Content in Add New Order / Book Event

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• If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?

  Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful,
  2793 views
• A customer from a school has questioned the GST amount, as the price of GST was not included. Do all schools get the GST back from the government?

  All show and event prices are displayed without GST.  GST is added to the final total amount payable. Schools, vacation care
  241 views
• A customer would like to have two shows on the same day, but the product availability page shows only 1?

  If a customer wants two or more shows on the same day and the product availability page only shows 1
  241 views
• Adding additional tickets to an existing order

  If a customer wishes to add additional tickets an event, follow this procedure. Use the same procedures as How to
  116 views
• Can I send an email internally to staff members? What are staff personal emails

  No.  Staff email address are only used for username purposes and access into the systems.  All staff are connected to
  154 views
• Deposits for Events, shows and products

  Most of Iconic's events, shows and products require a deposit.  Where a deposit is required, the amount for the deposit
  265 views
• How can a customer make a booking? What options do we provide to customers to make a booking?

  VERY IMPORTANT ALL SALES & EVENTS STAFF:   AT NO STAGE SHOULD A BOOKING BE MADE BY EMAIL.  IT IS NOT
  261 views
• How do I add another product to an order?

  To add 2 or more product to an order in the ADD NEW ORDER, in part 2 of the page,
  136 views
• How do I request or suggest a change to a script or task, or activity or related work duty?

  All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure
  3353 views
• How to add a new order?

  To add a new order for a customer refer to " Steps to Book an Event or Add New Order"
  55 views
• How to book an event?

  Refer to the FAQ " Steps to Book an Event or Add New Order"
  58 views
• I keep getting "Option Tab Fields and/or Configurable Fields are NOT COMPLETED. Click on the Tabs and complete the fields." when using the product availability page or when trying to add a new order.

  If you get the following error message. "Option Tab Fields and/or Configurable Fields are NOT COMPLETED. Click on the Tabs and
  286 views
• I made a booking and i am on the page where it says add order. Now the customer wants the tax invoice to be sent to her e mail id and she gave it to me just before clicking ADD NEW order. What do I do.

  You should have confirmed the email address before this.  But in the final payment window up the top right you
  131 views
• NSW Department (dept) of Education Payment System Approved Payments for all Invoices for EdConnect NSW Dept of Education School Accounts Payable Shared Payment Service Centre

  This is only for NSW Dept of Education School Accounts Payable Shared Payment Service Centre, and is the allowed process
  136 views
• Products with quantity based pricing and how to do a price check or calculate the price or find out what the price is for quantity based pricing of products.

  The prices to the shows can be found on the Product Availability Page in the ERM under the TAB of
  94 views

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