereby cloths can be rolled up/down instead of flying in/out in a theatre where there is no fly tower, or limited flying height.

ROOF
The rigging structure or existing structure used for rigging from.
Submitted by Chris Higgs

ROPE ACCESS
The technique involving the use of ropes in tension to enable access to workstations otherwise too dangerous or costly with traditional methods.
Submitted by Chris Higgs

ROSCO LABS
(Manufacturer) USA based manufacturer of lighting gels and scenic products. See COLOR FILTER.
Rosco Labs website

ROSIN
Also known as Colophony or Greek Pitch, Rosin is a solid form of resin obtained from pines and some other plants, mostly conifers, produced by heating fresh liquid resin to vaporize the volatile liquid terpene components.
It is semi-transparent and varies in color from yellow to black. At room temperature rosin is brittle, but it melts at stove-top temperatures. It chiefly consists of different resin acids, especially abietic acid.
It is used in a number of applications for it's friction-increasing properties. Ballet, flamenco, and Irish Dancers are known to rub the tips and heels of their shoes in powdered rosin to reduce slippage on clean wooden dance floors or competition/permanence stages. - it was at one time used in the same way in fencing and is still used as such by boxers.

ROSTRUM
(plural ROSTRA) A portable platform, usually in the form of a collapsible hinged framework (Gate) with a separate top (Lid).

ROUNDEL / RONDEL
A circular lighting filter either made of plastic (known as a GEL) or of glass for more permanent applications or architectural installations. 

ROUNDSLING
An endless sling made of a coil of (man made) fibres sheathed in a protective man-made cover, flexible, soft, light weight and cheap
Submitted by Chris Higgs

ROUTER
Computer networking device which connects different networks together. Common uses in theatre are to connect technical networks to the internet, or to create wifi networks for technical purposes. Network cabling can connect lighting desks to dimmers and to additional interfaces to enable wireless control or computer-based control of systems. In sound, mixing desks and remote input/output interfaces can be connected via network cable, saving vast amounts of time connecting multicore audio cables, and again enabling wireless remote control of various systems. 

ROYALTIES
The prescribed fee paid to an author or his agent for the performing rights of a play.

RT60
Also known as reverberation time, the RT60 is the time taken for an impulse sound to decay by 60 dB. For speech, the RT60 of a space should be lower than for a room used for music. In general, as the volume of a room increases, the RT60 time can be longer. The RT60 time of a room can be estimated using mathematical formulae.

RTA MICROPHONE
(Sound) RTA stands for Real-Time Analyser - a system that analyses the audio through a sound system and displays the result, or uses the result to calibrate the system. The analyser requires a 'reference' microphone of known type and quality, to enable the analysis to be accurate.
For example, the dbx RTA-M Measurement microphone is used with the DriveRack PA system to calibrate it for the environment. Pink Noise is played through the system, and the RTA mic 'listens' to the replayed audio and automatically calibrates the system for best audio quality.  

RUCHE
(pronounced ROOSH) A pleating or gathering of cloth / drapes.

RUN
1) A sequence of performances of the same production. (e.g. 'How long is the run of this show?' or 'This show runs for two weeks')
2) A rehearsal of the whole show or a section of it (e.g.'This afternoon's rehearsal will be a run of Act II followed by notes'). Run-throughs early in the rehearsal schedule are sometimes known as STAGGERS as actors are unsure of their lines.
See also ITALIAN RUN, RUSSIAN RUN, CUE TO CUE, SPEED RUN

RUN-ON BILLING
In a contract, this phrase refers to a way of displaying the credits of a number of people in a single block of text, one after the other, rather than each having a separate line. The producer may insert this clause so that, although they may try wherever possible to credit each member of the creative team separately, sometimes, due to lack of space, it may not be possible. 

RUN-THROUGH / RUNNING REHEARSAL / RUN REHEARSAL
A rehearsal of the show (or a section of it). Often shortened to just RUN. See also TECHNICAL RUN, DRESS RUN. The first run-through is often known as a STAGGER-THROUGH as there are usually many errors and delays.

RUNNER
1) Climbing - abbr. for 'running belay'. An intermediate means of protection where an anchor is placed through which the climbing rope can run. In the event of a fall, the climber should fall only as far as the length of rope between him and the highest running belay he has arranged will allow. The rope absorbs the energy in the fall provided the belay and belaying is sound and the running belay holds firm.
2) A Tab Track runner is a plastic wheeled support into which a curtain hook is clipped, which then runs along the tab track. There should be one runner for each curtain hook. 
Submitted by Chris Higgs

RUNNERS
1) A pair of curtains parting in the CENTER and moving horizontally, particularly those used in a downstage position in variety and revue productions. 
2) Persons employed as production assistants to do odd jobs and errands during a production period. 
3) Strips of carpet used backstage to silence actors' shoes during performance.

RUNNING LIGHTS
US term for the blue working lights used backstage during a performance.

RUNNING PLOT
A plot sheet giving details of the changes between cues, as distinct from a state plot which gives the whole state of the system at any time. For example, a lighting plot on a manual board is normally a running plot. It is difficult to start a running plot half way through; often the operator has to go back to the beginning and work through until the required point is reached. However, it contains the minimum information necessary to perform the cues, and is therefore more efficient on a manual lighting desk or complex sound setup.
Also used by the stage management team to keep track of prop moves and changes during the show. A preset sheet contains the status of everything at the start of the show, then the running sheet / running plot lists everything that has to happen during the show, in order. 

RUNWAY
A narrow raised walkway running from an entrance to (sometimes) a small stage. 
The runway layout is used for fashion shows, with the audience sitting on either side of the runway, and at the end. 


S-VHS
Video format launched by JVC in 1987. S-VHS resolution is 400 horizontal lines. See also VHS.

S-VIDEO / S VIDEO
S-Video (also known as separate video and Y/C)is a signaling standard for standard definition video, typically 480i or 576i. By separating the black-and-white and coloring signals, it achieves better image quality than composite video, but has lower color resolution than component video..

S.W.L.
Safe Working Load. The weight load that lifting equipment is expected (and designed) to be able to support safely.
The term has now superseded by WLL (Working Load Limit).

sACN
Streaming Advanced Control Network, or Streaming ACN.
Control protocol developed by ESTA to use a standard computer network to send a number of DMX universes between equipment. Similar to ArtNET. 

SAFARI
Lighting control software originally manufactured by AVAB Scandinavia. Safari software is now maintained by ETC.<br />Safari is also the web browser installed on Apple computers and devices.
AVAB website
ETC website

SAFE SYSTEM OF WORK
UK Health and Safety terminology. Can be defined as 'the integration of people, articles and substances in a suitable environment and workplace to produce and maintain an acceptable standard of safety. In this system, due consideration should be given to foreseeable emergencies and the provision of adequate facilities'
Submitted by Chris Higgs

SAFETY BOND
Chain or wire fixed around lantern and lighting bar or boom to prevent danger in the event of failure of the primary support (eg Hook Clamp). A requirement of most licensing authorities in the UK. 
As a standard safety chain does not have a rated loading, current recommendations in the UK is to use an approved (and rated) safety wire (also known as a safety bond) as a secondary suspension. 
Although hook clamps (in the UK) that support lanterns do not fail, they are subject to a number of human failings including not doing the clamp up sufficiently or not tightening the bolt at the base of the hook clamp that connects to the lantern. However, the highest risk is due to a flown lantern being struck by a piece of scenery or another lantern as it flies past. 

SAFETY CURTAIN
Safety Curtain at the Theatre Royal Haymarket, London (From the Flickr page)A fireproof "curtain" that can be dropped downstage of the house tabs in a proscenium theatre to separate the audience from the stage in the event of fire.
A Safety Curtain is required by most UK licensing authorities for theatres of traditional design. The regulations also require that it is raised and lowered at least once in view of each audience (usually during the interval). Usually made from sheet metal and electrically operated, these curtains were originally of iron construction faced with asbestos and lowered by gravity using a hydraulic damping system. Colloquially known as the "iron".
Some Safety Curtains are painted - the iron at the Theatre Royal Drury Lane has a beautiful design with the text "For Thine Especial Safety".
The musical Billy Elliot uses a false iron as a scenic device with a pair of doors in it, which would not be permitted for a real iron.
The line on the stage where the fire curtain drops, usually a short distance from the downstage edge of the stage, is known as the FIRE CURTAIN LINE and cannot be obstructed by any fixed scenery.
Also known as FIRE CURTAIN, IRON or ASBESTOS. See also DRENCHER.

SAFETY EDGE
A safety sensor on the edge of a piece of automated scenery (usually a moving platform) that the automation system uses to detect something or someone out of place and take appropriate action.

SAMOILOFF EFFECT*
In the 1920s “electro technician” Adrian V. Samoiloff developed the use of this colour phenomenon to dramatically change a stage picture in the theatre, costume and sets using simple lighting changes. Read more.

SAMPLER
Electronic device for recording a series of sounds digitally so that they are available instantly for playback. Samplers for theatrical use have a number of independent outputs (normally 8) to which any sound sample can be sent at any time. Samplers can be controlled by a MIDI keyboard or by computer control.

SAMPLING
The technique of recording a sound digitally (translating the analogue audio waveform into a series of electrical ons and offs that can be manipulated by a computer) for subsequent processing, editing and playback.

SAND BAG / SHOT BAG / BIG SHOW or BIG SHOW BAG
A canvas bag or sack, sealed at one end and tied at the other end, used to act as a weight. A sand bag can be attached to an unused flying spot line to stop it running back through the pulleys, and to enable it to fly in without fouling adjacent equipment. The difference of the SHOT BAG and SAND BAG is that a SAND BAG has sand in it and a SHOT BAG has metal balls to the exact weight required of the bag.

SANDNET
Network operating system integrating standard communications protocols with a multitude of industry and manufacturer-specific control protocols.
Sand Network Systems website

SATIRE*
the use of humour, irony, exaggeration, or ridicule to expose and criticize people's stupidity or vices, particularly in the context of contemporary politics and other topical issues.

SATURATION
The amount of COLOR in a lighting state, paint treatment or costume design.
The term is usually linked to Hue, which is the COLOR of a light, costume or piece of scenery (etc.). 
A de-saturated treatment has less COLOR than before. 

SATURATION RIG
An arrangement of lanterns in which to maximum number of spotlights is placed in every possible position.

SATYR PLAY
Satyr plays were an ancient Greek form of tragicomedy, similar in spirit to burlesque.
A Satyr is one of a troupe of male companions of Pan and Dionysus. He has horse-like features. Roman Mythology identifies the Greek satyr with its faun being half-man, half-goat.
Satyr Plays featured choruses of satyrs, were based on Greek mythology, and were rife with mock drunkenness, brazen sexuality (including phallic props), pranks, sight gags, and general merriment.

SAVE
(US especially) To extinguish a particular lighting instrument (e.g. 'Save 14'). The instrument's lamp (and its COLOR filter) are thus saved for another occasion. Used when setting up lighting states.
Submitted by Peter Neilson.

SBTD
Society of British Theatre Designers.
SBTD Website

SCALE / SCALE DRAWING / SCALE RULER
Plans and technical drawings have to represent (often very accurately) the real-life dimensions of the objects they're showing. One way to do this is by showing the dimension on the drawing. However for complex layout plans (e.g. lighting plans, set plans) there's not enough room on the drawing. So, a SCALE is chosen which relates the drawing to the real world. Common metric scales in the theatre are 1:25 (1cm on the drawing is equivalent to 25cm in reality) or 1:50. Common imperial scales are 1:24 (1 inch on the drawing is equivalent to 24 inches or 2 feet in reality) or 1:48. The choice of scale depends on the size of the object(s) you're representing. It's obviously very important to show on the drawing the scale being used. A SCALE RULE is calibrated with scaled measurements and can be used to easily read off dimensions from a range of different scales.

SCANNER
General name for a moving mirror lantern, especially those used in discos, rather than the more flexible units used in theatre.

SCART
SCART is a 21-pin connector standard which transmits full video and audio signals. Also known as Peritel, Peri TV, or Euroconnector. SCART cables are sometimes uni-directional, and care needs to be taken to ensure the correct cable is used for a particular application. The cables are notoriously unreliable in heavy duty situations, and pins get broken or pushed in fairly easily. However, handled with care, and left in equipment, they are perfectly fine.
Main definition submitted by Stephen Bourke.

SCENA*
a scene in an opera , usually longer than a single aria

SCENE
1) A pre-programmed lighting state which can be faded in and out during a one night show when there's no time for plotting.
2) A subdivision of a play. See also ACT.

SCENE CHANGE
1) A break between scenes in a play script.
2) A pause during a theatrical performance during which the layout of scenery, furniture or props on stage is changed. This is used to indicate a change of location, or a change in time. As automated scenery becomes more common, scene changes are rarely as painful and jarring as they once were. Even without automated scenery, a well-choreographed crew can execute complex scene changes in seconds. There may not need to be a pause in the action as the actors can continue to deliver lines while the change happens beside / behind them. A scene change is often accompanied by a piece of music. More traditional performances may use a front cloth downstage, in front of which a more straight-forward scene is played out, while the scene change happens upstage. Or there may be an interval scene change, where the crew transform the stage scenery for a completely different look after the interval.
Also known as a SET CHANGE. 

SCENE DOCK
High-ceilinged storage area adjacent to the stage, sometimes used for building and storing flats and other scenery.

SCENE SHOP
(US) Section of the theatre where scenery is constructed. Often shortened to 'Shop'.

SCENE-BY-SCENE BREAKDOWN
A listing of the scenes (or even pages) in the script, stating what events happen in them. This can be a useful exercise to get to know the play, but is also useful to be able to remember when in the play a particular event happens, and is a useful rehearsal room reference. 
Example: 
Act 1 Scene 1: We meet the family, Claire states her wish to leave the company. 
Act 1 Scene 2: We meet Claire's boss and it becomes clear how much she is depended on. 

SCENERY
The flattage on the stage and any flown scenery or cloths that have been assembled by the set team, under the direction of the set designer for a particular performance. The arrangement of scenery for a particular scene or part of the performance is known as the 'set'. 

SCENIC
Anything connected to the scenery and/or practical elements that are part of the stage set.
A Scenic Artist is skilled in a range of different paint, texturing and modelling techniques to realise the artistic intention of a Set Designer.

SCENIC CARPENTER
A member of the set-construction team that builds the wooden parts of the set, under the supervision of the Head (or Master) Carpenter.

SCENIC PAINT
Traditionally, a mixture of glue size, water and pigment. Modern practice has also adopted PVA (emulsion glaze) as a bonding medium which can be used when scenery has got to be washed and used again.

SCENOGRAPHER / SCENOGRAPHY
Designer responsible for all the SCENOGRAPHY - the visual aspects of a production (lighting, scenery, costumes etc). One of the greatest scenographers of current times was Josef Svoboda (1920-2002).
Lighting Practitioners

SCISSOR LIFT
A scissor lift is a type of aerial work platform (AWP), also known as an aerial device, elevating work platform (EWP), or mobile elevating work platform (MEWP). The AWP is a mechanical device used to provide temporary access for people or equipment to inaccessible areas, usually at height. The MEWP can usually be driven around the work area by the operator at height to provide safe access to a wide area, on a flat floor. Scissor lifts have also been used in scenic automation to provide a moveable platform, often built onto a moving base. The scissor lift is used because it is a self-contained device which requires no construction for it to operate within, and which does not extend beyond the horizontal dimensions of the platform.
The mechanism to achieve the vertical lift is the use of linked, folding supports in a criss-cross X pattern, known as a pantograph (or scissor mechanism). The upward motion is achieved by the application of pressure to the outside of the lowest set of supports, elongating the crossing pattern, and propelling the work platform vertically. The platform may also have an extending bridge section to allow closer access to the work area, because of the inherent limits of vertical-only movement.
The contraction of the scissor action can be hydraulic, pneumatic or mechanical (via a leadscrew or rack and pinion system). Depending on the power system employed on the lift, it may require no power to enter descent mode, but rather a simple release of hydraulic or pneumatic pressure. This is the main reason that these methods of powering the lifts are preferred, as it allows a fail-safe option of returning the platform to the ground by release of a manual valve.

SCONCE
A wall-mounted light fixture, where the light is directed upwards. Also refers to a wall-mounted flaming torch.
See also FLAMBEAUX. 

SCOOP
A special type of floodlight consisting of a lamp mounted in a large ellipsoidal reflector. The body of the instrument is usually circular which means a soft edged circular beam is produced. A standard FLOOD has a rectangular body.

SCORE
1) The score is the written notation of a musical work. An arrangement of a piece of music for piano is called the Piano Score. An arrangement for a singer is the Vocal Score.
See also LIBRETTO.
2) A series of directions for a physical theatre / dance performance is sometimes called a 'score'.
3) A soundtrack running underneath a performance is called UNDERSCORE.
4) The music / sound tracks running during a performance is sometimes called the score.

SCR
Silicon Controlled Rectifier. See THYRISTOR.

SCREEN (PROJECTION)
Many types of projection screen are available. Some are multi-purpose, some only for front projection, some only for back projection. If a screen is not self-supporting, it often has eyelets around the outside edge which are used to 'lace' the screen onto a larger frame.
See also PROJECTION.

SCREW EYE
A threaded metal ring screwed to the rear of a flat for securing a stage brace.

SCRIBBLE STRIP
DIsplay window on a lighting, sound or automation control desk which enables the user to add a description of the function of that channel. Can be entered as text, or a hand-drawn image or text. This enables graphical characters (e.g. Chinese) to be used, or other symbols. 
On older analogue systems, the channel function was written on a piece of white PVC tape that was stuck on the control desk. Some systems had a white plastic strip on which chinagraph pencils (wax) could be used. 

SCRIM
1) A coarse gauze
2) A fine metal mesh used to reduce the intensity of light from TV lanterns without affecting COLOR temperature.
3) Plastic gauze-like material used to line Heras fencing at festivals and other events to act as a partial sight-screen, and also to make the fencing tone in with surroundings.
See also Lighting With A Gauze / Scrim

SCRIPT
The text of a play, containing the words spoken by the actors. Also contains stage directions and other notes.
The script of a piece of musical theatre is called the Libretto. The script for a piece of physical (or non-verbal) theatre is called the Score. 

SCROLLER
Rainbow Colour Scroller (from GearSourceEurope)See COLOR CHANGER.

SCUMBLING
A scenic artist technique for adding atmosphere and texture to a painted surface, by applying a thin layer of partially transparent GLAZE. The glaze layer can vary between being transparent or opaque, but best results are obtained with opaque light colors over a dark base. This can produce a cloudy effect because it allows some of the painted surface below to remain visible, but not all of it. 

SDI
Stands for Serial Digital Interface. A standard for digital video transmission over 75 ohm coaxial cable, using BNC connections. 

SEAMSTRESS
Member of the wardrobe department who operates sewing machines and carries out other sewing tasks.

SECAM / S.E.C.A.M.
Television standard used mainly in France and former USSR. Stands for 'Séquential Couleur Á Mémoire'
Uses 625 lines of resolution like PAL and 25 frames per second, but has a COLOR processing system not compatible with other systems. See also PAL and NTSC.
More about TV standards

SECONDARY LIGHTING
Separately powered lighting system for use throughout the building in the event of failure of the primary system. Usually battery powered. Maintained lighting is on all the time, regardless of changes in the stage lighting, and is battery backed-up.
Non-maintained systems only light in the event of power failure or an alarm condition.
Secondary lighting systems should be regularly checked by an electrician to ensure they operate correctly.

SECTION
See ELEVATION.

SEGUE
Musical term for an immediate follow-on. Now often used as jargon for any kind of immediate follow-on.
Pronounded 'segway'

SELECON
(Manufacturer) New Zealand-based manufacturer of theatre lanterns.
Selecon website

SELECTED AUDIENCE MEMBER / SAUD
An audience member that has been selected by the cast and crew of the production to be part of the scene, or segment of the production.  This SAUD normally is brought on stage, but can also be kept in the performance area and be asked to perform or be involved.

SEMAPHORE
See COLOR CHANGER.

SEMIOTICS
The study of signs - many conventions in lighting design rely on signs (blue must be night-time, red is evil etc.)
Semiotics for Beginners

SEND
See AUXILIARY OUTPUT.

SEQUENCING
A act of recording digitally and manipulating the MIDI information required to remotely play a synthesizer keyboard or similar device. A sequence of notes.

SERIES SPLITTER
An adaptor consisting of a plug and two sockets wired in series. Enables two identical 110 Volt loads to be safely run from a 240 Volt supply (UK).

SET
1) To prepare the stage for action. (verb) - e.g. 'Have you set the chairs for Act 1?'
2) The complete stage setting for a scene or act. (noun) - e.g.'What's the set for the finale?' French: décors.
See also RESET. 

SET BACK
To reset technical systems to a particular point in the show in order to repeat a sequence or scene during rehearsals. (e.g. 'Can we set back to the entrance of Lady Bracknell').
See also RESET. 

SET BUILDER
Member of theatre's production department or outside contractor who is responsible for realising the set designer's construction in timber, steel or other material as specified by the designer.

SET DESIGNER
Member of the artistic team for a show who works with the director to create the scenic 'look' for the stage throughout the show and any accompanying props. She/he sometimes also designs the costumes.
The set designer works with the production manager to ensure the design stays within the budget. Many theatres have a stock of scenery which means that items can be reused by recovering or repainting in a different production
In Europe, the set design is sometimes called 'D?cor'.
See also MODEL, SCENOGRAPHER.

SET DRESSER
Member of production staff who is responsible for the props and furniture that are required on the set. This position only exists in larger organisations. Set dressing is often the job of the stage management department.

SET DRESSING
See DRESSING.

SETTING LINE
Imaginary line running across the width of the stage, in line with the proscenium arch, which is marked on the groundplan and is used as a reference when planning furniture layouts etc. Usually the furthest downstage anything can be set without fouling the house tabs.
Known in some theatres as the PLASTER LINE - this refers to the upstage edge of the proscenium wall.
See also CENTER LINE.

SFX
1) Abbreviation for SOUND EFFECTS.
2) Windows media playback software by Stage Research.

SHACKLE
A metal connecting device originally for joining chain, comprising two parts. An open link connects the items to be joined and a pin is fitted to make the link complete. Many sizes and designs exist, the most common to the entertainment world being the screw pin 'bow' or 'anchor' shackle, originally for fixing chains to anchor stocks. The pin should always loaded in shear, not in tension.
Submitted by Chris Higgs

SHADE
1) Artistic lighting design can (sometimes) be about what is not lit as much as what is. Light and Shade together make up the overall picture.
2) A lampshade is positioned around a light fitting to direct the light as desired and to improve its' appearance.
3) Actors strive for a variation of tone and emotion -  the terms light and shade are sometimes used to describe the tonal variety.
See also CHIAROSCURO

SHAKESPEARE'S GLOBE
The Globe Theatre was a theatre in London associated with William Shakespeare. 
It was built in 1599 by Shakespeare's playing company, the Lord Chamberlain's Men, on land owned by Thomas Brend and inherited by his son, Nicholas Brend and grandson Sir Matthew Brend, and was destroyed by fire on 29 June 1613.
A second Globe Theatre was built on the same site by June 1614 and closed in 1642.
A modern reconstruction of the Globe, named 'Shakespeare's Globe', opened in 1997 approximately 750 feet (230 m) from the site of the original theatre.

SHEAVE
The wheel in a pulley block which carries the wire or rope.

SHEET BEND
Useful knot for joining two pieces of rope of different thicknesses to extend them.
Video

SHIELD
In an audio cable, a conductive cylinder around one or more center conductors that protects against unwanted electrostatic fields that could induce a signal, heard as a hum or buzz, across the conductors of the cable.

SHIFTER
The common Australian term for AJ's, c-wrenches, spanners etc.

SHIM
A thin piece of material used to fill a small gap between pieces of scenery, or to reduce wear between two pieces of (e.g.) staging. 

SHINS
The lowest lantern on a lighting boom. Named because of the proximity of sharp parts of the lantern to the flesh of the lower leg. This especially applies to standard dance lighting, when the lanterns are positioned at optimum height to light dancers on the stage floor. When the boom is lighting scenic items or large groups, the lanterns may be higher up the boom and the term will no longer apply.
Also known as SHIN BUSTER. The other lanterns on the boom are known as MIDS and HEADS.

SHOP
Short for SCENE SHOP.

SHORT NOSE
Normally refers to a Short-Nose Parcan - a lighting instrument that uses a normal size PAR lamp, but has been shortened to either make it less obtrusive, or to get a wider beam angle.

SHOT BAG
A heavy-duty canvas bag filled with lead shot, used as a weight to hold scenery in place on stage. See also BRACE WEIGHT. 

SHOTGUN MICROPHONE
A type of highly directional, high quality condenser microphone which can be placed a relatively long way from a sound source. A shotgun microphone uses a hypercardoid PICK-UP pattern.

SHOW BUILDING
Covered structure within a theme park containing a single ride system.

SHOWCUE / SCS
A program that loads and sets audio/visual/lighting cues for an event/show/performance.

SHOW CLOTH
Front cloth painted with a design specific to a particular show, sometimes containing the show logo or title.

SHOW CONTROL*
Show control is the use of automation technology to link together and operate multiple entertainmentcontrol systems in a coordinated manner. A typical entertainment control system would be lighting control.

SHOW DECK
A false floor built on top of the theatre stage, which contains technical elements such as automation tracks or revolves, concealed lighting or smoke effects. In some large shows, the show deck completely replaces the existing theatre stage, which is put back into position when the show has finished it's run. 

SHOW ELEMENT
Term for an item of scenery or prop required for a production.

SHOW RELAY
A network of speakers carrying the sound of the show, and sometimes stage managers calls, to the furthest reaches of the theatre. (e.g 'Can we turn the show relay down please?')

SHOW REPORT
A written report by stage management giving problems, running times, show staff and audience numbers for the previous days' performance(s). Copies are circulated to the technical departments and management staff and a copy is filed in the prompt book. Also known as a Performance Report.
The Show Report

SHOW STOP
When an emergency situation means the performance cannot continue, a SHOW STOP is announced. The stop would be called most often because of a safety issue (e.g. a piece of scenic automation is stuck in a dangerous position, or is blocking the stage or flytower in such a way that the show cannot continue. Or a performer has been injured). The audience may be asked to leave the theatre (and be issued refunds) or be asked to remain in their seats while the situation is corrected. For example, if a trapdoor is stuck open, the show must be stopped until it can be closed and made safe.
A heavily automated show should have a pre-recorded announcement, but it may be more human / theatrical to have a member of the stage management team or the company manager to walk on stage with the houselights up and make an announcement along these lines: 'Ladies and Gentlement, sorry to interrupt the performance, but we've had to pause the show here for a few moments while we reset some technical equipment to enable us to continue safely. Please remain in your seats - the performance will continue shortly'. Obviously if there's a major failure and it's unlikely the performance will be able to continue, the procedure should be to apologise to the audience, to give them information about how to obtain a refund or another ticket, and then to ask them to leave the auditorium. 

SHOWCALLER
The member of the stage management team who is calling the cues. In the UK this person is known as the DSM on the book.

SHOWDESIGNER
Visualisation software produced by Martin.
Martin website

SHOWING
A less-formal performance, used as part of the development process of a piece of theatre, for an audience connected to the developers in some way rather than being a full public performance. A SHARING is similar, but is for a more defined audience - usually the group that is working on the piece, and other members of a creative team. 

SHURE
(Manufacturer) American sound equipment maker specialising in microphones (especially the industry standard SM58 vocal mic).
Shure website

SHUTTER
Shutter from Strand Lighting Prelude 16/30 Profile lanternPart of a profile lantern. Metal blade which can be used to shape the edge of the beam. Shutters (normally four) are located in the gate at the CENTER of the lantern. Similar in effect to barndoors on a Fresnel or PC lantern, but a lot more flexible.

SIBILANCE
Undesirable characteristic of some performer's speech when s, sh or ch sounds are emphasised.

SIDELIGHT
Most associated with dance lighting, Sidelight comes from the wings of an end-on stage, and lights the dancers' / actors' bodies, without lighting the stage floor, and without lighting the scenery.
This type of light has a sculpting effect on the bodies, and really separates them from the scenery / backdrop / cyclorama, and reduces distracting shadows on the stage floor.
See also FRONT LIGHT, BACKLIGHT, CROSSLIGHT, DOWNLIGHT. 

SIGHTLINES / SIGHT LINES
A series of lines drawn on plan and section to show how much of the stage can be seen by the extreme seating positions in the auditorium. Often marked in the wings as a guide to the actors and crew to stay out of view.

SIGHTS
A pair of metal rings attached to the side or top of a followspot which enables the operator to accurately line up the beam (by looking down the length of the followspot through the rings) before turning it on. See GHOSTING.

SIGNAL TO NOISE RATIO
The ratio of the average signal (recorded or processed) to the background noise (due to the recording medium or electronic processing). The ratio is usually expressed in decibels. 

SILAMIDE
Silamide is a pre-waxed two-ply twisted nylon thread. It has a great texture and is strong and resiliant. It can be used for all beadweaving stitches including loom work and bead embroidery.
Sold on cards of 40 yards (approximately 36.5 m). (Definition from Robins Beads - see link below)

SILHOUETTE
1) To light the cyclorama or a piece of upstage set in such a way that the actors are cast into shadow. Can be a very dramatic effect.
2) (Trade Name) A range of 2000W lanterns manufactured by CCT in the UK.
CCT Silhouette in the Backstage Heritage Collection

SILK
A special type of diffusion frost filter which stretches the light in one direction. Especially useful for lighting large cycloramas with a limited number of lanterns, or for lighting an elongated object (eg a staircase) with one lantern.

SILK FLAME
A substitute for a real flame, consisting of flame-shaped pieces of light-COLORed silk, with an orange/red light underneath, and blown by a fan pointing upwards.  The airflow keeps the silk upright, with a random movement which from a distance reads as a flame. 

SILL
See FLAT.

SILL IRON
A piece of flat iron screwed to the bottom rail of a door flat which holds it together, and ensures that the flat doesn't warp. Invisible to the audience.

SILVER JET
Pyro: Silver Jet (Le Maitre)Pyrotechnic cartridge produced by Le Maitre, which produces a bright shower of sparks in a fountain. This is a type of GERB.

SINAKULO
A retelling of the story of Jesus Christ, performed each year during Holy Week in lowland Philippines. Performed outdoors by and for the community in villages that observe this folk drama tradition.
See also MYSTERY PLAYS.

SINGLE PURCHASE
Counterweight flying system where the cradle travels the same vertical distance as the fly bar. The counterweight frame therefore occupies the full height of the side wall of the stage. See also Double Purchase.

SIRIUS
(Trade Name) Manual/memory lighting control desk previously manufactured by Zero 88 in the UK. Available as Sirius 24 (24 channels) or Sirius 48. Desks can be linked together.
Zero 88 website

SITE-SPECIFIC THEATRE
A piece of performance which has been designed to work only in a particular non-theatre space. The space may have been adapted to fit into the themes or style of the production. A site-sensitive (or space-sensitive) piece, on the other hand, will not adapt the space, but work with it's style and history to create a piece of performance. See also INSTALLATION.

SITZPROBE
(German for seated rehearsal). The first rehearsal between Opera singers and the orchestra. No attempt is made to act or move the production at this rehearsal.
See also WANDELPROBE

SIX LAMP BAR
"Meatrack" / Transporter Trolley (Doughty Engineering)An internally-wired lighting bar, designed for touring, with six socket outlets terminated in a multi-way connector (e.g. SOCAPEX or LECTRIFLEX). Often pre-rigged with lanterns (eg Parcans). Stored in Meatracks. A bar pre-rigged with Parcans is sometimes known as a PAR BAR.

SIZE
A bonding medium used with pigments and water to make an economic paint. Size is produced by boiling animal connective tissue, so it's known as Animal Glue. It's similar to Gelatin, also an animal glue, which is used in foodstuffs.
See also SCENIC PAINT.

SKENE
Greek word (skēnē pronounced skay-nay) referring to the area at the rear of the acting area in an ancient performance space. The skēnē was originally a building or tent, but was sometimes painted onto scenery.

SKIN MONEY
Extra payment made to actors/actresses when nudity is required on stage.

SKIP (Costume/Props)
A large wicker basket or box, often wheeled, which stores costumes and/or props for touring.

SLAPSTICK
1) Two pieces of wood loosely joined at one end, which make a loud 'slap' sound when used to hit something / someone.
2) Form of physical comedy where people get hit, covered in custard pies or showered with water.

SLATE
(Actor audition term) When auditioning on-camera, or when recording a piece of footage, an actor may be asked to Slate their name and their agent's name, or to Slate the scene being recorded. This term is from the film industry when a piece of slate with chalk writing on it to indicate the actor being shot was filmed for a few frames before the actor, to enable later identification.

SLEEVED STEEL
A 'steel' that is fitted at manufacture with a loose protective sleeve of PVC tubing (ideally transparent, to permit examination of the wire rope) or roundsling sheathing.
Submitted by Chris Higgs

SLIDE
See PROJECTION.

SLOAT
Now obsolete term for a piece of Victorian stage machinery first mentioned in 1843.
A sloat is a set of vertical rails or runners which were used to carry a platform for raising or lowering profile scenery, groundrows etc through a cut (narrow trap) in the stage floor. Believed to be a variant of 'slot'. 

SLOPER
A clothing pattern based on exact measurements of a particular person. The sloper can be used with any existing pattern to ensure a perfect fit. 

SMA / S.M.A.
(UK) Stage Management Association who also publish the Freelist - a list of stage management available for work.

SMART GLASS
Glass (or film that can be applied to existing glass) which can make a window opaque when an electric current is passed through it. 

SMOKE
See SMOKE MACHINE

SMOKE COOKIE
A pyrotechnic product which produces a cloud of real smoke when set alight.
Also known as a Smoke Pellet. 

SMOKE DETECTORS
Smoke Detector (Photo-Electric sensor)Many theatre buildings have complex fire alarm systems installed. Some theatre spaces have smoke detectors in them, which trigger a fire alarm when the space fills with smoke. The use of SMOKE MACHINES in these spaces can (and does) result in expensive call-outs of the fire department and evacuated auditoria.
There are special heat-sensitive detectors called RATE OF RISE detectors which trigger a fire alarm when the temperature rises faster than it should normally. Properly calibrated (and regularly tested) these can be as effective than the smoke detectors (which work by 'seeing' smoke particles in the air). If it's not possible to get Rate of Rise detectors installed in your theatre space instead of smoke detectors, you may be able (subject to local building regulations and local fire department advice) to isolate the smoke detectors for the duration of the performance when you use smoke effects. Properly designed alarm systems incorporate timed isolation, so that smoke detectors are only off for a specific period, and automatically come on after that period.

SMOKE MACHINE
A Smoke Machine or Fogger is an electrically powered unit which produces clouds of white non-toxic fog (available in different flavours/smells) by the vaporisation of mineral oil. It is specially designed for theatre & film use.
A Haze machine, Hazer or Diffusion Fogger is used to produce an atmospheric haze, rather than clouds of smoke, and is used by many lighting designers to reveal airborne light beams.
The first smoke machines came onto the market in the late 1970s.
See also CRACKED OIL, DRY ICE.
It's essential to know whether your venue uses SMOKE DETECTORS on the fire alarm system. See that entry for more information.

SMOKE POCKET
A vertical steel channel on the upstage edges of the proscenium arch in which the edges of the fire curtain travel, designed to stop smoke travelling around the fire curtain.

SMPTE
(pronounced 'SIMPTEE') SMPTE stands for Society of Motion Picture and Television Engineers (US). 
The term refers to a timecode for synchronising pre-recorded show elements (e.g. sound or video) with other elements. For example, a timecoded 'click' is played to the musicial director to enable her/him to keep in time, and lighting and video cues are triggered at a particular time within the piece of music. Timecode is measured in hours, minutes, seconds and frames. There are 25 frames per second, meaning an accuracy of 1/25th of a second is possible. 
SMPTE website

SNAGGING
Contruction industry term for the process of looking at a completed building and making lists of problems, breakages or imperfections in the result. These 'snags' are then addressed by the building company so that there are none by the time the building is occupied by its' end users. Term could also apply to the same process of checking for problems around a set build before the actors are let loose on it. 

SNAKE
See MULTICORE.

SNAP / SNAP CHANGE
A lighting or sound cue with no fade time - the cue happens instantly.
This can be acheived on a computerised lighting desk by using a fade time of zero seconds. 

SNAP BLACKOUT
Lighting: A sudden cut to blackout (often abbreviated to SBO). A blackout with a fade time of zero seconds. 

SNAP HOOK
A plastic or metal 'S' hook used to hang tabs etc. A sprung catch prevents the hook becoming detached.

SNAP LINE
Chalked piece of string which, when stretched tight and 'snapped' is used for marking straight lines on stage or on scenery as a painting aid.

SNAPPER
Snapper 15A Adaptor known as a Grelco (UK) See GRELCO.

SNEAK
Function on ETC lighting desks which allows you to remove a channel from a 'live' lighting state at a preset speed.
(e.g. SNEAK 1 ENTER will fade channel 1 out of the current lighting state). 

SNOOT
See TOP HAT.

SNOW BAG
Long narrow cloth bag fixed between two flying bars filled with artificial snow. When one of the bars is flown in and out the snow is shaken out onto the stage.

SNUB
US term. To sieze the lines on a flying piece to prevent it's movement, either with another rope or with a mechanical line locking device.

SOCA / SOCAPEX
A multipin connector which can carry a series of lighting or sound circuits. Very robust and designed for touring. Available in 19 pin (6 circuits) and 37 pin (12 circuits) configurations. Sometimes shortened to SOCA. See also LECTRIFLEX.

SOFT GOODS
Any fabric used for decoration or masking around the stage.

SOFT KEY
Short for Software Key. A button on a lighting or sound desk whose function changes according to your last action. The function of the soft key is often shown on an adjacent display panel. The keys are often numbered rather than being labelled (e.g. on the ETC Express and Ion range of lighting desks, the soft keys are numbered S1 to S8).

SOFT LIGHT
Asymmetric flood light used as a fill light in TV studios to eliminate shadows and balance the key light.

SOFT PATCH
See PATCHING.

SOFTENING
The materials used to protect a sling or an object from sling damage (burlap or PVC sheathing etc.)
Submitted by Chris Higgs

SOLILOQUY
Lines delivered by an actor on stage as if to her/himself. See also MONOLOGUE, DIALOGUE.

SOLO
1) On a sound desk, the solo button on each input channel silences all other inputs so that channel alone can be heard. Dangerous to use during a show, but can be useful for fault-finding or testing equipment.
2) On a lighting desk, SOLO mode kills all other channels except the single dimmer you're working with. Again, can be useful for identifying a channel in a large rig, but can be dangerous during a show. Some desks allow you to assign flash buttons to SOLO mode which will turn off all channels except those loaded into that flash button or submaster. This can be used for a quick lightning effect (but it's a bit tacky). On Strand Lighting memory desks, the solo function is called REMAINDER DIM (or REM DIM).

SOLT
Society of London Theatres (UK)

SON ET LUMIERE
An audiovisual entertainment often based on an historical theme (and often produced in a historically relevant location). A voice narration is often used and lighting / special effects set the mood and portray certain events in time with the narration. Often used to refer to a performance with no performer where the meaning is communicated solely with technical effects.

SONGSHEET
Traditional ending to a British Pantomime performance, usually involving the Dame character encouraging the audience to sing along with a traditional (and/or silly) song that conveniently allows the stage management team to set up the WALKDOWN, a usually spectacular finale to the performance. The lyrics of the song are flown in, in front of the frontcloth. This sequence may also involve announcing any special visitors or audience birthdays, and possibly inviting a couple of children to the stage to take part in the song. 

SOP / S.O.P.
Standard Operating Procedure. The preferred method for running a particular attraction or ride in a theme park / amusement park.

SOUND BOARD
See MIXER.

SOUND CHECK
A thorough test of the sound system before a performance. This will include checking each speaker cabinet individually, and each playback device. In the case of a live concert, this is the session when each instrument is played in turn for the sound engineer to check and fine-tune the sound. A line check should be carried out methodically to ensure that every input to the sound desk is working correctly.

SOUND DESIGNER
Member of the production team who has the responsibility for planning and executing the layout of all sound playback and reinforcement equipment for the show. This role also includes the sourcing of music and sound effects for the production.
See also SOUND OPERATOR.

SOUND DESK
See MIXER.

SOUND EFFECT
See Effect, Sound.

SOUND OPERATOR
Also known as Sound Op. The Sound Operator is responsible for operating the sound playback and mixing equipment for a show. He or she is sometimes a member of the Electrics department of the theatre and works with the sound designer for the production, or they may be employed just for the show. 
The main operator is called Sound No.1. A standby / second operator is Sound No.2 and so on. 

SOUND REINFORCEMENT
Amplifying a voice just enough so that it can be heard, without the audience being aware that it is being amplified (ideally !).

SOUND TO LIGHT
A facility which can link the effects panel on a lighting board to an audio input which detects treble, mid and bass beats, and can flash lights or trigger effects in time to those beats. First used when electronics allowed it cheaply in the late 1960's/

SOUNDCRAFT
(Manufacturer) Maker of Sound Desks in the UK.
Soundcraft website

SOUNDSCAPE
A background sound that runs under a scene, to help establish a reality for the world of the play, and to immerse the audience in that world. It can also be used to heighten emotional moods and to emphasise important occurances. 

SOURCE FOUR
(Trade Name) (Also known as S4) Range of lanterns manufacturer by ETC, and designed by David Cunningham. 
ETC website

SPAA
Screen Producers Association of Australia.
SPAA website

SPADE
Thick metal blade which is inserted through a piece of moving scenery into a MOUSE to allow the movement of the scenery to be controlled by an AUTOMATION system.

SPADING UP / SPADED UP
The act of preparing an item of scenery to be moved by a scenic automation system using a MOUSE / SPADE system.

SPANSET
(Trade Name) Sling and safety equipment manufacturer, whose name is often generically used for a roundsling. Spanset were the originator, and popularised the modern day roundsling.
Spanset website
Additional information submitted by Chris Higgs.

SPARK PRODUCING DEVICE (SPD)
Pyrotechnic effect that creates a focussed burst of sparks from a small tube. 

SPARKY
See LAMPY.

SPATTERING
A scenic artist technique for breaking down a painted surface to make it look more interesting, by taking a paint brush and flicking it to throw random spatters of paint.

SPDIF or S/PDIF
Sony and Philips Digital Interconnect Format. Digital link between (usually) CD players and recording equipment. The S/PDIF format can cope with sample rates of up to 96kHz (CD is only 44.1kHz) and 24bit (CD is only 16 bit). S/PDIF followed on from AES/EBU (similar data stream, but different connector).
More about S/PDIF

SPEAKER
See Loudspeaker.

SPEAKON CONNECTOR
Manufactured by Neutrik. A type of shielded, locking multipin speaker connector which can safely carry the high currents from an amplifier needed to drive large speaker systems. Available in 4- or 8-way types, and ideal for bi-amplified systems. The cable version of the connector is male, and the panel mount connector is female.
Neutrik website

SPEAR CARRIER
An scene or segment where the actors perform and act in real-time and appear to be having a dialogue where the dialogue is not spoken but mouthed.  This is also known as an APHONIC scene/segment which is similar to a mime or miming.  A MIME is to convey or represent (an action, idea, or emotion) by using only gesture and movement while pretending to perform/act/sing or play an instrument as an audio/sound track is being played to fill the atmosphere.

SPECIAL
An instrument within the lighting rig which is required for a specific moment or effect within the performance, and is not part of the general cover lighting. See GENERAL COVER.

SPECTACLE
A theatrical performance using large scale scenery and effects to wow the audience. Popularised in Victorian times, they featured water tanks, live animals, moving stages and aerial effects. 

SPEEDRAIL
System of low-profile scaffolding clamps using allen keys to secure them in place. Used for a range of theatre / exhibition projects. Made by Hollaender in the USA. 
Hollaender website

SPIDER
Adaptor to connect many lanterns to one multicore cable. Consists of multipin connector (typically Socapex or Lectriflex), short length of cable, then a number of sockets related to the number of circuits in the cable.

SPIGOT
M10 Spigot to fit into a lighting stand (Doughty)An adaptor screwed onto the hanging bolt of an instrument to enable it to be used on an upright stand.

SPIKE / SPIKE TAPE
1) (vb.) To mark the position of an item of set/furniture on stage or in the rehearsal room.
2) (n.) A mark on stage (e.g. 'put the chair on the spike')
Spike Tape is normally thin gaffa tape, although other weaker tape (e.g. masking tape) is used on precious floors. Sometimes, any securing of cable etc to floor is known as 'Spiking'.
Where precision is required during blackouts, GLOW TAPE is often used to spike positions.
On large productions with show decks installed above the main theatre stage, small embedded LED bulbs can be used to mark specific positions. These can be switched on and off as required.
See also SPIKE MATRIX.

SPIKE MATRIX
A document listing positions of spike marks needed for a show, to aid in the transferring of marks from rehearsal room to stage. Especially useful when touring. The positions are defined by a distance from the center line and from the setting line (usually the proscenium arch line / front of the stage). The table should also include the COLOR of tape to be used, what the mark is representing, and which scene it appears in.

SPILL
Unwanted light onstage.

SPILL RINGS
Concentric rings attached to the front of a beamlight (eg Strand Pageant) to contain spill.

SPIRIT GUM
An adhesive used to stick (e.g.) false facial hair to actors skin. Can be removed with surgical spirit.

SPL (Sound Pressure Level)
A measurement of the loudness of a sound.

SPLICE
A join or edit in a sound tape. A splice may be between leader tape and audio tape or between two pieces of audio tape. Splicing tape is the adhesive tape used, a splicing block is used to hold the tape and guide the single-sided razor blade when making the cut.

SPLITTER
See ADAPTOR.

SPONGING
A scenic artist's technique to apply a textured paint finish to a piece of scenery or a prop, achieved by dipping a natural sponge into paint and then applying it to the scenery.

SPOT
1) To reduce the beam size of a fresnel or pc lantern by moving the lamp further from the lens. (e.g. 'Could you spot that down a touch, please?'). See also FLOOD.
2) A profile spotlight (e.g. 'The third spot we need for the show is on the piano DSL')
3) A moving light that can project gobos and/or a beam with hard-focussed edges. (see also WASH)
Types of lantern

SPOT LINE
A temporary line dropped from the grid to suspend something in an exact special position.

SPOT SEAT
Chair for suspending followspot operator above a stage / auditorium. Normally rigged on a truss system. The operator gets to the seat up a wire rope ladder, and is strapped into the seat. He or she will normally wear a harness when getting to the chair for extra safety. The seat itself is an adapted car 'bucket' seat.

SPOTLIGHT
General term for any lantern with a lens system. See Fresnel, PC, Profile.

SPOTTER
1) Member of the fly crew who's responsibility is to check it's safe to fly an item on cue. Sometimes this role is taken by the flyman / fly operator him/herself. It's essential there's ALWAYS visual confirmation it's safe to move any flown object. A stage manager might not have time to check the stage is clear before giving the cue to fly so it's important someone else has the authority to NOT FLY if there's someone or something in the wrong place.
2) A worker who is stands and walks in front of a moving vehicle monitoring passer-bys who could run or walk into the pathway of the moving vehicle.

SPREADER PLATE
Part of the flying system, commonly used in the US. Spreader plates are thin steel plates with holes, through which the arbor connecting rods pass. The plates are lowered onto the counterweights approximately every two feet, to ensure the rod spacing is maintained. A locking plate is lowered onto the finished stack of weights and spreader plates and is secured in place with a thumbscrew.

SQ
Abbreviation for Sound Cue, used by stage management in the prompt book. The equivalent for lighting cues is LX. Avoid using abbreviations such as SX or FX for sound effect cues, as they sound similar to LX. When cueing the show, the member of stage management on the prompt book should say 'Sound Cue 12' rather than 'S. Cue 12', for clarity.

SQUELCH
Control on a radio microphone receiver for fine-tuning the reception according to the surroundings.

SRO
Abbreviation for Standing Room Only (i.e. there are no seats left in the auditorium). Standing room is not available in all venues, and depends on the number of people the licencing authority has licenced the venue for. If standing room is available, the number of people that can be admitted to the standing areas is limited, to ensure a safe evacuation is possible in the event of a fire or other emergency.

STAC CHAIN
Columbus McKinnon 'Special Theatrical Alloy Chain'. Long link alloy chain sling product for use in line only. Comprises 5.4 ton 3' links in a three or five foot length. Used in bridle adjustment and as a versatile secondary suspension component.
Submitted by Chris Higgs

STAGE
The part of the theatre on which performances happen, adjacent to the auditorium. See also ARENA, END ON, THRUST, IN THE ROUND.

STAGE BOX
A connection box at the end of a lighting or sound multicore cable.

STAGE BRACE
See BRACE.

STAGE COMBAT
The art of making a fight scene look and sound real, without hurting the actors, bystanders or the scenery! 

STAGE CREW / STAGE HAND
Member of the Stage staff who is responsible for moving props and/or scenery during the show, and for ensuring that items under their responsibility are working correctly and properly maintained. Stage Crew (also known as Stage Hands) are often employed on a casual basis for a specific production, and may not be part of the theatre's full-time staff. They also may be touring with a particular production.

STAGE DIRECTIONS
Instructions given by the author about how a play should be staged, when actors should make their entrances and exits and how lines should be delivered. Some well-known stage directions include "Exit, pursued by a bear", from Shakespeare's The Winter's Tale. Some stage directions are notes on one possible staging, others are essential to the integrity of the playwright's vision, such as those written by Samuel Beckett - these MUST be followed as a condition of being allowed to stage the play. 
Italian: didascalia
Spanish: acotaciones
French: indications scéniques
German: Regieanweisungen

STAGE DIRECTOR
See DSM.

STAGE DOOR
The backstage entrance to the theatre. Performers and technicians enter here. Large theatres normally have a stage door keeper, who takes messages for performers and acts as a security guard for the entrance. There's normally a separate phone line to the stage door, and calls can sometimes be put through to dressing room phones. Some venues operate a signing-in system, and the stage door noticeboard is an important reference point for information about local accommodation, union membership and rules particular to that theatre.

STAGE DOOR KEEPER
The first person that technical staff, actors and administrative staff meet when they enter the theatre through the Stage Door. This is a pivotal role as 'Stage Door' has to know everyone, deal with a whole host of queries, pass messages, meet visitors, the press, agents, visiting theatre companies as well as being a point of contact on Health and Safety matters, fire procedures etc.

STAGE DRESSING
Stage dressing encompasses all the decorative items used to enhance the visual setting. These items are rarely moved or even touched by the actors and are mostly used to help the designer establish place or time period as well as character detail.

STAGE ELECTRICIAN
Member of the electrics staff whose responsibility it is to set or clear electrics equipment during scene changes. May also carry out COLOR changes on booms etc.

STAGE FRIGHT
A nervous or hesitant feeling before an actor goes on stage, or a feeling of dread or panic, which may be an indication of a social anxiety condition. 
Conquering Stage Fright

STAGE HOUSE
The part of the theatre upstage of the proscenium arch, which contains the stage, wings, fly tower, fly floors, grid etc. 

STAGE LEFT / RIGHT
End-On Stage Layout Plan (theatrecrafts.com)Left/ Right as seen from the Actor's point of view on stage. (ie Stage Left is the right side of the stage when looking from the auditorium.)
Stage Right = OP (Opposite Prompt) French: Cote Jardin, Netherlands: Toneel Links (translates to Stage Left!)
Stage Left = PS (Prompt Side) French: Cote Cour, Netherlands: Toneel Rechts (translates to Stage Right!).
NB: The Netherlands, Portugal and Germany use the opposite to the rest of Europe; i.e. Stage Left UK = Stage Right. The directions are seen from the director's and audience's perspective, NOT the actors. In Portugal Isquerda (left) is the equivalent of UK Stage Right and Direita (right) is the equivalent of UK Stage Left.

STAGE MANAGEMENT ASSOCIATION
Association representing Stage Managers in the US and UK.
US Stage Management Association
UK Stage Management Association
SM Network

STAGE MANAGER
The Head of the Stage Management team comprising the deputy stage manager (DSM) and assistant stage manager (ASM). The DSM is normally "on the book" calling the cues from the prompt corner. The ASM supervises props. Depending on the needs of the production, there may be a team of stagehands, usually casual employees.
French: régisseur.
German: Inspizient (also Theatermeister or Bühnenmeister)

STAGE SCREW
A large screw which is screwed through the 'foot' of a stage brace to secure it to a strong wooden floor. Only suitable for use in theatres with non-precious wooden floors !

STAGE TOWER
See FLY TOWER.

STAGE WEIGHT
See BRACE WEIGHT.

STAGE WHISPER
A loud whisper uttered by an actor on stage, intended to be heard by the audience but supposedly unheard by other characters in the scene. See also ASIDE. 

STAGECRAFT
refers to any technical aspect of theater production (and also sometimes refers to film/TV production).  It includes working in technical areas such as lighting, sound, scenic construction, costume & prop construction, stage management and makeup. It usually does not refer to the creative/design aspects of the those technical areas.

STAGGER-THROUGH
The first tentative attempt to run through the whole show. Very rarely runs smoothly, hence the name.

STALLS
The lowest audience seating area, usually just below the level of the stage, in a proscenium theatre.

STAND-BY / STANDBY
1) A warning given to technical staff by stage management that a cue is imminent. The member of the stage management team calling the cues will say "Standby Sound Cue 12". Technicians acknowledge by saying "Sound Standing By".
In the US, the word "Warning" replaces "Stand-by".
2) A member of the cast of a musical or play who understudies one (sometimes more) of the principal roles but is NOT also in the chorus. A standby often will not even be required to be at the venue at each performance unless he/she is called in to perform in the role for which he/she is an understudy.
See also ALTERNATE, SWING, UNDERSTUDY.
Additional information submitted by Pierce Peter Brandt

STANDING OVATION
(from the Latin 'ovo' - I rejoice) Seated audience members stand while applauding to congratulate the cast and crew of a particularly excellent performance, usually during the curtain call at the end of the performance. 

STARCLOTH
See CLOTH.

STARLETTE
(Trade Name) Range of 1000W lanterns produced by CCT in the UK.
CCT Lighting website

STATE
In lighting terms, a lighting 'picture' ; each lighting cue results in a different state (or a modified state).

STATE PLOT
See RUNNING PLOT.

STAGE PLAN
(Trade name) A combination harness and camera support which (with practice) enables a handheld camera to appear to float through a scene. Any movements of the camera operator are cancelled out by the design of the harness.
The original Steadicam was invented in 1975 by camera operator Garrett Brown and used on projects such as Rocky and The Shining.
There are variations based on motorised gimbals which can actively cancel out any operator movements, which are much easier to use. 
Tiffen Steadicam website

STEEL
1) Refers to a steel blue / pale blue lighting gel. (Lee 117) (e.g. 'Use the Steel General Cover for the scene in the castle'). See also STRAW.
2) Many set construction now uses steel frames with timber cladding. Steel is stronger and lighter weight compared to timber of the same size.
3) Generic term used for a plain wire rope sling. Also used when referring to roof structural steel and individual steel beams or scaffold materials and so on.
Additional information submitted by Chris Higgs.

STEEL OFF
To install secondary 'steel' suspensions, deads or bypasses ('safeties').
Submitted by Chris Higgs

STEELDECK
Brand name for a system of metal framed wooden-topped platforms for building platforms, risers and stages which use scaffolding legs at any height. 
The system was invented by Philip Parsons in 1986, and his company PL Parsons Ltd launched the product onto the market. 

STEP
1) A control on some lighting effects boards which enables the operator to 'step' through a chase effect in time to music etc. 
2) Each separate component of a lighting effect is called a step. A chase effect with four channels flashing on will have four steps.

STEP OUT / STEP IN
An instruction to an actor to relax and come out of character (step out) or to concentrate and get into character, ready to rehearse. 

STEP-BALL-CHANGE
Dance move commonly associated with tap dancing. 

STEREOPHONIC (STEREO)*
Stereophonic sound or, more commonly, stereo, is a method of sound reproduction that creates an illusion of multi-directional audible perspective.

STICHOMYTHIA
(Greek) Line-by-line interchanges of spoken dialogue.

STILE
A side or vertical piece within a FLAT. 

STINGER
Steel wire rope sling used to extend the length or reach of a hoist chain or to allow a hoist to reach the ground from the point, (a 'down leg').
Submitted by Chris Higgs

STIPEND
A type of payment to the cast and crew to help towards expenses incurred during the production process. The amount is usually based on the total money the show brings in, but sometimes it can be a set amount.
From Middle English stipendium (from Latin) meaning a fixed sum of money paid periodically for services or to defray expenses.
Submitted by Amy McIntire

STIPPLE SPONGE
A sponge used by a scenic artist  to apply a random pattern of paint blobs to a piece of scenery. This technique is known as stippling.

STOCK CHARACTER
A sterotypical character or archetype that is used regularly in a particular style of drama. Usually a fairly one-dimensional character.
See also COMMEDIA DELL'ARTE

STOCK SCENERY
Standard items of scenery used in a number of different performances. Many theatres have a stock of flattage or rostra platforms which are repainted and reconfigured for many different productions.

STRAND
1) (Manufacturer) Maker of lanterns, lighting desks and dimmers in the UK and Worldwide.
2) The bundle of individual fibres or wires that make up one of the helical elements in a rope.
Strand Lighting website
Strand Archive

STRAW
Refers to a pale yellow lighting gel. (e.g. "Use the Straw General Cover for the garden scene").
See also STEEL.

STRIKE / STRIKE THE SET
1) To disassemble a stage set ("strike the set") (e.g. "How many crew do you need for the strike?") In amateur theatre, the strike at the end of a run of shows is sometimes followed by a strike party. 
2) To remove props from the stage. ("Strike the armchair after scene 1" etc.). 
3) The act of turning on a discharge lamp (e.g. "Make sure you strike the followspot at the half")

STRIPLIGHT
1) A thin linear filament lamp similar to an Architectural, but having contacts at the ends of the lamp. Available clear or opaque. 
2) (US) See BATTEN.

STROBE
Device giving a fast series of very short intense light flashes which can have the effect of making action appear intermittent. Because strobe lighting can trigger an epileptic seizure, the use of a strobe must be communicated to the audience before the performance begins. Strobes should be synchronised so that they operate outside the dangerous frequency band 4 to 50 flashes per second. (i.e. a strobe should operate at less than 4 flashes per second, or more than 50 flashes per second). If the effect is momentary, this rule may be relaxed. Strobes must never be used in public areas where there are changes of level or steps.
Always seek the advice of the licensing authority if you are in any doubt about the safety of strobe effects.

STURM UND DRANG
(German) A proto-Romantic movement in German literature & music from 1760s - 1780s. In a typical Sturm und Drang play, the protagonist is driven to action (often violent action) by revenge and greed. 
Wikipedia entry

SUB-BASS
That part of a speaker system designed to extend the low frequency range of the system. See also SUBWOOFER.

SUBMASTER
Fader on a lighting desk which can have a lighting state recorded onto it for additional control, or to use when manually mixing lighting states for music concerts or one-off events.Lighting desks normally have a series of submasters (12 or 24 are common) which can have states, cues or effects loaded onto them. Some desks can have submasters set to inhibit the main output (known as INHIBITIVE SUBMASTER. For example, the FOH lighting can be loaded onto a submaster which is then brought down as the house tabs are flown in between curtain calls to block light spill onto the tabs). 
Multiple cues can be recorded onto some submasters through the use of pages. 
A PILE-ON submaster can be used to add it's contents to the existing lighting state. Any number of pile-on submasters can be used in combination to modify a state.

SUBPLOT
A secondary story within a play in which events may relate to the main plot, but which feature less important characters. Used to reinforce themes, or to help move the main plot forward, or for purely logistical reasons when a break is needed in the main story for a costume change etc. 

SUBSTAGE
The under-stage area in a theatre. Depending on the complexity of the stage machinery, this may be a highly engineered area, with machines operating stage lifts, or it may be an empty room in which stage equipment is stored. 
In London's West End theatres, the sub stage area is configured for each show if stage automation and lifts are used. For Billy Elliot, the Victoria Palace Theatre had to be excavated to allow for the house lift to be installed. 

SUBTEXT*
Subtext or undertone is content of a book, play, musical work, film, video game, or television series which is not announced explicitly by the characters (or author) but is implicit or becomes something understood by the observer of the work as the production unfolds. Subtext can also refer to the thoughts and motives of the characters which are only covered in an aside. Subtext can also be used to imply controversial subjects without specifically alienating people from the fiction, often through use of metaphor. 

SUBTRACTIVE COLOR MIXING
See COLOR MIXING.

SUBWOOFER
(often just SUB) - Speaker dedicated to reproducing very low frequencies. The large cabinet is often placed on the floor as the low frequencies radiate out, and the ear cannot detect their source, so the position of the Sub is not as critical as the rest of the sound system. 

SUGAR GLASS
Transparent glass-like product which has been formed into either panes or bottles / glasses. Sugar Glass is made from sugar, water and glucose or corn syrup, and is heated until it forms a mouldable material which goes hard on cooling. 
It breaks in a safer way than real glass, and is far less dangerous to those nearby. 

SUNROOF
(US) Mechanised cover for a scenic automation trapdoor - also known as a Drop & Slide Door. 

SUPER TROUPER
Super Trouper followspot (Strong International)(Trade name) Manufactured by Strong International - a range of high intensity followspots designed for large scale permanent installations or large touring shows. The Super Troupers use Xenon lamps and vary from 1600W - 2000W.
The Super Trouper is the best known of all stage lighting instruments outside of the industry due to Abba's song 'Super Trouper'.
Strong International website
Followspotting Tips and Tricks

SUPERNUMARY
(From Latin, supernumerarius) A paid member of the cast who has no lines and appears on stage in crowd scenes. 

SUPERNUMERARY
1) An actor who appears on stage but does not speak.
2) A member of staff over and above the number required to carry out a task. 

SUPERSTITION / SUPERSTITIONS
Theatrical people are notoriously superstitous. There are many rules which some people swear by related to working in the theatre.
1) Backstage whistles were originally used to give instructions to the sailors who (because they knew the best knots) had the job of operating the theatre's flying system. Nowadays, whistling is forbidden backstage because it might result in a lost sailor cutting a rope and dropping something on somebody.
2) Mentioning 'Macbeth' in a theatre is said to invoke the curse of the Scottish Play. The only way to break the curse is for the offender to spin on the spot and then spit. This is an approximation to a purification ritual. The spin turns back time, and the spit expels the corrupting poison. This particular play is always called The Scottish Play.
3) Saying 'Good Luck' is not allowed backstage. The term 'Break a Leg' is used. See the separate page about this!
4) Peacocks are seen as evil (their feathers display an 'evil eye' and their flesh was believed to be poisonous) , and are not allowed near theatres.
More information about Break A Leg

SURROUND SOUND
Originally from cinema, where various different types of surround sound system evolved. The most popular now is made by Dolby Laboratories, and provides 6 different sound sources around the cinema:
Front CENTER (main dialogue, from behind the screen)
Front left & Front right (music, effects and directional dialogue, from behind the screen)
Surround Left (auditorium wall)
Surround Right (auditorium wall)
Sub-Bass
This is known as 5.1 Surround sound.
Newer systems such as Dolby Atmos contain the above, as well as speakers above the audience, and provide a more immersive effect.

Theatre sound systems often contain a huge number of speakers in comparison, with localised speakers near each bank of seating (for musical theatre, particularly).
Any sound system where sound can appear to be all around the audience is said to be surround sound. 

SUSPENSE
In a dramatic work, suspense is the anticipation of the outcome of a plot or of the solution to an uncertainty, puzzle, or mystery, particularly as it affects a character for whom one has sympathy. However, suspense is not exclusive to fiction.

SVGA
Super Video Graphics Array.

SVOBODA
Low voltage lighting batten used to create a light curtain. Named after Josef Svoboda, the Czech scenographer (1920 - 2002). The original Svoboda light batten is still manufactured by ADB. Josef Svoboda contacted ADB when he was looking for a manufacturer for his idea.
ADB website
Josef Svoboda in the Backstage Heritage Collection Archive
Svoboda Batten by ADB on the Backstage Heritage Collection website

SWAG
1) A particularly artistic way of drawing a set of tabs diagonally up at the same time as flying them out. Looks much better than it sounds. 
2) Souvenirs given to crew following a particular show or event, usually in the form of T-shirts, posters, & coffee mugs.

SWARBIES
3 or 4 , 500 or 1000 watt flood lamps mounted on a wooden skid,used as cyclorama bottom lighting or in between scenery groundrows. Probably derived from German theatre lighting company, Schwabe.

SWATCH
Gel Swatch Books - Rosco Supergel and Lee FiltersA sample of fabric to demonstrate the material to use on a costume or set design, or a sample of lighting gel. A catalogue of all the gel colors made be a particular manufacturer is called a SWATCH BOOOK.

SWING
A member of the cast of a musical (or a play with a large cast) who understudies multiple chorus roles in the production. When a chorus member is not well, has a day off or, in some cases, is performing in a principal role for which he or she is the understudy, a swing performs in this chorus member's place. In the cast of a musical, there will be a male swing who understudies all the male chorus roles in the cast, and also a female swing who understudies all the female chorus roles. In larger casts, there might be two or more swings for each gender. Swings are members of the cast who are in addition to those called for by the script, so in a performance where all of the chorus members and all the actors playing principal roles are present, the swings will not be performing in that particular performance -- although in most cases they will be waiting backstage to be available in the event they are needed.
See also ALTERNATE, STANDBY, UNDERSTUDY.
Submitted by Pierce Peter Brandt

SWL
Safe Working Load.

SWR
Acronym for Steel Wire Rope. 

SX
Used by some as a shorthand for SOUND, in the same way LX is a shorthand for Lighting. However, when calling cues, stage management should always say 'Sound Cue 12 GO' rather than 'SX Cue 12 GO'. 'Sound' has one less syllable to say, and SX sounds too similar (no pun intended) to LX.
SXOP can be shorthand for Sound Operator. Many venues use FX in the same way, but this can also refer to Stage effects like smoke, pyro etc.

SYNOPSIS
A brief summary of the plot of a play, film, opera etc.

SYSTEM EXCLUSIVE
Part of the MIDI protocol which allows control of one device by another.


T
Lighting Industry Forum code which identifies the (original) recommended usage of different lamp types. T coded lamps are for theatrical use, and have a COLOR temperature of 3000°K. See also CP, A1, P2, K.

T BAR
Short horizontal lighting bar fitted with a spigot to enable it to fit securely into the top of a telescopic lighting stand. 

TAB DRESSING /TAB WARMERS
Lighting focused onto the house tabs at the front of the stage to set a theatrical atmosphere before the show starts. May also involve a gobo with the show or company logo. Also known as TAB DRESSING.

TAB-TRACK
Track for suspending and operating horizontally moving curtains. May be hand or winch operated.

TABLE READ / TABLE REHEARSAL
An initial read-through of the script of a show, with actors and creative team sitting around a table. It allows the whole team to become familiar with the script, and each other in a non-threatening environment where lots of questions and corrections/edits can be made.

TABLEAU
A static arrangement of the cast of a show, revealed by the raising or opening of the main curtains, which are known as Tabs for this reason. The creation of a tableau is a useful exercise for school drama classes, concentrating on facial expressions, posture, physical relationships between characters etc. 
The plural of tableau is tableaux. 
See also TABS. 

TABS
1) Originally "tableaux curtains" which drew outwards and upwards, but now generally applied to any stage curtains including a vertically flying front curtain (house tabs) and especially a pair of horizontally moving curtains which overlap at the CENTER and move outwards from that CENTER.
[In French, tabs are Rideau. The main tabs or house tabs are Rideau d'avant-scène. In Spanish, the main tabs are Bambalinón.
A narrow stage curtain used for masking is Pendrillon
In Italian, tabs are Sipario.]
2) TABS was a journal published by Strand Electric between 1937 and 1986, about stage lighting and other equipment produced by the company. The Backstage Heritage Collection archive has a complete collection of TABS journals for you to read online.

TAILS
Also known as BARE ENDS, TAILS refers to a cable or set of cables with a connector at only one end which is used for connecting a company's equipment directly to the mains supply in a venue. The connection should only be made by a qualified electrician with the power off!

TAKE-DOWN
The same as a get-out, often used for live music events, this consists of removing all equipment and structures used for an event.

TAKE-UP SPOOL
The empty reel on the right hand side of a reel to reel tape deck onto which the tape is wound as it plays through the machine.

TALKBACK
1) On a sound desk, the talkback section enables the sound engineer to talk via a microphone to selected outputs of the desk. If the sound desk is used to feed on-stage monitor speakers for a musical group, the engineer can select a particular monitor feed (e.g. the drums) to politely ask the musician (drummer) to play quieter.
2) Term sometimes used interchangably with HEADSET for the communication system between technical crew on the production.

TALLESCOPE
Tallescope (theatrecrafts.com)(Trade Name) A retractable alloy vertical ladder on an adjustable wheeled base. The platform at the top is just large enough to hold one person. Used for rigging lanterns, focusing etc. Collapsible enough to fit through a standard doorway. Outriggers are used to stabilise the tower from falling sideways. Two people are used to move and steady the tallescope. Sometimes known as a 'TALLEY'.
Aluminium Access Products - Tallescope Manufacturer and Service
Access Equipment

TALURIT
A proprietary wire rope ferrule/press tool system. Manufactured by Talurit AB in Sweden.
Submitted by Chris Higgs
Talurit website

TANK TRAP
Tank Trap / Boom Base made by Doughty EngineeringSee BOOM BASE.

TAPE LOOP
A continuous loop of tape which produces an 'everlasting' sound effect when played. Used for any long sound needed (eg rain, wind) without having to continuously repeat a short effect.

TASCAM
Manufacturer of recording and mixing equipment.
Tascam website

TAT
(slang) Small (but still useful) offcuts of cloth or wood.
Black Tat is a small (but useful) piece of black cloth that could be used as masking behind a piece of set, or to cover something. 

TBC
To be confirmed. In a cast list, this can be taken to mean To be cast.

TC
Time Code. It is an abbreviation used to indicate an interval of time on a timeline for video and audio or timing tracks for accuracy.

TD
Short for TECHNICAL DIRECTOR.

TDIF
Tascam Digital Interconnect Format.
Tascam website

TEA
Themed Entertainment Association (California, USA)
TEA website

TEASER
Border, usually black, set behind the proscenium and linked with tormentors to form an inner frame to the stage, and to mask lighting bars and the upper parts of the fly tower. (Known in the USA as a VALANCE)

TECH
1) Short for Technical Rehearsal. (e.g. 'The Tech took 14 hours')
2) A member of (amateur) crew ('I'm the lighting tech for this show')

TECH WEEK
The week leading up to the first performance when the technical elements are put into place, alongside the actors. Involves lighting focus, lighting plot, sound plot, scene change rehearsals, full technical rehearsals and finally dress rehearsals. 

TECHIE
A stage technician. For more information, see The Techie Gospel. See also Lampy and Noise Boy. Many professional technicians don't particularly like this term. 
The Techie Gospel

TECHNICAL DIRECTOR
Often shortened to 'TD' the exact role of the Technical Director changes according to the size of the theatre company, and also according to your location in the world.
In the US, the TD co-ordinates all technical aspects of the production, from organising crew calls to ensuring equipment is ordered, to liaising with the designers and sometimes adapting a design to fit the venue. In the UK, this person is usually called the PRODUCTION MANAGER.
The TD role sometimes overlaps with that of the UK Stage Manager also.

TECHNICAL REHEARSAL
(also known as the TECH RUN, or just TECH). Usually the first time the show is rehearsed in the venue, with lighting, scenery and sound. Costumes are sometimes used where they may cause technical problems (eg Quick changes). Often a very lengthy process. Often abbreviated to the Tech.
A DRY TECH is without actors to rehearse the integration of lighting, scenic changes etc. It follows that a WET TECH is a full technical rehearsal with actors and all technical elements, although this term isn't used as often as DRY TECH.
A PAPER TECH is a session without the set or actors when the technical and design team talk through the show ensuring everything's going to work as planned. Stage Managers can use this session to ensure all is written correctly in the Prompt Book.

TECHNICAL RIDER
See RIDER.

TELESCOPING
Actor's lines that are overlapped in the original text, or a direction to do so. Used to increase the intensity of dialogue. 

TELEX
A brand of wired or wireless intercom used on stage (predominantly US).

TEMPLATE
See GOBO.

TEMPO
(Italian for TIME) Musical term for the speed or pace at which a piece of music should be performed. A fast-paced piece is known as UP-TEMPO, and a slow piece is DOWN-TEMPO. Modern music defines tempo in terms of beats per minute (BPM). Before the invention of the METRONOME to measure and time BPM, classical music used descriptive Italian terms (such as ADAGIO (slow), ALLEGRO (fast), PRESTO (faster)) for speed. The original Italian terms contain additional nuances (e.g. ALLEGRO as well as meaning fast, also implies the piece should be performed joyfully).

TEMPORARY DEMOUNTABLE STRUCTURE (TDS)
(UK Health & Safety) Any structure built for an event, whether it's staging, seating or a marquee or similar outdoor structure. 
UK Health and Safety Executive website

TESTING AND TAGGING
Australian equivalent of the UK "PAT" Test - a regime for testing electrical equipment for safe operation and then logging the results.

TFT
Thin Film Transistor. Technology used in flat screen displays (laptop computers, flat screen monitors, COLOR screen handheld computers and mobile phones). TFT screens are better resolution than LCD panels, but are more expensive. Sometimes known as Active-Matrix LCDs.
Each pixel is controlled by up to four transistors.
How TFTs work

THEATRE CRAFTS
Magazine about technical theatre published in the USA between 1967 and 1992. 
TCI (Theatre Crafts International) was published 1992 - 1998. 
Please note: This website is not related to Theatre Crafts magazine, or its' successor, Live Design. 

THEATRE CRITIC
See CRITIC.

THEATRE IN EDUCATION
Often abbreviated to T.I.E. The use of theatrical techniques to educate, covering social issues or topics on the school's syllabus.  At Iconic the TIE is not to educate but to entertain with live interactive scenes, however the script does follow the syllabus or curriculum of the country's school learning outcomes.

THEATRE OF CRUELTY
Theatre of Cruelty is a form of theatre originally developed by avant-garde French playwright, essayist, and theorist Henry Becque.
Antonin Artaud, some 50 years later, is also seen as a main contributor to the genre, notably with The Theatre and its Double. Originally a member of the surrealist movement, Artaud eventually began to develop his own theatrical theories. The Theatre of Cruelty can be seen as a break from traditional Western theatre and a means by which artists assault the senses of the audience, and allow them to feel the unexpressed emotions of the subconscious. While Artaud was only able to produce one play in his lifetime that reflected the tenets of the Theatre of Cruelty, the works of many theatre artists reflect his theories. These artists include Jean Genet, Jerzy Grotowski, and Peter Brook. (from Wikipedia)
Wikipedia entry

THEATRE OF THE ABSURD*
drama using the abandonment of conventional dramatic form to portray the futility of human struggle in a senseless world. Major exponents include Samuel Beckett, Eugène Ionesco, and Harold Pinter.

THEATRE ROYAL
Common name for theatres in the UK. The Theatre Royal, Bristol is the oldest working theatre in the country, opened in 1766.

THEATRICAL FLASH
Pyro: Theatrical Flash Large (Le Maitre)Pyrotechnic cartridge produced by Le Maitre, which produces a bright white flash, a small bang, and a large mushroom of smoke.

THEATRON
1) Refers to the auditorium / seating area of an ancient Greek or Roman theatre.
2) 3D model archive project for creating accurate (and amazing) VRML models of old theatre buildings. (Windows operating system only).
Theatron website

THEME
1) the subject of a talk, piece of writing, exhibition, etc.; a topic.
2) an idea that recurs in or pervades a work of art or literature.
3) give a particular theme or setting to (a leisure venue, event, etc.).

THEME PARK
Entertainment venue in which traditional fairground rides and more technologically advanced attractions are interspersed, often with live entertainments, and tied together thematically.

THESPIAN
Named after the Greek actor Thespis (considered to be the founder of Greek tragedy, and the first person to appear on a stage as somone other then himself), a Thespian is a follower of Thespis - an Actor.
Submitted by June Lathrop

THIMBLE
Protective metal or plastic loop used to reinforce and protect the eye at the end of a wire rope. Specifications vary according to use, but all conform to basic rules of proportion in forming the correct size loop for the rope diameter/type.
Submitted by Chris Higgs

THOUGHT TRACKING
Thought-tracking is a technique used in workshopped drama sessions to explore a character's thoughts during a narrative. It often takes the shape of an exercise where the action is frozen and a character is asked to speak a few words about his or her feelings and thoughts for the rest of the group.

THREE POINT LIGHTING
An approach to traditional stage lighting taught by Stanley McCandless which uses two front lights (separated by 60 degrees horizontally) and one backlight to cover each lit area of the stage.

THREE TO ONE RULE
In order to get maximum gain (level) out of a PA system, microphones which are picking up the same sound source (e.g. a chorus on a large stage) should be three times further from each other than from the sound source. This minimises COMB FILTERING.

THREEFER
An adaptor which enables three pieces of equipment to be connected to a single outlet or cable. Great care should be taken not to overload the circuit. See also TWOFER and GRELCO.

THROUGH-COMPOSED
A musical performance (especially in musical theatre and opera) is said to be through-composed if the musical content is continuous, rather than being a series of songs interrupted by recitative pieces and/or dialogue. The term applies in particular to composers such as Stephen Sondheim or Andrew Lloyd-Webber. A piece such as Les Misérables is said to be through-sung as there is no spoken dialogue.

THROUGHLINE
a connecting theme, plot, or characteristic in a film, television series, book.

THROW
Distance between a light source (e.g. lantern or projector) and the actor or object being lit.

THROW LINE
A rope used to hold adjacent flats together as one via cleats.

THROW RATIO
Figure used to calculate how large a projected image will be for a given distance to the screen (or vice versa).
For example, a throw ratio of 2.5 means that to achieve an image 4 feet across, the projector must be (4 x 2.5 = 10) 10 feet from the screen.
A projector 8 feet from the screen will result in an image (8 / 2.5 = 3.2) 3.2 feet across.
A short throw projector with a ratio of less than 1 will produce a larger image for a smaller throw.

THRUST
Form of stage which projects into the auditorium so that the audience are seated on at least two sides of the extended piece. See also END ON, IN THE ROUND.

THUMBNAIL SKETCH
A series of exploratory or explanatory small sketches which help to show design concepts and how parts of them may appear when built. Often contains views from different angles, and may be highly detailed, but only show a small part of the overall design. 

THUNDER RUN
Long series of channels down which wooden cannonballs are rolled to give a realistic thunder rumble effect. Built into the roof of some older theatres, but mostly now unused (for safety reasons).
The Bristol Old Vic has restored their Thunder Run in 2016 for their 250th anniversary.
History of Sound Effects for the Stage

THUNDER SHEET
Large suspended steel sheet with handles which produces a thunder-like rumble when shaken or beaten.

THYMELE
(Greek) Altar in the mid point of the ORCHESTRA part of the stage.

THYRISTOR
Also known as an SCR (Silicon Controlled Rectifier). An electronic switch which will pass current when triggered until the current passing through it falls to zero. Essential component of stage lighting dimmers. See also IGBT, TRIAC.

TICKET TOUT
Also known as Scalping, the process of reselling tickets at higher than face value is known as touting. They are often vastly over-priced. Many shows require ID to prove that the person holding the ticket is the same person named on the ticket, and tickets are not transferable between people. 

TIE
Abbreviation for Theatre In Education. A performance aimed at a schools audience.

TIE LINE
A sound connection between two patch panels in different parts of the building. For example, there are tie lines between front of house mixing position and the stage to reduce the need for additional cables through the auditorium.

TILT
1) Up and down (vertical) movement of a lantern, camera or moving light. See also PAN.
2) Feature on pinball machines which detects excessive movement of the case. Only related to theatre in connection with the musical 'Tommy'.

TIMBRE
A musical instrument (or voice) has a quality of character that separates the sound of different instruments from each other. That quality is known as the Timbre.

TIME
The facility on memory lighting boards for playing back timed fades at the touch of a button.

TIRFOR
A wire rope hoist that utilises twin sets of jaws to grip on the rope. Actually a French manufacturer of lifting equipment, but like Hoover, one particular style was so successful, the name stuck to that type of winch.
Submitted by Chris Higgs

TIRING HOUSE
In Shakespearean times, this was the room wear the actors waited, adjacent to the stage. The room is now known as the GREEN ROOM.

TITLE BLOCK
Rectangular area in the corner of a lighting plan (often bottom right) containing the name of the show, director, scenic and LX designer names, date of the plan, scale, and other copyright information. 

TMA
Theatrical Management Association (UK) has since 1894 represented and supported theatrical organisations all across the UK. In 2014 the organisation changed it's structure and membership plans and is now known as UK Theatre.
UK Theatre Website

TOI TOI TOI
An alternative to "Break a Leg" used by opera singers. 
More on Break A Leg

TOP AND TAIL
Rehearsal where dialogue without technical cues is cut, and only run where there are cues or scene changes etc.
Also known as CUE TO CUE. 

TOP HAT
Also known as HIGH HAT or SNOOT. Cylinder of metal inserted into COLOR runners on the front of a parcan, narrow-angle profile or other lantern to limit spill light, particularly when used in view of the audience. Sometimes additional SPILL RINGS are used at the front of the top hat, to further limit spill, and to reduce glare for the audience if they have a clear view of the lantern. 

TOPPING AND TAILING
1) See Cue to Cue. 
2) The practice of reversing 'hemp' lines in a theatre to spread wear over as great a length of rope as possible. Over a period of time this practice can considerably increase rope lifetime, especially if lines are rotated between sets as well as positions in the grid (The short of set 1 becomes the long of set 40, for example)
Additional information submitted by Chris Higgs

TORCHING
(Stage Management) The act of helping actors or other crew members off stage using a torch to guide them. Often the role of the ASM.

TORMENTOR TEASE*
a curtain or framed structure behind the proscenium at both sides of the stage,for screening the wings from the audience

TORMENTORS
Narrow masking flats adjacent and usually at right angles to the proscenium arch. So named because they stop people in the boxes being able to peep beyond, into the secrets of the wings, where there may be dancers (for example) warming up or actors doing costume changes. Used in addition to a teaser, the first border behind the proscenium arch.
A lighting instrument in this position (just upstage of the proscenium arch) is known as a Torm Light. 

TOSCA
Trans-Opera Security and Care Association. European organisation (since 1997) created to safeguard the architectural heritage of opera houses and the form of opera.
TOSCA website

TOURNETTE
A small horizontally-revolving turntable platform on which a piece of pottery is placed for painting. 

TRACK
1) Metal structure with rails on which curtain runners are placed to enable curtains to open and close smoothly.
2) A sideways movement of a flying piece, or flown actor. See FLYING HARNESS.
3) Separate audio recording channel. Most playback / recording devices have two tracks - left and right. Some are used for MULTITRACK RECORDING and allow either four or eight tracks to be recorded onto standard media (see also DIGITAL RECORDING). Many more tracks can be recorded onto computerised systems. The most important feature of a multi-track system is the ability to record and playback at the same time (e.g. Recording vocals on track two with a pre-recorded piano on track one.)
4) An actor's path through an ensemble performance, indicating which roles they play in each section of the show. Having a flexible approach to such performances means the production can be agile, and have adequate cover for actor holiday periods and any illness whilst also keeping the show fresh for the ensemble. Shows that use this approach include Hamilton and The Lord of the Rings The Musical. 

TRAGEDY
Tragedy is a form of drama based on human suffering that invokes in its audience an accompanying catharsis or pleasure in the viewing. While many cultures have developed forms that provoke this paradoxical response, the term tragedy often refers to a specific tradition of drama that has played a unique and important role historically in the self-definition of Western civilization.

TRAGI-COMEDY / TRAGICOMEDY
Tragicomedy is a literary genre that blends aspects of both tragic and comic forms. Most often seen in dramatic literature, the term can variously describe either a tragic play which contains enough comic elements to lighten the overall mood or a serious play with a happy ending.

TRAMOYA
(Spanish) Piece of stage machinery. 

TRANSDUCER
A device that converts energy from one form to another. A microphone is a transducer that converts sound wave energy into electrical pulses.

TRANSFORMATION
An instant scene change, often effected by exploiting the varying transparency of gauze under different lighting conditions.
See also Lighting With A Gauze / Scrim

TRANSITION
1) The movement of actors / scenery & change of lighting / sound between one scene and another.
2) Video: An effect applied to a change of shot / camera angle to make it anything other than a simple cut.

TRANSMISSION
In the context of lighting gel, the transmission (usually expressed as a percentage) is the amount of the original light that is allowed to pass through the gel. A pale gel will have a high transmission value, and a heavily saturated deep COLORed gel will have a low transmission value. The transmission lets you know how much light will be absorbed by the gel, and how much you'll end up with on stage.

TRAP
An opening through the stage floor.
A grave trap is a lowered rectangular section used in Hamlet etc.
A cauldron trap is a simple opening through which items can be passed into a cauldron on stage.
A star trap is a set of triangular sprung flaps in the stage floor through which an actor can be propelled from a lift below stage.
The Vampire Trap was invented for James Planché's 1820 adaption of Polidori's The Vampyr. It involved two spring leaves that parted under pressure and immediately reclosed. Placed in the floor or stage wall, it could give the impression a figure was passing through solid matter.
The Corsican Trap, made for Dion Boucicault's 1852 adaption of Alexandre Dumas' The Corsican Brothers, involved an ascending track, on which a wheeled cart could be run, rising up out of the stage through a 'bristle' trap - a trapdoor covered with bristles painted to match the scenery. Once on the stage and in view, the track was covered by a sliding arrangement reminiscent of that of a roll-top desk; towhit, nothing was seen except the ghost rising up through the floor and gliding across the stage. This trap is also sometimes called a Ghost Glide. (Vampire Trap and Corsican Trap definition from 'The Cabinet of Dr Casey')
More about Traps

TRAP ROOM
The area directly below the trapped part of the stage. Used for accessing the traps.

TRAVELATOR
A motorised horizontally-moving belt at stage level used for moving scenery or actors on / off stage. Direction and speed are easily controlled. Can be used for spectacular transformations, and are often used on Pop / Rock shows and as a way of rapidly moving furniture or actors across the stage without complicated automation. 

TRAVELLERS
Curtains or scenic pieces moving across the stage on horizontal tracks.

TRAVERSE
Form of staging where the audience is on either side of the acting area.
Also known as ALLEY or AVENUE staging. 
See also IN THE ROUND, END ON, THRUST.

TRAVERSE CLOTH / TRAVERSE CURTAIN
a compartment or recess formed by a partition, curtain, or screen.

TREADS
Set of TreadsGeneral name for any stage staircase or set of steps. The step of the staircase is called the tread, and the height of the staircase depends on the number of risers. The length of the staircase is called the going. Treads can be either open or closed string - meaning whether the riser is solid or not.

TRIAC
(Triode Alternating Current switch) Electronic Semiconductor device which is an integral part of modern dimmers. When a current is applied to a triac, it starts conducting, and continues until the current passing through it falls to zero. Whereas a thyristor can only conduct half of the AC wave, a triac (as long as it's triggered at the appropriate point) will conduct both halves of the wave. 
See also THYRISTOR, IGBT. 

TRIAX
Triaxial Cable, often referred to as triax for short, is a type of electrical cable similar to coaxial cable, but with the addition of an extra layer of insulation and a second conducting sheath. It provides greater bandwidth and rejection of interference than coax, but is more expensive.

TRIGGER WARNINGS
Some audience members may be upset by particular themes that may be featured in some plays.
It's important that the creative team are aware of these themes, and how they may affect audience members, and if necessary consult with local support groups or charities that can provide advice on how to deal with the issues sensitively.
Although some venues may list the themes in advance publicity, others (such as The Old Vic in London) prefer to keep the trigger warnings unseen unless audience members ring the theatre in advance.

TRIM
1) US for DEAD on a flying piece. (e.g. 'The Out Trim on this piece is 14 feet from the deck')
2) Stage lighting dimmers can be adjusted ('trimmed') to change the point at which full level is achieved, and sometimes the point at which the light fades out, along the curve of the dimmer. This is known as the TOP SET. Older technology dimmers had to be trimmed each time the load on a particular dimmer changed, to enable the full range of dimming. 

TRIPE (bundle)
Bunch of cables tied or taped together into a single unit.

TRIPLE THREAT
Term used to describe a performer who excels at the three skills; acting, dancing and singing. They are a threat to other performers who may only be excellent at one or two of those skills. 

TRIPPING
US for TUMBLING a cloth that can't be flown out of sight.

TROMPE L'OEIL
French term meaning 'deceive or fool the eye'. Technique used by scenic artist to create the illusion of a three-dimensional scene or object on a two-dimensional piece of scenery.  The effect is often used in the form of FORCED PERSPECTIVE, where a set that partially exists on stage appears to extend into the distance.

TROUPE
A group of dancers, actors, or other entertainers who tour to different venues. (e.g. 'The second act in this show is a dance troupe from out of town').

TRS
1) Tough Rubber Sheath. Jargon for any Rubber-sheathed power cable. (e.g. "Go get me a 10m TRS" usually means "Please get me a 10m length of 15A power cable" (in the UK, at least)). 13A cable (or 5A cable) can also be TRS, so if in doubt, ask for clarification of the connector required, or check what it's for if you're not sure. 
2) Tip Ring Sleeve. The three contacts on a stereo jack audio connector.

TRUCK
1) Wheeled platform on which a scene or part of a scene is built to facilitate scene changing. (e.g. "This scene happens on the balcony truck")
2) (TV/film - verb) To move a wheeled camera sideways.

TRUNKING
Metal or plastic wall-mounted enclosure for cables. Box shaped in cross-section. Known in the USA as RACEWAY or WIREWAY.

TRUNNION ARM
U-shaped bracket between the hook clamp and the main body of a lighting instrument, enabling it to be tilted to any angle.

TRUSS
A framework of alloy bars and triangular cross-bracing (usually of scaffolding diameter) providing a rigid structure, particularly useful for hanging lights where no permanent facility is available. Very often box-shaped in cross section, so known as BOX TRUSS. This type of truss is useful for touring as lanterns / speakers etc can be hung inside the truss which protects them when loading and takes up less space in the truck.
You should only use truss from reputable manufacturers, and should check the manufacturers' website for instructions on how to use it, and what limitations it may have. 
Rigging a truss incorrectly can vastly reduce its' safe working load, and can result in damage to the truss,or a far more serious failure. Always seek advice from professionals, and do not attempt to rig equipment without proper advice or supervision. 

TRYOUT
A fully-staged run of a show in a provincial location before the show opens in a higher-profile location such as the West End of London or Broadway in New York.
The tryout run allows the show to be fine-tuned, to amend (or cut) sections which are unnecessary or don't work, and can also build word-of-mouth, and enable the production to have publicity photos etc before the show arrives at its' final destination for a (hopefully) long run.
Although many Broadway shows use out-of-town tryouts (e.g. Dear Evan Hansen (Washington DC), Frozen (Denver)), there are notable exceptions. Spider-Man Turn Off The Dark was too technically complex to be set up in another venue, so the show had a hugely extended run of previews on Broadway, and suffered with many technical and logistical issues, as well as the departure of a key member of the creative team. However, shows such as Book of Mormon and School of Rockopened 'cold' on Broadway and have gone on to huge success. The cost of tryouts is increasing (see OnStage Blog) so a tryout is no longer the only option.
See also PREVIEW

TUBULAR WAVE RIPPLE
See EFFECTS.

TUMBLER
1) A roller fixed to the bottom edge of a backdrop, around which the cloth can be rolled upwards when not needed. Ropes tied to the suspending bar can pass down the front of the cloth / backdrop and up the back to a pulley, enabling the cloth to be rolled up on cue.
2) An entertainer who specialises in acrobatic tricks.

TUMBLING
Flying a cloth from the bottom as well as the top when there is insufficient height to fly it directly out (up) in the normal way. See TRIPPING.

TUNGSTEN HALOGEN
A standard tungsten filament lamp loses its brightness in its' lifetime. Tungsten Halogen lamps use a Quartz envelope ('bulb') filled with halogen gas to give an almost constant COLOR temperature. See Halogen Cycle.

TURN
Techie name for an Actor/Artiste. ('What time does the turn get here?')

TURNAROUND
The changeover between one show and the text. It's important that the administration team scheduling the performances takes into account the time it will take to reset the stage back to 'clear' and then set up for the next show, ideally not involving overnight work!

TURNOUT
(Ballet) A rotation of the leg which comes from the hips, causing the knee and foot to turn outward, away from the center of the body.

TWEETER
Part of a speaker system designed to handle the high frequency part of the signal.

TWILL
A type of woven cloth with a pattern of diagonal ribs (in contrast with a satin or plain weave). Twill is often used for theatrical curtains because it drapes well and hides surface soiling / dirt / dust because of the complex pattern. BOLTON TWILL is a twill produced in the UK town of Bolton. It can be produced in various flame retardant types including NDFR and DFR. 

TWIRLIES
Derogatory (or not ?) term for performing members of a ballet group.

TWIST LOCK
A type of heavy-duty NEMA (US National Electrical Manufacturers Association) plug or socket which has a locking capability. They are available in different configurations for different current loads (15A, 20A, 30A, 50A). 

TWOFER
A two-way adaptor. See GRELCO.

TYPECAST
An actor who is regularly cast in the same kind of roles is said to be TYPECAST. If an actor has played similar roles for a while (e.g. muscle-bound baddie) and is cast in a completely different role (e.g. a nanny) he's said to have been cast AGAINST TYPE.


UC
Short for UPSTAGE CENTER - the middle of the stage furthest away from the audience. 

UHF
Acronym for Ultra High Frequency. In theatres, it refers to a radio communication or radio microphone system using the frequency band between 300MHz and 3GHz (300 Megahertz to 3 Gigahertz). See also VHF. 

ULTRA-VIOLET (UV)
UV Cannon by Prolight Concepts, UKShort wavelength source of light at the end of the visible light electromagnetic spectrum which causes specially treated materials to fluoresce on an otherwise blackened stage. Used for special effect and for lighting onstage technical areas (eg Fly Floors). Ultraviolet sources designed for stage use are known as Black Light sources (also known as UV-B) and have all harmful radiations filtered out.
Black Light is used extensively in the Czech Republic where stunning effects are achieved on stages lined with black velvet. See the Image Theatre website for more.
Image Theatre website

UNBALANCED LINE
A method of carrying sound or data signals cheaply. An unbalanced cable consists of two conductors - audio and screen/ground. Two pin connectors such as RCA/phono connectors are used, which are not suitable for heavy duty professional use. Commonly used for short distance hookups between audio or video equipment, unbalanced cables are subject to interference over long distances. See BALANCED LINE.

UNCLE BUDDY
US Term. A type of steel snubbing device, also called a LINE-LOK, named after its' alleged inventor.

UNDERCROFT
A ground-level parking area underneath a building that occupies the footprint of that building (and sometimes extends to other service areas around the structure). 

UNDERSCORE
Music used underneath dialogue or other stage action.

UNDERSTUDY
Also known as a COVER. A member of the cast of a musical or play who understudies one (sometimes more) of the principal roles and is also in the chorus. [For his or her role in the chorus, an understudy might have a character name, or might not.] Some understudies have gone on to become stars by outshining the actors they replaced.
See also ALTERNATE, STANDBY, SWING.
Submitted by Pierce Peter Brandt

UNIFIED DESIGN CONCEPT
Architectural term that refers to a document or series of drawings that shows how the various aspects of a design project are all linked thematically and/or stylistically. Theatrically, a unified design ties each scenic piece along with props, costumes and even publicity materials. Shows such as The Lion King have a very strong unified design concept.  

UNIT
An individual instrument (lantern / luminaire) on a lighting plan may be given a Unit number, which is a unique number for it in the lighting design or visualisation software. This is not the same as the dimmer number or DMX number. 

UNIT OF ACTION
Units of action, or units (sometimes also called beats), were first suggested by Konstantin Stanislavski as a means of helping actors determine the through line or super objective of a role. A unit is a discrete piece of action in a play-text, marked by a significant change in action. This could be a change in what the characters already on stage are doing or trying to do, i.e. a change in their objective, a new character entering the scene or those already on stage exiting.

UNIVERSE
In lighting control terms, at least, a Universe is a single output of DMX512 control signals. Each DMX Universe can control up to 512 channels (which is why the full name of DMX is DMX512). Some lighting desks can only control one universe. More modern desks can control multiple universes, and have multiple DMX outputs. When patching a control channel on the desk to a DMX output, you have to specify which universe, as well as which DMX channel. So, DMX channel 42 on Universe 1 would be 1/42. More complex control setups, using the more powerful ArtNet system can control a huge number of Universes from a single control system, enabling (for example) large numbers of dimmers, moving lights and individually mapped LED pixels to be operated simulataneously. 

UNPICK
Small cutter designed for unpicking a sewn seam. Useful for undoing alterations to a costume following a production.

UPLIGHT
Light from below the actors - from a light source on the stage floor.
French: contre-plong
See also DOWNLIGHT, BACKLIGHT

UPPER CIRCLE
Highest balcony in the auditorium. Also known as the GODS. Normally has a very steep view down to the stage, and highly raked seating.

UPSTAGE
End-On Stage Layout Plan (theatrecrafts.com)1) The part of the stage furthest from the audience. 
US = Upstage, USC = Upstage CENTER. USL = Upstage Left. USR = Upstage Right (see diagram)
2) When an actor moves upstage of another and causes the victim to turn away from the audience s/he is 'upstaging'. Also, an actor drawing attention to themselves away from the main action (by moving around, or over-reacting to onstage events) is upstaging.

USB
Computer connection (the term stands for Universal Serial Bus) which is widely used for computer accessories, flash memory sticks, dongles for software licensing, external hard drives or conversion hardware (to connect DMX or audio equipment to the computer).
Important: A USB device must usually be ejected from the computer using the operating system software before it can be safely unplugged. Simply unplugging it without ejecting it can result in data loss or corruption. 

USHERS
Members of Front-of-House staff who guide audience members to their seats, and often sit in the auditorium during the show in case of emergency.
Sometimes also known as STEWARDS.

USITT
United States Institute of Theatre Technology.
Founded in 1960. Publisher of Theatre Design and Technology and Sightlines journals, which are available online (see Publications in the Theatrecrafts.com Archive section).
USITT Website


VAC FORMING
Vacuum forming is a process of reproducing architectural and textural relief detail on sets by forming a thin plastic sheet into the required shape by a suction process.

VALANCE
US term for a TEASER attached to the main house tabs. Sometimes known as GRAND VALANCE.

VAM
Abbreviation for Volunteer Audience Member.  The VAM is different to a SAUD, as most VAMs are pre-selected and have long or significant talking or performing scenes with the cast.  A VAM is always called for by a cast or crew member.

VAMP
Musical term. A vamp is a repeating musical section played until ready. A vamp may consist of a single chord or a sequence of chords played in a repeated rhythm. The term frequently appeared in the instruction "Vamp till ready" on sheet music for popular songs in the 1930s and 1940s, indicating that the accompanist should repeat the musical phrase until the vocalist was ready. An elongated vamp section is used to cover an action on stage of variable length, or to accompany ad-libbed action or vocals.

VARI*LITE
Trade name for a range of 'intelligent' moving lights and control equipment. Identified by VL numbers. The VL1 model was introduced in 1980 for a Genesis tour by Showco, USA.
Vari*Lite Website

VARIAC
A trade name for an autotransformer (formerly) used to dim lighting by tapping a selected reduced voltage off the transformer's winding. Not to be confused with resistance dimming.
Submitted by Peter Neilson

VAUDEVILLE*
a type of entertainment popular chiefly in the US in the early 20th century, featuring a mixture of speciality acts such as burlesque comedy and song and dance.

VCA
Voltage Controlled Amplifier. Way of controlling sound level remotely from a physical fader. With a VCA sound desk, the faders control the VCA, which then controls the sound signal. Any faults etc in the fader do not affect the clarity of the output. More desk automation is possible with VCA's, as a particular VCA (or group of VCA's) can be allocated to any fader, or can be controlled by an outside controller.

VELOUR
A plush woven fabric resembling velvet, used for theatrical drapes and front curtains.

VERBATIM THEATRE
A performance based on words taken from an interview with a member of the public, usually forming a dramatised version of real-life events. 

VERFREMDUNGSEFFEKT
Also known as Distancing Effect or Alienation Effect, this is a concept coined by Bertholt Brecht "which prevents the audience from losing itself passively and completely in the character created by the actor, and which consequently leads the audience to be a consciously critical observer."

VERLINDE
The European manufacturer of self-climbing chain hoists and other lifting equipment.
Verlinde website
Submitted by Chris Higgs

VGA
Acronym of Video Graphics Array. Video display standard for computers, and the generic name of the 3 row, 15 pin connector with a blue plastic infill which is used to connect an external monitor on many PC desktop and laptop models. 

VHF
Acronym for Very High Frequency. In theatres, it refers to a radio communication or radio microphone system using the frequency band between 30MHz and 300MHz (30 Megahertz to 300 Megahertz). See also UHF. 

VHS
Video recording format invented by JVC (Japan Victor Company) in 1976. The name stands for VIDEO HOME SYSTEM. VHS resolution is 250 horizontal lines.

VHS-C
Compact VHS tape cassette camcorder format using the same tape as VHS in a smaller cassette. Adaptors are used to extend the cassette size so that it can be viewed in a full-size VHS player.

VIDEO
See CCTV.

VIDEO VILLAGE
Term from the film industry for a base where the material being shot can be previewed and reviewed on monitor screens. Often now used for the base of the AV / projection department. 

VIDEO8
8mm domestic analogue video format. Popular between 1985 and 2007, due to the quality improvement over VHS-C, and due to the compact camcorders. The format was replaced by Mini-DV, from 1995. 
See also HI-8.
Wikipedia entry

VIEWPOINTS
(From Wikipedia) Viewpoints is a technique of composition that provides a vocabulary for thinking about and acting upon movement and gesture. Originally developed in the 1970s by choreographer Mary Overlie as a method of movement improvisation, The Viewpoints theory was adapted for stage acting by directors Anne Bogart and Tina Landau.

VIGNETTE
A short impressionistic scene that focuses on one moment or gives an acute impression of a character, idea, setting, or object. This type of scene is more common in recent postmodern theatre, where less emphasis is placed on adhering to the conventions of theatrical structure and story development. Vignettes have been particularly influenced by contemporary notions of a scene as shown in film, video and television scripting.

VIRTUOSO
(Trade Name) Moving light control console made by Vari*Lite.
Vari*Lite Website

VISUAL CUE
A cue taken by a technician from the action on stage rather than being cued by the stage manager. Often abbreviated to "Vis".

VJ (Video Jockey)
An artist that mixes video into a live performance on the fly. The term derives from DJ (Disc Jockey), who plays music for club nights, parties or events. 

VL
See VARI*LITE.

VOICE OVER
Refers to a technique for recording an actor's voice and replaying it during the performance to indicate a thought process, or for more practical uses such as covering a scene change or costume change. Abbreviated to V.O.

VOLTAGE
The pressure at which electric current is available. The UK standard voltage is 230 Volts alternating current (AC). The American standard is 120 Volts AC.
The scientific name for Voltage is Electromotive Force. The frequency at which the current alternates (between positive and negative) is measured in Hertz (Hz) and in the UK is 50Hz, and in the USA is 60Hz. 

VOMITORY
An auditorium entrance or exit up through banked seating from below. Often abbreviated to Vom.
From the Latin VOMITORIUM (plural VOMITORIA), which was an architectural feature of Roman coliseums etc. Many vomitoria were used to enable the coliseum to be emptied of people very quickly, safely and efficiently. 

VOUCHER
A gift or ticket voucher has a particular monetary value and is given to enable the gift receiver to buy products or services, such as theatre tickets of the same value. The receiver can 'top up' the voucher with their own money to buy more expensive items. Some sellers will give change if the voucher is valued at more than the bought item, but not all, so please check before proceeding.  

VPLT
German Professional Lighting and Sound Association.
VPLT Website

VRML
(3D Design) Virtual Reality Modelling Language. A language for describing 3D objects within a simple text file. With a VRML Viewer, complex models can be emailed between designers and other production staff for comment. The VRML Viewer allows the user to move around the 3D model using simple mouse moves. 
VRML is pronounced 'verrmul'.

VT
(Short for Video Tape) A pre-recorded video clip that is played in during a live performance. 

VU METER
(VU - Volume Unit). Pointer and scale meter which indicates the average level of a signal. Misses any transients and spikes that lead to a clipped signal. See PPM.


WAGON
(also known as TRUCK). A large wheeled platform which can be moved around the stage either manually by crew or by a scenic automation system. See also WAGON STAGE.

WAGON STAGE
Mechanised stage where the scenery is moved into position on large sliding trucks (wagons) as wide as the proscenium opening, from storage in large areas to the side and rear of the main stage. This system enables incredibly complex and otherwise time-consuming scene changes to occur almost instantly.
The Royal Opera House in London contains a massive series of lifts and platforms which enable the complex programme of multiple performances in the repertoire to be interchanged seamlessly.
See also REVOLVE, JACKKNIFE STAGE.

WAH
(UK - Health & Safety) Abbreviation for Working at Height. Specifically refers to the Work at Height Regulations 2005. 
HSE Work at Height Website

WALK THROUGH
Session on stage just after the set has been built (or reassembled) when actors and crew can go through moves to ensure all is as it should be, and to identify any problems before the performance. Particularly applies to opera performances in rep when sets are reassembled and struck daily.

WALK-ON
A small acting role with no lines. Also known as an EXTRA. 

WALLA
General background hubbub sound effect - named after the sound actors make to create the effect.

WANDELPROBE
(German for change rehearsal).Similar to SITZPROBE, the Wandelprobe is a rehearsal with full orchestra, and minor blocking (but not a full tech rehearsal). 

WARDROBE
The general name for the costume department, its staff and the accommodation they occupy.
German: Kleiderschrank

WARDROBE PLOT
Actor-by-actor, scene-by-scene inventory of all the costumes in a production, with a detailed breakdown into every separate item in each costume.

WARM-UP
The Warm-Up prepares the actor's body for the performance by exercising (literally warming up) muscles, stretching limbs, and getting the cast to focus on the performance and to forget about anything outside the walls of the theatre.

WARN
US equivalent of the UK's 'standby' for stage manager's cues. (e.g. 'Warn Light cue 12'?.'Light cue 12 GO')

WARP
1) (Trade name: ADB) The first zoom profile spotlight with ring control and 4 framing shutters which are fully rotatable.
2) "Warp and Weft" refers to the threads in a piece of fabric, or the fabric itself. 
ADB lighting website

WASH
1) A lighting cover over the whole stage (e.g. 'We'll use the red wash for the hell scene'), usually from multiple sources. If this is the main lighting for the show, it's called the GENERAL COVER.
2) A lantern which produces a large spread of softly focussed light, especially with moving lights (e.g. the VL4 and Mac 600 are wash luminaires). See also SPOT. 
Designing and Focussing a General Cover

WATER CRACKER*
Device which produces a thin haze in the air by 'cracking' water droplets.

WATTAGE
See WATTS.

WATTS
Unit of electrical power derived from the current (or 'quantity' of electricity) multipled by the voltage (or 'pressure' at which the current is delivered). Stage lighting equipment is rated in Watts (or Kilowatts - 1kW being equal to 1000W). This refers to the amount of power required to light the lamp. A higher wattage lamp requires more power and gives a brighter light output.

WAVE
Uncompressed audio format used on Windows computer systems, defined by IBM and Microsoft.
File extension: .WAV

WAVELENGTH
The distance from one point on a vibrating wave to the same point on the next wave. The lengths of the sound waves (wavelengths) we can hear range from one inch to 40 feet. High frequency sounds have short wavelengths (and are more directional), low frequency sounds have long wavelengths (and are less directional). In lighting terms, blue light is short wavelength, green is medium and red is long wavelength. Beyond visible light are the short wavelength Ultra Violet light and the long wavelength Infra Red light. Wavelengths of light are measured in Angstroms. 
See also FREQUENCY.

WEDGE
A wedge-shaped foldback speaker. Angled so that it can sit on the stage floor and point up at musicians/cast.

WEIGHT
See Counterweight and Brace Weight. Also, instruction given to rookie stage crew on errand to hardware supplier ; 'Go and get me a long weight'.

WELL-MADE PLAY
The well-made play (French: la pièce bien faite) is a dramatic genre from the nineteenth-century theatre which provides a rigid form of construction for the way the plot evolves and develops. 
Wikipedia entry
E-Notes on Well-Made Play

WENDY LIGHT
(Film Lighting) Array of Fay lights (14 x 14) used on a crane or cherry-picker to provide a high intensity long-throw light source for night shoots. Invented by cinematographer David Watkin, and named Wendy at his suggestion. 

WEST COAST
(US) In theatres with reduced flying height, West Coasting is the act of bundling up a cloth or backdrop and tying it to a flying bar during a scene change so that it can be flown out of sight. Believed to originate on the west coast of the US, where rapid expansion of variety theatres with low fly towers meant this technique was universal.

WET
1) See DRY (Sound)
2) See TECH (Wet Tech).

WET BLENDING
A painting technique for combining two colors into a subtle blend, used to create shadow or shading effects. The first COLOR is applied, then immediately the second COLOR is applied on top, before the first has dried. The brush is then used to blend the colors together as desired.

WET TECH
See TECHNICAL REHEARSAL.

WHAM / W.H.A.M.
Abbreviation for Wigs, Hair and Make-Up Department. 

WHIP
To apply whipping twine to the ends of a rope to prevent it unlaying.
Also, in rigging, a WHIP is a single line over a single sheave used as a handling aid.
Submitted by Chris Higgs

WHISTLE
Backstage whistles were originally used to give instructions to the sailors who (because they knew the best knots) had the job of operating the theatre's flying system. Nowadays, whistling is forbidden backstage because it might result in a lost sailor cutting a rope and dropping something on somebody. See Superstition.

WHITE GLOVE
A role is said to be 'white glove' if the person is not required or expected to help with setting up equipment, only in the operation of it. 

WHITE NOISE
A signal consisting of random frequencies at a uniform intensity. Used for audio system testing and also to signify overload or the static present on an untuned TV. See also PINK NOISE.

WHITWORTH
Pre-metric standard thread for bolts and associated fittings in the UK. (Pre 1972)

WIGGLY MIRRORS
Slang for so-called 'Intelligent' lights with moving mirrors.

WIGS
The provision of wigs is normally part of the WARDROBE department in smaller organisations. However, larger organisations (touring opera companies etc.) will have a separate wigs department.

WILL CALL
(Especially USA) Box Office or Ticket Booth at an event where you collect previously ordered tickets for that event, on the day of the event. Ensure you take relevant forms of ID so that the staff are able to release the tickets to you. 
Formerly known in the UK as COBO (or Care Of Box Office). 

WING AND DROP SET
A set consisting of painted backdrop and accompanying painted wing curtains. When the location changes, both the backdrop and set of wings are flown out and replaced with another set. This is common in opera, ballet and (UK) pantomime performances.

WING FLATS
Flats which mask the entrances at the sides of the stage (wings).

WING SPACE
The distance between the edge of the performance space that the audience can see, and the wall of the theatre. A lot can be achieved with very narrow wing space, with careful planning and well choreographed stage management team, but you need at least 12 feet to make things possible, and a lot more than that if there are large set pieces to move. 
In the London production of Sunset Boulevard, a car had to appear from the stage right wing, and as the theatre didn't have enough space, the car had to be stored hanging vertically from the fly floor above. It was winched down into position, with its' rear wheels still in the air, and the actors stepped into it. As the front of the car moved on stage, the rear was able to be fully lowered into position, and the audience were unaware of the complexities. 

WINGS
1) The out of view areas to the sides of the acting area (known as FLÜGEL in German). The wings are best identified by their position on stage (e.g. "Clive exits through the downstage left wing") but they can be identified by number if there are too many exits, with the downstage wing starting as 1, with stage left and right added to identify the side (e.g. "Sarah exits 2L").
2) Scenery standing where the acting area joins these technical areas.

WIPE
Single curtain moving across the stage on a single track (wipe track) rather than paired curtains on a tab track.

WIRE ROPE
Fine steel wires woven into a rope to give great strength. A kink or a knot in wire rope greatly reduces the strength.

WIRELESS DMX
A way of transmitting DMX data from a lighting control to lighting instruments without cabling. Ideal for events and short-run shows, but in large spaces where radio microphones and lots of audience members with mobile devices also using wifi, the technology is not reliable enough for permanent installation, especially where it is going to ruin the show if a fixture suddenly stops working or turns on at full when it should be off, when it loses data. The transmitter is connected to the lighting control desk by DMX cable or by ArtNet / SACN. Some equipment is now manufactured with wireless DMX capability built-in. The time saved can be very significant, especially for outdoor, battery-powered (rechargable) fixtures, which may be used to light trees / shrubbery for an event. The equipment can be set up and operational in minutes rather than the hours it would take to run in DMX cabling safely. 

WLL
(UK - Health & Safety) Abbreviation for Working Load Limit - the maximum weight that lifting equipment can carry, when used correctly, without fear of breaking. 
See also SWL, which WLL has now replaced. 

WOOD'S LIGHT
Another name for Ultraviolet light, produced using a discharge lamp inside an envelope of intensely pigmented glass known as Wood's Glass. It was invented in 1903 by American physicist Robert Williams Wood (1868-1955) and allows ultraviolet and infrared light to pass through it while blocking most visible light. It was developed as a filter to use for communications during World War I. 

WOOFER
Part of a speaker system designed to handle the low frequency parts of the signal.

WORKING DRAWINGS
Plans from which carpenters and other technicians can build the scenery.

WORKING LIGHTS
1) High wattage lights used in a venue when the stage / auditorium lighting is not on. Used for rehearsals, fit-up, strike and resetting.
2) Low wattage blue lights used to illuminate offstage obstacles and props tables etc. Known as 'Wing Workers', 'Blues' or 'Running Lights'.

WORKSTATION
1) A PC and Monitor. 
2) A synthesiser keyboard which also contains a sequencer and other MIDI software.

WRAP
1) Rigging term: To wrap a beam or truss with a sling, or the short sling used for so doing, e.g. a 'truss wrap' is used to wrap a truss.
2) In film and television production, the end of a day's work or session, OR the end of the project for either an individual performer, or everyone. For example 'That's a wrap for John Brown! Thanks for your work John'. Often followed by a Wrap Party. This event should be attended by as many people involved in the project / show, so should not happen while the crew are clearing up / getting out. 
Submitted by Chris Higgs

WRENCH
American for SPANNER.

WYSIWYG
Acronym of 'What You See Is What You Get'. Mainly used in the context of a software tool for lighting design and production administration. Capable of stunning 3D rendering of lighting states, and direct connection to a lighting control desk. Enables accurate pre-visualisation of lighting designs and greatly increases the understanding between director / producer and lighting / scenic designer in the early stages of a production.
WYSIWYG product details


X
Stage management abbreviation for 'crosses to'. (e.g. Simon X armchair) Many such abbreviations are used when writing the Prompt Book.

XENON
High output discharge lamp commonly used in Strobe lighting. Some followspots also use Xenon lamps. Xenon lamps have COLOR temperature of between 5600 - 6500°K. 
See also DISCHARGE LAMP.

XFADE
See CROSS FADE.

XGA
Short for eXtended Graphics Array. Computer display standard introduced by IBM in 1990. XGA offers a resolution of 1024x768 pixels with 256 colors, or 640x480 with 16 bit COLOR.
XGA-2 was added later and offered 1024x768 pixels with high COLOR, and 1360x1024 with 16 colors.

XLR
3 pin XLR female connector (made by Neutrik)Multipin metallic connector. (3 pin for normal sound use, 5 pin for DMX, COLOR Scrollers etc). Sometimes called Cannons after the original manufacturer.
The UK standard for wiring the 3 pin connector is as follows : Pin 1 (Screen), Pin 2 (+ve / 'hot'), Pin 3 (-ve, 'cold'). (Xternal, Live, Return).
A 5 pin connector for DMX512 use has the following connections: pin 1 = screen, pin 2 = data -ve ('cold'), pin 3 = data +ve ('hot'), pin 4 and 5 are not used by many manufacturers. A comparison is made between the signals carried by the two data cables, and any differences are cancelled out, meaning that noise/data error reduction is very effective.

XY
A stereo technique whereby two identical microphones are placed next to each other with each mic being pointed 45 degrees off-axis from the CENTER-line of the action. This technique attempts to overcome the coverage problems of AB, although it is still affected by reflections off the two mics. The other disadvantage is that sounds from the CENTER of the stage arrive 45 degrees off-axis, where the response of a mic is not as good as 0 degrees. This can appear to leave a 'hole' in the middle of the stereo image. The mic on the left (as you are facing the action) picks up sounds from the right, so it is panned hard right at the mixer, while the other is panned hard left. See AB and MS.


YAY
Exclamation of positivity and joy, sometimes with a layer of sarcasm, and sometimes not. Frequently used by the creator of this website, and tracked by his students during classes.

YELLOW JACKET
US term for yellow plastic cable ramp sections.

YOKE
The TRUNNION ARM of a lantern.

YOYO
A device used for remotely moving a gobo in one plane whilst it is in the lantern. Gives the effect of a lateral movement (door opens, train passes etc.). Made by DHA Lighting. 
DHA Yoyo at Backstage Heritage Collection


ZARGES
Zarges Skymaster Plus 3 part ladder (Zarges website)(Manufacturer) German manufacturer of a range of ladders. Commonly refers to the 3-part ladder used on many stages around Europe. 
Zarges website
Access Equipment

ZARZUELA
A Spanish lyric-dramatic genre that alternates between spoken and sung scenes, the latter incorporating operatic and popular song, as well as dance.

ZERO 88
(Manufacturer) UK-based manufacturer of control and dimming equipment.
Zero 88 website

ZERO DB
The common reference point when discussing sound levels. Levels above 0dB are expressed as positive (+5dB) and those below as negative (-20dB).

ZINGER
Term used in artistic rendering (illustration) of a theatre set or prop. The zinger is to the brightest part of a highlight, which gives the illusion of a 3d object accurately lit. 

ZOOM ELLIPSOIDAL / ZOOM PROFILE
A type of profile lantern with two lenses enabling the adjustment of both size of the beam and whether it's hard or soft focus. This adjustment of focal length allows a single instrument to find many uses in various locations around the stage. The flexibility is also essential when working with gobos. Also known (in the US) as a Zoom Ellipsoidal.


 

2020-05-14 10:35
Ian Roberts

What do I do if I have seen a broken, or damaged prop, equipment or item or I have broken or damaged company prop or equipment.

  Updated FAQ by Beau Sherman | 05 Dec 2019 13:28 

  1. The company administration team has been looking at a faster and more instant way to report
    1. damages to props, equipment wardrobe.
    2. lost props, equipment or wardrobe
    3. cleaning requirements
    4. low stock order requests
  2. We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred.
  3. This is an instant online form that will automatically go straight to the appropriate department as the server determines it based on the selection process.
  4. It stops all need to have to access ProjeQtor to add the item and reduces the work load of all supervisors by having to fill out the long details of the ProjeQtor.
  5. The form can be completed by all workers of the company who have and can be verified by a slack account.
  6. The form is very easy to use and takes approximately 3-5 minutes to complete as long as there is internet access.
  7. The form works on all smartphones, tablets, and PCs but is designed to be quick responsive and available on the actual smartphone regardless of the size of the screen.
  8. The form can be used for all
    1. event items, props, production or technical equipment
    2. wardrobe / costumes / uniforms
    3. administration/office equipment (eg: desk, chairs)
    4. computer parts / components / devices (computers screens, monitors, bluetooth devices, printers network cards, modems etc)
  9. Damages to other items as listed below please refer to the links as listed below.
  10. To use the new Damage or Low Stock for Props Equipment or Wardrobe Form click here.
    1. After completing the form, you will be required to copy the submission ID and post it on the props_wardrobe channel for reference.
  11. After the form is completed and submitted, the administration staff (receptionists) are now responsible for adding the details to ProjeQtor.

The use of company equipment while at work, regardless of whether it is in the office, at an event, during transport, loading or unloading, or during a bump-in or bump-out all workers and contractors have a responsibility to report the item immediately to their supervisor or on the department channel. Failure in reporting it immediately can be seen as an attempt to mislead the company with regards to damaged equipment and the worker can be held liable for breach of company policy and repairs or replacment of the broken or damaged equipment.

If you find, see or have broken or damaged any company equipment you are to report it immediately using the following process


Description of Item Broken or Damaged ...
Vehicle damage / trailer damage

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Take a photo of the damaged item.
    2. Refer to the Vehicle Travel Log Safety Check Form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Vehicle accident

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company vehicle accident form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Property Damage (eg house, gate, fence, building)

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company property accident form. Click here for the FAQ policy.

Questions Asked and Answered:

  1. David Phillip | 29-Jun-2020 12:58 |
    Question. This Faq states under point 2: "We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred" However at end of Faq it clearly states: "If you find, see or have broken or damaged any company equipment you are to report it immediately" and that failure to do so could be seen as attempt to mislead company. Is there a 60 minute leeway once a damaged item has been discovered? Await clarification.
    1. answered by @nikolas.harrington 29-Jun-2020 14:52
      1. the form allows up to 60 minutes from the photo taken.  Someone can be doing something busy and not able to complete the form and the date is within 60 minutes of the form submitted.  The policy of immediately report it is what everyone has to follow.

  2. David Phillip | 10-Dec-2019 11:33 |
    Question: For all damaged props or items reported, does the supervisor/actors captain still need to complete activity of ProjeQtor?
    1. ANSWERED BY @beau.sherman | 11-DEC-209 10:16
      No.  The adding of the form details is now the responsibility of the administration staff.  This is to reduce the paperwork load on all supervisors and make the notification of these damages more instant.  You still have to notify the @eventmanagers of the submission ID of the form for reference.

2019-12-11 00:01
Beau Sherman

Packing Lists and Stock Control Inventory for Stage 1 and Stage 2 Shows

The packing lists and stock control inventory for Stage 1 and Stage 2 Shows including any related or associated documents and its content is copyright of the respective productions® and its Managing Partner Iconic Productions and Iconic Performances Pty Limited - © Iconic Performances Pty Limited ("Company" 2001- (the current date as of today as displayed on the server). All rights reserved.

All packings lists and documents attached herein and the content of all the documents is intended for sole use of approved workers of the Company. The content, including attachments, is confidential written information/documetation/communication between the Company and you (the "recipient"). If you are not the intended recipient, any use, interference with, disclosure or copying of the document, its content, including attachments, is unauthorised and expressly prohibited. If you have accessed this area/category/server/folder in error please contact the your SUPERVISOR or the COMPANY's Support Department immediately and remove, destroy and delete the document, content and any attachments from your system. No other person is allowed to use, review, alter, transmit, disclose, distribute, print or copy the documents, content and any attachments without appropriate authorisation.

Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with the COMPANY's express written permission, distribute or commercially exploit the content. Nor may you transmit it, edit it, copy or store it in any other method, means or other form of electronic or paper based system.

The attached documents and its content is also protected by a non-disclosure clause in which you (the recipient), acknowledge and represent that any information / ideas / discoveries / inventions / processes and the like, contained in this document or discussed, become privy to in the course of receiving this document and its content shall be maintained in the strictest confidence; and you (the recipient) do not divulge / release / disclose / or otherwise allow the information to be made known to any other party / person / company who otherwise are not eligible to partake of such information, without the express written permission of the partners of Iconic Performances Pty Limited. You (the recipient) accepts / acknowledge that you are liable for the protection of any information defined in this clause.

The packing lists and stock inventory are held directly on the server and require continued internet access to view and enter data. Only approved workers who have approved access permissions are allowed to view the packing lists and stock inventory control. If you do not have access or permission and require it to complete your job duties, speak with your department supervisor first or a member of senior management.

THINGS YOU NEED TO KNOW ABOUT HOW TO USE THE PACKING LISTS AND STOCK INVENTORY CONTROL:

  1. You will be required to be trained on the use of the online packing lists before use by your supervisor.
  2. YOU MUST ALWAYS on the start of a tour, enter every item and quantity of all items before commencing the years tour.
  3. Using the packings lists and what you need to do.
    1. When you first start using the lists, ensure that your very first entry is located at Column D and the very top row, either row 9 or 10 depending on the list you are using.
    2. Always Enter the date at top in Row 4 labelled "Date Loaded/Unloaded". The date format should be in the Australian format of day/month/year
    3. Enter the action you are taking, that is "Loading or Unloading"
    4. Enter the name (i.e. your name) of the person who is entering the stock control.
      • Please note, that in the production packing lists, you are required to also enter the event the production equipment was used for. Eg: Colonial Show, Anzac Story, Gold Rush, CSI and so on.
    5. Commence enter the stock control of each prop or equipment item.
  4. Every cell must have a quantity entered at the time of unloading or loading or a code. Empty cells will cause problems and this is not accepted. All cells must be stock controlled.
  5. When using the lists, you are required to enter the quantity you have loaded or unloaded at the end of each venue or a specific code. Here are the codes you are allowed to use.
    1. Did not take/load = DNT
    2. Did not unload = DNUL
    3. Did not use = DNU
    4. Damaged = DMG
    5. Lost = LST
  6. Do not enter any other text into the cells. If you want to make a comment about a stock item, or prop, or equipment, use the Comment function.
    1. Click on the cell associated with the the stock item, prop or equipment.
    2. Press the Comment button on the top right corner
    3. Enter your comment.
  7. You do not have to press SAVE at any time. Every time you enter something, it will automatically save on the server and create a system log and history for auditing purposes.
  8. The Packing lists and Stock control is not how your report damaged or lost or low stock goods, you only stock control here on the packing lists with a number, code or comment. If you have damaged, lost or low stock, props or equipment you need to use the form found on the FAQ POLICY of Broken, damaged, lost or Stock Low, prop, equipment, wardrobe
  9. The packing list and stock control for all Staging, Technical, Audio and Visual Equipment is now separate to the Events and Shows. Please ensure that the Production Equipment Packing List is also completed at each unload or load as well as the event/show packing lists.

Packing List for:

Select the Event/Show you require the packing list for and click on the related link for its Packing List and Stock Control Inventory. You will be required to log in before use.


Event Stage

Packing List and Stock Control Inventory for
Name of Event or Show (click on name for access)

Related Notes if applicable

All Stage 1 and 2 Production, Stage, Technical, Audio & Visual Equipment  
1 Colonial Show and Colonial Experience      
1 Gold Show      
2 Expedition to Colonial Australia      
1 Colonial Tales      
1 Strike Me Lucky      
1 Colonial Classroom      
1 & 2 Boombastic Science Holiday or Primary School Show      
2 ANZAC Show      
2 Valley of Ancient World      
1 & 2 CSI      
2 Minibeast Educational Sessions      
1 & 2 Captain Flash and the Fantastic Flying Machine      
1 & 2 Mud Fun - Youth Leadership      
2 Remembrance Day Live! For Primary Schools and High Schools      
1 Federation of Australia - A live Interactive Adventure of Australias Federation and Constitution.      
1 Colonial Convicts      
       

end of faq policy


Questions Asked and Answered:

  1. David Phillip | 23-Mar-2020 11:48 | 
    As actors Captain I am very confused and need clarification. I cannot see the difference then between Green i.e. "Green means you have the exact quantity as you are meant to have in your possession after the item has been used and has been re-counted" and Grey i.e. "Grey means that from the last count the quantity has not changed since the last correct count (being green or yellow or red)" Yellow and Red are not correct, yes? Is it possible to request an example of when an item may appear "Grey?" I already know that whenever I input "DNU" or "DNUL" it always appears as grey.
    1. Answered by @beau.sherman | 24-Mar-2020 17:25 |
      1. Gray appears when a physical count has not occurred or been recorded.  Green is displayed when the recorded count is equal to the actual stock set quantity.  If the set Quantity is 10 and the recorded count entered by the user is 10 the cell will be display as GREEN. This means you have the right stock for the set quantity for that specific item.  Yellowish to Orange is displayed when the recorded count is not equal to the actual stock set quantity.  In the same example if the set quantity is 10 and the recorded count entered is 8 or 9 by the user the cell will display yellow.  This yellow means you have less than the actual stock quantity for the set quantity for the specific item.  If the item is not something that is consumed and thrown out, this is an cautionary issue for the reason that the quantity the user has recorded is not the exact to the set quantity. It could mean the item is lost, damaged or stolen.  Orange to Red is displayed when the recorded count is way below the actual stock set quantity.  This is a major alert to warning that the item needs to be reordered if it is a consumed item or that the item/s have been lost, damaged or stolen.  Items not consumed, hard physical items should not ever be red.  Grey is everything the other colours are not.  Grey is only a neutral background colour that means there was no recorded count by the user and is only for display purposes to see when an item has been physically counted (the colours) and when an item has not had a physical count by the user.  It is only for visible display.


  2. David Phillip | 10-Mar-2020 09:53 |
    I receive notice that a damaged item for Colonial Show has been repaired and is ready for collection. I collect item and place it back in van in respective storage case. No other Inventory activity takes place on this day. Do i need to record this on inventory sheets and if so what code do I use to record details and do i have to do a full stock control record for all items on list?
    1. Answered by Debbie O'Sullivan | 19 March 2020 23:31|
      1. Reception staff are required to display the update for the item on the inventory packing lists.  If this is not done, you would update the list for the one item before you do a show.  If you do not do it and reception has not done it then on the next full count when doing the inventory packing lists, you are to do a full count of the item and alter the quantity and update it by entering the correct quantity you now have.  You can also make a comment to.  There is a backup to this to avoid missing out and that is ProjeQtor activity that logs when things are done and completed.

  3. David Phillip | 19-Mar-2020 11:47 |
    I am reading the reply from my Supervisor Ms. Debbie O'Sullivan to my previous question: Answered by Debbie O'Sullivan | 12 March 2020 06:16 | "There is no definition or meaning of the grey colour. I asked @beau.sherman why he used grey and he told me that grey is a neutral colour and it was used because there was no exact change to the quantity" This is very confusing. My understanding is that the Green is the colour that should always appear when the Qty does not change? I know that whenever I use the code "DNU" or "DNUL" grey appears? Await reply.
    1. Answered by Beau Sherman | 20 March 2020 08:21 |
      1. Green does not mean the quantity does not change.  Green means you have the exact quantity as you are meant to have in  your possession after the item has been used and has been re-counted.  Grey means that from the last count the quantity has not changed since the last correct count (being green or yellow or red).

  4. David Phillip | 10-Mar-2020 10:46 |
    What is the definition of the "Grey" colour coding?
    1. Answered by Debbie O'Sullivan | 12 March 2020 06:16 |
      1. There is no definition or meaning of the grey colour.  I asked @beau.sherman why he used grey and he told me that grey is a neutral colour and it was used because there was no exact change to the quantity.

  5. David Phillip | 04-Mar-2020 10:04 |
    Question: An item as a set Qty of 2. However at any given show only 1 of these will be used, meaning other is either "DNU" or "DNUL" how do I record this in a single cell?
    1. Answered by Debbie O'Sullivan | 05 March 2020 04:06
      1. You have to count that you have all two each time. Stock Control does not work on if you use 1 of 2 of some of an item.  If you only use a portion of it you have to count that all items are still with you and put the total that you are meant to have in stock.  In this case if the quantity is 2 and you only use 1, each time you have to count that you have both and enter the number 2.  The DNU and DNUL are only when the actual item is not used at all.

  6. David Phillip | 02-Mar-2020 12:18 |
    What does the term/definition of "Stock Control" Where can I find the definitions and explanation of the colour codings used on the inventory spreadsheets?
    1. Answered by Debbie O'Sullivan | 04 March 2020 21:38
      1. Stock control means "the process of making sure that the right amount of items/equipment/parts amount of materials is available to use from what is already been purchased or the company has." There is another definition I found on the internet and it means "In a company or shop, stock control is the system of making certain that new supplies are ordered when low; that goods have not been stolen or lost; and that the items already recorded for is returned similar to a library ensuring what books have gone out, are returned exactly as they were taken.".
      2. The definitions of the code are found at the bottom of all packing lists on the inventory spreadsheets. There is no explanation of the colour codings when the FAQ was made. I spoke to @beau.sherman and he said he coded it to mean this.
        1. DNT = means that you do not have the item and never took it with you from storage (the main company storage location). This means that the SET quantity has not changed and the item is at storage. It has a grey background and black letters to mean it is greyed out and at storage.
        2. DNUL = means that you have the item with you in the vehicle but you did not unload it from the vehicle when doing a show. It means you do not have to do a check for a count as the last quantity that was entered is the quantity you have. It has a grey background with bold white letters to mean the last number is the correct count, but the white means at somepoint the number can change and needs to be counted when next used from the vehicle.
        3. DNU = means that you took it out of the vehicle, but did not use it in the show. You still need to check that you have the item at bump in and bump out, but you do not need to write the quantity as the last quantity entered for that item on the row is the correct number. It is important that when use you DNU, that you have checked that the item is still present. No count is required. It has a grey background with yellow lettering to mean that the last number was the correct quantity, but yellow meaning it has to be checked that it is in the right location.
        4. DMG = means the item is damaged. The damage item form has to be completed immediately. It has a dark red background with yellow letters for easy look to identify where items are damaged. A comment is to be made on the dmg of what item was damaged and the quantity left of that item, if there are other items not damaged.
        5. LST = means the item is lost. The lost form has to be completed immediately. It has a brown background with light blue letters. The colours do not mean anything except for easy to spot when checking.
        6. Green to yellow to Red colours when adding the quantity. When adding the numbers (quantity) the green means that you have the exact (correct) quantity of the stock control and nothing is lost, missing, stolen, damaged.
          1. All quantities is meant to be GREEN to say that you have the right stock. All stock is meant to be correctly counted and numbers are not to be guessed.
          2. If the colours change to a ORANGISH or YELLOWISH it means that the number you have entered is showing that it is not correct with the stock control. Either you have less than what you last entered and this is not good because the stock control means the items are lost, stolen, damaged or missing. It has to be checked.
          3. If the colour changes to RED , or SHADES OF RED this is not good. It means you have not the right stock, items are lost or missing or you need to order new items if they are used and thrown out like soap or tape. You do not want to see red or shades of red when entering quantity.

  7. David Phillip | 18-Feb-2020 12:16 |
    Question: What do I do if I am at venue and do not have internet access?
    1. Answered by Debbie O'Sullivan | 18-Feb-2020 03:35
      1. David this is a good question. I did some checking and research. All liveable towns in Australia have internet access when in your the town. And with your shows being the school shows in Australia there is legislation that all educational institutions are required to have internet access. This means that when you are at the schools doing the shows there is always internet access. If your internet is slow you can ask the school for visitor wifi access. I spoke to Amanda to about the quantity forms and she said all forms are received from all places where they are being performed in a school. The answer is solved. No place you do the shows won't have internet access.

2020-03-24 07:35
Event Management Supervisor

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

What do I say to the audience or main contact before the audience enters the show during the entry admission?

Here at Iconic Productions there is a format that we like to use when communicating with the audience at the entry admission.  This is a sample of what you should say to the main contact.  All crew or ushers who have been asked to do this, should ensure they are word perfect with the small script below to ensure consistency and accuracy.

  1. Introduce yourself. Hello my name is ( ________________ ) and I am ( mention your role/position ) with Iconic Productions.
    • eg: Hi my name is Henry and I am a Stage Manager with Iconic Productions.

  2. Explain how you wish for the audience to enter. Very soon, I will ask you to usher the audience in a ( mention how many lines eg: 1 or 2 lines ) in to the performance area and have them sit inside ( mention where they will sit, eg ropes, chairs, benches ).
    • eg: Very soon, I will ask you to usher the audience in a ( a single line ) in to the performance area and have them sit inside ( on the chairs ); or
    • eg: Very soon, I will ask you to usher the audience in a ( a single line ) in to the performance area and have them sit inside ( the red ropes ).

  3. Reconfirm where they are to sit and to face the front of the stage.  Please make sure that they all sit ( mention where they will sit, eg ropes, chairs, benches ) facing the front of the stage.
    • eg: Please make sure that they all sit ( inside the red ropes ) facing the front of the stage.

  4. Inform the contact to have an adult inside the performance area to assist. 
    • eg: If I can also ask that you select one of your adult colleagues and have them inside the performance area to usher the audience into the areas they are to sit in.

  5. Ask if there are any questions.
    • eg: Do you have any questions?

  6. Thank them and ask them to wait until you ask them to enter.
    • eg: Thank you, please wait and stay here, until I inform you that you may enter.  I will let you know by giving you the thumbs up.  May you the best Iconic Experience.

Overall the script the crew or usher or security would say to the audience is:

  1. Hello my name is ( ________________ ) and I am ( mention your role/position ) with Iconic Productions.
  2. Very soon, I will ask you to usher the audience in a ( mention how many lines eg: 1 or 2 lines ) in to the performance area and have them sit inside ( mention where they will sit, eg ropes, chairs, benches ).
  3. Please make sure that they all sit ( mention where they will sit, eg ropes, chairs, benches ) facing the front of the stage.
  4. If I can also ask that you select one of your adult colleagues and have them inside the performance area to usher the audience into the areas they are to sit in.
  5. Do you have any questions?
  6. Thank you, please wait and stay here, until I inform you that you may enter.  I will let you know by giving you the thumbs up.  May you have the best Iconic Experience.

2020-05-03 04:30
Steve Baltzois

Social Media Advertising and Marketing

Iconic Productions in Australia has not used Social Media Platforms to promote their stage 1, 2 and 3 events. Over the years business research has shown that increase business sales are productive with active Social Media PR advertisement.

From the beginning of 2020 Iconic Productions will commence the use of advertising on Social Media Platforms to promote stage 1, 2 and 3 events and also to keep a diary log of events similar to a yearbook.

This policy requires all Workers to use the Social Media Advertising Form and take pictures of the travels, tours, events and interesting things that our customers, users and potential new clients and associates may enjoy whilst the worker is working at an event or while travelling or being on tour. To do this the following requirements need to be in place to ensure efficiency of the photos taken and the quality and use of the photos.

  1. The stage department supervisor can elect any worker (who is on the event or tour) to take use the form and take the photos.
  2. It is recommended that the selected worker changes on a daily basis or an per quarter day to increase the feel of the photos and dynamic impressions. What this means is that if the same person takes the photo every day at every event, their creative ability might always be the same or their creative juices might be limited. By changing who is taking the photos and when, the impressions of the tour become more marketable.
  3. The stage department supervisor can also elect themselves to take photos.
  4. The photos must follow all appropriate laws in that:
    1. No nudity or pornography is taken.
    2. No compromising positions.
    3. No violence or intended violence is taken.
    4. No attempt to defame or derogatory photos be taken of any person.
    5. No attempt to edit, deface, filter or alter the photo after it is taken. This does not include the marketing team and the graphic designers who may need to edit the photo for marketing persons or blurring out children's face.
  5. In taking the photos consider the following for the best possible marketable photo image (these are only tips as we do not expect you all to be professional photographers):
    1. Under good illumination
    2. Photo taken not too close to the camera
    3. No blurred images. Only clear photos are allowed.
    4. Use the rule of thirds.
      1. This rule helps you take eye-catching pictures by using one of the most effective rules of composition.
      2. If you want to take pictures that have a “wow” factor built in them, the Rule of Thirds is the composition secret you need to take advantage of!
      3. To use the rule of thirds, imagine four lines, two lying horizontally across the image and two vertical creating nine even squares. Some images will look best with the focal point in the center square, but placing the subject off-center at one of the intersecting points of the imaginary lines will often create a more aesthetically composed photograph.
      4. When a photograph is composed using the rule of thirds the eyes will wander the frame. A picture composed using the rule of thirds is usually more pleasing to the eye.
    5. Avoid Camera Shake.
    6. Learn to use the Exposure Triangle
      1. To get your photos looking their best, you need to master the three basics: Aperture, Shutter Speed and ISO.
      2. You also need to understand the relationships between these three controls. When you adjust one of them, you would usually have to consider at least one of the others, to get the desired results.
    7. Create a Sense of Depth
      1. When photographing landscapes, it helps to create a sense of depth, in other words, make the viewer feel like they are there.
      2. Use a wide-angle lens for a panoramic view and a small aperture of f/16 or smaller to keep the foreground and background sharp. Placing an object or person in the foreground helps give a sense of scale and emphasizes how far away the distance is.
    8. Don’t Use Flash Indoors
      1. Flash can look harsh and unnatural especially for indoor portraits. Therefore, there are various ways you can take an image indoors without resorting to flash.
      2. First, push the ISO up – usually ISO 800 to 1600 will make a big difference for the shutter speed you can choose. Use the widest aperture possible – this way more light will reach the sensor, and you will have a nice blurred background.
    9. Choose the Right ISO
      1. The ISO setting determines how sensitive your camera is to light and also how fine the grain of your image.
      2. The ISO we choose depends on the situation – when it’s dark we need to push the ISO up to a higher number, say anything from 400 – 3200 as this will make the camera more sensitive to light, and then we can avoid blurring.
      3. On sunny days we can choose ISO 100 or the Auto setting as we have more light to work with.
    10. Pan to Create Motion
      1. If you want to capture a subject in motion, then use the panning technique. To do this, choose a shutter speed around two steps lower than necessary – so for 1/250, we’d choose 1/60. Keep your camera on the subject with your finger half way down on the shutter to lock the focus and when ready, take the photo, remembering to follow them as they move.
    11. Experiment with Shutter Speed
      1. Don’t be afraid to play with the shutter speed to create some interesting effects.
      2. When taking a night time shot, use a tripod and try shooting with the shutter speed set at 4 seconds. You will see that the movement of the object is captured along with some light trails.
      3. If you choose a faster shutter speed of say 1/250th of a second, the trails will not be as long or bright; instead, you will freeze the action.
      4. Try shooting other compositions with moving objects or backgrounds such as waves on a beach, crowds of people walking, cars commuting, with different shutter speeds to either capture blurred movement or snapshots that freeze everything sharply in time.
  6. In taking the photos the idea is to create a diary of the touring events and marketing the events. To do this photos taken can be of the following, but they don't only have to be from the list. Your creative justice is well-accepted and the marketing team would love to see new ideas of where the photos were taken and of who and how they were taken.
    • Photos of the travel on tour, bushes, national parks the tour has driven through, cane fields, ocean drives.
    • Photos of the stop-overs, meal breaks, the company vehicles parked at the stop-overs.
      • For legal, security and privacy reasons NO PHOTOS, for the purpose of the Social Media Advertising, are to be taken of the accommodation house, hotel or inside the property or the rooms.
    • Photos of setting up the event.
    • Photos of packing down the event.
    • Photos of the event where the performers are on stage performing. This can be done by the crew mostly. We would love to have many photos of different events, times of the events, different scenes be taken. This would be a perfect diary year book that can be created and used.
      • Where a person asks about the reason for taking the photos, especially where children are involved, explain to the person who is asking the question, that the photos are being taken for training purposes and a diary of the troupe's tour. All photos where children faces may be visible will be blurred out, if permission is not received or granted by the relative party.
    • Photos of cast/crew/workers dry rehearsing or being prepared for microphones to be setup.
    • Photos of cast/crew resting (please ask for permission).
    • Photos of cast/crew funny behaviors or actions or eating are always marketable images.
    • Photos of providing autographs or high-fives between the audience and the cast or crew (if allowed).
    • Photos of cast/crew in costume at the venue at different locations, such as, at a large tree at the venue grounds, or in front of a historical statue, or at the front of the venue doors.
    • Photos of the Venue front doors, entrance displaying the venue name.
  7. No less than 3 photos and no more than 5 photos per day should be taken by one person or the allocated person.
  8. It is allowed for multiple workers to take photos of that tour or event.  Nothing stops everyone on tour to take photos and upload them on the form.
  9. Photos must be taken on every day on tour and at every event by the allocated worker.
    1. The exception to this is:
      1. On allocated days off.
  10. Photos must be marketable and relatable to the company, Iconic Productions and Iconic Performances Pty Limited and/or the event or travel or tour.
  11. Workers are allowed to use their smartphone to take the photo and upload it on the form, however, must delete it from their phone after uploading.
  12. All photos taken will be checked to comply with legal laws and will after approval be the exclusive property of the company.
  13. Photograph and Image Release:
    1. The WORKER who took the photo irrevocably, consents, authorises and grants a non-exclusive licence and permission to the COMPANY and the Producers/Directors of the COMPANY, which includes its successors and assign them the right to using the photo being filmed, photographed, recorded, simulcast or broadcast (‘ARTWORK”) from a theatre or other place of entertainment during the course of such entertainment owned, operated or managed by the COMPANY (known herein as EVENTS); the right to create/draft/design/use/edit the ARTWORK into video, video clips, sketches, illustrations, paintings, images, photographs, cgi, vfx, sfx and other related work for the purpose of advertisement, programming, filming and/or TVC, and/or other visual reproductions (“PROMOTIONAL MATERIAL”) which may include other artwork and material; the right to use and to license others (where applicable) to use the ARTWORK and the PROMOTIONAL MATERIAL in all media throughout Australia and the world including for the purposes of recordings, publicity, advertising, sales, and promotion of the EVENTS (“PERMITTED PURPOSE”). 
    2. The COMPANY shall have the exclusive right in owning the photo and its Use for and in connection with the PROMOTIONAL MATERIAL, the soundtrack (including a soundtrack album), trailers, and documentary and/or "making of" productions, and all advertising (including sleeves, jackets and other packaging for soundtrack albums, video cassettes, videodiscs, compact discs, DVDs, written publications and the like), merchandising, commercial tie-ups, publicity, and other means of exploitation of any and all rights pertaining to the EVENTS and PROMOTIONAL MATERIAL and any element thereof.
    3. The WORKER indemnifies the COMPANY from any monetary compensations, reimbursements, and payments for use of the ARTWORK and PROMOTIONAL MATERIAL and acknowledge and agree that they release and waive their right now or hereafter to request or receive royalties, payments, compensation or other financial gain from the COMPANY based on the use of the ARTWORK, the PROMOTIONAL MATERIAL for its PERMITTED PURPOSE.
    4. The WORKER further releases the COMPANY from any infringement or violation of personal and property rights of any sort whatsoever based upon the use of the ARTWORK and the PROMOTIONAL MATERIAL.
    5. The WORKER acknowledges and agrees that the COMPANY will own any and all rights in and to all literary works, dramatic works, artistic works and musical works arising from or in connection with the ARTWORK, the EVENTS, the PROMOTIONAL MATERIAL, including all files, illustrations, drawings, sketches, images, video, video clips, animation, cgi, vfx, sfx, documents and other related work at the completion of all PERMITTED PURPOSES, but not limited to the Copyright therein, and all renewals, extensions or reversions of Copyright now or hereafter provided, and the Producer shall be deemed the author thereof.
    6. The WORKER must provide, using the company form, to the COMPANY all unmodified and original ARTWORK, that they may have taken or asked another person to take of the EVENTS at any time during the course of the agreement.
    7. The WORKER further acknowledges that the COMPANY is not obliged to use the ARTWORK.

