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• How much do we charge for additional tickets on the day?
  Additional tickets on the day of the event is charged at the RRP of the show + a 25% administration fee of the total amount
• How to complete a VIP Chauffeur Job?
   Updated 03 July 2020 09:44 by @kelvin.lee  New VIP Chauffeur Job Completion Form now used for Chauffeur.  No longer send email.  Use link for VIP
• How to clear an activity from the View Activities / Task List?
  HOW TO CLEAR AN ACTIVITY FROM THE VIEW ACTIVITIES / TASK LIST: In the View Activity / Task List, you will be able to clear an
• How to send email?
  HOW TO SEND AN EMAIL: To send an email you need to click on the  button in the Clear Activity Page or in the Customer Details
• How to do a follow up activity?
  Don't get confused with doing a Follow UP Activity and a Schedule Activity. --- A Follow up Activity occurs when you have cleared an activity, created a
• How to schedule an activity? What is Schedule an Activity?
  Don't get confused with doing a Schedule Activity and a Follow UP Activity. A Schedule Activity is used mostly when you are creating a brand new
• How to book an event?
  Refer to the FAQ " Steps to Book an Event or Add New Order"
• How to add a new order?
  To add a new order for a customer refer to " Steps to Book an Event or Add New Order"
• How do I make an activity high priority or very important?
  Making an activity whether it is a Follow Up or a Schedule an Activity is very easy.When you are in the SCHEDULE AN ACTIVITY page
• How to work out the time of a city or state to call a customer? What time is it in a particular city or state or country? How do I find out the time in a city or state or country?
  We have been working very closely with TimeAndDate.com for them to make a page that would be ideal for us.  Together they have created the
• How do I search for a customer on the Search / Lookup a customer?
  To search for a customer or company click on Customer and Search / Lookup Customer When searching for a customer using the Search / Lookup a customer page it
• How do I close an open opportunity as won? How to change an Opportunity into a New Order or Booking?
  If a customer has an opportunity that is opened and you wish to change this into a new order and/or booking do the following ... When
• How do I edit an Opportunity?
  When the customer calls back or you do a follow up call for this customer or a customer who has an opportunity schedule, all you
• How can a customer make a booking? What options do we provide to customers to make a booking?
  VERY IMPORTANT ALL SALES & EVENTS STAFF:   AT NO STAGE SHOULD A BOOKING BE MADE BY EMAIL.  IT IS NOT PROFESSIONAL, NOT COMPANY POLICY AND
• How do I add another product to an order?
  To add 2 or more product to an order in the ADD NEW ORDER, in part 2 of the page, search for the product again
• How to copy the link (web address URL) of a product for a customer?
  To copy and paste the link or web address (URL) of a product for a customer, in an email do the following: In the Product availability
• How many shows can we perform at the same venue in a day?
  The Product Availability Page (PAP) may show 1 or 2 or 3, but speaking to your Team Supervisor if it is at the same place, up
• How to transfer a chat with a customer to another staff member.
  If you need to transfer a chat with a customer/visitor on LIVE CHAT to another staff member press the This will open up the following page
• How to take a credit card payment to pay for a deposit or balance after a booking is made?
  If a customer wishes to make a credit card payment after their booking is made and scheduled in the ERM, do the following ... Find the
• How to request a password or pin from SlackBot, to access secured areas owned and operated Iconic?
  Iconic Servers, Folders, Secured Areas, locations, and special Areas that are secured can be accessed by staff who have granted permissions to them. To obtain a
• How do I setup SLACK communications system?
  SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY: All Communication between Staff is to be done through SLACK COMMUNICATIONS.  To access the Slack Communications you will be
• How to communicate with and use SLACK Communications.
  UPDATED POLICY 16 July 2019 by @kelvin.lee Clause SENDING / COMMUNICATING ABOUT THE EVENT MANAGEMENT JOB SHEETS, has been removed due to the event job sheets
• How to upload a file, image on SLACK Communications.
  SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY: All Communication between Staff is to be done through SLACK COMMUNICATIONS. To access the Slack Communications you will be required
• How to send or communicate an Event Job Sheet on SLACK.
  UPDATED POLICY 16 July 2019 by @kelvin.lee Policy How to send or communicate an Event Job Sheet on SLACK., is now void and no longer in
• How to speak directly or privately with a staff member on SLACK.
  SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY: All Communication between Staff is to be done through SLACK COMMUNICATIONS. To access the Slack Communications you will be
• How do I go back to the home page (dashboard) of the Roster system
  To return to your dashboard press the button that looks like a house, found on the top left corners.
• How does the electronic and digital version of the Event Job Sheet work?
  The Electronic and Digital version of the Event Management Job sheet will continue to you the same format of the old paper version and will
• How to enter a note on an Activity in Projeqtor?
  Updated Notes on 26/02/2019 by Kelvin Lee Only update is point 5 below.  Informing of added note on Slack when adding note on Slack. When working on
• How to enter Results when activity status changed to Done
  In the Project Management, when an activity is completed you need to change the status to  DONE  . Once you have changed an activity to 
• How to setup a Conference Call or Meeting Call or Multiple Staff Support Call on Phone System
  Sometimes where required, staff and/or contractors may need to setup a Conference Call or Meeting Call or Multiple Staff Support Call on Phone System. This may
• How to make Fake Blood
  Version 1: Non-staining, Washable Blood If you want to have any sort of convincing blood, you're going to need fake blood all over your clothes. Furthermore,
• How to add a Quote to an Activity or Ticket in Project Management - ProjeQtor
  Some Activities or Tickets will require Quotes for Costing to fit with the Work Budget of that Area, before the Activity can be approved. To add
• How do I request or suggest a change to a script or task, or activity or related work duty?
