ERM User Manual / Customer Add a New Customer with a New Company
To ADD a NEW CUSTOMER and a NEW COMPANY follow these steps.



Click on the menu Customer then Add New Customer.

Fill ...
ERM User Manual / Customer Add a New Customer to an Existing Company

































To ADD a NEW CUSTOMER to an EXISTING COMPANY there are two options.









Quick Reference Page Contents:



Option 1: Add New Customer to Existing Company ...
ERM User Manual / Add New Order / Book Event I am in the middle of booking a show and product details and option box
If this occurs, check the following:



Have you selected the product?



If YES - problem should be fixed.

If NO - continue



Have you ...
ERM User Manual / Live Chat What do the state Status of Live chat mean?
The state will show the status of the LIVE CHAT the customer request is in.Â



If it shows IN QUEUE that means the ...
Shows / Events / Performances / Colonial Tales What is the set up and packing up time required?









Most shows take approximately 3 hours to setup and 2-3 to pack down. Each show is different and its best ...
Log into Roster Server
To login into the Roster system you will be required to authorise your staff Slack Account with Iconic Productions proprietory ...