To access the Social Media Advertising Form, click here.

 


Questions Asked and Answered:

  1. David Phillip | 21-May-2020 12:31 |
    Fully reread and understood. Question: Why do we not allow photos of Rehearsing?
    1. answered by @ian.roberts on 24-May-2020 15:40
      1. Photos can be taken during rehearsing.  Where do you see you cannot?  At number 6. "Photos of cast/crew/workers dry rehearsing or being prepared for microphones to be setup.".  I found it at number 9 it said Exceptions.  This is incorrect and I removed it.  Taking photos during rehearsals and a good behind the scenes shots.

  2. Shannon Rossiter | 14-Feb-2020 04:47 | 
    One question. Is there any protection to the actor/crew of the images get stolen or used in another matter than intended? For example: used to promote or advertise any forms of other work not related to the company?
    1. Answered by John Khoury (company Solicitor) | 14-Feb-2020 16:50
      1. The images are stored on an encrypted and protected site using the allocated form.  While all measures are taken to secure the site and images, if the images were stolen this would be reported to the police for prosecution of the offender.  Your query as to the advertise any forms of work not related to the company, if the company was to use the images that breached the permitted purpose, the person who misused the images for such other purposes would be prosecuted to the full extent of the law.  The company protects and secures the use of all images.  The company is not responsible for the actions of a worker and this is why the company has security measures in use to ensure that only specific and approved workers with access to the images use secured logins and each view or access is logged.  All workers are protected by the law relating the misuse of their image and face.


  3. David Phillip | 12-Feb-2020 07:58 | 
    I have fully read and understand this FAQ. I have a question and major concern as actors captain and currently supervisor for the level 1 educational shows in Australia and specific to the clause where it states: "Where a person asks about the reason for taking the photos, especially where children are involved, explain to the person who is asking the question, that the photos are being taken for training purposes and a diary of the troupe's tour. All photos where children faces may be visible will be blurred out, if permission is not received or granted by the relative party" As i read the faq and as confirmed by supervisor @Ian Roberts today on slack, is we do not need to get formal permission from the schools prior to taking photos. I am concerned with the ambiguity in this clause where it states "All photos where children faces may be visible will be blurred out, if permission is not received or granted by the relative party" exactly what does that mean if permission is not granted? If a school objects only after finding out about photos being taken especially with children involved I think is very risky to Iconic from a legal and professional standing and in this regard am please seeking clarification as current supervisor on the level 1 educational shows in Australia.
    1. Answered by Steve Baltzois | 12-Feb-2020 18:22
      1. You do not need formal permission to take photos of an event that we own the rights to.  Do not confuse yourself with a complete stranger taking photos of children.  When any of our customers and venues book any of the events we manage and produce our terms and conditions is that we are allowed to take photos of the event for marketing and training purposes.  This is written in the program guide, is in the terms and conditions and also if you read our policy on photos and video it states that the crew or cast can take pictures of the event for the rights of the company.  So the answer to your first concern, of if permission is not received, we do not need to ask or seek permission to take photos of our shows.  If someone questions what we are doing, the response is that we are taking photos for training and to create a diary of the troupe's tour.  That is the purpose.  Where in the photo it shows a child's face, we will have that photo blurred.  It is rare to be questioned or asked by one of the persons at the venue,  however that is all you need to tell them.  The photos are secured and all faces of children are blurred.
      2. The second part of your question of "what does that mean if permission is not granted".  If we were to find a photo where we want to use it for marketing and the picture is picture perfect we would be asking the venue and then the parents of the face of the person in it, if we can use.  If they said to us NO, meaning permission not granted than we would blur the photo of the person's face from all images of the marketing.  It has nothing to do with taking the photo.  It has more to do if the photo was used for more extensive marketing.  A person can deny the use of their image or face, but they cannot deny anyone from taking a photo.
      3. This policy has been drafted and past through legals to ensure we are complying with all legal issues.  It is not at all risky from a legal or professional standing point to take a photo at event for company purposes.
      4. I think you need to read up on the company policy and the terms and conditions of video and photography for events to help you with your concerns.

2020-05-25 00:43
Ian Roberts

Metal Silver Toolboxes in Iveco Vans installed hydraulic lift arms

In the Vans the metal toolboxes inside the cargo area of the vans where you put your stuff and where you put all the trusses and weight stuff have installed hydraulic arms to open.  Be gentle when opening and always leave about 1cm from the van walls to open the lid of the toolbox.

2020-06-30 10:36
Darryn (Company Mechanic)

Where is the Iconic Warehouse and Studios

The physical address of Iconic Productions Warehouse and Studios is located at

  • Iconic Productions Warehouse & Studios
    Unit 13 / 94 Bryant Street
    Padstow NSW 2211
    Australia

Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.

The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended on Tuesday 28 July, 2020 and the company has a new large Warehouse/Studios.

2020-07-28 15:09
Faith (Reception)

What is the WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW

The WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW are as follows:

IMPORTANT NOTICE

  1. #1: The information provided here is strictly for the use of Iconic Workers and for business purposes only. All personal use of the Wi-Fi is not permitted. The details are not to be provided to any person who is not a registered Iconic Worker or has not been authorized or approved by the Company Senior Executive Members.
  2. #2: For the security of the details herein, each time you view or access this page you are required to make a brief note on the comment section of this FAQ explaining why you accessed or viewed this page and what for what purpose. You are reminded that all access to the Iconic Knowledge Base FAQ server is logged. Therefore if a comment is not made as required at the time you have logged into this FAQ, this will be deemed as inappropriate and irresponsible behavior and a security breach.

Wi-Fi SSID: Iconic_Studios

Wi-Fi Password / Network Security Key: ruBKVzSJ2XFy#v5C

2023-06-16 04:48
Administrator Iconic System

Activities

Go to category

How to clear an activity from the View Activities / Task List?

HOW TO CLEAR AN ACTIVITY FROM THE VIEW ACTIVITIES / TASK LIST:

In the View Activity / Task List, you will be able to clear an activity.

IMPORTANT: Always click on Clear Activity button before you call customer.

  1. To clear an activity click on the button.  This will open a new page called Clear Activity.

  2. Read customer's history briefly, check past orders and get idea of customer.

  3. Use Iconic Phone System and call customer.

  4. As you speak to customer, enter detail notes for history record on customer account. IMPORTANT: If you need to open new menu or different page, right click on menu and click open in new tab.  This will allow you to still view Clear Activity page.

    1. To know what you should write in the details box when clearing a history click here for the steps and procedures of what to write in your details box of history.
  5. After entering all details in Details Box.  Select your result and choose best option for results
    Results may be different to ones shown above.

  6. Select what you would like to do next.  If you need to send email, select

    button IMPORTANT: When clicking on SEND EMAIL button the clear activity page will remain open until you send email.  Then go back to clear activity page and clear activity.
    For more information on SEND EMAIL click here on how to SEND EMAIL.

  7. If you do not need to SEND EMAIL but which to finish clear activity click on
     button

  8. This will give you two options. 
    1. Option one is to create a follow up for customer.  99% of the times you will create a follow up for the customer or activity.  To do this click on the button that says

      This will open up a new page for you to create a follow up activity.  Refer to Follow Up Activity for information on how to fill complete a follow up activity.

    2. Option two is to save a history record and not create a follow up.  This is rarely used, but the option is available.  To do this click on the button that says

      If you accidentally click on the button that says this, but didn't mean to, you can always schedule a new activity for the customer.  Refer to Schedule New Activity.


Questions Asked and Answered:

  1. David Phillip | 05-May-2020 02:12 |
    Question: Under what circumstances would an event manager want to clear an activity?
    1. answered by @barbara.green | 06-May-2020 14:09 |
      1. when he/she has completed the activity they are working on.

2016-02-03 13:39
Support

How to do a follow up activity?

Don't get confused with doing a Follow UP Activity and a Schedule Activity.

---

A Follow up Activity occurs when you have cleared an activity, created a history note or sent an email.  Where as a Schedule Activity is a new activity that you create for a customer.  Schedule Activity can be found in the menu Customer.

---

To create a Follow Up Activity you would have click on  button or the button that says .  When you click on one of these buttons a new page will open.  To create a follow up do the following:

  1. Select the Activity Type for the follow up activity by selecting one of the options in the Activity Type Field.  IMPORTANT: Do not use Marketing Call unless you are in the marketing team.

    ---
  2. Check that the customer name is correct in the Schedule this Activity For.  This field is the name of the customer you want to do the follow up activity is.  If it is wrong click in the field and type in the correct customer name you want to schedule it for.
    ---
  3. Select the Start Date.  This is the date you want to schedule the activity for.
    ---
  4. If you want to make it a timeless activity (meaning anytime of the day) click on this check-box.

  5. If you want to follow up the activity at a specific time, make sure the Timeless Start check-box is unticked and enter the time in 24-hour clock in the Time field.

    ---
  6. Choose Duration for the activity.  Most of the time it should be 5 minutes.  Remember that this sets your day, so if you make a duration 30 minutes you will get alot of notices when scheduling activities that the time is not available.  There are only so many 30 minute time slots in day's work.
    ---
  7. Click on if you want to be reminded of an activity.
    ---
  8. Do not do anything for End Date and End Time.
    ---
  9. Select your Priority level.  This field helps remind you of the importance of an activity.
    ---
  10. You can color code your activities to help identify the important ones.  You can select if you want any one of the colors.

    ---
  11. The  field remembers the most common subject matters.  This does not have to be used, but is available to save you from having to type the same thing over and over and over again.  IMPORTANT: The system automatically decides what is saved as a pre-set and what is not by the number of times it is used.  You cannot save your own.
    ---
  12. Enter a brief description in the  field.  This should be brief, but easy to understand.
    ---
  13. When you do a follow up, the system will automatically remember the last history note and show it in the Details box.  When you do a follow up, leave the text in the Details box so you know what the last history note was. 
    ---
  14. In the field leave the name for you, if you are scheduling the follow for you or find the correct staff member if you are scheduling it for someone else.
    ---
  15. Check the Recurrence is on Once.

    ---
  16. When ready and you have checked everything click on  button

2016-02-10 15:45
Support Team

How to schedule an activity? What is Schedule an Activity?

Don't get confused with doing a Schedule Activity and a Follow UP Activity.

A Schedule Activity is used mostly when you are creating a brand new activity for a new customer or for a new action. 99% of the time you will have cleared an activity or you would have sent a history. If you are doing this then you would be doing a Follow up Activity Click on click to go to Follow up Activity. Schedule Activity can be found in the menu Customer.

HOW TO SCHEDULE AN ACTIVITY:

  1. Search for the customer using the View Customer List or Search / Lookup a Customer

  2. To Schedule an Activity it is similar to Follow Up Activity.

  3. Select the Activity Type for the follow up activity by selecting one of the options in the Activity Type Field. IMPORTANT: Do not use Marketing Call unless you are in the marketing team.

  4. Check that the customer name is correct in the Schedule this Activity For. This field is the name of the customer you want to do the follow up activity is. If it is wrong click in the field and type in the correct customer name you want to schedule it for.

  5. Select the Start Date. This is the date you want to schedule the activity for.

  6. If you want to make it a timeless activity (meaning anytime of the day) click on this check-box.

  7. If you want to follow up the activity at a specific time, make sure the Timeless Start check-box is unticked and enter the time in 24-hour clock in the Time field.

  8. Choose Duration for the activity. Most of the time it should be 5 minutes. Remember that this sets your day, so if you make a duration 30 minutes you will get alot of notices when scheduling activities that the time is not available. There are only so many 30 minute time slots in day's work.

  9. Click on

    if you want to be reminded of an activity.

  10. Do not do anything for End Date and End Time.

  11. Select your Priority level. This field helps remind you of the importance of an activity.

  12. You can color code your activities to help identify the important ones. You can select if you want any one of the colors.

  13. The

    field remembers the most common subject matters. This does not have to be used, but is available to save you from having to type the same thing over and over and over again. IMPORTANT: The system automatically decides what is saved as a pre-set and what is not by the number of times it is used. You cannot save your own.

  14. Enter a brief description in the

    field. This should be brief, but easy to understand.

  15. When you do a follow up, the system will automatically remember the last history note and show it in the Details box. When you do a follow up, leave the text in the Details box so you know what the last history note was.

  16. In the

    field leave the name for you, if you are scheduling the follow for you or find the correct staff member if you are scheduling it for someone else.

  17. Check the Recurrence is on Once.

  18. When ready and you have checked everything click on
    button.

2020-06-04 02:50
Support

What Activity Type should I choose for a follow up or schedule?

The activity type you choose during a Follow Up or when you select Schedule an Activity from the Customer menu or if you press the  button should be based on exactly what you are going to do in that follow up or schedule activity.  Remember that the activity type is a brief one or two word description of exactly what you need to do for that specific activity for that specific customer.


ACTIVITY TYPE: Booking - Show/ Performance
The activity type  is used mostly by the events department and accounts team when a show has been booked.  It can be used by the SALES TEAM to notify when when you are going to close the deal or about to book a show with a customer and need to schedule an activity to remind you that this customer is going to book the show.  IMPORTANT: this is mostly used by the events department or accounts staff mostly.


ACTIVITY TYPE: Call
The activity type  is mostly used by the SALES TEAM and used when the follow up or schedule is to inform or remind you to call the customer.



ACTIVITY TYPE: Email
The activity type  is used to inform you or remind you to send an email.



ACTIVITY TYPE: General / All / Applicable for all
The activity type  is generic and is used when the follow up or schedule is not specific to any on of the other types.  This is mostly used by the system or support team.



ACTIVITY TYPE: Marketing Call
The activity type  is only used by the MARKET TEAM.  You can use this as the type if you are going to schedule an activity for the MARKETING TEAM, but this should not be used when referring to calling a customer or a call back to a customer.



ACTIVITY TYPE: Meeting
The activity type  is used when you are followup or scheduling an actual meeting.  This refers to a face to face meeting.  If you are going to call a customer to make a meeting, than select the activity type .  Meeting Activity types are specific for meeting face to face or Skype / Video Conferencing Meetings.



ACTIVITY TYPE: To-do
The Activity type  is used when you have to do something, that is not one of the other types.  Things like having to speak to an event manager.  Or check customer history.  Or check event calendar booking etc.  Remember it is more about things you have to-do with regards to the customer.



ACTIVITY TYPE: Website Form
The Activity type  is used mostly by the RECEPTION and ADMINISTRATION TEAM.   This is used when a website form has been completed by a customer and received by the our receptionist or an Workshop enquiry has been competed etc. 

2016-02-03 13:43
Support

An activity has a red background on it - what does this mean?

If you see an an activity / task that is shaded in red or has a red background like this shown below, where the middle activity is shaded red and the other two activities are white:



It means that that the activity is of the HIGHEST IMPORTANCE and should be done before any other activities on the day on that time.  A red coded activity is a priority and should always be actioned first.

2016-02-03 13:38
Event Managers

What to write in the Details Box of Clear Activity Page

What are the important things to remember to write in the Details Notes Box of the Clear Activity Page.



There are four main things that you should enter in the Details Box of the Clear Activity Page.

  1. The number you tried to dial
    1. (eg: CLD work)
    2. (eg: CLD mobile)
    3. (eg: CLD cust direct line or CLD cust DL)
      1. you can write something above or you can copy and paste or write the number you called when making the call
      2. (eg: CLD +612 8966-3360)
  2. The name of the person who answered the phone or you spoke to.
    Important: spk means spoke.
    1. (eg: spk to Jeanette (sec)) if you spoke to the secretary
    2. (eg: spk to cust) if you spoke to the customer
    3. (eg: spk to sec did not give me her name) if you spoke to the secretary but she never mentioned her name.

  3. Detailed information of what the recipient (customer) said and what you said and or offered.
    1. (eg: if the call was transferred)
    2. (eg: what the customer said or you provided)
  4. remember you are not writing a history only for you to read. it is history of what you did for the caller. All histories need to be easy to read and understand.


As an example, this is what one detailed note would look like.

CLD work spk to Barbara (sec) who said cust was busy.  Sec said to send email and she will pass it on.  Agreed to send email and confirmed best email address.  Email Sent and will follow up in 2 days to check if cust received it.

2020-03-02 22:16
event.managers

What is a follow up activity?

A Follow up Activity is often created after sending an email or clearing an existing activity.

It is similar to a schedule activity, with the difference being that it is a follow up from a prior task/activity that was completed.

To do a follow up activity follow the steps here How to do a follow up activity?

2016-02-10 15:45
Graham Normanally

What is a New History?

A New History is exactly as it sounds.  It means you are making a new historical note based on either a call, a to-do or an email.

New History should be used for a customer when 1 of the following occurs:

  1. When the customer calls you and does not have a scheduled activity for you to clear.
  2. A New Customer calls and you need to make a History.
  3. You make an error on the Clear Activity and need to create a history
  4. If you get a call transfer from the office staff about a customer and there is no scheduled activity that you have permission to clear.


To learn how to make a new history click here >>> How do I make a New History for a customer?

2016-02-10 15:52
Graham Normanally

I have a problem with putting in name of the customer or company into the "Schedule this activity for" in the Schedule Activity Page

If the customer name does not show up in the Schedule this Activity for field,

click into the box and type the name of the customer or company.  The name of the customer or company you have entered will be displayed for you to select.

When you see the correct name, click on it for it to be added into the field box.

2016-02-20 03:12
Graham Normanally

In the clear activity page when I am trying to copy the number its not letting me. There is a red circle stopping me to copy it.

This is a known error in Firefox and Mozilla browsers and is not supported.

It is recommended that you use the latest version of Internet Explorer or Google Chrome.

With Internet Explorer and Google Chrome, you will still see the red circle, however if you double click in the field it will highlight the phone number for you to copy and paste into the Phone System.

2016-03-19 00:49
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Add New Order / Book Event

Go to category

I am in the middle of booking a show and product details and option box is not working. I keep getting "select product". I have already selected the product.

If this occurs, check the following:

  1. Have you selected the product?
    1. If YES - problem should be fixed.
    2. If NO - continue

  2. Have you clicked on the Add New Order button on the customer detail page?
    1. If YES - continue trouble shooting.
    2. If NO - then it is recommended that you restart the order by clicking on the Add New Order button on the customer detail page.

      Please note, if you see a white box like this

      that opens blocking you from added the product to the order you may have pressed the Browse Categories button.
      This may be the problem and it is recommended to press the X to close the window.  The Browse Category button is used to browse a product by category, if you are not 100% certain of which product to select.  If you know the exact name of the product, it is recommended to search for the product in the Search field and click on the product to open up the product Option window.

 

2016-02-20 03:31
Graham Normanally

What does the Browse Categories button do in Add New Order?

The Browse Categories button opens a white box titled "Select Product"


This Browse Category button is used to browse a product by category, if you are not 100% certain of which product to select.  If you know the exact name of the product, it is recommended to search for the product in the Search field and click on the product to open up the product Option window.

2016-02-20 03:33
Graham Normanally

I keep getting "Option Tab Fields and/or Configurable Fields are NOT COMPLETED. Click on the Tabs and complete the fields." when using the product availability page or when trying to add a new order.

If you get the following error message.

"Option Tab Fields and/or Configurable Fields are NOT COMPLETED. Click on the Tabs and complete the fields."

When using the product availability page or when trying to add a new order, it means you have not completed all required fields.

In the section window click on the tab Options


and check that all required fields are completed.


Then if there is a Configurable Fields tab as well click on this tab


and check that all required fields in this tab have been correctly answered as well.

2016-02-20 03:41
Graham Normanally

Product Availability. Sales Production Calendar. How to use the Product Availability Page to find the next best available date.

In view of the challenges, difficulties and issues with find the most suitable event date to book an event, it has been decided to streamline all Countries with the method and system we are currently using in the USA and UK.

This new system now allows you to easily select a product and check the price of the product or the product availability based on the dates/times available for each available product and production team/bin allocated to a particular product/show/performance/event. The Product Availability page allows you to see the Availability & Price Check, the Product Details, the Product Description, the available Payment Method / Product Purchase Status, Staff Only Product Information, the ability to Copy the Link to provide to Customers by message or email, the Area/Region locations the product is part and the Production Team/BIN Calendar for each specific product. The product availability page reduces the unsureness of whether a product can be purchased or an event can be booked in a particular date with a particular production team/BIN.

Quick Reference Page Contents.

 

The Product Availability page allows you to check the Price of a Product or Check the availability of a product.

To check the Price of a Product:

  1. Click on the menu of Product and Product Availability.

  2. Select the product in the Product Select an Option drop-list box.

  3. If required change the currency to the correct currency by selecting the correct currency from the drop-list box.

  4. Press the Price Check Only button.

  5. In the Check price section leave the Use current store pricing option selected. You only need to use the Manually set the price for this item if you are checking a discounted price or a sales price to see the difference. This Manually set the price for this item should only be used on rare occasions.

  6. Enter the quantity being purchased.

  7. If applicable enter a coupon code to apply any related discounts.

  8. Select the appropriate options that are associated with the Product. This is important as some product options may increase or decrease the overall price of a purchase.

  9. Press the Check Price button.

  10. The prices of the Product based on your selections will be displayed on the right side of the screen. Most of column labels are self-explanatory.
    1. Below the Price Checking Results it will display other available prices (if applicable/available) if more or less quantities are purchased.

    2. If unsure at any time, always follow the company Never Assume Policy.

Check the availability of a product:

  1. Click on the menu of Product and Product Availability.

  2. Select the product in the Product Select an Option drop-list box.

  3. If required change the currency to the correct currency by selecting the correct currency from the drop-list box.

  4. Press the Check Product Availability & Price button.

  5. In the Check Availability section
    1. Select a value from Select Area/Region Select a location dropbox. It provides a search input field to find a region/zone location.

    2. Select a value from Select time dropbox or enter a suggested time if the Start Time field is a blank empty text-field.

    3. Select a date from Select Event Date calendar by click on the calendar field or calendar icon. You can place/hover your mouse over a date and it will inform you if it is available, limited or not available. There are colour codes used for easy reference.
      1. Available days are displayed with a Green background.

      2. Days, where there are limited time slots, will display in Yellow/Orange background.

      3. Days that are not available or booked out are displayed with a Grey background.]

      4. Days displayed with a blue background is a selected date or the first available date. Ignore this colour code as it is only telling you where the start of the first available date is.

  6. Once you have checked the availability you can do a price check specific to that date. Prices may increase or decrease depending on dates and timeslots depending on the demand of the product, or special discounts. To check the price specific to the availability of a product follow these steps.
    1. In the Check price section leave the Use current store pricing option selected. You only need to use the Manually set the price for this item if you are checking a discounted price or a sales price to see the difference. This Manually set the price for this item should only be used on rare occasions.

    2. Enter the quantity being purchased.

    3. If applicable enter a coupon code to apply any related discounts.

    4. Select the appropriate options that are associated with the Product. This is important as some product options may increase or decrease the overall price of a purchase.

    5. Press the Check Price button.

    6. The prices of the Product based on your selections will be displayed on the right side of the screen. Most of the column labels are self-explanatory.
      1. Below the Price Checking Results it will display other available prices (if applicable/available) if more or less quantities are purchased.
      2. If unsure at any time, always follow the company Never Assume Policy

Explanation of The Additional Tabs in Product Availability Page:

There are additional TABS in the Product Availability page that can help you with checking product availability.

  1. The Product Details TAB displays additional product details that are specific to the product that the customer may not be able to view. This information can be provided to a customer if asked. The additional information you can find here are
    1. Locations of where the product is may be available.
    2. It's suitability
    3. Event Product start times or Duration
    4. What the company provides.
    5. What if any, things that are recommended for the customer
    6. Product Minimum or Maximum Stage or Area required
    7. Product Minimum Setup & Set Down Time required (also known as Bump-In and Bump-Out)
    8. Any available resources and if additional charges apply
    9. Product Adaptability
    10. Minimum quantity required to be purchased
    11. Availability
    12. Product SKU (if applicable)
    13. Warranty Information
    14. Bin Picking Number (is the Troupe or Bump-In Group that is allocated for the product.
    15. Stock Level
    16. Deposit Required (if applicable)
    17. Visibility of the product (this is whether the customer can view this on the company website or if only staff can view the product for purchase.
    18. Featured (if the product is featured a special or popular product on the company website.

  2. The Product Description TAB displays marketing information and advertising material specific to the product that the customer may not be able to view. This information can be provided to a customer if asked.

  3. The Payment Method / Product Purchase Status TAB displays the allowed payment methods accepted that are specific to the product that the customer will not be able to view, as well as the status of the products visibility to purchase. This information cannot be provided to a customer even if asked.

  4. The Staff Only Product Info TAB displays the specific information specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only.

  5. The Copy Link for Customer TAB provides you with the exact customer URL link that you can copy and paste or give to the customer over the phone, by SMS or by email/letter correspondence. This information can be provided to a customer if asked.

  6. The Area/Region Values TAB displays the allowed quantity, minimum and maximum values for each date/time, and location specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only.
    1. Let's look the Area/Regions Values in more details. In the image it is displayed as Product Availabilty Results. This is the same as Area/Region Values

      Look at the required date and see if the there are any available dates. When reading the product availability page. The first number refers to the number of shows available on the date specified. The middle number indicates the minimum number of tickets allowed to be purchased. And the third number means the maximum allowed to attend or be purchased.
      Example 1: if we look at the image above Mar 01, 2016, Tue shows 1/90/1500.

      • The 1/90/1500 means there is 1 show available to be booked on this date (Mar 01, 2016 Tue)
      • The 1/90/1500 means there is 90 as a minimum of the number of tickets allowed.
      • the 1/90/1500 means there is a maximum of 1500 allowed at this event.

      Example 2: if we look at the image above Apr 01, 2016, Fri shows 0/90/1500.

      • The 0/90/1500 means there is 0 show available to be booked on this date (Apr 01, 2016 Fri)
      • The 0/90/1500 still means there is 90 as a minimum of the number of tickets allowed, but because there are 0 shows, this number is irrelevant.
      • the 0/90/1500 still means there is a maximum of 1500 allowed at this event, but because ther are 0 shows, this number is also irrelevant.

  7. The Production Team Schedule Calendar TAB displays the availability of the Production Team/BIN that has been allocated specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only. Refer to What is the region or radius to book an event? for a more accurate account of the radius each event must be within for each production team. If you are uncertain always follow the Never Assume Policy and ask your Events Team or Team Supervisor for assistance.

2020-06-04 02:34
Nikolas Harrington

A customer from a school has questioned the GST amount, as the price of GST was not included. Do all schools get the GST back from the government?

All show and event prices are displayed without GST.  GST is added to the final total amount payable.

Schools, vacation care centres, before and after school care centres, colleges and universities and most educational companies receive the GST back from the government.  Most school teachers and staff within educational companies do not realise this.  While Iconic Production has to charge educational companies the GST as part of the Taxation Law, educational companies will receive the GST back in what is known as GST credit.  This meaning that they are not actually charged the GST and the price quoted is correct.

Please note:
It is important to inform the customer that while we can provide them with this information they would need to speak with their company account or their financial advisor about whether they receive the tax back or not.  We cannot provide accurate accounting procedures or information.

2017-09-15 17:14
Peter Murphy

How can a customer make a booking? What options do we provide to customers to make a booking?

VERY IMPORTANT ALL SALES & EVENTS STAFF:  

AT NO STAGE SHOULD A BOOKING BE MADE BY EMAIL.  
IT IS NOT PROFESSIONAL, NOT COMPANY POLICY AND IT MEANS YOU ARE NOT PROVIDING A REAL CUSTOMER EXPERIENCE FOR THE CUSTOMER.  

By not calling them, you are not able to answer any the customers questions if they have any.  You are not able to confirm Customer Account Details before making the ADD NEW ORDER.

MAKE SURE YOU FOLLOW THIS. 

BOOKINGS CAN ONLY BE MADE USING THE FOLLOWING STEPS:
To make a booking and secure your event date, we offer our customers 3 options.  As a staff member you can provide them the following information. 
The customer can either ...

  1. Book Online by going to https://bookings.iconicperformances.com.au/ , and select your chosen product manually through the categories menu.  You can assist them by helping them navigate through the company booking website.  Or you can send them an email with the correct link of the product for the customer to click on the link or entering that is mentioned above.

  2. Call our sales & event management team on 1300 860 074  - 24 hours 7 days week.

  3. Or send the customer an email asking for the customer's best time and date to call you and you or another sales or event managers can call the customer at their requested time and date to book the event.  The alternative it to ask the customer or secretary what is the best time to call the customer back to confirm the booking.

These are the three professional ways to make a customer feel important, valueable and not waste their time answering email questions to make a booking.

A customer can book their event online at https://bookings.iconicperformances.com.au/. 
A SALES or EVENTS STAFF MEMBER IS NOT ALLOWED TO USE THE online booking system https://bookings.iconicperformances.com.au/  to book an event.

SALES or EVENT STAFF must only use and are to book an event using the internal ERM system to book an event.  For more information in adding a new order refer to Steps to Book an Event or Add New Order

2016-03-14 23:41
Graham Normanally

How do I add another product to an order?

To add 2 or more product to an order in the ADD NEW ORDER, in part 2 of the page, search for the product again in the Search box.  Then select the product and it will open up a new Product box to complete.  When finished press ADD PRODUCT and this will add the additional product.

If you are trying to add the same product twice because of a different date or because of a variance in the product, search for the same product in the search box and select the same product.  This will open up the product box again for you to add the product.  When finished press ADD PRODUCT and this will add the additional product.

2016-03-17 11:55
Graham Normanally

A customer would like to have two shows on the same day, but the product availability page shows only 1?

If a customer wants two or more shows on the same day and the product availability page only shows 1 available, contact

  1. the event management team on Slack
  2. or your Team Supervisor on Slack or
  3. The Executive Producer on Slack

and see if they can open additional shows for that day.  This will need to be approved, but most of the times it is possible.

2017-09-15 18:25
Graham Normanally

I made a booking and i am on the page where it says add order. Now the customer wants the tax invoice to be sent to her e mail id and she gave it to me just before clicking ADD NEW order. What do I do.

You should have confirmed the email address before this.  But in the final payment window up the top right you will see email addresses.

click on the + button and then add her email address there

when you finish the booking.  go to the customer detail page and add the email address of the customer in the work email field of the customer account.

2016-03-17 11:59
Graham Normanally

Deposits for Events, shows and products

Most of Iconic's events, shows and products require a deposit.  Where a deposit is required, the amount for the deposit will be displayed on the Order section.

Deposits are often calculated as a percentage of the total cost of the event, however some items may just be an amount required. 
Please note that deposits are not the same for every order and it should be checked before quoting it to the customer. 
Please note that deposit amounts are often rounded up to the nearest multiple and so the customer should told the amount of the deposit required and not the percentage.  The percentage is only a figure used to calculate the amount and the amount is rounded up to make it the nearest whole dollar multiple.

The deposit amount and/or the percentage of the total amount will be shown in 3 different locations.

LOCATION 1:
PRODUCT AVAILABILITY PAGE: (click here for more information on the product availability page)

In the product availability page after selecting your product it will show the deposit amount or percentage required.
Example:

By completing the Product Price Check in the product availability page it will then display the total amount for the deposit required.
Example:

 

LOCATION 2:
NEW ORDER PAGE: (click here for more information on new order page)

In the new order page after selecting the customer name and selecting the product and filling in the necessary details, the total amount of the deposit if a deposit is required will be displayed
Example:

 

LOCATION 3:
CUSTOMER ONLINE BOOKING:

If a customer decides to booking online, you may inform them that the deposit amount will be displayed before they complete the order and they can choose to pay for the booking in full or with a deposit.


Questions Asked and Answered:

  1. David Phillip | 06-May-2020 06:52 |
    Question: Under what circumstances may a customer not be required to pay a deposit?
    1. answered by @barbara.green | 06-May-2020 14:13 |
      1. there is not one answer to this dear.  Deposit on products are set by the accounts department the company board of directors of what product is allowed a deposit to be taken and what product is not allowed deposits.  Every performance and show has its own rules and requirements.  To know if a product requires or allows a deposit you have to check in the Product Availability page or ask a manager in the department.

2016-06-17 16:10
Steve Baltzois

Steps to Book an Event or Add New Order

There are a few ways to book an Event or Add New order.  The easiest way is to find the customer detail page first by using the Customer Search field, then click on the
button.

When making a booking you must make sure you are 100% accurate and correct in following Company Procedures.
If you are ever less than 100% sure, meaning you have a doubt or are unsure of something you must always follow company procedure and know act professionally at all time and follow the FAQ company policy on If unsure on something or anything about my job or role within the company what should I do?

 

HOW TO BOOK AN EVENT OR ADD NEW ORDER:

  1. If you are not in a Customer Details Page then Search for the customer using the View Customer List or Search / Lookup a Customer

  2. If you are in a Customer Details Page proceed with the information below to add a new order.
    1. Press the right button depending the type of call:
      1. Press the  NEW HISTORY  button, if the call is an inbound call.
      2. If you are making a call, an outbound call, then you would already have the clear activity page open, and therefore you can go to the customer details page to begin the order process at step 2.2.
    2. Make sure you are now in the Customer Details Account Page.
    3. Check the customer's first and last name.
    4. Check the Role / Positionsif you see N/A or Unknown TBA, ask the customer for their role with the company and select the most appropriate.
    5. Check the Customer Status = must always show as ACTIVE.  If not then change it before making an order.
    6. Check the Referred Byif you see N/A or Unknown TBA, ask the customer for their role with the company and select the most appropriate.
    7. Check the Phone Numbers of the Customer.
    8. Check the Work Email address of the Customer.
    9. Check the Personal Emailyou do not need to confirm/check this, only add if customer wishes to provide it.
    10. Check the Company Name.
    11. Check the Billing Address of the Company.  If the customer gives you the location address, make a note of it for later, but this is the Billing Address and the Billing Address cannot be a PO Box.  If the Billing address is the same as the location address, just enter the Billing Address here.
    12. Confirm the Company Type, if it is empty.
    13. Check that the Company Statusmust always show as ACTIVE.  If not then change it before making an order.
    14. Check the Company / Account Nameconfirm with customer the name of person who handles accounts at the the company.  If the customer says to send to them, write their name here (but do not add customer's email in Company / Account Email field)
    15. Check the Region / Zone.  If not showing, press the Get Region/Zone Button.
    16. Websiteyou do not need to confirm/check this.
    17. Yr Numyou do not need to confirm/check this.
    18. Total Numyou do not need to confirm/check this.

  3. When you have confirmed all the details of the customer on the Customer Details Account Page, press the  SAVE CHANGES   button.

  4. Press  NEW ORDER  button.

  5. The New Order Page will open.


  6. IN PART 1 of ADD NEW ORDER CUSTOMER INFO, all you have to do is press the Use this Address button on the left hand side to bring all the details you confirmed from the customer details page over to the order.
    In Part 1-Customer Info it will ask the Billing Details for the Booking.  This will be the details of the Customer you are normally speaking with.  To make this quick you can press the USE THIS ADDRESS.  If you press it, it stops you from having to reenter all the details one by one.  If you checked the details before, then you only need to press "Use this address" and it fills the details automatically.  Click on the Use This Address button on the far right for the system to automatically populate the saved information from the customer.
    IMPORTANT: by clicking on

    button it will save you from having to re-confirm or re-enter the customer details twice.

    1. You do not have to reconfirm the details as you have already done this.
    2. Check and make sure that the name in the Orders For Name field is the correct name of the customer.  If not, reconfirm and make changes here.
  7. Press the  NEXT  button.

  8. IN PART 2 of ADD NEW ORDER ITEMS IN ORDER, this is where you select the product the customer is buying and complete all the required details.
    1. Make sure you have checked the Event Calendar for Product Availability (refer to When can I book an event? How to check for product availability? How to work out ) for product availability page and the event to be booked is within the Region Radius.  Refer to What is the region or radius to book an event? on where to book an event.

    2. Part 2 of Add an Order will open up.  This is where you will select the Product to book.


      In the Search

      field click in the white box area and type to find the name of the product or event you are going to book for the customer.

      • Move to the next step unless you are not able to find the product using the Search Product Box then you can click on

        and browse for the product or event by category.

    3. After selecting your product or event, complete the required fields with precision.  Be very specific.

      It opens up the Customize page. here we have to select the correct details. This is very important because if the details are wrong the crew will have problems with arriving and setting up the event.  If you are unsure with any of the details, either ask the customer or put the customer on hold and request help on SLACK.

      COMPLETE ALL THE DETAILS CORRECTLY.

      With regards to the Quantity, ensure you inform the customer that the number of tickets purchased are required to be paid for.  If the customer is not sure of the exact number, encourage the customer that they could either by the minimum amount or we recommend that 10-15% less than what they think would be best.  Let them know that any additional tickets after the original booking would be charged at the same rate.

      If the product requires a time always enter it the correct way. 9am would be incorrect. Always enter an hour, then :, then minutes, then am or pm.  Example.  always 9:00am or 11:30pm or 1:35pm.  These are correct times.

      Remember that if a product requires an Event Date, the date must be available for that region.  If the date required is on an empty week (meaning) a week where no other events are booked remember that date would not be best because it was on an empty week.  if that happens remember you need to ask a team supervisor for permission or find a week where other events are on near their area.  For additional information on selecting the best date refer to (refer to When can I book an event? How to check for product availability? How to work out )

      OPTIONS TAB: Make sure you if the Product has an OPTIONS TAB, complete the details in full.  The more information, the less chance of an error or mistake being made.

      IMPORTANT NOTICE: Only one item, one product or one timed product can be added in each Item Line.
      An event/show/performance is classified as a Product.
      Where a customer wants multiple events/shows/performances/products which can be classified as
      * A different time
      * A different date
      * A different age group
      * A different location

      Remember that each product is specific to itself and should always be listed as each individual item.
      If you are unsure follow company policy ... If unsure on something or anything about my job or role within the company what should I do?

    4. When all fields are completed click on


    5. Confirm the price per ticket and show cost to the customer and if inform the customer if a deposit is required as shown on the system.  If it does not mention a deposit move to the next step.

    6. Scroll down and Click on
      button.

    7. Additional things you may use, but it is rare when doing a booking are:
      1. If you want to Edit the product click on the

        button to the far right of the product and select


      2. If you want to Copy the product to make a duplicate event booked for the same customer click on the

        button to the far right of the product and select
        Copy Option.

      3. If you to want Delete the product to make a duplicate event booked for the same customer click on the

        button to the far right of the product and select
        Delete option.

  9. In Part 3 - Location and Transport ... Confirm with the customer that the event will be setup and performed at the

    location address as shown.  In Part (3) Location and Transport. you only need to check and ask if the details are correct.  Confirm with the customer that they will be the main contact and the address for the show will be as shown.

    1. Ask the customer if they will be the main contact on the day of the event.
      1. If they say NO, press the New Single Address button and enter the name and confirm the name of the person who will be the contact at the location where the product will be.
      2. If they say YES, then confirm with them the address that the event product will be at.
        1. If they confirm the address is the one displayed on the screen then move to point 2 below (NEXT)
        2. If they say the address for the location of the event product is different to the one displayed press New Single Address
          If they say NO or the address or details or contact name is different to the name of the Billing Customer click on


        3. Click on the Use This Address button on the far right for the system to automatically populate the saved information from the customer.
          IMPORTANT: by clicking on

          button it will help you then can add or edit the related fields.  Scroll down through each field and edit with the correct information from the customer.

          1. Confirm the name of the actual customer who will be the main contact at the venue on the day of the event.  Add their First Name and Last Name.
          2. Confirm the Direct Phone Number for the new contact
          3. Confirm the Role/Position/Title of the new contact.
          4. Confirm the Mobile of the new contact.
            1. Sometimes the person you are speaking with may not know the new contact's mobile number or does not want to give it out.  If this is the case, leave the field blank.
          5. Confirm the Company of the new contact. (many times it will be the same company, however it still needs to be confirmed).
          6. Confirm the Company Phone Number of the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          7. Confirm the Company Email of the new contact. (this is the actual email address of the new main contact, not the company email address for the company).
          8. Confirm the Fax Number of the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          9. Confirm the Location Address of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          10. Confirm the Location Country of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          11. Confirm the Location State of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          12. Confirm the Location Suburb/Town of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          13. Confirm the Location Postcode of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          14. Make sure you have "Save to Customer's Address Book" checked, for future reference.
          15. Location Details Method:
            1. At Iconic Productions we rarely charge a location fee, however Check with @eventmanagers if there is to be a charge before moving on.
            2. If a fee/charge does apply @eventmanagers will tell you want to do, otherwise skip this and move to the next step below.
    2. Scroll down and Click on 
      button.
  10. You are now in Part 4, the Payment and Completion of the Purchase of the product.  Take your time here and be very accurate and clear with what you are saying and doing.  Mistakes cost us money and make us look very unprofessional.

    1. Confirm all the details with the Customer again as displayed on the screen.
      1. Confirm the Billing Details as displayed.
      2. Confirm the Location and Transport Details as displayed.
      3. Confirm the Item Description of the Product Purchased Details as displayed.
        1. Confirm the Qty and Item Price and Item Total as displayed.
    2. Scroll down where it says 'Terms and Conditions. Read and confirm the following conditions with customer and tick each box when customer accepts/agrees to T & C's. Press the RECORD button to commence the proof of purchase of the product. '
      1. Press the  RECORD  button.
      2. Read out the first line to the customer.
      3. When the customer confirms it or says Yes or acknowledges it, press the checkbox on 1.
      4. Read out the second line to the customer.
      5. When the customer confirms it or says Yes or acknowledges it, press the checkbox on 2.
      6. Repeat this for each line as displayed until the very end of all lines.
      7. If the customer has any questions, you can always answer them and then repeat the T&C again to gain acceptance from the customer.
      8. IMPORTANT: All check-boxes must be ticked before a purchase can be made.

    3. Ask Customer how they would like to pay.  Select the correct payment method informed by the customer in

      window.  IMPORTANT: Do not select Pay-Pal.

    4. PAYMENT OPTIONS:
      1. TAX INVOICE:
        1. If the customer requests a Tax Invoice, you need to ask for the email address for the Accounts Person.  Also ask for name of the person who handles account and write the name of the accounts person in the Staff Notes field with (Accounts Name: ******)

      2. Credit Card (PINPAYMENTS)
        1. Inform the customer that a Bank Credit Card fee will be added to the total cost.  Most customers accept this.
        2. Select Credit Card PinPayments
        3. Inform the Customer of the total amount that will be charged to the card.
        4. Ask for the Name of the Card.  This has to be entered 100% accurate (no mistakes)
        5. Ask for the Credit Card Number, Expiry and CVC number. This has to be entered 100% accurate (no mistakes)
        6. Ask for the email address they want the receipt to be sent to for the purchase. This has to be entered 100% accurate (no mistakes)
        7. The address is a security measure we take and is often the address of the Company Bill Details or if it is individual sale then it would be the address the card is connected with.  This needs to be confirmed with the customer as in you are confirming the billing address details for the purchase by credit card.
    5. Ask customer if they want the booking order to go to someone elses email address.  
      1. If they say YES click on
      2. Enter the email address and then in Staff Notes, write the name of the person whose email address you entered here.
      3. Repeat if necessary.

    6. DEPOSITS:
      1. DEPOSITS: At times, customers will be required to pay a deposit to secure the event date.  If is the case the system will display the item below in Orders Summary.  If this is the case select Yes. and you can inform the customer of the deposit amount required to be paid.
        .
    7. COUPONS / DISCOUNTS:
      1. If the customer has a discount or coupon code, Scroll up to where it says Coupon or Gift Certificate, enter the code and press apply for the discounts or coupons.  If customer has a coupon code, add this for the discount or else scroll down.

    8. In the Order Comments field you an add additional comments that are visible to the Customer.
      IMPORTANT: Remember anything you enter in the Order Commets will be seen by the customer.

    9. In the Staff Notes you can add comments about the customer or order that is ONLY VISIBLE BY STAFF.

    1. Before pressing the Add New Order button inform the customer of the following ...
      1. Inform the customer about the confirmation purchase email using the following speech text:
        1. "The confirmation of your purchase today will be sent to you on your email address that we confirmed earlier and you should receive the email within 10-30 minutes.  The email is a very long email and sometimes it goes into people's spam or junk mail inboxes.  If you don't receive the confirmation purchase email within the next 30 minutes please check your spam or junk mail and it possibly will be there for you".

      2. Promote the experience of Iconic Productions to the customer using the following speech text:
        1. "Here at Iconic Productions we like to make your experience with Iconic, every way exciting and Iconic and before we finish today if there is anything else that I can do to make your experience amazing". 

        2. Answer any questions professionally.  If you are unsure of the answer, ask @eventmanagers (if you need to put the customer on hold do this).

      3. Thank the customer for using our services using the following speech text:
        1. "Thank you for using Iconic Productions and have a pleasant day."
    2. Click on

      to complete the purchase and add the booking and finalise order into Iconic's ERM system.

    3. You have completed your booking. CONGRATULATIONS.

  11. Go to the NEW HISTORY page that you opened up at the beginning and enter the details there or if you are clearing an activity clear it now and create your followup activity.

Questions Asked and Answered:

  1. David Phillip | 06-May-2020 07:35 |
    Question: Why does Iconic not accept PayPal?
    1. answered by @peter.murphy | 11-May-2020 12:20 |
      1. The USA office has a matter in court against PayPal and waiting for settlement.

2020-03-11 08:43
Matthew Walker

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

Adding additional tickets to an existing order

If a customer wishes to add additional tickets an event, follow this procedure.

  1. Use the same procedures as How to add a new order?. except when you are in

  2. Select in the Product Search field



  3. Select

  4. The amount to be entered here is the original price per ticket as in the Customer's Current Open Booking.
    Important: You will need to check the customer account in Orders and find the price per ticket they originally paid.

  5. After entering the original price per ticket from the current booking the customer is adding tickets to,
    Add the number of extra tickets the customer is buying in

  6. Press the Options TAB

  7. Enter all the required fields of the original booking in the Options TAB.
    Important: This is vital as the extra tickets have to be applied to the Original Booking Event Order.  Make sure this is 100% accurate.

  8. When all the details are entered correctly, press the  button.

  9. Continue with the New Order in the same way you book a Product or Event Order.

  10. In the  section
    Important that this Address here is the same as the Original Booking Order the Additional / Extra Tickets are being issued for.  This can be found on the Customer's Account Orders TAB.

  11. Continue with the order in the same procedures of How to add a new order? 

  12. Important: Discounts and Vouchers cannot be applied to

 

2017-05-10 01:47
Barbara Green

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Bulk Edit Product Calendar Page

Go to category

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Customer

Go to category

How do I search for a customer on the Search / Lookup a customer?

To search for a customer or company click on Customer and Search / Lookup Customer

When searching for a customer using the Search / Lookup a customer page it is best to search for the customer in three easy steps.
Use the fields available one at a time.  Each field will reduce the results based on each entered text in each field.
The results based on your search text and selected fields will display below.

If you are searching a customer from your customer account (ID) enter the customer account ID in the white field box found to the right of Adv Search.

Firstly ask the customer for the company they are associated with and in the Search / Lookup a customer page in the "Company Field" enter the name of the company.  Ask the customer for the spelling if unsure.

  1. If the results are zero or have not found the correct company, then proceed below.

 

Secondly ask the customer for their full name or just their last name/surname and in the Search / Lookup a customer page in the "Full Name Field" enter the name of the customer.  Ask the customer for the spelling if unsure.

  1. If the results are zero or have not found the correct company, then proceed below.

 

Thirdly ask the customer for their work phone and in the Search / Lookup a customer page in the "Phone Field" enter the number (with the area code - but do not use ( )).  Ask the customer for the correct number if unsure.

  1. If the results are zero or have not found the correct company, then ask the customer if they are an existing customer or a new customer.
    1. If they are an existing customer, repeat the steps or try using the other fields to find them.
      1. If still the results are zero, then communicate with the team and see if they can help you find the customer.

    2. If the customer they are a new customer and a new company then proceed to adding them as a New Customer (read more on FAQ  Add a New Customer with a New Company).

    3. If the customer is a new customer, but is with an existing company, then proceed to add them as a New Customer to an Existing Company.

2017-09-18 15:09
Event Managers

Add a New Customer with a New Company

To ADD a NEW CUSTOMER and a NEW COMPANY follow these steps.

  1. Click on the menu Customer then Add New Customer.


  2. Fill in all the related customer details.  Where a * is displayed, this means it is a required field and is required.
    1. The phone number fields are divided into two parts.  One is for the Contact (customer's) phone numbers.  The Other is specific to the Company phone numbers.

  3. Click on the button New Company


  4. Enter the name of the Company as the customer tells you.  Ask the customer for the spelling if unsure.
    IMPORTANT: the Company Name field does not allow for special characters like , ", ' ( ) +.  It only allows spaces - or numbers.

  5. Complete the Company based fields.

  6. The Region / Zone field will automatically calculate the Region.  If it does not, write N/A in the field and when the customer details are saved, click on the  button and it will calculate the correct region.

  7. The   field box should have details that are specific to the best times to call the customer or Important Customer Notes.  This field is only visible to Iconic Staff.  It is not a required field.

  8. The  field box should have details that are specific to the Company.  This field is only visible to Iconic Staff.  It is not a required field.

  9. When all details are completed click on the  button.


IMPORTANT: The  button will show you the list of all customers on the Iconic System and should only be pressed on this page if you need to view the entire list of customers.  It will open the List in a new TAB.  Your information entered in the Add New Customer Page will still be available on the previous TAB.

2017-01-16 02:29
event.managers

Add a New Customer to an Existing Company

To ADD a NEW CUSTOMER to an EXISTING COMPANY there are two options.

Quick Reference Page Contents:

 

OPTION 1: (use only if you have used the Search / Lookup page for the company and have the correct company result displayed)

  1. In the Search / Lookup page (FAQ: How do I search for a customer on the Search / Lookup a customer?) you would have already searched for the company.
  2. Place a tick in the check-box of the correct company the New Customer is part of.


  3. Click on the Add Customer button



  4. Fill in all the related customer details. Where a * is displayed, this means it is a required field and is required.
    1. The phone number fields are divided into two parts. One is for the Contact (customer's) phone numbers. The Other is specific to the Company phone numbers.
    2. Always try to obtain the mobile number of a customer.  If not press the n/a checkbox.
    3. Always enter an email address.  This is very important and is required to create an account.  An Account should not ever have an empty work email address and you can inform the customer that to create an account we do require the best email address.  If they refuse press the n/a.
      1. If the ERM system informs you that there is another account with the same email address, click on the link and check if that email address belongs to the right customer.  If not seek assistance from @eventmanagers or press n/a and try to obtain the email at a later time when you call the customer.
    4. Mobile phone numbers and email addresses are important data for the company and the accounts.  We always try to get these details.
  5. Check that the correct company name is displayed in the Company section with the Existing Company button selected.

    IMPORTANT: if the company name is not correct.  Click the Cancel button and try again or use Option 2.

  6. The Company Address details should be displayed.  Please confirm with customer.  If they are not displayed correctly or the customer provides updated details, please change the address details. 

  7. The Region / Zone field should automatically be displayed. If it does not, or n/a is written in the field click on the

    button and it will calculate the correct region.

  8. The

    field box should have details that are specific to the best times to call the customer or Important Customer Notes. This field is only visible to Iconic Staff. It is not a required field.

  9. The

    field box should have details that are specific to the Company. This field is only visible to Iconic Staff. It is not a required field.

  10. When all details are completed click on the
    button.


IMPORTANT: The

button will show you the list of all customers on the Iconic System and should only be pressed on this page if you need to view the entire list of customers. It will open the List in a new TAB. Your information entered in the
Add New Customer Page will still be available on the previous TAB.


OPTION 2: (add New Customer to Existing Company in Customer Detail Page)

  1. In the Search / Lookup page (FAQ: How do I search for a customer on the Search / Lookup a customer?) you would have already searched for the company.
  2. Click on any contact name that is connected with the company.
  3. When the Customer Detail Page opens click on the button
  4. Fill in all the related customer details. Where a * is displayed, this means it is a required field and is required.
    1. The phone number fields are divided into two parts. One is for the Contact (customer's) phone numbers. The Other is specific to the Company phone numbers.
    2. Always try to obtain the mobile number of a customer.  If not press the n/a checkbox.
    3. Always enter an email address.  This is very important and is required to create an account.  An Account should not ever have an empty work email address and you can inform the customer that to create an account we do require the best email address.  If they refuse press the n/a.
      1. If the ERM system informs you that there is another account with the same email address, click on the link and check if that email address belongs to the right customer.  If not seek assistance from @eventmanagers or press n/a and try to obtain the email at a later time when you call the customer.
    4. Mobile phone numbers and email addresses are important data for the company and the accounts.  We always try to get these details.
  5. Check that the correct company name is displayed in the Company section with the Existing Company button selected.

    IMPORTANT: if the company name is not correct.  Click the Cancel button and try again or use Option 2.
    1. If you are adding the customer to a New Company press the  New Company   button and complete the details for the New company.
  6. The Company Address details should be displayed.  Please confirm with customer.  If they are not displayed correctly or the customer provides updated details, please change the address details. 

  7. The Region / Zone field should automatically be displayed. If it does not, or n/a is written in the field click on the

    button and it will calculate the correct region.

  8. The

    field box should have details that are specific to the best times to call the customer or Important Customer Notes. This field is only visible to Iconic Staff. It is not a required field.

  9. The

    field box should have details that are specific to the Company. This field is only visible to Iconic Staff. It is not a required field.

  10. When all details are completed click on the
    button.

2020-06-04 02:44
Nikolas Harrington

What is a New History?

A New History is exactly as it sounds.  It means you are making a new historical note based on either a call, a to-do or an email.

New History should be used for a customer when 1 of the following occurs:

  1. When the customer calls you and does not have a scheduled activity for you to clear.
  2. A New Customer calls and you need to make a History.
  3. You make an error on the Clear Activity and need to create a history
  4. If you get a call transfer from the office staff about a customer and there is no scheduled activity that you have permission to clear.


To learn how to make a new history click here >>> How do I make a New History for a customer?

2016-02-10 15:52
Graham Normanally

When adding new customer to existing company, I place in email address and red box pops up saying "this email already used"? How can I get past this to add her as new customer?

This indicates that the customer's email address is on the system.  If this is the case, you will not need to add customer on the System.  Instead use the Search / Look up page "How do I search for a customer on the Search / Lookup a customer? " and search for the customer using the customer's email address that you were trying to enter.

In the Search Results, click on the customers name to open up the Customer Details Page of that specific customer.

If the message appears, it means at some point we had added the customer into the system with her email address.

2016-02-10 16:19
Graham Normanally

I have been given new details for a customer account. Do I change the existing customer&#39;s details?

The answer is NO!.  Do not change the details of an existing customer account, unless that specific customer is asking you to change their specific details.  If the details you are given or about to be changed relate to a different customer or refer to a completely different person or customer, then you MUST CREATE A NEW CUSTOMER for that company and fill in the related details for the new customer.

To create a new customer to an existing company go to Add a New Customer to an Existing Company

To create a new customer with a new company go to Add a New Customer with a New Company


We MUST NEVER CHANGE an existing customer's details unless that specific customer has asked to change her name, because it is spelt wrong, or they have a new mobile number or they have a new email address.

If the specific customer is not the person who is telling you to change the details or the details the specific customer is talking about is not about themselves specifically but about someone else you MUST NEVER CHANGE the specific customers details, but rather ADD THE NEW DETAILS of the related information as a NEW CUSTOMER.

 

If the customer or secretary or someone else provides you with information about a new customer - we do not change the existing customer's details at all.

We first check to see if that customer is on our system and if not then you create a new customer account for that customer with the customer details.

 

Examples:

  1. If Customer A, says that the best person to speak to is Customer B and gives you Customer's B email address ...
    1. You DO NOT CHANGE customer's A email address or First and Last Name and type in the Customer's B email address or First and Last Name in replace of customer account.
      1. You create a new customer for Customer B email address and you add customer B email address and name in the new customer account you created.
  2. If Customer C (a secretary), says that the best person to speak to is Customer B and gives you Customer's B email address ...

    1. You DO NOT CHANGE customer's A email address and type in the Customer's B email address in replace.

      1. You create a new customer for Customer B email address and you add customer B email address in the new customer account you created

  3. If Customer A, says that you should call Customer B on her mobile and gives you Customer's B mobile number ...
    1. You DO NOT CHANGE customer's A mobile number and type in the mobile you were given for Customer B in replace.
      1. You create a new customer for Customer B and you add customer B moble number in the new customer account you created

  4. If Customer A, says
      1. that they have a new mobile number
      2. or that they have changed their email address
      3. or that their name is spelt wrong
      4. or that company address is wrong or incorrect
      5. or that the company Work Phone number is wron
        1. You then can CHANGE the details the customer is referring to because it directly refers to them. 

  5. If Customer A, says
      1. I have changed companies and my new company is XYZ
        1. You then can CHANGE the company details of the Customer A and attach them to an existing company or if it is a new company, create a new company with the new company details.

 

Remember that we do not CHANGE CUSTOMER DETAILS if the information we get is about another customer.

 

2016-02-22 22:12
Steve Baltzois

I have 2 (two) identical customers in my view activity / task list. What do I do?

If you have found 2 identical customers, contact Graham (Support) on the Support Channel of Slack Communications. 

If requested than schedule an activity for Graham (Support) to look into this matter to be sorted out.


Questions Asked and Answered:

  1. David Phillip | 09-Jul-2020 12:46 |
    Question: is "Graham (Support)" still the current contact in this regard?
    1. answered by @nikolas.harrington 09-Jul-2020 13:43
      1. No, I replaced Graham.  If you find two identical customers you speak to the Event Supervisor on Slack and they provide you with a code to make the changes.

2016-03-14 23:18
Graham Normanally

A customer from a school has questioned the GST amount, as the price of GST was not included. Do all schools get the GST back from the government?

All show and event prices are displayed without GST.  GST is added to the final total amount payable.

Schools, vacation care centres, before and after school care centres, colleges and universities and most educational companies receive the GST back from the government.  Most school teachers and staff within educational companies do not realise this.  While Iconic Production has to charge educational companies the GST as part of the Taxation Law, educational companies will receive the GST back in what is known as GST credit.  This meaning that they are not actually charged the GST and the price quoted is correct.

Please note:
It is important to inform the customer that while we can provide them with this information they would need to speak with their company account or their financial advisor about whether they receive the tax back or not.  We cannot provide accurate accounting procedures or information.

2017-09-15 17:14
Peter Murphy

How can a customer make a booking? What options do we provide to customers to make a booking?

VERY IMPORTANT ALL SALES & EVENTS STAFF:  

AT NO STAGE SHOULD A BOOKING BE MADE BY EMAIL.  
IT IS NOT PROFESSIONAL, NOT COMPANY POLICY AND IT MEANS YOU ARE NOT PROVIDING A REAL CUSTOMER EXPERIENCE FOR THE CUSTOMER.  

By not calling them, you are not able to answer any the customers questions if they have any.  You are not able to confirm Customer Account Details before making the ADD NEW ORDER.

MAKE SURE YOU FOLLOW THIS. 

BOOKINGS CAN ONLY BE MADE USING THE FOLLOWING STEPS:
To make a booking and secure your event date, we offer our customers 3 options.  As a staff member you can provide them the following information. 
The customer can either ...

  1. Book Online by going to https://bookings.iconicperformances.com.au/ , and select your chosen product manually through the categories menu.  You can assist them by helping them navigate through the company booking website.  Or you can send them an email with the correct link of the product for the customer to click on the link or entering that is mentioned above.

  2. Call our sales & event management team on 1300 860 074  - 24 hours 7 days week.

  3. Or send the customer an email asking for the customer's best time and date to call you and you or another sales or event managers can call the customer at their requested time and date to book the event.  The alternative it to ask the customer or secretary what is the best time to call the customer back to confirm the booking.

These are the three professional ways to make a customer feel important, valueable and not waste their time answering email questions to make a booking.

A customer can book their event online at https://bookings.iconicperformances.com.au/. 
A SALES or EVENTS STAFF MEMBER IS NOT ALLOWED TO USE THE online booking system https://bookings.iconicperformances.com.au/  to book an event.

SALES or EVENT STAFF must only use and are to book an event using the internal ERM system to book an event.  For more information in adding a new order refer to Steps to Book an Event or Add New Order

2016-03-14 23:41
Graham Normanally

Do we have to create a new account even if the customer asks to talk to someone else or do we need to create it after at least having single communication with the new person?

Yes, you would need to create a new customer.


steve.baltzois
 [16:11] @nash.sharma: What you need to do is create a history note on the account of the customer who said to you to speak to the other person.
Then create a new account for the new customer if you will be dealing with that new customer from this point forward.
 
 
steve.baltzois [16:14] @nash.sharma: don't forget to create an activity to call the new customer you have created as well under their account.
 
 

2016-03-15 06:45
Graham Normanally

I am unable to find a suburb in the suburb/town drop list

When adding a suburb/town or looking for a suburb/town in the drop list, if the suburb is not listed

Contact support by sending a slack message and ask them to check and add the suburb if not in the system.

To view the new suburb, select a different state, then select the correct state again and this will refresh the suburb/town list.

2016-03-17 12:03
Graham Normanally

Customer has no mobile number or has not provided their mobile or cell number?

If the customer has not mobile/cell number or does not want to give their mobile number, do not add any number in the Contact Phone # mobile field.

Instead press the checkbox n/a under the Mobile* label to disable the mobile field.

If at a later time a mobile number is given, untick the check box and enter the mobile number and click SAVE CHANGES.

2016-03-30 00:05
Graham Normanally

What is n/a on Mobile and Work Email field?

In the Add new Customer page and Customer Detail Page you will find n/a on two fields.

You will find N/A on the Mobile field

 

and you will N/A on the Work Email field

 

The checkbox on these fields are to be used when the customer does not provide a mobile number or a work email.  The tells the system that the field is not available or not applicable.

The should be used if the customer does not provide you with a mobile number or does not provide a work email address. 

The is there to avoid typing generic details to fill in the required field.

If the customer does not provide you with a mobile number or a work email address press the related for the field not provided or given to you or you do not have it.

2019-09-27 01:27
Graham Normanally

Customer Status. What is Active and Inactive do on the Status of a customer or company?

The ACTIVE and INACTIVE options in CUSTOMER STATUS and COMPANY STATUS turns a customer or company into an ACTIVE status or an INACTIVE status.

 

ACTIVE status = The customer or company account is able to be worked on, new orders and emails can be issued to the customer and that the customer's account is working.

 

INACTIVE status = The customer or company account is closed, is no longer available or has been closed.  Check history or important notes section to see why a customer or company has an INACTIVE status.  In effect the account is closed.

 

All customer accounts when created or started will have an ACTIVE status.  Most staff are able to close a customer or company account.  However customer or company accounts can only be reopened with the approval of a supervisor. 

 

What to do if you accidentally make a customer or company account INACTIVE?

  1. Immediately contact your supervisor and inform them of the error.  They will need to know the customer full name, customer ID number and the company name.
  2. The supervisor will find the closed (INACTIVE) account and will reopen.
  3. It is important that if the account is incorrectly or by accident made INACTIVE, do inform your supervisor.

 

What to do if a customer or company account is INACTIVE, but the customer wishes to reopen the account?

  1. Place the customer on hold and inform them that you will require permission from your supervisor to reopen the account.
  2. Contact your supervisor and inform them of the error.  They will need to know the customer full name, customer ID number and the company name.
  3. The supervisor will find the closed (INACTIVE) account and will reopen.
  4. Once the account is reopened, the supervisor will inform you.
  5. Proceed with servicing the customer.

2016-07-17 13:58
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

A customer with the same first and last name has been found on the system when adding a new customer (Add New Customer)

If you receive the following system message when adding a new customer into the ERM system, after pressing the  Add New Customer  or  Add Customer To Company  button.

A customer with the same first and last name has been found on the system.
Scroll down to the results below and confirm/check or select the correct customer.

It means that a customer with that same name is already on the ERM system database.

Here is what you do when this system message comes up.

  1. Scroll down and check the search results to see if this customer is already in our database.  You may find that they are and they are connected to the same customer account.
    1. If this is the case, then press the  OK  button and click on the customer account that is already displayed.
      1. If the customer name is the same but it is a different company, check with the customer if they have worked at that company before.
        1. If the customer says NO, then proceed to point 2. (add new customer) section below.
        2. If the customer says YES and no longer work at that company, then click on the customer account name, the account page will open and change the status to No Longer Working at Company. Press the  SAVE CHANGES  button.  Close the window and return the last page you were on and continue to Add the Customer Name in the Add New Customer page.
        3. If the customer says YES and stills works there, this is acceptable.  Move to point 2. (add new customer) section below.
      2. If the customer name is the same as the search results you are about to add and the customer is with the company as displayed in the search results, click on the customer name in the search results and there is no need to add the customer name again.  Use the current account that is already on the ERM system database.

    2. If the name that you are adding is a generic name such as Dear Sir Madam, or Admin Email or Principal Email, you will find many names that match.  All you need to do here is continue with adding the new generic name and put an extra word.  For example, you can write Dear Sir Madam in the first name field and the last name field enter the first word of the Company Name.
      1. Move to point 2. (add new customer) section below.
  2. Add New Customer

    1. All that needs to be done is to add the customer details, answering most fields especially the mobile and work email.
      1. You do not need to confirm the website, Yr Num or Total Num fields.
    2. Select if the customer is part of the existing company account or whether it is a new Company.
    3. Fill in all the related customer details. Where a * is displayed, this means it is a required field and is required.
      1. The phone number fields are divided into two parts. One is for the Contact (customer's) phone numbers. The Other is specific to the Company phone numbers.
      2. Always try to obtain the mobile number of a customer.  If not press the n/a checkbox.
      3. Always enter an email address.  This is very important and is required to create an account.  An Account should not ever have an empty work email address and you can inform the customer that to create an account we do require the best email address.  If they refuse press the n/a.
        1. If the ERM system informs you that there is another account with the same email address, click on the link and check if that email address belongs to the right customer.  If not seek assistance from @eventmanagers or press n/a and try to obtain the email at a later time when you call the customer.
      4. Mobile phone numbers and email addresses are important data for the company and the accounts.  We always try to get these details.
    4. Check that the correct company name is displayed in the Company section with the Existing Company button selected.

      IMPORTANT: if the company name is not correct.  Click the Cancel button and try again or use Option 2.
      1. If you are adding the customer to a New Company press the  New Company   button and complete the details for the New company.
    5. The Company Address details should be displayed.  Please confirm with customer.  If they are not displayed correctly or the customer provides updated details, please change the address details. 

    6. The Region / Zone field should automatically be displayed. If it does not, or n/a is written in the field click on the button and it will calculate the correct region.

    7. The field box should have details that are specific to the best times to call the customer or Important Customer Notes. This field is only visible to Iconic Staff. It is not a required field.

    8. The field box should have details that are specific to the Company. This field is only visible to Iconic Staff. It is not a required field.

    9. When all details are completed click on the button.

2020-03-12 02:55
Debbie O Sullivan

If we are talking with a customer from unknown customer name account (For eq. Dear Sir/Madam of .... School or Dear Admin). Secretary responds to call and now we have the name of the secretary with us for eq. Nicky but she didn&#39;t provided any concerned coordinator name and asks to send the email to school email address only which is not new and associated with the same account. In this case whether we should continue with the same account after recording secretary name in the History notes or we should make a new account with the name of the Secretary?

Answer: When this happens do the following

  1. Write the name of the secretary in the history notes or in your clear activity details text-box.
  2. Complete and finish off your call and entering the notes for the clear activity.
  3. Proceed with sending an email (if required)
  4. Continue with creating a follow up activity.

A Secretary name does not have to be added as a NEW CUSTOMER to the company as secretary's do not make the actual bookings.

The only time you would be required to ADD A NEW CUSTOMER to the COMPANY for a secretary is if she gives you her email address (the secretary's own work email) or if they make the booking for the company or someone else.

A booking cannot ever be made without a real and verified first name and last name associated with the company.

If a customer gives you an new email address but does not tell you a new name for that new email click here for what to do.

2020-03-18 00:44
Daniel Martin

If a customer I call gives or tells me a new email address but without customer name do I do the Add New Customer to Company Procedure?

When a customer you are calling or speaking to provides you with a new email address to send promotional information or an email to but does not provide you with a name to address the email you are to do the following:

  1. First you should always ask the person you are speaking to for the name you should write on the mail to professionally address that person.  This is always a smart way to obtain the name.  If you then have the name you can proceed to Add New Customer to Company.
  2. If you still are not given a name continue with adding New Customer to Existing Company.
    1. Add the new email address in work email.
    2. And for the Contact Name, write something general or generic. For example:
      1. You can write first name field: New Contact and last name field: the company name.
      2. You can write first name field: Dear Sir Madam and last name field: the company name.
      3. You can write first name field: TBA and last name field: the company name.
        1. TBA means to be announced.
      4. You can write first name field: Info Email and last name field: the company name.
      5. You can write first name field: Secretary Email and last name field: the company name.

2020-03-18 00:28
Daniel Martin

What to do with the customer account who is no longer working there at the company and the secretary asks to send the email to school email address associated with the same account. Should we make new account in the name in the company name but the email address is same as linked with the customer who is not working at the company anymore?

This requires a little more work to do. We cannot remove a person's name from a customer account. This is because that customer who no longer works at the compay many have had a previous booking or arrangement or conversation with Iconic and changing the name would change the details and history notes that are associated with that specific customer.  At no stage are we allowed to change a customer contact name that is linked or associated with an account.

What we do in this situation is the following:

  1. Write up your history note explaining that the person no longer works.
  2. Change the contact customer status to No Longer working at Company.
  3. Press the  Add Customer to Company button 
  4. Follow the steps of how to Add a new customer to an existing company, except
  5. Ask the person you are speaking to for the name you should write on the email to professionally address that person. This is always a smart way to obtain the name.
    1. If no name is given to you then:
      1. write something general or generic for first name and last name. For example:
        1. You can write first name field: New Contact and last name field: the company name.
        2. You can write first name field: Dear Sir Madam and last name field: the company name.
        3. You can write first name field: TBA and last name field: the company name.
          1. TBA means to be announced.
        4. You can write first name field: Info Email and last name field: the company name.
        5. You can write first name field: Secretary Email and last name field: the company name.
  6. Write the put down the name of the new customer account.
  7. Copy and paste the work email address of the previous customer account into the New Account you are making.
  8. Ask for a supervisor code on slack to remove the email address of the contact not working at the company.
  9. Copy and paste the supervisor code to make changes in the existing customer account.
  10. Press Save Changes.
  11. In the New Customer account you are making, make sure you have copied and pasted the email address into the new customer account for the company
  12. Press  Add new Customer  button.

2020-03-18 00:44
Daniel Martin

I have a new customer name with me when i called an Admin account, with this new name i have to add new customer which is not in database but email address is same as that of Admin account and I have to send an email to new customer. Secretary told mean the name of the person I should talk to and asked to send the email to school email address that is linked to Admin account already on database, now admin account is also active but i cant use the same admin email to the new person. What to do here?

If this occurs do the following:

  1. Press the  Add New Customer to Company  .

  2. Fill in the first name and last name and any other details of the new customer name you have including the customer's role/position as coordinator or whatever it was.

  3. In the work email address press the n/a tick box.

  4. Press the  Add Customer  button to add the customer to the account.
  5. In the new customer accout you created, Press  Send Email  button.

  6. Copy and paste the email address of the admin email into the Recipient box of the new customer.

  7. Select the email template you are going to use.

  8. Write what you need to write in the email body - make sure you put a sensible subject heading.

  9. Press  Send Email  button.

  10. Create the follow up activity for and with the new customer account you created.

  11. And on the next call try to ask for the email address of this new person you have created an account for.

2020-03-18 01:22
Daniel Martin

03 Customer Detail or Customer Edit or Customer Account Page

The Customer Detail or Customer Edit or Customer Account Page is where you will find all details and information of a specific customer.  This page is found at .../administrator/customer_edit.php followed by the customer ID number.

In the Customer Detail or Customer Edit or Customer Account Page you will find many parts.  Based on your user account permissions you many not have access to all menu options, buttons, fields or tabs. If you require permission to one of these and do not have permission you need to contact your team supervisor for approval.

The Customer Detail or Customer Edit or Customer Account Page menu items, buttons, fields and tabs are:

  1. The Main ERM Menu bar.  For information, the on ERM's main menu click here.

  2. The top row of the Customer Details Page displays all specific details of the customer from:
    1. The customer account ID number (displayed after the #)
    2. Customer full name
    3. company account they are associated with
    4. Role / Position the customer has
    5. Customer Status (if they are active or inactive - click here for more information)
    6. Referred By (this informs you as to who recommended the customer to the company)
    7. Work and personal email accounts of the customer.
    8. Important Customer Details and Notes (click here for more functions available on this).
    9. Telephone Numbers specific to the Customer Contact and the Company (click here for more functions available on this).
    10. Company and Billing Address.
    11. Company Type (this is the industry the company is part of)
    12. Company Status (if the company is active or inactive - click here for more information)
    13. Region / Zone (displays the shipping/travel location code of the company/customer - click here for more information)
    14. Company Acc Name (if applicable)
    15. The company Account Email address.
    16. Important Company Notes (click here for more functions available on this).

  3. When you are in the Customer Customer Information Section, known as the Customer Details page or Customer Account Details Page, you are given an additional Quick Toolbar menu item that has the most frequent used functions.
    1. The   Quick Toolbar  main menu contains specific functions that are only available when you are on the Customer Details Account Page. The additional menus and functions here are:
      1. The Schedule an Activity for a Customer menu = allows you to schedule an activity for a customer. An Activity/Task is something you have to do for a customer regardless of what that is. It could to call them; followup on an order, send a program, send an email, send an SMS, visit them, make a document. It is basically any work/task you have to do for a customer at any given date or time. Everything you do for a customer needs to have an activity if it is not going to be done immediately or a a New History of what you have done. Click here for more information.

      2. The Activity Series menu = allows you to set and schedule a series of automated activities specific to a work/task. For example if the customer cancels or complains. The series and sequence of activities is pre-set and created by a Supervisor. Click here for more information.

      3. The New Opportunity menu = allows you to create a new opportunity for the specific customer. Click here for more information.

      4. The Attach Email menu = allows you to attach an email received by a customer and apply it to the customer's account history. This is used if the email cannot be attached normally from your Dashboard inboxes. Click here for more information.

      5. The Print Info menu = allows you to print the customer account details pages with the option to include, orders and history. Click here for more information.

      6. The Delete Customer menu = allows you to make the customer account inactive. No customer account is deleted ever. Accounts are only inactive and hidden. Click here for more information.

      7. The Merge Duplicate Acc menu = allows you to merge duplicate customer accounts together as one account. Click here for more information.

  4. When you are in the Customer Customer Information Section, known as the Customer Details page or Customer Account Details Page, there are specific action buttons that can be used .
    1. The   Save Changes   button will save any changes made on the Edit Customer detail TAB in the customer details page.  It does not save new history notes, emails, orders or other TABs.  Saving changes to these tabs has to occur from the specific area.  For example to save a History note you have to use the New History button. To save changes to an opportunity has to be saved from the Opportunity page.
    2. The   Cancel   button will cancel any changes made on the Edit Customer detail TAB in the customer details page. you to schedule an activity for a customer. It does not cancel changes to new history notes, emails, orders or other TABs.  Cancelling changes to these tabs has to occur from the specific area.  For example to cancel a History note you have to be using the New History button. To cancel changes to an opportunity it has to be from the Opportunity page.

    3. The   Get Region/Zone   button requests that the system recalculate the region/zone location of the customer.  This can be used when there is not region/zone showing for the customer's billing address or you are not sure of the correct region/zone.  Click here for more information.

    4. The   New Order   button is used to start a new purchase/booking/order for the customer account.  This is the way to make a purchase/booking/order for a customer.  Using this button here will populate most of the required fields into the new purchase/order/booking page. Click here for more information.

    5. The   Add New Customer to Company   button is used to add a new customer contact to the same company as the searched/accessed customer account that is being displayed.  This is best used when you have opened or are viewing a customer's account and you need to add an additional contact or customer who is also part of the same company as the customer account you are viewing.  Using this button will auto-fill the same company details when adding a new customer/contact to the same company.  Click here for more information.

    6. The   New History   button is used when you are making a new note about a call received, an email received/sent.  This is used often when there is no other activity the customer has to clear or the activities that the customer has are not related to the new enquiry or task or call made or done with or on the customer account. Click here for more information.

    7. The   SMS Broadcast   button is used to send the customer or contact a TEXT/SMS message to their mobile phone number (if the number is available).  This can be used to also send a TEXT/SMS to Iconic Workers.  There are generic templates that can be used to avoid typing the same thing multiple times or you can type your own message.  It is recommended to keep the message short and to 1 message block before sending.  This character count is displayed.  If it is not, click in the text box press the spacebar and this will reset the character count. The message sent will display to the customer/contact with the company name IconicShows - it cannot be replied to. Click here for more information.

    8. The   Slack Broadcast   button is used to send an Iconic Worker a Slack Broadcast message either on a permitted channel or as a direct message. There are generic templates that can be used to avoid typing the same thing multiple times or you can type your own message. Click here for more information.

  5. Under the top row of the Customer Information Section, it provides TABS with additional information specific to the customer and company.
    1. Customer Specific Information TABS are:
      1. The tab   Edit Cust Detail (#000000)   contains all the customer details fields.  This is where if a change to customer details and account is required to be edited will be made. Most of the fields are self-explanatory.
        1. Customer Detail Fields
          1. Contact First Name and Last name
          2. Role / Positions
          3. Customer Status (if they are active or inactive - click here for more information)
          4. Referred By (this informs you as to who recommended the customer to the company)
          5. Contact Phone #'s
          6. Company Phone #'s
          7. Mobile
          8. Wk Phone
          9. Fax
          10. Home/Aft Hr
          11. Work Email of the customer
          12. Personal Email of the company

        2. Company Details Fields
          1. Existing Company or New Company or Individual Sale - NO Company.
            1. this informs you of whether the customer is with an existing company, new company or is an individual sale and not part of the company.
          2. Company Name
          3. Company and Billing Address which includes the
            1. Country, State, Suburb / Town and Postcode
            2. Street Address Line 1 and the street Address Line 2 (if applicable)
          4. Company Type (this is the industry the company is part of)
          5. Company Status (if they are active or inactive - click here for more information)
          6. Region / Zone (displays the shipping/travel location code of the company/customer - click here for more information)
          7. Company Contact Name who handles their Account
          8. Company Account Email
          9. The company Web Site
          10. Yr Num (display the number of persons in the company during the year - this is no longer used)
          11. Total Num (display the number of persons in the company overall - this is no longer used)

        3. Important Notes Section
          1. Best Times To Call / Important Cust Notes
          2. Important Company Notes

        4. System Messages
          1. Last History Recorded by (displays who was the last Iconic worker who created a history on the customer account)
          2. Account Created Date (displays the date customer account was created)
          3. Account Created By (displays the Iconic worker who created the customer account)
          4. Latest Email Sent (displays last date an email was sent to the customer)
          5. Last Call Attempt / Reach (displays last time the customer was called)
          6. Last Product Purchase (displays the last product the customer purchased)
          7. Total Cust vs CMP Purchases to-date (displays the number of purchases the customer made and the number of purchases that others from the company have made)
          8. Account Edited on (displays the last date an Iconic worker edited details of the customer account)
          9. Account Edited By (displays who the last Iconic worker was who edited the details of the customer account)

      2. The tab   Activities   contains all the customer activities or tasks that staff have to do for the customer account.  This is where you would clear an activity or edit a scheduled activity  For more information on the Activities click here. Most of the fields are self-explanatory.

      3. The tab   Opportunities   contains all the customer opportunities that staff have made or about to make with customer.  This is where you would make a new opportunity for a customer.  For more information on Opportunities click here. Most of the fields are self-explanatory.

      4. The tab   Orders   contains all the customer current and past purchases, booking and orders. For more information on Order click here. Most of the fields are self-explanatory.

      5. The tab   History   contains all the customer history notes, emails and cleared activities.  Everything that happens with a customer account is recorded and logged here. For more information on the customer History click here. Most of the fields are self-explanatory.

      6. The tab   Groups   contains all the groups the customer account is part of.  Groups are used to add customers to specific things.  For example a group could be VIP Customers or a specific State or Country or Regular Customers.  There are many possible groups that are created and if a customer is part of the group it would be displayed here. For more information on Group click here. Most of the fields are self-explanatory.

      7. The tab   Address Book   contains all specific location addresses the customer has.  This could be because the customer has multiple venue locations or works at different locations or manages different locations. For more information on Address click here. Most of the fields are self-explanatory.

      8. The tab   Address Book   contains all specific location addresses the customer has.  This could be because the customer has multiple venue locations or works at different locations or manages different locations. For more information on Address click here. Most of the fields are self-explanatory.

    2. Company Specific Information TABS are:
      1. The tab   All Company Contacts   contains all contacts that work or have worked with the specific company of that specific customer account. Most of the fields are self-explanatory.

      2. The tab   All CMP Opportunities   contains all the company opportunities that staff have made or about to make with contacts who are associated with that company.  For more information on Opportunities click here. Most of the fields are self-explanatory.

      3. The tab   All CMP Orders   contains all the company's current and past purchases, booking and orders made by contacts associated with the company. For more information on Orders click here. Most of the fields are self-explanatory.

      4. The tab   All CMP Activities   contains all the company's activities that have scheduled by Iconic workers for contacts associated with the company. For more information on Activities click here. Most of the fields are self-explanatory.

      5. The tab   All Company History   contains all the company's history notes, emails and cleared activities.  Everything that happens with a company and their associated contact's and an account is recorded and logged here. For more information on the History click here. Most of the fields are self-explanatory.

    3. Travel / Location / Event Management Information TABS are:
      1. The tab   Google Directions   allows you to obtain directions to the Company Billing Address.  Most of the fields are self-explanatory.
        1. Important Note: This does not provide you with directions to an Event/Venue Travel Location.  You can use this for that functionality, but you will need to change the address details to the Event/Venue Travel Location Address. Most of the fields are self-explanatory.

      2. The tab   Google Maps   allows you to view the surrounding area of the Company's Billing Address. Most of the fields are self-explanatory.
        1. Important Note: This does not provide you with directions to an Event/Venue Travel Location.  You can use this for that functionality, but you will need to add the required address details to the Event/Venue Travel Location Address or event management property/item.
    4. Search and Sorting Functions available in most of the TABS
      1. You can search for specific activities by using the search input text box found on the right hand side.


      2. To display more than the first 10 items of activities, if there is more than 10, you can use the selection drop-menu.
      3. Columns are sortable by clicking on the column name.

Important Customer Details and Notes also known as (Best time to Call / Important Customer Notes)

  1. The Best time to Call / Important Customer Notes provides additional information about the customer or the best times to call.  To view the Customer Notes click on the link Best time to Call / Important Customer Notes that is displayed.  When pressed you will have to options
    1. The button   Edit   if pressed allows you to edit the important notes of the customer.
    2. The button   Stay   if pressed allows you to keep the little bubble window on hold.  To release the hold press the button  Unfreeze .

Telephone Numbers specific to the Customer Contact and the Company

  1. You can copy and paste a specific customer or company telephone number.  To do this, using your mouse hover the specific number and press your left mouse button.  The number will be copied for you to paste in the Phone System or anywhere else as required.  You will be prompted by a system message once the number has been copied.

Important Company Notes

  1. The Important Company Notes provides additional information about the company.  To view the Company Notes click on the link Important Company Notes that is displayed.  When pressed you will have to options
    1. The button   Edit   if pressed allows you to edit the important notes of the customer.
    2. The button   Stay   if pressed allows you to keep the little bubble window on hold.  To release the hold press the button  Unfreeze .

2020-06-04 00:57
Nikolas Harrington

Search Lookup Customer in ERM using ID Account Number

There are many ways to search for a customer in the company ERM systems.  One method is to search by the customer ID Account Number.  All customers are givenn an ID number that identifies their account.  Not all customers are aware of the their customer ID account number.  PLEASE DO NOT ASK A CUSTOMER FOR THEIR ID ACCOUNT NUMBER as they may not know.

If however they do know or you are searching for the account because reception has given you the account number or you have the account number you can search for the customer account using the ID Account Number.

How to Search for a Customer Account using the ID Account:

  1. On the Main Menu click on  - Customer -  ;
  2. Click on  - Search / Lookup Customer -  ;
  3. When the page opens, in the - Customer List - and under the - Search Fields (Search by One or Multiple Fields) - you will find the ID Account Number field.
  4. Enter the customer account number in this field to search and find the customer account. Do not enter the # when searching for the customer account, only the number

There are other search fields you can use to search for a customer account and each field is self explanatory.  Remember that the search functionality works in combination of each field and will find the customer account that has the values entered in each field.  The more fields you use the more accurate the search, however this may also make it harder to search for a customer account if the wrong value or text is entered in each field.  It is recommended to use one field at a time and move to the next field if you cannot find the customer account you require.

2020-06-23 00:50
Beau Sherman

Emails and Sending Emails

Go to category

Can I send an email internally to staff members? What are staff personal emails

No.  Staff email address are only used for username purposes and access into the systems.  All staff are connected to group email addresses to ensure that in the event a staff member is away, on holidays or leaves the company, the email from a customer or client can still be answered and actioned by the remaining staff who are connected to the group email address.

To contact a staff member internally staff are required to use the SLACK COMMUNICATION system.

How to send a message directly to a staff member internally:

  1. Select the channel to send the message.
  2. Type the message and at the end of the message press the @ symbol.
  3. When you press the @ symbol, it will display a list of staff. 
  4. Select the staff member.
  5. Press enter button to send the message directly.

 

You can also call the staff member at their internal number, however this is discouraged as the more lines that are being used to call a staff member, the less lines available for customers.  Refer to the Call List for contacts and phone numbers.

2016-02-03 14:00
Steve

How to send email?

HOW TO SEND AN EMAIL:

  1. To send an email you need to click on the  button in the Clear Activity Page or in the Customer Details Page
  2. The Write Email page will open.  Select the template you wish to use.  For a generic email, select
     email template 1)Email Body Events Team  

    There are numerous templates you can choose and edit to send to the customer. 

  3. Check Recipient email is correct.
  4. If you want to CC another customer or staff member, you can manually type the email address or copy and paste their email address into the CC field.
    1. To copy and paste an email, click on Customer menu, right click on Search.  Search for the customer you wish, select the name and copy and paste the email into the CC field.
  5. There is no need to BCC a customer or staff member.  If you do need to BCC an email, then manually type the email address or copy and paste it in the BCC field.
  6. Type or edit the Subject Heading.
  7. Check the email to make sure you have the correct template.  Type any additional information for the email.
  8. Scroll down and click on the  button.
  9. After clicking on the  button, you will be asked if you would like to create a follow up.


    1. If you click   This will open up a new page for you to create a follow up activity.  The email will be sent and saved as a history on the customer's account.  Then a new page will open for you to schedule a follow up.  Refer to Follow Up
    2. If you click  it will send the email to the email addresses entered and will save a history in the customers account.

    3. Close the tab to finish action.

2016-02-03 13:43
Support

How to do a follow up activity?

Don't get confused with doing a Follow UP Activity and a Schedule Activity.

---

A Follow up Activity occurs when you have cleared an activity, created a history note or sent an email.  Where as a Schedule Activity is a new activity that you create for a customer.  Schedule Activity can be found in the menu Customer.

---

To create a Follow Up Activity you would have click on  button or the button that says .  When you click on one of these buttons a new page will open.  To create a follow up do the following:

  1. Select the Activity Type for the follow up activity by selecting one of the options in the Activity Type Field.  IMPORTANT: Do not use Marketing Call unless you are in the marketing team.

    ---
  2. Check that the customer name is correct in the Schedule this Activity For.  This field is the name of the customer you want to do the follow up activity is.  If it is wrong click in the field and type in the correct customer name you want to schedule it for.
    ---
  3. Select the Start Date.  This is the date you want to schedule the activity for.
    ---
  4. If you want to make it a timeless activity (meaning anytime of the day) click on this check-box.

  5. If you want to follow up the activity at a specific time, make sure the Timeless Start check-box is unticked and enter the time in 24-hour clock in the Time field.

    ---
  6. Choose Duration for the activity.  Most of the time it should be 5 minutes.  Remember that this sets your day, so if you make a duration 30 minutes you will get alot of notices when scheduling activities that the time is not available.  There are only so many 30 minute time slots in day's work.
    ---
  7. Click on if you want to be reminded of an activity.
    ---
  8. Do not do anything for End Date and End Time.
    ---
  9. Select your Priority level.  This field helps remind you of the importance of an activity.
    ---
  10. You can color code your activities to help identify the important ones.  You can select if you want any one of the colors.

    ---
  11. The  field remembers the most common subject matters.  This does not have to be used, but is available to save you from having to type the same thing over and over and over again.  IMPORTANT: The system automatically decides what is saved as a pre-set and what is not by the number of times it is used.  You cannot save your own.
    ---
  12. Enter a brief description in the  field.  This should be brief, but easy to understand.
    ---
  13. When you do a follow up, the system will automatically remember the last history note and show it in the Details box.  When you do a follow up, leave the text in the Details box so you know what the last history note was. 
    ---
  14. In the field leave the name for you, if you are scheduling the follow for you or find the correct staff member if you are scheduling it for someone else.
    ---
  15. Check the Recurrence is on Once.

    ---
  16. When ready and you have checked everything click on  button

2016-02-10 15:45
Support Team

Where do I find email marketing templates to send to clients?

The email marketing clients are found in the EMAIL MARKETING menu.  Email Marketing templates are created by Iconic Marketing team and are used for promotional material of related events.  Email Marketing Templates are not generic email templates.  The Email Marketing Templates are brochures or promotional material email campaigns that are created.  To view an email marketing template brochure click here to see the FAQ.

IMPORTANT: Do not get this Email Marketing Template confused with Send Email  templates.  Refer to How to Send Email FAQ for instructions on how to send an email.

To send an email marketing template

  1. Click on the menu
     

  2. Then select Email Campaigns and Send Email Campaign


  3. Then select "Send an email to contacts who match my search criteria in the selected list(s) below"


  4. Then select the email campaign you wish to send by clicking on the drop box field


  5. Then in the Email Addresses type the name of the customer you wish to send the email campaign to.


  6. Then in the Email Fields enter the correct information ...
    1.  this is where you enter your name so the customer knows who it came from.

    2.  this is where you enter the email address you are sending it from. 
      IMPORTANT: you the group email address you are connected to.  NEVER USE OR SEND YOUR company based email or your personal email address.

    3.  enter the same address you entered above so that the reply emails are sent back to the group email address you are connected.  IMPORTANT: you the group email address you are connected to.  NEVER USE OR SEND YOUR company based email or your personal email address.

2016-02-03 13:45
Event Managers

Do we send promo emails from the erm using the sales team email address or our personal ones?

All emails or email marketing promos are to be sent directly from the ERM.  At no point ever should an employee/contractor send an email using their personal email account.  The correct email address to use is always the group email address you are connected with.

To send an email template refer to the FAQ "How to send email"

To send a marketing promotional email campaign / brochure to a single customer refer to the FAQ "Where do I find email marketing templates to send to clients? "

2016-02-03 13:37
Event Managers

Exciting News Email Template to encourage customer purchase, showing benefits of Educational Events to have at schools.

The following written content is a sample letter we call "EXCITING NEWS" that we recommend to use as a persuasive emails to increase the potential of a customer booking the show hearing the exciting news.  It can be edited to suit the show you are promoting or marketing to the customer. It focuses on the success of educational based live interactive experiences for their students and schools.

All you need to do is copy and paste the information below and paste it in the ERM Write Inbox. You may need to change the font and font size to look nice, but most of the times a simply copy and paste works.

When pasting, paste in the area that says %%TEXT%%. Leave the salutation and your name at the top.


COPY FROM BELOW ...

Teachers across Australia have found the Live Interactive Educational events and resources a tremendous bonus to their students learning.  Here is what they are saying ...

  1. Laura Jane from John the Baptist Catholic Primary School, in Bonnyrigg Heights NSW said "By far the BEST incursion experience I have ever had with my students! The performance of "The Colonial Show" was exceptional and highly engaging! A perfect integration of education, interaction, comedy and serious content with some fun double entredes for the teachers. Our incredibly talented cast, lead by the formidable Vince, with the lovely Claire, fantastic David and great stage crew Alex were of the highest calibre and were professional, engaging and thoroughly entertaining! I am booking this show as an annual event and cannot express enough how swell this experience is! I THOROUGHLY recommend them!!! "
  2. Beth Hawkes from St Augustines Parish School, in Salisbury South Australia said "Great Gold Rush performance that had students involved, laughing and learning. Well organised, easy to work with. Great experience. Thanks Iconic. "

With over 38 different resources, covering the areas of Australian History in the Colonial Show on British Colonisation and Gold Rush Event which is all about the Discovery of Gold in Australia and the Eureka Stockage too Bullying, Health, English, Mathematics, Science and PDHPE, there is a resource available for almost every classroom lesson.  These are only 2 of the many thousands of teachers who have witnessed, experienced and have fallen in love with these extraordinary resources. For more reviews, on our entire interactive educational resources and events head to https://bookings.iconicperformances.com.au//primary-school/

With these comments and feedback from your colleagues and peers, please consider allowing your school, your students and their understanding of Australian History to grow, be stimulated and encouraged to know what it is to be Australian and how this wonderful country began.

Don't miss out, call now to secure a date for your students.

... END COPY - DO NOT COPY THIS


 

2017-11-20 17:44
Ian Roberts

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Error Message

Go to category

System will not allow me to copy and paste

This is often based on the configuration of your browser.  Most of the times to copy and paste you only need to press Ctrl + C and to paste Ctrl + V.

It is a known issue that Firefox does not allow this to occur for security reasons.  We cannot advise you as what is best to do here, but we do recommend using Microsoft Internet Explorer, Google Chrome or Microsoft Edge.

The ERM system does work with Firefox, but there are limitations on the Copy and Paste function.

2016-02-10 16:07
Graham Normanally

There is no button to &#39;Test Product&#39; in the Product Availability page

When using the Product Availability Page, if There is no button to 'Test Product' in the Product Availability page read the error message that will prompt you on the screen that is displayed in red.

The message There is no button to 'Test Product' in the Product Availability page is often because a product option selected is not available on that specific product, or the group size is incorrect.

2016-02-10 16:10
Graham Normanally

When adding new customer to existing company, I place in email address and red box pops up saying "this email already used"? How can I get past this to add her as new customer?

This indicates that the customer's email address is on the system.  If this is the case, you will not need to add customer on the System.  Instead use the Search / Look up page "How do I search for a customer on the Search / Lookup a customer? " and search for the customer using the customer's email address that you were trying to enter.

In the Search Results, click on the customers name to open up the Customer Details Page of that specific customer.

If the message appears, it means at some point we had added the customer into the system with her email address.

2016-02-10 16:19
Graham Normanally

I keep getting "Option Tab Fields and/or Configurable Fields are NOT COMPLETED. Click on the Tabs and complete the fields." when using the product availability page or when trying to add a new order.

If you get the following error message.

"Option Tab Fields and/or Configurable Fields are NOT COMPLETED. Click on the Tabs and complete the fields."

When using the product availability page or when trying to add a new order, it means you have not completed all required fields.

In the section window click on the tab Options


and check that all required fields are completed.


Then if there is a Configurable Fields tab as well click on this tab


and check that all required fields in this tab have been correctly answered as well.

2016-02-20 03:41
Graham Normanally

I am experiencing call connection issues in lync. Does that happen due to internet connectivity?

Speeds in some countries and locations, eg: India are not good also not consistent. You don't always get what your ISP has promised you.

Keep checking the speeds whenever you experience connection issue. Also when you buy Internet Connection always pay attention to what is Up link speed. You told me that day the Down link is 2 Mbps but for most of ISP Up link is 1/8th of Down Link in India, So it might be 256 Kbps only which is very poor for lynk connection or Video calling or TV session on your computer. I would suggest change ISP and make sure you have enough Up Link when you buy new.

2016-03-19 00:49
Graham Normanally

Unable to connect to Server notice (Network Connection Error)

when you get Error of "Unable to Connect", call me to fix not possible and send email to me not possible.  

When Unable to connect to Server notice displaying you must do the following:

This is what Jeet say on Ticket System. "I do not have time to do this for each and every page. There are at least more than 1000 ajax calls functions in whole ERM and if i decide to do this for each and every page it would take 1 person fulltime one month to get this done on whole erm.

So please type in the URL of pages on which you do receive it most of time so that i can apply this fix for every ajax call on that page."  

If you do not know what to get URL it is address on top of page that start with https://

Press in the address field or highlight all address and copy address.  You know you have highlighted when it goes blue

Press right mouse and select copy or press Ctrl + C

 

Then in Slack Communications to Jeet or to Support Paste URL and tell us here.

 

2016-06-20 08:10
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Live Chat

Go to category

1) Live Chat - New Customer on LIVE CHAT notification. What is it and how to use it?

LIVE CHAT is a instant chat system that monitors all potential browsers and customers who access or browse any of Iconic's owned websites. These include:

    1. Iconic Performances main website (www.iconicperformances.com.au)
    2. Iconic Performance booking website (bookings.iconicperformances.com.au)
    3. The Colonial Show
    4. All DrumStory website
    5. Iconic Productions main website

 

When any customer or browser accesses or goes on to Iconic's company website, sales and event staff of Iconic will be notified on SLACK COMMUNICATIONS.

The notification on SLACK COMMUNICATIONS when a customer or browser accesses the company website will look something like this ...
The information on the notification will tell you of

    1. Notification that a NEW CUSTOMER is browsing the company website with the message.
    2. The name of the customer (if logged in), or if not logged in it will show (Guest) for the customer name.
    3. The current URL or website page the customer is looking at
    4. The customer's locaton.

 

WHAT TO DO IF YOU RECEIVE A NOTIFICATION ON SLACK ABOUT A NEW CUSTOMER ON LIVE CHAT?

If the notification is received on SLACK, do the following to assist and engage with the customer:

    1. Click on the link or go to the menu item on the ERM and select the menu item in blue.

    2. By pressing on the link or the menu item, it will open up the LIST OF CUSTOMERS WAITING page on the ERM.
      Please note: when pressing the link on the SLACK COMMUNICATIONS notification there may be a small delay in displaying the customer name in the Visitors on site section. Please wait a few seconds for it to referesh and load the customer.

    3. The moment you see the name of the customer or the word Guest press/click on the name to open up the LIVE CHAT WINDOW.
      Please note: When you click on customer's name it sends the invitation to customer.  When the invitation is sent, a small window is opened on customer's screen allowing him/her to select or close the window or keep it as it is. If customer clicks close, you are notified immediately. If customer does accept, you get notification instantly, but if customer does not do anything for 5 minutes or more or redirects then you receive notification saying customer ignored the LIVE CHAT.


    4. In the bottom of the window a text box area is available for you to communicate with the customer/visitor. Enter a message to the customer.
      For your first message, you can use the Pre-Select messages by clicking on the drop box .
      If you have a message you use regularly and would like this in the Pre-set drop box, contact your team supervisor and inform them. If approved by your team supervisor, it will be added to the Pre-Set drop box.

    5. To communicate with the customer, enter your text in the text box and press enter or the
      to send your text to the customer.
      This is where you will be able to communicate with the customer. Ensure that you market and sell the company and the shows to the customer and that you look after and interact professionally with the customer.
      Please note: your communication with the customer on LIVE CHAT, should be done with short and efficient chatting. Do not write very long messages as the customer may get bored awaiting or distracted and you will lose them. Instead if you have a long message to say, write the message is single sentences and send each sentence individually to maintain continious and professional communications with the customer.

    6. The customer will then be able to reply to you. Make sure you keep your LIVE CHAT window opened and you monitor it to communicate with the potential customer and engage with them. If the customer has not responded, you may feel free to send them a courtesy reminder that you are available and can assist them.

    7. When the customer replies you will notice in the LIST OF CUSTOMERS WAITING page on the ERM a list of customers that are being looked after, the name of the customer, the state the LIVE CHAT is in and which staff member is speaking to the customer. It also shows the time the customer has been waiting for a reply.

      Please note: if you notice a customer is waiting for awhile without a reply or response by a staff member, don't let the customer wait anymore. Click on the customers name and engage and communicate with the customer.

    8. Continue to communicate with the customer in a professional and successful manner promoting, marketing and selling the event/shows/products and the company.
      Please note: your communication with the customer on LIVE CHAT, should be done with short and efficient chatting. Do not write very long messages as the customer may get bored awaiting or distracted and you will lose them. Instead if you have a long message to say, write the message is single sentences and send each sentence individually to maintain continious and professional communications with the customer.

    9. When the conversation (LIVE CHAT) has finished the customer/visitor may close the window or you may close the chat. To close that chat press or click on to close the chat.
      Please note: all chats are recorded and saved in text format for training and for professional conduct monitoring.
      At the end of the chat you are required to do the following:
        1. If the customer is a new customer and not on the ERM, ADD guest as a new customer with whatever information you have on the customer.
        2. If the customer is an existing customer and is on the ERM, create a history note, stating that a live chat conversation was had and what happened as per normal.
        3. If the customer is a new customer, but you do not have any information, example, email address etc, then close chat and do not create a new customer. The chat will be saved for future reference if ever required.
        4. Proceed using the ERM as normal.

 

OTHER THINGS SHOULD KNOW REGARDING ICONIC's LIVE CHAT FEATURE FUNCTION:

    1. What is thein ? Click here to read more.

    2. What do these buttons mean on the Iconic Staff LIVE CHAT window? Click here to read more.

    3. How to transfer a chat to another staff member? Click here to read more.

    4. What are and what do the Actions buttons
      do in the LIST OF CUSTOMERS WAITING page on the ERM? Click here to read more.

    5. What do the LIVE CHAT menu items
      mean and do on the ERM? Click here to read more.

    6. What do the buttons on the customer/visitor LIVE CHAT window mean and do? Click here to read more.

2016-07-25 06:59
Steve Baltzois

What is the X in Visitors on site Live Chat page?

Thein  displays the actual history of the customer/visitors browsing on the company website.

By press the  a window will open up showing the tracked path of the customer/visitor.

 

This can be used to know what the customer was browsing or look at on the company website.

2016-07-21 07:33
Steve Baltzois

How to transfer a chat with a customer to another staff member.

If you need to transfer a chat with a customer/visitor on LIVE CHAT to another staff member press the

This will open up the following page ...

Search for the staff member and transfer press their name.  This will transfer the chat and will inform the staff member that they have a customer waiting.  You may wish to check on slack if the staff member is online or working at the time.

 

ERROR MESSAGE: - what to do if you get the error message?

Cannot execute:

  • You are not chatting with the visitor.

If you receive the error message above when try to transfer the chat, it is likely the communication between staff have failed. 
Press the  button and try again.

2016-07-21 07:48
Steve Baltzois

What do the buttons mean on the Iconic Staff LIVE CHAT window?

The buttons  found on the Iconic Staff LIVE CHAT window have the following meaning and usage.

The  in  allows staff to transfer chats with customers to different staff members. 
Click here to learn how to transfer a chat with a customer to another staff member.

 

The  in  opens up a window that allows you to see the history of chats with the customer/visitor.  To open the chat history of the customer, when the window opens, press the customer/visitor name when the window opens.

 

The  in  turns the alert sound on and off on your computer.

 

The in  refreshes the chat window.

 

The  in  closes the chat window from the Staff side.

 

2016-07-21 08:00
Steve Baltzois

What are and what do the Actions buttons do in the LIST OF CUSTOMERS WAITING page on the ERM?

The Actions buttons  in the LIST OF CUSTOMERS WAITING page on the ERM have the following usage and mean.

 

The  allows staff to chat with the customer/visitor.  Click on the  to start chatting with the customer/visitor.

 

The  allows staff to view the pages and path the customer/visitor has had on the company websites.  To view the tracked path of the customer/visitor click on the button.

 

The  allows a customer/visitor to be banned for violent, rude, or spam communications from accessing the company website and/or the LIVE CHAT feature. 
Please note: Only Team supervisors or the company administrators can ban a customer/visitor.
If you wish to ban a customer/visitor contact your Team Supervisor on SLACK and inform them of the nature of the reason to ban the customer/visitor.  If approved by your Team Supervisor, the customer/visitor will be banned.

2016-07-21 08:25
Steve Baltzois

What do the LIVE CHAT menu items mean and do?

In the ERM menu item of LIVE CHAT  the following menus are listed and do the following function.

 

The  LIVE CHAT Site Visitors (Customers Waiting) will open up the List of Visitors Page where staff will be able to see customers waiting for to be spoken to or customers being looked after by staff.


The  LIVE CHAT Chat History menu opens up Chat History page. 
To use the Chat History page, type a staff members name, customer name or message text and the search button to find the chat you wish to look at.  When the results are displayed, click on the Name of the Customer to open up the chat history.  Please note: No Chat History can be deleted.


 The  LIVE CHAT Statistic menu opens up the statistics of the chat history.


The  LIVE CHAT Blocked Visitors menu opens up a list of customers/visitors that have been blocked.
Please note: Only Team supervisors or the company administrators can ban a customer/visitor.
If you wish to ban a customer/visitor contact your Team Supervisor on SLACK and inform them of the nature of the reason to ban the customer/visitor.  If approved by your Team Supervisor, the customer/visitor will be banned.


 The  LIVE CHAT Canned Messages menu opens up page that allows staff to enter approved Pre-Select Messages to be used in the drop down menu in the LIVE CHAT chat window.
Please note: If you have a message you use regularly and would like this in the Pre-set drop box, contact your team supervisor and inform them.  If approved by your team supervisor, it will be added to the Pre-Set drop box.


 The  LIVE CHAT LIve Chat Photo (Staff Photo Live Chat) is an area where your staff photo will be placed. The photo here will be displayed to the customer when  you are you chatting to them.

2016-07-21 09:02
Steve Baltzois

What do the buttons on the customer/visitor LIVE CHAT window mean and do?

The customer/visitor LIVE CHAT window had four buttons as shown below, located near the top of the window.

 

The in allows the customer to have the chat history emailed to them. The customer/visitor must enter an email address that they own or have access to, to receive the email address. If the customer presses the button, a window will open up for their email address.


The in allows the customer to turn off or on the sound of a chat message being received. By default the sound is on.


The in allows the customer to refresh that window to see if any new messages have come, in the event that they lost connection or wish to see any new messages that came through


The in allows the customer to close the chat.
Please note: If the customer closes the chat, you (Iconic Staff) will be notifed on your window. You may still be able to communicate with them, however you will need to go back to the ERM LIST OF CUSTOMERS WAITING page on the ERM and click on the name again to ask them if they wish further assistance.


The  button allows the customer to send the message/reply back to the staff member when communicating.

2016-07-21 13:18
Steve Baltzois

2) Live Chat - CUSTOMER ENQUIRY REQUEST on LIVE CHAT notification. What is it and how to use it?

LIVE CHAT is a instant chat system that monitors all potential browsers and customers who access or browse any of Iconic's owned websites. These include:

    1. Iconic Performances main website (www.iconicperformances.com.au)
    2. Iconic Performance booking website (bookings.iconicperformances.com.au)
    3. The Colonial Show
    4. All DrumStory website
    5. Iconic Productions main website

 

When any customer or browser accesses or goes on to Iconic's company website, they will see a window that sales a Sales / Event Consultant is available to assist you.  A customer may choose to request assistance by click on the Assist button.  If the customer clicks on the LIVE CHAT button that says a Sales / Event Consultant is available to assist you the sales and event staff of Iconic will be notified on SLACK COMMUNICATIONS with a notification

The notification on SLACK COMMUNICATIONS when a customer or browser clicks on the Sales / Event Consultant is available to assist you will look something like this ...

The information on the notification will tell you of

    1. Notification that a NEW CUSTOMER has requested assistance using the LIVE CHAT feature.
    2. The name of the customer (if logged in), or if not logged in it will show (Guest) for the customer name.
    3. It will show the question they have asked.
    4. The current URL or website page the customer is looking at
    5. The customer's locaton.

 

WHAT TO DO IF YOU RECEIVE A NOTIFICATION ON SLACK ABOUT A CUSTOMER ENQUIRY REQUEST on LIVE CHAT

If the notification is received on SLACK, do the following to assist and engage with the customer:

    1. Click on the link or go to the menu item on the ERM and select the menu item in blue.

    2. By pressing on the link or the menu item, it will open up the LIST OF CUSTOMERS WAITING page on the ERM.  And you will see a screen that says



    3. Press the to beginning communicating with the customer on LIVE CHAT.
      It will take you to the LIST OF CUSTOMERS WAITING page on the ERM.

    4. In the LIST OF CUSTOMERS WAITING page on the ERM you will see the customer/visitor name in the top section
        1. The page will display the name of the customer with a brief line of the question the customer asked.
        2. It will have the action buttons to chat with the customer
        3. It will show the customer's/visitor's IP address
        4. The state will show the status of the LIVE CHAT the customer request is in. 
            1. If it shows IN QUEUE that means the customer is in a queue waiting to be assisted.
            2. If it shows WAITING that means the customer is waiting for a reply or waiting to be transferred.
            3. If it shows CHATTING that means the customer is chatting with a staff member.
            4. If it shows CLOSED that means the customer has closed the chat from their end or the chat has closed unexpectedly from the customers end.  You can still connect with the customer by clicking on their name, if the chat closed unexpectedly.
            5. If it shows LOADING that means the chat system is loading the chat for the customer or for the staff.  This could be because of a poor connection from the customer side or the server is busy.  If you say this state, please be wait for the chat to load.
            6. If it shows LEFT that means the customer has left the chat.  This is different to the state status of CLOSED.
            7. If it shows INVITED that means a staff member has invited the customer to chat with them.  Make sure you don't accidentally chat with a customer who has already been invited by another staff member, unless that staff member is not able to chat with the customer.  If you see that customer has a state status INVITED and they have not answered, speak with the staff member and see if the staff member wants you to take over.
        5. It will show the Staff member (operator) who is looking after the customer.  Will only show if a staff member is chatting with the customer/visitor.
        6. The total time of the chat.
        7. The length of time the customer has been waiting in queue.
        8. Misc simple identifies what browser they are using, in case their is a technical problem. 

    5. To assist/speak and begin a LIVE CHAT with the customer/visitor Click on the customer name
       
      to begin communicating witht customer/visitor or press the  button, which will also open up the chat window for you to communicate with the customer. 
      Please note: The yellow page button  allows to you view the chat that another staff member is having with the customer

    6. The LIVE CHAT window will open.


    7. In the bottom of the window a text box area is available for you to communicate with the customer/visitor. Enter a message to the customer.
      For your first message, use the Pre-Select messages by clicking on the drop box .
      Refer to First and Most Important responses to use with a customer on Each Live Chat Request or Discussion
      If you have a message you use regularly and would like this in the Pre-set drop box, contact your team supervisor and inform them. If approved by your team supervisor, it will be added to the Pre-Set drop box.

    8. To communicate with the customer, enter your text in the text box and press enter or the
      to send your text to the customer.
      This is where you will be able to communicate with the customer. Ensure that you market and sell the company and the shows to the customer and that you look after and interact professionally with the customer.
      Please note: your communication with the customer on LIVE CHAT, should be done with short and efficient chatting. Do not write very long messages as the customer may get bored awaiting or distracted and you will lose them. Instead if you have a long message to say, write the message is single sentences and send each sentence individually to maintain continious and professional communications with the customer.

    9. The customer will then be able to reply to you. Make sure you keep your LIVE CHAT window opened and you monitor it to communicate with the potential customer and engage with them. If the customer has not responded, you may feel free to send them a courtesy reminder that you are available and can assist them.

    10. When the customer replies you will notice in the LIST OF CUSTOMERS WAITING page on the ERM a list of customers that are being looked after, the name of the customer, the state the LIVE CHAT is in and which staff member is speaking to the customer. It also shows the time the customer has been waiting for a reply.

      Please note: if you notice a customer is waiting for awhile without a reply or response by a staff member, don't let the customer wait anymore. Click on the customers name and engage and communicate with the customer.

    11. Continue to communicate with the customer in a professional and successful manner promoting, marketing and selling the event/shows/products and the company.
      Please note: your communication with the customer on LIVE CHAT, should be done with short and efficient chatting. Do not write very long messages as the customer may get bored awaiting or distracted and you will lose them. Instead if you have a long message to say, write the message is single sentences and send each sentence individually to maintain continious and professional communications with the customer.

    12. When the conversation (LIVE CHAT) has finished the customer/visitor may close the window or you may close the chat. To close that chat press or click on to close the chat.
      Please note: all chats are recorded and saved in text format for training and for professional conduct monitoring.
      At the end of the chat you are required to do the following:
        1. If the customer is a new customer and not on the ERM, ADD guest as a new customer with whatever information you have on the customer.
        2. If the customer is an existing customer and is on the ERM, create a history note, stating that a live chat conversation was had and what happened as per normal.
        3. If the customer is a new customer, but you do not have any information, example, email address etc, then close chat and do not create a new customer. The chat will be saved for future reference if ever required.
        4. Proceed using the ERM as normal.

 

OTHER THINGS SHOULD KNOW REGARDING ICONIC's LIVE CHAT FEATURE FUNCTION:

    1. What is thein ? Click here to read more.

    2. What do these buttons mean on the Iconic Staff LIVE CHAT window? Click here to read more.

    3. How to transfer a chat to another staff member? Click here to read more.

    4. What are and what do the Actions buttons
      do in the LIST OF CUSTOMERS WAITING page on the ERM? Click here to read more.

    5. What do the LIVE CHAT menu items
      mean and do on the ERM? Click here to read more.

    6. What do the buttons on the customer/visitor LIVE CHAT window mean and do? Click here to read more.

2017-10-02 14:14
Steve Baltzois

Customer is already being assisted by a staff member in LIVE CHAT?

If you receive the window that says

Visitor Test Custoemr is already being assisted by (xxxxx)..
Are you really sure you want to start chatting the visitor?

You may have accidentally click on a customer name that is already being assisted.  You have one of two options

    1. Option 1: Press the button that says Yes. I'm sure.
      If you press this button, it will allow you to begin chatting with the customer and will drop off the other staff member.
      Please note: only do this if you asked the other staff member on SLACK to take over control.

    2. Option 2: Press the button that says No. Close the window.
      This is normally what you should press, if you see this window as most of the time, you should not be taking over a conversation from another staff member unless you have been asked to from the staff member or from a Team Supervisor.

2016-07-21 13:02
Steve Baltzois

3) Live Chat - CUSTOMER LEFT MESSAGE on LIVE CHAT notification. What is it and how to use it?

LIVE CHAT is a instant chat system that monitors all potential browsers and customers who access or browse any of Iconic's owned websites. These include:

    1. Iconic Performances main website (www.iconicperformances.com.au)
    2. Iconic Performance booking website (bookings.iconicperformances.com.au)
    3. The Colonial Show
    4. All DrumStory website
    5. Iconic Productions main website

 

When any customer or browser accesses or goes on to Iconic's company website, they will see a window that sales a Sales / Event Consultant is available to assist you. A customer may choose to request assistance by click on the Assist button. If the customer clicks on the LIVE CHAT button that says a Sales / Event Consultant is available to assist you and no sales or event staff member is available or are offline the customer/visitor may choose to leave a message on live chat, which will be displayed on the SLACK COMMUNICATIONS for the next available sales and event staff of Iconic.

The notification on SLACK COMMUNICATIONS when a customer or browser clicks on the Sales / Event Consultant is available to assist you and no sales or event staff member is available or are offline will look something like this ...

The information on the notification will tell you of

    1. Notification that a NEW CUSTOMER has left a message on LIVE CHAT.
    2. The name of the customer (if logged in), or if not logged in it will show (Guest) for the customer name.
    3. It will display the email address the customer wishes to be contacted on.
    4. It will show the question they have asked.
    5. The current URL or website page the customer is looking at
    6. The customer's locaton.

 

WHAT TO DO IF YOU RECEIVE A NOTIFICATION ON SLACK ABOUT A CUSTOMER LEFT MESSAGE on LIVE CHAT?

If the notification is received on SLACK, do the following to assist and engage with the customer:

    1. Inform all staff on SLACK you are actioning the notification received.
    2. Check the ERM and search for the email address of the customer.
        1. If the email address is found, meaning the customer is an existing customer.  Do the following
            1. create a NEW HISTORY note on the customer account.
            2. Copy the notification from SLACK and paste it in the details of the new history on the customer account.
            3. Save the new history.
            4. Send an email to the customer assisting them with the enquiry and create a follow up as per normal.
        2. If the email address is not found on the ERM, meaning the customer is not an existing customer, do the following:
            1. Create a new account for the customer in the ERM by clicking on ADD NEW CUSTOMER.
            2. Complete all the detail fields of ADD NEW CUSTOMER as best as you can.
            3. Save the NEW CUSTOMER.
            4. create a NEW HISTORY note on the customer account.
            5. Copy the notification from SLACK and paste it in the details of the new history on the customer account.,
            6. Save the new history.
            7. Send an email to the cusxtomer assisting them with the enquiry and create a follow up as per normal.

 

 

OTHER THINGS SHOULD KNOW REGARDING ICONIC's LIVE CHAT FEATURE FUNCTION:

    1. What is thein ? Click here to read more.

    2. What do these buttons mean on the Iconic Staff LIVE CHAT window? Click here to read more.

    3. How to transfer a chat to another staff member? Click here to read more.
    4. What are and what do the Actions buttons
      do in the LIST OF CUSTOMERS WAITING page on the ERM? Click here to read more.

    5. What do the LIVE CHAT menu items
      mean and do on the ERM? Click here to read more.

    6. What do the buttons on the customer/visitor LIVE CHAT window mean and do? Click here to read more.

2016-07-21 13:20
Steve Baltzois

What do the state Status of Live chat mean?

The state will show the status of the LIVE CHAT the customer request is in. 

    1. If it shows IN QUEUE that means the customer is in a queue waiting to be assisted.
    2. If it shows WAITING that means the customer is waiting for a reply or waiting to be transferred.
    3. If it shows CHATTING that means the customer is chatting with a staff member.
    4. If it shows CLOSED that means the customer has closed the chat from their end or the chat has closed unexpectedly from the customers end.  You can still connect with the customer by clicking on their name, if the chat closed unexpectedly.
    5. If it shows LOADING that means the chat system is loading the chat for the customer or for the staff.  This could be because of a poor connection from the customer side or the server is busy.  If you say this state, please be wait for the chat to load.
    6. If it shows LEFT that means the customer has left the chat.  This is different to the state status of CLOSED.
    7. If it shows INVITED that means a staff member has invited the customer to chat with them.  Make sure you don't accidentally chat with a customer who has already been invited by another staff member, unless that staff member is not able to chat with the customer.  If you see that customer has a state status INVITED and they have not answered, speak with the staff member and see if the staff member wants you to take over.

 

OTHER THINGS SHOULD KNOW REGARDING ICONIC's LIVE CHAT FEATURE FUNCTION:

1) Live Chat - New Customer on LIVE CHAT notification.  What is it and how to use it?

 

2) Live Chat - CUSTOMER ENQUIRY REQUEST on LIVE CHAT notification.  What is it and how to use it?

 

3) Live Chat - CUSTOMER LEFT MESSAGE on LIVE CHAT notification.  What is it and how to use it?

2016-07-22 07:50
Steve Baltzois

Live Chat tracking shows track history with same date and time for every customer and then it shows the current one.

This is not a problem and is the system tracking regular customers based on the cookies left on the customer computer, as discussed below.

jeet-aceonics says
11:35 AM @michael.stone: if there was campaign on the same sate for same customer then it is normal.

support-team_graham says
1:20 PM @jeet-aceonics I do check on Track path of Live Chat Customer.  No email campaign sent on this time.  Email campaign sent on 2016/07/25 14:16 and one early than this 2016/07/20 07:17, but not on time of July 26, 2016 09:09 PM for page of  http://thecolonialshow.com.au/ (edited)

1:21 @jeet-aceonics I also do checking and find all Live Chat customer have same time and visited page.  No customer different.  All same time and 1 maybe 2 maybe 3 minute different for time.

jeet-aceonics says
1:22 PM @support-team_graham: it is still normal Graham, 25th campaign was sent means people would keep checking emails up to two three days, also if campaign is scheduled for multiple days obviously system is keeping records of their visits.

support-team_graham says
1:22 PM @jeet-aceonics I see.  no problem with tracking.  i leave ticket empty.

1:33 PM @jeet-aceonics I question about Track History.  Customer show come from http://www.bing.com/search?q=iconic performances&amp;form=MSSEDF&amp;pc=EUPP_MSSE  but it still show track same date same time same colonial show URL below.  This correct?

jeet-aceonics says
1:34 PM @support-team_graham previous entry has nothing to do with from where customer visited this page now.

support-team_graham says
1:35 PM @jeet-aceonics that mean system keep track all customer on Live Chat

jeet-aceonics says
1:35 PM @support-team_graham Yes, until they do not clear history of their browser and has third party cookies enabled.

2016-08-25 06:54
Graham Normanally

Quick Reference for Sales Online Customer on Live Chat

All customer who visit and browse our website will automatically send all sales/events staff notification.  This is a great opportunity for sales staff to try to engage with the online customer.

When you see or receive a notification of

It means a potential customer is visiting our company website.  Immediately go to the channel on SLACK.

Scroll down to the bottom to see the customer / browser and their location.

-----------------------------------------

After seeing the notification proceed to try to contact them online by doing the following.

  1. In the ERM program, click on Live Chat and Customers Online


  2. If a window comes up saying NEW CUSTOMER ONLINE press OKAY

  3. Under the Banner of Customers On Site, press the link word Guest

    This will open up a chat window. 

  4. In the bottom white square rectangle, enter a nice text to let the customer / browser that you can assist them and press the SEND button

    or you can use the pre-list options.
    1. To use the pre-list options press the Select Answer drop field and choose the best response.
    2. Then press the Send (Enter) button

  5. Start the conversation with the customer and ask three very important pieces of information.
    1. Their Name
    2. Their best contact number (in case the live chat drops out)
    3. Their email address (in case the live chat drops out)

  6. Continue the conversation with the customer.

  7. If the customer does not respond or the conversation has ended press the  Close Chat Button.


  8. If you need to transfer the Live Chat to another Iconic Staff Member press the button and select the staff member to transfer the Live Chat to.

2017-09-15 17:08
Lei Bao

Quick Reference Online CUSTOMER ENQUIRY REQUEST on LIVE CHAT

Our customers and potential browsers may use our Online Live Chat System to enquire about a booking or an event or speak with our Sales and Event Staff.  If they request this, they will use our Live Chat Feature and add their details.  On Slack you will receive a notification like this



  1. When you receive this notification, quickly go to the channel on slack and scroll to the bottom to find the Customer Enquiry Request.

  2. Quickly go to the ERM and click on Live Chat and Customer Online.


  3. Where it says List of customers waiting  you will see below the word Name, the name of the customer who wants to chat Live Online.  Most of the Times it will write Guest, but it could write the name of the customer, if they entered their name.


  4. Click on the customer name (Guest) or click on the triangle pointing to the right to start a Live Chat Online with the Customer.


  5. A Live Chat Window will open up and in the bottom White Field, you will be able to start talking with the customer.
    Start the conversation with the customer and ask three very important pieces of information.
    There are some very important responses you should use at the beginning of every Live Chat Conversation ...
    refer to First and Most Important responses to use with a customer on Each Live Chat Request or Discussion
    and this will assist you with obtain valueable information like ...

      1. Their Name
      2. The Company they are calling from (if applicable)
      3. Their best contact number (in case the live chat drops out)
      4. Their email address (in case the live chat drops out)

  6. Now market and promote the show and assist the customer.  Each time you write something and wish to send it to the customer online, press the SEND button.


  7. The following buttons are available for you to use on the system.  By placing your mouse over each button it will give you a brief description of what the button does.
    1. Press to send the chat conversation by email to a specified email address.
    2. Press to turn off sound.  This is NOT EVER to be pressed as you will not be notified of the customer respones.
    3. Press to refresh the Live Chat Conversation.
    4. Pressing will check the security of the Live Chat.  This SHOULD NOT BE PRESSED as it will stop the conversation.  If accidentally press, right click on the Live Chat window and press the Back Button.
    5. Press to exit and save converstation.  When you press this button you will be asked to confirm you wish to leave the chat.  Press OK to leave or Cancel to return to the chat.  Once you press OK you will not be able to talk to the customer again.

2017-10-02 14:16
Lei Bao

First and Most Important responses to use with a customer on Each Live Chat Request or Discussion

When you first begin speaking with a potential customer on live chat you should use these responses ALWAYS in the beginning.  The responses are found in the Live Chat Window Drop Box.

  1. First Response to use is ...
    After sending this response, which is used to greet the customer, please make sure you have the customer's first name at least when you address them.

  2. After receiving the name of the customer use the
    To obtain the customers contact telephone details.  This is essential to ensure that we can follow up with the customer for future promotions and/or in case of a drop out.

  3. Scroll to the top of the conversation and see if the customer provided their email address.  If they did not ask for the customer's email address.

  4. Then proceed to communicate with the customer.

 

When you are finished with the customer use the to always end the conversation on a positive note and to let the customer know the conversation has been terminated/closed.

2017-10-02 14:13
Ian Roberts

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Add New Order / Book Event

Go to category

What are the prices to the shows?

The prices to the shows can be found on the Product Availability Page in the ERM under the TAB of Products.

All per ticket prices, per day, per booking prices are displayed on the ERM, after selecting the product.

SPECIAL NOTE: Never let a customer go. If they can't book the show because the price is too expensive ... THEN ASK THEM

  1. What they can afford and that you will check to see what you can do.
  2. Contact STEVE BALTZOIS or your manager immediately to find the best price we can offer them.  
  3. Also keep in mind that all Event Sales Agents, are allowed to offer a 5% discount without approval. However do not use this freely and be thrifty with who you are applying the discount to.
  4. Ensure that you place your 5% Discount Coupon on the ADD NEW Order page.

IMPORTANT INFORMATION REGARDING PRICING FOR PRODUCTS BASED ON QUANTITY PRICING:

In view of the confusion that was being caused with the group pricing costs, we have spent the last week finding a better and easier solution when checking prices and how it displays.

You will now find that the Group Pricing is now calculated internally and you will no longer need to select the group size.  This will happen automatically by the system based on the quantity of tickets you have entered for the product.

In the Product Availability Page,

  1. You now will only need to enter the quantity and if the price changes it will notify you of how much and also the reason for the price increase.
    1. Also after the program checks the price, it will then display variables of other possible group size quantity prices for you for easy reference.

For the customer (this is only for the customer),

For the customer on the online customer booking page it will now automatically calculate the price based on the quantity the customer enters in the quantity box in the online booking page for customers.  This means that the customer will be notified of any changes to prices based on the quantity they selected.  It will also show them the price based on the quantity size.

I hope this helps everyone so that the pricing check is easier to check and provide prices to customers for.

VERY IMPORTANT:

With the change, you will find some of the show prices have changed.  If you were quoting a customer a previous price and with the new system the price has increased, do the following

  1. Apologize to the customer.
  2. Inform them “that there was an error on our system and it was displaying incorrect pricing”. 
  3. Inform them that this is the new correct price.
  4. Apologize to the customer again and say that you do apologize for the inconvenience.
    1. Say to the customer that because the error was a computer error, that we would honour the price quoted and that you just need to receive approval from your team supervisor.

    2. Chat on Slack with a Team Supervisor or me of the situation and they will give you the discount amount and Approval Code.

    3. Proceed with the booking, add the discount and in the ORDER COMMENTS, enter the approval code and the Team Supervisors name.  For example you would write in the ORDER COMMENTS, “discount approval code = xxxxxxxxx approved by Steve Baltzois”.

    1. If the customer is okay with the increase price and is happy to proceed, then proceed with adding a new order as normal.
    2. If the customer is not happy with the increased price and wants the original price

If you are unsure of the new method or you are confused, then contact me directly for support or the Team Supervisors on Slack.


Questions Asked and Answered:

  1. David Phillip | 05-May-2020 07:38 |
    1) How much do we charge customer for additional tickets on day?
    2) is there a cancelation fee if customer cancels show?
    1. answered by @barbara.green |06-May-2020 14:01 |
      1. the additional tickets is charged at the same price they were given at the time they made the first purchase.
      2. yes there is a cancellation fee if the customer cancels.  If the company cancels there is no fee charged.

2015-06-16 14:33
Steve baltzois

Can I send an email internally to staff members? What are staff personal emails

No.  Staff email address are only used for username purposes and access into the systems.  All staff are connected to group email addresses to ensure that in the event a staff member is away, on holidays or leaves the company, the email from a customer or client can still be answered and actioned by the remaining staff who are connected to the group email address.

To contact a staff member internally staff are required to use the SLACK COMMUNICATION system.

How to send a message directly to a staff member internally:

  1. Select the channel to send the message.
  2. Type the message and at the end of the message press the @ symbol.
  3. When you press the @ symbol, it will display a list of staff. 
  4. Select the staff member.
  5. Press enter button to send the message directly.

 

You can also call the staff member at their internal number, however this is discouraged as the more lines that are being used to call a staff member, the less lines available for customers.  Refer to the Call List for contacts and phone numbers.

2016-02-03 14:00
Steve

When can I book an event? How to check for product availability? How to work out date availability on Sales Calendar?

Most events can be booked all year around based on the products availability. Refer to Product Availability Page by clicking on this link Production Availability. Sales Production Calendar. How to use the Production Availability Page and the Sales Production Calendar to find the next best available date.

Events can be booked any day and any time 365 days year 24 hours day, when the customer requests it, depending on availability and the Product Availability.

Events can be booked in the following locations:

  1. All of Australia (including all states and territories and rural country areas)
  2. Hong Kong, China, Japan, Thailand
  3. India (from September 2016)
  4. All of the USA (including the islands of the Americas) (excluding Puertor-rico and the Carribean)
  5. All of Cananda
  6. All of the United Kingdom
  7. All of Ireland

 

NEVER SAY NEVER TO A CUSTOMER WHO IS WISHING TO BOOK AN EVENT.  ALWAYS TRY TO FIND THE MOST SUITABLE DATE THAT WORKS FOR THE CUSTOMER AND IS SUITABLE FOR THE PRODUCTION TEAM SCHEDULE.  If UNSURE - always contact and speak with the event management team for assistance or your team supervisor to find a solution.

 

Products, Events, Performances and Shows must be booked and based on the Company's Availability which is based on the Production Team's Core Calendar, specific to the event or show.  All Production Teams are designated a Team Bin Number. 

HOW TO CHECK FOR PRODUCT AVAILABILITY:

  1. Click on Products and Product Availability


  2. In
    Click on the drop box and select the product you are doing a check on.
    Keep in mind that you can type the name of the product as well for a quick search by typing in the search field box


  3. Select the correct year and Currency


  4. Press the

  5. Select the correct Area/Region


  6. Add a time (any time) time does not matter here.

  7. Press to select the date and check for availability.
    Please note that Green numbers means it is available and grey or red means it is not available.

This will give you the Product Availability.

 

ADDITIONAL INFORMATION FOUND ON PRODUCT AVAILABILITY PAGE:

The Product Availability Results Tab

Displays the exact quantity of events can occur on the day / the minimum number allowed / the maximum number.

Example in this display
March 01, 2017 Wed in Location ACT, it allows 2 shows, with a minimum of 60 and a maximum of 1500 tickets.

The Production Team Schedule Calendar will only be viewable if you have permission.

This displays the actual Colored team Bins and where they will be. 

The Product Details tab provides you with a great deal of customer information on the product.

The Staff Only Product Information displays information specific to the product for staff only.

The Copy Link for Customer provides you with a link to the Customer Store Information Marketing Page if you need to send an email to the customer with the link of the product.  Simply click on this tab and then press the Copy button.

The FAQ tab no longer works.  If you want to access the FAQ for a particular show, then move to the FAQ and search for the exact product for the additional informaton and FAQ on the product.

To work out the best day or best available date to offer or add a booking on, use the following process.

  1. If the customer offers a date or you provide a date for them to be interested in or book, check the product availability first to see if the there are available shows.


The policy for booking an event must always be with the closest region / zone radius.  For more information on the Region / Zone Radius Refer to Refer to What is the region or radius to book an event?

Multiple events can be booked on the same day, however it is company policy when booking an event, try to fill out the whole week first, before allowing multiple bookings on the same day?

 

 

 

2017-09-15 18:16
Steve Baltzois

The customer is not sure of numbers or dates or product options. What should I do, can I still book the event and add a new order?

IMPORTANT: Bookings are fixed orders and cannot be changed as per the terms and conditions of the company.

If a customer wishes to book an event and they are not sure of the date, or the number of tickets to purchase or cannot provide the product option details at the time of the booking, YOU DO NOT ADD NEW ORDER or MAKE A NEW BOOKING.

You should inform the customer

  1. that due to company policy you are not able to make changes to a booking, if they are not sure and you require the information at the time of the booking to complete the booking order.  Consider this, when you book a ticket with Ticketek or purchase a ticket to see a concert or attend a festival, can you book now and call back later with the details or confirm the details or the number of tickets you will need?  The answer is NO!  And so is the policy with Iconic Productions.  Details are required to secure the booking.  If the customer is unsure of details or needs to call back to confirm then create a new opportunity for the customer using the New Opportunity Page.

    Or you can inform them to book the required amount of tickets now, less 10-15 % and then call back 7-14 days before the event to book additional tickets.  Inform the customer the additional tickets would not be based on the bulk group discount size however.

  2. Ask the customer when it would be a convenient time for you to call them back to assist them or when they will be able to confirm the details required.

  3. Schedule a follow up activity or a new activity for the customer.

2016-02-03 14:05
Matthew Walker

I keep getting "Option Tab Fields and/or Configurable Fields are NOT COMPLETED. Click on the Tabs and complete the fields." when using the product availability page or when trying to add a new order.

If you get the following error message.

"Option Tab Fields and/or Configurable Fields are NOT COMPLETED. Click on the Tabs and complete the fields."

When using the product availability page or when trying to add a new order, it means you have not completed all required fields.

In the section window click on the tab Options


and check that all required fields are completed.


Then if there is a Configurable Fields tab as well click on this tab


and check that all required fields in this tab have been correctly answered as well.

2016-02-20 03:41
Graham Normanally

Products with quantity based pricing and how to do a price check or calculate the price or find out what the price is for quantity based pricing of products.

The prices to the shows can be found on the Product Availability Page in the ERM under the TAB of Products.

All per ticket prices, per day, per booking prices are displayed on the ERM, after selecting the product.

SPECIAL NOTE: Never let a customer go. If they can't book the show because the price is too expensive ... THEN ASK THEM

  1. What they can afford and that you will check to see what you can do.
  2. Contact STEVE BALTZOIS or your manager immediately to find the best price we can offer them.
  3. Also keep in mind that all Event Sales Agents, are allowed to offer a 5% discount without approval. However do not use this freely and be thrifty with who you are applying the discount to.
  4. Ensure that you place your 5% Discount Coupon on the ADD NEW Order page.

 

IMPORTANT INFORMATION REGARDING PRICING FOR PRODUCTS BASED ON QUANTITY PRICING:

In view of the confusion that was being caused with the group pricing costs, we have spent the last week finding a better and easier solution when checking prices and how it displays.

You will now find that the Group Pricing is now calculated internally and you will no longer need to select the group size. This will happen automatically by the system based on the quantity of tickets you have entered for the product.

 

HOW TO DO A PRICE CHECK:

  1. Click on Products and Product Availability


  2. In
    Click on the drop box and select the product you are doing a check on.
    Keep in mind that you can type the name of the product as well for a quick search by typing in the search field box


  3. Select the correct year and Currency


  4. Press the

  5. Select the correct Area/Region


  6. Add a time (any time) time does not matter here.

  7. Press to select the date and check for availability.
    Please note that Green numbers means it is available and grey or red means it is not available.

This will give you the Product Availability.

To continue for a PRICE CHECK, simply add the quantity of tickets that the customer wishes to purchase.

  1. Fill out the options as required except you do not need to fill out these fields for PRICE CHECK.
    • Event Start Time
    • Audience Age Group
    • Area to setup Event
    • Unloading at Venue Area
    • Are there steps/stairs to climb to enter the Setup Area?
    • Parking Available?

  2. Enter na in Special Requirements. or requests

  3. Press button to get the price of the show.
    The system will show you the price for the quantity entered and will then show prices of other group size discounts as required.

 

For the customer (this is only for the customer),

For the customer on the online customer booking page it will now automatically calculate the price based on the quantity the customer enters in the quantity box in the online booking page for customers. This means that the customer will be notified of any changes to prices based on the quantity they selected. It will also show them the price based on the quantity size.

I hope this helps everyone so that the pricing check is easier to check and provide prices to customers for.

 

VERY IMPORTANT:

With the change, you will find some of the show prices have changed. If you were quoting a customer a previous price and with the new system the price has increased, do the following

  1. Apologize to the customer.
  2. Inform them “that there was an error on our system and it was displaying incorrect pricing”.
  3. Inform them that this is the new correct price.
  4. Apologize to the customer again and say that you do apologize for the inconvenience.
    1. If the customer is okay with the increase price and is happy to proceed, then proceed with adding a new order as normal.
    2. If the customer is not happy with the increased price and wants the original price
      1. Say to the customer that because the error was a computer error, that we would honour the price quoted and that you just need to receive approval from your team supervisor.

      2. Chat on Slack with a Team Supervisor or me of the situation and they will give you the discount amount and Approval Code.

      3. Proceed with the booking, add the discount and in the ORDER COMMENTS, enter the approval code and the Team Supervisors name. For example you would write in the ORDER COMMENTS, “discount approval code = xxxxxxxxx approved by Steve Baltzois”.

 

If you are unsure of the new method or you are confused, then contact me directly for support or the Team Supervisors on Slack.

2017-09-15 18:04
Matthew Walker

A customer from a school has questioned the GST amount, as the price of GST was not included. Do all schools get the GST back from the government?

All show and event prices are displayed without GST.  GST is added to the final total amount payable.

Schools, vacation care centres, before and after school care centres, colleges and universities and most educational companies receive the GST back from the government.  Most school teachers and staff within educational companies do not realise this.  While Iconic Production has to charge educational companies the GST as part of the Taxation Law, educational companies will receive the GST back in what is known as GST credit.  This meaning that they are not actually charged the GST and the price quoted is correct.

Please note:
It is important to inform the customer that while we can provide them with this information they would need to speak with their company account or their financial advisor about whether they receive the tax back or not.  We cannot provide accurate accounting procedures or information.

2017-09-15 17:14
Peter Murphy

How can a customer make a booking? What options do we provide to customers to make a booking?

VERY IMPORTANT ALL SALES & EVENTS STAFF:  

AT NO STAGE SHOULD A BOOKING BE MADE BY EMAIL.  
IT IS NOT PROFESSIONAL, NOT COMPANY POLICY AND IT MEANS YOU ARE NOT PROVIDING A REAL CUSTOMER EXPERIENCE FOR THE CUSTOMER.  

By not calling them, you are not able to answer any the customers questions if they have any.  You are not able to confirm Customer Account Details before making the ADD NEW ORDER.

MAKE SURE YOU FOLLOW THIS. 

BOOKINGS CAN ONLY BE MADE USING THE FOLLOWING STEPS:
To make a booking and secure your event date, we offer our customers 3 options.  As a staff member you can provide them the following information. 
The customer can either ...

  1. Book Online by going to https://bookings.iconicperformances.com.au/ , and select your chosen product manually through the categories menu.  You can assist them by helping them navigate through the company booking website.  Or you can send them an email with the correct link of the product for the customer to click on the link or entering that is mentioned above.

  2. Call our sales & event management team on 1300 860 074  - 24 hours 7 days week.

  3. Or send the customer an email asking for the customer's best time and date to call you and you or another sales or event managers can call the customer at their requested time and date to book the event.  The alternative it to ask the customer or secretary what is the best time to call the customer back to confirm the booking.

These are the three professional ways to make a customer feel important, valueable and not waste their time answering email questions to make a booking.

A customer can book their event online at https://bookings.iconicperformances.com.au/. 
A SALES or EVENTS STAFF MEMBER IS NOT ALLOWED TO USE THE online booking system https://bookings.iconicperformances.com.au/  to book an event.

SALES or EVENT STAFF must only use and are to book an event using the internal ERM system to book an event.  For more information in adding a new order refer to Steps to Book an Event or Add New Order

2016-03-14 23:41
Graham Normanally

How do I add another product to an order?

To add 2 or more product to an order in the ADD NEW ORDER, in part 2 of the page, search for the product again in the Search box.  Then select the product and it will open up a new Product box to complete.  When finished press ADD PRODUCT and this will add the additional product.

If you are trying to add the same product twice because of a different date or because of a variance in the product, search for the same product in the search box and select the same product.  This will open up the product box again for you to add the product.  When finished press ADD PRODUCT and this will add the additional product.

2016-03-17 11:55
Graham Normanally

A customer would like to have two shows on the same day, but the product availability page shows only 1?

