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• iPad, connections and moving it around
  The iPhone must not be removed from the vehicle it is connected to, nor should the following occur. Do not remove the cables, the extension cable
• I keep getting an answer, "The number you have dialled is no longer in service?" what steps do I take?
  If you received a "The number you have dialled is no longer in service?" Check the number you dialled is correct.  ... if it is
• I cannot call the number +61 61000000 or +61000000
  If you see a phone number that is +61 61000000 or +61000000 it is likely that number has been entered as the generic number because
• I don't have a mobile number but the system won't let me save the changes?
  The mobile number field is a required field.  If the customer has not given you a number for their mobile enter 000000 in the mobile
• I received a call from the receptionist, what do I do now?
  When you receive a sales, marketing or events call from Iconic's receptionist team or administration team, before taking the call, ask the receptionist for the
• I have a problem with putting in name of the customer or company into the "Schedule this activity for" in the Schedule Activity Page
  If the customer name does not show up in the Schedule this Activity for field, click into the box and type the name of the
• I am in the middle of booking a show and product details and option box is not working. I keep getting "select product". I have already selected the product.
  If this occurs, check the following: Have you selected the product? If YES - problem should be fixed. If NO - continue Have you clicked on the Add New
• I keep getting "Option Tab Fields and/or Configurable Fields are NOT COMPLETED. Click on the Tabs and complete the fields." when using the product availability page or when trying to add a new order.
  If you get the following error message. "Option Tab Fields and/or Configurable Fields are NOT COMPLETED. Click on the Tabs and complete the fields." When using the
• I am experiencing call connection issues in lync. Does that happen due to internet connectivity?
  Speeds in some countries and locations, eg: India are not good also not consistent. You don't always get what your ISP has promised you. Keep checking
• In the clear activity page when I am trying to copy the number its not letting me. There is a red circle stopping me to copy it.
  This is a known error in Firefox and Mozilla browsers and is not supported.It is recommended that you use the latest version of Internet Explorer
• I have been given new details for a customer account. Do I change the existing customer's details?
  The answer is NO!.  Do not change the details of an existing customer account, unless that specific customer is asking you to change their specific
• I have 2 (two) identical customers in my view activity / task list. What do I do?
  If you have found 2 identical customers, contact Graham (Support) on the Support Channel of Slack Communications.  If requested than schedule an activity for Graham (Support)
• I made a booking and i am on the page where it says add order. Now the customer wants the tax invoice to be sent to her e mail id and she gave it to me just before clicking ADD NEW order. What do I do.
  You should have confirmed the email address before this.  But in the final payment window up the top right you will see email addresses. click on
• I am unable to find a suburb in the suburb/town drop list
  When adding a suburb/town or looking for a suburb/town in the drop list, if the suburb is not listed Contact support by sending a slack message
• If the client books a day Entire event then how many tickets he has to buy? or there is a cost for the entire day event fixed ?
  When you select the ticket purchase method, it will tell you the number of tickets allowed per event.
• Is there a cost for the entire day event fixed?
  If the ticket purchase method is per event, then the system will inform you of the number of tickets allowed after you select the correct
• Introductory Email to Corporate Customers for Gallipoli Live and ANZAC Show.
  The following written content is a sample letter we call "Introductory Email to Corporate Customers for Gallipoli Live and ANZAC Show" that we recommend to
• I need support who do I speak to?
  The office of Iconic has 5 support staff working across the 3 offices in the USA, United Kingdom and Australia. To contact and/or request support on
• If unsure on something or anything about my job or role or there is a problem or a question asked has not been answered, what should I do?
  Iconic Productions and the Company Directors stand by the strong Brand and Level of Performance that makes Iconic Productions successful, one of a kind and
• If we are talking with a customer from unknown customer name account (For eq. Dear Sir/Madam of .... School or Dear Admin). Secretary responds to call and now we have the name of the secretary with us for eq. Nicky but she didn't provided any concerned coordinator name and asks to send the email to school email address only which is not new and associated with the same account. In this case whether we should continue with the same account after recording secretary name in the History notes or we should make a new account with the name of the Secretary?
  Answer: When this happens do the following Write the name of the secretary in the history notes or in your clear activity details text-box. Complete and finish
• If a customer I call gives or tells me a new email address but without customer name do I do the Add New Customer to Company Procedure?
  When a customer you are calling or speaking to provides you with a new email address to send promotional information or an email to but
• I have a new customer name with me when i called an Admin account, with this new name i have to add new customer which is not in database but email address is same as that of Admin account and I have to send an email to new customer. Secretary told mean the name of the person I should talk to and asked to send the email to school email address that is linked to Admin account already on database, now admin account is also active but i cant use the same admin email to the new person. What to do here?
  If this occurs do the following: Press the  Add New Customer to Company  . Fill in the first name and last name and any other details
• I am not able to open the right menu column items.
  If you are not able to view the right menu column items find on your screen the 3-horizontal button , it can be on the
• If a child is 7 or under and the adult CCRP does not have a proper child seat exactly what action should I take?
  This is always a situation that every Iconic Chauffeur experiences at times. In the event this occurs when you arrive to pickup the CCRP and
• Iveco Vans Cargo Bay Interior Lights installed
  All the company vans have had LED installed lights in the cargo bay where you put the storage stuff.  I put a light switch inside
• Instruction manual Wireless Mouse for Directors AUS Laptop J.Burrows_Elite MS300
  Instruction Manual Wireless Mouse for Directors AUS Laptop J.Burrows_Elite MS300