There are many acronyms or abbreviations that staff of Iconic use when writing the history of a customer call or when clearing an activity. This list is bottomless and grows each month as new quick ways of abbreviating words.
Here is the current list.
|
Abbreviation / Acronym |
Meaning |
|
2CL |
To call |
|
CLD |
Called |
|
CLB |
Call back / called back |
|
LM |
Left message |
|
VM or V/M |
Voice mail |
|
Bk |
Book or booked |
|
Cust |
Customer |
|
CNT |
Contact / contacted |
|
DConP |
Difficult Customer on Phone |
|
DM |
Decision Maker |
|
-w- |
With |
|
Ph |
Phone / phoned |
|
FOLUP |
Follow up |
|
PD |
Paid |
|
Eml |
Email / emailed |
|
CC |
Carbon copied / sent to another  person as well |
|
U |
You |
|
Ur |
Your |
|
Wld |
Would |
|
Evt or Evnt |
Event |
|
T&C or T & C or T and Cs |
Terms and conditions |
|
RRP |
Recommend Retail Price |
|
TL or TS |
Team Leader or Team Supervisor |
|
PT |
Production Team |
|
PAP |
Product Availability Page |