If this occurs do the following:
- Press the Add New Customer to Company .
- Fill in the first name and last name and any other details of the new customer name you have including the customer's role/position as coordinator or whatever it was.
- In the work email address press the n/a tick box.
- Press the Add Customer button to add the customer to the account.
- In the new customer accout you created, Press Send Email button.
- Copy and paste the email address of the admin email into the Recipient box of the new customer.
- Select the email template you are going to use.
- Write what you need to write in the email body - make sure you put a sensible subject heading.
- Press Send Email button.
- Create the follow up activity for and with the new customer account you created.
- And on the next call try to ask for the email address of this new person you have created an account for.