If a customer wants two or more shows on the same day and the product availability page only shows 1 available, contact

  1. the event management team on Slack
  2. or your Team Supervisor on Slack or
  3. The Executive Producer on Slack

and see if they can open additional shows for that day.  This will need to be approved, but most of the times it is possible.

2017-09-15 18:25
Graham Normanally

I made a booking and i am on the page where it says add order. Now the customer wants the tax invoice to be sent to her e mail id and she gave it to me just before clicking ADD NEW order. What do I do.

You should have confirmed the email address before this.  But in the final payment window up the top right you will see email addresses.

click on the + button and then add her email address there

when you finish the booking.  go to the customer detail page and add the email address of the customer in the work email field of the customer account.

2016-03-17 11:59
Graham Normanally

Deposits for Events, shows and products

Most of Iconic's events, shows and products require a deposit.  Where a deposit is required, the amount for the deposit will be displayed on the Order section.

Deposits are often calculated as a percentage of the total cost of the event, however some items may just be an amount required. 
Please note that deposits are not the same for every order and it should be checked before quoting it to the customer. 
Please note that deposit amounts are often rounded up to the nearest multiple and so the customer should told the amount of the deposit required and not the percentage.  The percentage is only a figure used to calculate the amount and the amount is rounded up to make it the nearest whole dollar multiple.

The deposit amount and/or the percentage of the total amount will be shown in 3 different locations.

LOCATION 1:
PRODUCT AVAILABILITY PAGE: (click here for more information on the product availability page)

In the product availability page after selecting your product it will show the deposit amount or percentage required.
Example:

By completing the Product Price Check in the product availability page it will then display the total amount for the deposit required.
Example:

 

LOCATION 2:
NEW ORDER PAGE: (click here for more information on new order page)

In the new order page after selecting the customer name and selecting the product and filling in the necessary details, the total amount of the deposit if a deposit is required will be displayed
Example:

 

LOCATION 3:
CUSTOMER ONLINE BOOKING:

If a customer decides to booking online, you may inform them that the deposit amount will be displayed before they complete the order and they can choose to pay for the booking in full or with a deposit.


Questions Asked and Answered:

  1. David Phillip | 06-May-2020 06:52 |
    Question: Under what circumstances may a customer not be required to pay a deposit?
    1. answered by @barbara.green | 06-May-2020 14:13 |
      1. there is not one answer to this dear.  Deposit on products are set by the accounts department the company board of directors of what product is allowed a deposit to be taken and what product is not allowed deposits.  Every performance and show has its own rules and requirements.  To know if a product requires or allows a deposit you have to check in the Product Availability page or ask a manager in the department.

2016-06-17 16:10
Steve Baltzois

Steps to Book an Event or Add New Order

There are a few ways to book an Event or Add New order.  The easiest way is to find the customer detail page first by using the Customer Search field, then click on the
button.

When making a booking you must make sure you are 100% accurate and correct in following Company Procedures.
If you are ever less than 100% sure, meaning you have a doubt or are unsure of something you must always follow company procedure and know act professionally at all time and follow the FAQ company policy on If unsure on something or anything about my job or role within the company what should I do?

 

HOW TO BOOK AN EVENT OR ADD NEW ORDER:

  1. If you are not in a Customer Details Page then Search for the customer using the View Customer List or Search / Lookup a Customer

  2. If you are in a Customer Details Page proceed with the information below to add a new order.
    1. Press the right button depending the type of call:
      1. Press the  NEW HISTORY  button, if the call is an inbound call.
      2. If you are making a call, an outbound call, then you would already have the clear activity page open, and therefore you can go to the customer details page to begin the order process at step 2.2.
    2. Make sure you are now in the Customer Details Account Page.
    3. Check the customer's first and last name.
    4. Check the Role / Positionsif you see N/A or Unknown TBA, ask the customer for their role with the company and select the most appropriate.
    5. Check the Customer Status = must always show as ACTIVE.  If not then change it before making an order.
    6. Check the Referred Byif you see N/A or Unknown TBA, ask the customer for their role with the company and select the most appropriate.
    7. Check the Phone Numbers of the Customer.
    8. Check the Work Email address of the Customer.
    9. Check the Personal Emailyou do not need to confirm/check this, only add if customer wishes to provide it.
    10. Check the Company Name.
    11. Check the Billing Address of the Company.  If the customer gives you the location address, make a note of it for later, but this is the Billing Address and the Billing Address cannot be a PO Box.  If the Billing address is the same as the location address, just enter the Billing Address here.
    12. Confirm the Company Type, if it is empty.
    13. Check that the Company Statusmust always show as ACTIVE.  If not then change it before making an order.
    14. Check the Company / Account Nameconfirm with customer the name of person who handles accounts at the the company.  If the customer says to send to them, write their name here (but do not add customer's email in Company / Account Email field)
    15. Check the Region / Zone.  If not showing, press the Get Region/Zone Button.
    16. Websiteyou do not need to confirm/check this.
    17. Yr Numyou do not need to confirm/check this.
    18. Total Numyou do not need to confirm/check this.

  3. When you have confirmed all the details of the customer on the Customer Details Account Page, press the  SAVE CHANGES   button.

  4. Press  NEW ORDER  button.

  5. The New Order Page will open.


  6. IN PART 1 of ADD NEW ORDER CUSTOMER INFO, all you have to do is press the Use this Address button on the left hand side to bring all the details you confirmed from the customer details page over to the order.
    In Part 1-Customer Info it will ask the Billing Details for the Booking.  This will be the details of the Customer you are normally speaking with.  To make this quick you can press the USE THIS ADDRESS.  If you press it, it stops you from having to reenter all the details one by one.  If you checked the details before, then you only need to press "Use this address" and it fills the details automatically.  Click on the Use This Address button on the far right for the system to automatically populate the saved information from the customer.
    IMPORTANT: by clicking on

    button it will save you from having to re-confirm or re-enter the customer details twice.

    1. You do not have to reconfirm the details as you have already done this.
    2. Check and make sure that the name in the Orders For Name field is the correct name of the customer.  If not, reconfirm and make changes here.
  7. Press the  NEXT  button.

  8. IN PART 2 of ADD NEW ORDER ITEMS IN ORDER, this is where you select the product the customer is buying and complete all the required details.
    1. Make sure you have checked the Event Calendar for Product Availability (refer to When can I book an event? How to check for product availability? How to work out ) for product availability page and the event to be booked is within the Region Radius.  Refer to What is the region or radius to book an event? on where to book an event.

    2. Part 2 of Add an Order will open up.  This is where you will select the Product to book.


      In the Search

      field click in the white box area and type to find the name of the product or event you are going to book for the customer.

      • Move to the next step unless you are not able to find the product using the Search Product Box then you can click on

        and browse for the product or event by category.

    3. After selecting your product or event, complete the required fields with precision.  Be very specific.

      It opens up the Customize page. here we have to select the correct details. This is very important because if the details are wrong the crew will have problems with arriving and setting up the event.  If you are unsure with any of the details, either ask the customer or put the customer on hold and request help on SLACK.

      COMPLETE ALL THE DETAILS CORRECTLY.

      With regards to the Quantity, ensure you inform the customer that the number of tickets purchased are required to be paid for.  If the customer is not sure of the exact number, encourage the customer that they could either by the minimum amount or we recommend that 10-15% less than what they think would be best.  Let them know that any additional tickets after the original booking would be charged at the same rate.

      If the product requires a time always enter it the correct way. 9am would be incorrect. Always enter an hour, then :, then minutes, then am or pm.  Example.  always 9:00am or 11:30pm or 1:35pm.  These are correct times.

      Remember that if a product requires an Event Date, the date must be available for that region.  If the date required is on an empty week (meaning) a week where no other events are booked remember that date would not be best because it was on an empty week.  if that happens remember you need to ask a team supervisor for permission or find a week where other events are on near their area.  For additional information on selecting the best date refer to (refer to When can I book an event? How to check for product availability? How to work out )

      OPTIONS TAB: Make sure you if the Product has an OPTIONS TAB, complete the details in full.  The more information, the less chance of an error or mistake being made.

      IMPORTANT NOTICE: Only one item, one product or one timed product can be added in each Item Line.
      An event/show/performance is classified as a Product.
      Where a customer wants multiple events/shows/performances/products which can be classified as
      * A different time
      * A different date
      * A different age group
      * A different location

      Remember that each product is specific to itself and should always be listed as each individual item.
      If you are unsure follow company policy ... If unsure on something or anything about my job or role within the company what should I do?

    4. When all fields are completed click on


    5. Confirm the price per ticket and show cost to the customer and if inform the customer if a deposit is required as shown on the system.  If it does not mention a deposit move to the next step.

    6. Scroll down and Click on
      button.

    7. Additional things you may use, but it is rare when doing a booking are:
      1. If you want to Edit the product click on the

        button to the far right of the product and select


      2. If you want to Copy the product to make a duplicate event booked for the same customer click on the

        button to the far right of the product and select
        Copy Option.

      3. If you to want Delete the product to make a duplicate event booked for the same customer click on the

        button to the far right of the product and select
        Delete option.

  9. In Part 3 - Location and Transport ... Confirm with the customer that the event will be setup and performed at the

    location address as shown.  In Part (3) Location and Transport. you only need to check and ask if the details are correct.  Confirm with the customer that they will be the main contact and the address for the show will be as shown.

    1. Ask the customer if they will be the main contact on the day of the event.
      1. If they say NO, press the New Single Address button and enter the name and confirm the name of the person who will be the contact at the location where the product will be.
      2. If they say YES, then confirm with them the address that the event product will be at.
        1. If they confirm the address is the one displayed on the screen then move to point 2 below (NEXT)
        2. If they say the address for the location of the event product is different to the one displayed press New Single Address
          If they say NO or the address or details or contact name is different to the name of the Billing Customer click on


        3. Click on the Use This Address button on the far right for the system to automatically populate the saved information from the customer.
          IMPORTANT: by clicking on

          button it will help you then can add or edit the related fields.  Scroll down through each field and edit with the correct information from the customer.

          1. Confirm the name of the actual customer who will be the main contact at the venue on the day of the event.  Add their First Name and Last Name.
          2. Confirm the Direct Phone Number for the new contact
          3. Confirm the Role/Position/Title of the new contact.
          4. Confirm the Mobile of the new contact.
            1. Sometimes the person you are speaking with may not know the new contact's mobile number or does not want to give it out.  If this is the case, leave the field blank.
          5. Confirm the Company of the new contact. (many times it will be the same company, however it still needs to be confirmed).
          6. Confirm the Company Phone Number of the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          7. Confirm the Company Email of the new contact. (this is the actual email address of the new main contact, not the company email address for the company).
          8. Confirm the Fax Number of the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          9. Confirm the Location Address of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          10. Confirm the Location Country of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          11. Confirm the Location State of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          12. Confirm the Location Suburb/Town of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          13. Confirm the Location Postcode of where the event will be with the new contact. (many times it will be the same as the company you are doing the purchase for, however it still needs to be confirmed).
          14. Make sure you have "Save to Customer's Address Book" checked, for future reference.
          15. Location Details Method:
            1. At Iconic Productions we rarely charge a location fee, however Check with @eventmanagers if there is to be a charge before moving on.
            2. If a fee/charge does apply @eventmanagers will tell you want to do, otherwise skip this and move to the next step below.
    2. Scroll down and Click on 
      button.
  10. You are now in Part 4, the Payment and Completion of the Purchase of the product.  Take your time here and be very accurate and clear with what you are saying and doing.  Mistakes cost us money and make us look very unprofessional.

    1. Confirm all the details with the Customer again as displayed on the screen.
      1. Confirm the Billing Details as displayed.
      2. Confirm the Location and Transport Details as displayed.
      3. Confirm the Item Description of the Product Purchased Details as displayed.
        1. Confirm the Qty and Item Price and Item Total as displayed.
    2. Scroll down where it says 'Terms and Conditions. Read and confirm the following conditions with customer and tick each box when customer accepts/agrees to T & C's. Press the RECORD button to commence the proof of purchase of the product. '
      1. Press the  RECORD  button.
      2. Read out the first line to the customer.
      3. When the customer confirms it or says Yes or acknowledges it, press the checkbox on 1.
      4. Read out the second line to the customer.
      5. When the customer confirms it or says Yes or acknowledges it, press the checkbox on 2.
      6. Repeat this for each line as displayed until the very end of all lines.
      7. If the customer has any questions, you can always answer them and then repeat the T&C again to gain acceptance from the customer.
      8. IMPORTANT: All check-boxes must be ticked before a purchase can be made.

    3. Ask Customer how they would like to pay.  Select the correct payment method informed by the customer in

      window.  IMPORTANT: Do not select Pay-Pal.

    4. PAYMENT OPTIONS:
      1. TAX INVOICE:
        1. If the customer requests a Tax Invoice, you need to ask for the email address for the Accounts Person.  Also ask for name of the person who handles account and write the name of the accounts person in the Staff Notes field with (Accounts Name: ******)

      2. Credit Card (PINPAYMENTS)
        1. Inform the customer that a Bank Credit Card fee will be added to the total cost.  Most customers accept this.
        2. Select Credit Card PinPayments
        3. Inform the Customer of the total amount that will be charged to the card.
        4. Ask for the Name of the Card.  This has to be entered 100% accurate (no mistakes)
        5. Ask for the Credit Card Number, Expiry and CVC number. This has to be entered 100% accurate (no mistakes)
        6. Ask for the email address they want the receipt to be sent to for the purchase. This has to be entered 100% accurate (no mistakes)
        7. The address is a security measure we take and is often the address of the Company Bill Details or if it is individual sale then it would be the address the card is connected with.  This needs to be confirmed with the customer as in you are confirming the billing address details for the purchase by credit card.
    5. Ask customer if they want the booking order to go to someone elses email address.  
      1. If they say YES click on
      2. Enter the email address and then in Staff Notes, write the name of the person whose email address you entered here.
      3. Repeat if necessary.

    6. DEPOSITS:
      1. DEPOSITS: At times, customers will be required to pay a deposit to secure the event date.  If is the case the system will display the item below in Orders Summary.  If this is the case select Yes. and you can inform the customer of the deposit amount required to be paid.
        .
    7. COUPONS / DISCOUNTS:
      1. If the customer has a discount or coupon code, Scroll up to where it says Coupon or Gift Certificate, enter the code and press apply for the discounts or coupons.  If customer has a coupon code, add this for the discount or else scroll down.

    8. In the Order Comments field you an add additional comments that are visible to the Customer.
      IMPORTANT: Remember anything you enter in the Order Commets will be seen by the customer.

    9. In the Staff Notes you can add comments about the customer or order that is ONLY VISIBLE BY STAFF.

    1. Before pressing the Add New Order button inform the customer of the following ...
      1. Inform the customer about the confirmation purchase email using the following speech text:
        1. "The confirmation of your purchase today will be sent to you on your email address that we confirmed earlier and you should receive the email within 10-30 minutes.  The email is a very long email and sometimes it goes into people's spam or junk mail inboxes.  If you don't receive the confirmation purchase email within the next 30 minutes please check your spam or junk mail and it possibly will be there for you".

      2. Promote the experience of Iconic Productions to the customer using the following speech text:
        1. "Here at Iconic Productions we like to make your experience with Iconic, every way exciting and Iconic and before we finish today if there is anything else that I can do to make your experience amazing". 

        2. Answer any questions professionally.  If you are unsure of the answer, ask @eventmanagers (if you need to put the customer on hold do this).

      3. Thank the customer for using our services using the following speech text:
        1. "Thank you for using Iconic Productions and have a pleasant day."
    2. Click on

      to complete the purchase and add the booking and finalise order into Iconic's ERM system.

    3. You have completed your booking. CONGRATULATIONS.

  11. Go to the NEW HISTORY page that you opened up at the beginning and enter the details there or if you are clearing an activity clear it now and create your followup activity.

Questions Asked and Answered:

  1. David Phillip | 06-May-2020 07:35 |
    Question: Why does Iconic not accept PayPal?
    1. answered by @peter.murphy | 11-May-2020 12:20 |
      1. The USA office has a matter in court against PayPal and waiting for settlement.

2020-03-11 08:43
Matthew Walker

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

Adding additional tickets to an existing order

If a customer wishes to add additional tickets an event, follow this procedure.

  1. Use the same procedures as How to add a new order?. except when you are in

  2. Select in the Product Search field



  3. Select

  4. The amount to be entered here is the original price per ticket as in the Customer's Current Open Booking.
    Important: You will need to check the customer account in Orders and find the price per ticket they originally paid.

  5. After entering the original price per ticket from the current booking the customer is adding tickets to,
    Add the number of extra tickets the customer is buying in

  6. Press the Options TAB

  7. Enter all the required fields of the original booking in the Options TAB.
    Important: This is vital as the extra tickets have to be applied to the Original Booking Event Order.  Make sure this is 100% accurate.

  8. When all the details are entered correctly, press the  button.

  9. Continue with the New Order in the same way you book a Product or Event Order.

  10. In the  section
    Important that this Address here is the same as the Original Booking Order the Additional / Extra Tickets are being issued for.  This can be found on the Customer's Account Orders TAB.

  11. Continue with the order in the same procedures of How to add a new order? 

  12. Important: Discounts and Vouchers cannot be applied to

 

2017-05-10 01:47
Barbara Green

The customer wants a date that is not available / no longer available / unavailable. What do I do?

At Iconic Production we always try to assist and help the customer have an incredible experience from the very start of their enquiry to way after the product or event is finished.

If a customer asks for a date or a product and the date or product is

  • Not Available
  • No Longer Available or
  • Unavailable

Do not let the customer the go.  Remember we try to make the customer experience Iconic in every way.

  1. First try to offer them the next closest available date for them.  Try to offer them with at least 4-5 other dates.

  2. If they don't like those dates then procced with the next step.

  3. If this occurs, contact @event.managers or your Department Channel Supervisor on the appropriate SLACK channel and ask them for assistance.  While doing this, make sure you have put the customer on hold.  Speaking to @event.managers or your Department Channel Supervisor on SLACK they will ..
      1. Check if the current production BIN can do an extra event on the day.

      2. Check if another production team can be assigned for the customer.  Iconic has 8 BINs who work on multiple events of the different event / Stage Levels.

      3. Check if there is a system error.

 

If @event.managers or your Department Channel Supervisor can assist the customer with the date, they will

  1. Will notify you on SLACK if it is possible or any alternatives.
    1. If it is possible they will Release or open up the date for an extra booking
    2. If not, they will provide an alternative for you to offer to the customer.

 

The important thing to REMEMBER is NEVER say NEVER to a customer.  We are confident we can find a date for them or an alternative solution.

2017-11-29 17:31
Matthew Walker

NSW Department (dept) of Education Payment System Approved Payments for all Invoices for EdConnect NSW Dept of Education School Accounts Payable Shared Payment Service Centre

This is only for NSW Dept of Education School Accounts Payable Shared Payment Service Centre, and is the allowed process of payment for all NSW Department of Education School and Corporate Accounts.

This payment options available for NSW Schools and NSW Department of Education Corporate Offices are:

  1. PCard (credit card).  This is the preferred way.
  2. Invoice to be sent to the Gold Client Team/Department with EDConnect.

The 30-Day Setup for Schools and Corporate Education Offices was removed and the two options above approved was decided by Jaime Fenech (Director of EdConnect Finances) due to the following reasons:

  1. Due to the thousands of events booked by the NSW Department Schools and Corporate Offices every year, the EdConnect was having issues processing the invoices and felt that this was the best and quickest way to ensure that all invoices are paid on time.
  2. That the EdConnect legislation is now moving all schools and corporate offices with the NSW Department of Education to a PCard System to improve transactions, budgetting and processing. 
  3. To improve the payment processing of all the thousands of invoices received from events booked with Iconic Productions.
  4. To avoid administration and late fees.

NSW Department of Schools and Corporate Offices can pay their purchases by:

  1. PCard over the telephone
  2. By Credit Card online Click on Iconic's Online Payment link https://bookings.iconicperformances.com.au//Online-Payment-for-Security-Deposits--Balance-on-Invoice--and-other-Payments-for-Events--Products/
  3. By sending the Invoice received from Iconic to the Gold Client Team at Edconnect.  The email address the Invoice should be sent to is (as listed below):
    1. Gold Client email addresses are: NSW Government School invoices (for the schools on the attached list) email invoices to:

      1. Email address: SSC.AccountsPayableSchools@det.nsw.edu.au 
        We are now paying on behalf of all NSW Government Schools.  A copy should also be sent to Usha.Samuels@det.nsw.edu.au

    2. Corporate invoices email invoices to: Email address: SSC.AccountsPayableCorporate@det.nsw.edu.au

IMPORTANT INFORMATION for NSW DEPARTMENT OF EDUCATION SCHOOLS with ED-CONNECT (shared payment services): 
Iconic Productions/Iconic Performances Vendor Number is 100306675.  Please note due to the many schools we service with the Department of Education, we have a 14 Day Payment Term from the Date of Invoice.  To avoid administration fees and in consultation with ED-Connect we are informed that you should use the P-Card for payment.  We do accept Credit Card Payments.  As we are GOLD Client Supplier with the Department of Education, you can forward the invoice to the GOLD Client email address with the Shared Payment Services for processing within 7 days and this will reduce the chance of late payments incurring administration fees.  The GOLD Client email address to send the attached invoice to is SSC.AccountsPayableSchools@det.nsw.edu.au. Please note we do not offer or allow a 30 day Credit Account for payment.

ACCOUNT REF: #721407 Fri 2018/05/04 14:01 E-mail Received Gold Client invoices to be sent to EDConnect directly via Email

From: Usha.Samuels@det.nsw.edu.au
To: accounts@iconicperformances.com.au
Cc:
Bcc:
Subject: RE: Request for invoices to be sent to EDConnect directly via Email
Mail Body:
Hello

We are not changing the payment terms or any other details we are only giving you another email address. We would like to offer your business the opportunity to email invoices to our 'GOLD' client email address for each department. This mailbox allows your invoices to flow into the system automatically, 7 days a week. By saving processing time, we will increase our ability to pay your invoice on the due date.

Our Gold Client email addresses are:NSW Government School invoices (for the schools on the attached list) email invoices to:

Email address: SSC.AccountsPayableSchools@det.nsw.edu.au

We are now paying on behalf of all NSW Government Schools.

Corporate invoices email invoices to: Email address: SSC.AccountsPayableCorporate@det.nsw.edu.au

Please note statements and reminder notices should not be sent to these inboxes. Please use EDConnect.ap@det.nsw.edu.au for sending statements and reminder notices. If it is not possible for your business to send statements or reminder notices to a different email address could you please let us know before updating our email address in your system?

However, before you can use our Gold Client email addresses, could you please ensure that your invoices will be:

- Sent electronically as PDF file, one invoice per PDF.

- If you sent your invoice directly to us, please do not send another copy to the school as otherwise it will cause a duplication.

 If you wish to follow up overdue invoice/any other enquiry, please call our contact centre on 1300 32 32 32. The Contact Centre will be able to advise you the status of the invoice and assign your query to a relevant section.

Thanks and Regards

Usha Samuels

Accounts Payable | Shared Service, Finance

T: 1300 32 32 32 | www.dec.nsw.gov.au

End of FAQ

2018-11-27 01:47
Peter Murphy

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Best Times to Call Specific Company Industries

Go to category

Best times to contact schools, school teachers (during Daylight Savings)

Over the years we have found most school teachers are best contactable during the following times.  The times listed below are only an indication, as the decision makers of schools can be contacted during their RFF (release from face to face teaching) as well.  But most school teachers will be available during the morning, recess, lunch or after school.

The list of times below is organised based on staff calling from SYDNEY, VIC or ACT. 
For staff in other states of Australia or in the UK or AUS, we recommend you use the World Clock Meeting Time Planner
( http://www.timeanddate.com/worldclock/meeting.html ).  The World Clock Meeting Planner is very easy to use.  All you need to do is enter your time zone and then the time zones of the areas you want to work out the best times and it will show you a list of up to 6 meeting time planners.

 

Another alternative is to use to find the time of a particular city, state or country as a Guide use the Time Zone Map.
Click on this link to use the Time Zone Map. http://www.timeanddate.com/time/map/This will show you individual Time Maps.

 

DURING DAYLIGHT SAVINGS FOR STAFF CALLING FROM SYDNEY / ACT / VIC.
 Green  means best times,  yellow  means not the best, but you could try and  red  means often hard to reach the customer.

Sydney

Brisbane

Adelaide

Perth

 8:00 am

 7:00 am

 7:30 am

 5:00 am

 8:15 am

 7:15 am

 7:45 am

 5:15 am

 8:30 am

 7:30 am

 8:00 am

 5:30 am

 8:45 am

 7:45 am

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 5:45 am

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 8:00 am

 8:30 am

 6:00 am

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 8:15 am

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 6:15 am

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 8:30 am

 9:00 am

 6:30 am

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 6:45 am

 10:00 am

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 10:15 am

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 7:15 am

 10:30 am

 9:30 am

 10:00 am

 7:30 am

 10:45 am

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 10:15 am

 7:45 am

 11:00 am

 10:00 am

 10:30 am

 8:00 am

 11:15 am

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 10:45 am

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 11:30 am

 10:30 am

 11:00 am

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 11:45 am

 10:45 am

 11:15 am

 8:45 am

 12:00 noon

 11:00 am

 11:30 am

 9:00 am

 12:15 pm

 11:15 am

 11:45 am

 9:15 am

 12:30 pm

 11:30 am

 12:00 noon

 9:30 am

 12:45 pm

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 1:00 pm

 12:00 noon

 12:30 pm

 10:00 am

 1:15 pm

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 1:30 pm

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 1:00 pm

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 12:00 noon

 3:15 pm

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 3:30 pm

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 6:30 pm

 4:00 pm

 7:15 pm

 6:15 pm

 6:45 pm

 4:15 pm

 7:30 pm

 6:30 pm

 7:00 pm

 4:30 pm

 7:45 pm

 6:45 pm

 7:15 pm

 4:45 pm

 8:00 pm

 7:00 pm

 7:30 pm

 5:00 pm

 8:15 pm

 7:15 pm

 7:45 pm

 5:15 pm

 8:30 pm

 7:30 pm

 8:00 pm

 5:30 pm

 

2016-11-10 03:34
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Discounts

Go to category

Discount for Sales Staff 5%

All Sales and Event Staff are provided and given a 5% Discount Code valid for 1 year and 100 uses.

The 5% Sales Discount should be used sparingly and when a customer is on the verge of unsureness and needs that little extra WOW factor to complete the booking.

If you see a customer can't make the decison Sales and Event staff can offer their 5% discount to help encourage the customer to make their decision.

Sales and Event Staff should use this sparingly as each Sales and Event Staff only have 100 uses of that 5% discount.  If all 100 is used, it will only be renewed after 12 months.

You will find your 10% Discount Code on the View Coupon Code section of the ERM.  Search for your name to be used.

2017-09-15 18:43
Matthew Walker

What is the 1:100 (1 to 100) Loyalty Program?

The 1:100 (1 to 100) Loyalty Program was introduced in June 2016.

It provides customers an opportunity to save the cost of their booked show/event by encouraging and promoting the shows and events to other colleagues, business persons and companies.

It works relatively simple.  For a customer to receive the 1:100 Loyalty the following conditions have to be met.

  1. They have a booked event in the same or next year of the current year to date that has not yet happened.
  2. They have an event booked that is priced over $1,000 (ex tax).  If an event booked is less than $1,000, the 1:100 Loyalty discount does not apply.
  3. They have encouraged, asked or promoted the company or show to another customer, colleagues, business or company.
  4. That customer, colleagues, business or company have called and booked an event in the same year or next year of the current year and the event has not yet occurred.


If the above conditions are met and the 2nd customer books an event (the customer who was encouraged or promoted to do so), the 1st customer receives $100 off their booked event.

The more the 1st customer promotes and is loyal to the company the more the customer receives.  Example:

Qty of Customer Encouraged  Loyalty Earnt by Loyal Customer  How it can be used ...
1 $100 Discount applied to current event booking
2 $200 as above
3 $300 as above
4 $400 as above
5 $500 as above
6 $600 as above
7 $700 as above
8 $800 as above
9 $900 as above
10 $1,000 as above

 

There is no limitation to the Loyalty Program.  If the customer has promoted or encourage more additionals customer, colleagues, business or company to book an event and the Loyalty exceeds the total cost of the Loyal Customer's booked event, the additional Loyalty earnings is provided to the customer as a Cheque or Voucher to use on other shows or on anything they wish to spend on.

 

 

2016-11-08 13:31
Matthew Walker

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Emails / Sending Emails

Go to category

Persuasive Email Template to encourage customer purchase, showing benefits of Educational Events to have at schools.

The following written content is one of the many persuasive emails that you can use to show customers the benefit of having educational based live interactive experiences for their students and schools. 

All you need to do is copy and paste the information below and paste it in the ERM Write Inbox.  You may need to change the font and font size to look nice, but most of the times a simply copy and paste works. 

When pasting, paste in the area that says %%TEXT%%.  Leave the salutation and your name at the top.


COPY FROM BELOW ...

Do you know that over 10,000 students were part of the Colonial Show on British Colonisation and Gold Rush Event which is all about the Discovery of Gold in Australia and the Eureka Stockade in 2016.  Teachers across Australia learnt that the with the new format and more interactive scenes their students achieved a higher level of understanding with Australian History and retaining the facts then just from classroom based activities. They found that the entire interactive event accommodated the learning process a great deal more.  Teachers stated that the shows, which can be found at https://bookings.iconicperformances.com.au//primary-school/ were

  1. Cost effective and affordable. Based on the cost of travelling outside of school they found the show to be value for money and a great investment to the learning of their students.
  2. By adding the cost to the school budget it allowed additional classrooms and students to be involved.
  3. Encouraging and including other schools to join in, made the show even more affordable for everyone.
  4. That the students were very much more involved in the learning process after the shows and wanted to act out and answer more questions then without the event.  They found students felt more empathy and understanding at a higher level of education and had something to discuss with their older peers.
  5. And some schools said that it would be a letdown for them (the students) to learn something so important without getting a chance to live it in a our real live interactive shows.

With these comments and feedback from your colleagues and peers, please consider allowing your school, your students and their understanding of Australian History to grow, be stimulated and encouraged to know what it is to be Australian and how this wonderful country began. 

We appreciate the hard work you have to educating tomorrows youth and the service you give to your students.  Now let us help you increase the fun of learning in your school.  We have over 38 different experiences, events and activities you can select from.

... END COPY - DO NOT COPY THIS


 

2017-11-29 13:21
Ian Roberts

Exciting News Email Template to encourage customer purchase, showing benefits of Educational Events to have at schools.

The following written content is a sample letter we call "EXCITING NEWS" that we recommend to use as a persuasive emails to increase the potential of a customer booking the show hearing the exciting news.  It can be edited to suit the show you are promoting or marketing to the customer. It focuses on the success of educational based live interactive experiences for their students and schools.

All you need to do is copy and paste the information below and paste it in the ERM Write Inbox. You may need to change the font and font size to look nice, but most of the times a simply copy and paste works.

When pasting, paste in the area that says %%TEXT%%. Leave the salutation and your name at the top.


COPY FROM BELOW ...

Teachers across Australia have found the Live Interactive Educational events and resources a tremendous bonus to their students learning.  Here is what they are saying ...

  1. Laura Jane from John the Baptist Catholic Primary School, in Bonnyrigg Heights NSW said "By far the BEST incursion experience I have ever had with my students! The performance of "The Colonial Show" was exceptional and highly engaging! A perfect integration of education, interaction, comedy and serious content with some fun double entredes for the teachers. Our incredibly talented cast, lead by the formidable Vince, with the lovely Claire, fantastic David and great stage crew Alex were of the highest calibre and were professional, engaging and thoroughly entertaining! I am booking this show as an annual event and cannot express enough how swell this experience is! I THOROUGHLY recommend them!!! "
  2. Beth Hawkes from St Augustines Parish School, in Salisbury South Australia said "Great Gold Rush performance that had students involved, laughing and learning. Well organised, easy to work with. Great experience. Thanks Iconic. "

With over 38 different resources, covering the areas of Australian History in the Colonial Show on British Colonisation and Gold Rush Event which is all about the Discovery of Gold in Australia and the Eureka Stockage too Bullying, Health, English, Mathematics, Science and PDHPE, there is a resource available for almost every classroom lesson.  These are only 2 of the many thousands of teachers who have witnessed, experienced and have fallen in love with these extraordinary resources. For more reviews, on our entire interactive educational resources and events head to https://bookings.iconicperformances.com.au//primary-school/

With these comments and feedback from your colleagues and peers, please consider allowing your school, your students and their understanding of Australian History to grow, be stimulated and encouraged to know what it is to be Australian and how this wonderful country began.

Don't miss out, call now to secure a date for your students.

... END COPY - DO NOT COPY THIS


 

2017-11-20 17:44
Ian Roberts

Benefits of School Incursions and Excursions / field tips email to encourage customer purchase, showing benefits

The following written content is a sample letter we call "BENEFITS OF SCHOOL INCURSONS and EXCURSIONS" that we recommend to use as a persuasive emails to increase the potential of a customer booking the show hearing the exciting news. It can be edited to suit the show you are promoting or marketing to the customer. It focuses on the success of educational based live interactive experiences for their students and schools.

All you need to do is copy and paste the information below and paste it in the ERM Write Inbox. You may need to change the font and font size to look nice, but most of the times a simply copy and paste works.

When pasting, paste in the area that says %%TEXT%%. Leave the salutation and your name at the top.

We recommend the subject Heading be: Reasons why school incursions are great for your students and teachers
(
however you can change the subject heading)


COPY FROM BELOW ...

School incursions should be viewed as a powerful and positive teaching tool that help enhance the social, personal and emotional development of all students and learners. Extra stimulation in new environments can be particularly beneficial to students of any any and can help teach life skills and improve independence.

The Council for Learning Outside the Classroom (LOtC) commissioned a survey through Teacher Voice which found that: 87% of teachers said that organising school based events and performances to attend at school made lessons memorable and 77% agreed that it motivated and enthused young people with regards to their learning.  School Events, performances and shows booked to come to the school and into the classroom therefore adds value to each individual’s academic and personal development.

School incursions provide unique opportunities for kinaesthetic learning i.e. ‘learning by doing’ and encourage students to engage with buildings in new ways. This is particularly beneficial for many students who find visual and sensory experiences helpful to their learning and understanding.

Hands-on learning activities outside the classroom lead to better achievement, standards, motivation, personal development and behaviour.  Children and young people are able to enjoy and achieve in new engaging ways.

School based incursions that comes to the classroom is rewarding for both teachers and pupils alike. Discovering new places and experiences undoubtedly adds extra depth to pupils’ and students’ learning and experience.

Learning outcomes for the individual are vast including:

  1. improved self-confidence and self-esteem
  2. ability to empathise and understand new perspectives
  3. increased aspirations and motivation
  4. broader understanding of society

With over 38 different resources for Primary and High Schools, covering the areas of Australian History in the Colonial Show on British Colonisation and Gold Rush Event which is all about the Discovery of Gold in Australia and the Eureka Stockage too Bullying, Health, English, Mathematics, Science and PDHPE, there is a resource available for almost every classroom lesson.  Many thousands of teachers who have witnessed, experienced and have fallen in love with these extraordinary resources.  Visit us, as Australia's leader in Educational Teacher Resources by going to https://bookings.iconicperformances.com.au//educational-shows/

Now is the time to allow your school, your students and your teachers the opportunity to increase your students learning and growth and be stimulated in all areas of the curriculum.

Don't miss out, call now on 1300 860 074 and our Sales and Event Managers will be happy to assist you with your enquiry or secure a date for your students.

... END COPY - DO NOT COPY THIS


 

2016-12-02 01:18
Matthew Walker

Introductory Email to Corporate Customers for Gallipoli Live and ANZAC Show.

The following written content is a sample letter we call "Introductory Email to Corporate Customers for Gallipoli Live and ANZAC Show" that we recommend to use as a persuasive emails to increase the potential of a customer booking the show hearing the exciting news. It can be edited to suit the show you are promoting or marketing to the customer. It focuses on the success of educational based live interactive experiences for their students and schools.

All you need to do is copy and paste the information below and paste it in the ERM Write Inbox. You may need to change the font and font size to look nice, but most of the times a simply copy and paste works.

When pasting, paste in the area that says %%TEXT%%. Leave the salutation and your name at the top.


COPY FROM BELOW ...

Do you know that over 100,000 people, including school students were part of the ANZAC Story Event in 2016.  Families, the community and teachers across Australia learnt found the interactive live theatre event to be heartwarming and incredible well written. They found that the entire interactive event accommodated a wonderful insight to the fallen..  Customers stated that the shows, which can be found at https://bookings.iconicperformances.com.au were

  1. Cost effective and affordable. Based on the cost of travelling they found the show to be value for money and a great investment for their organisation and company.
  2. By adding the cost to the overall budget it allowed extra income to be made for the company.
  3. Encouraging and including other schools, community organisations and nursing homes to join in, made the show even more affordable for everyone.
  4. That the audience were very much more involved in the shows then any other.  They found their customer felt more empathy and understanding at a higher level and had something to discuss with their peers.

With these comments and feedback from your colleagues and peers, this is the time to HOST Australia's most favourite Live Interactive Show of about the ANZACS and Australian History.

We appreciate the hard work you have in providing quality programs and events to your local area, your youth and the service you give to your patrons.  Now let us help you increase your income and bring the best interactive theatre show in your area.  We have over 38 different experiences, events and activities you can select from.

The ANZAC STORY was so popular it received a Media Release from the Department of Education.  I have attached a copy for you.  One of Australia's best learning tool for students studying Australian History and War.

Please click on the link for more information: https://bookings.iconicperformances.com.au//GALLIPOLI-Live--The-Real-ANZAC-Story/

To speak with me or a sales or event manager call 1300 860 074  for further assistance or to make a booking and secure your event date, you can either ...

  1. Call our sales & event management team on 1300 860 074  - 24 hours 7 days week.
  2. Or send us an email with the best time and date to call you and one of our event managers will call you at your requested time and date.
  3. Book Online by clicking on the link that is mentioned above or by going to https://bookings.iconicperformances.com.au/ ,  and select your chosen product manually through the categories menu.

 

... END COPY - DO NOT COPY THIS


 

2016-12-02 06:22
Matthew Walker

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Opportunities

Go to category

Creating New Opportunity

  1. New opportunities should be created for every contact that you speak to who would like to make a booking but has not yet been able to confirm dates, number of tickets or product options.  You can create an opportunity for customers where you know you are likely to complete the booking or as an initial cold call.  Contacts should have an Opportunity open, or if a new contact, one created.  OPPORTUNITIES SHOULD ONLY BE CREATED FOR A CONTACT. 

 

To create a NEW OPPORTUNITY do the following ...

  1. There are two ways to create a New Opportunity.

    1. Option 1 = In the Customer Detail Page click on  to open the New Opportunity page.

    2. Option 2 = In the Customer Detail Page, click on the Opportunities TAB in the Customer Detail Section
       to open up the New Opportunity Page.

  2. In the Add Opportunities Page (New Opportunity)
    1. Check that the customer is displayed correctly in the Select Customer Field

      Important: If the name is not correct, either search for it by clicking on the name field and doing a search or cancel page and start again.
    2. In the  field enter a name for this opportunity for you to know what it means.  Eg: Book Colonial Show for June 18, 2016

    3. In the  field select the Cycle you are allowed to work with.  Based on your permission levels you will see different cycles here. Select the one best for you.

    4. In the  field select the stage this opportunity for this customer is at.

    5. Leave the  field as Open as this is a New Open Opportunity.
      For information and instruction on what Closed-Won does or Closed-Lost or Inactive click on the related words to open a new page explaining each one.

    6. DO NOT TOUCH  field.
      For information and instruction on the Reasons field box click here to read more.

    7. DO NOT TOUCH  field.
      For more information and instruction on the Competitors field box click here to read more.

    8. DO NOT TOUCH  field as this.  This is the date (today) of when you opened the New Opportunity.

    9. In the  field click on it and select the estimated date that you believe you will close the opportunity.

    10. DO NOT TOUCH  field.
      This field is the actual automated date created by the system when the opportunity has been closed either as a WON or LOST.

    11. DO NOT TOUCH  field.
      The field associates the opportunity with the customer name, company and account page.  It should never be changed.

    12. In the  field, select your name as the person who will manage this opportunity.  If you are setting up this opportunity for someone else, you would enter their name.

    13. If the customer wants to tentatively book a show or is unsure and you know what product they would like but not sure of you then need to click on Add New Services / Events / Products.  This is found at the lower end of the New Opportunity page in the Opportunities List section ...


    14. When you click on Add New, a window will open up.

    15. Select the Product the customer would like, but is unsure of details.


    16. Complete all the fields for adding the product as per the field requirements as shown on the window.

    17. When all fields are completed (to the best of the customer's knowledge) at this stage (remember that this is used where a customer is not sure of the details, tickets, dates etc).  Press the  . If a customer is sure of the details than you would use the Add New Order process.
    18. You have now completed a New Opportunity for a customer who was not sure of the details, date, ticket numbers or product options and need to call back or have a follow up call to confirm.

    19. Press  and the process is completed.

 

When the customer calls back or you do a follow up call for this customer or a customer who has an opportunity schedule, all you need to do is click on the Opportunity Tab on the Customer Details Page. 


Click on the Opportunity Name.  This will open up the Opportunity in a new page.  Then all you need to do is edit, change or Close the opportunity. 

Refer to "How do I close an open opportunity as won?  How to change an Opportunity into a New Order or Booking?"

2016-02-03 13:37
Matthew Walker

How do I close an open opportunity as won? How to change an Opportunity into a New Order or Booking?

If a customer has an opportunity that is opened and you wish to change this into a new order and/or booking do the following ...

When the customer calls back or you do a follow up call for this customer or a customer who has an opportunity schedule, all you need to do is click on the Opportunity Tab on the Customer Details Page. 


Click on the Opportunity Name you wish to close as CLOSED-WON.  This will open up the Opportunity in a new page. 

TO CLOSE THE OPPORTUNITY AS CLOSED-WON:

  1. Check and make sure you have the correct opportunity open.

  2. Click on Closed-Won.


  3. A window will open up saying ...


  4. If this is correct and you are ready to change the Open Opportunity to a Closed-Won then press the  button.

  5. If this is not correct or you need to make changes, or you accidentally pressed it.  Click on .

  6. The Add an Order Page will open up just like you were to add a new order or booking.
    Refer to How to Add New Order to complete the order process and booking from a Closed-Won Opportunity.

2016-02-03 13:37
Matthew Walker

What does Closed-Lost mean in Opportunity Page?

CLOSED-LOST is used when an opportunity that was open has been lost for a reason.  If a customer has an opportunity that is opened they call or you lost the opportunity you would close the opportunity by click on the CLOSED-LOST radio button in Status.


To close an opportunity as LOST - When the customer calls back or you do a follow up call for this customer or a customer who has an opportunity schedule, all you need to do is click on the Opportunity Tab on the Customer Details Page.


Click on the Opportunity Name you wish to close as CLOSED-LOST. This will open up the Opportunity in a new page.

TO CLOSE THE OPPORTUNITY AS CLOSED-LOST:

  1. Check and make sure you have the correct opportunity open.

  2. Click on Closed-Lost.


  3.  field, select the reason for losing the opportunity.


  4. In the  field, select the competitor if the opportunity was lost because the customer went with our competitor.

  5. Click on Save Changes.


Questions Asked and Answered:

  1. David Phillip | 06-May-2020 09:47 | What does Closed-Lost mean in Opportunity Page?
    Question: I there a list of reason as to why an opportunity may have been lost?
    1. answered by @barbara.green | 06-May-2020 14:20 |
      1. is your question "is there a list".  If that is what you meant to write the answer is many.  There are many reasons why an opportunity may be lost.  From the customer not having the budget, or too expensive, or found a competitor, or not happy with our customer service.  The many reasons are listed to staff for them to select the most suitable when the Opportunity Lost button is selected.

2016-02-03 13:44
Event Managers

What is the Reasons field in Opportunity for?

The  field is used only when an Opportunity has been lost and the Closed-Lost button been pressed in the Opportunity Page.

The  offers reasons for why an opportunity has been lost.

To close an opportunity as a loss Refer to "What does Closed-Lost mean in Opportunity Page?"

2016-02-03 13:44
Event Managers

What is the Competitors field in Opportunity for?

The  field is used for when an opportunity is lost and the reason was due to a competitor.  In the Competitors selection box a list of competitors will be displayed to which you would select the competitor that we lost the opportunity to.

To close an opportunity as a loss Refer to "What does Closed-Lost mean in Opportunity Page?"

2016-02-03 13:44
Event Managers

How do I edit an Opportunity?

When the customer calls back or you do a follow up call for this customer or a customer who has an opportunity schedule, all you need to do is click on the Opportunity Tab on the Customer Details Page. 
Click on the Opportunity Name.  This will open up the Opportunity in a new page. 

TO EDIT THE OPPORTUNITY:

  1. Click on any of the related fields and make the changes remembering ...
    1. DO NOT TOUCH  field.
      For information and instruction on the Reasons field box click here to read more.

       

    2. DO NOT TOUCH  field.
      For more information and instruction on the Competitors field box click here to read more.

       

    3. DO NOT TOUCH  field as this. 
      This is the date (today) of when you opened the New Opportunity.

       

    4. DO NOT TOUCH  field.
      This field is the actual automated date created by the system when the opportunity has been closed either as a WON or LOST.

       

    5. DO NOT TOUCH  field.
      The field associates the opportunity with the customer name, company and account page.  It should never be changed.

    6. Click on SAVE CHANGES.

2016-02-03 13:38
Event Managers

Error connecting to database. Can\&#39;t use test_db : Can&#39;t connect to local MySQL server through socket &#39;/var/lib/mysql/mysql.sock&#39;

I am receiving the following error message

Error connecting to database. Can\'t use test_db : Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock'


If you receive this error, system has logged you out of server database.  Refresh your page and try again.  Remember by refreshing your page you will lose all the information you added, so make sure you copy the information or remember what you need to write again or click to Save Changes if option is available.  You can also close tab and try again.

If problem continues, contact Technical Support Level 2.

2016-02-10 16:05
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Payments

Go to category

How to take a credit card payment to pay for a deposit or balance after a booking is made?

If a customer wishes to make a credit card payment after their booking is made and scheduled in the ERM, do the following ...

    1. Find the Order by either ...
      1. Searching for the Order using the Menu ... Orders > Search / Lookup an Order
      2. Searching for the Customer, then pressing on the Customers Order TAB and selecting the correct order.
    2. Press the ACTION button  to display the Pay Options.

    3. To Pay the Deposit by the Credit Card, select PAY DEPOSIT option
       

    4. To Pay a Balance or amount by the Credit Card select PAY BALANCE option


    5. In the PAYMENT METHOD drop box, select Credit Card Payment (aka PIN)
    6. In the PAYMENT RECEIVED enter the amount that the customer is going to pay.  The amount should be the full amount they are paying by card.

    7. Leave the CHQ / REFERENCE field empty or enter brief description of payment note.
    8. Press the PAY NOW button and enter or ask the customer for the Credit Card Details and enter the required information into the fields shown.
    9. Confirm the details with the customer.
    10. Process the payment by pressing the PAY NOW BUTTON.
    11. When finished and paid, make sure you inform the accounts department or select the correct Payment Status for Payment.  The Payment Status should be done manually.

2016-11-21 14:30
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Art and Special Effects Dept

Go to category

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How to make Fake Blood

Version 1: Non-staining, Washable Blood

If you want to have any sort of convincing blood, you're going to need fake blood all over your clothes. Furthermore, if you care at all about those clothes, then you will want to return them to their non-bloodied state the next day. While this blood doesn't look very real on its own, it's incredibly simple and the point is to put it on your clothes where it will eventually dry and look great. Not all tempera paint is washable, so be sure to get the washable kind!

Ingredients:

Instructions:

  1. Not all tempera paint is washable, so make sure you get the washable kind! Yes, it's important enough to repeat!
  2. Pour about 2-4 Tables spoons of red paint into a bowl or container that you think you will need.
  3. Add about ¼ as much water as you did red paint, and mix. You want the blood to flow but not be so runny that it looks unrealistic.
  4. Slowly add blue and/or brown paint a little bit at a time, and mix. Again, you can always add more, but you can't undo once the blood is too dark!
  5. You're finished!

 

Version 2: Simple, Edible Blood

There isn't much to the taste in this recipe for fake blood since it's mostly just sugar, but it's super easy to make and looks fairly convincing as real blood. 

Ingredients:

Instructions:

  1. First, add the cornstarch or flour to a bowl and make sure to break up any clumps. You will thank yourself for doing this now because it is easy for clumps to form after you add the liquids and it's very challenging to get rid of them then. Use a flour sifter for best results.
  2. Add the corn syrup, red food coloring, and half of the water. Mix until dissolved.
  3. Add the chocolate syrup slowly to achieve your desired final color. Remember: You can always add more, but you can't undo once the blood is too dark!
  4. If needed, add a small amount of water to thin the blood.
  5. You are finished! This one is not recommended for clothes because the red food coloring could stain the fabric

 

 

 

2017-11-01 17:11
Sarah Alford

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

What do I do if I have seen a broken, or damaged prop, equipment or item or I have broken or damaged company prop or equipment.

  Updated FAQ by Beau Sherman | 05 Dec 2019 13:28 

  1. The company administration team has been looking at a faster and more instant way to report
    1. damages to props, equipment wardrobe.
    2. lost props, equipment or wardrobe
    3. cleaning requirements
    4. low stock order requests
  2. We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred.
  3. This is an instant online form that will automatically go straight to the appropriate department as the server determines it based on the selection process.
  4. It stops all need to have to access ProjeQtor to add the item and reduces the work load of all supervisors by having to fill out the long details of the ProjeQtor.
  5. The form can be completed by all workers of the company who have and can be verified by a slack account.
  6. The form is very easy to use and takes approximately 3-5 minutes to complete as long as there is internet access.
  7. The form works on all smartphones, tablets, and PCs but is designed to be quick responsive and available on the actual smartphone regardless of the size of the screen.
  8. The form can be used for all
    1. event items, props, production or technical equipment
    2. wardrobe / costumes / uniforms
    3. administration/office equipment (eg: desk, chairs)
    4. computer parts / components / devices (computers screens, monitors, bluetooth devices, printers network cards, modems etc)
  9. Damages to other items as listed below please refer to the links as listed below.
  10. To use the new Damage or Low Stock for Props Equipment or Wardrobe Form click here.
    1. After completing the form, you will be required to copy the submission ID and post it on the props_wardrobe channel for reference.
  11. After the form is completed and submitted, the administration staff (receptionists) are now responsible for adding the details to ProjeQtor.

The use of company equipment while at work, regardless of whether it is in the office, at an event, during transport, loading or unloading, or during a bump-in or bump-out all workers and contractors have a responsibility to report the item immediately to their supervisor or on the department channel. Failure in reporting it immediately can be seen as an attempt to mislead the company with regards to damaged equipment and the worker can be held liable for breach of company policy and repairs or replacment of the broken or damaged equipment.

If you find, see or have broken or damaged any company equipment you are to report it immediately using the following process


Description of Item Broken or Damaged ...
Vehicle damage / trailer damage

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Take a photo of the damaged item.
    2. Refer to the Vehicle Travel Log Safety Check Form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Vehicle accident

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company vehicle accident form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Property Damage (eg house, gate, fence, building)

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company property accident form. Click here for the FAQ policy.

Questions Asked and Answered:

  1. David Phillip | 29-Jun-2020 12:58 |
    Question. This Faq states under point 2: "We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred" However at end of Faq it clearly states: "If you find, see or have broken or damaged any company equipment you are to report it immediately" and that failure to do so could be seen as attempt to mislead company. Is there a 60 minute leeway once a damaged item has been discovered? Await clarification.
    1. answered by @nikolas.harrington 29-Jun-2020 14:52
      1. the form allows up to 60 minutes from the photo taken.  Someone can be doing something busy and not able to complete the form and the date is within 60 minutes of the form submitted.  The policy of immediately report it is what everyone has to follow.

  2. David Phillip | 10-Dec-2019 11:33 |
    Question: For all damaged props or items reported, does the supervisor/actors captain still need to complete activity of ProjeQtor?
    1. ANSWERED BY @beau.sherman | 11-DEC-209 10:16
      No.  The adding of the form details is now the responsibility of the administration staff.  This is to reduce the paperwork load on all supervisors and make the notification of these damages more instant.  You still have to notify the @eventmanagers of the submission ID of the form for reference.

2019-12-11 00:01
Beau Sherman

Social Media Advertising and Marketing

Iconic Productions in Australia has not used Social Media Platforms to promote their stage 1, 2 and 3 events. Over the years business research has shown that increase business sales are productive with active Social Media PR advertisement.

From the beginning of 2020 Iconic Productions will commence the use of advertising on Social Media Platforms to promote stage 1, 2 and 3 events and also to keep a diary log of events similar to a yearbook.

This policy requires all Workers to use the Social Media Advertising Form and take pictures of the travels, tours, events and interesting things that our customers, users and potential new clients and associates may enjoy whilst the worker is working at an event or while travelling or being on tour. To do this the following requirements need to be in place to ensure efficiency of the photos taken and the quality and use of the photos.

  1. The stage department supervisor can elect any worker (who is on the event or tour) to take use the form and take the photos.
  2. It is recommended that the selected worker changes on a daily basis or an per quarter day to increase the feel of the photos and dynamic impressions. What this means is that if the same person takes the photo every day at every event, their creative ability might always be the same or their creative juices might be limited. By changing who is taking the photos and when, the impressions of the tour become more marketable.
  3. The stage department supervisor can also elect themselves to take photos.
  4. The photos must follow all appropriate laws in that:
    1. No nudity or pornography is taken.
    2. No compromising positions.
    3. No violence or intended violence is taken.
    4. No attempt to defame or derogatory photos be taken of any person.
    5. No attempt to edit, deface, filter or alter the photo after it is taken. This does not include the marketing team and the graphic designers who may need to edit the photo for marketing persons or blurring out children's face.
  5. In taking the photos consider the following for the best possible marketable photo image (these are only tips as we do not expect you all to be professional photographers):
    1. Under good illumination
    2. Photo taken not too close to the camera
    3. No blurred images. Only clear photos are allowed.
    4. Use the rule of thirds.
      1. This rule helps you take eye-catching pictures by using one of the most effective rules of composition.
      2. If you want to take pictures that have a “wow” factor built in them, the Rule of Thirds is the composition secret you need to take advantage of!
      3. To use the rule of thirds, imagine four lines, two lying horizontally across the image and two vertical creating nine even squares. Some images will look best with the focal point in the center square, but placing the subject off-center at one of the intersecting points of the imaginary lines will often create a more aesthetically composed photograph.
      4. When a photograph is composed using the rule of thirds the eyes will wander the frame. A picture composed using the rule of thirds is usually more pleasing to the eye.
    5. Avoid Camera Shake.
    6. Learn to use the Exposure Triangle
      1. To get your photos looking their best, you need to master the three basics: Aperture, Shutter Speed and ISO.
      2. You also need to understand the relationships between these three controls. When you adjust one of them, you would usually have to consider at least one of the others, to get the desired results.
    7. Create a Sense of Depth
      1. When photographing landscapes, it helps to create a sense of depth, in other words, make the viewer feel like they are there.
      2. Use a wide-angle lens for a panoramic view and a small aperture of f/16 or smaller to keep the foreground and background sharp. Placing an object or person in the foreground helps give a sense of scale and emphasizes how far away the distance is.
    8. Don’t Use Flash Indoors
      1. Flash can look harsh and unnatural especially for indoor portraits. Therefore, there are various ways you can take an image indoors without resorting to flash.
      2. First, push the ISO up – usually ISO 800 to 1600 will make a big difference for the shutter speed you can choose. Use the widest aperture possible – this way more light will reach the sensor, and you will have a nice blurred background.
    9. Choose the Right ISO
      1. The ISO setting determines how sensitive your camera is to light and also how fine the grain of your image.
      2. The ISO we choose depends on the situation – when it’s dark we need to push the ISO up to a higher number, say anything from 400 – 3200 as this will make the camera more sensitive to light, and then we can avoid blurring.
      3. On sunny days we can choose ISO 100 or the Auto setting as we have more light to work with.
    10. Pan to Create Motion
      1. If you want to capture a subject in motion, then use the panning technique. To do this, choose a shutter speed around two steps lower than necessary – so for 1/250, we’d choose 1/60. Keep your camera on the subject with your finger half way down on the shutter to lock the focus and when ready, take the photo, remembering to follow them as they move.
    11. Experiment with Shutter Speed
      1. Don’t be afraid to play with the shutter speed to create some interesting effects.
      2. When taking a night time shot, use a tripod and try shooting with the shutter speed set at 4 seconds. You will see that the movement of the object is captured along with some light trails.
      3. If you choose a faster shutter speed of say 1/250th of a second, the trails will not be as long or bright; instead, you will freeze the action.
      4. Try shooting other compositions with moving objects or backgrounds such as waves on a beach, crowds of people walking, cars commuting, with different shutter speeds to either capture blurred movement or snapshots that freeze everything sharply in time.
  6. In taking the photos the idea is to create a diary of the touring events and marketing the events. To do this photos taken can be of the following, but they don't only have to be from the list. Your creative justice is well-accepted and the marketing team would love to see new ideas of where the photos were taken and of who and how they were taken.
    • Photos of the travel on tour, bushes, national parks the tour has driven through, cane fields, ocean drives.
    • Photos of the stop-overs, meal breaks, the company vehicles parked at the stop-overs.
      • For legal, security and privacy reasons NO PHOTOS, for the purpose of the Social Media Advertising, are to be taken of the accommodation house, hotel or inside the property or the rooms.
    • Photos of setting up the event.
    • Photos of packing down the event.
    • Photos of the event where the performers are on stage performing. This can be done by the crew mostly. We would love to have many photos of different events, times of the events, different scenes be taken. This would be a perfect diary year book that can be created and used.
      • Where a person asks about the reason for taking the photos, especially where children are involved, explain to the person who is asking the question, that the photos are being taken for training purposes and a diary of the troupe's tour. All photos where children faces may be visible will be blurred out, if permission is not received or granted by the relative party.
    • Photos of cast/crew/workers dry rehearsing or being prepared for microphones to be setup.
    • Photos of cast/crew resting (please ask for permission).
    • Photos of cast/crew funny behaviors or actions or eating are always marketable images.
    • Photos of providing autographs or high-fives between the audience and the cast or crew (if allowed).
    • Photos of cast/crew in costume at the venue at different locations, such as, at a large tree at the venue grounds, or in front of a historical statue, or at the front of the venue doors.
    • Photos of the Venue front doors, entrance displaying the venue name.
  7. No less than 3 photos and no more than 5 photos per day should be taken by one person or the allocated person.
  8. It is allowed for multiple workers to take photos of that tour or event.  Nothing stops everyone on tour to take photos and upload them on the form.
  9. Photos must be taken on every day on tour and at every event by the allocated worker.
    1. The exception to this is:
      1. On allocated days off.
  10. Photos must be marketable and relatable to the company, Iconic Productions and Iconic Performances Pty Limited and/or the event or travel or tour.
  11. Workers are allowed to use their smartphone to take the photo and upload it on the form, however, must delete it from their phone after uploading.
  12. All photos taken will be checked to comply with legal laws and will after approval be the exclusive property of the company.
  13. Photograph and Image Release:
    1. The WORKER who took the photo irrevocably, consents, authorises and grants a non-exclusive licence and permission to the COMPANY and the Producers/Directors of the COMPANY, which includes its successors and assign them the right to using the photo being filmed, photographed, recorded, simulcast or broadcast (‘ARTWORK”) from a theatre or other place of entertainment during the course of such entertainment owned, operated or managed by the COMPANY (known herein as EVENTS); the right to create/draft/design/use/edit the ARTWORK into video, video clips, sketches, illustrations, paintings, images, photographs, cgi, vfx, sfx and other related work for the purpose of advertisement, programming, filming and/or TVC, and/or other visual reproductions (“PROMOTIONAL MATERIAL”) which may include other artwork and material; the right to use and to license others (where applicable) to use the ARTWORK and the PROMOTIONAL MATERIAL in all media throughout Australia and the world including for the purposes of recordings, publicity, advertising, sales, and promotion of the EVENTS (“PERMITTED PURPOSE”). 
    2. The COMPANY shall have the exclusive right in owning the photo and its Use for and in connection with the PROMOTIONAL MATERIAL, the soundtrack (including a soundtrack album), trailers, and documentary and/or "making of" productions, and all advertising (including sleeves, jackets and other packaging for soundtrack albums, video cassettes, videodiscs, compact discs, DVDs, written publications and the like), merchandising, commercial tie-ups, publicity, and other means of exploitation of any and all rights pertaining to the EVENTS and PROMOTIONAL MATERIAL and any element thereof.
    3. The WORKER indemnifies the COMPANY from any monetary compensations, reimbursements, and payments for use of the ARTWORK and PROMOTIONAL MATERIAL and acknowledge and agree that they release and waive their right now or hereafter to request or receive royalties, payments, compensation or other financial gain from the COMPANY based on the use of the ARTWORK, the PROMOTIONAL MATERIAL for its PERMITTED PURPOSE.
    4. The WORKER further releases the COMPANY from any infringement or violation of personal and property rights of any sort whatsoever based upon the use of the ARTWORK and the PROMOTIONAL MATERIAL.
    5. The WORKER acknowledges and agrees that the COMPANY will own any and all rights in and to all literary works, dramatic works, artistic works and musical works arising from or in connection with the ARTWORK, the EVENTS, the PROMOTIONAL MATERIAL, including all files, illustrations, drawings, sketches, images, video, video clips, animation, cgi, vfx, sfx, documents and other related work at the completion of all PERMITTED PURPOSES, but not limited to the Copyright therein, and all renewals, extensions or reversions of Copyright now or hereafter provided, and the Producer shall be deemed the author thereof.
    6. The WORKER must provide, using the company form, to the COMPANY all unmodified and original ARTWORK, that they may have taken or asked another person to take of the EVENTS at any time during the course of the agreement.
    7. The WORKER further acknowledges that the COMPANY is not obliged to use the ARTWORK.

To access the Social Media Advertising Form, click here.

 


Questions Asked and Answered:

  1. David Phillip | 21-May-2020 12:31 |
    Fully reread and understood. Question: Why do we not allow photos of Rehearsing?
    1. answered by @ian.roberts on 24-May-2020 15:40
      1. Photos can be taken during rehearsing.  Where do you see you cannot?  At number 6. "Photos of cast/crew/workers dry rehearsing or being prepared for microphones to be setup.".  I found it at number 9 it said Exceptions.  This is incorrect and I removed it.  Taking photos during rehearsals and a good behind the scenes shots.

  2. Shannon Rossiter | 14-Feb-2020 04:47 | 
    One question. Is there any protection to the actor/crew of the images get stolen or used in another matter than intended? For example: used to promote or advertise any forms of other work not related to the company?
    1. Answered by John Khoury (company Solicitor) | 14-Feb-2020 16:50
      1. The images are stored on an encrypted and protected site using the allocated form.  While all measures are taken to secure the site and images, if the images were stolen this would be reported to the police for prosecution of the offender.  Your query as to the advertise any forms of work not related to the company, if the company was to use the images that breached the permitted purpose, the person who misused the images for such other purposes would be prosecuted to the full extent of the law.  The company protects and secures the use of all images.  The company is not responsible for the actions of a worker and this is why the company has security measures in use to ensure that only specific and approved workers with access to the images use secured logins and each view or access is logged.  All workers are protected by the law relating the misuse of their image and face.


  3. David Phillip | 12-Feb-2020 07:58 | 
    I have fully read and understand this FAQ. I have a question and major concern as actors captain and currently supervisor for the level 1 educational shows in Australia and specific to the clause where it states: "Where a person asks about the reason for taking the photos, especially where children are involved, explain to the person who is asking the question, that the photos are being taken for training purposes and a diary of the troupe's tour. All photos where children faces may be visible will be blurred out, if permission is not received or granted by the relative party" As i read the faq and as confirmed by supervisor @Ian Roberts today on slack, is we do not need to get formal permission from the schools prior to taking photos. I am concerned with the ambiguity in this clause where it states "All photos where children faces may be visible will be blurred out, if permission is not received or granted by the relative party" exactly what does that mean if permission is not granted? If a school objects only after finding out about photos being taken especially with children involved I think is very risky to Iconic from a legal and professional standing and in this regard am please seeking clarification as current supervisor on the level 1 educational shows in Australia.
    1. Answered by Steve Baltzois | 12-Feb-2020 18:22
      1. You do not need formal permission to take photos of an event that we own the rights to.  Do not confuse yourself with a complete stranger taking photos of children.  When any of our customers and venues book any of the events we manage and produce our terms and conditions is that we are allowed to take photos of the event for marketing and training purposes.  This is written in the program guide, is in the terms and conditions and also if you read our policy on photos and video it states that the crew or cast can take pictures of the event for the rights of the company.  So the answer to your first concern, of if permission is not received, we do not need to ask or seek permission to take photos of our shows.  If someone questions what we are doing, the response is that we are taking photos for training and to create a diary of the troupe's tour.  That is the purpose.  Where in the photo it shows a child's face, we will have that photo blurred.  It is rare to be questioned or asked by one of the persons at the venue,  however that is all you need to tell them.  The photos are secured and all faces of children are blurred.
      2. The second part of your question of "what does that mean if permission is not granted".  If we were to find a photo where we want to use it for marketing and the picture is picture perfect we would be asking the venue and then the parents of the face of the person in it, if we can use.  If they said to us NO, meaning permission not granted than we would blur the photo of the person's face from all images of the marketing.  It has nothing to do with taking the photo.  It has more to do if the photo was used for more extensive marketing.  A person can deny the use of their image or face, but they cannot deny anyone from taking a photo.
      3. This policy has been drafted and past through legals to ensure we are complying with all legal issues.  It is not at all risky from a legal or professional standing point to take a photo at event for company purposes.
      4. I think you need to read up on the company policy and the terms and conditions of video and photography for events to help you with your concerns.

2020-05-25 00:43
Ian Roberts

Where is the Iconic Warehouse and Studios

The physical address of Iconic Productions Warehouse and Studios is located at

  • Iconic Productions Warehouse & Studios
    Unit 13 / 94 Bryant Street
    Padstow NSW 2211
    Australia

Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.

The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended on Tuesday 28 July, 2020 and the company has a new large Warehouse/Studios.

2020-07-28 15:09
Faith (Reception)

Call Connections

Go to category

When calling I get an error the call cannot be connected to the server?

This can or can not be Network Problem but most probably it is. To make sure if this is caused by network there are few things that we need to install on computer and check. Contact Level 1 or Level 2 Support for additional assistance.

If the error is consistent, and you are using Windows disable auto updates and restart your computer.

2016-02-20 03:50
Graham Normanally

How to setup a Conference Call or Meeting Call or Multiple Staff Support Call on Phone System

Sometimes where required, staff and/or contractors may need to setup a Conference Call or Meeting Call or Multiple Staff Support Call on Phone System.

This may be required, if

  1. you need a supervisor to listen in on a call.
  2. you need training or help on a feature or product
  3. you need support from a staff member while being on the line with the customer

 

To setup a Conference Call or Meeting Call or Multiple Staff Support Call on Phone System, follow these steps.

  1. In your PHONE CALL WINDOW

    press the BLUE person button

  2. A window will open


  3. Press the INVITE MORE PEOPLE button


  4. Another window will open up as show below ...


  5. And in the Choose a contact or type a name or phone number field

    Make sure you enter the area code or
    International code + correctly


  6. Press the OKAY button


  7. And wait until it calls the other number and the person answers. The system will show

    Stating our Iconic Phone System is connecting the conference / support call.
    Please wait while the system sets it up.

  8. When the other conference caller answers you will the connection.

    It will show the callers ID, the number of callers on the Conversation.

  9. From here start the conference or customer or support conversation.
  10. TASK COMPLETED.

 

  HOW TO ADD ANOTHER CALLER IN THE Conference Call or Meeting Call or Multiple Staff Support Call on Phone System:  

  1. Simply follow the steps as stated above, when inviting the first exra caller.

 

  HOW TO REMOVE A CALLER FROM A Conference Call or Meeting Call or Multiple Staff Support Call on Phone System: 

  1. Right Click on the caller's ID blue box on the Conversation Setup


  2. Press on the REMOVE option


  3. The system will remove and hang up on the Caller.
  4. TASK COMPLETED

 

 

  HOW TO CLOSE / HANGUP ON or FROM a Conference Call or Meeting Call or Multiple Staff Support Call on Phone System: 

  1. Press the RED HANG BUTTON

  2. After hanging up the system will provide a history account of the Conference Call or Meeting Call or Multiple Staff Support Call on Phone System.

  3. To close this window X button on the top right corner of the window.
  4. TASK COMPLETED

 

 

2014-04-17 18:13
Graham Normanally

1) How to make a phone call on Lync VOIP Phone system

To make a phone call from the Lync VOIP Phone System do the following.

  1. Ensure your VOIP Phone system is on and working.

  2. Make sure you have an approved headset on when using the VOIP Phone system connected to your computer.

  3. Press the phone button to see the dial features.
    When you have press the phone button you will see the dial-pad.


  4. To dial a phone number you can use your Computer Keyboard, Computer Keypad or you can manually press the numbers using your mouse and clicking on the numbers on the dial-pad itself.
    Important: When entering your number you must enter the Area Code or the International Code to ensure the call is dialled out correctly.
    Example 1: is not correct as it does not have an area code or international code.
    Example 2: is CORRECT as the area code entered of 08
    Example 3: is also CORRECT as the it has the +61 8  entered.  The +61 is the international code and the 8 is the area code.


  5. After entering the phone number correctly press the call button


  6. The system will dial the call and a window will open up informing you of the status of the call.

    There are a few buttons on the Call Status Window.  These buttons work as follows:
      1. Press the button if you wish to put a customer on hold.
          1. Simply move your mouse over the button untill you see the Hold Button show up


            IMPORTANT:
            If your phone hold button looks like this with a red line over the microphone, it means you have pressed the button and muted the conversation with the customer.  To unmute press the again until it looks like

          2. Press the Hold Button and this will put the customer on hold.

          3. To return to the customer and take them off hold, press the button that is displayed
            .

      2. The is how to make a conference call or support call.  Refer to How to setup a Conference Call or Meeting Call or Multiple Staff Support Call on Phone System .

      3. The button is a video recording button and is NOT REQUIRED and SHOULD NOT BE USED for customer calling.  It is only used for conference meetings for staff training or staff meetings.

      4. The is a notes button and IS NOT LONGER IN USE.  DO NOT PRESS THIS BUTTON OR USE IT.

      5. The button give you details and information of the call you are on.

      6. The buttons are not useful and should not be used or pressed.

    1. To End the call (hang up) on the customer when finished press the hang button.

2017-10-02 12:38
Lei

2) How to put a customer on hold on the Lync VOIP Phone System

Putting a customer on hold using the VOIP Phone System is very easy.

  1. While on a call and on the Phone Call Status Window ...


      1. Press the button if you wish to put a customer on hold.
          1. Simply move your mouse over the button untill you see the Hold Button show up


            IMPORTANT: If your phone hold button looks like this with a red line over the microphone, it means you have pressed the button and muted the conversation with the customer. To unmute press the again until it looks like

          2. Press the Hold Button and this will put the customer on hold.

          3. To return to the customer and take them off hold, press the button that is displayed
            .

To End the call (hang up) on the customer when finished press the hang button.

2017-10-02 12:39
Lei Bao

3) How to transfer a call on Lync VOIP Phone System

Transferring a call on the VOIP Phone System can be done using the following steps.

To transfer a call to another staff member, support, Team Supervisor do the following.

  1. While on the Call Status Windown
      1. Press the button and place the customer on hold by
          1. Simply move your mouse over the button untill you see the Hold Button show up


          2. Press the Hold Button and this will put the customer on hold.

          3. When the customer is on hold you will see this displayed
            .

          4. Place your mouse over the button again and at the top you will see the Transfer Call feature.


          5. Press the button.

          6. A window will show up as follows


          7. Press the button.

          8. It will open up the Transfer Window.  Enter the number you wish to transfer the call to in the white field box


          9. Double Click on the number below show below the field box or press the button to transfer the call.

          10. The system will say
            Important: Do not hang up or Close the Call, until the Transfer Call is complete.  Wait for the Phone System to inform you that the call ahs been transferred.

          11. When the call is transferred correctly you will receive a notification that will look something like this.

            Only after you received this notification, will the System complete the transfer call and your line will be available for your next call.
            You will not need to hang up a phone call when you have successfully transferred a call.

2017-10-02 12:34
Lei Bao

My phone button has a red line diagonal cross on it. What is this and what do I do?

If on your VOIP Phone system, whilst on a call you notice that your button has a red line on it like this .

It means you have muted the conversation between yourself and the customer (or the person on the other end of the call).
This occurs because you pressed or clicked on the button while talking to or trying to put the customer on hold.
You should not press or click on the button to access it features.  You only need to move your mouse OVER (hover) the button to access the HOLD and TRANFER CALL features.

 

IMPORTANT: If your phone hold button looks like this with a red line over the microphone, it means you have pressed the button and muted the conversation with the customer.
To unmute press the again until it looks like

2017-10-02 13:03
Lei Bao

4) How do I hang up, or end a call, or close a call on Lync VOIP Phone System.

To enda a call, close a call or hang up on a customer after finishing to speak with the customer do the following ...

Press the button that you will see on the Call Status Window.

Sometimes if the customer hangs up on you first, the Call Status Window will close automatically.  If this happens the hang up button will not display and you only need to close the Call Status Window.

2017-10-02 13:07
Lei Bao

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Marketing Scripts

Go to category

Marketing Script for all School Based Shows for School Based customers/clients

The following is a generic marketing script to be used by sales staff when marketing or selling School Based Shows to Iconic's School Based customers/clients. It is written in a generic way and should not be read or spoken verbatim when marketing or selling. The information below should not be at any time, handed out, printed, emailed, faxed or given to staff, production team, and/or customers/clients. It should only be used for internal sales and marketing purposes.

What to say and how to Answer the Call when making an Outbound Call to a customer:

  1. Before making the call, make sure you have pressed the clear activity button on an actual activity.
  2. Before making the call, read the regarding field (the subject) of the activity and understand it.
  3. Before making the call, read the notes of the last person who spoke to the customer.
  4. Before making the call, make sure you have briefly read the last few history notes of the customer and also in the All Company History Tab.
  5. Once you have an understanding of the history of the customer, and exactly what you you can make the call.
  6. To make the call and to be the Iconic Professional, all calls made have to be a professional call from a professional company and not come across as a tele-marketing company.  We are not a tele-marketing company.  We are a Production Company.
    1. For the policy on what to say to the person who answers the call when making an outbound call click here.
    2. If unsure of what to do, always ask for help from @eventmanagers on slack or check the FAQs for help.  Never guess or try to do something on your own.  Always seek assistance and help when you are not sure or if something goes wrong or doesn't look right or things are not streamlined.  See the company policy on If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?  If something goes wrong and you have not followed the company policy or have made mistakes, you will be responsible for the mistakes.  So make sure you always ask for help until you are 100% on knowing what to do and remember always seek assistance and help when you are not sure or if something goes wrong or doesn't look right or things are not streamlined
      1. If you need to ask for help always put the customer on hold and tell them you will put them on hold.  Never leave the customer waiting and having dead air and space.  It is not the Iconic way.
      2. When you take the customer off hold, thank the customer for waiting.

COLD CALL to SECRETARY

Good morning/afternoon, it’s …………………. (FULL NAME) from Iconic Productions.
How are you today?

  1. Ask to speak to the person responsible for excursions, incursions for the the grade or school for instance …
    I am hoping to speak to the (Assistant Prinicpal / year coordinator / coordinator) for (stage 2, year 3&4 / stage 3 year 5-6).
    Could you please tell me their name?
    Great!Thank you!
    Could I speak with him/her, please?

  2. Briefly tell them about the company and what we have to offer.If you are speaking to the person responsible for the booking and not secretary – go to further detail.

    1. Iconic Performances is a production company offering Highly Acclaimed educational shows based on Australia’s History, British Colonisation and GOLD Discovery for Grades 3 – 6. These shows have been given the Frater Award for Excellence from the NSW Department of Education for 4 years in a row.

    2. Iconic Performances is a unique educational and interactive performance concept staged in the enjoyment of the safety and security of the school set in a totally themed environment with a highly comical and interactive stage show, providing non stop interactive fun, with authentic anecdotes, stories, music and props in true olden day tradition.

    3. We offer a variety of options for the school, from our 1 hour introductory shows to the full day experience, just like OLD SYDNEY TOWN, before it closed, except we do it right in the safety of your school.

    4. Are you familiar with OLD Sydney town? If they are say ... When OLD SYDNEY TOWN closed down in 2003, the company decided to purchase the props and costumes and set out to ensure that the History of Australia is never lost amond our students, schools and young generation.

IF customer NOT AVAILABLE or secretary won’t let you through, then …

  1. Ask when is the best time to call him/her….. morning tea?…. Lunch time?….
    Eg say: "As you can appreciate we get very busy and so I can reach him/her at the best ... Could you be kind enough to tell me what time your first and second break starts and finishes?"
    What time is their normal RFF?
    What time do the teachers go to class in the morning?
    What time does school finish?

  2. Ask if you can have their email address to send them information

  3. Thank person for their help.

OTHERWISE

  1. Ask them if they would be interested in receiving more information or in booking a show.

  2. · If they ask for more information:

i. Obtain their email address and send them the template and attach the Promotional Flyer.

  1. · If they want to book a show:

i. Check availability and follow procedure in booking a Theatre Restaurant Show./span>

 

IF NOT AVAILABLE:

When is the best time to call him/her….. Could you tell me what time your recess and lunch normail is? Thank you very much for your help.

= = = = = = = = = = = = = = = = = = = = = = = =

Calling Customer back to Speak to Decision Maker Main Sell Pitch
or FOLLOW UP CALL – to Appropriate Customer

The follow up call should be done no later than 2 days after the initial call.The follow up call is done to either assess the interest of the customer or to follow up on booking the show. Regardless of the purpose for the call, this is the time to really sell the show as follows.

Good morning/afternoon, it’s…………… and I’m calling from Iconic Performances about our Educational Shows for schools.We have a variety of shows for the following years and students that help support the learning lessons in class regarding …...

Do not read the list of the points verbatim to a customer.These are just a few things to highlight when talking and promoting the particular shows.
(select one or more shows to market/sell to customer)

(you may choose one or more shows to market/sell depending on your thoughts of customer and their history). Refer to the product availability page in the ERM for marketing and selling information for the specific product. The information below is generic for the 3 main shows. All the information below for the 3 products is also on available on the ERM product availability page.

It’s a wonderful performance that takes your students on a journey into Australia’s Past. May I ask, how many students do you have in (mention year level or stage or school)?Okay, great.

- - - - - > Go to Main Sell Pitch Price Pitch - - - >

The Colonial Show:

The great thing is that we come to your school and present an interactive dramatic show of the Colonisation of Australia to your students.The show relies on a huge number of student involvement students are selected to become convicts, soldiers, magistrates and people of the past throughout the entire performance.

  1. It’s exciting, interesting, interactive, age appropriate, fits into the curriculum and hilarious.

  2. We perform in the safety and security of the school grounds.No planning or bus organization need to occur.Fast, easy and we do all the planning for you.

  3. Interactive Dramatic Show of the Colonisation of Australia to your students.

  4. A whole day experience from 9:30am to 2:30pm

  5. Offers 3 different ACTS to help consolidate learning.

  6. Huge number of student involvement with students selected to become supporting characters like convicts, soldiers, magistrates and people of the past throughout the entire performance.

  7. Students get the opportunity to meet real people of the past and also see and play with authentic pieces of equipment from the Early Colony.

  8. Students learn about the lives of the soldiers and convicts

  9. Become part of a judicial system, teaching them about responsibility and rules

  10. Learn with first-hand experience how and why Australia was colonised, using the historical facts they are learning at school today.

  11. See and touch authentic pieces of equipment, hear stories from past, get boarded on to the ships of the First Fleet,

  12. Become recruited for the military, see and witness the trial of the convict, experience the act of Transportation, play a role in the Black Velvet Band and much more as they re-live the days of our Early Colony.

  13. All the students love the hilarious version of the Convict Flogging.

  14. The performance is based entirely on the HSIE unit “British Colonisation in Australia”

  15. Fits into Key Learning Outcomes National Curriculum

  16. Comes with a comprehensive set of Teacher Resources (charges may apply) that can be used to supplement an existing learningmodule or can be used it as a launch pad for its own complete lesson plan.

  17. Recommended for: year 3-4 (9-10 year olds).

  18. Suitable for: children aged 7-12 year olds.

  19. Show Commences: at 9:30am sharp and finishes about 2:30pm.

  20. Show Duration: approx 3.5 to 4 hours.

  21. We provide: all equipment, props and costumes.

  22. Students are: encouraged to dress up in the colonial period.

  23. Minimum Stage Area required: approx 4m wide by 2-3 m deep. (indoors)

  24. Adaptability: we are able to amend show times to suit your timetable needs, however the show start time cannot be changed.

You MAY want to ask: how many students do you have in (stage) / (year) / (school) / (classroom)?

The students get the opportunity to meet the real people of the past and also see and play with authentic pieces of equipment from the Early Colony.They learn about the lives of the soldiers and convicts, become part of a judicial system and learn with first-hand experience how and why Australia was colonised, using the historical facts they are learning at school today.They get to see and touch authentic pieces of equipment, hear stories from past, get boarded on to the ships of the First Fleet, become recruited for the military, see and witness the trial of the convict, experience the act of Transportation, play a role in the Black Velvet Band and much more as they re-live the days of our Early Colony.

The performance is based entirely on the HSIE unit “British Colonisation in Australia” and fits into Key Learning Outcomes National Curriculum and comes with a comprehensive set of Teacher Resources that you can use to supplement an existing learningspan style="mso-spacerun: yes;"> module or you can use it as a launch pad for its own complete lesson plan.

 

--- - - - > Go to Main Sell Pitch Price Pitch - - - >

The Colonial GOLD Show (also known as "The Gold Rush"

The great thing is that we come to your school and present an interactive dramatic show of the Discovery of GOLD in Australia to your students.The show relies on a huge number of student involvement where they are selected to become miners, troopers (gold police), magistrates and people of the past throughout the entire performance.

  1. It’s exciting, interesting, interactive, age appropriate, fits into the curriculum and hilarious.

  2. We perform in the safety and security of the school grounds.No planning or bus organization need to occur.Fast, easy and we do all the planning for you.

  3. Interactive Dramatic Show of the Discover of GOLD in Australia for your students.

  4. Offers 3 different ACTS to help consolidate learning.

  5. Relies on a huge number of student involvement.

  6. Students are selected to be supporting characters as miners, troopers (gold police), magistrates and people of the past throughout the entire performance.

  7. Students get the opportunity to meet authentic real characters of the GOLD FIELDS

  8. See and play with authentic pieces of equipment from the GOLD MINES.

  9. Learn about the lives of the miners,

  10. Re-live the discovery of GOLD in Australia,

  11. Participate in the mining techniques for GOLD,

  12. Witnes and become involved the Trial of Lucky

  13. Learn with first-hand experience about how and why the DISCOVERY OF GOLD gave AUSTRALIA its start as a nation, using the historical facts they are learning at school today.

  14. They get to see and touch authentic pieces of equipment,

  15. Hear stories from past,

  16. Mine for real GOLD,

  17. Become recruited for the police force,

  18. See and witness the trial of LUCKY play in the BUSH BAND and much more as they re-live the days of the GOLD FIELDS.

  19. The performance is based entirely on the HSIE unit “GOLD” and fits into the Key Learning Outcomes of the National Curriculum

  20. Comes with a comprehensive set of Teacher Resources (charges may apply) that can be used to supplement an existing learningmodule or can be used as a launch pad for its own complete lesson plan.

  21. Recommended for: year 5-6 (10-13 year olds).

  22. Suitable for: children aged 7-13.

  23. We provide: all equipment, props and costumes.

  24. Students are: encouraged to dress up in the colonial period.

  25. Minimum Stage Area required: approx 4m wide by 2-3 m deep (indoors)

  26. Adaptability: we are able to amend show times to suit your timetable needs, however the show start time cannot be changed.

You MAY want to ask: how many students do you have in (stage) / (year) / (school) / (classroom)?

The students get the opportunity to meet the real people on the GOLD FIELDS and also see and play with authentic pieces of equipment from the GOLD MINES.They learn about the lives of the miners, re-live the discovery of GOLD in Australia, participate in the mining techniques for GOLD, witness and become involved the Trial of Lucky and learn with first-hand experience about how and why the DISCOVERY OF GOLD gave AUSTRALIA its start as a nation, using the historical facts they are learning at school today.They get to see and touch authentic pieces of equipment, hear stories from past, mine for real GOLD, become recruited for the police force, see and witness the trial of LUCKY play in the BUSH BAND and much more as they re-live the days of the GOLD FIELDS.

The performance is based entirely on the HSIE unit “GOLD” and fits into the Key Learning Outcomes of the National Curriculum and comes with a comprehensive set of Teacher Resources that you can use to supplement an existing learningspan style="mso-spacerun: yes;"> module or you can use it as a launch pad for its own complete lesson plan.

- - - - - > Go to Main Sell Pitch Price Pitch - - - >

 

The ANZAC Story:

The great thing is that we come to your school and present an interactive dramatic show of the STORY OF the ANZACs to your students.The show relies on a huge number of student involvement where they are selected to become nurses, soldiers and people of our past and is performed with respect.The students get the opportunity to experience life as a soldier in the 18th Battlion or as a nurse in the Australian Army Medical Corp as they witness and re-live life as an ANZAC.The performance has been designed to help our younger generation to understanda little more about Australia’s Past and why we should keep the memory of ANZAC alive.

  1. It’s exciting, interesting, interactive, age appropriate, fits into the curriculum and provides a real sense of empathy and consideration for the lives of the fallen.

  2. We perform in the safety and security of the school grounds.No planning or bus organization need to occur.Fast, easy and we do all the planning for you.

  3. Interactive Dramatic Show of World War 1 and the commemoration of our ANZACS is a real/true account of what occurred.

  4. A two hour production starting from 11am

  5. Relies on a huge number of student involvement

  6. Students are selected to become nurses, soldiers and people of our past and is performed with respect.

  7. Students get the opportunity to experience life as a soldier in the 18th Battlion or as a nurse in the Australian Army Medical Corp as they witness and re-live life as an ANZAC.

  8. The performance has been designed to help our younger generation to understand a little more about Australia’s Past and why we should keep the memory of ANZAC alive.

  9. The show uses authentic World 1 ANZAC uniforms and coupled with state of the art lighting and special effects, it heightens students perception of World War 1.

  10. Allows students to experience the importance of commemorating ANZAC Day.

  11. Truly a remarkable addition to your school’s own commemorating assembly.

  12. The performance is based entirely on the History Syllabus “Gallipoli and the ANZAC Tradition” and fits into the Key Learning Outcomes National Curriculum

  13. Comes with a comprehensive set of Teacher Resources (charges may apply) that can be used to supplement an existing learningmodule or as a launch pad for its own complete lesson plan.

  14. Suitable for the entire school and the community.

  15. We recommend that the school invites people from the community and any veterans from the area.

  16. Recommended for:y ear 2 to 12 (7-18+ year olds)

  17. Not Suitable: for children under the age of 7.

  18. Show Commences: between 11am and 11:30am.

  19. Show Duration: approx 1 hour 30 minutes.

  20. We provide: all equipment, props and costumes.

  21. Minimum Stage Area required: approx 6m wide by 6-8m deep.

  22. Area Suitability: indoors only (cannot be performed outdoors).

  23. Adaptability: cannot be adapted due to authenticity of content. Show start time may be changed with permission of Director.

You MAY want to ask: how many students do you have in (stage) / (year) / (school) / (classroom)?

The show uses authentic World 1 ANZAC uniforms and coupled with state of the art lighting and special effects, it heightens students perception of World War 1 and allows students to experience the importance of commemorating ANZAC Day.It is truly a remarkable addition to your school’s own commemorating assembly.

The performance is based entirely on the History Syllabus “Gallipoli and the ANZAC Tradition” and fits into the Key Learning Outcomes National Curriculum and comes with a comprehensive set of Teacher Resources that you can use to supplement an existing learningspan style="mso-spacerun: yes;"> module or you can use it as a launch pad for its own complete lesson plan.The show is suitable for the entire school and the community.WWe recommend that the school invites people from the community and any veterans from the area.

 

- - - - > Go to Main Sell Pitch Price Pitch - - - >

MMAIN SELL PITCH – Price Pitch

As I mentioned, we come to your school and run the performances.

  1. There are no minimum numbers for our performances.

  2. Prices are based on a per ticket price based on the number of tickets purchased for the number of students

  3. More students booked, the cheaper the base price per student will be.

  4. Discounts are provided if you book more than one show in the same year (see the Discount Pricing Sheet)

  5. Prices are .. … (REFER TO PRICING STRUCTURE) … always mention the price per student.

The …

  • Name of event you are marketing/selling
  • Duration of event you are marketing/selling

There are no minimum numbers for our performances.If you were to book our performance, how many students would you be looking at attending?OkOkay, that works out to be

It is just $…. per student. (eg: "It is the affordable price of $16.75 per student"

… (REFER TO PRICING STRUCTURE) …

We are actually coming to your area in span> ….(give two weeks if possible).

If you were to book our performance, which one of these would be better for you?

 

Buying Signals

 

Want Information

Okay, that’s fine.What I’ll do is send you all of the information by email today and then I’ll give you a call back in a couple of days to see what you think about it.
What’s the best email address to send it to you at?
(make sure that you write down the email address correctly)

 

Too Expensive

Oh, I see.

Ø Ask them how much they would you normally expect to pay for a performance like this? Show that the Performance is not that much more expensive, especially when you consider the value of the worksheets and learning activities as well as all of the interactive demonstrations that form an integral part of the performance.]

Ø Ask how many students would normally attend?

Ø State that the Performance is not that much more expensive, especially when you consider the value of the worksheets and learning activities as well as all of the interactive demonstrations that form an integral part of the performance.

Ø Let them know, that the cost of an excursion, planning and the bus travel would approximately 25% more expensive.

Ø Let them know that the loss of time travelling to an excursion compared to have a whole day experience is value for money.

Ø Offer them the smaller based shows eg: the 1 hour equivalent show.

Ø Suggest the CAP (Country Area Program) assistance offered to Department Schools. (if they have not heard about it, tell them they should contact their regional area for assistance)

Ø Suggest that the school subsidises some of it from the budget.

Ø Discuss the benefits of the event

Ø Provide the 5% one off sales discount each sales staff member has on offer (this should only be used as the last resort and used sparingly).

. . . OR . . .

What a lot of schools are doing is passing the cost onto the students – and as one teacher said to me the other day, $15 is much less than a student would pay if they were to go on an excursion out of school.

Not Sure If Kids Will Pay

Why don’t you tell them that numbers are limited (or that it is a reward) and that only the first 30 or 60 from each year will be able to attend.That way you are bound to get the students to get their permission slips in to you.

OR . . .

That’s fine.How much would the school be able to pay towards the performance? (Show them the remaining cost for the performance and how much this would be per student). Most schools initially worry that they won’t get the response, but what they find is that when Performance is advertised, lots of the students wanted to attend and had no problem paying.

NoNot Doing the UNIT This Year/ Not in the curriculum

Promote the other shows OR

Tell them the educational performance is actually a show based on accurate historical facts that uses the theme of Australia’s Past as a vehicle for generating great student interest.It is such an exciting topic that it has a wide appeal and so even students who aren’t doing the necessary units this year are going to love it.It keeps them interested in Australia’s History and they get a greater understanding of Australia and our history.We have also found that this has helped students apply themselves in greater depth to lessons in HSIE.

The performance has been specifically designed to fit in with the key Stage HSIE curriculum outcomes so you will find that it fits in with your HSIE, English, Creative Arts and maths lessons and teaches students to draw conclusions, apply deductive reasoning and use a variety of inquiring process to critically reflect our History.

 

Call Back Script

Good Morning/Afternoon Mr/Mrs……It’s …… (FULL NAME) calling from Iconic Performances in Sydney.I sent you some information recently on our exciting (name of event you sent. Check customer history on ERM)

Do you remember receiving that?

What did you think about it?

Yes, I agree, It’s a fabulous performance and the kids really enjoy it. They love to … (refer to the show description for things they do … for example, dress up as characters of the past, be recruited as a solider, become part of the judicial system, mine for GOLD etc) and become involved in all the scenes from the initial greet and meet to the trial and flogging of a convict.We have found that more and more students are applying their own deductive reasoning.ThThey learn from it because they get to see and interact with a wide range of Historical experiences, real authentic equipment and stories and they see how the history they learn at school is used in the real world – and its importance of our Nation!

Do you have any questions about the programme? (refer to product availability page in ERM)

IF THEY REQUIRE MORE INFORMATION ON THE PERFORMANCE (always refer to product availability page):

Things they may ask or may assist in marketing or selling to customer

* Name of show.

* Duration of show (time)

* Suitable of age or year level
* Highlights of the show
* Learning outcomes the show meets (mention 2 or 3) don't say all
* Minimum numbers allowed

(remember to remind customer, that if they have less than the minimum they can still book the show, but would be required to pay for the minimum cost of the show (=minimum number x per ticket price)

* Maximum numbers allowed (only provide if asked)
* Bulk Discounts (mention if displayed on product availability)

* All our performances we come to your school for the day and run the entire performance in the safety and convenience of your school and at times that fit in with your timetable.


HOW MUCH DOES IT COST:

The price depends on the number of students you’d like to attend.We offer discounts for large groups.OuOur shows are based on a per ticket price …

… (REFER TO PRICING STRUCTURE) …

However we are able to offer you a huge discounted rate of only span> (… select relevant discounted price … ) per child if you have more than (… select relevant attendance … ) students attend.

How many students do you have in span> (mention year, stage or group level)?And would you want all of them to attend the performance or just certain years?

Give recommendations of the number of children and the prices for their situation.pan style="mso-spacerun: yes;"> Remind them that we will perform all day and that we supply absolutely everything.The price per child includes all the associated costs.Tell them how best to structure the programme for best value for money.Remember to tell them that we will hold the performance in the school hall, library, a double classroom or equivalent, with the first sceneheheld outdoors, weather permitted.

 

 

CLOSE

As you can imagine, our shows are high in demand and we are already getting a lot of interest for this performance from schools that don’t want to miss out. Which term or date would be best for you.

Okay we still have some days available then.Are there any days of the week that are bad for you (ie sport or other activities that might conflict)? Okay, how about…. or …. (give two dates)?

(Remember to try to book shows with schools that have similar distances together in the same week/s)

Confirming / Negotiating / Booking the Show

Check for date availability (refer to Iconic's Region/Radius Zone) for Acceptable booking pattern sheet)

  • Confirm numbers

  • Confirm required information on event as required in ERM…

  1. Advise of deposit required $____.

  2. Advise of confirmed booking.

    • Complete the Booking Section on the ERM,
      1. Confirm customer details and emails and contact numbers
      2. Confirm booking order details
      3. Re-confirm Transport Location Details

  • Before clicking on Add New Order did you confirm the 5 main terms and conditions from the customer and did they accept with YES
    1. Our events are based on the standard code of the entertainment industry and are sold on a no-refund no-return policy.
    2. Refunds are not provided for absences, or non-attendance.
    3. You can increase the number of tickets for the event, but no changes or refunds are given if you change the number of tickets purchased and it is less than at the time of the original booking.
    4. Our shows do require a security deposit. The deposit is non-refundable, but transferable for 1 year from the original time of the booking, if you need to change the date, based on availability.
    5. While it doesn't happen, in the event of a cancellation, a cancellation fee equal to the total cost of the event will be required to be paid. (this is if the customer cancels the event. NO cancellation fee is charged if Iconic cancels the event).
  • How would you like pay? (finalise payment, ask customer based on options available (DO NOT OFFER PAYPAL).
  • Add discount or coupon code if available?

 

ONCE BOOKING IS MADE

Thank you so very much for booking the show with ICONIC PERFORMANCES.Please check your email for the booking order confirmation. It may take up to 4 hours to be sent to your email address. Our event management team will manage the event for you and if a Tax Invoice has been requested, our accounts department will send this to you as well. (Re0check their email address of customer and Company Accounts email addres and fax number) . If there are any changes please notify us 7-14 days before the event date.

 

Please do remember a deposit of $_______ is required to be paid to confirm the date and booking.

2020-03-04 07:25
Rahul - Marketing Team

Marketing Script for all Events for Corporate customers/clients

The following is a generic marketing script to be used by sales staff when marketing or selling Theatre Based Shows and/or Events to Iconic's School Based customers/clients. It is written in a generic way and should not be read or spoken verbatim when marketing or selling. The information below should not be at any time, handed out, printed, emailed, faxed or given to staff, production team, and/or customers/clients. It should only be used for internal sales and marketing purposes.

What to say and how to Answer the Call when making an Outbound Call to a customer:

  1. Before making the call, make sure you have pressed the clear activity button on an actual activity.
  2. Before making the call, read the regarding field (the subject) of the activity and understand it.
  3. Before making the call, read the notes of the last person who spoke to the customer.
  4. Before making the call, make sure you have briefly read the last few history notes of the customer and also in the All Company History Tab.
  5. Once you have an understanding of the history of the customer, and exactly what you you can make the call.
  6. To make the call and to be the Iconic Professional, all calls made have to be a professional call from a professional company and not come across as a tele-marketing company.  We are not a tele-marketing company.  We are a Production Company.
    1. For the policy on what to say to the person who answers the call when making an outbound call click here.
    2. If unsure of what to do, always ask for help from @eventmanagers on slack or check the FAQs for help.  Never guess or try to do something on your own.  Always seek assistance and help when you are not sure or if something goes wrong or doesn't look right or things are not streamlined.  See the company policy on If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?  If something goes wrong and you have not followed the company policy or have made mistakes, you will be responsible for the mistakes.  So make sure you always ask for help until you are 100% on knowing what to do and remember always seek assistance and help when you are not sure or if something goes wrong or doesn't look right or things are not streamlined
      1. If you need to ask for help always put the customer on hold and tell them you will put them on hold.  Never leave the customer waiting and having dead air and space.  It is not the Iconic way.
      2. When you take the customer off hold, thank the customer for waiting.

INITIAL CONVERSATION
Good morning/afternoon, it’s …………………. (FULL NAME) from Iconic Performances.

  1. Ask to speak to the person responsible for organising the events, functions and/or performances or the Manager or Owner.

  2. Briefly tell them about the company and what we have to offer

    • Iconic Performances is a production company offering a World Class Theatre experience, presenting it’s distinctive nights of Early Colonial fun for 6 years to more than 20 thousand people, Australia wide.

    • Iconic Performances is a unique entertainment concept staged in the enjoyment of the s dining concept and set in a totally themed environment with a highly comical and interactive stage show, providing non stop interactive fun in true olden day tradition.

    • We provide a complete 1 ½ hour audience interactive show based on the Colonial Times, with convicts, wenches and the Mean yet loveable Sergeant.

  1. Ask them if they would be interested in receiving more information or in booking a show.

· If they ask for more information:

i. Obtain their email address and send them the template and attach the Promotional Flyer.

· If they want to book a show:

i. Check availability and follow procedure in booking a Theatre Show.

 

IF NOT AVAILABLE:

  1. Ask when is the best time to call him/her….. morning tea?…. Lunch time?….

  2. Ask if you can have their email address to send them information

  3. Thank person for their help.

 

FOLLOW UP CALL – to Appropriate Customer

The follow up call should be done no later than 2 days after the initial call.The follow up call is done to either assess the interest of the customer or to follow up on booking the show. Regardless of the purpose for the call, this is the time to really sell the show as follows.

Good morning/afternoon, it’s…………… and I’m calling from Iconic Performances about our Theatre Show “A Colonial Night”.We have an amazing 1 ½ hour show that we can do in the enjoyment of your … ( name of venue of customer/client).

 

Here are the reasons why Iconic Performances Events Theatre Based s are excellent …
(refer to Product Availability Page in ERM ... information below is based on Colonial Night Theatre Event)

  1. It’s exciting, interesting, provocative, dramatic, thrilling, sensational, rip-roaring and titillating.

  2. It will change your venue for a night full of music song and fun, fun, fun?

  3. The show allows your customers/patrons to enjoy a Colonial experience, as we take them back through the annual of time to the early Colony of New South Wales as we delve into the lives and carry on of its folks.

  4. The Gents could be seduced by the lovely convict wench Ann Fowles as she works her magic of temptation all awhile keeping her eye on the temptation of the wallet.

  5. They will get to meet the larrikin convict James Murphy – is he to be trusted or not. They will Listen to his sad story, and decide on whether to believe him, after all he is an Irish political offender.

  6. They will Boo Sergeant Kennedy. He’s mean and nasty, but absolutely corny and loveable all at the same time.

  7. The patrons will be part of recruitment process for the military.

  8. The customers will choose to be a character witness for James Murphy at his trial or chosen as a wife for the convict in the Convict Wedding.

  9. This is the ultimate in theatre entertainment.

  10. It is a fully self-contained production show ideal for people aged 10 and above.

 

The show is an excellent …

  1. In increasing customer patronage and profits

  2. To introduce a new product or have an opening day

  3. For Christmas Parties

  4. For Family Night Out and/or Functions

  5. As it is an alternative to the everyday routine of eat-in customers

 

MAIN SELL – Price Pitch

The self-contained Theatre Production runs for approximately 1 ½ hours and is priced either as a per person admission fee (operated and managed by Iconic Performances) or has a Base Show Price per Seats, which offers the you (the VENUE) The opportunity to make an additional profit off selling the shows themselves. The price includes the following …Discounts are available (see pricing plan)

  1. Cast of costumed stage performers and full stage show.

  2. Event co-ordinator

  3. Decorations and fit-out for your stage and room

  4. Sound and lighting equipment

  5. “Wenches Costumes” for your food serving staff to wear (if required).

  6. Operational manual and tickets for you to sell

  7. Advertising and marketing material (if required, at an additional cost)

 

We ask that the venue (the contact) provides the following:

  1. Stage Space (minimum requirement 4m wide, 2m deep, .5m high)

  2. Room with long trestle tables and or dining table and chairs

  3. Traditional Colonial banquet.We are able to supply the contact with suggestions (although this is just to stick with the theme and not a prerequisite).

  4. Staff to serve and prepare food and serve the beverages

  5. Staff to serve beverages

  6. Dinner for Iconic Performances crew of 5

 

Buying Signalso:

Want Information

Okay, that’s fine.What I’ll do is send you all of the information by email today and then I’ll give you a call back in a couple of days to see what you think about it.What’s the best email address to send it to you at? (make sure that you write down the email address correctly).

Too Expensive

Let them know that that where most theatre productions are $80 or more for 1 ½ hour – 2 hour show, our theatre based is a lot more affordable.

Let them know that like other customers, they find that their daily income on the day of the show increases as more people come to be entertained – which increases the centers profit.

Some places, reduce the price per head as they find the increase patronage pays for the show itself plus some.

Finally ask them how much they would normally expect to pay for a performance like this?

 

IF THEY REQUIRE MORE INFORMATION ON THE PERFORMANCE:
(refer to Product Availability Page in ERM ... information below is based on Colonial Night Theatre Event)
The show has three acts.

i. Act 1 begins with the beating of the Drum and the raising of the Kings Colours.

The Sergeant speaks to the audience and hilariously commences the Working Orders – As he identifies them all as convicts and tells them that they have been sent here to pay for your crimes against society and here you will do that with your blood, sweat and if necessary your tears.

He continues to tell them their jobs, such as males will be assigned to the timber cutting tasks and females will be assigned to individuals as servant or for the collection of sea shells for the making of mortar.

While this is going the actors are clumsily demonstrating the orders in the most laughable way you can imagine.

Following this, the Sergeant begins to select a group of audience members and gives them some convict clothes to wear – in which the are either too tight or way to big.This is an extremely fun part as the participants struggle to fit into the clothing.

A A few historical and funny songs are played as we get the audience members to participate.

ii. Act 2 begins with the recruiting of audience members into the King’s Army.

The recruitment is done is military drill that takes the mickey out of the old procedures that were used.9/10 times the audience members struggle with the concept of Stand At Arms and At Ease, as well as the drill itself.

Using realistic muskets, that are often too heavy to carry, the show just keeps getting funnier and funnier as the group is lead to a marching song that is simple, silly and downright funny.

This continues to the sitting of the magistrates as the convict is trialled for theft.Using audience participation, the patrons hear and become involved in the making of the Black Velvet band.Take the seriousness out of the court system, they witness the most entertaining piece of drama that began the first colony of Australia

iii. Act 3 is all about the Convict Wedding.

Beginning with hymn of the colonial days, the audience is introduces to All Things Bright and Beautiful of our past.

The audience participates in a creative version of the old song All things Bright and Beautiful.

Following the song … the wedding commences or does it … a huge twist brings the ceiling down with laughter as they witness the most bizarre wedding of the century.

 

CLOSE
As you can imagine, our shows are high in demand and we are already getting a lot of interest for this performance from schools that don’t want to miss out.If you were to take the performance, which term would be best for you?

Okay we still have some days available then.  Are there any days of the week that are bad for you (ie sport or other activities that might conflict)?  Okay, how about…. or …. (give two dates)?

(Remember to try to book shows with schools that have similar distances together in the same week/s)


Confirming / Negotiating / Booking the Show

Check for date availability (refer to Iconic's Region/Radius Zone) for Acceptable booking pattern sheet)

  • Confirm numbers

  • Confirm required information on event as required in ERM…

  1. Advise of deposit required $____.

  2. Advise of confirmed booking.

    • Complete the Booking Section on the ERMspan>,
      1. Confirm customer details and emails and contact numbers
      2. Confirm booking order details
      3. Re-confirm Transport Location Details
  • Before clicking on Add New Order did you confirm the 5 main terms and conditions from the customer and did they accept with YES.
    1. Our events are based on the standard code of the entertainment industry and are sold on a no-refund no-return policy.
    2. Refunds are not provided for absences, or non-attendance.
    3. You can increase the number of tickets for the event, but no changes or refunds are given if you change the number of tickets purchased and it is less than at the time of the original booking.
    4. Our shows do require a security deposit. The deposit is non-refundable, but transferable for 1 year from the original time of the booking, if you need to change the date, based on availability.
    5. While it doesn't happen, in the event of a cancellation, a cancellation fee equal to the total cost of the event will be required to be paid. (this is if the customer cancels the event. NO cancellation fee is charged if Iconic cancels the event).
  • How would you like pay? (finalise payment, ask customer based on options available (DO NOT OFFER PAYPAL).
  • Add discount or coupon code if available?

 

ONCE BOOKING IS MADE

Thank you so very much for booking the show with ICONIC PERFORMANCES.Please check your email for the booking order confirmation. It may take up to 4 hours to be sent to your email address. Our event management team will manage the event for you and if a Tax Invoice has been requested, our accounts department will send this to you as well. (Re0check their email address of customer and Company Accounts email addres and fax number) . If there are any changes please notify us 7-14 days before the event date.

 

Please do remember a deposit of $_______ is required to be paid to confirm the date and booking.

2020-03-04 07:44
Rahul (Marketing Team

Persuasive Email Template to encourage customer purchase, showing benefits of Educational Events to have at schools.

The following written content is one of the many persuasive emails that you can use to show customers the benefit of having educational based live interactive experiences for their students and schools. 

All you need to do is copy and paste the information below and paste it in the ERM Write Inbox.  You may need to change the font and font size to look nice, but most of the times a simply copy and paste works. 

When pasting, paste in the area that says %%TEXT%%.  Leave the salutation and your name at the top.


COPY FROM BELOW ...

Do you know that over 10,000 students were part of the Colonial Show on British Colonisation and Gold Rush Event which is all about the Discovery of Gold in Australia and the Eureka Stockade in 2016.  Teachers across Australia learnt that the with the new format and more interactive scenes their students achieved a higher level of understanding with Australian History and retaining the facts then just from classroom based activities. They found that the entire interactive event accommodated the learning process a great deal more.  Teachers stated that the shows, which can be found at https://bookings.iconicperformances.com.au//primary-school/ were

  1. Cost effective and affordable. Based on the cost of travelling outside of school they found the show to be value for money and a great investment to the learning of their students.
  2. By adding the cost to the school budget it allowed additional classrooms and students to be involved.
  3. Encouraging and including other schools to join in, made the show even more affordable for everyone.
  4. That the students were very much more involved in the learning process after the shows and wanted to act out and answer more questions then without the event.  They found students felt more empathy and understanding at a higher level of education and had something to discuss with their older peers.
  5. And some schools said that it would be a letdown for them (the students) to learn something so important without getting a chance to live it in a our real live interactive shows.

With these comments and feedback from your colleagues and peers, please consider allowing your school, your students and their understanding of Australian History to grow, be stimulated and encouraged to know what it is to be Australian and how this wonderful country began. 

We appreciate the hard work you have to educating tomorrows youth and the service you give to your students.  Now let us help you increase the fun of learning in your school.  We have over 38 different experiences, events and activities you can select from.

... END COPY - DO NOT COPY THIS


 

2017-11-29 13:21
Ian Roberts

Exciting News Email Template to encourage customer purchase, showing benefits of Educational Events to have at schools.

The following written content is a sample letter we call "EXCITING NEWS" that we recommend to use as a persuasive emails to increase the potential of a customer booking the show hearing the exciting news.  It can be edited to suit the show you are promoting or marketing to the customer. It focuses on the success of educational based live interactive experiences for their students and schools.

All you need to do is copy and paste the information below and paste it in the ERM Write Inbox. You may need to change the font and font size to look nice, but most of the times a simply copy and paste works.

When pasting, paste in the area that says %%TEXT%%. Leave the salutation and your name at the top.


COPY FROM BELOW ...

Teachers across Australia have found the Live Interactive Educational events and resources a tremendous bonus to their students learning.  Here is what they are saying ...

  1. Laura Jane from John the Baptist Catholic Primary School, in Bonnyrigg Heights NSW said "By far the BEST incursion experience I have ever had with my students! The performance of "The Colonial Show" was exceptional and highly engaging! A perfect integration of education, interaction, comedy and serious content with some fun double entredes for the teachers. Our incredibly talented cast, lead by the formidable Vince, with the lovely Claire, fantastic David and great stage crew Alex were of the highest calibre and were professional, engaging and thoroughly entertaining! I am booking this show as an annual event and cannot express enough how swell this experience is! I THOROUGHLY recommend them!!! "
  2. Beth Hawkes from St Augustines Parish School, in Salisbury South Australia said "Great Gold Rush performance that had students involved, laughing and learning. Well organised, easy to work with. Great experience. Thanks Iconic. "

With over 38 different resources, covering the areas of Australian History in the Colonial Show on British Colonisation and Gold Rush Event which is all about the Discovery of Gold in Australia and the Eureka Stockage too Bullying, Health, English, Mathematics, Science and PDHPE, there is a resource available for almost every classroom lesson.  These are only 2 of the many thousands of teachers who have witnessed, experienced and have fallen in love with these extraordinary resources. For more reviews, on our entire interactive educational resources and events head to https://bookings.iconicperformances.com.au//primary-school/

With these comments and feedback from your colleagues and peers, please consider allowing your school, your students and their understanding of Australian History to grow, be stimulated and encouraged to know what it is to be Australian and how this wonderful country began.

Don't miss out, call now to secure a date for your students.

... END COPY - DO NOT COPY THIS


 

2017-11-20 17:44
Ian Roberts

Benefits of School Incursions and Excursions / field tips email to encourage customer purchase, showing benefits

The following written content is a sample letter we call "BENEFITS OF SCHOOL INCURSONS and EXCURSIONS" that we recommend to use as a persuasive emails to increase the potential of a customer booking the show hearing the exciting news. It can be edited to suit the show you are promoting or marketing to the customer. It focuses on the success of educational based live interactive experiences for their students and schools.

All you need to do is copy and paste the information below and paste it in the ERM Write Inbox. You may need to change the font and font size to look nice, but most of the times a simply copy and paste works.

When pasting, paste in the area that says %%TEXT%%. Leave the salutation and your name at the top.

We recommend the subject Heading be: Reasons why school incursions are great for your students and teachers
(
however you can change the subject heading)


COPY FROM BELOW ...

School incursions should be viewed as a powerful and positive teaching tool that help enhance the social, personal and emotional development of all students and learners. Extra stimulation in new environments can be particularly beneficial to students of any any and can help teach life skills and improve independence.

The Council for Learning Outside the Classroom (LOtC) commissioned a survey through Teacher Voice which found that: 87% of teachers said that organising school based events and performances to attend at school made lessons memorable and 77% agreed that it motivated and enthused young people with regards to their learning.  School Events, performances and shows booked to come to the school and into the classroom therefore adds value to each individual’s academic and personal development.

School incursions provide unique opportunities for kinaesthetic learning i.e. ‘learning by doing’ and encourage students to engage with buildings in new ways. This is particularly beneficial for many students who find visual and sensory experiences helpful to their learning and understanding.

Hands-on learning activities outside the classroom lead to better achievement, standards, motivation, personal development and behaviour.  Children and young people are able to enjoy and achieve in new engaging ways.

School based incursions that comes to the classroom is rewarding for both teachers and pupils alike. Discovering new places and experiences undoubtedly adds extra depth to pupils’ and students’ learning and experience.

Learning outcomes for the individual are vast including:

  1. improved self-confidence and self-esteem
  2. ability to empathise and understand new perspectives
  3. increased aspirations and motivation
  4. broader understanding of society

With over 38 different resources for Primary and High Schools, covering the areas of Australian History in the Colonial Show on British Colonisation and Gold Rush Event which is all about the Discovery of Gold in Australia and the Eureka Stockage too Bullying, Health, English, Mathematics, Science and PDHPE, there is a resource available for almost every classroom lesson.  Many thousands of teachers who have witnessed, experienced and have fallen in love with these extraordinary resources.  Visit us, as Australia's leader in Educational Teacher Resources by going to https://bookings.iconicperformances.com.au//educational-shows/

Now is the time to allow your school, your students and your teachers the opportunity to increase your students learning and growth and be stimulated in all areas of the curriculum.

Don't miss out, call now on 1300 860 074 and our Sales and Event Managers will be happy to assist you with your enquiry or secure a date for your students.

... END COPY - DO NOT COPY THIS


 

2016-12-02 01:18
Matthew Walker

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Why Iconic Shows, Events and Performances are better than our competitors?

There are many shows, events and performances the Company produces and manages.  So why is our shows better than our competitors.  Here is a list of 10 reasons (and this the top 10) of what makes Iconic great and what makes our shows, performances and events Iconic in every way.

The top 10 reasons why we are the best in our shows, events and performances.
(These have put together with the use of customer and staff feedback)

  1. Interactive.
  2. Script writers use the Australian National Curriculum on History and other units to write up the show.
  3. Role-playing scenarios.
  4. We setup in the comfort of the venue, regardless of whether it is a restaurant, park, festival or educational institution.
  5. Authentic real-life sets and props that are engaging and catching to the eye.
  6. We are a real production and film/theater company.
  7. 7) We travel everywhere in country for the event. Major cities/towns, suburbia, major country cities/towns, small country cities/towns, rural and outback cities/towns and even on surrounding islands.
  8. No hidden expenses or costs.  We don't charge for travel expenses for our cast/crew.
  9. We have professionally trained actors and crew.
  10. High standard of shows and safety and professionalism.

2020-05-04 04:28
Ian Roberts

Federation of Australia &#39;Road to Federation&#39; Show

Go to category

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Setup props, setting scene for stage 1, stage 2 shows and events (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Stage 1, stage 2 shows and events.

The images and files attached here may only be used by Iconic staff and contractors.  At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet.  It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2020-02-24 01:52
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Program Guide for Federation of Australia Event

The Federation of Australia Live Interactive Event does have a program guide and press kit for customers. The program guide and press/media kit is often sent by the event management team. However if the customer has requested this to be sent early, copy and provide them the following link.

The program guide is not be sent to a customer unless they have a booked event.  It cannot be sent for enquiries or possible purchases.  Only Management, Supervisors, Event Managers, Stage Managers or Actor's Captain are allowed to send the program guide to a customer with a booked event.

The link is from the company's secured folder of the Companys Drop Box Account.

Download Link for the Program Guide for the Federation of Australia is

https://www.dropbox.com/sh/zdjti9xumk650eq/AAB9OQFYumT7e4wL2-vRp7y4a?dl=0

2020-03-17 04:32
Ian Roberts

GALLIPOLI Live! The Real ANZAC Story

Go to category

Show / event says that the minimum number required is 1 ? PAP displays that. Is it true ?

  1. The quantity is based on the Ticket Purchase Method selected.  if they book per ticket, then they can book 1 per ticket. 
  2. If they book by Day / Show then they would book by event so 1 event is correct two. 
  3. If the ticket purchase method selected is per ticket price than the qty relates to the individual person and ticket. 
  4. If the Ticket Purchase Method selected is Per Event, than the qty relates to a per event.  Proceed to select the number of shows per day and the number of days.

2016-07-04 09:55
Steve Baltzois

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

If the client books a day Entire event then how many tickets he has to buy? or there is a cost for the entire day event fixed ?

When you select the ticket purchase method, it will tell you the number of tickets allowed per event.

2016-11-29 12:09
Steve Baltzois

Is there a cost for the entire day event fixed?

If the ticket purchase method is per event, then the system will inform you of the number of tickets allowed after you select the correct options.

2016-11-29 12:08
Steve Baltzois

How many shows can we perform at the same venue in a day?

The Product Availability Page (PAP) may show 1 or 2 or 3, but speaking to your Team Supervisor if it is at the same place, up to 5 shows allowed on 1 day at same venue. 

IMPORTANT INFORMATION:
Each show must have a between 30-45 minute break between each show if there are multiple shows booked on the same day at the same venue. 

If more than 2 shows required, Matthew said permission required to allow for extra shows on same day at same venue.

2019-09-27 01:24
Steve Baltzois

What is the setup (bump-in) and pack up time (bump out)?

The show takes between 4-5 hours to setup (bump-in).  It takes approximately 3-4 hours to pack up (bump-out).

2016-07-04 10:29
Steve Baltzois

Remembrance Day Live and Gallipoli Live Specific Product Information for this Product only to be visible by STAFF of ICONIC

Specific Product Information mentioned below for this Product is only to be visible by STAFF of ICONIC PRODUCTIONS and ICONIC PERFORMANCES. 

This event i s a real live interactive theater that we will be offer all corporate clients from Civic Centres, Shopping Malls, RSL Clubs across Australia the opportunity to have for their patrons.

The venue can either advertised the show at their venue and have the patrons book the tickets individually online from our website or

  1. They can purchase a set number of tickets and sell it at their price to their patrons. or
  2. They can buy the unlimited ticket price and sell as many tickets as they can but pay only one price per show per day.


When considering the option to sell to the customer indicate the following to them

  1. Unlimited tickets allows them create the price they wish increasing their revenue.
  2. While as a per ticket price means the patrons to the venue would have to purchase each individual ticket from us.
  3. The show is a true dedicated encounter of the diggers (soldiers) who lost their lives for Australia's freedom.
  4. It is a dramatic interactive experience that has won much acclaim from the patrons last year.
  5. It will change their venue for a memorable occasion of respect to the fallen.
  6. It is a fully self-contained production show ideal for adults.

When marketing the show promote the following:

The self-contained Theatre Production runs for 1 ½ hours and is priced either as a per person admission fee (operated and managed by Iconic Performances) or has a Base Show Price per Seats, which offers the (the VENUE) The opportunity to make an additional profit off selling the shows themselves. The price includes the following

  1. Cast of professionally costumed stage performers and full stage show.
  2. Event co-ordinator
  3. Decorations and fit-out for your stage and room
  4. Sound and lighting equipment
  5. “Nurses Costumes” for food serving staff to wear (if required).
  6. Operational manual and tickets to sell
  7. Advertising and marketing material (if required, at an additional cost)


 
We ask that the venue (the contact) provides the following:

  1. Stage Space (meets the minimum requirement as mentioned in Product Info Page
  2. Room with long tables and or dining table and chairs or could be done in a theatre style set-out if they don't want dinner and show.
  3. We do not supply Staff to serve and prepare food and serve the beverages (however this can be arranged at an additional cost)
  4. We do not supply Staff to serve beverages (however this can be arranged at an additional cost)
  5. Please provide Dinner for Iconic Performances cast & crew of 7.

 

Our Theatre, Stage Shows and Live Dinner Shows are designed to suit any corporate, private or function/festival theme and audience.  We have a huge selection of available themes and options that will make your night one to REMEMBER!

RESTAURANTS, FUNCTION CENTERS, DINNER PARTIES
Available day and/or night, lunch and/or dinner this show is guaranteed to bring in extra patronage to the venue organisers restaurant or venue.  Designed to suit people of all ages, the shows are both well written and interactive.  Affordable and priceless you can't go wrong with entertaining your regulars or bringing in new customers and as an added benefit we provide an Event Manager to help you with all your show requirements.

RSL CLUBS, SOLDIERS CLUBS and all CLUBS and Corporate Events
If the club is organising a family day or is not sure what to plan for their patrons, then don't look any further.  Our Live Day, Lunch, and/or Dinner Theatre Shows are the perfect function to entertain, amuse, inspire and offer.  Our Live Theatre Interactive Shows are simple to organise and provide one of the best entertainments across Australia.  Organised in the convenience of the club, we will promote the show, collect bookings and increase your customers delight with the show. We handle most of the hassle of planning an event while you can sit back and enjoy the rewards.  The show is suitable for all nationalities and fits into most function rooms and areas.  Including in each show is an Event Manager and Producer as well.

Private Parties, Christmas Parties, Company Corporate Events, Company Family Parties and/or Functions.
If you are looking for something different to entertain a group of friends, colleagues or customers, then we have the show for you.  Tailor made to suit your needs and requirements our Day/Lunch and/or Evening Dinner Show will amaze, and bring back that spark your looking for.  With heartwarming acoustic music, and breath-taking drum beats that will have everyone asking for more.  From the decor to the food, the lights to the action, the costumes to the live performances you can't go wrong with Iconic Performances Live Shows for Private Parties, Christmas Parties, Company Parties and Functions

2016-07-04 10:34
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Product Availability Page

Go to category

I keep getting "Option Tab Fields and/or Configurable Fields are NOT COMPLETED. Click on the Tabs and complete the fields." when using the product availability page or when trying to add a new order.

If you get the following error message.

"Option Tab Fields and/or Configurable Fields are NOT COMPLETED. Click on the Tabs and complete the fields."

When using the product availability page or when trying to add a new order, it means you have not completed all required fields.

In the section window click on the tab Options


and check that all required fields are completed.


Then if there is a Configurable Fields tab as well click on this tab


and check that all required fields in this tab have been correctly answered as well.

2016-02-20 03:41
Graham Normanally

Product Availability. Sales Production Calendar. How to use the Product Availability Page to find the next best available date.

In view of the challenges, difficulties and issues with find the most suitable event date to book an event, it has been decided to streamline all Countries with the method and system we are currently using in the USA and UK.

This new system now allows you to easily select a product and check the price of the product or the product availability based on the dates/times available for each available product and production team/bin allocated to a particular product/show/performance/event. The Product Availability page allows you to see the Availability & Price Check, the Product Details, the Product Description, the available Payment Method / Product Purchase Status, Staff Only Product Information, the ability to Copy the Link to provide to Customers by message or email, the Area/Region locations the product is part and the Production Team/BIN Calendar for each specific product. The product availability page reduces the unsureness of whether a product can be purchased or an event can be booked in a particular date with a particular production team/BIN.

Quick Reference Page Contents.

 

The Product Availability page allows you to check the Price of a Product or Check the availability of a product.

To check the Price of a Product:

  1. Click on the menu of Product and Product Availability.

  2. Select the product in the Product Select an Option drop-list box.

  3. If required change the currency to the correct currency by selecting the correct currency from the drop-list box.

  4. Press the Price Check Only button.

  5. In the Check price section leave the Use current store pricing option selected. You only need to use the Manually set the price for this item if you are checking a discounted price or a sales price to see the difference. This Manually set the price for this item should only be used on rare occasions.

  6. Enter the quantity being purchased.

  7. If applicable enter a coupon code to apply any related discounts.

  8. Select the appropriate options that are associated with the Product. This is important as some product options may increase or decrease the overall price of a purchase.

  9. Press the Check Price button.

  10. The prices of the Product based on your selections will be displayed on the right side of the screen. Most of column labels are self-explanatory.
    1. Below the Price Checking Results it will display other available prices (if applicable/available) if more or less quantities are purchased.

    2. If unsure at any time, always follow the company Never Assume Policy.

Check the availability of a product:

  1. Click on the menu of Product and Product Availability.

  2. Select the product in the Product Select an Option drop-list box.

  3. If required change the currency to the correct currency by selecting the correct currency from the drop-list box.

  4. Press the Check Product Availability & Price button.

  5. In the Check Availability section
    1. Select a value from Select Area/Region Select a location dropbox. It provides a search input field to find a region/zone location.

    2. Select a value from Select time dropbox or enter a suggested time if the Start Time field is a blank empty text-field.

    3. Select a date from Select Event Date calendar by click on the calendar field or calendar icon. You can place/hover your mouse over a date and it will inform you if it is available, limited or not available. There are colour codes used for easy reference.
      1. Available days are displayed with a Green background.

      2. Days, where there are limited time slots, will display in Yellow/Orange background.

      3. Days that are not available or booked out are displayed with a Grey background.]

      4. Days displayed with a blue background is a selected date or the first available date. Ignore this colour code as it is only telling you where the start of the first available date is.

  6. Once you have checked the availability you can do a price check specific to that date. Prices may increase or decrease depending on dates and timeslots depending on the demand of the product, or special discounts. To check the price specific to the availability of a product follow these steps.
    1. In the Check price section leave the Use current store pricing option selected. You only need to use the Manually set the price for this item if you are checking a discounted price or a sales price to see the difference. This Manually set the price for this item should only be used on rare occasions.

    2. Enter the quantity being purchased.

    3. If applicable enter a coupon code to apply any related discounts.

    4. Select the appropriate options that are associated with the Product. This is important as some product options may increase or decrease the overall price of a purchase.

    5. Press the Check Price button.

    6. The prices of the Product based on your selections will be displayed on the right side of the screen. Most of the column labels are self-explanatory.
      1. Below the Price Checking Results it will display other available prices (if applicable/available) if more or less quantities are purchased.
      2. If unsure at any time, always follow the company Never Assume Policy

Explanation of The Additional Tabs in Product Availability Page:

There are additional TABS in the Product Availability page that can help you with checking product availability.

  1. The Product Details TAB displays additional product details that are specific to the product that the customer may not be able to view. This information can be provided to a customer if asked. The additional information you can find here are
    1. Locations of where the product is may be available.
    2. It's suitability
    3. Event Product start times or Duration
    4. What the company provides.
    5. What if any, things that are recommended for the customer
    6. Product Minimum or Maximum Stage or Area required
    7. Product Minimum Setup & Set Down Time required (also known as Bump-In and Bump-Out)
    8. Any available resources and if additional charges apply
    9. Product Adaptability
    10. Minimum quantity required to be purchased
    11. Availability
    12. Product SKU (if applicable)
    13. Warranty Information
    14. Bin Picking Number (is the Troupe or Bump-In Group that is allocated for the product.
    15. Stock Level
    16. Deposit Required (if applicable)
    17. Visibility of the product (this is whether the customer can view this on the company website or if only staff can view the product for purchase.
    18. Featured (if the product is featured a special or popular product on the company website.

  2. The Product Description TAB displays marketing information and advertising material specific to the product that the customer may not be able to view. This information can be provided to a customer if asked.

  3. The Payment Method / Product Purchase Status TAB displays the allowed payment methods accepted that are specific to the product that the customer will not be able to view, as well as the status of the products visibility to purchase. This information cannot be provided to a customer even if asked.

  4. The Staff Only Product Info TAB displays the specific information specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only.

  5. The Copy Link for Customer TAB provides you with the exact customer URL link that you can copy and paste or give to the customer over the phone, by SMS or by email/letter correspondence. This information can be provided to a customer if asked.

  6. The Area/Region Values TAB displays the allowed quantity, minimum and maximum values for each date/time, and location specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only.
    1. Let's look the Area/Regions Values in more details. In the image it is displayed as Product Availabilty Results. This is the same as Area/Region Values

      Look at the required date and see if the there are any available dates. When reading the product availability page. The first number refers to the number of shows available on the date specified. The middle number indicates the minimum number of tickets allowed to be purchased. And the third number means the maximum allowed to attend or be purchased.
      Example 1: if we look at the image above Mar 01, 2016, Tue shows 1/90/1500.

      • The 1/90/1500 means there is 1 show available to be booked on this date (Mar 01, 2016 Tue)
      • The 1/90/1500 means there is 90 as a minimum of the number of tickets allowed.
      • the 1/90/1500 means there is a maximum of 1500 allowed at this event.

      Example 2: if we look at the image above Apr 01, 2016, Fri shows 0/90/1500.

      • The 0/90/1500 means there is 0 show available to be booked on this date (Apr 01, 2016 Fri)
      • The 0/90/1500 still means there is 90 as a minimum of the number of tickets allowed, but because there are 0 shows, this number is irrelevant.
      • the 0/90/1500 still means there is a maximum of 1500 allowed at this event, but because ther are 0 shows, this number is also irrelevant.

  7. The Production Team Schedule Calendar TAB displays the availability of the Production Team/BIN that has been allocated specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only. Refer to What is the region or radius to book an event? for a more accurate account of the radius each event must be within for each production team. If you are uncertain always follow the Never Assume Policy and ask your Events Team or Team Supervisor for assistance.

2020-06-04 02:34
Nikolas Harrington

A customer would like to have two shows on the same day, but the product availability page shows only 1?

If a customer wants two or more shows on the same day and the product availability page only shows 1 available, contact

  1. the event management team on Slack
  2. or your Team Supervisor on Slack or
  3. The Executive Producer on Slack

and see if they can open additional shows for that day.  This will need to be approved, but most of the times it is possible.

2017-09-15 18:25
Graham Normanally

Deposits for Events, shows and products

Most of Iconic's events, shows and products require a deposit.  Where a deposit is required, the amount for the deposit will be displayed on the Order section.

Deposits are often calculated as a percentage of the total cost of the event, however some items may just be an amount required. 
Please note that deposits are not the same for every order and it should be checked before quoting it to the customer. 
Please note that deposit amounts are often rounded up to the nearest multiple and so the customer should told the amount of the deposit required and not the percentage.  The percentage is only a figure used to calculate the amount and the amount is rounded up to make it the nearest whole dollar multiple.

The deposit amount and/or the percentage of the total amount will be shown in 3 different locations.

LOCATION 1:
PRODUCT AVAILABILITY PAGE: (click here for more information on the product availability page)

In the product availability page after selecting your product it will show the deposit amount or percentage required.
Example:

By completing the Product Price Check in the product availability page it will then display the total amount for the deposit required.
Example:

 

LOCATION 2:
NEW ORDER PAGE: (click here for more information on new order page)

In the new order page after selecting the customer name and selecting the product and filling in the necessary details, the total amount of the deposit if a deposit is required will be displayed
Example:

 

LOCATION 3:
CUSTOMER ONLINE BOOKING:

If a customer decides to booking online, you may inform them that the deposit amount will be displayed before they complete the order and they can choose to pay for the booking in full or with a deposit.


Questions Asked and Answered:

  1. David Phillip | 06-May-2020 06:52 |
    Question: Under what circumstances may a customer not be required to pay a deposit?
    1. answered by @barbara.green | 06-May-2020 14:13 |
      1. there is not one answer to this dear.  Deposit on products are set by the accounts department the company board of directors of what product is allowed a deposit to be taken and what product is not allowed deposits.  Every performance and show has its own rules and requirements.  To know if a product requires or allows a deposit you have to check in the Product Availability page or ask a manager in the department.

2016-06-17 16:10
Steve Baltzois

How to copy the link (web address URL) of a product for a customer?

To copy and paste the link or web address (URL) of a product for a customer, in an email do the following:

In the Product availability page

  1. Select the Product you want to have the link for.
  2. Click on the TAB called "Copy Link for Customer"


  3. You will see the Product Link / URL.


  4. Press the button to copy the link or URL.

  5. Go to the Customer Detail page or Send Email page and paste the copied link / URL where you need it and then press the spacebar for the link to be active.
    Please note: If you do not press the space bar after pasting the copied link, the link will not be active in the email.  You will know the copied link is active, when it shows with a underline in the mail.  For example:

2016-06-27 07:45
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Payments

Go to category

How to take a credit card payment to pay for a deposit or balance after a booking is made?

If a customer wishes to make a credit card payment after their booking is made and scheduled in the ERM, do the following ...

    1. Find the Order by either ...
      1. Searching for the Order using the Menu ... Orders > Search / Lookup an Order
      2. Searching for the Customer, then pressing on the Customers Order TAB and selecting the correct order.
    2. Press the ACTION button  to display the Pay Options.

    3. To Pay the Deposit by the Credit Card, select PAY DEPOSIT option
       

    4. To Pay a Balance or amount by the Credit Card select PAY BALANCE option


    5. In the PAYMENT METHOD drop box, select Credit Card Payment (aka PIN)
    6. In the PAYMENT RECEIVED enter the amount that the customer is going to pay.  The amount should be the full amount they are paying by card.

    7. Leave the CHQ / REFERENCE field empty or enter brief description of payment note.
    8. Press the PAY NOW button and enter or ask the customer for the Credit Card Details and enter the required information into the fields shown.
    9. Confirm the details with the customer.
    10. Process the payment by pressing the PAY NOW BUTTON.
    11. When finished and paid, make sure you inform the accounts department or select the correct Payment Status for Payment.  The Payment Status should be done manually.

2016-11-21 14:30
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

NSW Department (dept) of Education Payment System Approved Payments for all Invoices for EdConnect NSW Dept of Education School Accounts Payable Shared Payment Service Centre

This is only for NSW Dept of Education School Accounts Payable Shared Payment Service Centre, and is the allowed process of payment for all NSW Department of Education School and Corporate Accounts.

This payment options available for NSW Schools and NSW Department of Education Corporate Offices are:

  1. PCard (credit card).  This is the preferred way.
  2. Invoice to be sent to the Gold Client Team/Department with EDConnect.

The 30-Day Setup for Schools and Corporate Education Offices was removed and the two options above approved was decided by Jaime Fenech (Director of EdConnect Finances) due to the following reasons:

  1. Due to the thousands of events booked by the NSW Department Schools and Corporate Offices every year, the EdConnect was having issues processing the invoices and felt that this was the best and quickest way to ensure that all invoices are paid on time.
  2. That the EdConnect legislation is now moving all schools and corporate offices with the NSW Department of Education to a PCard System to improve transactions, budgetting and processing. 
  3. To improve the payment processing of all the thousands of invoices received from events booked with Iconic Productions.
  4. To avoid administration and late fees.

NSW Department of Schools and Corporate Offices can pay their purchases by:

  1. PCard over the telephone
  2. By Credit Card online Click on Iconic's Online Payment link https://bookings.iconicperformances.com.au//Online-Payment-for-Security-Deposits--Balance-on-Invoice--and-other-Payments-for-Events--Products/
  3. By sending the Invoice received from Iconic to the Gold Client Team at Edconnect.  The email address the Invoice should be sent to is (as listed below):
    1. Gold Client email addresses are: NSW Government School invoices (for the schools on the attached list) email invoices to:

      1. Email address: SSC.AccountsPayableSchools@det.nsw.edu.au 
        We are now paying on behalf of all NSW Government Schools.  A copy should also be sent to Usha.Samuels@det.nsw.edu.au

    2. Corporate invoices email invoices to: Email address: SSC.AccountsPayableCorporate@det.nsw.edu.au

IMPORTANT INFORMATION for NSW DEPARTMENT OF EDUCATION SCHOOLS with ED-CONNECT (shared payment services): 
Iconic Productions/Iconic Performances Vendor Number is 100306675.  Please note due to the many schools we service with the Department of Education, we have a 14 Day Payment Term from the Date of Invoice.  To avoid administration fees and in consultation with ED-Connect we are informed that you should use the P-Card for payment.  We do accept Credit Card Payments.  As we are GOLD Client Supplier with the Department of Education, you can forward the invoice to the GOLD Client email address with the Shared Payment Services for processing within 7 days and this will reduce the chance of late payments incurring administration fees.  The GOLD Client email address to send the attached invoice to is SSC.AccountsPayableSchools@det.nsw.edu.au. Please note we do not offer or allow a 30 day Credit Account for payment.

ACCOUNT REF: #721407 Fri 2018/05/04 14:01 E-mail Received Gold Client invoices to be sent to EDConnect directly via Email

From: Usha.Samuels@det.nsw.edu.au
To: accounts@iconicperformances.com.au
Cc:
Bcc:
Subject: RE: Request for invoices to be sent to EDConnect directly via Email
Mail Body:
Hello

We are not changing the payment terms or any other details we are only giving you another email address. We would like to offer your business the opportunity to email invoices to our 'GOLD' client email address for each department. This mailbox allows your invoices to flow into the system automatically, 7 days a week. By saving processing time, we will increase our ability to pay your invoice on the due date.

Our Gold Client email addresses are:NSW Government School invoices (for the schools on the attached list) email invoices to:

Email address: SSC.AccountsPayableSchools@det.nsw.edu.au

We are now paying on behalf of all NSW Government Schools.

Corporate invoices email invoices to: Email address: SSC.AccountsPayableCorporate@det.nsw.edu.au

Please note statements and reminder notices should not be sent to these inboxes. Please use EDConnect.ap@det.nsw.edu.au for sending statements and reminder notices. If it is not possible for your business to send statements or reminder notices to a different email address could you please let us know before updating our email address in your system?

However, before you can use our Gold Client email addresses, could you please ensure that your invoices will be:

- Sent electronically as PDF file, one invoice per PDF.

- If you sent your invoice directly to us, please do not send another copy to the school as otherwise it will cause a duplication.

 If you wish to follow up overdue invoice/any other enquiry, please call our contact centre on 1300 32 32 32. The Contact Centre will be able to advise you the status of the invoice and assign your query to a relevant section.

Thanks and Regards

Usha Samuels

Accounts Payable | Shared Service, Finance

T: 1300 32 32 32 | www.dec.nsw.gov.au

End of FAQ

2018-11-27 01:47
Peter Murphy

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Photo & Film Production Packages

Go to category

What photography or film packages are available for customers?

Iconic Productions has a range of suitable packages to keep the event alive long a!er the curtains are lowered at the end.
The benefits of adding a Photo/Film Production Package to your event are:

  1. Increase your profit margin on the event.
  2. Happy customers who get to keep alive the memory of their children, family and friends being involved.
  3. Memories and after markeng material that can be enhanced to further promote your organisation and the quality of events you offer to your family, friends, audience and patrons.


Whether the customer keeps the Photo/Film Production Package for their own personal and/or marketng archives or decide to sell it as an a!ternative to the show product to their paying audience our Photo/Film Production Packages are a valuable, affordable and excellent addition to any of our events.
All packages include pre/post + editng.

Iconic Productions has a variety of Photo/Film Production Packages, to suit all budgets and quality control expectations and requirements, starting from as low as $642.

A sample of the packages available are ... (for prices of the package contact the event management team @eventmanagers on SLACK for assistance on price or speak to your team supervisor)

Low Budget Options
1. The Iconic iOgraphic Filmic
2. The Iconic Web Serial

Low-Medium Budget Options
3. The Iconic DVD Format
4. The Iconic Let’s Get Real

Medium Budget Options
5. The Iconic Picturesque
6. The Iconic Come To Life

Medium-High Budget Options
7. The Iconic Drama Brillianceget)
8. The Iconic Theatrical Glow

High Budget Options
10. The Iconic Chromatic Movie
11. The Iconic Hollywood Cinematics

Custom Packages are also available upon request.

If customers would like to discuss the options available for your event, transfer call to Event Management Team for the correct country.  For Australia on 02 8097-2410 or contact the event management team @eventmanagers on SLACK


Iconic Productions Film/Photo Packages tilt the memories of the audience and family towards good experiences that they have had.  Memories are important because due to the phenomenon known as “negativity bias” it’s easier to recall bad times than good ones.  Having snapshots or a movie film capture of your event for your families and for your audience will keep those happy experiences vivid in their minds for every.

2016-11-10 10:16
Matthew Walker

Promotional and marketing packages available for customers

Iconic Productions offer promotional packages to customers who have an event booked.  At the present time there are 4 promotional packages.

It is best to speak with the Event Management Team about costs of the Promotional packages as prices vary depending on what is required.

 

ADVERTISING POSTERS

  1. If requested our event management team will supply you with a link to download the advertising material from our secured server for printing purposes.
  2. A variety of Poster sizes are available from A2, A3 and A4.
  3. You can add additional information on the white Text Areas to suit your needs.
  4. Custom posters can be made at an additional cost.

 

TICKETS / PERMISSION SLIPS:

  1. Admission tickets are not supplied for this event, however we can create customised admission tickets for your booked event at an additional cost
  2. Permission forms and/ or slips are available at no cost and may be edited to suit your requirements. Ask our event staff if your require a permission form.
  3. Available in a variety of formats (pdf, docx, jpg).

 

PROMOTIONAL MARKETING TOOLS
Our Event Management Team are able to assist you with a variety of suggestions tohelp increase the awareness of your booked event.

  1. We have a range of promotional event awareness productions to ensure your ticket sales increase dramatically.
  2. Select from
      1. Spruikers,
      2. Town Criers,
      3. Live Pre-show
      4. moment sampling;
      5. Character Performers; 
      6. Radio Voice Overs and
      7. Spot Light TV publicity events.
      8. Fun Festivals,
      9. Special Events
        Call / CONTACT the Event team for prices.

 

DEDICATED EVENT WEB PAGE FOR SALES:

  1. Customers can have their own customised Event web page for instant online ticket sales by your patrons.
  2. 24/7 Event Team Support for your patrons enquiries.
  3. Includes customised Admission Ticket mail out.
  4. Secure TLS connection with the Class 2 Security.
  5. Display your company logo and information.
  6. Affordable packages. 

 

For prices and more information speak on SLACK with the event management team @eventmanagers or transfer the Call to Event Team Managers for assistance

 

 

2016-11-10 10:32
Matthew Walker

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Product Availability & Sales Calendar

Go to category

What are the prices to the shows?

The prices to the shows can be found on the Product Availability Page in the ERM under the TAB of Products.

All per ticket prices, per day, per booking prices are displayed on the ERM, after selecting the product.

SPECIAL NOTE: Never let a customer go. If they can't book the show because the price is too expensive ... THEN ASK THEM

  1. What they can afford and that you will check to see what you can do.
  2. Contact STEVE BALTZOIS or your manager immediately to find the best price we can offer them.  
  3. Also keep in mind that all Event Sales Agents, are allowed to offer a 5% discount without approval. However do not use this freely and be thrifty with who you are applying the discount to.
  4. Ensure that you place your 5% Discount Coupon on the ADD NEW Order page.

IMPORTANT INFORMATION REGARDING PRICING FOR PRODUCTS BASED ON QUANTITY PRICING:

In view of the confusion that was being caused with the group pricing costs, we have spent the last week finding a better and easier solution when checking prices and how it displays.

You will now find that the Group Pricing is now calculated internally and you will no longer need to select the group size.  This will happen automatically by the system based on the quantity of tickets you have entered for the product.

In the Product Availability Page,

  1. You now will only need to enter the quantity and if the price changes it will notify you of how much and also the reason for the price increase.
    1. Also after the program checks the price, it will then display variables of other possible group size quantity prices for you for easy reference.

For the customer (this is only for the customer),

For the customer on the online customer booking page it will now automatically calculate the price based on the quantity the customer enters in the quantity box in the online booking page for customers.  This means that the customer will be notified of any changes to prices based on the quantity they selected.  It will also show them the price based on the quantity size.

I hope this helps everyone so that the pricing check is easier to check and provide prices to customers for.