  All changes or suggestions to change, omit, or improve something relating to a duty, task, script, stage direction or procedure has to follow the procedure
• How do I view or access my call sheet rosters and events and how to I confirm my attendance to my call sheet rosters and events?
  Iconic Productions and Iconic Performances uses Google Business Calendar (GSuite) to roster all workers on their call sheets and events to perform at. As a
• How to do a specific text string search in server files
  To search for a specific text string in the Server Development Software Code Files, use the following You'd need to use the grep command recursively in
• How to Update product event date minimum maximum and total quantity numbers in ERM Datase
  To make an overall quick update on the ERM Database to products minimum, maximum and total number allow per day use the following SQL QUERY. UPDATE
• How do I learn my lines for the scripts I am given?
  Hello Downunders, @steve.baltzois was speaking with me earlier today about the troubles of the script rehearsal you are all experiencing. I thought I might lend
• How to Link an Activity or Ticket to an existing Activity or Ticket
  We use the Linked Elements feature on ProjeQtor to link activities or tickets together, especially if they are related, are a follow-on or follow-up activity
• How and when to use the Slack Broadcast message from a Customer Account on the ERM
  To use the  Slack Broadcast  message function you have to be in a Customer Account (the Customer Detail page). To access a customer detail page
• How to select columns to display on ProjeQtor
  You can add and remove column headers information to suit what you want to display. To make changes to display column information click on the column
• How to search for activities or items in ProjeQtor?
  To search for a work activity, ticket, action, milestone or any other item in ProjeQtor you have four options. Before you use the search function check
• How to use Resource Planning to view my scheduled work activities and tasks.
  The project management of ProjeQtor automatically plans the activities based on priority level, planning status, your suggested validated start and end dates and with the
• How to add an attachment to a work activity, task or item.
  If this activity has images, documents or files that need to be attached, press the under Attachments Press the button. Select the file
• How do I enter my hours of work on the Timesheet on ProjeQtor?
  TimeSheet Explanation: The timesheet records the hours of work you are doing the activities. It is better to enter the hours you are working on
• How to record the screen on your iPhone, iPad, or iPod touch
  In iOS 11 or later, and iPadOS, you can create a screen recording and capture sound on your iPhone, iPad, or iPod touch. Record your screen Go
• How to start or warm up Iveco Van or Manual Vehicles and how to switch them off?
  Starting a manual vehicle takes some consideration.  The following FAQ provides specific step by step instructions on how to start a manual vehicle or warm
• How the Auto Chauffeur Job Allocation of Chauffeur Jobs to Chauffeur Job APP works.
   Updated 11 September 2020 15:53 by @greg.paff  The trial of the Auto Job Allocation has helped in the administration of the allocations, but in trialling
• How to open up & secure Hurstville Studios at the start of the day or shift?
  When starting the day or your shift at the Iconic Property of Hurstville Studios and you are the first person to arrive and are required
• How do I complete a Proof of Delivery at a Drop off Location?
  The Proof of Delivery for all Iconic Deliveries, regardless of the platform the delivery is from follows a 5-point procedure that is designed to protect,
• How to Use the Wireless Vehicle Model HL-107 Powerful Cyclone Handheld Vacuum Cleaner User Manual - 12000Pa Brushless Motor, Rechargeable
  Model HL-107 Powerful Cyclone Handheld Vacuum Cleaner - 12000Pa Brushless Motor, Rechargeable, Cordless, Suction and Blow, Car, Office, Home Cleaning, Lightweight, Easy to Use, Quick
• How to use WUBEN E7 1800 Lumen Rechargeable Mini Flashlight Manual
  The manual and instructions for WUBEN E7 1800 Lumen Rechargeable Mini Flashlight can be found at Iconic Productions Secured DropBox Folder. https://www.dropbox.com/scl/fi/tkqguhm0roeisbe11799r/20240907_1638-WUBEN-E7-1800-Lumen-Rechargeable-Mini-Flashlight.pdf?rlkey=m6l38cl05jv8x2htbxa79oc8z&st=v1c1kq8q&dl=0 
• How to use CAMMHD 1296P HD 64GB Body Camera
  The instructions manual on how to use the CAMMHD 1296P HD 64GB Body Camera is located on Iconic Productions Secured DropBox Server at https://www.dropbox.com/scl/fi/a8ldyx8lkm96vvkukj5in/20240907_2231-CAMMHD-1296P-HD-64GB-Body-Camera-User-Manual.pdf?rlkey=tb5z1521xkxhcoclpvzhmwm8w&st=sw0zicca&dl=0  In addition
• How to use Mini Sealing Machine with User Manual
  How to use Mini Sealing Machine with User Manual. The manual can be found on the Company's Secured Drop Box Folder https://www.dropbox.com/scl/fi/l8fq0xbs12lall8si0jph/240926-140142-Mini-Sealing-Machine-User-Manual.pdf?rlkey=p6nop0tjj03rwmf2eqsz6q6gx&dl=0 
• How to use Telescopic Aluminium Ladder Extendable Adjustable Step with User Manual
  How to use Telescopic Aluminium Ladder Extendable Adjustable Step with User Manual. The user manual can be found at the Company's secure DropBox Server https://www.dropbox.com/scl/fi/rjck4qb88qtynkoglgnip/240929-194140-Telescopic-Aluminium-Ladder-Extendable-Adjustable-Step.pdf?rlkey=yxdefqhe5fe0n8z654jmyxrzb&st=5ovazbl4&dl=0