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• ERM User Manual
  03 Customer Detail or Customer Edit or Customer Account Page
  The Customer Detail or Customer Edit or Customer Account Page is where you will find all details and information of ...
• ERM User Manual
  Problem with drop off destination address or location or CCRP cannot change drop off destination
  There are times when a CCRP may have problems with adding/entering the correct drop off destination address or location in ...
• ERM User Manual
  04 Priority of Jobs and Vehicle Movement?
  REMEMBER Core Areas change at regular areas.  Always check your core areas for updates. Read below to familiarise yourself with ...
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  Step 1: Procedure when receiving job on the job Uber App.
  The following procedure is required to be followed when receiving a job off the iPad App. The events team will forward ...
• ERM User Manual
  Step 2: What to do when the client has entered the car / just before
  The following procedure is required to be followed when the client has entered the car and you are just about ...
• ERM User Manual
  iPad, connections and moving it around
  The iPhone must not be removed from the vehicle it is connected to, nor should the following occur. Do not remove ...
• ERM User Manual
  05 Core Areas Monday to Wednesday
  Core Area for MONDAY to WEDNESDAY and Time Zones   UPDATED Thursday 4 April 17:48 by @steve.baltzois   Due ...
• ERM User Manual
  07 Core Areas Friday
  Core Area for FRIDAY ONLY and Time Zones UPDATED Thursday 4 April 17:48 by @steve.baltzois Due to the ...
• ERM User Manual
  08 Core Areas Saturday
  Core Area for SATURDAY Time Zones UPDATED Thursday 4 April 17:48 by @steve.baltzois Due to the coranvirus outbreak ...
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  What are the prices to the shows?
  The prices to the shows can be found on the Product Availability Page in the ERM under the TAB of ...
• ERM User Manual / Error Message
  I am experiencing call connection issues in lync. Does that happen due to internet connectivity?
  Speeds in some countries and locations, eg: India are not good also not consistent. You don't always get what your ...
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  Products with quantity based pricing and how to do a price check or calculate the
  The prices to the shows can be found on the Product Availability Page in the ERM under the TAB of ...
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  Can the customer call and change the timing of the show later after booking the
  We allow changes to times and dates within 14 days from the event date.  Administration charges may apply to some ...
• Shows / Events / Performances / GALLIPOLI Live! The Real ANZAC Story
  Remembrance Day Live and Gallipoli Live Specific Product Information for this Product only to be visible
  Specific Product Information mentioned below for this Product is only to be visible by STAFF of ICONIC PRODUCTIONS and ICONIC PERFORMANCES.  This event i s ...
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  Persuasive Email Template to encourage customer purchase, showing benefits of Educational Events to have at
  The following written content is one of the many persuasive emails that you can use to show customers the benefit ...

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