VERY IMPORTANT:

With the change, you will find some of the show prices have changed.  If you were quoting a customer a previous price and with the new system the price has increased, do the following

  1. Apologize to the customer.
  2. Inform them “that there was an error on our system and it was displaying incorrect pricing”. 
  3. Inform them that this is the new correct price.
  4. Apologize to the customer again and say that you do apologize for the inconvenience.
    1. Say to the customer that because the error was a computer error, that we would honour the price quoted and that you just need to receive approval from your team supervisor.

    2. Chat on Slack with a Team Supervisor or me of the situation and they will give you the discount amount and Approval Code.

    3. Proceed with the booking, add the discount and in the ORDER COMMENTS, enter the approval code and the Team Supervisors name.  For example you would write in the ORDER COMMENTS, “discount approval code = xxxxxxxxx approved by Steve Baltzois”.

    1. If the customer is okay with the increase price and is happy to proceed, then proceed with adding a new order as normal.
    2. If the customer is not happy with the increased price and wants the original price

If you are unsure of the new method or you are confused, then contact me directly for support or the Team Supervisors on Slack.


Questions Asked and Answered:

  1. David Phillip | 05-May-2020 07:38 |
    1) How much do we charge customer for additional tickets on day?
    2) is there a cancelation fee if customer cancels show?
    1. answered by @barbara.green |06-May-2020 14:01 |
      1. the additional tickets is charged at the same price they were given at the time they made the first purchase.
      2. yes there is a cancellation fee if the customer cancels.  If the company cancels there is no fee charged.

2015-06-16 14:33
Steve baltzois

When can I book an event? How to check for product availability? How to work out date availability on Sales Calendar?

Most events can be booked all year around based on the products availability. Refer to Product Availability Page by clicking on this link Production Availability. Sales Production Calendar. How to use the Production Availability Page and the Sales Production Calendar to find the next best available date.

Events can be booked any day and any time 365 days year 24 hours day, when the customer requests it, depending on availability and the Product Availability.

Events can be booked in the following locations:

  1. All of Australia (including all states and territories and rural country areas)
  2. Hong Kong, China, Japan, Thailand
  3. India (from September 2016)
  4. All of the USA (including the islands of the Americas) (excluding Puertor-rico and the Carribean)
  5. All of Cananda
  6. All of the United Kingdom
  7. All of Ireland

 

NEVER SAY NEVER TO A CUSTOMER WHO IS WISHING TO BOOK AN EVENT.  ALWAYS TRY TO FIND THE MOST SUITABLE DATE THAT WORKS FOR THE CUSTOMER AND IS SUITABLE FOR THE PRODUCTION TEAM SCHEDULE.  If UNSURE - always contact and speak with the event management team for assistance or your team supervisor to find a solution.

 

Products, Events, Performances and Shows must be booked and based on the Company's Availability which is based on the Production Team's Core Calendar, specific to the event or show.  All Production Teams are designated a Team Bin Number. 

HOW TO CHECK FOR PRODUCT AVAILABILITY:

  1. Click on Products and Product Availability


  2. In
    Click on the drop box and select the product you are doing a check on.
    Keep in mind that you can type the name of the product as well for a quick search by typing in the search field box


  3. Select the correct year and Currency


  4. Press the

  5. Select the correct Area/Region


  6. Add a time (any time) time does not matter here.

  7. Press to select the date and check for availability.
    Please note that Green numbers means it is available and grey or red means it is not available.

This will give you the Product Availability.

 

ADDITIONAL INFORMATION FOUND ON PRODUCT AVAILABILITY PAGE:

The Product Availability Results Tab

Displays the exact quantity of events can occur on the day / the minimum number allowed / the maximum number.

Example in this display
March 01, 2017 Wed in Location ACT, it allows 2 shows, with a minimum of 60 and a maximum of 1500 tickets.

The Production Team Schedule Calendar will only be viewable if you have permission.

This displays the actual Colored team Bins and where they will be. 

The Product Details tab provides you with a great deal of customer information on the product.

The Staff Only Product Information displays information specific to the product for staff only.

The Copy Link for Customer provides you with a link to the Customer Store Information Marketing Page if you need to send an email to the customer with the link of the product.  Simply click on this tab and then press the Copy button.

The FAQ tab no longer works.  If you want to access the FAQ for a particular show, then move to the FAQ and search for the exact product for the additional informaton and FAQ on the product.

To work out the best day or best available date to offer or add a booking on, use the following process.

  1. If the customer offers a date or you provide a date for them to be interested in or book, check the product availability first to see if the there are available shows.


The policy for booking an event must always be with the closest region / zone radius.  For more information on the Region / Zone Radius Refer to Refer to What is the region or radius to book an event?

Multiple events can be booked on the same day, however it is company policy when booking an event, try to fill out the whole week first, before allowing multiple bookings on the same day?

 

 

 

2017-09-15 18:16
Steve Baltzois

Products with quantity based pricing and how to do a price check or calculate the price or find out what the price is for quantity based pricing of products.

The prices to the shows can be found on the Product Availability Page in the ERM under the TAB of Products.

All per ticket prices, per day, per booking prices are displayed on the ERM, after selecting the product.

SPECIAL NOTE: Never let a customer go. If they can't book the show because the price is too expensive ... THEN ASK THEM

  1. What they can afford and that you will check to see what you can do.
  2. Contact STEVE BALTZOIS or your manager immediately to find the best price we can offer them.
  3. Also keep in mind that all Event Sales Agents, are allowed to offer a 5% discount without approval. However do not use this freely and be thrifty with who you are applying the discount to.
  4. Ensure that you place your 5% Discount Coupon on the ADD NEW Order page.

 

IMPORTANT INFORMATION REGARDING PRICING FOR PRODUCTS BASED ON QUANTITY PRICING:

In view of the confusion that was being caused with the group pricing costs, we have spent the last week finding a better and easier solution when checking prices and how it displays.

You will now find that the Group Pricing is now calculated internally and you will no longer need to select the group size. This will happen automatically by the system based on the quantity of tickets you have entered for the product.

 

HOW TO DO A PRICE CHECK:

  1. Click on Products and Product Availability


  2. In
    Click on the drop box and select the product you are doing a check on.
    Keep in mind that you can type the name of the product as well for a quick search by typing in the search field box


  3. Select the correct year and Currency


  4. Press the

  5. Select the correct Area/Region


  6. Add a time (any time) time does not matter here.

  7. Press to select the date and check for availability.
    Please note that Green numbers means it is available and grey or red means it is not available.

This will give you the Product Availability.

To continue for a PRICE CHECK, simply add the quantity of tickets that the customer wishes to purchase.

  1. Fill out the options as required except you do not need to fill out these fields for PRICE CHECK.
    • Event Start Time
    • Audience Age Group
    • Area to setup Event
    • Unloading at Venue Area
    • Are there steps/stairs to climb to enter the Setup Area?
    • Parking Available?

  2. Enter na in Special Requirements. or requests

  3. Press button to get the price of the show.
    The system will show you the price for the quantity entered and will then show prices of other group size discounts as required.

 

For the customer (this is only for the customer),

For the customer on the online customer booking page it will now automatically calculate the price based on the quantity the customer enters in the quantity box in the online booking page for customers. This means that the customer will be notified of any changes to prices based on the quantity they selected. It will also show them the price based on the quantity size.

I hope this helps everyone so that the pricing check is easier to check and provide prices to customers for.

 

VERY IMPORTANT:

With the change, you will find some of the show prices have changed. If you were quoting a customer a previous price and with the new system the price has increased, do the following

  1. Apologize to the customer.
  2. Inform them “that there was an error on our system and it was displaying incorrect pricing”.
  3. Inform them that this is the new correct price.
  4. Apologize to the customer again and say that you do apologize for the inconvenience.
    1. If the customer is okay with the increase price and is happy to proceed, then proceed with adding a new order as normal.
    2. If the customer is not happy with the increased price and wants the original price
      1. Say to the customer that because the error was a computer error, that we would honour the price quoted and that you just need to receive approval from your team supervisor.

      2. Chat on Slack with a Team Supervisor or me of the situation and they will give you the discount amount and Approval Code.

      3. Proceed with the booking, add the discount and in the ORDER COMMENTS, enter the approval code and the Team Supervisors name. For example you would write in the ORDER COMMENTS, “discount approval code = xxxxxxxxx approved by Steve Baltzois”.

 

If you are unsure of the new method or you are confused, then contact me directly for support or the Team Supervisors on Slack.

2017-09-15 18:04
Matthew Walker

Product Availability. Sales Production Calendar. How to use the Product Availability Page to find the next best available date.

In view of the challenges, difficulties and issues with find the most suitable event date to book an event, it has been decided to streamline all Countries with the method and system we are currently using in the USA and UK.

This new system now allows you to easily select a product and check the price of the product or the product availability based on the dates/times available for each available product and production team/bin allocated to a particular product/show/performance/event. The Product Availability page allows you to see the Availability & Price Check, the Product Details, the Product Description, the available Payment Method / Product Purchase Status, Staff Only Product Information, the ability to Copy the Link to provide to Customers by message or email, the Area/Region locations the product is part and the Production Team/BIN Calendar for each specific product. The product availability page reduces the unsureness of whether a product can be purchased or an event can be booked in a particular date with a particular production team/BIN.

Quick Reference Page Contents.

 

The Product Availability page allows you to check the Price of a Product or Check the availability of a product.

To check the Price of a Product:

  1. Click on the menu of Product and Product Availability.

  2. Select the product in the Product Select an Option drop-list box.

  3. If required change the currency to the correct currency by selecting the correct currency from the drop-list box.

  4. Press the Price Check Only button.

  5. In the Check price section leave the Use current store pricing option selected. You only need to use the Manually set the price for this item if you are checking a discounted price or a sales price to see the difference. This Manually set the price for this item should only be used on rare occasions.

  6. Enter the quantity being purchased.

  7. If applicable enter a coupon code to apply any related discounts.

  8. Select the appropriate options that are associated with the Product. This is important as some product options may increase or decrease the overall price of a purchase.

  9. Press the Check Price button.

  10. The prices of the Product based on your selections will be displayed on the right side of the screen. Most of column labels are self-explanatory.
    1. Below the Price Checking Results it will display other available prices (if applicable/available) if more or less quantities are purchased.

    2. If unsure at any time, always follow the company Never Assume Policy.

Check the availability of a product:

  1. Click on the menu of Product and Product Availability.

  2. Select the product in the Product Select an Option drop-list box.

  3. If required change the currency to the correct currency by selecting the correct currency from the drop-list box.

  4. Press the Check Product Availability & Price button.

  5. In the Check Availability section
    1. Select a value from Select Area/Region Select a location dropbox. It provides a search input field to find a region/zone location.

    2. Select a value from Select time dropbox or enter a suggested time if the Start Time field is a blank empty text-field.

    3. Select a date from Select Event Date calendar by click on the calendar field or calendar icon. You can place/hover your mouse over a date and it will inform you if it is available, limited or not available. There are colour codes used for easy reference.
      1. Available days are displayed with a Green background.

      2. Days, where there are limited time slots, will display in Yellow/Orange background.

      3. Days that are not available or booked out are displayed with a Grey background.]

      4. Days displayed with a blue background is a selected date or the first available date. Ignore this colour code as it is only telling you where the start of the first available date is.

  6. Once you have checked the availability you can do a price check specific to that date. Prices may increase or decrease depending on dates and timeslots depending on the demand of the product, or special discounts. To check the price specific to the availability of a product follow these steps.
    1. In the Check price section leave the Use current store pricing option selected. You only need to use the Manually set the price for this item if you are checking a discounted price or a sales price to see the difference. This Manually set the price for this item should only be used on rare occasions.

    2. Enter the quantity being purchased.

    3. If applicable enter a coupon code to apply any related discounts.

    4. Select the appropriate options that are associated with the Product. This is important as some product options may increase or decrease the overall price of a purchase.

    5. Press the Check Price button.

    6. The prices of the Product based on your selections will be displayed on the right side of the screen. Most of the column labels are self-explanatory.
      1. Below the Price Checking Results it will display other available prices (if applicable/available) if more or less quantities are purchased.
      2. If unsure at any time, always follow the company Never Assume Policy

Explanation of The Additional Tabs in Product Availability Page:

There are additional TABS in the Product Availability page that can help you with checking product availability.

  1. The Product Details TAB displays additional product details that are specific to the product that the customer may not be able to view. This information can be provided to a customer if asked. The additional information you can find here are
    1. Locations of where the product is may be available.
    2. It's suitability
    3. Event Product start times or Duration
    4. What the company provides.
    5. What if any, things that are recommended for the customer
    6. Product Minimum or Maximum Stage or Area required
    7. Product Minimum Setup & Set Down Time required (also known as Bump-In and Bump-Out)
    8. Any available resources and if additional charges apply
    9. Product Adaptability
    10. Minimum quantity required to be purchased
    11. Availability
    12. Product SKU (if applicable)
    13. Warranty Information
    14. Bin Picking Number (is the Troupe or Bump-In Group that is allocated for the product.
    15. Stock Level
    16. Deposit Required (if applicable)
    17. Visibility of the product (this is whether the customer can view this on the company website or if only staff can view the product for purchase.
    18. Featured (if the product is featured a special or popular product on the company website.

  2. The Product Description TAB displays marketing information and advertising material specific to the product that the customer may not be able to view. This information can be provided to a customer if asked.

  3. The Payment Method / Product Purchase Status TAB displays the allowed payment methods accepted that are specific to the product that the customer will not be able to view, as well as the status of the products visibility to purchase. This information cannot be provided to a customer even if asked.

  4. The Staff Only Product Info TAB displays the specific information specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only.

  5. The Copy Link for Customer TAB provides you with the exact customer URL link that you can copy and paste or give to the customer over the phone, by SMS or by email/letter correspondence. This information can be provided to a customer if asked.

  6. The Area/Region Values TAB displays the allowed quantity, minimum and maximum values for each date/time, and location specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only.
    1. Let's look the Area/Regions Values in more details. In the image it is displayed as Product Availabilty Results. This is the same as Area/Region Values

      Look at the required date and see if the there are any available dates. When reading the product availability page. The first number refers to the number of shows available on the date specified. The middle number indicates the minimum number of tickets allowed to be purchased. And the third number means the maximum allowed to attend or be purchased.
      Example 1: if we look at the image above Mar 01, 2016, Tue shows 1/90/1500.

      • The 1/90/1500 means there is 1 show available to be booked on this date (Mar 01, 2016 Tue)
      • The 1/90/1500 means there is 90 as a minimum of the number of tickets allowed.
      • the 1/90/1500 means there is a maximum of 1500 allowed at this event.

      Example 2: if we look at the image above Apr 01, 2016, Fri shows 0/90/1500.

      • The 0/90/1500 means there is 0 show available to be booked on this date (Apr 01, 2016 Fri)
      • The 0/90/1500 still means there is 90 as a minimum of the number of tickets allowed, but because there are 0 shows, this number is irrelevant.
      • the 0/90/1500 still means there is a maximum of 1500 allowed at this event, but because ther are 0 shows, this number is also irrelevant.

  7. The Production Team Schedule Calendar TAB displays the availability of the Production Team/BIN that has been allocated specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only. Refer to What is the region or radius to book an event? for a more accurate account of the radius each event must be within for each production team. If you are uncertain always follow the Never Assume Policy and ask your Events Team or Team Supervisor for assistance.

2020-06-04 02:34
Nikolas Harrington

Deposits for Events, shows and products

Most of Iconic's events, shows and products require a deposit.  Where a deposit is required, the amount for the deposit will be displayed on the Order section.

Deposits are often calculated as a percentage of the total cost of the event, however some items may just be an amount required. 
Please note that deposits are not the same for every order and it should be checked before quoting it to the customer. 
Please note that deposit amounts are often rounded up to the nearest multiple and so the customer should told the amount of the deposit required and not the percentage.  The percentage is only a figure used to calculate the amount and the amount is rounded up to make it the nearest whole dollar multiple.

The deposit amount and/or the percentage of the total amount will be shown in 3 different locations.

LOCATION 1:
PRODUCT AVAILABILITY PAGE: (click here for more information on the product availability page)

In the product availability page after selecting your product it will show the deposit amount or percentage required.
Example:

By completing the Product Price Check in the product availability page it will then display the total amount for the deposit required.
Example:

 

LOCATION 2:
NEW ORDER PAGE: (click here for more information on new order page)

In the new order page after selecting the customer name and selecting the product and filling in the necessary details, the total amount of the deposit if a deposit is required will be displayed
Example:

 

LOCATION 3:
CUSTOMER ONLINE BOOKING:

If a customer decides to booking online, you may inform them that the deposit amount will be displayed before they complete the order and they can choose to pay for the booking in full or with a deposit.


Questions Asked and Answered:

  1. David Phillip | 06-May-2020 06:52 |
    Question: Under what circumstances may a customer not be required to pay a deposit?
    1. answered by @barbara.green | 06-May-2020 14:13 |
      1. there is not one answer to this dear.  Deposit on products are set by the accounts department the company board of directors of what product is allowed a deposit to be taken and what product is not allowed deposits.  Every performance and show has its own rules and requirements.  To know if a product requires or allows a deposit you have to check in the Product Availability page or ask a manager in the department.

2016-06-17 16:10
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

The customer wants a date that is not available / no longer available / unavailable. What do I do?

At Iconic Production we always try to assist and help the customer have an incredible experience from the very start of their enquiry to way after the product or event is finished.

If a customer asks for a date or a product and the date or product is

  • Not Available
  • No Longer Available or
  • Unavailable

Do not let the customer the go.  Remember we try to make the customer experience Iconic in every way.

  1. First try to offer them the next closest available date for them.  Try to offer them with at least 4-5 other dates.

  2. If they don't like those dates then procced with the next step.

  3. If this occurs, contact @event.managers or your Department Channel Supervisor on the appropriate SLACK channel and ask them for assistance.  While doing this, make sure you have put the customer on hold.  Speaking to @event.managers or your Department Channel Supervisor on SLACK they will ..
      1. Check if the current production BIN can do an extra event on the day.

      2. Check if another production team can be assigned for the customer.  Iconic has 8 BINs who work on multiple events of the different event / Stage Levels.

      3. Check if there is a system error.

 

If @event.managers or your Department Channel Supervisor can assist the customer with the date, they will

  1. Will notify you on SLACK if it is possible or any alternatives.
    1. If it is possible they will Release or open up the date for an extra booking
    2. If not, they will provide an alternative for you to offer to the customer.

 

The important thing to REMEMBER is NEVER say NEVER to a customer.  We are confident we can find a date for them or an alternative solution.

2017-11-29 17:31
Matthew Walker

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Region Zone

Go to category

Region does not show a zone for customer contact? -or- Radius not displaying on customer detail page? -or- How do I get region zone for customer?

If the Region / Zone or Radius is not displaying on the customer detail page.

  1. Check
    1. if a Country is select for the customer.  If not select the country.
    2. if a State is selected for the customer.  If not select the state.
    3. if a suburb / town / city is selected for the customer.  If not select the suburb / town / city.
    4. if a street name is added.  If you have one, enter it, if you do not know the street address enter TBA

  2. Click on the button Labelled "Get Region / Zone"

2016-02-03 13:43
Technical Deparment

What is the region or radius to book an event?

Most events can be booked all year around based on the products availability. Refer to When can I book an event? How to check for product availability? How to work out to work out how to find the best date to book an event..

The following Table is to be used to work out the day or days spread required between region / zones of events already booked.
The poly for booking an event is ...

Between

0 – 250 kilometres
0 – 155 miles

From another already booked event with that production team

Book on the next day before or after

Between

251 – 500 kilometres
156 – 311 miles

From another already booked event with that production team

Book on the next day before or after

Between

501 – 1250 kilometres
312 – 777 miles

From another already booked event with that production team

Leave 1 day gap before or after

Between

1251 – 2000 kilometres
778 – 1243 miles

From another already booked event with that production team

Leave 2 days gap before or after

Between

2001 – 3000 kilometres
1244 – 1864 miles

From another already booked event with that production team

Leave 3 days gap before or after

Between

3001 – 4000 kilometres
1865 – 2485 miles

From another already booked event with that production team

Leave 4 days gap before or after

Between

4001 – 5000 kilometres
2486 – 3107 miles

From another already booked event with that production team

Leave 5 days gap before or after

Between

5001 – 6000 kilometres
3108 – 3728 miles

From another already booked event with that production team

Leave 6 days gap before or after

Between

6001 + kilometres
3729 + miles

From another already booked event with that production team

Contact the Event Management Team or Team Supervisor for instructions.

 

When booking an event, try to fill out the whole week first, before allowing multiple bookings on the same day?

Customers are placed in regions first and then zones.
When looking at a customer Region/Zone Field the first section is the region and the last part is the zone.
Example 1: (NNE 870 / SE 50) has a region being (NNE 870 / ) and a zone of (SE 50)
Example 2: (SE 10) would mean it only has a region of (SE 10)

If you read it from left to right, you would look at the region first and then the zone.  If the region is out of the distance, then you can't book an event.
If the region is accepted, but the zone is out of kms, then you can't book it.
 

So you have to look at first the region ... and then the zone.  Some customers only have a region, the customer you had only had a region (SE10).

      • The system is setup in two categories.  Region and Zone.  First match the region, then match the zone.
        Eg: if you have a customer that is N 320, then you want to check that the region for the customer who wants to book the system is also in that same region so it would be like N 240 or something within the 250 radius.

      • The radius is 250 km from the region and then 250 kms from the zone.

      • All customers are placed in a region with letters and number.  
        Example SW 50 means they are in the South West area 50 kilometres from the head office.

      • When you look at the region first, that is always the first set of numbers and letters, match the show you are trying to book by the letter than the reference number.  Meaning that if you have a show booked on 3/10 which is SW 50.  Then you have a customer who wants to book a show but they are S 50. You can see that the customers are in the right number area, but not in the right region being SW and S.

      • Where a customer has a region and then a zone, eg You have a customer who is WSW 156 / S 86
          • With this kind of customer you now need to check and compare the region of (WSW 156) and then check and compare the zone of (S 86)
          • And with this one you both now need to be in the 250 radius.  Always do the region check first and if there is a zone, then check to match the zone.

      • When booking an event the following region / zone radius must be followed to allow travel time and bump in (setup) and bump out (pack up) time.

2016-03-24 02:54
Support

Product Availability. Sales Production Calendar. How to use the Product Availability Page to find the next best available date.

In view of the challenges, difficulties and issues with find the most suitable event date to book an event, it has been decided to streamline all Countries with the method and system we are currently using in the USA and UK.

This new system now allows you to easily select a product and check the price of the product or the product availability based on the dates/times available for each available product and production team/bin allocated to a particular product/show/performance/event. The Product Availability page allows you to see the Availability & Price Check, the Product Details, the Product Description, the available Payment Method / Product Purchase Status, Staff Only Product Information, the ability to Copy the Link to provide to Customers by message or email, the Area/Region locations the product is part and the Production Team/BIN Calendar for each specific product. The product availability page reduces the unsureness of whether a product can be purchased or an event can be booked in a particular date with a particular production team/BIN.

Quick Reference Page Contents.

 

The Product Availability page allows you to check the Price of a Product or Check the availability of a product.

To check the Price of a Product:

  1. Click on the menu of Product and Product Availability.

  2. Select the product in the Product Select an Option drop-list box.

  3. If required change the currency to the correct currency by selecting the correct currency from the drop-list box.

  4. Press the Price Check Only button.

  5. In the Check price section leave the Use current store pricing option selected. You only need to use the Manually set the price for this item if you are checking a discounted price or a sales price to see the difference. This Manually set the price for this item should only be used on rare occasions.

  6. Enter the quantity being purchased.

  7. If applicable enter a coupon code to apply any related discounts.

  8. Select the appropriate options that are associated with the Product. This is important as some product options may increase or decrease the overall price of a purchase.

  9. Press the Check Price button.

  10. The prices of the Product based on your selections will be displayed on the right side of the screen. Most of column labels are self-explanatory.
    1. Below the Price Checking Results it will display other available prices (if applicable/available) if more or less quantities are purchased.

    2. If unsure at any time, always follow the company Never Assume Policy.

Check the availability of a product:

  1. Click on the menu of Product and Product Availability.

  2. Select the product in the Product Select an Option drop-list box.

  3. If required change the currency to the correct currency by selecting the correct currency from the drop-list box.

  4. Press the Check Product Availability & Price button.

  5. In the Check Availability section
    1. Select a value from Select Area/Region Select a location dropbox. It provides a search input field to find a region/zone location.

    2. Select a value from Select time dropbox or enter a suggested time if the Start Time field is a blank empty text-field.

    3. Select a date from Select Event Date calendar by click on the calendar field or calendar icon. You can place/hover your mouse over a date and it will inform you if it is available, limited or not available. There are colour codes used for easy reference.
      1. Available days are displayed with a Green background.

      2. Days, where there are limited time slots, will display in Yellow/Orange background.

      3. Days that are not available or booked out are displayed with a Grey background.]

      4. Days displayed with a blue background is a selected date or the first available date. Ignore this colour code as it is only telling you where the start of the first available date is.

  6. Once you have checked the availability you can do a price check specific to that date. Prices may increase or decrease depending on dates and timeslots depending on the demand of the product, or special discounts. To check the price specific to the availability of a product follow these steps.
    1. In the Check price section leave the Use current store pricing option selected. You only need to use the Manually set the price for this item if you are checking a discounted price or a sales price to see the difference. This Manually set the price for this item should only be used on rare occasions.

    2. Enter the quantity being purchased.

    3. If applicable enter a coupon code to apply any related discounts.

    4. Select the appropriate options that are associated with the Product. This is important as some product options may increase or decrease the overall price of a purchase.

    5. Press the Check Price button.

    6. The prices of the Product based on your selections will be displayed on the right side of the screen. Most of the column labels are self-explanatory.
      1. Below the Price Checking Results it will display other available prices (if applicable/available) if more or less quantities are purchased.
      2. If unsure at any time, always follow the company Never Assume Policy

Explanation of The Additional Tabs in Product Availability Page:

There are additional TABS in the Product Availability page that can help you with checking product availability.

  1. The Product Details TAB displays additional product details that are specific to the product that the customer may not be able to view. This information can be provided to a customer if asked. The additional information you can find here are
    1. Locations of where the product is may be available.
    2. It's suitability
    3. Event Product start times or Duration
    4. What the company provides.
    5. What if any, things that are recommended for the customer
    6. Product Minimum or Maximum Stage or Area required
    7. Product Minimum Setup & Set Down Time required (also known as Bump-In and Bump-Out)
    8. Any available resources and if additional charges apply
    9. Product Adaptability
    10. Minimum quantity required to be purchased
    11. Availability
    12. Product SKU (if applicable)
    13. Warranty Information
    14. Bin Picking Number (is the Troupe or Bump-In Group that is allocated for the product.
    15. Stock Level
    16. Deposit Required (if applicable)
    17. Visibility of the product (this is whether the customer can view this on the company website or if only staff can view the product for purchase.
    18. Featured (if the product is featured a special or popular product on the company website.

  2. The Product Description TAB displays marketing information and advertising material specific to the product that the customer may not be able to view. This information can be provided to a customer if asked.

  3. The Payment Method / Product Purchase Status TAB displays the allowed payment methods accepted that are specific to the product that the customer will not be able to view, as well as the status of the products visibility to purchase. This information cannot be provided to a customer even if asked.

  4. The Staff Only Product Info TAB displays the specific information specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only.

  5. The Copy Link for Customer TAB provides you with the exact customer URL link that you can copy and paste or give to the customer over the phone, by SMS or by email/letter correspondence. This information can be provided to a customer if asked.

  6. The Area/Region Values TAB displays the allowed quantity, minimum and maximum values for each date/time, and location specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only.
    1. Let's look the Area/Regions Values in more details. In the image it is displayed as Product Availabilty Results. This is the same as Area/Region Values

      Look at the required date and see if the there are any available dates. When reading the product availability page. The first number refers to the number of shows available on the date specified. The middle number indicates the minimum number of tickets allowed to be purchased. And the third number means the maximum allowed to attend or be purchased.
      Example 1: if we look at the image above Mar 01, 2016, Tue shows 1/90/1500.

      • The 1/90/1500 means there is 1 show available to be booked on this date (Mar 01, 2016 Tue)
      • The 1/90/1500 means there is 90 as a minimum of the number of tickets allowed.
      • the 1/90/1500 means there is a maximum of 1500 allowed at this event.

      Example 2: if we look at the image above Apr 01, 2016, Fri shows 0/90/1500.

      • The 0/90/1500 means there is 0 show available to be booked on this date (Apr 01, 2016 Fri)
      • The 0/90/1500 still means there is 90 as a minimum of the number of tickets allowed, but because there are 0 shows, this number is irrelevant.
      • the 0/90/1500 still means there is a maximum of 1500 allowed at this event, but because ther are 0 shows, this number is also irrelevant.

  7. The Production Team Schedule Calendar TAB displays the availability of the Production Team/BIN that has been allocated specific to the product that the customer will not be able to view. This information cannot be provided to a customer even if asked and is for internal staff information only. Refer to What is the region or radius to book an event? for a more accurate account of the radius each event must be within for each production team. If you are uncertain always follow the Never Assume Policy and ask your Events Team or Team Supervisor for assistance.

2020-06-04 02:34
Nikolas Harrington

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Staff Policy / Behaviour / Responsibility

Go to category

Can I use my personal phone or mobile or email to contact or have a customer contact me?

NO!

Under no circumstance is a staff member or event manager allowed to use a personal mobile phone, personal home phone or personal email to make contact with a customer of Iconic or have a customer of Iconic contact them.

All calls are to be made using the company phone system that has been provided and the group email address each staff member is allocated to.

Failure to comply with this policy will be deemed as breach of employment and/or contract agreement and may result in termination of your employment and/or contract agreement.

Staff are to be responsible and present themselves and the brand with, goodwill and good name in the interest of the COMPANY by conducting the EVENTS in accordance with the format approved by the COMPANY and to act professionally at all times with regard to the conduct of themselves in all EVENTS and in the best interest of the COMPANY.

Staff are to ensure they are able to be contacted by the COMPANY landline only or if provided a COMPANY mobile telephone or COMPANY approved PHONE APP for staff mobile phones and connection to a recognised network.

2017-12-29 18:16
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Gold Rush Show

Go to category

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Program Guide for GOLD RUSH

The GOLD RUSH for Schools does have a program guide and press kit.  The program guide and press/media kit is often sent by the event management team.  However if the customer has requested this to be sent early, copy and provide them the following link.

The link is from the company's secured folder of the Companys Drop Box Account.

Download Link for the Program Guide for the GOLD RUSH is

https://www.dropbox.com/sh/omk7333u0mipw6t/AAC1EWueb8nA2eYyNroXbRSWa?dl=0

2016-11-10 05:48
Graham Normanally

Setup props, setting scene for stage 1, stage 2 shows and events (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Stage 1, stage 2 shows and events.

The images and files attached here may only be used by Iconic staff and contractors.  At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet.  It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2020-02-24 01:52
Graham Normanally

Setup props, setting scene Gold Rush Show (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Gold Rush Show and Event.


The images and files attached here may only be used by Iconic staff and contractors. At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet. It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file
https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2017-03-06 01:03
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

New Worker Training Induction

Go to category

Responsibility of all persons travelling in company vans, cars, rental cars, or any vehicle associated with an Iconic Event including the driver?

  • The term OPERATOR herein means and refers to the Owner of the Event, Managing Agent, Iconic Productions and/or it associates.
  • The term WORKER herein means and refers to an employee and/or an Independent Contractor of the OPERATOR.

All WORKERs and persons travelling in an Iconic owned vehicle or a rental/hired vehicle organised by Iconic are required to look after the vehicles with the utmost of care. This includes:

  1. Use all new features as they are intended to be used.

  2. Do not force or attempt to use an element, if you are not 100% sure of how to do so. Call the OPERATOR directly for instructions if uncertain.

  3. Keep and maintain a clean and tidy vehicle at all times.

  4. Do not leave anything behind that could adversely affect the feel, smell or surface of interior.

  5. Do not install or add anything new into the vehicle with out permission.

  6. ABSOLUTELY NO SMOKING IN THE VEHICLE AT ANY TIME.

  7. If drinking or eating in the vehicle, immediately clean up all spills or mess. Remove all trash, packets, wrappers, cups etc from your meals, if eating in the vehicle. Have a garbage baggage to through your garbage into, when finished and dispose of it, at your nearest garbage can.

    1. At the end of the day's driving or shift, all persons in the vehicle are required to clean up after themselves and removed all rubbish from the vehicle.  The vehicle must not ever have any leftover rubbish from food or drinks in the vehicle for the next day, the next group of people entering it or next drive shift.
    2. If you eat and drink in the car YOU are required to clean it up at your cost.  If this is not done and the company is required to pay for the cleanup or is charged a cleanup cost, it will be charged back to to the persons rostered and indicated to be in the car at the time of the last shift.
    3. If you find when entering the vehicle the last group of persons left the car with rubbish or uncleaned YOU are required to notify your supervisor or Iconic's Vehicle Manager Supervisor and supply photos to avoid being responsible for others mess.
  8. Do not have any more than legally allowed number of persons in the vehicle, excluding the driver.

  9. If an animal is travelling in the van, ensure the proper procedures are followed as per the FAQ  Dogs and the Staging Van .

  10. Alcohol and the company policy on alcohol within the vehicle is:
    1. under no circumstances allowed to be found or stored in the passengers compartment of the vehicle at any time for any purpose, with the exception of it being stored and locked in the boot of the car in a protective container.
    2. under no circumstances allowed to be consumed inside any part of the vehicle.
    3. under no circumstances allowed to be brought or transported within the company vehicle, with the exception of it being stored and locked in the boot of the car in a protective container.
  11. Manuals of all vehicles are stored on the Company Server and available if required.

 

The stage hand vehicle provided can only be used for work purposes and for the WORKER to fulfil their job duties.  Family members and friends will not be allowed or permitted to travel in the vehicle provided, unless written permission is obtained by the OPERATOR .  The WORKER will have to provide a written letter of the person they wish to take with them and the reason why, including the persons age. All personal travel to and from locations, will be at each person's and WORKER own expense and cannot be part of any travel arrangement, regardless of whether the vehicle was leaving a venue and a contractor wished to briefly stop at a location of their personal choice for their own personal requirements.  The vehicle can only be used for the sole purpose of transportation of equipment and performers to and from booked show venues, accommodation or airports or other locations as approved and/or authorised by the OPERATOR .

 

Vehicles that have been modified by an approved Vehicle Modification Company will have a engineering certificate stored at the office regarding any changes/modifications to the vehicle. Therefore UNDER NO CIRCUMSTANCES should any item, unharnessed be placed in the passenger area of the vehicle. It is illegal to have any item placed in the passenger section of the van from this point forward unless stored under the seats or in the allocated store compartments in the passenger area. Items places in the passenger section of the vehicle, can become a projectile in an accident or in harsh braking scenarios. Small back packs or suit cases (like those taken as carry on baggage on an airplane) are allowed, but need to be placed under the bench seats if they are to in the passenger component.

 

All props and equipment (no exceptions) should be placed in the storage area of the van, behind the cargo barrier. The large poles and items that go through the cargo barrier in the specially designed cut out, needs to be tied to cargo barrier by way of a bungee strap or rope (not string). Injuries to persons or damage to props because items were not properly placed in the correct place or secured will be the responsibility of the Driver and the contractors in the vehicle.


Questions Asked and Answered:

  1. David Phillip | 21-May-2020 12:23 |
    Question: Does the Supervisor "On set/at venue" have the authority to approve request from cast or crew who request to use the cabin of Vehicle for work or does he/she have to obtain approval from event management team?
    1. answered by @steve.baltzois | 24-May-2020 17:16 |
      1. yes, as long as it is documented on the correct department channel.  It needs to be noted here that workers should not use the vehicles as a place of work, to rest or sleep when they are at a venue and a Green Room is available or is being made.  Access to the vehicle for the reasons mentioned in the question below is only a temporary place unless there is no actual office, green room or place, other than the vehicle to do work.

  2. David Phillip | 19-May-2020 11:52 |
    Question: What is Iconic Policy when a cast or crew member who have arrived on set "early and prior to their call sheet time" request access to the company van or vehicle as they wish to rest?
    1. answered by @steve.baltzois | 20-May-2020 12:46 |
      1. If they arrive early they are allowed to rest in the green room or setup location.  The company stage vehicles including vans and trucks are not to be used to rest in.  They can stay inside the vehicle to do work as long as they are in the passenger seat and documented slack permission has been approved for them to be in the vehicle when parked and stationary and approval for them to have the vehicle keys with them.  They then become partly responsible for the vehicle and its content if anything happens, however the actual designated driver needs to ensure that the other worker is checked on regularly and the vehicle remains in a stationary and non-accident prone status.

2019-04-12 06:53
Alex Rozen

Responsibilities / Duties / Roles / Tasks for all Employees and Independent Contractors of all owned and managed Shows and Events.

As an Employee or Independent Contractor (herein known as "worker"), you would be required to do and have the following responsibilities.
The Employee's and Independent Contractor’s Responsibilities / Duties / Work Tasks and Jobs.

As a WORKER you will be required to: -

  1. Follow and obey all clauses as per your signed agreement and/or contract, including the items listed below, but are not limited to:-

  2. Attend a training course per specific Character/role in each Show/Event they are allocated and chosen to do prior to their first allocation of a job to a Show/Event.  As it is a requirement that each WORKER is well trained in the use of the props, equipment and Character, all WORKERs will be required to attend rehearsals per Character.  This training will be required to be undertaken every year to ensure the knowledge and understanding and use of all the Assets are properly adhered to.  Attendance on each training day is an essential part of the agreement.  Training Days are unpaid for the Independent Contractor and the Independent Contractor cannot charge or request any costs to be reimbursed by the Sole Owner and Operator and/or Iconic Productions.

  3. Attend regular meetings, contractor conferences where requested by the Sole Owner and Operator and/or the Managing Agent and/or Iconic Productions (herein known as "OPERATOR".  Meetings and Contractor Conferences are unpaid and are a requirement to attend.  Meals will be provided to the WORKERs.

  4. Respond within 24 hours to confirm their allocated Job via Slack or the Online Roster System or where required by Text Message.  

  5. Reply to all communications received including messages from @slackbot or @Iconic.SlackBot.auto-msg, regardless of the media sent to you within 48 hours of receiving the communication/message. If you are unsure of how to respond to the computer serverbot of @slackbot or @Iconic.SlackBot.auto-msg, refer to the FAQ of How to communicate with SLACKBOT or tell SLACKBOT you have completed a reminder or an activity or task set for you? 

  6. Inform the Operator by SLACK of days not available, one month in advance or as required by your signed agreement.

  7. FOR STAGE CREW ONLY: Complete the prop log checklist each time the props are loaded from the storage area, are packed up at the end of each event and also upon the return of the props to the storage area.

  8. FOR STAGE CREW ONLY: Ensure that the prop log checklist is taken with each Show and returned in a readable and satisfactory manner.

  9. FOR STAGE CREW ONLY: Transport the equipment to and from the venue and designated storage area or other locations as required.

  10. Ensure that you are not under the influence of alcohol or drugs prior to arriving at a venue; performing at an event; or during any workable hour or rostered hours of work.

  11. Always arrive on time prior to the scheduled call times, scheduled work or work shifts. It is important to start your work at the same time of your planned and allocated scheduled rosters, call sheets or work shifts.  Changes to your scheduled rosters, call sheets or work shifts require a minimum of 5 days notice to your supervisor and need to be approved.  For urgent changes a minimum of 24 hours notice is required and approval obtained by your supervisor.

  12. FOR STAGE CREW ONLY: Load and unload the equipment to and from the venues.  Set up the equipment and show as required, shown and/or as directed/informed/instructed by Stage Director/Manager or the Actor’s Captain at the event.

  13. Assist the Director and/or Stage Manager and/or other colleagues with the proper setup and packing of the stage and Show/Event equipment.

  14. Maintain of all Assets including the proper and reasonable care of all items comprising Assets having regard to the standards applied by Operator with respect to each Show/Event. Any loss or damage to Assets must be advised to the Operator immediately on SLACK and followed up in writing.  Where damage to the Assets were done by the Independent Contractor due to failure of following proper and reasonable care, the Independent Contractor’s will be responsible to cover the cost of the repair of the damage or replacement of the product.

  15. If assigned the role of Actor’s Captain, contact the customer to arrange a suitable time to arrive, set up and depart from the event.  While most events will occur on the customers’ grounds, the WORKER has the right to elect a separate venue or location at their cost, providing the customer agrees.

  16. Present themselves and the brand with responsibility, goodwill and good name of the Operator by conducting the Show/Event in accordance with the format from time to time approved by the Operator and to act professionally at all times with regard to the conduct of themselves in all Show/Event and in the best interest of the Operator.

  17. FOR INDEPENDENT CONTRACTORS ONLY: Maintain their own business, a current ABN and promote the Operators services.  The Independent Contractor may use the management and booking services that the Operator uses to further promote his services

  18. FOR INDEPENDENT CONTRACTORS ONLY: Ensure responsible driving and upkeep of a comprehensive or third party insured motor vehicle for transportation to and from Show/Event and a valid driver’s license that belongs to the Independent Contractor.  This clause is only applicable if the Independent Contractor does not travel with the Troupe on Tour or is provided with a Sole Owner and Operator vehicle.

  19. Maintain and have the provision of a mobile telephone and connection to a recognised network.

  20. Immediate communication to the Operator of all claims, demands, notices and other matters which might from time to time be raised by third parties which have the potential of imposing financial and/or legal liability upon the Operator whether or not such liability arises from the conduct of the Independent Contractor.

  21. Perform and fulfil all roles in the jobs selected and agreed to undertake.

  22. Complete a Travel Log where they are driving or travelling in a vehicle owned and/or supplied by the Operator and return it according to the guidelines

  23. Must follow and adhere to all duties, tasks and responsibilities as stated and/or mentioned in person, electronically or by any other means

  24. Complete all other duties as requested by the Operator.

2019-08-29 13:54
Matthew Walker

Main telephone numbers, contact details of Iconic Productions World Wide

To ensure that the right department and staff member assists you check the correct details before using to ensure the appropriate department/person is reached.

Please note: Some numbers are for internal purposes only and should not be given to customers. See below for contact phone number permissions.
Please note: The numbers below will be displayed based on your region and department. Internal numbers can only be viewed by staff within their selected group region.

(Iconic Productions & Iconic Performances Company Email Address Details: viewable by Australia/Asian Team only)

Please note: All staff have an assigned email address, however your company email address is used for login and server details ONLY and should NOT EVER be given out to customers, clients or people outside the company. Group Emails are created to ensure that all sales, customer enquiries, general enquiries, bookings, event management are quickly actioned and replied to by a staff member. Group emails ensure this, as staff may be on holidays, offline, not working or sick and we do not want any of our customers / clients or contactable people to wait around.

Staff
should only communicate to one another internally by the Slack Communications Server first or by phone if urgent.

Description

Phone Number / Transfer to

Email

Name to Send to

Important Notes

Global and National Phone Number
Administration Team (global)

1300 860 074

Allowable to all customers / staff / enquiries - global.

admin@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Group Account (no specific owner)

Number will redirect to specific Office
based on customers caller ID area code

Sydney Reception / Administration Team

+61 2 8916 6224

Only for Australia Customers / sales / general enquiries

reception_sydney@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Group Account (no specific owner)

 

Sales Team

+61 2 8097 2416

Internal number only for staff only

sales.team@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.

Group Account (no specific owner)  

Event Management Customer Support
(Australia & Asia)

+61 2 8916 6224

Only for Australia & Asia Customers
who have pre-booked events or orders

event.managers@iconicperformances.com.au

Allowable to all customers / staff / enquiries
Australia and Asia.
Group Account (no specific owner) Only transfer if customer has pre-booked event or order

Event Management Team (Internal use Only)
(Australia & Asia)

+61 2 8097 2411

Internal number only for staff only

event.managers@iconicperformances.com.au

Allowable to all customers / staff / enquiries
Australia and Asia.
Group Account (no specific owner)  

Event Management Team
(USA & Canada)

Transfer to USA Reception

+1 213 814 3499

event.managers@iconic.productions

Allowable to all customers / staff / enquiries.
Prefer for USA, Canada & United Kingdom Customers

Group Account (no specific owner)

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (USA & Canada Customers)
Number will redirect to specific Office based on customers caller ID area code

Event Management Team
(United Kingdom)

Transfer to UK  Reception

+44 20 8 144 8221

event.managers@iconic.productions

Allowable to all customers / staff / enquiries.
Prefer for United Kingdom Customers

Group Account (no specific owner)

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (United Kingdom Customers)
Number will redirect to specific Office based on customers caller ID area code

Accounts Department (for Australia & Asia Only)

+61 2 8005 6682

Only for Australian & Asian Customers who
have pre-booked orders or events
Best to give National Number for easy call transfer.

accounts@iconicperformances.com.au Group Account (no specific owner)  
Accounts Department
(Upset Customer with accounts enquiry)

+61 2 8005 6682

Only for Australian & Asian Customers who are upset
with accounts enquiry

peter@iconicperformances.com.au

Internal email only for staff only.
*** Make sure you create an Activity for Peter to action
Peter Murphy Internal email only for staff only.
*** Make sure you create an Activity for Peter to action

Technical Support (online Booking)
*** Customer ONLY

+61 2 8011 3785

Internal number only for staff only.

Go to or click on
https://www.iconicperformances.com.au/contact.php

1) Click on Report Technical Support
2) Complete Technical Support Form
3) Click Next
4) Enter CAPTCHA code
5) Click on Submit

Raj Kumar
(manager)
Group Account

Allowable to all customers / staff / enquiries - global.
Best to do this for customer, but you are allowed to
provide them with instructions as mentioned.

Web and Technical Support (Level 1)
*** Staff

+61 2 9558 8322

Internal number only for staff only.

support@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Lei Bao  

Technical Support (Level 2 or ERM Support)
*** Staff Only

+61 2 8011 3785

Internal number only for staff only.

support@iconic.productions

Internal email only for staff only.
Level 2 Support Team
Managed by Raj Kumar
 

Web / Tech Software Developers

+61 2 8011 3947

Internal number only for staff only.

 Use Slack to communicate  

 

Technical Support (Level 3 - )
*** Emergency / Urgent ONLY

+61 2 8005 5799

Internal number only for staff only.

Internal email only for staff only. Raj Kumar

This is direct contact details and
should only be used if no other numbers
are able to be reached.

Australian Sydney Office Fax Number

+61 2 8221 9625

To all customers / sales / general enquiries

   

 

         

USA Reception and Main Switch Board

+1 213 814 3499

   

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (USA & Canada Customers)
Number will redirect to specific Office based on customers caller ID area code

United Kingdom Reception and Main Switch Board

+44 20 8 144 8221

   

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (United Kingdom Customers)
Number will redirect to specific Office based on customers caller ID area code

         

DrumStory Media / News

 

dsymedia@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.

Group Account (no specific owner)

 
         

Production Team (Cinematographer / Editor)

 

eli@iconicperformances.com.au

Internal email only for staff only.

Eli W

 

Production Team
(Australia and Asia)

 

production-team@iconic.productions

Internal email only for staff only.

Group Account (no specific owner)

 
         

Senior Producer / Logistics

 

con@iconicperformances.com.au

Internal email only for staff only.

Con Vourliotis

 
         

 

 

(Iconic Productions & Iconic Performances Company Address Details: ng>viewable by Australia/Asian Team only)

Description

Address

Permissions / Allowed to give out

Iconic Performances & Iconic Productions
Head Office / Postal Address
for Australia & Asian Customers)

Level 36, Gateway
1 Macquarie Place
Circular Quay, NSW, 2000
Australia

Allowable to all customers / staff / enquiries - global.
Prefer for Australia & Asian Customers

Iconic Performances & Iconic Productions
Head Office / Postal Address
for USA & Canada Customers)

601 South Figueroa Street
Suite 4050
Los Angeles CA 90017
United States of America

Allowable to all customers / staff / enquiries - global.
Prefer for USA & Canada Customers

Iconic Performances & Iconic Productions
Head Office / Postal Address
for United Kingdom Customers)

Level 17, Dashwood House
69 Old Broad Street
London EC2M 1QS
United Kingdom

Allowable to all customers / staff / enquiries - global.
PPrefePPrefer for United Kingdom Customers

 

 

2019-04-12 06:55
Steve Baltzois

Event Job Time Sheet for Iconic Employees & Contractors (How to complete the Online Event Job Sheet)

UPDATED FAQ POLICY 28 June 2019 09:29am

  1. The Event Job Time Sheet will no longer also be the form to use for quantity.  The Event Job Time Sheet will now be its own form and a new form will be used for confirming quantity attendance at all Iconic events.  Refer to the FAQ Policy "" for the link to the form for confirmation of quantity attendance.
  2. Updated instructions of how to fill out the Event Job Time Sheet.
  3. Updated link for Event Job Time Sheet is https://form.jotform.co/iconic_productions/event-job-sheet

We remind you of the following items to be aware of:

  1. All Event Job Sheets from today 20/Jun/2018 will now be submitted direct to the Accounts Department. 
  2. If fields are not entered correctly it will now result in a DELAY in processing your timesheet and your timesheet may be missed in the next paycycle.
  3. All Staff and Contractors are now required to ensure that you complete your Event Time Sheet accurately. 
  4. Notifications may be issued to you if non-compliant, however this will delay your timesheet being processed. 
  5. No longer will Event Supervisors be required to manually enter the Event Job Sheets or approve them. 
  6. If you make an error then it will be your responsibility to reissue the Event Job TimeSheet.  Duplicate entries will be made void and no reminder will be sent to you.
  7. We Remind you, your Event Job Sheet is a One TIME-SHEET per event/show/production needs to be completed by all EMPLOYEES, CAST/CREW STAFF and/or contractor. 
  8. Event Job Sheets must be completed and submitted within 5 minutes of your work/shift/job being completed. 
  9. A new event management job sheet is to be completed for each new date; new account reference; a new company/organisation.

Simply complete the fields to ensure that you have adequately entered your Work Hours.

 

IMPORTANT NOTICE: This is a legal document and should be completed by each individual cast/crew member.  DO NOT ASK or DO NOT complete this document for another person.

Until the Iconic Productions Roster system is ready all Event Job Sheets, will be completed and submitted using the temporary online Event Job Sheet.

The online Event Job Time Sheet is accessible on all devices, including smart phones with an internet connection.

  • The term OPERATOR herein means and refers to the Owner of the Event, Managing Agent, Iconic Productions and/or it associates.
  • The term WORKER herein means and refers to an employee and/or an Independent Contractor of the OPERATOR.

The event job sheet, must be completed accurately and each field must be filled in. Failure to do so, may result in delays in payroll.  It is important to acknowledge all time are to be written in Military (24 Hour Time), unless where it requests an a.m. or p.m time.  The Payroll and Invoicing system is a very complicated system that is coded to sync and match with Call Sheets, Rosters and Event Times and if times are not complete and accurate the system halts the process and delays will occur.  If an event time sheet is not accurately completed and the process followed, delays will occur and Iconic's Account Staff and the company is not liable for delays due to errors made by not following the procedures.

We No longer will be accepting or using a paper version of the Event Job Sheet.

 

When the Form Loads you will be required to complete all the details as required.  There is enough information on each field to help you understand what to enter and what to do.  However if you have any questions, the Event Management Staff and Team Supervisors have been trained to assist you.

  1. Read the legal disclaimer and make sure you understand in full.
  2. Press NEXT

To assist you with understand how to complete your Event Job Time Sheet, it is important you read the following information.  Alternatively check your FAQ on the company server.  Not completing the details as required will unfortunately delay your payroll.

  1. Date of Event / Production / Job (This is the date of the actual event. Not your work date is the actual date of the event/production/job task as per the Rostered all Sheet.  A date that does not match the rostered work will not be accepted.

  2. Does this Event Job Time Sheet refer to event booking / product number / activity number?
    1. If the event has an Event or Order NUmber you will need to press YES and enter the number as per your call sheet.  It needs to be the exact number as per the event of the work being done.
    2. If the event has NO number, press NO and continue.
  3. Location of Suburb: refers to the suburb you are at or working at.
  4. State of Event/ Production / Job refers to the State of the Country you are working at.

  5. Name of Company / Organisation the work is being done at refers to the name of the venue or place you are doing the work at.

  6. Name of Show / Event / Production / Work Task or Activity refers to the actual Name of the Event or Production.  Example, ANZAC Show, or Laser Lights or if working in relation to a Work Task or Activity enter Office, or Wardrobing, or Audio.

  7. Start and Finish Time of the event (as displayed on the Rostered Call Sheet refers to the actual start and finish time of the event you are working on. This will only be required if you have an event or order number.

  8. Press NEXT.

The Next Part is to complete your work hours.  This is different to the Event Details from before.

  1. Time Arrived field is not the time you started working, but the time you arrived at the venue location.

  2. Enter the Position / Time Started work and Time Finished Work is where you enter the Position / Character / Job Title of what work you are doing, not your title of work. Examples are listed below (but these are only examples and do not list all the possibilities you could write):
    1. If you are a stage hand you would write things like ...
      • Setting up Street Parage Show
      • Packin up Equipment for Event
      • Rigging
      • Assisting with Carpenters
      • Driving to Venue (state venue name)
      • Driving cast to Airport.

    2. If you are an ACTOR/Artist you would write things like ...
      • Performing
      • Acting
      • Rehearsing
      • Table Read Rehearsla
      • Production Meeting
      • Event debrief

    3. If you are a SALES/EVENT staff you would write things like ...
      • Start Shift in Sales
      • Sales Meeting
      • Event Meeting
      • Event Roster Work
      • Event Reviewing roster

    4. If you are a CHAUFFEUR you would write things like ...
      • Driving Roster
      • Chauffeur Planning
      • Chauffeur Training

    5. If you are a SET DESIGNER / PROPS MASTER / SEAMSTRESS you would write things like ...
      • Activity # (write the number and copy name of work from ProjeQtor).
      • Planning Meeting
      • Call Sheet Event (write the date of the call sheet and brief description of the call sheet roster)

    6. If you are working or doing an ACTIVITY from PROJEQTOR (Project Management) you are required to write the activity number of the activity from ProjeQtor and the name of the description.  Examples are
      • Activity #29 - Does not provide Date periods for Activities, Opportunities
      • Activity #556 - Morriset A3 Poster melted with Wax
      • Activity #1461 - Veronica Briggs requested Email Call Back from Feedback CS#1710201152

    7. If you are working or doing work as a PRODUCTION RUNNER you would write things like ...
      • Production Run NSW
      • Production Run VIC

    8. If you are working or doing work from a ROSTERED CALL SHEET EVENT you would write things like ...
      You need to write the date of the call sheet and a brief description (copy and paste it from your Call Sheet)
      • 4/6/2015 Planned meeting with Actors Captain on Staging
      • 10/11/2015 Setup Props for Training

    9. Then the date and enter the time you started the shift of work for this and the time you finished.
      Please note, if you are doing multiple jobs at a venue, eg: Stage Hand & Stage Driving or Acting and Actors Captain or Event Manage and Travel on Tour or Sound Operator and Staging, you need to click on the button "+ Add additional position and work hours" and fill in the time you worked for each specific position of work.

  3. Enter all Break time you took ... field is where you enter all your break times you took on this work day.  If you did not have any breaks, enter 0 in both fields.
    • Please note if you had multiple break times, press "+ Add Additional break times" button to add your addtional break times.  The times displayed are to be in military time.

  4. Time Departed field is not the time you finished work, but the time you departed from the Venue.

IMPORTANT NOTICE: This is a legal document and should be completed by each individual cast/crew member. DO NOT ASK or DO NOT complete this document for another person.


Complete the details as required, then sign, date and enter your SLACK password for authentication.

Finally click on the submit button to have the Event Job Time Sheet sent to the correct accounts department staff.


If you have any question about your Submitted Event Event Job Sheets you can forward your concern by…

  1. First speak with your department supervisor.
  2. Then speak with Accounts or by Direct Message to the Accounts Staff.
  3. You can also try to speak to the event managers on through SLACK COMMUNICATIONS on the #event_management channel; or
  4. Send a fax to 02 8221-9625; or
  5. Post your concern to the appropriate Office in the USA, UK or London
  6. Call us on the numbers listed https://www.iconicperformances.com.au/contact.php or as show here in Main telephone numbers, contact details of Iconic Productions World Wide

 

IMPORTANT THINGS TO BE AWARE OF for the Submission of EVENT MANAGEMENT JOB/TIME SHEETS.

  1. Event Job Sheets are to be uploaded now at the end of your shift.  We will no longer accept or receive event sheets that are late or submitted 10 minutes after your shift ends based on the call sheet roster.
  2. Where the Event Job Sheet is not received at the end of your shift, it will not be processed or paid and delays of it will occur due to the huge time and cost in having to correct it.
  3. All staff/contractors are responsible to ensure that it is provided at the end of their shift.  Not the next day.
  4. Event Job Sheets that have not been correctly completed or submitted at the end of the shift and are rejected due to errors will require the worker to complete a Late/Error Submission Form.  The worker receiving the rejected submission must request from their department supervisor the link to complete the Late/Error Submission.  Late/Error submissions must be completed within 48 hours of receiving the error.  Failure to submit an approved Late/Error Submission within the 48 hour timelimit may be seen as a fraudulent claim for hours worked and disciplinary action will be taken.

___

2022-04-28 03:26
Nikolas Harrington

How to speak directly or privately with a staff member on SLACK.

SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY:

All Communication between Staff is to be done through SLACK COMMUNICATIONS.
To access the Slack Communications you will be required to download the program on your computer. This would have been provided to you on your registration.

SLACK Communications is a program that helps all staff talk quickly and instantly without cost of phone call or cost of text message. All staff must use this to communicate on Iconic Server and Staff. Staff should not hold a phone line up by calling another staff member. Use slack to speak with staff internally.

Staff will not respond to emails sent to staff who are working with Iconic. USE SLACK to communicate with all staff of Iconic if you are an employee or contractor to the company.

To access the Slack Communications your details would have been provided to you through the initial email registration.

 

DIRECT MESSAGING FOR PERSONAL CONCERNS OR COMMUNICATION

Slack Communication provides all users the opportunity to speak in Private about concerns or personal matters that should not be communicated publicly on the Slack Channels. For example:

  • You have a grievance with another staff member or contractor
  • There is a personal payroll matter or work related matter you wish to discuss with your supervisor or staff member.
  • It is a security issue or safety issue.

 

While direct messaging is available, between all users, please note that it should not be used for personal friendly chit chat or to bully or speak in a bad way about the company, staff, shows, customers or other persons. All users are required to remain professional at all times.

 

To speak through Direct Message you would be required to do the following:

  1. Select the appropriate channel the matter relates to.
  2. Request a Direct Message with the user by using the @ symbol with their name and requesting a direct private communication. Example:

    At times staff will use the abbreviation of DM to mean Direct Message.

  3. When the other user accepts, he will open up a Direct Message with you, in the Direct Message Channels


  4. The communication can continue in the private direct message channel between the both of you.

 

PLEASE NOTE: While the direct message channels are private between the users who choose to have a direct message. The Slackbot (a computer analysis program) monitors the channels for inappropriate or malicious language. If it is detected a supervisor will be notified and the direct message will be opened for investigation of the authorised staff members.

 

Also all direct messages are saved on the company server for legal reasons and should not be used in an unprofessional way at any time.

 

 

MENTIONS AND REACTIONS

As the company is growing, it can be difficult to know if you have been mentioned in communication or conversation or if you were notified but were not able to answer it on time.

The System and Server provides an excellent feature that would allow you to check if you were mentioned or notified anywhere.

To see if you missed a mention or notification click on the button and a list of all mentions and notification would be displayed, where your name has been highlighted. You can simply press the JUMP button to go directly to that message.

 

2020-01-20 01:42
Graham Normanally

GOLD STAR INCENTIVE offer for ALL CAST/CREW and/or STAFF/CONTRACTOR (Stage 1)

STAR PERFORMER AND THE GOLD STAR INCENTIVE:

For all workers who have worked with the company the minimum requirement to be considered for the GOLD STAR INCENTIVE is:

  • Full Time or Salary workers = 6 months or 150 events.
  • Part Time workers = 8 months or 200 events.
  • Casual or Volunteer workers = 12 months and 250 events.

Upon meeting the minimum requirement, Iconic offers an incentive for excellence in work and performance.  It works on the basis of receiving a high standard in the EVENTS and in working for the company.   All customers are provided with a customer feedback survey.   Based on the feedback/survey received by the customer the Star Performer and Gold Star Incentive works as follows:

 

If the feedback score received by a customer is higher than 95% the WORKER is required to be nominated by a supervisor or other worker and the nomination reviewed and approved by the executive management committe before receiving:

  1. a GOLD star. 
  2. Where the employee reaches the amount of GOLD STARS in the said period, the COMPANY ("Iconic Productions/Iconic Performances Pty Limited") will reward them with an offering for their excellence in work and performance. 

 

Reward Description

Quantity of GOLD Stars Required per year

Gift or gift card for their excellence.

5 Gold Stars

Complimentary dinner

10 Gold Stars

Paid weekend away or experience.

20 Gold Stars

Paid holiday or adventure trip somewhere within Australia.

40 Gold Stars

Paid holiday or adventure overseas.

80 Gold Stars

 

The GOLD stars must be received within between the 1st of January and 31 December of each year to be awarded the complimentary reward for excellence.  Gold Stars do not pass on year from year and all gold stars received are void at the end of the year being 31st December or the term of this agreement. 

 

The COMPANY reserves the right to select the most appropriate GOLD Star incentive reward for excellence and the reward may be different to the reward description stated and this cannot be changed or traded in for any other option by the EMPLOYEE.  The COMPANY also reserves the right to change the conditions or reward of the Gold Star incentive program without notice to the EMPLOYEE.

 

The GOLD STAR Incentive Program is at the full discretion of the COMPANY and is subject to present and future updated rules.  The company is not required nor has any obligation that the GOLD STAR REWARD SYSTEM will be used or actioned or offered and cannot be held liable if the Reward system is delayed, stopped, revoked or is not actioned upon reaching the set estimated levels.  This reward system is soley at the full discretion of the COMPANY and no contractor or employee can seek liability for not receiving or being part of the reward system.  This is a reward offer, not a legal right for any staff member to have or be offered, or be given. 

  1. Participation in the Rewards Program is subject to the company incentive program rules, regulations, policies and procedures ("Program Rules") that the COMPANY ( may, at its discretion, adapt from time to time.
  2. As mentioned herein the COMPANY may amend or resolve the Incentive Rewards Program Rules or any aspect of the program at any time without notice.
  3. The COMPANY has the sole discretion to interpret and apply the Program Rules. 
  4. You cannot give or transfer your rewards, points or reward certificates to anyone else.  
  5. This Incentive Rewards program is subject to modification, cancellation, or limitation at the COMPANY’s discretion, with or without notice.
  6. The number of quantity points as indicated in the table required to redeem any reward may be substantially increased or decreased, any reward may be withdrawn, and restrictions on any reward or reward redemption may be imposed at any time. 
  7. Not all events or all persons (staff / contractors) qualify for the incentive program.
  8. Once you redeem your award for a each qualifying allocation as displayed in the table and the reward has been provided, it is deemed as yours. This action renders the redeemed reward as closed and the step cannot and will not be reinstated. Redeemed rewards will be serviced under the applicable terms of their respective warranty, which begins on its shipment date to you.
  9. In the case of fraud or abuse involving the Rewards Incentive Program, or reward issuance, the COMPANY has the right to take appropriate administrative and/or legal action, including but not limited to revocation/cancellation of any reward and/or termination of your Rewards Incentive Program eligibility, and all points earned through the Rewards Incentive Program may be forfeited and your Rewards program eligibility/account(s) closed.  Furthermore If you are found to be in breach of your agreement/contract or consider any form of legal action against the company all rewards issued to you will be required to be returned or paid back in full to the COMPANY within 14 days.
  10. In situations involving errors or misuse of the program, we specifically reserve the right to freeze a persons eligibility and access to the Rewards Incentive Program and stop future redemption of reward points issued to that person. The COMPANY reserves the right to terminate your access, allocation and eligibiliy for any reason or no reason and at its sole discretion.
  11. The COMPANY (ie Iconic Productions / Iconic Performances Pty Limited) is not liable or responsible for any issues or damages that result from the issuance of the reward to you and all liability is at the responsibility of the organisation connected to the reward and you.  It is recommend that you check all issued rewards for safety or liability terms and conditions before accepting the reward issued and using it.
  12. The COMPANY has the right to terminate the Rewards Incentive Program at any time for any reason or no reason and with or without notice. In that event, the right to earn points and redeem rewards will end immediately, regardless of the extent of your participation in the Rewards Incentive Program. The COMPANY may terminate the Rewards Incentive Program, in whole or in part, effective immediately in any jurisdiction(s) if required to do so by applicable law.
  13. Eligibility to participate in the COMPANY's Rewards Incentive Program, including but not limited to; any rewards that may have been earned and in process, may be revoked or suspended at the COMPANY's sole discretion if a participant fails to pay any amounts due to the COMPANY or its affiliates. The awarding of points and the redemption of rewards are void where prohibited by law.
  14. The COMPANY has the sole discretion to interpret and apply the COMPANY Rewards Incentive Program Rules, and all questions or disputes regarding these COMPANY Rewards Program Rules will be resolved by the COMPANY in its sole discretion. The COMPANY reserves the right to make changes to its disclaimers, terms and conditions at any time. It is your responsibility to check or review these terms and conditions from time to time to keep informed of any changes.
  15. The COMPANY Rewards Program is created and controlled by the COMPANY in the State of respective jurisdication of the Head Office of the Company that you work in (where the GEO location currently indicates) in the State of NSW, Australia. As such, the laws of the State of NSW will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. You hereby consent to the exclusive jurisdiction of courts located in the state of NSW, Australia, in all disputes arising out of or relating to these terms and conditions or the Program.

 

2020-05-06 08:13
John Khoury

PLATINUM STAR INCENTIVE offer for ALL CAST/CREW and/or STAFF/CONTRACTOR (full time / salary or part-time agreements)

STAR PERFORMER AND THE PLATINUM STAR INCENTIVE REWARDS PROGRAM:

For all workers who have worked with the company the minimum requirement to be considered for the PLATINUM STAR INCENTIVE is:

  • Full Time or Salary workers = 12 months with a 3, 5 or 10 year agreement offered and accepted by the worker.
  • Part Time workers = 36 months or 1000 events with a 3, 5 or 10 year agreement offered and accepted by the worker.
  • Casual or Volunteer workers = not applicable and available.

Upon meeting the minimum requirement, Iconic offers a STAGE 2 incentive rewards program for excellence in performance.  It works on the basis of receiving a high standard in the EVENTS and in performing.   All customers are provided with a customer feedback survey.   Based on the feedback/survey received by the customer the Star Performer and PLANTINUM Star Incentive works as follows:

The Platinum STAR INCENTIVE is a continuance of the GOLD STAR Incentive Rewards Program and is activated upon the successful completion of the GOLD STAR Incentive Program.

If the feedback score received is higher than 99% the EMPLOYEE mentioned in the feedback form the EMPLOYEE receives a PLANTINUM star.  :Where the employee reaches the amount of PLANTINUM STARS in the said period, the COMPANY will reward them with an offering, plus a CASH AMOUNT in the COMPANY'S respective currency jurisdication for that EMPLOYEE as stated below.  A WORKER is required to be nominated by a supervisor or other worker and the nomination reviewed and approved by the executive management committe before receiving the awards.

Reward Description

Quantity of PLANTINUM Stars Required per year

CASH REWARD or Bonus per year

Gift or gift card for their excellence.

5 Stars

$100.00

Complimentary dinner

10 Stars

$200.00

Paid weekend away or experience.

25 Stars

$350.00

Kogan Home Voucher Purchase

35 Stars

$475.00

3-5 Day Boat Cruise

45 Stars

$500.00

Paid holiday or adventure trip somewhere within Australia.

60 Stars

$600.00

2 week Personal Pampered Lifestyle of your choice

80 Stars

$800.00

Paid holiday or adventure overseas 3-7 days

120 Stars

$1,250.00

PLANTIUM REWARD of the HIGHEST QUALITY

160 Stars

$2,500.00

 

The stars must be received within between the 1st of January and 31 December of each year to be awarded the complimentary reward for excellence.

PLANTINUM Stars for EMPLOYEEs or CONTRACTORS who are eligible may choose to accumulate the stars over a three year period. At the end of the 3 year period, all points earnt are void and cannot be further accumulated or used if an additional agreement is renewed with the EMPLOYEE.

 

The COMPANY reserves the right to select the most appropriate PLANTINUM Star incentive reward for excellence and the reward may be different to the reward description stated and this cannot be changed or traded in for any other option by the EMPLOYEE.  The COMPANY also reserves the right to change the conditions or reward of the PLANTINUM Star incentive program without notice to the EMPLOYEE.

 

The PLANTINUM STAR Incentive Program including the CASH REWARD or BONUS per year is at the full discretion of the COMPANY.  The company is not required nor have any obligation that the PLATINUM REWARD SYSTEM will be used or actioned or offered and cannot be held liable if the Reward system is delayed, stopped, revoked or is not actioned upon reaching the set estimated levels.  This reward system is soley at the full discretion of the COMPANY and no contractor or employee can seek liability for not receiving or being part of the reward system.  This is a reward offer, not a legal right for any staff member to have or be offered, or be given.

The PLANTINUM STAR Incentive Program including the CASH REWARD or BONUS per year is at the full discretion of the COMPANY and is subject to present and future updated rules.  The company is not required nor has any obligation that the PLANTINUM STAR REWARD SYSTEM will be used or actioned or offered and cannot be held liable if the Reward system is delayed, stopped, revoked or is not actioned upon reaching the set estimated levels.  This reward system is soley at the full discretion of the COMPANY and no contractor or employee can seek liability for not receiving or being part of the reward system.  This is a reward offer, not a legal right for any staff member to have or be offered, or be given.

  1. Participation in the Rewards Program is subject to the company incentive program rules, regulations, policies and procedures ("Program Rules") that the COMPANY ( may, at its discretion, adapt from time to time.
  2. As mentioned herein the COMPANY may amend or resolve the Incentive Rewards Program Rules or any aspect of the program at any time without notice.
  3. The COMPANY has the sole discretion to interpret and apply the Program Rules.
  4. You cannot give or transfer your rewards, points or reward certificates to anyone else. 
  5. This Incentive Rewards program is subject to modification, cancellation, or limitation at the COMPANY’s discretion, with or without notice.
  6. The number of quantity points as indicated in the table required to redeem any reward may be substantially increased or decreased, any reward may be withdrawn, and restrictions on any reward or reward redemption may be imposed at any time.
  7. Not all events or all persons (staff / contractors) qualify for the incentive program.  Casual agreements and contracts are not eligible for this Incentive Rewards Program.
  8. Once you redeem your award for a each qualifying allocation as displayed in the table and the reward has been provided, it is deemed as yours. This action renders the redeemed reward as closed and the step cannot and will not be reinstated. Redeemed rewards will be serviced under the applicable terms of their respective warranty, which begins on its shipment date to you.
  9. In the case of fraud or abuse involving the Rewards Incentive Program, or reward issuance, the COMPANY has the right to take appropriate administrative and/or legal action, including but not limited to revocation/cancellation of any reward and/or termination of your Rewards Incentive Program eligibility, and all points earned through the Rewards Incentive Program may be forfeited and your Rewards program eligibility/account(s) closed.  Furthermore If you are found to be in breach of your agreement/contract or consider any form of legal action against the company all rewards issued to you will be required to be returned or paid back in full to the COMPANY within 14 days.
  10. In situations involving errors or misuse of the program, we specifically reserve the right to freeze a persons eligibility and access to the Rewards Incentive Program and stop future redemption of reward points issued to that person. The COMPANY reserves the right to terminate your access, allocation and eligibiliy for any reason or no reason and at its sole discretion.
  11. The COMPANY (ie Iconic Productions / Iconic Performances Pty Limited) is not liable or responsible for any issues or damages that result from the issuance of the reward to you and all liability is at the responsibility of the organisation connected to the reward and you.  It is recommend that you check all issued rewards for safety or liability terms and conditions before accepting the reward issued and using it.
  12. The COMPANY has the right to terminate the Rewards Incentive Program at any time for any reason or no reason and with or without notice. In that event, the right to earn points and redeem rewards will end immediately, regardless of the extent of your participation in the Rewards Incentive Program. The COMPANY may terminate the Rewards Incentive Program, in whole or in part, effective immediately in any jurisdiction(s) if required to do so by applicable law.
  13. Eligibility to participate in the COMPANY's Rewards Incentive Program, including but not limited to; any rewards that may have been earned and in process, may be revoked or suspended at the COMPANY's sole discretion if a participant fails to pay any amounts due to the COMPANY or its affiliates. The awarding of points and the redemption of rewards are void where prohibited by law.
  14. The COMPANY has the sole discretion to interpret and apply the COMPANY Rewards Incentive Program Rules, and all questions or disputes regarding these COMPANY Rewards Program Rules will be resolved by the COMPANY in its sole discretion. The COMPANY reserves the right to make changes to its disclaimers, terms and conditions at any time. It is your responsibility to check or review these terms and conditions from time to time to keep informed of any changes.
  15. The COMPANY Rewards Program is created and controlled by the COMPANY in the State of respective jurisdication of the Head Office of the Company that you work in (where the GEO location currently indicates) in the State of NSW, Australia. As such, the laws of the State of NSW will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. You hereby consent to the exclusive jurisdiction of courts located in the state of NSW, Australia, in all disputes arising out of or relating to these terms and conditions or the Program.

2019-04-12 06:55
John Khoury

Payroll and Payment Cycle for Staff / Employees

SCHEDULE 1: PAYMENT CYCLE FOR EMPLOYEES:

Cycle

Period of Work/Service

Process Date

Payment Date

01

1 January to 15 January

1 February

2 to 9 February

02

16 January to 31 January

15 February

16 to 23 February

03

1 February to 15 February

1 March

2 to 9 March

04

16 February to 28 or 29 February

15 March

16 to 23 March

05

1 March to 15 March

1 April

2 or 9 April

06

16 March to 31 March

15 April

16 to 23 April

07

1 April to 15 April

1 May

2 to 9 May

08

16 April to 30 April

15 May

16 to 23 May

09

1 May to 15 May

1 June

2 to 9 June

10

16 May to 31 May

15 June

16 to 23 June

11

1 June to 15 June

1 July

2 to 9 July due to End of Financial Year

12

16 June to 30 June

15 July

16 to 20 July due to CMP Tax Returns

13

1 July to 15 July

1 August

2 to 9 August

14

16 July to 31 July

15 August

16 to 23 August

15

1 August to 15 August

1 September

2 to 9 September

16

16 August to 31 August

15 September

16 to 23 September

17

1 September to 15 September

1 October

2 to 9 October

18

16 September to 30 September

15 October

16 to 23 October

19

1 October to 15 October

1 November

2 to 9 November

20

16 October to 31 October

15 November

16 to 23 November

21

1 November to 15 November

1 December

2 to 9 December

22

16 November to 30 November

15 December

16 to 23 December

23

1 December to 15 December

31 December

2 to 9 January due to NY

24

16 December to 31 December

15 January

16 to 9 January

 

 

WEEKENDS AND PUBLIC HOLIDAYS PROCESSING and PAYMENT INFORMATION:

  1. When the PROCESS DATE falls on a PUBLIC HOLIDAY, the process of PAYMENTS/BILLS are completed on the FIRST WORK DAY (i.e. Mon-Fri) after the PUBLIC HOLIDAY.

  2. When the PROCESS DATE falls on a WEEKEND (i.e. Saturday or Sunday) the process of PAYMENTS/BILLS are completed on the MONDAY following the weekend.

  3. When the PROCESS DATE falls on a PUBLIC HOLIDAY which also falls on a WEEKEND, the process of PAYMENTS/BILLS are completed on the NEXT STANDARD WORK DAY (i.e. Monday to Friday).

  4. When the PAYMENT DATE falls on a PUBLIC HOLIDAY, the payment will be made automatically on the day of the PUBLIC HOLIDAYS, however payment may not show up in an account due to the closure of the person’s nominated bank. 

  5. When the PAYMENT DATE falls on a WEEKEND (i.e. Saturday or Sunday), the payment will be made on the following MONDAY following the weekend.

  6. When the PAYMENT DATE falls on a PUBLIC HOLIDAY which also falls on a WEEKEND, the payment will be made on the NEXT STANDARD WORK DAY (i.e. Monday to Friday)

 

Depending on your bank, pays can sometimes show up 1 to 5 days after we have issued the ABA Payment.

2019-04-12 06:55
Peter Murphy

01. SLACK COMMUNICATION USAGE POLICY

SLACK COMMUNICATIONS

REF: CERTIFICATION of SLACK COMMUNICATION USAGE POLICY “Assets / The Material” owned by Iconic Performances™, it associates, successors and affiliations.

Iconic Performances Pty Ltd (“Company”) will provide access to THE COMPANY SLACK SERVER COMMUNICATION PROGRAM (“Assets”) that the WORKER (with refers to any person who is an employee or contractor or volunteer who has been approved to use SLACK on the Iconic Production Server for business related purposes only). will use to communicate with staff and contractors on the COMPANY SLACK SERVER COMMUNICATION PROGRAM to certain WORKERs for use in their jobs. This policy and agreement sets out the acceptable and unacceptable usage of the ASSETS.

  1. The COMPANY recognises that staff and contractors need access to the ASSETS systems and the internet to assist in the efficient and professional delivery of services and communication.  The COMPANY supports the right of staff to have access to reasonable use of the ASSETS and communications in the workplace.

  2. This policy sets out guidelines for acceptable use of the ASSETS, including internet access to the ASSETS by the WORKER of the COMPANY.  The primary purpose for which access to the ASSETS is provided to the WORKER is to assist them in carrying out the duties of their contract and/or employment

  3. The Usage Policy applies to the WORKER of the COMPANY who has access to computers and the ASSETS to be used in the performance of their work. Use of the ASSETS by the WORKER is permitted and encouraged where such use supports the goals and objectives of the business. However, access to the ASSETS through COMPANY is a privilege and the WORKER must adhere to the policies concerning the ASSETS, including Computer, Communication and Internet usage. Violation of these policies will result in disciplinary and/or legal action leading up to and including termination of the contract and/or employment. The WORKER may also be held personally liable for damages caused by any violations of this policy.  The WORKER is required to acknowledge receipt and confirm that they have understood and agree to abide by the rules hereunder.

  4. The WORKER is required to provide an eligible and legally approved ID before an account is setup for the WORKER.  The WORKER is required to provide a small photo identical to the approved ID for security and should only change the photo if permission is provided by the COMPANY.

  5. Any device or computer or access to any device or computer including the ASSETS, but not limited to, desk phones, cell phones, tablets, laptops, desktop computers, and iPads that the COMPANY provides for the WORKERs use, should only be used for COMPANY business. Keep in mind that the COMPANY owns the devices and ASSETS provided and the information in these devices. If the WORKER leave the Company for any reason, the COMPANY will require that the WORKER returns the equipment on the WORKER’s last day of work.

  6. The WORKER is expected to use the ASSETS responsibly and productively. The ASSETS is limited to job-related activities only and personal use is not permitted.

  7. Job-related activities include research and educational tasks that may be found via the ASSETS that would help in the WORKER’s role.

  8. All ASSETS data that is composed, transmitted and/or received by the COMPANY’s ASSETS is considered to belong to the COMPANY and is recognized as part of its official data. It is therefore subject to disclosure for legal reasons or to other appropriate third parties.  Any document, tool or any other work produced for the COMPANY purposes, any task that has been performed for the COMPANY, or any confidential information that the WORKER might become aware of through his/her work becomes the property of the COMPANY. This information is to remain confidential even after the WORKER’S departure or termination.

  9. The equipment, services and technology of the ASSETS used to access the ASSETS are the property of the COMPANY and the respective associates and the COMPANY reserves the right to monitor communication and traffic and monitor and access data that is composed, sent or received through its online connections with the ASSETS.  The COMPANY accepts that the use of the ASSETS is a valuable business tool. However, misuse of this facility can have a negative impact upon WORKER’s productivity and the reputation of the business.  In addition, all of the COMPANY’s ASSETS resources are provided for business purposes only. Therefore, the COMPANY maintains the right to examine any systems and inspect any data recorded in those systems. In order to ensure compliance with this policy, the COMPANY also reserves the right to use monitoring software in order to check upon the use and content of the ASSETS. Such monitoring is for legitimate purposes only and will be undertaken where required and deemed necessary.

  10. Communication, documents, and attachments sent via the ASSETS should not contain content that is deemed to be offensive. This includes, though is not restricted to, the use of vulgar or harassing language/images. 

  11. GIF images are not permitted on public work channels and are deemed non-work related.  GIF images may be used in a Direct Message if work related or on the #random channel if required.

  12. All sites and downloads may be monitored and/or blocked by the COMPANY if they are deemed to be harmful and/or not productive to business.

  13. The installation of software such as connecting technology or other programs to the ASSETS is strictly prohibited unless approved in writing by the COMPANY.

  14. Unacceptable use of the ASSETS by the WORKER includes, but is not limited to:-
    1. Distributing, disseminating or storing images, text or materials that might be considered discriminatory, offensive or abusive, in that the context is a personal attack, sexist or racist, or might be considered as harassment.

    2. Using computers and/or the ASSETS to perpetrate any form of fraud, and/or software, film or music piracy, including distributing, disseminating or storing images, text or materials that might be considered indecent, pornographic, obscene or illegal.

    3. Stealing, using, or disclosing someone else's password without authorization.

    4. Downloading, copying or pirating software and electronic files that are copyrighted or without authorization.

    5. Sharing confidential material, trade secrets, or proprietary information outside of the COMPANY and/or forwarding of COMPANY confidential messages to external locations.

    6. Hacking or accessing into unauthorized websites via the ASSETS.

    7. Visit and access web sites containing objectionable (including pornographic) or criminal material.

    8. Sending or posting information that is defamatory to the COMPANY, its products/services, colleagues and/or customers.

    9. Introducing malicious software onto the COMPAY network and/or jeopardizing the security of the COMPANY’s electronic communications systems.

    10. Sending or posting chain letters, solicitations, or advertisements not related to business purposes or activities.

    11. Discussing, providing, forwarding matters relating to employment contracts, conditions, agreements that are of confidential material and status or discussing such matters with other workers in a public or group channel.
    12. Broadcasting unsolicited personal views on social, political, religious or other non-business related matters.

    13. Making copies of system configuration files, communication logs or attachments for personal use or to provide to a user external to the COMPANY is forbidden.

    14. Downloading or installing security programs that reveal weaknesses in systems security of the COMPANY or its ASSETS.  For example, the WORKER shall not run password-cracking programs.

    15. Passing off personal views as representing those of the COMPANY.

    16. WORKER’s are not to share accounts, passwords or personal telephone numbers via the ASSETS except when specifically delegated (e.g. an absence) or approved by the COMPANY management.

    17. Using the ASSETS to play games during work hours.

  15. If an WORKER is unsure about what constituted acceptable Internet usage, then he/she should ask his/her supervisor for further guidance and clarification.

  16. All terms and conditions as stated in this document are applicable to the WORKER of the COMPANY’s ASSETS network and connection. All terms and conditions as stated in this document reflect an agreement of the WORKER and should be governed and interpreted in accordance with the policies and procedures mentioned above. Any user violating these policies is subject to disciplinary actions deemed appropriate by the COMPANY.

  17. Where it is believed that an WORKER has failed to comply with this policy, they will face the COMPANY’s disciplinary procedure. If the WORKER is found to have breached the policy, they will face a disciplinary penalty ranging from a verbal warning to dismissal. The actual penalty applied will depend on factors such as the seriousness of the breach and the WORKER’s disciplinary record.

  18. The WORKER acknowledges they have read the policy, and understand they are responsible for complying with the policy rules.

  19. The WORKER understands that violation of such policy may result in consequences including termination of the employment/agreement/contract.

  20. The WORKER understands and will abide by the Communication Usage Policy and further understands that should they commit any violation of this policy, their access privileges may be revoked, disciplinary action and/or appropriate legal action may be taken.

  21. The WORKER understands that if “ASSETS” are found to be in their possession, uploaded on any public domain, social media platform, internet webpage or shown externally after signing acknowledging schedule 2 without any reasonable and valid reason in accordance with the signed Agreement, they will be in breach of the agreement and the Corporations Act of 2001 in NSW Australia and can be prosecuted to the full extent of the law for loss of income, damages and illegal use of property and confidential information.

2019-04-12 07:03
John Khoury

Accommodation and what is required by all employees when residing in Company Leased Properties.

BEFORE YOU CHECK-IN there are things all workers must do, follow and be aware of. If you are aware and understand the accommodation policy then proceed to:

  1. Use the Accommodation Check In/Out Form to commence the check in process.  The form to be used can be found by clicking here.
  2. There is also the Policy on Travelling, Transportation, Accommodation and Flights you should read and be knowledgeable and aware of. 

Policy Updated February 26 2020 at 13:28 by Beau Sherman (IT Support and Project Manager):

  1. Further to reduce the load of work the event management workers are under, a review form for workers feedback on the accommodation they stayed at has been designed, programmed and approved.
    1. The policy has been updated at point 4 of AT CHECK-OUT Things Cast and Crew must do, follow and be aware of:
    2. All staff are required within 4 hours of checking out of the accommodation, to complete the feedback form for the accommodation.
    3. To access the feedback form for accommodation click here.

Policy Updated January 14 2020 at 15:07 by Nikolas Harrington (IT Supervisor):

  1. Streamlining the checkin and check out process to reduced the load on the SLACK Server Space that we use a form has now been created for the check in or check out process.
    1. For your Check In Process and for your Check Out Process you will be using the form Accommodation Check In/Out Form.
    2. Access the form by clicking here.
    3. The form is very easy to use and follow the onscreen information.
    4. All photos of the damages found at an accommodation are now uploaded on the form.
    5. Please no longer indicate you have checked in or checked out on SLACK.  Once the form is submitted it is integrated with SLACK and the related department and staff will be notified on the right channel.
    6. Changes to the policy below have been changed to indicate that the form is required to be used.

Policy Updated October 28 2019 at 10:42 by John Khoury (Company Solicitor):

  1. INTERNAL MEMORANDUM: ALL STAFF / CONTRACTORS OF ALL ICONIC OFFICES
    REF: Accessing and Entering all Accommodation locations, office, building, venue, house, apartment, room, hotel, motel, homestead of any and all accommodation booked by Iconic Productions.
    1. An additional incident regarding the attendance and check-in procedure to a booked accommodation has occurred that is breach of Iconic company policy and also the Trespassing Policy of AIRBNB Business. This incident has occurred twice, and has the potential to cause much grief and legal issues for the company and the related persons.
    2. It is important that all employees and contractors understands that entering an Iconic booked accommodation without authorisation and clearance from the receptionist, the manager, the accommodation host or an accommodation authorised representative has entered the premises of an Iconic booked accommodation illegally and has committed a crime of TRESPASSING that can be prosecuted by the police or a civil lawsuit.  It is an criminal offence to be or enter accommodation without the clearance and consent of the receptionist, the manager, the accommodation host or an accommodation authorised representative of the said property.
    3. No staff member or contractor of Iconic Productions/Iconic Performances Pty Limited is to GAIN ACCESS OR ENTRY or ENTER into an accommodation location that has been booked by Iconic Productions without the authorisation, consent or clearance of the receptionist, the manager, the accommodation host or an accommodation authorised representative of the said property.
    4. Check‐in Procedures ensures a high level of professionalism and also protects all parties from the possible threat or chance of being blamed for damages or criminal behaviour and issues.
    5. Check‐in procedures must always be followed without shortcuts.
    6. Per the company policy as stated herein at multiple clauses, before, during and at the checkin process that if staff or contractors "are unable to make contact with the PROPERTY CONTACT / HOST, they must immediately inform the event management team."
    7. The policies and procedures pertaining to accommodation are written and to be adhered to ensure the safety and protection of all persons, in particular Iconic Productions.
    8. As the matter has now occurred for a second time, the Executive Management Team believe it is NECESSARY TO STRESS AND HIGHLIGHT THE IMPORTANCE OF FOLLOWING THE POLICIES AND PROCEDURES AND TO REMAIN LAWFUL AND APPROPRIATE AT ALL TIMES.
    9. ANY STAFF/CONTRACTOR WHO BREAKS THIS POLICY AGAIN WILL BE TERMINATED IMMEDIATELY AND ACTION TAKE AGAINST THEM FOR DAMAGES TO THE COMPANY BRAND AND GOODWILL and the events.

 Policy Updated June 1 2018 at 19:33 by Steve Baltzois:

  1. The Policy has been updated to include more specific responsibilities of all staff and contractors who are provided accommodation by the company and are working for the Brand of the Company.  This has been decided due to the increase times that persons are not following company procedures and policies and are making others around them responsible for their cleaning and maintenance of the standards.  The following additions have been added to this policy effective as of the time and date of June 1 2018 of 19:33 and is for all staff and contractors.
    1. clean/wash any plates or cutlery, pots or pans or any item of use that was used by that person from the kitchen area.  If a dishwasher is available and can be used, then the dirty cutlery, plates, or pots and pans can be safely and properly placed in the dishwasher.  The dishwasher does not need to be turned on to wash every night, but should be turned on on the final night of staying at the accommodation or when the dishwasher is at least 75% full.
    2. Clean and wipe down all benches used.
    3. Sweep floors and remove dirt, if applicable and messy.  If the floor is dirty due to muddy shoes or food droppings, the cast/crew responsible is to immediately wipe it up with an appropriate cleaning liquid or mop the area if necessary.
    4. Before midnight 00:00 or 12:00am or going to bed each cast/crew/staff is required to clean up their areas of use and return it to the original state as it was before their use or prior to check-in.  In particular ensuring the following is followed without any exception:
  2. The most Senior person at the accommodation will now also be responsible to check either, each night of accommodation or the next morning that the kitchen of the accommodation's are always clean and ready for use each day and that all cast/crew/staff are following each particular updated procedure and notify any cast/crew/staff member to maintain the high standards and that not following this is in breach.
  3. The Policy has also been updated into 4 Categories to ensure compliance and easy reading by all cast/crew/staff.

Iconic Productions and Iconic Performances will book suitable accommodation for all related Cast and Crew when travelling on tour, which is approximately 250kms away from the cast/crew members GPO.

Where the company uses their associated Business Accommodation Accounts in particular the AirBusiness Account where an entire house/property is leased for cast and crew, all cast and crew residing at the Property Must follow, abide and adhere to the company policy and maintain the Iconic Standard in consideration, cleaniness and Brand Image.  Cast and Crew who fail to comply with this, may be terminated from their employment, charged any related cleaning or expense Iconic incurs.  This is a requirement and must be uphold by all cast and crew.

 

BEFORE CHECK-IN Things Cast and Crew must do, follow and be aware of:

  1. All CAST & CREW personally contact their accommodation location between 14:00 (2pm) and 17:00 (5pm) to notify the staff at the accommodation of your time of arrival to ensure that if required, a key is left at the door. 
  2. It is a requirement that you make contact with the staff/host of the accommodation and obtain confirmation and clearance from the staff/host of the accommodation before gaining entry and access to the booked accommodation. 
  3. Where cast/crew are staying at the same location, a designated/allocated person should make only 1 call on behalf of all persons, unless cast/crew are arriving at different times.
  4. If unable to make contact with the PROPERTY CONTACT / HOST, you must immediately inform the event management team.

AT CHECK-IN Things Cast and Crew must do, follow and be aware of:

  1. When you arrive at the accommodation, a delegate of the travelling troupe of Iconic or if you are attending alone, are required to check-in or inform the staff/host of the accommodation that you have checked in for their verification at the exact time of check-in. 
  2. The notification of check-in must be the exact time of check-in and not a second later. 
  3. This is important when residing at an AIRBusiness booked accommodation location to verify the accommodation check-in. 
  4. The confirmation is only required to be done by one person where there are more than one person staying at an AIRBusiness booked location, or in twin or family rooms booked or individually if at a motel/hotel booked accommodation.
  5. If unable to make contact with the PROPERTY CONTACT / HOST, you must immediately inform the event management team.
  6. Use the Accommodation Check In/Out Form to commence the check in process.  The form to be used can be found by clicking here.

AFTER CHECKING INTO THE PROPERTY things Cast and Crew must do, follow and be aware of:

  1. Walk through the property and check if their is any pre-existing damage. 
    1. If YES there is pre-existing damage found, you must report it to the PROPERTY CONTACT / HOST immediately when seeing it and write it up on Accommodation Check In/Out Form with photos of the damages uploaded on the form as well.  The Event Management Team will be notified when you complete the Accommodation Check In/Out Form. The form is required to be completed at Check In and at this point of time.
    2. if there is NO pre-existing damage found, indicate this on the Accommodation Check In/Out Form
  2. If unable to make contact with the PROPERTY CONTACT / HOST, you must immediately inform the event management team.

DURING YOUR STAY, EVERY DAY / ALL DAY Things Cast and Crew must do, follow and be aware of:

  1. DO NOT SMOKE IN or AT THE PROPERTY unless approved by the PROPERTY CONTACT / HOST.  Cast and crew must check with the PROPERTY CONTACT / HOST if it is acceptable and where the cast/crew is allowed to smoke.  All smoking cigarette ash and butts must be discarded in an outside rubbish bin and not brought into the property to discard it.

  2. Do not move any furniture without the approval of the PROPERTY CONTACT / HOST.  Where this is approved the cast/crew must notify the Event Management Team and take a photo of the item before it is moved and then the item when it is returned to its original place.  The cast/crew must return the item moved back to its original place before checking out.

  3. Clean, wipe down all benches used.

  4. Clean, wipe down all stove tops and or oven if used.

  5. Properly wash all used plates, cutlery or kitchen items and return them back to their original place.  Where a dishwasher is used, cast/crew are allowed to place dirty items in Dishwasher and before checking out, turn on the dishwasher to clean the dirty items.

  6. Place all dirty bath towels in bathtub or on floor of shower or in washing machine if provided.

  7. Wipe down, clean all toilets, bathrooms.  Where faeces or urine is left on or in the toilet bowl, the cast/crew responsible for this is to wipe it away and clean for safety and hygiene purposes.  No urine or faeces are to be left for the PROPERTY CONTACT / HOST at any time.

  8. Return all bedrooms to their original state.  This requires all cast/crew to satisfactorily make their beds where the bed covers, pillows and bed sheets are returned to close to the original state of how it looked as you checked in.

  9. Sweep floors and remove any dirt.  If the floor is dirty due to muddy shoes or food droppings, the cast/crew responsible is to immediately wipe it up with an appropriate cleaning liquid or mop the area if necessary.

  10. Take out all rubbish before departing.  Do not leave rubbish in the house at no time.  All rubbish must be removed before check out.

  11. Not be nude or semi-nude (ie show bare chest) at any time unless all cast/crew staying at the property approve.  Where 1 or more cast/crew disapprove, the cast/crew MUST NOT continue in this manner.

  12. Not use PROPERTY WI-FI for illegal use or pornography.

  13. Not use PROPERTY telephone to make calls, even if the PROPERTY CONTACT / HOST allow or approve this.  If this occurs cast/crew will be liable for all call charges.

  14. Follow all details in the Call Sheet issued.  This would include bedroom setting, house rules, house manuals.

  15. Not allow or have any Pets in or at the Property.

  16. Do not arrange or have any parties or events that are not authorised by Iconic Productions.  If a party is to be hosted, it must be approved by Iconic Management Team.

  17. Leave the home in clean and tidy state, as close to as it was when checking in.

  18. Park vehicles only on allocated places on PROPERTY.  If unsure cast/crew are to make contact with the PROPERTY CONTACT / HOST.

BEFORE YOU ARE ABOUT TO CHECK-0UT Things Cast and Crew must do, follow and be aware of:

  1. You will be required to complete the Accommodation Check In/Out Form to complete the Check Out Process.  This is required otherwise it will indicate that you are still at the accommodation you checked in. The form to be used can be found by clicking here.

  2. Discard/remove All smoking cigarette ash and butts and place outside rubbish bin and not brought into the property to discard it.

  3. Return all furniture moved back to its original place  The cast/crew who moved it must return the item moved back to its original place before checking out.

  4. Ensure all benches are cleaned and wiped down where used.

  5. Ensure all stove tops are cleaned and wiped down where used.

  6. Ensure all used plates, cutlery or kitchen items are washed, wiped and cleaned and return them back to their original place.  Where a dishwasher is used, cast/crew are allowed to place dirty items in Dishwasher and before checking out, turn on the dishwasher to clean the dirty items.

  7. Ensure all dirty bath towels are placed in bathtub or on floor of shower or in washing machine if provided.

  8. Ensure all toilets, bathrooms are wiped downed and cleaned. Where faeces or urine is left on or in the toilet bowl, the cast/crew responsible for this is to wipe it away and clean for safety and hygiene purposes.  No urine or faeces are to be left for the PROPERTY CONTACT / HOST at any time.

  9. Return all bedrooms to their original state.  This requires all cast/crew to satisfactorily make their beds where the bed covers, pillows and bed sheets are returned to close to the original state of how it looked as you checked in.

  10. Sweep floors and remove any dirt.  If the floor is dirty due to muddy shoes or food droppings, the cast/crew responsible is to immediately wipe it up with an appropriate cleaning liquid or mop the area if necessary.

  11. Take out all rubbish before departing.  Do not leave rubbish in the house at no time.  All rubbish must be removed before check out.

  12. Follow all details in the Call Sheet issued for check-out procedures (if provided).  This would include bedroom setting, house rules, house manuals.

  13. Leave the home in clean and tidy state, as close to as it was when checking in.

 

AT CHECK-OUT Things Cast and Crew must do, follow and be aware of:

  1. Lock the property / accommodation and leave the key at the designated location as advised by the Host or Accommodation staff.

  2. Send a message to the PROPERTY CONTACT / HOST to inform to them that you have left the property.

  3. Contact the staff/host of the accommodation upon check-out.  Where residing at a AIRBusiness booked accommodation, send the host a SMS at the exact time of departure to confirm and verify that all parties of Iconic of check-out. 
    1. Finish off and finalise and submit the Accommodation Check In/Out Form to complete the Check Out Process.  This is required otherwise it will indicate that you are still at the accommodation you checked in. The form to be used can be found by clicking here.
    2. The Event Management Team will be automatically notified once you submit the Accommodation Check In/Out Form.
    3. All cast/crew must notify the event management team if leaving at different times of if leaving together one person can inform the Event Management Team.

  4. All cast to complete the Accommodation Feedback and review form after they have checked out.  We ask that this review form be completed on the same day of your check-out to ensure accuracy of the review.  The event management team will also send you a reminder if you have not completed it within 4 hours of the same day you have checked out.  The Accommodation Feedback and Review by Iconic Workers is required to be completed by each individual who stayed at the booked or leased accommodation property.  Click here to access and complete the feedback form for the accommodation.

Questions and Answers:

  1. David Phillip | 18-Nov-2019 09:10 |
    Question: On arriving at an Iconic Rented venue, a female employee requests her supervisor/Senior person on tour to please check her room first to ensure it is safe to enter. Aware of Iconic Policy that at no time may a male and female colleague be together in any Iconic leased room does Supervisor request female colleague to wait outside while he inspects the room for safety and if answer to this is "Yes" what does Supervisor do if female colleague states she does not want to be left alone until secure and inside the room. Note: This query is more specific to where the rental property is either Motel or Hotel.
    1. Answered by Ian Roberts 30-Nov-2019 02:43
      Answer to part 1 of 2 here is yes you would ask the female to remain outside the room or at the doorway (not blocking the entrance/exit) of the room while the supervisor checks.
      Answer to part 2 of 2. You can always wait outside the door of the room of the hotel/motel until the female worker is comfortable.  This has never happened, but if it does waiting outside is sufficient.

  1. David Phillip | 28-Oct-2019 04:06 |
    Fully read and understood. Comment: at several points in this faq the term "cigarette Ash" is used. There are many different forms of tobacco e.g. (cigarettes, cigars, pipes etc) may I suggest that the term "Tobacco Ash" be used for the purposes of 100% clarity? Question: What is Iconic Policy in regard to inviting guests (family, friends) into Accomodation leased premises as covered in this faq?
    1. answered by John Khoury 28-Oct-2019 16:29
      The term cigarette ash is the legal term for all forms of smoking that produces a residue, including that of tobacco.  Cigarette ash is the residue remaining after the burning of all elements that are or can be smoked, including drug paraphernalia. Cigarette ash contains many more inorganic additives than other tobacco products in order to promote even and continuous burning. Tobacco is the common name of several plants in the Nicotiana genus and the Solanaceae (nightshade) family with 70 types of different Tobacco and does not cover all residue left over by smoking.
    2. The answer to inviting guests into Accommodation leased premises is already covered in clause 5.4. and 7.5 of the Policy on Travelling, Transportation, Accommodation and Flights.

2022-05-29 23:39
John Khoury

I need support who do I speak to?

The office of Iconic has 5 support staff working across the 3 offices in the USA, United Kingdom and Australia.

To contact and/or request support on a technical issue you can ...

    1. Use the tag @Support Request IT Department on Slack.
      • This notification tag can be used on any work channel (except show channels)
      • Is recommended to be used mostly on the #support Channel


    2. Contact the individual Support Person for support on Slack on the #support Channel

When requesting technical support try not to use the request tag @Support Request IT Department on Slack for the same ticket support thread. If you want to add more info on a raised ticket support request use my name, @beau.sherman or @kelvin.lee or @Nikolas Harrington Use the Support request makes double tickets and loads our projeqtor ticket list with extra tickets

2020-05-05 03:22
Nikolas Harrington

Who do I know who to speak to or with on Slack?

There are many different people you can commuicate with in the Company. Working out who to speak with can be difficult, however here are a few tips that would assist you.

You can access the Company Workspace Directory in Slack by clicking on the 3 vertical dots

After pressing the button, click on
.

This will provide you with a list of Staff and contractors within the company.

You can search or scroll through the list to determine who can assist you.

You can also speak with your Team Supervisors. Remember however that each supervisor may work in a different office in a different country in a different time zone. You can see the office the Team Supervisor is working in through the Workspace Directory and click on their name.

If you need help with how to do a task for your Sales or Events work ...

  • It is best to speak with your Team Supervisor on the correct Slack Channel or use the Group Member of

    The

    is a group member account that notifies all Event Staff Globally within the company and your Team Supervisors in that specific channel.

 

If you need help with a customer ...

  • It is often best to use the
    on the correct channel.
  • Unless it is urgent or the customer is upset, there is no need to contact your Team Supervisor for assistance that can be managed by a fellow staff member assigned to that channel.

 

An upset or angry customer ...

  • Refer to your Team Supervisor on the Correct Channel.

 

Computer related problem or technical issue ...

  • In the channel use the
    Group Member account.
  • Computer-related or technical problems should always be spoken with on the
  • Not all staff are trained in technical support and therefore support should be related to the company support staff at all times.

 

Here is a list of possible scenarios and who as a suggestion you should speak with and on what suggested channel.
Please note:

  1. All slack channels have a discription of what the channel should be use for. To learn more about a specific channel and what it is for, follow the SLACK FAQ https://slack.com/intl/en-au/help/articles/201654083-Set-a-channel-topic-or-description#set-or-edit-a-channel-description or https://slack.com/intl/en-au/help/articles/360017938993-What-is-a-channel#use-channels.
  2. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor is at times a required thing to use, however you must remember that Direct or Group Direct Messaging make time a longer time for a reply to be made especially if the worker is not rostered on that day, different timezone, is in a meeting or you have forgotten to use the nametag. Transparency always matters, so most conversations should happen in public channels so that they’re searchable by all worker. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor should be used for private and confidential conversations and not for private personal matter between workers.
  3. If you have a scenario or are unsure of who to contact during a scenario and it is not listed below, make a comment of your specific scenario, using the Comment button/function and it will be answered and added to the list below.

Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Customer with account enquiry ... Accounts Staff by direct message of #workers_name. #accounts or No, unless you do not have access to the channel mentioned.
Change any Customer Details on the ERM of the Customer Details Account Page. Always use @eventmanagers to notify the event managers and event supervisors #event_management or #sales_team_globally Never
Event billing or travel/location change request ... Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Event time change request Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Price check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Product availability check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Damaged, broken, lost or stock low of a prop, costume, wardrobe, set, stock inventory, company equipment or item ...

Always use @eventmanagers and the @name_tag of the department supervisor

#props_costumes Never
Question or problem with accommodation, flight, rental car or another travel arrangement of an Iconic Worker.

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Question or problem with accommodation check-in or check-out or contacting the accommodation

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Questions or problems relating to scripts, characters in the script, storyline, editing or grammar/spelling errors, stage directions, rehearsals, character arcs or character profiling and other matters specific to a script ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the company playwriter/scriptwriter

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions on how to use or rehearse with a specific event prop, costume, wardrobe, set, stock inventory, company equipment or item ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the production supervisor

4th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to visual or audio equipment, cues, or any matter relating to the a/v of a show or event ...

1st try: @name_tag of your Audio or Visual Supervisor

2nd try: @name_tag of your Actors Captain or Stage Manager

3rd try: @name_tag of your event/show Director.

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

#audio_sound (if related to audio)
#video_editing (if related to video)

OR

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to Call Sheet Rosters, Call Sheet Events ...

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
How to use the ERM ...

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#general or #random Not necessary
Questions/Problems relating to Customer Account details on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management or #general or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions/Problems relating to Customer Opportunities on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to Orders, Purchases and Bookings on the ERM

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @accounts-team to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#accounts or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to a vehicle

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

4th try: call the NRMA Business Road Service on 1300 369 349 and provide Membership #990055598 to the operator and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

5th try: calling the company mechanics on 02 9698-2771, identify who you are and what company you are with and ask to speak to Darryn or Karlisle and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

#administration or #event_management or #general or property_management or #random Yes or if you do not have access to the channels mentioned.
Event Job Time Sheet Error or Late Submission of Event Job Time Sheet

Always use @name_tag of your department supervisor.

#general or #random Yes if you are going to discuss confidential information relating to your event Job Time Sheet.
Questions/Problems with your vehicle log

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

#administration or #event_management or #general or property_management or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems or issues about technical equipment, accessing servers, logins, user accounts, iphones, ipads, computers, bluetooth etc.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Problems with accessing or completing a form ...

1st try: @name_tag of your department supervisor

2nd try: use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

on any channel you have access to that is specific to the form. For example if the form relates to the Quantity Submission for of an Event, use the #event_management channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Problems with accessing, using ProjeQtor

*** Please note *** use this only for problems relating to ProjeQtor, not the tasks/activities.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Questions/Problems with an activity/task/date or other related matter relating to a specific work activity/task that is listed on ProjeQtor

1st try: @name_tag of your worker who issued it or is the requestor of the work activity/task

on any channel you have access to that is specific to the scenario. For example, if the scenario relates to a work activity about a production prop delivery, use the #production_runs_austr channel. No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems with another worker ...

1st try: search for and follow the grievance policy as written on the FAQ Server.

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: search for and follow the Notification of Liability policy as written on the FAQ Server.

5th try: @steve.baltzois

6th try: call @steve.baltzois on slack

7th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor
Problems with a customer, audience member, or another person not connected or associated with the company

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: @steve.baltzois

5th try: call @steve.baltzois on slack

6th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

on any channel you have access to that is specific to the scenario. For example if the scenario related to a chauffeur-based CCRP, you would use the #chauffeur-events channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions problems with your payroll, invoice or payslip

Always use @name_tag of your department account supervisor

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor

Questions Asked and Answered:

  1. David Phillip | 07-Jun-2020 07:46 |
    Question: Are there supposed to be any details when it says:
    "Possible Scenario Suggested person Who you should speak with Suggested channel to us"
    1. answered by @steve.baltzois 8-Jun-2020 13:49
      1. I am not sure it was not displaying, however I saved the FAQ again and it seems to have fixed the problem and the scenarios are displaying.

2020-06-08 05:50
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

01 Training All Persons = Welcome to Iconic Productions Initial Training

We welcome you to Iconic Productions and Iconic Performances as an employee, contractor or freelancer.

As part of your training you are required to view all the related training videos in this category.

VIEW your first TRAINING VIDEO about being part of Iconic Productions by clicking on the link below.

Training Video 01 = Welcome to Iconic Productions

When you view a training video or Read an FAQ or Manual, you are required to indicate your acknowledgement and completion of that part of the training or FAQ page.  To do this

  1. Scroll to the bottom of all FAQs and KB.

  2. Press the button 

  3. Enter your name for verification
  4. If you have given an Iconic Work Email Address (ending with either @iconicperformances.com.au or @iconic.productions), enter that.  If you have not been given a work email address, then enter your personal or contractors email addres.


  5. Type your comment in the Your Comment field.  In this situation as part of completoing your training, you would write something like "I have viewed on the traingand understand it" or "I have done this training" or "I completed it" or "Read and understand" or something similar to this.  You are commenting on the fact that you have completed this part of your training.  It is important that all new FAQs during your training that you indicate this as it will let your supervisor know you are ready for work.  For security you may not see all other comments made by other staff or contractors.


  6. Press the button to submit the completion of your training and comment.

2019-12-21 07:59
Company Administration Managment Dept.

01) Making a Comment to acknowledge you have completed part of your training or state you have viewed or read a FAQ.

When you view a training video or Read an FAQ or Manual, you are required to indicate your acknowledgement and completion of that part of the training or FAQ page. To do this

  1. Scroll to the bottom of all FAQs and policies or press the Comment Button at the top

  2. Enter your name for verification


  3. If you have given an Iconic Work Email Address (ending with either @iconicperformances.com.au or @iconic.productions), enter that. If you have not been given a work email address, then enter your personal or contractors email address.


  4. Type your comment in the Your Comment field. In this situation as part of completing your training, you would write something like "I have viewed the training video and understand it" or "I have done this training" or "I completed it" or "Read and understand" or something similar to this. You are commenting on the fact that you have completed this part of your training. It is important that all new FAQs during your training that you indicate this as it will let your supervisor know you are ready for work. For security, you may not see all other comments made by other staff or contractors.


  5. Press the

    button to submit the completion of your training and comment.

Questions Asked and Answered:

  1. David Phillip | 21-May-2020 04:12 |
    Note: The "Comment" button is now located at top of Faq page no longer at bottom?
    1. answered by @beau.sherman 23-May-2020 10:18
      1. Thank you for the update.  The FAQ has been updated.

2020-05-23 02:22
Steve Baltzois

02 Training All Persons = Never Assume and be 100% on point at all times

Iconic Productions brand is based on the fact that we are always 100% on point and accurate in everything we do.

From the way we handle our calls, our correspondence, and to the other end of where the product has been delivered or a show / event has finished.  No matter whether it is the beginning or the end of process, our loyal customers love the fact that we provide the ICONIC service that means that we are always as good as our last event.

To ensure that this occurs, ICONIC has a company policy about how we handle and gather information or do our job.  This is essential to the company brand and how we are perceived and regardless of whether you have just started or you have been working with the company for months or years, you need to ensure that you adhere to our 100% on point delivery of all things as part of your job.

You can only be ICONIC in what you do by following the company mantra and statement of success which is ...

Information leads to Knowledge ...

Knowledge leads to Awareness ...

Awareness leads to Wisdom ...

Wisdom leads to Power and Success ...

Power/Success leads to SELF-ACTUALIZATION!

Self actualization is what allows people to live happy lives, and careers and most successful people who reach this peak are often the most successful in their fields of work and life.  To understand more of what self-actualization is or means click here.

All employees, contractors or freelancers associated with ICONIC are asked to follow and work towards the company mantra.  This is a great way to ensure that you are successful in your work and field of expertise with ICONIC.

VIEW your 2nd TRAINING VIDEO about Never Assuming and how to always remain 100% on point.

Training Video 02 = Never Assume - the Iconic way to reduce errors


As part of this part of the training we also recommend you read the FAQ of If unsure on something or anything about my job or role or there is a problem what should I do?

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ


 

2019-12-30 13:20
Company Administration Managment Dept.

04 Training All Persons = Slack Threading and Thread conversations

There is an additional feature in SLACK that allows for conversation threading.  This refers to specific ongoing conversations are unique and specfic and therefore are a thread.  A continued ongoing conversation.

Remember that all communication between ICONIC staff, its associates and contractors must be done through Slack software. ICONIC has a limit number of inbound phone lines for our customers. Let's face it, we are here because of our loyal customers and if staff and contractors were using the phone lines to communicate with each other, there would almost no lines available for our customer and this in itself would affect the company sales and the happiness of our customers. Let's remember that it is not good business practise to have a customer waiting for too long or them receiving a busy tone. ICONIC does not use an AVR phone system like some of the other major companies. An AVR phone system is where you are asked to press 1, then press 3 and it places you into the correct department. Our customers always speak with a real human being and if our receiptionist cannot find an ICONIC person to assist with a customer, we don't let the customer stay on hold, our receptionists take down the details of the customer and an activity is created for that ICONIC person to return the call or activity.

This is why ALL COMMUNICATION between ICONIC staff and contractors is to be done using SLACK.

 

VIEW your 4th TRAINING VIDEO about Slack Threading and how to use it.

Training Video 04 = Threading in Slack


As part of this part of the training we also recommend you read the FAQ and KB about Slack. You have already read the FAQs on Slack and therefore you will not have to do it again, however if you have not or are not familiar then this will help you greatly in your job. To view the manuals for Slack, please click here.

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ


 

2019-04-12 06:47
Steve Baltzois

FAQ 01 Training All Persons = FAQ login and how to use the FAQ

ICONIC FAQ and KB is written for all ICONIC staff, employees, contractors and freelancers.  It is the knowledge base, training manuals, frequently asked questions and almost all the tools of information you need to do your work with the Company.

The information contained in the FAQ and KB of the company server is copyright protected and can only be used while your employment, agreement or contract is valid and current with the company.  It cannot be used for personal use or taken outside of ICONIC servers.  If you have printed out the documents or information and you leave the company or are terminated from the company all materials are to be returned to the company within 24 hours.

 

FAQ TRAINING VIDEO about Logging IN to the FAQ and how to use it.

Training Video = FAQ Login


As part of this part of the training we also recommend you read the FAQ and KB about Slack. You have already read the FAQs on Slack and therefore you will not have to do it again, however if you have not or are not familiar then this will help you greatly in your job. To view the manuals for Slack, please click here.

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ


 

2019-04-12 06:48
Steve Baltzois

05 Training All Persons = Using SLACK Shift Work Codes when starting and finishing your work shifts.

Depending on what your job or role is, you may be required to use the SLACK Shift Codes to indicate to your supervisor and to your department that you have started work, when you go on a break and when you have finished your day's work or shift. 

The SLACK Shift Work codes are mostly used for staff or contractors in the following departments with ICONIC.
It is important to start your work and enter your shift work codes at the same time of your planned and allocated scheduled rosters, call sheets or work shifts.  Changes to your scheduled rosters, call sheets or work shifts require a minimum of 5 days notice to your supervisor and need to be approved.  For urgent changes a minimum of 24 hours notice is required and approval obtained by your supervisor.

  1. Sale Staff or Sales Global
  2. Event Managers or Event Staff
  3. Production Runners
  4. Set Designers or Prop Department.
  5. Chauffeurs
  6. Accounts Staff or Accounts Department
  7. IT staff and Software and Web Developers

If you are unsure as to whether you should be using the SLACK Shift Work Codes, contact your Department Supervisor to check.

 

NO TRAINING VIDEO about Slack Shift Work Codes.

Training Video = not available.


As part of this part of the training we also recommend you read the FAQ and KB about SLACK Shift Work Codes.

We also recommend that you read as part of your training the following FAQs:

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ


 

2019-04-12 06:47
Steve Baltzois

Policy on Travelling, Transportation, Accommodation and Flights.

The information stated below is the duties, agreements, and responsibility of all workers who are working or contracted to/by Iconic Productions regardless of whether they are full-time, part-time or casual, volunteers. The clauses below may be different to your signed agreement. If this occurs, your signed agreement will supersede the exact same clause as displayed herein. 

TRAVELLING / TRANSPORTATION / ACCOMMODATION:

  1. The COMPANY will pay for and provide the following event management, coordination, planning and services to the WORKER for each event the WORKER is rostered to perform at, where the WORKER is required to perform in an event that is 250 or more kilometres from the WORKER's state city capital GPO place of residence. All travel arrangements and decisions will be at the discretion of the COMPANY.
    1. The event management team of the COMPANY will, plan, book and schedule all flights/transport to ensure that the WORKER arrives on time to their events, which includes scheduling and booking flights as requested, making arrangements and managing all travel arrangements with vendors and their support staff.
    2. Coordination & booking of all rentals/hire as approved by the COMPANY for the event.
    3. Coordination & booking of all transportation as approved by the COMPANY for the event.
    4. Coordination & booking of all accommodation needs as approved by the COMPANY for the event.
  2. In the event the COMPANY is forced to change the date of a booking, flight, accommodation or related service for an Event, every effort will be made by the COMPANY and its staff to transfer location reservations, and bookings. The WORKER agrees that in the event of any changes, they will accept all changes and indemnify the COMPANY of any loss or inconvenience it may cause to other arrangements and/or engagement the WORKER had

  3. Personal Information and Disclosure
    In order to deliver the services of travelling, transportation and accommodation to the WORKER and for the purposes set out, the COMPANY may disclose the WORKER’S personal information to organisations outside the COMPANY.  The WORKER’s personal information is disclosed to these organisations only in relation to COMPANY and related companies providing services to the WORKER. These organisations may carry out: customer enquiries; mailing systems; billing and debt-recovery functions; information technology services; marketing, telemarketing and sales services; market research; and web site usage analysis. The COMPANY takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.  In addition, we may disclose the WORKER’s personal information to: authorised representatives or legal advisers (when requested by you to do so); our related companies; our professional advisers, including our accountants, auditors and lawyers; government and regulatory authorities and other organisations, as required or authorised by law; organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (e.g. securitisation); and other telecommunication and information service providers.

  4. Indemnity
    1. All material provided, through the coordination, planning, and booking of reservations and/or schedules is derived from sources believed to be current and accurate as at the date of publication/purchase and is provided in good faith. The COMPANY makes no representation or warranty that any material provided to the WORKER will be accurate, reliable or complete (nor does COMPANY accept any responsibility arising in any way for errors in, or omissions from that material, even if those errors or omissions occur on account of COMPANY negligence).  The COMPANY makes no representations as to the nature, quality or suitability about any or all of the bookings/reservations provided and the WORKER agrees that the WORKER shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular booking.  Nor does the COMPANY make any representation as to the nature or quality of the goods or services provided by the listed businesses and service providers, or as to their suitability for the purposes of persons using the details. The COMPANY shall have no liability, in negligence or howsoever, for any loss, damage, liability or inconvenience suffered by the WORKER or any other person as a result of their use of the details.  Any person proposing to use or rely on any of the contact details should first satisfy themselves of the currency and accuracy of those details and any other information displayed on documentation/reservations received.  The COMPANY will not be liable, in negligence or howsoever, for loss, damage, liability or inconvenience suffered by the WORKER or any other person resulting from any action or decision by the WORKER in reliance upon the information provided by email, fax or post or any propagation of computer worms, virus, internet access difficulties, malfunction in equipment or software, interruption, communications failure or delay in operation.

    2. The COMPANY and its agents act only on behalf of the WORKER and upon the express condition that the COMPANY shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party, which is to or does supply any goods or services.). Without limiting the foregoing, The COMPANY does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. The COMPANY is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the vendor and/or the WORKER.

    3. Occasionally, it may be necessary to alter or amend itineraries. This may be due to road, weather and other operational needs prevailing at the time, and is always made in the best interests of the WORKER’s comfort.  Any personal expenses incurred by the WORKER as a result of any delay, alteration or curtailment of any tour, booking and/or reservation whether caused by mechanical defect, strikes or any other cause are the responsibility of the vendor (we strongly recommend all WORKER take out Travel Insurance, at their own expense).

  5. Bookings / Schedules / Itinerates / Reservations:
    1. The COMPANY and its staff reserve the right to select the most affordable, flight, airport seating and features, including excess baggage, location convenient accommodation or car rental location when coordinating, planning and booking such services for and on behalf of the WORKER.  The WORKER agrees to accept all reservations and bookings completed by the event management team of the COMPANY.

    2. The COMPANY and its staff will be the sole decision maker as to the choice of airline, hired/rental car, location and accommodation housing and changes to any reservations or bookings by the COMPANY and under no circumstances can an alteration be made by the WORKER, without the written approval of the COMPANY.  Where the COMPANY does not approve or consent to changes being made and the WORKER makes their own arrangements all costs incurred by the WORKER will be at the WORKER’s expense and all costs incurred to the COMPANY for the changes will be required to be paid back by the WORKER to the COMPANY, by deducting it from the WORKER’s wages.

    3. Where the WORKER requests to reside with a family or friend in a family or friend’s house, travel in a family or friend’s car to a location and/or event the COMPANY will not arrange any travel, accommodation services for the WORKER and the WORKER agrees that they will not be paid any related allowances where this occurs.  In the event the COMPANY has planned, booked, scheduled and paid for reservations for the WORKER and the WORKER is found to have organised or resided with a family or friend in a family or friends house, and/or travelled in a family or friend’s car to a location and/or event, the COMPANY will deduct the costs incurred for the entire cost of the booking/reservations from the WORKER.

    4. The booking / schedules / itineraries / reservations paid for by the company for an Iconic WORKER (employee or contractor) for the purpose of Airplane / Flight Travel; Accommodation; rental or hire vehicles is specifically for the Iconic WORKER (employee or contractor) named on the reservation and/or call sheet roster.  Family or friends of the WORKER are not permitted to enter or travel on the same flight reservation of the WORKER; enter or reside in the accommodation provided by the company for the WORKER; and enter or be the rental/hire vehicle provided to the WORKER.  The company does not provide, nor will provide insurance or liability protection for the family or friend of the WORKER and therefore the family and friend is not insured by the company or the relevant airplane, accommodation or rental vehicle company to enter or have access to the bookings / schedules / itineries or reservations.  The WORKER will be responsible and liable for all damages and/or criminial/civil lawsuits by breaching this policy.  Where the WORKER wishes for a family or friend to be invited, partake, enter of have access to the flight, accommodation, rental hire car the WORKER must request and obtain written permission from the event management supervisors and the other WORKER's that may be also present on the flight, accommodation or rental hire car before allowing their family or friend from entering or being invited.  Where the approval is permitted for a family or friend of a WORKER to be invited, the WORKER is solely liable and responsible for their family or friend's actions and behavior, including the damages, costs and/or any criminal or civil lawsuit initiated due to the WORKER's family or friend invited.

    5. In the course of attending a reservation, the WORKER shall have no authority to incur expenses in the name of and/or on behalf of the COMPANY unless such expenses are otherwise expressly authorised by the COMPANY to incur same.

    6. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited: the COMPANY will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with accommodation location, airline, and/or rental company that has been organized by the COMPANY for the WORKER.  The COMPANY makes no warranty or representation as to suitability of any product or service booked.

    7. The WORKER is responsible for reading and understanding the terms and conditions of each vendor for all booked schedules, and reservations and is responsible for adhering to the vendor's terms and conditions.

  6. Airplane / Flight Travel:
    1. No airplane or flight travel will be provided under 250 kilometres, or when the WORKER decides to arrive or leave from an event or tour earlier or later than the designated tour dates.  Where an WORKER is allocated to perform at an event for 1 day only, no accommodation will be provided.

    2. All additional charges that are incurred by the WORKER that are not shown on the airfare confirmation, will be at the expense of the WORKER.

    3. Any additional charges for excess baggage will be at the cost of the WORKER and will be required to be paid at the AIRPORT upon departure.

    4. The WORKER must arrive at the airport no less than required set time by the airline before departure.  If the WORKER misses their allocated flight, is late, does not show up or is removed from the airport for any reason, other than a medical reason, the WORKER will be required to pay for the total amount of the airfare and any additional charges to the COMPANY.  The amount will be deducted from the WORKER’s wage.

    5. The WORKER is responsible for reading and understanding the terms and conditions of the airline booked and is responsible for their own actions on the plane.

    6. Additional Information can be found on each individual call sheets and it is a requirement that the WORKER complies with all company policies and procedures.

  7. Accommodation:
    1. No accommodation will be provided under 250 kilometres, or when the WORKER decides to arrive or leave from an event or tour earlier or later than the designated tour dates.  Where an WORKER is allocated to perform at an event for 1 day only, no accommodation will be provided.

    2. All additional charges, late fees, mini-bar expenses or damages to the hotel room or accommodation will be at the expense of the WORKER.

    3. The WORKER is responsible in ensuring they adhere to all state and federal laws with regards to housing a person under the age of 18 in an accommodation location that has been booked.

    4. At the discretion of the COMPANY accommodation booked may be AIRBNB rooms, AIRBNB business account entire homes (where an allocated room in the entire house is provided to the WORKER), single hotel rooms, serviced apartments with separate individual bedrooms or twin share or multiple separate beds in one room.  In the event that twin share or multiple separate beds in one room housing is booked, the COMPANY will ensure that all male WORKERS are housed together and all female WORKERS are housed together and separately from the male WORKERS, but may be in the same accommodation/house/dwelling.

    5. Under no circumstances is a family or friend permitted to sleep-over or reside in an accommodation location booked by the company for a WORKER.

    6. The accommodation booked for the WORKER may be at minimum 2 stars dependant on the location of the event or the financial cost to the COMPANY.

    7. If the WORKER does not show up, does not check in or cancels the accommodation booking, the WORKER will be required to pay for all charges, services fees, administration or cancellation charges the COMPANY has incurred and/or charged.  The amount will be deducted from the WORKER’s wage.

    8. Some accommodation providers require a credit card imprint or equivalent at check-in to cover incidental charges. The WORKER registering at check-in will be required to provide a personal credit card for these incidental charges, however should not be expected to pay for the room.  In the event the accommodation provider charges the WORKER for a room, already organized and approved by the COMPANY, the WORKER must immediately contact the COMPANY to inform them of this.  The COMPANY will reimburse the WORKER upon receipt of the payment.

    9. The WORKER will be responsible for reading and abiding by the terms and conditions of the accommodation provider.

    10. Additional information will be provided on each individual call sheet that is issued to the worker.  It is a requirement that the WORKER follows and complies with the company procedures and instructions on the call sheet as well.
      For more information regarding the company policy on Accommodation refer to Accommodation and Company Policies regarding Accommodation

2019-04-12 06:59
John Khoury

Smoking, cigarettes, tobacco or anything relating to the process act or behavior of smoking.

Smoking and government regulations on smoking (which refer to any process in making, using, creating or being involved) in using cigarettes, e-cigarettes, cigars, pipes or any item or paraphernalia relating to the act of smoking tobacco or any other item is becoming a very legislative part of everyone's lives.  In view of specific incidents the company has now decided to also implement a more formal policy for all workers of the company in regards to smoking.  While there are elements of smoking clauses in different policies within the Company Policy and FAQ server it is now become essential to make a dedicated policy on this issue.

All workers of the company are required to adhere to the following:

  1. Obey all cigarette, tobacco and smoking laws in the jurisdication they are in.  Workers unsure of the smoking laws in the jurisdictiona they are in should, on their own accord, research using google or any suitable browser.  Depending on your location of the company your smoking laws refer to the following search link https://www.google.com/search?client=firefox-b-d&q=australian+smoking+laws
  2. Where working at an event where the venue is a school or child related venue, obey all smoking laws in relation to this legistaion of smoking in child-orientated locations or venues. Depending on your location of the company your smoking laws refer to the following search link https://www.google.com/search?client=firefox-b-d&q=smoking+laws+near+schools.

  3. Be aware of the effects of passive smoking and how this may affect other workers.

  4. SMOKING IS NOT PERMITTED on any occasion or time whilst in a company vehicle, rental vehicle, chauffeur vehicle, transport vehicle that has been provided by the company to the worker.

  5. SMOKING IS NOT PERMITTED on any occasion or time whilst in a company leased house, property, AirBusiness accommodation, room, motel or hotel that has been booked by the company for the worker.
    1. Where smoking is permitted while at a company booked property/accommodation while working or on tour ...
      1. The worker must obtain written or SMS/TEXT proof of the permission granted from the hotel management or representative of the hotel or the Accommodation Host (as stated in the Accommodation Call Sheet).  Failure to receive written permission as required will result in the company policy as stated in clause 5 above.
      2. Only be done external to the property/room.
      3. It must always be outdoors.  Smoking indoors is not permitted for any reason.
      4. Where the worker is smoking outdoors of the property/room ...
        1. it is the responsiblity of the smoker to ensure that the smoke or odour does not enter the indoor area of the property/room. 
        2. Where this occurs the smoker must ensure they are at least 2 metres from the opened window or door, or the smoker has closed the window or door to ensure no smoke enters the indoor area of the property/room. 
        3. It is the responsiblity of the smoker to ensure they inform the other persons on tour who are indoors if they are ok with the windows/doors are closed.
        4. If a situation arises where the majority do not wish to have the window/door closed for suitable reasons the smoker must be 4-5 metres from the opened door/window of the property/room.
        5. It is responsibility of the smoker to have with them a deordorizer to remove all scent of the tobacco or smoking odour.

      5. Ashes, used cigarettes, ashtray and any left over substance or material of the smoked item, must remain outdoors at all times.
      6. On no occasion must the ashes, used cigarettes, ashtray or any left over substance or material of the smoked item be brought indoors of the property/room for any reason.
      7. On no occasion must the ashes, used cigarettes, ashtray or any left over substance or material of the smoked item be discarded inside the property/room. 
      8. All ashes, used cigarettes, ashtray or any left over substance or material of the smoke item must be discarded outdoors or in an outdoor bin, external to the property/room, or left outdoors.

  6. SMOKING IS NOT PERMITTED on any occasion or time whilst in company uniform.  If a worker wishes to smoke while in company uniform they will be required to wear civilian/private apparel over the company shirt or logo whilst smoking.  Smoking whilst in company uniform is not permitted.

  7. SMOKING IS NOT PERMITTED on any occasion or time whilst indoors at a company booked venue, accommodation, vehicle of transport.

  8. Where a worker is permitted to smoke in an approved area and is not in breach of the company smoking policy ...
    1. The worker must ensure they have a deordorizer to mask/remove the odour and scent of smoking from their persons.
    2. Halitosis and a smokers breath is very common in smokers and therefore if you are prone to this, the worker must have breath mints to mask or remove the smokers breath.

Questions Asked and Answered:

  1. David Phillip | 21-Jun-2020 07:18 |
    what is policy and procedure if whilst at a leased property the designated smoking area is at the back rear of property, however the garbage bins are at the front and the only way to access the bins from the rear of property is through the house premises. In such circumstances what is procedure for disposing of the used ash? Is it acceptable, providing there are no safety or odour issues to place all the used ash into a disposable bag, walk directly through the property and immediately dispose of the bag into the appropriate bins?
    1. answered by @steve.baltzois 21-Jun-2020 17:56
      1. exactly as you said.  The ashes need to be put in a scented bag or a locked/tied bag and taken thrown the property to the garbage bins.  Most homes have a side passage way and this should be the first place to walk through before going through the property.  If there is no other way to take it out, going through the property with the ashes in a sealed bag is acceptable in this case.

2019-04-16 00:45
Steve Baltzois

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I view or access my call sheet rosters and events and how to I confirm my attendance to my call sheet rosters and events?

Iconic Productions and Iconic Performances uses Google Business Calendar (GSuite) to roster all workers on their call sheets and events to perform at. As a worker with the company you will be given access to our Google Business Calendar to:

  1. View your Call Sheets and Event Rosters
  2. Access the content and notes of all Call Sheets and Event Rosters.
  3. Confirm your attendance to all your Call Sheets and Event Rosters.

Event Rosters and the touring schedule are done in advance and you will be rostered, depending on your work status in advanced.

Call Sheets however are planned approximately two weeks before the period of work and is often sent out when approved within the first 7 days of the upcoming week. Depending on the workload of the event managers it can be at minimum 3 days before the upcoming week.

When your rostered on an Event or call sheet or a work shift you will be notified on SLACK of the roster. You will then need to access the Google Calendar with the appropriate login details provided to you and view the call sheets and rostered events on the Business Calendar and confirm your attendance.  Not all planned work shifts are listed on your Call Sheet Rosters.

To confirm your Attendance to a Call Sheet or Rostered Event do the following:

  1. Login into the GSuite Business Calendar https://www.google.com/calendar with your username and password provided to you.
  2. Follow the onscreen prompts.
  3. You will enter the Calendar and you may view the calendar in either Day, Week, or Month.
    1. To view in Day press D
    2. To view the Week press W
    3. To view the Month press M.
  4. You will see all your call sheets and events. Those you have not yet confirmed will be displayed in White.
  5. Those you have accepted and confirmed will be displayed in a solid color.
  6. To confirm your call sheets and rostered events click on each individual event on your calendar. At the very bottom of the event you will see the following options

    Yes = meaning you have accepted the call sheet roster or event and attending.
    No = meaning you are not attended the call sheet roster or event (see notes below)
    Maybe = DO NOT PRESS OR USE under any circumstances. Iconic Servers do not recognize this command from Google Calendar.
    1. You are required to confirm your acceptance of this event by clicking on the YES button on the event on the calendar.
    2. Do not click on the word “ACCEPT” or any other links as the system will not accept this and do not use any other software to confirm your attendance as this may make your acceptance void and your shift will be given to someone else.
    3. Please note, DO NOT press MAYBE as staff are required to either accept or not accept their attendance to a shift.
    4. You should not be pressing NO on any of the call sheets, as most of your unavailability would have been provided to the event managers on Slack and using the notification for leave form. Pressing NO on a call sheet can result in termination of your work with the company.
  7. To view the details and specific notes for the Call Sheet or Event, you only need to press on each individual rostered call sheet and read the content. Any edits or changes you make, will on be reflected on your view of the calendar. So it is recommended that you do not make changes to the event notes and only use your access to view your roster and call sheets.
  8. The Google Calendar feature that you have access to, is not for providing the events staff with your availability. It is to use to view your roster, call sheets, locations of venues and rostered work. No communication other than YES and NO is received between the Google Calendar and Iconic Servers.
  9. All communication of your unavailability should be provided on Slack and the use of the form and provided in the time required as per the unavailability policy.
    1. It is important to start your work at the same time of your planned and allocated scheduled rosters, call sheets or work shifts.  Changes to your scheduled rosters, call sheets or work shifts require a minimum of 5 days notice to your supervisor and need to be approved.  For urgent changes a minimum of 24 hours notice is required and approval obtained by your supervisor.

The calendar is always set to use the Standard Australian Eastern Timezone. Please ensure that when you are looking at your roster that you do not make changes to the settings as this can interfere with the timing of your call sheets and event rosters.

If you are casual, your unavailability must be provided to the event managers 1 month in advance on Slack or by using the Leave of Absence form that is found on the company server.

 

IMPORTANT INFORMATION about CALL TIMES and the CALL SHEETs.

  1. Iconic Productions has partnered with Rome2Rio and this is a free service for you to use. The site gives you approximate directions, bus and train numbers to collect and estimated costs to allow you to plan your best way to get at your location and work on time.

  2. Call Sheets should be confirmed within 48 hours of receiving the notifications and/or invitations.

Questions Asked and Answered:

  1. David Phillip | 11-May-2020 02:03 |
    Suggestion: as all employees should never press "maybe" and availability should always be given at least 1 month in advance, simply have "Yes" as the only option?
    1. answered by @beau.sherman | 15-May-2020 10:29 |
      1. David while this is a good suggestion understand that the rostering system for our call sheets are done using G-Business Suite (Google's) third party program and Google software is not designed just for our needs. We do not have permission or access to Google's source code.  The other thing to know is employees are not the only ones who work at the offices.  There are freelancers, volunteers and contractors and they need to have different allowances in accepting the rostered work by using the No or Maybe options.  Can I suggest for you and for other employees to only press YES and to learn and read the steps here.  It is not too hard to press YES and to know what you are needing to do.  I am sorry but your suggestion cannot be added to a development evolution for an upgrade because of these reasons.

2019-04-16 00:42
Nikolas Harrington

Grooming, Body Odour, Hygiene and Company Etiquette for all Iconic Workers and Contractors

 Updated 14 Sept 2020 12:53 by @Reception Staff at Iconic Productions Sydney-Holly on behalf of Executive Team  

  1. From the Executive Meeting last Friday to go with the times of the language used currently the term "master" for CCRPs under the age of 16 are now
    1. to be referred to as "young man" if the CCRP is male
    2. to be referred to as "young lady" if the CCRP is female. 
    3. The term "master" is obsolete.
  2. Ladies and gentlemen could now be replaced with "Folks".  The term "Ladies" or "Gentlemen" can still be used.
  3. If there is a mix of woman and man in the group the term "Folks" is adequate.

Whether you are a worker, contractor or employee of Iconic (the company) you are required, as an Iconic worker to always remain professional, respectful courtesy and honorable in all your dealings with the company customers, property accommodation owners or hosts, suppliers, other Iconic workers, volunteers, associates or affiliates (herein known as Iconic Associates). The high standard of Iconic and the company’s brand image is a precedence not seen in many companies. Therefore as an Iconic worker you must always maintain the high standard of the Iconic Brand and maintain the goodwill of the company brand and image.

In addition to the high standard the company prides itself on to be a professional Iconic worker there is a set etiquette that is required from you to be and continue to be an Iconic Worker. At Iconic Productions our Grooming, Body Odour, Hygiene and Company Etiquette dress code typically requests that all workers exercise good judgment regarding their appearance and hygiene. Failure to maintain and behave per the etiquette of an Iconic worker may result in termination of your work, agreement or contract with the company. It is imperative that you understand, acknowledge and behave with the etiquette that makes Iconic, so Iconic and to always stand proud of the work you do, the experience the people who connect or engage with you receives and the goodwill of the company brand.

Grooming, Hygiene and Appearance Etiquette:

  1. Always wear black pants (no shorts), black shirt, and the company Iconic Black Production Crew Vest where provided.
  2. Always wear formal shoes or safety boots. No sneakers, flip-flops, crocs or other types of shoes.
  3. Your uniform and clothing must always be ironed and washed/clean on a daily or weekly basis (where required).
  4. Your uniform and clothing should not be faded, have tears or showing signs of age (for instance: fraying).
  5. Try to be clean shaven (no 5 day growths), unless it is part of your role/duty.
    1. If you have a moustache or beard it has to be groomed and tidy.
    2. Growing a beard or moustache must occur outside of the period of being an allocated work.
  6. Hair must be gelled, or washed and combed. Appearance is a must and hair that appears like bed-hair is unacceptable.
  7. Shower, bathe or wash on a regular basis, before or after a work.  It is recommended that after long travels on tour or after a day staging or performing, a shower to rid the body of sweat and dirt prevents unpleasant odours.
  8. Have a pleasant odor. Body odor is to be used to avoid body or foot/shoe odor at all times with anti-persiperants, disinfectants or colognes.
    1. Flatulence in the company vehicle, accommodation rooms, at venues, or near customers, suppliers, hosts can be deemed offensive by others and can be found to be disrestful and leaves horrible odors. All workers are to resist flatulating in a company vehicle, accommodation rooms, at venues, or near customers, suppliers, hosts. If you are in need of releasing gas from your digestive system ensure you are at a respectful distance and proceed to evacuate your colon.
  9. Do not pick your nose, clean your ears or teeth when close to an Iconic Associates.
  10. Halitosis (bad breath) is very common and therefore if you are prone to this, or eat garlic or smoke, you must have breath mints to avoid this at all times.
  11. Clean hands and skin. If you have excess dermatitis or acne, makeup is required
  12. No visible tattoos or piercing. All tattoos must be covered and all visible piercing must be removed, with the exception of earrings.
    1. Earrings must be small and no bigger than a 5 cent piece.
  13. Do not touch or shift your private parts where you are near or in visible proximity of Iconic Associates.

Communcation Etiquette:

Iconic Productions has a very strict policy on the way we handle ourselves and communicate with Iconic Associates using or seeing or watching an Iconic Event. There is no exception to this and must always be maintained at the highest standard. In addition to normal policy of communication as an Iconic worker there is even a stronger etiquette that must be adhered to at all times.

  1. Always speak in English. Where translation is required, use the Google Translation APP to document and record what is being said in another language. Use this only if absolutely required. (There should never be a spoken conversation between an Iconic worker and an Iconic Associates in another language for any reason).
  2. Always speak clearly and softly to be understood.
  3. Always be happy, smile and enjoy the conversation.
  4. Keep the communication discreet.
  5. Keep the communication succient to the question and do not go into a huge conversation and elaborate.
  6. Always refer to an Iconic Associates as
    1. Sir (for males)
    2. Madam or ma'am (for females)
    3. Gentlemen (for groups of males)
    4. Ladies (for groups of females)
    5. Master (refer to updated note on 14/09/2020 at top of policy) (for children or persons under the age of 16).
  7. Only use their first name when checking/confirming/verifying/identifying or speaking to Iconic Associates.
  8. Do not argue with an Iconic Associates, regardless of whether they may be at fault or wrong, always maintain a professional approach and be respectful.
  9. Do not ask personal questions and try to avoid answering personal questions (i.e. what they do for work, where they live, salary, etc).
  10. Do not provide personal answers about yourself (i.e. Living Address, Salary, Marriage Life).
    1. It is acceptable to talk about your work, your position with the company and promote the Company to Iconic Associates as a potential new customer or supplier for Iconic. Remember that while you are an Iconic Worker you are also the first image they see of the company and this is a good opportunity (where practical) to promote the services and products of the company to the Iconic Associates).
  11. Do not talk about sex, religion or politics with Iconic Associates. If the Iconic Associates commences a conversation of this matter, only listen, but do not engage or express your opinion. Refer to Active Listening Skills Technique to avoid any potential confrontation.
  12. Do not talk about wages, income, where you live (address, location). It is not required and should not occur.
  13. Do not talk about personal issues you have with Iconic Associates.
  14. Do not discuss, comment or react to poor behaviour of other users / customers / workers / pedestrians or vehicles. Even if the Iconic Associates makes a comment it is important that you do not engage and professionally knod your head to acknowledge their conversation.
  15. Always provide Active Listening Skills to the Iconic Associates.
  16. Do not engage with a group conversation or react to the conversation be spoken amongst the Iconic Associates, unless you are spoken to, then follow company policy on communicating with Iconic Associates.
  17. Do not accept an offer for dinner, drink, outing or a request for any social media connection or any type of relationship.
  18. Do not exchange phone numbers for any reason, except during an accident or injury.
  19. Do not talk about who you met, chauffeured, or serviced or what you heard, overheard, or saw to any other person or video or recording device that is external to the Iconic Company Brand (this includes other Iconic Associates who have engaged with you or you have made contact with). This means telling your friends or family that you drove Mel Gibson, or Delta Goodrem, or Russell Crowe was at the venue and he was talking about a new movie, etc.
    1. Communicating or spreading information of what you are privy will be instant termination of your role/position within the company.
    2. All communicating or sharing of information of Iconic Associates or things you may have overheard with Iconic Associates can only be shared amongst a live and active Iconic Member and within the internal staff of Iconic Productions.
    3. Do not share any information to the media.
    4. Do not share any information for money or royalty.
    5. The only exception to this policy of etiquette is if you are required to do so in case of a legal matter, however you must remain from providing the information until approved by a Legal Representative of Iconic Productions.
  20. Do not over compliment Iconic Associates. For example, "you smell nice today" or "you look beautiful", or "what cologne/perfume are you using".
  21. Be truthful and honest with all communications with Iconic Associates. Do not lie or make up a story if you don't know the answer to it. Respectfully inform the Iconic Associates that you are not sure or don't know about it, then proceed to obtain the correct answer from someone within the company and if required pass it to the Iconic Associates.
  22. Do not ask the Iconic Associates for a dinner date, to be seen again, or for anything that is of a personal nature.
  23. Always end your conversation in a positive fashion, when the Iconic Associates is departing with comments such as:
    1. Have a wonderful day.
    2. Enjoy your evening.
    3. It has been a pleasure looking after you today.
    4. Thank you sir/madam.

