The Actions buttons  in the LIST OF CUSTOMERS WAITING page on the ERM have the following usage and mean.

 

The  allows staff to chat with the customer/visitor.  Click on the  to start chatting with the customer/visitor.

 

The  allows staff to view the pages and path the customer/visitor has had on the company websites.  To view the tracked path of the customer/visitor click on the button.

 

The  allows a customer/visitor to be banned for violent, rude, or spam communications from accessing the company website and/or the LIVE CHAT feature. 
Please note: Only Team supervisors or the company administrators can ban a customer/visitor.
If you wish to ban a customer/visitor contact your Team Supervisor on SLACK and inform them of the nature of the reason to ban the customer/visitor.  If approved by your Team Supervisor, the customer/visitor will be banned.