Putting a customer on hold using the VOIP Phone System is very easy.

1. While on a call and on the Phone Call Status Window ...
   
   
   
1. Press the button if you wish to put a customer on hold.
1. Simply move your mouse over the button untill you see the Hold Button show up
   
   
   IMPORTANT: If your phone hold button looks like this with a red line over the microphone, it means you have pressed the button and muted the conversation with the customer. To unmute press the again until it looks like
   
   
2. Press the Hold Button and this will put the customer on hold.
   
   
3. To return to the customer and take them off hold, press the button that is displayed
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To End the call (hang up) on the customer when finished press the hang button.