What to do if you find another Iconic Worker who is failed to meet the standard of this policy or is in breach of a clause stated herein:

  1. First and foremost, speak with the Iconic worker privately and in a professional way as they may not have been aware of not following the clause or standard.
  2. If after you have done step 1 and the worker continues the same behaviour, inform their supervisor.
  3. If after you have done step 1 and 2 and the matter continues inform the channel department supervisor on SLACK as a direct message only.
  4. If the matter continues, use the notification of liability and complete the form to make an urgent case / complaint to the company executive management team and company administrators.

Questions Asked and Answered:

  1. David Phillip | 15-May-2020 08:03 |
    Q: Whilst "on tour" cast and crew may occasionally get together for a dinner or meal together. Some examples of this can be whilst all physically travelling on tour and stopping for a meal break. Another example may be an end of tour dinner and get together at a mutually agreed venue. Under such circumstances given that the event is not "official company business" Are any directives needed for the Supervisor to ensure that it is made clear that such events as those outlined above are NOT considered as on personal time of those who choose to attend?
    1. answered by @steve.baltzois on 24-May-2020 17:22
      1. If they are travelling on tour during a break, this would be considered a work break and the break would be required to be added in the Event Job Time Sheet. 
      2. If it is at the end of the tour and not during a call sheet roster or work activity it is personal time regardless and no directive is required.
      3. Anything during the working hours of the call sheet or work activity in this case is classified as a break. Any get together outside a call sheet roster or work activity or rostered work hours is personal time and all persons cannot classify it as work related or a break.  It is their own personal time.

2020-09-14 05:03
John Khoury

Accessing Company Forms or Not able to login into or access or use a company form?

Most company forms are now protected by the Company Server and JotForm.  Most of the company forms Iconic workers use will require an actual Iconic Worker's work email address and password to access the form.

To access a form that requests you to verify and login using your Iconic worker's email address, use these steps.

  1. Access the form as normal through the company policy and FAQ server.

  2. When requested click on   Connect with Google    button.

  3. Enter your Iconic Worker's Email Address.  This is the email address that ends in @iconic.productions or @iconicperformances.com.au or @worldsplayground.com or @staff.iconic or @startlogic.worldspl. If you are not sure contact support your department supervisor.

  4. When requested enter your password and click on   Next    button.
    1. For security, you may be requested to have a verification code sent to your mobile.  The mobile you use must be the mobile you provided to Iconic during your worker's registration ID form.

  5. Once all this is entered, you will have access to the form.

Remember to log out after completing the form.  The log out button is different on many devices, but you can definitely find it if you look around on the form itself after submission.

Remember also when completing an Iconic form, do not DO NOT COMPLETE IT ON SLACK. Slack has it's own security protocols and it can sometime clash with Iconic servers protection.  Always open up a new internet browser or if you are clicking on a link from Slack, press on the button that pushes it to a fresh new internet page.

2020-05-29 05:40
Beau Sherman

Staff Training and Training Videos

Go to category

Main telephone numbers, contact details of Iconic Productions World Wide

To ensure that the right department and staff member assists you check the correct details before using to ensure the appropriate department/person is reached.

Please note: Some numbers are for internal purposes only and should not be given to customers. See below for contact phone number permissions.
Please note: The numbers below will be displayed based on your region and department. Internal numbers can only be viewed by staff within their selected group region.

(Iconic Productions & Iconic Performances Company Email Address Details: viewable by Australia/Asian Team only)

Please note: All staff have an assigned email address, however your company email address is used for login and server details ONLY and should NOT EVER be given out to customers, clients or people outside the company. Group Emails are created to ensure that all sales, customer enquiries, general enquiries, bookings, event management are quickly actioned and replied to by a staff member. Group emails ensure this, as staff may be on holidays, offline, not working or sick and we do not want any of our customers / clients or contactable people to wait around.

Staff
should only communicate to one another internally by the Slack Communications Server first or by phone if urgent.

Description

Phone Number / Transfer to

Email

Name to Send to

Important Notes

Global and National Phone Number
Administration Team (global)

1300 860 074

Allowable to all customers / staff / enquiries - global.

admin@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Group Account (no specific owner)

Number will redirect to specific Office
based on customers caller ID area code

Sydney Reception / Administration Team

+61 2 8916 6224

Only for Australia Customers / sales / general enquiries

reception_sydney@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Group Account (no specific owner)

 

Sales Team

+61 2 8097 2416

Internal number only for staff only

sales.team@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.

Group Account (no specific owner)  

Event Management Customer Support
(Australia & Asia)

+61 2 8916 6224

Only for Australia & Asia Customers
who have pre-booked events or orders

event.managers@iconicperformances.com.au

Allowable to all customers / staff / enquiries
Australia and Asia.
Group Account (no specific owner) Only transfer if customer has pre-booked event or order

Event Management Team (Internal use Only)
(Australia & Asia)

+61 2 8097 2411

Internal number only for staff only

event.managers@iconicperformances.com.au

Allowable to all customers / staff / enquiries
Australia and Asia.
Group Account (no specific owner)  

Event Management Team
(USA & Canada)

Transfer to USA Reception

+1 213 814 3499

event.managers@iconic.productions

Allowable to all customers / staff / enquiries.
Prefer for USA, Canada & United Kingdom Customers

Group Account (no specific owner)

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (USA & Canada Customers)
Number will redirect to specific Office based on customers caller ID area code

Event Management Team
(United Kingdom)

Transfer to UK  Reception

+44 20 8 144 8221

event.managers@iconic.productions

Allowable to all customers / staff / enquiries.
Prefer for United Kingdom Customers

Group Account (no specific owner)

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (United Kingdom Customers)
Number will redirect to specific Office based on customers caller ID area code

Accounts Department (for Australia & Asia Only)

+61 2 8005 6682

Only for Australian & Asian Customers who
have pre-booked orders or events
Best to give National Number for easy call transfer.

accounts@iconicperformances.com.au Group Account (no specific owner)  
Accounts Department
(Upset Customer with accounts enquiry)

+61 2 8005 6682

Only for Australian & Asian Customers who are upset
with accounts enquiry

peter@iconicperformances.com.au

Internal email only for staff only.
*** Make sure you create an Activity for Peter to action
Peter Murphy Internal email only for staff only.
*** Make sure you create an Activity for Peter to action

Technical Support (online Booking)
*** Customer ONLY

+61 2 8011 3785

Internal number only for staff only.

Go to or click on
https://www.iconicperformances.com.au/contact.php

1) Click on Report Technical Support
2) Complete Technical Support Form
3) Click Next
4) Enter CAPTCHA code
5) Click on Submit

Raj Kumar
(manager)
Group Account

Allowable to all customers / staff / enquiries - global.
Best to do this for customer, but you are allowed to
provide them with instructions as mentioned.

Web and Technical Support (Level 1)
*** Staff

+61 2 9558 8322

Internal number only for staff only.

support@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.
Lei Bao  

Technical Support (Level 2 or ERM Support)
*** Staff Only

+61 2 8011 3785

Internal number only for staff only.

support@iconic.productions

Internal email only for staff only.
Level 2 Support Team
Managed by Raj Kumar
 

Web / Tech Software Developers

+61 2 8011 3947

Internal number only for staff only.

 Use Slack to communicate  

 

Technical Support (Level 3 - )
*** Emergency / Urgent ONLY

+61 2 8005 5799

Internal number only for staff only.

Internal email only for staff only. Raj Kumar

This is direct contact details and
should only be used if no other numbers
are able to be reached.

Australian Sydney Office Fax Number

+61 2 8221 9625

To all customers / sales / general enquiries

   

 

         

USA Reception and Main Switch Board

+1 213 814 3499

   

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (USA & Canada Customers)
Number will redirect to specific Office based on customers caller ID area code

United Kingdom Reception and Main Switch Board

+44 20 8 144 8221

   

Allowable to all customers / staff / enquiries - global.
Provide only to customers in specific region (United Kingdom Customers)
Number will redirect to specific Office based on customers caller ID area code

         

DrumStory Media / News

 

dsymedia@iconicperformances.com.au

Allowable to all customers / staff / enquiries - global.

Group Account (no specific owner)

 
         

Production Team (Cinematographer / Editor)

 

eli@iconicperformances.com.au

Internal email only for staff only.

Eli W

 

Production Team
(Australia and Asia)

 

production-team@iconic.productions

Internal email only for staff only.

Group Account (no specific owner)

 
         

Senior Producer / Logistics

 

con@iconicperformances.com.au

Internal email only for staff only.

Con Vourliotis

 
         

 

 

(Iconic Productions & Iconic Performances Company Address Details: ng>viewable by Australia/Asian Team only)

Description

Address

Permissions / Allowed to give out

Iconic Performances & Iconic Productions
Head Office / Postal Address
for Australia & Asian Customers)

Level 36, Gateway
1 Macquarie Place
Circular Quay, NSW, 2000
Australia

Allowable to all customers / staff / enquiries - global.
Prefer for Australia & Asian Customers

Iconic Performances & Iconic Productions
Head Office / Postal Address
for USA & Canada Customers)

601 South Figueroa Street
Suite 4050
Los Angeles CA 90017
United States of America

Allowable to all customers / staff / enquiries - global.
Prefer for USA & Canada Customers

Iconic Performances & Iconic Productions
Head Office / Postal Address
for United Kingdom Customers)

Level 17, Dashwood House
69 Old Broad Street
London EC2M 1QS
United Kingdom

Allowable to all customers / staff / enquiries - global.
PPrefePPrefer for United Kingdom Customers

 

 

2019-04-12 06:55
Steve Baltzois

Event Job Time Sheet for Iconic Employees & Contractors (How to complete the Online Event Job Sheet)

UPDATED FAQ POLICY 28 June 2019 09:29am

  1. The Event Job Time Sheet will no longer also be the form to use for quantity.  The Event Job Time Sheet will now be its own form and a new form will be used for confirming quantity attendance at all Iconic events.  Refer to the FAQ Policy "" for the link to the form for confirmation of quantity attendance.
  2. Updated instructions of how to fill out the Event Job Time Sheet.
  3. Updated link for Event Job Time Sheet is https://form.jotform.co/iconic_productions/event-job-sheet

We remind you of the following items to be aware of:

  1. All Event Job Sheets from today 20/Jun/2018 will now be submitted direct to the Accounts Department. 
  2. If fields are not entered correctly it will now result in a DELAY in processing your timesheet and your timesheet may be missed in the next paycycle.
  3. All Staff and Contractors are now required to ensure that you complete your Event Time Sheet accurately. 
  4. Notifications may be issued to you if non-compliant, however this will delay your timesheet being processed. 
  5. No longer will Event Supervisors be required to manually enter the Event Job Sheets or approve them. 
  6. If you make an error then it will be your responsibility to reissue the Event Job TimeSheet.  Duplicate entries will be made void and no reminder will be sent to you.
  7. We Remind you, your Event Job Sheet is a One TIME-SHEET per event/show/production needs to be completed by all EMPLOYEES, CAST/CREW STAFF and/or contractor. 
  8. Event Job Sheets must be completed and submitted within 5 minutes of your work/shift/job being completed. 
  9. A new event management job sheet is to be completed for each new date; new account reference; a new company/organisation.

Simply complete the fields to ensure that you have adequately entered your Work Hours.

 

IMPORTANT NOTICE: This is a legal document and should be completed by each individual cast/crew member.  DO NOT ASK or DO NOT complete this document for another person.

Until the Iconic Productions Roster system is ready all Event Job Sheets, will be completed and submitted using the temporary online Event Job Sheet.

The online Event Job Time Sheet is accessible on all devices, including smart phones with an internet connection.

  • The term OPERATOR herein means and refers to the Owner of the Event, Managing Agent, Iconic Productions and/or it associates.
  • The term WORKER herein means and refers to an employee and/or an Independent Contractor of the OPERATOR.

The event job sheet, must be completed accurately and each field must be filled in. Failure to do so, may result in delays in payroll.  It is important to acknowledge all time are to be written in Military (24 Hour Time), unless where it requests an a.m. or p.m time.  The Payroll and Invoicing system is a very complicated system that is coded to sync and match with Call Sheets, Rosters and Event Times and if times are not complete and accurate the system halts the process and delays will occur.  If an event time sheet is not accurately completed and the process followed, delays will occur and Iconic's Account Staff and the company is not liable for delays due to errors made by not following the procedures.

We No longer will be accepting or using a paper version of the Event Job Sheet.

 

When the Form Loads you will be required to complete all the details as required.  There is enough information on each field to help you understand what to enter and what to do.  However if you have any questions, the Event Management Staff and Team Supervisors have been trained to assist you.

  1. Read the legal disclaimer and make sure you understand in full.
  2. Press NEXT

To assist you with understand how to complete your Event Job Time Sheet, it is important you read the following information.  Alternatively check your FAQ on the company server.  Not completing the details as required will unfortunately delay your payroll.

  1. Date of Event / Production / Job (This is the date of the actual event. Not your work date is the actual date of the event/production/job task as per the Rostered all Sheet.  A date that does not match the rostered work will not be accepted.

  2. Does this Event Job Time Sheet refer to event booking / product number / activity number?
    1. If the event has an Event or Order NUmber you will need to press YES and enter the number as per your call sheet.  It needs to be the exact number as per the event of the work being done.
    2. If the event has NO number, press NO and continue.
  3. Location of Suburb: refers to the suburb you are at or working at.
  4. State of Event/ Production / Job refers to the State of the Country you are working at.

  5. Name of Company / Organisation the work is being done at refers to the name of the venue or place you are doing the work at.

  6. Name of Show / Event / Production / Work Task or Activity refers to the actual Name of the Event or Production.  Example, ANZAC Show, or Laser Lights or if working in relation to a Work Task or Activity enter Office, or Wardrobing, or Audio.

  7. Start and Finish Time of the event (as displayed on the Rostered Call Sheet refers to the actual start and finish time of the event you are working on. This will only be required if you have an event or order number.

  8. Press NEXT.

The Next Part is to complete your work hours.  This is different to the Event Details from before.

  1. Time Arrived field is not the time you started working, but the time you arrived at the venue location.

  2. Enter the Position / Time Started work and Time Finished Work is where you enter the Position / Character / Job Title of what work you are doing, not your title of work. Examples are listed below (but these are only examples and do not list all the possibilities you could write):
    1. If you are a stage hand you would write things like ...
      • Setting up Street Parage Show
      • Packin up Equipment for Event
      • Rigging
      • Assisting with Carpenters
      • Driving to Venue (state venue name)
      • Driving cast to Airport.

    2. If you are an ACTOR/Artist you would write things like ...
      • Performing
      • Acting
      • Rehearsing
      • Table Read Rehearsla
      • Production Meeting
      • Event debrief

    3. If you are a SALES/EVENT staff you would write things like ...
      • Start Shift in Sales
      • Sales Meeting
      • Event Meeting
      • Event Roster Work
      • Event Reviewing roster

    4. If you are a CHAUFFEUR you would write things like ...
      • Driving Roster
      • Chauffeur Planning
      • Chauffeur Training

    5. If you are a SET DESIGNER / PROPS MASTER / SEAMSTRESS you would write things like ...
      • Activity # (write the number and copy name of work from ProjeQtor).
      • Planning Meeting
      • Call Sheet Event (write the date of the call sheet and brief description of the call sheet roster)

    6. If you are working or doing an ACTIVITY from PROJEQTOR (Project Management) you are required to write the activity number of the activity from ProjeQtor and the name of the description.  Examples are
      • Activity #29 - Does not provide Date periods for Activities, Opportunities
      • Activity #556 - Morriset A3 Poster melted with Wax
      • Activity #1461 - Veronica Briggs requested Email Call Back from Feedback CS#1710201152

    7. If you are working or doing work as a PRODUCTION RUNNER you would write things like ...
      • Production Run NSW
      • Production Run VIC

    8. If you are working or doing work from a ROSTERED CALL SHEET EVENT you would write things like ...
      You need to write the date of the call sheet and a brief description (copy and paste it from your Call Sheet)
      • 4/6/2015 Planned meeting with Actors Captain on Staging
      • 10/11/2015 Setup Props for Training

    9. Then the date and enter the time you started the shift of work for this and the time you finished.
      Please note, if you are doing multiple jobs at a venue, eg: Stage Hand & Stage Driving or Acting and Actors Captain or Event Manage and Travel on Tour or Sound Operator and Staging, you need to click on the button "+ Add additional position and work hours" and fill in the time you worked for each specific position of work.

  3. Enter all Break time you took ... field is where you enter all your break times you took on this work day.  If you did not have any breaks, enter 0 in both fields.
    • Please note if you had multiple break times, press "+ Add Additional break times" button to add your addtional break times.  The times displayed are to be in military time.

  4. Time Departed field is not the time you finished work, but the time you departed from the Venue.

IMPORTANT NOTICE: This is a legal document and should be completed by each individual cast/crew member. DO NOT ASK or DO NOT complete this document for another person.


Complete the details as required, then sign, date and enter your SLACK password for authentication.

Finally click on the submit button to have the Event Job Time Sheet sent to the correct accounts department staff.


If you have any question about your Submitted Event Event Job Sheets you can forward your concern by…

  1. First speak with your department supervisor.
  2. Then speak with Accounts or by Direct Message to the Accounts Staff.
  3. You can also try to speak to the event managers on through SLACK COMMUNICATIONS on the #event_management channel; or
  4. Send a fax to 02 8221-9625; or
  5. Post your concern to the appropriate Office in the USA, UK or London
  6. Call us on the numbers listed https://www.iconicperformances.com.au/contact.php or as show here in Main telephone numbers, contact details of Iconic Productions World Wide

 

IMPORTANT THINGS TO BE AWARE OF for the Submission of EVENT MANAGEMENT JOB/TIME SHEETS.

  1. Event Job Sheets are to be uploaded now at the end of your shift.  We will no longer accept or receive event sheets that are late or submitted 10 minutes after your shift ends based on the call sheet roster.
  2. Where the Event Job Sheet is not received at the end of your shift, it will not be processed or paid and delays of it will occur due to the huge time and cost in having to correct it.
  3. All staff/contractors are responsible to ensure that it is provided at the end of their shift.  Not the next day.
  4. Event Job Sheets that have not been correctly completed or submitted at the end of the shift and are rejected due to errors will require the worker to complete a Late/Error Submission Form.  The worker receiving the rejected submission must request from their department supervisor the link to complete the Late/Error Submission.  Late/Error submissions must be completed within 48 hours of receiving the error.  Failure to submit an approved Late/Error Submission within the 48 hour timelimit may be seen as a fraudulent claim for hours worked and disciplinary action will be taken.

___

2022-04-28 03:26
Nikolas Harrington

GOLD STAR INCENTIVE offer for ALL CAST/CREW and/or STAFF/CONTRACTOR (Stage 1)

STAR PERFORMER AND THE GOLD STAR INCENTIVE:

For all workers who have worked with the company the minimum requirement to be considered for the GOLD STAR INCENTIVE is:

  • Full Time or Salary workers = 6 months or 150 events.
  • Part Time workers = 8 months or 200 events.
  • Casual or Volunteer workers = 12 months and 250 events.

Upon meeting the minimum requirement, Iconic offers an incentive for excellence in work and performance.  It works on the basis of receiving a high standard in the EVENTS and in working for the company.   All customers are provided with a customer feedback survey.   Based on the feedback/survey received by the customer the Star Performer and Gold Star Incentive works as follows:

 

If the feedback score received by a customer is higher than 95% the WORKER is required to be nominated by a supervisor or other worker and the nomination reviewed and approved by the executive management committe before receiving:

  1. a GOLD star. 
  2. Where the employee reaches the amount of GOLD STARS in the said period, the COMPANY ("Iconic Productions/Iconic Performances Pty Limited") will reward them with an offering for their excellence in work and performance. 

 

Reward Description

Quantity of GOLD Stars Required per year

Gift or gift card for their excellence.

5 Gold Stars

Complimentary dinner

10 Gold Stars

Paid weekend away or experience.

20 Gold Stars

Paid holiday or adventure trip somewhere within Australia.

40 Gold Stars

Paid holiday or adventure overseas.

80 Gold Stars

 

The GOLD stars must be received within between the 1st of January and 31 December of each year to be awarded the complimentary reward for excellence.  Gold Stars do not pass on year from year and all gold stars received are void at the end of the year being 31st December or the term of this agreement. 

 

The COMPANY reserves the right to select the most appropriate GOLD Star incentive reward for excellence and the reward may be different to the reward description stated and this cannot be changed or traded in for any other option by the EMPLOYEE.  The COMPANY also reserves the right to change the conditions or reward of the Gold Star incentive program without notice to the EMPLOYEE.

 

The GOLD STAR Incentive Program is at the full discretion of the COMPANY and is subject to present and future updated rules.  The company is not required nor has any obligation that the GOLD STAR REWARD SYSTEM will be used or actioned or offered and cannot be held liable if the Reward system is delayed, stopped, revoked or is not actioned upon reaching the set estimated levels.  This reward system is soley at the full discretion of the COMPANY and no contractor or employee can seek liability for not receiving or being part of the reward system.  This is a reward offer, not a legal right for any staff member to have or be offered, or be given. 

  1. Participation in the Rewards Program is subject to the company incentive program rules, regulations, policies and procedures ("Program Rules") that the COMPANY ( may, at its discretion, adapt from time to time.
  2. As mentioned herein the COMPANY may amend or resolve the Incentive Rewards Program Rules or any aspect of the program at any time without notice.
  3. The COMPANY has the sole discretion to interpret and apply the Program Rules. 
  4. You cannot give or transfer your rewards, points or reward certificates to anyone else.  
  5. This Incentive Rewards program is subject to modification, cancellation, or limitation at the COMPANY’s discretion, with or without notice.
  6. The number of quantity points as indicated in the table required to redeem any reward may be substantially increased or decreased, any reward may be withdrawn, and restrictions on any reward or reward redemption may be imposed at any time. 
  7. Not all events or all persons (staff / contractors) qualify for the incentive program.
  8. Once you redeem your award for a each qualifying allocation as displayed in the table and the reward has been provided, it is deemed as yours. This action renders the redeemed reward as closed and the step cannot and will not be reinstated. Redeemed rewards will be serviced under the applicable terms of their respective warranty, which begins on its shipment date to you.
  9. In the case of fraud or abuse involving the Rewards Incentive Program, or reward issuance, the COMPANY has the right to take appropriate administrative and/or legal action, including but not limited to revocation/cancellation of any reward and/or termination of your Rewards Incentive Program eligibility, and all points earned through the Rewards Incentive Program may be forfeited and your Rewards program eligibility/account(s) closed.  Furthermore If you are found to be in breach of your agreement/contract or consider any form of legal action against the company all rewards issued to you will be required to be returned or paid back in full to the COMPANY within 14 days.
  10. In situations involving errors or misuse of the program, we specifically reserve the right to freeze a persons eligibility and access to the Rewards Incentive Program and stop future redemption of reward points issued to that person. The COMPANY reserves the right to terminate your access, allocation and eligibiliy for any reason or no reason and at its sole discretion.
  11. The COMPANY (ie Iconic Productions / Iconic Performances Pty Limited) is not liable or responsible for any issues or damages that result from the issuance of the reward to you and all liability is at the responsibility of the organisation connected to the reward and you.  It is recommend that you check all issued rewards for safety or liability terms and conditions before accepting the reward issued and using it.
  12. The COMPANY has the right to terminate the Rewards Incentive Program at any time for any reason or no reason and with or without notice. In that event, the right to earn points and redeem rewards will end immediately, regardless of the extent of your participation in the Rewards Incentive Program. The COMPANY may terminate the Rewards Incentive Program, in whole or in part, effective immediately in any jurisdiction(s) if required to do so by applicable law.
  13. Eligibility to participate in the COMPANY's Rewards Incentive Program, including but not limited to; any rewards that may have been earned and in process, may be revoked or suspended at the COMPANY's sole discretion if a participant fails to pay any amounts due to the COMPANY or its affiliates. The awarding of points and the redemption of rewards are void where prohibited by law.
  14. The COMPANY has the sole discretion to interpret and apply the COMPANY Rewards Incentive Program Rules, and all questions or disputes regarding these COMPANY Rewards Program Rules will be resolved by the COMPANY in its sole discretion. The COMPANY reserves the right to make changes to its disclaimers, terms and conditions at any time. It is your responsibility to check or review these terms and conditions from time to time to keep informed of any changes.
  15. The COMPANY Rewards Program is created and controlled by the COMPANY in the State of respective jurisdication of the Head Office of the Company that you work in (where the GEO location currently indicates) in the State of NSW, Australia. As such, the laws of the State of NSW will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. You hereby consent to the exclusive jurisdiction of courts located in the state of NSW, Australia, in all disputes arising out of or relating to these terms and conditions or the Program.

 

2020-05-06 08:13
John Khoury

PLATINUM STAR INCENTIVE offer for ALL CAST/CREW and/or STAFF/CONTRACTOR (full time / salary or part-time agreements)

STAR PERFORMER AND THE PLATINUM STAR INCENTIVE REWARDS PROGRAM:

For all workers who have worked with the company the minimum requirement to be considered for the PLATINUM STAR INCENTIVE is:

  • Full Time or Salary workers = 12 months with a 3, 5 or 10 year agreement offered and accepted by the worker.
  • Part Time workers = 36 months or 1000 events with a 3, 5 or 10 year agreement offered and accepted by the worker.
  • Casual or Volunteer workers = not applicable and available.

Upon meeting the minimum requirement, Iconic offers a STAGE 2 incentive rewards program for excellence in performance.  It works on the basis of receiving a high standard in the EVENTS and in performing.   All customers are provided with a customer feedback survey.   Based on the feedback/survey received by the customer the Star Performer and PLANTINUM Star Incentive works as follows:

The Platinum STAR INCENTIVE is a continuance of the GOLD STAR Incentive Rewards Program and is activated upon the successful completion of the GOLD STAR Incentive Program.

If the feedback score received is higher than 99% the EMPLOYEE mentioned in the feedback form the EMPLOYEE receives a PLANTINUM star.  :Where the employee reaches the amount of PLANTINUM STARS in the said period, the COMPANY will reward them with an offering, plus a CASH AMOUNT in the COMPANY'S respective currency jurisdication for that EMPLOYEE as stated below.  A WORKER is required to be nominated by a supervisor or other worker and the nomination reviewed and approved by the executive management committe before receiving the awards.

Reward Description

Quantity of PLANTINUM Stars Required per year

CASH REWARD or Bonus per year

Gift or gift card for their excellence.

5 Stars

$100.00

Complimentary dinner

10 Stars

$200.00

Paid weekend away or experience.

25 Stars

$350.00

Kogan Home Voucher Purchase

35 Stars

$475.00

3-5 Day Boat Cruise

45 Stars

$500.00

Paid holiday or adventure trip somewhere within Australia.

60 Stars

$600.00

2 week Personal Pampered Lifestyle of your choice

80 Stars

$800.00

Paid holiday or adventure overseas 3-7 days

120 Stars

$1,250.00

PLANTIUM REWARD of the HIGHEST QUALITY

160 Stars

$2,500.00

 

The stars must be received within between the 1st of January and 31 December of each year to be awarded the complimentary reward for excellence.

PLANTINUM Stars for EMPLOYEEs or CONTRACTORS who are eligible may choose to accumulate the stars over a three year period. At the end of the 3 year period, all points earnt are void and cannot be further accumulated or used if an additional agreement is renewed with the EMPLOYEE.

 

The COMPANY reserves the right to select the most appropriate PLANTINUM Star incentive reward for excellence and the reward may be different to the reward description stated and this cannot be changed or traded in for any other option by the EMPLOYEE.  The COMPANY also reserves the right to change the conditions or reward of the PLANTINUM Star incentive program without notice to the EMPLOYEE.

 

The PLANTINUM STAR Incentive Program including the CASH REWARD or BONUS per year is at the full discretion of the COMPANY.  The company is not required nor have any obligation that the PLATINUM REWARD SYSTEM will be used or actioned or offered and cannot be held liable if the Reward system is delayed, stopped, revoked or is not actioned upon reaching the set estimated levels.  This reward system is soley at the full discretion of the COMPANY and no contractor or employee can seek liability for not receiving or being part of the reward system.  This is a reward offer, not a legal right for any staff member to have or be offered, or be given.

The PLANTINUM STAR Incentive Program including the CASH REWARD or BONUS per year is at the full discretion of the COMPANY and is subject to present and future updated rules.  The company is not required nor has any obligation that the PLANTINUM STAR REWARD SYSTEM will be used or actioned or offered and cannot be held liable if the Reward system is delayed, stopped, revoked or is not actioned upon reaching the set estimated levels.  This reward system is soley at the full discretion of the COMPANY and no contractor or employee can seek liability for not receiving or being part of the reward system.  This is a reward offer, not a legal right for any staff member to have or be offered, or be given.

  1. Participation in the Rewards Program is subject to the company incentive program rules, regulations, policies and procedures ("Program Rules") that the COMPANY ( may, at its discretion, adapt from time to time.
  2. As mentioned herein the COMPANY may amend or resolve the Incentive Rewards Program Rules or any aspect of the program at any time without notice.
  3. The COMPANY has the sole discretion to interpret and apply the Program Rules.
  4. You cannot give or transfer your rewards, points or reward certificates to anyone else. 
  5. This Incentive Rewards program is subject to modification, cancellation, or limitation at the COMPANY’s discretion, with or without notice.
  6. The number of quantity points as indicated in the table required to redeem any reward may be substantially increased or decreased, any reward may be withdrawn, and restrictions on any reward or reward redemption may be imposed at any time.
  7. Not all events or all persons (staff / contractors) qualify for the incentive program.  Casual agreements and contracts are not eligible for this Incentive Rewards Program.
  8. Once you redeem your award for a each qualifying allocation as displayed in the table and the reward has been provided, it is deemed as yours. This action renders the redeemed reward as closed and the step cannot and will not be reinstated. Redeemed rewards will be serviced under the applicable terms of their respective warranty, which begins on its shipment date to you.
  9. In the case of fraud or abuse involving the Rewards Incentive Program, or reward issuance, the COMPANY has the right to take appropriate administrative and/or legal action, including but not limited to revocation/cancellation of any reward and/or termination of your Rewards Incentive Program eligibility, and all points earned through the Rewards Incentive Program may be forfeited and your Rewards program eligibility/account(s) closed.  Furthermore If you are found to be in breach of your agreement/contract or consider any form of legal action against the company all rewards issued to you will be required to be returned or paid back in full to the COMPANY within 14 days.
  10. In situations involving errors or misuse of the program, we specifically reserve the right to freeze a persons eligibility and access to the Rewards Incentive Program and stop future redemption of reward points issued to that person. The COMPANY reserves the right to terminate your access, allocation and eligibiliy for any reason or no reason and at its sole discretion.
  11. The COMPANY (ie Iconic Productions / Iconic Performances Pty Limited) is not liable or responsible for any issues or damages that result from the issuance of the reward to you and all liability is at the responsibility of the organisation connected to the reward and you.  It is recommend that you check all issued rewards for safety or liability terms and conditions before accepting the reward issued and using it.
  12. The COMPANY has the right to terminate the Rewards Incentive Program at any time for any reason or no reason and with or without notice. In that event, the right to earn points and redeem rewards will end immediately, regardless of the extent of your participation in the Rewards Incentive Program. The COMPANY may terminate the Rewards Incentive Program, in whole or in part, effective immediately in any jurisdiction(s) if required to do so by applicable law.
  13. Eligibility to participate in the COMPANY's Rewards Incentive Program, including but not limited to; any rewards that may have been earned and in process, may be revoked or suspended at the COMPANY's sole discretion if a participant fails to pay any amounts due to the COMPANY or its affiliates. The awarding of points and the redemption of rewards are void where prohibited by law.
  14. The COMPANY has the sole discretion to interpret and apply the COMPANY Rewards Incentive Program Rules, and all questions or disputes regarding these COMPANY Rewards Program Rules will be resolved by the COMPANY in its sole discretion. The COMPANY reserves the right to make changes to its disclaimers, terms and conditions at any time. It is your responsibility to check or review these terms and conditions from time to time to keep informed of any changes.
  15. The COMPANY Rewards Program is created and controlled by the COMPANY in the State of respective jurisdication of the Head Office of the Company that you work in (where the GEO location currently indicates) in the State of NSW, Australia. As such, the laws of the State of NSW will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. You hereby consent to the exclusive jurisdiction of courts located in the state of NSW, Australia, in all disputes arising out of or relating to these terms and conditions or the Program.

2019-04-12 06:55
John Khoury

Payroll and Payment Cycle for Staff / Employees

SCHEDULE 1: PAYMENT CYCLE FOR EMPLOYEES:

Cycle

Period of Work/Service

Process Date

Payment Date

01

1 January to 15 January

1 February

2 to 9 February

02

16 January to 31 January

15 February

16 to 23 February

03

1 February to 15 February

1 March

2 to 9 March

04

16 February to 28 or 29 February

15 March

16 to 23 March

05

1 March to 15 March

1 April

2 or 9 April

06

16 March to 31 March

15 April

16 to 23 April

07

1 April to 15 April

1 May

2 to 9 May

08

16 April to 30 April

15 May

16 to 23 May

09

1 May to 15 May

1 June

2 to 9 June

10

16 May to 31 May

15 June

16 to 23 June

11

1 June to 15 June

1 July

2 to 9 July due to End of Financial Year

12

16 June to 30 June

15 July

16 to 20 July due to CMP Tax Returns

13

1 July to 15 July

1 August

2 to 9 August

14

16 July to 31 July

15 August

16 to 23 August

15

1 August to 15 August

1 September

2 to 9 September

16

16 August to 31 August

15 September

16 to 23 September

17

1 September to 15 September

1 October

2 to 9 October

18

16 September to 30 September

15 October

16 to 23 October

19

1 October to 15 October

1 November

2 to 9 November

20

16 October to 31 October

15 November

16 to 23 November

21

1 November to 15 November

1 December

2 to 9 December

22

16 November to 30 November

15 December

16 to 23 December

23

1 December to 15 December

31 December

2 to 9 January due to NY

24

16 December to 31 December

15 January

16 to 9 January

 

 

WEEKENDS AND PUBLIC HOLIDAYS PROCESSING and PAYMENT INFORMATION:

  1. When the PROCESS DATE falls on a PUBLIC HOLIDAY, the process of PAYMENTS/BILLS are completed on the FIRST WORK DAY (i.e. Mon-Fri) after the PUBLIC HOLIDAY.

  2. When the PROCESS DATE falls on a WEEKEND (i.e. Saturday or Sunday) the process of PAYMENTS/BILLS are completed on the MONDAY following the weekend.

  3. When the PROCESS DATE falls on a PUBLIC HOLIDAY which also falls on a WEEKEND, the process of PAYMENTS/BILLS are completed on the NEXT STANDARD WORK DAY (i.e. Monday to Friday).

  4. When the PAYMENT DATE falls on a PUBLIC HOLIDAY, the payment will be made automatically on the day of the PUBLIC HOLIDAYS, however payment may not show up in an account due to the closure of the person’s nominated bank. 

  5. When the PAYMENT DATE falls on a WEEKEND (i.e. Saturday or Sunday), the payment will be made on the following MONDAY following the weekend.

  6. When the PAYMENT DATE falls on a PUBLIC HOLIDAY which also falls on a WEEKEND, the payment will be made on the NEXT STANDARD WORK DAY (i.e. Monday to Friday)

 

Depending on your bank, pays can sometimes show up 1 to 5 days after we have issued the ABA Payment.

2019-04-12 06:55
Peter Murphy

01. SLACK COMMUNICATION USAGE POLICY

SLACK COMMUNICATIONS

REF: CERTIFICATION of SLACK COMMUNICATION USAGE POLICY “Assets / The Material” owned by Iconic Performances™, it associates, successors and affiliations.

Iconic Performances Pty Ltd (“Company”) will provide access to THE COMPANY SLACK SERVER COMMUNICATION PROGRAM (“Assets”) that the WORKER (with refers to any person who is an employee or contractor or volunteer who has been approved to use SLACK on the Iconic Production Server for business related purposes only). will use to communicate with staff and contractors on the COMPANY SLACK SERVER COMMUNICATION PROGRAM to certain WORKERs for use in their jobs. This policy and agreement sets out the acceptable and unacceptable usage of the ASSETS.

  1. The COMPANY recognises that staff and contractors need access to the ASSETS systems and the internet to assist in the efficient and professional delivery of services and communication.  The COMPANY supports the right of staff to have access to reasonable use of the ASSETS and communications in the workplace.

  2. This policy sets out guidelines for acceptable use of the ASSETS, including internet access to the ASSETS by the WORKER of the COMPANY.  The primary purpose for which access to the ASSETS is provided to the WORKER is to assist them in carrying out the duties of their contract and/or employment

  3. The Usage Policy applies to the WORKER of the COMPANY who has access to computers and the ASSETS to be used in the performance of their work. Use of the ASSETS by the WORKER is permitted and encouraged where such use supports the goals and objectives of the business. However, access to the ASSETS through COMPANY is a privilege and the WORKER must adhere to the policies concerning the ASSETS, including Computer, Communication and Internet usage. Violation of these policies will result in disciplinary and/or legal action leading up to and including termination of the contract and/or employment. The WORKER may also be held personally liable for damages caused by any violations of this policy.  The WORKER is required to acknowledge receipt and confirm that they have understood and agree to abide by the rules hereunder.

  4. The WORKER is required to provide an eligible and legally approved ID before an account is setup for the WORKER.  The WORKER is required to provide a small photo identical to the approved ID for security and should only change the photo if permission is provided by the COMPANY.

  5. Any device or computer or access to any device or computer including the ASSETS, but not limited to, desk phones, cell phones, tablets, laptops, desktop computers, and iPads that the COMPANY provides for the WORKERs use, should only be used for COMPANY business. Keep in mind that the COMPANY owns the devices and ASSETS provided and the information in these devices. If the WORKER leave the Company for any reason, the COMPANY will require that the WORKER returns the equipment on the WORKER’s last day of work.

  6. The WORKER is expected to use the ASSETS responsibly and productively. The ASSETS is limited to job-related activities only and personal use is not permitted.

  7. Job-related activities include research and educational tasks that may be found via the ASSETS that would help in the WORKER’s role.

  8. All ASSETS data that is composed, transmitted and/or received by the COMPANY’s ASSETS is considered to belong to the COMPANY and is recognized as part of its official data. It is therefore subject to disclosure for legal reasons or to other appropriate third parties.  Any document, tool or any other work produced for the COMPANY purposes, any task that has been performed for the COMPANY, or any confidential information that the WORKER might become aware of through his/her work becomes the property of the COMPANY. This information is to remain confidential even after the WORKER’S departure or termination.

  9. The equipment, services and technology of the ASSETS used to access the ASSETS are the property of the COMPANY and the respective associates and the COMPANY reserves the right to monitor communication and traffic and monitor and access data that is composed, sent or received through its online connections with the ASSETS.  The COMPANY accepts that the use of the ASSETS is a valuable business tool. However, misuse of this facility can have a negative impact upon WORKER’s productivity and the reputation of the business.  In addition, all of the COMPANY’s ASSETS resources are provided for business purposes only. Therefore, the COMPANY maintains the right to examine any systems and inspect any data recorded in those systems. In order to ensure compliance with this policy, the COMPANY also reserves the right to use monitoring software in order to check upon the use and content of the ASSETS. Such monitoring is for legitimate purposes only and will be undertaken where required and deemed necessary.

  10. Communication, documents, and attachments sent via the ASSETS should not contain content that is deemed to be offensive. This includes, though is not restricted to, the use of vulgar or harassing language/images. 

  11. GIF images are not permitted on public work channels and are deemed non-work related.  GIF images may be used in a Direct Message if work related or on the #random channel if required.

  12. All sites and downloads may be monitored and/or blocked by the COMPANY if they are deemed to be harmful and/or not productive to business.

  13. The installation of software such as connecting technology or other programs to the ASSETS is strictly prohibited unless approved in writing by the COMPANY.

  14. Unacceptable use of the ASSETS by the WORKER includes, but is not limited to:-
    1. Distributing, disseminating or storing images, text or materials that might be considered discriminatory, offensive or abusive, in that the context is a personal attack, sexist or racist, or might be considered as harassment.

    2. Using computers and/or the ASSETS to perpetrate any form of fraud, and/or software, film or music piracy, including distributing, disseminating or storing images, text or materials that might be considered indecent, pornographic, obscene or illegal.

    3. Stealing, using, or disclosing someone else's password without authorization.

    4. Downloading, copying or pirating software and electronic files that are copyrighted or without authorization.

    5. Sharing confidential material, trade secrets, or proprietary information outside of the COMPANY and/or forwarding of COMPANY confidential messages to external locations.

    6. Hacking or accessing into unauthorized websites via the ASSETS.

    7. Visit and access web sites containing objectionable (including pornographic) or criminal material.

    8. Sending or posting information that is defamatory to the COMPANY, its products/services, colleagues and/or customers.

    9. Introducing malicious software onto the COMPAY network and/or jeopardizing the security of the COMPANY’s electronic communications systems.

    10. Sending or posting chain letters, solicitations, or advertisements not related to business purposes or activities.

    11. Discussing, providing, forwarding matters relating to employment contracts, conditions, agreements that are of confidential material and status or discussing such matters with other workers in a public or group channel.
    12. Broadcasting unsolicited personal views on social, political, religious or other non-business related matters.

    13. Making copies of system configuration files, communication logs or attachments for personal use or to provide to a user external to the COMPANY is forbidden.

    14. Downloading or installing security programs that reveal weaknesses in systems security of the COMPANY or its ASSETS.  For example, the WORKER shall not run password-cracking programs.

    15. Passing off personal views as representing those of the COMPANY.

    16. WORKER’s are not to share accounts, passwords or personal telephone numbers via the ASSETS except when specifically delegated (e.g. an absence) or approved by the COMPANY management.

    17. Using the ASSETS to play games during work hours.

  15. If an WORKER is unsure about what constituted acceptable Internet usage, then he/she should ask his/her supervisor for further guidance and clarification.

  16. All terms and conditions as stated in this document are applicable to the WORKER of the COMPANY’s ASSETS network and connection. All terms and conditions as stated in this document reflect an agreement of the WORKER and should be governed and interpreted in accordance with the policies and procedures mentioned above. Any user violating these policies is subject to disciplinary actions deemed appropriate by the COMPANY.

  17. Where it is believed that an WORKER has failed to comply with this policy, they will face the COMPANY’s disciplinary procedure. If the WORKER is found to have breached the policy, they will face a disciplinary penalty ranging from a verbal warning to dismissal. The actual penalty applied will depend on factors such as the seriousness of the breach and the WORKER’s disciplinary record.

  18. The WORKER acknowledges they have read the policy, and understand they are responsible for complying with the policy rules.

  19. The WORKER understands that violation of such policy may result in consequences including termination of the employment/agreement/contract.

  20. The WORKER understands and will abide by the Communication Usage Policy and further understands that should they commit any violation of this policy, their access privileges may be revoked, disciplinary action and/or appropriate legal action may be taken.

  21. The WORKER understands that if “ASSETS” are found to be in their possession, uploaded on any public domain, social media platform, internet webpage or shown externally after signing acknowledging schedule 2 without any reasonable and valid reason in accordance with the signed Agreement, they will be in breach of the agreement and the Corporations Act of 2001 in NSW Australia and can be prosecuted to the full extent of the law for loss of income, damages and illegal use of property and confidential information.

2019-04-12 07:03
John Khoury

Accommodation and what is required by all employees when residing in Company Leased Properties.

BEFORE YOU CHECK-IN there are things all workers must do, follow and be aware of. If you are aware and understand the accommodation policy then proceed to:

  1. Use the Accommodation Check In/Out Form to commence the check in process.  The form to be used can be found by clicking here.
  2. There is also the Policy on Travelling, Transportation, Accommodation and Flights you should read and be knowledgeable and aware of. 

Policy Updated February 26 2020 at 13:28 by Beau Sherman (IT Support and Project Manager):

  1. Further to reduce the load of work the event management workers are under, a review form for workers feedback on the accommodation they stayed at has been designed, programmed and approved.
    1. The policy has been updated at point 4 of AT CHECK-OUT Things Cast and Crew must do, follow and be aware of:
    2. All staff are required within 4 hours of checking out of the accommodation, to complete the feedback form for the accommodation.
    3. To access the feedback form for accommodation click here.

Policy Updated January 14 2020 at 15:07 by Nikolas Harrington (IT Supervisor):

  1. Streamlining the checkin and check out process to reduced the load on the SLACK Server Space that we use a form has now been created for the check in or check out process.
    1. For your Check In Process and for your Check Out Process you will be using the form Accommodation Check In/Out Form.
    2. Access the form by clicking here.
    3. The form is very easy to use and follow the onscreen information.
    4. All photos of the damages found at an accommodation are now uploaded on the form.
    5. Please no longer indicate you have checked in or checked out on SLACK.  Once the form is submitted it is integrated with SLACK and the related department and staff will be notified on the right channel.
    6. Changes to the policy below have been changed to indicate that the form is required to be used.

Policy Updated October 28 2019 at 10:42 by John Khoury (Company Solicitor):

  1. INTERNAL MEMORANDUM: ALL STAFF / CONTRACTORS OF ALL ICONIC OFFICES
    REF: Accessing and Entering all Accommodation locations, office, building, venue, house, apartment, room, hotel, motel, homestead of any and all accommodation booked by Iconic Productions.
    1. An additional incident regarding the attendance and check-in procedure to a booked accommodation has occurred that is breach of Iconic company policy and also the Trespassing Policy of AIRBNB Business. This incident has occurred twice, and has the potential to cause much grief and legal issues for the company and the related persons.
    2. It is important that all employees and contractors understands that entering an Iconic booked accommodation without authorisation and clearance from the receptionist, the manager, the accommodation host or an accommodation authorised representative has entered the premises of an Iconic booked accommodation illegally and has committed a crime of TRESPASSING that can be prosecuted by the police or a civil lawsuit.  It is an criminal offence to be or enter accommodation without the clearance and consent of the receptionist, the manager, the accommodation host or an accommodation authorised representative of the said property.
    3. No staff member or contractor of Iconic Productions/Iconic Performances Pty Limited is to GAIN ACCESS OR ENTRY or ENTER into an accommodation location that has been booked by Iconic Productions without the authorisation, consent or clearance of the receptionist, the manager, the accommodation host or an accommodation authorised representative of the said property.
    4. Check‐in Procedures ensures a high level of professionalism and also protects all parties from the possible threat or chance of being blamed for damages or criminal behaviour and issues.
    5. Check‐in procedures must always be followed without shortcuts.
    6. Per the company policy as stated herein at multiple clauses, before, during and at the checkin process that if staff or contractors "are unable to make contact with the PROPERTY CONTACT / HOST, they must immediately inform the event management team."
    7. The policies and procedures pertaining to accommodation are written and to be adhered to ensure the safety and protection of all persons, in particular Iconic Productions.
    8. As the matter has now occurred for a second time, the Executive Management Team believe it is NECESSARY TO STRESS AND HIGHLIGHT THE IMPORTANCE OF FOLLOWING THE POLICIES AND PROCEDURES AND TO REMAIN LAWFUL AND APPROPRIATE AT ALL TIMES.
    9. ANY STAFF/CONTRACTOR WHO BREAKS THIS POLICY AGAIN WILL BE TERMINATED IMMEDIATELY AND ACTION TAKE AGAINST THEM FOR DAMAGES TO THE COMPANY BRAND AND GOODWILL and the events.

 Policy Updated June 1 2018 at 19:33 by Steve Baltzois:

  1. The Policy has been updated to include more specific responsibilities of all staff and contractors who are provided accommodation by the company and are working for the Brand of the Company.  This has been decided due to the increase times that persons are not following company procedures and policies and are making others around them responsible for their cleaning and maintenance of the standards.  The following additions have been added to this policy effective as of the time and date of June 1 2018 of 19:33 and is for all staff and contractors.
    1. clean/wash any plates or cutlery, pots or pans or any item of use that was used by that person from the kitchen area.  If a dishwasher is available and can be used, then the dirty cutlery, plates, or pots and pans can be safely and properly placed in the dishwasher.  The dishwasher does not need to be turned on to wash every night, but should be turned on on the final night of staying at the accommodation or when the dishwasher is at least 75% full.
    2. Clean and wipe down all benches used.
    3. Sweep floors and remove dirt, if applicable and messy.  If the floor is dirty due to muddy shoes or food droppings, the cast/crew responsible is to immediately wipe it up with an appropriate cleaning liquid or mop the area if necessary.
    4. Before midnight 00:00 or 12:00am or going to bed each cast/crew/staff is required to clean up their areas of use and return it to the original state as it was before their use or prior to check-in.  In particular ensuring the following is followed without any exception:
  2. The most Senior person at the accommodation will now also be responsible to check either, each night of accommodation or the next morning that the kitchen of the accommodation's are always clean and ready for use each day and that all cast/crew/staff are following each particular updated procedure and notify any cast/crew/staff member to maintain the high standards and that not following this is in breach.
  3. The Policy has also been updated into 4 Categories to ensure compliance and easy reading by all cast/crew/staff.

Iconic Productions and Iconic Performances will book suitable accommodation for all related Cast and Crew when travelling on tour, which is approximately 250kms away from the cast/crew members GPO.

Where the company uses their associated Business Accommodation Accounts in particular the AirBusiness Account where an entire house/property is leased for cast and crew, all cast and crew residing at the Property Must follow, abide and adhere to the company policy and maintain the Iconic Standard in consideration, cleaniness and Brand Image.  Cast and Crew who fail to comply with this, may be terminated from their employment, charged any related cleaning or expense Iconic incurs.  This is a requirement and must be uphold by all cast and crew.

 

BEFORE CHECK-IN Things Cast and Crew must do, follow and be aware of:

  1. All CAST & CREW personally contact their accommodation location between 14:00 (2pm) and 17:00 (5pm) to notify the staff at the accommodation of your time of arrival to ensure that if required, a key is left at the door. 
  2. It is a requirement that you make contact with the staff/host of the accommodation and obtain confirmation and clearance from the staff/host of the accommodation before gaining entry and access to the booked accommodation. 
  3. Where cast/crew are staying at the same location, a designated/allocated person should make only 1 call on behalf of all persons, unless cast/crew are arriving at different times.
  4. If unable to make contact with the PROPERTY CONTACT / HOST, you must immediately inform the event management team.

AT CHECK-IN Things Cast and Crew must do, follow and be aware of:

  1. When you arrive at the accommodation, a delegate of the travelling troupe of Iconic or if you are attending alone, are required to check-in or inform the staff/host of the accommodation that you have checked in for their verification at the exact time of check-in. 
  2. The notification of check-in must be the exact time of check-in and not a second later. 
  3. This is important when residing at an AIRBusiness booked accommodation location to verify the accommodation check-in. 
  4. The confirmation is only required to be done by one person where there are more than one person staying at an AIRBusiness booked location, or in twin or family rooms booked or individually if at a motel/hotel booked accommodation.
  5. If unable to make contact with the PROPERTY CONTACT / HOST, you must immediately inform the event management team.
  6. Use the Accommodation Check In/Out Form to commence the check in process.  The form to be used can be found by clicking here.

AFTER CHECKING INTO THE PROPERTY things Cast and Crew must do, follow and be aware of:

  1. Walk through the property and check if their is any pre-existing damage. 
    1. If YES there is pre-existing damage found, you must report it to the PROPERTY CONTACT / HOST immediately when seeing it and write it up on Accommodation Check In/Out Form with photos of the damages uploaded on the form as well.  The Event Management Team will be notified when you complete the Accommodation Check In/Out Form. The form is required to be completed at Check In and at this point of time.
    2. if there is NO pre-existing damage found, indicate this on the Accommodation Check In/Out Form
  2. If unable to make contact with the PROPERTY CONTACT / HOST, you must immediately inform the event management team.

DURING YOUR STAY, EVERY DAY / ALL DAY Things Cast and Crew must do, follow and be aware of:

  1. DO NOT SMOKE IN or AT THE PROPERTY unless approved by the PROPERTY CONTACT / HOST.  Cast and crew must check with the PROPERTY CONTACT / HOST if it is acceptable and where the cast/crew is allowed to smoke.  All smoking cigarette ash and butts must be discarded in an outside rubbish bin and not brought into the property to discard it.

  2. Do not move any furniture without the approval of the PROPERTY CONTACT / HOST.  Where this is approved the cast/crew must notify the Event Management Team and take a photo of the item before it is moved and then the item when it is returned to its original place.  The cast/crew must return the item moved back to its original place before checking out.

  3. Clean, wipe down all benches used.

  4. Clean, wipe down all stove tops and or oven if used.

  5. Properly wash all used plates, cutlery or kitchen items and return them back to their original place.  Where a dishwasher is used, cast/crew are allowed to place dirty items in Dishwasher and before checking out, turn on the dishwasher to clean the dirty items.

  6. Place all dirty bath towels in bathtub or on floor of shower or in washing machine if provided.

  7. Wipe down, clean all toilets, bathrooms.  Where faeces or urine is left on or in the toilet bowl, the cast/crew responsible for this is to wipe it away and clean for safety and hygiene purposes.  No urine or faeces are to be left for the PROPERTY CONTACT / HOST at any time.

  8. Return all bedrooms to their original state.  This requires all cast/crew to satisfactorily make their beds where the bed covers, pillows and bed sheets are returned to close to the original state of how it looked as you checked in.

  9. Sweep floors and remove any dirt.  If the floor is dirty due to muddy shoes or food droppings, the cast/crew responsible is to immediately wipe it up with an appropriate cleaning liquid or mop the area if necessary.

  10. Take out all rubbish before departing.  Do not leave rubbish in the house at no time.  All rubbish must be removed before check out.

  11. Not be nude or semi-nude (ie show bare chest) at any time unless all cast/crew staying at the property approve.  Where 1 or more cast/crew disapprove, the cast/crew MUST NOT continue in this manner.

  12. Not use PROPERTY WI-FI for illegal use or pornography.

  13. Not use PROPERTY telephone to make calls, even if the PROPERTY CONTACT / HOST allow or approve this.  If this occurs cast/crew will be liable for all call charges.

  14. Follow all details in the Call Sheet issued.  This would include bedroom setting, house rules, house manuals.

  15. Not allow or have any Pets in or at the Property.

  16. Do not arrange or have any parties or events that are not authorised by Iconic Productions.  If a party is to be hosted, it must be approved by Iconic Management Team.

  17. Leave the home in clean and tidy state, as close to as it was when checking in.

  18. Park vehicles only on allocated places on PROPERTY.  If unsure cast/crew are to make contact with the PROPERTY CONTACT / HOST.

BEFORE YOU ARE ABOUT TO CHECK-0UT Things Cast and Crew must do, follow and be aware of:

  1. You will be required to complete the Accommodation Check In/Out Form to complete the Check Out Process.  This is required otherwise it will indicate that you are still at the accommodation you checked in. The form to be used can be found by clicking here.

  2. Discard/remove All smoking cigarette ash and butts and place outside rubbish bin and not brought into the property to discard it.

  3. Return all furniture moved back to its original place  The cast/crew who moved it must return the item moved back to its original place before checking out.

  4. Ensure all benches are cleaned and wiped down where used.

  5. Ensure all stove tops are cleaned and wiped down where used.

  6. Ensure all used plates, cutlery or kitchen items are washed, wiped and cleaned and return them back to their original place.  Where a dishwasher is used, cast/crew are allowed to place dirty items in Dishwasher and before checking out, turn on the dishwasher to clean the dirty items.

  7. Ensure all dirty bath towels are placed in bathtub or on floor of shower or in washing machine if provided.

  8. Ensure all toilets, bathrooms are wiped downed and cleaned. Where faeces or urine is left on or in the toilet bowl, the cast/crew responsible for this is to wipe it away and clean for safety and hygiene purposes.  No urine or faeces are to be left for the PROPERTY CONTACT / HOST at any time.

  9. Return all bedrooms to their original state.  This requires all cast/crew to satisfactorily make their beds where the bed covers, pillows and bed sheets are returned to close to the original state of how it looked as you checked in.

  10. Sweep floors and remove any dirt.  If the floor is dirty due to muddy shoes or food droppings, the cast/crew responsible is to immediately wipe it up with an appropriate cleaning liquid or mop the area if necessary.

  11. Take out all rubbish before departing.  Do not leave rubbish in the house at no time.  All rubbish must be removed before check out.

  12. Follow all details in the Call Sheet issued for check-out procedures (if provided).  This would include bedroom setting, house rules, house manuals.

  13. Leave the home in clean and tidy state, as close to as it was when checking in.

 

AT CHECK-OUT Things Cast and Crew must do, follow and be aware of:

  1. Lock the property / accommodation and leave the key at the designated location as advised by the Host or Accommodation staff.

  2. Send a message to the PROPERTY CONTACT / HOST to inform to them that you have left the property.

  3. Contact the staff/host of the accommodation upon check-out.  Where residing at a AIRBusiness booked accommodation, send the host a SMS at the exact time of departure to confirm and verify that all parties of Iconic of check-out. 
    1. Finish off and finalise and submit the Accommodation Check In/Out Form to complete the Check Out Process.  This is required otherwise it will indicate that you are still at the accommodation you checked in. The form to be used can be found by clicking here.
    2. The Event Management Team will be automatically notified once you submit the Accommodation Check In/Out Form.
    3. All cast/crew must notify the event management team if leaving at different times of if leaving together one person can inform the Event Management Team.

  4. All cast to complete the Accommodation Feedback and review form after they have checked out.  We ask that this review form be completed on the same day of your check-out to ensure accuracy of the review.  The event management team will also send you a reminder if you have not completed it within 4 hours of the same day you have checked out.  The Accommodation Feedback and Review by Iconic Workers is required to be completed by each individual who stayed at the booked or leased accommodation property.  Click here to access and complete the feedback form for the accommodation.

Questions and Answers:

  1. David Phillip | 18-Nov-2019 09:10 |
    Question: On arriving at an Iconic Rented venue, a female employee requests her supervisor/Senior person on tour to please check her room first to ensure it is safe to enter. Aware of Iconic Policy that at no time may a male and female colleague be together in any Iconic leased room does Supervisor request female colleague to wait outside while he inspects the room for safety and if answer to this is "Yes" what does Supervisor do if female colleague states she does not want to be left alone until secure and inside the room. Note: This query is more specific to where the rental property is either Motel or Hotel.
    1. Answered by Ian Roberts 30-Nov-2019 02:43
      Answer to part 1 of 2 here is yes you would ask the female to remain outside the room or at the doorway (not blocking the entrance/exit) of the room while the supervisor checks.
      Answer to part 2 of 2. You can always wait outside the door of the room of the hotel/motel until the female worker is comfortable.  This has never happened, but if it does waiting outside is sufficient.

  1. David Phillip | 28-Oct-2019 04:06 |
    Fully read and understood. Comment: at several points in this faq the term "cigarette Ash" is used. There are many different forms of tobacco e.g. (cigarettes, cigars, pipes etc) may I suggest that the term "Tobacco Ash" be used for the purposes of 100% clarity? Question: What is Iconic Policy in regard to inviting guests (family, friends) into Accomodation leased premises as covered in this faq?
    1. answered by John Khoury 28-Oct-2019 16:29
      The term cigarette ash is the legal term for all forms of smoking that produces a residue, including that of tobacco.  Cigarette ash is the residue remaining after the burning of all elements that are or can be smoked, including drug paraphernalia. Cigarette ash contains many more inorganic additives than other tobacco products in order to promote even and continuous burning. Tobacco is the common name of several plants in the Nicotiana genus and the Solanaceae (nightshade) family with 70 types of different Tobacco and does not cover all residue left over by smoking.
    2. The answer to inviting guests into Accommodation leased premises is already covered in clause 5.4. and 7.5 of the Policy on Travelling, Transportation, Accommodation and Flights.

2022-05-29 23:39
John Khoury

I need support who do I speak to?

The office of Iconic has 5 support staff working across the 3 offices in the USA, United Kingdom and Australia.

To contact and/or request support on a technical issue you can ...

    1. Use the tag @Support Request IT Department on Slack.
      • This notification tag can be used on any work channel (except show channels)
      • Is recommended to be used mostly on the #support Channel


    2. Contact the individual Support Person for support on Slack on the #support Channel

When requesting technical support try not to use the request tag @Support Request IT Department on Slack for the same ticket support thread. If you want to add more info on a raised ticket support request use my name, @beau.sherman or @kelvin.lee or @Nikolas Harrington Use the Support request makes double tickets and loads our projeqtor ticket list with extra tickets

2020-05-05 03:22
Nikolas Harrington

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

01 Training All Persons = Welcome to Iconic Productions Initial Training

We welcome you to Iconic Productions and Iconic Performances as an employee, contractor or freelancer.

As part of your training you are required to view all the related training videos in this category.

VIEW your first TRAINING VIDEO about being part of Iconic Productions by clicking on the link below.

Training Video 01 = Welcome to Iconic Productions

When you view a training video or Read an FAQ or Manual, you are required to indicate your acknowledgement and completion of that part of the training or FAQ page.  To do this

  1. Scroll to the bottom of all FAQs and KB.

  2. Press the button 

  3. Enter your name for verification
  4. If you have given an Iconic Work Email Address (ending with either @iconicperformances.com.au or @iconic.productions), enter that.  If you have not been given a work email address, then enter your personal or contractors email addres.


  5. Type your comment in the Your Comment field.  In this situation as part of completoing your training, you would write something like "I have viewed on the traingand understand it" or "I have done this training" or "I completed it" or "Read and understand" or something similar to this.  You are commenting on the fact that you have completed this part of your training.  It is important that all new FAQs during your training that you indicate this as it will let your supervisor know you are ready for work.  For security you may not see all other comments made by other staff or contractors.


  6. Press the button to submit the completion of your training and comment.

2019-12-21 07:59
Company Administration Managment Dept.

02 Training All Persons = Never Assume and be 100% on point at all times

Iconic Productions brand is based on the fact that we are always 100% on point and accurate in everything we do.

From the way we handle our calls, our correspondence, and to the other end of where the product has been delivered or a show / event has finished.  No matter whether it is the beginning or the end of process, our loyal customers love the fact that we provide the ICONIC service that means that we are always as good as our last event.

To ensure that this occurs, ICONIC has a company policy about how we handle and gather information or do our job.  This is essential to the company brand and how we are perceived and regardless of whether you have just started or you have been working with the company for months or years, you need to ensure that you adhere to our 100% on point delivery of all things as part of your job.

You can only be ICONIC in what you do by following the company mantra and statement of success which is ...

Information leads to Knowledge ...

Knowledge leads to Awareness ...

Awareness leads to Wisdom ...

Wisdom leads to Power and Success ...

Power/Success leads to SELF-ACTUALIZATION!

Self actualization is what allows people to live happy lives, and careers and most successful people who reach this peak are often the most successful in their fields of work and life.  To understand more of what self-actualization is or means click here.

All employees, contractors or freelancers associated with ICONIC are asked to follow and work towards the company mantra.  This is a great way to ensure that you are successful in your work and field of expertise with ICONIC.

VIEW your 2nd TRAINING VIDEO about Never Assuming and how to always remain 100% on point.

Training Video 02 = Never Assume - the Iconic way to reduce errors


As part of this part of the training we also recommend you read the FAQ of If unsure on something or anything about my job or role or there is a problem what should I do?

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ


 

2019-12-30 13:20
Company Administration Managment Dept.

03 Training All Persons = Using SLACK and communicating with SLACK

Iconic Productions uses a sophiscated online digital communication program called SLACK.  Slack means Searchable Log of All Communication and Knowledge and works perfectly with ICONIC and the way the company operates.  SLACK is an online digital software that can be used on a smartphone or on the desktop.  Depending on your work and role within ICONIC you will be able to decide whether you need the smartphone APP or desktop.  Most Sales and Event roles should download and use both software programs.

SLACK is a very sophisticated program that offers both text typing for communication and voice to text recognition.

All communication between ICONIC staff, its associates and contractors must be done through Slack software.  ICONIC has a limit number of inbound phone lines for our customers.  Let's face it, we are here because of our loyal customers and if staff and contractors were using the phone lines to communicate with each other, there would almost no lines available for our customer and this in itself would affect the company sales and the happiness of our customers. Let's remember that it is not good business practise to have a customer waiting for too long or them receiving a busy tone.  ICONIC does not use an AVR phone system like some of the other major companies.  An AVR phone system is where you are asked to press 1, then press 3 and it places you into the correct department.  Our customers always speak with a real human being and if our receiptionist cannot find an ICONIC person to assist with a customer, we don't let the customer stay on hold, our receptionists take down the details of the customer and an activity is created for that ICONIC person to return the call or activity.

This is why ALL COMMUNICATION between ICONIC staff and contractors is to be done using SLACK.

 

VIEW your 3rd TRAINING VIDEO about How to use SLACK and communicate on the SLACK software.

Training Video 03= Communicating on Slack


As part of this part of the training we also recommend you read the FAQ and KB about Slack.  There are quite a few KB for you to read through and this will help you greatly in your job.  To view the manuals for Slack, please click here.

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ


 

2019-04-12 06:47
Steve Baltzois

04 Training All Persons = Slack Threading and Thread conversations

There is an additional feature in SLACK that allows for conversation threading.  This refers to specific ongoing conversations are unique and specfic and therefore are a thread.  A continued ongoing conversation.

Remember that all communication between ICONIC staff, its associates and contractors must be done through Slack software. ICONIC has a limit number of inbound phone lines for our customers. Let's face it, we are here because of our loyal customers and if staff and contractors were using the phone lines to communicate with each other, there would almost no lines available for our customer and this in itself would affect the company sales and the happiness of our customers. Let's remember that it is not good business practise to have a customer waiting for too long or them receiving a busy tone. ICONIC does not use an AVR phone system like some of the other major companies. An AVR phone system is where you are asked to press 1, then press 3 and it places you into the correct department. Our customers always speak with a real human being and if our receiptionist cannot find an ICONIC person to assist with a customer, we don't let the customer stay on hold, our receptionists take down the details of the customer and an activity is created for that ICONIC person to return the call or activity.

This is why ALL COMMUNICATION between ICONIC staff and contractors is to be done using SLACK.

 

VIEW your 4th TRAINING VIDEO about Slack Threading and how to use it.

Training Video 04 = Threading in Slack


As part of this part of the training we also recommend you read the FAQ and KB about Slack. You have already read the FAQs on Slack and therefore you will not have to do it again, however if you have not or are not familiar then this will help you greatly in your job. To view the manuals for Slack, please click here.

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ


 

2019-04-12 06:47
Steve Baltzois

FAQ 01 Training All Persons = FAQ login and how to use the FAQ

ICONIC FAQ and KB is written for all ICONIC staff, employees, contractors and freelancers.  It is the knowledge base, training manuals, frequently asked questions and almost all the tools of information you need to do your work with the Company.

The information contained in the FAQ and KB of the company server is copyright protected and can only be used while your employment, agreement or contract is valid and current with the company.  It cannot be used for personal use or taken outside of ICONIC servers.  If you have printed out the documents or information and you leave the company or are terminated from the company all materials are to be returned to the company within 24 hours.

 

FAQ TRAINING VIDEO about Logging IN to the FAQ and how to use it.

Training Video = FAQ Login


As part of this part of the training we also recommend you read the FAQ and KB about Slack. You have already read the FAQs on Slack and therefore you will not have to do it again, however if you have not or are not familiar then this will help you greatly in your job. To view the manuals for Slack, please click here.

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ


 

2019-04-12 06:48
Steve Baltzois

Sales 01 Training for Sales & Events = ERM and View Activity List and Clearing Activity

The ERM is ICONIC uniquely designed software program that all Sales and Events Staff will use in their work.

There are many features and functions of the ERM. One in particular that will be associated with most of your daily work tasks is the View Activity / Task List and how to Clear an Activity.

 

SALES / EVENT TRAINING VIDEO about the ERM, View Activity List and how to clear an activity.

Training Video = ERM - View Activity Task List


As part of this part of the training we also recommend you read the FAQ and KB about the ERM. To view the manuals for the ERM, please click here.

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ

The information contained in this trainng page, the entire FAQ and KB of the company server is copyright protected and can only be used while your employment, agreement or contract is valid and current with the company. It cannot be used for personal use or taken outside of ICONIC servers. If you have printed out the documents or information and you leave the company or are terminated from the company all materials are to be returned to the company within 24 hours.


 

2016-10-21 13:59
Steve Baltzois

Sales 02 Training for Sales & Events = ERM Customer Detail Page

The ERM is ICONIC uniquely designed software program that all Sales and Events Staff will use in their work.

There are many features and functions of the ERM. One in particular that will be associated with most of your daily work tasks is the Customer Detail Page. This part contains all the customers details, account, order, history and documentation.

 

SALES / EVENT TRAINING VIDEO about the ERM Customer Detail Page.

Training Video = ERM - Customer Detail Page


As part of this part of the training we also recommend you read the FAQ and KB about the ERM. You may have already view the manuals of the ERM from a previous training session. If this is the case, you do not need to view them again here to unless you are re-training or refreshing your understanding. To view the manuals for the ERM, please click here.

We recommend the following additional FAQs for you to read and become familiar with as part of your job and work.

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ

The information contained in this trainng page, the entire FAQ and KB of the company server is copyright protected and can only be used while your employment, agreement or contract is valid and current with the company. It cannot be used for personal use or taken outside of ICONIC servers. If you have printed out the documents or information and you leave the company or are terminated from the company all materials are to be returned to the company within 24 hours.


 

2017-05-10 14:23
Steve Baltzois

Sales 03 Training for Sales & Events = ERM Email Address and Email Colored Labels

The ERM is ICONIC uniquely designed software program that all Sales and Events Staff will use in their work.

There are many features and functions of the ERM. One in particular that will be associated with most of your daily work tasks is the Work Email Address and the Email Colored Labels. This refers to the email status of each email address.

 

SALES / EVENT TRAINING VIDEO about the ERM Email Address and Email Colored Labels.

Training Video = ERM - Email Address and the Status Labels


As part of this part of the training we also recommend you read the FAQ and KB about the ERM. You may have already view the manuals of the ERM from a previous training session. If this is the case, you do not need to view them again here to unless you are re-training or refreshing your understanding. To view the manuals for the ERM on Emails, please click here.

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ

The information contained in this trainng page, the entire FAQ and KB of the company server is copyright protected and can only be used while your employment, agreement or contract is valid and current with the company. It cannot be used for personal use or taken outside of ICONIC servers. If you have printed out the documents or information and you leave the company or are terminated from the company all materials are to be returned to the company within 24 hours.


 

2017-07-12 14:30
Steve Baltzois

Sales 04 Training for Sales & Events = Add a New Customer or New Company

The ERM is ICONIC uniquely designed software program that all Sales and Events Staff will use in their work.

There are many features and functions of the ERM.

 

SALES / EVENT TRAINING VIDEO about the ERM Adding a New Customer.

Training Video = ERM - How to Add a new Customer or Company


As part of this part of the training we also recommend you read the FAQ and KB about the ERM. You may have already view the manuals of the ERM from a previous training session. If this is the case, you do not need to view them again here to unless you are re-training or refreshing your understanding. To view the manuals for the ERM on Adding a new Customer, please click here.

We also recommend that you read as part of your training the following FAQs:

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ

The information contained in this trainng page, the entire FAQ and KB of the company server is copyright protected and can only be used while your employment, agreement or contract is valid and current with the company. It cannot be used for personal use or taken outside of ICONIC servers. If you have printed out the documents or information and you leave the company or are terminated from the company all materials are to be returned to the company within 24 hours.


 

2017-04-13 14:38
Steve Baltzois

Sales 05 Training for Sales & Events = Search for a Customer

The ERM is ICONIC uniquely designed software program that all Sales and Events Staff will use in their work.

There are many features and functions of the ERM. One in particular that will be associated with most of your daily work tasks is the Search Function of the ERM.

 

SALES / EVENT TRAINING VIDEO about the ERM Search Engine Function to search for a Customer / Company.

Training Video = ERM - Search for a Customer or Company


As part of this part of the training we also recommend you read the FAQ and KB about the ERM. You may have already view the manuals of the ERM from a previous training session. If this is the case, you do not need to view them again here to unless you are re-training or refreshing your understanding. To view the manuals for the ERM, please click here.

We also recommend that you read as part of your training the following FAQs:

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ

The information contained in this trainng page, the entire FAQ and KB of the company server is copyright protected and can only be used while your employment, agreement or contract is valid and current with the company. It cannot be used for personal use or taken outside of ICONIC servers. If you have printed out the documents or information and you leave the company or are terminated from the company all materials are to be returned to the company within 24 hours.


 

2017-06-16 14:49
Steve Baltzois

Sales 06 Training for Sales & Events = Check Availability or Pricing

The ERM is ICONIC uniquely designed software program that all Sales and Events Staff will use in their work.

There are many features and functions of the ERM. One in particular that will be associated with most of your daily work tasks is the Product Availability of the ERM.

 

SALES / EVENT TRAINING VIDEO about the ERM Product Availability and Price Check.

Training Video = ERM - Product Availability and Price Check


As part of this part of the training we also recommend you read the FAQ and KB about the ERM. You may have already view the manuals of the ERM from a previous training session. If this is the case, you do not need to view them again here to unless you are re-training or refreshing your understanding. To view the manuals for the ERM, please click here.

We also recommend that you read as part of your training the following FAQs:

  • In the specific Category of this subject in the FAQ knowledge base server.

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ

The information contained in this trainng page, the entire FAQ and KB of the company server is copyright protected and can only be used while your employment, agreement or contract is valid and current with the company. It cannot be used for personal use or taken outside of ICONIC servers. If you have printed out the documents or information and you leave the company or are terminated from the company all materials are to be returned to the company within 24 hours.


 

2017-08-17 15:00
Steve Baltzois

Sales 07 Training for Sales & Events = Add New Order, Book Order, New Order, Product Purchase

The ERM is ICONIC uniquely designed software program that all Sales and Events Staff will use in their work.

There are many features and functions of the ERM. One in particular that will be associated with most of your daily work tasks is the Add New Order of the ERM. This refers to how you to add a new order for a customer, book an event or order or doing a product purchase.

 

SALES / EVENT TRAINING VIDEO about the ERM Add New Order, Book Order, New Order, Product Purchase.

Training Video = ERM - Add New order


As part of this part of the training we also recommend you read the FAQ and KB about the ERM. You may have already view the manuals of the ERM from a previous training session. If this is the case, you do not need to view them again here to unless you are re-training or refreshing your understanding. To view the manuals for the ERM, please click here.

We also recommend that you read as part of your training the following FAQs:

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ

The information contained in this trainng page, the entire FAQ and KB of the company server is copyright protected and can only be used while your employment, agreement or contract is valid and current with the company. It cannot be used for personal use or taken outside of ICONIC servers. If you have printed out the documents or information and you leave the company or are terminated from the company all materials are to be returned to the company within 24 hours.


 

2017-08-12 15:34
Steve Baltzois

Sales 08 Training for Sales & Events = Live Chat and Live Chat Sales

The ERM is ICONIC uniquely designed software program that all Sales and Events Staff will use in their work.

There are many features and functions of the ERM. One in particular that will be associated with most of your daily work tasks is the Live Chat of the ERM.

 

SALES / EVENT TRAINING VIDEO about the ERM Live Chat and Live Chat Sales.

Training Video = ERM - How to use Live Chat for Online Live Sales


As part of this part of the training we also recommend you read the FAQ and KB about the ERM. You may have already view the manuals of the ERM from a previous training session. If this is the case, you do not need to view them again here to unless you are re-training or refreshing your understanding. To view the manuals for the ERM, please click here.

We also recommend that you read as part of your training the following FAQs:

  • In the specific Category of this subject in the FAQ knowledge base server.

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ

The information contained in this trainng page, the entire FAQ and KB of the company server is copyright protected and can only be used while your employment, agreement or contract is valid and current with the company. It cannot be used for personal use or taken outside of ICONIC servers. If you have printed out the documents or information and you leave the company or are terminated from the company all materials are to be returned to the company within 24 hours.


 

2017-09-29 15:58
Steve Baltzois

05 Training All Persons = Using SLACK Shift Work Codes when starting and finishing your work shifts.

Depending on what your job or role is, you may be required to use the SLACK Shift Codes to indicate to your supervisor and to your department that you have started work, when you go on a break and when you have finished your day's work or shift. 

The SLACK Shift Work codes are mostly used for staff or contractors in the following departments with ICONIC.
It is important to start your work and enter your shift work codes at the same time of your planned and allocated scheduled rosters, call sheets or work shifts.  Changes to your scheduled rosters, call sheets or work shifts require a minimum of 5 days notice to your supervisor and need to be approved.  For urgent changes a minimum of 24 hours notice is required and approval obtained by your supervisor.

  1. Sale Staff or Sales Global
  2. Event Managers or Event Staff
  3. Production Runners
  4. Set Designers or Prop Department.
  5. Chauffeurs
  6. Accounts Staff or Accounts Department
  7. IT staff and Software and Web Developers

If you are unsure as to whether you should be using the SLACK Shift Work Codes, contact your Department Supervisor to check.

 

NO TRAINING VIDEO about Slack Shift Work Codes.

Training Video = not available.


As part of this part of the training we also recommend you read the FAQ and KB about SLACK Shift Work Codes.

We also recommend that you read as part of your training the following FAQs:

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ


 

2019-04-12 06:47
Steve Baltzois

VOIP 01 Training for Sales & Events = VOIP Phone System and its Use

Iconic Productions uses a sophisticated VOIP Phone System for all local, national, international and cell/mobile phone calls made to call customers, and suppliers.

You are reminded that all business related calls are to be made using only the company VOIP Phone System.  The VOIP Phone System is also available as a smartphone APP that can be downloaded and used as well if you are working on the road.  It is important that you follow the company policy regarding the use of personal numbers or phones to do your work as part of ICONIC. It is important that you read the company policy on Can I use my personal phone or mobile or email to contact or have a customer contact me?

There are many features and functions of the VOIP Phone System.

 

SALES / EVENT TRAINING VIDEO about the VOIP Lync Phone System.

Training Video = VOIP Phone System and how to make a call and put someone on hold or call transfer


As part of this part of the training we also recommend you read the FAQ and KB about the ERM. You may have already view the manuals of the ERM from a previous training session. If this is the case, you do not need to view them again here to unless you are re-training or refreshing your understanding. To view the manuals for the ERM, please click here.

We also recommend that you read as part of your training the following FAQs:

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ

The information contained in this trainng page, the entire FAQ and KB of the company server is copyright protected and can only be used while your employment, agreement or contract is valid and current with the company. It cannot be used for personal use or taken outside of ICONIC servers. If you have printed out the documents or information and you leave the company or are terminated from the company all materials are to be returned to the company within 24 hours.


 

2017-10-03 16:06
Steve Baltzois

VOIP 02 Training for Sales & Events = How to setup a Support or Training or Conference Call on VOIP Phone System.

Iconic Productions uses a sophisticated VOIP Phone System for all local, national, international and cell/mobile phone calls made to call customers, and suppliers.

You are reminded that all business related calls are to be made using only the company VOIP Phone System. The VOIP Phone System is also available as a smartphone APP that can be downloaded and used as well if you are working on the road. It is important that you follow the company policy regarding the use of personal numbers or phones to do your work as part of ICONIC. It is important that you read the company policy on Can I use my personal phone or mobile or email to contact or have a customer contact me?

There are many features and functions of the VOIP Phone System.  One of them is the conference calling.

 

SALES / EVENT TRAINING VIDEO about the VOIP Lync Phone System.

Training Video = How to create and talk on a support or conference call on VOIP


As part of this part of the training we also recommend you read the FAQ and KB about the ERM. You may have already view the manuals of the ERM from a previous training session. If this is the case, you do not need to view them again here to unless you are re-training or refreshing your understanding. To view the manuals for the ERM, please click here.

We also recommend that you read as part of your training the following FAQs:

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ

The information contained in this trainng page, the entire FAQ and KB of the company server is copyright protected and can only be used while your employment, agreement or contract is valid and current with the company. It cannot be used for personal use or taken outside of ICONIC servers. If you have printed out the documents or information and you leave the company or are terminated from the company all materials are to be returned to the company within 24 hours.


 

2016-09-09 16:13
Steve Baltzois

The customer wants a date that is not available / no longer available / unavailable. What do I do?

At Iconic Production we always try to assist and help the customer have an incredible experience from the very start of their enquiry to way after the product or event is finished.

If a customer asks for a date or a product and the date or product is

  • Not Available
  • No Longer Available or
  • Unavailable

Do not let the customer the go.  Remember we try to make the customer experience Iconic in every way.

  1. First try to offer them the next closest available date for them.  Try to offer them with at least 4-5 other dates.

  2. If they don't like those dates then procced with the next step.

  3. If this occurs, contact @event.managers or your Department Channel Supervisor on the appropriate SLACK channel and ask them for assistance.  While doing this, make sure you have put the customer on hold.  Speaking to @event.managers or your Department Channel Supervisor on SLACK they will ..
      1. Check if the current production BIN can do an extra event on the day.

      2. Check if another production team can be assigned for the customer.  Iconic has 8 BINs who work on multiple events of the different event / Stage Levels.

      3. Check if there is a system error.

 

If @event.managers or your Department Channel Supervisor can assist the customer with the date, they will

  1. Will notify you on SLACK if it is possible or any alternatives.
    1. If it is possible they will Release or open up the date for an extra booking
    2. If not, they will provide an alternative for you to offer to the customer.

 

The important thing to REMEMBER is NEVER say NEVER to a customer.  We are confident we can find a date for them or an alternative solution.

2017-11-29 17:31
Matthew Walker

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Grooming, Body Odour, Hygiene and Company Etiquette for all Iconic Workers and Contractors

 Updated 14 Sept 2020 12:53 by @Reception Staff at Iconic Productions Sydney-Holly on behalf of Executive Team  

  1. From the Executive Meeting last Friday to go with the times of the language used currently the term "master" for CCRPs under the age of 16 are now
    1. to be referred to as "young man" if the CCRP is male
    2. to be referred to as "young lady" if the CCRP is female. 
    3. The term "master" is obsolete.
  2. Ladies and gentlemen could now be replaced with "Folks".  The term "Ladies" or "Gentlemen" can still be used.
  3. If there is a mix of woman and man in the group the term "Folks" is adequate.

Whether you are a worker, contractor or employee of Iconic (the company) you are required, as an Iconic worker to always remain professional, respectful courtesy and honorable in all your dealings with the company customers, property accommodation owners or hosts, suppliers, other Iconic workers, volunteers, associates or affiliates (herein known as Iconic Associates). The high standard of Iconic and the company’s brand image is a precedence not seen in many companies. Therefore as an Iconic worker you must always maintain the high standard of the Iconic Brand and maintain the goodwill of the company brand and image.

In addition to the high standard the company prides itself on to be a professional Iconic worker there is a set etiquette that is required from you to be and continue to be an Iconic Worker. At Iconic Productions our Grooming, Body Odour, Hygiene and Company Etiquette dress code typically requests that all workers exercise good judgment regarding their appearance and hygiene. Failure to maintain and behave per the etiquette of an Iconic worker may result in termination of your work, agreement or contract with the company. It is imperative that you understand, acknowledge and behave with the etiquette that makes Iconic, so Iconic and to always stand proud of the work you do, the experience the people who connect or engage with you receives and the goodwill of the company brand.

Grooming, Hygiene and Appearance Etiquette:

  1. Always wear black pants (no shorts), black shirt, and the company Iconic Black Production Crew Vest where provided.
  2. Always wear formal shoes or safety boots. No sneakers, flip-flops, crocs or other types of shoes.
  3. Your uniform and clothing must always be ironed and washed/clean on a daily or weekly basis (where required).
  4. Your uniform and clothing should not be faded, have tears or showing signs of age (for instance: fraying).
  5. Try to be clean shaven (no 5 day growths), unless it is part of your role/duty.
    1. If you have a moustache or beard it has to be groomed and tidy.
    2. Growing a beard or moustache must occur outside of the period of being an allocated work.
  6. Hair must be gelled, or washed and combed. Appearance is a must and hair that appears like bed-hair is unacceptable.
  7. Shower, bathe or wash on a regular basis, before or after a work.  It is recommended that after long travels on tour or after a day staging or performing, a shower to rid the body of sweat and dirt prevents unpleasant odours.
  8. Have a pleasant odor. Body odor is to be used to avoid body or foot/shoe odor at all times with anti-persiperants, disinfectants or colognes.
    1. Flatulence in the company vehicle, accommodation rooms, at venues, or near customers, suppliers, hosts can be deemed offensive by others and can be found to be disrestful and leaves horrible odors. All workers are to resist flatulating in a company vehicle, accommodation rooms, at venues, or near customers, suppliers, hosts. If you are in need of releasing gas from your digestive system ensure you are at a respectful distance and proceed to evacuate your colon.
  9. Do not pick your nose, clean your ears or teeth when close to an Iconic Associates.
  10. Halitosis (bad breath) is very common and therefore if you are prone to this, or eat garlic or smoke, you must have breath mints to avoid this at all times.
  11. Clean hands and skin. If you have excess dermatitis or acne, makeup is required
  12. No visible tattoos or piercing. All tattoos must be covered and all visible piercing must be removed, with the exception of earrings.
    1. Earrings must be small and no bigger than a 5 cent piece.
  13. Do not touch or shift your private parts where you are near or in visible proximity of Iconic Associates.

Communcation Etiquette:

Iconic Productions has a very strict policy on the way we handle ourselves and communicate with Iconic Associates using or seeing or watching an Iconic Event. There is no exception to this and must always be maintained at the highest standard. In addition to normal policy of communication as an Iconic worker there is even a stronger etiquette that must be adhered to at all times.

  1. Always speak in English. Where translation is required, use the Google Translation APP to document and record what is being said in another language. Use this only if absolutely required. (There should never be a spoken conversation between an Iconic worker and an Iconic Associates in another language for any reason).
  2. Always speak clearly and softly to be understood.
  3. Always be happy, smile and enjoy the conversation.
  4. Keep the communication discreet.
  5. Keep the communication succient to the question and do not go into a huge conversation and elaborate.
  6. Always refer to an Iconic Associates as
    1. Sir (for males)
    2. Madam or ma'am (for females)
    3. Gentlemen (for groups of males)
    4. Ladies (for groups of females)
    5. Master (refer to updated note on 14/09/2020 at top of policy) (for children or persons under the age of 16).
  7. Only use their first name when checking/confirming/verifying/identifying or speaking to Iconic Associates.
  8. Do not argue with an Iconic Associates, regardless of whether they may be at fault or wrong, always maintain a professional approach and be respectful.
  9. Do not ask personal questions and try to avoid answering personal questions (i.e. what they do for work, where they live, salary, etc).
  10. Do not provide personal answers about yourself (i.e. Living Address, Salary, Marriage Life).
    1. It is acceptable to talk about your work, your position with the company and promote the Company to Iconic Associates as a potential new customer or supplier for Iconic. Remember that while you are an Iconic Worker you are also the first image they see of the company and this is a good opportunity (where practical) to promote the services and products of the company to the Iconic Associates).
  11. Do not talk about sex, religion or politics with Iconic Associates. If the Iconic Associates commences a conversation of this matter, only listen, but do not engage or express your opinion. Refer to Active Listening Skills Technique to avoid any potential confrontation.
  12. Do not talk about wages, income, where you live (address, location). It is not required and should not occur.
  13. Do not talk about personal issues you have with Iconic Associates.
  14. Do not discuss, comment or react to poor behaviour of other users / customers / workers / pedestrians or vehicles. Even if the Iconic Associates makes a comment it is important that you do not engage and professionally knod your head to acknowledge their conversation.
  15. Always provide Active Listening Skills to the Iconic Associates.
  16. Do not engage with a group conversation or react to the conversation be spoken amongst the Iconic Associates, unless you are spoken to, then follow company policy on communicating with Iconic Associates.
  17. Do not accept an offer for dinner, drink, outing or a request for any social media connection or any type of relationship.
  18. Do not exchange phone numbers for any reason, except during an accident or injury.
  19. Do not talk about who you met, chauffeured, or serviced or what you heard, overheard, or saw to any other person or video or recording device that is external to the Iconic Company Brand (this includes other Iconic Associates who have engaged with you or you have made contact with). This means telling your friends or family that you drove Mel Gibson, or Delta Goodrem, or Russell Crowe was at the venue and he was talking about a new movie, etc.
    1. Communicating or spreading information of what you are privy will be instant termination of your role/position within the company.
    2. All communicating or sharing of information of Iconic Associates or things you may have overheard with Iconic Associates can only be shared amongst a live and active Iconic Member and within the internal staff of Iconic Productions.
    3. Do not share any information to the media.
    4. Do not share any information for money or royalty.
    5. The only exception to this policy of etiquette is if you are required to do so in case of a legal matter, however you must remain from providing the information until approved by a Legal Representative of Iconic Productions.
  20. Do not over compliment Iconic Associates. For example, "you smell nice today" or "you look beautiful", or "what cologne/perfume are you using".
  21. Be truthful and honest with all communications with Iconic Associates. Do not lie or make up a story if you don't know the answer to it. Respectfully inform the Iconic Associates that you are not sure or don't know about it, then proceed to obtain the correct answer from someone within the company and if required pass it to the Iconic Associates.
  22. Do not ask the Iconic Associates for a dinner date, to be seen again, or for anything that is of a personal nature.
  23. Always end your conversation in a positive fashion, when the Iconic Associates is departing with comments such as:
    1. Have a wonderful day.
    2. Enjoy your evening.
    3. It has been a pleasure looking after you today.
    4. Thank you sir/madam.

What to do if you find another Iconic Worker who is failed to meet the standard of this policy or is in breach of a clause stated herein:

  1. First and foremost, speak with the Iconic worker privately and in a professional way as they may not have been aware of not following the clause or standard.
  2. If after you have done step 1 and the worker continues the same behaviour, inform their supervisor.
  3. If after you have done step 1 and 2 and the matter continues inform the channel department supervisor on SLACK as a direct message only.
  4. If the matter continues, use the notification of liability and complete the form to make an urgent case / complaint to the company executive management team and company administrators.

Questions Asked and Answered:

  1. David Phillip | 15-May-2020 08:03 |
    Q: Whilst "on tour" cast and crew may occasionally get together for a dinner or meal together. Some examples of this can be whilst all physically travelling on tour and stopping for a meal break. Another example may be an end of tour dinner and get together at a mutually agreed venue. Under such circumstances given that the event is not "official company business" Are any directives needed for the Supervisor to ensure that it is made clear that such events as those outlined above are NOT considered as on personal time of those who choose to attend?
    1. answered by @steve.baltzois on 24-May-2020 17:22
      1. If they are travelling on tour during a break, this would be considered a work break and the break would be required to be added in the Event Job Time Sheet. 
      2. If it is at the end of the tour and not during a call sheet roster or work activity it is personal time regardless and no directive is required.
      3. Anything during the working hours of the call sheet or work activity in this case is classified as a break. Any get together outside a call sheet roster or work activity or rostered work hours is personal time and all persons cannot classify it as work related or a break.  It is their own personal time.

2020-09-14 05:03
John Khoury

Accessing Company Forms or Not able to login into or access or use a company form?

Most company forms are now protected by the Company Server and JotForm.  Most of the company forms Iconic workers use will require an actual Iconic Worker's work email address and password to access the form.

To access a form that requests you to verify and login using your Iconic worker's email address, use these steps.

  1. Access the form as normal through the company policy and FAQ server.

  2. When requested click on   Connect with Google    button.

  3. Enter your Iconic Worker's Email Address.  This is the email address that ends in @iconic.productions or @iconicperformances.com.au or @worldsplayground.com or @staff.iconic or @startlogic.worldspl. If you are not sure contact support your department supervisor.

  4. When requested enter your password and click on   Next    button.
    1. For security, you may be requested to have a verification code sent to your mobile.  The mobile you use must be the mobile you provided to Iconic during your worker's registration ID form.

  5. Once all this is entered, you will have access to the form.

Remember to log out after completing the form.  The log out button is different on many devices, but you can definitely find it if you look around on the form itself after submission.

Remember also when completing an Iconic form, do not DO NOT COMPLETE IT ON SLACK. Slack has it's own security protocols and it can sometime clash with Iconic servers protection.  Always open up a new internet browser or if you are clicking on a link from Slack, press on the button that pushes it to a fresh new internet page.

2020-05-29 05:40
Beau Sherman

Punchclock and Production Event Job Time Sheet

Go to category

What is the difference between the Roster Server and the Punch clock?

It is important to understand that the two systems the Roster Server and the Punch Clock work together to ensure the most proficient way of handling the vast number of events, productions, and staff rosters.

 

The Roster Server is your Calendar notifications of all your of Scheduled

  1. Work Job Rosters,
  2. Event Rosters
  3. Call Sheets (Call times)
  4. Shift Changes and
  5. Where you add your unavailability.

 

The Punch Clock proprietory program is a

  1. very advanced digital Production and Event Job Sheet. 
  2. The Punch Clock actually replaces the paper sheet of the old Event Management Job Sheet.

You must first activate and setup your staff profile on the Roster System before you can use the Punch Clock.  Ciick here to learn how to login and setup your Roster Staff Profile.

2017-03-04 10:34
Graham Normanally

Log your vehicle travel / driving using a company / rental vehicle

Viewing this page, it means you are about to log details for work related information regarding vehicle travel / driving using a company / rental vehicle.

When you select this the following details will be required to be completed.

If the user presses / selects Option 1) Log your vehicle travel/driving using a company/rental vehicle?

The following is required to occur.

  1. It will displays the users first and last name and asks them to confirm their first and last name.
  1. b. It will ask you to enter the date of their shift and the time your rostered to start working.

  2. c. It will ask you to enter their Drivers License Number displayed as “Enter your Drivers License #”

  3. d. It asks you to enter the State Drivers License was issues. Displayed as “Enter the State your Drivers License was issued”

  4. e. It asks you to enter the Country Drivers License was issues. Displayed as “Enter the Country your Drivers License was issued”

  5. f. It asks to enter the Expiry date of the License, displayed as “Expiry Date of License”

  6. g. After entering the details you will need to press the CONFIRM button.

  7. h. When you  press the CONFIRM button, it displays the following question … “Are there any other persons, apart from you traveling in the vehicle on this rostered shift?”  YES | NO)
      1. If NO is selected proceed with the following details that is required.
      2. If YES is selected the following is to occur.
          1. It displays the following with a field Text? You will need to Enter the first name and last name of the other person?

          2. It then says please take a headshot of the person traveling with you.  A photo will be required to be taken for insurance and safety reasons.

          3. c) After the phone is taken it will ask if there is another Person travelling.  Continue the same process until all persons travelling are entered and photographed.


NEXT ... Enter the Make and Model of Vehicle >>>

  1. It will shows the current date and current time. (This is not editable) Only for display purposes.
        
  2. It displays “Enter the Make and Model and Vehicle Type”. You are required to enter the Make | Model | Type of Vehicle.
      1. It displays “Enter the Registration of the Vehicle.  You are required to enter (Alpha-numeric) registration of the vehicle.
      2. Enter the current start kilometres of the vehicle.  You are required to enter (numbers only) the kilometres of the vehicle.  (If the start kilometres are different from the previous finish kilometres based on the same Vehicle Registration, the system will display the following to you:
          1. The Start and Finish Kilometres do not match.  Enter the start kilometres again.
          2. You are  then required to re-enter the start kilometres.  Once the kilometres are re-entered if correct you will move to the next part.
          3. You are to Enter the Reason/Description for this Travel Log.  The user is required to enter the reason for travel log.  Must be a minimum of 30 characters.  If not, user is informed.

  3. It then displays the button CONFIRM TRAVEL LOG.  If everything is correct presses the CONFIRM TRAVEL LOG BUTTON and the system will starts the GPS geo-location of your and the vehicle's locations and will display it on the screen.  You are ready to drive, your GPS, time, speed and location will commence tracking the moment you move.

    *** Please note the system will start the Realtime GPS location Tracking & Sharing as per the server program as it works.  THIS IS ESSENTIAL for all staff to be able to use this GPS location tracking and app. 

 

If you need to Log a vehicle travel / driving STOP / BREAK click on the link to read how to do this.

2017-03-04 10:30
Graham Normanally

Log a vehicle travel / driving STOP / BREAK

Viewing this page, it means you are about to log details for work related information regarding a vehicle travel / driving STOP / BREAK.

The Term User refers to you or the person actually reading or doing the actual instruction.

When you select this the following details will be required to be completed.

If you press / selects Option 2) Log a vehicle travel/driving STOP/BREAK the following is to occur.

  1. The GPS tracking software opens up, showing the travel time, distance etc, as displayed in the program.

  2. It displays “You have selected a Travel Stop/Break.  Enter the End Kilometres.  You are required to enter the kilometres (numbers only) and press SAVE. 

  3. When you press the SAVE button, the system SAVES the END kilometres to the vehicle registration and will displays “Select the reason for this Travel Stop/Break:” and you will be required to select one reason only.
    * BREAK
    * FUEL
    * ACCIDENT/INCIDENT
    * VEHICLE DAMAGE OR REPAIRS
    * OTHER

 

If BREAK is selected, it displays the current time and asks you to select one of the following radio options

  1. * TRAVEL REST roadside BREAK
    * MEAL BREAK
    * RESTROOM BREAK

  2. When you selects one of the options, a timer is displayed, counting the time of the break and a notice will be displayed saying “When your break is completed press FINISH BREAK”

  3. When the user presses the FINISH BREAK button a notice is displayed “Saying your break has finished and has been saved. 
    Are you still travelling?  YES | NO
      1. If NO is selected a notice is displayed saying “Please end your Travel Log and your work shift completion.  The system then brings the user to the beginning screen with the start options.

      2. If YES is selected, the system returns the user to the screen and function of GPS Tracking of CONFIRM TRAVEL LOG button.

  4. The system saves all times and breaks for the break travel.

 

If FUEL is selected, it displays the current time and asks the user for the following details:

* Name of Fuel Station
* Suburb and State Fuel Station
* Number of Litres of fuel purchased
* Total Amount paid for Fuel.
* Receipt Number.

Each field is required.

  1. When all the fields as mentioned above have been entered, it displays the question “Do you have an official receipt + eftpos transaction?  YES | NO.
      1. If NO is selected, it displays “A receipt and eftpos transaction is required, please obtain one.   This is logged that the user does not have a receipt.  You will be required before you leave to obtain a receipt and eftpos transaction (must have a Tax Invoice for Australian Users)

      2. If YES is selected, it displays “Please take a photo of the receipt and press Upload.  The system will the user to take a photo of the receipt and upload it into the database and saved, when the UPLOAD button is pressed. 

      3. After the UPLOAD button is pressed, the system says “Fuel Break is completed.”  Are you still travelling?  YES | NO
          1. If NO is selected a notice is displayed saying “Please end your Travel Log and your work shift completion."  Proceed to end your Travel Log.  Once done the system will return you to the the beginning screen with the start options.
          2. If YES is selected, the system returns the user to the screen and function of GPS Tracking of CONFIRM TRAVEL LOG button.

      4. The system saves all times and breaks for the fuel break travel.

 

If ACCIDENT/INCIDENT is selected, the system will display the current time and asks the user for the following details: (all fields are required)

* Name of other Driver
* Drivers Licence Number of Other Driver
* Expiry Date of Drivers License Number of Other Driver
* Country of Other Driver’s License
* Phone Number of Other Driver
* Insurance Company of Other Driver
* Insurance Policy of other Driver
* Registration Number of other vehicle
* Make / Model of other vehicle
* Street Address/ Street Name /Location of Accident
* Suburb and State of Accident
* Description of the Accident/Incident (this is a text box with unlimited characters)

  1. After the details are entered, the system displays the following:
      1. Please take a photo of the Other Drivers License Front side.  The user is required to take a photo and press UPLOAD.  The system uploads the photo taken.

      2. Please take a photo of the Other Drivers License Back Side.  The user is required to take a photo and press UPLOAD.  The system uploads the photo taken.

      3. Please take a photo of the accident/damage.  The user is required to take a photo and press UPLOAD.  The system uploads the photo taken.
          1. The system then asks if another photo of the accident should be taken saying “Would you like to take another photo of the damage?”
              1. If NO is selected, it proceeds to point 4.
              2. If YES is selected, repeats step 3 above again until all photos are taken.

      4. Have you contacted the police?
          1. If NO is selected, the system will say “Please explain why you have not contacted the police”?  Enter a reason why the police was not contacted.  After the user enters the text press SAVE and the system will move to point 5.
          2. If YES is selected, the system asks for the following details:
            * Police Officer’s Name.
            * Police Station officer is connected to.
            * Police Incident Number.

          3. After these details are entered and the user presses SAVE, the system will move to point 5.

      5. Have you contact Iconic’s Head Office?
          1. If NO is selected, the system displays a text box saying “Please explain why you have not contacted the police”?  Enter a reason explaining why not, then press SAVE.
          2. If YES is selected, the system saves the details.

      6. The system says “The Accident/Incident has been saved.”  Are you still travelling?  YES | NO
          1. If NO is selected a notice is displayed saying “Please end your Travel Log and your work shift completion.  The system then brings you to the beginning screen with the start options.
          2. If YES is selected, the system returns the user to the screen and function of GPS Tracking of CONFIRM TRAVEL LOG button.

 

If VEHICLE DAMAGE OR REPAIRS is selected, it displays the current time and asks the user for the following details: (all fields are required)

  1. Please take a photo of the damage.  The user is required to take a photo and when the user presses the UPLOAD, the system says “Please describe how this damage occurred in details”.  A text box (unlimited characters) is displayed for the user to enter the description.

  2. When the user presses the SAVE button the system uploads the photo and the description for that photo.

  3. The system then displays “Are there any other damages to report?”
      1. If NO is pressed, the system will go to point 4.
      2. If YES is pressed, the system repeats the task and you are continue from point 1 here.

  4. The system says “The damage/repairs has been saved.”  Are you still travelling?  YES | NO
      1. If NO is selected a notice is displayed saying “Please end your Travel Log and your work shift completion.  The system then brings you to the beginning screen with the start options.
      2. If YES is selected, the system returns the user to the screen and function of GPS Tracking of CONFIRM TRAVEL LOG button.

 

If OTHER is selected, it displays the current time and asks the user for the following details: (all fields are required)

  1. Please explain the reason for this break.

  2. It displays a text box (unlimited characters) for the user to enter.

  3. When the USER presses SAVE, the system saves the text.

  4. The system says “Other Break has been saved.”  Are you still travelling?  YES | NO
      1. If NO is selected a notice is displayed saying “Please end your Travel Log and your work shift completion.  The system then brings you to the beginning screen with the start options.
      2. If YES is selected, the system returns the user to the screen and function of GPS Tracking of CONFIRM TRAVEL LOG button.

2017-03-04 00:29
Graham Normanally

Log your attendance at work / office / road or venue

Viewing this page, it means you are about to log details for work related information regarding Logging your attendance at work / office / road or venue.

The Term User refers to you or the person actually reading or doing the actual instruction.

If the user presses / selects Option 3) Log your attendance at work / office / road or venue the following is to occur:

The Punch Clock system will log the date and time for the staff member for that specific event in the field of TIME ARRIVED as per function Event Job Sheet

You can only long this once per event per staff member.

The Punch Clock system will log the GEO Location of the Staff Member and record this using the Tracking Map.  The system will display the usersGEO location of the Staff Member at the time they selected this option.


2017-03-04 00:21
Graham Normanally

Log your Travel on Tour

Viewing this page, it means you are about to log details for work related information regarding Logging your Travel on Tour.

The Term User refers to you or the person actually reading or doing the actual instruction.

If the user presses / selects Option 4) Log your Travel on Tour the following is to occur:

  1. It displays the users first and last name and asks them to confirm their first and last name.
      1. You will need to enter the date of their shift and the time your rostered to start travel on tour.
        When ready press the CONFIRM button it displays the following:
          1. It shows the current date and current time. (This is not editable) Only for display purposes.
          2. It displays “Enter the Make and Model and Vehicle Type”. The user is required in 3 separate fields the Make | Model | Type of Vehicle.
          3. It displays “Enter the Registration of the Vehicle.  The user is required to enter (Alpha-numeric) registration of the vehicle.

      2. It then displays the button CONFIRM TRAVEL ON TOUR.  The user presses the CONFIRM TRAVEL ON TOUR BUTTON and the system starts the GPS geo-location of the user and displays on the screen.  Your Travel On Tour is saved.  Please commence your Log for Work Hours.   The system wo;; return the user to the main menu and The system will log the date and time for the staff member for that specific event.

        Travel On Tour can only be done once per event per staff.

        *** Please note the system will start the Realtime GPS location Tracking & Sharing as per the program design.  THIS IS ESSENTIAL for all staff to be able to use this GPS location tracking and app.

2017-03-04 00:27
Graham Normanally

Receiving 404 Error when authorising Slack Account with Roster or Punch Clock Server?

IMPORTANT NOTICE: If you receive an error message when attempting to authorise your SLACK account it more likely that your Slack Account Profile is not completed in full. Click here for how to correct this error.

Due to security reasons your Slack account must be completed correctly with the correct details to identify you as a secured person. Check your slack account profile to make sure you have the following correctly completed

  1. Your first name
  2. Your last name
  3. Your job title (What I do) field
  4. Your phone number (this must be your mobile / cell number)
  5. The correct time zone of the area you are in.
  6. Your Profile Photo
  7. DO NOT enter anything for Skype.

If you do not know how to complete or edit your profile, click on this help link for instructions How to Edit your Slack Account Profile.

2017-03-04 00:39
Graham Normanally

1) Log into Punch Clock - Event Management Job Sheet

To login into the Punch Clock system you will be required to authorise your staff Slack Account with Iconic Productions proprietory Punch Clock Server.

To log into the Punch Clock system go to http://roster.iconic.productions/punchclock/activate

To authorise your staff slack account after you go to the Server press on the button.

After pressing this button you will be asked to authorise your account. Follow these steps to authorise your SLACK account with the Punch Clock Server.

  1. Press the button.
    Do not change any of the other details. Do not change teams.

  2. This will log you in to your Punch Clock Account System.
    Once you have authorised your staff Slack Account with the Roster server, you will only need to to press the button again each time to log in. You can also log in using your username and password and entering it manually.

IMPORTANT NOTICE: If you receive an error message it more likely that your Slack Account Profile is not completed in full. Click here for how to correct this error.

 

In the Punchclock “Event Staff Management System” When a Staff Member logs in to “Event Staff Management System” you will notice 7 options:

  1. OPTION 1 is View Event Rostered On Today.  If this is selected, then System will show you your roster for the day and/or event Show them the Event

  2. OPTION 2 IS Log your arrival for work.  If this is selected, the system will display following options:
    Please select the type of Work Event Management Log required for your work today.
      1. Log your vehicle travel/driving using a company/rental vehicle.  Click on Log your vehicle travel / driving using a company / rental vehicle link for additional information on this option.

      2. Log a vehicle travel/driving STOP/BREAK.  Click on Log a vehicle travel / driving STOP / BREAK link for additional information on this option.

      3. Log your attendance at work / office / road or venue.  Click on Log your attendance at work / office / road or venue link for additional information on this option.

      4. Log your Travel on Tour.  Click on Log your Travel on Tour link for additional information on this option.

  3. OPTION 3 is Commence Work and Complete Event Management Job Sheet Log.  This is the digital electronic online version of the old Event Management Job Sheet.  If this is selected then the system will commence to log the date and time of your work arrival, breaks, time started work etc. and will electronically add all your job hours to a hardcopy of the Event Job Sheet Log.  To understand how the Electronic and Digital Version of the old Event Management Job Sheet will work, click here?

  4. OPTION 4 is Props List Bump In / Bump Out.  If this is selected the system will open the Inventory Prop List for the staff member to complete a prop/stocktake checklist.  Refer to FAQ “Prop List Bump In / Bump Out”

  5. OPTION 5 is Log a Work Break.  If this is selected the system will log the date and time and record the GEO Location of the user. The time is entered into the Break 1 from of the Event Management Job sheet of the user for the event.
  6. OPTION 6 is Log Return from Break.  If this is selected the system will log the date and time returned from your break and record the GEO Location the user.
      • Please note, that POINT 5, and 6 can be repeated multiple times for an OPEN AND ACTIVE EVENT MANAGEMENT JOB SHEET and each Break From and Break to is recorded and the time of the break from and break to is calculated and displayed for each break.

  7. OPTION 7 is Finish Work and Complete Rostered Shift Log at end of rostered shift.  If this is selected, the system will log the date and time for the user for that specific event in the field of TIME DEPARTED. This can only be done once per event per user.  It will record the GEO Location of the user.

2017-03-04 01:33
Graham Normanally

How does the electronic and digital version of the Event Job Sheet work?

The Electronic and Digital version of the Event Management Job sheet will continue to you the same format of the old paper version and will be recorded as a hardcopy on the Roster System for easy viewing that will reduce the amount of paper being used and will be more user friendly and easy to see/read.

The Event Job Sheet will look and feel like the Revised Event Management Job Sheet of 2016 as screen view point with many added differences.

  1. The title will remain the same with “Daily Show / Event / Production Job Sheet”

  2. It will no longer display the company phone numbers or email address.

  3. It will continue to only allow One TIME-SHEET per event/show/production that will need to be completed by each employee or contractor.

  4. A new event management job sheet is to be completed for each new date; new account reference; a new company/organisation; when all three shows details are completed; or if space runs out with the number of Team Details.

  5. It will not display field of Account Details. 

  6. Date of event will be a calendar pop up.  It will not automatically show date based on Event Date when Staff Member selects the Event as this will be operated and controlled by the Punch Clock Server.

  7. It will still display and required the Customer Details.  Under Customer Details it will still require confirmation of the following:
      1. Name of Company / Organisation performing at: this will automatically populate from when Staff Member selects the Event Punchclock Functionality.  But if incorrect, will allow staff member to enter own text.

      2. Suburb: this will automatically populate from when Staff Member selects the Event Punchclock Functionality.  But if incorrect, will allow staff member to enter own text.

      3. State: this automatically populate from when Staff Member selects the Event in Punchclock.  But if incorrect, will allow staff member to enter own text.

  8. It will still display and required the Show / Event / Production Details:  Under this heading it will still require confirmation of the following:
      1. Name of Show/Event: this will automatically populate from when Staff Member selects the Event Punchclock Functionality.  But if incorrect, will allow staff member to enter own text.

      2. Time Start: Will allow the staff member to enter the time of the scheduled work.

      3. Time Finish: To allow the staff member to enter the time of the scheduled work finish.

      4. Total Tickets Booked / Purchased as shown on Event Roster: this will automatically populate from when Staff Member selects the Event Punchclock Functionality  and show the number from qty.  This number displayed cannot be changed or edited. Next to this a button labelled “EXACT QTY ATTENDED” will display.  When staff member clicks on it, a Modal Window will open up and display
          1. “Have you done a head count and checked it twice with other performers and then the customer?”  YES | NO | NOT REQUIRED TO DO HEAD COUNT
              1. IF THE STAFF MEMBER SAYS “YES”, then it will log date and time for you.

              2. You will be asked to enter the Total Qty Counted and it will allow maximum 5 digits with no decimals.  If the number is less than the Qty of the Event a display warning notice will show “The number you have entered is less than the number booked/purchased.  You will be required to correct the problem.
              3. You will be asked to enter the Full Name of Customer confirming Total:

  9. It will still display and required the Team Details section.  Under this header it will still require confirmation of the following:
      1. Name of Team Member / Contractor / Employee: this will automatically populate from when Staff Member selects the Event Punchclock Functionality.  It will then display your Name, to identify who is currently logged into the “Event Staff Management System”. 

      2. It will also display the names of all other employees or contractors who are rostered on the event as well.

      3. Position / Character/ Job Title:  will be separated in 3 columns with the headings
          1. Position which would be your work role (eg: Actor / Stage Hand / Graphic Designer / Chauffeur)
          2. Character Name (if applicable) which would be the name of the person you are performing as (mostly for actors/performers)
          3. Work Description which is the job you are doing (eg: Driving Syd to Bris / Performing / designing music / set design on props)

            Most of the above 3 points will be automatically displayed by the Roster Server, however you will be required to write in the Work Description on your own.
          4. It will display the details next to the names of all the other employees and contractors who are rostered on the event as well and will be not editable.

          5. IMPORTANT … While all staff rostered on an event will be able to see/view the Event Job Sheet Log as per the function of the Event Job Log only the staff member who is the selected on the Roster System can change and edit their own fields. All other staff, can only view the details.

          6. IMPORTANT … Only 1 job sheet per show / event / production per staff member can be completed.  If another staff member tries to or a staff member tries to complete it, you will receive notification that it has already been completed.

  10. TIME ARRIVED: Is automatically populated from the time the staff member logs in.  The time shown here cannot be editable and is only for display purposes.

  11. TIME STARTED WORKING: is automatically populated from the time the staff member logs in by selecting the correct option in the “Event Staff Management Main Menu System.”  The time show here cannot be editable is only for display purposes.

  12. BREAK 1 FROM/TO: is recorded based on the Staff Members log in and out of Main Menu Item 4 and 5.

  13. BREAK 2 FROM/TO: works the same as BREAK 1 and if multiple breaks are selected by Staff member, then each one is recorded.

  14. TIME FINISHED WORK: Is automatically populated from the time the staff member logs in by selecting the correct option 6 of the “Event Staff Management System”. The time shown is not editable and is only for display purposes.

  15. TIME DEPARTED: will be editable and will allow the user to enter the time they departed work.

  16. Signature of Employee / Contractor: will not be required, as employees and contractors will be required to log in electronically creating an IP stamp and GEO Location and will be used as verification and confirmation as your signature records electronic signature.  You will be required to enter your password and specific pin for security reasons.

When the event job sheet  is submitted, all records, times, logs will be recorded for that event, with all employee and/or contractor details logged for that specific user.

The Event Job sheet will be viewable on the Roster System for all employees and contractors that were rostered on the system and the Accounts Payable Staff and the Event Management Team.

No one is allowed to edit a completed Event Job Sheet.  This is to ensure 100% security and accuracy.  All issues and discrepancies will be recorded and noted as additional notes to a completed Event Job Sheet.

An Event Job Sheet cannot and will be recorded or submitted until all fields are completed and that where multiple staff members were rostered on for that event, that all staff members have a Time Departed and Time Started time in their related section.

2017-03-04 01:26
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

ProjeQtor

Go to category

How to enter a note on an Activity in Projeqtor?

Updated Notes on 26/02/2019 by Kelvin Lee

  1. Only update is point 5 below.  Informing of added note on Slack when adding note on Slack.

When working on an Activity, notes should always be added to the activity while working on it.  Notes can be anything related to the activity.  You can also copy and paste notes from SLACK into the notes section of the activity.  Some examples of where notes would be added to an activity are:

  • To ask a question to another staff member (copy and paste on to Slack to).
  • Things found while working to remind of.
  • Delays in the activity.
  • Problems being experienced and need to be noted.
  • Updates of what was done to the activity while working on it.  For example, "I added another 4 lines to the script for review by the playwriter", or "Worked on the 4 part of the coding and found that the DIV has failed on line 32 to 48, need to ask for permission rights to recode".

If you need to write a note on an activity, do the following:

  1. Scroll down the activity until you see the Notes section and a Green + button .
  2. Press the Green + button .
  3. Click in the field and enter the details of the notes you want to write about the activity or ask the Project Leader or Project Manager.
  4. When you are finished, press the

    button to save the note and notify the Project Leader or Project Manager.

  5. After adding the note in the Activity, you will need to notify the reader or the persons involved of the added or updated note on Slack.  To ensure efficiency you only need to inform those required to read the notes by informing them on slack of the note number, and the activity number.  For example:

    It is important to ensure that you keep the note and activity number on the same thread on slack.

Please note: If you do not see the Green + button , you may not have permission to write a note.  Contact your support team on the #Support Slack Channel for help.

Creating a Note Using Activity Stream:

  1. All staff with the right permissions can make a note on an activity or activity stream.
    1. 1. If you do not see the activity stream section press the Activity Stream button
      . .
    2. 1. If you only want to enter a quick note with out formatting type your text in the activity stream text area box.

      1. 1.2. Please note pressing enter in this box, saves the notes.  Activity stream does not allow for new lines or paragraphs.

How to create and send a note by email immediately Option:

If you want to make a note and send an instance email notification to the user then use the EMAIL NOTE NOTIFICATION function that is available. Click on the following link How to send a note on an Activity to a specific person and have them notified by email immediately of the note in Projeqtor?

2020-04-27 07:30
Kelvin Lee

1) What do I do when I receive an email for an activity to be done.

When receiving an email or notification of an activity in ProjeQtor to be completed do the following:

  1. Read the email first.  It may be a note or a New Activity.
  2. Log in to Projeqtor.  The email may have a link you can click on that will take you directly to the activity.  View or access the activity using the link on the email. If no link is in the email click here on How to view and acces your Work Items or Activities.
  3. Follow the procedures on how to work on an activity, work task or item by clicking here.

2020-04-27 07:10
Lei Bao

2) How to use Diary Entry on Projeqtor?

The Diary Entry on Projeqtor is where you will find all your allocated activities and work tasks that have been scheduled for you to work on each specific day.  The Diary entry is based on a number of factors and is also based on the total number of allocated hours you entered in Validated Work Hours.

The Diary Entry provides you with Day, Week, Month View. It is default to Week View.

To view the allocated work on a specific day click on the date number.

To view the allocated work on a specific week, click on the label month that is seen on the left of your screen.

To view the allocated  work on a specific month, click on the week numbers located on the left of your screen.

To view an activity, simply press it.

 

More information about the Diary Entry can be found on the Projeqtor website Help Desk at https://manual.projeqtor.org/html_en/

2017-08-11 14:47
Lei Bao

What do the activity status - activity statuses mean in Projeqtor?

There are many statuses available on Projeqtor and the related activities.  They statuses are available depending on where the activity is positioned, your user rights and what type of activity it is.  You may not see or have access to all the statuses available as shown below.

If there is a problem, always speak with your support staff member on the Slack Support Channel.

 

LIST OF STATUSES in PROJECT MANAGEMENT and their meaning.

Status Name Status Meaning / Description
recorded A new activity is recorded
Func Write Up Completed
This is for developers and support staff only when they have completed writing a development or ticket function and not be used by other staff.
Sent to Developer
This is for developers and support staff only after the func write up they have sent it to the developer for analysis and not be used by other staff.
Researching The person Responsible is researching / reviewing the activity for the required hours of work needed to complete the activity.
Hours Allocated The number of hours estimated to complete the activity. This is entered by the worker.
Hours and Day Required - Reminder Notice when the worker has not completed the hours allocated required.
IMPORTANT or Not Actioned - 2nd Reminder Sent (1-2 days) Second notice when work is not completed
URGENT or Not Actioned - 3rd Reminder Sent (2-3 days) Third notice when work is not completed
CRITICAL or Not Actioned - 4th Reminder Sent (4-5 days) Fourth notice when work is not completed.
VERY CRITICAL or Not Actioned - 5th Reminder Sent (6-7 days) Fifth notice and breach of work.
HIGHLY CRITICAL or Not Actioned - Final Reminder Sent + Steve Notified (8 + days) Sixth notice and reminder when work is not completed and discipline action taken.
in discussion/planning When an activity is being discussed and planned and being considered by the Project Manager or Project Leader
APPROVED Activity or Quote that is approved by the Supervisor.
re-opened A problem with the activity has been found, after it was closed as done and now re-opened.
under review by project worker When the project worker is examining the activity to be completed.
Assigned (Start/End Date Allocated) When work is allocated with a start and end date that must be adhered to by the Project worker.
in progress Project Worker when the work is started and working on.
more info required (progress on hold) When additional information is requested and/or a note is made.
info provided (Action required) When a response for more information is provided to the project worker.  This requires immediate reply or recommencement of the work.
Waiting for Available Resource/Time

Use when you do have time or resources to complete the activity and will come back to it later.

*** Use only when you are actively working on the task/job ***

in testing mode When the project worker is testing the done activity to make sure it is working correctly without problems.
Not Working / Problem Found When an activity that is listed as done has a problem found.
Overdue by 1 day When an activity is not completed by the validated end date. Only available to the Project Leader
OVERDUE  IMPORTANT - by 2-3 days When an activity is not completed by the validated end date. Only available to the Project Leader
OVERDUE URGENT - by 4-5 days When an activity is not completed by the validated end date. Only available to the Project Leader
OVERDUE CRITICAL - by 6-7 days When an activity is not completed by the validated end date. Only available to the Project Leader
OVERDUE CRITICAL: by 8-9 days When an activity is not completed by the validated end date. Only available to the Project Leader
OVERDUE VERY CRITICAL: by 10+ days When an activity is not completed by the validated end date. Only available to the Project Leader
done When an activity is completed and has been tested as per the required work.
bill charges Only for accounting purposes.
Validating When the Project Leader or Supervisor checks that the work is completed.
checked & completed When the Project Leader is happy with the end result.
PAID Only for accounting purposes.
completed with problems When an activity is completed but has problems.
duplicate When an activity is found to be an exact copy of another activity.
DECLINED When an activity for work has been declined by a Project Leader or a request has been declined.
cancelled When an activity has been cancelled for reasons as mentioned in the Notes section.

2020-04-26 16:56
Lei Bao

3) What to do when you are about to start work on an activity in Projeqtor?

When you are ready to start work on your work, work task, work activity or work item in Projeqtor you always need to do the following things:

  1. Make sure you have corectly opened and are looking at the right work.

  2. Make sure you have entered your validated start date and validated end date.

  3. Make sure you have read the description of your scheduled work.

  4. Make sure you have read any new or existing notes or activity stream. 

  5. First, change the Status to an appropriate status of what you are about to do.  Always use the dropbox field to select the most appropriate status and do not use the automated function of
     
    For examplie if you are to start the work, select in progress

    and press the SAVE button.

    You must always press the SAVE button when changing a status.

    1. If you are not sure of what status you should select, refer to the status explanation by clicking here.
    2. If you encounter problems, you can change status depending on specific circumstances.  For an explanation on the different statuses and what they mean, click here - What do the activity status - activity statuses mean in Projeqtor?
    3. Please note, depending on your user rights, you may not have access to all the statuses available to use depending on the project.
    4. If there are no problems, continue to work on the activities.

  6. Start working on the work you have to do and monitor and keep an eye on the time you are working on the activity.  This is very important.  Remember to use your slack shift work codes for accuracy (if required or advised by your manager or supervisor).
    1. 6. While working you can always change the status accordingly and this is important to ensure the proper record logs are kept.
    2. 6. While working you can always make or add additional notes or activity streams for yourself, other workers, your manager or supervisor.
      1. 6.2. When making a note or activity stream for another worker you need to inform of the note especially if it is for them.  There are two ways to notify them you have made a note.
        1. 6.2.1 Use the Send Notification by Email Feature.  Click here on how to use this.
        2. 6.2.1 Use the Slack manual method function.
          1. 6.2.1.2. After typing a note or activity stream note, the system will generate an id reference for the note.
          2. 6.2.1.2 Manually highlight the text of "the note #xxxx in Activity #xxxx".
          3. 6.2.1.2 Copy the highlighed part.  Use Ctrl+C or right-click on your mouse and select copy.
          4. 6.2.1.2 Open Slack and go to the channel or direct message of the worker.
          5. 6.2.1.2 Create a normal message in Slack, using the slack procedures to do so and paste the the copied information in the message part before sending the slack message.

    3. 6. While working you may be required to add an attachment.  To add an attachment to your work click here for the instructions.

  7. During and when you have finished working on an activity, you will need to enter your allocated hours in the Real Time Allocation Hours section. For instructions of how to add your real work hours click here.

    1. 7. In the Real Work Allocation

      you will be required to enter the exact hours that you worked on the specific activity.  Even if the activity spans over numerous days, you are still required to enter the exact number of hours you worked on that specific activity on that specific day.  This calculates the number of hours left remaining on the activity.

    2. 7. When you click onthe Real Work Allocation you will need to find the activity by scrolling up and down on the specific date and then enter the hours of real work on that specific activity.  DO NOT FOGET TO PRESS the SAVE button.

  8. If things change on the activity for any reason, for example, you need more information, or you do not have enough time or resources to complete the work you can always change the status accordingly and this is important to ensure the proper record logs are kept.
    1. Remember when changing a status, always select the most suitable status from the dropfield and press SAVE button after changing the status.

  9. Continuing work on the work you have until you have finished the work in full.  Once you have finished the work in full you need to do the following:
    1. 9. Change the status to DONE.  Remember when changing a status, always select it from dropfield and press SAVE button after changing the status.
      1. 9.1. In the  Treatment  sub-heading section

        where it displays the label Results,

        type a detailed record of what you did to complete the work, item, task or activity.  This is what your manager, or supervisors checks and reads to ensure that you have done what is required.  Writing the word "completed" or "done" is not acceptable as you are asked and required to write in detail what you did and the result that was achieved in doing the activity.
    2. 9. Notify your leader, manager, or supervisor by sending them the notification.  Click here on the two ways you can send a notification note.
      1. 9.2. Your supervisor will check the work, validate it and mark it as completed or it has problems.
        1. 9.2.1 If you are informed of your work has a problem you may be asked to redo the work or a new activity may be created for you to do.

    3. 9. Finalise your real work allocation hours on your timesheet.

  10. Your work for this work item, task or activity is done and you can begin the whole process again.

2020-05-06 03:12
Lei Bao

How to enter Results when activity status changed to Done

In the Project Management, when an activity is completed you need to change the status to  DONE  . Once you have changed an activity to  DONE  you are required to enter a detailed explaination of what was done to complete the activity.  Type a detailed record of what you did to complete the work, item, task or activity. This is what your manager, or supervisors checks and reads to ensure that you have done what is required. Writing the word "completed" or "done" is not acceptable as you are asked and required to write in detail what you did and the result that was achieved in doing the activity.

The RESULTS section will only be saved when the status is changed to  DONE  .

After you change the status of the activity to done your supervisor will check the work, validate it and mark it as completed or it has problems. If you are informed of your work or the activity has a problem you may be asked to redo the work or a new activity may be created for you to do.

Do not forget to enter your real-time hours worked on the timesheet and finalise your real work allocation hours on your timesheet.  After you do this your work for this work item, task or activity is done and you can begin the whole process again by moving on to your next work activity, task or work you have to do.

For your information the result description box where you enter your results is found in the Treatment Section of ProjeQtor.

If you need to create a note or send a note to another work or supervisor by sending them the notification click on the links on the two ways you can send a notification note.

2020-05-06 03:11
Lei Bao

1) A brief process of how Project Management System works in Projeqtor

The Project Management System works using statuses and Notes.  While this information below is a brief account of how the system works, there are times a few variables that may occur.  However this is the process that is to be used on a regular basis when working on the Project Management System.

  1. A NEW activity is created based on ACTIVITY TYPES with staff using one of the following requests:
    1. CRITICAL CHANGE/UPGRADE = means that a major change/upgrade is required and needs ATTENTION IMMEDIATELY.

    2. CRITICAL NEW = means a new feature / item is required with IMMEDIATE ATTENTION.

    3. CRITICAL ERROR to be completed with ASAP no Hours Allocated = means that this is of the HIGHEST PRIORITY and must be done before anything else.  If an activity has this status, all resources (where applicable) is to be put on this activity and completed with CRITICAL URGENCY.  All other activities are be put on hold, unless resources can be shared efficiently.

    1. Urgent New = means a new feature / item is required and needs to do be done with urgency.

    2. Urgent Change / Upgrade = means that the change/upgrade is required with urgency.
    1. ERROR = means that an error or problem or support is required.

    2. Change / Upgrade = means that a change to an existing feature or an upgrade to an existing feature is required.

    3. To-Do = means that something needs to be done, that may not be a fix, repair, upgrade or build.

    4. NEW = means that it is a new feature / item to be created.

    5. CRITICAL ERROR = means that a critical issue has occurred and needs ATTENTION IMMEDIATELY.
    6. URGENT ERROR = means that something is urgent, but not critical.  This is not as big a priority as CRITICAL ERROR.

An activity with these activity types can be added by

    • A staff member who needs support
    • A team supevisor who requires an update
    • A Company Director or Technical Supervisor requires a New feature
    • The project worker (you) enters an activity for work to be approved.

  1. After an activity is entered on the System, it will be displayed as Recorded.

  2. The person listed as RESPONSIBLE will be notified by email.

  3. When you are notified, you should change the STATUS of the activity using one of the STATUS options.
    Refer to status options for each explanation - What do the activity status - activity statuses mean in Projeqtor?
  4. You are then required to review the activity description and if required research on the activity to determine what is required to be done to complete the activity. 
    1. You should change the STATUS of the activity to exactly what is happening.

  5. When your review / research is complete, enter hours Allocated for work in the VALIDATED work Hours.

    Do not forget to change the status to HOURS ALLOCATED when you have entered the hours.

  6. When the STATUS is changed to HOURS ALLOCATED, Iconic IT Staff then plan and manage the work based on company priority.

  7. When our discussion/planning has occurred ICONIC IT Staff will assign the activities to you based on the hours you entered.

  8. You will be notified that activity has the STATUS ASSIGNED START/DATE ALLOCATED.
    When you receive this STATUS notificaton, check your Diary on the Project Management System or the ACTIVITY PLANNED START DATE on the activity itself and plan to start the ACTIVITY as per the PLANNED set date.

  9. When you start the work you have to change the STATUS to In Progress.

  10. When something happens, you need to make notes or change the status.  So that everyone knows what is required.
    All notes and information regarding delays, issues, problems, etc must be entered as a note on the activity.

Questions Asked and Answered:

  1. David Phillip | 03-May-2020 10:00 |
    Question: if I have been assigned to a task, then the validated work hours will already have been set for me by the person who has assigned the activity?
    1. Answered by @beau.sherman | 03-May-2020 18:09 |
      1. If you are talking about the assigned work hours then the person who creates the activity is the person responsible for the estimated number of assigned hours.  The assigned hours is only an estimation and could be less or more depending on the work itself.  You can always add additional work hours in the validated work field or by requesting it as a note.

2017-09-28 14:34
Nikolas Harrington

Who do I know who to speak to or with on Slack?

There are many different people you can commuicate with in the Company. Working out who to speak with can be difficult, however here are a few tips that would assist you.

You can access the Company Workspace Directory in Slack by clicking on the 3 vertical dots

After pressing the button, click on
.

This will provide you with a list of Staff and contractors within the company.

You can search or scroll through the list to determine who can assist you.

You can also speak with your Team Supervisors. Remember however that each supervisor may work in a different office in a different country in a different time zone. You can see the office the Team Supervisor is working in through the Workspace Directory and click on their name.

If you need help with how to do a task for your Sales or Events work ...

  • It is best to speak with your Team Supervisor on the correct Slack Channel or use the Group Member of

    The

    is a group member account that notifies all Event Staff Globally within the company and your Team Supervisors in that specific channel.

 

If you need help with a customer ...

  • It is often best to use the
    on the correct channel.
  • Unless it is urgent or the customer is upset, there is no need to contact your Team Supervisor for assistance that can be managed by a fellow staff member assigned to that channel.

 

An upset or angry customer ...

  • Refer to your Team Supervisor on the Correct Channel.

 

Computer related problem or technical issue ...

  • In the channel use the
    Group Member account.
  • Computer-related or technical problems should always be spoken with on the
  • Not all staff are trained in technical support and therefore support should be related to the company support staff at all times.

 

Here is a list of possible scenarios and who as a suggestion you should speak with and on what suggested channel.
Please note:

  1. All slack channels have a discription of what the channel should be use for. To learn more about a specific channel and what it is for, follow the SLACK FAQ https://slack.com/intl/en-au/help/articles/201654083-Set-a-channel-topic-or-description#set-or-edit-a-channel-description or https://slack.com/intl/en-au/help/articles/360017938993-What-is-a-channel#use-channels.
  2. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor is at times a required thing to use, however you must remember that Direct or Group Direct Messaging make time a longer time for a reply to be made especially if the worker is not rostered on that day, different timezone, is in a meeting or you have forgotten to use the nametag. Transparency always matters, so most conversations should happen in public channels so that they’re searchable by all worker. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor should be used for private and confidential conversations and not for private personal matter between workers.
  3. If you have a scenario or are unsure of who to contact during a scenario and it is not listed below, make a comment of your specific scenario, using the Comment button/function and it will be answered and added to the list below.

Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Customer with account enquiry ... Accounts Staff by direct message of #workers_name. #accounts or No, unless you do not have access to the channel mentioned.
Change any Customer Details on the ERM of the Customer Details Account Page. Always use @eventmanagers to notify the event managers and event supervisors #event_management or #sales_team_globally Never
Event billing or travel/location change request ... Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Event time change request Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Price check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Product availability check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Damaged, broken, lost or stock low of a prop, costume, wardrobe, set, stock inventory, company equipment or item ...

Always use @eventmanagers and the @name_tag of the department supervisor

#props_costumes Never
Question or problem with accommodation, flight, rental car or another travel arrangement of an Iconic Worker.

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Question or problem with accommodation check-in or check-out or contacting the accommodation

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Questions or problems relating to scripts, characters in the script, storyline, editing or grammar/spelling errors, stage directions, rehearsals, character arcs or character profiling and other matters specific to a script ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the company playwriter/scriptwriter

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions on how to use or rehearse with a specific event prop, costume, wardrobe, set, stock inventory, company equipment or item ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the production supervisor

4th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to visual or audio equipment, cues, or any matter relating to the a/v of a show or event ...

1st try: @name_tag of your Audio or Visual Supervisor

2nd try: @name_tag of your Actors Captain or Stage Manager

3rd try: @name_tag of your event/show Director.

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

#audio_sound (if related to audio)
#video_editing (if related to video)

OR

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to Call Sheet Rosters, Call Sheet Events ...

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
How to use the ERM ...

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#general or #random Not necessary
Questions/Problems relating to Customer Account details on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management or #general or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions/Problems relating to Customer Opportunities on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to Orders, Purchases and Bookings on the ERM

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @accounts-team to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#accounts or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to a vehicle

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

4th try: call the NRMA Business Road Service on 1300 369 349 and provide Membership #990055598 to the operator and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

5th try: calling the company mechanics on 02 9698-2771, identify who you are and what company you are with and ask to speak to Darryn or Karlisle and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

#administration or #event_management or #general or property_management or #random Yes or if you do not have access to the channels mentioned.
Event Job Time Sheet Error or Late Submission of Event Job Time Sheet

Always use @name_tag of your department supervisor.

#general or #random Yes if you are going to discuss confidential information relating to your event Job Time Sheet.
Questions/Problems with your vehicle log

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

#administration or #event_management or #general or property_management or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems or issues about technical equipment, accessing servers, logins, user accounts, iphones, ipads, computers, bluetooth etc.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Problems with accessing or completing a form ...

1st try: @name_tag of your department supervisor

2nd try: use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

on any channel you have access to that is specific to the form. For example if the form relates to the Quantity Submission for of an Event, use the #event_management channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Problems with accessing, using ProjeQtor

*** Please note *** use this only for problems relating to ProjeQtor, not the tasks/activities.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Questions/Problems with an activity/task/date or other related matter relating to a specific work activity/task that is listed on ProjeQtor

1st try: @name_tag of your worker who issued it or is the requestor of the work activity/task

on any channel you have access to that is specific to the scenario. For example, if the scenario relates to a work activity about a production prop delivery, use the #production_runs_austr channel. No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems with another worker ...

1st try: search for and follow the grievance policy as written on the FAQ Server.

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: search for and follow the Notification of Liability policy as written on the FAQ Server.

5th try: @steve.baltzois

6th try: call @steve.baltzois on slack

7th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor
Problems with a customer, audience member, or another person not connected or associated with the company

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: @steve.baltzois

5th try: call @steve.baltzois on slack

6th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

on any channel you have access to that is specific to the scenario. For example if the scenario related to a chauffeur-based CCRP, you would use the #chauffeur-events channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions problems with your payroll, invoice or payslip

Always use @name_tag of your department account supervisor

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor

Questions Asked and Answered:

  1. David Phillip | 07-Jun-2020 07:46 |
    Question: Are there supposed to be any details when it says:
    "Possible Scenario Suggested person Who you should speak with Suggested channel to us"
    1. answered by @steve.baltzois 8-Jun-2020 13:49
      1. I am not sure it was not displaying, however I saved the FAQ again and it seems to have fixed the problem and the scenarios are displaying.

2020-06-08 05:50
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

Create a New Activity in Project Management - ProjeQtor

Creating an Activity in the Project Management also known as ProjeQtor is done when ...

  1. You need to do work in a related department or field.
  2. You need to schedule work/task for another person.

An Activity is a task or work that is required to be done by a staff member, supervisor, event manager, support staff or the development team. Activities contain specific statuses, levels of responsibilities and provided Progress Dates, Work Hours, Assignment, Photos and Notes that relate to a Work or Task that is required to be done.

ProjeQtor or the Iconic Project Management Software is a project management program that manages each project, their related activities and support tickets.

 

HOW TO CREATE A NEW ACTIVITY IN PROJECT MANAGEMENT aka (ProjeQtor):

  1. Log into your account in ProjeQtor by going to https://iconic.productions/projeqtor/view/main.php
  2. Press the Activities Button to access the Activities.

  3. Press to create a new Activity.

  4. Add a description of the work required in this Activity. It is recommended that this field be as detailed as possible for easy reading and easier to search and find it.


  5. Select the Activity Type for the Activity.

    Here is an explanation of each Activity Type that can be used.
    • CRITICAL ERROR!!! To be complete ASAP No Hours Allocated = use this when the work/task is an ERROR/PROBLEM so important that it has to be actioned within 1 hour of adding into the system.

    • CRITICAL ERROR!!! = use this when the work/task is a critical ERROR/PROBLEM and needs to be actioned within 3 hours of being entered.

    • CRITICAL Change/Upgrade = use this when the work/task requires a CRITICAL CHANGE/UPGRADE of its current setup and needs to be actioned within 3 hours of being entered.

    • CRITICAL New = use this when the work/task is a NEW work/task, not done before and requires to be actioned within 3 hours of being entered.

    • URGENT ERROR! = use this when the work/task is and ERROR/PROBLEM and needs URGENT, but NOT CRITICAL attention and can be actioned within 3-8 hours of being entered.

    • Urgent Change / Upgrade = use this when the work/task requires an important CHANGE/UPGRADE of its current setup and needs to be actioned within 3-8 hours of being entered.

    • Urgent New = use this when the work/task is a NEW work/task and is not Crtical but important and can be actioned within 3-8 hours of being entered.

    • Error = use this when the work/task refers to an ERROR that needs to be done, but can be actioned within 1 - 14 days.

    • Change / Upgrade = use this when the work/task refers to a CHANGE/UPGRADE, but can be actioned within 1-14 days from being entered.

    • New = use this when the work/task is a NEW activity, not ever done or noted before and can be actioned within 1-14 days from being entered.

    • To-Do = use this for any work/task that needs to be done, but has no limit of time required.

    • Developer Error - No Hours Paid or Allocated = this can only be used by Senior Executive Management and refers to a development or software or computer issue that has occurred because of an error from the programming / developing team.

  6. Select the Project the Activity work/task is meant to be associated with.

    Important: The list of projects displayed is based on the permissions and allocations that your user account has been assigned to.  If you are required to work or have access to a Project that is not listed on your user account, contact support.  Read the FAQ ( I need support who do I speak to? ) on how to ask support for assistance.

  7. Enter a reference for quick search or an Event number in the External Reference field.  This is optional.


  8. Enter the name of the person who has requested this work to be completed.  This can be your supervisor or manager who asked you to do the work, or another staff member who has asked for the work to be done.
    1. If the name of person is not displayed in the dropfield, press the search button and search for the name of the person in the Name field


    2. When you have found the name in the results, click once on the name to select it.

    3. Press the check tick

      to confirm the name.

    4. It will return you to the Main Activity Window.

  9. Enter in detail the work/task description of what is required to be done. 

    Use the Word Function Features to bold, change colour, highlight specific words, just like you would do in a word processor to make things look professional and easy to read.
    Important: if the Description window is too small to write the description of the work/task press the to expand and open the description windown in full screen.

  10. Leave   blank.

  11. Leave as displayed.  It needs to remain as recorded in the beginning to record the work/task.

  12. Enter the person who is responsible for the work/task. 

    This could be your name if you are meant to work on the activity.  If you are scheduling this for another person, then select their name from the dropdown field.
    1. If the name of person is not displayed in the dropfield, press the search button
      and search for the name of the person in the Name field


    2. When you have found the name in the results, click once on the name to select it.

    3. Press the check tick

      to confirm the name.
    4. It will return you to the Main Activity Window.

  13. Leave the Results field blank, until the work/task activity is completed.  This field will only be required when the Status of the activity is changed to Done.


  14. Move to Assignment.  If you are a manager or project leader, you can assign the activity to a worker.  To do this refer the FAQ procedure of How to add resources (staff/contractors) and assign or allocate hours to an activity using the Assignment function

  15. Move to the Progress Section 

    of the software.

  16. Under Requested section
    1. In the first field enter the date the activity will start.  This normally is the same date that the activity has been entered.


    2. In the field below this, enter the requested end date.  This is the estimated date that the work/task activity is to be completed by the persons assigned or responsible for the activity.


  17. Select the planning status of the work/task activity.  It is recommended that the best planning status to select is REGULAR BETWEEN DATES for all activities.  This ensures that the assigned worker planning is scheduled specific to the validated start and end dates. 

    Here is a list of the meanings of each planning status.
    • as soon as possible = use when the work/task is meant to be done asap. (only use when an activity is very urgent and your priority is between 1-10)

    • must not start before validated date = use this when the work/task is meant to start from a specific date.  By selecting this you will need to enter the start validated date
      of when the work is meant to be started.

    • work together = use when the work/task can be done at the same time as other activities.  Use this planning status when the activity is not urgent or critical.

    • regular between dates = THIS IS THE MOST RECOMMENDED PLANNING STATUS TO CHOOSE FOR all work. use this when the work/task can be done between specific dates. By selecting this planning status you will need to enter the start and end dates. 

      This means that the work must be done during these specific dates.

    • regular in full days = use this when the work/task can be done in regular work hours as per your work hour rosters. By selecting this planning status you will need to enter the start and end dates.

      This means that the work must be done during these specific dates.

    • regular in half days = use this when the work/task can be done in regular half day hours as per your work hour rosters. For example, if your rostered work day is 8 hours, using this status will mean that the activity will be required to be done for 4 hours per day between the set number of days allocated. By selecting this planning status you will need to enter the start and end dates.

      This means that the work must be done during these specific dates.

    • regular in quarter days = use this when the work/task can be done in regular quarter (1/4) day hours as per your work hour rosters. For example, if your rostered work day is 8 hours, using this status will mean that the activity will be required to be done for 2 hours per day between the set number of days allocated. By selecting this planning status you will need to enter the start and end dates.

      This means that the work must be done during these specific dates.

    • as late as possible = use this when the work/task can be started at any time/date schedule, but must be completed by a specific date. By selecting this planning status you will need to enter the end date.

      This means that work can be started on any date, but must be completed by the validated end date.

    • fixed duration = use this when the work/task can be started at any time/date schedule and finish at any time/date, but must be done within a specific amount of days.  By selecting this planning status you will need to enter the number of days allowed for this activity to be done.

      This means that the work/task can be done on any date/time and finish on any date/time, but must be done within the specific number of days stated.

  18. In validated work enter the number of estimated hours you consider will be required to complete the work/task activity.

  19. When all of the fields have been entered, press the Save button .  The system will take a few seconds to save the activity.  Please wait.  Once the activity is saved it will be given an Activity Number.  If you are scheduling this activity for another person you will need to also tell them on Slack that an activity has been scheduled.  To inform the person on SLACK do this ...
    • Important: Do not copy and paste an activity in the  channel or the channel.
    • Important: It is not recommended to copy and paste an activity to a person as a Direct Message

      The only time you should copy and paste an activity to a person as a Direct Message is when the Activity is secured, confidential and private.

