The office of Iconic has 5 support staff working across the 3 offices in the USA, United Kingdom and Australia.

To contact and/or request support on a technical issue you can ...

1. Use the tag @Support Request IT Department on Slack.
• This notification tag can be used on any work channel (except show channels)
  
• Is recommended to be used mostly on the #support Channel
  
  
  
2. Contact the individual Support Person for support on Slack on the #support Channel
   

When requesting technical support try not to use the request tag @Support Request IT Department on Slack for the same ticket support thread. If you want to add more info on a raised ticket support request use my name, @beau.sherman or @kelvin.lee or @Nikolas Harrington Use the Support request makes double tickets and loads our projeqtor ticket list with extra tickets