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• ERM User Manual
  NSW Live Tracker Program
  On all phones the NSW Live Tracker Program has been installed to aid in finding the best route for clients.  ...
• ERM User Manual
  Marketing Script for all Events for Corporate customers/clients
  The following is a generic marketing script to be used by sales staff when marketing or selling Theatre Based Shows ...
• ERM User Manual / Live Chat
  How to transfer a chat with a customer to another staff member.
  If you need to transfer a chat with a customer/visitor on LIVE CHAT to another staff member press the This will ...
• ERM User Manual / Live Chat
  What do the LIVE CHAT menu items mean and do?
  In the ERM menu item of LIVE CHAT  the following menus are listed and do the following function.   The  LIVE CHAT Site ...
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  Group Email for all Cast and Crew Employees
  Where a cast or crew staff member is required to communicate with an Iconic Production or Iconic Performance customer or ...
• ERM User Manual
  Step 4: What to do after you have dropped off the CCRP at the designated
  After dropping off CCRP at a location to assist with workload. After dropping off a CCRP at their drop-off location ...
• ProjeQtor
  Use the Activities Tables List feature to view your work items or activities.
  Click on the Activities Menu Button.  This is found on the top of your screen.or you can use the menu ...
• ERM User Manual / Opportunities
  Creating New Opportunity
  New opportunities should be created for every contact that you speak to who would like to make a booking but ...
• ERM User Manual
  04 Priority of Jobs and Vehicle Movement?
  REMEMBER Core Areas change at regular areas.  Always check your core areas for updates. Read below to familiarise yourself with ...
• ERM User Manual / Activities
  How to schedule an activity? What is Schedule an Activity?
  Don't get confused with doing a Schedule Activity and a Follow UP Activity. A Schedule Activity is used mostly when you ...
• ERM User Manual / Customer
  Add a New Customer to an Existing Company
  To ADD a NEW CUSTOMER to an EXISTING COMPANY there are two options. Quick Reference Page Contents: Option 1: Add New Customer to Existing Company ...
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  Can I use my personal phone or mobile or email to contact or have a
  NO! Under no circumstance is a staff member or event manager allowed to use a personal mobile phone, personal home ...
• ERM User Manual
  How can a customer make a booking? What options do we provide to customers
  VERY IMPORTANT ALL SALES & EVENTS STAFF:   AT NO STAGE SHOULD A BOOKING BE MADE BY EMAIL.  IT IS NOT ...
• Shows / Events / Performances / GALLIPOLI Live! The Real ANZAC Story
  Remembrance Day Live and Gallipoli Live Specific Product Information for this Product only to be visible
  Specific Product Information mentioned below for this Product is only to be visible by STAFF of ICONIC PRODUCTIONS and ICONIC PERFORMANCES.  This event i s ...
• ERM User Manual / Live Chat
  Customer is already being assisted by a staff member in LIVE CHAT?
  If you receive the window that says Visitor Test Custoemr is already being assisted by (xxxxx).. Are you really sure you ...

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