    1. Copy the Activity Number and the Name of the Activity from the Header section.


    2. Go to SLACK, select the appropriate Department/Channel the person works in.  If the person works in multiple departments/channels, select the most appropriate channel.
  20. Linking Activities together (important if the activity is associated or connected or is secondary to a Parent Activity). If this activity is connected with another activity you can link the activities by pressing on
    . 
    1. If you cannot see the correct item to link:
      1. Press the
      2. Use the number if you know it, or search by or the type.
      3. When you see the item you wish to link to the activity, select it by clicking on it once until it is highlighted.
      4. Press the button to link the item.
    2. If you cannot find the item and want to cancel the search window press the
      button.

    1. Press the button.

    2. Using the dropfield, select the element type of the linked item.  Often the linked element will be the same as the activity type.

    3. Scroll down the list of activities and items in the dropfield.  When you have found the linked element, click on it.  You can add multiple links by pressing and hold down the Ctrl button on your keyboard and clicking on each item.
    4. Add a comment in the comment field (optional).

    5. Press the button to link the items.

  21. If this activity has images, documents or files that need to be attached, click here for instructions on how to add attachments.

 

How to Add Notes to an Activity in Project Management (ProjeQtor).

When working on an Activity, notes should always be added to the activity while working on it.  Notes can be anything related to the activity.  You can also copy and paste notes from SLACK into the notes section of the activity.  Some examples of where notes would be added to an activity are:

  • To ask a question to another staff member (copy and paste on to Slack to).
  • Things found while working to remind of.
  • Delays in the activity.
  • Problems being experienced and need to be noted.
  • Updates of what was done to the activity while working on it.  For example, "I added another 4 lines to the script for review by the playwriter", or "Worked on the 4 part of the coding and found that the DIV has failed on line 32 to 48, need to ask for permission rights to recode".

To add a note to a any work activity click here for the instructions.

 

There are other important things to be aware of when using the Project Management (ProjeQtor).  
They are located in the FAQs however here is a list of items that would help you when working on the project management

2020-04-29 04:06
Nikolas Harrington

How to add a Quote to an Activity or Ticket in Project Management - ProjeQtor

Some Activities or Tickets will require Quotes for Costing to fit with the Work Budget of that Area, before the Activity can be approved.

To add a Quote to an Activity or Ticket in Project Management - ProjeQtor:

    1. Search for and open the Activity that requires a quote in the program.

    2. Under Linked Elements press the .

    3. Select in the dropfield section.

    4. Press the button.

    5. Press the button.

    6. Enter the name for the quote.  This is what the quote is for.  A short description is required.


    7. Select the correct

    8. Make sure that Project: name is the correct Project the quote will be applied to.  This by default is correctly selected but should be checked.

    9. Select the correct Customer the quote will be charged to.

    10. Select the correct person in Contact:  who this will be issued to.  This is the person who handles accounts for the Customer you selected previously.

    11. Enter a detailed description of the request for the quote, showing all items and prices. 

      The items and prices must total the same amount as the amount in the section.

    12. If there is Additional Info, enter this into the Additional Info text box area.

    13. Leave the showing as Recorded.

    14. Select the correct person is responsible for the Quotation.

    15. Select the correct sent date: that the quotation has been sent to the Contact / Responsible

    16. Select the correct send mode: of how the quotation was sent.  It is recommended that is selected.

    17. Leave the following fields / area empty.
      • offer validity :
      • likelihood :
      • planned end date :
      • activity type :
      • payment deadline :


    18. When finished and you are happy with the details you have added, press the to Save.
      1. To reset the whole Quotation and start from the beginning press the

    19. Press the OK button to save the Quotation and add it as a link to the Activity.

    20. Important: You are not Finished.  After Saving the Quotation you need to add the billing items.  Proceed to the steps below.

 

How to add Billing Items to a Quote to an Activity or Ticket in Project Management - ProjeQtor that has been created and Saved.

  1. When the quote is Saved, it will show on the Activity in the part.  Press on the Quote Number or the Quote Name to open up the Quotation.

  2. Scroll down until you see

  3. Press the

  4. Enter a description of the item (be specific).

  5. Enter a detail of exactly what the item will be used for.

  6. Enter the price : $ in

  7. Next to select the unit of the price.

    Here is what each item means.
      • piece = use this for each individual item.
      • lot = use this when the price entered is for a whole package or purchase.
      • day = use this when charging for a day cost
      • month = use this when charging for a month cost.

  8. Enter the quantity :

  9. The amount will be calculated automatically.

  10. Press

  11. Repeat the steps until all the Bill Line Items are entered.

  12. When all items have been entered, resave the quotation by pressing the

  13. Notify your Head Office Accounts Team of the Quote and waiting for approval.

  14. You are not finished.

 

2017-12-06 18:11
Nikolas Harrington

Real Work Allocation. How to enter real work hours when working on an activity.

When working on an ACTIVITY on ProjeQtor (the Project Management Software), you are required to enter the exact work hours you worked on the specific activity for the specific day of work.

Important:

  1. Real work hours are required to be entered on the time of the day you are working.  You should not try to enter the hours a day or a week late as the system will disregard those entries on work complted.
  2. When working on an Activity you are required to enter the activity number on your Event Job Sheet if it is workable hours for verification and reference purposes.  Not adding the Activity number could result in delays in your pay.

How to Enter Real Work Hours on an Activity you are working on:

  1. Click on the Real Work Allocation Menu Button. It is also called TimeSheet.
    or

  2. Select your name under the label resource

    Please note: Make sure you select only your name.  Entering real work hours for another staff member is not allowed and is illegal.

  3. Check that you have the correct year, and date select.

    If the date is wrong.  Select the correct date by pressing on the

    and choose the date of work.

  4. A list of activities will display.  Under the correct activity number and name enter the real working hours for the specific activity under the specific date/day.
    1. Please note: If you do not see the Activity Number on the list of activities, press
      for it to show a tick in the box and the Activity Numbers will display.

  5. Press the SAVE button

    to save your hours.

  6. If the Activity is completed in full hours, it may ask you to enter a Completed Noted.  This is allowable but does not always happens.

For a more detailed explanation of Real Work Hour Allocation and your Work Timesheet click here.

2020-04-27 04:39
Matthew Walker

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How to Link an Activity or Ticket to an existing Activity or Ticket

We use the Linked Elements feature on ProjeQtor to link activities or tickets together, especially if they are related, are a follow-on or follow-up activity or ticket of a previous activity or ticket.

Linking an activity to another opened and active activity is easy  Follow these steps below.

Linking Activities together (important if the activity is associated or connected or is secondary to the original Activity).

    1. If this activity is connected with another activity you can link the activities by pressing on
      .

        1. Press the button.
    2. Using the dropfield, select the element type of the linked item. Often the linked element will be the same as the activity type.

    3. Scroll down the list of activities and items in the dropfield. When you have found the linked element, click on it. You can add multiple links by pressing and hold down the Ctrl button on your keyboard and clicking on each item.
        1. Press the
        2. Use the number if you know it, or search by or the type.
        3. When you see the item you wish to link to the activity, select it by clicking on it once until it is highlighted.
        4. Press the button to link the item.
      1. If you cannot see the correct item to link:
      2. If you cannot find the item and want to cancel the search window press the button.

    4. Add a comment in the comment field (optional).

    5. Press the button to link the items.

  1. If this activity has images, documents or files that need to be attached, press the under Attachments
    • use when the attached file is to be viewed by all staff of Iconic Productions.
    • use with the attached file is only meant to be seen by you. This is not recommended and cannot be changed. It is always recommended to have it as public because only staff with permissions in the Project can view the activities.

    1. Press the button.
    2. Select the file that is required to be attached.
    3. Enter a description (optional).
    4. Select the viewing status.
    5. Press the button to attach the file.

Creating a New Activity/Ticket and instantly Link Activities together.

  1. Before you close the original activity press on the + button on Linked Elements
  2. Press the magnifying glass
  3. Press the + button that is on the page icon to create a new activity.
  4. Complete all the required fields and text box areas, ensuring all fields are field and completed correctly.
    1. Do not enter anything in the Parent Activity DropBox.
    2. Do not enter anything in Results.  This is done when the activity is completed.
  5. When you have completed all other fields press the SAVE button.
    1. if you have made an error and want to start again press the curved return button. . This button will close the window and nothing will be saved.
  6. After you have completed step 5 you will see your activity displayed at the bottom of the Add a Link with Element Activity Window.
  7. Press the OK button to save the New Created Activity and to automatically link it to the previous activity.
  8. Your New Activity will be displayed in the Linked Elements.

Creating a New Activity/Ticket first and then link it to other activities later

If you want to first create a new activity and then link it to a single activity or multiple activities later, this is simple.

  1. Press the NEW TAB button to open a new page (this avoid you losing the work on the previous page)

    and then follow the steps to create a new activity in the FAQ of How to Create a New Activity in Project Management - ProjeQtor
  2. Or you can press the large green + button

    in the current activity you are in and then follow the steps how to create a new activity in the FAQ of How to Create a New Activity in Project Management - ProjeQtor
    1. Please note by using this method, all information unsaved on the page you are working on will be lost unless you save it first.


Questions Asked and Answered:

  1. David Phillip | 03-May-2020 11:00 |
    Question: if the linked activity already has images, documents or files attached will these all be seen and available if accessed through the other activity through which it linked?
    1. Answered by @beau.sherman | 03-May-2020 19:11 |
      1. No.  images, documents and files are attached specific to each activity. The only way to see attached files of another activity is to have the activity with the files inserted as a Linked Element.  See Linking Activities together to do this.

2020-04-27 04:58
Beau Sherman

How to select columns to display on ProjeQtor

You can add and remove column headers information to suit what you want to display.

  1. To make changes to display column information click on the column button
    .
  2. Tick to add a column header and untick to remove a header.
  3. To move the position of display of the column from left to right press and hold the move button and move up or down.
  4. In the number box  you can enter the width of the column.  Use the up and down arrow to go up or down in increments. You can type a value manually in the box to.
  5. If you see a red % box

    on any of the column headers, it means you have exceeded the allowable width view for your device.  You can correct this by changing the values in the other boxes until it returns to 100%.
  6. When you have finished press the  OK  button to save your preferences.
  7. If you want to return the column headers to the default setting press  Reset  button.

2020-04-27 07:26
Nikolas Harrington

01 ProjeQtor detailed steps and explanation of how to use to complete work activity (suitable for 1st time and inexperienced users).

FAQ on Using ERM first time use for each activity received.

  1. Access Projeqtor using the secured link https://iconic.productions/projeqtor/view/main.php

  2. Login with your username and password.
    1. Your username is first part of your work email address excluding @iconic.productions. In example name.lastname@iconic.productions the username is name.lastname.
    2. If it is the first time you are using ProjeQtor you will be provided with a temporary password. After entering the temporary you will be asked to change the password to something you remember

  3. Today View:
    1. 2.1. This page will show you all your schedule work for the day, week and month.
    2. Click on the spanner  button on the right hand side.
      1. 2.2.1 You can change the settings to display specific items for you.
        1. 2.2.1.1 due date: will display activities based on the number you entered.
        2. 2.2.1.2 refresh parameters: leave settings as is for correct refresh.
        3. 2.2.1.3 items to be displayed: all self explanatory.  Only recommendation is to untick 'projects'

    3. 2.2. In scope of the numbers counted : it displays the overall records of your work activities.  It also will display the overall of all projects.  If you unticked this as explained in 3.2.2.1.3 it won't display all project details (optional).

  4. How to view and acces your Work Items or Activities:
    1. Use the Activities Tables List feature.  Click here for how to use this.
    2. Use the Diary feature. Click here for how to use this.
    3. Use the Resource Planning. Check here for how to use this.

  5. First time opening your Work Item or Activity:
    1. 4. After pressing on the work item it will display many fields.  There are few important things to do if this is the first time you are about to view the work item or activity.  You should do the following for every new work item you receive.
      1. 4.1. Check your assigned hours. The assigned hours is an estimated amount of hours that your supervisor has placed on the activity.  When working on the item you may find it took you less or more.  This is only an estimation.

      2. 4.1. Check your progress dates and duration. This can be found in  Progress  sub-heading section.
        1. 4.1.2. Validated dates. This is your suggested start and end date.  This helps with planning and is only a suggestion.  You are required to enter your suggested dates here.  This date fields cannot be left blank.
        2. 4.1.2. Planned dates. This is the recommended system dates of start and end to be on time.
        3. 4.1.2. Requested dates. This is the dates your manager or supervisor has requested you to complete.

      3. 4.1. Description. Recommended that you read the description information, before doing anything else. This is where your manager or supervisor or a worker types in the description of the work, task or activity that you are required to do.  It can be very detailed.

      4. 4.1. Notes / Activity Stream. Recommend that you read the notes or the activity stream for updated information, additional work required.  All staff with the right permissions can make a note on an activity or activity stream.
        1. 4.1.4 If you do not see the activity stream section press the Activity Stream button
          . .
        2. 4.1.4 If you want to enter a note with text formatting press the green + button on the in  Notes  sub-heading section.
           
        3. 4.1.4 If you only want to enter a quick note with out formatting type your text in the activity stream text area box.

          1. 4.1.4.3. Please note pressing enter in this box, saves the notes.  Activity stream does not allow for new lines or paragraphs.

  6. Start/Commence your set work, work task, activity or item.
    1. 5. You are now ready to start working on your activity by following the steps in this procedure policy for commence work on a work task, work activity, or work item.  Click here to see the required steps to commence your work management procedure.
  7. Completed the Work, what next?
    1. After completing step 5 above, once you are done, if you have other work to do follow the same procedure.

2020-05-04 10:39
Nikolas Harrington

How to search for activities or items in ProjeQtor?

To search for a work activity, ticket, action, milestone or any other item in ProjeQtor you have four options.

Before you use the search function check that you are in the correct function of the program by clicking on the correct menu item.  If you are searching for an activity, press Activities; if searching a ticket press Tickets; if searching for a miestone press Milestones; etc.

You can only use one search function at a time.  If you try to search with values in each field the result may be no items found.

Search using the id field:

  1. enter the number of the work task of activity, ticket, action or milestone etc.
  2. the system will search and display with the results.

Search using the name field:

  1. enter text that is in the name field of the item you are searching for.  this field only searchs for text found in the name field of the work item.
  2. the system will search and display with the results.

Search using the all Quick Search button:

  1. Press the magnifying glass as shown above.
  2. Enter the text, number or value of what you are searching for in the field and press the magnifying glass to commence the search.

    1. 2. Please note this search function will search the entire work item in all field for the search string you entered.  It is recommend you do not search for common words like "a", "the", "and".  The search can take time doing this and you may not be accurate.  Use this search function for specific words or numbers or phrases excluding common words.
    2. 2. if you are finished searching or want to close the quick search function press the close button.
  3. the system will search and display with the results.

Search using the Advanced Filter:

  1. Press the advanced search filter button. Please note this is for advanced users who understand filters.
  2. Select your filter or sort clause.
  3. Complete the required fields.
  4. Press the green + button to add the filter.
  5. Add more filters if required using steps 1 to 4. 
    1. For more information on adding filters and saving advanced search filters click here.
  6. When all filters added move to step 6 below.
  7. Press the  OK  button.

Important note about searching.

  1. If you are searching for work items completed and closed, tick the closed checkbox before searching.

2020-04-27 07:27
Nikolas Harrington

Use the Activities Tables List feature to view your work items or activities.

  1. Click on the Activities Menu Button.  This is found on the top of your screen.

    or you can use the menu on the left side and click on Work

    1. 3.1.1 If you cannot see the right menu press on the 3-horizontal line (known as a hamburger) to open and close the right menu.

  2. The list of activities of work or tasks of work will be displayed.
    1. 3.2. You can sort the list of activities by pressing any column header.
      1. 3.2.1. The default column fields are:
        1. id = the reference number of the activity of work
        2. project = the project name
        3. activity type = the activity type. (for information on activity types click here)
        4. wbs = for support referencing only if problem.
        5. name = the name of the work activity
        6. validated due date = the due date you have stated you will be completing the work.
          1. 2.1.1.6. click on this column header to sort out the dates in the order you require.
        7. planned due date = the planned date set by the system algorithm
          1. 2.1.1.7 click on this column header to sort out the dates in the order you require.
        8. status = the status of the activity. (for information on statuses click here)
        9. progress = displays the progress of the work. This works when you correctly enter the real time work allocation hours on each activity.
        10. target version = ignore, mostly used for developers and support staff.
        11. responsible = the person responsbile for the activity.  This does not necessarily mean that you have been assigned to work on the activity.
        12. handled = shows ticked when the activity has been handled by an assigned worker.
        13. done = is ticked when the activity is done by a worker.
        14. closed = is ticked when the activity is checked and closed.

      2. 3.2.1. You can add and remove column information to suit what you want to display. (Click here to read more on column headers.)

  3. If you are not able to see the list of activities of work set for you, check the following items.

    1. 3.3. There is no numbers or text in the id or name field and there is no selected type. 

      If there is press the  Reset  button


  4. The list of activities will display in your task list window underneath the main menu.  To check you are in the write place you will see your list of activities under the Sub-Heading of Activities.

    The number to the left of Activities, in the photo it is 3, displays a count of the activities active, opened or closed depending on your filters.
    1. 3.4 You are able to search for specific work items by using certain search features.  To read more on how to search for wor items click here.

  5. Once your work items are displayed and listed as you want press on the work item you want to view or work on in the table list. You can only work on one item at a time.  If you want to work on multiple work items press the New Tab button

    and search for your item on the new tab and continue as normal.

2020-04-27 02:53
Nikolas Harrington

I am not able to open the right menu column items.

If you are not able to view the right menu column items

find on your screen the 3-horizontal button , it can be on the bottom of the screen and press the button to open and close the menu.

2020-04-27 03:04
Nikolas Harrington

Use the Diary feature to view your planned activities.

To use the Diary feature your manager or department or channel supervisor has to have planned the activities.  If you are not seeing your work items in the diary speak with your manager or department or channel supervisor for them to plan your work schedule.

This feature is brilliant and we worked really hard on this.  This actually shows you the priority of work you should be working on.  Keep in mind this is an estimated diary and you can if you want to do it your way go ahead and work on other activities. Nonetheless this actually shows you, by week, by month and by day what activity you should be working on.  Once more this is based on the planning algorithm of the company's priority level of activity, the planning status, your estimated assigned work hours and your validated start and validated end dates.

How to view the Diary.

  1. Press the Diary Menu Button at the top or use the right menu button.
    or 
    1. if you are not able to view the right menu click here for instructions.
  2. Select the 1st day of the week or month you wish to view.
  3. Select the resource you are allowed to view and have permission to see their workload.
  4. optional You can choose the filter.  I recommend leaving it on default, showing all.
  5. It will show the diary of the day, week, month of activities that is planned and suggested and recommend to do on those specific days.

How to use the diary functionality.

  • To view the month's activities, click on the month bar found on the left side.
  • To view the week's activities, click on the week bar (its a number) found on the left side.
  • To view the day's activities, click on the actual date (number) found on the calendar.
  • To view the day's activities before or after the date you are on click the left and right bar arrows on the top.
  • In Day View it shows the actual activity name, type and number (bottom right corner), the description and the status.
  • In Week View it shows the weeks work in an easy to read viewing format with the name, type and status.
  • In Month View it shows the activity name for each day of the month and the activity number.
  • In all Day, Week and Month view if you want to see the whole activity, click on the activity and it will open up the activity in the activity part.

If you follow the recommended planning schedule of the Diary, you will no longer have to ask which activity takes priority or which one you should do first.

If you follow the recommended planning schedule of the Resource planner you should hopefully not fall behind on being late.

The Resource and Diary planners are only as good as you use them and if you use the features properly and as they are meant to be used your work time efficieny will be better, your overdue/late activities will reduce dramatically and your being on time will improve.

Remember that you need to use the real time work hour allocation for all this to work.  Check the FAQ on how to use the feature or press Ctrl+F1 when in projeqtor to learn how to use Real time work hour allocation.  It is also known in ProjeQtor as TimeSheet.  This is very important to keep a smooth flow of your work.

2020-04-27 03:17
Nikolas Harrington

How to use Resource Planning to view my scheduled work activities and tasks.

The project management of ProjeQtor automatically plans the activities based on priority level, planning status, your suggested validated start and end dates and with the automatic planning it places the activities in the priority order of what activity needs to be worked on first, second, third and etc.

To use the Resource Planner feature your manager or department or channel supervisor has to have planned the activities correctly.  If you are not seeing your work, activities or task items in the resource planner speak with your manager or department or channel supervisor for them to plan your work schedule.

How to use the Resource Planner.

  1. Press the Resource Planning button / menu.
  2. Select the resource (this would be your name as a worker).
    1. For managers, supervisors and management staff you can view all permitted resource names.
  3. Select the scale you wish to view = day, week, month, quarter.
  4. Enter the display from date from the date you want to see the work.
  5. Leave the Display to empty, unless you only want to see a specific period.
  6. Check the project level checkbox.
  7. Check the left work checkbox.
  8. optional Check the wbs checkbox.
  9. ProjeQtor will display the activities in the order that they are to be completed.  Unfortunately you will have to scroll up and down to see the planning order as there is not sorting functionality in this feature.  Projeqtor uses an algorithm that plans the activities based on the validated dates you provided, assignment hours, the priority level and activity type as well as the planning status.  You no longer have to guess.  Keep in mind a priority activity may come in with the utmost of importance, rare but you know it happens.  If this happens the planning changes to reassign the activities in order.  This is why it is very important you change the status correctly and you use real-time allocation hours.  It is important or you can find yourself falling behind.

WHEN LOOKING AT THE RESOURCE PLANNING LAYOUT this is what each item means.

  • ... Green boxes mean you are working on schedule based on your validated times and dates and estimated hours.

  • ... Red boxes mean you may fall behind on the planning based on your estimated work hours and validated start and end dates.  This is only an estimation that the system is constantly checking and replanning.  You do not have to plan it, you have to watch and check it regularly.

  • ... A line in the middle of the green or red box means you are working on the activity and shows the progress.  If you do not use the real time hours allocation (the timesheet function feature) you will not see this line and you can fall further behind and become late in activity completion.

  • You can still click on an activity displayed to view the details of the activity and work on the work, activity or task from the Resource Planning Menu.

2020-04-27 03:29
Nikolas Harrington

How to add an attachment to a work activity, task or item.

If this activity has images, documents or files that need to be attached, press the under Attachments

  1. Press the
    button.
  2. Select the file that is required to be attached.
  3. Enter a description (optional).
  4. Select the viewing status.
  5. Press the button to attach the file.

Please Note:

  • use when the attached file is to be viewed by all staff of Iconic Productions.
  • use with the attached file is only meant to be seen by you. This is not recommended and cannot be changed. It is always recommended to have it as public because only staff with permissions in the Project can view the activities.

 

2020-04-27 07:27
Administrator Iconic System

Resource Planner Function and how to plan and schedule workers tasks and activities.

If you are a manager, coordinator, supervisor, or a member of the management committee and are required to create activities for other workers, you will be required after creating and adding the work item, task or activity to use the resource planner function to allow the system to plan the workers daily, weekly or month schedule.

To plan the calculation of the workers' work follow these steps.

  1. Make sure you have follow the steps in how to create an activity.  If you have not created a task or work activity click here for how to do it.
  2. Make sure you have assigned the right worker and have assigned the best estimated assigned hours of work.  Without the assigned hours of work, the planning for the worker's schedule may fail. To assign the hours for the assigned work refer the FAQ procedure of How to add resources (staff/contractors) and assign or allocate hours to an activity using the Assignment function.

Begin the Planning Calculation for the Worker's Schedule:

To use the Resource Planner feature you must be a manager or department or channel supervisor with planning permission rights.  If the work is saying they are not able to see their work, activities or task items in the resource planner it is possible you did not create the activity correctly or skipped steps 1 and/or 2 above. Speak with your manager or department or channel supervisor for them to assist first before requesting assistance from Support.

  1. Press the Resource Planning button / menu.


  2. Select the resource (this would be the name of the worker you are about to calculate and schedule their planning work.)
    1. For managers, supervisors and management staff you can view all permitted resource names.
  3. Select the scale you wish to view = day, week, month, quarter.

  4. Enter the display from date from the date you want to see the work.

  5. Leave the Display to empty, unless you only want to see a specific period.

  6. Check the project level checkbox.

  7. Check the left work checkbox.

  8. optional Check the wbs checkbox.

  9. ProjeQtor will display the activities in the order that they are to be completed.  Unfortunately you will have to scroll up and down to see the planning order as there is not sorting functionality in this feature.  Projeqtor uses an algorithm that plans the activities based on the validated dates you provided, assignment hours, the priority level and activity type as well as the planning status.  You no longer have to guess.  Keep in mind a priority activity may come in with the utmost of importance, rare but you know it happens.  If this happens the planning changes to reassign the activities in order.  This is why it is very important to have properly created the worker's activity and the work correctly used the change of status correctly and the worker uses real-time allocation hours correctly.  It is important or the worker can find themselves falling behind or not have their work plan schedule correctly and on time.

  10. Check the  save dates  checkbox.

    this is important if you want the dates saved and recorded when planning.
  11. Press the Cog Wheel Calculation button.
  12. In Planning calculation for project Window select the Project Name that you want to plan for the specific resource (i.e. a worker).  If the resource is working in multiple project select all the project you want to plan or replan their schedule.  You will need to scroll up or down to find the project.
  13. Select the start date.
    1. The start date you choose here will calculate the workers' work from this date.  If they have overdue activities, it will be replanned and will display the planning dates in red indicating they are overdue.  It is best to inform the worker those particular activities are overdue/late.
  14. Press the  OK  button to begin the calculation planning.
  15. Wait until the planning is completed.  It can take up to 30 seconds.
  16. optional Check the work of the workers is on the dates  you want.  If not you can edit the planning status and priority and requested and validated dates and re-plan the activities until you are satified with the workers planned schedule of work to be carried out.
  17. optional You can view the activities and how they display in the workers diary.  To view a diary of your own or another worker click here for instructions.

WHEN LOOKING AT THE RESOURCE PLANNING LAYOUT this is what each item means.

  • ... Green boxes mean you are working on schedule based on your validated times and dates and estimated hours.

  • ... Red boxes mean you may fall behind on the planning based on your estimated work hours and validated start and end dates.  This is only an estimation that the system is constantly checking and replanning.  You do not have to plan it, you have to watch and check it regularly.

  • ... A line in the middle of the green or red box means you are working on the activity and shows the progress.  If you do not use the real time hours allocation (the timesheet function feature) you will not see this line and you can fall further behind and become late in activity completion.

  • You can still click on an activity displayed to view the details of the activity and work on the work, activity or task from the Resource Planning Menu.
  1.  

2020-04-27 07:54
Nikolas Harrington

How do I enter my hours of work on the Timesheet on ProjeQtor?

TimeSheet Explanation: The timesheet records the hours of work you are doing the activities. It is better to enter the hours you are working on an activity every 3-4 on the day you are working or just before you take your breaks and at the end of the shift. At least twice a day where there is work you enter the hours is the better approach.

To enter your working hours on the activities you are working on each day:

  1. Find the timesheet button on the top menu or side menu.
    or

  2. Press on Today. It is in the middle of the screen.

  3. Before you enter the hours you have done on the activities place a tick on the 'show planned work' and 'show id'.  You find this on the left side of the screen.


  4. Entering your hours as a first time for the day: From here on the specific day you are working on enter the hours you have spent on each activity on the specific day.  If you had 3 activities on the day and you spent 4 hours on the first,  1.5 hours on the second activity and 2.5 hours on the third one you enter the amount in the field of the day you are working on of the activity you were working on.

    1. If you have changed the status of the work/activity to  done  meaning you have done the work and finished with the activity, you need to update or enter the real-hours of work you did on the activity in the Timesheet.

  5. You need to SAVE your timesheet hours every time you enter them.  To do this use the save button.


  6. Updating your hours on work on the day: If this is the second or third time you are updating the hours on the day of work or before you go on a break or at the 3-4 hour mark or at the end of the day you only need to readjust the hours of what you had before.  If you remember before when you added 4 hours on on the first activity, if now you are updating the hours at the end of the day you and did another 2 hours of work on the first activity, you change the 4 you entered earlier to 6 (4 hours first time + 2 hours on your 2nd time entering the hours of work equals 6).

    1. If you have changed the status of the work/activity to  done  meaning you have done the work and finished with the activity, you need to update or enter the real-hours of work you did on the activity in the Timesheet.

  7. You need to SAVE you updated hours by pressing the save button.


  8. And you continue to do this each day for each work activity until the end of week.

  9. At the end of week as you see on the TimeSheet you need to remember to press the SUBMIT WORK button. 

    This is important.  Do not submit your work at the end of each day.  You only need to press the submit work button once on your last working rostered day of the week at the end your working week.

And that is all you have to do to enter your timesheets.
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Some other helpful information for you if you want to know more.

Start and End Dates.

 In TimeSheet each activity shows start and end date of the work activity to be done.

  • The start date is the date the activity was meant to be started.
  • The end date is the date the activity is meant to be completed by.

Assigned and Real fields:

  • The assigned field tells you the estimated hours of work that were assigned for this job for you to do.  You may find if you are sufficient at your work you did less than the assigned hours.  That does not matter.  This is only the estimated approved hours of work assigned.
  • The real field tells you the real hours you have been working, and saved on your timesheet.

Left field:

  • The left field tells you the number of hours left.  If you have completed the work in less hours than assigned hours it is ok.  Why your supervisor validates your work they can see this and it is always better to be sufficient and efficient with working on your activities than being late or taking more hours than neccessary.  You do not need to do nothing here on this field.  Your supervisors takes care of this.

For more detailed information on the TimeSheet and other functions and fields read it here.


Questions Asked and Answered:

  1. david.phillips | 03-May-2020 at 11:13 PM |
    @Support Request from IT Department I am currently on Projeqtor and on my timesheet. I am trying to update my hours of work today for activity #2215 but I cannot change hour a for today from "0" to "3". I hav3 followed instructions on Faq carefully. In fact I currently cannot change my hours worked on any activities. Can you advise?

    I just saw on my "timesheet" the command "unsubmit work" when I clicked this it gave me access to update my hours. Why did I get this message? When do I "submit my work?" Once a week as I Sunday/today? Await your advice
    1. answered by @beau.sherman | 04-May-2020 09:25 |
      1. This is the way it is designed. There are many workers who work different days in a week. some finish their week on Thursday others on different days. By pressing the unsubmit work button it allows you edit the working hours for day of the week. Only after it is validated by a supervisor this editing to submit and submit is stopped.


  2. David Phillip | 03-May-2020 10:35 |
    Question: "submit work" do i need to confirm this everytime I update my hours on an activity or only at end of day when all work on that activity is complete for the day in question?
    1. answered by @beau.sherman | 03-May-2020 19:05 |
      1. only once per week at the end of the week.  I amended the FAQ to reflect this.

2020-05-03 11:07
Debbie O&#39;Sullivan

Lync Server Phone System

Go to category

What does Operator and/or Worker Mean in all the FAQs?

For the correct definition and meaning across all FAQs where the word OPERATOR or WORKER is used in context it refers to the following.

  • The term OPERATOR herein means and refers to the Owner of the Event, Managing Agent, Iconic Productions and/or it associates.

  • The term WORKER herein means and refers to an employee and/or an Independent Contractor of the OPERATOR.

2016-12-09 03:26
Matthew Walker

Download VOIP Lync Phone System Software

To download the phone system software here are your details.

  1. Click on this secured link to download the correct version of the software
    https://www.dropbox.com/sh/448kujxpoacu0c9/AAAqq3L-rtpE79-iJ4LOJfXqa?dl=0

  2. The password to enter is $IP2010-2017.!$WW

  3. Select the correct installer package.  Important do not install 32 bit on a 64-Bit Computer or a the 64 Bit on a 32 bit computer.  This will be difficult to remove if you install the wrong file.  If you do not know what bit system you are running go to Control Panel > All Control Panel Items > System … and under System Type it will say what you are running.
    1. To install the 32-bit software for Windows select the file iiLync2013-x86-32bit.exe
    2. To install the 64-bit software for Windows select the file iiLync2013-x64bit.exe
    3. To install the software for MAC computer select the file that says for mac.  It is a zip file.

 

After you download do this.

Installing Lync

  1. The download will commence. The time it takes to complete will vary depending on the speed of your internet connection.
  2. Once the download is complete, run the .exe file. If you are presented with a security warning (e.g. "This file may make changes to your computer") select Run.
     
  3. Click OK to extract the file. You can change the location of where you want the file extracted to by clicking the folder icon.


  4. Once the file is extracted, you'll be presented with the Microsoft terms and conditions for installing the software. If you agree to the terms, tick the box and then click Continue.
     

  5. The software installation will begin. This may take a few minutes - once it's done you can click Close.

  6. To use Lync, simply open the program and sign in.

After Installation:

You will need to complete the settings, I will send you the correct method of setting this up by other email.  When it asks to authenticate certificate.  Tick always trust button and Trust Certificate.

If you don’t know what to do, then I will help with remote support to access your Phone System, I will need you to download Team Viewer.  Click on this link https://www.teamviewer.com/en/download/windows.aspx and select TeamViewer Full Version.  I will contact you by email, when I am ready to install the Phone System Program.  Please have TeamViewer downloaded and installed on your computer, before I contact you.

When completed to access Iconic’s VOIP Phone System as instructed on your email.

If there are any issues, contact support.

 

2017-09-17 12:21
Lei Bao

SETTING UP VOIP LYNC PHONE SYSTEM (MANUALLY)

After downloading the Lync Software for your PC, proceed to setup the phone system with the exact settings.  The settings below will be checked and monitored at different intervals to ensure compliance with Iconic Productions requirements.  If you are unsure of how to setup the system, Iconic’s Team can offer support by remote access.

For remote access support download Team Viewer.  Click on this link https://www.teamviewer.com/en/download/windows.aspx and select TeamViewer Full Version.  You do not need to have the business paid version.

 

After Installation:

  1. Log into LYNC
  2. Click on Tools
  3. Click on Options
  4. In  General , check Logging In Lync section is displaying Full

    Leave all other check boxes unticked

  5. In Personal, all checkboxes are required to be checked.  The Sign-in address should show your log in details.  If it does not, there is an error and you will require support.  The Location must be square blocked.  DO NOT CHECK OR TICK the Location Setting.


  6. In  Contacts List , check that all radio buttons and all checkboxes are selected as show.


  7. In  Status , change the timing defaults to 60 and 120.  You will need to use the up arrow on the box to adjust timing setting.  Check that the I want the System Administrator button is selected.  DO NOT CHECK/TICK the Do Not Disturb


  8. In  My Picture , leave settings as shown.


  9. In  Phone , your work Phone Number should display automatically.  If not click on the Work Phone button and enter it in manually with the area code entered correctly.


  10. In  Alerts , check that all settings as displayed are show.  In Display your display will be different to the one shown in the example below.


  11. In  Alerts , check that all settings as displayed are show.


  12. In  Ringtones , check that all settings as displayed are show.  In Calls to: you may select the ringtone you wish to hear.  DO NOT CHANGE THE Play music on hold setting or click on browse to find other music.  Leave it as the default setting that ICONIC has setup.


  13. In  Audio Device , under Select the device you want to use for audio calls: you will need to select the Device of Headset you have been given.  If the company Iconic Headset LX-3000 Chat is not displayed, you have incorrectly installed your headset or the Lync Software.  Contact support.  You may customise your Speaker volume.  You may customise your Microphone volume.  You may customise your Ringer Volume.  When the volume is adjusted, click on Check Call Quality.  Calls should be clear and crisp.  If not Contact Support.  Secondary Ringer is only available if you have speakers attached to your PC and what the ringer to ring on the speaker as well as in the headset.  MAKE SURE you have Stereo Audio Playback checked.


  14. In  Video Device , you do not need to setup settings.  If your PC has a video plugin correctly installed, this will automatically be available.  Iconic DOES NOT USE video calling among staff or customers.  VIDEO CALLING is only used for conferences and training purposes internally.

  15. In  Call Forwarding , MAKE SURE you have Call forwarding selected as Turn off call forwarding. Numbers displayed in the grey boxes below Turn off call forwarding may look different to the example below




  16. In  File Saving , the Save to: section will use your default PC settings.  Do not change this.


  17. In  Recording , the Lync recordings: section will use your default PC settings.  Do not change this.
    the Image resolution section should be 720p HD or 480p

  18. In  Lync Meetings , check that all settings are checked/ticked as displayed. 


 

The following 18 steps are required settings to ensure you are correctly connected to the Iconic Business Lync Software.  The settings above ensure that all staff are operating under the same conditions and that all Iconic customers receive clear, crisp communication between the receiver and caller.  Changing, altering, or not complying with the correct settings can affect the professional image of the company and potential sales and growth.  Changing, altering, or not complying with the correct settings will be not tolerated and disciplinary action will be taken.  Settings of all staff are will be checked and monitored at different intervals to ensure compliance with Iconic Productions requirements.  If you are unsure of how to setup the system, Iconic’s Team can offer support by remote access.

For Support form our Team, contact them on SLACK, make sure download Team Viewer.  Click on this link https://www.teamviewer.com/en/download/windows.aspx and select TeamViewer Full Version.  You do not need to have the business paid version

 

2017-09-15 15:59
Lei Bao

How to setup a Conference Call or Meeting Call or Multiple Staff Support Call on Phone System

Sometimes where required, staff and/or contractors may need to setup a Conference Call or Meeting Call or Multiple Staff Support Call on Phone System.

This may be required, if

  1. you need a supervisor to listen in on a call.
  2. you need training or help on a feature or product
  3. you need support from a staff member while being on the line with the customer

 

To setup a Conference Call or Meeting Call or Multiple Staff Support Call on Phone System, follow these steps.

  1. In your PHONE CALL WINDOW

    press the BLUE person button

  2. A window will open


  3. Press the INVITE MORE PEOPLE button


  4. Another window will open up as show below ...


  5. And in the Choose a contact or type a name or phone number field

    Make sure you enter the area code or
    International code + correctly


  6. Press the OKAY button


  7. And wait until it calls the other number and the person answers. The system will show

    Stating our Iconic Phone System is connecting the conference / support call.
    Please wait while the system sets it up.

  8. When the other conference caller answers you will the connection.

    It will show the callers ID, the number of callers on the Conversation.

  9. From here start the conference or customer or support conversation.
  10. TASK COMPLETED.

 

  HOW TO ADD ANOTHER CALLER IN THE Conference Call or Meeting Call or Multiple Staff Support Call on Phone System:  

  1. Simply follow the steps as stated above, when inviting the first exra caller.

 

  HOW TO REMOVE A CALLER FROM A Conference Call or Meeting Call or Multiple Staff Support Call on Phone System: 

  1. Right Click on the caller's ID blue box on the Conversation Setup


  2. Press on the REMOVE option


  3. The system will remove and hang up on the Caller.
  4. TASK COMPLETED

 

 

  HOW TO CLOSE / HANGUP ON or FROM a Conference Call or Meeting Call or Multiple Staff Support Call on Phone System: 

  1. Press the RED HANG BUTTON

  2. After hanging up the system will provide a history account of the Conference Call or Meeting Call or Multiple Staff Support Call on Phone System.

  3. To close this window X button on the top right corner of the window.
  4. TASK COMPLETED

 

 

2014-04-17 18:13
Graham Normanally

1) How to make a phone call on Lync VOIP Phone system

To make a phone call from the Lync VOIP Phone System do the following.

  1. Ensure your VOIP Phone system is on and working.

  2. Make sure you have an approved headset on when using the VOIP Phone system connected to your computer.

  3. Press the phone button to see the dial features.
    When you have press the phone button you will see the dial-pad.


  4. To dial a phone number you can use your Computer Keyboard, Computer Keypad or you can manually press the numbers using your mouse and clicking on the numbers on the dial-pad itself.
    Important: When entering your number you must enter the Area Code or the International Code to ensure the call is dialled out correctly.
    Example 1: is not correct as it does not have an area code or international code.
    Example 2: is CORRECT as the area code entered of 08
    Example 3: is also CORRECT as the it has the +61 8  entered.  The +61 is the international code and the 8 is the area code.


  5. After entering the phone number correctly press the call button


  6. The system will dial the call and a window will open up informing you of the status of the call.

    There are a few buttons on the Call Status Window.  These buttons work as follows:
      1. Press the button if you wish to put a customer on hold.
          1. Simply move your mouse over the button untill you see the Hold Button show up


            IMPORTANT:
            If your phone hold button looks like this with a red line over the microphone, it means you have pressed the button and muted the conversation with the customer.  To unmute press the again until it looks like

          2. Press the Hold Button and this will put the customer on hold.

          3. To return to the customer and take them off hold, press the button that is displayed
            .

      2. The is how to make a conference call or support call.  Refer to How to setup a Conference Call or Meeting Call or Multiple Staff Support Call on Phone System .

      3. The button is a video recording button and is NOT REQUIRED and SHOULD NOT BE USED for customer calling.  It is only used for conference meetings for staff training or staff meetings.

      4. The is a notes button and IS NOT LONGER IN USE.  DO NOT PRESS THIS BUTTON OR USE IT.

      5. The button give you details and information of the call you are on.

      6. The buttons are not useful and should not be used or pressed.

    1. To End the call (hang up) on the customer when finished press the hang button.

2017-10-02 12:38
Lei

2) How to put a customer on hold on the Lync VOIP Phone System

Putting a customer on hold using the VOIP Phone System is very easy.

  1. While on a call and on the Phone Call Status Window ...


      1. Press the button if you wish to put a customer on hold.
          1. Simply move your mouse over the button untill you see the Hold Button show up


            IMPORTANT: If your phone hold button looks like this with a red line over the microphone, it means you have pressed the button and muted the conversation with the customer. To unmute press the again until it looks like

          2. Press the Hold Button and this will put the customer on hold.

          3. To return to the customer and take them off hold, press the button that is displayed
            .

To End the call (hang up) on the customer when finished press the hang button.

2017-10-02 12:39
Lei Bao

3) How to transfer a call on Lync VOIP Phone System

Transferring a call on the VOIP Phone System can be done using the following steps.

To transfer a call to another staff member, support, Team Supervisor do the following.

  1. While on the Call Status Windown
      1. Press the button and place the customer on hold by
          1. Simply move your mouse over the button untill you see the Hold Button show up


          2. Press the Hold Button and this will put the customer on hold.

          3. When the customer is on hold you will see this displayed
            .

          4. Place your mouse over the button again and at the top you will see the Transfer Call feature.


          5. Press the button.

          6. A window will show up as follows


          7. Press the button.

          8. It will open up the Transfer Window.  Enter the number you wish to transfer the call to in the white field box


          9. Double Click on the number below show below the field box or press the button to transfer the call.

          10. The system will say
            Important: Do not hang up or Close the Call, until the Transfer Call is complete.  Wait for the Phone System to inform you that the call ahs been transferred.

          11. When the call is transferred correctly you will receive a notification that will look something like this.

            Only after you received this notification, will the System complete the transfer call and your line will be available for your next call.
            You will not need to hang up a phone call when you have successfully transferred a call.

2017-10-02 12:34
Lei Bao

My phone button has a red line diagonal cross on it. What is this and what do I do?

If on your VOIP Phone system, whilst on a call you notice that your button has a red line on it like this .

It means you have muted the conversation between yourself and the customer (or the person on the other end of the call).
This occurs because you pressed or clicked on the button while talking to or trying to put the customer on hold.
You should not press or click on the button to access it features.  You only need to move your mouse OVER (hover) the button to access the HOLD and TRANFER CALL features.

 

IMPORTANT: If your phone hold button looks like this with a red line over the microphone, it means you have pressed the button and muted the conversation with the customer.
To unmute press the again until it looks like

2017-10-02 13:03
Lei Bao

4) How do I hang up, or end a call, or close a call on Lync VOIP Phone System.

To enda a call, close a call or hang up on a customer after finishing to speak with the customer do the following ...

Press the button that you will see on the Call Status Window.

Sometimes if the customer hangs up on you first, the Call Status Window will close automatically.  If this happens the hang up button will not display and you only need to close the Call Status Window.

2017-10-02 13:07
Lei Bao

Should I change my work status on the Lync VOIP Phone System? My Work Status on the Lync VOIP Phone System has changed or my work status does not show as available. How do I make my status as available?

The Lync VOIP Phone System Status feature is not recommended to be used and will interfere with all the other company systems.

While the feature is available on the VOIP Phone system, you should not change the status at all and after logging in, leave the status as
or

If your status is not showing as Available, do the following to ensure it is.

  1. In the front panel window

    Either ...
      1. Click on the drop arrow button next to and select .
        OR

      2. Press the menu buttons File > My Status > ... and select as shown.

2017-10-02 13:17
Lei Bao

Groups, Status, Relationships, New features on Lync VOIP Phone System do not work.

The features have been deactivated in the company's VOIP Phone System programming as they are not useful functions to complete each person's job and became too confusing for workers.

2017-10-02 13:21
Lei Bao

Who do I know who to speak to or with on Slack?

There are many different people you can commuicate with in the Company. Working out who to speak with can be difficult, however here are a few tips that would assist you.

You can access the Company Workspace Directory in Slack by clicking on the 3 vertical dots

After pressing the button, click on
.

This will provide you with a list of Staff and contractors within the company.

You can search or scroll through the list to determine who can assist you.

You can also speak with your Team Supervisors. Remember however that each supervisor may work in a different office in a different country in a different time zone. You can see the office the Team Supervisor is working in through the Workspace Directory and click on their name.

If you need help with how to do a task for your Sales or Events work ...

  • It is best to speak with your Team Supervisor on the correct Slack Channel or use the Group Member of

    The

    is a group member account that notifies all Event Staff Globally within the company and your Team Supervisors in that specific channel.

 

If you need help with a customer ...

  • It is often best to use the
    on the correct channel.
  • Unless it is urgent or the customer is upset, there is no need to contact your Team Supervisor for assistance that can be managed by a fellow staff member assigned to that channel.

 

An upset or angry customer ...

  • Refer to your Team Supervisor on the Correct Channel.

 

Computer related problem or technical issue ...

  • In the channel use the
    Group Member account.
  • Computer-related or technical problems should always be spoken with on the
  • Not all staff are trained in technical support and therefore support should be related to the company support staff at all times.

 

Here is a list of possible scenarios and who as a suggestion you should speak with and on what suggested channel.
Please note:

  1. All slack channels have a discription of what the channel should be use for. To learn more about a specific channel and what it is for, follow the SLACK FAQ https://slack.com/intl/en-au/help/articles/201654083-Set-a-channel-topic-or-description#set-or-edit-a-channel-description or https://slack.com/intl/en-au/help/articles/360017938993-What-is-a-channel#use-channels.
  2. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor is at times a required thing to use, however you must remember that Direct or Group Direct Messaging make time a longer time for a reply to be made especially if the worker is not rostered on that day, different timezone, is in a meeting or you have forgotten to use the nametag. Transparency always matters, so most conversations should happen in public channels so that they’re searchable by all worker. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor should be used for private and confidential conversations and not for private personal matter between workers.
  3. If you have a scenario or are unsure of who to contact during a scenario and it is not listed below, make a comment of your specific scenario, using the Comment button/function and it will be answered and added to the list below.

Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Customer with account enquiry ... Accounts Staff by direct message of #workers_name. #accounts or No, unless you do not have access to the channel mentioned.
Change any Customer Details on the ERM of the Customer Details Account Page. Always use @eventmanagers to notify the event managers and event supervisors #event_management or #sales_team_globally Never
Event billing or travel/location change request ... Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Event time change request Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Price check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Product availability check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Damaged, broken, lost or stock low of a prop, costume, wardrobe, set, stock inventory, company equipment or item ...

Always use @eventmanagers and the @name_tag of the department supervisor

#props_costumes Never
Question or problem with accommodation, flight, rental car or another travel arrangement of an Iconic Worker.

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Question or problem with accommodation check-in or check-out or contacting the accommodation

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Questions or problems relating to scripts, characters in the script, storyline, editing or grammar/spelling errors, stage directions, rehearsals, character arcs or character profiling and other matters specific to a script ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the company playwriter/scriptwriter

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions on how to use or rehearse with a specific event prop, costume, wardrobe, set, stock inventory, company equipment or item ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the production supervisor

4th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to visual or audio equipment, cues, or any matter relating to the a/v of a show or event ...

1st try: @name_tag of your Audio or Visual Supervisor

2nd try: @name_tag of your Actors Captain or Stage Manager

3rd try: @name_tag of your event/show Director.

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

#audio_sound (if related to audio)
#video_editing (if related to video)

OR

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to Call Sheet Rosters, Call Sheet Events ...

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
How to use the ERM ...

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#general or #random Not necessary
Questions/Problems relating to Customer Account details on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management or #general or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions/Problems relating to Customer Opportunities on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to Orders, Purchases and Bookings on the ERM

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @accounts-team to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#accounts or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to a vehicle

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

4th try: call the NRMA Business Road Service on 1300 369 349 and provide Membership #990055598 to the operator and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

5th try: calling the company mechanics on 02 9698-2771, identify who you are and what company you are with and ask to speak to Darryn or Karlisle and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

#administration or #event_management or #general or property_management or #random Yes or if you do not have access to the channels mentioned.
Event Job Time Sheet Error or Late Submission of Event Job Time Sheet

Always use @name_tag of your department supervisor.

#general or #random Yes if you are going to discuss confidential information relating to your event Job Time Sheet.
Questions/Problems with your vehicle log

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

#administration or #event_management or #general or property_management or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems or issues about technical equipment, accessing servers, logins, user accounts, iphones, ipads, computers, bluetooth etc.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Problems with accessing or completing a form ...

1st try: @name_tag of your department supervisor

2nd try: use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

on any channel you have access to that is specific to the form. For example if the form relates to the Quantity Submission for of an Event, use the #event_management channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Problems with accessing, using ProjeQtor

*** Please note *** use this only for problems relating to ProjeQtor, not the tasks/activities.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Questions/Problems with an activity/task/date or other related matter relating to a specific work activity/task that is listed on ProjeQtor

1st try: @name_tag of your worker who issued it or is the requestor of the work activity/task

on any channel you have access to that is specific to the scenario. For example, if the scenario relates to a work activity about a production prop delivery, use the #production_runs_austr channel. No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems with another worker ...

1st try: search for and follow the grievance policy as written on the FAQ Server.

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: search for and follow the Notification of Liability policy as written on the FAQ Server.

5th try: @steve.baltzois

6th try: call @steve.baltzois on slack

7th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor
Problems with a customer, audience member, or another person not connected or associated with the company

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: @steve.baltzois

5th try: call @steve.baltzois on slack

6th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

on any channel you have access to that is specific to the scenario. For example if the scenario related to a chauffeur-based CCRP, you would use the #chauffeur-events channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions problems with your payroll, invoice or payslip

Always use @name_tag of your department account supervisor

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor

Questions Asked and Answered:

  1. David Phillip | 07-Jun-2020 07:46 |
    Question: Are there supposed to be any details when it says:
    "Possible Scenario Suggested person Who you should speak with Suggested channel to us"
    1. answered by @steve.baltzois 8-Jun-2020 13:49
      1. I am not sure it was not displaying, however I saved the FAQ again and it seems to have fixed the problem and the scenarios are displaying.

2020-06-08 05:50
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

What do I do if I have seen a broken, or damaged prop, equipment or item or I have broken or damaged company prop or equipment.

  Updated FAQ by Beau Sherman | 05 Dec 2019 13:28 

  1. The company administration team has been looking at a faster and more instant way to report
    1. damages to props, equipment wardrobe.
    2. lost props, equipment or wardrobe
    3. cleaning requirements
    4. low stock order requests
  2. We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred.
  3. This is an instant online form that will automatically go straight to the appropriate department as the server determines it based on the selection process.
  4. It stops all need to have to access ProjeQtor to add the item and reduces the work load of all supervisors by having to fill out the long details of the ProjeQtor.
  5. The form can be completed by all workers of the company who have and can be verified by a slack account.
  6. The form is very easy to use and takes approximately 3-5 minutes to complete as long as there is internet access.
  7. The form works on all smartphones, tablets, and PCs but is designed to be quick responsive and available on the actual smartphone regardless of the size of the screen.
  8. The form can be used for all
    1. event items, props, production or technical equipment
    2. wardrobe / costumes / uniforms
    3. administration/office equipment (eg: desk, chairs)
    4. computer parts / components / devices (computers screens, monitors, bluetooth devices, printers network cards, modems etc)
  9. Damages to other items as listed below please refer to the links as listed below.
  10. To use the new Damage or Low Stock for Props Equipment or Wardrobe Form click here.
    1. After completing the form, you will be required to copy the submission ID and post it on the props_wardrobe channel for reference.
  11. After the form is completed and submitted, the administration staff (receptionists) are now responsible for adding the details to ProjeQtor.

The use of company equipment while at work, regardless of whether it is in the office, at an event, during transport, loading or unloading, or during a bump-in or bump-out all workers and contractors have a responsibility to report the item immediately to their supervisor or on the department channel. Failure in reporting it immediately can be seen as an attempt to mislead the company with regards to damaged equipment and the worker can be held liable for breach of company policy and repairs or replacment of the broken or damaged equipment.

If you find, see or have broken or damaged any company equipment you are to report it immediately using the following process


Description of Item Broken or Damaged ...
Vehicle damage / trailer damage

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Take a photo of the damaged item.
    2. Refer to the Vehicle Travel Log Safety Check Form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Vehicle accident

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company vehicle accident form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Property Damage (eg house, gate, fence, building)

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company property accident form. Click here for the FAQ policy.

Questions Asked and Answered:

  1. David Phillip | 29-Jun-2020 12:58 |
    Question. This Faq states under point 2: "We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred" However at end of Faq it clearly states: "If you find, see or have broken or damaged any company equipment you are to report it immediately" and that failure to do so could be seen as attempt to mislead company. Is there a 60 minute leeway once a damaged item has been discovered? Await clarification.
    1. answered by @nikolas.harrington 29-Jun-2020 14:52
      1. the form allows up to 60 minutes from the photo taken.  Someone can be doing something busy and not able to complete the form and the date is within 60 minutes of the form submitted.  The policy of immediately report it is what everyone has to follow.

  2. David Phillip | 10-Dec-2019 11:33 |
    Question: For all damaged props or items reported, does the supervisor/actors captain still need to complete activity of ProjeQtor?
    1. ANSWERED BY @beau.sherman | 11-DEC-209 10:16
      No.  The adding of the form details is now the responsibility of the administration staff.  This is to reduce the paperwork load on all supervisors and make the notification of these damages more instant.  You still have to notify the @eventmanagers of the submission ID of the form for reference.

2019-12-11 00:01
Beau Sherman

Region Zone

Go to category

What is the region or radius to book an event?

Most events can be booked all year around based on the products availability. Refer to When can I book an event? How to check for product availability? How to work out to work out how to find the best date to book an event..

The following Table is to be used to work out the day or days spread required between region / zones of events already booked.
The poly for booking an event is ...

Between

0 – 250 kilometres
0 – 155 miles

From another already booked event with that production team

Book on the next day before or after

Between

251 – 500 kilometres
156 – 311 miles

From another already booked event with that production team

Book on the next day before or after

Between

501 – 1250 kilometres
312 – 777 miles

From another already booked event with that production team

Leave 1 day gap before or after

Between

1251 – 2000 kilometres
778 – 1243 miles

From another already booked event with that production team

Leave 2 days gap before or after

Between

2001 – 3000 kilometres
1244 – 1864 miles

From another already booked event with that production team

Leave 3 days gap before or after

Between

3001 – 4000 kilometres
1865 – 2485 miles

From another already booked event with that production team

Leave 4 days gap before or after

Between

4001 – 5000 kilometres
2486 – 3107 miles

From another already booked event with that production team

Leave 5 days gap before or after

Between

5001 – 6000 kilometres
3108 – 3728 miles

From another already booked event with that production team

Leave 6 days gap before or after

Between

6001 + kilometres
3729 + miles

From another already booked event with that production team

Contact the Event Management Team or Team Supervisor for instructions.

 

When booking an event, try to fill out the whole week first, before allowing multiple bookings on the same day?

Customers are placed in regions first and then zones.
When looking at a customer Region/Zone Field the first section is the region and the last part is the zone.
Example 1: (NNE 870 / SE 50) has a region being (NNE 870 / ) and a zone of (SE 50)
Example 2: (SE 10) would mean it only has a region of (SE 10)

If you read it from left to right, you would look at the region first and then the zone.  If the region is out of the distance, then you can't book an event.
If the region is accepted, but the zone is out of kms, then you can't book it.
 

So you have to look at first the region ... and then the zone.  Some customers only have a region, the customer you had only had a region (SE10).

      • The system is setup in two categories.  Region and Zone.  First match the region, then match the zone.
        Eg: if you have a customer that is N 320, then you want to check that the region for the customer who wants to book the system is also in that same region so it would be like N 240 or something within the 250 radius.

      • The radius is 250 km from the region and then 250 kms from the zone.

      • All customers are placed in a region with letters and number.  
        Example SW 50 means they are in the South West area 50 kilometres from the head office.

      • When you look at the region first, that is always the first set of numbers and letters, match the show you are trying to book by the letter than the reference number.  Meaning that if you have a show booked on 3/10 which is SW 50.  Then you have a customer who wants to book a show but they are S 50. You can see that the customers are in the right number area, but not in the right region being SW and S.

      • Where a customer has a region and then a zone, eg You have a customer who is WSW 156 / S 86
          • With this kind of customer you now need to check and compare the region of (WSW 156) and then check and compare the zone of (S 86)
          • And with this one you both now need to be in the 250 radius.  Always do the region check first and if there is a zone, then check to match the zone.

      • When booking an event the following region / zone radius must be followed to allow travel time and bump in (setup) and bump out (pack up) time.

2016-03-24 02:54
Support

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Roster Iconic Server

Go to category

Log into Roster Server

To login into the Roster system you will be required to authorise your staff Slack Account with Iconic Productions proprietory Roster Server.

To log into the roster system go to http://roster.iconic.productions/login

To authorise your staff slack account after you go to the Roster Server press on the button.

After pressing this button you will be asked to authorise your account. Follow these steps to authorise your SLACK account with the Roster Server.

  1. Press the button.
    Do not change any of the other details.  Do not change teams.

  2. This will log you in to your roster System.

  3. To move and navigate around the Roster Server click here "Navigating and Understanding the Roster System".

Once you have authorised your staff Slack Account with the Roster server, you will only need to to press the button again each time to log in.  You can also log in using your username and password and entering it manually.

IMPORTANT NOTICE: If you receive an error message it more likely that your Slack Account Profile is not completed in full.  Due to security reasons your Slack account must be completed correctly with the correct details to identify you as a secured person.  Check your slack account profile to make sure you have the following correctly completed

  1. Your first name
  2. Your last name
  3. Your job title (What I do) field
  4. Your phone number (this must be your mobile / cell number)
  5. The correct time zone of the area you are in.
  6. Your Profile Photo
  7. DO NOT enter anything for Skype.

If you do not know how to complete or edit your profile, click on this help link for instructions How to Edit your Slack Account Profile.

2017-03-03 15:00
Graham Normanally

My Dashboard Roster and Overview

The Dashboard of the Roster server will display all your hours of

  1. rostered work,
  2. pre-planned schedules,
  3. rostered events and
  4. call time events.

2017-03-03 13:26
Graham Normanally

1) What should I do on my first log in to the Roster System

Just after you authorise your staff Slack Account with the Iconic proprietory Roster System, you should complete your User Profile to ensure you receive all your rosters correctly and on time.  You will only need to do this once.

  1. Press on your User Profile Name found on the top right corner of the Roster system.
    It would look something like this
    This will open your user profile.

  2. Your First Name and Last Name and your Preferred Name will automatically be entered by the system.
    Do not change these details at all.

  3. Your email will be synced with the company email server.
    Do not change this details at all.

  4. Your mobile will be required.  Enter your mobile number correctly.

  5. Your Date of Birth will automatically be synced from the ERM system.  Do not worry if this is not correct in the beginning.

  6. Select your Gender.

  7. Do not enter any details in the following fields:
    1. Twitter Handle
    2. Payroll Number
    3. Taxfile Number
    4. Requested hrs per week.

  8. After completing the above press the button to update your records.

 

NEXT >>> Click on Password

The password will be synced with your Staff Slack Account.  If you wish to have to separate passwords, one for Slack and one for your Rosters, here is where you change it.  When you change it do not forget to press the button.

You must Enter a 4 or 6 digit pin and confirm the PIN for your Punchclock.

 

NEXT >>> Click on Notifications

You will be allowed to make changes to how you are notified when certain things happen.  Most of them are system generate, but there are a few that you are allowed to change.

 

After doing the above things, you are now able to save and update your Roster Profile and are ready to receive your rosters through the Roster Server.

2017-03-03 13:48
Graham Normanally

How do I go back to the home page (dashboard) of the Roster system

To return to your dashboard press the button that looks like a house, found on the top left corners.

2017-03-03 13:59
Graham Normanally

My Rosters Menu item

The My Rosters Menu Item will display your rosters in a sequence of days.  Click on the drop arrows to show your rosters for the specified time.

 

All sites, are referred to department and departmental roles of staff categories.  Based on your user permissions you will be able to view different departments for your rosters.

2017-03-03 14:02
Graham Normanally

My Timesheets - What is this on the Roster Server

My Timesheets will display your completed work based on your Active Punch Clock status.

You can view your time sheets based on a set number of days and sites which refers to company departments.

2017-03-03 14:03
Graham Normanally

Shift Trades - What is this on the Roster System

The Shift Trades menu item is a great place to regularly look for extra work if you wish.

Occasionally, the Team Supervisors will put up additional work, events and shifts that you may wish to be a part of.  This is also where a staff member may give up one of their shifts for someone else to take.  If this is the case you should check this section periodically.

The button is where additional work and the required hours will be displayed.  If you want to take on extra work, you only need to click on the shift and accept that shift.  Your Team Supervisor will then confirm your roster for the particular job.

 

The button will show you where a Team Supervisor or another Staff Member may have transferred a shift to you to complete.  Click here to actually see what shifts you were given.

 

The Shifts you've applied for button will show you the shifts you have applied for and whether they are approved or declined.

2017-03-03 14:10
Graham Normanally

Events Menu - what is this in the Roster Server

The Events menu item displays a list of events that you are permitted to see.  Based on your user permissions, you may not be able to view all the Events.  Mostly Events you are rostered on, will show here for you.

The details of the Event are self-explanatory.

2017-03-03 14:12
Graham Normanally

Unavailability - How do I add my unavailability on the Roster System?

To enter your unavailable days on the Iconic Productions Roster Server do the following:

  1. Press the Unavailability button


  2. Select the day you are not available (unavailable) by pressing on the date.
    A window will open up called "Add Unavailability"


  3. Make sure the start date is the correct date of your availability.  If the date is wrong, press on the date and a pop up calendar will display, where you can reselect the date.


  4. Select How Long your unavailability will be.
    Please note: you still will be required to enter your unavailability based on the company's unavailability policy.
    1. If you press "A few hour" the system will ask you to enter the hours you are not available.
    2. If you press "All day" the system will make you unavailable for the whole day.
    3. If you press "Multiple days" the system will ask you to enter an end date, if the dates are consecutive. 
      If you have dates that are not consecutive you will need to enter each date individually.

  5. Select How Often your unavailability will occur.  This is for days that recurring days of unavailability.
    Please note: you still will be required to enter your unavailability based on the company's unavailability policy.
    1. If you press "Once off" it will only mark the day unavailable as a one off.
    2. If you press "Every Day" it will mark all days off based on How Long, until the "Until Date"
    3. If you press "Every week or Every fortnight or Every Month" it will mark the set days as off based on How Long until the Until date.

  6. Enter a Description of why you are Unavailable.
    Please note: you still will be required to enter your unavailability based on the company's unavailability policy.
    The Description field is a required field and unavailability will not be approved if you do not enter a reason for being unavailable.

  7. The Approval Status will be managed by your Team Supervisor when the request for unavailability is entered.
    1. Pending = means that you have put a request in and it is being checked by a Team Supervisor.
    2. Approved = means that your unavailability is approved
    3. Declined = means that your unavailability request has not been approved and this could be do because you have not provided enough time with regards to the company policy, you are already scheduled for work or other reasons.

  8. Timezone = you do not have to enter anything here.  Leave this blank.
  9. After entering and completing the details above, press button to request and enter your unavailability dates.
  10. If you have multiple days you will need to start again from the top and do the same for each date.

2017-03-03 14:37
Graham Normanally

What is the difference between the Roster Server and the Punch clock?

It is important to understand that the two systems the Roster Server and the Punch Clock work together to ensure the most proficient way of handling the vast number of events, productions, and staff rosters.

 

The Roster Server is your Calendar notifications of all your of Scheduled

  1. Work Job Rosters,
  2. Event Rosters
  3. Call Sheets (Call times)
  4. Shift Changes and
  5. Where you add your unavailability.

 

The Punch Clock proprietory program is a

  1. very advanced digital Production and Event Job Sheet. 
  2. The Punch Clock actually replaces the paper sheet of the old Event Management Job Sheet.

You must first activate and setup your staff profile on the Roster System before you can use the Punch Clock.  Ciick here to learn how to login and setup your Roster Staff Profile.

2017-03-04 10:34
Graham Normanally

Receiving 404 Error when authorising Slack Account with Roster or Punch Clock Server?

IMPORTANT NOTICE: If you receive an error message when attempting to authorise your SLACK account it more likely that your Slack Account Profile is not completed in full. Click here for how to correct this error.

Due to security reasons your Slack account must be completed correctly with the correct details to identify you as a secured person. Check your slack account profile to make sure you have the following correctly completed

  1. Your first name
  2. Your last name
  3. Your job title (What I do) field
  4. Your phone number (this must be your mobile / cell number)
  5. The correct time zone of the area you are in.
  6. Your Profile Photo
  7. DO NOT enter anything for Skype.

If you do not know how to complete or edit your profile, click on this help link for instructions How to Edit your Slack Account Profile.

2017-03-04 00:39
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I view or access my call sheet rosters and events and how to I confirm my attendance to my call sheet rosters and events?

Iconic Productions and Iconic Performances uses Google Business Calendar (GSuite) to roster all workers on their call sheets and events to perform at. As a worker with the company you will be given access to our Google Business Calendar to:

  1. View your Call Sheets and Event Rosters
  2. Access the content and notes of all Call Sheets and Event Rosters.
  3. Confirm your attendance to all your Call Sheets and Event Rosters.

Event Rosters and the touring schedule are done in advance and you will be rostered, depending on your work status in advanced.

Call Sheets however are planned approximately two weeks before the period of work and is often sent out when approved within the first 7 days of the upcoming week. Depending on the workload of the event managers it can be at minimum 3 days before the upcoming week.

When your rostered on an Event or call sheet or a work shift you will be notified on SLACK of the roster. You will then need to access the Google Calendar with the appropriate login details provided to you and view the call sheets and rostered events on the Business Calendar and confirm your attendance.  Not all planned work shifts are listed on your Call Sheet Rosters.

To confirm your Attendance to a Call Sheet or Rostered Event do the following:

  1. Login into the GSuite Business Calendar https://www.google.com/calendar with your username and password provided to you.
  2. Follow the onscreen prompts.
  3. You will enter the Calendar and you may view the calendar in either Day, Week, or Month.
    1. To view in Day press D
    2. To view the Week press W
    3. To view the Month press M.
  4. You will see all your call sheets and events. Those you have not yet confirmed will be displayed in White.
  5. Those you have accepted and confirmed will be displayed in a solid color.
  6. To confirm your call sheets and rostered events click on each individual event on your calendar. At the very bottom of the event you will see the following options

    Yes = meaning you have accepted the call sheet roster or event and attending.
    No = meaning you are not attended the call sheet roster or event (see notes below)
    Maybe = DO NOT PRESS OR USE under any circumstances. Iconic Servers do not recognize this command from Google Calendar.
    1. You are required to confirm your acceptance of this event by clicking on the YES button on the event on the calendar.
    2. Do not click on the word “ACCEPT” or any other links as the system will not accept this and do not use any other software to confirm your attendance as this may make your acceptance void and your shift will be given to someone else.
    3. Please note, DO NOT press MAYBE as staff are required to either accept or not accept their attendance to a shift.
    4. You should not be pressing NO on any of the call sheets, as most of your unavailability would have been provided to the event managers on Slack and using the notification for leave form. Pressing NO on a call sheet can result in termination of your work with the company.
  7. To view the details and specific notes for the Call Sheet or Event, you only need to press on each individual rostered call sheet and read the content. Any edits or changes you make, will on be reflected on your view of the calendar. So it is recommended that you do not make changes to the event notes and only use your access to view your roster and call sheets.
  8. The Google Calendar feature that you have access to, is not for providing the events staff with your availability. It is to use to view your roster, call sheets, locations of venues and rostered work. No communication other than YES and NO is received between the Google Calendar and Iconic Servers.
  9. All communication of your unavailability should be provided on Slack and the use of the form and provided in the time required as per the unavailability policy.
    1. It is important to start your work at the same time of your planned and allocated scheduled rosters, call sheets or work shifts.  Changes to your scheduled rosters, call sheets or work shifts require a minimum of 5 days notice to your supervisor and need to be approved.  For urgent changes a minimum of 24 hours notice is required and approval obtained by your supervisor.

The calendar is always set to use the Standard Australian Eastern Timezone. Please ensure that when you are looking at your roster that you do not make changes to the settings as this can interfere with the timing of your call sheets and event rosters.

If you are casual, your unavailability must be provided to the event managers 1 month in advance on Slack or by using the Leave of Absence form that is found on the company server.

 

IMPORTANT INFORMATION about CALL TIMES and the CALL SHEETs.

  1. Iconic Productions has partnered with Rome2Rio and this is a free service for you to use. The site gives you approximate directions, bus and train numbers to collect and estimated costs to allow you to plan your best way to get at your location and work on time.

  2. Call Sheets should be confirmed within 48 hours of receiving the notifications and/or invitations.

Questions Asked and Answered:

  1. David Phillip | 11-May-2020 02:03 |
    Suggestion: as all employees should never press "maybe" and availability should always be given at least 1 month in advance, simply have "Yes" as the only option?
    1. answered by @beau.sherman | 15-May-2020 10:29 |
      1. David while this is a good suggestion understand that the rostering system for our call sheets are done using G-Business Suite (Google's) third party program and Google software is not designed just for our needs. We do not have permission or access to Google's source code.  The other thing to know is employees are not the only ones who work at the offices.  There are freelancers, volunteers and contractors and they need to have different allowances in accepting the rostered work by using the No or Maybe options.  Can I suggest for you and for other employees to only press YES and to learn and read the steps here.  It is not too hard to press YES and to know what you are needing to do.  I am sorry but your suggestion cannot be added to a development evolution for an upgrade because of these reasons.

2019-04-16 00:42
Nikolas Harrington

Transportation, Travelling, Vehicles

Go to category

Responsibility of Allocated Driver of a Company Vehicle, Staging Van or Rental Car.

In the course of the WORKER's work/jobs where they are rostered/required to be the Driver, the OPERATOR will provide a legally insured and roadworthy vehicle to the WORKER for the sole purpose and use for the events that OPERATOR has or Iconic Performances manages or operates. The WORKER cannot let anyone under the age of 25 drive the vehicle without the written permission of the OPERATOR. In the event the WORKER requires another person to drive the vehicle, they are required to gain written permission from the OPERATOR.

With regards to the use/driving of the supplied vehicle the WORKER allocated as the driver or instructed to drive the vehicle will be responsible and liable for the following, whilst they are in use/driving or possession of the vehicle:

  1. The WORKER will be required to hold and/or possess a current and valid motor vehicle driver’s licences. If the WORKER loses their license, it will be their responsibility to ensure that they can attend the selected work. The WORKER Agreement shall be terminated immediately and forthwith upon the loss of a motor vehicle driver’s licence, cancellation of a job/event for a period of more than 14 days (without prior consent or authorisation from the OPERATOR) or noncompliance of the duties of the WORKER .
  2. Obtaining or having a reliable, working GPS System with the most current up to date maps for Australia or a current Street Directory Map or Book.
  3. Checking the tyre pressures of the vehicle, tread on the tyres.
  4. Checking Oil Levels of the Vehicle.
  5. Checking the lights (head lights, parking lights and signal lights) before using the vehicle.
  6. Reporting all wear and tear/damage of the Vehicle to OPERATOR .
  7. Ensuring they take regular breaks on long journeys of 4 hours or more.
  8. All penalty notices, speeding fines, infringement notices, parking fines or other related fines that has been received due to the fault or choice of the driver.
  9. In the event of an accident or damage to a vehicle where the WORKER or person they authorised to drive is at fault or negligent, the WORKER will be deemed to be responsible for any insurance excess and/or costs of repairs necessary (whichever is the greater amount) as a result of that accident.
  10. The WORKER will be required to pay the OPERATOR the excess insurance costs, as per the insurance certification.
  11. Damage caused to the vehicle by the WORKER due to their negligence, or improper use of the vehicle.
  12. Ensuring that all doors and windows are locked and the vehicle is secured, before departing the vehicle.
  13. Loss or theft of items from the vehicle.
  14. Cleaning of the vehicle to a satisfactory state as determined by the OPERATOR.
  15. Garaging the Vehicle provided in a safe and secure place at all times.
  16. Completing of the Vehicle Travel and Expense Form/Log as per the instructions and requirements as stated in the FAQ Vehicle Travel and Expense Form / Log and sending the travel log to the OPERATOR by any media currently available and known.
  17. Posting all receipts and Vehicle Travel and Expense Form/Log to the OPERATOR.


When the vehicle has been parked and the keys removed from the vehicle
to lock up and secure the Company Vehicle or Rental Vehicle, the allocated driver needs to:

  1. Check and Switch off the air conditioning unit.
  2. Check and switch off the wiper blades and ensure wiper blades are positioned in the correct default horizontal position.
  3. Check and switch off the headlights, turning signals, foglights.
  4. Check and switch off the interior lights.
  5. Check and switch off the internal cabin vehicle lights in the storage area.
  6. Check all windows are at the full top capacity of closure.
  7. Check the handbrake is activated and at its correct level to stop the vehicle from rolling.
  8. Check the gear is in the correct position.  (No vehicle is to be left in neutral at any time unless being towed by a professional towing company).
    1. For manual vehicles in
      1. 1st gear where the vehicle is straight or on an incline.
      2. Reverse gear where the vehicle is on a decline.
    2. For auto vehicles in Park.
  9. Check All doors, glove box and compartments are closed and locked.
  10. Activate Central Locking or Car Security and check door that Activation is on and doors are secured and locked.

2017-11-10 18:33
Alex Rozen

Responsibility of all persons travelling in company vans, cars, rental cars, or any vehicle associated with an Iconic Event including the driver?

  • The term OPERATOR herein means and refers to the Owner of the Event, Managing Agent, Iconic Productions and/or it associates.
  • The term WORKER herein means and refers to an employee and/or an Independent Contractor of the OPERATOR.

All WORKERs and persons travelling in an Iconic owned vehicle or a rental/hired vehicle organised by Iconic are required to look after the vehicles with the utmost of care. This includes:

  1. Use all new features as they are intended to be used.

  2. Do not force or attempt to use an element, if you are not 100% sure of how to do so. Call the OPERATOR directly for instructions if uncertain.

  3. Keep and maintain a clean and tidy vehicle at all times.

  4. Do not leave anything behind that could adversely affect the feel, smell or surface of interior.

  5. Do not install or add anything new into the vehicle with out permission.

  6. ABSOLUTELY NO SMOKING IN THE VEHICLE AT ANY TIME.

  7. If drinking or eating in the vehicle, immediately clean up all spills or mess. Remove all trash, packets, wrappers, cups etc from your meals, if eating in the vehicle. Have a garbage baggage to through your garbage into, when finished and dispose of it, at your nearest garbage can.

    1. At the end of the day's driving or shift, all persons in the vehicle are required to clean up after themselves and removed all rubbish from the vehicle.  The vehicle must not ever have any leftover rubbish from food or drinks in the vehicle for the next day, the next group of people entering it or next drive shift.
    2. If you eat and drink in the car YOU are required to clean it up at your cost.  If this is not done and the company is required to pay for the cleanup or is charged a cleanup cost, it will be charged back to to the persons rostered and indicated to be in the car at the time of the last shift.
    3. If you find when entering the vehicle the last group of persons left the car with rubbish or uncleaned YOU are required to notify your supervisor or Iconic's Vehicle Manager Supervisor and supply photos to avoid being responsible for others mess.
  8. Do not have any more than legally allowed number of persons in the vehicle, excluding the driver.

  9. If an animal is travelling in the van, ensure the proper procedures are followed as per the FAQ  Dogs and the Staging Van .

  10. Alcohol and the company policy on alcohol within the vehicle is:
    1. under no circumstances allowed to be found or stored in the passengers compartment of the vehicle at any time for any purpose, with the exception of it being stored and locked in the boot of the car in a protective container.
    2. under no circumstances allowed to be consumed inside any part of the vehicle.
    3. under no circumstances allowed to be brought or transported within the company vehicle, with the exception of it being stored and locked in the boot of the car in a protective container.
  11. Manuals of all vehicles are stored on the Company Server and available if required.

 

The stage hand vehicle provided can only be used for work purposes and for the WORKER to fulfil their job duties.  Family members and friends will not be allowed or permitted to travel in the vehicle provided, unless written permission is obtained by the OPERATOR .  The WORKER will have to provide a written letter of the person they wish to take with them and the reason why, including the persons age. All personal travel to and from locations, will be at each person's and WORKER own expense and cannot be part of any travel arrangement, regardless of whether the vehicle was leaving a venue and a contractor wished to briefly stop at a location of their personal choice for their own personal requirements.  The vehicle can only be used for the sole purpose of transportation of equipment and performers to and from booked show venues, accommodation or airports or other locations as approved and/or authorised by the OPERATOR .

 

Vehicles that have been modified by an approved Vehicle Modification Company will have a engineering certificate stored at the office regarding any changes/modifications to the vehicle. Therefore UNDER NO CIRCUMSTANCES should any item, unharnessed be placed in the passenger area of the vehicle. It is illegal to have any item placed in the passenger section of the van from this point forward unless stored under the seats or in the allocated store compartments in the passenger area. Items places in the passenger section of the vehicle, can become a projectile in an accident or in harsh braking scenarios. Small back packs or suit cases (like those taken as carry on baggage on an airplane) are allowed, but need to be placed under the bench seats if they are to in the passenger component.

 

All props and equipment (no exceptions) should be placed in the storage area of the van, behind the cargo barrier. The large poles and items that go through the cargo barrier in the specially designed cut out, needs to be tied to cargo barrier by way of a bungee strap or rope (not string). Injuries to persons or damage to props because items were not properly placed in the correct place or secured will be the responsibility of the Driver and the contractors in the vehicle.


Questions Asked and Answered:

  1. David Phillip | 21-May-2020 12:23 |
    Question: Does the Supervisor "On set/at venue" have the authority to approve request from cast or crew who request to use the cabin of Vehicle for work or does he/she have to obtain approval from event management team?
    1. answered by @steve.baltzois | 24-May-2020 17:16 |
      1. yes, as long as it is documented on the correct department channel.  It needs to be noted here that workers should not use the vehicles as a place of work, to rest or sleep when they are at a venue and a Green Room is available or is being made.  Access to the vehicle for the reasons mentioned in the question below is only a temporary place unless there is no actual office, green room or place, other than the vehicle to do work.

  2. David Phillip | 19-May-2020 11:52 |
    Question: What is Iconic Policy when a cast or crew member who have arrived on set "early and prior to their call sheet time" request access to the company van or vehicle as they wish to rest?
    1. answered by @steve.baltzois | 20-May-2020 12:46 |
      1. If they arrive early they are allowed to rest in the green room or setup location.  The company stage vehicles including vans and trucks are not to be used to rest in.  They can stay inside the vehicle to do work as long as they are in the passenger seat and documented slack permission has been approved for them to be in the vehicle when parked and stationary and approval for them to have the vehicle keys with them.  They then become partly responsible for the vehicle and its content if anything happens, however the actual designated driver needs to ensure that the other worker is checked on regularly and the vehicle remains in a stationary and non-accident prone status.

2019-04-12 06:53
Alex Rozen

Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log

Updated 21 May 2022 13:01 by @steve.baltzois  

  1. We now have a new and updated system for the Vehicle Travel and Expense Log that should hopefully make things smoother and easier to use when completing your Vehicle Travel Log.  From this date forward please start using the following procedures to do your vehicle travel and expense logs.

2022 CURRENT INSTRUCTIONS OF:
Completing the Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log follow these procedures.

  1. Click on this link to access the new iTracker Iconic Vehicle Travel Logbook https://form.jotform.co/iconic_productions/itracker-vehicle-logbook
  2. IMPORTANT: You are now required to log into the Iconic Vehicle Travel Form using your work email address.
    1. All drivers will now be required to log in for security purposes to use the Travel Log Form. 

  3. Read and follow the information on the vehicle log.
  4. In the field labelled Name of Allocated Driver, enter your actual name.

  5. In the field labelled Email Address: , enter your work email address.  This would end in @iconic.productions or @iconicperformances.com.au or @worldsplayground.com or @drumstory.com or other Iconic work email addresses.

  6. In the field labelled Date of Travel, enter the actual date of travel.  This is always the today date.  You are not allowed to enter a vehicle log for a past date or future date.

  7. Select the STATUS of the LogBook Entry.
    1. If you select Status "STARTED" proceed to Step 8 (click on link to return to step).
    2. If you select Status "FINISHED" go to Step 17 (click on link to return to step).
      1. EXPLANATION OF STATUS OF LOGBOOK ENTRY:

        1. The status term "STARTED" means you are starting to use the vehicle for the duration of your work for the first time since you logged off last. This is to be used at the beginning of every new day's work where you have finished your log of the vehicle and starting a new one, or when you have swapped vehicles or started to drive in another vehicle since your last finished vehicle log.

        2. The status term "FINISHED' means you have stopped using the vehicle for the day's or shift's work, have securely and safely parked the vehicle and have exited the vehicle. You should not use this status when travelling between locations. Only when you have finished using the vehicle completely.

  8. If displayed, in the field labelled In the last 30 days, have you provided us with your current Driver's License?  , select the option that answers your questions, and if required complete any further fields or questions about your Driver's License.

  9. Press the button labelled Next >>>. 

  10. In the field labelled Details of the Vehicle you are driving, enter the details specific to the vehicle you are about to use and drive.  This is checked with call sheets. Please do not take the wrong vehicle or put in the wrong details.  It sends an alert and the police may be notified.

  11. Read any related information regarding Vehicle Incidents, Maintenance, or Accident Reporting.

  12. In the field labelled Have you done a vehicle Inspection Check? , select the appropriate answer.

  13. If displayed based on your selection, a field labelled VEHICLE INSPECTION CHECKS. Have you done a vehicle Inspection Check? Complete the details listed below.  , complete all required fields.
    1. Vehicle Reporting will now only be required on the Vehicle Travel Log, not on SLACK. If you are reporting a vehicle incident while doing your Vehicle Safety Check, you MUST REPORT IT at the time of the Vehicle Safety Check. Not later.
      1. If you have been involved in an accident you will need to complete the accident report form Refer to the FAQ and Company Policy of a Vehicle Accident. Click on this link for the Vehicle and Property Accident form.
        The form should be completed within the first 1 hour of the accident and should not be done overnight or the next day.
        Being involved in an accident can be a very traumatic experience. If you are involved in a vehicle accident it is imperative that you follow all the directions mentioned and if you are injured then.
        1. Stay calm and contact your Emergency Department Phone (Australia is 000 / USA is 911 / UK is 999)
        2. Contact your Supervisor and inform them of the accident.

  14. If displayed based on your selection, a field labelled Is there, anyone, with you and the vehicle at this point? , answer the questions and complete any follow-up fields about the names of others depending on what you selected.
    1. When completing your Vehicle Travel Log Details if you are travelling with other persons in the vehicle ...
      1. you will be required to take a photo of the person in the vehicle and upload it at the time.
      2. You will be required to enter their names to match the photo.
      3. Only authorized persons are to travel in the vehicle.

  15. If displayed based on your selection, a field labelled Log Fuel Details >>, complete the Fuel Details. Receipts for Fuel must be attached to the vehicle Travel Log. The receipts then must be dropped off at the office or posted with the reply paid labels on an envelope.

  16. You are now allowed to start using your iTracker LogBook.  You the following steps for each travel you do that occurs between your start and finish logbook entry.
    1. Open the specific iTracker URL that you were issued. If you do not have one, you will need to contact the authorised personnel at Iconic Productions to obtain your unique iTracker au Code.

    2. Press on the button with the Tick/Check Mark.

    3. At the bottom left corner, press the + button.
      1. In the Name field, type the purpose of the trip.  You may write (as examples) or you can be more specific.
        • Drive to Venue,
        • Drive to Accommodation,
        • Drive to Storage,
        • Return Drive to Base,
        • Production Run,
        • Chauffeur Drive

      2. In the Object field, select the vehicle you are to drive. 
        1. If the vehicle is a rental vehicle, select the rental vehicle option and enter the start and finish kilometers in the Description field.

      3. In the Priority field, leave this option as low.
        1. Only use normal if requested.
        2. Only use high if the travel is a VIP or an Urgent Travel.

      4. In the Status field, select in progress.
        1. Only use New if you are setting a driving route for a driver before they start their shift.
        2. Only use Completed when you have completed your travel trip and reached the destination as input.
        3. Only use Failed when your travel trip did not reach the set destination because of an incident, maintenance or accident or any other reason you failed to reach the destination as input.

      5. In the Description field, type whatever extra detailed description that required. The description field is all required or more detailed notes of the description of the reason or purpose of travel or any notes that may have occurred at the start, during or at the completion of this specific travel trip. It can include the start or finished kilometers as a backup.

      6. In the Start Address field, enter the address the travel trip is starting from or you can click on the PIN icon, find your address and using the crosshair click on the location you are at and the system will automatically enter the address for you.  All you need to do is check the AUTO written address is correct as located by the iTracker Program.
        1. Check the From and To date is the correct date (ie: the actual date you are about to start travelling).
        2. You do not need to enter the From Time and To Time for your Start Address.  Unless you have a specific travel trip and it must be between two specific times.

      7. In the Destination Address field, enter the address where the travel trip is going to stop or you can click on the PIN icon, find the destination address and using the crosshair click on the location you are at and the system will automatically enter the address for you.  All you need to do is check the AUTO written address is correct as located by the iTracker Program.  You must enter the Destination address.  This cannot be left blank on the entry.  It can be changed/edited later if required.  
        1. Check the From and To date in the destination is the correct date (ie: the actual date you are expected to reach the destination).
        2. You do not need to enter the From Time and To Time for your Destination.  Unless you have a specific travel trip and it must be completed between two specific times.

      8. Press SAVE.  And commence your travels.

      9. When you have reached the specific destination as per your travel, in your iTracker
        1. Click on the Tick/Checkbox,
        2. Click on the pencil icon (edit feature) of the specific trip you reached its destination.
        3. Change the Status to Completed.
        4. Make any additional notes in the description (if applicable)
        5. Press SAVE.
        6. Continue to repeat steps from 16.1 (click on link to return to step 16.1) until you have completed your day's work or shift work worth of travelling in the specific vehicle.  At this point move to Step 17.

  17. When you have finished all your travels and trips for the day or your shift follow the Status "FINISHED" procedure.
    1. Click on this link to access the new iTracker Iconic Vehicle Travel Logbook https://form.jotform.co/iconic_productions/itracker-vehicle-logbook

    2. Read and follow the information on the vehicle log.

    3. In the field labelled Name of Allocated Driver, enter your actual name.

    4. In the field labelled Email Address: , enter your work email address.  This would end in @iconic.productions or @iconicperformances.com.au or @worldsplayground.com or @drumstory.com or other Iconic work email addresses.

    5. In the field labelled Date of Travel, enter the actual date of travel.  This is always the today date.  You are not allowed to enter a vehicle log for a past date or future date.

    6. Select the STATUS of the LogBook Entry as "FINISHED".

    7. Complete the related fields.

    8. Complete your end of day Vehicle Inspection.

    9. Complete your Fuel/Expenses (if applicable).

    10. Complete your Driver Verification Details

    11. Press to Submit your Vehicle Logbook to the iTracker Iconic Servers and

  18. Your Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log is completed for another day.

Things to be aware of:

The Vehicle Travel and Expense Form/Log must be completed each day a vehicle is being used and must be completed by the Driver. Where driver's change, a new log must be started for the new driver. Only one driver's name must be written and signed on each log sheet.

The Driver is responsible to ensure that all receipts are dropped off at the head office or at the studios or posted using the reply paid labels which can be found at stationary at Iconic Warehouse. Faxing of receipts and/or scanning is not acceptable with the Travel Log. Head Office is:

  • Iconic Performances Pty Limited
    Level 36, Gateway
    1 Macquarie Place
    Sydney NSW 2000

Updated 23 September 2020 16:01 by @Reception Staff at Iconic Productions Sydney - Holly on behalf of the Accounts Dept & Exec Management Team 

  1. New policy in place about the purchase of fuel and what petrol station to purchase from.  Refer to the company Memo and Newsletter dated 23-Sep-2020 15:42. Click here to read ...

 Updated 28 July 2020 23:15 by @Reception Staff at Iconic Productions Sydney - Faith 

  1. The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended today and the company has a new large Warehouse/Studios at
    • Iconic Productions Warehouse & Studios
      Unit 13 / 94 Bryant Street
      Padstow NSW 2211
      Australia
    • Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.
  2. Ignore all references to 93 Wardell Road Earlwood.  They have been removed.
  3. Updated the references of what to do with receipts and where to park the cars at the warehouse.

  UPDATED 12 June 2020 at 12:39pm by @nikolas harrington  :

  1. Created a FAQ if a wrong email or unauthorised email is used to access, complete or edit a Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log.  Click here to view the FAQ.

  UPDATED 24 May 2020 at 11:37am by @beau.sherman  :

  1. Updated the procedure and the form on starting and completing your vehicle Travel and Expense Log or Travel Log or Vehicle Log.  For the updated procedures click here.
  2. This new procedure and the new updated form will be available to be used by all drivers on Monday 25 May, 2020 at 2:00am UTC.
  3. All drivers will now be required to log in for security purposes to use the Travel Log Form.  When you access the form click on Connect with Google Button that is connected to Iconic's G-Suite Server for security.  Log in using your workers email address and your worker's email address password.
  4. You will no longer require to make a session.  There will be one form that will allow you to save all your details as you go through them.  It is highly recommended your read the new procedures below by clicking here.

UPDATED REVISION 1.50 03/Sep/2019. Updated by Kelvin Lee 

  • Added date field for Vehicle Inspection
  • Added date field for Travel Details for event travel item listed.

UPDATED REVISION 1.40 03/16/2019 13:33. Updated by Steve Baltzois

  • When you answer the question of the vehicle safety check on the vehicle log, ensure that you have completed a thorough vehicle safety inspection check. This includes that you have CHECKED the following, but is not limited to the list below (for more detailed information on how to complete a safety checklist, use, care and drive the way to drive company or rental vehicles, IVECO Large Van, Heavy Vehicles click here):
    1. Side and rear-view mirrors for damage; adjust if necessary
    2. The windshield, rear and side windows are clean, not cracked or chipped (larger than a 5 cent piece) and offer good visibility.
    3. All Doors close securely.
    4. RIMS (no dents in flanges, no loose lugs, rust trails or racks in rim).
    5. TYRES (min 1.5mm tread depth, cuts/damages, no rocks in Dually, correct inflation)
    6. Spare wheel.
    7. Wheel nuts - all present and undamaged
    8. VEHICLE MEASUREMENTS - checks & knows height and length of vehicle in case of low bridges or narrow lanes.
    9. VEHICLE POSTURE - not leaning to one side.
    10. Under vehicle for Fluid leaks/levels
    11. Air Leaks and Air Tanks (if available)
    12. Couplings (if towing)
    13. Load security (if applicable)
    14. Loose/missing/broken fittings
    15. Registration
    16. Lights & Indicators.
    17. All vehicle body parts and panels for dents, loose items or damages.
    18. Type of Fuel permitted for vehicle (if the vehicle requires refuelling)
    19. All loaded objects are secured and cannot move easily.
    20. All objects larger than 15cm in square cm is not in the Driving / Passenger Cabin area.
    21. All bags are under seats in cabin area and secured.
    22. Brakes and park/hand/trailer brake are worked, by doing small 30cm roll and brake test.
    23. Seatbelts and seatbelt couple locks.
    24. All operational buttons in the interior of the vehicle are functional and safe, which may include:
      1. radio and auxiliary buttons
      2. air-conditioning / climate control
      3. power windows
      4. door locks
      5. odometer and odometer illumination lights
      6. electric seats or the manual seat levers
      7. windshield wipers and the buttons/levers
      8. USB cables for GPS or cell/mobile phone charging
      9. interior door, reading or ceiling lights
      10. Dashcam (if available) - does it start when the engine starts and stay on for 30 seconds with a recording mark
    25. ONLY required if driving a VAN, TRUCK OR SEMI-TRAILER)
      1. Before loading vehicle, vehicle engine is off, park brake is activated and gear is in 1 or R or Park.
      2. Knows how to do a truckie's hitch
      3. Load binders (ratchets)
      4. Winches and straps for proper use.
      5. Uses chocks if required.
      6. Lowers landing gears (if applicable)
      7. Loads vehicle with heavy items at bottom
      8. Loads vehicle with heavy items on main axle
      9. Loads items in vehicle to be balanced does not have objects all on one side.
      10. Loads items with non-heavy objects on top of heavier items.
      11. Loads items and secures loose items with straps securely and not loose.
      12. Loads objects on wheels flat and secures/locks wheels for object to be secured and not able to roll on wheels.
      13. Places trolley safely standing and secured or lying on heavy objects.
      14. Leaves 10-15 cm from exit doors to objects.
      15. Places cushion or safety sponge between windows and loaded objects.

UPDATED REVISION 1.30 09/11/2017 15:56

  • This update has been from the Executive Producer of the Company (Steve Baltzois)
  • The van in particular the IVECO CH47NE have had numerous accidents and damages to the body and mirror in the last few months that I am concerned as to the handling and care of the company vehicle. Again i repeat this mostly in reference to the IVECO CH47NE. The van is like a tool or prop used in a Production. It is the property of Iconic is required to do the assigned work. With the numerous accidents we, being ICONIC are starting to present out vans in the most horrible appearance as if we are a cheap backstreet business. This I do not like. Damage to a vehicle is like wearing poorly torn business shirts or having a bad appearance. It affects the look of the brand and company and we should be taking care of how our props are looking. We are an ICONIC company and these constant hits and damages to the vehicles are making the company look horrible and not of the standard. This is is very concerning as it affects the ICONIC brand and how we look to the outside patrons and customers.

    Because of this constant damages from this point forward all staff and contractors are now required to do a vehicle check on these occasions.
    1. At the beginning of the start of their shift
    2. Every 3-4 Hours during their shift
    3. At the end of their shift (before you sign off the travel log.

  • If any incident is found it is to be recorded like normal on the Travel Log and also I want @alex.rozen and myself to be immediately informed of each and every incident as instantly as you seen. It must be recorded on the travel log as well.

  • If any staff or contractor has found to have more than 3 incidents in a 12 month period, their contract or employment will be terminated immediately.

  • The treatment and care of ICONIC property and how it affects the ICONIC brand appearance is being affected and this has to be reduced back to 0. Since 2001 we have had only 3 reported accidents where none of them were our fault, and this needs to continue.

UPDATED REVISION 1.20 01/10/2017 21:47

  • Driver's License's will not need to be uploaded each time a new Vehicle Travel Log Session has been started.
    • A New additional question has been added on part 1 of the Main form, asking for validation of Driver's License. Staff/Contractors who have already uploaded a current driver's license in the last 30 days that is not expired or suspended, will no longer be required to upload a Driver's License.
    • The expiry date of the Driver's license will only be required to confirm validation of the driver's license for staff/contractors who have already uploaded a driver's license in the last 30 days.
  • The form log has been updated to be more mobile user friendly, without the need for desktop versions on mobile phones.

UPDATED REVISION 1.19 26/9/2017 16:08

  • Steve B has requested the following update due to overgrowing concern of unreported damages to vehicles.
  • All vehicle use must now as of today 26/9/17 have a vehicle log started on each shift and completed at each shift end.
  • Production Run jobs:-
    • do not have to write each pickup and drop off delivery, but do need to write any breaks or fuel stops.
    • do have check the vehicle after each pick up and drop off.
    • are to continue using Route Tracker. The route tracker must be online and logged in from the start of each persons shift and remain on until the vehicle is returned back to its end location, either Iconic Warehouse in Padstow or back to the rental company.

 


Questions Asked and Answered:

  1. David Phillip | 27-May-2020 03:21 |
    Question: How does one effectively inspect inspect "Air Leaks and Air Tanks?'
    1. answered by @steve.baltzois 29-May-2020 11:13
      1. Air Leaks and Air tanks are used in semi-trailers and if you were an authorised and legally approved Heavy Vehicle Driver you would be trained how to inspect the air-tanks for air-leaks.

  2. David Phillips | 03-Sep-2019 12:13 | 
    Fully Read. Point as current Actors Captain on level 1 shows it may not be practical to complete the required vehicle inspection every 3 to 4 hours. When at school venues the second inspection is usually done at end of bump out. Is this still acceptable?
    1. Answered by @steve.baltzois:
      = Yes it is.  The 3-4 hours is a recommendation of time.  If you are doing it at the start and end of your shift then you will have noticed anything from the start of using it to the end.  However keep in mind the dashcam records all hits and bumps while the vehicle is parked (known as gravity sensors) so if something was to happen in this time period of 3-4 hours where you have not used the vehicle because you are at a show, there would be a record of it.

2022-05-25 01:55
Alex Rozen

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

02 Training All Persons = Never Assume and be 100% on point at all times

Iconic Productions brand is based on the fact that we are always 100% on point and accurate in everything we do.

From the way we handle our calls, our correspondence, and to the other end of where the product has been delivered or a show / event has finished.  No matter whether it is the beginning or the end of process, our loyal customers love the fact that we provide the ICONIC service that means that we are always as good as our last event.

To ensure that this occurs, ICONIC has a company policy about how we handle and gather information or do our job.  This is essential to the company brand and how we are perceived and regardless of whether you have just started or you have been working with the company for months or years, you need to ensure that you adhere to our 100% on point delivery of all things as part of your job.

You can only be ICONIC in what you do by following the company mantra and statement of success which is ...

Information leads to Knowledge ...

Knowledge leads to Awareness ...

Awareness leads to Wisdom ...

Wisdom leads to Power and Success ...

Power/Success leads to SELF-ACTUALIZATION!

Self actualization is what allows people to live happy lives, and careers and most successful people who reach this peak are often the most successful in their fields of work and life.  To understand more of what self-actualization is or means click here.

All employees, contractors or freelancers associated with ICONIC are asked to follow and work towards the company mantra.  This is a great way to ensure that you are successful in your work and field of expertise with ICONIC.

VIEW your 2nd TRAINING VIDEO about Never Assuming and how to always remain 100% on point.

Training Video 02 = Never Assume - the Iconic way to reduce errors


As part of this part of the training we also recommend you read the FAQ of If unsure on something or anything about my job or role or there is a problem what should I do?

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ


 

2019-12-30 13:20
Company Administration Managment Dept.

Safety Training on how to look after, use, drive and complete proper safety check for the IVECO Large Van, Heavy Vehicles or Company and Rental Vehicles.

This policy and instructional manual is in relation to all LARGE IVECO VANS, company vehicles, rental vehicles and Heavy Vehicle ...

  1. the use of them
  2. the care of them
  3. the way to drive and handle them.

IMPORTANT INFORMATION:

  • The Company is not a registered vehicle training organisation and makes no claim or association that the company is.
  • The information written herein is only a guide and all staff are encourage to take Defensive Driving Courses or Vehicle Handling Courses on their own private time to obtain a licensed certification of Defensive and Safe Driving.
  • The information written herein has been complited from a variety of websites, books and the Roads and Traffic Handbook from the Roads and Traffic Government Department of each company's juridiction.
  • You are legally required to have a valid and appropriate driving vehicle license for the actual type of vehicle you will be required to drive. This is your responsibility to ensure you have the correct license and are legally allowed to drive the correct type of vehicle.
  • At no stage is the company liable for the information contained herein and this should only be used a safety guide by all staff/contractors.
  • If you have any concerns about the material in here, we recommend you contact the manager of the correct department in the company and raise your concerns for an investigation and make your comment visible by pressing the comment button or Question button and stating your concerns or question.

All staff and contractors are asked to became familiar with the methods of safely managing, handling and driving the IVECO LARGE VANS, cars and Heavy Vehicles. We believe that by reading the following manuals and information relating to Heavy Vehicles you will have a reasonably better informed methodology of how to handle most vehicles.

We recommend you read the following:

  1. Heavy Vehicle Driver Handbook
    http://www.rms.nsw.gov.au/documents/roads/licence/heavy-vehicle-driver-handbook.pdf

  2. Heavy Vehicle Driver Fatigue Risk Checklist for Drivers
    https://www.ntc.gov.au/Media/Reports/(33D0D7DF-8343-380A-64F5-55AA32798339).pdf

  3. Is your driving Road Worthy - Safe Driving Checklist
    http://www.alzheimer.ca/sites/default/files/Files/bc/Advocacy-and-education/Other-files/Driving/2009-09-01%20Safe%20Driving%20Checklist.pdf

  4. A Guide to Driving Safely
    http://www.rms.nsw.gov.au/documents/roads/licence/guide-to-driving-test.pdf

 

All staff and contractors will be asked at required intervals or periodically during their agreement or contract to complete an ICONIC company driving and vehicle handling safety checklist. By passing this safety check it does not give you the legal right or authority to drive a vehicle you are not legally licensed to drive, nor does it allow you to state you have done a safety driving course.

As part of the Compnay Driver Vehicle Handling Training Checklist the following is look at and assessed.

  • Pre-trip Checklist
    1. Driver considers driving, weather and road conditions. Decides NOT to drive if unsafe.
    2. Driver has checked his destination and call sheets and has planned a map route with safety in mind and the most efficient route.
    3. Checks behind and in front of vehicle before getting in
    4. Checks head rest height; adjusts if necessary
    5. Checks side and rear-view mirrors; adjusts if necessary
    6. Ensures that the windshield, rear and side windows are clean and offer good visibility
    7. Buckles up seat belt before starting car
    8. Sits at least 10 in. (25 cm) from air bag unit in steering wheel .
    9. Checks RIMS (no dents in flanges, no loose lugs, rust trails or racks in rim).
    10. Checks TYRES (min 1.5mm tread depth, cuts/damages, no rocks in Dually, correct inflation)
    11. Checks spare wheel.
    12. Checks Wheel nuts - all present and undamaged
    13. VEHICLE MEASUREMENTS - checks & knows height.
    14. VEHICLE MEASUREMENTS - knows length
    15. VEHICLE MEASUREMENTS - knows weight
    16. VEHICLE POSTURE - not leaning to one side.
    17. Vehicle Safety Check Completed and vehicle inspected properly and accurately.
  • Driver Behavior and Abilities Checklist
    1. Can reach and easily operate all of the vehicle driving controls.
    2. Follows all traffic laws, road markings.
    3. Maneuvers through complex intersections and busy traffic without unnecessary hesitation (e.g., left turns at busy intersections, merging, traffic circles, rush hour traffic, etc.).
    4. Concentrates on driving (e.g., does not eat, use cell phone, etc.)
    5. Remains calm and confident when driving.
    6. Wears appropriate eyewear similar to glasses or lenses as prescribed by eye doctor (if legally required).
  • Space Margins Checklist
    1. Leaves safe gap between car and vehicle ahead (min 3 chevrons, depending on road and driving conditions)
    2. Slows down slightly if driver behind is tailgating
    3. Drives in centre of lane.
    4. Leaves at least one metre on each side of car
    5. Avoids driving in other drivers’ blind spots
    6. Stops so that the wheels of vehicle in front are visible
    7. Stops just before the stop line or crosswalk
    8. Uses proper procedures at different types of intersections (e.g., four-way stops, traffic circles, controlled and uncontrolled intersections, etc.)
    9. Merges into the flow of traffic so as not to disrupt other drivers.
    10. Merges safely into flow of traffic.Parks within 12 in. (30 cm) of curb and applies parking brake.
    11. On a hill, parks with wheels turned so car will roll into the curb.
  • Observation Checklist
    1. Turns head and does a full shoulder check at every turn.
    2. Turns head and does a full shoulder check at every lane change.
    3. Scans rear-view and side mirrors regularly.
    4. Scans rear-view mirror before and after slowing down or stopping.
    5. Scans to left and right when entering all intersections, even if driving through .
    6. Scans side mirrors when changing lanes.
    7. Scans well ahead for hazards (up to 1 /2 km on highways and two blocks in city) .
    8. Does 360 degree check before backing up (looks all around vehicle, using shoulder and mirror checks or gets out of vehicle)
    9. Stops for pedestrians in crosswalk .
    10. Hears and reacts appropriately to horns and emergency vehicles.
    11. Monitors drive time and behaves and follows appropriate fatigue management procedures regarding 2 hour, 4 hour time periods.
    12. If others in vehicle, monitors drive time and provides appropriate time commands for 60min, 45min, 30min, 20min, 10min and 5min.
  • Speed Control Checklist
    1. Keeps a steady speed, using brake and accelerator smoothly.
    2. Avoids jerky starts and stops.
    3. Can easily move foot from the gas to the brake and can easily press the pedals.
    4. Uses the vehicle’s anti-lock brakes (ABS) correctly in an emergency stop (i.e., applies continuous, hard pressure on the brakes until vehicle comes to a stop). Note: Check for an indicator on the vehicle’s dash to see if the carhas ABS; not all cars do.
    5. Maintains legal speed limit or appropriate speed, depending on conditions (i.e., does not exceed the speed limit and does not drive consistently below the speed limit unless conditions warrant).
    6. Slows down going into a curve and accelerates coming out of it.
    7. Fully stops at all stop signs and red lights.
    8. Stops at amber lights unless it is unsafe to do so.
  • Communication & Signalling Checklist
    1. Uses turn signals before turning.
    2. Uses turn signals before changing lanes.
    3. Signals well ahead of turn (min 30m).
    4. After the turn, ensures that signals are off.
    5. Makes eye contact with pedestrians in a cross walk .
    6. Makes eye contact with other drivers at a four-way stop.
    7. Uses the horn appropriately (i.e., only to signal a warning to other road users)
    8. Maintains positive and appropriate communication to others in vehicle.
    9. Maintains positive and appropriate communication on 2-way radios.
  • Hazard Perception Checklist
    1. Has checked and planned route to ensure vehicle is driving on appropriate sealed roads and highways before departing.
    2. Scans ahead for people in parked cars, opening car doors, children by the roadside, etc.
    3. Slows down or increases the gap when vision blocked (e.g., when there is a large truck ahead).
    4. Drives at speed appropriate for conditions (e.g., slows speed in bad weather).
    5. Slows speed on a hill or sharp curve when visibility is limited.
    6. Slows speed in poor road conditions (e.g., gravel, puddles or ruts).
    7. Practices naming hazards out loud (can be done in each session).
  • Pre Operational Drive Checklist
    1. Checks wheels, wheel nuts & tyres.
    2. Vehicle measurements.
    3. Fluid leaks/levels
    4. Air Leaks
    5. Air Tanks
    6. Couplings
    7. Vehicle posture
    8. Load security
    9. Loose/missing/broken fittings
    10. Registration
    11. Lights & Indicators
    12. Drive Belts & Pulleys
  • Vehicle Operation & Control Checklist
    1. Uses appropriate gear for speed/gradient.
    2. Smooth changes without clashing.
    3. Correct use of clutch.
    4. Manages Brakes by efficiently using them.
    5. Smooth application of brakes
  • Cabin Drill Checklist
    1. Enters and leaves driver's cab to meet WHS requirements.
    2. Approach driver's cab from the front of the vehicle, facing oncoming traffic and shows aware of approaching traffic.
    3. Uses steps foothold and grabs handle if fitted.
    4. Maintains 3 point of contact when entering and leaving
    5. IDENTIFIES VEHICLE CONTROLS - Seat adjustments.
    6. IDENTIFIES VEHICLE CONTROLS - Engine Start/Stop
    7. IDENTIFIES VEHICLE CONTROLS - Indicators/emergency lights.
    8. IDENTIFIES VEHICLE CONTROLS - Washers/Wiper
    9. IDENTIFIES VEHICLE CONTROLS - Service Brake
    10. IDENTIFIES VEHICLE CONTROLS - Park Brake
    11. IDENTIFIES VEHICLE CONTROLS - Trailer Brake
    12. IDENTIFIES VEHICLE CONTROLS - Clutch
    13. IDENTIFIES VEHICLE CONTROLS - Gear Changing mechanisms.
    14. IDENTIFIES VEHICLE CONTROLS - Accelerator
    15. IDENTIFIES VEHICLE CONTROLS - Horn
    16. IDENTIFIES VEHICLE CONTROLS - Air Conditioning
    17. IDENTIFIES VEHICLE CONTROLS - Aux Brake
    18. IDENTIFIES VEHICLE CONTROLS - Light Controls
  • Start, Move Off Checklist
    1. START - ensures park brake is applied
    2. START - ensure AUX brake is off
    3. START - gearbox is in neutral/park
    4. START - allows to warm (if required)
    5. START - Engages clutch
    6. START - Switches on ignition
    7. MOVES OFF - Ensures all doors are shut
    8. MOVES OFF - Depresses clutch and selects 1st gear.
    9. MOVES OFF - Places foot on brake before changing gear.
    10. MOVES OFF - Checks mirrors
    11. MOVES OFF - indicates for min 5 secs before moving off.
    12. MOVES OFF - Applies appropriate power
    13. MOVES OFF - Releases clutch safely
    14. MOVES OFF - Releases park/trailer brake.
    15. MOVES OFF - Accelerates smoothly
  • Manages Gear Checklist
    1. Always engages an appropriate for road speed.
    2. Use step or skip shifts according to situations.
    3. Matches engine revs to the road speed for the gear.
    4. Uses double declutch gear changing methods when operating appropriate gear box.
    5. Not rests foot on clutch pedal.
  • Steering Checklist
    1. Keeps both hands on the wheel.
    2. Keeps hands on the outside of the wheel.
    3. Positions hands correctly on the steering wheel (clock hand positions 9 and 3 or 10 and 2, but if there is an air bag, 9 and 3 or 8 and 4).
    4. Steers straight down the road without weaving from side to side.
    5. Smooth directional changes.
    6. Straight line driving.
    7. Curves & bends smooth.
    8. Railway Crossings.
    9. Kerb clearance (eg hits kerb)
    10. Positions vehicle on curves & bends in the curve to avoid rear of vehicle sweeping out of the lane or off the road.
    11. Maintains safe and legal road positions before, during and after turns.
    12. KERB CLEARANCE - Avoids mounting or brushing kerb during driving
    13. KERB CLEARANCE - Aware of kerbside obstacles, such as overhanging trees, branches, awnings, signs or other tall items.
  • Low Risk Driving - Create or Maintains Crash Avoidance Space (CAS) Checklist
    1. Maintains 4 chevron gap from vehicle in front.
    2. Stops in position behind other vehicle allowing sufficient space to steer around the vehicle in front.
    3. Adjusts speed to regain CAS in response to changes in Road or traffic conditions.
    4. Reduces speed in anticipation of the need to stop.
    5. Approaches stationary or slow moving vehicles with caution.
    6. Selects appropriate gaps which does not make other vehicles slow down or brake heavily.
    7. Is courteous to other road users.
    8. Accepts first safety gap and rejects unsafe gaps.
    9. Does not give way unnecessarily.
    10. Applies low risk driving strategies by reducing speed and covering the brake when a hazard is identified.
    11. Adjusts speed or position in response to limited vision of the road or environment.
    12. Obeys all road rules.
    13. Does not exceed speed limits.
    14. Does not drive in an aggressive manner.
    15. Does not straddle lanes unnecessarily.
    16. Is aware and understands convoy procedures.
    17. Follows and maintains appropriate convoy driving and signals.
  • Reversing Checklist
    1. Activates emergency lights when reversing.
    2. Exits vehicle and Checks 360 degrees of area before reversing.
    3. Checks mirror.
    4. Makes no more than 4 directional changes.
    5. Does not touch kerb or parking poles
    6. Secures the vehicle at the end reversing.
  • Load Securing Checklist
    1. Knows how to do a truckie's hitch
    2. Safely uses load binders (ratchets)
    3. Safely uses winches and straps
    4. Before loading vehicle, vehicle engine is off, park brake is activated and gear is in 1 or R or Park.
    5. Uses chocks if requried.
    6. Lowers landing gears (if applicable)
    7. Checks areas before opening doors.
    8. Loads vehicle with heavy items at bottom
    9. Loads vehicle with heavy items on main axle
    10. Loads items in vehicle to be balanced does not have objects all on one side.
    11. Loads items with non heavy objects on top of heavier items.
    12. Loads items and secures loose items with straps securely and not loose.
    13. Loads objects on wheels flat and secures/locks wheels for object to be secured and not able to roll on wheels.
    14. Places trolley safely standing and secured or lying on heavy objects.
    15. Leaves 10-15 cm from exit doors to objects.
    16. Places cushion or safety sponge between windows and loaded objects.
    17. Ensure all loaded objects are secured and cannot move easily.
    18. Does not place any object in Driving / Passenger Cabin area.
    19. All bags are under seats in cabin area and secured.
  • Risk Managment Checklist
    1. Able to reverse straight.
    2. Reverse parallel parking
    3. Loading Dock simulation.
    4. Hill Stop/Start Ascent
    5. Hill Stop/Start Descent
    6. Load Securing - Ropes
    7. Load Securing - Chains & Dog
    8. Load Securing - Wichnes and straps/ratchets and straps
    9. Coupling for Semi-Trailer
    10. Uncoupling for Semi-Trailer
    11. FUEL - Checks and knows correct fuel type to use when refueling.
    12. FUEL - Refuels without spilling.
  • Shut Down & Secure Checklist
    1. SHUT DOWN - Applies park brake
    2. SHUT DOWN - Places gear in correct position (eg 1 or R or Park)
    3. SHUT DOWN - Checks all gauges.
    4. SHUT DOWN - Allows engine to idle (if required)
    5. SHUT DOWN - Activates engine stop mechanism (if fitted)
    6. SHUT DOWN - Turns off engine
    7. SHUT DOWN - Removes foot from clutch
    8. SHUT DOWN - Removes foot from service brake
    9. SHUT DOWN - Removes key from ignition
    10. SHUT DOWN - Completes Travel Log
    11. SHUT DOWN - Checks for traffic before exiting
    12. SHUT DOWN - Uses step and footholds to exit.
    13. SHUT DOWN - Exits backwords
    14. SHUT DOWN - Checks final vehicle inspection.
    15. SHUT DOWN - Submits Vehicle Log and Inspection report.
    16. SHUT DOWN - Secures vehicle.
    17. SHUT DOWN - Leaves cab area in a safe direction.
    18. SHUT DOWN - Informs company of vehicle location.

When an assesment has been allocated a member of management or the Vehicle Transport Manager of the Company will use the follow form to complete the assessment.
For Management and the person who is assessing you, click on this link to begin the actual assessment SESSION.
The link and access to the form to be used only by the persons permitted to use it.

2020-06-14 10:21
Alex Rozen

Oil Recommended for Iveco Daily Vans

The Iveco Vans are regularly checked and serviced, however at times it is recommended that the nominated driver, driving the vehicles should check to make sure that the vehicles have the correct

  1. Tyre pressure
  2. Engine Oil
  3. Coolant.

If the Engine oil is low, report it to the Vehicle Manager of the company you are working with.

If you are asked to top of the oil or it is a requirement for safety IVECO recommends the following oil for the Iveco Daily Vans.

  1. Petronas Uranisa Daily LS Fully Synthetic Nitro Clear SAE 5W-30

2020-04-28 02:44
Alex Rozen

Vehicle or Property Accident Report Form.

If you have been involved in an accident you will need to complete the accident report form (https://form.jotform.co/iconic_productions/accident-form-vehicle). 

The form should be completed within the first 1 hour of the accident and should not be done overnight or the next day.

Being involved in an accident can be a very traumatic experience.  If you are involved in a vehicle accident it is imperative that you do the following.

  1. Stay calm and contact your Emergency Department Phone (Australia is 000 / USA is 911 / UK is 999)

  2. Contact your Supervisor and inform them of the accident.

  3. Do not move the cars, unless told to do so by the police.  Tow Truck Drivers do not have authority to manage accidents or inform any person to move the vehicles.  The vehicle must remain exactly where the accident occurred until police arrive or details have been exchanged and photos have been taken.  This is very important for the assessment of the insurance.  Moving the vehicles can make you liable for the accident, if you have not been instructed to by a police officer.
    1. If involved in any type of accident, you should always take a photo of the vehicles (wide shot) of the accident.
    2. It is not a photo of just Iconic's vehicle in a wide shot that we need.
    3. When involved in an accident,
      1. switch off the engine
      2. and remove the key from the vehicle
      3. do not move any of the vehicles from the point of impact until all details are exchanged and all photos are taken. This is important to prevent a drive off by the other drivers and to obtain proof the point of impact of all vehicles to verify what you have stated in your accident form. Without a wide shot of the accident of all vehicles/property there is no proof and you could be responsible and liable.
      4. Take a photo or video of the license place and upload that on the accident form for evidence.
      5. Only then when all driver details are exchanged and all photos are taken, if it is safe to do so proceed to the next steps.

  4. Do not provide, offer or accept responsibility or blame for the accident. 

  5. Find a safe place off the street on the kerbside and then proceed to obtain the details required in the below point.

  6. Obtain the following details from the other party and if there are multiple vehicles then of all the involved parties.
    1. The Full name (first and last/surname)
    2. A photo of the front and back of their driver's license.  Has to be a photo?
    3. A photo of the registration (license) plate of all the other vehicles involved. Has to be a photo?
    4. A photo of our vehicle and all the other cars or property involved.  Take multiple photos, wide, close up and medium shots.
    5. Contact telephone number of the other party
    6. The Address of the other parties, if not on the license.
    7. The make and model of all vehicles or property involved in the accident.

You may not be trained mechanic or vehicle technician it is important to remember safety always first. If a vehicle is involved in an accident you do not know what leaks, damages are being done or have been done to the vehicle at the time of the accident. If there was a leak and you start the engine of the vehicle, how do you know that you won't cause an explosion? You don't. So remember when involved in an accident, DO NOT MOVE THE VEHICLES from the point of the accident until all details are exchanged, all photos are taken and it is safe to do so.

If the other people want to move the vehicles you can't stop them, but you should start taking pictures immediately and tell them that it is not safe to do that right now and first the details should be exchanged and photos taken. Also this is a could safe thing to do because it means they cannot drive off and if other cars pass by they could be witnesses to the accident or drive off with their own dashcams.


Questions Asked and Answered:

  1. David Phillip | 30-Aug-2020 11:14 |
    Question: what is the procedure and advice that a chauffuer gives to a ccrp if an accident occurs whilst on a chauffuer run with a ccrp in vehicle?
    1. answered by John Khoury 31-Aug-2020 07:57
      1. Company Policy is always SAFETY FIRST. 
      2. If you are involved in a car accident with a passenger in the car and a human being is injured the following procedure should be followed.
        1. Contact 000 if there is an injury to any person.
        2. If First AID trained and it is safe to do so apply First Aid to the injured persons.
        3. If not FIRST AID trained, reassure the injured person that emergency has been contacted and is on their way.
        4. Remember the company policy regarding the use of the word Sorry.
      3. If you are involved in a car accident with a passenger in a car and there are no significant injuries and it is a minor accident the following procedure should be followed.
        1. If SAFE to do so, ask the passenger if they can exit the vehicle. For everyone's safety it is better to allow the passenger to exit themselves as they may have been injured and not know it and your contact with them could aggravate the unknown injuries.  This is also a good way to determine if the passenger has an unknown injury by asking them to exit/move on their own.  If an unknown injury is present by them moving they would feel any potential injury.  If this occurs refer to POINT A above.
        2. Once the passenger has exited out of the vehicle encourage them to remain at the safest location kerbside away from the traffic. Provide minimal assistance for the passenger's mobility to kerbside.  NO PERSON SHOULD BE LEFT OR REMAIN IN THE CAR THAT WAS INVOLVED IN THE ACCIDENT unless the passenger is injured and cannot be freed safely from the car.
        3. Ask the passenger if they are well, feeling sleepy, have pains, nauseous and document this on the Vehicle Accident form.
        4. If the passenger is well and there is no need to contact emergency reassure the passenger that you will document everything regarding the accident and ask them if they would like another vehicle organised for them.
        5. Ask the passenger if you can provide any assistance for them and all requests need to be approved by an Iconic Supervisor before providing the assistance for legal verification.
        6. Complete the vehicle accident report from and document the things provided or mentioned to the passenger, ensure you take the passenger's details to document on the vehicle accident form.
        7. There is nothing else you are required to do or reassure or say to the passenger external of this procedure.  Subtle injuries can display minutes or hours after the accident.  Therefore while the passenger is still at the scene of the accident maintain regular conversation with the passenger if SAFE to do so and in the event the passenger shows signs of detoriation in health refer to POINT A above regarding the emergency procedure. 
        8. The passenger may leave the scene of the accident once the details of the passenger have been obtained and documented. Document the time the passenger left the scene of the accident.
        9. Remember the company policy regarding the use of the word Sorry.
      4. Refer to first aid websites about First Aid Training in a vehicle accident.
        REMEMBER SAFETY ALWAYS FIRST. If you are not sure of yourself with the steps in providing first aid, seek advice from an experienced person.  REMEMBER IN PROVIDING FIRST AID - Safety always first to yourself before any other person.
        1. https://www.rms.nsw.gov.au/roads/safety-rules/safe-driving/after-crash.html
        2. At an accident = https://roadsafety.transport.nsw.gov.au/stayingsafe/emergencies/after-a-crash.html
        3. First Aid at a car accident = https://www.survivetheride.org/riders/first-aid/

2022-06-21 23:57
Legal Department

Fuel, Petrol, Gas and Filling up Company or Rental Vehicles

Updated 23 September 2020 16:01 by @Reception Staff at Iconic Productions Sydney - Holly on behalf of the Accounts Dept & Exec Management Team 

  1. New policy in place about the purchase of fuel and what petrol station to purchase from.  Refer to the company Memo and Newsletter dated 23-Sep-2020 15:42. Click here to read ...

 Updated FAQ 22 May 2020 11:49 by @steve.baltzois 

  1. We use to allow all budget petrol stations however this was changed when one of the vehicles was gased with very poor gas and it destroyed the engines.  We have a commercial agreement with Rebel in Earlwood NSW and this is why we only allow Rebel.  Gast stations listed as budget petrol stations is no longer allowed to be used to refuel company vehicles. 

Question by David Phillips 06-Nov-2018 11:32
Is "Red 91" acceptable? It's cheaper than "yellow 95"

  1. Answered on 8/11/18 13:47 by @amanda.z: Red 91 is acceptable to use to refuel vehicles that can take unleaded fuel.  Peter has requested to use the cheapest and most suitable fuel.  Those numbers – 91, 95 and 98 – are the so-called ‘octane rating’ of the fuel. They’re all about the same in terms of the energy in the fuel. For more information on fuel types please use this link https://www.canstarblue.com.au/vehicles/which-petrol-should-you-use/


Updated FAQ 8/11/2018 13:41 by @amanda.z

Update Petrol Fueling for Company Vehciles

Hello, fuel prices are steadily increasing and vehicle fuel budgets are increasingly being overspent.

To reduce costs with fuel the policy for fuel is to be changed to allow fueling to be allowed at all petrol stations including no name or budget petrol stations with the cheapest fuel price.

For those with the Uber Perk Discount only fuel at Caltex if the discounted price is cheaper than another petrol station.

It is still recommended to always refuel at the Budget Petrol on Homer Street Earlwood .

*No Ethanol - still NOT allowed in vehicles*

Last update: 22-Oct-2018 10:59
Author: Peter Murphy

All Company Vehicles and Rental or Hired Vehicles by the company are required to be fueled at the end of your shift or where the vehicle has less than a 1/4 tank of fuel.

  1. Exception: All chauffeured vehicles must always be refuelled at the end of each shift to ensure the next rostered driver has a full tank of full, unless you are informed otherwise by a supervisor.

FUEL AND FILLING UP THE VEHICLE: Ensure the vehicle is not left empty for the next driver allocated to use the vehicle you are using or rostered to use.

  1. Important to note we only purchase fuel at reputable Gas Stations like BP, Shell, Mobil, 7-Eleven, Caltex etc.  We do not allow fuel to be purchased at cheap budget or independent gas stations, except for Rebel Fuel located on 200 Homer St, Earlwood NSW, Australia opposite Dominos Pizza near the traffic lights.

  2. When filling up fuel only purchase unleaded fuel.  DO NOT PURCHASE PREMIUM FUEL OR E10 fuel fuel for all the vehicles.  The vehicles do not require high-octane fuel.

  3. Only fill up fuel when the fuel tank is less than 1/4 of the fuel tank.  If the fuel at the end of your shift is half-way or more, do not fill up.  This is often adequate for the next shift and if they need more, they can fill up anyway.

Questions Asked and Answered:

  1. David Phillip | 15-May-2020 07:51 | Fuel, Petrol, Gas and Filling up Company or Rental Vehicles
    Question: Why is no Ethanol in vehicles directed?
    1. answered by @greg.paff | 17-May-2020 14:52 |
      1. Ethanol can cause several types of damage to the engine in the care and reduces fuel consumption and performance. This link is a good link to read more on Ethanol. https://www.bellperformance.com/blog/how-to-protect-your-car-from-ethanol-damage

2018-11-08 03:47
Amanda Zibato

Policy on Travelling, Transportation, Accommodation and Flights.

The information stated below is the duties, agreements, and responsibility of all workers who are working or contracted to/by Iconic Productions regardless of whether they are full-time, part-time or casual, volunteers. The clauses below may be different to your signed agreement. If this occurs, your signed agreement will supersede the exact same clause as displayed herein. 

TRAVELLING / TRANSPORTATION / ACCOMMODATION:

  1. The COMPANY will pay for and provide the following event management, coordination, planning and services to the WORKER for each event the WORKER is rostered to perform at, where the WORKER is required to perform in an event that is 250 or more kilometres from the WORKER's state city capital GPO place of residence. All travel arrangements and decisions will be at the discretion of the COMPANY.
    1. The event management team of the COMPANY will, plan, book and schedule all flights/transport to ensure that the WORKER arrives on time to their events, which includes scheduling and booking flights as requested, making arrangements and managing all travel arrangements with vendors and their support staff.
    2. Coordination & booking of all rentals/hire as approved by the COMPANY for the event.
    3. Coordination & booking of all transportation as approved by the COMPANY for the event.
    4. Coordination & booking of all accommodation needs as approved by the COMPANY for the event.
  2. In the event the COMPANY is forced to change the date of a booking, flight, accommodation or related service for an Event, every effort will be made by the COMPANY and its staff to transfer location reservations, and bookings. The WORKER agrees that in the event of any changes, they will accept all changes and indemnify the COMPANY of any loss or inconvenience it may cause to other arrangements and/or engagement the WORKER had

  3. Personal Information and Disclosure
    In order to deliver the services of travelling, transportation and accommodation to the WORKER and for the purposes set out, the COMPANY may disclose the WORKER’S personal information to organisations outside the COMPANY.  The WORKER’s personal information is disclosed to these organisations only in relation to COMPANY and related companies providing services to the WORKER. These organisations may carry out: customer enquiries; mailing systems; billing and debt-recovery functions; information technology services; marketing, telemarketing and sales services; market research; and web site usage analysis. The COMPANY takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.  In addition, we may disclose the WORKER’s personal information to: authorised representatives or legal advisers (when requested by you to do so); our related companies; our professional advisers, including our accountants, auditors and lawyers; government and regulatory authorities and other organisations, as required or authorised by law; organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (e.g. securitisation); and other telecommunication and information service providers.

  4. Indemnity
    1. All material provided, through the coordination, planning, and booking of reservations and/or schedules is derived from sources believed to be current and accurate as at the date of publication/purchase and is provided in good faith. The COMPANY makes no representation or warranty that any material provided to the WORKER will be accurate, reliable or complete (nor does COMPANY accept any responsibility arising in any way for errors in, or omissions from that material, even if those errors or omissions occur on account of COMPANY negligence).  The COMPANY makes no representations as to the nature, quality or suitability about any or all of the bookings/reservations provided and the WORKER agrees that the WORKER shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular booking.  Nor does the COMPANY make any representation as to the nature or quality of the goods or services provided by the listed businesses and service providers, or as to their suitability for the purposes of persons using the details. The COMPANY shall have no liability, in negligence or howsoever, for any loss, damage, liability or inconvenience suffered by the WORKER or any other person as a result of their use of the details.  Any person proposing to use or rely on any of the contact details should first satisfy themselves of the currency and accuracy of those details and any other information displayed on documentation/reservations received.  The COMPANY will not be liable, in negligence or howsoever, for loss, damage, liability or inconvenience suffered by the WORKER or any other person resulting from any action or decision by the WORKER in reliance upon the information provided by email, fax or post or any propagation of computer worms, virus, internet access difficulties, malfunction in equipment or software, interruption, communications failure or delay in operation.

    2. The COMPANY and its agents act only on behalf of the WORKER and upon the express condition that the COMPANY shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party, which is to or does supply any goods or services.). Without limiting the foregoing, The COMPANY does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. The COMPANY is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the vendor and/or the WORKER.

    3. Occasionally, it may be necessary to alter or amend itineraries. This may be due to road, weather and other operational needs prevailing at the time, and is always made in the best interests of the WORKER’s comfort.  Any personal expenses incurred by the WORKER as a result of any delay, alteration or curtailment of any tour, booking and/or reservation whether caused by mechanical defect, strikes or any other cause are the responsibility of the vendor (we strongly recommend all WORKER take out Travel Insurance, at their own expense).

  5. Bookings / Schedules / Itinerates / Reservations:
    1. The COMPANY and its staff reserve the right to select the most affordable, flight, airport seating and features, including excess baggage, location convenient accommodation or car rental location when coordinating, planning and booking such services for and on behalf of the WORKER.  The WORKER agrees to accept all reservations and bookings completed by the event management team of the COMPANY.

    2. The COMPANY and its staff will be the sole decision maker as to the choice of airline, hired/rental car, location and accommodation housing and changes to any reservations or bookings by the COMPANY and under no circumstances can an alteration be made by the WORKER, without the written approval of the COMPANY.  Where the COMPANY does not approve or consent to changes being made and the WORKER makes their own arrangements all costs incurred by the WORKER will be at the WORKER’s expense and all costs incurred to the COMPANY for the changes will be required to be paid back by the WORKER to the COMPANY, by deducting it from the WORKER’s wages.

    3. Where the WORKER requests to reside with a family or friend in a family or friend’s house, travel in a family or friend’s car to a location and/or event the COMPANY will not arrange any travel, accommodation services for the WORKER and the WORKER agrees that they will not be paid any related allowances where this occurs.  In the event the COMPANY has planned, booked, scheduled and paid for reservations for the WORKER and the WORKER is found to have organised or resided with a family or friend in a family or friends house, and/or travelled in a family or friend’s car to a location and/or event, the COMPANY will deduct the costs incurred for the entire cost of the booking/reservations from the WORKER.

    4. The booking / schedules / itineraries / reservations paid for by the company for an Iconic WORKER (employee or contractor) for the purpose of Airplane / Flight Travel; Accommodation; rental or hire vehicles is specifically for the Iconic WORKER (employee or contractor) named on the reservation and/or call sheet roster.  Family or friends of the WORKER are not permitted to enter or travel on the same flight reservation of the WORKER; enter or reside in the accommodation provided by the company for the WORKER; and enter or be the rental/hire vehicle provided to the WORKER.  The company does not provide, nor will provide insurance or liability protection for the family or friend of the WORKER and therefore the family and friend is not insured by the company or the relevant airplane, accommodation or rental vehicle company to enter or have access to the bookings / schedules / itineries or reservations.  The WORKER will be responsible and liable for all damages and/or criminial/civil lawsuits by breaching this policy.  Where the WORKER wishes for a family or friend to be invited, partake, enter of have access to the flight, accommodation, rental hire car the WORKER must request and obtain written permission from the event management supervisors and the other WORKER's that may be also present on the flight, accommodation or rental hire car before allowing their family or friend from entering or being invited.  Where the approval is permitted for a family or friend of a WORKER to be invited, the WORKER is solely liable and responsible for their family or friend's actions and behavior, including the damages, costs and/or any criminal or civil lawsuit initiated due to the WORKER's family or friend invited.

    5. In the course of attending a reservation, the WORKER shall have no authority to incur expenses in the name of and/or on behalf of the COMPANY unless such expenses are otherwise expressly authorised by the COMPANY to incur same.

    6. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited: the COMPANY will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with accommodation location, airline, and/or rental company that has been organized by the COMPANY for the WORKER.  The COMPANY makes no warranty or representation as to suitability of any product or service booked.

    7. The WORKER is responsible for reading and understanding the terms and conditions of each vendor for all booked schedules, and reservations and is responsible for adhering to the vendor's terms and conditions.

  6. Airplane / Flight Travel:
    1. No airplane or flight travel will be provided under 250 kilometres, or when the WORKER decides to arrive or leave from an event or tour earlier or later than the designated tour dates.  Where an WORKER is allocated to perform at an event for 1 day only, no accommodation will be provided.

    2. All additional charges that are incurred by the WORKER that are not shown on the airfare confirmation, will be at the expense of the WORKER.

    3. Any additional charges for excess baggage will be at the cost of the WORKER and will be required to be paid at the AIRPORT upon departure.

    4. The WORKER must arrive at the airport no less than required set time by the airline before departure.  If the WORKER misses their allocated flight, is late, does not show up or is removed from the airport for any reason, other than a medical reason, the WORKER will be required to pay for the total amount of the airfare and any additional charges to the COMPANY.  The amount will be deducted from the WORKER’s wage.

    5. The WORKER is responsible for reading and understanding the terms and conditions of the airline booked and is responsible for their own actions on the plane.

    6. Additional Information can be found on each individual call sheets and it is a requirement that the WORKER complies with all company policies and procedures.

  7. Accommodation:
    1. No accommodation will be provided under 250 kilometres, or when the WORKER decides to arrive or leave from an event or tour earlier or later than the designated tour dates.  Where an WORKER is allocated to perform at an event for 1 day only, no accommodation will be provided.

    2. All additional charges, late fees, mini-bar expenses or damages to the hotel room or accommodation will be at the expense of the WORKER.

    3. The WORKER is responsible in ensuring they adhere to all state and federal laws with regards to housing a person under the age of 18 in an accommodation location that has been booked.

    4. At the discretion of the COMPANY accommodation booked may be AIRBNB rooms, AIRBNB business account entire homes (where an allocated room in the entire house is provided to the WORKER), single hotel rooms, serviced apartments with separate individual bedrooms or twin share or multiple separate beds in one room.  In the event that twin share or multiple separate beds in one room housing is booked, the COMPANY will ensure that all male WORKERS are housed together and all female WORKERS are housed together and separately from the male WORKERS, but may be in the same accommodation/house/dwelling.

    5. Under no circumstances is a family or friend permitted to sleep-over or reside in an accommodation location booked by the company for a WORKER.

    6. The accommodation booked for the WORKER may be at minimum 2 stars dependant on the location of the event or the financial cost to the COMPANY.

    7. If the WORKER does not show up, does not check in or cancels the accommodation booking, the WORKER will be required to pay for all charges, services fees, administration or cancellation charges the COMPANY has incurred and/or charged.  The amount will be deducted from the WORKER’s wage.

    8. Some accommodation providers require a credit card imprint or equivalent at check-in to cover incidental charges. The WORKER registering at check-in will be required to provide a personal credit card for these incidental charges, however should not be expected to pay for the room.  In the event the accommodation provider charges the WORKER for a room, already organized and approved by the COMPANY, the WORKER must immediately contact the COMPANY to inform them of this.  The COMPANY will reimburse the WORKER upon receipt of the payment.

    9. The WORKER will be responsible for reading and abiding by the terms and conditions of the accommodation provider.

    10. Additional information will be provided on each individual call sheet that is issued to the worker.  It is a requirement that the WORKER follows and complies with the company procedures and instructions on the call sheet as well.
      For more information regarding the company policy on Accommodation refer to Accommodation and Company Policies regarding Accommodation

2019-04-12 06:59
John Khoury

Smoking, cigarettes, tobacco or anything relating to the process act or behavior of smoking.

Smoking and government regulations on smoking (which refer to any process in making, using, creating or being involved) in using cigarettes, e-cigarettes, cigars, pipes or any item or paraphernalia relating to the act of smoking tobacco or any other item is becoming a very legislative part of everyone's lives.  In view of specific incidents the company has now decided to also implement a more formal policy for all workers of the company in regards to smoking.  While there are elements of smoking clauses in different policies within the Company Policy and FAQ server it is now become essential to make a dedicated policy on this issue.

All workers of the company are required to adhere to the following:

  1. Obey all cigarette, tobacco and smoking laws in the jurisdication they are in.  Workers unsure of the smoking laws in the jurisdictiona they are in should, on their own accord, research using google or any suitable browser.  Depending on your location of the company your smoking laws refer to the following search link https://www.google.com/search?client=firefox-b-d&q=australian+smoking+laws
  2. Where working at an event where the venue is a school or child related venue, obey all smoking laws in relation to this legistaion of smoking in child-orientated locations or venues. Depending on your location of the company your smoking laws refer to the following search link https://www.google.com/search?client=firefox-b-d&q=smoking+laws+near+schools.

  3. Be aware of the effects of passive smoking and how this may affect other workers.

  4. SMOKING IS NOT PERMITTED on any occasion or time whilst in a company vehicle, rental vehicle, chauffeur vehicle, transport vehicle that has been provided by the company to the worker.

  5. SMOKING IS NOT PERMITTED on any occasion or time whilst in a company leased house, property, AirBusiness accommodation, room, motel or hotel that has been booked by the company for the worker.
    1. Where smoking is permitted while at a company booked property/accommodation while working or on tour ...
      1. The worker must obtain written or SMS/TEXT proof of the permission granted from the hotel management or representative of the hotel or the Accommodation Host (as stated in the Accommodation Call Sheet).  Failure to receive written permission as required will result in the company policy as stated in clause 5 above.
      2. Only be done external to the property/room.
      3. It must always be outdoors.  Smoking indoors is not permitted for any reason.
      4. Where the worker is smoking outdoors of the property/room ...
        1. it is the responsiblity of the smoker to ensure that the smoke or odour does not enter the indoor area of the property/room. 
        2. Where this occurs the smoker must ensure they are at least 2 metres from the opened window or door, or the smoker has closed the window or door to ensure no smoke enters the indoor area of the property/room. 
        3. It is the responsiblity of the smoker to ensure they inform the other persons on tour who are indoors if they are ok with the windows/doors are closed.
        4. If a situation arises where the majority do not wish to have the window/door closed for suitable reasons the smoker must be 4-5 metres from the opened door/window of the property/room.
        5. It is responsibility of the smoker to have with them a deordorizer to remove all scent of the tobacco or smoking odour.

      5. Ashes, used cigarettes, ashtray and any left over substance or material of the smoked item, must remain outdoors at all times.
      6. On no occasion must the ashes, used cigarettes, ashtray or any left over substance or material of the smoked item be brought indoors of the property/room for any reason.
      7. On no occasion must the ashes, used cigarettes, ashtray or any left over substance or material of the smoked item be discarded inside the property/room. 
      8. All ashes, used cigarettes, ashtray or any left over substance or material of the smoke item must be discarded outdoors or in an outdoor bin, external to the property/room, or left outdoors.

  6. SMOKING IS NOT PERMITTED on any occasion or time whilst in company uniform.  If a worker wishes to smoke while in company uniform they will be required to wear civilian/private apparel over the company shirt or logo whilst smoking.  Smoking whilst in company uniform is not permitted.

  7. SMOKING IS NOT PERMITTED on any occasion or time whilst indoors at a company booked venue, accommodation, vehicle of transport.

  8. Where a worker is permitted to smoke in an approved area and is not in breach of the company smoking policy ...
    1. The worker must ensure they have a deordorizer to mask/remove the odour and scent of smoking from their persons.
    2. Halitosis and a smokers breath is very common in smokers and therefore if you are prone to this, the worker must have breath mints to mask or remove the smokers breath.

Questions Asked and Answered:

  1. David Phillip | 21-Jun-2020 07:18 |
    what is policy and procedure if whilst at a leased property the designated smoking area is at the back rear of property, however the garbage bins are at the front and the only way to access the bins from the rear of property is through the house premises. In such circumstances what is procedure for disposing of the used ash? Is it acceptable, providing there are no safety or odour issues to place all the used ash into a disposable bag, walk directly through the property and immediately dispose of the bag into the appropriate bins?
    1. answered by @steve.baltzois 21-Jun-2020 17:56
      1. exactly as you said.  The ashes need to be put in a scented bag or a locked/tied bag and taken thrown the property to the garbage bins.  Most homes have a side passage way and this should be the first place to walk through before going through the property.  If there is no other way to take it out, going through the property with the ashes in a sealed bag is acceptable in this case.

2019-04-16 00:45
Steve Baltzois

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Emergency Procedure Guide - Use and Transportation of Carbon Dioxide Solid (Dry Ice) UN No 1845

Dry Ice which is used in the company's film and theatre shows and events is classified as a MISCELLANEOUS DANGEROUS GOODS - Class 9 solid.  As it is classified as a dangerous good there are safety precautions all persons handling it must be aware of.

FIRE EXPOSURE:

  • NATURE OF HAZARD:
    Solidified non-flammable gas. Shipped in boxes.  The gas is heavier than air. Contact with gas or solid may cause severe frost-bite to skin, eyes and airways.  The gas is evident as a white mist. Not combustible. In high concentrations may be suffocating without warning.

EMERGENCY PROCEDURES:

 If this happens ... Do this ...
 Spill or Leak Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. Wear the protective equipment as provided. Stop leaks only if without risk. Avoid breathing vapour or contact with the skin. Advise the police and fire brigade of location, type of product and quantity of spill.
 Fire Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. Extinguish small fires with water-spray, foam or dry powder extinguisher. Keep containers cool with water spray if availablie. Advise the police and fire brigade of location, type of product and quantity of spill.
 Contaminated
 Clothing
Remove any frozen clothing by soaking in water and avoiding skin damage. When soaking make sure there is warm or tepid water to sublimate the solid frozen carbon dixodie.
 Tanker / Vehicle Accident Stop engine and switch off all electrical equipment. No naked lights. No smoking.
Keep upwind. Keep the public away. If spillage remove any casualty to a safe area then proceed as for SPILL or LEAK." DO NOT move vehicle if spillage would result. If product on fire proceed as for "FIRE". Advise police or fire brigade of location, product, vehicle owner, damage and number vehicle and number of and type of injuries.

FIRST AID:

 Inhalation

Remove casualty to fresh air and lay down. If not breathing clear airway immediately and commence artificial respiration. Oxygen may be administered by a trained person.
Obtain medical attention.

 Eyes Wash with copious quantities of water tepid or warm for 15 minutes whilst holding the eyelids open.
Obtain URGENT medical attention for frost damage to eyes.
 Skin Remove contaminated footwear and clothing as above,
Wash with tepid or warm water.
Obtain medical attention for skin burns.

EMERGENCY CONTACT:

  • Location Australia:
    • Organisation: Cold Jet (www.coldjet.com.au)
    • Location: Unit 2, 8 Cunnigham Street, Moorebank NSW 2170 Australia
    • Telephone: 1300 COLDJET or +61 2 9600-9570

Questions Asked and Answered:

  1. David Phillip | 11-May-2020 12:50 |
    Question: What does "Keep Upwind" mean?
    1. answered by @steve.baltzois | 15-May-2020 10:24 |
      1. It means to have whatever it is situated or moving in the opposite direction to that in which the wind is blowing. Another way of saying this is against the wind.

