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• When can you book an ANZAC Show?
  Refer to the available dates on the product availability page for that specific area.
• What is our cancellation policy?
  Please refer to the cancellation policy on the company's terms and conditions.   http://www.iconicperformances.com.au/policy.php?id=12  
• What are the minimum sizes / dimension required for the Shows?
  Each show is different in size requirement.  All details regarding the minimum size required can be found on the Iconic Performances Product Availability Page in
• WHM Server Iconic Details
  Username: root Password: Iconic2014.!$
• When can I take a break?
   Updated 16 May 2020 23:32 by @greg.paff  Added the policy of the Split Break Time offer option in this policy. Throughout your shift all chauffeurs are
• What do the abbreviations or acronyms mean in the ERM for Sales & Event Staff?
  There are many acronyms or abbreviations that staff of Iconic use when writing the history of a customer call or when clearing an activity.  This
• What are the prices to the shows?
  The prices to the shows can be found on the Product Availability Page in the ERM under the TAB of Products. All per ticket prices, per
• What is the region or radius to book an event?
  Most events can be booked all year around based on the products availability. Refer to When can I book an event? How to check for
• When can I book an event? How to check for product availability? How to work out date availability on Sales Calendar?
  Most events can be booked all year around based on the products availability. Refer to Product Availability Page by clicking on this link Production
• What do I do if I don't know when to book an event?
  Refer to the following FAQ "When can I book an Event?"   If that does not help you, ask the Event Management Team on the #EventManagers Channel
• What Activity Type should I choose for a follow up or schedule?
  The activity type you choose during a Follow Up or when you select Schedule an Activity from the Customer menu or if you press the
• Where do I find email marketing templates to send to clients?
  The email marketing clients are found in the EMAIL MARKETING menu.  Email Marketing templates are created by Iconic Marketing team and are used for promotional
• What to write in the Details Box of Clear Activity Page
  What are the important things to remember to write in the Details Notes Box of the Clear Activity Page. There are four main things that you
• What does Closed-Lost mean in Opportunity Page?
  CLOSED-LOST is used when an opportunity that was open has been lost for a reason.  If a customer has an opportunity that is opened they call
• What does INACTIVE mean in Opportunity Page?
  INACTIVE is used by the team supervisors or Event Managers when an opportunity has been left untouched for quite awhile, but is still open to the
• What is the Reasons field in Opportunity for?
  The  field is used only when an Opportunity has been lost and the Closed-Lost button been pressed in the Opportunity Page. The  offers reasons for why
• What is the Competitors field in Opportunity for?
  The  field is used for when an opportunity is lost and the reason was due to a competitor.  In the Competitors selection box a list
• What are activities?
  Activities are tasks that are scheduled in the future that related to call, things to do, emails to send that a staff member is required
• What is a follow up activity?
  A Follow up Activity is often created after sending an email or clearing an existing activity. It is similar to a schedule activity, with the difference
• What is a New History?
  A New History is exactly as it sounds.  It means you are making a new historical note based on either a call, a to-do or an
• When adding new customer to existing company, I place in email address and red box pops up saying "this email already used"? How can I get past this to add her as new customer?
  This indicates that the customer's email address is on the system.  If this is the case, you will not need to add customer on the
• What does the Browse Categories button do in Add New Order?
  The Browse Categories button opens a white box titled "Select Product"This Browse Category button is used to browse a product by category, if you are not 100%
• When calling I get an error the call cannot be connected to the server?
  This can or can not be Network Problem but most probably it is. To make sure if this is caused by network there are few
• What is n/a on Mobile and Work Email field?
  In the Add new Customer page and Customer Detail Page you will find n/a on two fields. You will find N/A on the Mobile field   and
• What is the setup (bump-in) and pack up time (bump out)?
  The show takes between 4-5 hours to setup (bump-in).  It takes approximately 3-4 hours to pack up (bump-out).
• What is the minimum number of tickets to be purchased for Remembrance Day Live
  For a corporate booking, where the event is booking by an organisation or company, the minimum amount of tickets is 100.
• What is the X in Visitors on site Live Chat page?
  Thein  displays the actual history of the customer/visitors browsing on the company website. By press the  a window will open up showing the tracked path of
• What do the buttons mean on the Iconic Staff LIVE CHAT window?
  The buttons  found on the Iconic Staff LIVE CHAT window have the following meaning and usage. The  in  allows staff to transfer chats with customers to different staff
• What are and what do the Actions buttons do in the LIST OF CUSTOMERS WAITING page on the ERM?
  The Actions buttons  in the LIST OF CUSTOMERS WAITING page on the ERM have the following usage and mean.   The  allows staff to chat with the
• What do the LIVE CHAT menu items mean and do?
  In the ERM menu item of LIVE CHAT  the following menus are listed and do the following function.   The  LIVE CHAT Site Visitors (Customers Waiting) will open
• What do the buttons on the customer/visitor LIVE CHAT window mean and do?
