After downloading the Lync Software for your PC, proceed to setup the phone system with the exact settings.  The settings below will be checked and monitored at different intervals to ensure compliance with Iconic Productions requirements.  If you are unsure of how to setup the system, Iconic’s Team can offer support by remote access.

For remote access support download Team Viewer.  Click on this link https://www.teamviewer.com/en/download/windows.aspx and select TeamViewer Full Version.  You do not need to have the business paid version.

 

After Installation:

1. Log into LYNC
2. Click on Tools
3. Click on Options
4. In  General , check Logging In Lync section is displaying Full
   
   Leave all other check boxes unticked
   
   
5. In Personal, all checkboxes are required to be checked.  The Sign-in address should show your log in details.  If it does not, there is an error and you will require support.  The Location must be square blocked.  DO NOT CHECK OR TICK the Location Setting.
   
   
   
6. In  Contacts List , check that all radio buttons and all checkboxes are selected as show.
   
   
   
7. In  Status , change the timing defaults to 60 and 120.  You will need to use the up arrow on the box to adjust timing setting.  Check that the I want the System Administrator button is selected.  DO NOT CHECK/TICK the Do Not Disturb
   
   
   
8. In  My Picture , leave settings as shown.
   
   
   
9. In  Phone , your work Phone Number should display automatically.  If not click on the Work Phone button and enter it in manually with the area code entered correctly.
   
   
   
10. In  Alerts , check that all settings as displayed are show.  In Display your display will be different to the one shown in the example below.
    
    
    
11. In  Alerts , check that all settings as displayed are show.
    
    
    
12. In  Ringtones , check that all settings as displayed are show.  In Calls to: you may select the ringtone you wish to hear.  DO NOT CHANGE THE Play music on hold setting or click on browse to find other music.  Leave it as the default setting that ICONIC has setup.
    
    
    
13. In  Audio Device , under Select the device you want to use for audio calls: you will need to select the Device of Headset you have been given.  If the company Iconic Headset LX-3000 Chat is not displayed, you have incorrectly installed your headset or the Lync Software.  Contact support.  You may customise your Speaker volume.  You may customise your Microphone volume.  You may customise your Ringer Volume.  When the volume is adjusted, click on Check Call Quality.  Calls should be clear and crisp.  If not Contact Support.  Secondary Ringer is only available if you have speakers attached to your PC and what the ringer to ring on the speaker as well as in the headset.  MAKE SURE you have Stereo Audio Playback checked.
    
    
    
14. In  Video Device , you do not need to setup settings.  If your PC has a video plugin correctly installed, this will automatically be available.  Iconic DOES NOT USE video calling among staff or customers.  VIDEO CALLING is only used for conferences and training purposes internally.
    
    
15. In  Call Forwarding , MAKE SURE you have Call forwarding selected as Turn off call forwarding. Numbers displayed in the grey boxes below Turn off call forwarding may look different to the example below
    
    
    
    
    
16. In  File Saving , the Save to: section will use your default PC settings.  Do not change this.
    
    
    
17. In  Recording , the Lync recordings: section will use your default PC settings.  Do not change this.
    the Image resolution section should be 720p HD or 480p
    
    
18. In  Lync Meetings , check that all settings are checked/ticked as displayed. 
    
    
    

 

The following 18 steps are required settings to ensure you are correctly connected to the Iconic Business Lync Software.  The settings above ensure that all staff are operating under the same conditions and that all Iconic customers receive clear, crisp communication between the receiver and caller.  Changing, altering, or not complying with the correct settings can affect the professional image of the company and potential sales and growth.  Changing, altering, or not complying with the correct settings will be not tolerated and disciplinary action will be taken.  Settings of all staff are will be checked and monitored at different intervals to ensure compliance with Iconic Productions requirements.  If you are unsure of how to setup the system, Iconic’s Team can offer support by remote access.

For Support form our Team, contact them on SLACK, make sure download Team Viewer.  Click on this link https://www.teamviewer.com/en/download/windows.aspx and select TeamViewer Full Version.  You do not need to have the business paid version