If this occurs, check the following:

1. Have you selected the product?
1. If YES - problem should be fixed.
2. If NO - continue
   
   
2. Have you clicked on the Add New Order button on the customer detail page?
1. If YES - continue trouble shooting.
2. If NO - then it is recommended that you restart the order by clicking on the Add New Order button on the customer detail page.
   
   Please note, if you see a white box like this
   
   that opens blocking you from added the product to the order you may have pressed the Browse Categories button.
   This may be the problem and it is recommended to press the X to close the window.  The Browse Category button is used to browse a product by category, if you are not 100% certain of which product to select.  If you know the exact name of the product, it is recommended to search for the product in the Search field and click on the product to open up the product Option window.