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• ERM User Manual / Live Chat
  What do the buttons mean on the Iconic Staff LIVE CHAT window?
  The buttons  found on the Iconic Staff LIVE CHAT window have the following meaning and usage. The  in  allows staff to transfer chats ...
• ERM User Manual
  Use of Tolls on Production Runs
   Updated 28 July 2020 23:17 by @Reception Staff at Iconic Productions Sydney - Faith  The address of Iconic Studios, ...
• Shows / Events / Performances
  Packing Lists and Stock Control Inventory for Stage 1 and Stage 2 Shows
  The packing lists and stock control inventory for Stage 1 and Stage 2 Shows including any related or associated documents ...
• ERM User Manual
  I received a call from the receptionist, what do I do now?
  When you receive a sales, marketing or events call from Iconic's receptionist team or administration team, before taking the call, ...
• ERM User Manual / Live Chat
  What do the state Status of Live chat mean?
  The state will show the status of the LIVE CHAT the customer request is in.  If it shows IN QUEUE that means the ...
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  Fuel, Petrol, Gas and Filling up Company or Rental Vehicles
  Updated 23 September 2020 16:01 by @Reception Staff at Iconic Productions Sydney - Holly on behalf of the Accounts Dept ...
• ERM User Manual
  When can I take a break?
   Updated 16 May 2020 23:32 by @greg.paff  Added the policy of the Split Break Time offer option in this policy. Throughout ...
• ERM User Manual
  zzz Finishing my shift - things to know and do.
   Updated on 17 May 2020 06:54 @greg.paff  Added the link to the new End of Shift Policy Procedure. Removed duplicate clauses ...
• Server - Workstations - PC
  Slackbot Auto Responses and Commands with Slack Communications
  Slackbot can respond to messages that members of your team send in public and private channels. Right now, only Team ...
• Shows / Events / Performances
  What do I do if I have seen a broken, or damaged prop, equipment or
    Updated FAQ by Beau Sherman | 05 Dec 2019 13:28  The company administration team has been looking at a ...
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  Fatigue Management and taking Breaks (all Workers and Contractors)
  The COMPANY recognises that fatigue affects a person’s health and wellbeing, increases the chance of illness and workplace injuries occurring, ...
• ERM User Manual
  Marketing Script for all Events for Corporate customers/clients
  The following is a generic marketing script to be used by sales staff when marketing or selling Theatre Based Shows ...
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  Marketing Script for all School Based Shows for School Based customers/clients
  The following is a generic marketing script to be used by sales staff when marketing or selling School Based Shows ...
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  03 Training All Persons = Using SLACK and communicating with SLACK
  Iconic Productions uses a sophiscated online digital communication program called SLACK.  Slack means Searchable Log of All Communication and Knowledge ...
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  Petty Cash Reimbursement Request form for all Iconic approved persons
  To streamline the large volume of petty cash and receipt payment transactions for work related expenses, paid initially by Iconic ...

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