2019-10-08 06:57
Karen Ristanceva

Vehicle Tyre Treads and how to check the tread on the tyre.

Braking distances and tread depths

 Updated 21 May 2020 16:32 by @barbara.green 

  1. Added meaning of Aquaplaning and hyroplaning.

What’s the tread depth of your tyres? You probably don’t know the answer to this question – and, honestly, I can’t blame you for not knowing. It generally isn’t the kind of detail that’s at the forefront of your minds. That said, your tread depth is actually really important when it comes to the safety and performance of your tyres.

The truth is that tread depth isn’t that complicated and is a great way to measure how worn-out your tyres are. In Australia, the tread depth of new tyres is 8.0mm. It’s recommended you look for new tyres when the tread depth is 3.0mm. The minimum legal tread depth allowed on your tyres is 1.6mm and at this point you must replace your tyres.

You might be wondering why I recommend new tyres at almost double the minimum legal tread depth. Tread depth actually makes a big difference to your car’s handling, cornering and, most importantly, its stopping ability. This is especially true in wet conditions. Consider the image below*:

When travelling at 80km/h in the wet, you see a hazard in the road and need to stop quickly. On a new tyre, you’ll come to a stop comfortably and with reduced risk of aquaplaning. On a tyre that’s been worn down to 3.0mm in tread depth, the same car will still be travelling over 30km/h at the point the new tyre would have stopped, and will take an additional 9.5m to stop.

When driving on a tyre with the minimum legal tread depth of 1.6mm the same car will be travelling over 40km/h when the car with the new tyre has stopped and will still be in excess of 30km/h when the car with 3.0mm tread depth has stopped. It’ll take 18.6m more distance than the car on the new tyre to stop.

Another way to think of it is in car-lengths. If the average Australian sedan is about 5m in length, then it’s nearly two full car-lengths needed to stop with 3mm tread depth, and just over three-and-a-half car-lengths to stop with 1.6mm tread depth.

If you see the tread less than 3.0 please add it to your vehicle log that I and Karlisle see and we can add it to the next service.

Don't know how to check your tyre thread. Use the quick 20 cent coin check. Here is the link https://www.bridgestonetyres.com.au/life-hack-how-to-check-your-tyre-tread

Aquaplaning or Hydroplaning:

Low or Poor tyre tread can cause Aquaplaning or hydroplaying.  The term aquaplaning is commonly used to refer to the skidding or sliding of a cars tires across a wet surface. Hydroplaning occurs when a tire encounters more water than it can scatter. Water pressure in the front of the wheel pushes water under the tire, and the tire is then separated from the road surface by a thin film of water and loses traction. The result is loss of steering, braking and power control.  For more information on this refer to https://www.safemotorist.com/Articles/Hydroplaning_Basics/

2020-05-21 01:48
Darren (Company Automotive Service Manager)

Vehicle Travel Log error when you use a personal or non work email address

If you attempt to access, use or edit a Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log with a non Iconic work email address or a personal email address or wrong/unapproved email address you will be locked out of the Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log.  The system will provide you with a window asked for permission authorisation to be granted.  This is a security check and you will not be allowed to move further.

To correct this error your PC or device has to be cleared of all access logs and previous passwords and the access link of the Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log has to be done again.  Unfortunately no one is allowed or can provide you access to the form with a wrong or personal email address.  Please do not access as denial may offend.  To correct the error that caused this situation do this:

  1. Log out of Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log you logged into.  This can be done by finding your initial (often on the top right of the page), press the initial letter and press to logout of the Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log.
  2. Log out of all programs you logged into with your personal email address or the wrong email address.  Things like Email accounts, programs or other software where you used the personal or unauthorised email address.  Very important.
  3. Shut down all programs running.
  4. Clear your cache.  For assistance on how to clear your cache you can use https://www.refreshyourcache.com/en/home/ . If this page does not have the right version for you, use google and search for clear cache (enter name of the thing you want to clear the cache - eg: clear cache iphone safari, or clear cache windows 10 pc chrome)
  5. Switch off your PC or device.
  6. Wait 5 minutes for the server to forget your request. Very important.
  7. After 5 minutes turn on your PC or device.
  8. Only turn on the program with the link for the Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log.
  9. Press on the link to access the Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log
  10. Sign in with your correct and approved Iconic work email address.

If you experience further problems try this again and press Ctrl+F5 before doing step 9.

If afterwards you still experience problems contact support for assistance.


Questions Asked and Answered:

  1. David Phillip | 13-Jun-2020 04:23 |
    Fully read and understood. Question: Is it also advisable to clear all cache?
    1. answered by @beau.sherman 15-Jun-2020 08:40
      1. It is.  I added it as point 4 in the FAQ.

2020-06-12 13:36
Nikolas Harrington

Iveco Vans Cargo Bay Interior Lights installed

All the company vans have had LED installed lights in the cargo bay where you put the storage stuff.  I put a light switch inside the cargo area above the side door in the sleeper bin and also inside the cabin for the driver.  There is a warning green light that lights up in the cabin under the radio when the power is being used for the LED lights.

The LED lights take up lots of battery power.  If not using the LED lights turn off the switch = No Green Light.

I do not recommend to have the cargo LED lights for more than 30 minutes without the engine running.  If you are working on the van and need the LED lights on longer than 30 minutes, wheel chock all wheels, start engine, put gear of van or truck in neutral if manual, put the park brake and emergency break (if available) on and run the engine while working on the van more than 30 minutes.

2020-07-07 12:13
Darryn (Company Mechanic)

Metal Silver Toolboxes in Iveco Vans installed hydraulic lift arms

In the Vans the metal toolboxes inside the cargo area of the vans where you put your stuff and where you put all the trusses and weight stuff have installed hydraulic arms to open.  Be gentle when opening and always leave about 1cm from the van walls to open the lid of the toolbox.

2020-06-30 10:36
Darryn (Company Mechanic)

Diesel Additive for Iconic Company Vans Trucks Only

The company vans and trucks now have a Diesel Additive to help improve fuel efficiency and engine stability.  The diesel additive is labelled and placed at different locations in the different vans and trucks, but mostly behind the driver's chair locked in by the black tray tire lifter box.

The diesel additive is designed to be entered into the diesel fuel tanks every 2 full tanks of diesel.  It is better to add it after you refuel the whole tank.  Only 50mLs is needed every 2nd full refuel.  The container has the specific measuring cup to use.

First remove the smaller lid (lock proof).  Slowly squeeze the bottle to fill the small measuring cup to 50mLs.  Pour direct from the long neck funnel into the diesel fuel tank.  Do not pour at the same time of refuelling.

The additive goes in after every 2nd full refuel.  If you are doing 1/2 refuels, add the diesel after 4 refuels of the 1/2 tank.

Oh yes do not forget this diesel additive is only to be poured into the company vans and trucks not rentals or hired vans and trucks.

2020-07-06 15:51
Darryn (Company Mechanic)

Where is the Iconic Warehouse and Studios

The physical address of Iconic Productions Warehouse and Studios is located at

  • Iconic Productions Warehouse & Studios
    Unit 13 / 94 Bryant Street
    Padstow NSW 2211
    Australia

Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.

The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended on Tuesday 28 July, 2020 and the company has a new large Warehouse/Studios.

2020-07-28 15:09
Faith (Reception)

How to start or warm up Iveco Van or Manual Vehicles and how to switch them off?

Starting a manual vehicle takes some consideration.  The following FAQ provides specific step by step instructions on how to start a manual vehicle or warm up the engine.  This method can be used on any manual vehicle or the company Iveco Vans or trucks.

TURN ON THE VEHICLE to warm up the engine/charge battery or to drive off.

  1. Place your foot on the brake pedal and press. Make sure you do not touch the accelerator.

  2. Place your left foot on the clutch pedal and press the pedal until the floor.

  3. Check the parking brake is secure and in the lock position. If not secure the parking brake. VERY IMPORTANT YOU DO NOT TAKE THE NEXT STEPS UNLESS THE PARKING BRAKE IS CHECKED AND IS IN THE LOCK/SECURE POSITION.

  4. Move the gear stick into manual.  The easiest way to do this is to move the gear stick into the middle.

  5. Insert the key in the ignition.

  6. While keeping your foot on the brake pedal and on the clutch, turn the key to start the engine of the vehicle.

  7. Once the engine has started, slowly release your left foot from clutch pedal.

  8. For Safety, check the parking brake is secured and in the lock position.

  9. Slowly release your foot from the brake.

  10. Let the manual vehicle warm up for about 10-15 minutes.
    1. If you are doing this to only charge the battery, you can remain in the vehicle or within close proximity of the vehicle.  DO NOT LEAVE THE VEHICLE UNATTENDED with the keys in the vehicle and the engine on.

      NSW Police confirmed with Yahoo Finance  that leaving the engine running then walking away more than 3 metres from the car is an illegal act.

      Most Australians, would have done this at some stage. But it's against the law.

      The offence is listed in the same legislation that also penalises motorists if they walk away from the vehicle with windows open, doors unlocked or with the key in the ignition.

      Similar laws exist in other states, with varying financial penalties.

      While these rules might seem nitpicky, they are there for legitimate reasons.

      "Inviting theft creates unnecessary work for the police," said greeslips.com.au insurance expert Corrina Baird.

      "Inviting theft also creates work for car insurers and costs them money – but only if they accept your claim."

    2. If you are starting the manual vehicle to drive off, let the vehicle warm up for about 5 minutes before putting the vehicle into the correct gear and driving off.

TO TURN OFF THE VEHICLE AFTER WARMING UP THE ENGINE OR HAVING PARKED THE VEHICLE.

  1. Place your foot on the brake pedal and press. Make sure you do not touch the accelerator.

  2. Check the parking brake is secure and in the lock position. If not secure the parking brake. VERY IMPORTANT YOU DO NOT TAKE THE NEXT STEPS UNLESS THE PARKING BRAKE IS CHECKED AND IS IN THE LOCK/SECURE POSITION.

  3. Place your left foot on the clutch pedal and press the pedal until the floor.

  4. While keeping your foot on the brake pedal and on the clutch, turn the ignition key to the off position to turn the engine off.

  5. While keeping your foot on the brake pedal and on the clutch, move the gear stick into first gear.
    1. If the vehicle is on an incline (up hill), always put the vehicle in first gear for added security to support the weight of the vehicle from rolling down the hill.
    2. If the vehicle is on a decline (down hill), always put the vehicle in reverse gear for added security to support the weight of the vehicle.

  6. Slowly release your left foot from the clutch pedal.  MAKE SURE YOUR OTHER FOOT IS STILL PRESSING ON THE BRAKE PEDAL.

  7. Slowly release your other foot from the brake pedal.

  8. For Safety, check the parking brake is secured and in the lock position once more.

  9. Take the key out of the ignition.

  10. Exit the vehicle and secure the vehicle ensuring all windows and doors are locked.

Questions Asked and Answered:

  1. David Phillip | 04-Aug-2020 08:16 |
    Question. Point 4 it states: "Move the gear stick into manual." Can this also be referred to as "having the gear stick in nuetral?"
    1. answered by @steve.baltzois 12-Aug-2020 20:57
      1. You have move the gear stick into neutral before you can say "having the gear stick in neutral".  Whenever you enter a manual vehicle the last driver should have always placed the gear-stick in a gear position 1,2,3 or reverse.  You cannot refer to it as having the gear stick in neutral as you have to physically move it from a gear position into the position of neutral.

2020-07-30 10:21
Steve Baltzois

Master Excell Locks for Padstow Studio Parking Spaces

The allocated parking spots at Iconic's Warehouse/Studios in Padstow NSW 2211 has parking bollards installed.

To lock and unlock the bollards to access the parking space the required Lock PINS have been set.

  • Master Excell Locks for P1 Padstow Parking space Main is 4266
  • Master Excell Locks for P2 Padstow Parking space is 4183

Attached is a PDF of the instruction manual on how to change the codes and locks.

2022-07-05 04:50
Administrator Iconic System

Production Runners

Go to category

Responsibility of all persons travelling in company vans, cars, rental cars, or any vehicle associated with an Iconic Event including the driver?

  • The term OPERATOR herein means and refers to the Owner of the Event, Managing Agent, Iconic Productions and/or it associates.
  • The term WORKER herein means and refers to an employee and/or an Independent Contractor of the OPERATOR.

All WORKERs and persons travelling in an Iconic owned vehicle or a rental/hired vehicle organised by Iconic are required to look after the vehicles with the utmost of care. This includes:

  1. Use all new features as they are intended to be used.

  2. Do not force or attempt to use an element, if you are not 100% sure of how to do so. Call the OPERATOR directly for instructions if uncertain.

  3. Keep and maintain a clean and tidy vehicle at all times.

  4. Do not leave anything behind that could adversely affect the feel, smell or surface of interior.

  5. Do not install or add anything new into the vehicle with out permission.

  6. ABSOLUTELY NO SMOKING IN THE VEHICLE AT ANY TIME.

  7. If drinking or eating in the vehicle, immediately clean up all spills or mess. Remove all trash, packets, wrappers, cups etc from your meals, if eating in the vehicle. Have a garbage baggage to through your garbage into, when finished and dispose of it, at your nearest garbage can.

    1. At the end of the day's driving or shift, all persons in the vehicle are required to clean up after themselves and removed all rubbish from the vehicle.  The vehicle must not ever have any leftover rubbish from food or drinks in the vehicle for the next day, the next group of people entering it or next drive shift.
    2. If you eat and drink in the car YOU are required to clean it up at your cost.  If this is not done and the company is required to pay for the cleanup or is charged a cleanup cost, it will be charged back to to the persons rostered and indicated to be in the car at the time of the last shift.
    3. If you find when entering the vehicle the last group of persons left the car with rubbish or uncleaned YOU are required to notify your supervisor or Iconic's Vehicle Manager Supervisor and supply photos to avoid being responsible for others mess.
  8. Do not have any more than legally allowed number of persons in the vehicle, excluding the driver.

  9. If an animal is travelling in the van, ensure the proper procedures are followed as per the FAQ  Dogs and the Staging Van .

  10. Alcohol and the company policy on alcohol within the vehicle is:
    1. under no circumstances allowed to be found or stored in the passengers compartment of the vehicle at any time for any purpose, with the exception of it being stored and locked in the boot of the car in a protective container.
    2. under no circumstances allowed to be consumed inside any part of the vehicle.
    3. under no circumstances allowed to be brought or transported within the company vehicle, with the exception of it being stored and locked in the boot of the car in a protective container.
  11. Manuals of all vehicles are stored on the Company Server and available if required.

 

The stage hand vehicle provided can only be used for work purposes and for the WORKER to fulfil their job duties.  Family members and friends will not be allowed or permitted to travel in the vehicle provided, unless written permission is obtained by the OPERATOR .  The WORKER will have to provide a written letter of the person they wish to take with them and the reason why, including the persons age. All personal travel to and from locations, will be at each person's and WORKER own expense and cannot be part of any travel arrangement, regardless of whether the vehicle was leaving a venue and a contractor wished to briefly stop at a location of their personal choice for their own personal requirements.  The vehicle can only be used for the sole purpose of transportation of equipment and performers to and from booked show venues, accommodation or airports or other locations as approved and/or authorised by the OPERATOR .

 

Vehicles that have been modified by an approved Vehicle Modification Company will have a engineering certificate stored at the office regarding any changes/modifications to the vehicle. Therefore UNDER NO CIRCUMSTANCES should any item, unharnessed be placed in the passenger area of the vehicle. It is illegal to have any item placed in the passenger section of the van from this point forward unless stored under the seats or in the allocated store compartments in the passenger area. Items places in the passenger section of the vehicle, can become a projectile in an accident or in harsh braking scenarios. Small back packs or suit cases (like those taken as carry on baggage on an airplane) are allowed, but need to be placed under the bench seats if they are to in the passenger component.

 

All props and equipment (no exceptions) should be placed in the storage area of the van, behind the cargo barrier. The large poles and items that go through the cargo barrier in the specially designed cut out, needs to be tied to cargo barrier by way of a bungee strap or rope (not string). Injuries to persons or damage to props because items were not properly placed in the correct place or secured will be the responsibility of the Driver and the contractors in the vehicle.


Questions Asked and Answered:

  1. David Phillip | 21-May-2020 12:23 |
    Question: Does the Supervisor "On set/at venue" have the authority to approve request from cast or crew who request to use the cabin of Vehicle for work or does he/she have to obtain approval from event management team?
    1. answered by @steve.baltzois | 24-May-2020 17:16 |
      1. yes, as long as it is documented on the correct department channel.  It needs to be noted here that workers should not use the vehicles as a place of work, to rest or sleep when they are at a venue and a Green Room is available or is being made.  Access to the vehicle for the reasons mentioned in the question below is only a temporary place unless there is no actual office, green room or place, other than the vehicle to do work.

  2. David Phillip | 19-May-2020 11:52 |
    Question: What is Iconic Policy when a cast or crew member who have arrived on set "early and prior to their call sheet time" request access to the company van or vehicle as they wish to rest?
    1. answered by @steve.baltzois | 20-May-2020 12:46 |
      1. If they arrive early they are allowed to rest in the green room or setup location.  The company stage vehicles including vans and trucks are not to be used to rest in.  They can stay inside the vehicle to do work as long as they are in the passenger seat and documented slack permission has been approved for them to be in the vehicle when parked and stationary and approval for them to have the vehicle keys with them.  They then become partly responsible for the vehicle and its content if anything happens, however the actual designated driver needs to ensure that the other worker is checked on regularly and the vehicle remains in a stationary and non-accident prone status.

2019-04-12 06:53
Alex Rozen

Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log

Updated 21 May 2022 13:01 by @steve.baltzois  

  1. We now have a new and updated system for the Vehicle Travel and Expense Log that should hopefully make things smoother and easier to use when completing your Vehicle Travel Log.  From this date forward please start using the following procedures to do your vehicle travel and expense logs.

2022 CURRENT INSTRUCTIONS OF:
Completing the Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log follow these procedures.

  1. Click on this link to access the new iTracker Iconic Vehicle Travel Logbook https://form.jotform.co/iconic_productions/itracker-vehicle-logbook
  2. IMPORTANT: You are now required to log into the Iconic Vehicle Travel Form using your work email address.
    1. All drivers will now be required to log in for security purposes to use the Travel Log Form. 

  3. Read and follow the information on the vehicle log.
  4. In the field labelled Name of Allocated Driver, enter your actual name.

  5. In the field labelled Email Address: , enter your work email address.  This would end in @iconic.productions or @iconicperformances.com.au or @worldsplayground.com or @drumstory.com or other Iconic work email addresses.

  6. In the field labelled Date of Travel, enter the actual date of travel.  This is always the today date.  You are not allowed to enter a vehicle log for a past date or future date.

  7. Select the STATUS of the LogBook Entry.
    1. If you select Status "STARTED" proceed to Step 8 (click on link to return to step).
    2. If you select Status "FINISHED" go to Step 17 (click on link to return to step).
      1. EXPLANATION OF STATUS OF LOGBOOK ENTRY:

        1. The status term "STARTED" means you are starting to use the vehicle for the duration of your work for the first time since you logged off last. This is to be used at the beginning of every new day's work where you have finished your log of the vehicle and starting a new one, or when you have swapped vehicles or started to drive in another vehicle since your last finished vehicle log.

        2. The status term "FINISHED' means you have stopped using the vehicle for the day's or shift's work, have securely and safely parked the vehicle and have exited the vehicle. You should not use this status when travelling between locations. Only when you have finished using the vehicle completely.

  8. If displayed, in the field labelled In the last 30 days, have you provided us with your current Driver's License?  , select the option that answers your questions, and if required complete any further fields or questions about your Driver's License.

  9. Press the button labelled Next >>>. 

  10. In the field labelled Details of the Vehicle you are driving, enter the details specific to the vehicle you are about to use and drive.  This is checked with call sheets. Please do not take the wrong vehicle or put in the wrong details.  It sends an alert and the police may be notified.

  11. Read any related information regarding Vehicle Incidents, Maintenance, or Accident Reporting.

  12. In the field labelled Have you done a vehicle Inspection Check? , select the appropriate answer.

  13. If displayed based on your selection, a field labelled VEHICLE INSPECTION CHECKS. Have you done a vehicle Inspection Check? Complete the details listed below.  , complete all required fields.
    1. Vehicle Reporting will now only be required on the Vehicle Travel Log, not on SLACK. If you are reporting a vehicle incident while doing your Vehicle Safety Check, you MUST REPORT IT at the time of the Vehicle Safety Check. Not later.
      1. If you have been involved in an accident you will need to complete the accident report form Refer to the FAQ and Company Policy of a Vehicle Accident. Click on this link for the Vehicle and Property Accident form.
        The form should be completed within the first 1 hour of the accident and should not be done overnight or the next day.
        Being involved in an accident can be a very traumatic experience. If you are involved in a vehicle accident it is imperative that you follow all the directions mentioned and if you are injured then.
        1. Stay calm and contact your Emergency Department Phone (Australia is 000 / USA is 911 / UK is 999)
        2. Contact your Supervisor and inform them of the accident.

  14. If displayed based on your selection, a field labelled Is there, anyone, with you and the vehicle at this point? , answer the questions and complete any follow-up fields about the names of others depending on what you selected.
    1. When completing your Vehicle Travel Log Details if you are travelling with other persons in the vehicle ...
      1. you will be required to take a photo of the person in the vehicle and upload it at the time.
      2. You will be required to enter their names to match the photo.
      3. Only authorized persons are to travel in the vehicle.

  15. If displayed based on your selection, a field labelled Log Fuel Details >>, complete the Fuel Details. Receipts for Fuel must be attached to the vehicle Travel Log. The receipts then must be dropped off at the office or posted with the reply paid labels on an envelope.

  16. You are now allowed to start using your iTracker LogBook.  You the following steps for each travel you do that occurs between your start and finish logbook entry.
    1. Open the specific iTracker URL that you were issued. If you do not have one, you will need to contact the authorised personnel at Iconic Productions to obtain your unique iTracker au Code.

    2. Press on the button with the Tick/Check Mark.

    3. At the bottom left corner, press the + button.
      1. In the Name field, type the purpose of the trip.  You may write (as examples) or you can be more specific.
        • Drive to Venue,
        • Drive to Accommodation,
        • Drive to Storage,
        • Return Drive to Base,
        • Production Run,
        • Chauffeur Drive

      2. In the Object field, select the vehicle you are to drive. 
        1. If the vehicle is a rental vehicle, select the rental vehicle option and enter the start and finish kilometers in the Description field.

      3. In the Priority field, leave this option as low.
        1. Only use normal if requested.
        2. Only use high if the travel is a VIP or an Urgent Travel.

      4. In the Status field, select in progress.
        1. Only use New if you are setting a driving route for a driver before they start their shift.
        2. Only use Completed when you have completed your travel trip and reached the destination as input.
        3. Only use Failed when your travel trip did not reach the set destination because of an incident, maintenance or accident or any other reason you failed to reach the destination as input.

      5. In the Description field, type whatever extra detailed description that required. The description field is all required or more detailed notes of the description of the reason or purpose of travel or any notes that may have occurred at the start, during or at the completion of this specific travel trip. It can include the start or finished kilometers as a backup.

      6. In the Start Address field, enter the address the travel trip is starting from or you can click on the PIN icon, find your address and using the crosshair click on the location you are at and the system will automatically enter the address for you.  All you need to do is check the AUTO written address is correct as located by the iTracker Program.
        1. Check the From and To date is the correct date (ie: the actual date you are about to start travelling).
        2. You do not need to enter the From Time and To Time for your Start Address.  Unless you have a specific travel trip and it must be between two specific times.

      7. In the Destination Address field, enter the address where the travel trip is going to stop or you can click on the PIN icon, find the destination address and using the crosshair click on the location you are at and the system will automatically enter the address for you.  All you need to do is check the AUTO written address is correct as located by the iTracker Program.  You must enter the Destination address.  This cannot be left blank on the entry.  It can be changed/edited later if required.  
        1. Check the From and To date in the destination is the correct date (ie: the actual date you are expected to reach the destination).
        2. You do not need to enter the From Time and To Time for your Destination.  Unless you have a specific travel trip and it must be completed between two specific times.

      8. Press SAVE.  And commence your travels.

      9. When you have reached the specific destination as per your travel, in your iTracker
        1. Click on the Tick/Checkbox,
        2. Click on the pencil icon (edit feature) of the specific trip you reached its destination.
        3. Change the Status to Completed.
        4. Make any additional notes in the description (if applicable)
        5. Press SAVE.
        6. Continue to repeat steps from 16.1 (click on link to return to step 16.1) until you have completed your day's work or shift work worth of travelling in the specific vehicle.  At this point move to Step 17.

  17. When you have finished all your travels and trips for the day or your shift follow the Status "FINISHED" procedure.
    1. Click on this link to access the new iTracker Iconic Vehicle Travel Logbook https://form.jotform.co/iconic_productions/itracker-vehicle-logbook

    2. Read and follow the information on the vehicle log.

    3. In the field labelled Name of Allocated Driver, enter your actual name.

    4. In the field labelled Email Address: , enter your work email address.  This would end in @iconic.productions or @iconicperformances.com.au or @worldsplayground.com or @drumstory.com or other Iconic work email addresses.

    5. In the field labelled Date of Travel, enter the actual date of travel.  This is always the today date.  You are not allowed to enter a vehicle log for a past date or future date.

    6. Select the STATUS of the LogBook Entry as "FINISHED".

    7. Complete the related fields.

    8. Complete your end of day Vehicle Inspection.

    9. Complete your Fuel/Expenses (if applicable).

    10. Complete your Driver Verification Details

    11. Press to Submit your Vehicle Logbook to the iTracker Iconic Servers and

  18. Your Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log is completed for another day.

Things to be aware of:

The Vehicle Travel and Expense Form/Log must be completed each day a vehicle is being used and must be completed by the Driver. Where driver's change, a new log must be started for the new driver. Only one driver's name must be written and signed on each log sheet.

The Driver is responsible to ensure that all receipts are dropped off at the head office or at the studios or posted using the reply paid labels which can be found at stationary at Iconic Warehouse. Faxing of receipts and/or scanning is not acceptable with the Travel Log. Head Office is:

  • Iconic Performances Pty Limited
    Level 36, Gateway
    1 Macquarie Place
    Sydney NSW 2000

Updated 23 September 2020 16:01 by @Reception Staff at Iconic Productions Sydney - Holly on behalf of the Accounts Dept & Exec Management Team 

  1. New policy in place about the purchase of fuel and what petrol station to purchase from.  Refer to the company Memo and Newsletter dated 23-Sep-2020 15:42. Click here to read ...

 Updated 28 July 2020 23:15 by @Reception Staff at Iconic Productions Sydney - Faith 

  1. The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended today and the company has a new large Warehouse/Studios at
    • Iconic Productions Warehouse & Studios
      Unit 13 / 94 Bryant Street
      Padstow NSW 2211
      Australia
    • Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.
  2. Ignore all references to 93 Wardell Road Earlwood.  They have been removed.
  3. Updated the references of what to do with receipts and where to park the cars at the warehouse.

  UPDATED 12 June 2020 at 12:39pm by @nikolas harrington  :

  1. Created a FAQ if a wrong email or unauthorised email is used to access, complete or edit a Vehicle Travel and Expense Form Log - Travel Log - Vehicle Log.  Click here to view the FAQ.

  UPDATED 24 May 2020 at 11:37am by @beau.sherman  :

  1. Updated the procedure and the form on starting and completing your vehicle Travel and Expense Log or Travel Log or Vehicle Log.  For the updated procedures click here.
  2. This new procedure and the new updated form will be available to be used by all drivers on Monday 25 May, 2020 at 2:00am UTC.
  3. All drivers will now be required to log in for security purposes to use the Travel Log Form.  When you access the form click on Connect with Google Button that is connected to Iconic's G-Suite Server for security.  Log in using your workers email address and your worker's email address password.
  4. You will no longer require to make a session.  There will be one form that will allow you to save all your details as you go through them.  It is highly recommended your read the new procedures below by clicking here.

UPDATED REVISION 1.50 03/Sep/2019. Updated by Kelvin Lee 

  • Added date field for Vehicle Inspection
  • Added date field for Travel Details for event travel item listed.

UPDATED REVISION 1.40 03/16/2019 13:33. Updated by Steve Baltzois

  • When you answer the question of the vehicle safety check on the vehicle log, ensure that you have completed a thorough vehicle safety inspection check. This includes that you have CHECKED the following, but is not limited to the list below (for more detailed information on how to complete a safety checklist, use, care and drive the way to drive company or rental vehicles, IVECO Large Van, Heavy Vehicles click here):
    1. Side and rear-view mirrors for damage; adjust if necessary
    2. The windshield, rear and side windows are clean, not cracked or chipped (larger than a 5 cent piece) and offer good visibility.
    3. All Doors close securely.
    4. RIMS (no dents in flanges, no loose lugs, rust trails or racks in rim).
    5. TYRES (min 1.5mm tread depth, cuts/damages, no rocks in Dually, correct inflation)
    6. Spare wheel.
    7. Wheel nuts - all present and undamaged
    8. VEHICLE MEASUREMENTS - checks & knows height and length of vehicle in case of low bridges or narrow lanes.
    9. VEHICLE POSTURE - not leaning to one side.
    10. Under vehicle for Fluid leaks/levels
    11. Air Leaks and Air Tanks (if available)
    12. Couplings (if towing)
    13. Load security (if applicable)
    14. Loose/missing/broken fittings
    15. Registration
    16. Lights & Indicators.
    17. All vehicle body parts and panels for dents, loose items or damages.
    18. Type of Fuel permitted for vehicle (if the vehicle requires refuelling)
    19. All loaded objects are secured and cannot move easily.
    20. All objects larger than 15cm in square cm is not in the Driving / Passenger Cabin area.
    21. All bags are under seats in cabin area and secured.
    22. Brakes and park/hand/trailer brake are worked, by doing small 30cm roll and brake test.
    23. Seatbelts and seatbelt couple locks.
    24. All operational buttons in the interior of the vehicle are functional and safe, which may include:
      1. radio and auxiliary buttons
      2. air-conditioning / climate control
      3. power windows
      4. door locks
      5. odometer and odometer illumination lights
      6. electric seats or the manual seat levers
      7. windshield wipers and the buttons/levers
      8. USB cables for GPS or cell/mobile phone charging
      9. interior door, reading or ceiling lights
      10. Dashcam (if available) - does it start when the engine starts and stay on for 30 seconds with a recording mark
    25. ONLY required if driving a VAN, TRUCK OR SEMI-TRAILER)
      1. Before loading vehicle, vehicle engine is off, park brake is activated and gear is in 1 or R or Park.
      2. Knows how to do a truckie's hitch
      3. Load binders (ratchets)
      4. Winches and straps for proper use.
      5. Uses chocks if required.
      6. Lowers landing gears (if applicable)
      7. Loads vehicle with heavy items at bottom
      8. Loads vehicle with heavy items on main axle
      9. Loads items in vehicle to be balanced does not have objects all on one side.
      10. Loads items with non-heavy objects on top of heavier items.
      11. Loads items and secures loose items with straps securely and not loose.
      12. Loads objects on wheels flat and secures/locks wheels for object to be secured and not able to roll on wheels.
      13. Places trolley safely standing and secured or lying on heavy objects.
      14. Leaves 10-15 cm from exit doors to objects.
      15. Places cushion or safety sponge between windows and loaded objects.

UPDATED REVISION 1.30 09/11/2017 15:56

  • This update has been from the Executive Producer of the Company (Steve Baltzois)
  • The van in particular the IVECO CH47NE have had numerous accidents and damages to the body and mirror in the last few months that I am concerned as to the handling and care of the company vehicle. Again i repeat this mostly in reference to the IVECO CH47NE. The van is like a tool or prop used in a Production. It is the property of Iconic is required to do the assigned work. With the numerous accidents we, being ICONIC are starting to present out vans in the most horrible appearance as if we are a cheap backstreet business. This I do not like. Damage to a vehicle is like wearing poorly torn business shirts or having a bad appearance. It affects the look of the brand and company and we should be taking care of how our props are looking. We are an ICONIC company and these constant hits and damages to the vehicles are making the company look horrible and not of the standard. This is is very concerning as it affects the ICONIC brand and how we look to the outside patrons and customers.

    Because of this constant damages from this point forward all staff and contractors are now required to do a vehicle check on these occasions.
    1. At the beginning of the start of their shift
    2. Every 3-4 Hours during their shift
    3. At the end of their shift (before you sign off the travel log.

  • If any incident is found it is to be recorded like normal on the Travel Log and also I want @alex.rozen and myself to be immediately informed of each and every incident as instantly as you seen. It must be recorded on the travel log as well.

  • If any staff or contractor has found to have more than 3 incidents in a 12 month period, their contract or employment will be terminated immediately.

  • The treatment and care of ICONIC property and how it affects the ICONIC brand appearance is being affected and this has to be reduced back to 0. Since 2001 we have had only 3 reported accidents where none of them were our fault, and this needs to continue.

UPDATED REVISION 1.20 01/10/2017 21:47

  • Driver's License's will not need to be uploaded each time a new Vehicle Travel Log Session has been started.
    • A New additional question has been added on part 1 of the Main form, asking for validation of Driver's License. Staff/Contractors who have already uploaded a current driver's license in the last 30 days that is not expired or suspended, will no longer be required to upload a Driver's License.
    • The expiry date of the Driver's license will only be required to confirm validation of the driver's license for staff/contractors who have already uploaded a driver's license in the last 30 days.
  • The form log has been updated to be more mobile user friendly, without the need for desktop versions on mobile phones.

UPDATED REVISION 1.19 26/9/2017 16:08

  • Steve B has requested the following update due to overgrowing concern of unreported damages to vehicles.
  • All vehicle use must now as of today 26/9/17 have a vehicle log started on each shift and completed at each shift end.
  • Production Run jobs:-
    • do not have to write each pickup and drop off delivery, but do need to write any breaks or fuel stops.
    • do have check the vehicle after each pick up and drop off.
    • are to continue using Route Tracker. The route tracker must be online and logged in from the start of each persons shift and remain on until the vehicle is returned back to its end location, either Iconic Warehouse in Padstow or back to the rental company.

 


Questions Asked and Answered:

  1. David Phillip | 27-May-2020 03:21 |
    Question: How does one effectively inspect inspect "Air Leaks and Air Tanks?'
    1. answered by @steve.baltzois 29-May-2020 11:13
      1. Air Leaks and Air tanks are used in semi-trailers and if you were an authorised and legally approved Heavy Vehicle Driver you would be trained how to inspect the air-tanks for air-leaks.

  2. David Phillips | 03-Sep-2019 12:13 | 
    Fully Read. Point as current Actors Captain on level 1 shows it may not be practical to complete the required vehicle inspection every 3 to 4 hours. When at school venues the second inspection is usually done at end of bump out. Is this still acceptable?
    1. Answered by @steve.baltzois:
      = Yes it is.  The 3-4 hours is a recommendation of time.  If you are doing it at the start and end of your shift then you will have noticed anything from the start of using it to the end.  However keep in mind the dashcam records all hits and bumps while the vehicle is parked (known as gravity sensors) so if something was to happen in this time period of 3-4 hours where you have not used the vehicle because you are at a show, there would be a record of it.

2022-05-25 01:55
Alex Rozen

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

02 Training All Persons = Never Assume and be 100% on point at all times

Iconic Productions brand is based on the fact that we are always 100% on point and accurate in everything we do.

From the way we handle our calls, our correspondence, and to the other end of where the product has been delivered or a show / event has finished.  No matter whether it is the beginning or the end of process, our loyal customers love the fact that we provide the ICONIC service that means that we are always as good as our last event.

To ensure that this occurs, ICONIC has a company policy about how we handle and gather information or do our job.  This is essential to the company brand and how we are perceived and regardless of whether you have just started or you have been working with the company for months or years, you need to ensure that you adhere to our 100% on point delivery of all things as part of your job.

You can only be ICONIC in what you do by following the company mantra and statement of success which is ...

Information leads to Knowledge ...

Knowledge leads to Awareness ...

Awareness leads to Wisdom ...

Wisdom leads to Power and Success ...

Power/Success leads to SELF-ACTUALIZATION!

Self actualization is what allows people to live happy lives, and careers and most successful people who reach this peak are often the most successful in their fields of work and life.  To understand more of what self-actualization is or means click here.

All employees, contractors or freelancers associated with ICONIC are asked to follow and work towards the company mantra.  This is a great way to ensure that you are successful in your work and field of expertise with ICONIC.

VIEW your 2nd TRAINING VIDEO about Never Assuming and how to always remain 100% on point.

Training Video 02 = Never Assume - the Iconic way to reduce errors


As part of this part of the training we also recommend you read the FAQ of If unsure on something or anything about my job or role or there is a problem what should I do?

 

After viewing and understanding this training session remember to acknowledge receipt of completion of the training by following the company procedure of How to acknowledge you have completed part of your training or state you have viewed or read a FAQ


 

2019-12-30 13:20
Company Administration Managment Dept.

Use of Tolls on Production Runs

 Updated 28 July 2020 23:17 by @Reception Staff at Iconic Productions Sydney - Faith 

  1. The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended today and the company has a new large Warehouse/Studios at
    • Iconic Productions Warehouse & Studios
      Unit 13 / 94 Bryant Street
      Padstow NSW 2211
      Australia
    • Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.
  2. Ignore all references to 93 Wardell Road Earlwood.  They have been removed.
  3. Updated the references of what to do with receipts and where to park the cars at the warehouse.

All Production Runners are required to travel to and from locations using the following procedure and policy when on a run. When travelling on a run to pick up or delivery an item a policy regarding the use of Tolls is now being implemented.

Description Use of Tolls
At start of shift, travelling to City or CBD or Standby Area or HO. Not Allowed
During work, travelling or returning to City or CBD or Standby Area or HO. Not Allowed
In North Sydney, North Shore area and returning to City or CBD or Standby Area or HO YES ALLOWED
In North Sydney, North Shore area picking up or delivering any number of items in CBD or city YES ALLOWED
Travelling to DHL Warehouse to start Delivery Run. Not Allowed
Travelling to a location to pick up an item with no other items in vehicle to deliver. Not Allowed
Travelling to a location to pick up an item with 1-3 items already in vehicle to deliver. Not Allowed
Travelling to a location to pick up an item with 3 or more items already in vehicle to deliver. YES ALLOWED
Travelling to a location to deliver an item with 1 or no other items to be delivered in vehicle. Not Allowed
Travelling to a location to deliver an item with 2 or more items still to be delivered in vehicle. YES ALLOWED
Picking up or Delivering a VIP job. YES ALLOWED
Picking up or Delivering a 3 Hour job. Not allowed
Picking up or Delivering a 3 Hour job that is late. Obtain permission from Supervisor FIRST
Picking up or Delivering a job that is late. Obtain permission from Supervisor FIRST
Delivering items on DHL Run. Not allowed
Returning to DHL Warehouse. Not allowed
Finishing Shift, returning to Base, Iconic Warehouse, Storage or HO. YES ALLOWED

If unsure if you are allowed to use TOLLS at any point, always seek permission from the Production Run Supervisors first.

2020-07-28 15:18
Robin Reeman

Training a New Production Runner and the Training Steps to take.

 Updated 28 July 2020 23:18 by @Reception Staff at Iconic Productions Sydney - Faith 

  1. The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended today and the company has a new large Warehouse/Studios at
    • Iconic Productions Warehouse & Studios
      Unit 13 / 94 Bryant Street
      Padstow NSW 2211
      Australia
    • Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.
  2. Ignore all references to 93 Wardell Road Earlwood.  They have been removed.
  3. Updated the references of what to do with receipts and where to park the cars at the warehouse.

The training of a Production Runner is crucial to the efficiency of the runs and their job as well as all safety related issues.

*During each training day or component, if you feel he is not coping, take over and re-train that area and let me know*

*DAY 1 TRAINING*

*8:00am to 9:00am*

  1. Show TRAINEE how to use slack and communicate on slack including the use of threads
  2. Express the iconic standard of LATE, COMMUNICATION, using slack to communicate and how to use voice to text and the policy on NEVER ASSUME.
  3. Show TRAINEE how to use SLACK codes to start a shift on the right channel and how to do breaks etc.
  4. Show TRAINEE how to access the FAQ in particular the Production Run Category FAQs.
  5. Show TRAINEE the vehicle log and how to fill this out and where the company car keys are located. 
  6. Explain to TRAINEE how the property at Iconic Warehouse is used with how to get access to the garage if needed etc. 
  7. Show TRAINEE the programs that TRAINEE will need to load on a Production Run, including the Route Tracker. (His login details will be given to him after completing the weeks training). 
  8. Walk through the Zoom2U app and show TRAINEE the page on BOOKINGS, the Route Map, the videos (he can look at them on his own time), Inform TRAINEE to ignore BIDS as this is done from the office. 
  9. Explain to TRAINEE the policy of using company vehicles, fuel, driving safely, loading parcels.

 

*9:00am to 3:00pm*

  1. Begin a real run (you DRIVE) and show TRAINEE how to use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest while working.
  2. This period of time you are to run the entire run with TRAINEE watching, taking notes (if TRAINEE wishes) and asking questions. Always ask TRAINEE periodically if TRAINEE has any questions. 
  3. During this time it is important TRAINEE is watching you do it and is always with you going to pickup and drop off each time showing TRAINEE how to use the program and procedures.
  4. Make sure you demonstrate how we interact with the customers how we introduce ourselves 

 

*3:00pm to 5:00pm*

  1. Allow TRAINEE to use the app and monitor and correct him if required. 
  2. You are to be with TRAINEE. 
  3. You are to do all the driving for TRAINEE focus on the app and procedures.
  4. Demonstrate to TRAINEE how to end shift on slack and complete Event Job Sheet
  5. *At end of training day, forward a group debrief to me and TRAINEE.*

*DAY 2 TRAINING*

*8:00am to 12:00pm*

  1. Begin a real run (you DRIVE) and show TRAINEE how to use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest.
  2. This period of time you are to run the entire run with him watching, taking notes (if TRAINEE wishes) and asking questions. Always ask TRAINEE periodically if TRAINEE has any questions. 
  3. During this time it is important TRAINEE is watching you do it and is always with you going to pickup and drop off each time showing TRAINEE how to use the program and the procedures. 

 

*12:00pm to 5:00pm*

  1. Allow TRAINEE to use the app and monitor and correct TRAINEE if required. 
  2. You are to be with TRAINEE and monitor and support.
  3. You are to do all the driving for TRAINEE focus on the using the programs only. 
  4. Demonstrate to TRAINEE how to end shift on slack and complete vehicle log and Event Job Sheet.
  5. *At end of training day, forward a group debrief to me and TRAINEE.*

*DAY 3 TRAINING*

*8:00am to 5:00pm*

  1. Begin a real run (you DRIVE).
  2. You are to do all the driving for TRAINEE focus on the using the programs only. 
  3. TRAINEE is to take on all the use of the programs, and use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest.
  4. You are to monitor TRAINEE and support where his weaknesses are. 
  5. Always ask TRAINEE periodically if TRAINEE has any questions. 
  6. During this time it is important YOU ARE watching TRAINEE do it and YOU ARE always with TRAINEE going to pickup and drop off.
  7. Allow TRAINEE to use the app and monitor and correct TRAINEE if required. 
  8. You are to be with TRAINEE and monitor and support.
  9. Demonstrate to TRAINEE how to end shift on slack, complete vehicle log and event job sheet.
  10. *At end of training day, forward a group debrief to me and TRAINEE.*

*DAY 4 TRAINING*

*8:00am to 3:00pm*

  1. Begin a real run (you DRIVE).
  2. You are to do all the driving for TRAINEE focus on the using the programs only. 
  3. TRAINEE is to take on all the use of the programs, and use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest.
  4. You are to monitor TRAINEE and support where TRAINEE weaknesses are. 
  5. Always ask TRAINEE periodically if TRAINEE has any questions. 
  6. During this time it is important YOU ARE watching TRAINEE do it and YOU ARE always with TRAINEE going to pickup and drop off.
  7. Allow TRAINEE to use the app and monitor and correct TRAINEE if required. 
  8. You are to be with TRAINEE and monitor and support.

 

*3:00pm to 5:00pm*

  1. Allow the TRAINEE to take on the driving while monitoring his ability to handle the car while also using the programs. SAFETY IS IMPORTANT here. If TRAINEE cannot do it and is driving unsafe, take over the driving 
  2. TRAINEE is to take on all the use of the programs, and use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest as well as drive. 
  3. You are to monitor TRAINEE and support where TRAINEE weaknesses are. 
  4. Always ask TRAINEE periodically if TRAINEE has any questions. 
  5. During this time it is important YOU ARE watching TRAINEE do it and YOU ARE always with TRAINEE going to pickup and drop off.
  6. Allow TRAINEE to use the app and monitor and correct him if required. 
  7. Only monitor TRAINEE uses correct procedures to end shift on slack, complete vehicle log and event job sheet.
  8. *At end of training day, forward a group debrief to me and TRAINEE.* 

*DAY 5 TRAINING*

*8:00am to 5:00pm*

  1. Begin a real run (you DRIVE).
  2. Allow the TRAINEE to take on the driving while monitoring TRAINEE ability to handle the car while also using the programs. SAFETY IS IMPORTANT here. If TRAINEE cannot do it and is driving unsafe, take over the driving 
  3. TRAINEE is to take on all the use of the programs, and use the app to ACCEPT a job, then status change to ON ROUTE, and then the rest as well as drive.
  4. You are to monitor TRAINEE and support where TRAINEE weaknesses are. 
  5. Always ask TRAINEE periodically if TRAINEE has any questions. 
  6. During this time it is important YOU ARE watching TRAINEE do it and YOU ARE always with TRAINEE going to pickup and drop off.
  7. Allow TRAINEE to use the app and monitor and correct TRAINEE if required. 
  8. You are to be with TRAINEE and monitor and support.
  9. Only monitor TRAINEE uses correct procedures to end shift on slack, complete vehicle log and event job sheet.
  10. *At end of training day, forward a group debrief to me and TRAINEE.*

 

At the completion of 5 days of training the New Production Runner should be ready to commence work on his own.
Please make sure that the Production Runner is aware of this and if they are not confident or have further questions they are to ask the person training them, or a Supervisor.

2020-07-28 15:19
Steve Baltzois

Fuel, Petrol, Gas and Filling up Company or Rental Vehicles

Updated 23 September 2020 16:01 by @Reception Staff at Iconic Productions Sydney - Holly on behalf of the Accounts Dept & Exec Management Team 

  1. New policy in place about the purchase of fuel and what petrol station to purchase from.  Refer to the company Memo and Newsletter dated 23-Sep-2020 15:42. Click here to read ...

 Updated FAQ 22 May 2020 11:49 by @steve.baltzois 

  1. We use to allow all budget petrol stations however this was changed when one of the vehicles was gased with very poor gas and it destroyed the engines.  We have a commercial agreement with Rebel in Earlwood NSW and this is why we only allow Rebel.  Gast stations listed as budget petrol stations is no longer allowed to be used to refuel company vehicles. 

Question by David Phillips 06-Nov-2018 11:32
Is "Red 91" acceptable? It's cheaper than "yellow 95"

  1. Answered on 8/11/18 13:47 by @amanda.z: Red 91 is acceptable to use to refuel vehicles that can take unleaded fuel.  Peter has requested to use the cheapest and most suitable fuel.  Those numbers – 91, 95 and 98 – are the so-called ‘octane rating’ of the fuel. They’re all about the same in terms of the energy in the fuel. For more information on fuel types please use this link https://www.canstarblue.com.au/vehicles/which-petrol-should-you-use/


Updated FAQ 8/11/2018 13:41 by @amanda.z

Update Petrol Fueling for Company Vehciles

Hello, fuel prices are steadily increasing and vehicle fuel budgets are increasingly being overspent.

To reduce costs with fuel the policy for fuel is to be changed to allow fueling to be allowed at all petrol stations including no name or budget petrol stations with the cheapest fuel price.

For those with the Uber Perk Discount only fuel at Caltex if the discounted price is cheaper than another petrol station.

It is still recommended to always refuel at the Budget Petrol on Homer Street Earlwood .

*No Ethanol - still NOT allowed in vehicles*

Last update: 22-Oct-2018 10:59
Author: Peter Murphy

All Company Vehicles and Rental or Hired Vehicles by the company are required to be fueled at the end of your shift or where the vehicle has less than a 1/4 tank of fuel.

  1. Exception: All chauffeured vehicles must always be refuelled at the end of each shift to ensure the next rostered driver has a full tank of full, unless you are informed otherwise by a supervisor.

FUEL AND FILLING UP THE VEHICLE: Ensure the vehicle is not left empty for the next driver allocated to use the vehicle you are using or rostered to use.

  1. Important to note we only purchase fuel at reputable Gas Stations like BP, Shell, Mobil, 7-Eleven, Caltex etc.  We do not allow fuel to be purchased at cheap budget or independent gas stations, except for Rebel Fuel located on 200 Homer St, Earlwood NSW, Australia opposite Dominos Pizza near the traffic lights.

  2. When filling up fuel only purchase unleaded fuel.  DO NOT PURCHASE PREMIUM FUEL OR E10 fuel fuel for all the vehicles.  The vehicles do not require high-octane fuel.

  3. Only fill up fuel when the fuel tank is less than 1/4 of the fuel tank.  If the fuel at the end of your shift is half-way or more, do not fill up.  This is often adequate for the next shift and if they need more, they can fill up anyway.

Questions Asked and Answered:

  1. David Phillip | 15-May-2020 07:51 | Fuel, Petrol, Gas and Filling up Company or Rental Vehicles
    Question: Why is no Ethanol in vehicles directed?
    1. answered by @greg.paff | 17-May-2020 14:52 |
      1. Ethanol can cause several types of damage to the engine in the care and reduces fuel consumption and performance. This link is a good link to read more on Ethanol. https://www.bellperformance.com/blog/how-to-protect-your-car-from-ethanol-damage

2018-11-08 03:47
Amanda Zibato

Smoking, cigarettes, tobacco or anything relating to the process act or behavior of smoking.

Smoking and government regulations on smoking (which refer to any process in making, using, creating or being involved) in using cigarettes, e-cigarettes, cigars, pipes or any item or paraphernalia relating to the act of smoking tobacco or any other item is becoming a very legislative part of everyone's lives.  In view of specific incidents the company has now decided to also implement a more formal policy for all workers of the company in regards to smoking.  While there are elements of smoking clauses in different policies within the Company Policy and FAQ server it is now become essential to make a dedicated policy on this issue.

All workers of the company are required to adhere to the following:

  1. Obey all cigarette, tobacco and smoking laws in the jurisdication they are in.  Workers unsure of the smoking laws in the jurisdictiona they are in should, on their own accord, research using google or any suitable browser.  Depending on your location of the company your smoking laws refer to the following search link https://www.google.com/search?client=firefox-b-d&q=australian+smoking+laws
  2. Where working at an event where the venue is a school or child related venue, obey all smoking laws in relation to this legistaion of smoking in child-orientated locations or venues. Depending on your location of the company your smoking laws refer to the following search link https://www.google.com/search?client=firefox-b-d&q=smoking+laws+near+schools.

  3. Be aware of the effects of passive smoking and how this may affect other workers.

  4. SMOKING IS NOT PERMITTED on any occasion or time whilst in a company vehicle, rental vehicle, chauffeur vehicle, transport vehicle that has been provided by the company to the worker.

  5. SMOKING IS NOT PERMITTED on any occasion or time whilst in a company leased house, property, AirBusiness accommodation, room, motel or hotel that has been booked by the company for the worker.
    1. Where smoking is permitted while at a company booked property/accommodation while working or on tour ...
      1. The worker must obtain written or SMS/TEXT proof of the permission granted from the hotel management or representative of the hotel or the Accommodation Host (as stated in the Accommodation Call Sheet).  Failure to receive written permission as required will result in the company policy as stated in clause 5 above.
      2. Only be done external to the property/room.
      3. It must always be outdoors.  Smoking indoors is not permitted for any reason.
      4. Where the worker is smoking outdoors of the property/room ...
        1. it is the responsiblity of the smoker to ensure that the smoke or odour does not enter the indoor area of the property/room. 
        2. Where this occurs the smoker must ensure they are at least 2 metres from the opened window or door, or the smoker has closed the window or door to ensure no smoke enters the indoor area of the property/room. 
        3. It is the responsiblity of the smoker to ensure they inform the other persons on tour who are indoors if they are ok with the windows/doors are closed.
        4. If a situation arises where the majority do not wish to have the window/door closed for suitable reasons the smoker must be 4-5 metres from the opened door/window of the property/room.
        5. It is responsibility of the smoker to have with them a deordorizer to remove all scent of the tobacco or smoking odour.

      5. Ashes, used cigarettes, ashtray and any left over substance or material of the smoked item, must remain outdoors at all times.
      6. On no occasion must the ashes, used cigarettes, ashtray or any left over substance or material of the smoked item be brought indoors of the property/room for any reason.
      7. On no occasion must the ashes, used cigarettes, ashtray or any left over substance or material of the smoked item be discarded inside the property/room. 
      8. All ashes, used cigarettes, ashtray or any left over substance or material of the smoke item must be discarded outdoors or in an outdoor bin, external to the property/room, or left outdoors.

  6. SMOKING IS NOT PERMITTED on any occasion or time whilst in company uniform.  If a worker wishes to smoke while in company uniform they will be required to wear civilian/private apparel over the company shirt or logo whilst smoking.  Smoking whilst in company uniform is not permitted.

  7. SMOKING IS NOT PERMITTED on any occasion or time whilst indoors at a company booked venue, accommodation, vehicle of transport.

  8. Where a worker is permitted to smoke in an approved area and is not in breach of the company smoking policy ...
    1. The worker must ensure they have a deordorizer to mask/remove the odour and scent of smoking from their persons.
    2. Halitosis and a smokers breath is very common in smokers and therefore if you are prone to this, the worker must have breath mints to mask or remove the smokers breath.

Questions Asked and Answered:

  1. David Phillip | 21-Jun-2020 07:18 |
    what is policy and procedure if whilst at a leased property the designated smoking area is at the back rear of property, however the garbage bins are at the front and the only way to access the bins from the rear of property is through the house premises. In such circumstances what is procedure for disposing of the used ash? Is it acceptable, providing there are no safety or odour issues to place all the used ash into a disposable bag, walk directly through the property and immediately dispose of the bag into the appropriate bins?
    1. answered by @steve.baltzois 21-Jun-2020 17:56
      1. exactly as you said.  The ashes need to be put in a scented bag or a locked/tied bag and taken thrown the property to the garbage bins.  Most homes have a side passage way and this should be the first place to walk through before going through the property.  If there is no other way to take it out, going through the property with the ashes in a sealed bag is acceptable in this case.

2019-04-16 00:45
Steve Baltzois

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

What do I do if I have seen a broken, or damaged prop, equipment or item or I have broken or damaged company prop or equipment.

  Updated FAQ by Beau Sherman | 05 Dec 2019 13:28 

  1. The company administration team has been looking at a faster and more instant way to report
    1. damages to props, equipment wardrobe.
    2. lost props, equipment or wardrobe
    3. cleaning requirements
    4. low stock order requests
  2. We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred.
  3. This is an instant online form that will automatically go straight to the appropriate department as the server determines it based on the selection process.
  4. It stops all need to have to access ProjeQtor to add the item and reduces the work load of all supervisors by having to fill out the long details of the ProjeQtor.
  5. The form can be completed by all workers of the company who have and can be verified by a slack account.
  6. The form is very easy to use and takes approximately 3-5 minutes to complete as long as there is internet access.
  7. The form works on all smartphones, tablets, and PCs but is designed to be quick responsive and available on the actual smartphone regardless of the size of the screen.
  8. The form can be used for all
    1. event items, props, production or technical equipment
    2. wardrobe / costumes / uniforms
    3. administration/office equipment (eg: desk, chairs)
    4. computer parts / components / devices (computers screens, monitors, bluetooth devices, printers network cards, modems etc)
  9. Damages to other items as listed below please refer to the links as listed below.
  10. To use the new Damage or Low Stock for Props Equipment or Wardrobe Form click here.
    1. After completing the form, you will be required to copy the submission ID and post it on the props_wardrobe channel for reference.
  11. After the form is completed and submitted, the administration staff (receptionists) are now responsible for adding the details to ProjeQtor.

The use of company equipment while at work, regardless of whether it is in the office, at an event, during transport, loading or unloading, or during a bump-in or bump-out all workers and contractors have a responsibility to report the item immediately to their supervisor or on the department channel. Failure in reporting it immediately can be seen as an attempt to mislead the company with regards to damaged equipment and the worker can be held liable for breach of company policy and repairs or replacment of the broken or damaged equipment.

If you find, see or have broken or damaged any company equipment you are to report it immediately using the following process


Description of Item Broken or Damaged ...
Vehicle damage / trailer damage

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Take a photo of the damaged item.
    2. Refer to the Vehicle Travel Log Safety Check Form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Vehicle accident

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company vehicle accident form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Property Damage (eg house, gate, fence, building)

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company property accident form. Click here for the FAQ policy.

Questions Asked and Answered:

  1. David Phillip | 29-Jun-2020 12:58 |
    Question. This Faq states under point 2: "We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred" However at end of Faq it clearly states: "If you find, see or have broken or damaged any company equipment you are to report it immediately" and that failure to do so could be seen as attempt to mislead company. Is there a 60 minute leeway once a damaged item has been discovered? Await clarification.
    1. answered by @nikolas.harrington 29-Jun-2020 14:52
      1. the form allows up to 60 minutes from the photo taken.  Someone can be doing something busy and not able to complete the form and the date is within 60 minutes of the form submitted.  The policy of immediately report it is what everyone has to follow.

  2. David Phillip | 10-Dec-2019 11:33 |
    Question: For all damaged props or items reported, does the supervisor/actors captain still need to complete activity of ProjeQtor?
    1. ANSWERED BY @beau.sherman | 11-DEC-209 10:16
      No.  The adding of the form details is now the responsibility of the administration staff.  This is to reduce the paperwork load on all supervisors and make the notification of these damages more instant.  You still have to notify the @eventmanagers of the submission ID of the form for reference.

2019-12-11 00:01
Beau Sherman

Uber Eat Job Codes to be used by Drivers when doing Uber Eat Deliveries

UBER EATS Communications codes to use in Slack Comms with office staff/contractors/the boss and the events team.

 UPDATED 30 April 2020 14:27 by @steve.baltzois 

  1. As the UberEats job go directly to the chauffeur/driver and not through to our API for allocation if there is a problem there is no way the event manangers would know. Therefore i have added an additional slack code UERP where at the restaurant pick up point if there is an issue after reporting it on the Job APP to Uber you then use it on slack as a code adding the name of the order and the reason of the problem before pressing SEND on slack.
  2. The other update is if you have more than 1 UberEats order on a job you must enter the appropriate UberEats code with the name connected to the order on slack. This is for accounting purposes. For instance if I have two orders and order 2 is for Steve and I am proceeding to the delivery address for Steve Inwould enter UEP Steve on slack.

All vehicles are fitted with an advanced Communication System directly from the Smart Phone called Slack Communications.

The company follows a very stringent trail of documentation and nearly 99% of all related issues needs to be documented and communicated by way of electronic historical trails (paper trails). The following situations and communications should occurs as follows:

In the COMMS code to use, where it says OR, it means you can use one OR the other code. Codes are 2 or 3 letters that create command logs. Remember to enter the comms codes shown below to ensure that you have correclty logged.

You do not need to use CAPS when entering the codes.

Description COMMS code to use Method of communication
COMMUNICATION CODES for all related jobs.    
Uber Eats Job received (each time you receive a job) UE Slack Comms
When you arrive at location of the restaurant (the pickup address) UEA Slack Comms
When you have collected the delivery from the restaurant UEC Slack Comms
When you are proceeding to the delivery address. UEP Slack Comms
When you arrive at the delivery address where the the food item/s is to be delivered UED Slack Comms
UBER EATS Finished / Completed delivery. UEF Slack Comms
Uber Eats City Region Deliveries - Not accepting.
- All Sydney City based deliveries
- Central deliveries
UEX Slack Comms
Uber Eats  customer cancelling Uber Eats Order Delivery UECCD Slack Comms
If there is a problem at the Restaurant, for example the items are not ready.
Use this code with the name of the CCRP of the booking you are waiting for plus the reason of the delay or problem.
... remember to also submit the problem to Uber on the Job App.
UERP {name of CCRP}
+ {explain problem}
Slack Comms
     
THE FOLLOWING COMMUNICATION CODES ARE STANDARD CODES USED- NOT SPECIFICTO UBER EAT JOBS.    
Going on break brk Slack Comms
Need a rest break rb Slack Comms
Need a toilet break tb Slack Comms
Need a stretch break sb Slack Comms
Returning from break or rest or toilet or stretch break rfb Slack Comms
Going to fill up car with fuel fs Slack Comms
Finished filling up the car with fuel and proceeding again fse Slack Comms
Going Offline - for any reason (need to explain reason) ofl Slack Comms
Going back Online, after going Offline onl Slack Comms
Getting out of car / leaving car (for reason that is not job related) lc Slack Comms
Returning to car from getting out or leaving it crt Slack Comms
Delay in going back online (explain why) dll Slack Comms
Need Car Wash / Getting Car Wash cw Slack Comms
Car Wash Finished and proceeding cwe Slack Comms
Customer has International Number to call and confirm int Slack Comms
Unsure of destination address or location dtu Slack Comms
Still Waiting for customer at 30 mins mark w30 Slack Comms or Call Steve B
Empty and waited proceeding to next core area.
To be used when you have stopped and waited in core area for 30 minutes
ewp Slack Comms
Cannot find customer cnf Slack Comms
Issue with Credit Card   Slack Comms to Accounts Dept or Accounts Staff
Customer unhappy   Call Steve B
Did not “Slide to Accept Job” for charges to apply to customer
Needs to be done immediately after finding out.
UEDNS Slack Comms
System Network Area   Slack to Support Team
Mobile Phone Drop Outs / No Charge   Steve B
Passwords / Phone Passcode / System Code   Refer to policy on passwords.
Waiting to long for reply from Events Team   Contact channel supervisor, then office number.
Unsure of how to use Comms System / Comm System not working   Call Steve B first.

 

Nearly 95% of all related calls should be made to the owner Steve B either at the office or his cell/mobile number. Steve B will be able to answer all and most situations and should be notified of most issues, except for the following communications items as listed herein ... Do keep in mind, that if unsure the owner is the first point of call.

The #Chauffeur-Event-Jobs channel has 1 @eventmanager rostered every 8 hours to monitor the channel and allocate jobs to drivers. The @eventmanager rostered is responsible for all Drivers across the Company’s offices and countries. This means that communication to the @eventmanager needs to be done in an orderly manner to ensure that communication between drivers and the rostered event manager is quick and efficient. When communicating on the #Chauffeur-Event-Jobs channel all drivers need to minimize the amount of the time writing on SLACK and how they communicate with the @eventmanagers.

  1. All codes must be entered instantly and immediately without delay. This is to ensure that the rostered staff are able to match jobs to charges and tracking for the safety and security of all Iconic Drivers .

  2. All codes must be entered accurately to ensure the system records all jobs and tracking accurately.

  3. All codes must be entered without the use of the @ tag system. AT NO POINT IS A CODE to be used with the @ tag. The exception to this is when a driver used the break codes or the offline or online codes.

  4. When a driver needs to talk or communicate with the rostered event manager, or supervsior or provide additional information regarding a job, issue, or matter and needs to talk on the #Chauffeur-Event-Jobs channel the driver is to only use @eventmanagers for all communication, conversations, replies. This allows the rostered event manager to reply to all communcations coming in from all drivers on all the lines, but also ensures that if the rostered event manager is busy or unable to reply in due time, that a supervisor, @steve.baltzois or another event manager can be alerted to reply to the driver in a reasonable amount of time.

  5. While at times on the #Chauffeur-Event-Jobs channel the name of the rostered event manager will display to allow you to know who is talking. Where you need to reply on the the #Chauffeur-Event-Jobs channel do not reply to that specific person. This reduces the ability for other supervisors or event managers to assist if the channel is busy with other communications. The name of the event manager is only for driver to see who is communicating. To ensure that drivers are focussed on the work and not who to speak to directly all communication, forwards, replies, conversations must always and only be the group tag of @eventmanagers.

  6. At times the system or the event manager may not always display the name of the person speaking, especially during busy times. This is used when event managers use the group account of @eventmanagers to reply to provide information back to the driver.

Company Contact telephone numbers and emails.

  • Customer telephone number / National Phone Number for Customers: 1300 860 074

  • Office Number for Event Management (do not give this number out to any customers - it is only to be use for internal staff calls): 02 8916-6224

  • Events Team Desktop Mobile Message System (office mobile - we will not answer calls to this mobile number - so don't call it please): 0488 863 175

  • Email address to Events Team: event.managers@iconicperformances.com.au ; event.managers@iconic.productions

  • Company Fax Number: 02 8221-9625

2020-04-30 06:34
Beau Sherman

Metal Silver Toolboxes in Iveco Vans installed hydraulic lift arms

In the Vans the metal toolboxes inside the cargo area of the vans where you put your stuff and where you put all the trusses and weight stuff have installed hydraulic arms to open.  Be gentle when opening and always leave about 1cm from the van walls to open the lid of the toolbox.

2020-06-30 10:36
Darryn (Company Mechanic)

Diesel Additive for Iconic Company Vans Trucks Only

The company vans and trucks now have a Diesel Additive to help improve fuel efficiency and engine stability.  The diesel additive is labelled and placed at different locations in the different vans and trucks, but mostly behind the driver's chair locked in by the black tray tire lifter box.

The diesel additive is designed to be entered into the diesel fuel tanks every 2 full tanks of diesel.  It is better to add it after you refuel the whole tank.  Only 50mLs is needed every 2nd full refuel.  The container has the specific measuring cup to use.

First remove the smaller lid (lock proof).  Slowly squeeze the bottle to fill the small measuring cup to 50mLs.  Pour direct from the long neck funnel into the diesel fuel tank.  Do not pour at the same time of refuelling.

The additive goes in after every 2nd full refuel.  If you are doing 1/2 refuels, add the diesel after 4 refuels of the 1/2 tank.

Oh yes do not forget this diesel additive is only to be poured into the company vans and trucks not rentals or hired vans and trucks.

2020-07-06 15:51
Darryn (Company Mechanic)

Where is the Iconic Warehouse and Studios

The physical address of Iconic Productions Warehouse and Studios is located at

  • Iconic Productions Warehouse & Studios
    Unit 13 / 94 Bryant Street
    Padstow NSW 2211
    Australia

Access to the warehouse still requires permissions, unless you are authorised with Key Asset Authority.  Speak to your Supervisor for approval.

The address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility.  The lease ended on Tuesday 28 July, 2020 and the company has a new large Warehouse/Studios.

2020-07-28 15:09
Faith (Reception)

What is the WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW

The WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW are as follows:

IMPORTANT NOTICE

  1. #1: The information provided here is strictly for the use of Iconic Workers and for business purposes only. All personal use of the Wi-Fi is not permitted. The details are not to be provided to any person who is not a registered Iconic Worker or has not been authorized or approved by the Company Senior Executive Members.
  2. #2: For the security of the details herein, each time you view or access this page you are required to make a brief note on the comment section of this FAQ explaining why you accessed or viewed this page and what for what purpose. You are reminded that all access to the Iconic Knowledge Base FAQ server is logged. Therefore if a comment is not made as required at the time you have logged into this FAQ, this will be deemed as inappropriate and irresponsible behavior and a security breach.

Wi-Fi SSID: Iconic_Studios

Wi-Fi Password / Network Security Key: ruBKVzSJ2XFy#v5C

2023-06-16 04:48
Administrator Iconic System

Server - Workstations - PC

Go to category

WHM Server Iconic Details

Username: root

Password: Iconic2014.!$

2014-09-01 14:16
David Wu

Colonial Show www.thecolonialshow.com.au Administrator Access

Username: admin

Password: Yankee1975.!

2014-08-05 06:44
David Wu

Slackbot Auto Responses and Commands with Slack Communications

Slackbot can respond to messages that members of your team send in public and private channels. Right now, only Team Administrators and Owners can edit Slackbot responses. You can change this in Admin Settings.

 

Text Entered

Slackbot Responds with

rb, tb, sb, brk

Your break has been logged.

es, eos

SHIFT ENDED. Thank you. Your shift has now ended and you have been logged out.  Have a nice day.

Fs

Fuel servicing has now been logged.

Cw

Car wash/clean has been logged.

Rfb

Your return from your break has been logged.

Ss

SHIFT STARTED, and confirmed user account. You have been logged on. Check your volume is 100% on all devices for communication.

Va

Confirmed and logged - you have arrived at VIP PU Location.

Fle

Logged fuel refill completed. Please go online, proceed to CORE AREA for your next job.

Ofl

You have indicated you are OFFLINE. If you haven't please explain why.  An event manager will contact you shortly if required. This has been logged. System COMMS - no reply required.

Onl

Received chauffeur ONLINE.

Lc

Leaving Car Logged. Please explain why, if you have not yet done so.  An event manager will contact if required.

Crt

Logged, chauffeur returned to vehicle.

Dll

Delayed in going back online logged. Information has been sent to the support team.  If required they will contact you.

Cwe

Logged car wash completed. Please go online, proceed to CORE and for your next job.

Lw

Logged - Vehicle low on water - @George has been notified.

Lm

Logged - Vehicle low on condiments - @George has been notified

Lt

Logged - Vehicle low on tissues - @George has been notified

Int

Provide customer name and International Phone number for verification of Job.  An event manager has been notified and will contact the customer shortly. Please wait for reply.  If no reply with 5 minutes, call 0418 120 021

Clf

Logged - vehicle requires cleaning due to customer.  An event manager will respond with procedure code to follow.

Dtu

Unsure of Destination has been logged.  Provide customer name and contact phone number.  An event manager has been notified.  Please standby for response.  If no response within 2 minutes, call 0418 201 045.

w30

Logged - chauffeur on WAIT/HOLD for 30 minutes.  An event manager has been notified. Standby for response.  If not response within 5 minutes call 0418 201 045.

Cnf

Cannot Find Customer has been logged.  Please provide customer name and phone number for job verification ... Standby, an event manager has been notified.  If no response within 2 minutes from customer or event manager call 0418 201 045.

Jdc

Logged - job details changed - provide new details for job verification and account changes.

Cnl

Logged - customer cancelled job - provide customer name, phone number and reason.  Cancellation will be logged upon details received and an event manager will contact customer for verification.

Cdns

Logged - chauffeur DID NOT SLIDE TO BEGIN TRIP - this has been logged to your account.  Call 0418 201 045 for further instructions.

Jr

job received confirmed

Cl

confirmed, customer being called

Av

confirmed, you have arrived at PU location

Pd

confirmed, vehicle proceeding to destination

Dp

confirmed, client dropped at DO destination.  REMINDER, please ensure you have you checked vehicle for lost items, done a quick clean of client seating area, checked you are online on Job System for your next job.

CLSD

Support Team Level 1 (Graham) has finished for the day.  For support contact Level 2 support (Jeet's Team) on Slack Communications or email Jeet at support@iconic.productions or call on 02 8003 3967.

b911

All staff on this channel are currently busy assisting other customers or other staff.  Please wait or try again soon.  Alternatively you may call "The Boss - Steve Baltzois" if urgent.

Call Time Confirm Check/Confirm required.

An UPDATE to a rostered CALL EVENT has occured.  Check your email and confirm by clicking on YES and accepting rostered call Time Event(s).

evtup1

An UPDATE to an EVENT you are rostered on has occurred (see above).  Check your email and confirm by clicking on YES and the UPDATE and your roster on the event.

ncte1

*You have been rostered on a new CALL TIME event.*   Check your email for the CALL TIME details and confirm by clicking on YES and accepting rostered call Time Event(s).  *Please remember your unavailability must be provided 1 month in advance.  If you have not provided your unavailability then you are required to accept your event roster.*   ||   _Iconic Productions has partnered with Rome2Rio and this is a free service for you to use.  The site gives you approximate directions, bus and train numbers to collect and estimated costs to allow you to plan your best way to get at your location on time._  ||   *It is always highly recommended that all CAST & CREW personally contact their accommodation location between 16:00 (4pm) and 17:00 (5pm) to notify the staff at the accommodation of your time of arrival to ensure that if required, a key is left at the door if arriving late or when the site is closed.*

Password Request for =

Your request for The password for the folder/location/program you entered has been received.  Iconic's Server and SLACKBOT will check, confirm and verify your details and request with the appropriate departments, supervisors and folder/server permissions. If your name is listed or you are temporarily approved, SLACKBOT will approve it and you will receive the password in the DIRECT MESSAGE box. Passwords do change periodically and the password you were given be no longer be valid.  The password will be sent to you via DIRECT MESSAGE.  Check your DIRECT MESSAGE inbox periodically.  It may take between 5 minutes to 4 hours to issue the password depending on the number of SlackBot Requests received today.

2016-12-12 02:41
Graham Normanally

What does Operator and/or Worker Mean in all the FAQs?

For the correct definition and meaning across all FAQs where the word OPERATOR or WORKER is used in context it refers to the following.

  • The term OPERATOR herein means and refers to the Owner of the Event, Managing Agent, Iconic Productions and/or it associates.

  • The term WORKER herein means and refers to an employee and/or an Independent Contractor of the OPERATOR.

2016-12-09 03:26
Matthew Walker

Who do I know who to speak to or with on Slack?

There are many different people you can commuicate with in the Company. Working out who to speak with can be difficult, however here are a few tips that would assist you.

You can access the Company Workspace Directory in Slack by clicking on the 3 vertical dots

After pressing the button, click on
.

This will provide you with a list of Staff and contractors within the company.

You can search or scroll through the list to determine who can assist you.

You can also speak with your Team Supervisors. Remember however that each supervisor may work in a different office in a different country in a different time zone. You can see the office the Team Supervisor is working in through the Workspace Directory and click on their name.

If you need help with how to do a task for your Sales or Events work ...

  • It is best to speak with your Team Supervisor on the correct Slack Channel or use the Group Member of

    The

    is a group member account that notifies all Event Staff Globally within the company and your Team Supervisors in that specific channel.

 

If you need help with a customer ...

  • It is often best to use the
    on the correct channel.
  • Unless it is urgent or the customer is upset, there is no need to contact your Team Supervisor for assistance that can be managed by a fellow staff member assigned to that channel.

 

An upset or angry customer ...

  • Refer to your Team Supervisor on the Correct Channel.

 

Computer related problem or technical issue ...

  • In the channel use the
    Group Member account.
  • Computer-related or technical problems should always be spoken with on the
  • Not all staff are trained in technical support and therefore support should be related to the company support staff at all times.

 

Here is a list of possible scenarios and who as a suggestion you should speak with and on what suggested channel.
Please note:

  1. All slack channels have a discription of what the channel should be use for. To learn more about a specific channel and what it is for, follow the SLACK FAQ https://slack.com/intl/en-au/help/articles/201654083-Set-a-channel-topic-or-description#set-or-edit-a-channel-description or https://slack.com/intl/en-au/help/articles/360017938993-What-is-a-channel#use-channels.
  2. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor is at times a required thing to use, however you must remember that Direct or Group Direct Messaging make time a longer time for a reply to be made especially if the worker is not rostered on that day, different timezone, is in a meeting or you have forgotten to use the nametag. Transparency always matters, so most conversations should happen in public channels so that they’re searchable by all worker. The use of Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor should be used for private and confidential conversations and not for private personal matter between workers.
  3. If you have a scenario or are unsure of who to contact during a scenario and it is not listed below, make a comment of your specific scenario, using the Comment button/function and it will be answered and added to the list below.

Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Customer with account enquiry ... Accounts Staff by direct message of #workers_name. #accounts or No, unless you do not have access to the channel mentioned.
Change any Customer Details on the ERM of the Customer Details Account Page. Always use @eventmanagers to notify the event managers and event supervisors #event_management or #sales_team_globally Never
Event billing or travel/location change request ... Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Event time change request Always use @eventmanagers to notify the event managers and event supervisors #event_management Never
Price check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Product availability check ... Always use @eventmanagers to notify the event managers and event supervisors

1st try: #sales_team_globally

2nd try: #event_management

Never
Damaged, broken, lost or stock low of a prop, costume, wardrobe, set, stock inventory, company equipment or item ...

Always use @eventmanagers and the @name_tag of the department supervisor

#props_costumes Never
Question or problem with accommodation, flight, rental car or another travel arrangement of an Iconic Worker.

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Question or problem with accommodation check-in or check-out or contacting the accommodation

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Never
Questions or problems relating to scripts, characters in the script, storyline, editing or grammar/spelling errors, stage directions, rehearsals, character arcs or character profiling and other matters specific to a script ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the company playwriter/scriptwriter

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions on how to use or rehearse with a specific event prop, costume, wardrobe, set, stock inventory, company equipment or item ...

1st try: @name_tag of your Actors Captain

2nd try: @name_tag of your event/show Director.

3rd try: @name_tag of the production supervisor

4th try: @name_tag of the event/show producer

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to visual or audio equipment, cues, or any matter relating to the a/v of a show or event ...

1st try: @name_tag of your Audio or Visual Supervisor

2nd try: @name_tag of your Actors Captain or Stage Manager

3rd try: @name_tag of your event/show Director.

4th try: @name_tag of the production supervisor

5th try: @name_tag of the event/show producer

#audio_sound (if related to audio)
#video_editing (if related to video)

OR

channels that start with #show_
(for example, if the question is related to the Colonial Show, you would use #show_colonial-show)

OR
channels that start with #event_
(excluding the event_management channel)
(for example, if the scenario was related to the event Laser Light Show you would use #event_Laser-Light-Show)
Never
Questions or problems relating to Call Sheet Rosters, Call Sheet Events ...

Always use @eventmanagers to notify the event managers and event supervisors

#event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
How to use the ERM ...

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#general or #random Not necessary
Questions/Problems relating to Customer Account details on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management or #general or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Questions/Problems relating to Customer Opportunities on the ERM

1st try: search the FAQ server.

2nd try: @eventmanagers to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#sales_team_globally or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to Orders, Purchases and Bookings on the ERM

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @accounts-team to notify the event managers and event supervisors

3rd try: specific nametag of #workers_name.

#accounts or #event_management Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions/Problems relating to a vehicle

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

4th try: call the NRMA Business Road Service on 1300 369 349 and provide Membership #990055598 to the operator and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

5th try: calling the company mechanics on 02 9698-2771, identify who you are and what company you are with and ask to speak to Darryn or Karlisle and explain the problem to them. Please note all repairs that require payment must be authorised by the company and you are not authorised to approval repairs.

#administration or #event_management or #general or property_management or #random Yes or if you do not have access to the channels mentioned.
Event Job Time Sheet Error or Late Submission of Event Job Time Sheet

Always use @name_tag of your department supervisor.

#general or #random Yes if you are going to discuss confidential information relating to your event Job Time Sheet.
Questions/Problems with your vehicle log

1st try: @steve.baltzois

2nd try: call @steve.baltzois on slack

3rd try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

#administration or #event_management or #general or property_management or #random Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems or issues about technical equipment, accessing servers, logins, user accounts, iphones, ipads, computers, bluetooth etc.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Problems with accessing or completing a form ...

1st try: @name_tag of your department supervisor

2nd try: use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

on any channel you have access to that is specific to the form. For example if the form relates to the Quantity Submission for of an Event, use the #event_management channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Problems with accessing, using ProjeQtor

*** Please note *** use this only for problems relating to ProjeQtor, not the tasks/activities.

Always use @Support Request from IT Department to notify the support IT staff
*** Important only use this tag once per issue. Using this tag multiple times on a thread or for additional information creates a separate support ticket and can mean delays in response time. If you wish to provide additional information to your request for support create a thread and use the @name_tag of the support workers.

#support No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Questions/Problems with an activity/task/date or other related matter relating to a specific work activity/task that is listed on ProjeQtor

1st try: @name_tag of your worker who issued it or is the requestor of the work activity/task

on any channel you have access to that is specific to the scenario. For example, if the scenario relates to a work activity about a production prop delivery, use the #production_runs_austr channel. No, unless you are providing confidential information like a password or security code or log in details. Still create the support request, however, all confidential information is to be provided to the Support Staff when they have responded to your support ticket. Do not provide confidential information as part of your support request.
Possible Scenario Suggested person Who you should speak with Best channel to use Should you use Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor?
Problems with another worker ...

1st try: search for and follow the grievance policy as written on the FAQ Server.

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: search for and follow the Notification of Liability policy as written on the FAQ Server.

5th try: @steve.baltzois

6th try: call @steve.baltzois on slack

7th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor
Problems with a customer, audience member, or another person not connected or associated with the company

1st try: @eventmanagers to notify the event managers and event supervisors

2nd try: @name_tag of your department supervisor

3rd try: @name_tag of your channel supervisor

4th try: @steve.baltzois

5th try: call @steve.baltzois on slack

6th try: call the office to speak to @steve.baltzois or if you have @steve.baltzois cellphone call direct.

on any channel you have access to that is specific to the scenario. For example if the scenario related to a chauffeur-based CCRP, you would use the #chauffeur-events channel. Not necessary unless your questions is a private matter relating to this scenario where then it is recommended.
Questions problems with your payroll, invoice or payslip

Always use @name_tag of your department account supervisor

NO PUBLIC CHANNEL SHOULD BE USED FOR THIS SCENARIO. IF THIS SCENARIO OCCURS all conversations are to be done using SLACK's DIRECT or GROUP DIRECT private/confidential conversation messaging feature. Yes ALWAYS USE Slack's Direct or Group Direct Messaging for this (private/confidential conversations/messaging) with another Iconic Worker or Supervisor

Questions Asked and Answered:

  1. David Phillip | 07-Jun-2020 07:46 |
    Question: Are there supposed to be any details when it says:
    "Possible Scenario Suggested person Who you should speak with Suggested channel to us"
    1. answered by @steve.baltzois 8-Jun-2020 13:49
      1. I am not sure it was not displaying, however I saved the FAQ again and it seems to have fixed the problem and the scenarios are displaying.

2020-06-08 05:50
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

What do I do if I have seen a broken, or damaged prop, equipment or item or I have broken or damaged company prop or equipment.

  Updated FAQ by Beau Sherman | 05 Dec 2019 13:28 

  1. The company administration team has been looking at a faster and more instant way to report
    1. damages to props, equipment wardrobe.
    2. lost props, equipment or wardrobe
    3. cleaning requirements
    4. low stock order requests
  2. We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred.
  3. This is an instant online form that will automatically go straight to the appropriate department as the server determines it based on the selection process.
  4. It stops all need to have to access ProjeQtor to add the item and reduces the work load of all supervisors by having to fill out the long details of the ProjeQtor.
  5. The form can be completed by all workers of the company who have and can be verified by a slack account.
  6. The form is very easy to use and takes approximately 3-5 minutes to complete as long as there is internet access.
  7. The form works on all smartphones, tablets, and PCs but is designed to be quick responsive and available on the actual smartphone regardless of the size of the screen.
  8. The form can be used for all
    1. event items, props, production or technical equipment
    2. wardrobe / costumes / uniforms
    3. administration/office equipment (eg: desk, chairs)
    4. computer parts / components / devices (computers screens, monitors, bluetooth devices, printers network cards, modems etc)
  9. Damages to other items as listed below please refer to the links as listed below.
  10. To use the new Damage or Low Stock for Props Equipment or Wardrobe Form click here.
    1. After completing the form, you will be required to copy the submission ID and post it on the props_wardrobe channel for reference.
  11. After the form is completed and submitted, the administration staff (receptionists) are now responsible for adding the details to ProjeQtor.

The use of company equipment while at work, regardless of whether it is in the office, at an event, during transport, loading or unloading, or during a bump-in or bump-out all workers and contractors have a responsibility to report the item immediately to their supervisor or on the department channel. Failure in reporting it immediately can be seen as an attempt to mislead the company with regards to damaged equipment and the worker can be held liable for breach of company policy and repairs or replacment of the broken or damaged equipment.

If you find, see or have broken or damaged any company equipment you are to report it immediately using the following process


Description of Item Broken or Damaged ...
Vehicle damage / trailer damage

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Take a photo of the damaged item.
    2. Refer to the Vehicle Travel Log Safety Check Form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Vehicle accident

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company vehicle accident form. Click here for the FAQ policy.

Description of Item Broken or Damaged ...
Property Damage (eg house, gate, fence, building)

  1. Where to report it? use Company form.
  2. What do you need to do to report it?
    1. Complete the company property accident form. Click here for the FAQ policy.

Questions Asked and Answered:

  1. David Phillip | 29-Jun-2020 12:58 |
    Question. This Faq states under point 2: "We have now created an instant form that is to occur immediately when requested or no longer than 60 minutes from the time an incident for props, equipment, wardrobe occurred" However at end of Faq it clearly states: "If you find, see or have broken or damaged any company equipment you are to report it immediately" and that failure to do so could be seen as attempt to mislead company. Is there a 60 minute leeway once a damaged item has been discovered? Await clarification.
    1. answered by @nikolas.harrington 29-Jun-2020 14:52
      1. the form allows up to 60 minutes from the photo taken.  Someone can be doing something busy and not able to complete the form and the date is within 60 minutes of the form submitted.  The policy of immediately report it is what everyone has to follow.

  2. David Phillip | 10-Dec-2019 11:33 |
    Question: For all damaged props or items reported, does the supervisor/actors captain still need to complete activity of ProjeQtor?
    1. ANSWERED BY @beau.sherman | 11-DEC-209 10:16
      No.  The adding of the form details is now the responsibility of the administration staff.  This is to reduce the paperwork load on all supervisors and make the notification of these damages more instant.  You still have to notify the @eventmanagers of the submission ID of the form for reference.

2019-12-11 00:01
Beau Sherman

How to do a specific text string search in server files

To search for a specific text string in the Server Development Software Code Files, use the following

You'd need to use the grep command recursively in terminal, the format would be:
grep -r pattern /directory/to/search
For example, if the pattern you're looking for was the word "bubble" in this directory, the exact command would be:
grep -r bubble /home/iconic/public_html/Iconic_Bookings/livechat

12:20:31 PM

If the string is using special characters or contains more than one word, please use quotation marks

12:21:05 PM
Me

That is helpful, however, where do I do this?

12:21:15 PM
Amy Myers

You need to be using terminal in WHM, cPanel or be otherwise connected to the server using the command line.

12:21:52 PM
Me

Can you please give me some more direction. Where in WHM or cPanel would I use this. I don't understand Command Line.

Amy Myers

In WHM, it's in Home »Server Configuration »Terminal, while in cPanel, the Terminal icon can be found in the "Advanced" section

 

2020-04-27 01:20
Administrator Iconic System

How to Update product event date minimum maximum and total quantity numbers in ERM Datase

To make an overall quick update on the ERM Database to products minimum, maximum and total number allow per day use the following SQL QUERY.

UPDATE producteventdate
      SET mintickets= "2"
      WHERE  productid=49 and date > "2019-12-31";

2019-12-11 06:31
Administrator Iconic System

Casio Watch Operation Guide and Manual No 3199

Official Casio Manual for AE-2000 Watch / Module number 3199.

2020-05-20 04:39
Steve Baltzois

How to record the screen on your iPhone, iPad, or iPod touch

In iOS 11 or later, and iPadOS, you can create a screen recording and capture sound on your iPhone, iPad, or iPod touch.

  1. Record your screen
  2. Go to Settings > Control Center > Customize Controls, then tap next to Screen Recording.
    Swipe up from the bottom edge of any screen. On iPhone X or later or iPad with iOS 12 or later, or iPadOS, swipe down from the upper-right corner of the screen.
  3. Press deeply on gray record icon and tap Microphone.
  4. Tap Start Recording, then wait for the three-second countdown.
  5. Open Control Center and tap red record icon. Or tap the red status bar at the top of your screen and tap Stop.
  6. Go to the Photos app and select your screen recording.

Some apps might not allow you to record audio. You can't record your screen and use screen mirroring at the same time.

Here is the link for more information https://support.apple.com/en-in/HT207935

2020-06-20 07:48
Beau Sherman

Bluetooth iPad Pro Keyboard Manual and Functions

Bluetooth iPad Pro Keyboard Manual and Functions, product specifications and Keyboard Shortcuts.

2020-08-07 06:12
Beau Sherman

Instruction manual Wireless Mouse for Directors AUS Laptop J.Burrows_Elite MS300

Instruction Manual Wireless Mouse for Directors AUS Laptop J.Burrows_Elite MS300

2022-09-18 03:22
Administrator Iconic System

What is the WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW

The WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW are as follows:

IMPORTANT NOTICE

  1. #1: The information provided here is strictly for the use of Iconic Workers and for business purposes only. All personal use of the Wi-Fi is not permitted. The details are not to be provided to any person who is not a registered Iconic Worker or has not been authorized or approved by the Company Senior Executive Members.
  2. #2: For the security of the details herein, each time you view or access this page you are required to make a brief note on the comment section of this FAQ explaining why you accessed or viewed this page and what for what purpose. You are reminded that all access to the Iconic Knowledge Base FAQ server is logged. Therefore if a comment is not made as required at the time you have logged into this FAQ, this will be deemed as inappropriate and irresponsible behavior and a security breach.

Wi-Fi SSID: Iconic_Studios

Wi-Fi Password / Network Security Key: ruBKVzSJ2XFy#v5C

2023-06-16 04:48
Administrator Iconic System

Remembrance Day Live - A Story of November 11

Go to category

Show / event says that the minimum number required is 1 ? PAP displays that. Is it true ?

  1. The quantity is based on the Ticket Purchase Method selected.  if they book per ticket, then they can book 1 per ticket. 
  2. If they book by Day / Show then they would book by event so 1 event is correct two. 
  3. If the ticket purchase method selected is per ticket price than the qty relates to the individual person and ticket. 
  4. If the Ticket Purchase Method selected is Per Event, than the qty relates to a per event.  Proceed to select the number of shows per day and the number of days.

2016-07-04 09:55
Steve Baltzois

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

If the client books a day Entire event then how many tickets he has to buy? or there is a cost for the entire day event fixed ?

When you select the ticket purchase method, it will tell you the number of tickets allowed per event.

2016-11-29 12:09
Steve Baltzois

Is there a cost for the entire day event fixed?

If the ticket purchase method is per event, then the system will inform you of the number of tickets allowed after you select the correct options.

2016-11-29 12:08
Steve Baltzois

How many shows can we perform at the same venue in a day?

The Product Availability Page (PAP) may show 1 or 2 or 3, but speaking to your Team Supervisor if it is at the same place, up to 5 shows allowed on 1 day at same venue. 

IMPORTANT INFORMATION:
Each show must have a between 30-45 minute break between each show if there are multiple shows booked on the same day at the same venue. 

If more than 2 shows required, Matthew said permission required to allow for extra shows on same day at same venue.

2019-09-27 01:24
Steve Baltzois

What is the setup (bump-in) and pack up time (bump out)?

The show takes between 4-5 hours to setup (bump-in).  It takes approximately 3-4 hours to pack up (bump-out).

2016-07-04 10:29
Steve Baltzois

Remembrance Day Live and Gallipoli Live Specific Product Information for this Product only to be visible by STAFF of ICONIC

Specific Product Information mentioned below for this Product is only to be visible by STAFF of ICONIC PRODUCTIONS and ICONIC PERFORMANCES. 

This event i s a real live interactive theater that we will be offer all corporate clients from Civic Centres, Shopping Malls, RSL Clubs across Australia the opportunity to have for their patrons.

The venue can either advertised the show at their venue and have the patrons book the tickets individually online from our website or

  1. They can purchase a set number of tickets and sell it at their price to their patrons. or
  2. They can buy the unlimited ticket price and sell as many tickets as they can but pay only one price per show per day.


When considering the option to sell to the customer indicate the following to them

  1. Unlimited tickets allows them create the price they wish increasing their revenue.
  2. While as a per ticket price means the patrons to the venue would have to purchase each individual ticket from us.
  3. The show is a true dedicated encounter of the diggers (soldiers) who lost their lives for Australia's freedom.
  4. It is a dramatic interactive experience that has won much acclaim from the patrons last year.
  5. It will change their venue for a memorable occasion of respect to the fallen.
  6. It is a fully self-contained production show ideal for adults.

When marketing the show promote the following:

The self-contained Theatre Production runs for 1 ½ hours and is priced either as a per person admission fee (operated and managed by Iconic Performances) or has a Base Show Price per Seats, which offers the (the VENUE) The opportunity to make an additional profit off selling the shows themselves. The price includes the following

  1. Cast of professionally costumed stage performers and full stage show.
  2. Event co-ordinator
  3. Decorations and fit-out for your stage and room
  4. Sound and lighting equipment
  5. “Nurses Costumes” for food serving staff to wear (if required).
  6. Operational manual and tickets to sell
  7. Advertising and marketing material (if required, at an additional cost)


 
We ask that the venue (the contact) provides the following:

  1. Stage Space (meets the minimum requirement as mentioned in Product Info Page
  2. Room with long tables and or dining table and chairs or could be done in a theatre style set-out if they don't want dinner and show.
  3. We do not supply Staff to serve and prepare food and serve the beverages (however this can be arranged at an additional cost)
  4. We do not supply Staff to serve beverages (however this can be arranged at an additional cost)
  5. Please provide Dinner for Iconic Performances cast & crew of 7.

 

Our Theatre, Stage Shows and Live Dinner Shows are designed to suit any corporate, private or function/festival theme and audience.  We have a huge selection of available themes and options that will make your night one to REMEMBER!

RESTAURANTS, FUNCTION CENTERS, DINNER PARTIES
Available day and/or night, lunch and/or dinner this show is guaranteed to bring in extra patronage to the venue organisers restaurant or venue.  Designed to suit people of all ages, the shows are both well written and interactive.  Affordable and priceless you can't go wrong with entertaining your regulars or bringing in new customers and as an added benefit we provide an Event Manager to help you with all your show requirements.

RSL CLUBS, SOLDIERS CLUBS and all CLUBS and Corporate Events
If the club is organising a family day or is not sure what to plan for their patrons, then don't look any further.  Our Live Day, Lunch, and/or Dinner Theatre Shows are the perfect function to entertain, amuse, inspire and offer.  Our Live Theatre Interactive Shows are simple to organise and provide one of the best entertainments across Australia.  Organised in the convenience of the club, we will promote the show, collect bookings and increase your customers delight with the show. We handle most of the hassle of planning an event while you can sit back and enjoy the rewards.  The show is suitable for all nationalities and fits into most function rooms and areas.  Including in each show is an Event Manager and Producer as well.

Private Parties, Christmas Parties, Company Corporate Events, Company Family Parties and/or Functions.
If you are looking for something different to entertain a group of friends, colleagues or customers, then we have the show for you.  Tailor made to suit your needs and requirements our Day/Lunch and/or Evening Dinner Show will amaze, and bring back that spark your looking for.  With heartwarming acoustic music, and breath-taking drum beats that will have everyone asking for more.  From the decor to the food, the lights to the action, the costumes to the live performances you can't go wrong with Iconic Performances Live Shows for Private Parties, Christmas Parties, Company Parties and Functions

2016-07-04 10:34
Steve Baltzois

What is the minimum number of tickets to be purchased for Remembrance Day Live

For a corporate booking, where the event is booking by an organisation or company, the minimum amount of tickets is 100.

2016-07-05 07:36
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Setup props, setting scene Anzac Story, Anzac Live or Rememberance Day Live (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Anzac Story, Anzac Live or Rememberance Day Live

The images and files attached here may only be used by Iconic staff and contractors. At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet. It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2017-04-25 13:10
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Spruiking

Go to category

Spruker Information Spruiking for an Iconic Event

If you are rostered to spruik an event, show, performance for Iconic there are a few important things to do.  This is normally set for Iconic Actors, but you may be asked to do this role too, if you work in Events or Sales.

 

Spruiking should be fun.

 

If you are reading this, then you have Probably Been Rostered to Spruik. 

"Just exactly what is a spruiker?" It's important to know to do perform well. 

The word conjures up notions of showmanship, eloquence, fun, enthusiasm and excitement ... and possibly a little bit of vaudeville.

Whatever your asked to do, at the core of it all is that you are in the performance of connecting and the better you connect, the more you can relate to your customer, the more successful you will be.

Essentially a spruiker is a brand or corporate ambassador who can help you increase brand awareness and sales, enthusiastically represent and reinforce the corporate or brand identity, strengthen relationships and ultimately influence customers to engage and buy more.

At Iconic, Actors/Performers, Sales and Event Staff are rostered periodically to Spruik and are all spruikers will come with varying quirks and talents that, you can make a positive difference to the customer experience and drive sales up.

Great spruikers are company players who are enthusiastic, knowledgeable and most importantly they are influencers.

They can influence passersby to stop thinking about the day-to-day grind of their lives for a momentary diversion of light hearted banter. Once they've caught their attention, they can pique their interest further and influence them to take a look at the offer and perhaps buy.

It's all a numbers game. Get more people looking at you; more will engage and walk in. More people walk in, more people buy. It really is that simple when you have the four P's, product, price, place and promotion.

Your spruiker is a small part of the promotion 'P' that can make a big difference.

There are three important things that professional spruikers do to have your audience coming back time and again. They:

  • Under promise and over deliver every time.
  • Are positive and enthusiastic all the time.
  • Are flexible, go with the flow and can think on their feet.

Nothing fazes a good spruiker. In business, nothing ever really goes exactly to plan, and a talented spruiker has the ability to make the most of the circumstances they are presented with.

One final tip, match your talent to your style. You are chosen to be a sprukier that fits the business brand. Some are flamboyant, colourful and gregarious by nature; others are more corporatized and polished. Great talents are chameleons and can be what you want them to be.  Who are you and what can you bring to the party to Spruik.

Working as a spruiker should be fun for you, your employer and your audience! It's not hard work to produce results if you are enjoying what you are doing and focussed on the outcome.

Entice Customers with the 4 P’s of Spruiking! The master of spruiking can attract attention of genuine prospects without harassing people who really aren’t interested in your offer.

  • Planning
  • Preparation
  • Presence, and
  • Performance!

Then relax and the rest will fall into place.

Before you read and learn/memorise Iconic's Spruiking information, here are some Top Tips for your spruiking performance.

  1. Meet Early.
    • Meet with your client in advance (you may not have a name and will probably speak with the Secretary, but ensure you understand their objectives for the event and the event you are spruiking.

  2. Plan
    • Prepare a mini action plan, review it with your supervisor and agree on the program.

  3. Dot Point
    • Prepare and learn your script.  Make dot point list of the why, what, how and what else for the product you are promoting.

  4. Set Example
    • Be and look happy! Your Audience won’t be drawn in if you don’t make them feel welcome.

  5. Be Contagious
    • Ensure your positive outlook is contagious.

  6. Draw attention
    • Have a sense of presence. Turn heads with colour, music, movement.

  7. Theme
    • Encourage your audience to theme the event

  8. Be Friendly
    • Be friendly but not familiar. Save conversation with friends for later.

 

 Things to remember when Spruiking.

  1. Collect Advertising Pamphets from allocated Storage.
  2. Use the Spruikers Script on company server.
  3. Do not spend anymore than 30 minutes at any one venue.
  4. Make sure you offer pamphlet of advertisement to the right person.
  5. Make sure you state the company phone number.
  6. Where Suit or Actors Costume Wardrobe and be presentable.
  7. Complete Spruiking Form for each completed Venue.  Click here for spruiking form.

2017-07-20 12:28
Ian Roberts and John Frankel

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Strike Me Lucky

Go to category

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

Setup props, setting scene for stage 1, stage 2 shows and events (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Stage 1, stage 2 shows and events.

The images and files attached here may only be used by Iconic staff and contractors.  At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet.  It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2020-02-24 01:52
Graham Normanally

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

View Activity Task List Page

Go to category

How do I make an activity high priority or very important?

Making an activity whether it is a Follow Up or a Schedule an Activity is very easy.

When you are in the SCHEDULE AN ACTIVITY page there are two ways you can make an activity high priority.

Option 1:

    1. Select the option in the Priority drop box
    2. Then select the option of the highest nature.  For example
       You could choose High Stage or Admin Dept Urgent.  For Sales calls, use the stage level importance.

 

Option 2:
Is to select the Color fields next to the the Priority Drop Box. 

While the colors can be used for individual purposes the two Red Colours are mainly and specificially used for IMPORTANT or of the  HIGHEST PRIORITY.

2016-02-03 13:38
Event Managers

Country and State columns in the View Activity Task List Page

We have added two additional columns in the View Activity / Task List Page.

The two additional columns are Country and State.

The reason for this is because the company works 24 hours 7 days week across many different time zones and countries internationally. With the two extra columns you will now be able to quickly at a glance see the activities and what country and state they are based for. This will help you alot to work out your time zone schedule and who to call at the correct times. As a Guide here are the following time zone difference in each associated country based on where you are located, using the Time Zone Map.


Click on this link to use the Time Zone Map. http://www.timeanddate.com/time/map/

When using the map, enter the city you want in the  and then click .

This will show  .  You can add multiple pins to see their times.  Just hover and/or click on the pin for the exact time of that city/ place.

Hover your mouse over any of the red dots to see the name of the city and country and current local time.


2016-02-03 13:33
Support

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

Column Filters in View Activity Task List and how to use it.

The View Activity / Task List has a Column Filter to allow for filtering the activities based on what you are seeking or requiring to find.

To use the Column Filters do this

  1. Press the Column Filters Button

  2. A list of filters will show.  To filter the columns for specific activities, simply enter the required text into the related column filters
    ...

  3. The system automatically filters the activities by each specific entry in each specific column.

2018-06-21 13:47
Nikolas Harrington

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Script - Anzac Show / Event

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - Boombastic BIG SHOW Event (Corporate)

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - Boombastic Science Show Holiday Vacation Care

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - Boombastic Science Show for Primary School Students

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - Colonial Classroom

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Flash Language of Colonial Times and Common Modern Language not used during British Colonial period of Australia 1787 to 1815

Convict Flash Language and Convicts of the early colony had their own ‘flash’ language, made up of slang words developed by criminals in London.

Modern everyday words that did not exist during British Colonial times of Australia from 1787-1815.

  1. Okay or ok (mid 19th century (originally US): probably an abbreviation of orl korrect, humorous form of all correct).
  2. Alright (was first seen in print in 1884.  The Word All Right first recorded around 1820.
  3. Tell me (first seen in 1860).  Replace with Please make it be known to me.
  4. Isn't it (use in Early Middle English, however the more common use of this during the period was Fore it is not so.

Did You Know

To show the fore and middle fingers of the right hand pointing upwards. During the Battle of Agincourt, where 6,000 English soldiers against 25,000 strong French army comprising mainly of the French nobility, the French General Busego ordered that the fore and middle fingers of the right hand of any Englishman captured was to be cut off. This would prevent them at a future time using an arrow from a bow to kill another French soldier. It is reported that as the English soldiers escaped they would turn to the French and stick their fore and middle fingers of the right hand in the air as sign of defiance and to show the French that they have lived to draw and fire another arrow.  There is still literature that tries to eliminate this was ture.

To freeze the balls off a brass monkey. The triangular brass construction on the decks of the man-of-war ships on which the cannon balls sat was called a Monkey. The cannon balls were stacked in a pyramid shape and were made of steel. In the heat of the day both steel and brass expand and in the cool of the night contract. The brass contracts at a faster rate than the steel causing the cannon balls to lose their footings and fall rolling all over the decks. Hence the saying it is cold enough to freeze the balls of a brass monkey.

The Rule of Thumb. A husband was permitted to beat his wife with a stick as a punishment so long as the stick was no thicker than the husband’s thumb. This was considered to be the law of the land and the husband would not be considered to be brutal.

Letting the cat out of the bag. One of the common forms of punishment was to be sentenced to so many lashes with the Cat-o’-Nine Tails commonly referred to as the CAT. The Cat was kept in a hessian bag and prior to the punishment being administered the flogger would remove the Cat from the bag. This is where the saying letting the cat out of the bag.

Not enough room to swing a cat. Because of the technique used in using the Cat-O-Nine tails is so far that the flagellator standing in front of the triangle and to one side would using his flogging arm would take the tails back and swing it over his head and down the across the convict’s back. Room was needed for this method.

Eves dropping. Colonial buildings did not have overhanging eves, so if you were standing next to a building you were said to be eves dropping.

Broadcasting. When the early colonists were sowing seeds they would walk along with bag full of seed and using the arm they would cast a hand full of seeds to arm’s length and continued to repeat the process. This was called broadcasting. 

How the kangaroo got its name. The Kangaroo - type of representation of unique Botany Bay wildlife. Australian native animals became the subject of scientific study and much public fascination in England. The Dutch merchant Pelsaert reported the dama wallaby in 1629 as cats, creatures of miraculous form, as big as a hare. In 1688William Dampier described the banded hare wallaby of Dirk Hartog Island as sort of a raccoon. The name kangaroo was recorded by Sir Joseph Banks at Endeavour River in Northern Queensland. How the kangaroo got its name is shrouded in mystery, but there are three possible explanations –

  1. Captain Cook's men asked Queensland Aborigines what the strange creatures were and they answered Kangaroo which meant what are you saying?
  2. The Aborigines were trying to repeat the words can you tell me what the animal is? The words can you became kangaroo.
  3. When asked what the animal the aborigines answered Kangaroo meaning I don't know.

The truth is we don’t really know now certain and probably never will.. Banks also correctly identified the manual as belonging to the possum family - the largest members of the family Macropodidae Herbivorous marsupials of the Australian region, with powerful hind legs developed for leaping, a sturdy tail serving as support and balance, a small short forehead. There were many different species in habiting the entire continent.

Where did Australia come from. Australia. The word Australia applied to a large, hypothetical land-mass in the southern hemisphere crept into use from about 1600 onwards. It originates, of course, from the Latin word for south, or the south. In the eighteenth century, however, the continent of Australia, as it became increasingly known to Europeans, was commonly referred to as New Holland or Terra Australis, the `Southern Land'. The first reference to Australia, meaning the continent of Australia, in a printed book appeared in Sir George Shaw's Zoology of New Holland in 1794. By 1814 Matthew Flinders was writing that in his opinion the word Australia was "more agreeable to the ear" than the term Terra Australis, though the word was not yet in use, although the word appeared on his charts. The first official use of the word Australia appears to have been in the journal of Governor Lachlan Macquarie for 30th September 1816. From this time Australia rapidly replaced New Holland as the accepted name, though until Federation in 1901. There was a view often ststed that the word did not include Tasmania.

Botany Bay. When Governor Arthur Phillip sailed for New Holland with the First Fleet in 1787, he expected to establish the convict settlement at Botany Bay, south of Sydney. Captain James Cook had found Botany Bay in 1770 and surveyed it, and it was recommended for settlement by Sir Joseph Banks, who had been with Cook. At the time of the arrival of the First Fleet in Botany Bay in 1788 the existence of Port Jackson was not known to the Europeans, but Phillip soon located it and, as every schoolchild knows, landed his expedition at Sydney Cove. Port Jackson was a harbor greatly superior to Botany Bay.  Botany Bay, however, remained the general term in use by outsiders for the settlement for many years, even being extended generally to cover all subsequent European settlements in Australia. It was still being used as a misnomer filly years and more after 1788, and gave rise to many expressions such as Botany Bay Swell and (of the emancipist Samuel Terry) Botany Bay Rothschild. In England it even acquired metaphorical meaning, remote fields on English firms being named "Botany Bay".  Although what is called a catachresis (which means an incorrect use of words) Botany Bay is still sometimes used lightly or jocularly to refer to the European settlement of Australia in the early days, and there is no objection to this.

The Cat-o’-nine Tails. Commonly referred to as The Lash or The Cat. The lash was the primary form of punishment for the first fifty years of transportation – it was, above all, quick and cheap. In the barracks and the road gangs, visitors were often shocked to see that so many men had been flogged. He cat frequently left welts on the skin. Most convicts bore it with fortitude though now and then one or more of the youthful ones cried out. The older men usually submitted with sullen silence, occasionally even with apparent indifference.

Expressions soon developed relating to floggings to convicts

  • a red shirt - for a back scared by the lash
  • Botany Bay Dozen - 25 lashes
  • a bob – 50 lashes
  • a bull – 75 lashes
  • a canary – 100 lashes
  • the domino – the last lash in a flogging
  • three sisters – flogging triangle

'Flash' language’

Convicts of the early colony had their own ‘flash’ language, made up of slang words developed by criminals in London.  Outsiders couldn’t understand the language, so convicts were able to undermine the authorities with their words.  As many of the convicts had spent a considerable time in goal before being transported, they would have arrived in the colony proficient in the use of prison cant. This became the Flash Language of the convicts.  Words and expressions that were common at the time are:

  • a flash-bag or a swish:  a shirt
  • a hog: one shilling
  • two hogs: two shillings 
  • bang up:   well dressed or well equipped
  • duds:    female clothing
  • slops:   clothing   
  • a sock:  a pocket
  • a chum:a likeable person, a friend
  • to split: to betray somebody
  • a mill:  a fight  
  • to mill a person: to fight someone and beat him
  • a milling cove:   a pugilist
  • a lark:   fun or sport of any kind
  • knocking up a lark: planning fun or sport:
  • legspins or gams:
  • queer gams: legs of a peculiar shape
  • queer lamps: sore or weak eyes  
  • mitts:  gloves
  • a stake: any booty obtained by robbery or gambling  
  • his nabs:  himself  
  • a lushy cove: a drunken person
  • a lush: a drunk
  • to wack the blunt:   to share the money
  • to wack the grub:    to share the food
  • to grub well:to eat well
  • a galloot or swaddy:a soldier
  • a nib: a gentleman
  • traps: constables of any description
  • to beef:  a constable of any description
  • to bounce: to bully or threaten
  • to crab someone: to put someone in a bad mood
  • to try it on:  to attempt a doubtful activity
  • a buffer: a dog
  • a jigger: a low window
  • sticks: household furniture  
  • a dollop: a large quantity of anything'
  • to fox someone:  to trick
  • a cockatooa convict lookout
  • a bolter a runaway convict

To this was added convict slang; for example, soon after the First Fleet dropped anchor in Sydney Cove, the settlement became known as The Camp, Norfolk Island as Ocean Hell. Aborigines as Crows, and the Goal as Logs, it being of log construction.  Convict slang for various characters in the Colony:

  • Clishmaclaver: Noises made by people that are loud and sound important, but are virtually meaningless.
  • Jackanapes: Fool, clown, self-important clot.
  • Misbegotten: Ill-conceived, stupid, illegitimate.
  • Miscreant: Criminal, disobedient, a breaker of rules.
  • Rapscallion: Rascal, scamp, wild in behavior.
  •  

Derogatory terms that were used in the Colony:

  • Nodcock 
  • Niddy-hoddy 
  • Tom's fool
  • Old Lag
  • Addle-brained
  • Graloot
  • Lobster back
  • Scum

Convict James Hardy Vaux documented these words in 1812 in his A vocabulary of the Flash Language, published in 1819. The following is a selection of words from Vaux’s dictionary, and other words in use in the early colony, that relate to the lives of the 50 Hyde Park Barracks convicts in the ‘Lags & Swells’.

  • bad = a convict who cooperates with police and officials
  • bellowser = a man transported for the term of his natural life
  • bit-faker = a coiner, maker of counterfeit money
  • bolter = one who runs away or leaves a place suddenly
  • boned = taken into custody
  • breech'd = flush with money, ‘in town’
  • brisket-beater = a Roman Catholic
  • bug = nickname given to Englishmen by the Irish
  • bush'd = poor, without money
  • buz cove = a pickpocket
  • buz coves = a female pickpocket
  • charley = a watchman
  • cly-faker = a pickpocket
  • cockatoo = a convict who served a sentence on Cockatoo Island
  • cracksman = a house-breaker
  • crap'd = hanged
  • croppy = a convict (originally an Irish convict)
  • darbie'd = fettered (wearing chains or irons)
  • done = convicted
  • file = a person who has had a long course of experience in the arts of fraud
  • floor'd = so drunk as to be incapable of standing
  • fly = vigilant, cunning, not easily duped
  • galloot = a soldier
  • grab'd = taken, apprehended
  • horney = a constable
  • in town = flush with money, ‘breech’d’
  • kid = a child, but particularly a boy who begins thieving at an early age
  • kinchen = a young lad
  • knuckler = a pickpocket
  • lifer = someone transported with a life sentence
  • lag = a convict under sentence of transportation
  • lagger = a sailor
  • lushy cove = a drunken man
  • lushy = drunk, intoxicated
  • mollisher = a woman
  • nibb'd = taken into custody
  • nibbler = a pilferer or petty thief
  • pall = a partner, companion, associate or accomplice
  • pebble = a convict whose behaviour is incorrigible
  • prig = a thief
  • pulled up = taken into custody, in confinement
  • queer gam'd = bandy legged, or having otherwise deformed legs
  • queer = bad, counterfeit, false, unwell in health
  • qock'd = forgetful, absent in mind
  • rump'd = flogged or scourged
  • sevener = a convict sentenced to a term of seven years’ transportation
  • scamp = a highwayman, man who commits robbery on the highway
  • scrag'd = hanged
  • scurf'd = taken into custody
  • shook = synonymous with ‘rock’d’
  • slang'd = fettered (wearing chains or irons)
  • sneaksman = a man or boy who ‘goes upon the sneak’ (robs houses or shops)
  • sharp = a gambler, cheat or swindler
  • swell = a gentleman or any well-dressed person
  • swish'd = married
  • swoddy = a soldier
  • tobyman = a highwayman
  • toddler = an infirm elderly person
  • top'd = hanged
  • ticketer = man or woman holding a ticket of leave
  • up in the stirrups = a man who is ‘in Swell Street’, that is, having plenty of money
  • vardo-gill = wagoner

Greeting of the Convict Flash Language

  • Isn’t it a grand day
  • How do ‘ee do?
  • Good day to you!
  • Good morning good sir/mistress
  • May the saints be praised, ‘tis y’self!
  • Hullo, how be you?
  • Welcome to the colony   
  • Top O’ mornin’ to yer!
  • Is’nt it a cruel day?

Farewells

  • Fare thee well
  • God Speed
  • Haste thee back
  • Fare well t’yer
  • God bless and keep you

General Terms

  • Sir
  • ma’am
  • miss
  • lass
  • master
  • lad young ’um
  • zur
  • mum
  • missy
  • lassie
  • esquire
  • laddie
  • bogtrotter
  • guv
  • mistress
  • maid
  • girlie
  • young man
  • m‘boy
  • pup

Questions and their Answer

  • Good morning Ar reckon ‘tis!
  • That’s the truth1
  • There’s many who’d say so!
  • Aye, that be so
  • Aye; and how be you this fine/wet day
  • How are you?  I be well thank ye
  • I be feeling poorly t’day
  • Fine; and y’self
  • Where are you from?   ‘tis from Ireland I am
    • I be Scottish
    • I be from Devon
    • The old country
    • Country Cork
    • The old dart
  • Where do you live?
    • In the barracks
    • I be rom the Green Hill (Windsor)
    •   I’m visiting from Parramatta
    • Government Farm at Castle Hill

2012-03-12 12:13
John Frankel

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - Colonial Experience 2 hour Show

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Flash Language of Colonial Times and Common Modern Language not used during British Colonial period of Australia 1787 to 1815

Convict Flash Language and Convicts of the early colony had their own ‘flash’ language, made up of slang words developed by criminals in London.

Modern everyday words that did not exist during British Colonial times of Australia from 1787-1815.

  1. Okay or ok (mid 19th century (originally US): probably an abbreviation of orl korrect, humorous form of all correct).
  2. Alright (was first seen in print in 1884.  The Word All Right first recorded around 1820.
  3. Tell me (first seen in 1860).  Replace with Please make it be known to me.
  4. Isn't it (use in Early Middle English, however the more common use of this during the period was Fore it is not so.

Did You Know

To show the fore and middle fingers of the right hand pointing upwards. During the Battle of Agincourt, where 6,000 English soldiers against 25,000 strong French army comprising mainly of the French nobility, the French General Busego ordered that the fore and middle fingers of the right hand of any Englishman captured was to be cut off. This would prevent them at a future time using an arrow from a bow to kill another French soldier. It is reported that as the English soldiers escaped they would turn to the French and stick their fore and middle fingers of the right hand in the air as sign of defiance and to show the French that they have lived to draw and fire another arrow.  There is still literature that tries to eliminate this was ture.

To freeze the balls off a brass monkey. The triangular brass construction on the decks of the man-of-war ships on which the cannon balls sat was called a Monkey. The cannon balls were stacked in a pyramid shape and were made of steel. In the heat of the day both steel and brass expand and in the cool of the night contract. The brass contracts at a faster rate than the steel causing the cannon balls to lose their footings and fall rolling all over the decks. Hence the saying it is cold enough to freeze the balls of a brass monkey.

The Rule of Thumb. A husband was permitted to beat his wife with a stick as a punishment so long as the stick was no thicker than the husband’s thumb. This was considered to be the law of the land and the husband would not be considered to be brutal.

Letting the cat out of the bag. One of the common forms of punishment was to be sentenced to so many lashes with the Cat-o’-Nine Tails commonly referred to as the CAT. The Cat was kept in a hessian bag and prior to the punishment being administered the flogger would remove the Cat from the bag. This is where the saying letting the cat out of the bag.

Not enough room to swing a cat. Because of the technique used in using the Cat-O-Nine tails is so far that the flagellator standing in front of the triangle and to one side would using his flogging arm would take the tails back and swing it over his head and down the across the convict’s back. Room was needed for this method.

Eves dropping. Colonial buildings did not have overhanging eves, so if you were standing next to a building you were said to be eves dropping.

Broadcasting. When the early colonists were sowing seeds they would walk along with bag full of seed and using the arm they would cast a hand full of seeds to arm’s length and continued to repeat the process. This was called broadcasting. 

How the kangaroo got its name. The Kangaroo - type of representation of unique Botany Bay wildlife. Australian native animals became the subject of scientific study and much public fascination in England. The Dutch merchant Pelsaert reported the dama wallaby in 1629 as cats, creatures of miraculous form, as big as a hare. In 1688William Dampier described the banded hare wallaby of Dirk Hartog Island as sort of a raccoon. The name kangaroo was recorded by Sir Joseph Banks at Endeavour River in Northern Queensland. How the kangaroo got its name is shrouded in mystery, but there are three possible explanations –

  1. Captain Cook's men asked Queensland Aborigines what the strange creatures were and they answered Kangaroo which meant what are you saying?
  2. The Aborigines were trying to repeat the words can you tell me what the animal is? The words can you became kangaroo.
  3. When asked what the animal the aborigines answered Kangaroo meaning I don't know.

The truth is we don’t really know now certain and probably never will.. Banks also correctly identified the manual as belonging to the possum family - the largest members of the family Macropodidae Herbivorous marsupials of the Australian region, with powerful hind legs developed for leaping, a sturdy tail serving as support and balance, a small short forehead. There were many different species in habiting the entire continent.

Where did Australia come from. Australia. The word Australia applied to a large, hypothetical land-mass in the southern hemisphere crept into use from about 1600 onwards. It originates, of course, from the Latin word for south, or the south. In the eighteenth century, however, the continent of Australia, as it became increasingly known to Europeans, was commonly referred to as New Holland or Terra Australis, the `Southern Land'. The first reference to Australia, meaning the continent of Australia, in a printed book appeared in Sir George Shaw's Zoology of New Holland in 1794. By 1814 Matthew Flinders was writing that in his opinion the word Australia was "more agreeable to the ear" than the term Terra Australis, though the word was not yet in use, although the word appeared on his charts. The first official use of the word Australia appears to have been in the journal of Governor Lachlan Macquarie for 30th September 1816. From this time Australia rapidly replaced New Holland as the accepted name, though until Federation in 1901. There was a view often ststed that the word did not include Tasmania.

Botany Bay. When Governor Arthur Phillip sailed for New Holland with the First Fleet in 1787, he expected to establish the convict settlement at Botany Bay, south of Sydney. Captain James Cook had found Botany Bay in 1770 and surveyed it, and it was recommended for settlement by Sir Joseph Banks, who had been with Cook. At the time of the arrival of the First Fleet in Botany Bay in 1788 the existence of Port Jackson was not known to the Europeans, but Phillip soon located it and, as every schoolchild knows, landed his expedition at Sydney Cove. Port Jackson was a harbor greatly superior to Botany Bay.  Botany Bay, however, remained the general term in use by outsiders for the settlement for many years, even being extended generally to cover all subsequent European settlements in Australia. It was still being used as a misnomer filly years and more after 1788, and gave rise to many expressions such as Botany Bay Swell and (of the emancipist Samuel Terry) Botany Bay Rothschild. In England it even acquired metaphorical meaning, remote fields on English firms being named "Botany Bay".  Although what is called a catachresis (which means an incorrect use of words) Botany Bay is still sometimes used lightly or jocularly to refer to the European settlement of Australia in the early days, and there is no objection to this.

The Cat-o’-nine Tails. Commonly referred to as The Lash or The Cat. The lash was the primary form of punishment for the first fifty years of transportation – it was, above all, quick and cheap. In the barracks and the road gangs, visitors were often shocked to see that so many men had been flogged. He cat frequently left welts on the skin. Most convicts bore it with fortitude though now and then one or more of the youthful ones cried out. The older men usually submitted with sullen silence, occasionally even with apparent indifference.

Expressions soon developed relating to floggings to convicts

  • a red shirt - for a back scared by the lash
  • Botany Bay Dozen - 25 lashes
  • a bob – 50 lashes
  • a bull – 75 lashes
  • a canary – 100 lashes
  • the domino – the last lash in a flogging
  • three sisters – flogging triangle

'Flash' language’

Convicts of the early colony had their own ‘flash’ language, made up of slang words developed by criminals in London.  Outsiders couldn’t understand the language, so convicts were able to undermine the authorities with their words.  As many of the convicts had spent a considerable time in goal before being transported, they would have arrived in the colony proficient in the use of prison cant. This became the Flash Language of the convicts.  Words and expressions that were common at the time are:

  • a flash-bag or a swish:  a shirt
  • a hog: one shilling
  • two hogs: two shillings 
  • bang up:   well dressed or well equipped
  • duds:    female clothing
  • slops:   clothing   
  • a sock:  a pocket
  • a chum:a likeable person, a friend
  • to split: to betray somebody
  • a mill:  a fight  
  • to mill a person: to fight someone and beat him
  • a milling cove:   a pugilist
  • a lark:   fun or sport of any kind
  • knocking up a lark: planning fun or sport:
  • legspins or gams:
  • queer gams: legs of a peculiar shape
  • queer lamps: sore or weak eyes  
  • mitts:  gloves
  • a stake: any booty obtained by robbery or gambling  
  • his nabs:  himself  
  • a lushy cove: a drunken person
  • a lush: a drunk
  • to wack the blunt:   to share the money
  • to wack the grub:    to share the food
  • to grub well:to eat well
  • a galloot or swaddy:a soldier
  • a nib: a gentleman
  • traps: constables of any description
  • to beef:  a constable of any description
  • to bounce: to bully or threaten
  • to crab someone: to put someone in a bad mood
  • to try it on:  to attempt a doubtful activity
  • a buffer: a dog
  • a jigger: a low window
  • sticks: household furniture  
  • a dollop: a large quantity of anything'
  • to fox someone:  to trick
  • a cockatooa convict lookout
  • a bolter a runaway convict

To this was added convict slang; for example, soon after the First Fleet dropped anchor in Sydney Cove, the settlement became known as The Camp, Norfolk Island as Ocean Hell. Aborigines as Crows, and the Goal as Logs, it being of log construction.  Convict slang for various characters in the Colony:

  • Clishmaclaver: Noises made by people that are loud and sound important, but are virtually meaningless.
  • Jackanapes: Fool, clown, self-important clot.
  • Misbegotten: Ill-conceived, stupid, illegitimate.
  • Miscreant: Criminal, disobedient, a breaker of rules.
  • Rapscallion: Rascal, scamp, wild in behavior.
  •  

Derogatory terms that were used in the Colony:

  • Nodcock 
  • Niddy-hoddy 
  • Tom's fool
  • Old Lag
  • Addle-brained
  • Graloot
  • Lobster back
  • Scum

Convict James Hardy Vaux documented these words in 1812 in his A vocabulary of the Flash Language, published in 1819. The following is a selection of words from Vaux’s dictionary, and other words in use in the early colony, that relate to the lives of the 50 Hyde Park Barracks convicts in the ‘Lags & Swells’.

  • bad = a convict who cooperates with police and officials
  • bellowser = a man transported for the term of his natural life
  • bit-faker = a coiner, maker of counterfeit money
  • bolter = one who runs away or leaves a place suddenly
  • boned = taken into custody
  • breech'd = flush with money, ‘in town’
  • brisket-beater = a Roman Catholic
  • bug = nickname given to Englishmen by the Irish
  • bush'd = poor, without money
  • buz cove = a pickpocket
  • buz coves = a female pickpocket
  • charley = a watchman
  • cly-faker = a pickpocket
  • cockatoo = a convict who served a sentence on Cockatoo Island
  • cracksman = a house-breaker
  • crap'd = hanged
  • croppy = a convict (originally an Irish convict)
  • darbie'd = fettered (wearing chains or irons)
  • done = convicted
  • file = a person who has had a long course of experience in the arts of fraud
  • floor'd = so drunk as to be incapable of standing
  • fly = vigilant, cunning, not easily duped
  • galloot = a soldier
  • grab'd = taken, apprehended
  • horney = a constable
  • in town = flush with money, ‘breech’d’
  • kid = a child, but particularly a boy who begins thieving at an early age
  • kinchen = a young lad
  • knuckler = a pickpocket
  • lifer = someone transported with a life sentence
  • lag = a convict under sentence of transportation
  • lagger = a sailor
  • lushy cove = a drunken man
  • lushy = drunk, intoxicated
  • mollisher = a woman
  • nibb'd = taken into custody
  • nibbler = a pilferer or petty thief
  • pall = a partner, companion, associate or accomplice
  • pebble = a convict whose behaviour is incorrigible
  • prig = a thief
  • pulled up = taken into custody, in confinement
  • queer gam'd = bandy legged, or having otherwise deformed legs
  • queer = bad, counterfeit, false, unwell in health
  • qock'd = forgetful, absent in mind
  • rump'd = flogged or scourged
  • sevener = a convict sentenced to a term of seven years’ transportation
  • scamp = a highwayman, man who commits robbery on the highway
  • scrag'd = hanged
  • scurf'd = taken into custody
  • shook = synonymous with ‘rock’d’
  • slang'd = fettered (wearing chains or irons)
  • sneaksman = a man or boy who ‘goes upon the sneak’ (robs houses or shops)
  • sharp = a gambler, cheat or swindler
  • swell = a gentleman or any well-dressed person
  • swish'd = married
  • swoddy = a soldier
  • tobyman = a highwayman
  • toddler = an infirm elderly person
  • top'd = hanged
  • ticketer = man or woman holding a ticket of leave
  • up in the stirrups = a man who is ‘in Swell Street’, that is, having plenty of money
  • vardo-gill = wagoner

Greeting of the Convict Flash Language

  • Isn’t it a grand day
  • How do ‘ee do?
  • Good day to you!
  • Good morning good sir/mistress
  • May the saints be praised, ‘tis y’self!
  • Hullo, how be you?
  • Welcome to the colony   
  • Top O’ mornin’ to yer!
  • Is’nt it a cruel day?

Farewells

  • Fare thee well
  • God Speed
  • Haste thee back
  • Fare well t’yer
  • God bless and keep you

General Terms

  • Sir
  • ma’am
  • miss
  • lass
  • master
  • lad young ’um
  • zur
  • mum
  • missy
  • lassie
  • esquire
  • laddie
  • bogtrotter
  • guv
  • mistress
  • maid
  • girlie
  • young man
  • m‘boy
  • pup

Questions and their Answer

  • Good morning Ar reckon ‘tis!
  • That’s the truth1
  • There’s many who’d say so!
  • Aye, that be so
  • Aye; and how be you this fine/wet day
  • How are you?  I be well thank ye
  • I be feeling poorly t’day
  • Fine; and y’self
  • Where are you from?   ‘tis from Ireland I am
    • I be Scottish
    • I be from Devon
    • The old country
    • Country Cork
    • The old dart
  • Where do you live?
    • In the barracks
    • I be rom the Green Hill (Windsor)
    •   I’m visiting from Parramatta
    • Government Farm at Castle Hill

2012-03-12 12:13
John Frankel

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - Colonial Show

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Flash Language of Colonial Times and Common Modern Language not used during British Colonial period of Australia 1787 to 1815

Convict Flash Language and Convicts of the early colony had their own ‘flash’ language, made up of slang words developed by criminals in London.

Modern everyday words that did not exist during British Colonial times of Australia from 1787-1815.

  1. Okay or ok (mid 19th century (originally US): probably an abbreviation of orl korrect, humorous form of all correct).
  2. Alright (was first seen in print in 1884.  The Word All Right first recorded around 1820.
  3. Tell me (first seen in 1860).  Replace with Please make it be known to me.
  4. Isn't it (use in Early Middle English, however the more common use of this during the period was Fore it is not so.

Did You Know

To show the fore and middle fingers of the right hand pointing upwards. During the Battle of Agincourt, where 6,000 English soldiers against 25,000 strong French army comprising mainly of the French nobility, the French General Busego ordered that the fore and middle fingers of the right hand of any Englishman captured was to be cut off. This would prevent them at a future time using an arrow from a bow to kill another French soldier. It is reported that as the English soldiers escaped they would turn to the French and stick their fore and middle fingers of the right hand in the air as sign of defiance and to show the French that they have lived to draw and fire another arrow.  There is still literature that tries to eliminate this was ture.

To freeze the balls off a brass monkey. The triangular brass construction on the decks of the man-of-war ships on which the cannon balls sat was called a Monkey. The cannon balls were stacked in a pyramid shape and were made of steel. In the heat of the day both steel and brass expand and in the cool of the night contract. The brass contracts at a faster rate than the steel causing the cannon balls to lose their footings and fall rolling all over the decks. Hence the saying it is cold enough to freeze the balls of a brass monkey.

The Rule of Thumb. A husband was permitted to beat his wife with a stick as a punishment so long as the stick was no thicker than the husband’s thumb. This was considered to be the law of the land and the husband would not be considered to be brutal.

Letting the cat out of the bag. One of the common forms of punishment was to be sentenced to so many lashes with the Cat-o’-Nine Tails commonly referred to as the CAT. The Cat was kept in a hessian bag and prior to the punishment being administered the flogger would remove the Cat from the bag. This is where the saying letting the cat out of the bag.

Not enough room to swing a cat. Because of the technique used in using the Cat-O-Nine tails is so far that the flagellator standing in front of the triangle and to one side would using his flogging arm would take the tails back and swing it over his head and down the across the convict’s back. Room was needed for this method.

Eves dropping. Colonial buildings did not have overhanging eves, so if you were standing next to a building you were said to be eves dropping.

Broadcasting. When the early colonists were sowing seeds they would walk along with bag full of seed and using the arm they would cast a hand full of seeds to arm’s length and continued to repeat the process. This was called broadcasting. 

How the kangaroo got its name. The Kangaroo - type of representation of unique Botany Bay wildlife. Australian native animals became the subject of scientific study and much public fascination in England. The Dutch merchant Pelsaert reported the dama wallaby in 1629 as cats, creatures of miraculous form, as big as a hare. In 1688William Dampier described the banded hare wallaby of Dirk Hartog Island as sort of a raccoon. The name kangaroo was recorded by Sir Joseph Banks at Endeavour River in Northern Queensland. How the kangaroo got its name is shrouded in mystery, but there are three possible explanations –

  1. Captain Cook's men asked Queensland Aborigines what the strange creatures were and they answered Kangaroo which meant what are you saying?
  2. The Aborigines were trying to repeat the words can you tell me what the animal is? The words can you became kangaroo.
  3. When asked what the animal the aborigines answered Kangaroo meaning I don't know.

The truth is we don’t really know now certain and probably never will.. Banks also correctly identified the manual as belonging to the possum family - the largest members of the family Macropodidae Herbivorous marsupials of the Australian region, with powerful hind legs developed for leaping, a sturdy tail serving as support and balance, a small short forehead. There were many different species in habiting the entire continent.

Where did Australia come from. Australia. The word Australia applied to a large, hypothetical land-mass in the southern hemisphere crept into use from about 1600 onwards. It originates, of course, from the Latin word for south, or the south. In the eighteenth century, however, the continent of Australia, as it became increasingly known to Europeans, was commonly referred to as New Holland or Terra Australis, the `Southern Land'. The first reference to Australia, meaning the continent of Australia, in a printed book appeared in Sir George Shaw's Zoology of New Holland in 1794. By 1814 Matthew Flinders was writing that in his opinion the word Australia was "more agreeable to the ear" than the term Terra Australis, though the word was not yet in use, although the word appeared on his charts. The first official use of the word Australia appears to have been in the journal of Governor Lachlan Macquarie for 30th September 1816. From this time Australia rapidly replaced New Holland as the accepted name, though until Federation in 1901. There was a view often ststed that the word did not include Tasmania.

Botany Bay. When Governor Arthur Phillip sailed for New Holland with the First Fleet in 1787, he expected to establish the convict settlement at Botany Bay, south of Sydney. Captain James Cook had found Botany Bay in 1770 and surveyed it, and it was recommended for settlement by Sir Joseph Banks, who had been with Cook. At the time of the arrival of the First Fleet in Botany Bay in 1788 the existence of Port Jackson was not known to the Europeans, but Phillip soon located it and, as every schoolchild knows, landed his expedition at Sydney Cove. Port Jackson was a harbor greatly superior to Botany Bay.  Botany Bay, however, remained the general term in use by outsiders for the settlement for many years, even being extended generally to cover all subsequent European settlements in Australia. It was still being used as a misnomer filly years and more after 1788, and gave rise to many expressions such as Botany Bay Swell and (of the emancipist Samuel Terry) Botany Bay Rothschild. In England it even acquired metaphorical meaning, remote fields on English firms being named "Botany Bay".  Although what is called a catachresis (which means an incorrect use of words) Botany Bay is still sometimes used lightly or jocularly to refer to the European settlement of Australia in the early days, and there is no objection to this.

The Cat-o’-nine Tails. Commonly referred to as The Lash or The Cat. The lash was the primary form of punishment for the first fifty years of transportation – it was, above all, quick and cheap. In the barracks and the road gangs, visitors were often shocked to see that so many men had been flogged. He cat frequently left welts on the skin. Most convicts bore it with fortitude though now and then one or more of the youthful ones cried out. The older men usually submitted with sullen silence, occasionally even with apparent indifference.

Expressions soon developed relating to floggings to convicts

  • a red shirt - for a back scared by the lash
  • Botany Bay Dozen - 25 lashes
  • a bob – 50 lashes
  • a bull – 75 lashes
  • a canary – 100 lashes
  • the domino – the last lash in a flogging
  • three sisters – flogging triangle

'Flash' language’

Convicts of the early colony had their own ‘flash’ language, made up of slang words developed by criminals in London.  Outsiders couldn’t understand the language, so convicts were able to undermine the authorities with their words.  As many of the convicts had spent a considerable time in goal before being transported, they would have arrived in the colony proficient in the use of prison cant. This became the Flash Language of the convicts.  Words and expressions that were common at the time are:

  • a flash-bag or a swish:  a shirt
  • a hog: one shilling
  • two hogs: two shillings 
  • bang up:   well dressed or well equipped
  • duds:    female clothing
  • slops:   clothing   
  • a sock:  a pocket
  • a chum:a likeable person, a friend
  • to split: to betray somebody
  • a mill:  a fight  
  • to mill a person: to fight someone and beat him
  • a milling cove:   a pugilist
  • a lark:   fun or sport of any kind
  • knocking up a lark: planning fun or sport:
  • legspins or gams:
  • queer gams: legs of a peculiar shape
  • queer lamps: sore or weak eyes  
  • mitts:  gloves
  • a stake: any booty obtained by robbery or gambling  
  • his nabs:  himself  
  • a lushy cove: a drunken person
  • a lush: a drunk
  • to wack the blunt:   to share the money
  • to wack the grub:    to share the food
  • to grub well:to eat well
  • a galloot or swaddy:a soldier
  • a nib: a gentleman
  • traps: constables of any description
  • to beef:  a constable of any description
  • to bounce: to bully or threaten
  • to crab someone: to put someone in a bad mood
  • to try it on:  to attempt a doubtful activity
  • a buffer: a dog
  • a jigger: a low window
  • sticks: household furniture  
  • a dollop: a large quantity of anything'
  • to fox someone:  to trick
  • a cockatooa convict lookout
  • a bolter a runaway convict

To this was added convict slang; for example, soon after the First Fleet dropped anchor in Sydney Cove, the settlement became known as The Camp, Norfolk Island as Ocean Hell. Aborigines as Crows, and the Goal as Logs, it being of log construction.  Convict slang for various characters in the Colony:

  • Clishmaclaver: Noises made by people that are loud and sound important, but are virtually meaningless.
  • Jackanapes: Fool, clown, self-important clot.
  • Misbegotten: Ill-conceived, stupid, illegitimate.
  • Miscreant: Criminal, disobedient, a breaker of rules.
  • Rapscallion: Rascal, scamp, wild in behavior.
  •  

Derogatory terms that were used in the Colony:

  • Nodcock 
  • Niddy-hoddy 
  • Tom's fool
  • Old Lag
  • Addle-brained
  • Graloot
  • Lobster back
  • Scum

Convict James Hardy Vaux documented these words in 1812 in his A vocabulary of the Flash Language, published in 1819. The following is a selection of words from Vaux’s dictionary, and other words in use in the early colony, that relate to the lives of the 50 Hyde Park Barracks convicts in the ‘Lags & Swells’.

  • bad = a convict who cooperates with police and officials
  • bellowser = a man transported for the term of his natural life
  • bit-faker = a coiner, maker of counterfeit money
  • bolter = one who runs away or leaves a place suddenly
  • boned = taken into custody
  • breech'd = flush with money, ‘in town’
  • brisket-beater = a Roman Catholic
  • bug = nickname given to Englishmen by the Irish
  • bush'd = poor, without money
  • buz cove = a pickpocket
  • buz coves = a female pickpocket
  • charley = a watchman
  • cly-faker = a pickpocket
  • cockatoo = a convict who served a sentence on Cockatoo Island
  • cracksman = a house-breaker
  • crap'd = hanged
  • croppy = a convict (originally an Irish convict)
  • darbie'd = fettered (wearing chains or irons)
  • done = convicted
  • file = a person who has had a long course of experience in the arts of fraud
  • floor'd = so drunk as to be incapable of standing
  • fly = vigilant, cunning, not easily duped
  • galloot = a soldier
  • grab'd = taken, apprehended
  • horney = a constable
  • in town = flush with money, ‘breech’d’
  • kid = a child, but particularly a boy who begins thieving at an early age
  • kinchen = a young lad
  • knuckler = a pickpocket
  • lifer = someone transported with a life sentence
  • lag = a convict under sentence of transportation
  • lagger = a sailor
  • lushy cove = a drunken man
  • lushy = drunk, intoxicated
  • mollisher = a woman
  • nibb'd = taken into custody
  • nibbler = a pilferer or petty thief
  • pall = a partner, companion, associate or accomplice
  • pebble = a convict whose behaviour is incorrigible
  • prig = a thief
  • pulled up = taken into custody, in confinement
  • queer gam'd = bandy legged, or having otherwise deformed legs
  • queer = bad, counterfeit, false, unwell in health
  • qock'd = forgetful, absent in mind
  • rump'd = flogged or scourged
  • sevener = a convict sentenced to a term of seven years’ transportation
  • scamp = a highwayman, man who commits robbery on the highway
  • scrag'd = hanged
  • scurf'd = taken into custody
  • shook = synonymous with ‘rock’d’
  • slang'd = fettered (wearing chains or irons)
  • sneaksman = a man or boy who ‘goes upon the sneak’ (robs houses or shops)
  • sharp = a gambler, cheat or swindler
  • swell = a gentleman or any well-dressed person
  • swish'd = married
  • swoddy = a soldier
  • tobyman = a highwayman
  • toddler = an infirm elderly person
  • top'd = hanged
  • ticketer = man or woman holding a ticket of leave
  • up in the stirrups = a man who is ‘in Swell Street’, that is, having plenty of money
  • vardo-gill = wagoner

Greeting of the Convict Flash Language

  • Isn’t it a grand day
  • How do ‘ee do?
  • Good day to you!
  • Good morning good sir/mistress
  • May the saints be praised, ‘tis y’self!
  • Hullo, how be you?
  • Welcome to the colony   
  • Top O’ mornin’ to yer!
  • Is’nt it a cruel day?

Farewells

  • Fare thee well
  • God Speed
  • Haste thee back
  • Fare well t’yer
  • God bless and keep you

General Terms

  • Sir
  • ma’am
  • miss
  • lass
  • master
  • lad young ’um
  • zur
  • mum
  • missy
  • lassie
  • esquire
  • laddie
  • bogtrotter
  • guv
  • mistress
  • maid
  • girlie
  • young man
  • m‘boy
  • pup

Questions and their Answer

  • Good morning Ar reckon ‘tis!
  • That’s the truth1
  • There’s many who’d say so!
  • Aye, that be so
  • Aye; and how be you this fine/wet day
  • How are you?  I be well thank ye
  • I be feeling poorly t’day
  • Fine; and y’self
  • Where are you from?   ‘tis from Ireland I am
    • I be Scottish
    • I be from Devon
    • The old country
    • Country Cork
    • The old dart
  • Where do you live?
    • In the barracks
    • I be rom the Green Hill (Windsor)
    •   I’m visiting from Parramatta
    • Government Farm at Castle Hill

2012-03-12 12:13
John Frankel

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - Colonial Tales

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Flash Language of Colonial Times and Common Modern Language not used during British Colonial period of Australia 1787 to 1815

Convict Flash Language and Convicts of the early colony had their own ‘flash’ language, made up of slang words developed by criminals in London.

Modern everyday words that did not exist during British Colonial times of Australia from 1787-1815.

  1. Okay or ok (mid 19th century (originally US): probably an abbreviation of orl korrect, humorous form of all correct).
  2. Alright (was first seen in print in 1884.  The Word All Right first recorded around 1820.
  3. Tell me (first seen in 1860).  Replace with Please make it be known to me.
  4. Isn't it (use in Early Middle English, however the more common use of this during the period was Fore it is not so.

Did You Know

To show the fore and middle fingers of the right hand pointing upwards. During the Battle of Agincourt, where 6,000 English soldiers against 25,000 strong French army comprising mainly of the French nobility, the French General Busego ordered that the fore and middle fingers of the right hand of any Englishman captured was to be cut off. This would prevent them at a future time using an arrow from a bow to kill another French soldier. It is reported that as the English soldiers escaped they would turn to the French and stick their fore and middle fingers of the right hand in the air as sign of defiance and to show the French that they have lived to draw and fire another arrow.  There is still literature that tries to eliminate this was ture.

To freeze the balls off a brass monkey. The triangular brass construction on the decks of the man-of-war ships on which the cannon balls sat was called a Monkey. The cannon balls were stacked in a pyramid shape and were made of steel. In the heat of the day both steel and brass expand and in the cool of the night contract. The brass contracts at a faster rate than the steel causing the cannon balls to lose their footings and fall rolling all over the decks. Hence the saying it is cold enough to freeze the balls of a brass monkey.

The Rule of Thumb. A husband was permitted to beat his wife with a stick as a punishment so long as the stick was no thicker than the husband’s thumb. This was considered to be the law of the land and the husband would not be considered to be brutal.

Letting the cat out of the bag. One of the common forms of punishment was to be sentenced to so many lashes with the Cat-o’-Nine Tails commonly referred to as the CAT. The Cat was kept in a hessian bag and prior to the punishment being administered the flogger would remove the Cat from the bag. This is where the saying letting the cat out of the bag.

Not enough room to swing a cat. Because of the technique used in using the Cat-O-Nine tails is so far that the flagellator standing in front of the triangle and to one side would using his flogging arm would take the tails back and swing it over his head and down the across the convict’s back. Room was needed for this method.