  The customer/visitor LIVE CHAT window had four buttons as shown below, located near the top of the window.   The in allows the customer to
• What do the state Status of Live chat mean?
  The state will show the status of the LIVE CHAT the customer request is in.  If it shows IN QUEUE that means the customer is in a queue
• What sized area is required for the performance?
  The size of the area required for the performance is at minimum the stage space of 4-6 metres wide, by about 4 metres deep. This
• What is the set up and packing up time required?
  Most shows take approximately 3 hours to setup and 2-3 to pack down.  Each show is different and its best to check the Event Notes
• What is the 1:100 (1 to 100) Loyalty Program?
  The 1:100 (1 to 100) Loyalty Program was introduced in June 2016.It provides customers an opportunity to save the cost of their booked show/event by
• What photography or film packages are available for customers?
  Iconic Productions has a range of suitable packages to keep the event alive long a!er the curtains are lowered at the end. The benefits of
• What is the setup (bump-in) and pack up time (bump out) for Valley of the Ancient Worlds
  The show takes between 4-5 hours to setup (bump-in).  It takes approximately 3-4 hours to pack up (bump-out).
• Where are the printed scripts to the shows / events?
  matthew.walker [17:24]  @channel The company has successfully moved to a GREEN COMPANY.  This equates to all scripts and documents only be providing electronically.  Printed Hard Copies
• What does Operator and/or Worker Mean in all the FAQs?
  For the correct definition and meaning across all FAQs where the word OPERATOR or WORKER is used in context it refers to the following. The term
• When do I have to be logged into Slack Communications?
  SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY: All Communication between Staff is to be done through SLACK COMMUNICATIONS. To access the Slack Communications you will be required
• What is the difference between the Roster Server and the Punch clock?
  It is important to understand that the two systems the Roster Server and the Punch Clock work together to ensure the most proficient way of
• What do the activity status - activity statuses mean in Projeqtor?
  There are many statuses available on Projeqtor and the related activities.  They statuses are available depending on where the activity is positioned, your user rights
• When I clear an activity the customer's name disappears and no window opens
  Similar or Related Questions:  I’m having problems when I click on the green clear activity button. A new page is not opening up for me. The
• Who do I know who to speak to or with on Slack?
  There are many different people you can commuicate with in the Company. Working out who to speak with can be difficult, however here are a
• What is the difference between Hollywood, Stage Theatre and Footlights Style Events?
  The CSI - Forensic Science (a Forensic Science Incursion for Schools) event has 3 different styles of production.  The 3 styles differ in price and
• What do I do if I have seen a broken, or damaged prop, equipment or item or I have broken or damaged company prop or equipment.
    Updated FAQ by Beau Sherman | 05 Dec 2019 13:28  The company administration team has been looking at a faster and more instant way
• Work or Public Liability Injury or Accident or Medical Illness Report Form
  IMPORTANT NOTE: Do not use this form if you are reporting a vehicle or property accident. For vehicle or property accident reports refer to
• What do I say to the audience or main contact before the audience enters the show during the entry admission?
  Here at Iconic Productions there is a format that we like to use when communicating with the audience at the entry admission.  This is a
• What to do with the customer account who is no longer working there at the company and the secretary asks to send the email to school email address associated with the same account. Should we make new account in the name in the company name but the email address is same as linked with the customer who is not working at the company anymore?
  This requires a little more work to do. We cannot remove a person's name from a customer account. This is because that customer who no
• Why Iconic Shows, Events and Performances are better than our competitors?
  There are many shows, events and performances the Company produces and manages.  So why is our shows better than our competitors.  Here is a list
• Where is the Iconic Warehouse and Studios
  The physical address of Iconic Productions Warehouse and Studios is located at Iconic Productions Warehouse & StudiosUnit 13 / 94 Bryant StreetPadstow NSW 2211Australia Access to the
• Where do I send receipts now that postbox at the Earlwood Property is no longer available
  Because the address of Iconic Studios, 93 Wardell Road, Earlwood NSW 2006 is no longer part of the storage facility, if an Iconic worker needs
• Who is Who on a Film Production Crew
  The key relationship for filming is between the screen production’s location manager and the event managers, and these people should negotiate and confirm the details
• What is the WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW
  The WiFi Details and Wi-Fi Password for Iconic Studios in Hurstville NSW are as follows: IMPORTANT NOTICE #1: The information provided here is strictly for the
• When can I take or make a phone call when on an Iconic Chauffeur Job?
  Regardless of whether the Iconic Chauffeur Job is a Tier 1, 2, 3, 4, or 5 Job the focus and priority must always be first
• What makes an Iconic Chauffeur the best Chauffeur available for a CCRP and how to drive smoothly as a Chauffeur?
  There are many things that can make you an Iconic Chauffeur.  The first and foremost is your belief in yourself that you are Iconic and
• What to do at all pick up locations for an Iconic Deliveries Pick Up?
  At all PICKUP locations, regardless of what platform it is or whether it is an Iconic delivery or the quantity of the pickup, Iconic Delivery Specialists