Content in ERM User Manual

Page 8 out of 26 Pages

• Do we have to create a new account even if the customer asks to talk to someone else or do we need to create it after at least having single communication with the new person?

  Yes, you would need to create a new customer. steve.baltzois [16:11] @nash.sharma: What you need to do is create a history note on
  160 views
• Dropped off CCRP in North Sydney or North Shore Suburbs, what do I do to return back to Sydney CBD? Am I allowed to take the harbour bridge toll now that I am empty in the North Sydney and North Shore Suburbs?

  If you have dropped off a CCRP in the North Sydney or the North Shore or Northern Beaches you are
  194 views
• Finished or End of Chauffeur Shift what do you do with the vehicle?

   Updated 28 July 2020 23:04 by @Reception Staff at Iconic Productions Sydney - Faith  The address of Iconic Studios,
  224 views
• Flash Language of Colonial Times and Common Modern Language not used during British Colonial period of Australia 1787 to 1815

  Convict Flash Language and Convicts of the early colony had their own ‘flash’ language, made up of slang words developed
  887 views
• How and when to use the Slack Broadcast message from a Customer Account on the ERM

  To use the  Slack Broadcast  message function you have to be in a Customer Account (the Customer Detail page). To
  226 views
• How can a customer make a booking? What options do we provide to customers to make a booking?

  VERY IMPORTANT ALL SALES & EVENTS STAFF:   AT NO STAGE SHOULD A BOOKING BE MADE BY EMAIL.  IT IS NOT
  271 views
• How do I complete a Proof of Delivery at a Drop off Location?

  The Proof of Delivery for all Iconic Deliveries, regardless of the platform the delivery is from follows a 5-point procedure
  97 views

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