Eves dropping. Colonial buildings did not have overhanging eves, so if you were standing next to a building you were said to be eves dropping.

Broadcasting. When the early colonists were sowing seeds they would walk along with bag full of seed and using the arm they would cast a hand full of seeds to arm’s length and continued to repeat the process. This was called broadcasting. 

How the kangaroo got its name. The Kangaroo - type of representation of unique Botany Bay wildlife. Australian native animals became the subject of scientific study and much public fascination in England. The Dutch merchant Pelsaert reported the dama wallaby in 1629 as cats, creatures of miraculous form, as big as a hare. In 1688William Dampier described the banded hare wallaby of Dirk Hartog Island as sort of a raccoon. The name kangaroo was recorded by Sir Joseph Banks at Endeavour River in Northern Queensland. How the kangaroo got its name is shrouded in mystery, but there are three possible explanations –

  1. Captain Cook's men asked Queensland Aborigines what the strange creatures were and they answered Kangaroo which meant what are you saying?
  2. The Aborigines were trying to repeat the words can you tell me what the animal is? The words can you became kangaroo.
  3. When asked what the animal the aborigines answered Kangaroo meaning I don't know.

The truth is we don’t really know now certain and probably never will.. Banks also correctly identified the manual as belonging to the possum family - the largest members of the family Macropodidae Herbivorous marsupials of the Australian region, with powerful hind legs developed for leaping, a sturdy tail serving as support and balance, a small short forehead. There were many different species in habiting the entire continent.

Where did Australia come from. Australia. The word Australia applied to a large, hypothetical land-mass in the southern hemisphere crept into use from about 1600 onwards. It originates, of course, from the Latin word for south, or the south. In the eighteenth century, however, the continent of Australia, as it became increasingly known to Europeans, was commonly referred to as New Holland or Terra Australis, the `Southern Land'. The first reference to Australia, meaning the continent of Australia, in a printed book appeared in Sir George Shaw's Zoology of New Holland in 1794. By 1814 Matthew Flinders was writing that in his opinion the word Australia was "more agreeable to the ear" than the term Terra Australis, though the word was not yet in use, although the word appeared on his charts. The first official use of the word Australia appears to have been in the journal of Governor Lachlan Macquarie for 30th September 1816. From this time Australia rapidly replaced New Holland as the accepted name, though until Federation in 1901. There was a view often ststed that the word did not include Tasmania.

Botany Bay. When Governor Arthur Phillip sailed for New Holland with the First Fleet in 1787, he expected to establish the convict settlement at Botany Bay, south of Sydney. Captain James Cook had found Botany Bay in 1770 and surveyed it, and it was recommended for settlement by Sir Joseph Banks, who had been with Cook. At the time of the arrival of the First Fleet in Botany Bay in 1788 the existence of Port Jackson was not known to the Europeans, but Phillip soon located it and, as every schoolchild knows, landed his expedition at Sydney Cove. Port Jackson was a harbor greatly superior to Botany Bay.  Botany Bay, however, remained the general term in use by outsiders for the settlement for many years, even being extended generally to cover all subsequent European settlements in Australia. It was still being used as a misnomer filly years and more after 1788, and gave rise to many expressions such as Botany Bay Swell and (of the emancipist Samuel Terry) Botany Bay Rothschild. In England it even acquired metaphorical meaning, remote fields on English firms being named "Botany Bay".  Although what is called a catachresis (which means an incorrect use of words) Botany Bay is still sometimes used lightly or jocularly to refer to the European settlement of Australia in the early days, and there is no objection to this.

The Cat-o’-nine Tails. Commonly referred to as The Lash or The Cat. The lash was the primary form of punishment for the first fifty years of transportation – it was, above all, quick and cheap. In the barracks and the road gangs, visitors were often shocked to see that so many men had been flogged. He cat frequently left welts on the skin. Most convicts bore it with fortitude though now and then one or more of the youthful ones cried out. The older men usually submitted with sullen silence, occasionally even with apparent indifference.

Expressions soon developed relating to floggings to convicts

  • a red shirt - for a back scared by the lash
  • Botany Bay Dozen - 25 lashes
  • a bob – 50 lashes
  • a bull – 75 lashes
  • a canary – 100 lashes
  • the domino – the last lash in a flogging
  • three sisters – flogging triangle

'Flash' language’

Convicts of the early colony had their own ‘flash’ language, made up of slang words developed by criminals in London.  Outsiders couldn’t understand the language, so convicts were able to undermine the authorities with their words.  As many of the convicts had spent a considerable time in goal before being transported, they would have arrived in the colony proficient in the use of prison cant. This became the Flash Language of the convicts.  Words and expressions that were common at the time are:

  • a flash-bag or a swish:  a shirt
  • a hog: one shilling
  • two hogs: two shillings 
  • bang up:   well dressed or well equipped
  • duds:    female clothing
  • slops:   clothing   
  • a sock:  a pocket
  • a chum:a likeable person, a friend
  • to split: to betray somebody
  • a mill:  a fight  
  • to mill a person: to fight someone and beat him
  • a milling cove:   a pugilist
  • a lark:   fun or sport of any kind
  • knocking up a lark: planning fun or sport:
  • legspins or gams:
  • queer gams: legs of a peculiar shape
  • queer lamps: sore or weak eyes  
  • mitts:  gloves
  • a stake: any booty obtained by robbery or gambling  
  • his nabs:  himself  
  • a lushy cove: a drunken person
  • a lush: a drunk
  • to wack the blunt:   to share the money
  • to wack the grub:    to share the food
  • to grub well:to eat well
  • a galloot or swaddy:a soldier
  • a nib: a gentleman
  • traps: constables of any description
  • to beef:  a constable of any description
  • to bounce: to bully or threaten
  • to crab someone: to put someone in a bad mood
  • to try it on:  to attempt a doubtful activity
  • a buffer: a dog
  • a jigger: a low window
  • sticks: household furniture  
  • a dollop: a large quantity of anything'
  • to fox someone:  to trick
  • a cockatooa convict lookout
  • a bolter a runaway convict

To this was added convict slang; for example, soon after the First Fleet dropped anchor in Sydney Cove, the settlement became known as The Camp, Norfolk Island as Ocean Hell. Aborigines as Crows, and the Goal as Logs, it being of log construction.  Convict slang for various characters in the Colony:

  • Clishmaclaver: Noises made by people that are loud and sound important, but are virtually meaningless.
  • Jackanapes: Fool, clown, self-important clot.
  • Misbegotten: Ill-conceived, stupid, illegitimate.
  • Miscreant: Criminal, disobedient, a breaker of rules.
  • Rapscallion: Rascal, scamp, wild in behavior.
  •  

Derogatory terms that were used in the Colony:

  • Nodcock 
  • Niddy-hoddy 
  • Tom's fool
  • Old Lag
  • Addle-brained
  • Graloot
  • Lobster back
  • Scum

Convict James Hardy Vaux documented these words in 1812 in his A vocabulary of the Flash Language, published in 1819. The following is a selection of words from Vaux’s dictionary, and other words in use in the early colony, that relate to the lives of the 50 Hyde Park Barracks convicts in the ‘Lags & Swells’.

  • bad = a convict who cooperates with police and officials
  • bellowser = a man transported for the term of his natural life
  • bit-faker = a coiner, maker of counterfeit money
  • bolter = one who runs away or leaves a place suddenly
  • boned = taken into custody
  • breech'd = flush with money, ‘in town’
  • brisket-beater = a Roman Catholic
  • bug = nickname given to Englishmen by the Irish
  • bush'd = poor, without money
  • buz cove = a pickpocket
  • buz coves = a female pickpocket
  • charley = a watchman
  • cly-faker = a pickpocket
  • cockatoo = a convict who served a sentence on Cockatoo Island
  • cracksman = a house-breaker
  • crap'd = hanged
  • croppy = a convict (originally an Irish convict)
  • darbie'd = fettered (wearing chains or irons)
  • done = convicted
  • file = a person who has had a long course of experience in the arts of fraud
  • floor'd = so drunk as to be incapable of standing
  • fly = vigilant, cunning, not easily duped
  • galloot = a soldier
  • grab'd = taken, apprehended
  • horney = a constable
  • in town = flush with money, ‘breech’d’
  • kid = a child, but particularly a boy who begins thieving at an early age
  • kinchen = a young lad
  • knuckler = a pickpocket
  • lifer = someone transported with a life sentence
  • lag = a convict under sentence of transportation
  • lagger = a sailor
  • lushy cove = a drunken man
  • lushy = drunk, intoxicated
  • mollisher = a woman
  • nibb'd = taken into custody
  • nibbler = a pilferer or petty thief
  • pall = a partner, companion, associate or accomplice
  • pebble = a convict whose behaviour is incorrigible
  • prig = a thief
  • pulled up = taken into custody, in confinement
  • queer gam'd = bandy legged, or having otherwise deformed legs
  • queer = bad, counterfeit, false, unwell in health
  • qock'd = forgetful, absent in mind
  • rump'd = flogged or scourged
  • sevener = a convict sentenced to a term of seven years’ transportation
  • scamp = a highwayman, man who commits robbery on the highway
  • scrag'd = hanged
  • scurf'd = taken into custody
  • shook = synonymous with ‘rock’d’
  • slang'd = fettered (wearing chains or irons)
  • sneaksman = a man or boy who ‘goes upon the sneak’ (robs houses or shops)
  • sharp = a gambler, cheat or swindler
  • swell = a gentleman or any well-dressed person
  • swish'd = married
  • swoddy = a soldier
  • tobyman = a highwayman
  • toddler = an infirm elderly person
  • top'd = hanged
  • ticketer = man or woman holding a ticket of leave
  • up in the stirrups = a man who is ‘in Swell Street’, that is, having plenty of money
  • vardo-gill = wagoner

Greeting of the Convict Flash Language

  • Isn’t it a grand day
  • How do ‘ee do?
  • Good day to you!
  • Good morning good sir/mistress
  • May the saints be praised, ‘tis y’self!
  • Hullo, how be you?
  • Welcome to the colony   
  • Top O’ mornin’ to yer!
  • Is’nt it a cruel day?

Farewells

  • Fare thee well
  • God Speed
  • Haste thee back
  • Fare well t’yer
  • God bless and keep you

General Terms

  • Sir
  • ma’am
  • miss
  • lass
  • master
  • lad young ’um
  • zur
  • mum
  • missy
  • lassie
  • esquire
  • laddie
  • bogtrotter
  • guv
  • mistress
  • maid
  • girlie
  • young man
  • m‘boy
  • pup

Questions and their Answer

  • Good morning Ar reckon ‘tis!
  • That’s the truth1
  • There’s many who’d say so!
  • Aye, that be so
  • Aye; and how be you this fine/wet day
  • How are you?  I be well thank ye
  • I be feeling poorly t’day
  • Fine; and y’self
  • Where are you from?   ‘tis from Ireland I am
    • I be Scottish
    • I be from Devon
    • The old country
    • Country Cork
    • The old dart
  • Where do you live?
    • In the barracks
    • I be rom the Green Hill (Windsor)
    •   I’m visiting from Parramatta
    • Government Farm at Castle Hill

2012-03-12 12:13
John Frankel

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - CSI: Forensic Science

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - GALLIPOLI Live! The Real ANZAC Story

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - Gold Rush Show

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - Remembrance Day Live - A Story of November 11

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - Spruiking

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - Strike Me Lucky

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - Valley of the Ancient Worlds

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Script - &#34;A Colonial Night&#34;

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Flash Language of Colonial Times and Common Modern Language not used during British Colonial period of Australia 1787 to 1815

Convict Flash Language and Convicts of the early colony had their own ‘flash’ language, made up of slang words developed by criminals in London.

Modern everyday words that did not exist during British Colonial times of Australia from 1787-1815.

  1. Okay or ok (mid 19th century (originally US): probably an abbreviation of orl korrect, humorous form of all correct).
  2. Alright (was first seen in print in 1884.  The Word All Right first recorded around 1820.
  3. Tell me (first seen in 1860).  Replace with Please make it be known to me.
  4. Isn't it (use in Early Middle English, however the more common use of this during the period was Fore it is not so.

Did You Know

To show the fore and middle fingers of the right hand pointing upwards. During the Battle of Agincourt, where 6,000 English soldiers against 25,000 strong French army comprising mainly of the French nobility, the French General Busego ordered that the fore and middle fingers of the right hand of any Englishman captured was to be cut off. This would prevent them at a future time using an arrow from a bow to kill another French soldier. It is reported that as the English soldiers escaped they would turn to the French and stick their fore and middle fingers of the right hand in the air as sign of defiance and to show the French that they have lived to draw and fire another arrow.  There is still literature that tries to eliminate this was ture.

To freeze the balls off a brass monkey. The triangular brass construction on the decks of the man-of-war ships on which the cannon balls sat was called a Monkey. The cannon balls were stacked in a pyramid shape and were made of steel. In the heat of the day both steel and brass expand and in the cool of the night contract. The brass contracts at a faster rate than the steel causing the cannon balls to lose their footings and fall rolling all over the decks. Hence the saying it is cold enough to freeze the balls of a brass monkey.

The Rule of Thumb. A husband was permitted to beat his wife with a stick as a punishment so long as the stick was no thicker than the husband’s thumb. This was considered to be the law of the land and the husband would not be considered to be brutal.

Letting the cat out of the bag. One of the common forms of punishment was to be sentenced to so many lashes with the Cat-o’-Nine Tails commonly referred to as the CAT. The Cat was kept in a hessian bag and prior to the punishment being administered the flogger would remove the Cat from the bag. This is where the saying letting the cat out of the bag.

Not enough room to swing a cat. Because of the technique used in using the Cat-O-Nine tails is so far that the flagellator standing in front of the triangle and to one side would using his flogging arm would take the tails back and swing it over his head and down the across the convict’s back. Room was needed for this method.

Eves dropping. Colonial buildings did not have overhanging eves, so if you were standing next to a building you were said to be eves dropping.

Broadcasting. When the early colonists were sowing seeds they would walk along with bag full of seed and using the arm they would cast a hand full of seeds to arm’s length and continued to repeat the process. This was called broadcasting. 

How the kangaroo got its name. The Kangaroo - type of representation of unique Botany Bay wildlife. Australian native animals became the subject of scientific study and much public fascination in England. The Dutch merchant Pelsaert reported the dama wallaby in 1629 as cats, creatures of miraculous form, as big as a hare. In 1688William Dampier described the banded hare wallaby of Dirk Hartog Island as sort of a raccoon. The name kangaroo was recorded by Sir Joseph Banks at Endeavour River in Northern Queensland. How the kangaroo got its name is shrouded in mystery, but there are three possible explanations –

  1. Captain Cook's men asked Queensland Aborigines what the strange creatures were and they answered Kangaroo which meant what are you saying?
  2. The Aborigines were trying to repeat the words can you tell me what the animal is? The words can you became kangaroo.
  3. When asked what the animal the aborigines answered Kangaroo meaning I don't know.

The truth is we don’t really know now certain and probably never will.. Banks also correctly identified the manual as belonging to the possum family - the largest members of the family Macropodidae Herbivorous marsupials of the Australian region, with powerful hind legs developed for leaping, a sturdy tail serving as support and balance, a small short forehead. There were many different species in habiting the entire continent.

Where did Australia come from. Australia. The word Australia applied to a large, hypothetical land-mass in the southern hemisphere crept into use from about 1600 onwards. It originates, of course, from the Latin word for south, or the south. In the eighteenth century, however, the continent of Australia, as it became increasingly known to Europeans, was commonly referred to as New Holland or Terra Australis, the `Southern Land'. The first reference to Australia, meaning the continent of Australia, in a printed book appeared in Sir George Shaw's Zoology of New Holland in 1794. By 1814 Matthew Flinders was writing that in his opinion the word Australia was "more agreeable to the ear" than the term Terra Australis, though the word was not yet in use, although the word appeared on his charts. The first official use of the word Australia appears to have been in the journal of Governor Lachlan Macquarie for 30th September 1816. From this time Australia rapidly replaced New Holland as the accepted name, though until Federation in 1901. There was a view often ststed that the word did not include Tasmania.

Botany Bay. When Governor Arthur Phillip sailed for New Holland with the First Fleet in 1787, he expected to establish the convict settlement at Botany Bay, south of Sydney. Captain James Cook had found Botany Bay in 1770 and surveyed it, and it was recommended for settlement by Sir Joseph Banks, who had been with Cook. At the time of the arrival of the First Fleet in Botany Bay in 1788 the existence of Port Jackson was not known to the Europeans, but Phillip soon located it and, as every schoolchild knows, landed his expedition at Sydney Cove. Port Jackson was a harbor greatly superior to Botany Bay.  Botany Bay, however, remained the general term in use by outsiders for the settlement for many years, even being extended generally to cover all subsequent European settlements in Australia. It was still being used as a misnomer filly years and more after 1788, and gave rise to many expressions such as Botany Bay Swell and (of the emancipist Samuel Terry) Botany Bay Rothschild. In England it even acquired metaphorical meaning, remote fields on English firms being named "Botany Bay".  Although what is called a catachresis (which means an incorrect use of words) Botany Bay is still sometimes used lightly or jocularly to refer to the European settlement of Australia in the early days, and there is no objection to this.

The Cat-o’-nine Tails. Commonly referred to as The Lash or The Cat. The lash was the primary form of punishment for the first fifty years of transportation – it was, above all, quick and cheap. In the barracks and the road gangs, visitors were often shocked to see that so many men had been flogged. He cat frequently left welts on the skin. Most convicts bore it with fortitude though now and then one or more of the youthful ones cried out. The older men usually submitted with sullen silence, occasionally even with apparent indifference.

Expressions soon developed relating to floggings to convicts

  • a red shirt - for a back scared by the lash
  • Botany Bay Dozen - 25 lashes
  • a bob – 50 lashes
  • a bull – 75 lashes
  • a canary – 100 lashes
  • the domino – the last lash in a flogging
  • three sisters – flogging triangle

'Flash' language’

Convicts of the early colony had their own ‘flash’ language, made up of slang words developed by criminals in London.  Outsiders couldn’t understand the language, so convicts were able to undermine the authorities with their words.  As many of the convicts had spent a considerable time in goal before being transported, they would have arrived in the colony proficient in the use of prison cant. This became the Flash Language of the convicts.  Words and expressions that were common at the time are:

  • a flash-bag or a swish:  a shirt
  • a hog: one shilling
  • two hogs: two shillings 
  • bang up:   well dressed or well equipped
  • duds:    female clothing
  • slops:   clothing   
  • a sock:  a pocket
  • a chum:a likeable person, a friend
  • to split: to betray somebody
  • a mill:  a fight  
  • to mill a person: to fight someone and beat him
  • a milling cove:   a pugilist
  • a lark:   fun or sport of any kind
  • knocking up a lark: planning fun or sport:
  • legspins or gams:
  • queer gams: legs of a peculiar shape
  • queer lamps: sore or weak eyes  
  • mitts:  gloves
  • a stake: any booty obtained by robbery or gambling  
  • his nabs:  himself  
  • a lushy cove: a drunken person
  • a lush: a drunk
  • to wack the blunt:   to share the money
  • to wack the grub:    to share the food
  • to grub well:to eat well
  • a galloot or swaddy:a soldier
  • a nib: a gentleman
  • traps: constables of any description
  • to beef:  a constable of any description
  • to bounce: to bully or threaten
  • to crab someone: to put someone in a bad mood
  • to try it on:  to attempt a doubtful activity
  • a buffer: a dog
  • a jigger: a low window
  • sticks: household furniture  
  • a dollop: a large quantity of anything'
  • to fox someone:  to trick
  • a cockatooa convict lookout
  • a bolter a runaway convict

To this was added convict slang; for example, soon after the First Fleet dropped anchor in Sydney Cove, the settlement became known as The Camp, Norfolk Island as Ocean Hell. Aborigines as Crows, and the Goal as Logs, it being of log construction.  Convict slang for various characters in the Colony:

  • Clishmaclaver: Noises made by people that are loud and sound important, but are virtually meaningless.
  • Jackanapes: Fool, clown, self-important clot.
  • Misbegotten: Ill-conceived, stupid, illegitimate.
  • Miscreant: Criminal, disobedient, a breaker of rules.
  • Rapscallion: Rascal, scamp, wild in behavior.
  •  

Derogatory terms that were used in the Colony:

  • Nodcock 
  • Niddy-hoddy 
  • Tom's fool
  • Old Lag
  • Addle-brained
  • Graloot
  • Lobster back
  • Scum

Convict James Hardy Vaux documented these words in 1812 in his A vocabulary of the Flash Language, published in 1819. The following is a selection of words from Vaux’s dictionary, and other words in use in the early colony, that relate to the lives of the 50 Hyde Park Barracks convicts in the ‘Lags & Swells’.

  • bad = a convict who cooperates with police and officials
  • bellowser = a man transported for the term of his natural life
  • bit-faker = a coiner, maker of counterfeit money
  • bolter = one who runs away or leaves a place suddenly
  • boned = taken into custody
  • breech'd = flush with money, ‘in town’
  • brisket-beater = a Roman Catholic
  • bug = nickname given to Englishmen by the Irish
  • bush'd = poor, without money
  • buz cove = a pickpocket
  • buz coves = a female pickpocket
  • charley = a watchman
  • cly-faker = a pickpocket
  • cockatoo = a convict who served a sentence on Cockatoo Island
  • cracksman = a house-breaker
  • crap'd = hanged
  • croppy = a convict (originally an Irish convict)
  • darbie'd = fettered (wearing chains or irons)
  • done = convicted
  • file = a person who has had a long course of experience in the arts of fraud
  • floor'd = so drunk as to be incapable of standing
  • fly = vigilant, cunning, not easily duped
  • galloot = a soldier
  • grab'd = taken, apprehended
  • horney = a constable
  • in town = flush with money, ‘breech’d’
  • kid = a child, but particularly a boy who begins thieving at an early age
  • kinchen = a young lad
  • knuckler = a pickpocket
  • lifer = someone transported with a life sentence
  • lag = a convict under sentence of transportation
  • lagger = a sailor
  • lushy cove = a drunken man
  • lushy = drunk, intoxicated
  • mollisher = a woman
  • nibb'd = taken into custody
  • nibbler = a pilferer or petty thief
  • pall = a partner, companion, associate or accomplice
  • pebble = a convict whose behaviour is incorrigible
  • prig = a thief
  • pulled up = taken into custody, in confinement
  • queer gam'd = bandy legged, or having otherwise deformed legs
  • queer = bad, counterfeit, false, unwell in health
  • qock'd = forgetful, absent in mind
  • rump'd = flogged or scourged
  • sevener = a convict sentenced to a term of seven years’ transportation
  • scamp = a highwayman, man who commits robbery on the highway
  • scrag'd = hanged
  • scurf'd = taken into custody
  • shook = synonymous with ‘rock’d’
  • slang'd = fettered (wearing chains or irons)
  • sneaksman = a man or boy who ‘goes upon the sneak’ (robs houses or shops)
  • sharp = a gambler, cheat or swindler
  • swell = a gentleman or any well-dressed person
  • swish'd = married
  • swoddy = a soldier
  • tobyman = a highwayman
  • toddler = an infirm elderly person
  • top'd = hanged
  • ticketer = man or woman holding a ticket of leave
  • up in the stirrups = a man who is ‘in Swell Street’, that is, having plenty of money
  • vardo-gill = wagoner

Greeting of the Convict Flash Language

  • Isn’t it a grand day
  • How do ‘ee do?
  • Good day to you!
  • Good morning good sir/mistress
  • May the saints be praised, ‘tis y’self!
  • Hullo, how be you?
  • Welcome to the colony   
  • Top O’ mornin’ to yer!
  • Is’nt it a cruel day?

Farewells

  • Fare thee well
  • God Speed
  • Haste thee back
  • Fare well t’yer
  • God bless and keep you

General Terms

  • Sir
  • ma’am
  • miss
  • lass
  • master
  • lad young ’um
  • zur
  • mum
  • missy
  • lassie
  • esquire
  • laddie
  • bogtrotter
  • guv
  • mistress
  • maid
  • girlie
  • young man
  • m‘boy
  • pup

Questions and their Answer

  • Good morning Ar reckon ‘tis!
  • That’s the truth1
  • There’s many who’d say so!
  • Aye, that be so
  • Aye; and how be you this fine/wet day
  • How are you?  I be well thank ye
  • I be feeling poorly t’day
  • Fine; and y’self
  • Where are you from?   ‘tis from Ireland I am
    • I be Scottish
    • I be from Devon
    • The old country
    • Country Cork
    • The old dart
  • Where do you live?
    • In the barracks
    • I be rom the Green Hill (Windsor)
    •   I’m visiting from Parramatta
    • Government Farm at Castle Hill

2012-03-12 12:13
John Frankel

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Using Slack

Go to category

How to request a password or pin from SlackBot, to access secured areas owned and operated Iconic?

Iconic Servers, Folders, Secured Areas, locations, and special Areas that are secured can be accessed by staff who have granted permissions to them.

To obtain a Slackbot Password to access some of the folders you are to request a password from SlackBot. Here are the steps.

 

  1. Select a channel by clicking on the best appropriate channel (do not request it as a Direct Message - for security reasons password requests in Direct messages will be ignored). Example select #General or #Random or #support then enter the complete text in blue Password Request for =
    Example:

  2. Then enter the actual name of the folder or server you need the password for. Example:

  3. Then enter the reason but make sure you put the word because before your reason. Example:

  4. The SLACKBOT will check, confirm and verify with the appropriate departments, supervisors and folder/server permissions. If your name is listed or you are temporarily approved, SLACKBOT will approve it and you will receive the password in the DIRECT MESSAGE box. Passwords do change periodically and the password you were given be no longer be valid.

2017-03-05 14:14
Graham Normanally

How do I setup SLACK communications system?

SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY:

All Communication between Staff is to be done through SLACK COMMUNICATIONS. 
To access the Slack Communications you will be required to download the program on your computer.  This would have been provided to you on your registration.

SLACK Communications is a program that helps all staff talk quickly and instantly without cost of phone call or cost of text message.  All staff must use this to communicate on Iconic Server and Staff.  Staff should not hold a phone line up by calling another staff member.  Use slack to speak with staff internally.

Staff will not respond to emails sent to staff who are working with Iconic.  USE SLACK to communicate with all staff of Iconic if you are an employee or contractor to the company.

To access the Slack Communications your details would have been provided to you through the initial email registration.

 

SLACK COMMUNICATIONS ON YOUR SMARTPHONE.

You are able to access SLACK on your mobile phone through the download of the Slack Communications Software.  (This is a free download – do not buy it, Iconic Productions has the License, you just download free download).

 

HOW TO USE SLACK to communicate with Iconic Staff.

SLACK CHANNELS AND WHAT THEY SHOULD BE USED FOR

There are multiple channels in Iconic Productions Communication Slack Server.  Here are some of the channels.  If you would like more information on a channel press the  button located at the top near the right.  Here are a few channels described.

Channel   = is to be used for cast/crew to discuss issues or points of reference about the ANZAC shows when on tour.

Channel    = is to be used for all questions or queries relating to customer accounts or questions a customer may have about their account.  DO NOT USE THIS ACCOUNT to discuss your questions about payroll, superannuation or if a contractor your invoice.  This should be done as a Direct Message to the related person involved.

Channel   = is to be used for all enquires, enquiries, issues relating to movie premiers or chauffeuring issues.  This is channel is mainly used by the chauffeurs and event management team.

 

Channel = is to be used for the following:

  1. All issues from a customer or cast or crew relating to all events, shows, performances etc.
  2. Feedback provided to a cast/crew about an event.
  3. Changes to details or times of an event.
  4. Changes or requests of changes to an event by a cast/crew.
  5. Feedback from cast/crew about an event, show, performance etc.
  6. All staff and contractor unavailability (still needs to be provided within one month notice in advance).
  7. All other matters relating to the management of the event.
  8. Company Vehicle Problems

 

Channel    = is to be used for all conversations relating to film and Theatre projects.  This channel will mostly be used by Iconic writers, directors, producers.  It should not be used to discuss an actual event, show or performance being performed at.

 

Channel   = is to be used for anything that is general about anything.

 

Channel    = is to be used for the following:

  1. Request by cast/crew for new props/wardrobe/containers etc.
  2. Damages to props or wardrobe.  A photo needs to be taken and uploaded with a description of how it happened and by who?
  3. All questions, issues or feedback relating to all props and costumes related to an event, show or performance.

 

Channel    = is to be used for anything that is of random of nature and there is no other channel that relates to the matter.  This channel should not be used for issues or problems.

 

Channel    = is to be used for all customer related enquiries or sales by a customer.  In the event a a customer speaks with a cast/crew about a show, cast/crew are required to communicate with the Sales team to ensure the correct information is given to the customer. 

 

Channel    = is to be used for any problems with Slack, website, communication that staff require support on.

 

DO NOT USE ANY OF THE CHANNELS to grieve your concerns about another staff member, manager.  The communication device is not to be used for personal related concerns.  In the event that something of this nature is required, that should be done through Direct Messaging to the team leader or Supervisor or the Executive Producer.  Refer to the Direct Messaging to learn how to use the feature.

 

SETUP YOUR SLACK COMMUNICATION DEVICE to ensure you receive all notifications.

All staff and contractors should login and set up their settings to the following recommended features to ensure that all communication is received promptly by all staff.

  1. Log into your Slack Device either on the mobile phone or on the desktop.
  2. We recommend setting up Slack first on your PC or Laptop on the Desktop.  All changes made on your PC or Laptop will be forwarded and used on your mobile app as well.  To setup your setting do the following:
    1. On the top left corner next to your name click on the   button.
    2. Select Preference
    3. Select Notifications and ensure that you have selected

                                                               i.      Send notifications for: All activity

                                                             ii.      Display: Show Text

  1. Select Messages & Media.

                                                               i.      In display options select the following


                                                             ii.      In Inline Media & Links select the following.

  1. For Sidebar Theme, as this is a personal preference, feel free to select your own options.
  2. For Search, leave this empty.
  3. Select Mark as Read

                                                               i.      In Mark as read select the following.

  1. Select Advanced Options

                                                               i.      In Input Options select only the following

                                                             ii.      In Channel List, select the following.

                                                            iii.      In Other Options only select the items shown below.

                                                           iv.      DO NOT MAKE ANY CHANGES TO DEBUGGING OPTIONS AND LEAVE AS SHOWN

 

 

SETTING UP PROFILE & ACCOUNT

It is important to set up your profile and account.  While most things have been setup for you by default there are a few things that you are required to setup.

 

To begin setting up your Profile on the Iconic Slack Communication Servers, do the following:

  1. We recommend setting up Slack first on your PC or Laptop on the Desktop.  All changes made on your PC or Laptop will be forwarded and used on your mobile app as well.  To setup your setting do the following:
    1. On the top left corner next to your name click on the   button.
    2. Select Profile & account
    3. On the right side of your screen, a window will open.  Select Account Settings

    4. A new page will open with a few options.
    5. DO NOT CHANGE ANYTHING UNDER


      Making changes to any item here can deactivate or disable your account.
    6. Click on Notifications

    7. Click on “customize your notifications settings”
    8. For Desktop Notifications we recommend you select Only Direct Messages & Highlight Words.   All of communication traffic occurs and if you select Activity of any kind you may be overwhelmed by the communication notifications.
    9. For Mobile Notifications we recommend you select Only Direct Messages & Highlight Words.   All of communication traffic occurs and if you select Activity of any kind you may be overwhelmed by the communication notifications.
    10. You can choose your preferred sound notification.
    11. For Mobile Push Timing we strongly recommend that you select the first option of “Send push notifications as quickly as possible, when I’m not active on the desktop.”
    12. DO NOT CHANGE any settings in

    13. For Additional Settings make the following changes

                                                               i.      Click on Email Preferences and select either once every 15 minutes or once an hour at most.
Do not select Never.  This option ensures that if you are not able to communicated with on Slack that an email will be sent to you as a reminder to your private, personal email on file.

                                                             ii.      DO NOT MAKE ANY CHANGES to Email News & Updates

                                                            iii.      DO NOT MAKE ANY CHANGES to Highlight Words

                                                           iv.      DO NOT MAKE ANY CHANGES to Email News & Updates

  1. You do not need to do anything on Access Logs or Team Settings.

 

When you completed all the related Slack Communication Server Settings, press the
 button found on the top right corner of your desktop and it will take you to the communication channel.

 

Happy communicating.

 

HOW TO COMMUNICATE AND USE SLACK COMMUNICATIONS.

To communicate and use SLACK Communications, click here " How to communicate with and use SLACK Communications."

2016-12-13 06:39
Graham Normanally

How to communicate with and use SLACK Communications.

UPDATED POLICY 16 July 2019 by @kelvin.lee

  1. Clause SENDING / COMMUNICATING ABOUT THE EVENT MANAGEMENT JOB SHEETS, has been removed due to the event job sheets now electronic and go straight to company server.

SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY:

All Communication between Staff is to be done through SLACK COMMUNICATIONS.
To access the Slack Communications you will be required to download the program on your computer. This would have been provided to you on your registration.

SLACK Communications is a program that helps all staff talk quickly and instantly without cost of phone call or cost of text message. All staff must use this to communicate on Iconic Server and Staff. Staff should not hold a phone line up by calling another staff member. Use slack to speak with staff internally.

Staff will not respond to emails sent to staff who are working with Iconic. USE SLACK to communicate with all staff of Iconic if you are an employee or contractor to the company.

To access the Slack Communications your details would have been provided to you through the initial email registration.

 

HOW TO COMMUNICATE AND USE SLACK COMMUNICATIONS.

Using Slack Communications on your PC or Laptop or on your smart phone is very easy. While there are many features in slack, the basic ones are here and are very simple. You can always if you encounter a problem, speak to Iconic’s support team for help and support or you can use the help function which is found by pressing the button, found on the top right corner of your PC / Laptop and then selecting HELP

 

COMMUNICATING

To communicate with SLACK, select the channel you need to chat to.

  • For example if you have an problem with a prop, you would press on the channel

Once you have selected your channel in the message bar below

Select the person you wish to direct the message to, by typing the @ symbol and then the persons name. A list of available staff will display. You can select the person you wish to notify and select them.

  • For example if you wish to speak directly to Chris you would type @chris.luton

Type your message directly after that.

When you are finished typing, press enter.

Because you have entered a staff member’s name they will personally be notified of an incoming communication chat. If you do not put a name in front of your communication, the staff member you wish to speak to, will not be notified. This means that there may be a delay in them getting back to you. Not to worry though, because Team Supervisors are always monitoring the channels and will be able to assist if you do not put in a name first.

COMMUNICATING ABOUT DAMAGED PROPS / WARDROBE

When a prop or wardrobe …

  1. Requires repair
  2. Is damaged
  3. A prop is missing, lost or stolen, during a Bump In or Bump Out prop list check.

 

The Actors Captain, Cast member or Crew is required to notify the Props Master and Team Supervisor immediately as it occurs or where not practical, as soon as possible as it has happened.

To notify the Props Master or Team Supervisor of this the employee/contractor is required to do the following:

  1. Take a photo of the prop/wardrobe
  2. Select the Channel # props_costumes
  3. Press the + button on the message bar
  4. Select the Upload a File option
  5. Select the photo/image taken and upload.
  6. Fill in the required fields, making sure that the following fields are answered:
    1. Title of the image/photo
    2. Share in is ticked and the right channel is selected.
    3. Add Comment is filled in, explaining, how the prop/wardrobe was damaged, by who and when etc.
    4. Then press the Upload button to upload the communication of the damaged prop/wardrobe. 
 

DIRECT MESSAGING FOR PERSONAL CONCERNS OR COMMUNICATION

Slack Communication provides all users the opportunity to speak in Private about concerns or personal matters that should be communicated publicly on the Slack Channels. For example:

  • You have a grievance with another staff member or contractor
  • There is a personal payroll matter or work related matter you wish to discuss with your supervisor or staff member.
  • It is a security issue or safety issue.

 

While direct messaging is available, between all users, please note that it should not be used for personal friendly chit chat or to bully or speak in a bad way about the company, staff, shows, customers or other persons. All users are required to remain professional at all times.

 

To speak through Direct Message you would be required to do the following:

  1. Select the appropriate channel the matter relates to.
  2. Request a Direct Message with the user by using the @ symbol with their name and requesting a direct private communication. Example:

    At times staff will use the abbreviation of DM to mean Direct Message.

  3. When the other user accepts, he will open up a Direct Message with you, in the Direct Message Channels


  4. The communication can continue in the private direct message channel between the both of you.

 

PLEASE NOTE: While the direct message channels are private between the users who choose to have a direct message. The Slackbot (a computer analysis program) monitors the channels for inappropriate or malicious language. If it is detected a supervisor will be notified and the direct message will be opened for investigation of the authorised staff members.

Also all direct messages are saved on the company server for legal reasons and should not be used in an unprofessional way at any time.

MENTIONS AND REACTIONS

As the company is growing, it can be difficult to know if you have been mentioned in communication or conversation or if you were notified but were not able to answer it on time.

The System and Server provides an excellent feature that would allow you to check if you were mentioned or notified anywhere.

To see if you missed a mention or notification click on the button and a list of all mentions and notification would be displayed, where your name has been highlighted. You can simply press the JUMP button to go directly to that message.

 

2019-07-16 02:40
Graham Normanally

How to upload a file, image on SLACK Communications.

SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY:

All Communication between Staff is to be done through SLACK COMMUNICATIONS.
To access the Slack Communications you will be required to download the program on your computer. This would have been provided to you on your registration.

SLACK Communications is a program that helps all staff talk quickly and instantly without cost of phone call or cost of text message. All staff must use this to communicate on Iconic Server and Staff. Staff should not hold a phone line up by calling another staff member. Use slack to speak with staff internally.

Staff will not respond to emails sent to staff who are working with Iconic. USE SLACK to communicate with all staff of Iconic if you are an employee or contractor to the company.

To access the Slack Communications your details would have been provided to you through the initial email registration.

How to upload a file, image, document on SLACK Communications

To upload a file, image or document do the following:

  1. Take a photo of the prop/wardrobe
  2. Select the Channel # you want
  3. Press the + button on the message bar
  4. Select the Upload a File option
  5. Select the photo/image taken and upload.
  6. Fill in the required fields, making sure that the following fields are answered:
    1. Title of the image/photo
    2. Share in is ticked and the right channel is selected.
    3. Add Comment is filled in, explaining, how the prop/wardrobe was damaged, by who and when etc.
    4. Then press the Upload button to upload the communication of the damaged prop/wardrobe.

Questions Asked and Answered:

  1. David Phillip | 21-May-2020 01:43 |
    Question: I am also aware that you can upload a file or photo directly onto a thread by clicking on the blue arrow bottom left hand corner within the thread/reply. Is there a separate Faq for that
    1. answered by @nikolas.harrington 23-May-2020 09:45
      1. Slack is a third-party software and server and they make many updates specific to the Slack App.  We cannot keep an eye on all the regular updates from Slack specifically and update our FAQs.  This would be too time consuming for our IT staff.  The best way to keep updated and know all the changes of Slack is to use the Slack Help button on your phone or PC or always check these links for regular updates.
        1. For Slack updates and changes use this https://slack.com/intl/en-au/help/articles/115004846068-Slack-updates-and-changes
        2. For Search or Slack FAQs and manuals and procedures use this https://iconic-productions.slack.com/intl/en-au/help

2016-12-13 06:41
Graham Normanally

How to send or communicate an Event Job Sheet on SLACK.

UPDATED POLICY 16 July 2019 by @kelvin.lee

  1. Policy How to send or communicate an Event Job Sheet on SLACK., is now void and no longer in use as all event job timesheets are electronic and go straight to company server.  There is no need to send, upload or communicate the event job time sheets to @eventmanagers or on the #event_management channel as all event job times sheets are electronically completed by form.  The link to complete your electonic event job time sheet can be found by pressing on this link Event Job Time Sheet

SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY:

All Communication between Staff is to be done through SLACK COMMUNICATIONS.
To access the Slack Communications you will be required to download the program on your computer. This would have been provided to you on your registration.

SLACK Communications is a program that helps all staff talk quickly and instantly without cost of phone call or cost of text message. All staff must use this to communicate on Iconic Server and Staff. Staff should not hold a phone line up by calling another staff member. Use slack to speak with staff internally.

Staff will not respond to emails sent to staff who are working with Iconic. USE SLACK to communicate with all staff of Iconic if you are an employee or contractor to the company.

To access the Slack Communications your details would have been provided to you through the initial email registration.

2019-07-16 02:58
Graham Normanally

How to speak directly or privately with a staff member on SLACK.

SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY:

All Communication between Staff is to be done through SLACK COMMUNICATIONS.
To access the Slack Communications you will be required to download the program on your computer. This would have been provided to you on your registration.

SLACK Communications is a program that helps all staff talk quickly and instantly without cost of phone call or cost of text message. All staff must use this to communicate on Iconic Server and Staff. Staff should not hold a phone line up by calling another staff member. Use slack to speak with staff internally.

Staff will not respond to emails sent to staff who are working with Iconic. USE SLACK to communicate with all staff of Iconic if you are an employee or contractor to the company.

To access the Slack Communications your details would have been provided to you through the initial email registration.

 

DIRECT MESSAGING FOR PERSONAL CONCERNS OR COMMUNICATION

Slack Communication provides all users the opportunity to speak in Private about concerns or personal matters that should not be communicated publicly on the Slack Channels. For example:

  • You have a grievance with another staff member or contractor
  • There is a personal payroll matter or work related matter you wish to discuss with your supervisor or staff member.
  • It is a security issue or safety issue.

 

While direct messaging is available, between all users, please note that it should not be used for personal friendly chit chat or to bully or speak in a bad way about the company, staff, shows, customers or other persons. All users are required to remain professional at all times.

 

To speak through Direct Message you would be required to do the following:

  1. Select the appropriate channel the matter relates to.
  2. Request a Direct Message with the user by using the @ symbol with their name and requesting a direct private communication. Example:

    At times staff will use the abbreviation of DM to mean Direct Message.

  3. When the other user accepts, he will open up a Direct Message with you, in the Direct Message Channels


  4. The communication can continue in the private direct message channel between the both of you.

 

PLEASE NOTE: While the direct message channels are private between the users who choose to have a direct message. The Slackbot (a computer analysis program) monitors the channels for inappropriate or malicious language. If it is detected a supervisor will be notified and the direct message will be opened for investigation of the authorised staff members.

 

Also all direct messages are saved on the company server for legal reasons and should not be used in an unprofessional way at any time.

 

 

MENTIONS AND REACTIONS

As the company is growing, it can be difficult to know if you have been mentioned in communication or conversation or if you were notified but were not able to answer it on time.

The System and Server provides an excellent feature that would allow you to check if you were mentioned or notified anywhere.

To see if you missed a mention or notification click on the button and a list of all mentions and notification would be displayed, where your name has been highlighted. You can simply press the JUMP button to go directly to that message.

 

2020-01-20 01:42
Graham Normanally

When do I have to be logged into Slack Communications?

SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY:

All Communication between Staff is to be done through SLACK COMMUNICATIONS.
To access the Slack Communications you will be required to download the program on your computer. This would have been provided to you on your registration.

SLACK Communications is a program that helps all staff talk quickly and instantly without cost of phone call or cost of text message. All staff must use this to communicate on Iconic Server and Staff. Staff should not hold a phone line up by calling another staff member. Use slack to speak with staff internally.

Staff will not respond to emails sent to staff who are working with Iconic. USE SLACK to communicate with all staff of Iconic if you are an employee or contractor to the company.

To access the Slack Communications your details would have been provided to you through the initial email registration.

 

When should you be logged into SLACK to COMMUNICATE AND USE SLACK COMMUNICATIONS.

Here is a list of times that all staff and contractors are required to be logged into SLACK Communications and be readily available.

  1. At the start of your rostered call time / shift.

  2. During your rostered working hours.  For example.  If you are rostered to work from 9:00am to 5:00pm then from 9:00am to 5:00pm you are to be logged into SLACK and have slack active on your mobile device, ipad, tablet, laptop or work computer.

  3. During your rostered drive times.  For example, if you are driving and it is on company time, then you are required to be logged in on slack to receive notifications.  You are not required to reply instantly on SLACK while driving as this is a driving offence and we do not encourage travelling and texting, however if you have hands free and this is legal in the area you are driving you may reply using hands free on SLACK to all communication.

  4. When on stage / on an event / performing / acting / in the green room / back stage.  While you are on an event, you should have your device on and logged into SLACK AND on MUTE to be able to receive and if possible communicate back on SLACK.  Remember that when on an event that is in performance, your device should be on MUTE, but it should not be logged off.

  5. At all times you are working company hours.

  6. At all rehearsals and production meetings.

 

YOU ARE NOT REQUIRED TO BE LOGGED INTO SLACK on your days off or outside your rostered call times.  However do remember that it is a requirement that you reguarly check your SLACK at least once every 2 days if you have days rostered off or are not working for a few days or weeks on roster.


Questions Asked and Answered:

  1. David Phillip | 28-Jun-2020 01:40 |
    Question: If I am rostered on a shift from 9.00am to 5.00pm am I required to remain logged into slack during my rostered breaks as well?
    1. answered by @steve.baltzois 30-Jun-2020 12:33
      1. The answer is yes.  When you are on a rostered day access to slack must be on for the entire period of your rostered shift.  While you do not have to reply to a message to a break, your slack should be active and online.

2016-09-15 15:09
Matthew Walker

Staff security photo on Slack and how to upload it on staff account

For security reasons, all staff and contractors are required to upload a professional and sensible photo (that meets the Iconic standard) on their Slack Account.

To upload a photo on your Slack Employee or Contractors account, you are required to do the following steps from the Slack HELP manual.

  1. Click on this link for instructions https://get.slack.help/hc/en-us/articles/204092246-Edit-your-profile

  2. Scroll down until you see "Upload a profile photo"

  3. Follow the instructions as displayed.

2017-03-03 02:02
Graham Normanally

01. SLACK COMMUNICATION USAGE POLICY

SLACK COMMUNICATIONS

REF: CERTIFICATION of SLACK COMMUNICATION USAGE POLICY “Assets / The Material” owned by Iconic Performances™, it associates, successors and affiliations.

Iconic Performances Pty Ltd (“Company”) will provide access to THE COMPANY SLACK SERVER COMMUNICATION PROGRAM (“Assets”) that the WORKER (with refers to any person who is an employee or contractor or volunteer who has been approved to use SLACK on the Iconic Production Server for business related purposes only). will use to communicate with staff and contractors on the COMPANY SLACK SERVER COMMUNICATION PROGRAM to certain WORKERs for use in their jobs. This policy and agreement sets out the acceptable and unacceptable usage of the ASSETS.

  1. The COMPANY recognises that staff and contractors need access to the ASSETS systems and the internet to assist in the efficient and professional delivery of services and communication.  The COMPANY supports the right of staff to have access to reasonable use of the ASSETS and communications in the workplace.

  2. This policy sets out guidelines for acceptable use of the ASSETS, including internet access to the ASSETS by the WORKER of the COMPANY.  The primary purpose for which access to the ASSETS is provided to the WORKER is to assist them in carrying out the duties of their contract and/or employment

  3. The Usage Policy applies to the WORKER of the COMPANY who has access to computers and the ASSETS to be used in the performance of their work. Use of the ASSETS by the WORKER is permitted and encouraged where such use supports the goals and objectives of the business. However, access to the ASSETS through COMPANY is a privilege and the WORKER must adhere to the policies concerning the ASSETS, including Computer, Communication and Internet usage. Violation of these policies will result in disciplinary and/or legal action leading up to and including termination of the contract and/or employment. The WORKER may also be held personally liable for damages caused by any violations of this policy.  The WORKER is required to acknowledge receipt and confirm that they have understood and agree to abide by the rules hereunder.

  4. The WORKER is required to provide an eligible and legally approved ID before an account is setup for the WORKER.  The WORKER is required to provide a small photo identical to the approved ID for security and should only change the photo if permission is provided by the COMPANY.

  5. Any device or computer or access to any device or computer including the ASSETS, but not limited to, desk phones, cell phones, tablets, laptops, desktop computers, and iPads that the COMPANY provides for the WORKERs use, should only be used for COMPANY business. Keep in mind that the COMPANY owns the devices and ASSETS provided and the information in these devices. If the WORKER leave the Company for any reason, the COMPANY will require that the WORKER returns the equipment on the WORKER’s last day of work.

  6. The WORKER is expected to use the ASSETS responsibly and productively. The ASSETS is limited to job-related activities only and personal use is not permitted.

  7. Job-related activities include research and educational tasks that may be found via the ASSETS that would help in the WORKER’s role.

  8. All ASSETS data that is composed, transmitted and/or received by the COMPANY’s ASSETS is considered to belong to the COMPANY and is recognized as part of its official data. It is therefore subject to disclosure for legal reasons or to other appropriate third parties.  Any document, tool or any other work produced for the COMPANY purposes, any task that has been performed for the COMPANY, or any confidential information that the WORKER might become aware of through his/her work becomes the property of the COMPANY. This information is to remain confidential even after the WORKER’S departure or termination.

  9. The equipment, services and technology of the ASSETS used to access the ASSETS are the property of the COMPANY and the respective associates and the COMPANY reserves the right to monitor communication and traffic and monitor and access data that is composed, sent or received through its online connections with the ASSETS.  The COMPANY accepts that the use of the ASSETS is a valuable business tool. However, misuse of this facility can have a negative impact upon WORKER’s productivity and the reputation of the business.  In addition, all of the COMPANY’s ASSETS resources are provided for business purposes only. Therefore, the COMPANY maintains the right to examine any systems and inspect any data recorded in those systems. In order to ensure compliance with this policy, the COMPANY also reserves the right to use monitoring software in order to check upon the use and content of the ASSETS. Such monitoring is for legitimate purposes only and will be undertaken where required and deemed necessary.

  10. Communication, documents, and attachments sent via the ASSETS should not contain content that is deemed to be offensive. This includes, though is not restricted to, the use of vulgar or harassing language/images. 

  11. GIF images are not permitted on public work channels and are deemed non-work related.  GIF images may be used in a Direct Message if work related or on the #random channel if required.

  12. All sites and downloads may be monitored and/or blocked by the COMPANY if they are deemed to be harmful and/or not productive to business.

  13. The installation of software such as connecting technology or other programs to the ASSETS is strictly prohibited unless approved in writing by the COMPANY.

  14. Unacceptable use of the ASSETS by the WORKER includes, but is not limited to:-
    1. Distributing, disseminating or storing images, text or materials that might be considered discriminatory, offensive or abusive, in that the context is a personal attack, sexist or racist, or might be considered as harassment.

    2. Using computers and/or the ASSETS to perpetrate any form of fraud, and/or software, film or music piracy, including distributing, disseminating or storing images, text or materials that might be considered indecent, pornographic, obscene or illegal.

    3. Stealing, using, or disclosing someone else's password without authorization.

    4. Downloading, copying or pirating software and electronic files that are copyrighted or without authorization.

    5. Sharing confidential material, trade secrets, or proprietary information outside of the COMPANY and/or forwarding of COMPANY confidential messages to external locations.

    6. Hacking or accessing into unauthorized websites via the ASSETS.

    7. Visit and access web sites containing objectionable (including pornographic) or criminal material.

    8. Sending or posting information that is defamatory to the COMPANY, its products/services, colleagues and/or customers.

    9. Introducing malicious software onto the COMPAY network and/or jeopardizing the security of the COMPANY’s electronic communications systems.

    10. Sending or posting chain letters, solicitations, or advertisements not related to business purposes or activities.

    11. Discussing, providing, forwarding matters relating to employment contracts, conditions, agreements that are of confidential material and status or discussing such matters with other workers in a public or group channel.
    12. Broadcasting unsolicited personal views on social, political, religious or other non-business related matters.

    13. Making copies of system configuration files, communication logs or attachments for personal use or to provide to a user external to the COMPANY is forbidden.

    14. Downloading or installing security programs that reveal weaknesses in systems security of the COMPANY or its ASSETS.  For example, the WORKER shall not run password-cracking programs.

    15. Passing off personal views as representing those of the COMPANY.

    16. WORKER’s are not to share accounts, passwords or personal telephone numbers via the ASSETS except when specifically delegated (e.g. an absence) or approved by the COMPANY management.

    17. Using the ASSETS to play games during work hours.

  15. If an WORKER is unsure about what constituted acceptable Internet usage, then he/she should ask his/her supervisor for further guidance and clarification.

  16. All terms and conditions as stated in this document are applicable to the WORKER of the COMPANY’s ASSETS network and connection. All terms and conditions as stated in this document reflect an agreement of the WORKER and should be governed and interpreted in accordance with the policies and procedures mentioned above. Any user violating these policies is subject to disciplinary actions deemed appropriate by the COMPANY.

  17. Where it is believed that an WORKER has failed to comply with this policy, they will face the COMPANY’s disciplinary procedure. If the WORKER is found to have breached the policy, they will face a disciplinary penalty ranging from a verbal warning to dismissal. The actual penalty applied will depend on factors such as the seriousness of the breach and the WORKER’s disciplinary record.

  18. The WORKER acknowledges they have read the policy, and understand they are responsible for complying with the policy rules.

  19. The WORKER understands that violation of such policy may result in consequences including termination of the employment/agreement/contract.

  20. The WORKER understands and will abide by the Communication Usage Policy and further understands that should they commit any violation of this policy, their access privileges may be revoked, disciplinary action and/or appropriate legal action may be taken.

  21. The WORKER understands that if “ASSETS” are found to be in their possession, uploaded on any public domain, social media platform, internet webpage or shown externally after signing acknowledging schedule 2 without any reasonable and valid reason in accordance with the signed Agreement, they will be in breach of the agreement and the Corporations Act of 2001 in NSW Australia and can be prosecuted to the full extent of the law for loss of income, damages and illegal use of property and confidential information.

2019-04-12 07:03
John Khoury

Codes to use on Slack for starting a work shift, breaks and ending a work shift

Not all employees and contractors are required to use these codes, however if you are a sales or event manager or have been asked by your Team Supervisor to use them, then as part of your job, you would be required to use the following clodes on slack to indicate things like ...

  1. Time you logged in and started your shift
  2. Time you went on a break
  3. Time you returned from a break.
  4. Time you finished your shift.

 

WHAT CHANNEL & WHERE TO ENTER CODES ON SLACK?
The shift log codes are entered in the channel of the main department you have been employeed or contracted to work in.  While most employees and contractors may have multiple channels they are subscribed to, your main role within the company would be exactly where your shift log codes would be entered.  If you are unsure, always speak with your Team Supervisor or a colleague on Slack.  As an example here is are some samples of where your shift log codes would be entered.

  • If you are a sales representative or sales person and working as part of the sales department then you would click on the
    channel and enter your log codes here.

  • If you are an event manager and working in events as part of the event management department then you would click on the
    channel and enter your log codes here.

  • If you are an accounts manager and working in accounts in the accounts department then you would click on the
    channel and enter your log codes here.

  • If you mainly work in film, as a script writer or cameraman or stage hand or film crew or production staff then you would click on the
    channel and enter your log codes here.

 

CODES to use on SLACK to indicate your log in and log out times:

  1. ss = start shift.  This is the code you enter on Slack when you have commenced work and started your shift.
    1. After entering the ss code, make sure you enter your Team Supervisor's name.  Example

      Then you can add any extra information after notification of your Team Supervisors name. Example:

      Then press Enter or Send to send your start shift code.

  2. When you go on a break, use the following codes to indicate your break and type of break
    Remember to always enter your Team Supervisors name after the code or @eventmanagers.  Example
    1. rb = rest break
    2. tb = toilet break
    3. sb = smokers break
    4. brk = lunch break or tea break or meal break
    5. fmb = sleep/rest break fatigue management policy. Important: Only use the fmb break work code when you are planning to physically sleep to manage fatigue.  This is not to be used if resting but you are staying awake.

  3. rfb = returned from break.  This is important that each time you go on a break, when you return to recommence your work, you must enter the code that you have returned from your break.
    Again, don't forget to add your Team Supervisors Name.

  4. es or eos = end shift or end of shift.  Use this code when you have finished working for the day and have ended your shift.
    Remember to always enter your Team Supervisors name after the code or @eventmanagers.  Example

2019-10-18 07:26
Lei Bao

I need support who do I speak to?

The office of Iconic has 5 support staff working across the 3 offices in the USA, United Kingdom and Australia.

To contact and/or request support on a technical issue you can ...

    1. Use the tag @Support Request IT Department on Slack.
      • This notification tag can be used on any work channel (except show channels)
      • Is recommended to be used mostly on the #support Channel


    2. Contact the individual Support Person for support on Slack on the #support Channel

When requesting technical support try not to use the request tag @Support Request IT Department on Slack for the same ticket support thread. If you want to add more info on a raised ticket support request use my name, @beau.sherman or @kelvin.lee or @Nikolas Harrington Use the Support request makes double tickets and loads our projeqtor ticket list with extra tickets

2020-05-05 03:22
Nikolas Harrington

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Theatre Restaurant &#34;A Colonial Night&#34;

Go to category

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

If the client books a day Entire event then how many tickets he has to buy? or there is a cost for the entire day event fixed ?

When you select the ticket purchase method, it will tell you the number of tickets allowed per event.

2016-11-29 12:09
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

Additional Benefits available for Colonial Night bookings

The Dinner Show - A Colonial Night is ready and selling

All SALES and EVENT staff are read the Product Information on the bookings website - https://bookings.iconicperformances.com.au//A-Colonial-Night---Live-Dinner-Theatre-Show/

 

Additional information on the product is to be found at the Product Availability Page.
To search for it press Products > Product Availability

Search for A colonial Night and then click on the Products Details .

There is also a marketing script to be utilized for this product. Find this in the FAQ under Marketing Script for all Events for Corporate customers/clients

It is important to be aware of all the information before accepting a call or completing your scheduled activities for this Corporate Product.
If you are unsure of anything about the product, ask your Team Supervisors or the Event Managers group on Slack for information.

 

Corporate Accounts are huge income earnings for the customer and therefore all Sales Events persons must remain professional at all times and follow the company policy on If unsure on something or anything about my job or role within the company what should I do?

 

ADDITIONAL BENEFITS BY BOOKING WITH US:

  1. This show is filmed and shown on the Company TV Series called "This is Australia" on Foxtel.

  2. It offers a free commercial advertisement for the venue at no additional cost.

  3. By booking with us the customer also receives 2.5% of the gross income from the sales of the tickets at booked location event.

 

WHEN BOOKING THERE ARE A FEW OPTIONS AVAILABLE FOR THE VENUE CUSTOMER (not the individual retail sale customers):

  1. They can book the event with Iconic doing the market and send marketing flyers to the Venue for sales. Individual Retail Customers would then have to purchase tickets from us.
  2. They can pre-purchase a set number of tickets for their venue and then sell them at a higher price to their customer and on Iconic Online Booking System.
    If they select this option, this will need to be identified in Special Requirements and Staff Notes on the Booking Order.

2017-12-12 16:39
Ian Roberts

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Script - Expedition to Colonial Australia

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Flash Language of Colonial Times and Common Modern Language not used during British Colonial period of Australia 1787 to 1815

Convict Flash Language and Convicts of the early colony had their own ‘flash’ language, made up of slang words developed by criminals in London.

Modern everyday words that did not exist during British Colonial times of Australia from 1787-1815.

  1. Okay or ok (mid 19th century (originally US): probably an abbreviation of orl korrect, humorous form of all correct).
  2. Alright (was first seen in print in 1884.  The Word All Right first recorded around 1820.
  3. Tell me (first seen in 1860).  Replace with Please make it be known to me.
  4. Isn't it (use in Early Middle English, however the more common use of this during the period was Fore it is not so.

Did You Know

To show the fore and middle fingers of the right hand pointing upwards. During the Battle of Agincourt, where 6,000 English soldiers against 25,000 strong French army comprising mainly of the French nobility, the French General Busego ordered that the fore and middle fingers of the right hand of any Englishman captured was to be cut off. This would prevent them at a future time using an arrow from a bow to kill another French soldier. It is reported that as the English soldiers escaped they would turn to the French and stick their fore and middle fingers of the right hand in the air as sign of defiance and to show the French that they have lived to draw and fire another arrow.  There is still literature that tries to eliminate this was ture.

To freeze the balls off a brass monkey. The triangular brass construction on the decks of the man-of-war ships on which the cannon balls sat was called a Monkey. The cannon balls were stacked in a pyramid shape and were made of steel. In the heat of the day both steel and brass expand and in the cool of the night contract. The brass contracts at a faster rate than the steel causing the cannon balls to lose their footings and fall rolling all over the decks. Hence the saying it is cold enough to freeze the balls of a brass monkey.

The Rule of Thumb. A husband was permitted to beat his wife with a stick as a punishment so long as the stick was no thicker than the husband’s thumb. This was considered to be the law of the land and the husband would not be considered to be brutal.

Letting the cat out of the bag. One of the common forms of punishment was to be sentenced to so many lashes with the Cat-o’-Nine Tails commonly referred to as the CAT. The Cat was kept in a hessian bag and prior to the punishment being administered the flogger would remove the Cat from the bag. This is where the saying letting the cat out of the bag.

Not enough room to swing a cat. Because of the technique used in using the Cat-O-Nine tails is so far that the flagellator standing in front of the triangle and to one side would using his flogging arm would take the tails back and swing it over his head and down the across the convict’s back. Room was needed for this method.

Eves dropping. Colonial buildings did not have overhanging eves, so if you were standing next to a building you were said to be eves dropping.

Broadcasting. When the early colonists were sowing seeds they would walk along with bag full of seed and using the arm they would cast a hand full of seeds to arm’s length and continued to repeat the process. This was called broadcasting. 

How the kangaroo got its name. The Kangaroo - type of representation of unique Botany Bay wildlife. Australian native animals became the subject of scientific study and much public fascination in England. The Dutch merchant Pelsaert reported the dama wallaby in 1629 as cats, creatures of miraculous form, as big as a hare. In 1688William Dampier described the banded hare wallaby of Dirk Hartog Island as sort of a raccoon. The name kangaroo was recorded by Sir Joseph Banks at Endeavour River in Northern Queensland. How the kangaroo got its name is shrouded in mystery, but there are three possible explanations –

  1. Captain Cook's men asked Queensland Aborigines what the strange creatures were and they answered Kangaroo which meant what are you saying?
  2. The Aborigines were trying to repeat the words can you tell me what the animal is? The words can you became kangaroo.
  3. When asked what the animal the aborigines answered Kangaroo meaning I don't know.

The truth is we don’t really know now certain and probably never will.. Banks also correctly identified the manual as belonging to the possum family - the largest members of the family Macropodidae Herbivorous marsupials of the Australian region, with powerful hind legs developed for leaping, a sturdy tail serving as support and balance, a small short forehead. There were many different species in habiting the entire continent.

Where did Australia come from. Australia. The word Australia applied to a large, hypothetical land-mass in the southern hemisphere crept into use from about 1600 onwards. It originates, of course, from the Latin word for south, or the south. In the eighteenth century, however, the continent of Australia, as it became increasingly known to Europeans, was commonly referred to as New Holland or Terra Australis, the `Southern Land'. The first reference to Australia, meaning the continent of Australia, in a printed book appeared in Sir George Shaw's Zoology of New Holland in 1794. By 1814 Matthew Flinders was writing that in his opinion the word Australia was "more agreeable to the ear" than the term Terra Australis, though the word was not yet in use, although the word appeared on his charts. The first official use of the word Australia appears to have been in the journal of Governor Lachlan Macquarie for 30th September 1816. From this time Australia rapidly replaced New Holland as the accepted name, though until Federation in 1901. There was a view often ststed that the word did not include Tasmania.

Botany Bay. When Governor Arthur Phillip sailed for New Holland with the First Fleet in 1787, he expected to establish the convict settlement at Botany Bay, south of Sydney. Captain James Cook had found Botany Bay in 1770 and surveyed it, and it was recommended for settlement by Sir Joseph Banks, who had been with Cook. At the time of the arrival of the First Fleet in Botany Bay in 1788 the existence of Port Jackson was not known to the Europeans, but Phillip soon located it and, as every schoolchild knows, landed his expedition at Sydney Cove. Port Jackson was a harbor greatly superior to Botany Bay.  Botany Bay, however, remained the general term in use by outsiders for the settlement for many years, even being extended generally to cover all subsequent European settlements in Australia. It was still being used as a misnomer filly years and more after 1788, and gave rise to many expressions such as Botany Bay Swell and (of the emancipist Samuel Terry) Botany Bay Rothschild. In England it even acquired metaphorical meaning, remote fields on English firms being named "Botany Bay".  Although what is called a catachresis (which means an incorrect use of words) Botany Bay is still sometimes used lightly or jocularly to refer to the European settlement of Australia in the early days, and there is no objection to this.

The Cat-o’-nine Tails. Commonly referred to as The Lash or The Cat. The lash was the primary form of punishment for the first fifty years of transportation – it was, above all, quick and cheap. In the barracks and the road gangs, visitors were often shocked to see that so many men had been flogged. He cat frequently left welts on the skin. Most convicts bore it with fortitude though now and then one or more of the youthful ones cried out. The older men usually submitted with sullen silence, occasionally even with apparent indifference.

Expressions soon developed relating to floggings to convicts

  • a red shirt - for a back scared by the lash
  • Botany Bay Dozen - 25 lashes
  • a bob – 50 lashes
  • a bull – 75 lashes
  • a canary – 100 lashes
  • the domino – the last lash in a flogging
  • three sisters – flogging triangle

'Flash' language’

Convicts of the early colony had their own ‘flash’ language, made up of slang words developed by criminals in London.  Outsiders couldn’t understand the language, so convicts were able to undermine the authorities with their words.  As many of the convicts had spent a considerable time in goal before being transported, they would have arrived in the colony proficient in the use of prison cant. This became the Flash Language of the convicts.  Words and expressions that were common at the time are:

  • a flash-bag or a swish:  a shirt
  • a hog: one shilling
  • two hogs: two shillings 
  • bang up:   well dressed or well equipped
  • duds:    female clothing
  • slops:   clothing   
  • a sock:  a pocket
  • a chum:a likeable person, a friend
  • to split: to betray somebody
  • a mill:  a fight  
  • to mill a person: to fight someone and beat him
  • a milling cove:   a pugilist
  • a lark:   fun or sport of any kind
  • knocking up a lark: planning fun or sport:
  • legspins or gams:
  • queer gams: legs of a peculiar shape
  • queer lamps: sore or weak eyes  
  • mitts:  gloves
  • a stake: any booty obtained by robbery or gambling  
  • his nabs:  himself  
  • a lushy cove: a drunken person
  • a lush: a drunk
  • to wack the blunt:   to share the money
  • to wack the grub:    to share the food
  • to grub well:to eat well
  • a galloot or swaddy:a soldier
  • a nib: a gentleman
  • traps: constables of any description
  • to beef:  a constable of any description
  • to bounce: to bully or threaten
  • to crab someone: to put someone in a bad mood
  • to try it on:  to attempt a doubtful activity
  • a buffer: a dog
  • a jigger: a low window
  • sticks: household furniture  
  • a dollop: a large quantity of anything'
  • to fox someone:  to trick
  • a cockatooa convict lookout
  • a bolter a runaway convict

To this was added convict slang; for example, soon after the First Fleet dropped anchor in Sydney Cove, the settlement became known as The Camp, Norfolk Island as Ocean Hell. Aborigines as Crows, and the Goal as Logs, it being of log construction.  Convict slang for various characters in the Colony:

  • Clishmaclaver: Noises made by people that are loud and sound important, but are virtually meaningless.
  • Jackanapes: Fool, clown, self-important clot.
  • Misbegotten: Ill-conceived, stupid, illegitimate.
  • Miscreant: Criminal, disobedient, a breaker of rules.
  • Rapscallion: Rascal, scamp, wild in behavior.
  •  

Derogatory terms that were used in the Colony:

  • Nodcock 
  • Niddy-hoddy 
  • Tom's fool
  • Old Lag
  • Addle-brained
  • Graloot
  • Lobster back
  • Scum

Convict James Hardy Vaux documented these words in 1812 in his A vocabulary of the Flash Language, published in 1819. The following is a selection of words from Vaux’s dictionary, and other words in use in the early colony, that relate to the lives of the 50 Hyde Park Barracks convicts in the ‘Lags & Swells’.

  • bad = a convict who cooperates with police and officials
  • bellowser = a man transported for the term of his natural life
  • bit-faker = a coiner, maker of counterfeit money
  • bolter = one who runs away or leaves a place suddenly
  • boned = taken into custody
  • breech'd = flush with money, ‘in town’
  • brisket-beater = a Roman Catholic
  • bug = nickname given to Englishmen by the Irish
  • bush'd = poor, without money
  • buz cove = a pickpocket
  • buz coves = a female pickpocket
  • charley = a watchman
  • cly-faker = a pickpocket
  • cockatoo = a convict who served a sentence on Cockatoo Island
  • cracksman = a house-breaker
  • crap'd = hanged
  • croppy = a convict (originally an Irish convict)
  • darbie'd = fettered (wearing chains or irons)
  • done = convicted
  • file = a person who has had a long course of experience in the arts of fraud
  • floor'd = so drunk as to be incapable of standing
  • fly = vigilant, cunning, not easily duped
  • galloot = a soldier
  • grab'd = taken, apprehended
  • horney = a constable
  • in town = flush with money, ‘breech’d’
  • kid = a child, but particularly a boy who begins thieving at an early age
  • kinchen = a young lad
  • knuckler = a pickpocket
  • lifer = someone transported with a life sentence
  • lag = a convict under sentence of transportation
  • lagger = a sailor
  • lushy cove = a drunken man
  • lushy = drunk, intoxicated
  • mollisher = a woman
  • nibb'd = taken into custody
  • nibbler = a pilferer or petty thief
  • pall = a partner, companion, associate or accomplice
  • pebble = a convict whose behaviour is incorrigible
  • prig = a thief
  • pulled up = taken into custody, in confinement
  • queer gam'd = bandy legged, or having otherwise deformed legs
  • queer = bad, counterfeit, false, unwell in health
  • qock'd = forgetful, absent in mind
  • rump'd = flogged or scourged
  • sevener = a convict sentenced to a term of seven years’ transportation
  • scamp = a highwayman, man who commits robbery on the highway
  • scrag'd = hanged
  • scurf'd = taken into custody
  • shook = synonymous with ‘rock’d’
  • slang'd = fettered (wearing chains or irons)
  • sneaksman = a man or boy who ‘goes upon the sneak’ (robs houses or shops)
  • sharp = a gambler, cheat or swindler
  • swell = a gentleman or any well-dressed person
  • swish'd = married
  • swoddy = a soldier
  • tobyman = a highwayman
  • toddler = an infirm elderly person
  • top'd = hanged
  • ticketer = man or woman holding a ticket of leave
  • up in the stirrups = a man who is ‘in Swell Street’, that is, having plenty of money
  • vardo-gill = wagoner

Greeting of the Convict Flash Language

  • Isn’t it a grand day
  • How do ‘ee do?
  • Good day to you!
  • Good morning good sir/mistress
  • May the saints be praised, ‘tis y’self!
  • Hullo, how be you?
  • Welcome to the colony   
  • Top O’ mornin’ to yer!
  • Is’nt it a cruel day?

Farewells

  • Fare thee well
  • God Speed
  • Haste thee back
  • Fare well t’yer
  • God bless and keep you

General Terms

  • Sir
  • ma’am
  • miss
  • lass
  • master
  • lad young ’um
  • zur
  • mum
  • missy
  • lassie
  • esquire
  • laddie
  • bogtrotter
  • guv
  • mistress
  • maid
  • girlie
  • young man
  • m‘boy
  • pup

Questions and their Answer

  • Good morning Ar reckon ‘tis!
  • That’s the truth1
  • There’s many who’d say so!
  • Aye, that be so
  • Aye; and how be you this fine/wet day
  • How are you?  I be well thank ye
  • I be feeling poorly t’day
  • Fine; and y’self
  • Where are you from?   ‘tis from Ireland I am
    • I be Scottish
    • I be from Devon
    • The old country
    • Country Cork
    • The old dart
  • Where do you live?
    • In the barracks
    • I be rom the Green Hill (Windsor)
    •   I’m visiting from Parramatta
    • Government Farm at Castle Hill

2012-03-12 12:13
John Frankel

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

Meetings Completed and Minutes Approved

Go to category

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

Valley of the Ancient Worlds - A students consolidating Emergence of a History far gone

Go to category

Can we do the event at the clients venue? Or at our venue?

  1. Yes events can be done at the clients venue (preferred method)

  2. Iconic Productions does not have a venue of our own.  We hire/lease/book out other venues to setup and perform the events.  If the customer wants us to do at one of our venue, additional fees may occur.  Contact the Event Management Team for the cost.

2020-02-24 01:50
Steve Baltzois

If the client books a day Entire event then how many tickets he has to buy? or there is a cost for the entire day event fixed ?

When you select the ticket purchase method, it will tell you the number of tickets allowed per event.

2016-11-29 12:09
Steve Baltzois

Is there a cost for the entire day event fixed?

If the ticket purchase method is per event, then the system will inform you of the number of tickets allowed after you select the correct options.

2016-11-29 12:08
Steve Baltzois

How many shows can we perform at the same venue in a day?

The Product Availability Page (PAP) may show 1 or 2 or 3, but speaking to your Team Supervisor if it is at the same place, up to 5 shows allowed on 1 day at same venue. 

IMPORTANT INFORMATION:
Each show must have a between 30-45 minute break between each show if there are multiple shows booked on the same day at the same venue. 

If more than 2 shows required, Matthew said permission required to allow for extra shows on same day at same venue.

2019-09-27 01:24
Steve Baltzois

What sized area is required for the performance?

The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This can be shortened if need be. With that in mind of course the space would need to house the audience comfortably.

Please note that these measurements are the average recommended measurements and should not ever exceed the measurements specifications, they can sometimes be shortened due to spacing issues. SAFETY ALWAYS FIRST. Unless specified in the script on advised by a Stage Manager or Supervisor, it is important to follow the recommendations of the measurements below.

STAGE SETTING AND SPECIFICATIONS OF MEASUREMENTS:

On average the permitted and recommended space for the stage area is (to work out the feet multiple metres by 3 to get at approximate measurement of feet:

  1. Stage 1 Event = 4-6 metres wide by 4 metres deep.
  2. Stage 2 Event = 6-8 metres wide by 5-6 metres deep.
  3. Stage 3 Event = 7-9 metres wide by 5-8 metres deep.
  4. Stage 4 Event = 8-10 metres wide by 6-8 metres deep.
  5. Stage 5 Event = 8-12 metres (more if required) by 10-14 metres deep.

AUDIENCE SEATING AREA: AUDIENCE SEATING AREA:

Will often be designated red ropes. The ropes are tied down and knotted to weights. For measurement of the surface area in square metres with the ropes use the formula of:

  1. Divide the total audience quantity by 2 (for two red squares)
  2. Divide that number by 3 for width and you calculate the area squared required.
  3. Then divde this by the Stage Event Type (Stage 1= 3 or 4; Stage 2= 4 or 5; Stage 3 = 5-6; Stage 4 = 6-7; Stage 5 = 6-8) for width of audience seating (please note this also depends on the width of the house performance area that is safely allowed/permitted.

For example if there were total audience of 90 for a Stage 1 Event/Show

  1. Divide 90 by 2 = 45
  2. Divide 45 by 3 = 15
  3. The total area square require is 3m Wide by 15m Long.

The following formula is used based on the audience age group as well.

  • Use the formula above for Audiences that are aged between 5-10 ten year olds.

  • Audiences aged 11-14 year olds step 2 (change the divisable number to 2)

  • Audiences aged 15-17 year olds step 2 (change the divisable number to 1.5)

  • Audiences aged 18+ year olds step 2 (change thedivisable number to 1)

AUDIENCE AREA WITH SEATS:

  • Red ropes are not required, however try to maintain a middle aisle. Iconic Stage Team are not permitted to set up the house seats. This is the job of the Venue Organiser.

Others Areas on Stage or In House to be aware of with specifications and measurements.

  • GREEN ROOM to be backstage and about 3m wide by 3m deep.

  • APRON to DOWNSTAGE / FRONT STAGE distance should be a Depth of 1 metre (3 feet)
  • APRON to ORCHESTRA PIT distance should be a Depth of 1 metre (3 feet)

  • HOUSE FRONT ROW SEATS TO BE 1 metre (3 feet) from APRON.

  • HOUSE EDGES Distance in width for edge of seating to wall should be a minimum of 1 metre (3 feet)

  • AISLE BETWEEN AUDIENCE SEATING AREA Distance in width for the aisle should be no less than 1 metre (3 feet)

  • PRODUCTION BOOTH/AREA to HOUSE REAR Distance from Production Booth/Area and House rear or end of ropes or seating area must be a minimum of 2 metres (6 feet)

  • HOUSE/AUDIENCE ENTRANCE POINT This can be almost at any location,however is preferred if it is towards the rear of the house and not directly behind production booth.

2019-07-01 00:46
Stewart Norton

Do the performers need to be on a staged area higher than the audience or can they be on the floor, the same level as the audience?

The show is adaptable, so we do not require a raised area. While it is ideal, it is not required and can be at the same level of the audience.

2020-02-24 01:50
Stewart Norton

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

What is the set up and packing up time required?

Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes on the ERM for exact hours to setup and packdown..

2020-05-03 04:42
Steve

What is the setup (bump-in) and pack up time (bump out) for Valley of the Ancient Worlds

The show takes between 4-5 hours to setup (bump-in).  It takes approximately 3-4 hours to pack up (bump-out).

2016-11-29 12:07
Matthew Walker

Setup props, setting scene for stage 1, stage 2 shows and events (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Stage 1, stage 2 shows and events.

The images and files attached here may only be used by Iconic staff and contractors.  At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet.  It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2020-02-24 01:52
Graham Normanally

Setup props, setting scene Valley of Ancient Worlds (staff only)

The following images and files attached are for use to assist with setting up props, prop tables, wardrobe and setting scenes for the Valley of Ancient Worlds

The images and files attached here may only be used by Iconic staff and contractors. At no stage are they allowed to be viewed or used by anyone else, including customers.

If you are unsure, contact your Team Supervisor for approval.

To view the images you may require the DropBox App on your smartphone or tablet. It can also be viewed online on your smart device.

To view the images click on the company business secured dropbox file https://www.dropbox.com/sh/q8lsbp6gtz55nvg/AACT6ahqLPw22kQtH8hN8_Eua?dl=0

 

The password for the folder is IP20171218SetupProps

2017-04-25 13:13
Steve Baltzois

If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Packing Lists for Stage 1 and Stage 2 Shows and Event - Stock Control Inventory

Go to category

Does the performance require electrical connection? that is for visuals, sound etc.

Yes, all Iconic shows do require access to an electrical powerpoint. A generator can be provided if there is no access to an electrical powerpoint, but an additional cost for the generator is charged to the customer.

2020-02-24 01:51
Stewart Norton

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

Packing Lists and Stock Control Inventory for Stage 1 and Stage 2 Shows

The packing lists and stock control inventory for Stage 1 and Stage 2 Shows including any related or associated documents and its content is copyright of the respective productions® and its Managing Partner Iconic Productions and Iconic Performances Pty Limited - © Iconic Performances Pty Limited ("Company" 2001- (the current date as of today as displayed on the server). All rights reserved.

All packings lists and documents attached herein and the content of all the documents is intended for sole use of approved workers of the Company. The content, including attachments, is confidential written information/documetation/communication between the Company and you (the "recipient"). If you are not the intended recipient, any use, interference with, disclosure or copying of the document, its content, including attachments, is unauthorised and expressly prohibited. If you have accessed this area/category/server/folder in error please contact the your SUPERVISOR or the COMPANY's Support Department immediately and remove, destroy and delete the document, content and any attachments from your system. No other person is allowed to use, review, alter, transmit, disclose, distribute, print or copy the documents, content and any attachments without appropriate authorisation.

Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with the COMPANY's express written permission, distribute or commercially exploit the content. Nor may you transmit it, edit it, copy or store it in any other method, means or other form of electronic or paper based system.

The attached documents and its content is also protected by a non-disclosure clause in which you (the recipient), acknowledge and represent that any information / ideas / discoveries / inventions / processes and the like, contained in this document or discussed, become privy to in the course of receiving this document and its content shall be maintained in the strictest confidence; and you (the recipient) do not divulge / release / disclose / or otherwise allow the information to be made known to any other party / person / company who otherwise are not eligible to partake of such information, without the express written permission of the partners of Iconic Performances Pty Limited. You (the recipient) accepts / acknowledge that you are liable for the protection of any information defined in this clause.

The packing lists and stock inventory are held directly on the server and require continued internet access to view and enter data. Only approved workers who have approved access permissions are allowed to view the packing lists and stock inventory control. If you do not have access or permission and require it to complete your job duties, speak with your department supervisor first or a member of senior management.

THINGS YOU NEED TO KNOW ABOUT HOW TO USE THE PACKING LISTS AND STOCK INVENTORY CONTROL:

  1. You will be required to be trained on the use of the online packing lists before use by your supervisor.
  2. YOU MUST ALWAYS on the start of a tour, enter every item and quantity of all items before commencing the years tour.
  3. Using the packings lists and what you need to do.
    1. When you first start using the lists, ensure that your very first entry is located at Column D and the very top row, either row 9 or 10 depending on the list you are using.
    2. Always Enter the date at top in Row 4 labelled "Date Loaded/Unloaded". The date format should be in the Australian format of day/month/year
    3. Enter the action you are taking, that is "Loading or Unloading"
    4. Enter the name (i.e. your name) of the person who is entering the stock control.
      • Please note, that in the production packing lists, you are required to also enter the event the production equipment was used for. Eg: Colonial Show, Anzac Story, Gold Rush, CSI and so on.
    5. Commence enter the stock control of each prop or equipment item.
  4. Every cell must have a quantity entered at the time of unloading or loading or a code. Empty cells will cause problems and this is not accepted. All cells must be stock controlled.
  5. When using the lists, you are required to enter the quantity you have loaded or unloaded at the end of each venue or a specific code. Here are the codes you are allowed to use.
    1. Did not take/load = DNT
    2. Did not unload = DNUL
    3. Did not use = DNU
    4. Damaged = DMG
    5. Lost = LST
  6. Do not enter any other text into the cells. If you want to make a comment about a stock item, or prop, or equipment, use the Comment function.
    1. Click on the cell associated with the the stock item, prop or equipment.
    2. Press the Comment button on the top right corner
    3. Enter your comment.
  7. You do not have to press SAVE at any time. Every time you enter something, it will automatically save on the server and create a system log and history for auditing purposes.
  8. The Packing lists and Stock control is not how your report damaged or lost or low stock goods, you only stock control here on the packing lists with a number, code or comment. If you have damaged, lost or low stock, props or equipment you need to use the form found on the FAQ POLICY of Broken, damaged, lost or Stock Low, prop, equipment, wardrobe
  9. The packing list and stock control for all Staging, Technical, Audio and Visual Equipment is now separate to the Events and Shows. Please ensure that the Production Equipment Packing List is also completed at each unload or load as well as the event/show packing lists.

Packing List for:

Select the Event/Show you require the packing list for and click on the related link for its Packing List and Stock Control Inventory. You will be required to log in before use.


Event Stage

Packing List and Stock Control Inventory for
Name of Event or Show (click on name for access)

Related Notes if applicable

All Stage 1 and 2 Production, Stage, Technical, Audio & Visual Equipment  
1 Colonial Show and Colonial Experience      
1 Gold Show      
2 Expedition to Colonial Australia      
1 Colonial Tales      
1 Strike Me Lucky      
1 Colonial Classroom      
1 & 2 Boombastic Science Holiday or Primary School Show      
2 ANZAC Show      
2 Valley of Ancient World      
1 & 2 CSI      
2 Minibeast Educational Sessions      
1 & 2 Captain Flash and the Fantastic Flying Machine      
1 & 2 Mud Fun - Youth Leadership      
2 Remembrance Day Live! For Primary Schools and High Schools      
1 Federation of Australia - A live Interactive Adventure of Australias Federation and Constitution.      
1 Colonial Convicts      
       

end of faq policy


Questions Asked and Answered:

  1. David Phillip | 23-Mar-2020 11:48 | 
    As actors Captain I am very confused and need clarification. I cannot see the difference then between Green i.e. "Green means you have the exact quantity as you are meant to have in your possession after the item has been used and has been re-counted" and Grey i.e. "Grey means that from the last count the quantity has not changed since the last correct count (being green or yellow or red)" Yellow and Red are not correct, yes? Is it possible to request an example of when an item may appear "Grey?" I already know that whenever I input "DNU" or "DNUL" it always appears as grey.
    1. Answered by @beau.sherman | 24-Mar-2020 17:25 |
      1. Gray appears when a physical count has not occurred or been recorded.  Green is displayed when the recorded count is equal to the actual stock set quantity.  If the set Quantity is 10 and the recorded count entered by the user is 10 the cell will be display as GREEN. This means you have the right stock for the set quantity for that specific item.  Yellowish to Orange is displayed when the recorded count is not equal to the actual stock set quantity.  In the same example if the set quantity is 10 and the recorded count entered is 8 or 9 by the user the cell will display yellow.  This yellow means you have less than the actual stock quantity for the set quantity for the specific item.  If the item is not something that is consumed and thrown out, this is an cautionary issue for the reason that the quantity the user has recorded is not the exact to the set quantity. It could mean the item is lost, damaged or stolen.  Orange to Red is displayed when the recorded count is way below the actual stock set quantity.  This is a major alert to warning that the item needs to be reordered if it is a consumed item or that the item/s have been lost, damaged or stolen.  Items not consumed, hard physical items should not ever be red.  Grey is everything the other colours are not.  Grey is only a neutral background colour that means there was no recorded count by the user and is only for display purposes to see when an item has been physically counted (the colours) and when an item has not had a physical count by the user.  It is only for visible display.


  2. David Phillip | 10-Mar-2020 09:53 |
    I receive notice that a damaged item for Colonial Show has been repaired and is ready for collection. I collect item and place it back in van in respective storage case. No other Inventory activity takes place on this day. Do i need to record this on inventory sheets and if so what code do I use to record details and do i have to do a full stock control record for all items on list?
    1. Answered by Debbie O'Sullivan | 19 March 2020 23:31|
      1. Reception staff are required to display the update for the item on the inventory packing lists.  If this is not done, you would update the list for the one item before you do a show.  If you do not do it and reception has not done it then on the next full count when doing the inventory packing lists, you are to do a full count of the item and alter the quantity and update it by entering the correct quantity you now have.  You can also make a comment to.  There is a backup to this to avoid missing out and that is ProjeQtor activity that logs when things are done and completed.

  3. David Phillip | 19-Mar-2020 11:47 |
    I am reading the reply from my Supervisor Ms. Debbie O'Sullivan to my previous question: Answered by Debbie O'Sullivan | 12 March 2020 06:16 | "There is no definition or meaning of the grey colour. I asked @beau.sherman why he used grey and he told me that grey is a neutral colour and it was used because there was no exact change to the quantity" This is very confusing. My understanding is that the Green is the colour that should always appear when the Qty does not change? I know that whenever I use the code "DNU" or "DNUL" grey appears? Await reply.
    1. Answered by Beau Sherman | 20 March 2020 08:21 |
      1. Green does not mean the quantity does not change.  Green means you have the exact quantity as you are meant to have in  your possession after the item has been used and has been re-counted.  Grey means that from the last count the quantity has not changed since the last correct count (being green or yellow or red).

  4. David Phillip | 10-Mar-2020 10:46 |
    What is the definition of the "Grey" colour coding?
    1. Answered by Debbie O'Sullivan | 12 March 2020 06:16 |
      1. There is no definition or meaning of the grey colour.  I asked @beau.sherman why he used grey and he told me that grey is a neutral colour and it was used because there was no exact change to the quantity.

  5. David Phillip | 04-Mar-2020 10:04 |
    Question: An item as a set Qty of 2. However at any given show only 1 of these will be used, meaning other is either "DNU" or "DNUL" how do I record this in a single cell?
    1. Answered by Debbie O'Sullivan | 05 March 2020 04:06
      1. You have to count that you have all two each time. Stock Control does not work on if you use 1 of 2 of some of an item.  If you only use a portion of it you have to count that all items are still with you and put the total that you are meant to have in stock.  In this case if the quantity is 2 and you only use 1, each time you have to count that you have both and enter the number 2.  The DNU and DNUL are only when the actual item is not used at all.

  6. David Phillip | 02-Mar-2020 12:18 |
    What does the term/definition of "Stock Control" Where can I find the definitions and explanation of the colour codings used on the inventory spreadsheets?
    1. Answered by Debbie O'Sullivan | 04 March 2020 21:38
      1. Stock control means "the process of making sure that the right amount of items/equipment/parts amount of materials is available to use from what is already been purchased or the company has." There is another definition I found on the internet and it means "In a company or shop, stock control is the system of making certain that new supplies are ordered when low; that goods have not been stolen or lost; and that the items already recorded for is returned similar to a library ensuring what books have gone out, are returned exactly as they were taken.".
      2. The definitions of the code are found at the bottom of all packing lists on the inventory spreadsheets. There is no explanation of the colour codings when the FAQ was made. I spoke to @beau.sherman and he said he coded it to mean this.
        1. DNT = means that you do not have the item and never took it with you from storage (the main company storage location). This means that the SET quantity has not changed and the item is at storage. It has a grey background and black letters to mean it is greyed out and at storage.
        2. DNUL = means that you have the item with you in the vehicle but you did not unload it from the vehicle when doing a show. It means you do not have to do a check for a count as the last quantity that was entered is the quantity you have. It has a grey background with bold white letters to mean the last number is the correct count, but the white means at somepoint the number can change and needs to be counted when next used from the vehicle.
        3. DNU = means that you took it out of the vehicle, but did not use it in the show. You still need to check that you have the item at bump in and bump out, but you do not need to write the quantity as the last quantity entered for that item on the row is the correct number. It is important that when use you DNU, that you have checked that the item is still present. No count is required. It has a grey background with yellow lettering to mean that the last number was the correct quantity, but yellow meaning it has to be checked that it is in the right location.
        4. DMG = means the item is damaged. The damage item form has to be completed immediately. It has a dark red background with yellow letters for easy look to identify where items are damaged. A comment is to be made on the dmg of what item was damaged and the quantity left of that item, if there are other items not damaged.
        5. LST = means the item is lost. The lost form has to be completed immediately. It has a brown background with light blue letters. The colours do not mean anything except for easy to spot when checking.
        6. Green to yellow to Red colours when adding the quantity. When adding the numbers (quantity) the green means that you have the exact (correct) quantity of the stock control and nothing is lost, missing, stolen, damaged.
          1. All quantities is meant to be GREEN to say that you have the right stock. All stock is meant to be correctly counted and numbers are not to be guessed.
          2. If the colours change to a ORANGISH or YELLOWISH it means that the number you have entered is showing that it is not correct with the stock control. Either you have less than what you last entered and this is not good because the stock control means the items are lost, stolen, damaged or missing. It has to be checked.
          3. If the colour changes to RED , or SHADES OF RED this is not good. It means you have not the right stock, items are lost or missing or you need to order new items if they are used and thrown out like soap or tape. You do not want to see red or shades of red when entering quantity.

  7. David Phillip | 18-Feb-2020 12:16 |
    Question: What do I do if I am at venue and do not have internet access?
    1. Answered by Debbie O'Sullivan | 18-Feb-2020 03:35
      1. David this is a good question. I did some checking and research. All liveable towns in Australia have internet access when in your the town. And with your shows being the school shows in Australia there is legislation that all educational institutions are required to have internet access. This means that when you are at the schools doing the shows there is always internet access. If your internet is slow you can ask the school for visitor wifi access. I spoke to Amanda to about the quantity forms and she said all forms are received from all places where they are being performed in a school. The answer is solved. No place you do the shows won't have internet access.

2020-03-24 07:35
Event Management Supervisor

Script - Road to Federation

Go to category

How do I request or suggest a change to a script or task, or activity or related work duty?

All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure as outlined below.

AT NO POINT is a worker or crew member or actor or performer allowed to take short-cuts, change the directions stated to suit them or another person, or not follow the instructions or script provided. Any changes or feeling the need to change the way something is to be done must be communicated to the supervisor and approval be obtained by the supervisor.  Approval must be documented on the appropriate SLACK channel for documentation before it can be changed or done by the worker.  If it is not documented on the appropriate SLACK channel, it will be deemed by the company as not officially approved and deemed invalid.  Therefore carry out the duties that were alleged to be changed will be at the responsibility of the supervisor and the worker.

Important Note:

  1. The Request suggests change to script or task, or activity or related work duty form is to be used for long term effects of the change to the specific area and not for small incidental changes that can occur on a one-off daily or weekly change.  The form should only be used for a suggestion or request to change that is to be more permanent and has a long term effect of that specific item or area.

  2. For small one-off changes that can occur on a daily basis, this should be done on slack at the immediate time of the request of change.

To request a change or offer a suggestion for a long-term effect follow these steps:

  1. Verbally bring it to the attention of the supervisor of that department or the supervisor who is your department leader.
  2. If the supervisor feels it has validity you then are required to complete the company form labelled Request / Suggestion to Improve.

  3. Fill out the form and answer all questions. To access the Change, Suggest, Request form click here. 
  4. Ensure that you have correctly copied and pasted your Supervisor's work email on the form. 
  5. Once you receive the online confirmation your suggestion has been filed, select the appropriate channel on SLACK and copy the Submission ID and inform your Supervisor you have completed it. This should not be a Direct Message. Make sure your Supervisor's slack TAG Name has been added to your suggestion.
  6. Your supervisor will then be required to copy the details into the Company Project Management System for review by Senior Management.
  7. You will be informed of the outcome of your request for change, once a decision is made.

Questions Asked and Answered:

  1. David Phillip | 29-May-2020 04:08 |
    What do i do if I feel a suggested change should be made but my supervisor does not support my request however I feel strongly enough that the suggestion should formally be made and submitted for consideration?
    1. answered by @barbara.green 29-May-2020 08:51
      1. Dear I hope this never happens.  If it does you are still allowed to submit the request and in make a note using the Other option and explaining what your supervisor said and why you feel it is really important.

  2. David Phillip | 21-May-2020 01:18 |
    Still awaiting on link access to form.
    1. answered by @beau.sherman 23-May-2020 15:34
      1. Sorry the form was always on the server.  The link to the form was not coded into the FAQ.  Fixed and available.

  3. David Phillip | 05-May-2020 03:58 |
    Do we have access to the "Request / Suggestion to Improve" link?
    1. answered by @barbara.green | 06-May-2020 13:56 |
      1. Yes dear. All you do is click on the words next to company form labelled Request / Suggestion.

2020-05-23 03:08
Steve Baltzois

How do I learn my lines for the scripts I am given?

Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend a helping hand on the matter as the Production Supervisor.

The very first thing I have seen with actors is they sit down reading the script and their lines quietly to themselves, similar to reading a book. This is the worst way to learn your lines. Consider this as a professional actor:

  • A carpenter cannot build his drawers reading from a book.
  • A painter cannot finish the painting on the canvas without physically painting.
  • A boxer cannot be the next Muhammed Ali without physically boxing in a practise ring.
  • A chef cannot make a 3 course meal by sitting in the kitchen reading the menu quietly to themselves.

In all these samples the important thing is the physical working of or acting of that end result. That is why the worst way to learn your lines is by quietly reading it. Being an actor you are not reading lines. You physically are acting and when you learning your lines you should be physically acting out those lines, out loud in broad daylight. If you are one of these actors, move away from the behavior of trying to learn your lines by reading them quietly to yourself. It does not work.

YOU HAVE TO SAY YOUR LINES OUTLOUD when you are learning your lines.  It helps you hear them, it helps you remember them, it helps you recite them, it helps you act and behave appropriately to them.

Everyone learns differently and there are many people all through the internet who have ideas of how to learn your lines. Here are 5 ways that I advise my cast to learn their lines.

  1. Repetition. It really is the only best way to do it. Remember out loud, never whilst sitting down and quietly reading it to you similar to reading a book. The one key success to learning your lines is acting it out again and again and again and again. Repetition is the key to the successful learning of your lines.

  2. Line Blocking. Read the first line. Look away from the script and repeat it. Look back to see if you got it right. Do this a few times. Then do this with the second line. Then repeat the two lines and see if you still have them right. Then do this with the third line and see if you have the third then add on the fourth and see if you have all four. Set these aside for a while and work on the next set of four. Then see if you have all eight and then do the next set of four. Then see if you still have all twelve. Of course, it does not have to be exactly four each time. The number can vary depending on how long the lines are. You might then take a break from these twelve or so and work on other sets like this but in the end, see if you still have all your lines of the whole play. Each day read them all and repeat them all back in one continuous read of all lines and then one continuous reciting of all of them.

  3. Recording your lines. Speak along with the lines as it is being recorded or write out the long passages to learn the lines. Writing out the words of your lines is a terrific way to learn. Similar to an artist painting on the canvas. You have something to look at.

  4. Do it your way. There is no one way or wrong way to learn dialogue—if it works for you, than that is what you do. Only remember sitting down reading it quietly to yourself is not the tool of an actor. Remember my examples earlier. The more you memorize, the easier it becomes. I don’t know what the psychology of that is, best to ask @steve.baltzois for the answer to this. It’s certainly a skill like any other and therefore is something that anyone can improve on. People who are playing professional theater related roles need to believe in themselves and need to put the hours into it. Remember the painter, remember the cook examples. The masterpiece is not made in 1 or 2 or 3 hours of work. You need to put in the hours, when in the shower, while having lunch, outside of rehearsal time if you do not want to be labelled "first time actor". Most productions require you to be off-book before the first day of rehearsal in large theater productions. No actor should learn their lines at rehearsals. The key to success here is basically time. Memorizing a role in theater is a project. Actors need to commit blocks of time in order to learn the lines properly. Even after the dress rehearsal an actor would be at their best re-learning the lines. A good rule of thumb is that you can learn about 100 lines of verse in an hour, if you devote 2 hourlong chunks everyday. When you put it in these terms, it’s actually pretty manageable. A final thing to note is that there are a few ‘levels’ of memorization. An actor ideally has to put enough time into their lines that they’ve become a muscle memory of sorts. The lines all flow together and the actor never has to work to remember what comes next. However, in a pinch, you can learn a few hundred lines in a really short block of time. You have to learn them as part of your craft and not sitting down reading the script like a book.

  5. Finally Script Rehearser. There is a software program for all phones and tablets called Script Rehearser. You upload the script to the program. It formats all professionally formatted scripts into character lines and chunks. You tell the program which character is you and then you can have the program pause for your line when it comes to your turn, it can highlight it, or it can read it out after the pause. It is a wonderful tool to rehearse and to repeat, repeat, repeat.

There are many suggestions if you google them on how to learn your lines. Whatever method you find in helping you learn your lines, the one key ingredient is you have to act out your lines to learn them and repeat, repeat, repeat.

I am sure @steve.baltzois has already mentioned this. There is no thing of a 9-5 day job for an actor. In the beginning, during the rehearsals, there are long days, long nights and sweat, tears and muscle aches. Every actor needs to prepare themselves for the hard work. It is the hardest part, but once through it, the rest is fun. Hope this helps you all downunderings.

2020-02-24 01:54
Ian Roberts

001 Current Script for Road to Federation (Federation of Australia)

The attached scripts/documents and its content is copyright of the respective productions® and its Managing Partner Iconic Productions and Iconic Performances Pty Limited - © Iconic Performances Pty Limited ("Company" 2001- (the current date as of today as displayed on the server). All rights reserved.

All documents attached herein and the content of all the documents is intended for sole use of approved workers of the Company. The content, including attachments, is confidential written information/documetation/communication between the Company and you (the "recipient"). If you are not the intended recipient, any use, interference with, disclosure or copying of the document, its content, including attachments, is unauthorised and expressly prohibited. If you have accessed this area/category/server/folder in error please contact the your SUPERVISOR or the COMPANY's Support Department immediately and remove, destroy and delete the document, content and any attachments from your system. No other person is allowed to use, review, alter, transmit, disclose, distribute, print or copy the documents, content and any attachments without appropriate authorisation.

Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with the COMPANY's express written permission, distribute or commercially exploit the content. Nor may you transmit it, edit it, copy or store it in any other method, means or other form of electronic or paper based system.

The attached documents and its content is also protected by a non-disclosure clause in which you (the recipient), acknowledge and represent that any information / ideas / discoveries / inventions / processes and the like, contained in this document or discussed, become privy to in the course of receiving this document and its content shall be maintained in the strictest confidence; and you (the recipient) do not divulge / release / disclose / or otherwise allow the information to be made known to any other party / person / company who otherwise are not eligible to partake of such information, without the express written permission of the partners of Iconic Performances Pty Limited. You (the recipient) accepts / acknowledge that you are liable for the protection of any information defined in this clause.

Current Edition of the Script/Document: Road to Federation

  1. 2020.03.12v2020_03_006-c2_037 Road To Federation (edits done by @johnfrankel on the requests of change from @shannon.rossiter. Changes referenced by *c2 on script)
    1. punction and sentence structure edits in Title page
      1. Pg: iii - 11. Vam Builders
      2. Pg: iii - 13. Vam Mathematics, “Who have are skilled in mathematics” Sentence structure
      3. Sc1 Pg2 - HP “What is another of our six separate British Colonies of Australia.” Should be a question mark.
      4. Sc1 Pg6 - VAM-TAS “What is the problem Sir Henry.” Should be a question mark.
      5. Sc1 Pg7 - HP “…let us bang up the elephant with the Australia public?” should be a full stop.
      6. Sc1 Pg9 - EB “Isn’t that better upon bacon.” Should be a full stop
        1. no it was a question mark and changed.
      7. Sc1 Pg9 - HP “Can you repeat of what you spoke of.” Should be a question mark.
      8. Sc1 Pg15 - HP “From where do I start.” Should be a question mark
      9. Sc1 Pg17 - EB “Conservatorship is …of an incomptent person?” Misspelt “incompetent”, should be a full stop.
      10. Sc1 Pg19 - EB “Prior to todays …of the imperial parliament?” Should be a full stop.
      11. Sc1 Pg19 - EB “Can you please those form to me here.” Should there be a “pass”/“Hand” in there? Should be a question mark.
        1. i corrected the punctuation to be a question mark. The word pass is to modern in response. I did have the forward originally and this was rejected by @ian.roberts. I changed it to have.
      12. Sc3 Pg25 - EB “ What if this happens to the common people.” Should be a question mark.
      13. Sc3 Pg29 - HP “ Whom among you stand for a federation.” Should be a question mark.
      14. Sc3 Pg30 - HP “…is much to do. Edmund?” Double spacing between words.
      15. Sc3 Pg30 - EB “That?” Should be a full stop.
      16. Sc3 Pg30 - EB “Yes that?” Should be a full stop.
      17. Sc3 Pg30 - EB “That is it?” Should be a full stop.
      18. Sc3 Pg31 - EB “Has something changed.” Should be a question mark.
      19. Sc3 Pg32 - HP “…here you have find the best…” there should be a “to” in there.
      20. Sc3 Pg32 - HP “Can you choose the 4 best problem solvers and send them to me.” Should be a question mark.
      21. Sc3 Pg35 - HP “…time planning. If you can…” Double spacing between words.
      22. Sc3 Pg37 - NAR “…for parliament. South Australia…” Double spacing between words
      23. Sc3 Pg37 - NAR “…to vote. Although a great….” Double spacing between words.
      24. Sc3 Pg37 - ML “…to vote are men. Is this not…” Double spacing between words.
      25. Sc4 Pg44 - EB “Not this again?” Should be a full stop
      26. Sc4 Pg44 - EB “…Sir Edmund. When we…” Double spacing between words.
      27. Sc4 Pg44 - EB “…our parentage. I called…” Double spacing between words.
      28. Sc4 Pg44 - EB “…Mr Barton. Later than…” Double spacing between words.
      29. Sc4 Pg47 - SD “…Edmund walk to. As long as…” Double spacing between words
      30. Sc4 Pg47 - SD “…the audience. It should not…” Double spacing between words
    2. spelling errors corrected.
      1. Sc1 Pg1 - “colonly”
      2. Sc1 Pg2 - SD “ VAS-TAS” misspelt “VAM”
      3. Sc1 Pg14 - HP “That is more than 10 year…” Misspelt “years”
      4. Sc1 Pg16 - HP “…is goo for us all.” Misspelt “good”
      5. Sc3 Pg28 - HP “…and a half millions…” and “…three and four millions when…” added “s” on the end of both millions.
      6. Sc3 Pg33 - HP “…to the chalkboard on you left and write…” Misspelt “your”
      7. Sc3 Pg33 - HP “…to the same chalkboard on you left and write…” Misspelt “your”
      8. Sc3 Pg34 - HP “…to the same chalkboard on you left and write…” Misspelt “your”
      9. Sc3 Pg37 - NAR “…this legalised. Following Mary…” Double spacing between words
      10. Sc3 Pg38 - HP “Here me now Lady Lee!” Should it be “Hear”? (This note has not been circled)
        1. change of the word is made to Hear.
      11. Sc3 Pg43 - HP “…four and send them to his bench.” Misspelt “This”
      12. Sc4 Pg45 - SD “…Henry to stand up and of his knee.” Misspelt “off”
    3. Sc1 Pg2 - EB “ You marm” No punctuation - needs a full stop or comma
      1. this does not require punction as it is joined by the parenthetical action. this means the conversation is still happening
    4. Sc1 Pg5 - HP “Very well New South Wales” it should be Queensland
      1. changed dialog after VAM-QLD speaks.
    5. Sc1 Pg6 - HP “Very well Victoria” it should be Western Australia
      1. changed dialog after VAM-WA speaks
    6. Sc1 Pg20 - EB “ …out and you six can involved in…” there should be a “be” in there.
      1. made the change, but also change the lines to sound more nineteenth century.
    7. Sc3 Pg37 - HP “ Do make reference of my character to that of drunken men.” Should there be a “you” in there? Should be a question mark.
      1. the missing word here was 'not'. change made. and this is a stated sentence, not a question.
    8. Sc3 Pg40 - HP “…drops on the floor falls into someone’s pocket…” should there be a comma or “or” in there?
      1. I added the word 'or'
    9. Sc4 Pg45 - SD “Henry loudly applauds towards Edmund and after a few seconds stands straight and puts his right hand on his heart.” Is this Edmund or Henry putting his hand on his heart?
      1. checking the production notes it is HENRY who places his hand on his heart.
    10. Sc4 Pg48 - SD “…territory (the Australian Capital Territory) and formally…” Why in brackets, is this said as a side?
      1. in scripting during a recorded of the narration the parenthesis is written for the person in the audio room to highlight the words. I do not know what you mean by 'as a side'.


  2. (DEL) 2020.03.05 = v2020_02_005-c1_036 Road To Federation (edits done by @davide.castagnone and approved by @johnfrankel. Changes referenced by *c1 on script)
    1. change sound cue numbers
    2. added tc (timecode) in parenthetical to improve timing sequence
    3. added placeholders for Q8, Q9, Q10 and Q11 and waiting for audio tracks.
    4. added additional sfx's in show.
    5. added parentheticals for Q17 START 50%: SAD MUSIC STORYTELLING to improve timing of the storytelling. This part needs to be vigourously rehearsed to be perfected with the sound track.
    6. made changes to end of show curtains.

  3. (DEL) 2020.02.20 = v2020_02-1stMSTD_032 Road To Federation (2019 Approved Edition)
    1. Show Title name changed to 'Road to Federation'

  4. (DEL) 2017.04.12 = v2017_04-016 Federation of Australia (1st Draft)

2020-03-12 13:07
John Frankel

Slack Broadcast

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If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and Iconic in every way.

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

The actions, work ethics, conduct or behaviour of a person can lead to safety issues, damages, errors or liabilities.  The company has a very strict policy that has created one of the safety work environments for all Iconic Workers, customers, contacts and associates.  When an Iconic worker's actions, work ethics, conduct or behaviour is of the following things it can lead to safety issues, damages, injuries, errors or liabilities.  Such things do happen however when those errors happen because of

  • Lack of judgement
  • Not following company procedures
  • Rushing
  • Not seeking advice or support from the team supervisor or experienced staff
  • Lazy or tardy behavior
  • Being lazy and making excuses.
  • Doing things on the last minute or day of the required work or task.
  • Over-estimating
  • Guessing
  • Making assumptions
  • Unsureness or Being unsure.
  • Thinking you know it all.
  • Saying sorry or Asking for help after the issue has occurred because you have not followed proper procedures or the never assume policy.
  • Acting and doing the job when you are not 100% accurate of what to do.
  • Waiting for the last possible moment to ask for additional training.
  • Having bad or poor time management.
  • Living an unhealthy lifestyle.
  • Not asking for help at any time or any occasion.
  • Be worried someone will make fun of you if you ask a question multiple times.
  • Not communicating the truth of your understanding or ability to do the work you are rostered to do.
  • Taking illegal drugs or excessive alcohol while working.
  • Feeling overwhelmed or just crying and telling another person you are not coping, rather than asking for support with the appropriate person.  When you tell others of your problems rather than the right department person or you gossip of your problems rather than dealing with your problems with a supervisor.
  • Accepting work that you know you are not skilled or trained to do.
  • Expecting someone or everyone else to do your work.
  • Doing the least amount of hours/time required to do the work.
  • Not communicating your feelings of inadequacies or inability to do the work to the appropriate people.
  • Trying to be brave and do work you know you cannot do just for the sake of it or for promotion or payroll bonuses.
  • Trying to please the supervisor by making it look like you can do the job to keep your job.
  • Trying to look smart and experienced in front of your peers (eg: gloating)
  • Doing something because of peer pressure.
  • Thinking you know it all and never have to re-learn or re-visit a training manual or policy or do additional training.
  • Stop learning or reading or training because your work hours or shift has finished.
  • Have the expectation to only be paid to learn, train and improve your own skill set, knowledge and experience.
  • Tell someone else to speak to your supervisor when you are not coping or need help.
  • Give up and not care at being more experienced and knowledgeable in your job or in your work.
  • Gossip and complain to others about the problems you are having with the work or expectation required of you.
  • Not put the required hours either paid or unpaid to be well informed, well trained and knowledgeable in the work or job or task you are required to do.

it can and is highly probably it will affect your work, your work environment, other workers and lead to different levels of seriousness with safety and hazard issues, damages, errors, liabilities for everyone involved.  The company does not accept or tolerate this.  The company prides itself with the high standard it has created and maintained for many decades and with the SAFETY ALWAYS first policy YOUR FAILURE to comply with this policy may demonstrate your incompetence to conduct yourself in a professional and safe way or be Iconic as required to be a worker of the Iconic Brand, to ensure every person connected or associated with the COMPANY is safe and enjoys their time and experience with the COMPANY.  Being liable or in breach of this policy is because you have failed to remain professional at all times, to develop or improve your skills using the FAQ, your supervisors or experienced colleagues.

Errors created by the list above create safety and hazardous issues for everyone involved, connected or associated with the company; cost the company money and does not look or maintain the company brand and what Iconic Stands for?

It cannot be said enough that if your actions, work ethics, conduct or behaviour is one of the items listed here IT WILL create safety issues for everyone involved from the start of that work activity to the completion of that work activity.

Because of all this, the Iconic Productions COMPANY POLICY with regards to when you are not 100% confident in doing a role and/or task is to

NEVER ASSUME AND ACT or DO WITHOUT BEING 100% ACCURATE.

This means that if you are not ever 100% percent certain of what to do you or

  • If unsure on something or anything about your job or role or activity or duty or task
  • or there is a problem;
  • or a question asked has not been answered in a reasonable time;
  • or an answer given is confusing or not clear enough

are to ALWAYS SEEK SUPPORT FROM 1 or more of the following locations and places as mentioned below ... Until you exhause the whole list as mentioned below do not assume, guess or try to handle a situation where you are not trained or have limited or are inexperienced in handling.  There is always someone who is experienced in the matter or problem at hand that can assist you.

  1. @eventmanagers in any channel/department you are registered to work in.
  2. @name_of_iconic_worker that works in the same channel/department as you.  To see the staff list, open the Workspace Directory on Slack.
    If unsure how to do this,
    1. Click on
      in your Slack Program.
    2. You will see the Workspace Director as shown below (please note it make look different on your system


    3. Press the Workspace Directory to view all the staff Directory you have access to speak with
  3. Your Team Supervisor in your department / channel.
  4. Use the company Main Directory Board of Phone Numbers to call for assistance.  The company main phone directory list board is found here click here.
  5. Call Steve B (Senior Producer) direct on his cell phone/mobile number.  If he is not available his EA will contact him for you.
  6. The Company Directors or CEO's

2020-06-04 03:14
John Khoury (Company Solicitor)

How and when to use the Slack Broadcast message from a Customer Account on the ERM

To use the  Slack Broadcast  message function you have to be in a Customer Account (the Customer Detail page). To access a customer detail page click here.

The Slack Broadcast message is a tool that allows an Iconic Worker using the ERM to send a message to other Iconic works regarding an event, product purchase, a problem or request help relating to a customer enquiry or customer account.  By using the function , it means you do not have to copy and paste specific customer acccount details or event details and change between SLACK and the ERM.  By using the function, it also creates a history note directly in the customer account for record logging and documentation, which reduces the need to copy and paste from slack straight into the ERM.  Here are some things you could use the Slack Broadcast  message function.

  1. 1. Providing details to @eventmanagers about confirming details of an event with a customer.
  2. 2. Requesting approval to change or edit customer account details.
  3. 3. Sending event rosters to workers for a scheduled roster.
  4. 4. To ask for help while a customer is on the phone and needed help.
  5. 5. To provide information or ask questions about a customer account, a customer's product purchase, a customer account enquiry.
  6. 6. All other related matters relating specifc to an event, customer account, account enquiry, sale, program guide.

How to use Slack Broadcast:

  1. 1. Access and open the Customer Account

  2. 2. Press the  Slack Broadcast  button

  3. 3. Select a Template (optional). Templates are specific frequently used messages that contain specific messages or event or account or customer details that are automatically populated when the template is selected.  After selecting a template, you are allowed to edit the wording or information to suit your specific need.  Editing here does not affect the default template for other users.
    1. 3.1 When you select a template you will be asked to Enter ID for Template.  This is helpful if you want the template to auto-populate specific details of the an activity, opportunity, order or product information specific to the company.  It is optional to enter the ID.  Without an ID the auto-populate will not fill and the message will be incomplete and require further editing from you. You do not have to enter an ID for each ID field, only where you want specifici information from.  Do not delete the # that is displayed in the fields.  Always leave the Customer ID number there to ensure the right account is selected.
      1. 3.1.1 Activity ID can be found by clicking on the Activity TAB of the customer account and copy and pasting the ID in the Activity ID field.
      2. 3.1.2 Opportunity ID can be found by clicking on the Opportunities TAB of the customer account and copy and pasting the ID in the Opportunity ID field.
      3. 3.1.3 Order ID can be found by clicking on the Order TAB of the customer account and copy and pasting the ID in the Order ID field.
      4. 3.1.4 Order Product ID can be found by clicking on the Order TAB of the customer account and copy and pasting the ID of the Product Details in the Order Product ID field.

    2. 3.2 Press  Generate Slack  button to allow the template to populate and add the appropriate information from the template.  If you do not want to use the template auto-populate content press the  Cancel  button.

  4. 4. Subject Field Enter a heading for the subject of the message.  This could be "Confirming Event Details" or "Please help" or "Change to change customer work email address".  Be as specific as you can, but not long-ended as the Details box is for the actual information.  The subject field is a brief hint or idea of what the content of the details page is.

  5. 5. Detail Field Enter the specific details of the message you are wanting to discuss, communicate, ask.  This here is also where the message of the templates will display.  When typing in this box you can use specific formatting to bold or italicise text.
    1. 5.1. If you want a word in bold type the word as normal and add a * at the start and end of the word. Example if I want the word bold in this sentence to be *bold* I add the asterix before and after it.

    2. 5.2. If you want a phrase in bold type the phrase as normal and add a * at the stat and end of the phrase.  Example if I want the *phrase bold in this sentence to be bold* I add the asterix at the start and end of the phrase.

    3. 5.3. If I want a word or phrase in italic, I do the same as above and replace the * with a _.

    4. 5.4. All slack messages should always have someone's name in it.  To add a person's or group tag name in the message type @@ together and this will open up a DropField where you can select the name of the user name or group tag name.  Do not worry if the name entered is a code.  This is a security feature.  In the slack message the correct name is displayed as long as you selected the correct name.

  6. 6. Send To.
    1. 6.1. If you want the message to be displayed in a channel select the Channel button.

    2. 6.2 If you want the message to be sent as a private direct message to a user (Iconic worker) select the User button.  Please note, you cannot send group direct private messages from the ERM.

  7. 7. Select Channel. Depending on what option you selected in point 6 the dropfield will display the appropriate list of what you are available to use.  Becareful that you select the correct channel or user to avoid delays in replies.

  8. 8. Send Slack. When you have complete all 7 steps above, press  Send Slack  button.  The message will be sent to the channel or user you choose.  The  Close  button closes the window, cancels your message being sent, if you have not already pressed the Send Slack  button.  The  Close   button does not save any of your details you entered if you have not sent the message.

  9. 9. After sending the message on Slack using the function you will see the following message "Message Sent Successfully . Do you want to schedule an Activity for this SLACK Broadcast message?"
    1. 9.1 If you want to schedule a follow up activity for yourself or another Iconic Worker press the  OK  button.  Complete the followup activity. For the procedure on how to setup a followup activity click here.

    2. 9.2 If you do not need to create a followup activity press the  Cancel  button to finish and close the function.

  10. 10. You have now completed the entire process of using the  Slack Broadcast  message function.  You can check the history of the customer account for the history note and you can check the slack channel for the message you have sent.

How to Add, edit, delete and Manage Slack Templates:

  1. 1. Click here for the policy procedure.

  2. 2. To do this you need to have user account permissions.  If you do not have permissions contact your department supervisor for approval.

2020-04-23 05:11
Beau Sherman

Slack Broadcast Message Templates Procedures

The Slack Broadcast Message Templates are located at the Menu of Manage > Slack Template > Slack Templates ...

To access the templates for adding, editing or deleting you need to have user account permissions.  If you do not have permissions please contact your department supervisor for approval.

How to Add a Slack Broadcast message template:

  1. 1. Open the Slack templates menu.

  2. 2. Name of Template. Add a name for the template.  Make the name something that is easy to make sense of.

  3. 3. Content. Write the content of the frequently used wording for the template.  To add specific variables to display in the template use the %% function and select the correct variable as listed in the dropbox field.  To add multiple variables continue to use the %%.

  4. 4. Check your spelling.

  5. 5. Press the  Add Slack Template  button to add the template for Iconic workers to use.  If you do not want to add the template press the  Cancel  button.

How to Edit a Slack Broadcast message template:

  1. 1. Open the Slack templates menu.

  2. 2. Slack Template List. Find the message template you wish to edit.  If you cannot find it you can use the search field box on the right hand side and type specific words to search for the message to be edited.

  3. 3. Action > Edit. Press the edit button.

  4. 4. Name of Template. Edit the name for the template.  Make the name something that is easy to make sense of.

  5. 5. Template Content. Edit the content of the frequently used wording for the template.  To add specific variables to display in the template use the %% function and select the correct variable as listed in the dropbox field.  To add multiple variables continue to use the %%.

  6. 6. Check your spelling.

  7. 7. Press the  Save Changes  button to save changes to the template for Iconic workers to use.  If you do not want to add the template press the   Cancel  button.

How to Delete a Slack Broadcast message template:

  1. 1. Open the Slack templates menu.

  2. 2. Slack Template List. Find the message template you wish to delete.  If you cannot find it you can use the search field box on the right hand side and type specific words to search for the message to be deleted.

  3. 3. Action > Delete. Press the delete button.

  4. 4. You will be asked "Are you sure you want to delete the selected template?".
    1. 4.1 If you wish to continue to delete the selected message template press the  Yes  button.
    2. 4.2 If you do not wish to delete the selected message template press the  No  button.

How to Manage Slack Broadcast message templates:

  1. 1. To manage the templates you require additional system permissions.  This can only be provided by your Channel Supervisor and approved by a Senior Executive Iconic Worker.  If you do not have permissions to manage the templates and require this, contact your Channel Supervisor for approval.

  2. 2. To manage the system permissions of the Slack Broadcast message access the user account by going to menu Manage > Users > Manager Users ...

  3. 3. Find and select the user that requires the permissions to manage the Slack Broadcast message.  If you cannot find them use the search field on the right hand side.

  4. 4. Click on the Action and the Edit word. The user account will open.

  5. 5. Scroll down to System Admin Permisssions.

  6. 6. In the System Admin Permissions box, scroll down to untill you see th Slack Template permission checkboxes.

  7. 7. Check/tick the specifc slack template permissions box that you are approving the user to have access to.
    1. 7.1 Manage Slack Templates. Allows the user to view the Slack Templates Menu in the the Manage Menu Section.
    2. 7.2 Add Slack Templates. Allows the user to add new Slack Templates.
    3. 7.3 Edit Slack Templates. Allows the user to edit all existing Slack Templates.
    4. 7.4 Delete Slack Templates. Allows the user to delete existing Slack Templates.

  8. When completed press the  Save Changes  button to save the permission changes for the user account.  If you do not want to save the permissions changes you made press the  Cancel  button.

2020-04-23 05:09
Administrator Iconic System

Film Movie &#38; Video Productions

Go to category

SBC TASK of “Schedule Date Pre-Inspection” with Customer

SBC TASK of “Schedule Date Pre-Inspection” with Customer

  • For information on this TASK in the Document "SBC Event Tasks in Calendar Instructions Document" click here.

CALLING A CUSTOMER for the SBC Task of “Schedule Date Pre-Inspection”

  1. When calling a customer for the SBC Task of “Schedule Date Pre-Inspection” the authorized worker is to make the call to the customer with the Iconic Bria Phone System.
    All calls are to be made through the Iconic SipCity VOIP Bria Phone System. 

    NEVER MAKE A CALL FROM YOUR PERSONNEL MOBILE PHONE NUMBER.

  2. When calling a customer you must always follow the procedure of How to Speak to a Customer on the Phone Knowledge Policy.

  3. With all calls made to the customer, the authorized worker may call the customer during these approved times of the day (unless the customer does not wish to be called at the time).
    • from 7:00am to 9:00pm Monday to Sunday (during the 7, 6, 5, day-out cycle)
    • from 7:00am to 11:00pm Monday to Sunday (during the 4, 3, 2 day out cycle)
    • any time of the day (where there is 1 day out cycle).

      • Where the customer is not reachable or unavailable, the authorized worker will be required to send an SMS broadcast message using the ERM SMS broadcast, by ERM email, or if you do not have access to the ERM or email then request the event management team or reception to do it on your behalf.

When calling the contact you are to try to make contact by 

  1. Calling the mobile number as shown on the booking event sheet. If you are not able to reach them on the first attempt, you are to then to

  2. Call the landline phone number and ask to speak to the appropriate person or speak with the secretary and try to make contact with the right person. If not able to, leave a message with the secretary for the person to call you back. If you are not able to speak with them, then

  3. Send a SLACK message to the customer SLACK account channel (if they have one - if not go to step 5).  NEVER SEND A SLACK direct MESSAGE TO A CUSTOMER on SLACK.

  4. If you do not hear back from the customer with 24 hours of the SLACK message sent (send an SMS Broadcast message from the ERM and;
    1. In the SMS Broadcast message request the person to call you (indicate the best time to call you).

  5. If the person does not call, repeat the steps from point 1 again and notify the event management team.

  6. Use the ERM for further history or information on the customer account or booking details.

When you finally have made contact and are speaking with the correct person, proceed with the following information:

  1. Check and make sure that you are speaking with the right contact with the Venue Organiser (the name of the person on the booking confirmation event) or with a representative of the venue if the Contact is not available.

  2. Advise the customer that you are calling to arrange/organize a date & time for the
    (a more detailed explanation of each point is listed below).
    1. Pre-production location inspection of places and placements of where the allocated crew will be filming.
    2. A thorough check for safety issues for all cast and crew.
    3. Parking for company vehicles/trucks and vehicles needed for the production.
    4. A green room for the cast.
    5. Any extras and cast members being provided by client.
    6. Discussion of any specific props or equipment that we will be using in our filming production.
    7. And that as per the company policy there is no video recording or photographs or photography by anyone who is related to the customer or the customer's company
    8. Ask the customer if there are any other questions the client may have in a professional Iconic manner.

  3. Confirm the Setup and locations of the event and make sure it coincides with the booking event details.
    IMPORTANT INFORMATION to inform the contact: "Please Ensure that the selected area is accessible and clear of all unrelated equipment and/or persons.  In the event that the crew are unable to access the area before the start time of the event, a delay of the start time may occur and scenes will be omitted to ensure the event finishes at the said time. Under no circumstances will the event be extended in the event of a delay in setting up.

  4. Confirm any parking space for cast/crew and make sure it coincides with the booking event details.

  5. Confirm any or all special requests or requirements and make sure it coincides with the booking event details.

  6. Confirm the location of the greenroom (wardrobe) for the cast.  Inform the customer that "filming can be a long, exhausting and laborious experience for those who are not used to it.  The greenroom must be a blocked out area away from all filming that allows the cast to relax, and rest in peace while scenes are set up.  It is important the cast cannot see the sets and vice versa to give the cast a place for peace and tranquillity."

  7. Confirm that the contact has received the program guide with a more detailed account of what they need to know about the show.  If the customer says they don't have it or didn't read it, inform the customer a program guide will be sent out again. Then inform the event management staff on Slack to resend the program guide.

  8. (IF APPLICABLE) Check and confirm with the customer that they have selected their extras or cast (that they will be supplying) for the production and obtain the full names of each person that the customer is bringing as a participant.
    1. Inform the customer that they will receive an electronic Release Form that all participants that will be seen in the production (ie, them (if they are part of it) plus all their extras and cast will need to complete before the film date to be part of the event or production  (if no likeness will be identified of the participant/person) they will not be required to complete a release form.  If unsure, always complete the release form. 

    2. If a participant has not completed it by the event date they will be refused access and participation in the event.

  9. Inform the contact that under no circumstances is VIDEO or PHOTOGRAPHY of any type of RECORDING allowed. Inform the participant if they wish to have the behind the scenes filming or still photos of their event, that Iconic can provide this at an additional cost.

  10. In the occurrence that the customer asks, questions or tries to provide you with payment or talk about accounts with you, inform them for security reasons, no cast/crew member is allowed to accept payment and that all enquiries on payment or accounts must be directed to the accounts department. All payments must be sent to the accounts department of Iconic Productions, by the approved methods of payments that Iconic Productions has available.

  11. Deal with any issues the venue/customer/representative may have.

  12. Access and Use the ERM and add the call notes and historical notes on the Customer Account/Booking Event Details.  Use the ERM Slack Broadcast feature to inform the Event Management Team on Slack @eventmanagers on the #event_management and inform them that the call verification is completed and provide the ID history number of notes added to the ERM with any notes or information that you have or were told by the contact for the event managers to record in the booking order. When contacting the Event Managers and confirming the call has been completed provide the event managers with the following details to ensure the information is recorded in the right booking order.

    1. Booking Order or Event Order Number (starts with a #)

    2. Date of the Event

    3. Name of the person you spoke with

    4. Details of anything that is changed or different from the event/booking product event notes.

If there are any changes to the event booking details or any problems/concerns/issues that arise when confirming the above items, attempt to resolve them yourself or contact the Event Management Team for assistance or your department supervisor.


Questions Asked and Answered

  1. David Phillips | 12-Jun-2022 07:05 | SBC TASK of “Schedule Date Pre-Inspection” with Customer
    Question: Half way through the FAQ where is states "When you finally have made contact and are speaking with the correct person, proceed with the following information" The Faq then states under point "2 a to h" all the aspects that will need to be covered in the actual meeting. Points 3 to 12 then elaborate on all of these aspects. Are points 3 to 12 more relevant for the actual meeting itself or are we suppossed to go through each of these elaboration points during the phone call?
    1. answered by @steve.baltzois 14-Jun-2022 7:47pm
      1. the points 3 to 12 that you are referring to is a more detailed account of what you should be aware of and advise the customer during the call for this type of task.  The point 2a to 2h are only the sub-titles of what is required.  I would always encourage you to use the more detailed points of 3 to 12 to be thorough in the work required.
        ---------------------------------------------------------
  2. David Phillips | 26-May-2022 04:11 | SBC TASK of “Schedule Date Pre-Inspection” with Customer
    1) In the FAQ it states that where the customer is not reachable or unavailable, we are to use the ERM system either via SMS broadcast, ERM email, or to request the event management team. However the FAQ also states that when calling the contact and trying to make contact by Mobile phone, if unable to reach them you are to first Try and call the respective landline and second to send a message to the customers slack account channel if they have one. So it is correct then that if we are unable to reach the customer we are to follow up with all three procedure i.e. Via ERM system, call landline and send message to slack account channel?

    1. answered by @steve.baltzois 26-May-2022 12:51
      1. It is correct, except that for now the ERM is still not in operation due to the complexities and cost of updating it to a more stable version, so ultimately you would everything as stated, excluding the ERM until the ERM is updated.
        -----------------------------------------------------------
  3. David Phillips | 26-May-2022 04:11 | SBC TASK of “Schedule Date Pre-Inspection” with Customer
    2) In addition, if we are trying to contact via mobile phone, as most mobile phone do have voice mail, is it also accepatable and expected to leave a voice mail on customers mobile phone if they do not answer?

    1. answered by @steve.baltzois 26-May-2022 12:51
      1. No it is not acceptable.  There is no way of knowing what message is left on a voicemail, whereas an SMS broadcast or email there is a paper trail to follow.  So we would not ever leave a voicemail.  If the cellphone/mobile is not answered, you would hang up and then send an SMS broadcast message (never from your own personal phone).

2022-06-14 11:50
Steve B

Who is Who on a Film Production Crew

The key relationship for filming is between the screen production’s location manager and the event managers, and these people should negotiate and confirm the details of filming for all productions and events. However, many departments in the screen production will have specific requests before and during location filming, and it’s useful for all workers to understand why the requests are being made, and what are the responsibilities of key production personnel. The event manager remains the key channel of
communication for all workers.

All crew and cast have a duty of care in respect of workplace health and safety issues, and public safety issues.

The Producer is the key person in charge of the entire production. He or she will have selected the script, raised the finance, appointed cast and key personnel and have oversight of all areas, and departments for both creative and administrative aspects of the production. The Producer can be seen as the Chief Executive Officer (CEO) of the production or event. Most important for location filming, the producer has responsibility for ensuring that all the relevant documents, insurances and Health and Safety (OHS) measures are in place.

The Production Manager is responsible for keeping track of the budget; approving schedules and call sheets, and hiring and firing crew. With location filming, the production manager may become involved in more complex issues of approval, oversight and insurance.

The Location Manager is initially responsible for finding and securing locations that fit the creative, budgetary and scheduling needs of the production, and then for managing the locations during the shoot. He or she acts as the representative of the Production Company and negotiates with property owners, states, municipalities or councils and relevant authorities on location details, approvals and, if necessary, price.

The Unit Manager (at Iconic Productions we refer to this role as the Vehicle & Transport Supervisor) is responsible for vehicle parking, both essential vehicles and private vehicles, and for the hour-to-hour management of the filming site. If the location manager is not on-site on the filming day, then the unit manager is the main contact for location issues.

The Director is responsible for the overall creative vision of the screen production including the performance by the actors, and managing all creative elements of the production. He or she will be looking for a location with a particular “look” and may want to shoot in one direction or another to emphasise or hide part of the streetscape or landscape.

The 1st Assistant Director (aka AD) works with the Director to manage day to day and minute to minute operations on set during filming. The 1st AD prepares the shooting schedule and organises each shooting day to make the best and most efficient use of a location, and may have requests, for example, about the time of day to shoot sequences and traffic or pedestrian control. If weather or other factors delay filming, the 1st AD will re-schedule the production to provide another opportunity to achieve the affected scenes.

The Director of Photography (aka DP or DoP) is the head of the Camera Department, responsible for the look of the screen production. The DOP creates the visual representation of the script: camera, film stock, lenses, lighting style and color scheme, and the composition of each shot. On location, the DOP may, for example, wish to shoot at a particular time of day or from a particular side of the road so that the actors and the setting are shown in the most appropriate light. With night shoots, the DOP will have requests and requirements about the size and positions of the lights.

The Production Designer is the head of the Art Department, and is responsible for planning and overseeing the creation of the sets, scenery, costumes, and other items that appear in front of the camera. The art director and construction manager report to the production designer and also have requests and responsibilities when filming is taking place on location. For example, they may wish to remove modern street lighting for a period film or change street signage to indicate a different country.

The Gaffer is responsible for supplying the lighting to the set, and for the power source, whether this is the generator or on-site power. They also take responsibility for the safety of electric power and lighting both for the film’s employees and for the general public.

The Grip is responsible for all equipment that supports the camera, from a simple tripod to dollies, cranes, tracking vehicles, boats and aircraft.

For further (entertaining and informative) descriptions of crew roles please see the following glossaries.

  1. Studio Binders ... Ultimate Guide to Film Crew Positions (Jobs & Duties Explained)
  2. Film Crew Jobs & Responsibilities (long list)
  3. Video Collectivies ... Filmmaker Resources » Film Crew Glossary (long list, however easy to read)

Questions Asked and Answered

  1. David Phillips | 09-Jun-2022 03:30 | Who is Who on a Film Production Crew
    Question: Is the "duty of care" a formal document or course that needs to be undertaken and signed off on?
    1. answered by @steve.baltzois 09-Jul-2022 15:33
      1. A duty of care is a responsibility a person has to a task or job or work.  It is not a course or document.  The best definition I can find is the tort law as written in wikipedia.  Since the link to the actual definition. Click here for Tort Law on Duty of Care.

2022-06-09 07:36
Administrator Iconic System

Code of Conduct for all Workers on Film Shoot Production Location Filming Across Australia

This Company Knowledge Information Policy Document works in conjunction with all other policies relating to the Code of Conduct for all Production Crew and Workers.

At the heart of all successful filming is an effective collaboration – not only among the crew, although just as importantly, between the filmmaker and the community: local residents, local councils, local businesses and other Government agencies.

This Code of Conduct aims to reinforce positive relationships between filmmakers and the general community by detailing a ‘best practice’ guide to location filming. It was developed in consultation with Ian Roberts, Barbara Green and Matthew Walker who were key industry guilds and associations that reflected the professional standards of all Iconic Productions screen practitioners across the USA and London.  As a result I have updated this policy to now include the crew of Australia.

The filmmaker’s and crew's responsibilities and obligations are further recognised under each country's Local Government Filming Protocol, which is essential for accompanying
reading.

Successful location filming depends on constructive relations with affected members of the community. This imposes obligations on all involved in the production to respect the local community and ensure that despite any inconvenience, their experience is not an unpleasant one.

BEFORE THE SHOOT

  • Notification
    • Obtain relevant approvals for the activity to be conducted.
    • Advise residents and businesses in the area by a letterbox drop of what is planned, when and where. Include details and conditions of the filming approval and provide a contact name and number at the production office and the location.
    • The letters should be delivered in time for people to make further inquiries if they feel the need.
    • When filming for an extended period or undertaking activities with a high impact on community amenities, allow for community feedback on the proposed arrangements.
    • When filming on private land, the local council, police and community must be notified of the filming activity, even if specific approvals for filming are not required.
    • Particular consideration needs to be given to businesses whose trade could be adversely affected by filming activities.

  • Brief cast and crew on special conditions
    • The film crew should all be thoroughly briefed on the nature and practical application of the approval given and any conditions or requirements attached to the filming activity whether by agreement with the owners of the location or other property owners or imposed by the local council or other relevant authority.

  • Parking
    • Contact the local council early on to organise parking plans for essential vehicles and unit set-up and see if there is a need for a traffic management plan.
    • Consult directly with the community over parking issues where appropriate. This may include arranging alternative parking for residents and assistance in access to vehicles and transport arrangements in some high-density residential locations.

  • Health and Safety and risk assessment
    • Carry out hazard and risk assessments of any locations or premises to be used for filming or film-related activities. A location shoot is a workplace and occupational health and safety requirements must be observed.
    • Make sure the production has appropriate levels of public liability insurance and all necessary licenses and permits relating to filming activities.

DURING THE SHOOT

  • Parking
    • All crew, cast and extras must park in accordance with normal requirements unless special arrangements have been approved by the local council or Police.
    • Vehicles associated with the production should comply with traffic and parking regulations and not park in disabled parking spots, driveways or restricted zones.
    • Find nearby parking spaces for non-essential vehicles if you are going to be at a location for a number of days.
    • Trucks/Vans should not be parked in front of active restaurants.
    • Generator trucks should not be parked in front of residential buildings.
    • Make sure that trucks and other vehicles fit under trees to avoid damage to branches.

  • Noise
    • Keep noise to a minimum, particularly when arriving in a neighbourhood before 7am or during night shoots.
    • Make sure generators are silenced.
    • Truck engines should not be left idling under residents’ windows.
    • Avoid playing car radios loudly, and be aware of the noise level of walkie-talkies near residences and businesses.
    • Get appropriate permissions for music playback.

  • Traffic
    • Production personnel must co-operate with state agencies and local councils to maintain efficient traffic flows and the safety of other road users.
    • Traffic stopping and traffic diversions must be carried out by properly authorised personnel and in accordance with a traffic management plan agreed by the local council and if necessary the Road and Traffic Authority of the State the filming is in.
    • Pedestrian traffic should not be obstructed at any time unless stipulated in the permit and all cables are to be channelled neatly and safely.

  • Shops and businesses
    • Do not loiter in front of shops or residences and block the access of the local community.
    • Do not block buildings or keep equipment in front of buildings that are not working directly with the shoot.
    • Do not stack equipment in front of closed shopfronts when there is an early call – the business owners will need to open on time and receive deliveries.
    • Crews should be encouraged to patronise local businesses during breaks.

  • Evidence of permits on-site
    • Copies of local council and other approvals should be available on location at all times. They should be held by the location manager or the unit manager, who should be identifiable by all crew members.
    • The Production must comply with the provisions of approvals.
    • Consult with the local council or other approving authority if there are material changes to filming plans, in case an amended approval is required.

  • Emergency and essential services access
    • Access to fire exits or utilities (e.g. electricity, water, telephone lines) and emergency vehicle access must not be impeded.

  • Maintain regular communication
    • Maintain regular communication with the local council or approving authority’s Film Contact Officer and report any damage to the site as soon as possible.
    • Be available to verify that the conditions of approval are met.

  • Removal of litter
    • Remove all litter before the end of each day’s filming.
    • The areas/locations used must be returned to the same state before the filming occurred at the location.

  • Risk management and occupational health and safety
    • Abide by film industry safety practices, especially in relation to special effects, stunts and the use of firearms and weapons.

AFTER THE SHOOT

  • Leave the location clean and tidy and in its pre-filming condition.
  • Only leave fixtures and fittings at the location where this is requested or approved by the local council.
  • Report any damage as per Iconic Productions Normal procedure and form.
  • Undertake a site inspection with the related supervisors, or council or the approving authority’s Film Contact Officer if required.

Thank you for honouring this Code of Conduct. The implications of lack of compliance are significant. This may be in relation to public safety, community support and business, state or council cooperation, as well as to future filmmakers who will follow in the location footsteps of other productions. Failure to comply may also result in the revocation of the relevant approvals associated with filming and Iconic Productions Insurances for Filming Productions and Required Filming Approvals.


 

2022-06-05 12:21
Administrator Iconic System

What is the WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW

The WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW are as follows:

IMPORTANT NOTICE

  1. #1: The information provided here is strictly for the use of Iconic Workers and for business purposes only. All personal use of the Wi-Fi is not permitted. The details are not to be provided to any person who is not a registered Iconic Worker or has not been authorized or approved by the Company Senior Executive Members.
  2. #2: For the security of the details herein, each time you view or access this page you are required to make a brief note on the comment section of this FAQ explaining why you accessed or viewed this page and what for what purpose. You are reminded that all access to the Iconic Knowledge Base FAQ server is logged. Therefore if a comment is not made as required at the time you have logged into this FAQ, this will be deemed as inappropriate and irresponsible behavior and a security breach.

Wi-Fi SSID: Iconic_Studios

Wi-Fi Password / Network Security Key: ruBKVzSJ2XFy#v5C

2023-06-16 04:48
Administrator Iconic System

Manuals Scanned for Equipment

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Security and Safety

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Padlock Combination Key Security Code

The Padlock Combination Key Security Code is listed below.  This lock is located at the Iconic Hurstville Studios and is currently used for the security of the Mailbox.

IMPORTANT NOTICE

  1. #1: The information provided here is strictly for the use of Iconic Workers and for business purposes only. All personal use of the Combination Key Lock is not permitted. The details are not to be provided to any person who is not a registered Iconic Worker or has not been authorized or approved by the Company Senior Executive Members.

  2. #2: For the security of the details herein, each time you view or access this page you are required to make a brief note on the comment section of this FAQ explaining why you accessed or viewed this page and what the purpose of viewing/accessing this FAQ was for.  THIS IS SECURITY REQUIREMENT. You are reminded that all access to the Iconic Knowledge Base FAQ server is logged. Therefore if a comment is not made as to why you viewed or accessed this FAQ as required at the time you have logged into this FAQ, this will be deemed as inappropriate and irresponsible behavior and a security breach.

Combination Black and Gold Key Lock Location: Iconic_Studios @ 25 Gallipoli Street, Hurstville NSW 2220 Australia

Combination Security Key Code: 746

Lock Image is:
Padlock Combination Key Black & Gold

 

1970-01-01 00:00
Steve Baltzois

Padlock Combination Stainless Steel Outward Key Security Code

Padlock Combination Stainless Steel Outward Key Security Code is listed below.  This lock is located at the Iconic Hurstville Studios and is currently unused.

IMPORTANT NOTICE

  1. #1: The information provided here is strictly for the use of Iconic Workers and for business purposes only. All personal use of the Combination Key Lock is not permitted. The details are not to be provided to any person who is not a registered Iconic Worker or has not been authorized or approved by the Company Senior Executive Members.

  2. #2: For the security of the details herein, each time you view or access this page you are required to make a brief note on the comment section of this FAQ explaining why you accessed or viewed this page and what the purpose of viewing/accessing this FAQ was for.  THIS IS SECURITY REQUIREMENT. You are reminded that all access to the Iconic Knowledge Base FAQ server is logged. Therefore if a comment is not made as to why you viewed or accessed this FAQ as required at the time you have logged into this FAQ, this will be deemed as inappropriate and irresponsible behavior and a security breach.

Padlock Combination Stainless Steel Outward Key Security Code: Iconic_Studios @ 25 Gallipoli Street, Hurstville NSW 2220 Australia

Combination Security Key Code: 6325

Lock Image is:
Padlock Combination Key Black & Gold

 

2023-06-23 08:39
Administrator Iconic System

Padlock Combination Lockwood Key Security Code

Padlock Combination Lockwood Key Security Code is listed below.  This lock is located at the Iconic Hurstville Studios and is currently unused.

IMPORTANT NOTICE

  1. #1: The information provided here is strictly for the use of Iconic Workers and for business purposes only. All personal use of the Combination Key Lock is not permitted. The details are not to be provided to any person who is not a registered Iconic Worker or has not been authorized or approved by the Company Senior Executive Members.

  2. #2: For the security of the details herein, each time you view or access this page you are required to make a brief note on the comment section of this FAQ explaining why you accessed or viewed this page and what the purpose of viewing/accessing this FAQ was for.  THIS IS SECURITY REQUIREMENT. You are reminded that all access to the Iconic Knowledge Base FAQ server is logged. Therefore if a comment is not made as to why you viewed or accessed this FAQ as required at the time you have logged into this FAQ, this will be deemed as inappropriate and irresponsible behavior and a security breach.

Padlock Combination Lockwood Key Security Code: Iconic_Studios @ 25 Gallipoli Street, Hurstville NSW 2220 Australia

Combination Security Key Code: 7469

Lock Image is:

 

2023-07-25 14:07
Administrator Iconic System