To make a phone call from the Lync VOIP Phone System do the following.

1. Ensure your VOIP Phone system is on and working.
   
   
2. Make sure you have an approved headset on when using the VOIP Phone system connected to your computer.
   
   
3. Press the phone button to see the dial features.
   When you have press the phone button you will see the dial-pad.
   
   
   
4. To dial a phone number you can use your Computer Keyboard, Computer Keypad or you can manually press the numbers using your mouse and clicking on the numbers on the dial-pad itself.
   Important: When entering your number you must enter the Area Code or the International Code to ensure the call is dialled out correctly.
   Example 1: is not correct as it does not have an area code or international code.
   Example 2: is CORRECT as the area code entered of 08
   Example 3: is also CORRECT as the it has the +61 8  entered.  The +61 is the international code and the 8 is the area code.
   
   
   
5. After entering the phone number correctly press the call button
   
   
   
6. The system will dial the call and a window will open up informing you of the status of the call.
   
   There are a few buttons on the Call Status Window.  These buttons work as follows:
1. Press the button if you wish to put a customer on hold.
1. Simply move your mouse over the button untill you see the Hold Button show up
   
   
   IMPORTANT: If your phone hold button looks like this with a red line over the microphone, it means you have pressed the button and muted the conversation with the customer.  To unmute press the again until it looks like
   
   
2. Press the Hold Button and this will put the customer on hold.
   
   
3. To return to the customer and take them off hold, press the button that is displayed
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2. The is how to make a conference call or support call.  Refer to How to setup a Conference Call or Meeting Call or Multiple Staff Support Call on Phone System .
   
   
3. The button is a video recording button and is NOT REQUIRED and SHOULD NOT BE USED for customer calling.  It is only used for conference meetings for staff training or staff meetings.
   
   
4. The is a notes button and IS NOT LONGER IN USE.  DO NOT PRESS THIS BUTTON OR USE IT.
   
   
5. The button give you details and information of the call you are on.
   
   
6. The buttons are not useful and should not be used or pressed.
   
   
1. To End the call (hang up) on the customer when finished press the hang button.