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• ERM User Manual / Emails and Sending Emails
  Where do I find email marketing templates to send to clients?
  The email marketing clients are found in the EMAIL MARKETING menu.  Email Marketing templates are created by Iconic Marketing team ...
• ERM User Manual / Add New Order / Book Event
  Deposits for Events, shows and products
  Most of Iconic's events, shows and products require a deposit.  Where a deposit is required, the amount for the deposit ...
• ERM User Manual
  06 Core Areas Thursday
  Core Area for THURSDAY and Time Zones UPDATED Friday 27 August 2020 13:27 by @greg.paff Core areas updated between ...
• ERM User Manual
  Uber Eat Job Codes to be used by Drivers when doing Uber Eat Deliveries
  UBER EATS Communications codes to use in Slack Comms with office staff/contractors/the boss and the events team.  UPDATED 30 April 2020 ...
• Shows / Events / Performances
  Can we video record an event for a customer?
  Please note that Customers are not permitted to record the show without permission. IF the customer wants their show/event to be ...
• ERM User Manual
  05 Core Areas Monday to Wednesday
  Core Area for MONDAY to WEDNESDAY and Time Zones   UPDATED Thursday 4 April 17:48 by @steve.baltzois   Due ...
• ERM User Manual
  07 Core Areas Friday
  Core Area for FRIDAY ONLY and Time Zones UPDATED Thursday 4 April 17:48 by @steve.baltzois Due to the ...
• ERM User Manual
  08 Core Areas Saturday
  Core Area for SATURDAY Time Zones UPDATED Thursday 4 April 17:48 by @steve.baltzois Due to the coranvirus outbreak ...
• ERM User Manual / Activities
  What Activity Type should I choose for a follow up or schedule?
  The activity type you choose during a Follow Up or when you select Schedule an Activity from the Customer menu ...
• ERM User Manual / View Activity Task List Page
  How do I make an activity high priority or very important?
  Making an activity whether it is a Follow Up or a Schedule an Activity is very easy.When you are in ...
• ERM User Manual / Customer
  How do I search for a customer on the Search / Lookup a customer?
  To search for a customer or company click on Customer and Search / Lookup Customer When searching for a customer using the Search / ...
• ERM User Manual / Emails and Sending Emails
  Do we send promo emails from the erm using the sales team email address or
  All emails or email marketing promos are to be sent directly from the ERM.  At no point ever should an ...
• 
  The customer is not sure of numbers or dates or product options. What should
  IMPORTANT: Bookings are fixed orders and cannot be changed as per the terms and conditions of the company. If a customer ...
• ERM User Manual / Opportunities
  How do I edit an Opportunity?
  When the customer calls back or you do a follow up call for this customer or a customer who has ...
• ERM User Manual / Activities
  What are activities?
  Activities are tasks that are scheduled in the future that related to call, things to do, emails to send that ...

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