Updated 11 September 2020 15:53 by @greg.paff 

1. Added new chauffeur communication codes for going On and Off on the Auto Job Allocation Function.  To view the codes click here.  Refer to the FAQ "How the Auto Chauffeur Job Allocation of Chauffeur Jobs to Chauffeur Job APP works" for more information on the use of the codes

Updated 23 May 2020 08:46 by @steve.baltzois

1. Updated the chauffeur code for VIPs for proceeding and drop off by entering a location after the VP (proceeding) or VD (drop off). For example if you are on a VIP job and you are proceeding with the VIP to Fox Studios, then you woud enter "VP Fox Studios Moorepark". When you arrive at the drop off location you would then enter "VD Fox studios Moorepark". If you had multiple proceedings and multiple dropoffs you would repeat this procedure for each proceeding and each drop off.
2. Only use the AS Directed "VJAD" when the VIP has you going to many places where the VIP has not provided us in the VIP Job List. In essence when the VIP simply wants to do as they decide, when they decide without at actual job list that has been planned and informed to event managers.

Updated 16 May 2020 23:35 by @greg.paff

1. Added the explanation the Split Break Time offer option in this policy. To understand what this break policy is click here.

Updated 1 May 2020 by @steve.baltzois

1. Added new chauffeur job code for Hourly Service being offered to Tier 1, 2 and 3 CCRPs. Refer to FAQ policy on hourly chauffeur service.
   

Updated 21 July 2019 by @steve.baltzois

1. THe test of the codes have come in and we will be changing the followimg codes to make it easier for all chauffeurs and you dont’t have to take your eyes off thye road. To make it simple these codes will be changed from Monday July 22, 2019. Thank you to everyone for your suggestions. (you do not need to use caps when entering the codes)
   
   1. PD code for proceeding to destination will no longer be used and will be replaced with PP. PP will stand for Pax Picked-up and proceeding.
   2. DP code arrived at destination or dropped off CCRP at destination will no longer be used and will be replaced with DD. DD will stand for Dropped pax at Destination. (you still need to use UPF when completing an Uber Pool Job).
      

Updated 17 July 2019 by @steve.gilmore and approved by Executive Management Team.

1. Uber has updated their Tier levels and as a result we have had to update our system to comply with UBER. Here are the changes to the codes we will use from 12:01am Thursday July 18, 2019. (you do not need to use caps when entering the codes)
   
   1. jr code will no longer be used. instead it will be replaced with tier specific codes of:
      1. JX= Uber X job received.
      2. JP= Uber Pool job received
      3. JC= Uber Comfort or Uber Select job received
      4. JL= Uber Luxury or Uber Premium job received
         
      5. JI = Iconic Chauffeur job reveived. Only for Tier 4 CCRPs
   2. When on an Uber Pool job,
      1. and an additional CCRP is added, you will need to use code UPX. UPX = Uber Pool Extra PAX picked up.
      2. and you have dropped off the extra CCRP but are still on the job with other UBER POOL CCRP in the vehicle you will need to use the code UPD. UPD = Uber pool Extra CCRP dropped still on the job with other CCRP
      3. and you have dropped off all CCRP on the Uber Pool Job, then use the code UPF. UPF = Uber Pool Job finished and completed.
         

Chauffeur Communications codes to use in Slack Comms with office staff/contractors/the boss and the events team.

All vehicles are fitted with an advanced Communication System directly from the Smart Phone called Slack Communications.

The company follows a very stringent trail of documentation and nearly 99% of all related issues needs to be documented and communicated by way of electronic historical trails (paper trails). The following situations and communications should occurs as follows:

In the COMMS code to use, where it says OR, it means you can use one OR the other code. Codes are 2 or 3 letters that create command logs. Remember to enter the comms codes shown below to ensure that you have correclty logged.

You do not need to use CAPS when entering the codes.

 

The #Chauffer-Event-Jobs channel has 1 @eventmanager rostered every 8 hours to monitor the channel and allocate jobs to drivers. The @eventmanager rostered is responsible for all Chauffeurs across the Company’s offices and countries. This means that communication to the @eventmanager needs to be done in an orderly manner to ensure that communication between chauffeurs and the rostered event manager is quick and efficient. When communicating on the #Chauffer-Event-Jobs channel all chauffeurs need to minimize the amount of the time writing on SLACK and how they communicate with the @eventmanagers.

1. All codes must be entered instantly and immediately without delay. This is to ensure that the rostered staff are able to match jobs to charges and tracking for the safety and security of all Iconic Chauffeurs.
   
   
2. All codes must be entered accurately to ensure the system records all jobs and tracking accurately.
   
   
3. All codes must be entered without the use of the @ tag system. AT NO POINT IS A CODE to be used with the @ tag. The exception to this is when a chauffeur used the break codes or the offline or online codes.
   
   
4. When a Chauffeur needs to talk or communicate with the rostered event manager, or supervsior or provide additional information regarding a job, issue, or matter and needs to talk on the #Chauffer-Event-Jobs channel the chauffeur is only use @eventmanagers for all communication, conversations, replies. This allows the rostered event manager to reply to all communcations coming in from all Chauffeurs on all the lines, but also ensures that if the rostered event manager is busy or unable to reply in due time, that a supervisor, @steve.baltzois or another event manager can be alerted to reply to the chauffeur in a reasonable amount of time.
   
   
5. While at times on the #Chauffer-Event-Jobs channel the name of the rostered event manager will display to allow you to know who is talking. Where you need to reply on the the #Chauffer-Event-Jobs channel do not reply to that specific person. This reduces the ability for other supervisors or event managers to assist if the channel is busy with other communications. The name of the event manager is only for Chauffeurs to see who is communicating. To ensure that Chauffeurs are focussed on the work and not who to speak to directly all communication, forwards, replies, conversations must always and only be the group tag of @eventmanagers.
   
   
6. At times the system or the event manager may not always display the name of the person speaking, especially during busy times. This is used when event managers use the group account of @eventmanagers to reply to provide information back to the Chauffeur.

Company Contact telephone numbers and emails.

• Customer telephone number / National Phone Number for Customers: 1300 860 074

• Office Number for Event Management (do not give this number out to any customers - it is only to be use for internal staff calls): 02 8916-6224

• Events Team Desktop Mobile Message System (office mobile - we will not answer calls to this mobile number - so don't call it please): 0488 863 175

• Email address to Events Team: event.managers@iconicperformances.com.au ; event.managers@iconic.productions

• Company Fax Number: 02 8221-9625

Questions Asked and Answered:

1. David Phillip | 20-Sep-2020 04:01 | 
   Question for: "Iconic Tier 4 Chauffeur Job received code listed is: "J I" is that a capitol "i?"
   1. answered by @greg.paff 21-Sep-2020 13:13
      1. No. It is a L "l" for Job Luxury.  J = Job and L or l = luxury