Our customers and potential browsers may use our Online Live Chat System to enquire about a booking or an event or speak with our Sales and Event Staff.  If they request this, they will use our Live Chat Feature and add their details.  On Slack you will receive a notification like this

1. When you receive this notification, quickly go to the channel on slack and scroll to the bottom to find the Customer Enquiry Request.
   
   
2. Quickly go to the ERM and click on Live Chat and Customer Online.
   
   
   
3. Where it says List of customers waiting  you will see below the word Name, the name of the customer who wants to chat Live Online.  Most of the Times it will write Guest, but it could write the name of the customer, if they entered their name.
   
   
   
4. Click on the customer name (Guest) or click on the triangle pointing to the right to start a Live Chat Online with the Customer.
   
   
   
5. A Live Chat Window will open up and in the bottom White Field, you will be able to start talking with the customer.
   Start the conversation with the customer and ask three very important pieces of information.
   There are some very important responses you should use at the beginning of every Live Chat Conversation ...
   refer to First and Most Important responses to use with a customer on Each Live Chat Request or Discussion
   and this will assist you with obtain valueable information like ...
   
   1. Their Name
   2. The Company they are calling from (if applicable)
   3. Their best contact number (in case the live chat drops out)
   4. Their email address (in case the live chat drops out)
      
      
6. Now market and promote the show and assist the customer.  Each time you write something and wish to send it to the customer online, press the SEND button.
   
   
   
7. The following buttons are available for you to use on the system.  By placing your mouse over each button it will give you a brief description of what the button does.
1. Press to send the chat conversation by email to a specified email address.
2. Press to turn off sound.  This is NOT EVER to be pressed as you will not be notified of the customer respones.
3. Press to refresh the Live Chat Conversation.
4. Pressing will check the security of the Live Chat.  This SHOULD NOT BE PRESSED as it will stop the conversation.  If accidentally press, right click on the Live Chat window and press the Back Button.
5. Press to exit and save converstation.  When you press this button you will be asked to confirm you wish to leave the chat.  Press OK to leave or Cancel to return to the chat.  Once you press OK you will not be able to talk to the customer again.