Content in ERM User Manual

Page 12 out of 25 Pages

• I received a call from the receptionist, what do I do now?

  When you receive a sales, marketing or events call from Iconic's receptionist team or administration team, before taking the call,
  17 views
• If a child is 7 or under and the adult CCRP does not have a proper child seat exactly what action should I take?

  This is always a situation that every Iconic Chauffeur experiences at times. In the event this occurs when you arrive
  28 views
• If a customer I call gives or tells me a new email address but without customer name do I do the Add New Customer to Company Procedure?

  When a customer you are calling or speaking to provides you with a new email address to send promotional information
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• If we are talking with a customer from unknown customer name account (For eq. Dear Sir/Madam of .... School or Dear Admin). Secretary responds to call and now we have the name of the secretary with us for eq. Nicky but she didn't provided any concerned coordinator name and asks to send the email to school email address only which is not new and associated with the same account. In this case whether we should continue with the same account after recording secretary name in the History notes or we should make a new account with the name of the Secretary?

  Answer: When this happens do the following Write the name of the secretary in the history notes or in your clear
  86 views
• Instruction manual Wireless Mouse for Directors AUS Laptop J.Burrows_Elite MS300

  Instruction Manual Wireless Mouse for Directors AUS Laptop J.Burrows_Elite MS300
  24 views
• Introductory Email to Corporate Customers for Gallipoli Live and ANZAC Show.

  The following written content is a sample letter we call "Introductory Email to Corporate Customers for Gallipoli Live and ANZAC
  360 views
• iPad, connections and moving it around

  The iPhone must not be removed from the vehicle it is connected to, nor should the following occur. Do not remove
  1047 views

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