SLACK COMMUNICATION SYSTEM FOR STAFF INTERNALLY:

All Communication between Staff is to be done through SLACK COMMUNICATIONS. 
To access the Slack Communications you will be required to download the program on your computer.  This would have been provided to you on your registration.

SLACK Communications is a program that helps all staff talk quickly and instantly without cost of phone call or cost of text message.  All staff must use this to communicate on Iconic Server and Staff.  Staff should not hold a phone line up by calling another staff member.  Use slack to speak with staff internally.

Staff will not respond to emails sent to staff who are working with Iconic.  USE SLACK to communicate with all staff of Iconic if you are an employee or contractor to the company.

To access the Slack Communications your details would have been provided to you through the initial email registration.

 

SLACK COMMUNICATIONS ON YOUR SMARTPHONE.

You are able to access SLACK on your mobile phone through the download of the Slack Communications Software.  (This is a free download – do not buy it, Iconic Productions has the License, you just download free download).

 

HOW TO USE SLACK to communicate with Iconic Staff.

There are multiple channels in Iconic Productions Communication Slack Server.  Here are some of the channels.  If you would like more information on a channel press the  button located at the top near the right.  Here are a few channels described.

Channel   = is to be used for cast/crew to discuss issues or points of reference about the ANZAC shows when on tour.

Channel    = is to be used for all questions or queries relating to customer accounts or questions a customer may have about their account.  DO NOT USE THIS ACCOUNT to discuss your questions about payroll, superannuation or if a contractor your invoice.  This should be done as a Direct Message to the related person involved.

Channel   = is to be used for all enquires, enquiries, issues relating to movie premiers or chauffeuring issues.  This is channel is mainly used by the chauffeurs and event management team.

 

Channel = is to be used for the following:

1. All issues from a customer or cast or crew relating to all events, shows, performances etc.
2. Feedback provided to a cast/crew about an event.
3. Changes to details or times of an event.
4. Changes or requests of changes to an event by a cast/crew.
5. Feedback from cast/crew about an event, show, performance etc.
6. All staff and contractor unavailability (still needs to be provided within one month notice in advance).
7. All other matters relating to the management of the event.
8. Company Vehicle Problems

 

Channel    = is to be used for all conversations relating to film and Theatre projects.  This channel will mostly be used by Iconic writers, directors, producers.  It should not be used to discuss an actual event, show or performance being performed at.

 

Channel   = is to be used for anything that is general about anything.

 

Channel    = is to be used for the following:

1. Request by cast/crew for new props/wardrobe/containers etc.
2. Damages to props or wardrobe.  A photo needs to be taken and uploaded with a description of how it happened and by who?
3. All questions, issues or feedback relating to all props and costumes related to an event, show or performance.

 

Channel    = is to be used for anything that is of random of nature and there is no other channel that relates to the matter.  This channel should not be used for issues or problems.

 

Channel    = is to be used for all customer related enquiries or sales by a customer.  In the event a a customer speaks with a cast/crew about a show, cast/crew are required to communicate with the Sales team to ensure the correct information is given to the customer. 

 

Channel    = is to be used for any problems with Slack, website, communication that staff require support on.

 

DO NOT USE ANY OF THE CHANNELS to grieve your concerns about another staff member, manager.  The communication device is not to be used for personal related concerns.  In the event that something of this nature is required, that should be done through Direct Messaging to the team leader or Supervisor or the Executive Producer.  Refer to the Direct Messaging to learn how to use the feature.

 

All staff and contractors should login and set up their settings to the following recommended features to ensure that all communication is received promptly by all staff.

1. Log into your Slack Device either on the mobile phone or on the desktop.
2. We recommend setting up Slack first on your PC or Laptop on the Desktop.  All changes made on your PC or Laptop will be forwarded and used on your mobile app as well.  To setup your setting do the following:
   1. On the top left corner next to your name click on the   button.
   2. Select Preference
   3. Select Notifications and ensure that you have selected

                                                               i.      Send notifications for: All activity

                                                             ii.      Display: Show Text

1. Select Messages & Media.

                                                               i.      In display options select the following

                                                             ii.      In Inline Media & Links select the following.

1. For Sidebar Theme, as this is a personal preference, feel free to select your own options.
2. For Search, leave this empty.
3. Select Mark as Read

                                                               i.      In Mark as read select the following.

1. Select Advanced Options

                                                               i.      In Input Options select only the following

                                                             ii.      In Channel List, select the following.

                                                            iii.      In Other Options only select the items shown below.

                                                           iv.      DO NOT MAKE ANY CHANGES TO DEBUGGING OPTIONS AND LEAVE AS SHOWN

 

 

It is important to set up your profile and account.  While most things have been setup for you by default there are a few things that you are required to setup.

 

To begin setting up your Profile on the Iconic Slack Communication Servers, do the following:

1. We recommend setting up Slack first on your PC or Laptop on the Desktop.  All changes made on your PC or Laptop will be forwarded and used on your mobile app as well.  To setup your setting do the following:
   1. On the top left corner next to your name click on the   button.
   2. Select Profile & account
   3. On the right side of your screen, a window will open.  Select Account Settings
      
      
   4. A new page will open with a few options.
   5. DO NOT CHANGE ANYTHING UNDER
      
      
      Making changes to any item here can deactivate or disable your account.
   6. Click on Notifications
      
      
   7. Click on “customize your notifications settings”
      
   8. For Desktop Notifications we recommend you select Only Direct Messages & Highlight Words.   All of communication traffic occurs and if you select Activity of any kind you may be overwhelmed by the communication notifications.
      
   9. For Mobile Notifications we recommend you select Only Direct Messages & Highlight Words.   All of communication traffic occurs and if you select Activity of any kind you may be overwhelmed by the communication notifications.
   10. You can choose your preferred sound notification.
   11. For Mobile Push Timing we strongly recommend that you select the first option of “Send push notifications as quickly as possible, when I’m not active on the desktop.”
       
   12. DO NOT CHANGE any settings in
       
       
   13. For Additional Settings make the following changes

                                                               i.      Click on Email Preferences and select either once every 15 minutes or once an hour at most.
Do not select Never.  This option ensures that if you are not able to communicated with on Slack that an email will be sent to you as a reminder to your private, personal email on file.

                                                             ii.      DO NOT MAKE ANY CHANGES to Email News & Updates

                                                            iii.      DO NOT MAKE ANY CHANGES to Highlight Words

                                                           iv.      DO NOT MAKE ANY CHANGES to Email News & Updates

1. You do not need to do anything on Access Logs or Team Settings.

 

When you completed all the related Slack Communication Server Settings, press the
 button found on the top right corner of your desktop and it will take you to the communication channel.

 

Happy communicating.

 

To communicate and use SLACK Communications, click here " How to communicate with and use SLACK Communications."