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• ERM User Manual
  Finished or End of Chauffeur Shift what do you do with the vehicle?
   Updated 28 July 2020 23:04 by @Reception Staff at Iconic Productions Sydney - Faith  The address of Iconic Studios, ...
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  Corporate Prices for Boombastic Event
  Refer to the product availability page SPECIAL NOTE:   Never let a customer go. If they can't book the show because the price ...
• ERM User Manual
  What do the abbreviations or acronyms mean in the ERM for Sales & Event Staff?
  There are many acronyms or abbreviations that staff of Iconic use when writing the history of a customer call or ...
• ERM User Manual
  Sales Agent - Call Sales Daily Work Procedures
  Follow each step below methodically to ensure accuracy and efficiency in the role of Sales Person/Phone Sales Rep. You may require ...
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  How to book an event?
  Refer to the FAQ " Steps to Book an Event or Add New Order" ...
• ERM User Manual / Activities
  What Activity Type should I choose for a follow up or schedule?
  The activity type you choose during a Follow Up or when you select Schedule an Activity from the Customer menu ...
• ERM User Manual
  What does INACTIVE mean in Opportunity Page?
  INACTIVE is used by the team supervisors or Event Managers when an opportunity has been left untouched for quite awhile, but ...
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  Can a customer use the images on the web site and print them?
  Yes, only if the customer has booked an event with Iconic Productions. If the customer cancels the event they are no ...
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  Do we send the promotional material and advertising material to the customer?
  This varies depending on what event it is. For corporate events, we are able to send promotional material for the customer ...
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  Can we do the event at the clients venue? Or at our venue?
  Yes events can be done at the clients venue (preferred method) Iconic Productions does not have a venue of our own.  ...
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  Is there a cost for the entire day event fixed?
  If the ticket purchase method is per event, then the system will inform you of the number of tickets allowed ...
• ERM User Manual / Live Chat
  1) Live Chat - New Customer on LIVE CHAT notification. What is it and
  LIVE CHAT is a instant chat system that monitors all potential browsers and customers who access or browse any of ...
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  Persuasive Email Template to encourage customer purchase, showing benefits of Educational Events to have at
  The following written content is one of the many persuasive emails that you can use to show customers the benefit ...
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  Exciting News Email Template to encourage customer purchase, showing benefits of Educational Events to have
  The following written content is a sample letter we call "EXCITING NEWS" that we recommend to use as a persuasive ...
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  Benefits of School Incursions and Excursions / field tips email to encourage customer purchase, showing
  The following written content is a sample letter we call "BENEFITS OF SCHOOL INCURSONS and EXCURSIONS" that we recommend to ...

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