The buttons  found on the Iconic Staff LIVE CHAT window have the following meaning and usage.

The  in  allows staff to transfer chats with customers to different staff members. 
Click here to learn how to transfer a chat with a customer to another staff member.

 

The  in  opens up a window that allows you to see the history of chats with the customer/visitor.  To open the chat history of the customer, when the window opens, press the customer/visitor name when the window opens.

 

The  in  turns the alert sound on and off on your computer.

 

The in  refreshes the chat window.

 

The  in  closes the chat window from the Staff side.