If you need to transfer a chat with a customer/visitor on LIVE CHAT to another staff member press the

This will open up the following page ...

Search for the staff member and transfer press their name.  This will transfer the chat and will inform the staff member that they have a customer waiting.  You may wish to check on slack if the staff member is online or working at the time.

 

ERROR MESSAGE: - what to do if you get the error message?

Cannot execute:

• You are not chatting with the visitor.

If you receive the error message above when try to transfer the chat, it is likely the communication between staff have failed. 
Press the  button and try again.